Auto Europe
- North America
- Central America
LOCAUTO ITALY CUSTOMER REVIEWS
- 8.6
- 8.8
- 9.1
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
LOCAUTO ITALY Car Rental Reviews
Average Rating for Locauto :
MILAN, IT - Reviewed by NEIL - 02 September 2025
" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "
" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CLARE - 05 August 2025
" As above "
" The drop off back to Milan airport was awful. No signage at the airport itself so we kept doing laps until we stumbled across the return entrance. We were given a QR code when we picked the car up but it was too blurry to work. The car was amazing though and the booking and pick up experience were fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALIL SHARAD - 31 July 2025
" Helpful car rental staff and prompt Excellent customer Service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EVANGELOS - 29 July 2025
" I recently booked a rental car with Auto Europe, and the experience exceeded all expectations. The booking process was clear and intuitive, with an exceptionally easy-to-use website that offered a wide range of vehicle options. Pricing was competitive and transparent, and I appreciated the free cancellation policy, which added peace of mind. From start to finish, their customer support was responsive and professional. Agents were patient, polite, and knowledgeable, helping with coverage questions and even helping rearrange rentals when initial options fell through -- all with a calm and helpful demeanor. Overall, Auto Europe provided a truly hassle-free, smooth rental journey -- from browsing and booking to pick-up, driving, and drop-off. I will absolutely use their service again on future trips and wholeheartedly recommend them to fellow travellers. "
" I recently hired a car through Auto Europe with LOCAUTO in Italy, and the experience was outstanding from start to finish. The booking process was seamless, and upon arrival, the staff were incredibly professional, efficient, and welcoming. The vehicle provided was in pristine condition--clean, modern, and well-maintained. The pick-up and drop-off processes were swift and hassle-free. I was particularly impressed by the courteousness of the staff, who went above and beyond to ensure a smooth experience. It's evident that customer satisfaction is a top priority for LOCAUTO. I highly recommend their services and will definitely choose them again for future rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by OLIVER - 19 June 2025
" Great service, very accurate in responding to my questions. "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by NAURIS - 11 May 2025
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LUIZ EDUARDO - 28 April 2025
" Very good portal "
" Everything well Except for the Drop off at Venezia Mestre. There was no staff and no proper instructions of how to proceed with it. It caused unnecessary trouble. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TURIN, IT - Reviewed by ALBERT - 22 April 2025
" Very good experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ALDO - 08 April 2025
" As usual! "
" Correct company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAXIM - 06 April 2025
" Nice service "
" Nice car at a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARCONIA - 23 March 2025
" Mixed feelings. It would have been nice if winter Tyres were reserved for us. Moreover, clients need to know the opening hours of the gas station since it has been recommended. "
" On the 15th March we rented a car, not the car i wanted but it seems it was one of the few available with winter tyres. I had sent an email asking for this but it seems noone took note of it. Before we left the garage we have been told to return the car with a full tank and we were also told that there is a gas station at the airport. Also, we were told to post the keys in the letter box since the office is not 24/7. On the 19th march we headed to the airport and stopped at the gas station. The station was closed and the machine did not work. I have photos to prove this. Hence we had no choice other than to return the car with around 250km of fuel and not full. I called Locauto while at the gas station but noone picked up, nit even a monile number. Once at the airport i called and a lady spoke to me. I could hardly understand what she was saying. I told her that i sent an email with photos and she told me to send it to another email address which i did. No reply yet. I am hoping they didnt charge my card without speaking to me first. Would appreciate if you can help with this please. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DIEDRICH - 19 February 2025
" Fast and friendly service, the car was clean at collect, and the return went very smoothly. "
" Fast and friendly service, the car was clean at collect, and the return went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DIMITAR - 05 February 2025
" Evrything was fine. Thanks a lot! Next time I will definately use your services again. "
" Evrything was fine. Thanks a lot! Next time I will definately use your services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NOEL - 10 January 2025
" Have been using Auto Europe for many years now with only 1 issue that is still being seen to. Otherwise i have enjoyed excellent rentals all over Europe. "
" It was a hassle free rental. Locauto staff very helpful and friendly. Bought Zero Excess insurance as I had trouble with my previous rental in Ireland and am still waiting for a refund from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAKOB - 20 September 2024
" Did not get the car class i wanted but larger which is not great in Italian towns. The car was a long walk from the office at Milan waisting precious time. "
" Did nn "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRINDISI, IT - Reviewed by JOANNA - 04 June 2024
" I bought insurance cover when I booked yet it wasn't on the voucher which I only found out at Locauto. I contacted customer service at AutoEurope and got a copy and paste reply telling me to read the voucher. I asked for it to be escalated to official complaint and got another copy and oaste reply from another customer service agent. Complaint remains unresolved, I will never use AutoEurope again nor will I recommend "
" Long queue for cars made worse by hard sell of one of the agents for excess cover. My agent was OK the other very pushy and harsh. No option of choice of cars. I was given a petrol others had diesels. Not very fuel efficient I burned more fuel than if I had been offered a diesel. I only drove to snd from airport 45 mins each way and couple of trips to the beach. Cost me 50€ in fuel. My diesel would have given me 600km for that "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TAMAS - 22 May 2024
" Excellent user experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JURGITA - 05 April 2024
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by OLIVER - 01 April 2024
" Everything was very clear and easy. Good experience overall "
" Service was polite and nice. Car was good and we got a free upgrade from manual to automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANIEL-MIHAI - 13 March 2024
" Everything ok "
" Easy pick up and return, no hidden taxes, easy to be contacted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL - 13 March 2024
" Waste of time and money "
" No "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 25 February 2024
" Super! "
" Отличная компания, хорошие машины, прекрасный сервис. Очень рекомендую всем. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIORGIO - 02 February 2024
" Ottimo servizio come sempre, da circa 20 anni "
" Servizio eccellente. L'assistenza della Sig.na Elisa superlativa. Altrettanto quella della Signora alla consegna del veicolo, la quale non ha esitato a sostituire la vettura semplicemente perché il collegamento Bluetooth del telefono richiedeva una password. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETROS - 29 January 2024
" Very nice and good news cars "
" Very satisfied.. Only thing is the winter tyres that we don't but the company and we noted that we wanted but anw. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 26 January 2024
" Not satisfied due to counter service "
" Had to do insurance refund but not done, so far no one cared yo reply "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by TSONIO - 19 January 2024
" Well-maintained car. "
" Fast and correct service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by THOMAS - 17 January 2024
" Attempted to phone customer services today (wednesday)but they are closed "
" As per separate E mail we were supplied with the wrong (too small) chains in the right box (ie the box said 215/65 R17 Net result we got stuck, missed a days holiday. Had the expense of an extra night AND had to buy correct size chains the following day. Locate kept saying they are the correct chains. We attempted to use them, had a garage check them to confirm they were the wrong size and it was a general nightmare. Now the want to charge us for damaging their chains (because they were too small when we attempted to drive on them a coupling link was squashed) This is doubly audacious as the vehicle was returned with the correct chains we bought for E 85 and are requesting from them a refund for those chains and the Hotel accommodation. Further when we called the AA to help on the saturday (as we were advised to do by Locate) we were told they (the AA) could only help us on the monday ie 36 hours later. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIGEL - 11 January 2024
" All ok "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by JAMES - 10 January 2024
" Disaster. "
" Pasting email which I had sent to them Dear Megi, I booked purposely to return the car at 14:30 as per voucher attached. If you really care about your customer than you should not let them take the car in anticipation .(By the way until I packed all and prepared myself and left the car park I am sure it was 14:30 ) Please note that there was a big traffic accident on the A1 on my way back which caused the delay and I would expect that you are considerate since in reality the grace time was not exceeded. Also the daily rate from the agent (on which you even pay a commission) is nowhere near to what you are requesting for few minutes... One last thing, that quoting the contract is no consolation since I believe that common sense should prevail. Very disappointed with your customer care- could have been a valid reason for me to use Locauto services again rather than pushing me away! Kind Regards James "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by BOJAN - 23 November 2023
" I booked a car meny times via AutoEurope. Very satisfied. Allready send contact to all my friends to book their next car on holidays. I highly recommend Auto Europe. "
" No problems for pick up/return the car. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIKOLAOS - 06 November 2023
" Very good!!! "
" Very good!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by NATASHA - 31 October 2023
" Always up to date prices, good comparisons, good coverage and assistance "
" Nice and easy process, friendly staff and car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDRIJANA - 26 October 2023
" good price, good service "
" excellent stuff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VERONIKA - 27 September 2023
" It's my first time using a rental car and everything went smoothly. "
" We arrived about an hour before closing time. The staff were friendly, we got the car we had reserved. The car had navigation which helped us a lot.We arrived about an hour before closing time. The staff were friendly, we got the car we had reserved. The car had navigation which helped us a lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAVID - 22 August 2023
" Have no issues with AutoEurope. Appreciate if they can assist in the matter "
" I had a scratch on the front bumper unmarked and the man behind the counter told me that he will mark it but told me to take photos. Returning the car out of opening hours, alter in the day I received an email claiming that I returned the car damaged which was not the case. I have now opened a dispute with them, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSHUA - 18 August 2023
" It was an easy paperwork process, discussion of after hours drop off process. No issues and short wait for pickup. "
" It was an easy paperwork process, discussion of after hours drop off process. No issues and short wait for pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONZA, IT - Reviewed by CARLOS - 30 July 2023
" Please help me "
" At the dropp off locauto said that i have made a scratch and i have país 220€. I said that i have contracted a full damage protection insurance but they deny it. They havent sent me the contract. Can you help me? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by TOMAZ - 22 July 2023
" Fast and pleasant take over of the keys and the car. All done with a smile and within 15 minutes we were on the road. Great experience and the car we got was almost new "
" Very friendly and helpful staff. They greet you with the smile and are extremely helpful. Young and full of energy. I was positively surprised because I didn't know this company from before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCISCO - 27 June 2023
" After waiting more than 2 hours there was no alternative available and I had to take a smaller car from the one I have a reservation. And more... now I have to ask the refund to Auto Europe "
" After waiting more than 2 hours there was no alternative available and I had to take a smaller car from the one I have a reservation. And more... now I have to ask the refund to Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JAMES - 03 June 2023
" inaccurate info on web re type of credit card needed "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SVETLANA - 20 January 2023
" Good afternoon. As for the car rental itself, it's OK. There's a financial problem. A 500 eur deposit has been frozen. And then 500 were completely withdrawn. Very strange. No one answers my refund requests. "
" Good afternoon. As for the car rental itself, it's OK. There's a financial problem. A 500 eur deposit has been frozen. And then 500 were completely withdrawn. Very strange. No one answers my refund requests. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAN - 03 November 2022
" Very likely "
" We paid for extra charge because we arrived after 11PM(closing time). But the experience with them was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MALGORZATA - 10 October 2022
" All good "
" Although there was an issue with the fact that my credit card is issued in Czech, while I am Polish citizen (living in Czech), we managed to solve it (luckily I had my Czech insurance card with me). The person who prepared the car was really nice, helpful, checked all the old scratches with me one by one. Also, the check-out was super fast and friendly. I had to wait approx 1 week to unlock the deposit but I am happy to actually have it unlocked at all :) (given the experience with other Italian car rentals). Thank you, guys!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDRES - 06 October 2022
" It was a worst car rental experience in my all life and as journalist I will responsibility to publish that uful experience to warn people avoid this company, how the avoiding their customers. "
" My flight was delayd and the car rental office was closed and nobody not answered my call. I was totally left alone and I ordered a car from other car rental company and lost a lot of money. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ALEXANDER - 01 October 2022
" Insurance coverage is still a bit of a jungle. Would be nice to get simple small/medium/large option with what is covered and what not in simple plain english. "
" Wrong car type should be an upgrade if you specify the exact car type on the booking. Now it was a slight downgrade instead. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COSENZA, IT - Reviewed by SARAH - 14 August 2022
" It was a bit inconvenient to pick car up at Beginning of rental as it was late at night and outside of office hours. However at the end of the rental period we were dropped off at The rail station Very helpful staff. "
" Very efficient and friendly staff. Spoke English. He also drove us to the train station when we dropped the car off at the end of our rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALBERT - 10 June 2022
" Very pleasant experience "
" We had an almost brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SIMON - 20 May 2022
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTINA - 16 May 2022
" Super! "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUSAN - 27 April 2022
" Professional and polite! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TORBEN STORM - 20 April 2022
" over all very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MIRCEA - 30 March 2022
" Autoeurope is the first website I check for auto rent. "
" They were very picky with every little scratch on the car and insisted I would pay for damages even though I had a zero excess rent. Not very friendly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by WILLEM - 16 March 2022
" Perfect "
" Perfect, friendly, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIZABETH - 24 September 2021
" 5 Star experience from beginning to ending! "
" Excellent customer service! Superb car, easy to drive and comfortable. Pick up and drop off were simple and staff was welcoming and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DAVID - 22 September 2021
" as above. "
" i booked a vwagon Tauran and got a station wagon volvo, these 2 are in same category, but the Vw is much bigger booth. we did not fit all the Luggage we had to rent a taxi as well. This would teached me a lesson from now, that the category is what you get not the same car, but in my opinion paying 780 euros for 9 days was not cheap . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MIHAI - 05 September 2021
" Thank you "
" It went perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EDIJS - 01 September 2020
" Nice "
" Excellent service due to Corona - no crowd and all staff very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GILBERT - 02 August 2020
" No comment... perfect.... "
" Perfect.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIKOLAOS - 28 February 2020
" Very sastified in all steps on the rental procedures "
" Fast procedures, very happy personel,new car,all O.k. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NAILLIA - 24 February 2020
" Il 13 gennaio ha pagato 534,73 euro. 3 febbraio, con ricevuta di 186,05 euro e 137,95 euro. Totale pagato per l'auto 858,73 euro. Hai ritirato 224,58 euro. Restituisci immediatamente il denaro. In attesa di una risposta. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AYAZ - 17 February 2020
" Everything is OK.. Friendly staff, new and clear vehicle. Just want to ask about refunding of 500 euro deposit. Its more than 1 week that I have returned the vehicle but still did not get refund to my account. "
" Everything is OK.. Friendly staff, new and clear vehicle. Just want to ask about refunding of 500 euro deposit. Its more than 1 week that I have returned the vehicle but still did not get refund to my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RUSLAN - 16 February 2020
" Auto Europe is the most convenient car rental service for me! "
" I always enjoy the service of Locauto rental in Marco Polo airport of Venice. The staff is highly professional and courteous. This time we got a BRAND NEW Skoda Karoq with 14 km on the odometer!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by BRENDAN - 04 February 2020
" The car rental man came out to show me Car and explain any questions I had. "
" The car rental man came out to show me Car and explain any questions I had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MAYUR - 23 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ROBERT SR - 17 October 2019
" Excellent experience "
" Great customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by KWONG YEE - 13 October 2019
" Auto Europe provides excellent pricing and easy and clear online booking experience ! Well done guys! Locauto Treviso team is great! Flexible, personable and professional! Great job to Michele and Manuel! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JURIJS - 08 October 2019
" Did the job "
" Nothing to complain, car was good, staff was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 03 October 2019
" Perfetto "
" Very good experience! Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LAURA - 18 September 2019
" ? "
" For the second driver they told me they will charge 79 euro, all the papers I signed were saying 79 euro but they charged me 179 euro. I requested some explanations but so far I was ignored. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARTIN - 16 September 2019
" Hello Auto Europe team,
I had small car accident whit this car, now Locauto pretend me for the sum of € 1594,70 for damages , but according the reservation you sent me: "* Rental includes Collision Damage coverage. Rental limits potential vehicle damage to an excess of approximately EUR 2,000.00." So let me now what to do and how to proceed. The original message they send me is:
On Monday, September 16, 2019, 11:50:49 AM GMT+3, No reply - Locauto Rent Spa
" Hello Auto Europe team,
I had small car accident whit this car, now Locauto pretend me for the sum of € 1594,70 for damages , but according the reservation you sent me: "* Rental includes Collision Damage coverage. Rental limits potential vehicle damage to an excess of approximately EUR 2,000.00." So let me now what to do and how to proceed. The original message they send me is:
On Monday, September 16, 2019, 11:50:49 AM GMT+3, No reply - Locauto Rent Spa
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by BALICA - 14 September 2019
" _ "
" _ "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ERKKI - 05 September 2019
" Thank you for good offers "
" Drop off experience was bad, the staff member said the tank is not full but I just took diesel from other side of road "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by LORNA - 03 September 2019
" It was so good we are booking again with them whenever we are in Italy. "
" We were given a free car upgrade without our asking for it. The vehicle was a top-notch, brand new C-Class Mercedes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAEID - 02 September 2019
" The only issue was the long queue and delay at the time of pick up at airport office. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by GERARDO - 27 August 2019
" They are Nice! A good experience indeed. "
" We had a great experience. They even upgraded our car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 24 August 2019
" Worst ever experience "
" Very dissatisfied we booked at January a Renault clio which has 5 stars in safety tests (euro ncap) and instead we got a Lancia ypsilon which is a totally different car with 3 stars in safety tests, no lights inside the cabin, dirty and although they told us it was full in gasoline when we got in the highway the gasoline indicator dropped two points. When we returned the car full in gasoline and complained about the condition of the car and the gasoline they told us that we should have returned the car !!!! although when we picked it up they told us they had no other car to give us. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by EVANGELOS - 23 August 2019
" EVERYTHING WAS PERFECT "
" EVERYTHING WAS PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JEAN LUC PHILIPPE - 12 August 2019
" dépends on how Auto Europe is resolving the situation "
" Car conditions were the worst I ever experienced. The rental price for such bad conditions (scratches, missing screws, backdoor not closing well, very bad weel balance (annoying vibrations on the steering wheel) and grinding noisies inside the minivan made us feeling not so well with that specific car. Would have ranked 10 points for all if the car would have been in just a little better condition. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by LUDOVIT - 11 August 2019
" Pick-up and drop off were very smooth "
" Pick-up and drop off were very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JANA - 09 August 2019
" Everything ok "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ALEX - 22 July 2019
" Everything was ok. "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MITKO - 18 July 2019
" Good and fast service! Vehicle in excellent condition! I am very satisfied! "
" Good and fast service! Vehicle in excellent condition! I am very satisfied! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGEI - 17 July 2019
" The condition of the car, stuff and service were perfect. "
" When I ordered and prepade the car, I was sure that all insurance payment were included. But at the airport office I was informed that in case one of possible insured events occurs I must to pay to Locauto first and then wait for the refund from Auto Europe. This is a very inconveniment situation. So my deposit 500 EUR was divided into 2 parts - 400 and 100 EUR. 400 I have got back and 100 not yet. This is also unclear. I prefere to pay more and don't have any warries. Next time I prefere to order a car directly at some solid companies. otherwise the condition of the car, stuff and service were perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PAUL - 14 July 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDRIY - 09 July 2019
" I got a disel car with automatic transmission instead manual without any extra charges "
" Very good experience I got a new car class higher than was ordered. Very good service. Everything was clear with the email notification. It was the best rental experience among over 20 previous ones. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by EMILIO - 01 July 2019
" Very efficient, excellent prices "
" Everything ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by VILIUS - 13 June 2019
" Price was the best, but there could be less rules to read, and some of them we could find on your website. Would be good if we could make full reservation through you including booster additional driver and so on. "
" We payed extra for 2 booster, for 4 and 7 year children, but for 7 year old child it was hard to get, we had to wait for a bit. We payed extra 157 euro for booster and extra driver, this amount was deducted straight away. And then they made reservation for 100 euro (fuel) and 157 euro. And it took a while till we get it back. As well we ordered car to fit 2 big luggage bags and some smaller ones. But person from Locauto gave us Nissan Qashqai which is suitable for one big luggage bag, we asked will it fit, he confirmed that it will, but we had struggle to fit it and we didn't see through back window while driving. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by RAPHAEL - 06 June 2019
" Generally the lowest price "
" Except for the long waiting time at the airport counter (due to lack of staff), no issues "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RADOVAN - 28 May 2019
" car rental was fast and with no problems "
" car rental was fast and with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VITALIY - 16 May 2019
" Overall the rental was okey, except a very old car seat provided by Locauto and extra charged without any clarification "
" I was charged after 3 days dropp off with 42 eur extra? Nobody explained anything!!! Please clarify the extra costs charged! Thanks "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GORDON - 09 May 2019
" Very positive indeed "
" Excellent car and wait to pick and return were short "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DENIS - 08 May 2019
" No comment "
" Very friendly, nice car, but 2 hours in line to get car is too much. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 01 May 2019
" We had booked a VW Tuareg which was quite more expensive than other cars of the same category. Upon arrival we were given a Skoda which was quite big as well but of a different quality in terms of car. Apart from this all was fine. "
" We had booked a VW Tuareg which was quite more expensive than other cars of the same category. Upon arrival we were given a Skoda which was quite big as well but of a different quality in terms of car. Apart from this all was fine. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ETIENNE - 30 April 2019
" My first time experience was an excellent one. Highly recommendable! "
" My first time experience was an excellent one. Highly recommendable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ARTUR - 26 March 2019
" very good! "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKOLAOS - 23 February 2019
" As above "
" The procedure runned fast at all steps and the car was a new one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CARMEL - 18 February 2019
" very satisfied, a clean new car. "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MYUNGHO - 05 February 2019
" Satisfaction "
" Satisfaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by MARIAN - 28 January 2019
" I have never used Auto Europe before but tried it based on Rick Steves recommendation. I was thrilled with the service, price and car. Will use Lacouto again. "
" Loved them, will never use anyone else again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANTOANETA - 26 January 2019
" Over all is OK, but not the best i had better experience "
" GPS was not working "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by CLAUDIO - 07 January 2019
" By now, I do not even look at alternative sites, as Autoeurope always offers the best deals "
" The person at the counter inside the airport was very nice, informative and thorough "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCA - 04 January 2019
" No issues with AutoEurope "
" I had to return the car by 6 am. I did return it at 5 am, but their office opened at 8 am only. They processed my return at 8:40 am and charged me 92 euro for an extra day of rent. I am now in touch with their customer service to get refunded, even if I had sent already an email at 5:40 am confirming having returned the car and the number of the parking slot at BLQ airport. I also sent now a the picture taken showing the time I returned the car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JIRI - 26 December 2018
" okey "
" There was no warning about no debit card acceptance but only credit car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIUSEPPE SERGIO - 15 December 2018
" The upgrade vehicle given was excellent "
" The vehicle given was above expectations "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMUEL - 08 November 2018
" As far a auto eurpoe goes it was good so far "
" During the drop off the person identified a small scratch in the rim. It is a bit strange because the person did not go through the car but went straight to the rim and got the issue. It was as if he knew the same and was waiting for it. In fact maybe I missed it during pick up but for me it is the transparency of the staff. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GENOA, IT - Reviewed by COSTA - 08 November 2018
" As usual. Very good "
" Everthing was perfect. I had an upgrade and the personnel was really helpful. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ADRIEN - 05 November 2018
" I would like to thank you Mr Rachid El Mazigi, working for auto europe, he has been very helpful, and sympathic on the phone (7 Nov.2018). He helps me as I needed, and prevent me a bad surprise. Mr Adrien Serrant "
" experience ok with locauto and the people in cagliari and olbie. Nothing to say. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IAROSLAV - 31 October 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TURIN, IT - Reviewed by GIUSEPPE - 21 October 2018
" Very easy and clear booking "
" Great car for price. Nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAPHAEL - 27 September 2018
" In case of claims (when purchasing super saver), process should be quicker and more straight forward "
" Fantastic service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by MARK - 20 September 2018
" If 2 credit cards are required this should be made clear on the first page of the voucher not at the back in small print. The first page of the voucher said 500 euro on one card. "
" Got to the counter and they required 2 credit cards to block 500 euro on each one, asked them to block 1000 euro on one card but they would not. They did not accept debit cards and also did not accept a credit card from the additional driver. We had to accept a big downgrade "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by VIKTOR - 19 September 2018
" Очень доброжелаьельный персонал "
" Быстро Авто в отличном состоянии "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 17 September 2018
" Every time I travel I use this company For the excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JACQUES - 13 September 2018
" As Always perfect "
" Good. I don't have other words "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DRAGOLJUB - 12 September 2018
" Staff was very halpful "
" Everything was profesionaly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by LUCIAN - 10 September 2018
" very good experience, smooth "
" the counter staff was very helpfull; the process took a couple of minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANTON - 09 September 2018
" Это мой первый опыт аренды авто и благодаря autoeurope и locauto он был положительный. спасибо "
" Все на высшем уровне. Быстро выдали машину и быстро забрали. Получил Opel Mokka - машинка бомба. Всем доволен. Компанию рекомендую "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MAKSYM - 09 September 2018
" Все отлично, депозит вернули через сутки "
" Быстрое оформление, новый автомобиль в полной комплектации (пробег был 10 000) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COSTIN - 31 August 2018
" Renting through autoeurope was smooth and saved a lot of time. "
" Getting the car at the airport was reasonably fast. The car was in good condition and didn't let us down. Overall it was a smooth renting experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EMANUEL - 28 August 2018
" The staff at the airport was very helpful and the car was handed to me after we inspected for any damage and dents which were already on the car. "
" This was the second time I rented a car from Locauto. In 2015 I rented a car from Verona airport and I was also very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANDREW - 12 August 2018
" Very disappointed to be hit with a 65 euro charge for an infants seat, only after I had paid the rental of the car. "
" I was extremely unhappy to be charged 65 euro for a basic infants seat. The car rental was 77 euro so this charge for a cheap extra was ridiculous. The cost was not shown to me during the booking process through Auto Europe. I was only given the conditions and details of the cost by Locauto after I had paid through Auto Europe. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MAX - 11 August 2018
" n/a "
" waited a few extra minutes for the car to be delivered, but it was worth the wait "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MILAN - 01 August 2018
" I have been using AutoEurope for several years now. My experience so far was very good. On the other side, when I had issue with the car due to break of windscreen I could not manage to get the assistance over the phone, as I have been waiting several minutes several days in order to get the aswer, and I did not manage as all the time all people were busy. Since I had an issue with the car due to windscreen break, and on the other side I purchased refundable excess with super cover, I hope that I will manage to get refund as I have all the documents prepared. "
" Locauto was very professional, the car was ready on time. I had an accident with the car, they provided me all assistance and new car on time. Staff in Olbia was very helpfull in preparing all necessary documents which i am about to use to claim expenses which I had due to accident with i had with the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by KARINA - 28 July 2018
" First time booked with autoeurope. No problem. Everything is clear and easy to book. "
" We have booked 2nd time from LocAuto. This time car was super new (only 4 months old Toyota Yaris hybrid). Stuff is ok. Very quick pick-up and drop-off. The guy at drop-off was friendly. Only parking clock was missing in the car (we used paper and pen to fixed the parking time) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by MILTIADIS - 27 July 2018
" All quite fine. "
" Good cars, quick service, definitely recommend it. Just the prices are not always attractive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREY - 25 July 2018
" Overall positive "
" The car was not cleaned inside. Windshield dirty on the inside. They didn't have the car I had booked and offered a few options at the same rate, none of which suited me, so I ended up with a slightly more expensive car. No regrets though. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by YAROSLAV - 25 July 2018
" I had some issues with the flight, which did not allow me picking the car up on time. I did not get any proper support from Autoerope agents to solve the issue, but rather only the list of things I was not allowed to do plus controversial information regarding the contacts with the car rental service directly. A very disappointing experience with Autoerope whereas the car rental service was much better at servicing and understanding my situation. "
" I did not eventually pick up the car due to the issues with the flight, but they were good at trying to solve these issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RICHARD - 25 July 2018
" I'm yet to see how smoothly autoeurope handle the situation with the super excess cover. So far I've been unable to reach anyone by phone (35min on hold) and am yet to receive a response on my initial mail alerting of the rental issue. So I can't rate question 4 yet. "
" Everything seemed okay, but when returning the car they said someone had tried to force open the car door lock and demonstrated that the key did not fit. We never tested this at pickup because the remote is always used, because of this it's impossible to disprove whether or not it was an existing issue. After reading up more on Locauto it seems to be a very shady car rental company and I regret renting from them. Locauto is now demanding 150 euros for the repair + 99 administrative fee. With a flight to catch I reluctantly sign off on the car return without knowning what they want to charge. I booked with super excess cover for extra peace of mind, I hope for a swift resolution now with autoeurope. I do feel that the Locauto's rating is rather high on the autoeurope high, on trustpilot they have nothing bad negative reviews. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by JEREMY - 18 July 2018
" I have rented an AUDI A4 but Unfortunately it was not specified as very necessary condition to have TWO Different Credits Cards from two different companies (like VISA and Master Card or even AMERICAN Express), this condition MUST BE SHOWN at the CAR Profile. So people can be aware that they will have and Ford for the price of the AUDI they´ve Rented. "
" I have rented an AUDI A4 but Unfortunately it was not specified as very necessary condition to have TWO Different Credits Cards from two different companies (like VISA and Master Card or even AMERICAN Express), this condition MUST BE SHOWN at the CAR Profile. So people can be aware that they will have and Ford for the price of the AUDI they´ve Rented. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MYKOLAS - 18 July 2018
" We was offered different additional services, so please read your terms of rental, just to to know what is your needs "
" No long waiting for service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIRTS - 16 July 2018
" This is not ok, that we choose full insurance and on pick up car, must pay once again :( "
" 1. Very slow working staff - long line in Venice. 2. Today is 16th of July, they still keep deposit 500 EUR since 9th of July we left country. 3. In spite of having full insurance from your company, they say we must take full insurance by Locauto as yours as broker insurance is not valid. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by ROBERT - 09 July 2018
" Easy booking with great results. "
" Pick up and drop off both went seamlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by TIM - 09 July 2018
" Excellent Car and Customer Service. "
" Excellent Car and Customer Service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN LINDA - 08 July 2018
" Always use Autoeurope for ease and best prices "
" Friendly staff. But car was not clean inside and no washer water "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by VALERI - 07 July 2018
" NEVER AGAIN!!!!!!!!! "
" Auto Europe hide the little detail that I dont have an inshurance with Locauto and that if something happens first I have to pay locauto and than deal with autoe.?????!!!!!!What kind of nonscence was that?NEVER AGAIN!!!!!!!! And for shure I will make complain and take the time to tell everywhere what kind of unprofecionals you are !!!The first two days of my vacation were all about dealing with autou.and spoil my holliday!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 05 July 2018
" No problem encountered at all "
" Good service but they do try to upsell on everything "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DMITRII - 28 June 2018
" Good UX, more information before, possible to ask the renting company about special conditions before approving the booking. "
" Very quickly staff and drop-off process. Honesty shows all scratches and damages before rent. Good conditions of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ALEXANDRU IONUT - 20 June 2018
" Good offer and everything was acording to it. Easy to rent using Auto Europe. "
" Very friendly an helpful persons. The pick took a little too long (ca. 1 hour) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ALESSANDRA - 19 June 2018
" Molto molto positiva "
" Tutto è stato facile e , sia la persona alla reception che quella alla consegna del veicoli sono state molto molto gentili e disponibili. Ottima esperienza "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SAZONOV - 11 June 2018
" No remarks to Locauto. Keep it up! "
" The car was almost new, counter staff was polite and fast. Parking is near. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STEFANOS - 16 April 2018
" EXCELLENT "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by OLENA - 03 August 2017
" Service was nice, managers were affable, no delays, car was in good condition, with full tank. "
BERGAMO, IT - Reviewed by PARASKEVAS - 30 July 2017
" I do not have thoughts to share but an unforgetable experiance. There wasn't any rental with Locauto or any other car rental company from you. I found car by my self and be sure that i will not let this situation that i have been found(in a foreign country me and my wife without car and with 4 reservations wait for me in 4 different cities in Italy!!!) I will use all my legal rights and be sure that in the end i will be justified.At last if you try to contact with me please inform your employ that will call me that he must respect the client first and after the company that he represents.For the beggining i want to inform you that i will resign to the European Ombudsman.Now the problem (sirs) is yours. Regards, Gkoutziouris Paraskevas "
" The same and worst!!! "
CATANIA, IT - Reviewed by THEODOROS - 25 July 2017
" Everything automated and smooth as far as things go by the book. But in case sth needs special attention (e.g. refund request in case of damage) the procedures are not as fast and efficient as they should. "
" New and very good cars. Full extra models. Very clean. Decent prices and decent charges in case of damage. "
OLBIA, IT - Reviewed by MARYSE ELISABETH - 24 July 2017
" Excellent team at the counter and at the cars. Pleasant and smiling! "
TRIESTE, IT - Reviewed by MAXIM - 24 July 2017
" I booked a car from 9th of July 13:00 until 21st of July 14:00, so I paid for the extra day at the time of booking. Nevertheless, Locauto charged me additionally for the extra day (car was returned at 15:30). "
MILAN, IT - Reviewed by SOPHIA - 19 July 2017
CATANIA, IT - Reviewed by SERGEI - 16 July 2017
" 2 separate parkings, not clear where to go "
BOLOGNA, IT - Reviewed by CARLO - 16 July 2017
" Locauto are nice and kind people but I was not happy to book a Passat SW and get a Fiat Tipo, beside it it was really smelly of smoke at the point of vomiting "
CAGLIARI, IT - Reviewed by BOHDAN - 14 July 2017
" The only thing I do not like is that Locauto trying to sell me very expensive insurance every time. I also expect road assistance to be included in the price and not with extra cost. I also expect replacement car if given one breaks. The fact that they want extra for this is rediculous. "
BARI, IT - Reviewed by ERMIONI - 14 July 2017
CATANIA, IT - Reviewed by BULAT - 12 July 2017
" I was not notified of the mandatory deposit for EUR 1700 before paying for the car booking. It was only on the voucher that has already been payed. These amounts should be notified about beforehand, as well as all the mandatory charges. I had and option for baby seat as well, but I wasn't charged on the booking. It was charged on the counter when picking up with on a sum that was not much but bigger than I was notified, as the extra tax has been charged. How come the extra charge for tax in the VAT country? That is a misinformation. "
" I was booking the VW Passat Variant or similar, however I was given the Fiat Tipo instead, which is significantly smaller and just worse car. I had a need for that space in the trunk that wasn't fulfilled completely. Not mentioning the unforeseen charge extra tax charge on the baby seat, forced deluxe service fee as I was not aware of the EUR 1700 deposit before I've already purchased a voucher. "
NAPLES, IT - Reviewed by RAY - 12 July 2017
" Very efficient service, reasonable costs "
" Very efficient service at the rental location, but poor instructions/communication about facilities to get there from the airport terminal. "
OLBIA, IT - Reviewed by GIOVANNI - 11 July 2017
CAGLIARI, IT - Reviewed by VIRGINIJUS - 10 July 2017
CAGLIARI, IT - Reviewed by DMITRII - 06 July 2017
" Requested to change my booking, nothing. Useless and fraudulent advertising. Had to wait 6 hours to pick up the car. "
" They tried to help somehow but inafective with rude people at desk. "
TRAPANI, IT - Reviewed by PIOTR - 03 July 2017
OLBIA, IT - Reviewed by ANZE - 13 June 2017
" good price "
" Very satisfied ... outside airport terminal ...practicaly new car for a very good price "
TRIESTE, IT - Reviewed by LAWRENCE - 11 June 2017
NAPLES, IT - Reviewed by JACOB - 07 June 2017
" The website service and paperwork was adequate. "
" The service at the airport in Naples was slow. Even after the paperwork was done it took more than an hour to get the car. The first one turned out to be unavailable for some reason after which I needed to get a new contract. For the second one there was also a delay to bring it from the deposit to the parking outside the office. At Bari airport it was difficult to find the place to leave the car. "
NAPLES, IT - Reviewed by ANTON - 07 June 2017
" I havn't get my car because rental company decided that my credit card is debit. It was a credit card for many other companies. How can I get my money back? Because I didn't recieve a servise and my holiday was ruined. "
" I havn't get my car because rental company decided that my credit card is debit. It was a credit card for many other companies. How can I get my money back? Because I didn't recieve a servise and my holiday was ruined. "
BERGAMO, IT - Reviewed by LACHEZAR - 01 June 2017
" Auto Europe misled me to book with Locauto who are complete scams. I hope you shall check my case and do something about it otherwise I will consider you are part of the scheme. "
" COMPLETE SCAMS "
BRINDISI, IT - Reviewed by DARIO - 30 May 2017
" keeping the expectation "
" all the experience was great. I hope it will continue to stay like this even in the future. "
CAGLIARI, IT - Reviewed by JAKUB - 25 May 2017
MILAN, IT - Reviewed by FERENC KRISZTIÁN - 24 May 2017
" Confusing that You have AutoEurope and Locauto also at the airport. First it was unclear where to go. "
" Helpful frontdesk Friendly staff at car pickup area Deposit is still not released!! "
BERGAMO, IT - Reviewed by WILLEM ARI - 21 May 2017
NAPLES, IT - Reviewed by NATALIJA - 20 May 2017
LAMEZIA TERME, IT - Reviewed by CRISTIAN - 20 May 2017
" Shittiest car rental company. No money refund for important reason as missing flight. "
" Same as with above mentioned. "
MILAN, IT - Reviewed by VEACESLAV - 20 May 2017
BARI, IT - Reviewed by KESTUTIS - 17 May 2017
ROME, IT - Reviewed by LEV - 14 May 2017
" When I recieved a car, I asked, if I have fool coverege of damage? I in same time, ordered 2 cars, but in first company asked 400 euro for a coverege and I payd. Mr in office sed that everything ok. But later, after idid exedent, understand, that I"ve nothing. Only base "
TREVISO, IT - Reviewed by SORIN TITUS - 14 May 2017
BARI, IT - Reviewed by LASZLO - 12 May 2017
" Locato is not the best company... we had to pay more than 2000 EUR down payment at the rental. "
BERGAMO, IT - Reviewed by VYTAUTAS - 09 May 2017
" Good car, good service. "
BARI, IT - Reviewed by PETER - 05 May 2017
" No cancellation or rescheduling at the day of the rental... I lost 89 Eur. Never again auto Europe "
" Declined my credit card. Staff not helpful at all. Given zero effort into changing my reservation to someone else's name "
CATANIA, IT - Reviewed by IULIAN - 30 April 2017
" Very good car "
MILAN, IT - Reviewed by GABRIELA - 27 April 2017
" I was very pleased.The price is the best and it is important that they are sending mail for every movement of my credit card. I am informed in a real time.There are not delay. They are very professional people and are working friendly. Sono molto contenta per il servizio.Il personale e molto professionale e danno tutte le notizie , senza chidere in anticipo.Tramite mail si transmite ogni movimento e si sa in un tempo reale tutto quello che serve.Quando ho ricevuto la macchina mi hanno oferto tante notizie per partire e arrivare alla mia localisazione.Ho avuto la sensazione che sono la, proprio per darmi tutte le notizie.Vi ringrazio!!! "
MILAN, IT - Reviewed by RAIVO - 14 April 2017
ROME, IT - Reviewed by PIOTR - 13 April 2017
ROME, IT - Reviewed by GEORGE - 12 April 2017
MILAN, IT - Reviewed by HELMUT - 11 April 2017
" as a matter of fact I had to cancel my trip due to an emergency but dropped below the 48hour cancelation rule and was therefore fully charged. No show and being charged I can accept, but when reported over the phone and the front desk refers only to conditions and terms is frustrating as limited. The paradox in all this, is, that it was impossible to transfer the reservation to a different date. Not sure if to call this a rip-off ... now I'm about to make a new reservation for the same trip and wish to find an alternative platform although I've been happy in the past ... I think this should be debated to treat such circumstances more mindfully. "
TRAPANI, IT - Reviewed by LUKAS - 11 April 2017
MILAN, IT - Reviewed by RUMEN - 09 April 2017
" This time I am totally disappointed from you!!! My husband forgot his driving license and during two hours I was trying to contact you by phone without success. The lady from Locauto did the same but your site was out of order. No of your provided phones was not in order. I wrote you by your contact form without an answer from yoy. Finally we payed 189 eur to Locauto for the same car with same conditions. It's such a shame on you! You don't care about your clients. You have to return my money back. I am your client for years. Ut after that case I would never refer to you again! "
" They gave us a car knowing that the detector for the gas level is out of order and tried to charge us for unfilled tang but later confessed that our car has a problem with that detector. "
BARI, IT - Reviewed by BRIAN - 07 April 2017
BERGAMO, IT - Reviewed by LECH - 07 April 2017
ROME, IT - Reviewed by RAYMOND - 07 April 2017
" Efficient, high quality and unbeatable prices "
" Fast service and a brand new car! "
CATANIA, IT - Reviewed by KRISTOF - 30 March 2017
" clear, straightforward communication "
" apart from waiting 60+ minutes at their office when picking up the car, everything went smoothly, recommended "
BERGAMO, IT - Reviewed by ANDRIS - 20 March 2017
" Very nice service, using frequently. "
" Even cars where booked long ago for exact time, it still took 1 hour to get them and cars where not ready to metioned time. "
TREVISO, IT - Reviewed by SIMON POETER - 15 March 2017
" The van i rented had the seatbelt sign and sirene on all the time.i informed the person at desk and told me that it will stop after soe time.this kwpt on going everytime i switched on van. The sign that a tyre had low pressure was on.i inflated all tyres but still did not turn off. Some damages were not signed on the contract and i was asked about them on check in.the fuel doo r was kept closed by duct tape. "
" I paid for zero axcess full cover insurance and upon pick up i was informed that roof,tyres,glass , lamps and underneath were not covered.the extra cost was ?225 for four days.i had to pay to be safe. "
BOLOGNA, IT - Reviewed by AMEDEO PETER - 07 March 2017
CATANIA, IT - Reviewed by ANTHONY - 03 March 2017
ROME, IT - Reviewed by CHRISTOFOROS - 03 March 2017
" My credit card is charged with 110 euro for a car i never picked up. When i arrived in Italy i had a problem with my driving license so i asked for the car to be picked up by my wife. After a long phone talking with your representative and the local car rental office that didn't happened. Your representative couldn't do anything unless the local car rental office accept it. I asked to cancel the contract and create a new on my wifes name but that wasn't accepted either. The local office asked for 316 euro more just to do the change. a simple paper work costs 316 euro? when a car rental only costs 60 euro? This in my country is called fraud and extortion. "
" They are gently speaking, despicable. "
BARI, IT - Reviewed by CHRISTIAN - 23 February 2017
BOLOGNA, IT - Reviewed by EMILCHO - 08 February 2017
BERGAMO, IT - Reviewed by JONAS - 07 February 2017
" First of all, deposit of 1700? will be freezed in your account. It will come back in 4-7 days Secondly, they will charge you for some extra thing at the counter, for instance snow chains. It is mandatory, but nothing mentioned in the agreement abou that, extra 39euros for 4 days rent. Lastly, the check-in at the counter took 20-30 min per person. Longest ever rent by far... "
TORINO, IT - Reviewed by MIHAI - 02 February 2017
" The blocked money 900 Euro are still blocked after 1 week. "
BERGAMO, IT - Reviewed by YULIYAN - 18 January 2017
" The rental company could not charge my card, Auto Europe call center in Italy did not helped. The rental company asked for 200 EUR more to provide a car. Their representatives at the airport were very rude, did not helped at all, did not want to tell their names so I can not complain. I was forced to use another rental company. You have ruined my day and holiday! "
" The rental company could not charge my card, they asked for 200 EUR more to provide a car. Their representatives at the airport were very rude, did not helped at all, did not want to tell their names so I can not complain. I was forced to use another rental company. You have ruined my day and holiday! "
BOLOGNA, IT - Reviewed by ANDREY - 15 January 2017
" Dear AutoEurope regretfully I can say that LocAuto is a scam and fraud not a rent agency. For one false scrath they debited 1950EURO from my credit card. Please advise if you have any customer protection options available, I intend to file a claim to police and whatever commercial board in Italy i will be able to find. "
" Dear AutoEurope regretfully I can say that LocAuto is a scam and fraud not a rent agency. For one false scrath they debited 1950EURO from my credit card. Please advise if you have any customer protection options available, I intend to file a claim to police and whatever commercial board in Italy i will be able to find. "
MILAN, IT - Reviewed by IEVGEN - 10 January 2017
" The car was delayed for two hours. Despite that fact that car should have been provided at 1PM according to contract, it was provided at 3PM only. "
MILAN, IT - Reviewed by OLEG - 09 January 2017
" The voucher wich I have received from your company contained many factual mistakes which resulted in failure of taking a car from your company and losing money "
" Upon our arrival to the Malpemsa airport (at 22:15), Locauto manager has refused to give us a car saying that I don't have credit cards. In fact, I have provided debit cards with the sufficient amount of money on them, but it didn't help. As a result we were forced to take another car in another agency for more money. In addition, Locauto manager has charged more than 150 Euros from my debit card (winterization + fuel deposit) for the services which were never provided. So far the amount is not released. "
BOLOGNA, IT - Reviewed by VLAD - 02 January 2017
" Overall a good experience. "
" Overall a good experience. The rented car was clean and in good technical condition. The staff was friendly and helpfull. "
BERGAMO, IT - Reviewed by PANAGIOTIS - 28 December 2016
" Really not satisfied "
" They just want to take your money. My experience : I had a reservation in a name different than the visa's name so they couldn't let me take the car (although I had paid the money ) then they told me that I should change the drivers name to someone who has a visa . But you can't change the name after the time you programmed to pick the car . So they told me that I couldn't do anything but buying a new contract with no matter whose visa with extra money and no discount of course. "
BOLOGNA, IT - Reviewed by YOEL - 18 December 2016
BARI, IT - Reviewed by IVAYLO - 14 December 2016
" excellent comunication, excellent price ! "
" excellent car, excellent service ! "
CATANIA, IT - Reviewed by LAWRENCE - 12 December 2016
" Fast, straightforward....the best "
" Fast, straightforward....the best "
MILAN, IT - Reviewed by TAMAS - 09 December 2016
" A bit complicated to rent, but overall it is good. The membership registration part could be more easy especially. "
" If you are kind, then they are VERY kind with you. This is Italy :-) The deopsit even with Full Insurance is still way too high. But you get that back anyway. "
PISA, IT - Reviewed by CARLA - 06 December 2016
" Very wide range of proposals "
" Everything went smoothly even if the rental parking is a little bit far from the terminal "
PISA, IT - Reviewed by PAUL - 22 November 2016
" An excellent service with a smile too. "
MILAN, IT - Reviewed by ALEXEY - 21 November 2016
" Took about 30 minutes to get the car "
BERGAMO, IT - Reviewed by DIANA SINDIA - 16 November 2016
" No hidden costs. Good service. However, the car they sell with pick-up at 7.30 is not available until 8.30 as the office in the airport opens only at that time. We had to wait for one hour to pick up the car. "
" This is our second time with Locauto. A good car rental company. Our car had the oil lamp led on, just as we picked it up; yet they insisted that we could use the car in this condition for 2000 km more. Ok... The car was in perfect shape, very clean and it smelled good. They took deposit for car 350 euro and deposit for fuel, 100 euro. One week after drop-off they unblocked the car deposit , but not also the fuel deposit, though we handed it in with fuel tank. Still waiting for that bank notice... "
LAMEZIA TERME, IT - Reviewed by LUC - 11 November 2016
" Excellent professional friendly service "
TURIN, IT - Reviewed by BARBARA - 10 November 2016
" Used the service several time in the last years and always been satisfied. Competitive tarifs. Usually go for the super cover for a limited extra expense. However it must be said I never had the need to do any claim for reimbursement. I can only wish, in the unlucky event of an accident, the follow up will occur as smoothly and problem free as the rentals have been. "
BERGAMO, IT - Reviewed by VLADIMIR - 08 November 2016
" often suitable prices "
" very positive and attentive staff at the parking "
BERGAMO, IT - Reviewed by LEONID - 08 November 2016
" I got brand new car but type of the car was different than I booked. "
PISA, IT - Reviewed by KIERAN - 08 November 2016
" I had to queue for an hour and a half before being served at the desk. It was by far the slowest desk in the rentals area "
VENICE, IT - Reviewed by VLADA - 07 November 2016
" I have never been sent a voucher that has proved to be rather disastrous as I have not gotten some vital information and was not able to rent a car in the end. "
" The stuff acted as if they cared but ultimately all they said was that they are not responsible for anything, all they do is check documents and provide cars. If any problems do arise, they should be addressed only to a Auto Europe. "
CATANIA, IT - Reviewed by GYÖRGY - 07 November 2016
BERGAMO, IT - Reviewed by LAURENTIA - 06 November 2016
BERGAMO, IT - Reviewed by ANTHONY MARIO - 05 November 2016
MILAN, IT - Reviewed by DIMITRIOS - 04 November 2016
" Excellent! The best platform for rent a car! "
" Excellent service! Very kind and helpful the staff. I recommended! "
VENICE, IT - Reviewed by ARTUR - 03 November 2016
BERGAMO, IT - Reviewed by JEVGENIJUS - 31 October 2016
" only one sighting,maybe the deposit could be lower? "
TURIN, IT - Reviewed by RONALD - 28 October 2016
" It was horrible. I went to pick up the car, gave the card to the man after the desk and he told me that you don't take debit card and he threw it on the desk without explaining things or trying to help me. I asked him for help and he just gave me his back and ignoring me. The thing is that I booked the car with this debit card. He just told me to sent an email to take my money back. It would be very pleasant if you reply back. Thankyou. "
ROME, IT - Reviewed by STILIYANA - 28 October 2016
" In your voucher is not clear that there is a local company which is mediator between the client and Auto Europe. It would be better to mention that there is additional insurance between the client and Locauto if the client wants full insurance of the car. "
" I am not satisfied from your local representative - Locauto. First, the lady behind the desk / unfortunatelly I don't remember her name/ was nervous and hasty. Twice she printed a copy of contract with wrong car's check out - 30 minutes less. I asked her to correct the time and she was getting nervous and starting to complain of his colleague in Italian - a language I don't understand. There was another client next to me who was Italian and he understood everything and asked me where am I from. I felt absolutely embarassed without any fault. Second, the lady said that the tank is full but it was not. In my calculations about 10 litres fuel were missing but unfortunatelly I saw this outside the parking and I didn't have time to return. "
ROME, IT - Reviewed by VADEE - 28 October 2016
BERGAMO, IT - Reviewed by ADRIAN - 27 October 2016
" We booked an Audi A4 Estate as we were 4 persons with 6 luggage. Instead we were given a Mercedes GLA 180 We could only fit 4 luggage at the back and had to travel with 2 suitcases on our laps. We asked of a change of car but were told nothing was available. "
VENICE, IT - Reviewed by HWAN KWEI - 23 October 2016
TRAPANI, IT - Reviewed by MICHAL - 22 October 2016
TRAPANI, IT - Reviewed by JOSEPH - 20 October 2016
BERGAMO, IT - Reviewed by CATALIN - 20 October 2016
" After I return the car in good condition with no damage and the full Tank, the person that received the car told me that I will be able to use the 1000 Euro use like guaranty immediately. After 2 weeks passed, I still can not use the 1000 Euro deposit blocked on my card. How I can unblock this amount of money. "
MILAN, IT - Reviewed by MICHIEL - 20 October 2016
" We ordered a car via Auto Europe with 'coverage' for the risks you might have with damage to the care. When I arrived at the rental company they asked us again if we wanted this coverage. It was a bit unclear if we needed to take this or not. It was about 300 euro extra. We did not take it. Also we wanted a car with GPS. The rental company did not have it. It was also not clear if GPS was included in the price we payed to Auto Europe or not. The rental company wanted extra money for this. We did not take the GPS. Please make a bit clear what you do and do not get via Auto Europe. "
" They tried to sell all kinds of other stuff.. GPS was extra, insurance was extra, road support was extra.. They allocated 100 euro for the gasoline.. "
TURIN, IT - Reviewed by MICHAEL - 19 October 2016
" We were late getting in to Turin from Paris and I called to try and ask for a rearranged time. Your people were the most unhelpful and I won't be using your service again. At great cost I had to get a taxi, the stress involved nearly ruined a holiday that again cost a lot of money. NOT HAPPY! "
" Do your rental companies have customer experience training, seemed lacking! Again, unhelpful in the phone and curt when arriving at the Turin desk. "
BARI, IT - Reviewed by TIVADAR - 18 October 2016
LAMEZIA TERME, IT - Reviewed by JIRI - 18 October 2016
" It is very important to have an EMBOSSED credit card with a sufficient limit for the deposit (1300 EUR), otherwise you may be obliged to pay additional CDW insurance of 230 EUR per week. "
BARI, IT - Reviewed by BARIS - 14 October 2016
" Bari agent supplied me the car without hassle. Although the car was in good condition mechanically, it carried 50000 km and had couple of scratches on the body "
BARI, IT - Reviewed by ANTONIN - 10 October 2016
VENICE, IT - Reviewed by NATALIJA - 07 October 2016
" Great prices, very easy booking, good experience "
" Excellent service, very efficient, quick "
BERGAMO, IT - Reviewed by BORISLAV - 06 October 2016
" It's very easy to rent a car by auto europe's site "
" The car was almost new, very clear and the employee was very polite. The program for check in and check out that they use is very professional and convenient for customers. Very good quality! "
BOLOGNA, IT - Reviewed by SALVATORE - 02 October 2016
" I made a complaint and I have a refund has been recognized that it never arrived! "
" I was given a lower class car, not perfectly clean and not with a full tank of gasoline. "
TREVISO, IT - Reviewed by ULLA - 30 September 2016
" Car was dirty and dented at pickup, but a bigger model "
TRAPANI, IT - Reviewed by DAINIUS - 29 September 2016
" Unfair company! "
" A very long time at the reception, 3 people before me and was waiting 1,5 hour! Unfair invoice to compere with order. "
PISA, IT - Reviewed by MATTHEW - 29 September 2016
" Excellent service. "
" Excellent company. They allowed us to bring the car back to a different city with just a small fee. The line in Pisa was very long. "
VENICE, IT - Reviewed by FELIPE - 29 September 2016
" Over charge credit card and no information is given to customer about the extra charge. A garanty deposit is deducted from your credit card and You don't know for sure if the money will be really return. Customer is caught off guard, due to flight schedule. Drop the car at location, an agent receive the key, client do not look in detail, trusting the rental company will charge what was on the sign agreement. Later on you are out of the country, and start the process of endless email back and forth with no clear result. "
" To long of a wait to get attended and process your papers. It took me 40 minutes "
BERGAMO, IT - Reviewed by ABRAHAM - 28 September 2016
BERGAMO, IT - Reviewed by KADOGLOU - 28 September 2016
" I TAKE THE CAR AFTER 45 MINUTES "
BERGAMO, IT - Reviewed by DIANA SINDIA - 26 September 2016
" There is an obvious lack of communication between autoeurope and Locauto, since our voucher clearly stated pick-up time at 7.30 pm and the Locauto rental only opens at 8.00. Still, the attendant was 10 minutes late. Once he arrived, we had to wait for him to open the office and make the inventory of all the cars, until he attended us. We did not enjoy this. Otherwise, the car was clean and things went smooth. "
FLORENCE, IT - Reviewed by HUNGWEI - 26 September 2016
" VERY VERY Dissatisfied. The worst rental experience I've ever had. I rented the car with super coverage from internet few months ago before the trip. When i picked up the car in florence, the clerk told me there were other insurances cost 19 / 28 euros for the whole rental ( 5 days). It's not expensive so I decided to take the one costs 28 euros without too much consideration. After the clerk printed out the contract, it becomes 280 euros. It's definitely unacceptable. But the clerk told me i can only cancel the whole reservation or change the insurance to the less expensive one ( the one was been told 19 but 190 now). It's not easy to find another car with more than six seats immediately, so i had been robbed. "
MILAN, IT - Reviewed by PANAGIOTIS - 25 September 2016
CAGLIARI, IT - Reviewed by STEFANO - 25 September 2016
ROME, IT - Reviewed by KEVIN - 24 September 2016
" Locauto team very helpful "
PISA, IT - Reviewed by NIKOLAY - 24 September 2016
VENICE, IT - Reviewed by NATALIJA - 23 September 2016
" Great service, prices, goid choice "
" Staff very nice and professional, quick service, very satisfied, will rent again "
PALERMO, IT - Reviewed by DMITRIJS - 23 September 2016
" on the reservation stage everything was smooth. "
" I booked a car from a Midsize cl. (Volvo V40), but Locauto provided me with VW Golf that I learned later was from Compact one, thus I had problems with the luggage space. On the check-out list 13 (!) scratches had been indicated. On the check-in Locauto officer found that there were no inflator kit in the car (I did not see or use it and had no idea of what it was) and the car had one additional scratch. I was really surprised because on check-out the kit had not been presented to me. It is evident that no one being in a hurry could additionally thoroughly inspect a car with 13 damages. But the main issue is the absence of the kit that looks like fraud. It was unfair to provide me with the downgraded car and cheating with the kit. "
PALERMO, IT - Reviewed by FILIPPO - 21 September 2016
" Due to the unavailability of the booked category (Audi A3), they proposed me a Renault Espace AS ONLY alternative. It cannot be that only one car is available; at least there should be another alternative. At the end I decided to take the Golf Sportsvan, which is one category lower than the booked category for the Audi A3. I would kindly ask you to consider a reimbursement for the difference or giving me the opportunity to a free upgrade for the next booking. Thanks for your consideration. "
TREVISO, IT - Reviewed by CLAUDIU - 19 September 2016
" Hello, I have made the reservation on the site and everything was ok, I have choosen the best backage, with the maximum price. When I arrived in Treviso, I was very dissapointed. At Locauto the told me that they must block on my banking accoun 2000 euro, plus 100 euro the fuel tank, plus a fee for leaving the car in another location, bigger the 84 euro that you have told me on site. We were a group of 10 people wanting to rent 2 cars for a vacation in Italy. For those 2 cars they wanter to block + pay an amount of almost 5000 euro. This was very unpleasent. I have told them that they are unfair and my reservation on autoeurope.eu was telling me something else. I was prepared to have a maxim of 500 euro temporary blocked amount. "
" Hello, I have made the reservation on the site and everything was ok, I have choosen the best backage, with the maximum price. When I arrived in Treviso, I was very dissapointed. At Locauto the told me that they must block on my banking accoun 2000 euro, plus 100 euro the fuel tank, plus a fee for leaving the car in another location, bigger the 84 euro that you have told me on site. We were a group of 10 people wanting to rent 2 cars for a vacation in Italy. For those 2 cars they wanter to block + pay an amount of almost 5000 euro. This was very unpleasent. I have told them that they are unfair and my reservation on autoeurope.eu was telling me something else. I was prepared to have a maxim of 500 euro temporary blocked amount. "
VENICE, IT - Reviewed by IZZET - 18 September 2016
FLORENCE, IT - Reviewed by SHARMEEL - 16 September 2016
ROME, IT - Reviewed by IGOR - 15 September 2016
BRINDISI, IT - Reviewed by MICHELINO - 13 September 2016
OLBIA, IT - Reviewed by WALTER - 12 September 2016
" I have been satisfied for the good organization. Everything has followed without any problem. "
" Good service and cars in a very good gondition "
PISA, IT - Reviewed by JAQUES - 11 September 2016
" The car was good, but after 3 days driving we had a problem because there was no oil in the engine. So we had to refuel oil by ourselves, fortunately we get our money back for the oil at the end. We take and option for 65 euros that we had not to refuel the tank with gasoil. But at the end they take all the price for renting the car instead of taking the 65 euros refueling. This is a bit upseting in this experience. When we take the car at the agency we had to wait for a long time and it was the same when we return the car at the end, this is pretty stressing when you had to respect a schedule. That was a pretty bad experience at all. "
MILAN, IT - Reviewed by MARIOS - 09 September 2016
" Need to explain insurance better so that people feel more confident when booking. "
" Service was speedy and OK. Car as advertised and rather new. No major issues. "
ROME, IT - Reviewed by PETYO - 07 September 2016
" I used Auto Europe few times and i am satisfied. Recommend. "
" Locauto offer me best price, service was OK and the employee in Rome and Genoa were very friendly and polite. "
ROME, IT - Reviewed by LUIGI FRANCESCO - 06 September 2016
OLBIA, IT - Reviewed by LUCA - 06 September 2016
" Completely satisfied about assistance of customer support during booking of the car. "
" Principally satisfied, but a little beat long to wait at thedesk. "
OLBIA, IT - Reviewed by ROBERTO - 06 September 2016
CATANIA, IT - Reviewed by FABIO GIULIO - 05 September 2016
" prenotazione veloce , cortesia e disponibilità "
" Ottime tariffe , puntualità nella consegna del veicolo , velocità nel disbrigo delle pratiche , auto in perfette condizioni ed immacolata. Rientro e controllo altrettanto veloci. Cortesia e disponibilità degli addetti . Assolutamente da consigliare . "
ALGHERO, IT - Reviewed by STEFAN - 05 September 2016
" I did not manage to pick-up the car because they refuse to accept the credit card issued on my name by my company! "
" they refuse my credit card without any explanation! "
ROME, IT - Reviewed by PAOLO - 05 September 2016
MILAN, IT - Reviewed by MASSIMO - 02 September 2016
OLBIA, IT - Reviewed by FRANCESC - 01 September 2016
ROME, IT - Reviewed by GUILLERMO - 01 September 2016
" Tuve mucha presión para contratar el seguro por parte de LOCAUTO. Convendría que ofrecieran un plan en donde el seguro no fuese por reembolso, sino directamente con el arrendador. "
MILAN, IT - Reviewed by DANIELA - 01 September 2016
" molto bravi e efficienti, ma non rispondono mai al telefono quando necessiti, questo è un male, perchè abbisognavo di assistenza, ma non hanno mai risposto "
" l'auto era eccellente con navigatore incluso gratis "
OLBIA, IT - Reviewed by LISE - 31 August 2016
CATANIA, IT - Reviewed by JEAN-OLIVIER - 30 August 2016
" we use to rent car for many years (first time in 2005) with auto europe. We are always satisfied. "
" We got a very good experience with Locauto.They were correct, respect. They propose us an upgrade for 3 euros per day (Duster instead of Clio), the deal was very good for us. We didn't rent GPS and there was one in the car. It is very useful in Sicilia. Locauto OK at the opposite of Firefly two years ago in Toscana at Bologne airport. "
OLBIA, IT - Reviewed by SANDRA - 30 August 2016
VENICE, IT - Reviewed by MARIA LAURA - 30 August 2016
" Pas de prise de recharge dans voiture ni de GPS our une Audi 3 c est un très mauvais point "
BARI, IT - Reviewed by FRANCESCO - 29 August 2016
CATANIA, IT - Reviewed by TEODOR - 29 August 2016
" The car rental deposit on my bank account appeared as payment and not as locked amount. "
" A payment was done on my credit card without notifying me (Email test SMS). I would like to know what the payment was for. "
CAGLIARI, IT - Reviewed by SAVERIO - 29 August 2016
PALERMO, IT - Reviewed by IRINA - 28 August 2016
" AutoEurope didn't stand for my rights. Didn't provide the best service. Didn't take time to investigate my claim to Customer Service with the previous booking (EU 10958156). I regret that I became the client and stayed the client. I will never recommend the service of AutoEurope. Moreover I will spread my negative experience all over the Internet. To warn other customers that they cannot count on any service from the car-broker AutoEurope but can count to be cheated. I considered a car-broker company a good mediator. I bacome your client so that you can give me best price and be on my side in any unclearties, etc. Now I know that it's pure money earning machine with no any added value. I was ignored with my problem and robbed at the end. "
" 1. Got the wrong car - manual not automatic 2. Didn't make the check of the replaced car and didn't ask me to sign the docs for it. 3. Although I have recieved the written confirmation of the Locauto manager in Palermo that I can return the car before 13:30 on the 21st of July in Catania, the managers in Catania has counted an extra day into my invoice after me returining the car at 13:10. 4. My request to the customer service Id cs 77321 - PA 8171 is ignored and never answered. 5. I am still waiting for the refund as promised. "
CAGLIARI, IT - Reviewed by ROSSANO - 28 August 2016
" Buon giorno, non ho suggerimenti da darvi perché ritengo il servizio ricevuto un ottimo servizio, voglio solo elogiare tutto il vostro personale della sede dell'aeroporto di Cagliari per l'efficienza e gentilezza con la quale mi hanno reso un servizio ben superiore alle mie aspettative, Alessia e Rossana sono due nomi che ricordo, ma anche l'altro personale del quale non conosco il nome merita un elogio. Grazie e Arrivederci "
" Buon giorno, non ho suggerimenti da darvi perché ritengo il servizio ricevuto un ottimo servizio, voglio solo elogiare tutto il vostro personale della sede dell'aeroporto di Cagliari per l'efficienza e gentilezza con la quale mi hanno reso un servizio ben superiore alle mie aspettative, Alessia e Rossana sono due nomi che ricordo, ma anche l'altro personale del quale non conosco il nome merita un elogio. Grazie e Arrivederci "
OLBIA, IT - Reviewed by FRANCESCO - 28 August 2016
" troppa coda ai banchi per la registrazione e la consegna dei documenti. l' attesa al banco è di almeno un' ora. Sarebbe necessaria la presednza di piu' addetti "
BARI, IT - Reviewed by DIMITAR - 28 August 2016
" Everything was perfect, nothing to add. "
" They offered to me much better car for only 3 Euro per day more. Polite staff. "
BERGAMO, IT - Reviewed by MASSSIMILIANO - 27 August 2016
" La ragazza con cui abbiamo effettuato la prenotazione telefonicamente è stata molto chiara nei dettagli e molto cortese. "
" Il servizio al ritiro ed alla riconsegna auto sono stati buoni. "
BARI, IT - Reviewed by PIETRO - 24 August 2016
CATANIA, IT - Reviewed by ERATO IOANNA - 23 August 2016
" Easy to book a car, excellent support when needed to amend the booking, value for money. Was a bit confusing trying to secure Excess Refund Form, but when we submitted the form with the needed documents, the company reimbursed the cost fast, without any hassle. Quick response to all communications made. "
" easy to check in check out the car. the car was in very good condition. excess charged was OK for a small damage accidentally cost. relatively straightforward. The deposit was not too much compared to other rental companies and given the car model. "
CAGLIARI, IT - Reviewed by MICHELE - 23 August 2016
" Professional people "
" Professional people. "
BARI, IT - Reviewed by SILVIA - 22 August 2016
" Completamente soddisfatta. Era la prima volta che noleggiavo un auto. Ho telefonato, mi è stato spiegato tutto perché non volevo sorprese e non ne ho avute. Ho fatto tutto con l'operatrice che pazientemente, anche se era domenica mattina, mi ha fatto preventivi e mandato mail nel giro di pochissimo. Mi ha fatto anche un'offerta migliore di quella su internet. Grazie mille "
" Soddisfatta al 100%. Ho pagato solo 19? in più, una piccola assicurazione. Ho avuto un'auto più grande di quella richiesta, nuova, ha consumato pochissimo e funzionato tutto alla perfezione. Rapidi, veloci e sorridenti (che non è poco) i ragazzi del rent a car all'aeroporto di Bari. "
LAMEZIA TERME, IT - Reviewed by ANTON - 20 August 2016
" smooth process of ordering through the internet and processing of order and pick up / return of car. Very friendly, helpful english speaking employees. "
CATANIA, IT - Reviewed by BENJAMIN - 18 August 2016
" I have booked a car with your company online to pick it up from catania at the 13th of august and I booked the fullversion of the insurance.I paid in full, car and insurance. Than when I arrived at catania to pick up car the thing where different it was a horrible experience!! The voucher number is EU10498322-1 the person that was at the desk of LOCAUTO told me if you want the car you have u pay deposit of 2,000.00! I told him I don't have that kind of money I told him I pad everything on line including the insurance. He told me if you do not pay I can't give u the car and then I told him I want the refund he told me you have to call this number in Italy 800123704 and so i did I spend 3hrs no answer!I had no car! I want the full refund! "
" I hade booked online the reservation number is 4927252-2016. I went to pick up the car from you outlet of LOCAUTO he told me to pay a deposit of 2,000.00 to get the car I told him I paid everthing online and I paid the full version of the insurance he told me if you want the car you have to pay that full amount I told him I don't have that amount then he told me so no car! I told him I want a refund, he told me to call 800123704 I spend 3 hrs calling at the airport but no answer! It was a horrible experience a holiday without a car that I paid and I didn't get and no refund!! I want the refund back as I did not get the car! Thanks "
PALERMO, IT - Reviewed by CARMEN MARIA - 17 August 2016
BARI, IT - Reviewed by PIERRE - 15 August 2016
" A lot of problems with the rental car company that I shared with AutoEurope. Thorough and fast response from AutoEurope about how to proceed best with LocAuto. "
" - Long wait to pick up the car. I had to wait one hour at the desk while 4 customers before me. - Lack of flexibility of the agent when it came to the credit card to be used. - Given that we picked up the car late, we were supposed to be able to give it back later. It had to be confirmed but we did not receive any confirmation;. - No paper document with regard to the state of the car given to us / no copy received by email. We found out online (no explainations given) that a copy was available online only. When we gave back the car, no paper / or proof received that car was ok (only told) - Car had a number of scratched with less than 5cm. We were told that not listed because it did not matter but no evidence that already on the car befor "
NAPLES, IT - Reviewed by PETER - 14 August 2016
TREVISO, IT - Reviewed by CONRAD - 14 August 2016
" Car was great. However, I booked the car with full excess cover. When I arrived I was told that the excess cover I bought did not include various things and I was charged extra for these. Furthermore, I was asked that to rent an Audi I had to present two credit cards for guarantee, one being a Visa Gold or American Express. This was not flagged during booking. "
CATANIA, IT - Reviewed by CHRISTIAN - 14 August 2016
" Good service and attention to detail "
ROME, IT - Reviewed by IVAN - 13 August 2016
" Great service, excellent staff, superb cars "
" Everything was very good. Staff was helpfull and polite "
CAGLIARI, IT - Reviewed by GIACOMO - 12 August 2016
" Impossible they insurance amount "
CAGLIARI, IT - Reviewed by MIRKO - 10 August 2016
BOLOGNA, IT - Reviewed by PETER - 09 August 2016
BOLOGNA, IT - Reviewed by JOHN - 08 August 2016
" Auto Europe was easy to use and a good rate, but read ALL the fine print on additional insurance and what you need at pickup. "
" i needed an extension and they raised the rate to an extremely high rate. "
TRAPANI, IT - Reviewed by JOAN CARLES - 08 August 2016
" It's very easy and useful to compare prices between different companies and to find the best offer. And also have a telephonic info service in-country for not to pay international calls. It's not my first time with Auto Europe and I'm always happy with their service. "
" They give us a very new car and with GPS without any additional cost. Excellent service!!! "
TRAPANI, IT - Reviewed by MANTAS - 07 August 2016
" I liked additional free driver offer and price was reasonable but I can not recommend for friend as LOCAUTO provide bad reception service. There was many companies in airport but only LOCAUTO had very very long waiting line and working slow. Next time I would pay more and maybe directly choose company in airport. "
" We had to wait 2 hours in a reception line without any explanation. As I understand they have priority for direct LACAUTO clients. Even guy who came after me got a car faster. I assume he was broker client too but Italian citizen. Terrible service experience. Car was new but in the middle of trip oil sign appeared in system panel. "
BARI, IT - Reviewed by MILKO - 07 August 2016
" Very bad experience with this company!! I have paid for renting the car ca. 200 euro in advance for with my visa-card but surprisingly it was rejected to me on site to pay the needed deposit with the same card when I was already on site. It was refused to me get the already paid car as also was rejected to me to receive any refund of my payment!! I am really very disappointed and would never try to get car from this car rental company (auro europe)!! "
" No any help and very bad service! i will never use the same company again !! "
VENICE, IT - Reviewed by FRANCIS - 07 August 2016
" Long waiting time to pick up the car: 1h30 People at the desk not able to explain the insurrance coverage. "
ROME, IT - Reviewed by LEONARDO - 04 August 2016
TRAPANI, IT - Reviewed by MARIA FRANCESCA - 03 August 2016
TRAPANI, IT - Reviewed by MARIUS - 02 August 2016
" THE CAR WAS NOT RENTED. I canceleed the order on the day when I could take a car because the rental company did not accet the debit card. I WILL ASK LOCAL AUTHORITIES TO HELP ME TO GET THE MONEY BACK FROM AUTOEUROPE "
MILAN, IT - Reviewed by ALESSANDRO - 02 August 2016
" Have been renting through auto-europe for years. I am happy to give auto-europe my business "
" As per rental agreement I booked a suv car similar to a Volkswagen Touran 5px. I ne When I got to Locauto it was obvious that they did NOT have any MANUAL cars to match my booked car. Locauto wanted to give me a simple estate car to which I refused. Needless to say we entered an argument. During the argument I was told that a car was available but was AUTOMATIC and as I booked a MANUAL car there was a difference to pay. I was not pleased but I had NO choice and paid the extra 50 Euro for the upgrade of a car that for no fault of mine they did not have. All eventually went well BUT I am VERY angry that final invoice does NOT specify this charge. Here is my fault I should have double checked Locauto are NOT correct people I got done. Fairgame "
CATANIA, IT - Reviewed by EMANUELA - 02 August 2016
ALGHERO, IT - Reviewed by FRANCESCO - 02 August 2016
BOLOGNA, IT - Reviewed by JAIME - 01 August 2016
" Kindle personal in the office Very goog car.. "
CAGLIARI, IT - Reviewed by MARIA - 01 August 2016
" Enormous deposit,dirty car,tricky rules(no other car rentals have),no service between 11pm and 8.00am,you should leave the car keys in a box,with your responsibity.we had to leave the car a day earlier just to be sure(we paid for that day though).still waiting them to release the deposit.too stressful car rental.we are traveling all over the world and never faced such a mess "
MILAN, IT - Reviewed by SELA - 31 July 2016
CONEGLIANO, IT - Reviewed by PABLO IGNACIO - 29 July 2016
" everything ok except that the only place to return the car was at the airport "
" all ok "
MILAN, IT - Reviewed by PARAKKAT KUNHAPPUTTY - 29 July 2016
BERGAMO, IT - Reviewed by NURIA - 28 July 2016
BARI, IT - Reviewed by JOSE LUIS - 27 July 2016
" I called you to inform about The delay of the flight before my arriving to Bari. But you didn't anything to preserve my booking and Locauto rented my car to another people, said the receptionist. "
" Very bad welcoming. No charm. Finally we came from Brindisi by taxi. The receptionist offered us a damaged authomatic car (Skoda Octavia) or a lower cathegory non authomatic: Astra or Focus. We choosed The authomatic one, but in The parking there was another authomatic car: a estate VW Golf. The man in The parking said that we could rent the VW, but we needed to return to The office: 15 min walk one way and 15 min more to return. So, The officeman didn't say The truth. "
OLBIA, IT - Reviewed by ALICE - 26 July 2016
" Nous avons dû payer 200 euros de réparations alors que nous n'avons eu aucun accident. Nous pensons que la voiture était déjà rayée dessous le pare-chocs mais comme nous n'avions pas pensé à regarder à cet endroit nous avons dû payer. Pour nous ce sont des voleurs. "
MILAN, IT - Reviewed by FAISAL - 25 July 2016
" it was a good deal "
" it was a good experience "
VENICE, IT - Reviewed by JIRI - 25 July 2016
" they have brand new well equipped cars; clear conditions; "
" Staff was friendly. But they should inform in advance that scratches on the car smaller than 5 cms they do not consider as damage "
TRAPANI, IT - Reviewed by MARCO - 25 July 2016
" Auto Europe were not clear to me when I booked the car over the phone about the coverage and insurance. The guy over the phone quoted me two prices, I picked the more expensive option because I was lead to believe it was including the additional insurance and protection plan that I wanted - since the basic is mandatory by law. Actually I had to pay extra money when I picked the car because in case of any damages I was still responbsible for up to 2000Euros. As a consequence the total amount became higher than all other competitors which were clearly showing what was including. Be carefully when you book. The car was good. "
OLBIA, IT - Reviewed by PAOLO - 22 July 2016
ROME, IT - Reviewed by RONAN - 20 July 2016
" very good efficient online "
" ok but it took 1.5 hours to get the car forms etc and I was the only person at the counter "
NAPLES, IT - Reviewed by JEAN BERNARD - 20 July 2016
" piratage de la carte bleue et utilisation frauduleuse "
BERGAMO, IT - Reviewed by CHIRILUTA - 20 July 2016
" I am disappointed "
ROME, IT - Reviewed by THEODORIDIS - 19 July 2016
TREVISO, IT - Reviewed by ROBERT - 19 July 2016
" Autoeurope provided me with very reasonable rates that included Refundable Excess with Super cover. "
" LOCAUTO were very efficient and helpful. Upon return personnel checked car and signed release. However after one week, the excess of EUR:1000 blocked on my credit card has not yet been released. Would be happy to receive release of this outstanding blocked amount asap. "
ROME, IT - Reviewed by SALVATORE VITTORIO - 19 July 2016
ALGHERO, IT - Reviewed by MASSIMILIANO - 19 July 2016
MILAN, IT - Reviewed by IOANNIS - 18 July 2016
FLORENCE, IT - Reviewed by VASILIKI - 16 July 2016
CAGLIARI, IT - Reviewed by DANIEL - 16 July 2016
" No accurate provided when Renter (Locauto ) didn't respect his duties as mentionned on the voucher !!!!! "
" LOCAUTO is a cheating company . Actually CROOKS ! I recommend everybody not to use anaytime this cheating company ! "
ROME, IT - Reviewed by TARMO - 15 July 2016
" No cruise control. "
PALERMO, IT - Reviewed by MARCO - 14 July 2016
OLBIA, IT - Reviewed by STEFANO - 13 July 2016
" Nessuno mi ha detto che per la guida aggiunta di eta' inferiore ai 22 anni bisognava pagare un surplus. Non e' corretto "
ROME, IT - Reviewed by EMIR ULAS - 12 July 2016
BOLOGNA, IT - Reviewed by FAGARAS - 12 July 2016
" Well, prices are OK, but never got an invoice for services, they stipulate this after you book (pay) the car. And yes, the deposit on the card between 1000 - 2700 euro is necessary, even if you pay a full insurance to Auto Europe, so it's worthless to pay any extra... "
" Even I blocked an VW Golf with Auto Europe, the car wasn't available, but LocAuto offered a brand new Citroen C4 Picasso (5 km) - slight larger and comfortable. "
CATANIA, IT - Reviewed by CELAL - 10 July 2016
BOLOGNA, IT - Reviewed by EVGENI - 10 July 2016
" I'm very sorry that I have to write you because of this but I'm so disappointed for I couldn't use your services! I had a reservation for renting a car for 3 days from Bologna but when I went to the office I was told that they had some problems and it was impossible for them to operate with any credit cards, including mine, for which they were sorry. Since I couldn't use and won't be able to use the service, they adviced me to contact you and demand refund of the deposit I've made for the inconvenience. I hope you understand the issue and my frustration for I have no fault for their troubles. I believe you are a company with good reputation and hope you'll do what's needed to keep it! I'm at your disposal for any other information. "
ALGHERO, IT - Reviewed by JOHN PETER - 09 July 2016
" I was suggested to take a car using diesel BUT I was not told that it would cost me 40 euros more just for that when returning the car in Cagliari , plus the agreed 60 euros for a different location !!! I find this lack of information really uNFAIR, to say the least. Our extra amounted therefore to a total of 104.00 euros. "
BOLOGNA, IT - Reviewed by PETER - 08 July 2016
" I booked a Volvo V40 or equiv. and got a Toyota Auris...except having also 4 doors there is nothing equivalent. The car was very dirty and Locauto just said they did not have time to clean it. Also there is always a problem in getting a receipt / invoice / confirmation from the car rental company and Autoeurope. "
" I booked a Volvo V40 or equiv. and got a Toyota Auris...except having also 4 doors there is nothing equivalent. The car was very dirty and Locauto just said they did not have time to clean it. "
BARI, IT - Reviewed by VALERIO - 06 July 2016
BOLOGNA, IT - Reviewed by REHA - 06 July 2016
PALERMO, IT - Reviewed by GIOVANNI - 04 July 2016
MILAN, IT - Reviewed by IRAKLI - 04 July 2016
" Good choice, better prices then elsewhere. "
" The car was in a prestige condition, under 5000km. However, what disappointed me the most is that they preauthorise the card for 800 (CDW) + 100 for petrol. Which is ok, however, thy release the authorization within 48h or up to three weeks after return of vehicle. I was told that this is standard practice in Italy, however, my next rental was with Avis, yet they only preauthorise a 92. Pretty annoying... "
OLBIA, IT - Reviewed by DMITRY - 04 July 2016
BARI, IT - Reviewed by JAN - 04 July 2016
GENOA, IT - Reviewed by RICCARDO - 04 July 2016
NAPLES, IT - Reviewed by GEORGE - 03 July 2016
" Very high extra insurance fees "
CATANIA, IT - Reviewed by MICHELE - 01 July 2016
" Everything in order car excellent "
" Car excellent "
ALGHERO, IT - Reviewed by CARMELO - 28 June 2016
" L'auto non mi è stata data per mancanza della seconda carta di credito, farò ricorso per contratto scorretto all'antitrust "
" scorretti "
BERGAMO, IT - Reviewed by GEORGY BOYKO - 27 June 2016
" The car was given dirty. So it was a lot of damage: dents and scratches. Me to give, but standing next to a similar car clean and not damaged. In a bad representative Locauto of the English language and it imposed additional services, we could not understand what he wants and at the same time, we lost 30 minutes from us. "
" Parking is far away, and thus carry on the shuttle. Representative deceived us, that bus comes in 5 minutes. We waited for the bus in the heat of 32 degrees 40 minutes and then stood in a traffic jam for 15 minutes. That would not be late for the plane, we got off the bus and started walking with luggage at the airport. If we were not deceived representative, we would have reached on foot within 20 minutes and would not have spent so much nerves. "
ROME, IT - Reviewed by OMBRETTA - 24 June 2016
ROME, IT - Reviewed by EVALDAS - 21 June 2016
" Very bad "
" Very bad "
BERGAMO, IT - Reviewed by SIMON PETER - 21 June 2016
" ecellent service "
" excellent "
ROME, IT - Reviewed by YARASLAU - 20 June 2016
BERGAMO, IT - Reviewed by SEMI - 20 June 2016
" We didn't take the car from the rent a car locuto because they asked us for 1700 Euros deposit. There were some other rent offlces and we took from them another car without deposit. "
" We didn't take the car from the rent a car locuto because they asked us for 1700 Euros deposit. There were some other rent offlces and we took from them another car without deposit. "
CATANIA, IT - Reviewed by SALVATORE - 19 June 2016
PISA, IT - Reviewed by ARANZAZU - 19 June 2016
BARI, IT - Reviewed by MARIO - 18 June 2016
" DURANTE LA PRENOTAZIONE HO CHIESTO LA COPERTURA ASSICURATIVA TOTALE LOCAUTO. AL RITIRO DELL'AUTO MI HANNO DETTO CHE NON ERA COMPRESO IL SOCCORSO STRADALE. IL COSTO NON E' STATO ALTO MA NON MI E' SEMBRATO CORRETTO. "
" DURANTE LA PRENOTAZIONE HO CHIESTO LA COPERTURA ASSICURATIVA TOTALE LOCAUTO. AL RITIRO DELL'AUTO MI HANNO DETTO CHE NON ERA COMPRESO IL SOCCORSO STRADALE. IL COSTO NON E' STATO ALTO MA NON MI E' SEMBRATO CORRETTO. "
BOLOGNA, IT - Reviewed by ASEN - 17 June 2016
" excellent "
" perfect service "
MILAN, IT - Reviewed by AMIHAI - 16 June 2016
" I was disappointed to realized that i have to add 60 euro for a full zero axcess. I want a full refund. "
" I was disappointed to add 60euro for a full zero axcess "
BERGAMO, IT - Reviewed by SAGI - 14 June 2016
" The line to take the car was very very long. We waited over an hour. The guy at the counter was very unfriendly. "
PALERMO, IT - Reviewed by DARKO - 13 June 2016
BOLOGNA, IT - Reviewed by LUCA - 12 June 2016
CATANIA, IT - Reviewed by STEFANO - 12 June 2016
" the explanation about the servicesnincluded in the upgrade was not complete and clear about the price (even if the extra cost was low) "
PALERMO, IT - Reviewed by SHERYL - 08 June 2016
PALERMO, IT - Reviewed by ANGELIKI - 08 June 2016
" I have paid 77,03 on 21.01.2016 Auto Europe vousher number EU10093570-1 for excess refund cover that Locauto in Palermo do not take in account and I have paid again for the same service. Please refund this amount in my credit card. It is the only bad point of my overall satisfaction with Auto Europe "
" The amount of garanty has not been released until to date. It is the only bad point of my overall satisfaction with Locauto "
CATANIA, IT - Reviewed by FILIPPO - 07 June 2016
CATANIA, IT - Reviewed by MIKE - 07 June 2016
" Clear terms and condition very easy. "
" Extremely long line to get the car. Car condition was great. But when car was returned at airport they spent 15-20min searching the car for any minor damage possible then try to overcharge you a ridiculous amount for minor issues. Avoid this company! "
PALERMO, IT - Reviewed by MICHELINA - 06 June 2016
CATANIA, IT - Reviewed by MEHUL - 03 June 2016
" I was deceived by the front desk staff at Enterprise car who charged me 69 euros on top of the car rental without any explaination. kept me on desk for one hour and there was one hour waiting to get to the desk. i am very disaapinted with the service. "
ALGHERO, IT - Reviewed by MARCO - 03 June 2016
" Si sono presi i soldi. Io la macchina no "
" Incommentabile, prendo il pacchetto con tutte le coperture assicurative e vogliono 900 euro di fermo sulla carta "
CATANIA, IT - Reviewed by EDOARDO - 02 June 2016
MILAN, IT - Reviewed by DIMOSTHENIS - 28 May 2016
PALERMO, IT - Reviewed by PHILIPPE - 28 May 2016
" As usual AutoEurope provides the best rates and a large range of renting companies. I like calling them before booking,and I always receive a very kind welcome. "
" Everything was correct at any stage of the rental. "
VERONA, IT - Reviewed by DAVIDE - 27 May 2016
BOLOGNA, IT - Reviewed by AMEDEO PETER - 27 May 2016
BERGAMO, IT - Reviewed by TOMAS - 25 May 2016
" Everything was ok. "
" I received information that I was fined by police 4times and they charged 4 x 48,80eur from my card. I never receive any info from police about any fines. Do you think it is normal? "
CATANIA, IT - Reviewed by RAMON - 25 May 2016
" I always use Auto Europe for my bookings. It would be nice if there was some type of loyalty scheme for those who use it regularly (like myself), to be able to benefit from ulterior discounts/benefits/upgrades. I always recommend Auto Europe to others. "
" When it comes to Italy (including Sicily), Locauto is definitely one of the best. In Catania, they have a good system for when you collect the car (from the VIP car park) and then to drop it off right by the airport terminal. Cars are clean and in good condition, and the selection is good. Staff response is good too. "
TRAPANI, IT - Reviewed by ENZO - 23 May 2016
BOLOGNA, IT - Reviewed by ENGIN - 23 May 2016
" my credit card was billed more about 20 euro after ı return the car. can ı learn why? The fuel tank was full. Best regards, Engin Hazneci "
" my credit card was billed more about 20 euro after ı return the car. can ı learn why? The fuel tank was full. Best regards, Engin Hazneci "
CATANIA, IT - Reviewed by MAURO - 23 May 2016
" 1. good variety of choice (although it feels there are less choices than it used to be) 2. good prices 3. reimboursement of the franchise is a good service. "
" Very professional staff and great car! "
MILAN, IT - Reviewed by HESHAM - 23 May 2016
" Auto Europe failed to help me with the problem I faced with Locauto in Milan, Italy. I called the only number I could and was available in the printed voucher for Auto Europe: the toll-free number in Italy 800123704 and got an answer machine in Italian that I couldn't understand then the number hung up and no operator answered. I was forced to look for another car hire service and hired another car. To this day, Auto Europe did not refund me back for an unfulfilled service. "
" Locauto refused to give the car that I booked although I paid for it in advance with full insurance. "
CATANIA, IT - Reviewed by SAMUEL - 22 May 2016
" reliable "
" delivered as promised less upselling than most (although some) "
GENOA, IT - Reviewed by MELIH - 20 May 2016
CAGLIARI, IT - Reviewed by MARCO BENVENUTO - 19 May 2016
" The car was different from what indicated the car was not fully insured as told me. i was obliged to pay much more Nobody told me that your company was not VAT registeredin Italy, so that the price was different "
BERGAMO, IT - Reviewed by JEAN CLAUDE - 16 May 2016
" Easy booking system. "
" Very prompt service all the way "
PISA, IT - Reviewed by GIANFRANCO - 16 May 2016
ROME, IT - Reviewed by RENATO - 16 May 2016
" Ho riservato una Audi 4, mi sono trovato con una Dacia Octavia (avevo due carte di credito con lo stesso circuito) non era ben visibile il fatto che le due carte di credito dovessero essere di circuiti diversi per la gamma. "
" Ho riservato una Audi 4, mi sono trovato con una Dacia Octavia (avevo due carte di credito con lo stesso circuito) "
BOLOGNA, IT - Reviewed by ROBERTO - 12 May 2016
" I called Auto Europe to confirm that the Baby Seat I had ordered was confirmed, I was advised that it was advised that it was confirmed and not to worry. When I arrived at Locauto, there was no seat available, eventually the assistant located one somewhere I don't know from where. Auto Europe should advise customers to contact the end rental company to confirm things like that in future as obviously a comment in the rental is not confirming anything. "
" Very helpful when confronted with the fact that no baby seats where there even though I booked it, they found one for me and I believe I got an upgraded vehicle which was nice "
CATANIA, IT - Reviewed by MICHAEL - 12 May 2016
OLBIA, IT - Reviewed by MATEJ - 11 May 2016
CATANIA, IT - Reviewed by MARIO - 11 May 2016
" Unkopliziert, schnell, zuvorkommend, günstig. "
" Alles so wie es sich ein Kunde wünschen kann, netter und freundlicher Kontakt am Schalter, gepflegte und neuwertige (ca. 5000 km alt) Mietfahrzeuge. "
MILAN, IT - Reviewed by MILOS - 10 May 2016
" Easy, smooth, without any hassle. "
" Easy, smooth, without any hassle. "
VENICE, IT - Reviewed by ZEYNEP - 09 May 2016
PALERMO, IT - Reviewed by FRANCO FAUSTO - 08 May 2016
BERGAMO, IT - Reviewed by TATIANA - 08 May 2016
FLORENCE, IT - Reviewed by ALEKSANDR - 05 May 2016
" Nice service, everything worked fine. "
" We got a free upgrade of the car, so it was very nice of them. Everything worked well, no problem. "
MILAN, IT - Reviewed by KONSTANTINOS - 05 May 2016
" Terrible service in Milan Finally there wasn't available car in Malpensa when i arrived and i paid again in an other rental company to rent a car "
BOLOGNA, IT - Reviewed by STEFANO - 03 May 2016
" we rent a wwtouran or similar, they gave us a ww golf variant, a very different car, smaler that we rent. I paid 152 euro for a mistake and they don't give me back jet. very worst "
CAGLIARI, IT - Reviewed by RÉPHAEL - 03 May 2016
" The person who check the car at the back was very professional and very nice. "
NAPLES, IT - Reviewed by IGNAS - 02 May 2016
" Deposit of 1100 is still reserved on my credit card even though after the car was inspected and no damage was found I was assured that the money will be released the same day. It has been 2 weeks already. "
MILAN, IT - Reviewed by OLIVIER - 02 May 2016
" Problem with information sharing "
" I had a serious problem with the agency. They refused to accept my fully valid driving license and to rent me a car based on a self judgement of an apparent hand disability. I had to go to the police and 2 policemen came with me to the agency. The manager argued a long time with the policemen and they were even refusing to accept what the policemen were saying. Finally they accepted to rent me an automatic car which I accepted although I always drive manual cars. I will check with a company attorney if I open a case for discrimination against this company. "
PALERMO, IT - Reviewed by OLIVIER - 01 May 2016
BERGAMO, IT - Reviewed by FATMIR - 01 May 2016
" Very efficient and reliable broker "
" Easy and fast car pick up! "
TURIN, IT - Reviewed by SEMIH - 30 April 2016
GENOA, IT - Reviewed by ANDREA - 28 April 2016
FLORENCE, IT - Reviewed by ALBERTO - 26 April 2016
" El automóvil era correcto. Y el trato en la entrega fue correcto. Pero en el momento e la devolución, en la revisión del estado del automóvil, el revisor dijo que había una separación mayor de la debida entre dos componentes de la carrocería. Yo considero que no era así. Ni era apreciable, ni me aconteció ningún incidente ni circunstancia que justificara la teórica mayor separación entre tales componentes de la carrocería. Felizmente yo había hecho un seguro que cubría ese tipo de problemas y, en consecuencia, no tuve que pagar los teóricos desperfectos. Yo creo que los teóricos desperfectos no existían. Pero, independientemente de que no tuve que pagar nada por los teóricos desperfectos, tuve una sensación muy desagradable de indefensión. "
BERGAMO, IT - Reviewed by BOGDAN-MARIUS - 26 April 2016
" Undocumented extra charges of 254 EUR, "
ROME, IT - Reviewed by NOEMI - 25 April 2016
" Ho prenotato l'auto telefonicamente dall'aeroporto di Ciampino, e nonostante avessi verificato con il tablet e l'operatore al telefono il prezzo ed il ritiro della vettura all'aeroporto di Ciampino mi sono ritrovata una prenotazione per aeroporto di Fiumicino e nonostante le mie telefonate e richieste ho dovuto a mie spese arrivare a Fiumicino subendo un ritardo di circa 2 ore e dovendo annullare tutti i miei impegni. Il servizio clienti non è stato in grado ne di risolvere il problema ne di rimborsarmi i disagi. "
MILAN, IT - Reviewed by IOANNIS - 25 April 2016
PISA, IT - Reviewed by LUC - 25 April 2016
PISA, IT - Reviewed by HUA YONG - 24 April 2016
" They give you a cheap quote n then get you on the insurance. Ultimately it was a sales gimmick. Otherwise service was efficient. Getting the car n returning was easy n accessibility because parking area was closer to the office building. "
NAPLES, IT - Reviewed by EMIL - 24 April 2016
" I appreciate your service, but working with companies like LOCAUTO made me think again before working with you again. I think I'll go back to HERTZ. At least they don't steal from me "
" It seems Locauto is stealing from me. They ask for a 900 deposit !!!! Then I bought another full body insurrance from them in order the lower the deposit to "only" 450 eur although I had already a full insurance from autoeurope. When I returned the car they invented a small scratch on one of the wheels and ask for 35 eur. I said ok but the next day they send me an e-mail saying that they charged me 137 eur as 35 eur was the damage and the rest was an administration fee!!! This is ridiculous . NEVER THINK OF RENT A CAR FROM LOCAUTO! Is cheaper to actually buy the car I'm very dissipointed and angry about the way LOCAUTO steal from me. Also a bad review for autoeurope that should never work with conpanies like LOCAUTO. "
ROME, IT - Reviewed by VINCENZO - 22 April 2016
" Excellent service! "
" Despite the personal courtesy of checkout and checkin staff, the car was great almost new, I am complaining as LOCAUTO is willing to charge me 297,06 Euro (!!!!) for some scratches that were not pointed out at check out from Ciampino Clerk and the lack of an item of the inflator kit that was not shown to me and I did not even know about its presence! This is rifdiculous and I made a complaint! The scratches were so small that cannot be seen other than 20 cm away and smaller than 2cm under the front bumper but one has to lean on the floorupside down to realize that they are there!!!!! I believe this is a scam! Please avoid this company in the future!! "
MILAN, IT - Reviewed by LANFRANCO - 21 April 2016
BERGAMO, IT - Reviewed by FERDINANDO - 21 April 2016
" I wait for my car about 2 hours. Cause one of two employee was enable! "
FLORENCE, IT - Reviewed by AHMED - 20 April 2016
TRAPANI, IT - Reviewed by ROSALBA - 19 April 2016
BRINDISI, IT - Reviewed by EUGENIO - 18 April 2016
" Not so good because nobody informed me about high charge of drop off car in various airport Total du . E. 85.00 "
BARI, IT - Reviewed by CSABA - 18 April 2016
NAPLES, IT - Reviewed by WALTER - 17 April 2016
" Excellent service in Naples and with your operators "
" Excellent "
PISA, IT - Reviewed by HUA YONG - 16 April 2016
TURIN, IT - Reviewed by CHI WAI - 14 April 2016
LAMEZIA TERME, IT - Reviewed by MARINA - 14 April 2016
TRAPANI, IT - Reviewed by ANGELA MARINA - 13 April 2016
" Everything ok "
" L'indirizzo and fast "
PISA, IT - Reviewed by RENATO - 01 April 2016
MILAN, IT - Reviewed by SERENA - 01 April 2016
MILAN, IT - Reviewed by LOI - 24 March 2016
" Very good site,personale on Call Center Very helpful "
" Molto disponibile,professionalità "
BERGAMO, IT - Reviewed by SAULIUS - 23 March 2016
BOLOGNA, IT - Reviewed by ANTONIO - 22 March 2016
CATANIA, IT - Reviewed by MIHAELA - 21 March 2016
TURIN, IT - Reviewed by DOMINYKAS - 21 March 2016
BARI, IT - Reviewed by GIORGIO - 18 March 2016
FLORENCE, IT - Reviewed by GREGORY - 17 March 2016
" Very easy and informative "
" Quick, in and out, brand new Audi , service was friendly and the return took less than 3 minutes. The only thing that I would bring to your attention is that on the directions ( map) on where to pick up the car , your website gave another St Lucia in a different town, thank god I new where I was going, but for someone else this would have been a big problem "
BERGAMO, IT - Reviewed by OJARS - 17 March 2016
" Auto Europe should warn people about companies that overcharge for mandatory insurance (268 for 7 day rental Midsize Class) and also warn about companies who demand ridiculous amount of deposit (1700). "
" We know how the rental companies operate, but we had never experienced a company that demands 268 manadatory insurance for 7 day rental + 1700 deposit. And there were no warnings about that!!! Also the company didn't accept our credit card and claimed they need a "real" credit card - even though we had rented with the same card for many many times with other companies! I would never recommend Locauto to anyone!! "
MILAN, IT - Reviewed by ANDRES - 17 March 2016
" Everything went smoothly "
" Everything went smoothly "
PALERMO, IT - Reviewed by SECONDINO - 15 March 2016
MILAN, IT - Reviewed by VALERIJS - 14 March 2016
" Easy and trustful service "
" Customer service is very slow "
PALERMO, IT - Reviewed by ONDREJ - 13 March 2016
" flight was diverted to another airport, as a result we came to palermo at 11:05 pm and the office closed at 11:00 despite having our flight number and knowing flight was diverted). had to rent another car for one day. after rental additional damage fee was charged but only accompanied by invoice in italian and with link to non-functional online customer service - could not dispute. "
TURIN, IT - Reviewed by AIMAR - 12 March 2016
BERGAMO, IT - Reviewed by ILMARS - 12 March 2016
ROME, IT - Reviewed by GIUSEPPE - 11 March 2016
MILAN, IT - Reviewed by PATRIZIA - 09 March 2016
ROME, IT - Reviewed by LEONARDO GERARDO - 09 March 2016
LAMEZIA TERME, IT - Reviewed by TOMMASO - 08 March 2016
VENICE, IT - Reviewed by LUIGI - 08 March 2016
ALGHERO, IT - Reviewed by ROBERTO - 07 March 2016
" Molto contento dell'auto, del personale e del noleggio. "
" Gentilissimi e cortesi. Auto ok!!! "
TORINO, IT - Reviewed by ANGELO - 07 March 2016
BERGAMO, IT - Reviewed by VLADIMIR - 07 March 2016
" Other than booking the car, I didn't need additional interaction. I'm very satisfied with the information provided along the steps and after the booking, and the possibility to purchase the zero excess package. However, there is a bug fuss about needing to own a credit card. I didn't have one, so I asked for one. However, I was able to use, at dealer's office, just my international debit card. "
" I had the following experience with Locauto: PROs: - autoeurope differentiates them as "shuttle", but their office and park is just near every other renter - we expected a compact renault, but got an audi a1 - autoeurope, internet advices, etc insisted on the necesity of using a credit card. I used a mastercard debit card for international payments just fine (I presented it to the agent as "credit card" though) - with the "zero excess" package they blocked only 450E in my account - they released my deposit within 5 days after bringing the car back CONs: - they delivered the car without winter tires, chains or spare tire (at the end of February), although they were mentioned in the contract (my bad, I didn't check), and we enc snow. "
ROME, IT - Reviewed by SIMON PETER - 07 March 2016
" excellent "
" excellent service "
MILAN, IT - Reviewed by NICHOLAS - 06 March 2016
" Generally very good. Though it would have been easier if they were also in Terminal 2, which I had flown into "
BERGAMO, IT - Reviewed by MARCIN - 05 March 2016
" I recommend!! "
" I recommend!! "
BERGAMO, IT - Reviewed by JOHAN - 04 March 2016
BARI, IT - Reviewed by NICOLA - 04 March 2016
NAPLES, IT - Reviewed by ERIC - 02 March 2016
BERGAMO, IT - Reviewed by MEHMET - 01 March 2016
" The car gaven me is Ford Focus . 32500 km with snow chain . I payed for more insurance . "
ROME, IT - Reviewed by IVO - 01 March 2016
" 1. Very long line waiting for the car.. Why? Your portal is concentrating the customers on one company. The next company was free. Why? 2. Not all the conditions (spendings) was clear from the portal when the reservation was done. "
" Polite attitude. Long line before the desk. High penalty for leaving the car at another place. Why? Not all the spending was clear - hidden somewhere, and you sign.... "
MILAN, IT - Reviewed by NIKOS - 29 February 2016
BARI, IT - Reviewed by MARCO - 28 February 2016
ROME, IT - Reviewed by EVRIPIDIS - 28 February 2016
ROME, IT - Reviewed by MINDU - 28 February 2016
" On the reservation it was mentioned that pick-up car it is in the airport but it was outsider the building at 10 Min with a minibus. Because of this i had to pay 37 euro because I was late 5 min. Why? No indication in the airport. "
" They charged me with 37 euro for 5 min late. The charged me for 40 euro for snowchans but all my trip it was 18'celsius, if did not want to take them it forced me toake a statement. Why all this crazy thinks ? They tried to put me to pay another 100euro for insurance saying that if I will not take it in case of a crash I have to pay double the deposit. "
MILAN, IT - Reviewed by KONSTANTINS - 27 February 2016
" Good car, good service. "
BARI, IT - Reviewed by KENNETH - 26 February 2016
" Our flight was delayed and I was transfered to around 4 autoeurope centres in order to get some help. Being an international call it took alot of time to get an answer. The Italy staff were very helpful and polite. "
" Nico at Locauto kindly waited for us after midnight, after we suffered a 3.5hrs flight delay and he kept the office open. We were charged for the after hours. "
TURIN, IT - Reviewed by ALFREDO - 26 February 2016
BERGAMO, IT - Reviewed by NAZZARENO - 24 February 2016
ROME, IT - Reviewed by BENIAMINO - 23 February 2016
" Servizio lentissimo "
BERGAMO, IT - Reviewed by TOMAS - 23 February 2016
BOLOGNA, IT - Reviewed by MARINA - 22 February 2016
" 1) Not easy to find car in the parking lot (there was no box in the parking lot, just a car used as "box" from where 2 employees would give the car keys). 2) Car with many bumps on it and not so clean inside. "
BERGAMO, IT - Reviewed by TAUTVYDAS - 22 February 2016
ROME, IT - Reviewed by WALTER - 20 February 2016
NAPLES, IT - Reviewed by STEFAN - 18 February 2016
BARI, IT - Reviewed by ROBERTO - 18 February 2016
" Good organization "
MILAN, IT - Reviewed by RIKARD - 15 February 2016
" Fourth time I've rented a car at Linate Milan to go skiing in Italian Alps. Every time the service have been swift and friendly. The only remark is that the car model you get tend to be slightly smaller than what you expect (ex Ford Focus instead of VW Touran last two times) but cars always in very good condition. "
LAMEZIA TERME, IT - Reviewed by GIANCARMINE - 13 February 2016
" Perfect "
" Perfect "
TREVISO, IT - Reviewed by DANIEL - 12 February 2016
" rien a dire de la voiture elle était neuve , j'étais le premier conducteur à la conduire. Seul mauvaise note apres deux aller retour du parking au guichet de locauto dans le terminal les chaînes a neige ne correspondait pas au pneu de la voiture, pas eu de contrôle en cours de route. "