SICILY BY CAR ITALY Car Rental Reviews

ROME, IT - Reviewed by KAREN - 26 May 2023

" Excellent website; easy to understand options. Great phone support. THANK YOU! "

" Everything about our rental was excellent, I thought. But we needed to contact customer support DURING the rental, and that was nearly impossible. We emailed, called, and called. No reply to our email. Long hold times on the call and we were never able to reach the right people, even when we finally reached someone. We had an indicator light go on almost immediately after leaving the rental location (wrench) and the manual said we needed service immediately. But we could never interest Sicily by Car in the issue, and could never reach anyone to find out what to do. We crossed our fingers, and drove on for 7 days throughout rural Italy with NO problems. But we were trying to be good renters, and were unsuccessful. This is the feedback we hear from others about this car rental company. GREAT as long as no problems come up during the rental (which I would think would be quite rare) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by AVIEL - 26 April 2023

" Auto Europe representative really tried to help. "

" The REALLY fine prints required only Gold and Platinum credit card types for the type of car I ordered. This isn't logical as my credit score doesn't reflect on the type of credit card I have. I had to downgrade the car and still pay the extra for the luxury car I ordered. Never again. "

Overall Value: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MAURO - 25 April 2023

" Top standard quality cars, efficiency 100% "

" Simple ... I am customer since 25 years "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CHERYL - 25 April 2023

" Excellent "

" Need better signage in Rome at return center. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by ILANA - 24 April 2023

" Great experience over all. "

" Great car. Good service. Our only complaint is that the return at the Catania Airport was hard to find. Also, if you don't arrive at the airport you have to walk to the terminal in Trapani airport instead of being able to check in at the pick up spot. The signage is terrible. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ETIENNE - 24 April 2023

" We were happy with the service provided. "

" The service was good. We purchased the additional insurance as recommended by the desk staff and had a smooth ride. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ZOLTAN - 22 April 2023

" avarage service "

" Car was not 100 % clean, but easy pick up. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by GIUSEPPE - 21 April 2023

" Great experience with a full electric vehicle "

" Great experience with full elettric vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RICHARD - 21 April 2023

" The company S.b.C. was very much ok and fair, but I choose the wrong car ... a Fiat 500 X is neither fish nor meat ... a strange thing and did not gave me a good and safe feeling while driving. "

" They are quite correct, dit not try to push you for some additonal insurancies or similar. Only one remark - at the registration counter there was quite a long que and people did not realy understand the system to line up. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by OCTAVIAN - 21 April 2023

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOSE ALBERTO - 20 April 2023

" Auto Europe offers a great range of car rental providers however, I had a bad experience with Scily by Car "

" I was in line for 2H30min in the counter of Termini station. Attention to staff a disaster. "

Overall Value: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TRAPANI, IT - Reviewed by DANIEL - 20 April 2023

" Company staff can ruin your day. "

" Drop off agents were very unfriendly, I had paid the full insurance, but they continued to argue that I had not. After about 20 mins of confrontation they admit it that I had paid the full cover including wheels and glass. Not satisfied at all. "

Overall Value: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by GIAMPAOLO - 18 April 2023

" aaa "

" aaa "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CLAYTON - 17 April 2023

" Very good prices. "

" Very Clean Car and very fast pickup and drop-off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MATS - 13 April 2023

" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "

" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 13 April 2023

" Easy to book and deal with "

" Car was more damaged than they provided on voucher - had to check carefully and have staff update voucher to avoid unnecessary charges "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by RADU - 12 April 2023

" Fair "

" Everything OK. Not the newest car and not extremely clean but OK. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ALEXANDER - 11 April 2023

" Perfect "

" Perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALFRED - 07 April 2023

" All was very good "

" Very friendly and pro "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by YINSUNG - 06 April 2023

" After comparing many car rental websites, Auto Europe has the best price "

" Pick up the car quickly and efficiently "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ADRIAN CRISTIAN - 04 April 2023

" good service, good price "

" good service and good price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by TOMAS - 30 March 2023

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALEX - 26 March 2023

" autoeurope has been fine, waiting to see if they manage to solve my case, because I have been charged twice: once by autoeurope and once by sicilyByCar. "

" car in very bad shape I have been charged twice "

Overall Value: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MILAN, IT - Reviewed by GENNADY - 24 March 2023

" All OK! "

" Everything was fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by OLGA - 24 March 2023

" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "

" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MAKSIMS - 24 March 2023

" Good website and efficient service to find the best available price option - thanks for your work! Will come back again! "

" The reservation specified 9-seat minivan, but in fact it was 8-seat minivan! This was not enough for our travelling group of 9 people, and it took 1.5 hours to find a solution. The minivan also had a lot of damage on it. But what is the worst - Sicily by Car now is trying to claim some of this damage was done during my rental, while I know for certain this was not the case. I have my suspicion that this is because I refused to buy additional insurance from Sicily by Car (as I already had insurance in the rent package from AutoEurope). Bad experience overall this time, unfortunately. "

Overall Value: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JUKKA - 21 March 2023

" Everything as expected "

" Almost everything was smooth and as expected. Only minus: Inside of the windscreen was quite dirty. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by FRANCESCA - 20 March 2023

" Sicily by car has good cars and good prices. And with Auto Europe you can easily book and you can cancel very easily too. "

" The drop off location at Roma Termini is very badly indicated and we had to turn around several times to find it. Big signals , like in the airport, would be welcomed. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARI, IT - Reviewed by VLAD - 09 March 2023

" Ok "

" Ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by FRANCESCO - 09 March 2023

" Vert good "

" All was good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by MARKO - 09 March 2023

" all ok "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEXANDROS - 07 March 2023

" very nice servis as usual "

" Very fast check in , very fast drop off . the personal very helpful and polite "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by OLIVIERO - 02 March 2023

" all top "

" picking up the vehicle should be quicker "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEDYALKO - 02 March 2023

" It was Ok "

" Good company. Not very good condition of the vehicle. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by ARAKSI - 01 March 2023

" Friendly staff "

" All went smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHLOMO - 27 February 2023

" I was not able to add insurance coverage the last day before rental and this caused me some significant worries "

" Somehow I did not add the full insurance coverage when making the rental, and l was told it would cost 170 euros via Sicily by car. So I did not select to add, and was given a bad look from the employee, telling me that it will be dangerous since i am doing an early dropp off (4:00). This resulted im me dropping the car early and renting another car for the last day "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EVELINA - 26 February 2023

" Its very uncomfortable to get not full refilled tank. Its hard to return for the same level. "

" Very dirty car panel and empty window screan washing liquid "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ROME, IT - Reviewed by ROBERT - 25 February 2023

" I always book cars through Autoeurope. Always found support from them. Good prices and excellent cancellation options offered. "

" Positive all round experience. Efficient pick up and drop off. Car was satisfactory. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by SCHIFFER - 16 February 2023

" The staff was fine the car was used, inside dirty and smells. Last time I was much lucky than now "

" Unfortunatelly, the car was not clean inside, smells :-( We were with kids so... "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

ROME, IT - Reviewed by RAMON - 16 February 2023

" Had a 2-car choice... but could only take one of them because the other did not have a set of winter tyre chains in the back booth. This when this is by law. not very pro-active staff at counter I'm afraid. No worries, will shop elsewhere next time round. "

" Not very helpful service at the pickup counter I'm afraid. "

Overall Value: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ADRIAN GHEORGHE - 15 February 2023

" The car was exactly whatt we book "

" The car was dirty outside and inside "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by VALERIO - 11 February 2023

" Mediocre "

" Reserved Peugeot and received a Lancia. Car was damage in several places. Staff that received the car back was absolutely unfriendly and rude. "

Overall Value: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by MICHAEL - 24 January 2023

" Good price, fast registration "

" Car had worn front tyres, had really hard time to move on light snow. The other car we rented was fine. Also, no antifreeze on wipers fluid, broken USB input on Can nav. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ORHAN - 20 January 2023

" You could give more agressive pricing "

" Robot like counter staff "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAVLIN - 19 January 2023

" Nothing "

" The car was not in good technical condition - the pads were worn out, and this was not reported anywhere on the dashboard "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MILAN, IT - Reviewed by NIKOLAOS - 09 January 2023

" Very satisfying "

" All were perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ANTON - 08 January 2023

" Autoeurope excellent as usual. "

" Nice car. Professional and helpful staff. No problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEIN - 19 December 2022

" I have so far been very satisfied with AutoEUROPE but will reserve praise until I see the present issue with SBC resolved. "

" On November 9, after having had several contacts with the Bologna SBC office, I had to send a formal complaint to the SBC HQ: I refer to above rental agreement and below email [INVALID] In summary: I have rented a car with you several times before with only good experience. This last rental has not been a positive experience. Ref rental agreement #240205560, rental period 30.10-7.11.22 When I took out the car in Bologna on 30.10, we were delayed to a lunch appointment but checked the exterior of the car. Unfortunately I did not check the tank level and the milage until after out lunch on the 30.10. Then I noticed that the tank level was below half, and the milage given in the contract not correct. I have not received any feedback after November 9. WHat I have not appreiciated is the fact that the local SBC office seems to have ignored the fact that they can't explain the milage difference between the actual milage when I checked out the car and the milage they issued my contract with. They have not presented any proposals on the fact that the tank was half empty when I checked out the car either. "

Overall Value: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by KEVIN - 15 December 2022

" Overall satisfied "

" Car was not clean "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by SIMON - 10 December 2022

" Nothing to complain "

" Excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by LAURENT - 29 November 2022

" Very good in Bologna. "

" Good in Bologna. Not sure in Malpensa, after my last experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAIOLO - 21 November 2022

" everything ok "

" really satisfied "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MECISLAV - 21 November 2022

" I always use Cicily by Car during my business trip in Italy "

" rented cars in good conditions "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ROME, IT - Reviewed by MARCIS - 05 November 2022

" WILL COME BACK NEXT TIME! "

" ALL WAS GREAT! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIUS - 05 November 2022

" I was recommended autoeurope myself and used it multiple times in the past. That's my go-to option "

" Got great price, no lines, fairly new car, dropoff at different airport. Unfortunately they didn't have a childseat but I haven't booked one up front either. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO MASSIMO - 03 November 2022

" Great! "

" All perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NIGEL - 02 November 2022

" Always an efficient, reliable and trouble-free rental experience "

" Always an efficient, reliable and trouble-free rental experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 31 October 2022

" Easy rental. "

" The car was clean and felt great to drive but the engine made a weird rattling noise which was a bit unsettling. But the car made it through 1400km without any issue. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by SIBA SHANKAR - 26 October 2022

" its easy and make it simple! Thank you "

" very good guys "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ILIA - 23 October 2022

" It was convenient and easy to book "

" Returned the car we received due to leakage of fuel/ oil. The second car we got was good "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by STEFÁN ÓLAFUR - 22 October 2022

" Everything was at it´s best. "

" Good car !! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by RONNY - 22 October 2022

" Overall the value was good but the car was a disappointment. "

" Communications at the counter were poor and the car itself had over 90,000 klms, was dirty and in desperate need of maintenance including new wiper blades. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by ALEXANDER - 18 October 2022

" We like your company! "

" Generally we are satisfied, a little bit delay at counter, also car was not so new one... "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by JAMES - 10 October 2022

" I will appeal additional credit card charge through my credit card company. If you can assist, please do so. "

" Auto Europe billed my credit card for payment $488.15 for the rental. Sicily billed my credit card $788.32. We did add an additional driver which should have been an additional charge of $120. We have been double charged for this rental. "

Overall Value: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SIOBHAN - 06 October 2022

" Worked well "

" Very good service, car exactly as expected. Hybrid which I wasn't expecting, very economical. 15 minute wait in terminal but several flights arrived together and we were very late. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 05 October 2022

" Very satisfied "

" Very straightforward car rental and drop off "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by PELAGIA - 05 October 2022

" Autoeurope is an excellent site. "

" Great staff in the airport of Catania. We had a problem with the car and the communication via the phone was not good. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by IGOR - 04 October 2022

" the car was in excellent condition. "

" everything went well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ERAN - 30 September 2022

" Auto Europe should be responsible for any car rental company and should provide emergency number, last time I had to cancel my reservation in Montreal "

" The main issue was that I had a problem and there was no way to contact Sicily By Car, the 24/7 can only come and tow the car, but can not complete the mision and make sure you'll get a new one, The main office can't be reached after tens of phone calls and the number of Sicily in Naples is wrong (the number printed on the rental aggreement) I had a problem with the car and to spend 7 hours just to fix it. "

Overall Value: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by APOSTOLOS - 14 September 2022

" everything on your side worked perfectly "

" Car was not full with gas when I got it from the parking. I refuel it (diesel) with 35 euros. I took also photo of the display for this. My itinarery was Rome . Sienna, Florence, Bologna. On every overnight stop I car was parked on vallet parking. On the route Florence - Bologna oil indicator light up! and I had to stop and add 1 litter of oil (21 euros) , which is not common for a rent a car vehicle! On the airport drop off i informed the staff they were willing to pay me for the oil but they need some time because they said it should be done by cash! I said you have deposit for the drop off charge (they said to me initially that the drop off would cost 141 euros! ) on my card why you just don't make a reduction on this? Anyway I was in a hurry so I didn't wait to give me the 21 euros. Surprisely my card has been charged with the amount of 252.47 euros and I don't know why. "

Overall Value: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by MARK - 14 September 2022

" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "

" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GUILLERMO - 13 September 2022

" No complaints at a al! "

" Easy to use and very helpful employees "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by VICTOR - 06 September 2022

" Fully recommend. "

" Easy booking process, transparent pricing including all insurance options. Excellent vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WAI EN - 05 September 2022

" Should ensure that your Service Provider gives your customers the car class they sign up for... "

" I booked a Citreon C2 but was given a C1 instead. That's a class downgrade! Wasn't happy but after more than 2 hours wait and with an empty stomoch, I just don't want to argue and took the car. Car was not clean and dusty inside and we had to wash it ourselves... "

Overall Value: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by GARRY - 03 September 2022

" Its very easy to use Auto Europe website when looking for a car rental. "

" Rental price was very expensive for 1 week. It took a very long time to process the paperwork at collection, which surprised us, as its always been very quick when we have collected a car before and there was no queue. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by ERICH - 25 August 2022

" The car was quite used in regards to the clutch but overall in a good condition. "

" A lot of stuff to sign, but Overall smooth experience. The whiper Fluid was completly empty, would be nice if this would be checked before renting it out. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CLAYTON JUDE - 19 August 2022

" Overall experience was great "

" Staff where very efficient and car was great but with bumps already when received. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by ALI - 08 August 2022

" This is my 6th rental with Sicily by car, I always get what I wanted, with no problems thought the renting experience "

" Everything went so smooth the lady at the counter in Malpensa Airport was super nice. New car, nothing to complain about. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by MICHELA - 03 August 2022

" always the best deals "

" very fast and organised. Car was clean and very new. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHOI WAH - 03 August 2022

" so far so good. "

" i already have super cover but the sales lady still need us to buy full insurance and said many accidents will be involved of the renting. so i have no choice to accept full insurance. "

Overall Value: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ROME, IT - Reviewed by GODFREY - 01 August 2022

" Continued good service "

" Very efficient and easy to work with. Only issue was car was issued as without damage but infact did have two lots of damage. resolved OK. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by DAVID - 31 July 2022

" Auto Europe were excellent as always. Sicily by car were far from acceptable. "

" The car I reserved was unnavailable so I was given a heavily damaged replacement that was a lower grade to the car I reserved, appaling attitude from the agent at the desk who basically had a couldn't care less attitude. This was after she took my money for an extra drives and boster seat. I took the car as I had to come back to the airport to pick up my parents in law. Auto Europe couldn't have been more helpful and arranged with the car rental company to get me the car I had reserved. I was contacted by Scicily by car who assured me I would recieve a better car than I reserved but when I turned up at the counter the same unpleasant agent as before gave me another car in poor condition with huge mileage on it. I will never use this company again. Horrible service appaling cars. The only positive I have is that at least the interiors were spotless. "

Overall Value: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by DAVID - 28 July 2022

" Autoeurope makes things efficient "

" Waiting time to pick up car was 1 .5 hours in a warm area. And the queue never ends!! "

Overall Value: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by STEPHANIE - 21 July 2022

" Good. "

" Pleasant staff, easy check in and check out process, everything is done electronically and signed contracts and information automatically sent to email at both check in and check out. We were given a hybrid car, which consumed literally nothing, so kudos for the move to a more sustainable fleet. The only reason for the 4 stars instead of 5 is because our pick up location was Milano Centrale Station and actually the office was 500m from the station! Ironically, we had to ask the Sixt people (whose office actually was at the station) and walk with luggage in the summer heat to get to it. This was not made obvious at the time of booking or anytime after. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JAN - 17 July 2022

" The best ratio quality vs. Price "

" It was my first experience with Sicily by Car and very positive. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by HELLMUTH - 14 July 2022

" Overall good rental experience "

" Unfortunately a control light indicating low tire pressure had always been on. I checked the tire pressure daily but it was ok. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by STEFAN - 14 July 2022

" The rest was ok. "

" My flyght landing time was changed and it was very hard to reach Sicily by car to request them to hold the car till I arrive. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by THEODORE - 02 July 2022

" The girl at the desk was very helpful. When the van was not there, she first offered us two smaller cars for the same price. We were going to do it until we saw how small they were. Our party was five adults with five large suitcases as well as five carry-on. It simply would not have worked. Thus, we had to wait for the reserved van to arrive from Milan. "

" Our van was not available when we went to pick it up. When I made the reservation I told them our flight BA0598. arrived on Saturday 28 June at 21:45, but I was picking up the van Sunday morning at 11:00. We were staying in a local hotel and meeting friends from another flight at the car rental the next morning. When I arrived at the Sicily by Car desk I was told they looked at my flight number and assumed we we not arriving until that evening. Evidentially the same flight number is used several days a week. We had to wait for the van to arrive from Milan, get cleaned, etc., All in all, several hours of our time was wasted. I've used Auto Europe several times in the past and have always had a good experience. The condition of the van was another problem. I cannot believe a vehicle would be rented in such condition. The entire right side of the van had been destroyed. The right mirror housing was gone with the insides of the mirror visible, a huge scratch a foot tall and several feet long was in the sliding door, along with much other damage. I am sure some previous customer "took the side of the van out" while negotiating the four story ramp in the parking garage. However, although the van ran fine, it was certainly embarrassing to be seen driving it. Is it possible for me to send you photos of the van's condition upon our pick-up? I don't see any way to attach them to this customer feedback form. "

Overall Value: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by JOSE - 01 July 2022

" Car was dirty inside "

" Huge line at Termini and slow processing time "

Overall Value: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by VOJIN - 14 June 2022

" Good experience overall "

" Efficient and friendly "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CRISTINA - 12 May 2022

" easy to book "

" - at the pick-up the employee mixed the my reservation with a different person, - car dirty on the inside, - car with a lot of scratches, - the socket didn't worked, - it rained pretty badly and then I discovered that the windshield wipers were old and broken. I had to stop at the side of the road, because I can't see anything in front of me. It was night and my life was in danger because Sicily did not check the car at all. - problems with wheel pressure and wheel pressure sensors. I called Sicily and, because it was Sunday night, the only advice was to call the next day, because they have no solution at the moment. We were in the middle of nowhere. - Never again Sicily by car! "

Overall Value: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by STILIAN - 11 May 2022

" Good prices and service "

" Brand new car, was the first driver. Staff fast and polite "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AKSEL - 11 May 2022

" Drop-off was comfortable "

" Service was nice, car was comfortable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by VITTORIO - 11 May 2022

" No complaints "

" Everything went very well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CLAUDIU - 08 May 2022

" All good with Auto Europr "

" Dropoff is you parking the vehicle and taking the keys to the counte. Nobody comes to check it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DIMITAR - 02 May 2022

" everything was fine "

" everything was fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RENE - 02 May 2022

" Its quick, its easy! "

" Most of service good. I can not understand, why we had to wait for the confirmation for two days just to realize there was an other car than VW T-Roc given to us. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ERIO - 28 April 2022

" Everything ok, and in time "

" The service was fast and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VLADIMIR - 27 April 2022

" Everything went okay. "

" The staff upgraded is to Opel Mokka X. The car was nice although it has some damages. Staff were very kind. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by SELAHATTIN MURAT - 26 April 2022

" This is my second time with AutoEurope, so far the best quality/price. "

" Very very slow counter service to pick up the car. We spent around 30-35 min there. Not very helpful with the child seat fixing. "

Overall Value: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FRANCOIS - 18 April 2022

" I got upgraded to the next car category "

" I got upgraded to the next car category "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by TAMAS - 03 April 2022

" NICE PRICE, NICE SOFT "

" NEW CAR 4000KM ON BOARD, CLEAN, SAFETY "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDRIUS - 28 March 2022

" Car was class higher, quick pick up and bive back, was no issues. "

" It was fast and prosessional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GENNADY - 23 March 2022

" I've been using Auto europe for many years and never had any problems with car rent. "

" The car was brand new and everything was fine! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELA - 19 March 2022

" all great! "

" they are very efficient and don't try to sell you unnecessary insurance "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MICHAEL - 16 March 2022

" Very good experience and helpful stuff! "

" Everything was good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ETTORE - 08 January 2022

" Autoeurope is the only site I consider for car rental. All is simple and clear. Moreover, the possibility to modify/cancel the reservation till 48hs before the rental is extremely useful "

" All was simple and quick. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by CRISTIAN - 09 December 2021

" Quick and fast reservation. All good! "

" There was nobody in the airport office when I arrived. Had to go all the way to the parking lot to find someone from the staff and let him know I want to pick up a car. Everything else went smoothly. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by DANIEL - 09 December 2021

" smooth @ easy "

" everything was ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KONSTANT?NS - 26 November 2021

" Thanks "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VITO - 16 November 2021

" Ottimo "

" Ottimo "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by HANNA - 11 November 2021

" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. The car was clean, fully tanked as promised. Staff was very helpful and fast working. Compliments! "

" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOSEPH - 10 November 2021

" Truly customer-centric. "

" A smooth and efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by NIKOLAOS - 05 November 2021

" Good prices. Easy reservation. "

" Excellent service at Ciampino and Fiumincino Airports. Both officers were fast and professionals. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by INDREK - 04 November 2021

" OK "

" All good, worked as expected. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by THOMAS - 19 October 2021

" Absolutely no problem at all. Very happy with the service. "

" Absolutely no problem at all. Very happy with the service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALICE - 08 October 2021

" good "

" good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by KENNETH - 28 September 2021

" Satisfactory experience. "

" All as was expected. Have used them many times. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by GEORGI - 26 September 2021

" Acceptable value. Good car. I would recommend possibility of online check-in - to minimize the waiting time and to increase the efficiency of the staff. "

" I was not able to perform a online check-in and save time, both, of the counter staff and myself. I have provided reservation number on the online check-in form, but I have received a message that this number can not be retirved. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by CAROL - 21 September 2021

" Usual excellent service. "

" Very good service overall and excellent on return. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by STAMATIA - 18 August 2021

" Pleasant, would rent again "

" Helpful staff, no concern whatsoever "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by TATJANA - 17 August 2021

" everything ok as usual "

" we've got new very good car and even upgrade to higher class. No queue in counter and return, everything fast and without any problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by ROMAN - 28 July 2021

" User-friendly application. No problem at the desk. "

" Everything was OK. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AURIMAS - 18 July 2021

" We always rentoing cars from airport from Autoeurope "

" Windscreen liquid wasn't in auto. Opel Mokka was not comfortable for us (we ask for Peugeot 208). "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by RAMUTIS - 11 July 2021

" Super! "

" All perfect, thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STILIAN - 09 July 2021

" Good service "

" Fast service, got also free upgrade, excess block amount was released very fast after end of the rental. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIUSEPPE - 06 July 2021

" Everything perfect, as I learned to expect from Sicily by Car. "

" Perfect as usual. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SEYED MAJID - 03 July 2021

" My car rental experience with Auto Europe company was very productive and satisfactory as the matter of fact i am travelling back to Italy on August 17. 2021, so looking forward to receive special offer "

" I have been using sicily by car for few times during my travel to Italy all services are fully satisfactory and excellent, "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DARIO - 06 November 2020

" Everything was perfect The staff was proactively supporting my experience. Well done "

" Everything was perfect The staff was proactively supporting my experience. Well done "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by LADISLAU ZOLTAN - 27 September 2020

" Very good experience. "

" Very good experience. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANGELA - 26 August 2020

" Excellent service at the pick up "

" Excellent service at the pick up "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by IGOR - 17 August 2020

" Good car. Practical return. Price ok. "

" Recommendable. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ROBERTO - 02 August 2020

" As always, Sardinia is the nearest place to the paradise. "

" Along the years always the same quality and efficiency. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by FLORIS - 02 August 2020

" All really straightforward, and no problems whatsoever. "

" All really straightforward, and no problems whatsoever. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARNABA - 23 July 2020

" I recommend "

" All fine. Just the adress of the drop of station in Rome Termini was not 100% correctly. Not easy to find "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by FRANCESCA - 21 July 2020

" Good experience "

" Mimmo at the drop off was very kind "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by PIM - 15 July 2020

" Good "

" Everything went well, no issues "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by SVETOSLAV - 15 April 2020

" The company is good, the price was not so high "

" We rent the from Naples air port and everything was good. The staff was kindly and car was new. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CARLA - 26 March 2020

" REliable 100%, as usual "

" probably even for a smaller number of travellers, everythig was perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by ROBERT - 11 March 2020

" Very good customer service! "

" Very good and efficient customer service. The car was in good conditions. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVIDE ANGELO - 03 March 2020

" Very simple booking process and a lot of good offers "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KONSTANTIN - 29 February 2020

" Everything was fast and good "

" Fast and comfort "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PIER CARLO - 29 February 2020

" they were very efficient and helpful "

" very good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SAMUEL - 13 February 2020

" Great experience. Would definitely use this rental company again. "

" Thanks for everything. It all went perfectly smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DOMENICO - 05 February 2020

" overall good experience "

" less than 5 minutes queuing at check-in desk then quick check-in. the car had not 8/8 fuel tank, as stated in the rental contract, but counter staff modified the rental contract "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JOVAN - 05 February 2020

" Your company and its employees are one of the best I've worked with for any years. I hope we will continue with such a nice cooperation. "

" Very nice, professional and polite staff at Bergamo Airport, an example of how good the clients should be treated. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ELIE - 02 February 2020

" Nice one "

" Very professional and excellent service. New cars in very good conditions "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PETROS - 29 January 2020

" Totally satisfied! "

" Car in excellent condition. Very reasonable rental fare! "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAVEL - 23 January 2020

" Very good. I recommend "

" I am very satisfied. Everything was more than perfect. I booked pegeout 3008 with winter tires but I received SUV DS7 which exceeded my expectations. Thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BOGDAN - 14 January 2020

" Overall was good! "

" Good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by SHAI - 19 December 2019

" All in all it was excellent. "

" Fast and efficient. Rep on the ground helped go over the car on pickup and drop off which was appreciated. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by VALENTINA - 15 December 2019

" The best searching engine for Rome car rentals "

" Really cheap, perfect service, perfect cars "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AGELOS - 10 December 2019

" Great choice of suppliers "

" Friendly staff they gave me an upgrade "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ERMAL - 05 December 2019

" very satisfied "

" I am frequent client of Sicily by car and always satisfied with the service provided. this time was a misunderstanding between the desk women and the parking staff which the lady promptly resolved "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by VAIDA - 06 November 2019

" Everything was good "

" Everything was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by CARMEN - 05 November 2019

" Very professional. "

" By mistake I cancelled my voucer, but the stuff was very nice and helped me to pick up a nice car, and I didn't have to wait. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FLORIN - 29 October 2019

" I booked a Fiat Panda and I get a Fiat 500 but I don't complain. It was super OK. "

" It was super easy and nice! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by CLAUDIO - 29 October 2019

" it was a very good experience "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ALESSANDRO - 29 October 2019

" Everything was perfect "

" Very nice employee, car in perfect conditions "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ROBERT - 23 October 2019

" Recommend Sicily by car and Autoeurope "

" Took quite long to get served at Bologna airport. However the service was good and car as expected. "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by ANDREEA - 16 October 2019

" The process was very smooth both when pickin up the car and returning it. We booked a Fiat 500L and got a Fiat 500X new, slightly bigger which was great for us. The deposit was 200 euros with the credit card which was returned in 5 days. No other fees were requested. Thank you for making our holiday easy and pleasant! "

" The staff was nice and prompt and the emails sent with the reservation contained all the necessary info. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SEBASTIAN - 16 October 2019

" I got the car that I wanted. Thats a big plus for me "

" Handing over papers and the keys process takes a bit longer than expected. Otherwise the personnel was very nice and gave all the details I needed "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TRAPANI, IT - Reviewed by JAN - 15 October 2019

" Pretty much happy. All went well. "

" Iam happy with the service and recommend it. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by LITA - 15 October 2019

" nice "

" nice car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by ADAM - 15 October 2019

" Very proffesional. "

" Fast and without the problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by LUCIA - 15 October 2019

" It is really the best option, since it unifies the various offers in a perfectly clear manner. One does not have to search for better offers on the sites of the rentals, because Auto Europe already offers the best price/value option. "

" Quick, efficient, the car was good, the staff on the car parking lot was very nice and helpfull. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MAHMUT - 07 October 2019

" Very good "

" The best company in bergamo "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by SZEBERIN - 02 October 2019

" Everything was correct and smooth. "

" Everything was correct with the rental. One recommendation: return the car with full fuel, unless you want to be charged 35euros on top of the fuel cost. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIMINI, IT - Reviewed by ALEKSANDR - 25 September 2019

" All good. "

" All good. Thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FRANCISCO JAVIER - 22 September 2019

" No problems at all "

" No problems at all "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DARREN - 19 September 2019

" very satisfied and will opt for it again on our next visit "

" very satisfied and will opt for it again on our next visit "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SAMER - 14 September 2019

" Very good car "

" Yes "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ARTO - 13 September 2019

" ok "

" They said I need an extra insurance cover although I already had the highest cover offered by Auto Europe. They said (and showed form the reservation) it does not cover all cases - I did not know which is right so I paid the extra bill. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by CLAUDIO - 09 September 2019

" All good, no issues whatsoever "

" All good, friendly and helpful staff, no issues whatsoever "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NEVILLE - 06 September 2019

" Highly recommended...i've used AutoEurope before and will surely use them again "

" Thanks for an amazing experience with your car rental. We had no problems whatsoever....very easy check in and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SIMONE - 04 September 2019

" No problems, easy booking process. "

" Everything went very smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ELENA LILIANA - 29 August 2019

" Fast pick-up of the car, even fastest drop-off. The guys were really nice and helpful. "

" They didn't have the car that i reserved, and they upgrade my car, the car was diesel also. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REGGIO CALABRIA, IT - Reviewed by EMANUELE - 27 August 2019

" Super "

" Wonderful service, fast and caring approach from the employee at desk at check in to check out "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOSIP - 20 August 2019

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by SERGEY - 05 August 2019

" based on my experience, AE mostly has best prices on the market. "

" best prices among other rentacar providers, friendly stuff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LIGA - 29 July 2019

" Easy booking and great rates. "

" I was given a brand new car. It was perfect! The staff at the counter were very nice, however, I did have to wait 2hrs in the line to pick up the car. There was a bit of a chaos as a lot of people didn't understand the procedure of picking up the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANJA - 27 July 2019

" Really satisfied "

" Really great car, fast procedure for renting, really kind personell. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by TERENCE - 26 July 2019

" Been using autoeurope for years, never had a problem and hard to beat for price. "

" Car like new, and good service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ROBERT - 22 July 2019

" It is always good to know that Autoeurope has your back. It has had mine for ten years now. "

" Everything was ready the papers, the car, the personnel - 15 minutes after coming to the counter I was inspecting the car - and then off! Upon delivery there was a little waiting because of other customers, but then the inspection, the three Qs and the signing was very quick, polite and friendly. Thank you Sicily by Car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DOMENICO - 20 July 2019

" nice broker if price drops you can always can decrease initial price. "

" counter staff well trained in selling upgrade, he convince me to move one class higher "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ILIYAN - 17 July 2019

" OK "

" OK "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DMITRY - 17 July 2019

" it was great and I already recommended you to my friends "

" it was almost new therefore clean "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ILARI - 10 July 2019

" Very satisfied again to the whole rental process. "

" Helpfull customer service and great way of managing the business. The service was superb and fast when considering that we were traveling with the 3 under 3 years children. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DANUT - 08 July 2019

" Everything was as expected! "

" Everything was as expected! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by YAIR - 01 July 2019

" very good at all stages of the rent, I'm a regular customer of Sicily by car, very satisfied. "

" very positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DANIELLE - 26 June 2019

" I like soo much my experience. The car is fantastic ! "

" Very Good ! "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARI, IT - Reviewed by DIMITRIOS - 25 June 2019

" very satisfied "

" very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PESCARA, IT - Reviewed by JOSEPH - 02 June 2019

" Very good service "

" Efficient service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by LAURENTIU IULIAN - 09 May 2019

" Quick and reliable service. "

" I have got the right car, not the similar; quick services at the pickup and at the drop oof and they return my guarantee money in 4 days. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by KATIA - 20 April 2019

" strongly recommend; I will certainly book again with AE and Sicily by Car on my next trip ! "

" no bad surprise, everything was as expected "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by GERRIT - 16 April 2019

" I did often recommend autoeurope already "

" Always good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by VADIM - 01 April 2019

" New diesel car, fast service, no queues durincg check-in or check-out. Good! "

" New diesel car, fast service, no queues durincg check-in or check-out. Good! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ANDRIS - 01 April 2019

" ok! "

" Really nice service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VAIDAS - 29 March 2019

" Great value for money "

" Great value for money "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by VALERIJS - 11 March 2019

" Good service. Thank you. "

" Good service. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MARTIN - 22 February 2019

" All very pleasant. "

" All went smooth; car was good; drop off easy "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by RAIMONDAS - 11 February 2019

" none. "

" Child seat rented as additional equipment was in a bad condition and wet. It was difficult to fix it in the car. Agency rented a car with a diesel engine and told me that I need to buy antifreeze to drive it in winter conditions. However they have not been able to provide any further guidance or recommendations how to take care about the car/engine if I will spent the whole week in winter conditions. "

Overall Value: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by FAYSSAL - 02 February 2019

" Very good "

" Excelent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SAMER - 28 January 2019

" VERY NICE TEAM V.GOOD CAR "

" ALWAYS I RENT FROM SICLY BY CAR CLEAN CAR AND NEW "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GINTARAS - 26 January 2019

" nice as well "

" everything was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MENACHEM - 24 January 2019

" I like autoEurope service! "

" Very pleasant "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TARA - 24 January 2019

" We will be renting a car with AutoEurope again. "

" Sicily by Car was very affordable and organized. We were pleased with the service they provided. They were very flexible about picking up time when Rome public transport was on strike, which made it difficult to get back to Ciampino. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KESTUTIS - 15 January 2019

" Great car choice, posible to find options with zero deduction insuranse. "

" Best quality for optimal price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHANE PETER - 10 January 2019

" Very courteous. "

" The team at Malpensa Airport were very friendly and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DMITRI - 09 January 2019

" The car we got was completely new and as it was set in the offer. "

" Everything was in time and good order "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMONE - 09 January 2019

" The only hiccup was when I couldn't find where to return the car, but that was totally my fault. "

" The staff were great. Car was in perfect condition. Price was maybe a bit high, but that's because I added full insurance. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALESSIO - 01 January 2019

" clear "

" smoothless "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 18 December 2018

" When I travel always use autoeurope as they have good service and best rates. "

" They upgrade me with a better car that I accept at no extra cost. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOEL - 05 December 2018

" Otherways all OK. Clean new-ish car. Not too much pressure to buy extra insurance. Deposit was released quickly after rental. And of course - very competitive pricing. "

" Only thing to complain about was the waiting time at the counter. It was busy time and there were two officials doing the work but the queue was even growing. The guy at the third counter was dealing with finished contracts, doing paperwork that could easily be handled later, after the rush hour. Having three counters dealing with customers could have reduced the queue effectively. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by TIBERIU - 03 December 2018

" I had only positive experience with autoeurope "

" They blocked from my credit card 800 Euro for the car and despite the fact I bought the car earlier, already on Thursday in good condition, today, on Monday evening the amount is still blocked. "

Overall Value: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ERMAL - 03 December 2018

" Very good value for money "

" It was not first time with sicily by car and they had all my data procedures were very fast. I had reserved a medium car and received a VW Golf which was perfect. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by COURTNEY - 20 November 2018

" Overall great value, auto Europe has always been good "

" Extremely slow check out at counter, 15 minutes I'd guess. Unfriendly people when picking up the vehicle, other than that the rest was fine "

Overall Value: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by PAOLO - 19 November 2018

" Very satisfied "

" Everything was smooth, friendly and professional service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RAPHAELLE - 19 November 2018

" Autoeurope is the best! "

" Quick and easy experience Liked that I was able to drive in Switzerland for free Counter staff Giselle was very friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by THERESA - 18 November 2018

" Very easy and quick. Pisa airport is very easy to negotiate and the staff was very friendly. "