Auto Europe
- North America
- Central America
VIAGGIARE ITALY CUSTOMER REVIEWS
- 8.2
- 8
- 7.8
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
VIAGGIARE ITALY Car Rental Reviews
Average Rating for Viaggiare :
ALGHERO, IT - Reviewed by THI BAO TAM - 01 September 2025
" Frustrating. The savings you offered are offset by the request from the car rental. It is a bad client experience. Insuggest you mention those requirements at time of booking. It is too late to change when the reminders are sent. Larger companies aren't asking and in reality this small company unlocked my deposit on tje day of drop off. As a client I felt trapped and not happy although I still strist Auto Europe "
" Asking for 3 months validity on the credit card is not reasonable as a client cannot control when the bank is renewing. I had to pay 324 eur more to lay the desposit with a debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ELTON - 07 August 2025
" The communication with the staff when i got the car was very unproffesional, two of the staff were very rude, i almost got into a fight from their unfriendly and provocative attitude. Additinally the staff sold the extra insurance like a mandatory thing, threatening that if you dont do you will for sure incurre exyra costs, as fir sure there will be some danage to the car when you return, as it always is like that. I was forced to pay for extra insurance as i got the idea that the company would make it a problem when i would return the car. Overall it os not worth the cheap price considering the stress i experienced from the communication. "
" The communication with the staff when i got the car was very unproffesional, two of the staff were very rude, i almost got into a fight from their unfriendly and provocative attitude. Additinally the staff sold the extra insurance like a mandatory thing, threatening that if you dont do you will for sure incurre exyra costs, as fir sure there will be some danage to the car when you return, as it always is like that. I was forced to pay for extra insurance as i got the idea that the company would make it a problem when i would return the car. Overall it os not worth the cheap price considering the stress i experienced from the communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VENICE, IT - Reviewed by STEPHEN - 04 August 2025
" AutoEurope is our preferred way to book rental cars in Europe. Prices are good and the search engine makes it easy to find the best deals. "
" Easy and efficient service. Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by NEBOJSA - 02 August 2025
" Shame that this people exist. "
" I have flight delayed for more then 2 hours. I had booked car for 10 am. and reached desk at 11.45. Lady took all documents scan asked me to sign and then tell me that I am late more than 1 hour and there is no car for me. I provided my flight details, she was aware how much my flight is delayed so it is obvious they took their opportunity to rent same care twice. As I told her, let use that money for doctors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANDREI - 23 July 2025
" I will need support from AutoEurope in similar cases when I do not get the same car class that I rented. "
" They downgraded my car as they provided me with a Compact Multi-Purpose Vehicle ( Ford Turneo Curier ) instead of Standard SUV ( Kia Sportage ) , arguing that the car is the same class that I rented . Otherwise the car was in a good condition. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BERNAT - 04 July 2025
" Would definitely return. "
" Relatively okay pick up time (35-40mins saturday) and problem-free return. They did not push extra insurance, only asked but there was no push sale. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by SVETOSLAV - 03 June 2025
" all good "
" Booked an automatic transmission, received manual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OGUZ CAN - 20 April 2025
" Easy to manage "
" Paid for astra estate and rented yaris cross "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VENICE, IT - Reviewed by ZOLTAN - 09 April 2025
" I like to use for rent a car. "
" No staff in the parking place where I can show my problems. Tha car was very dirty inside and outside. I think it wasnt it the last 2 months.It was no fill up the water for clean the windscreen. The car was damaged around 8 place.No costumer friendly company. I didn't enjoyed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by LORENA - 30 March 2025
" Very good car, very nice service. "
" Well organised and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IRIN - 25 March 2025
" I use your company for many years and many times Also I recommend your company to my friends "
" We booked a SKODA KAROQ automatic When we arrived at the Car rental desk at Bergamo at the booked time they told us we had to wait 40 minutes since the car was not back jet After half an hour they told us the car was ready and they send us to the car pickup parking When we arrived after waiting in the shuttle bus for another half hour we where informed that the car finally did NOT arrive and they gave us an other car same category Which was not because it was manual So we left after 2 hours and not with the category we booked At the drop off they tried to charge us an extra day since they said we where late!!! Which was less than 15 minutes "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ALEXANDRU FLORIN - 26 February 2025
" Please double check winterization packages sold for Italy; I was expecting winter tires or chains to be included with the rental yet somehow neither of those have been included and had to pay separately. I don't mind for this, I just expect to have clarity of what I am paying for. "
" Once at the counter I have been told that they can only give a lower class car (although the rental has been fully paid two months in advance). After a few arguments, they have proposed a car within the class I have paid. Then they have said that winterization needs to be paid separately although I remember that the corresponding box has been ticked at the time of the payment. Finally they have asked for an additional 10 EUR/day tax for travelling abroad. At the end of the day all was OK but somehow I have had the feeling that they were trying to get some more money out of me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by HENDRIK - 21 February 2025
" Alles naar wens "
" Alles verliep soepel. Prima service en een mooie spiksplinternieuwe auto . Mooier dan ik verwacht had. Op het vliegveld was het wel even lastig om de maatschappij te vinden. Helemaal in de hoek met een klein bordje. Dus dat mocht wel wat groter. Verder geen klachten. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NIKOLAY - 19 February 2025
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VALENTIN - 09 January 2025
" Recommend! "
" Great value for the money! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by MIHHAIL - 24 November 2024
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOOMAS - 23 November 2024
" Super "
" New car and good staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHEL - 24 October 2024
" I contacted auto europe for assistance with the drop off problem I had and I have yet to hear back from them "
" They are scammers. When I dropped off the car they marked pre-existent scratches as new and "severe damage to the car", and in addition a small cosmetic scratch that can be rubbed by cleaning was also marked as "severe damage". They want to charge me 670 Euro for these supposed damages. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by TOMMY - 23 October 2024
" as always very good. "
" too much waiting upon checking in fo the car and afterwards we needed to take a bloody bus to the parking area to pick up th e car. why not go there before hand ? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SILIVAN VALENTIN - 18 September 2024
" It was perfect, as always! Thank You! "
" They were great! Everything went smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUBOMIR - 06 September 2024
" Good platform, try less advertisement und paid upgrades, if I'm interested, I would book it my selves "
" They ask you to do a video of the car at checkout to prove any damages and of course want to sell you an insurance although you have one already with Autoeurope or private "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by STEFAN - 28 August 2024
" All was quick and good. Car was brand new. "
" All was quick and good. Car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAOLO - 24 August 2024
" Sono anni che mi servo di Auto Europe per i miei noleggi. Non posso valutare le auto che non fornisce Auto Europe ma posso dare 5 stelle ⭐⭐⭐⭐⭐ al servizio. Quando ne ho avuto bisogno, poche volte per la verità, sono stati impeccabili. Prenoto con loro soprattutto per il servizio di rimborso franchigia particolarmente vantaggioso. L'assicurazione fatta con le compagnie di noleggio è molto onerosa, almeno 25/30euro al giorno per piccole auto. Con pochi euro Auto Europe offre il rimborso franchigia che non è un'assicurazione ma il rimborso in caso di danni di quanto si trattiene sulla carta di credito la compagnia che materialmente fornisce l'auto. In questo caso invece (ritardo nel check-in con relativa cancellazione della prenotazione) devo ringraziare Christian S. (Reservation Support) che mi ha fatto avere il rimborso completo (che non mi sarebbe stato dovuto) e che ha aiutato con una nuova immediata prenotazione. Unico piccolo neo la lunga attesa al telefono per la risposta. "
" Il prezzo molto vantaggioso rispetto ad altre compagnie mi ha fatto scegliere Viaggiare che mi dicono, non è il mio caso, accetti anche carte di debito. Purtroppo sono arrivato in ritardo di oltre un'ora, per mia colpa, al banco check-in e la prenotazione mi è stata cancellata. Forse è la regola ma non mi era mai successo. Ho dovuto ricontattare Auto Europe ⭐⭐⭐⭐⭐ che mi aveva fornito il voucher per fare una nuova prenotazione. La macchina viene consegnata al parcheggio P6 dell'aeroporto di Venezia, un po' distante dal banco check-in. Purtroppo, al parcheggio, nessuno a cui segnalare eventuali danni o problemi. Stessa situazione al checkout, nessuno a cui consegnare l'auto. Quindi ritorno al banco check-in, consegna delle chiavi e attesa di un po' di ore per avere conferma della riconsegna dell'auto in ordine. A me è andato tutto bene ma consiglierei Viaggiare solo per il prezzo che è comunque un fattore importante "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by PETER - 30 July 2024
" I indicated that I would cross boarders when made the booking. According to Viaggiare my voucher did not contain that so I had to pay extra. This amounted to 25% of the total rental fee!!! "
" car very dirty with lot of damages. Adblue level low, I had to buy and refill. Requested a refund for that but even did not get an answer. Charged extra for boarder crossing, which was not indicated in advance! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by DAN - 24 July 2024
" new car and very useful "
" a little to big the car but ew managed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 18 July 2024
" Quick and professional "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STEVEN - 15 June 2024
" . "
" Brand new car and also upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MICHAEL - 02 June 2024
" . "
" Very courteous pick up and drop off staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PENKO - 31 May 2024
" Everything was fine "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by LENKA - 10 January 2024
" All the best "
" All the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JEVGENIJS - 12 December 2023
" Very nice! "
" Generally everything was fine. Just small note - car was dirty at delivery. It's hard to see all damages and scratches. It takes your time and require a particular attention to find and film all dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JERZY - 26 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NATALIA - 16 November 2023
" I booked a car with your service but didn't get the car, lost the money and a lot of nerves. When I arrived at the rental company, they refused to give me a car, because my surname was not written directly on the card. I showed my online banking account to confirm that it is my card, but they said, that it is their policy and they have it written in their rules. The company manager read the voucher from the auto-Europe and agreed, that there is no information about it in my voucher in the Terms and Conditions or while I booked a car. Only that I need a physical card in my name with me, which means, that it should be my credit card – and I had it with me (to this email I attached my voucher and my statement to the rental company, sighed by their manager). The manager of auto-Europe offered me only to cover half of the price of the reservation and didn`t see the mistake of the company, which was a shock, because I was in the middle of nowhere without a car, paying tens of euros for roaming calls to auto-Europe, totally changing all of my plans and the company not only refused to say sorry for that but didn't give back my money for the car I never get. In Ukraine, we mostly have cards without names written on them. I had 4 credit cards in my name with me (!) and none of them was ok. So if you have that kind of restriction – you need to write it IN YOUR RULES, that the name should be ON the card, because it`s not obvious for the countries, where most of the cards don`t have the name on it. Therefore, I ask the auto-Europe to return my money, as well as to correct the rules. "
" There was none. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ARKADIJS - 06 November 2023
" no any claims "
" no any claims "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VLADIMIR - 20 October 2023
" Good overview on pricing and what is included. "
" Fast pick up and drop off. Pick up was in the dark and I was asked to make a video with a light to prove there are no damages....difficult to capture all the details a car has in the middle of the night with a small light. Other than that a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ARTI - 25 August 2023
" over pretty good and normal "
" Fabio helped me a lot with the registration! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CLIFTON - 16 August 2023
" As an umbrella company like AutoEurope, its becoming clear that "your" suppliers/affiliates are giving LESS priority and importance to your customer. I could see that clients booking directly with the company/companies did indeed get a Fiat 500 (rather than a forced "upgrade" to the Fiat Panda !). The company had a few Fiat 500 in the parking lot clearly waiting for "more important customers than myself booking through autoeurope" "
" This car rental company says that a Fiat panda is an upgrade to a Fiat 500. This must be the most ridicules comment I heard from the auto industry, so far. If this is the case why do they advertise "500 or similar" instead of "panda or similar" ? Yeah, right ! Moreover after paying for an upgrade of category as I refused to drive a Fiat Panda, and the car I got was dirty. Clearly they don't even wash cars on their return, let alone disinfect them ! I also found personal garbage from previous client inside the car! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by BOGDAN - 08 August 2023
" Taxes that were not supposed to be charged, hope you can talk to them and get back to me to tell me when they make the refund. "
" I was asked to pay another 250euro full insurance and another 200euro deposit. Please check about those payment and let me know when I can have my money back. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by GABRIJELA - 08 August 2023
" It was really a disaster. The customer service was really rude. He didn't want or couldn't help at all. In my experience, I know that every problem has a solutin, if you only want to solve the problem. I lost my money and can't get a refund. "
" We didn't get the rented car that we pay for in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MAURICIO - 02 August 2023
" The whole process went smoothly "
" Good overall, slow check out and they tried to sell me extra coverage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ZUZANA - 20 July 2023
" Avoid Viaggiare, they are cheaters who will try to slip you a damaged car and blame you for the damages unless you pay their expensive insurance. "
" I rented a car from 13.07.2023 until 16.07.2023. There were series of problems at the check-out: The first car that I was given had a very dirty interior and a deep cut on the tire. After changing the car, the new car had a tank 3/4 full even though the contract stated a full tank and did not have all the scratches marked. When I wanted to document the scratches, I was refused and recommended to take pictures and video. I was charged a deposit of 700EUR but the contract stated 250 EUR. Upon return of the car I was refused an in-person inspection of the car and after 3 hours after I returned the car, the employee sent me a picture claiming I scratched the car. In the picture it was clearly visible it is a dirt but they still claimed it is a damage and they released my deposit of 700 EUR only after I made an official complaint. The release of the money happened on the 5th day after I returned the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARTIN - 13 July 2023
" All was ok, but I am still waiting to refund my safety deposit. Waiting for almost 20 days, and I didn't get any information about this issue. "
" All was ok, but I am still waiting to refund my safety deposit. Waiting for almost 20 days, and I didn't get any information about this issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FERNANDO - 05 July 2023
" took me one hour and a half to take my car. In case you expect several coustomers at the same time, you should hire more personel "
" It took me one hour and a half to take my car. In case you expect several coustomers at the same time, you should hire more personel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARIUS COSMA - 21 June 2023
" Only negative comment is the location of the parking. But that is for all the companies and it s not their s fault. "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by IGNACIO - 06 June 2023
" Nothing to comment "
" The car had very small motor and the vehicle was different that which I had reserved "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by NEIL - 01 June 2023
" Process worked well "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSANDRAS - 30 May 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 11 May 2023
" Overall great value and nice car. "
" Did not realize International Driver License was required. The woman manning the desk was very helpful in pointing me to an online license registration vendor, allowing me to obtain the necessary license within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10