Auto Europe
- North America
- Central America
EASYCARHIRE ITALY CUSTOMER REVIEWS
- 5.9
- 6.5
- 6.8
- 7.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EASYCARHIRE ITALY Car Rental Reviews
Average Rating for Easycarhire :
CATANIA, IT - Reviewed by ANDREA - 16 September 2025
" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "
" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by BJORN JAHREN - 25 June 2025
" auto europa is ok. "
" surprised that I have to pay 80 euro for taking out the var 13 July because of late landing , Ca 2315. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 07 May 2025
" When I arrived to pick up my car I was told that my booking with Autoeurope was not valid because I did not arrive by aeroplane. I took the train to Pisa from my home in Switzerland and was hiring a car for a week to go to my second home in Tuscany. I was told that as I did not have a plane ticket I was classed as a higher risk customer, despite having an Italian address and an Italian passport. I was given the choice of paying more than 3 times the original price of the booking or having no car. I was given no copy of the contract at any point, was not informed what to do in an emergency, and once on the road I realised that there was not a drop of water in the window washers. I have since read reviews of ECH from other customers and realise now that this is a very bad company. I would advise other people to avoid them at all costs. "
" When I arrived to pick up my car I was told that my booking with Autoeurope was not valid because I did not arrive by aeroplane. I took the train to Pisa from my home in Switzerland and was hiring a car for a week to go to my second home in Tuscany. I was told that as I did not have a plane ticket I was classed as a higher risk customer, despite having an Italian address and an Italian passport. I was given the choice of paying more than 3 times the original price of the booking or having no car. I was given no copy of the contract at any point, was not informed what to do in an emergency, and once on the road I realised that there was not a drop of water in the window washers. I have since read reviews of ECH from other customers and realise now that this is a very bad company. I would advise other people to avoid them at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by LAURO - 05 May 2025
" I fell scammed "
" Auto europe sold me insurance and Easy car hire told me that I had no insurance, so I had to buy it again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by TOMISLAV - 04 May 2025
" I think Auto Europe is the most affordable rent a car provider. "
" Everything as expected- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZSOLT - 28 April 2025
" I summed it up all above. "
" My rent was at easy car hire through aotoeurope. Positives: The booking process was smooth, when we arrived the hand over was fast. We got the car I booked (Jeep Compass), actually it was new (with 1800Km) I was the second renter. Not that positive: I booked a child seat too, but they had only a booster, which for the long drives was not the best as my son could not sleep in it properly, but it made it. Negative surprise: Even though I had a base insurance through autoeurope, at the desk the lady told me it is better if I make their own insurance (350 eur for days or so), as if there is any issue, I most probably will loose only my 500 EUR cauction. If I keep the base, I can be penalized till 1500 EUR for the damages I make. It was a new car, and I've read a lot of bad experiences at the drop off, so I rather got the extra insurance. At the end I had to admit that the drop of was like 2 minutes, and they did not charge any extra, I am not sure if they would have been so smooth with the base insurance. Overall experience was much better than I expected from the reviews, I had no issues , the only bittersweet pill to swallow was this extra insurance, by this actually the total price was not as cheap as I expected at the beginning form only the rent fee, but it was a good service, and I had no issue with the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BRANIMIR - 23 April 2025
" Nice and very professional "
" Nice and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TEIT - 25 February 2025
" I felt cheated by this company "
" At pick-up, they tried to manipulate the situation by requiring an additional guarantee of 500 euros, showing a table that made no sense. They provided a private email address and required me to send to them my return flight details!!! They stated that having snow chains is mandatory, and since the car did not have chains, I had to buy them for 10 euros per day. After insisting on this topic, they charged 7 euros per day. The car was dirty at pick-up, making it difficult to distinguish small damage. At the delivery, they claimed there were new scratches (small) on the right rear fender molding and charged me 200 euros. I claimed that damage, but they charged me again. In conclusion, I felt cheated by this company. They find the way to steal your money. At the end It cost me more than the initial offer of other companies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by CSABA - 10 January 2025
" Went well "
" Fast service. Credit card is a must, unless you have to pay deposit. Drop off was out of office time, but everything went well. Not a scam. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARK ARCHIBALD - 24 December 2024
" Check in was great but something has changed, everything was OK with my rental but they try as hard asd possible to find a fault when returning the car, the poor people in front of me had a charge for a very, very minor stone chip. Also charging for snow chains is terrible. I would avoid using them again in the future. "
" Something has changed at Easy Car, now they charge for Snow Chains, these are a legal requirement for any driver in Italy, to charge for them is terrible, it is like charging for wheels as an extra. The service is still great but something has changed, I would not use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHILIPPE - 18 November 2024
" I consider AUTO EUROPE shouldn't offer this kind of company service "
" First, we had to wait 45 minutes at PMO airport before a shuttle can bring us to the car location. They refuse to bring family to the car location, so they had to wait 1 more hour at the airport until I can come back to pick them up ! They pretended my VISA PREMIER card was not valid for such rental, and forced me to pay 1000 (ONE THOUSAND) euro more for an additional insurance subscription (520 €) + 500 € deposit. Their own contract mention they accept VISA PREMIER, without saying if they require a "debit" or "credit" visa premier card. In theory, they offer interesting pricing, in realty it's the worth choice anyone could make ! Please check Trustpilot feedback, and stop recommending such company : https://www.trustpilot.com/review/easycarhire.it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by TATIYANA - 13 November 2024
" Please refund "
" I was late only 15 minutes after requested pickup and my reservation was cancelled. Then it was said that the credit card should be 3 months before the expiration date. So I didn't even pick up the car and went to immediately to another car rental office. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by AUSRA - 03 November 2024
" Great and easy expierince "
" The counter staff was polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARAKSI - 26 September 2024
" Overall pleasant experience "
" Long waiting time during pick-up due to malfuctioning printer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by MEELIS - 06 July 2024
" All was going quick and smooth! "
" Very friendly and efficient stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 22 May 2024
" Second /third time that booked with them and will use them again! "
" The person at the car park that inspected the car and gave us the car was very rude to us. The person at the counter was very nice though. We booked full to full and the car was empty. The guy said its not his problem! He ever swore at us! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BORIS - 14 May 2024
" Make sure you have an international drivers permit for driving in Italy. "
" It was very simple and staff was friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROGER - 21 February 2024
" I would really recommend AutoEurope take a look at this operation, especially in Pisa. They are offering cheap rentals, then ripping customers off, knowing that they will make up their shortfall through the insurance pay out. I have been using AutoEurope, and other car rental agents for many years, all over the world, and never have I come across a company that is so blatant in it's underhandedness! "
" They gave us a badly damaged car, which I endeavoured to take pics of every dent and real damage. When I returned the car after 5 days at a golf resort, with my own individual pRking space, 5 people came out and went over the car. They then informed me that there was a tiny dent on the back bumper. This bumper was severely damaged one side already. They then accused me of doing this damage. I didn't do this, and unfortunately I didn't see it, as it was so small, and as it hadn't been cleaned I couldn't see the mark. They are a bunch of theives and they just wanted to make extra money out of their customers. I had insurance, and if I had done this I would have owned up to it. I am disappointed that AutoEurope has them on their books, as they are bad for business! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MAURIZIO - 23 December 2023
" Great experience as always "
" Great local company, incredible good prices and quality vehicles. However if you do not buy the extra insurance (cost more than rental), you must charge a lot (>1k€) as deposit on your credit card. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by ROBERT - 07 November 2023
" I received an offer 200 euros more expensive "
" I received an offer 200 euros more expensive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MAKSYM - 29 October 2023
" Will probably use another car hire company "
" That was a first time ever (even USA was ok) when my debit card was not accepted. Only credit, which I did not have. The option was either to pay €150 more additionally for the "additional" insurance or not take a car and no one was planning to return me money for a booking. Our flight was late, 2 kids and 2.5 hours additional drive gave me no choice but pay additionally. Car was ok, however I was not informed about a "tire check" and while driving at midnight it was a surprise for me, so we had to stop 3 times for tire check cause the pressure was ok. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by THOMAS - 17 October 2023
" We are frequent renters from AutoEutope. But this experience with EasyCarHire makes me question my reliance on AutoEurope. Please contact us, so we can discuss. "
" Overall, it was a horrible experience. The Desk Agent lied and pressured us into unneccessarily buying extra insurance, by claiming that Sicilian laws and insurance coverages on credit cards are very different from the rest of Italy. We just got off the phone with our Citibank Costco Visa agent, who assured us that we had indeed been pressured into unneccessarily buying insurance. Then we went to the car, and saw numerous dings, dents, and popped-out fenders. There was no electronic key, and the sound/navigation system didn't work, according to agent in the parking lot. At this point, we requested a different car. The parking lot agent absolutely refused, saying there were no cars. When we asked if he could speak to the Desk Agent, he said no one here has the authority. "You will have to call the Corporate Office". We would NEVER rent from them again. The agents refused to give us a copy of the contract. We had to take a picture of the contracts with my cellphone. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TRAPANI, IT - Reviewed by OSKARS - 06 October 2023
" Possibility to compare prices between different companies. Never any problems "
" Drop-off passed slowly, person wasn't on place "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CRISTIAN - 03 September 2023
" all good "
" some difficulties in finding the renting office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARKO - 24 July 2023
" I don't know who was responsible for informing me as a customer that I needed a credit card to rent a car. Because of that I paid 235 eur extra and that's not fair. "
" I paid one amount when I reserved the car online. When we came there to pick up the car they said that I need to pay more than 2 times more for the car because I don't have Credit card with me (I had debit card with enough money there) . So I must pay 450 eur instead 215 eur. Nobody told me that I must have credit card with me so that's not fair. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTONIETTA - 16 July 2023
" Il primo veicolo a noleggio GE348JW aveva quasi 60.000 km e molti danni. In più c'era il tergicristallo rotto. È stato quindi necessario procedere al cambio del veicolo con attesa per avere altra auto disponibile. Le automobili devono essere controlliate prima, questo lo reputo inammissibile! Cordiali saluti. "
" Il primo veicolo a noleggio GE348JW aveva quasi 60.000 km e molti danni. In più c'era il tergicristallo rotto. È stato quindi necessario procedere al cambio del veicolo con attesa per avere altra auto disponibile. Le automobili devono essere controlliate prima, questo lo reputo inammissibile! Cordiali saluti. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ERICH - 12 July 2023
" All good. Just on the return the signs and location of the drop-off is not easy to find. "
" All went smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by MITJA - 01 May 2023
" overall great "
" very responsive,everything ok.Only bad thing is that you can not modify/change main driver data without new reservation which is usually bigger price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9