Auto Europe
- North America
- Central America
RENTSMART24 ITALY CUSTOMER REVIEWS
- 7.7
- 7.6
- 8.1
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTSMRT24 ITALY Car Rental Reviews
Average Rating for RENTSMRT24 :
PISA, IT - Reviewed by JANET - 25 July 2025
" Auto Europe Took my m.oney and lied. Avoid at all costs I booked a car with Auto Europe on July 17th for pickup early afternoon on July 20th. I ARRIVED an hour and 15 minutes late, due to unforseen circumstances, only to be told my booking had been cancelled, despite checking in online that morning and the car still being available, I was forced to pay again at the counter with RentSmart24. Auto Europe Took my money immediately when I booked- yet now tells me it will take 6 to 8 weeks to "review" my complaint! In the meantime I've paid twice for the same vehicle. To make matters worse, their staff can't even keep the story straight. One admitted they cancelled the booking, another claimed they didn't, THE FACT IS IVE BEEN SCAMMED AND LIED TOO This is not a reputable company. Its a dishonest operation hiding behind policy and giving conflicting information to cover themselves. I will be avoiding Auto Europe at all cost. I've been Scammed by you This is not a reputable company. It's a dishonest operation hiding behind policy and giving conflicting information to cover themselves. I strongly advise avoiding Auto Europe altogether. "
" This was fine "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANAR - 19 July 2025
" s "
" We booked a car from your company and sent the corresponding voucher in advance. However, when the customer arrived, the vehicle was not at the designated location. Moreover, the phone number you provided was unreachable, and the customer was unable to get in touch with you. The customer also visited the office address you had given, but unfortunately, it was closed. We kindly ask you to clarify the situation as soon as possible. Please note that if the customer is unable to use your service, he will be forced to cancel the booking and request a full refund. We look forward to your prompt response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by YOUCEF - 18 July 2025
" Hello, Although I had subscribed to an insurance policy, the agency charged me €240 for a scratch that I probably got while parking. I kindly ask you to intervene to ensure I am reimbursed for this amount. "
" Hello, Although I had subscribed to an insurance policy, the agency charged me €240 for a scratch that I probably got while parking. I kindly ask you to intervene to ensure I am reimbursed for this amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by DERRICK - 18 July 2025
" Booking does not match the car rental company availability "
" Filthy car Arrogant staff Booked for a car similar to Peugeot 208 and was given a small panda Charged a late check out fee when my booking was correct "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PANAGIOTIS - 12 July 2025
" Easy to find and book cars. "
" Easy and fast pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NINA - 01 July 2025
" I am still expecting a refund of the payment I have done. "
" The vehicle I have rented stopped working properly after the 1st hour of its use. Then I had to call road assistance to pick it up and I found myself without a car in the middle of my short journey in Italy. Till now I have no positive respond on my refund request. I think the money I paid should be refunded because you did not provide the service I have paid for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by DITMIR - 28 June 2025
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by KALMER - 27 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by YAN - 17 March 2025
" More to come soon "
" When I received the keys, they tried several times to convince me to purchase their insurance. When they realized that I had Auto Europe insurance, they insisted on explaining to me that if there were any charges, I would have to contact you (as if they had planned charges in advance). Now regarding the front left window seal, it is true that it has been damaged since the day I received the car, noises are only heard at high speeds. It is very interesting to know how they managed to notice that it was damaged when the car was stationary and it is not possible to examine a damaged seal. Everything sounds and seems very strange to me as if everything was planned in advance. It is a shame that you represent such a company and create an opportunity for it to harm your loyal customers. I hope this will pass your thorough examination and that the risks will be taken seriously. With great respect. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DAVID - 05 February 2025
" It's was fast "
" The car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 23 January 2025
" all fine from Autoeurope "
" They tried to give a much smaller car and I still had to accept a car not identical to the classification I booked for "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROMEO - 16 January 2025
" I will come back. "
" The staff was polite and supportive, and the shuttle service was prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RAZVAN DANIEL - 15 January 2025
" Everything was fine, except that I received a Fiat Panda instead of a Peugeot 208 that appeared in the initial description. In the end, the Panda did its job well, especially on the narrow streets of the towns on the island Sicily :) "
" Everything was fine, except that I received a Fiat Panda instead of a Peugeot 208 that appeared in the initial description. In the end, the Panda did its job well, especially on the narrow streets of the towns on the island. :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREI - 12 January 2025
" Everythink was ok. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARISTEIDIS - 06 January 2025
" The car was not the one I have booked. Even a car in similar category was provided the boot was smaller by 80 liters that was the reason i initially booked the specific model. The was not in good condition with damages on the outside "
" The car was not the one I have booked and it was not in good condition. Many damages on the outside. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by STIAN - 06 January 2025
" Always had good experiences with Auto Europe, but maybe stress when people book RentSmart24 through your platform that they do not have anything but summer tires. "
" - No one there to hand over car, even if I chose this company only because they promote themselves on being there before 7am. - Only summer tires available, in Northern Italy, in late December. Not good enough. The car was unusable. -Very unfriendly response to my comments from their user service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by ANTHONY - 30 November 2024
" Thanks for being so gentle and hassle free "
" They give us Kia Spotage it was great and they where very helpful. Next time I will hire from them for sure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ODED - 21 November 2024
" Good experience. I will use Auto Europe and Rentsmart24 next time "
" efficient, helpful and value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by NIKOLAY - 17 November 2024
" Will definitely use their service again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARKO - 05 November 2024
" Other than the car they offered me and the credit card debacle ot was ok. Also I never saw anyone check the car so thoroughly when we bought it back. "
" We had to pay additional almost 150 eur for second driver because I had 2 debit credit cards and the other we had was from my wife. Also I got Fiat Panda instead of Renault Captur or similar. They said it's for 4 persons so it's similar. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DMITRI - 23 October 2024
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARCEL - 18 October 2024
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by GEORGE - 14 October 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 02 October 2024
" I have another car booked for a month's time with auto Europe in Croatia. I hope the Italian experience was a one of and rentsmart24 was the issue but if I arrive and I have the same scenario. Where they refuse to accept auto Europe insurance the. Why should I pay for something that is invalid . I lt ruined the start to our trip and gave us not only cause for concern regarding insurance but also we felt we had paid Auto Europe for something invalid and therefore wasted our money.. "
" In arrival there was no staff member, only staff at parking and go, who were unwilling to assist. When the one staff member from rentsmart24 did arrive, she took considerable time to process the bookings. It was over an hour from time of arrival to handover of keys.. the most frustrating thing was we paid Auto Europe for the insurance package and the first thing we were informed was that rentsmart24 do not accept auto Europe insurance and we would need to purchase their insurance or travel without.. the second frustrating thing was damage to the car not noted on the paperwork, meaning a further delay to return and queue again to show photos of the damage to car before we left the rental area .. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by INDREK - 30 September 2024
" Overall good experience "
" Good value for money, efficient staff at MXP "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAVLOS - 26 September 2024
" The leading company in the world of car rental! "
" Good company with flexible opening hours, I picked up the car at no extra charge relatively late since our arrival was 10:30 in the evening! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI-ADRIAN - 18 September 2024
" Good experience with professional people. "
" Fast, simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARCO - 25 August 2024
" no fuss, quick check-in ad quick check out. ideal to save a bit of money with respect to rent in the airport, and the shuttle drive to the airport is very short. At this round I did not pick up the car on arrival from a flight, rather from the train stain in Mestre, and the location is very easily reachable with bus 15 (buy the ticket in the station for €1.5); just tell the bus driver to drop you off at the stop in front of Wolksvagen in Tessera. If you need to go to the train station after to check out the car, the bus stop in the Mestre direction is also there, just outside the location. In summary, a very convenient car rental! "
" no fuss, quick check-in ad quick check out. ideal to save a bit of money with respect to rent in the airport, and the shuttle drive to the airport is very short. At this round I did not pick up the car on arrival from a flight, rather from the train stain in Mestre, and the location is very easily reachable with bus 15 (buy the ticket in the station for €1.5); just tell the bus driver to drop you off at the stop in front of Wolksvagen in Tessera. If you need to go to the train station after to check out the car, the bus stop in the Mestre direction is also there, just outside the location. In summary, a very convenient car rental! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL - 20 August 2024
" Perfect. "
" Smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by PANAGIOTIS - 09 August 2024
" I have been very happy with Autoeurope! "
" I have just received a set of messages form RentSmart24, where they have decided to charge me for admin costs for 6 traffic violations: while this could have been done with one document (the charge would have been 45€) they have decided to prepare 6 almost carbon copies of my details and issued 6 invoices with a total charge of 6*45€=270€. In my view this is just an effort to recover part of the low price charged for the rental! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by HASAN - 15 July 2024
" It was clear and good experience without problem. "
" When I returned the car, I showed a damage mentioned and the person who received it stated that it was no big deal and that there would be no charge. He also confirmed this in the email sent at 12.52pm on Tuesday 9 July. However, on July 10, they charged €933.4 from my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by KRISZTINA - 08 July 2024
" I will recommend it. "
" They were very kindly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ALEXANDRU - 14 June 2024
" Very good "
" Everything was very proffessional and fine except for collection place of the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FIONA - 30 May 2024
" Check in was quick, car was great value for money, return was fast and staff were lovely, all in all a good experience "
" Fast efficient service, staff were helpful and pleasant, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10