Auto Europe
- North America
- Central America
SURPRICE ITALY CUSTOMER REVIEWS
- 5.4
- 5
- 6.3
- 5.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SURPRICE ITALY Car Rental Reviews
Average Rating for SURPRICE :
MILAN, IT - Reviewed by ERAN - 29 October 2024
" Same as article before "
" 1. When reservation was made it seemed that Sureprice were located IN the terminal - but no. 2. Our flight was delated and we tried to contact Sureprice before 23:00 - but no reply. 3. We tried to contact auto Europe for support - but no reply. 4. Sure price is not a rental agency - this is AutoOne. 5. We got an email from Surprice that our contract is in place and that we can pick up the car the next day with out any changes in the terms. 6. We arrived next day and we were told that due to our "no show" the day before, our contract was canceled and if we want rent from them it will cost us 332 euros. 7. We argued and they finally approved 32 euros only, and we accepted. 8. The car we got was a Seat Arona which is by far less in quality than the Audi we reserved. We are not satisfied and we will probably not order via you website again. One of the problems we saw is to many Middle companies. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by MIRCEA - 12 October 2024
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MATTHEW - 09 September 2024
" The counter was slow, a lot of pressure to pay for extra coverage, no directions on how to get the shuttle, the car was not clean, it seemed like they were looking for anyway to charge us extra. Will tell people to look elsewhere for a car. "
" Dirty car, looking to make extra money off customer. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MILAN, IT - Reviewed by VALDIS - 08 September 2024
" Very good. "
" Good service only better reaction with airport shuttle prefered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSE - 29 August 2024
" Contratei um seguro de FULL FLEXIBLE CANCELLETION, fiz a solicitacao de resgate via email a vossa empresa ate o momento nao tive nenhuma resposta e nem mesmo o reembolso, enviei email solictando conforme orientacao, ate o presente momento nada estou ativando meu cartao de credito para cancelar o pagamento deste aluguel por falta de retorno da vossa emepresa "
" Sistema de transporte do de Van, horrivel, no Local havia pessoas esperando mais de 4horas devido a sistema de informatica nao funcionava, telefone nao respondia, local nao tinha ar condiconado e nem agua para clientes, calor de 38 graus, funcionarios sem preparo e fiquei surpreso com o sistema de ajuda em socorro, nao havia nenhum fone de emergencia, pior agencia de aluguel que ja conheci "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by JANDRI - 11 August 2024
" I tried to contact Auto Europe via email but no response received up to now. Not sure if your service is similiar to that of Surprice? I come from Africa and have rented cars worldwide but this was by far the worse service ever received. I only hope to receive my deposit on my credit card back as soon as possible. "
" A total nightmare!!!! Will only recommend this to my worse enemy to endure. Staff unhelpful. My elderly mother had to stand in the sun in 38C and was shouted at when she wanted to stand (not sit!) inside in aircon. Concequently she got sunstroke. Had to stand in blazing sun for 3 hours, even when I came at the correct time to collect my car. Totally unorganised with cars not prebooked. Wasted my short time on the island and could hardly experience anything. After waiting 3 hours to get inside the cabin, it takes 15-20 minutes for each person to be assisted (which is quick) and then your car is not ready. Had to wait another 30 minutes as it came from the car wash - thus a 10am booked car was only received by 2.30pm! Then even if payment was received, then alot of people was shown away when they used a cheque/debit card instead of a credit card. Many many people had problems and the staff only shouted on the people that it is not their problem. Whenever anyone tried to talk about the service, then they were blacklisted with the company and asked to escort a staff member to the police. No refunds were given. A crazy deposit of E900 was also taken on my card (and most other people) and still a week later not returned to my account. I wish I never ever booked with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 24 July 2024
" I would expect AutoEurope to not collaborate with partners with such low standards. such a bad experience can completely ruin your yearly holiday you've been working so hard to plan and pay. "
" 1. they couldn't find my voucher in their system. 2. their boss in the office did some operations in their app and finally released my car but I got NO email notification of any kind (like they're supposed to send, and like they did with my cousin I travelled with who also rented a car) 3. when I returned the car they didn't email me a release of contract like they are supposed to, and my 900EUR warranty is still blocked in my bank. I even emailed them about the situation, and they didn't even bother to respond in any way! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LIBOR - 14 July 2024
" Unfortunately, I could not find any other contact email on your website and no one is responding to my reservation email. So I expect someone to contact me and we will try to solve this problem. "
" When I arrived and presented the voucher, I was told that I arrived late (flight delay) and my reservation was cancelled. But they can offer me another car for 750 Euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by HELLMUTH - 09 July 2024
" Booking with AutoEurope is easy and straight forward. "
" Waiting time to pick up the car was 45 minutes (long line and only three employees serving customers) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by RICHARD - 07 July 2024
" As a regular customer, I have no issues at all with Auto Europe and attach no blame to you for the poor experience with Surprice. "
" First member of counter staff incredibly rude and when I repeatedly tried to explain I had printed all my relevant contact details on the back of my booking confirmation (as a regular renter I know they will ask for this), he insisted I wrote them manually on a form and then asked me to clarify my email address. When I told him this was exactly why I print the info clearly on the back of my booking confirmation so that he could easily read it and therefore he already had this information, he walked out of the office and left someone else to deal with me. To be fair he had seen what happened and agreed I was only trying to be helpful in the first instance and he dealt with me in a courteous manner. When I left the office I saw the first member of staff and, allowing for the possibility of the language barrier causing some confusion on his part, I apologized for any misunderstanding and tried to shake his hand. He initially refused and after I insisted, he did shake my hand and stormed off. I have never experienced such disgusting and rude behaviour from anyone dealing with a customer. Then when I received the vehicle, it was dirty both inside and out. Bearing in mind it was a 9 seat mini bus in which I would be driving my customers around for a few days, it created a terrible impression and was an embarrassment to me. Also there was a yellow warning light which I reported to the staff. I was reassured it was nothing and it would be fine. As it turned out, there was no problem mechanically with the vehicle, but of course this constant warning light did not fill me with confidence during the period of rental. I was not given or sent any documentation on departure (which I assumed would be emailed to me) nor was I given any kind of receipt when returning the vehicle so in effect have no proof of ever having had the vehicle at all! In summary, I will certainly not be using this company again and would never dream of recommending them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PISA, IT - Reviewed by HANNES - 01 July 2024
" Right now i have payed the initial €500 + deposit €600 and insurance €650 for a not properly cleaned car. "
" I could not find the shuttle bus so i had to call office for instructions. There are no signs at all at the pickup spot. When i finally got to the office i was told i was to late and was to be charged €100 for that. I was informed, despite my objection that I needed to by extra insurance but I now know that i already had the "full insurance protection" so I had to pay more in insurance then the whole car. I am also waiting for my deposit refund. Add some computer and carkey problems and the delivery took almost 2 hours. At return the que was long and the speed of the service was low, I finally had to grab the staff and just hand over the keys without any chance to confirm the payback of deposit. Otherwise I would miss my return flight. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by HASAN - 15 June 2024
" I made a wrong reservation. I made for 2.06.2024 instead of 02.07.2024. That's why, it is not logical to give a feedback. "
" I made a wrong reservation. I made for 2.06.2024 instead of 02.07.2024. That's why, it is not logical to give a feedback. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 03 June 2024
" After this experience I'm far less likely to use or recommend Autoeurope. "
" Scam company that exist to upsell insurance. Reviews of AutoEurope website are not representative of reviews on the internet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by MICHAEL - 01 June 2024
" Auto one is not very trustworthy. Car was not clean, tank nearly empty and 4 weeks after the return I am still waiting to unblock the reservation on my credit card "
" Car was dirty, tank was almost empty (90kms) and after 4 weeks the 1200 euro block has not been removed on my credit card. There were no damages, car rental company doesn't return my 2 emails requesting to unblock the amount on my credit card "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BERNARD - 31 May 2024
" No comment, I am angry "
" pour prendre la voiture, tout s'est bien passé malgré le fait qu'elle soit sale et qu'il n'y avait pas d'eau pour les essuies glaces ! Pour rendre la voiture, c'était catastrophique avec très peu de personnel disponible et beaucoup de gens. Nous avons dû attendre énormément pour qu'on s'occupe de nous. De plus, à ce jour, nous n'avons toujours pas reçu notre caution en retour ! c'est un scandale ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 27 May 2024
" To get real full coverage insurance in Siciily I ended up paying Auto Europe and then again paying Surprice for duplicate coverage. Surprice would not honor the coverage I purchased through Auto Europe and told me any damage to the car would be charged to me in full. Then I would be "on my own" to gather documentation, police reports and repair quotes to submit to Auto Europe. In the meantime all repair costs would be deducted from my Visa. Instead of a good deal on a rental car, I paid double what I could have paid if I had avoided Auto Europe and dealt directly with one of the major rental car companies. I won't be back. "
" I was disappointed too find that the full coverage insurance I purchased from Auto Europe was not honored by Surprice. To get the full "no worries" insurance coverage I had to buy a second policy from Surprice. Without the insurance from Surprice they would take a 900eu Visa deposit and bill any and all damage to my credit card. Then I would be left on my own to try to recover costs from the "full coverage" Auto Europe policy. Surprice said I would be on my own to provide any and all documentation of damage, police reports and repair estimates etc. That's crazy. After leaving Sicily how could I possibly collect that documentation? I will not again rent through Auto Europe or Surprice and will warn my friends and colleagues not to trust a booking agency but go directy to the actual rental agency, "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREA - 20 May 2024
" Until my deposit is returned, I will not recommend this car rental company to my friends. "
" In addition to paying for the car rental, the company will withdraw a €300 deposit from my card. I agreed to provide the deposit. To date, this deposit has not been returned to me. I wrote an email to the company, but I did not receive a reply. At the same time, I had a problem finding a car rental company, as there is no exact address anywhere on their website. The order did not state that the company provides shuttle transportation. The shuttle bus was not marked with the logo of the car rental company. I had to go from minibus to minibus and ask who drives for this car rental company. And finally, I didn't even know how to call the car rental office, because there was only one employee there, and she couldn't even pick up the phone and give out cars. However, I want to appreciate that I had a brand new car and that I had a quick transfer to the airport at my request. I believe that the company will return my deposit quickly. If not, I will have to file a lawsuit, which is not a problem for me, as I am a lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PIOTR - 12 May 2024
" Very good. "
" Very good although not dumbphone friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by RUTA - 09 May 2024
" I didn't get the car. "
" I already tried to contact customer support, but didn't get any feedback, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANTON - 29 April 2024
" Auto Europe has generally been a great experience on multiple occasions, but this particular vendor has offered a below-par experience. "
" After waiting for more than an hour, I was given a car with over a dozen dents and scratches (some of which unaccounted for), a terrifying rattling noise coming off the engine and a huge SERVICE warning on the display. The car was promptly replaced, for which I give extra points, but I did not receive an updated rental agreement with the details of the new car. The replacement vehicle had no obvious defects. All this happened between 9pm - 10:30pm at a dark parking lot. On the next morning, I noticed the inside bit of the driver's door lock was missing, but I didn't think it was a big deal as the remote was in perfect order and I didn't need the key to access the car. Upon return of the vehicle (without a scratch whatsoever), the Surprice agent marked the missing bit and I expect to be charged for it. During our stay, we were renting an entire house with a private parking -- and I noticed the missing part on the very next morning, so there's no way it could have happened during my rental. I hate being scammed and will most likely appeal any potential charges I might get -- my security deposit hasn't yet been unblocked off my credit card. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MEROPI - 23 April 2024
" 3 "
" they take a deposit 1200 e ,when i return the car they told me all it is all right and we send you an email that everything is ok ,never send the email that everything is ok and never unblock the deposit of 1200 e "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by LÁSZLO - 23 April 2024
" It seems one has to pay much more than the quote from Auto Europe. "
" Understaffed. Very difficult to find them at Catania airport. Charged extra 180eur for "insurance". "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by IONUT - 08 April 2024
" No additional comments "
" Pick-up was a bad experience: after insisting for long to get the full insurance of.the car from them even if I had the insurance with Auto Europe we went to the car. We fit the luggage in and then they realized they gave us another car. We offload the luggage and went to another car. We left with the car but one of the seatbelt was broken. They asked (I hope as a joke): "Do we really need seatbelt for the kid?". Then we got another car. I took pictures of the car with all the paint damages. When returning the car, Surprice!, they said they don't have registered a scratch and it isn't so clear in my picture (even if everyone was able to see the mark). Risking loosing the plane I decided to finish by signing the drop off having the CWD with Auto Europe. After that another SurpPrice! The shuttle was not arriving and 30 min already passed. We would have lost the plane if we didn't bumped into a nice Centaurus shuttle driver that brought us to the plane. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ILIAS - 08 April 2024
" I end up walking around 1 km to the car hire in a heavy rain . They had their phone disconnected so you could not get through to them . They did not have an estate that I paid for . "
" I had booked an estate but they did not have one . I got an MG HATCHBACK / SUV "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BALÁZS - 03 April 2024
" In genereral I get wat I wanted "
" I have booked for a 4x4 drive car and get only a front wheel drive one - OK it was in the same cathegory and fortunately we did not need that capability. The car was not clean, neither from outside which is acceptable as it was raining before, but nor in the inside. (Was some left garbage in the trunk) The rear windshield wiper was broken and missing. There was not enough liquid in the conatiner for window cleaning. There was a constant yellow error signal on the dashboard, which is strange in a car which only run 20.000 km. Drop off was fast and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ILIA - 03 April 2024
" AutoEurope should choose their partners more careful. "
" Had to wait more than an hour to get the car. The office is understaffed and the processes are very inefficient and chaotic. The staff is aggressively selling additional overprices services like their own insurance, road assistance, etc. They are literally threatening that there will be troubles if I will not purchase those. The car was dirty both from outside and inside, less than half fuel tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VENICE, IT - Reviewed by GIOVANNI - 26 February 2024
" After the bad experience with my previous booking, I was a bit weary in using Autoeurope again. This time you suggested a very good rental company. Hopefully it will never happen again that Autoeurope allows their customers to be treated like door mats by the car rental companies. "
" Life savers! After having lost all my money with Sicily by Car, Surprise provide with a very good alternative, at a fraction of the cost, helping in limiting the damage suffered by their competitors. I have no hesitation in recommending Surprice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SILVIA - 30 January 2024
" Great service! "
" The staff were friendly and super helpful. Explained everything clearly and gave sound advice. Pick up and drop off went very smoothly. Very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHARON - 20 December 2023
" All in all, everything is fine, full value for money. Good chance I'll come back to you "
" Arriving at the office to receive the vehicle is not understood .At the reception of the car, the staff is kind and nice .Returning the car I encountered an unpleasant attitude. Because of some papers left in the car, they asked me to pay for cleaning.Only after I argued, did they agree to give up. It is important that you emphasize this point when delivering the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10