Auto Europe
- North America
- Central America
FELIRENT ITALY CUSTOMER REVIEWS
- 8
- 7.6
- 8.7
- 8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FELIRENT ITALY Car Rental Reviews
Average Rating for FELIRENT :
CATANIA, IT - Reviewed by HUSEYIN YASIN - 05 August 2025
" A well-balanced company in terms of price, quality, and vehicle performance. Especially in Sicily, it's a reliable choice for car rental without hesitation. I would recommend it. "
" My only negative experience was finding the Felirent office when exiting the terminal building, as well as locating the drop-off point upon returning to the airport. More signage would be helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARIO - 24 July 2025
" Next time maybe a bigger rental company again "
" It was mentioned shuttle at the airport, but you need to call them, 15 min with a busy line. Then you get the location outside the airport. Pickup was then 10 min later. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ANTHONY - 15 July 2025
" good experience "
" fast efficient, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by PAVOL - 07 July 2025
" Nemám "
" Nutné všetko čo je poškozené dopredu nafotit na aute a potom žiadny problém. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RADU - 05 July 2025
" Avoid at all costs: dirty car, delayed shuttle, unfair damage charges, and money taken without consent despite not signing anything. "
" Worst car rental experience ever. The shuttle in Bergamo arrived late, even though I kept them updated on my arrival time. The car was dirty at pickup, yet I was told I had to return it clean or face a cleaning fee (first time I've heard that from a rental company). I filmed the car on pickup. When I returned it to Malpensa, they claimed to find a few minor scratches (barely visible in the video due to the dust on the car). I did not agree with the damage report and did not sign anything. Still, they charged €231 from my account, first from my credit card, then somehow from my debit card (which I never provided as a guarantee). I've since notified them and will initiate a chargeback through my bank. Truly the worst rental experience I've ever had. My advice: think very carefully before booking with no-name companies that don't care about customers. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROBERT - 26 June 2025
" OK "
" We were asked if we would like to clean the car before redelivery, if not we couold pay Eur 10. The car was 1/4 full of gas, meaning we had to refuel fairly quickly. Also if we redelivered with less fule we would be charged, if more than on delivery we would not receive any money back. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALUN - 15 June 2025
" already asked in question 3 "
" Only downside was crowded/not comfortable shuttle to/from off-airport office "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAN - 20 May 2025
" See comments on point 3 "
" 1. The car and the employees were very good! Good English and clean car! No hassle rent but they will try to sell you insurance directly with them ! I had purchased the insurance from AutoEurope while booking the car so I refused their offer ! In such case in case of accident or anything else you pay with your credit card and AutoEurope insurance will reimburse you! Happened before and it worked! 2. Because the company does not pay to access the airport "grounds" you may have to walk another 50 m so if rainy not a fun sport! I went to pickup the car and returned to pickup my wife! When back drop her with luggage at airport and then delivered the car. So add another 20-30 min to each activity :) All in all a good experience and would recommend the company who is at the beginning but surely will improve in time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VIESTURS - 02 May 2025
" Car was exactly what I was expecting for. Good that I didn't need to worry about cleaning it before return. "
" In Olbia airport are a lot of renting companies, I wish I knew where they are, that would save 20min extra loop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ILIE - 06 April 2025
" Please take my (and actually others.. look on that company reviews on google) notes in account and start to remove scam companies "
" - The provided car was with almost empty tank (87 km), althought it was booked as "Full to Full". My requests to change the car wasn't answered by counter staff. They refused to call to a manager / owner or provide the phone number. After a while, some agressive worker come and attacked me physically !!! pushed and pulled me. I called police.. After their arrival, suddenly, the counter staff "found" another car with full tank of fuel, as per agreement. Additionally, I noticed, that cars not properly cleaned and disinfected between customers. Same was with mine. I didn't recommend this company at all. I think they should be excluded from your agregator listing. Their behaviour and attitude toward customers is a scam! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MARK - 03 April 2025
" not the first time with autoeurope through family members always satisfied "
" very good service.thay gave me a new skoda was very happy with it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ?PELA - 02 April 2025
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PLAMEN - 20 March 2025
" Ниска цена, ниско качество, мръсна кола, с множество щети "
" За пръв път ми се случва освен стандартните предложения за застраховки и т.н да искат пари и за почистване на колата при връщане. Още повече,че при предаване на автомобила той беше мръсен и отвън и вътре?!? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by SILVIO - 15 March 2025
" All 100% thank you "
" All 100% grazie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by YAVOR - 08 February 2025
" Great service will use them again. "
" Great service will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIRCEA - 28 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DUNCAN - 05 January 2025
" It was great "
" I wll rent ahaon "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GREGORY - 23 November 2024
" Great that I can see the options and the website works so well. And the customer support is available if needed. "
" They were very friendly. I was surprised how friendly they were. The most friendly experience in 30 years of renting cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BELINDA - 02 November 2024
" Auto Europe are often incorrect about the location of the rental office. Often says in airport but usually that is not the case "
" They were very far from the airport en l when you site said the office was in Airport. Early morning drop off would incur €40 charge plus €40 taxi. They have me a smaller car than I booked and tried to trek me it was a free upgrade. They tried to charge me €25 for not having cleaned the exterior, in a lifetime of renting cars I have never been told this before and the car was barely dirty, just normal for the time of year. The staff member on return was very courteous but kept me waiting for almost an hour before driving me back to the airport because he was alone and customers kept on arriving to collect rentals. Good thing I had plenty of time before my flight "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMIL - 24 October 2024
" + "
" ... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by TADAS - 21 October 2024
" My rental experience with Auto Europe was worst I ever had with car rental companies. I have boked a car in Bergamo Airport from October 9th to October 13th, voucher number EU217712752. Unfortunately, my flight was delayed multiple times after boarding so I couldn't anticipate the arrival time. After landing in Bergamo airport 22.15 I tried to reach "Felirent" many times but they didn't answer the call. I tried to call Auto Europe many times but no luck neither. I was left without any help despite saying assistance 24/7. The other rental companies were waiting for late customers but that was not a case with "Felirent". I was forced to rent a car over the counter and pay ridiculous amount of money. My reservation with "Felirent" was paid in full so I was expecting to pick up the car next day. Next morning I have reached "Felirent" office by phone and explained the situation. I got the answer "Come to the airport and call us". I drove all the way back from Bresca to Bergamo airport jus to figure out that my reservation was canceled and there is no car available for me. I was suggested to call Auto Europe. Auto Europe assistant (Vanessa?) said that situation should be solved by "Felirent" and there is no refund for canceled reservation. "Felirent" manager said he didn't have any cars available despite the fully paid reservation and assurance over the phone to come to the office. It clearly indicates that "Felirent" is not honest company. The same thing applies to Auto Europe: why you didn't try to help me by answering the phone calls or arranging another reservation? My reservation was paid in full and I have reached rental office as soon as I could. The least you can do in this case is to refund my reservation fee. It won't make the extra expenses, the time waisted and the feeling of being trapped in dishonest business. "
" My rental experience with Auto Europe was worst I ever had with car rental companies. I have boked a car in Bergamo Airport from October 9th to October 13th, voucher number EU217712752. Unfortunately, my flight was delayed multiple times after boarding so I couldn't anticipate the arrival time. After landing in Bergamo airport 22.15 I tried to reach "Felirent" many times but they didn't answer the call. I tried to call Auto Europe many times but no luck neither. I was left without any help despite saying assistance 24/7. The other rental companies were waiting for late customers but that was not a case with "Felirent". I was forced to rent a car over the counter and pay ridiculous amount of money. My reservation with "Felirent" was paid in full so I was expecting to pick up the car next day. Next morning I have reached "Felirent" office by phone and explained the situation. I got the answer "Come to the airport and call us". I drove all the way back from Bresca to Bergamo airport jus to figure out that my reservation was canceled and there is no car available for me. I was suggested to call Auto Europe. Auto Europe assistant (Vanessa?) said that situation should be solved by "Felirent" and there is no refund for canceled reservation. "Felirent" manager said he didn't have any cars available despite the fully paid reservation and assurance over the phone to come to the office. It clearly indicates that "Felirent" is not honest company. The same thing applies to Auto Europe: why you didn't try to help me by answering the phone calls or arranging another reservation? My reservation was paid in full and I have reached rental office as soon as I could. The least you can do in this case is to refund my reservation fee. It won't make the extra expenses, the time waisted and the feeling of being trapped in dishonest business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by DOMENICO - 11 October 2024
" Very good experience "
" Very good experience. Just Ihad to phone twice to receive the signed contract by mail and the car had a serious dent marks on the rigth rear side "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by TEODOR DANIEL - 11 October 2024
" Very professional. "
" Very professional. I highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by RADU - 02 October 2024
" i found travelers that used other companies paid much less for the rental part "
" location of pick up and return far away from the airport. one shuttle bus every 20 minutes more or less "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by SVETOSLAV - 17 September 2024
" It's worth's to rent a car and drive around Puglia. "
" Super bad service. They were late 45 min to take is from the airport. When they arrived around 30 people was waiting. For this 30 people they come with two buses with total capacity 10-12 persons. So most of the people must wait for another pick up tour. The staff explained that the problem is that we all have cars booked for 8am. But they appear in 8.45 accusing the clients that they are in time!? Also the staff speak only Italian. They even don't apologise for this situation. On reception when they give us the car they liked to charge us in advance for internal cleaning at the car. When we came back to drop off the car- we arrived 30 min earlier and we needed few minutes to arrange our luggage. Some man come to us, speaking only Italian, and force us to hurry because he could not wait for us and he should drive other people to the airport. So, in general terrible service, non respect to pick up hours for the car, but the car was almost brand new. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VITALI - 15 September 2024
" - "
" On signing of contract charged extra for car wash "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GILBERT - 20 August 2024
" Speedy check-in and check-out. Very nice car and clean. Highly recommended "
" Speedy check-in and check-out. Very nice car and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MANUEL - 01 July 2024
" Processos muito demorados tanto na recolha como na entrega do veículo "
" Processos muito demorados tanto na recolha como na entrega do veículo. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PATRICIA - 29 June 2024
" Tutto perfetto "
" Personale professionale "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by YIANNAKIS - 11 June 2024
" Auto Europe explains in detail to their customers what they will face in each instance of car rental. So its up the the customer to understand and proceed with least problems. "
" Above ratings mirror our experience with our last rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARGITA - 09 May 2024
" I need a money refund as I never got the car and you have made the charge "
" I did not got the car from the company and no one is answering to me to refund the money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10