Auto Europe
- North America
- Central America
NOLEGGIARE ITALY CUSTOMER REVIEWS
- 6.7
- 7
- 7.5
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
NOLEGGIARE ITALY Car Rental Reviews
Average Rating for Noleggiare :
BARI, IT - Reviewed by ADRIAN GHEORGHE - 10 September 2025
" No recomanded Nollegiare "
" The car was very dirty, inside and outside, problems with tires, the staff very low and very unhelpul "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by SHLOMO - 05 September 2025
" Friendly staff. New car, bur not enough power for driving in mountain area "
" Helpful staff, don't mess around trying to sell expensive insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ROWAN - 04 September 2025
" I was charged for damage which did not occur during my rental. "
" I was charged for damage which did not occur during my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALEXANDER - 08 August 2025
" Felt safe to have external insurance. "
" Friendly staff. Good car despite getting an alternative class. Slightly concerning having to sign off on a blank signature tablet before seeing the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ABU - 21 July 2025
" Already explained. "
" At the very start of the journey, the first car experienced a flat tire, causing an unexpected delay. Upon switching to the replacement vehicle, numerous issues quickly became apparent--ranging from mechanical problems to general wear and tear. It also became evident that none of the vehicles in use had up-to-date maintenance records. Throughout the journey, recurring alerts and warning signs consistently indicated that the vehicles were overdue for servicing, suggesting a serious lack of regular maintenance across the entire fleet. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by BRIANNA - 11 July 2025
" Loved the experience and knowing we had protection if something were to go wrong with the rental return "
" Super easy to pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CATALIN - 15 June 2025
" Everything was ok "
" The car has not rubber carpets and we cannot keep the car clean. Otherwise, the car was Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MEI - 06 June 2025
" Hassle free and very fast process time "
" Easy and fast process time ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERGYS - 05 June 2025
" Everything fine and smooth "
" The stuff on receiving the auto back were looking like to find without any reason you guilty. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by POTHITOS - 19 May 2025
" Very bad experience. "
" When I got the car everything was OK. but it was not the same when I dropped it off. The man who checked the car, said that there is a scratch in the frond left fender.It was only a dirty.He sent a fake photo in the main office of the company and also he wrote that I did not want to make the check in the car.The true is that I didn't accept the damage. Finally the charged me 180 euros. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ATHANASIOS - 30 April 2025
" Everything went well and will definitely try it again! "
" Easy booking, excellent communication with staff members. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by DERANDI - 25 April 2025
" I have payed the insuranc twice, and if the information would had been more accurate at the Autoeurope website, I would have saved 155 Euros which I paid at the Noleggiare counter to get the full protection insurance that would need only 100 Euros of guarantee. "
" The experience at the Noleggiare office was very good. I had lost my credit card the day before departure, but they offered an alternative solution. It required an additional payment for full protection insurance, which removed the need for the €800 deposit via credit card. However, this significantly increased the value of money that I had to pay once at the Autoeurupe booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DU?AN - 15 February 2025
" Just please respond to our complaint "
" Terrible, we already filed a complaint to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROBERT - 09 February 2025
" I got a strong car for driving (in higher Levels in the country). Car was simple to drive. So I am Overall satisfied. "
" I had an Orange light and First I didn't know what it was. This gave me a bit panic. Problem was: the car needed ad-Blue. There wasn't enough ad-Blue in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARK - 05 January 2025
" Always use auto Europe-great service! "
" Excellent service start to finish-friendly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALESSANDRO - 26 December 2024
" Overall was okish, The car was nkt very clean, some signs on the pdf report were not visible on the car. The staff, kind and competent, just too pushy. Good value for money overall. "
" At the pick up day, the staff insisted too much to make my buying extra insurances (which I already had bought at the moment of renting the car). At the drop off day, the staff got too picky on a little sign on a wheel, while the guy checked all the rest of the car quite fast. To me it was a bit strange beheviour in combination with the fact that I didn't buy the extra insurance. I might be wrong, but still. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALVIN - 20 December 2024
" As above. "
" I felt that I was scammed. I booked a Landrover Discovery or a full sized SUV. However, on the day of collection, I was given a Ford Kuga which is clearly not a full sized SUV but a compact crossover. It could not fit in half of my baggages and the 4 passengers that I have. I tried to reason with the staff at NOLEGGIARE and was firmly told that it is according to their car classifcation. I had no choice but to top up 60 EUR per day to upgrade to a bigger car. And even so, the bigger car given was a Skoda Kodiaq (which is just a mid-sized SUV, not even full-sized). This whole booking experience with Auto Europe is so misrepresented. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DANIEL - 17 November 2024
" Autoeurope was no responsible when we reached them with our incident with Noleggiare "
" The people at the counter told us that in order to deliver the car we had to pay an additional insurance, even when our initial reservation had insurance already paid. Also an alert popped up in while we were driving 1 hour after pick up informing that the car had low coolant level, we called road assistance and no one spoke English or Spanish, and finally when we reached someone, they told us to go buy and refill the coolant by ourselves, "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by KELLY - 14 November 2024
" Again, just awful "
" Awful. They rented me a car that broke within a day of rental and then refused to bring a replacement. I had to drive 3 hours it of my way to replace. Then they charged me $500 for damages to replacement car that I had nothing to do with. And drop off was a nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ISTVÁN - 05 November 2024
" It was ok. "
" It took so much time to get the car due to the long waiting time before the desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by OLIVIER - 03 November 2024
" When taking out the reservation on the Auto Europe website, we took out an insurance which provided full coverage on our car rental. When getting to Noleggiare to pick up our car they indicated the insurance had no validity for them and we needed to take out insurance with them. We called Auto Europe customer service center to told them we needed a refund and were told, very rudely by the representative, that our reservation was not refundable not changeable and were hanged up on ! Needless to say this is a misleading sale on an insurance option that had no validity and should have never been offered but rather the one from Noleggiare which we had to pay on top of this one. As a broker/intermediary offering such services it is your duty of information to me and worse your responsibility to reimburse me for misleading sale which was declined by your customer service. We will be obviously filling a complaint to stop such type of ludicrous behaviours and report this matter. "
" the lady at the counter was quite unfriendly and indicated there were no Fiat 500 available whereas when we went to pick up the car in the upstairs garage there was one and we were able to switch it. We were supposed to receive a copy of our contract by email updated but we never received it. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by MARK - 21 October 2024
" Meh "
" The size and class of car we reserved and paid for was unavailable and a smaller vehicle was passed off as being "or similar." It was not and made for a cramped ride for four people with luggage. A Land Rover Discovery is not the equivalent of the Mercedes SUV we were stuck with. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREAS - 20 October 2024
" Great, would auto Europe also support regarding the damage management? "
" Nolegiare wants to charge me for a damage I did not do. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CEILIS - 16 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JIHAD - 07 October 2024
" As stated above. "
" Our experience wasn't good at all. Noleggiare didn't have the full size autoeurope displayed to us. Any equipment they had was smaller and doesn't fit with our luggage. When we decided to upgrade Noleggiare didn't acknowledge any payment we made to Autoeurope and we had to do a new contract with them. We called autoeurope and explained the situation and they didn't help much. We request full refund of what we paid autoeurope. As they didn't do any service to us. This review can be changed if autoeurope cooperates with our refund request. The rating we gave the vehicle is for the latger car we fully paid to Noleggiare. Looking forward your full refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 03 October 2024
" Хороший сервис, чистые новые машины, приятные сотрудники. "
" Третий раз за год бронируем в Ламеции, очень довольны. Хороший сервис, чистые новые машины, приятные сотрудники. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EFSTATHIOS - 30 September 2024
" A+ "
" A+ "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ARIE DAVID - 29 September 2024
" Thanks "
" All was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CARLOS - 26 September 2024
" Not satisfied not happy at all, I hope to get a refund from your side "
" We dos not get the car at the rent a car and had to go an pay €600 at another company instead of the €150 we already paid at Auto Europe. I had sent two emails and nobody has responded yet "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARIO - 25 September 2024
" Unclear conditions made me believe I had taken full insurance for the price "
" Expensive insurance ended up doubling the cost of the rental. Vehicle was not what we had requested "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAREL - 18 September 2024
" I'd expect Auto Europe to credit me for the difference between the lower-lever (Rav-4) car I got, and the one - particularly mentioned in the contract. "
" Apparently, NOLEGGIARE did not respect Auto Europe's care type, and precticall DOWNgraded it to a lower-level car, althogh the definately had the one mentioned in the contract. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PAULO SM - 16 September 2024
" Everything went fine and as planned. Good price, recommended "
" Everything went fine and as planned. Fast and easy check in and checkout, friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JESPER - 11 September 2024
" Unfotunately I have to back to you to make a claim for compensation for my recent car hire. Here are my three reason due to a poor service from Nollegiore: - it is very clear that Noleggiore trick your customers offering low prices on the car hire but then have unheard of expensive prices on the insurances on site. For this rental the cost of the full insurance was priced 480 €!!!! - At the desk they told me we were upgraded to a Range Rover. But in the garage the brought us a Range Rover Evoque that is a very small SUV compared with the example of Land Rover Discovery. The trunk size is 570 litres compared with 1130 litres of an Discovery. Due to this we had to rent an extra small car to fit 5 persons with luggage. - Although we pre- checked in online with Nollegiare it took us 3 hours to get the car!!!! First 90 minutes in line at the desk and then another 90 minutes in the garage waiting for the car to be washed. We left the airport just after 1 pm. I understand the this is not the service that Holiday Auto want to provide for your clients but you should forward this claim for your partner Nollegiare. If there is not a compensation I will block the card payment. "
" Unfotunately I have to back to you to make a claim for compensation for my recent car hire. Here are my three reason due to a poor service from Nollegiore: - it is very clear that Noleggiore trick your customers offering low prices on the car hire but then have unheard of expensive prices on the insurances on site. For this rental the cost of the full insurance was priced 480 €!!!! - At the desk they told me we were upgraded to a Range Rover. But in the garage the brought us a Range Rover Evoque that is a very small SUV compared with the example of Land Rover Discovery. The trunk size is 570 litres compared with 1130 litres of an Discovery. Due to this we had to rent an extra small car to fit 5 persons with luggage. - Although we pre- checked in online with Nollegiare it took us 3 hours to get the car!!!! First 90 minutes in line at the desk and then another 90 minutes in the garage waiting for the car to be washed. We left the airport just after 1 pm. I understand the this is not the service that Holiday Auto want to provide for your clients but you should forward this claim for your partner Nollegiare. If there is not a compensation I will block the card payment. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANGELO - 12 August 2024
" Simple easy quick and painless... "
" Excellent experience at the desk and when picking up the car. Outstanding staff. Simple process, paperwork was quick and picking up the car was real simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ERIK - 12 August 2024
" Car worked great - good condition and super economical. I am not sure if they're running some kind of scam as we rented 2 cars and for each they claimed to find some new scratches that they wanted us to pay for. Luckily, we had made a video when picking up the vehicles and could demonstrate the condition at that point. Another couple we overheard were forced to pay, presumably they did not have a video. This being Italy, all cars have many scratches!!! "
" The pick-up is extremely slow. Although they have all relevant information beforehand you're asked to complete a form and each delivery takes 10-15 minutes. The staff has very limited English and the driver taking you to and from the office and to the car lot has zero English. On the lot space is ridiculously tight. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARI, IT - Reviewed by AUGUST - 01 August 2024
" Good selection, fair price. The procedure at the counter was very slow. Too many administrative steps considering they had all necessary information except for driver's license and credit card. The parking lot is too small and chaotic. "
" Good selection, fair price. The procedure at the counter was very slow. Too many administrative steps considering they had all necessary information except for driver's license and credit card. The parking lot is too small and chaotic. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MISHARI - 29 July 2024
" Not clear conditions at the first time, you have to clarify it with your end user customers. "
" They charged me twice for the rental, saying it's the refunded amount and insurance!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by MIRCEA GABRIEL - 25 July 2024
" I've lost the money because they closed the office. "
" I had a delaied flight and they closed the office. They didn't expect me. I've tried to call them but they didn't answer the phone. I sent them e-mail but for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JAROSLAV - 15 July 2024
" As mentioned above. No more comments. The experienced was very positive "
" No problem, everything as expected-very satisfied. Just might be nice to get some protocol when the car was returned. Also there are still blocked money on the credit card after 5 days since the car was returned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IVO - 15 July 2024
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DANIELE - 13 July 2024
" Autoeurope is a good consolidator, allowing you to compare and choose the option that fits your needs best smoothly and efficiently. "
" They have good cars. A lot of roomy SUVs. They lack infrastructure and personnel. The exterior of the car I received was very dirty, and they told me that regrettably they had a storm that morning. I took the car to wash the next day at my own cost. The lack of personnel means long queues to retrieve your car and long waiting for the regular check when you drop it off. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HELMUT - 11 July 2024
" The shuttle from Airport is not sufficient. We had to wait for 40min to be picked up "
" The shuttle from Airport is not sufficient. We had to wait for 40min to be picked up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RUBEN - 03 July 2024
" All very well organized. Good, clean car, quick pick up, no issues "
" All very well organized. Good, clean car, quick pick up, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREI - 28 June 2024
" I'm pleased with autoeurope (as I've also been in the past) "
" Everything went fine. I just didn't use the car too much because i returned it less than 24 hours after pickup because I had a medical emergency that made me return to my home country asap. The only thing that doesn't work out nicely with noleggiare is their security deposit unlock. I'm writing this 6 days after they have allegedly unlockeed it, but it still appears as a pending charge on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by RICARDO - 24 June 2024
" The only good experience was the contract I did with AutoEurope and the costumer service after rental. 5 STARS "
" They are professional scammers! They made me pick up a vehicle at 11pm at a parking lot in total DARKNESS, being impossible to check any type of damages in the car. When I delivered the car they found a scratch of less than 0,5 cms (almost invisible to the eye) and made pay 380,00€ for it. They already knew it because they went straight to it as soon as they checked the car, and their comment was: We told you to make an insurance with us...they are professional SCAMMERS! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 24 June 2024
" Corretezza e puntoalita! "
" Ottimo servizio "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 29 May 2024
" Already noted as above. All went except for tyre cost. "
" We damaged a tyre which needed to be replaced and at a cost of €250 it seemed excessive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALAN - 25 May 2024
" Strongly recommend "
" Excellent service at check in and checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONI - 17 May 2024
" I need to submit an insurance claim but your website does not say where. Please assist. "
" I need to submit an insurance claim but your website does not say where. Please assist. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by JOHN - 14 May 2024
" Your company is easy to use, but I wish there was a better way to handle these insurance headaches. It seems like some rental companies aim to make money from imagined damages rather than actual car rental. "
" I think you should be aware of a problem with this company. As soon as the counter staff saw I booked via AutoEurope, his attitude changed. He became quite surly and went to great lengths to let me know what damages I'd be liable for, no doubt noting I took insurance via Autoeurope. I also became worried when I noticed on the paperwork I was assigned a car with 28 different identified issues. At the collection point I was told to wait for 5 minutes, but it turned into 40 minutes. When I complained the lady staff member was quite rude, trying to say that a 16:00 collection time for the car doesn't mean the car needs to be ready at 16:00 and she became quite confrontational. When the car arrived, my worst fears were confirmed. The car looked like it has been through a war. It had tends all over the bonnet and top. It looked like it had been in a hail storm. It had scratches and dents everywhere. The car was poorly washed as well and the inside smell was that of a wet dog. I took photos of all around the car as I could anticipate what was going to happen when I returned the car. Sure enough a couple of days after I was told I had damaged the car and I need to pay 180 euros. I have photos showing the damage was already there when I collected the car, but I will see how this process goes and keep you informed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by MARCELO - 08 May 2024
" The car categories do not match exactly among the ones presented by Auto Europe and the ones considered by the rental company partners. Other point: Noleggiare office is not right in the Airport building at Brindisi Airport (as informed by Auto Europe) but in another separate office out of the airport at ard 300 mts walk "
" I was downgraded with the car I received. I rented a VW Golf or similar which is Category Middleclass I received a Lancia Ypsilon which belongs to Category Smallcars / Kompakt At time of receiving the car I brought the point but Noleggiare insisted that the car I received was similar to the VW Golf "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GUILLAUME - 29 April 2024
" Good "
" It took a lot of time to take the car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PABLO - 26 April 2024
" I contract full protection with you and it was impossible to find how to make the report in the website and to get the refund (the vaucher number was not recognized). It was only 80 euros, The best solution is no longer use Auto Europe and Noleggiare neither "
" I rent the car only a few hours and they charged me the cost of the antenna that was missing. I never left the car, the only possibility is that the antenna mas missed at the moment of the car collect "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CHIUSI, IT - Reviewed by ROBERT - 06 April 2024
" All good, but very expensive. "
" The vehicle was in good condition, and performed well. Pick-up and drop off was good. It was expensive, compared to costs in other countries. Very convenient location across the street from the rail station. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by NIKOLAY - 04 March 2024
" Good price,new cars "
" Quick and accurate service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by AUDRIUS - 06 February 2024
" Car rent order was not fulfilled, claim was not resolved, very bad experience with recent rent. "
" Order was not fulfilled "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAULIUS - 24 January 2024
" I booked vehicle of "Full size SUV" class. I got compact SUV (Mercedes GLB). Size matters as we were 4 people with luggage. Their response was "AutoEurope is a website, they don't know what cars we have here". "
" I booked vehicle of "Full size SUV" class. I got compact SUV (Mercedes GLB). Size matters as we were 4 people with luggage. Their response was "AutoEurope is a website, they don't know what cars we have here". "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 22 January 2024
" Everything went perfect "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARK - 07 January 2024
" Can't fault them-have used auto Europe for years "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELIAV - 28 December 2023
" Very bad, I will never use it again. "
" Far from the airport, low condition of the car, no snow chains, not open the office on time, charging unlegal fees. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NIKOLAY - 04 December 2023
" Everything went smooth and fine "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JORGE - 03 November 2023
" Auto Europe shouldn't advertise with unscrupulous companies since they affect Auto Europe's reputation "
" DO NOT RENT WITH THIS COMPANY!!!! Spare yourself time and frustration during your vacation. These are sharks trying to squeeze any euro our of customers with a complete disregard to them. I bought insurance through Auto Europe. When I when to pick up my car, the staff is trained by management to scare every single customer saying the insurance from Auto Europe is not really an insurance and it is garbage and that the customer should buy the insurance from Noleggiare. It is in principle true that the insurance from Auto Europe is NOT the same from the one sold by the car rental company but they scare customers (I saw this while pick up the car and the every single customer had a clear face of frustration) and almost bully customers into paying more than they should. I learned a lesson: get a rental from a reputable international company that cares about its reputation. Pay a bit more upfront but this company will make you pay later and/or make you pay in frustration. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by PEDRO - 28 October 2023
" The process of renting the car through Auto Europe was as usual quick and easy. I bought Auto Europe full damage protection and have submitted a claim for excess refund. I chose Noleggiare because the rental price was lower than other rentals. I regret now that I did not pay particular attention to the fact that Noleggiare had lower ratings than other rentals. "
" When I checked in the car, the rental company claimed there was a new scratch. Actually, when I rented the car it had 16 scratches as indicated in the check out report. The Noleggiare staff did not bother to show me each scratch, instead he told me to check the car against the report. Since I trusted all scratches were included in the check out report, I made just a normal inspection of the car and may have overlooked an existing but unreported minor scratch. I believe now that the 'claimed new scratch' was already on the car when I rented it and the company acted in bad faith charging me 330 EUR for an already existing scratch. As my flight was one hour later there was no time to report the issue to the police. In addition, the interior of the windshield was very dirty and the car's deposit of windshield cleaner was empty. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LAMEZIA TERME, IT - Reviewed by LEONARDO - 08 October 2023
" Excellent car to drive, thanks, Leo "
" The car was excellent but was very dirty inside. The inside windows needed cleaning. Hard to find the drop off location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by RAYMOND - 29 September 2023
" See above. Terrible company. "
" Awful. Would not honor my reservation and give ma a car. Said I needed an international drivers permit which no one requires anymore. Left me stuck without a car and no refund. Never would recommend your company. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MIKHEIL - 13 September 2023
" I can't believe the way you treat your customers. You are not willing to refund (at least partially) or deposit (at least partially) paid money for the car that was not given to a customer showed up in the rental office in time, due to some unclear considerations by the office officer. "
" Unbelievably unwilling to look into the particular case matter. Ignoring particular circumstances. Absolute indifference to customer's situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by PETER - 11 September 2023
" Very positive experience. "
" Very satisfied except for the fact that I booked a crossover and ended up with a low slung station wagon. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by GEORGI - 08 September 2023
" Very good. Almost everything was running smoothly. "
" Generally satisfying experience. Having in mind the distance to Bari airport departutes, it is good to have a chance to use the shuttle after the vehicle drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by GERALDINE - 27 August 2023
" I was provided wrong information about taking the car to Greece by ferry. I was told it was allowed and I booked the car on the ferry. But few days before travel I discovered that its not autorised to take the car by ferry and it was not refunded the fee I paid to the ferry company. I will request reimbursement for this from AutoEurope as it was them who provided wrong info. "
" Hello. The car was not very clean when we picked it and the tyre pressure was too low. Seems this wasnt checked before we picked up the car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by GVIDO - 23 August 2023
" Car was bad. That all "
" Car was very bad condition Did not mach the ordered "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NORMUNDS - 06 August 2023
" Excellent and in the future will use their cars. "
" Noleggiare made the process easy and explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VLADAS - 04 August 2023
" Why to cooperate with a company which is rated 2+ in Google reviews? "
" They were not flexible at checkin. It was mandatory to have a credit card. But not everyone has it. Even if I have it, I may not have a big amount of money on it. They did not agree to accept cash deposit, thus I was forced to pay additional 600 Eur for "Platinum insurance". The car we received was fine, but computer broke after one week and we should change car to the new one. We wasted 4 hours while waiting for evacuator, calling taxi, going to the rent point and picking up a new car. The new car was dirty from outside and slightly worse than the previous one. I assume, that company should go extra mile and AT LEAST provide a better car if I had problems because of a broked car they provided. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by SIDDHANT - 18 July 2023
" So basically we landed at Florence Airport and we had a reserved car rental from Noleggiare. Our flight was delayed by mire than an hour However we had a prepaid reservation with Noleggiare via Auto Europe We had booked a Landrover discovery for 4 days and we were 4 people in total and we had a lot of bags. When we reached the counter- we were told that since we did not show up on time, our car has been given to someone else. This was a big turn off- I mean what is the point of having a prepaid reservation. Further to this, we were not offered a similar vehicle. After speaking to Auto europe representative- they told us either accept the car that you are getting or take a hit on the cancellation. We were given a choice of MG Zs EV THE CAR WAS TOO SMALL FOR OUR GROUP. We could not fit our bags in it- even though for the fact that i keep booking car rentals through auto europe. They did not offer us a solution nor did Noleggiare. We stood in the sun for almost 2 hours- eventually deciding to go with the car Noleggiare had offered because we did not have any other option and we had a 4 day trip ahead of us. This was highly disappointing and I believe Noleggiare did this knowing they will get away with this as tourists do not stand a chance against locals considering it is very difficult to understand the language. I will not recommend auto europe from now on. This is probably my 5-6th time i am booking a vehicle and it didnt sit very well with us this time. "
" So basically we landed at Florence Airport and we had a reserved car rental from Noleggiare. Our flight was delayed by mire than an hour However we had a prepaid reservation with Noleggiare via Auto Europe We had booked a Landrover discovery for 4 days and we were 4 people in total and we had a lot of bags. When we reached the counter- we were told that since we did not show up on time, our car has been given to someone else. This was a big turn off- I mean what is the point of having a prepaid reservation. Further to this, we were not offered a similar vehicle. After speaking to Auto europe representative- they told us either accept the car that you are getting or take a hit on the cancellation. We were given a choice of MG Zs EV THE CAR WAS TOO SMALL FOR OUR GROUP. We could not fit our bags in it- even though for the fact that i keep booking car rentals through auto europe. They did not offer us a solution nor did Noleggiare. We stood in the sun for almost 2 hours- eventually deciding to go with the car Noleggiare had offered because we did not have any other option and we had a 4 day trip ahead of us. This was highly disappointing and I believe Noleggiare did this knowing they will get away with this as tourists do not stand a chance against locals considering it is very difficult to understand the language. I will not recommend auto europe from now on. This is probably my 5-6th time i am booking a vehicle and it didnt sit very well with us this time. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by GREGOR - 15 July 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GUIDO - 13 July 2023
" see the question No 3 "
" the offer online and the actual service are priced differently. The availability of an equivalent car was also not guaranteed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHIUSI, IT - Reviewed by TIMOTHY - 04 July 2023
" Booking was easy enough but the fact that what I booked online with extra insurance coverage and what they wanted as a deposit when I picked up was a bit frustrating. "
" The vehicle was smaller than expected. During booking I selected the full coverage option. At pickup they require purchase of additional insurance or opt out and pay a $1900.00 deposit. During pickup we walked around the vehicle they said all damage was notated on their form. During drop off they went over the vehicle in extreme detail. Pressing buttons, taking pictures, finding every little thing on the car. Be sure to take pictures and document EVERYTHING at pickup. Check tires, check buttons, check accessories. Make them write it all down. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARGARET - 19 June 2023
" We were very satisfied with AutoEurope from a previous trip, but we're surprised by the incompetence of Noleggiare on this trip, such that we will think twice about using them again. "
" It was awful. They were unprofessional and incompetent at pick up. Entered all of our contact information incorrectly, so that when the realized they had incorrectly recorded the car we rented they reached out by email to our son urgently requesting we provide them the license plate of the vehicle we were provided. We respond fed and never heard back. When we went to return the vehicle, the office was no longer at the location where the contract said to return the vehicle. We had received no notice of this at all. It was very difficult to find the new office and once we got there we waited an hour before they waited on us because the office was grossly understaffed. We were very lucky we had decided to return the car the night before our flight home or we would have missed our flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by ABDURRAHMAN - 10 June 2023
" I have been a loyal customer with auto Europe. Never had any issues in the past Hopefully this is a one off and I won't experience this again "
" The pick up from the airport to the rental office was a disaster. No clear instruction on which level to be at, the transport buses refused to take you - I was on the verge of hiring a taxi to go. Arrived at the office to be told that Mr vehicle is not available and I had to wait. After that I was provided with a vehicle with a non functioning brakes - brake pads are worn out, replace immediately warning light was on. I brought this to their attention and I was told that I could take it to be fixed and be reimbursed when I provide the receipt or wait but they are not sure if a vehicle will be available. I threatened to call auto Europe. This when a vehicle miraculously materialized but I had to drive immediately to a gas station as the tank was empty. This insisted that I buy insurance from them stating that the auto Europe insurance is not sufficient. I declined. When I brought the car back, for two small scratches that are barely visible my credit card was charged €300 Very unsatisfactory experience! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by PADRAIG - 08 June 2023
" I have booked every rental car for the last 25 years through auto Europe.It is very comforting to be able to speak to someone on the end of a phone if you have a question or issue.I would not dream of renting a car any other way "
" The car had a lot of marks on it..when we returned it some of those marks were attributed to us..we did not do this damage "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by IOANNIS - 25 May 2023
" I BOOKED A LEXUS AND THEY GAVE ME A KUGA "
" I BOOKED A LEXUS AND THEY GAVE ME A KUGA "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RABHE - 17 May 2023
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by LEONID - 10 April 2023
" All Good "
" Good team, good car, good location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 28 February 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRIS - 15 February 2023
" Bad "
" Clutch and brake pedal were not ok we phoned them and they told us car is not going to stop keep using it we left it in a secured parking place in Matera and the following day the clutch was stuck and we could not use it,after an hour something,towing came they did not bring us another car we had to take taxi,they said they will not refund us for that day,they will not give us another car they only will refund us taxi to airport,we spent a lot to continue with our day and we bought premium insurance with them paid 80 euros never again with Nolleggiare "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ZOLTAN - 25 December 2022
" Good new company "
" Nice, clean new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by FELIPE - 12 December 2022
" easy and convenient "
" everything fine. Brand new car and servicial staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KARA - 06 December 2022
" Dissatisfied that after choosing a car & entering US as residence, was redirected to a higher priced list of cars. "
" I feel I was grossly overcharged for a scrape! Disappointed in the lack of a customer restroom, or even a working employee restroom. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by SONJA - 25 November 2022
" It was not first time to make reservation by Auto Europe and we had very good experience gill now "
" Recommended, we got better car than ordered, clean, perfect drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by YAEL - 27 October 2022
" We expect AUTO EUROPE to reccommend trusty businesses, but there is that thing with the deposit specified above. "
" The car was in a good condition and functioned well. The stuff were nice and efficient. Yet, it has been more then 2 weeks since the car was returned, but the deposit is still not cancelled. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICHAEL - 09 October 2022
" I have asked to have the difference between the price og a Citroën C3 and a Opel Mocca compensated but got no answer. "
" it took way too long for noleggiare's shuttle to pick us up at the airport. At the office, it took an unreasonable amount of time to process us because the clerk spent time persuading everyone in the queue to buy additional services such as excess insurance and auto assistance. We had asked for a car with automatic transmission, but it was not available. We were told there was "a very big one" which was not easy to drive on the narrow roads of Amalfi, but it was for washing. At that time, the delivery time was exceeded by more than 1 hour. I could not get the car to be seen or the type indicated. Finally got a Citrôen C3 which costs less than a third of the price of an Opel Mocca. Without automatic transmission. Had to pay extra for GPS and roadside assistance, over 100 EUR. Got no reduction in price. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by GERRIT - 03 October 2022
" top "
" Pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by CHRISTIAN LEE - 15 September 2022
" When I picked up the car I was told I need to pay insurance (ideally it's included or mentioned before) "
" Really happy with the overall service, would rent again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EMMA - 11 September 2022
" I would recommend "
" The experience from collection to drop off was seamless and easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERGELY - 03 September 2022
" . "
" Needed to wait too much at pickup. The administration was complicated. The car pickup was difficult as well. The car itself had 6-8 small damages. The dropiff time was incorrectly set on the contract. The deposit was still not released after weeks. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BARI, IT - Reviewed by NIKOALAOS - 31 August 2022
" It was all perfect! "
" All was good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CHRISTIAN - 29 August 2022
" Business as usual in booking with Autoeurope, all good. "
" Please refer to separate complaint raised on this rental. You should not operate with this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ROXANA - 11 August 2022
" You have my comments above "
" First, our olane was landing 2 h later then expectived. Even so, we had to wait for the car almost 1h, no matter that was supoosed to be ready since we came late not by our fault. Second, the personell at the office in the airport was nice till we passed the paper signing but then, when we arrived at the auto park, the personnell was incredibly ruth, unsuportive, they were yellung a lot and even adressed with bad language in italian. They did not know that one of us is speaking italian. Doesnt matter but they are not really represetative. I used to rent from Auto Europe for our holidays before but we never had such situations. The car was all scratched also we got the message on the board that immediatelly change oil, after first 4 hours of use. We informed the office from Bari but they wrote to us an email confirming that is fine to drive the rest of the holiday. The only good situation was when we left the car when everything went smooth and easy. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by ALI - 03 August 2022
" As 3 "
" When I took the vehicle there was no one to go through the vehicle with me about scratches and such, just drive it out. And even after contacting them twice and returning the car I still have not received via the given email any contract from them or any closing bill. And now they want to take my security deposit still haven't received the closing bill to attest it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by SABBA WORKU - 21 June 2022
" Paulo & Eugenio are two gems.. they are excellent staffs. "
" Impeccable service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TEODORA - 16 June 2022
" - "
" We had a very unpleasant experience with the local staff. Although we had an insurance they forced us to do another insurance locally. We had to pay 100 eur additional. We kindly request you to return the cost of insurance we have paid to autoeurope as we double paid to to noleggiare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by RAZVAN DAN - 25 April 2022
" You have to do a better job of vetting providers "
" It takes one hour to walk a long way in the rain from airport to pickup place, then to wait for the shuttle which wouldn't start coming unless you are already there, to the far away place of rental to actually get the car. This is unacceptable "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by NIKOLAY - 06 April 2022
" Perfectly "
" Perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIORGIO - 31 March 2022
" I don't have yet comments on my experience because I had a little crash in the posterior glass and I don't know yet how does work the complete cover of Autoeurope and how much Noleggiare is going to ask me for the damage. I'll answer in the next future "
" I don't have yet comments on my experience because I had a little crash in the posterior glass and I don't know yet how does work the complete cover of Autoeurope and how much Noleggiare is going to ask me for the damage. I'll answer in the next future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ENRICO - 23 August 2020
" I RENTED CARS SINCE 30 YEARS ALSO WITH AUTO EUROPE BUT I HAVE NEVER HAD SUCH A BAD EXPERIENCE AS WITH NOLEGGIARE "
" VERY TRICKY AND BAD EXPERIENCE AT CATANIA AIRPORT. WHEN WE TOOK THE CAR, WE CHECKED THE VEHICLE AS USUALLY, TOGHETHER WITH THE GIRL OF THE COUNTER STAFF WITHOUT ANY DEVICES AND NOT THE WHOLE BODY OF THE VEHICLE (EXPECIALLY THE PARTS THAT YOU CANNOT SEE AND CHECK AT FIRST SIGHT) ON THE CONTRARY, WHEN WE DROPPED OFF THE CAR THEY CHECKED IT BY AN IPAD PHOTO SYSTEM, THE OUTSIDE AND THE UNDERNEATH BODY OF THE VEHICLE. WE ASSISTED THE SAME EXPERIENCE WHEN WE ARRIVED WITH A CLIENT WHO STRONGLY CONTESTED THE PROCEDURE BUT WE DID NOT REALISED WHAT REALLY HAPPENED UNTIL WE HAD THE SAME STORY , WHEN WE DROPPED OFF THE CAR. SO WHAT HAPPENED IS THAT THEY FOUND SOME DAMAGE IN THE PART OF THE CAR THAT YOU CAN SEE ONLY PUTTING IT IN A BRIDGE OR WITH SPECIAL DEVICES AS THEY DID AT THE DELIVERY. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MICHAEL - 27 February 2020
" Very setisfied with my rental experience, both with autoeurope and Noleggiare. Thank you. "
" Very satisfied with the company, good service and very helpful staff at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEOFFREY - 04 February 2020
" Perfect vacation. "
" They are not in the rental car area so one must call for a shuttle which does come quite quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLINT - 06 January 2020
" Very good experience. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by VITO - 06 January 2020
" Provide the refund please. "
" The car was not given to me. I was told to ask for a refund. I did. No one reacted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KEITH - 21 December 2019
" The car was in a good condition and i would rent with the same company again. "
" I will rent again from the same company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ADRIAN - 31 October 2019
" Good prices and fast booking. "
" Pick-up counter was very slow. Only 1 person to deal with all the clients. It took us nearly an hour of to get the vehicle. Drop-off was fast and smooth. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ALEH - 24 October 2019
" Please resolve my issues with the NOLEGGIARE rental service. Need to solve the situation with a driver's license. When booking, you must notify about the additional payment for car wash. "
" 1) A NOLEGGIARE rental employee refused to issue a car for my driver's license. She said that my driver's license wasn't suitable (I have a plastic driver's license, corresponding to the Vienna Convention on Road Traffic) - they are definitely suitable for driving in Italy. After a long conversation, she nevertheless agreed to give out the car, but this whole situation made me inconvenient. 2) When they gave me the keys, I was forced to pay for a car wash (10 euros), although this was not notified when booking a car. This really upset me. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by JOAO - 06 October 2019
" Please warn your customers about this drop-off situations in advance "
" There was nobody at the station for the drop-off, just a mail box to leave the car keys...nobody warned about this at the check-in. This is always unpleasant with a local brand because we can't check the car together "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 01 October 2019
" Desk closing times need to be displayed on the website at the time of booking. "
" I booked a car to pickup at 2230 in the evening but my flight was delayed by 20 minutes and I was a little late (but well within the "grace hour" normally applied by rental companies). Only after I received the car voucher email did I notice that the rental company office shut at 2230. Once I was informed of the delayed flight I immediately informed your Customer Service. As it was a same-day booking I could not cancel it and switch to a company with "normal" opening hours of which there are many at Catania. When I arrived at the rental desk the lady there was serving another customer. When it was my turn she demanded €100 extra to collect the car as it was out-of-hours! I said I would not pay and just go to a diffeerent counter to rent a car and she then said she would give me a "discount" and only charge €50 which I paid and took the car. 1. Nollegiare are charging obscene amounts for a few minutes delay. 2. Where the pickup time is the same as or close to the closing time of the rental counter this should be made obvious at the booking stage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by BRANISLAV - 22 September 2019
" No comment. "
" No comment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by ALEXANDRU CONSTANTIN - 29 August 2019
" Completely unprofessional staff during pickup and final step. The car was dirty, full of deformations due a storm in spring. "
" Completely disappointed due to the staff and car condition "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by IVAN - 04 August 2019
" Yep, autoeurope is perfect, no complains about it. "
" We rented a car a dozen times. There was never a single problem. But now, we got a car with about a thousand scratches. It's is Italy with super-small streets, we were ok with this. We said that to a lady who gave us the car and she wrote the "defects on the protocol" (the paper we got with the car). When we returned the car, this new guy said we made one of the scratches, I quote him: "he knows it is new". He made us pay 280 EUR for this scratch... We had to catch the flight, so we signed... But if you have any other option than Noleggiare, please God, use it! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MIKAEL - 30 July 2019
" The experience with Auto Europe I suppose ... It was easy to make a reservation at the web site. The experience with the car-renal company se point 3 above. The experience with Italy, wery good :o). "
" The car wasn't availible when we came to the pick-up office. The car was at the car wash I was told, "it will be here in a minute ..." took aproximatly 45 min in a hot garage. When the car finaly arrives it is a manual car not an automatic as I have ordered. It is no problem for me to drive a manual car so we accepted the car and drove off. The car was clean, quite new and it did the job. But the waiting for a car that wasn't according to spec/voucher is not good. Rental car delivery should be the easiest job in the world. Everyting is pre-ordered and specified. The car model, the gear-type and when the flight will arrive. The rental car company only has to make sure that the car according to spec is at the rental office, hand me the key and case is closed. It is amazing how often this doesn't work smootly at a car-rental place. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DARIUS - 18 July 2019
" It was the first time I rented a car by myself. Everything was just perfect - from booking till car's drop-off. I booked a car a few months before my trip to Sicily with full insurance (platinum), car's pick-up and drop-off in Catania airport. Staff very helpful. The deposit 100 Eur was released in ten days after my trip. "
" It was the first time I rented a car by myself. Everything was just perfect - from booking till car's drop-off. I booked a car a few months before my trip to Sicily with full insurance (platinum), car's pick-up and drop-off in Catania airport. Staff very helpful. The deposit 100 Eur was released in ten days after my trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FANNI MARTINA - 16 June 2019
" I already recommended AutoEurope. Smooth experience. "
" Everything went well with the rental up until a week after it was completed. Since I booked a car with zero excess "only" 200EUR was blocked on my credit card. When we dropped off the car on a Saturday, they told us it was going to be released on Monday. A week has passed, but it is still blocked and my bank will charge me interest if it is not unblocked very soon. I called the Catania Airport rental office. I have spoken to THE RUDEST and MOST UNHELPFUL woman ever (she was on shift on June 16th until 3:00pm). She did not even give me the courtesy to listen what I wanted to say and kept cutting me off. Customer Service 1.0: You listen to the customer. I had to keep asking her to not cut me off and give me the courtesy of listening to me but she did not. At one point she said "Sorry" but she offered no help - throughout she kept speaking over when I was trying to speak. I asked her how she could help me, her response was that her shift has ended. Wow. I tried again to finish my sentence but she just flat out hung up on me. I called back, she just picked up the phone and hung up immediately again. It is shocking and unbelievable that someone in customer service would allow herself to do that. Moreover to be employed with this attitude, get away with it and not be fired. I hope this complaint reaches the management of Noleggiare and she will be held responsible! I called back the third time, blocking my number. Lorena - who just started her shift - picked up the phone immediately, took my name, found my reservation (which the previous one did not even bother to do) and promised to follow-up and unblock my money. This just happened, so I am not sure whether it will be unblocked in a few days as promised but I know one thing; I am never using this company again. Otherwise the car was nice, almost brand new. Shame this woman ruined the whole experience. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by WALTER - 07 January 2019
" Remove this company from your search lists. "
" This car rental company should be taken off Auto Europe because it's a bait and switch scheme. They have the lowest prices, then find a way to charge you an extra €300 for the rental. We've rented over 50 cars over the course of our travels and never have we seen a person get on their hands and knees feeling up on a car for 10 minutes to check for tiny scratches. Even the person who does this job knows she's stealing. Funny enough, if you pay for full insurance with Noleggiare, it would be €300 anyways. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SANTINO - 31 December 2018
" I'm forced to give my feedback totally negartivo because the service was performed to be rented in a very bad, sial at the pick-up because I had booked a 7-seater not a very uncomfortable 5 + 2 and no luggage. moreover I was told nothing at the delivery and after my departure, I am currently in Africa for work, i can t do nothing, I ask you kindly support to be able to regularize everything. "
" I was told nothing at the delivery and after my departure, I am currently in Africa for work, I received a charge of € 630.00 for damages that I do not know, for more with Auto Europe are covered for damages, I ask you kindly support to be able to regularize everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANUT - 03 October 2018
" Very good overall. "
" Car was dirty and they were too "carefully" verifying the car when drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ANDREW - 31 August 2018
" As stipulated above giving our car away because of a delayed flight was very poor customer service and really put a downer on the whole experience. "
" Overall the experience was above average however a big dampener on the whole experience was when the car we thought we booked was given to someone else because of our delayed flight and then we we forced to pay more for a bigger car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CHIUSI, IT - Reviewed by DAVE - 14 August 2018
" Car was excellent, clean and provided the necessary transportation with no problems. "
" Very friendly and courteous staff eager to assist in making sure I was satisfied. I was very pleased with their ability to answer questions and offer advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MICHAIL - 19 July 2018
" Auto Europe: excellent!!! Noleggiare: STAY AWAY "
" Great disappointment and disgust at the same time! I have also contacts with major travel agencies and I will send a direct risk signal for this company so to being very careful and avoiding it. I explain in very simple words what happened ... I booked the car from autoeurope as i usually do with not any problems. The car it was a very good chance only 130 € for 1 week. When I went to pick it up, the employee did not want to give it to me for the reason that my diploma had a problem! Note that my diploma is up to date and I have traveled throughout Europe even to the rest of Italy without any problem. Obviously she was looking for ways to charge me extra money !!! I traveled to Sicily with my wife and my two children and I was very cautious about driving as I am used to doing! And why not be when my kids are in the car for the first time in Europe. We returned the car to the point indicated by the employee half an hour before the end. The employee took the car with a full tank and after checking it out, find it without any problem. He assured us that everything is ok and we went for check in. When we were sitting on the plane to fly, it came to me e-mail from this company informed us that we have to pay 280 € !!! due to damage to the car. !!! A very big surprise for us!!! I have just been found a few seconds to answer them and tell them to refuse the above claim. Now you know why all this chagrin and disgust. Please: 1. for your own actions and 2. let them know that their absurd and illegal request will not be satisfied. Keep in mind that I have also spoken with legal advisers in Greece who were categorical, and in the event that they does not take back their request, we will go through a lawsuit claiming moral damages. Best regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARNOLDAS - 24 June 2018
" Poor English language and service in Noleggiare office at Catania airport. I paid twice for an insurance - to AutoEurope at first, after to Noleggiare... "
" Poor English language and service. I paid twice for an insurance - to AutoEurope at first, after to Noleggiare... "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by OLEKSII - 18 June 2018
" I'm satisfied. No comments more. "
" Very good. No comments. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARNO - 02 May 2018
" . "
" They charge for a little scratch on the disc cover 80€ "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by YVETTE - 23 April 2018
" Good experience "
" It was a bit unclear where pick-up from the airport was going to happen. Once that was figured out everything else was very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by ALESSANDRO ANDREA - 17 April 2018
" It seems that you need more control with your partner. "
" I'm very disappointed because they applied the franchise because we did not rent directly with them; the van has presented mechanical problems to return and only fortunately not having done so many miles we managed not to stop in the street. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MIHAI - 16 April 2018
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MILEN - 13 April 2018
" EVERYTHING WAS OK "
" EVERYTHING WAS OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 03 June 2017
" At first there was a few little problems with the booking. However, after they were corrected, they were a really good company. "
" We are very unhappy with out booking. We were not given information prior to our collection which delayed our day. We were also penalised an extra £45 due to having only one credit card, and we were not allowed to use my wife's (who had all relevant paperwork). There were 3 people at the desk but only one was working. Th ewoman that spoke to us originally was very rude. Their slogan is 'Happy Rent' but I'd say more like 'Crappy Rent'. If anyone thinks about booking with them, don't! "
CATANIA, IT - Reviewed by DANIEL - 13 April 2017
" Overall satisfied but customare care can be improved. Negative: I've sent an email as I had an enquiry being that as per booking policy I required to have 2 credit cards so I've emailed Auto Europe. However, the reply of your customer care team was that i should contact the Car Hire Company directly. I expect that since I booked through Auto Europe I would have some representation and assistance from your end as otherwise, I could have booked with the car Hire company directly. Positive: Booking was very straight to the point and easy "
" Car was resonably priced but not the cleanest nor in pristine condition. 3 reps at the desk to collect the car, all very polite and helpful but it takes way to long to get the car. Que was massive moving extremly slowly. The requires way too many signatures (6 - 8) and it takes way to long. I had to go back to the desk after I returned my car and I marely missed my flight as there was a very long que at the departure as well! "
PALERMO, IT - Reviewed by TONINO - 05 January 2017
PALERMO, IT - Reviewed by MICHAEL - 19 November 2016
" Ok "
PALERMO, IT - Reviewed by ELISABETH - 24 September 2016
" We got cheated and got a tny car with 2 doors instead of 4. they said it was a free upgrade. We had a horroble time wuth theshitty car as we could bareöy fit out lugage in. We were on camping holydays. Staff was so unfriendly. Worst rental ever "
" We got cheated and got a tny car with 2 doors instead of 4. they discuised it and said it was a free upgrade. We had a horroble time with the shitty car as we could bareöy fit out lugage in. We were on camping holydays. Staff was so unfriendly. Worst rental ever, also they were not on time on return so had huge stress at airport "
PALERMO, IT - Reviewed by MAURO - 22 June 2016
" Abbiamo noleggiato un'auto di categoria "compatta" diesel all'aeroporto di Palermo con la compagnia Noleggiare. La tariffa si è rivelata eccellente, così come il servizio clienti che ha risposto alle nostre richieste in modo cortese e competente. Sicuramente ripeteremo l'esperienza con Auto Europe in futuro. "
" Ci hanno consegnato una Citroën C4 Cactus in eccellenti condizioni. All'atto della consegna delle chiavi ci sono state proposte e consigliate varie coperture assicurative aggiuntive senza insistere eccessivamente quando noi facevamo notare che avevamo già provveduto con Auto Europe. Alla riconsegna delle chiavi un operatore della compagnia ha velocemente verificato l'integrità della vettura è ci ha fatto firmare la chiusura del rapporto. Davvero un'ottima esperienza. "
PALERMO, IT - Reviewed by BEREND - 19 May 2016
" ;-) "
" very unfriendly towards customers, long procedures "
CAGLIARI, IT - Reviewed by ALEKSEI - 16 May 2016
" I found it strange that Cagliari rental companies apparently do not accept unembossed chip Mastercards and insist on having to make pre-approved "slips" manually in addition to blocking a certain amount on the card.. "