ENTERPRISE ITALY Car Rental Reviews

MILAN, IT - Reviewed by NICHOLAS - 19 September 2025

" The insructions on where to return the car in Naples were not accurate at all. Not even close. We had to ask 3 different people before we found someone who directed us to the UNMARKED return lot. "

" Took 90 minutes to get called to the counter to rent the car. Thats ridiculous. When asking for an upgrade I was told no cars were available. Y "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by JOSEPH - 04 February 2025

" On Monday night my flight to Florence was late, arriving @ 23:40 (Versus 23:00). Instead of waiting for the car rental shuttle to the rental centre, I jumped into a taxi to get there ASAP. On the way tried calling NATIONAL with NO ANSWER. Arrived at the centre Midnight, all the lights were off and a security guard positioned at the front door told me everything was closed for the evening. So I took that same taxi to the nearest hotel, spent the night and came back to NATIONAL the next morning. I explained everything to the NATIONAL agent and she rudely told me I was technically a "NO SHOW" last night and that their agent had left the building around 12:30, she had no sympathy or care about the airport security guard story, and that my reservation was terminated and non-refundable. She then told me I shouldn't rent through AUTOEUROPE and that I needed to speak with you because I am their customer and not NATIONALS. I called AUTOEUROPE and you basically said "sorry" but you're on your own since NATIONAL already received the funds. I rented another car (Not NATIONAL) at the airport at an extortionist last minute rate, with both AUTOEUROPE and NATIONAL wiping your hands clean of a truly messed up situation. I've rented from AUTOEUROPE for over 15 years, probably 3-6 times a year and I'm sitting here wondering what I could have done differently? I sent a message to your reservation office and received a link to customer service that was in Spanish and didn't work because my reservation code came up invalid. I don't want anything in return, I'm done with Autoeurope and I'll just rent cars directly from the source because there's no extra value in your service when things gone wrong, and I'm left with paying for 2 x taxi rides, a hotel, a new car rental for a week, no refund or even an apology. I suggest you re-look at your relationships with rental companies and analyse how to protect the client better from their errors. "

" On Monday night my flight to Florence was late, arriving @ 23:40 (Versus 23:00). Instead of waiting for the car rental shuttle to the rental centre, I jumped into a taxi to get there ASAP. On the way tried calling NATIONAL with NO ANSWER. Arrived at the centre Midnight, all the lights were off and a security guard positioned at the front door told me everything was closed for the evening. So I took that same taxi to the nearest hotel, spent the night and came back to NATIONAL the next morning. I explained everything to the NATIONAL agent and she rudely told me I was technically a "NO SHOW" last night and that their agent had left the building around 12:30, she had no sympathy or care about the airport security guard story, and that my reservation was terminated and non-refundable. She then told me I shouldn't rent through AUTOEUROPE and that I needed to speak with you because I am their customer and not NATIONALS. I called AUTOEUROPE and you basically said "sorry" but you're on your own since NATIONAL already received the funds. I rented another car (Not NATIONAL) at the airport at an extortionist last minute rate, with both AUTOEUROPE and NATIONAL wiping your hands clean of a truly messed up situation. I've rented from AUTOEUROPE for over 15 years, probably 3-6 times a year and I'm sitting here wondering what I could have done differently? I sent a message to your reservation office and received a link to customer service that was in Spanish and didn't work because my reservation code came up invalid. I don't want anything in return, I'm done with Autoeurope and I'll just rent cars directly from the source because there's no extra value in your service when things gone wrong, and I'm left with paying for 2 x taxi rides, a hotel, a new car rental for a week, no refund or even an apology. I suggest you re-look at your relationships with rental companies and analyse how to protect the client better from their errors. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by HETAL - 19 November 2024

" Same as above "

" The car company tried to scam me into claiming there was €2000 damage to the car from hail stones. The damage was light and only visible under specific lighting conditions if you studies the car for a long time. They never inspected it like that when they gave me the car. Then when I asked for simple evidence that I could send my insurance company they kept threatening to send their debt collection people. In the end, it took my insurance company calling them and asking for justification and then they backed down and never heard from them again. This was a complete scam - they keep charging people over and over again for the same damage which is impossible to see unless you are really looking hard for it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ROME, IT - Reviewed by HARALAMBOS - 28 October 2024

" very good "

" good service , very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by WILLIAM - 04 October 2024

" Thanks Auto Europe! "

" Thanks Enterprise! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by GAVIN - 11 October 2023

" We couldn't have asked for a better experience, or better price, for our week in Italy. Our car was perfect and we had zero issues. We had an amazing time in Tuscany and felt very well taken-care of by Auto Europe. "

" Our experience with Enterprise was absolutely fantastic. We loved working with Leonardo at the front desk at Termini Station, as well as Dario who helped us get set up with the car. We also had a great and seamless experience returning the car in Florence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GEARÓID - 27 July 2022

" The staff that we met / spoke with both on the phone and at the office were friendly, helpful and professional. Leonida gave us good advice and showed us the car pointing out the damage before we took the car . She made sure that we were happy with everything before leaving the airport. Returning the car was hassle free. What can be a stressful event dealing with car hire companies, there was no stress with this company. I would highly recommend this company in Verona Airport. "

" Enterprise atVerona Airport are a pleasure to deal with, especially Leonida and Erica. I would highly recommend this this carhire company without hesitation. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MATEUSZ - 01 March 2022

" Good Evening, My rental has been completed yesterday and I have not received a corrected rental agreement from Enterprise even my rental lasted a full week. The car was checked very carefully by Enterprise staff but luckily now new scratches were found longer than 5 centimetres. Please find this e-mail as my official claim for the amount being the difference between rental with zero excess and the rental with basic agreement. At the time I made reservation, the basic rental costed around EUR 100. I paid EUR 190 for full insurance. My claim is EUR 90. Please refund to my bank card used for the reservation - without any delay. Going back to the problem your company caused: 1. I reserved a zero excess rent, paid for it and received the voucher with zero excess – document enclosed. 2. At Enterprise desk I have been informed that AutoEurope reserved a car with basic insurance for me. 3. We spend around 1 hour on the phone with AutoEurope helpdest but no real help was given. 4. The reservation made by AutoEurope with Enterprise was not changed. 5. The AutoEurope staff was only sending me by e-mail the voucher again saying "the voucher is OK". 6. I even asked AutoEurope staff to talk to Enterprise staff over my phone but without any success. 7. As no help was given by AutoEurope we had no other choice but take the car with basic insurance – the EUR 1500 / EUR 2000 excess is included in the enclosed rental agreement. 8. The 1 week rental was with very hight risk, luckily no damage. Waiting for the refund Regards Mateusz Lewandowicz +48 502 244 049 "

" Good Evening, My rental has been completed yesterday and I have not received a corrected rental agreement from Enterprise even my rental lasted a full week. The car was checked very carefully by Enterprise staff but luckily now new scratches were found longer than 5 centimetres. Please find this e-mail as my official claim for the amount being the difference between rental with zero excess and the rental with basic agreement. At the time I made reservation, the basic rental costed around EUR 100. I paid EUR 190 for full insurance. My claim is EUR 90. Please refund to my bank card used for the reservation - without any delay. Going back to the problem your company caused: 1. I reserved a zero excess rent, paid for it and received the voucher with zero excess – document enclosed. 2. At Enterprise desk I have been informed that AutoEurope reserved a car with basic insurance for me. 3. We spend around 1 hour on the phone with AutoEurope helpdest but no real help was given. 4. The reservation made by AutoEurope with Enterprise was not changed. 5. The AutoEurope staff was only sending me by e-mail the voucher again saying "the voucher is OK". 6. I even asked AutoEurope staff to talk to Enterprise staff over my phone but without any success. 7. As no help was given by AutoEurope we had no other choice but take the car with basic insurance – the EUR 1500 / EUR 2000 excess is included in the enclosed rental agreement. 8. The 1 week rental was with very hight risk, luckily no damage. Waiting for the refund Regards Mateusz Lewandowicz +48 502 244 049 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by NIKOLAS - 24 February 2022

" As above, this is not Enterprise it is a local company that clearly makes a habit of charging for damage that is existing on their old beat up cars. I am very dissatisfied and hope that Autoeurope steps in to help. "

" This is not Enterprise it is a local company called Locauto. The car was full of scratches and dents and as we dropped it off outside opening hours, they have now charged us for Eur 270 for damage that was there from before. Locauto does not reply to emails and googling to get their contacts it is clear that they do this to many customers. This is a scam and Enterprise should not use them, neither should AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by CORRADO - 23 September 2020

" It often happens to face rental situations where the renting party is triggering doubts on risk coverage to sell more insurance. I think Autoeurooe should do any effort to priviledge packages towards known reliable customers (history of troublefree rentals) with absolutely no risk exposure whatever the actual rental party says. The way I see it, this is not the case today as bureocracy and misinterpretation can cause feeling of unsecure rentals. When it comes to me, I always seek zero risk rentals for a transparent and reasonable premium part of the package. "

" Overall positive. Courtesy and efficiency experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - 24 February 2020

" . "

" I had to get two cars. The first one was brand new, only 300 kms on it. But, we discovered, after several days, that the passenger door would not lock. It was many days before we were at another city that had a Locauto (Enterprise in Italy) location. They swapped the car out with no hassle, for the same model, but one that was not in such nice condition... lots of scratches, etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARI, IT - Reviewed by MATIC - 06 November 2019

" Just posted above my concerns. Otherwise it was ok "

" The guys at the office haven't had a clue about fixation of their own child seat into the vehicle. I think that the customer cannot know the instructions on fixing every different kind of child seat brand. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HASAN - 31 October 2019

" We had to cancel the rent due to the my dad's health condition. He had a hearth attact. I tried to cancel the rent but I can not contact any related personnel via phone. "

" We had to cancel the rent due to the my dad's health condition. He had a hearth attact. I tried to cancel the rent but I can not contact any related personnel via phone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by CONSTANTINOS - 10 October 2019

" Very happy with service and car "

" Very nice staff and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREW - 10 October 2019

" Easy booking no issues during at the pickup or drop off. "

" Friendly staff. Very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by CARL - 04 July 2019

" Always a good value. "

" First car offered, a Lancia Y, was not acceptable. It did not seem to meet the original description (Clio or equal). We were offered another car after we protested and were given an Ibiza. It was quite satisfactory, although I had difficulty figuring out how to open the trunk. The Enterprise staff did not show me how to operate any of the controls. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by LUCIE - 02 July 2019

" Good overview of options. "

" Very chaotic airport staff that made the rental extremely complicated. They dont give you the keys after signing the contract as with any other rental experience in the world. You have to search for the person responsible and wait again. Very inefficient. I would certainly avoid next time. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ROME, IT - Reviewed by ERWIN - 18 June 2019

" Thank you so much for your service. Palese continue. "

" Thank you so much for your service. Palese continue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRUNO - 09 June 2019

" Good car, perfect service! "

" Fast and good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RAIMONDAS - 08 May 2019

" The car was not ready in time. The delivery was for more than 2 hours. I had to book a car for an extra day because of a later return. In the given case I did need an extra day if they would calculate a real-time for the pick-up and return. The car was smaller than expected. "

" The car was not ready in time. The delivery was for more than 2 hours. I had to book a car for an extra day because of a later return. In the given case I did need an extra day if they would calculate a real-time for the pick-up and return. The car was smaller than expected. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JURIS - 22 February 2019

" VERY GOOD AS USUALLY "

" UNEVENTFUL, QUICK, PROFESSIONAL STAFF "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by YAAQOV - 06 February 2019

" Autoeurope provides perfect service every time i use you and i always prefer to book through you rather then directly "

" The car was perfect but i was told in the cpunter it wasn't ready on time and i should wait. In fact it was ready and totally new so the info was not accurate. No other problems "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by SARAH - 12 November 2018

" No hidden costs "

" Friendly staff, car in good condition, expedient pick up / drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by FIONA - 22 October 2018

" easy booking on auto europe and easy to cancel. would be nice to be able to change current booking instead of having to cancel completely and then re book. "

" After having an AWFUL experience with Goldcar (who we originally booked with through a different broker) we ended up doing a last minute booking with Enterprise (who are actually the same desk/company as Locauto in Olbia. They were great - picked up the car 10 mins after booking, polite staff, quick and easy to pick up/drop off. However this is also a BIG warning against using Goldcar - essentially they didn't let us pick up the car unless we took extra insurance at 32euros a day - the staff were incredibly rude and unhelpful and just seemed like they didn't want to serve us or provide a car. It was a really bad experience. So please use a company like Enterprise or Locauto, or any other reputable company but not Goldcar as it's likely you're holiday will get off to bad start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by KJ - 19 October 2018

" Professional, friendly service. "

" Friendly, helpful service. Free upgrade as well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by JONATHAN - 18 October 2018

" See above. "

" I was very disappointed with the pickup procedures. The staff at the garage in Bologna were not responsive to our concerns about the car. We found that the car's check engine light was on. The staff said that the car needed an oil change. Enterprise and Auto Europe should keep their cars in top condition. You should not allow cars to leave the lot with the check engine light on. We also found that the air conditioning system did not function properly. The system only works on full blast. It does not work on lower levels 1-2-3. The car interior was also dirty. You all should fully clean your vehicles. The front windshield wipers need to be replaced. When it rained, the wipers were useless. It was dangerous to drive in the rain. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by TOM - 01 October 2018

" Yeah "

" Mega expensive CDW, child seats more expensive than expected "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREY - 29 September 2018

" Everything is ok. "

" Everything is ok. Information about parking places near company offices is required. For example, address "200 metres from train station" sounds strange and is unclear. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by PEARSE - 26 September 2018

" No fueling garage near airport. Very disappointing. "

" I had a good experience. However there was no refueling garages near the airport which sent us into a panic. Enterprise never warned us about this fact. Disappointed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by PAVEL - 19 September 2018

" Good price and easy to book. I requested an invoice over email and they sent it to me right away. "

" The first car they gave us was faulty and we had to wait for half an hour to clean a new vehicle. The second car also had an issue - it never showed the tank as completely full. Upon returning the car, we were charged 20EUR for not full car, although we showed them receipts that we have filled it up 3 minutes before. They asked us to go with them to the gas station to check, but we would have missed our flight. So, 20EUR on top... "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BOLOGNA, IT - Reviewed by GISLI - 10 September 2018

" GOOD EXPRIENCE "

" Over all good sevice. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by KEVIN - 09 September 2018

" AutoEurope pre-sold me insurance that was not with Enterprise which is a total scam. Ended up buying additional insurance because I was told Enterprise needed it's own, and AutoEurope was separate. This is malicious advertising and I will never be renting through AutoEurope again. "

" Car was in good shape, and full petrol so that's as expected. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ION - 01 September 2018

" Adequate alternative rental options "

" Good and fast service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by VLAD DAN - 20 July 2018

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by THOMAS - 03 July 2018

" It was great. "

" The staff I dealt with, both in Milan and Turin, were fantastic. The car did have a dent in the back that probably should have been fixed before renting out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by JOSE - 20 June 2018

" All good. "

" It was very nice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RICHARD - 13 June 2018

" I have used AutoEurope several times - always satisfied till now. Will surely use this website again. "

" In general, very pleasant transaction, quick collection of vehicle, and straightforward drop-off. Vehicle was clean and in excellent condition. Just found out an extra scratch which was not marked on the check-out document but was later listed immediately. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by RADU - 15 July 2017

" counter was a bit chaotic. had trouble with my AMEX card as the check in attendant double charges which led to a fraud suspicion and delay. "

" Car park should be better indicated from airport. GPS system (manual) was poor quality. Cars should have GPS already installed in car system "

MILAN, IT - Reviewed by MARTIN - 05 June 2017

" No aim to provide a service, I rent a car and, after 7 previous rent, I was requested for a international driver license which I don't have. By autoeurope, I tried yo rent another car in a company that doesn't requires that license but the answser was NO and no refunds...I'll put it in google evaluation "

" No aim to provide a service, I rent a car and, after 7 previous rent, I was requested for a international driver license which I don't have. I tried yo rent another car in a company that doesn't requires that license but the answser was NO and no refunds...I'll put it in google evaluation "

CATANIA, IT - Reviewed by GORDON JOSEPH CARMEL - 24 May 2017

TRAPANI, IT - Reviewed by DARKA - 04 May 2017

NAPLES, IT - Reviewed by MITREA - 04 May 2017

" Wait 2 hours to get a car ...and another 1 hours from 7:30 to 8:20 to bring it back-with all deposit...etc One of the worst experience in life-very bad organisation... "

ROME, IT - Reviewed by ZEYYAD DERYA - 18 January 2017

" Dear All , I have no problem with AutoEurope but Enterprise in Rome Fiumicino Airport was terrible and cheating the customer. "

" Dear All , Enterprise in Rome Fiumicino Airport was terrible and cheating the customer. I have been travelling from Rome Fiumicino to Chieti Scalo. The car ws a Toyota Auris Hybrid. There were no heavy snow to Chieti Scalo. On return back on Monday there were heavy snow ( about 12:30 local time ) and the Police make tire control at the entrace of the AutoBahn , make us down under heavy snow from the car and said that he will not release the car since the the tires of our car are not snow tires. Normally we assumed for rental cars snow/winter tires are compalsory and we did not check upto Police Control. We must catch the TK İstanbul Flifgt at 19:00 therefore prayed the Police to release us. I will ask from them ?1.000.- against all risk. "

VENICE, IT - Reviewed by DAVID - 20 August 2016

" I booked by phone. The deal was very good. Telephone operator informed me very well. "

" The deal was very good. The car was perfect. "

MILAN, IT - Reviewed by ORN - 16 August 2016

" I have nothing against Auto Europe, butI am very unhappy with the company that I got the car from. "

" Very unhappy. We had trouble with the car on the pickup day, Saturday. We had a message that we needed to fill up AD Blue within 187 km. We could not find it anywhere, looked in 7 places on the road and at last the car wouldnot start anymore. The Enterprise / Locauto company in Milano did not want to help us in any way but to tell us to call an emergency number of a tow truck company. They would pick up the car with no replacement car and would leave us on the pavement. We denied. Friends picked us up. On next Monday, we found the liquid and filled it up and were able to drive. But we could not use the car for 2 days of the rental time and we dont want to pay for them. We are very, very unsatisfied with them. The story is longer... "

MILAN, IT - Reviewed by ANTHONY - 26 July 2016

" All the personnel were friendly and professional. I was not happy that you could not provide a replacement car at Bellagio, nor get the original car repaired in time for us to use it. It cost us 150 Euro and all day to hire a car to take us to Malpesa to pick up the replacement. Not Good! In Firenze I dropped off the other 3 people in my group at the Train station, which was NOT marked with any external sign as to it's being the train station (Not your fault, but cumbersome anyway), and your drop-off office near the train station is not very well marked, and I only saw it because I drove incredibly slowly while passing it on a one-way street. Those two things made late for my train to Salerno, which again made us lose a day of Vacation. "

" Same as above comments as I cannot separate what was the responsibility of each party Enterprise vs. Auto Europe. "

FLORENCE, IT - Reviewed by EDWARD - 13 July 2016

" Overall, our experience was very satisfactory. The car was great and the service people at both offices were very efficient. The only problem we had was finding the return area at the Rome Airport. We were looking for "Enterprise" on the signage, but that name was not there. We drove around the area a second time and I had a chance to look at our paperwork and then find the name "Locauto" on the sign. It would be nice to have an email from you telling us what to look for, since the familiar name for us is Enterprise. "

BERGAMO, IT - Reviewed by PATRICK - 12 July 2016

FLORENCE, IT - Reviewed by TODD - 30 June 2016

" Picking up the car required a full hour standing in line ... Unacceptable "

MILAN, IT - Reviewed by ROBETR - 11 June 2016

MILAN, IT - Reviewed by LEHO - 06 June 2016

" AutoEurope was only one part of deal, 2nd one was Enterprise. Both parties acted perfectly. May-be in bigger airports it is useful to include step-by-step directions for car return. It can be tricky sometimes. "

" AutoEurope was only one part of deal, 2nd one was Enterprise. Both parties acted perfectly. "

CAGLIARI, IT - Reviewed by ANDREAS - 17 May 2016

" good telephonic advice on booking "

" a little long the compiling of forms "

BERGAMO, IT - Reviewed by FILIPPOS - 08 May 2016

" the car was defective, inadmissible customer support, we were left without a replacement car for 5 days, lost any confidence on this company. "

MILAN, IT - Reviewed by VIKTOR - 17 March 2016

OLBIA, IT - Reviewed by CHARLOTTA - 14 March 2016

" Alway the insuranse that make you irritated. Often you offer an insurance that in total cost more than the car rental. "

VENICE, IT - Reviewed by HANS - 05 March 2016

" Cost for change of rental date seems a bit hard. "

" It´s OK. My concerns are the long time at the desk at any provider. If one, like myself, is in a hurry, the time spent to fix the agreement get rolling, is too long. It should be possible to cut time. "

MILAN, IT - Reviewed by PETER - 05 March 2016

" Everything worked as aspected "

" Arrogant, inefficient and unfriendly agent. He asked for the voucher and I gave him the three paper printed. Stowed them back and this is no VOUCHER. I asked him to look at all three and he found the correct paper as the last. After half an hour he told me that there were no car for me but after a lot of telephone call they found one. I wanted winter wheel and could have for 60 € more and on a Fiat 500, two classes under way I paid for. I took the paid VW Golf and drove up to Sud Tyrol and while there I was told there is a law stating you must have winter tyre. How is it possible that the company rent out a car that is un legal? If I received a charge from the police how had paid that? "

BERGAMO, IT - Reviewed by ASSEN - 02 March 2016

" I received opel corsa with no problem but with 18pcs. remarked deffects on cars coupe. "

ROME, IT - Reviewed by ALCIDES - 01 March 2016

" i buy car rentals with my visa card every months with autoeurope and competitors. auto europe staff at call center are nice, have quick answers and find good prices. "

" I prepaid to autoeurope 25 euros for my rental with my visa card. Unfortunatly Entreprise is represented by an italian company called locauto which acts as a pure robber. Indeed, Ricardo from Locauto roma ciampino asked me to pay an extra 97 euros in order to accept my visa card to freeze a garanty deposit. i disagreed to pay such x4 time extra fee for visa card acceptancy. I use this vis card to car rentals everymonths. I knew that it was a simple way to rob me. Locauto didnot rent me the prepaid car. I needed to take a taxi. i want to be refund for my 25 euros auto europe prepayment and hurge them to erase locauto from their partners list because of image dammage and suggest entreprise and budget to do so. "

VENICE, IT - Reviewed by ASHOT - 26 February 2016

" Exellent "

" Thay need europian lisons, second time in my life only in venice. "

ROME, IT - Reviewed by DIMITRIS - 18 February 2016

" The rate was very good. "

" The car was a Fiat Panda almost new with only 70 kilometers,the rate was great and the girl that helped us was very helpful and kind. "

NAPLES, IT - Reviewed by YAUHEN - 10 February 2016

" good "

" cool service "

NAPLES, IT - Reviewed by ONDER - 09 February 2016