- North America
- Central America
EUROPCAR ITALY CUSTOMER REVIEWS
- 9.2
- 9.2
- 9.2
- 9.6
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR ITALY Car Rental Reviews
Average Rating for Europcar :
BERGAMO, IT - Reviewed by ANDREAS - 07 May 2023
" No Protectiion offered to clients and most likely do not pay the rental companies and this is the reason that the premiums for insurance is more than 100% of the cost paid by the voucher. "
" The local staff forded me to take an additional insurance that costed 140% they are thieves. Never again a car rental with this company. "
Overall Value: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GILEAD - 20 April 2023
" A horrible experience "
" A horrible experience "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ZOLTAN - 25 February 2023
" I like it. "
" I ordered a Fiat 500X and I get an Renault Clio. For me not the same level. The car was very simple. "
Overall Value: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by IOANNIS - 16 February 2023
" The car very old "
" The car was very old and has a lot of damages "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by SHAI - 18 January 2023
" Very easy - great prices! "
" Excellent service, free upgrade, easy return (late night). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS HENRIQUE - 23 November 2022
" Nice to meet u guys "
" Quick Checkin anda checkout. Nice car. 10/10 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by SIMON - 25 October 2022
" exceptional service "
" exceptional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 12 October 2022
" The site gives you a great side by side comparison tool, showing you the best prices. I also use its no-deductible fare to make my mind at ease. I always use AutoEurope, never been disappointed. "
" You sometimes hear horror stories about renting a car in Italy, but I must say that renting one at Europcar feels very much like renting in a major agency in the US: simple, fast, efficient, and without pressure. I highly recommend it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IVANA - 11 October 2022
" Super "
" Super "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA - 27 September 2022
" Car pick-up and drop-off was very fast! "
" Car pick-up and drop-off was very fast! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GEORGI - 09 September 2022
" Easy to book or change the conditions of the rental. "
" Very slow counter staff, continuously proposing additional coverage insurances, with providing misleading information as well. I will definitely not recommend this Europcar location (BGY). I haven't encountered any significant problems with Europcar in other locations so far. "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ASTRID - 16 August 2022
" Booking was easy and straightforward and when I couldn't reach Europcar I called Auto Europe's Italy number. Someone did pick up and they were very friendly and helped as best as they could. "
" The first car that we got from Europcar had a flat tire from the beginning. However, the tire pressure loss indicator did not light up until after a few kilometres, so then we had to drive some more to find a gas station to fix it. We had to replace the tire and then we took the car back to the airport. We were then given another car, however, we got rear-ended that very same evening. Luckily, nothing bad happened except for some scratches, but I nevertheless tried to call Europcar to register the incident. After three days we got another flat tire, and not due to reckless driving (we were driving on the small roads of Piemonte and got a wooden stick in the tire somehow). What are the tires in Italy made of? I've been driving for 15 years and I've never had a flat tire until now! When I finally managed to contact Europcar's customer service, they said there was no point in returning the car and I should instead try to change the tire myself, which we consequently did. Except for the first car, which we already got with a flat tire, I realise these things are mostly just unluck. However, Europcar's customer service in Italy is completely worthless. They don't pick up the phone, sometimes you get disconnected, and when someone does pick up, they might not even speak English. When they tell you they will call back, it might happen in an hour, or three hours, or not at all. It's very frustrating, which is why I wouldn't recommend Europcar to anyone, Their cars are basically okay. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VENICE, IT - Reviewed by BRIAN - 09 August 2022
" good experience overall "
" efficient and met my needs - thank you "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VENICE, IT - Reviewed by NIGEL - 07 July 2022
" Car given was not the one booked - I am not sure whether this was an upgrade but rather than a Jeep Renegade I got an Audi Q5 "
" Pick up time was delayed by 1 hour "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANDREA - 18 June 2022
" For the car type, I needed two credit cards. Yr voucher was not so clear about that. it should have been highlighted much more "
" very polite and quick service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAY - 22 November 2021
" I have used autoeurope literally 100's of times. They remain my go to rental hire company. "
" Friendl;y and efficient staff - Good reliable vehicles. Always my hire car company of choice "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by IVAN - 10 November 2021
" Easy and fast "
" The car was almost new and clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JELENA - 01 November 2021
" clean new car, no problem, I will be back "
" Everything was quickly and good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHAN - 20 October 2021
" Smooth process, no surprises and friendly and helpful staff. "
" We did not get the car we'd booked but something similar. Very please with the follow-up the next day asking us whether we wanted to change to our original car type when it became available "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by HALÁSZ - 14 September 2021
" Everything is ok "
" Exellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by EMILIA - 13 September 2021
" I would rent again from Europecar "
" Everything was OK. Nothing to complain about. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREA - 02 September 2021
" everything according the expectation, good car, fair price "
" everything according the expectation, good car, fair price "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IONUT CRISTIAN - 21 July 2021
" The experience with the site was fine. The auto europe insurance had a good price and it made a peaceful trip. "
" It was very fine. The desk was easy to find in the airport. The staff was friendly and the car was cleaned and sealed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EMANUEL - 19 July 2021
" competitive pricing, good coverage "
" very quick pick-up and drop-off, car like new "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANIEL-MIHAI - 03 July 2021
" Everything fine! "
" Good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALBERTO - 27 October 2020
" All good "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by EVELYNE - 19 October 2020
" Great service and value! "
" Great service and value! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PHILIPPE - 01 September 2020
" all good, just a bit pricey "
" all good, just a bit pricey "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GYTIS - 18 August 2020
" Long wait upon pick up, otherwise all good "
" Long wait upon pick up, otherwise all good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by VASILEIOS - 02 January 2020
" very satisfied "
" very satisfied overall. new vehicle, economical gas consumption (free upgrade to lancia ypsilon). very helpful staff. using debit card an accepting a greek driving licence was really helpful. The pickup procedure took a lot (only one clerk behind the counter) "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANDREW - 10 November 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by MILAN - 27 October 2019
" Car was very well preparired and in a very good condition. "
" It was perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ALEKSEI - 26 October 2019
" All was perfect! "
" All was perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LIUDMILA - 23 October 2019
" wide selection and good prices "
" good service, good cars (almost new) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FLORIN - 13 October 2019
" I have a nice experience with renting the car with you. "
" Smooth and quick. Very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKS - 11 October 2019
" Everything was perfect! "
" Everything was perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIDMANTAS - 24 September 2019
" no problems to return before working hours "
" easy pickup, easy return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IVAN - 13 September 2019
" Very accurate and responsible. Very quick security deposit return after the car was returned. "
" Very accurate and responsible. Very quick security deposit return after the car was returned. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BOGDAN CLAUDIU - 08 September 2019
" Everything was ok "
" Everything was ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by AMIR - 05 September 2019
" As said, pleasent experience. Everything functioned great. "
" Everything was as stated in the documents! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HARRI - 24 August 2019
" All fine. Better than others. "
" All good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 18 August 2019
" We were satisfied "
" The car was clean and good. The staff was nice and profesional. We had no problem with the company. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ERNO - 06 August 2019
" Well done about everything, no bad surprise "
" Very good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHE - 01 August 2019
" Smooth and efficient booking. "
" Everything went perfectly, nothing to add. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DMITRIJS - 27 July 2019
" Everything was OK ! "
" Good company and good new cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GORAN - 26 July 2019
" Superb service "
" Superb service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by EUGEN - 05 July 2019
" Fast reservation, with several option included. No issues when pick-up the car. "
" New car provided (less than 1000 km on board). Not so many information provided about the car documents when pick-up (if you don't ask specifically). Fast check-in / check-out formalities. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDRII - 09 June 2019
" Great experience. "
" Very convinient service and the car was in great condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARIEL - 03 June 2019
" great "
" only difficult was it wasn´t clear if I was renting from AuroEurope or Europcar, but thats all, everything else went smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ARGO - 21 April 2019
" Good. "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIR - 16 April 2019
" Makes you feel relaxed and safe "
" There was a smooth professional service and no delays. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AYMAN - 13 April 2019
" Very nice experience with Auto Europe. "
" Reliable company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by REMIGIJUS - 05 February 2019
" Everything is OK "
" Everything is OK "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALEXANDER - 10 January 2019
" Great service .Would rwnt frim Europecar next year for sure. "
" On our arrival at Bari we were advised to take a bigger car than we had ordered due to the amount of luggage we had . I am glade we did because so doing we travelled in confort. Thanks for the adise. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 14 December 2018
" Great service and great prices "
" Great cars and friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JODI - 13 November 2018
" we were very happy with the service and car "
" excellent and easy process "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIV - 07 November 2018
" Very excellent experience "
" The woman at the desk was extremely nice and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by WALBURGA - 27 October 2018
" No problems at all. "
" I got exactly the car that I had ordered. It was in best conditions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by HORATIU - 26 October 2018
" OK "
" OK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TAMÁS - 23 October 2018
" Fine, correct, cheap. "
" Fine, correct, cheap. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ION - 18 October 2018
" Normal. Average. "
" Good service, but the car was basic, very close to service/maintenance time, low tyres pressure. At the time of taking over the car, no damage check. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ROMAN - 18 October 2018
" N/a "
" Very quick and professional support. Everything was ready by our arrival "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 16 October 2018
" it was as expected "
" ok Car condition was marginal "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by CHARLES - 11 October 2018
" All my recent car rentals were done through Auto Europe and they were always super efficient. Thanks. "
" I found Europcar very efficient, and did not have 1 single problem both collecting and dropping off the car. Not only, but on my return home I received a "Statement of Return" as well as a detailed invoice, via email. Well done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEAN CLAUDE - 27 September 2018
" easy transection "
" Car could have been cleaned well before pickup and have it checked since no wind screen water "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by TODOR - 22 September 2018
" Excellent! "
" Everything was smooth, quick and well organized. Nothing to complain about, very satisfied - would recommend for sure! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SERGIU - 16 September 2018
" Satisfied "
" Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VASILEIOS - 15 September 2018
" The car was excellent and your employees were very gentle "
" The car was excellent the employees were very gentle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VLADIMIR - 13 September 2018
" Very friendly and helpful customer service by phone. "
" Everything went well without any issues. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARIUS GABRIEL - 10 September 2018
" new car, excellent conditions, friendly staff. recommend 100% "
" high-class services "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALLEN - 05 September 2018
" Overall very good experience. Definitely will be booking with Europcar in 2019. FYI: Europcar was chosen because of Rick Steven's recommendation. "
" Overall very good experience. Definitely will be booking with Europcar in 2019. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by LINAS - 02 September 2018
" Everything went fluently! thank you. "
" thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by KONSTANTINOS - 30 July 2018
" very likely "
" The car was what we have asked and the service on delivery very quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by ASIF - 25 July 2018
" Very nice staff "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RAZVAN - 17 July 2018
" Excelent "
" Excelent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 14 June 2018
" Will be using Europcar for my next trip "
" Very easy to arrange and quick to sort out at the airport on collection. Drop-off also very easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10