- North America
- Central America
AVIS ITALY CUSTOMER REVIEWS
- 9.2
- 9.4
- 9.4
- 9.5
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS ITALY Car Rental Reviews
Average Rating for Avis :
SIRACUSA, IT - Reviewed by ZIGA - 12 May 2023
" Pickup location was wrong, only updated when I inquired. As a result I had to walk extra 20 min with luggage to the "new" location. Not sure if all rental conditions info on the new voucher was correct but it was still accepted just fine. Before pickup I was spammed with emails and that I would need a credit card in my name. Debit card was accepted like always, without comment and worked just fine. Deposit amount noted on the voucher was wrong, I only had to leave a deposit for the fuel already in the tank. "
" - a bit of waiting time to get to the counter - pickup process prompt and simple - attendant thoroughly inspected the vehicle with me and noted ALL damages without complaint, so great - car interior was not fully clean, crumbs and such - cargo cover was missing - car was running great, no issues or complaints - got a bigger car compared to what was booked, upgrade is always nice but maybe not the most ideal for sicily :) - very fast return, but I was charged for fuel at the end, by mistake. This was resolved promptly through support email and charges returned, but I had some trouble finding the correct support email address since the one provided in the receipt email was invalid "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by S DIANE - 24 April 2023
" Typical rental experience "
" Went relatively smoothly "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 09 March 2023
" Good Job "
" Very easy booking with reasonable rates "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GUDBJARTUR - 03 March 2023
" all good "
" all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LORRAINE - 09 February 2023
" Booking very straight forward and good selection of cars to choose from "
" Still waiting for a response regarding the payment I made to ahtoeurope and the amount Avis entered onto my invoice "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TURIN, IT - Reviewed by MILKO - 08 February 2023
" I already recommend it to my son''s next rental! :) "
" Everything was smooth and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VALERIE - 31 October 2022
" Auto Europe was fine. "
" First of all, many dings on the car. were NOT marked so I had to go over the whole car and add all the dents. Secondly, the car was not cleaned. There were cigarette ashes ,dirt and sand in the car. The attendant did partially vacuum the car for me but it was gross. "
Overall Value: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by RONALD - 30 October 2022
" Everything went well "
" Our car was ready at pick up, the staff explained the contract effectively "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DANIEL - 29 September 2022
" My experience with Auto Europe was ok but think rental car agencies that work with Auto Europe should be required to behave in an acceptable fashion in order to participate. We paid for our car in full ahead of rental to avoid this type of situation but still had to deal with dishonest rental car agents. "
" Brought the car back and Avis agent said the outside was dirty and I needed to get it washed (I'm on vacation in Italy...??) It was a black car and a bit dusty but nothing a hose down wouldn't clean right up. I've never been asked to wash a rental car on return before. He said he had to charge me 60 euro for "full detailing" but if I wanted to I could pay his friend 20 euro to clean the car. I refused both but was thoroughly irritated by the entire interaction. The agent got upset with me for refusing to sign the credit card bill and we left. I couldn't believe it. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by VITALI - 18 September 2022
" ok "
" ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BOYAN - 30 August 2022
" Be careful with a bigger car in Italy. Too many small one-way streets in cities. "
" Avis didn't have the car I booked but they gave me a free upgrade to Jeep Compass. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANGELO - 29 August 2022
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MINDAUGAS - 16 August 2022
" Convenient web portal, information is clearly and conveniently presented both on the web portal and later by email. "
" Good car, good customer service - upsold me rent of higher class car, and I was really happy about that (good understanding of customer needs), everything was explained, etc. Price was high, but there was a vacation season, and other companies offered even higher prices. I will use AVIS services again when needed. p.s. I did not have any accidents, fines, etc. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by ADRIAN GHEORGHE - 04 August 2022
" Was very easy "
" The staff was very friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DOO WON - 29 July 2022
" reliable "
" reliable "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALERNO, IT - Reviewed by CHRISTOPHER - 24 July 2022
" All fine "
" All went very smoothly. The only thing that came as a surprise was having to pay an additional fee for cleaning the car. This has always been included previously "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BOURGOGNE - 22 July 2022
" All good "
" Very good No issue "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by WILLIAM - 18 July 2022
" Very good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by NATAN - 15 July 2022
" Good experience overall. "
" Quick pick up, great car, quick drop off. Good experience overall. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by MIHAELA - 13 July 2022
" Good experience "
" Nice experiece "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 25 June 2022
" All smooth and easy "
" A breeze! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VICTOR - 13 June 2022
" Easy to communicate and provide competitive prices "
" 1. I would prefer to communicate with Avis in English; 2. Staff at Bologna was very helpful but needed more time to explain insurance and petrol algorithm "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by BAKÓ - 08 May 2022
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by GUNNLAUGUR - 28 April 2022
" Easy and good rate. "
" I was given a Hyundai Kona which surprised me as I had payed extra and ordered a Mercedes Benz A class or similar compact car. When I asked the agent about this I was told that this was a similar class because I had ordered an automatic car and it was the same size as the Mercedes A class, i.e. they offered small, medium and large cars and the Hyundai Kona was a medium sized automatic car. He further explained that they had no Mercedes Benz available for me to get. I understand that it was not guaranteed that I would get a Mercedes Benz but it is fair to assume that when ordering "a similar class car" that would include a BMW, Audi, Volvo or a car of similar quality and brand. According to the AVIS Italy car guide (https://www.avis.com/en/cars/vehicles/it) the class I was ordering is "Compact Elite" which the Hyundai Kona can in my opinion not be considered to be. Other than this, I was very satisfied with my experience. The car I received was in excellent condition and suited our needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MIKELIS - 26 September 2021
" Easy to use, clear rules but have to read rules carefully written with small letters" as well. "
" Car was clean and in good condition, good offer of fuel refilling in case not returned empty. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WOJCIECH - 09 August 2021
" Auto Europe? I wouldn't book car rental abroad with anyone else. "
" While car rentals in Italy are in no sense good value in 2021, I must commend the Avis team at Pisa Airport for their efficiency and friendly professionalism. Collection and drop-off were prompt and trouble-free, and the car was brand new, clean and in perfect condition. Full marks to the Avis staff for a first-class service. (Even though prices are far too high this year!) "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HSIEN YI - 04 August 2021
" Smooth experience "
" Great "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by GABRIEL - 29 June 2021
" I had no issue and that's perfect "
" Everything went smooth. The car was brand new. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 12 February 2021
" Ok for service vehicles are in limited range "
" Relatively ok "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by VALENTINO - 30 September 2020
" more than expected "
" more than expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by OLIVER - 06 July 2020
" Very satisfied birah the vehicle and the service "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CESLOVAS - 03 March 2020
" perfect car, perfect team "
" thank you, very professional team "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 12 December 2019
" Always offering a wide an interesting range of choice "
" Easy procedures "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANNA - 08 October 2019
" Everything was fine and I'm satisfied of the service "
" Everything was smooth, from the experience at the counter through claiming the car to the detailed instructions found inside the vehicle (like information about TZL or how to find car return depot) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by VINCENT - 07 October 2019
" All worked seamlessly, which is exactly what you want "
" Staff in Chiusi are really good, very helpful and understanding, they go the extra mile to make sure you are ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VALDIS - 01 October 2019
" Call to client service number was fast and stuff answered all our questions. "
" Girl at counter wanted to sell us additional insurance from Avis. We had bought full coverage insurance from autoeurope.eu, had to call autoeurope to be sure we are covered. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by CESAR - 21 September 2019
" Very flexible and accommodating staff "
" Everything is okay exceot the drop off which is very hard to park in the area (office) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORTISEI, IT - Reviewed by RUBEN - 16 August 2019
" It was very convenient to hire the car from the Village of Ortisei where we were stay during our holidays. It is very convenient when you add hiring spots (eg petrol stations or tourist offices) which are popular villages for hiring the car as the pick up from far away villages may mean spending a half day each time to pick and to take back the car to the hiring place. I surely recommend auroeurope to everyone. "
" surely recommend to all "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by GABRIEL REMUS NICOLAE - 07 August 2019
" Excelent "
" Excelent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL B - 27 July 2019
" A very good solution for rent a car "
" fair and efficient "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SRDJAN - 23 July 2019
" Vast choices at reasonable prices. Smooth and intuitive experience. "
" All smooth. Wanted to extend in the middle of the renting period and return on airport, done after one phone call. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GATIS - 01 July 2019
" Confirmation was fast "
" It was very good, that we had small deposit reserved form our credit card. 190€.It is nice. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ERIKA MARIA - 22 June 2019
" Made the comparison between agancys really easy, just what i was looking for "
" Very good overall experience. No complaint at all "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CECILIO - 21 June 2019
" The staff was amazingly friendly and great "
" It made the trip a lot easier "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALDINO - 31 May 2019
" It's the site who I'm looking every time when I need to rent a car. "
" There is not so much to say, when everything went right, fast and friendly. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRESA, IT - Reviewed by JUDITH - 13 May 2019
" Certainly recommend this company. "
" Car pickup was very straight forward. Staff were very organised and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KOSTA - 17 November 2018
" ok "
" ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BORUT - 05 November 2018
" Everything was OK "
" Everything was OK. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by EIICHI - 01 November 2018
" Good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by TIMOTHY - 22 October 2018
" Pickup and drop off was a smooth operation so yes I will continue to use Auto Europe for our rentals "
" Service was friendly and efficient and the car was spotless and in top condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ADRIAN - 20 October 2018
" Staff was very easy-going and friendly and the car was in a very good condition. "
" Staff was very easy-going and friendly and the car was in a very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FROSINONE, IT - Reviewed by FRANCO - 05 October 2018
" I will recomend this service to any people I know "
" Good place to rent a car "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LECCE, IT - Reviewed by LINAR - 21 September 2018
" Booking was seamless. "
" The car was dirty and had a lot of scratches and damage and and dirt both inside and outside. The drop off location in Sorrento was difficult to locate. As a result we were late. I have rented only from Budget and Hertz inthe last. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ERIK - 25 August 2018
" Changing original agreement was a bit difficult but otherwise efficient, flexible and effective transaction "
" Fine and efficient "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAN - 19 August 2018
" Overall 9.5 out of 10. If the reimbursement of the deposit would be faster than 2 weeks, then it would be a 10. "
" Fast process, no delays. Maximum courtesy of staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEXANDRA - 17 August 2018
" I will choose Avis! "
" Super "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NOEL - 16 July 2018
" It was a nice experience "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELVIS - 10 July 2018
" It was a very nice experience "
" I'm very satisfied from Avis service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CONSTANTIN - 30 June 2018
" Take car to what car you get, are chances to be offered a lower category. "
" I have only one comment. Even my booking was for Audi A3 or similar, they offered me a Renault Captur, far for being similar. After negotiation I got a better car. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA SPEZIA, IT - Reviewed by LIESAN - 21 June 2018
" No problems. All easy from searching online to pick up. "
" Quick. Easy. Efficient. We opted for full insurance with zero deductible. No hassles at either end. We also got the type of vehicle requested. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10