Auto Europe
- North America
- Central America
CENTAURO ITALY CUSTOMER REVIEWS
- 7.4
- 8.1
- 8.7
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CENTAURO ITALY Car Rental Reviews
Average Rating for Centauro :
ROME, IT - Reviewed by GEORGIOS - 17 September 2025
" It's ok "
" It's ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PANAGIOTIS - 16 August 2025
" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "
" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TSVETAN - 21 July 2025
" The additional insurance I paid to Auto Europe was not well explained and it turned it does not has a full cover, so I had to pay double the full insurance also to Centauro. "
" The prices of Centauro are not that competitive taking into account the detached position of the service from the airport and the fact that they provided me with a Chinese car. Also there was a huge mismatch between the insurance coverage between them and Auto Europe so I practically had to pay double insurance... "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by ANDREW - 02 June 2025
" Auto Europe is no hassles and gives you some back up if needed as the rental cars direct are notoriously dishonest. "
" Staff at collection were unhelpful, unfriendly, simply trying to upsell. When we didn't understand something (as we only speak English) the 2 staff would then talk to each other in Italian and laugh. They said there was no damage to the car, however we found damage within a minute of inspection. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by FEDERICO - 25 April 2025
" Very good experience. "
" All good and fast check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARIA CHIARA GIORGIA ANNA - 03 April 2025
" Satisfyed with all the service "
" Satisfyed with all the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DIDIER - 26 March 2025
" I had the worst experience with Auto-Europe and Centorauto. I asked for a car rental in the airport. I realized that they didn't exist. Somebody told me that I had to take a shuttle. I tried to call the number for 45 minutes but they systematiqually hand up after a few minutes waiting. I called Auto-Europe who told me to look on page 3 of my voucher (!!!) where it was explained how to walk 500m out of the airport and then, take a shuttle bus... This is nonsense. And I got an horrible car (Skoda) with bumps all over, a dashboard all in greek... Never Again! "
" I had the worst experience with Auto-Europe and Centorauto. I asked for a car rental in the airport. I realized that they didn't exist. Somebody told me that I had to take a shuttle. I tried to call the number for 45 minutes but they systematiqually hand up after a few minutes waiting. I called Auto-Europe who told me to look on page 3 of my voucher (!!!) where it was explained how to walk 500m out of the airport and then, take a shuttle bus... This is nonsense. And I got an horrible car (Skoda) with bumps all over, a dashboard all in greek... Never Again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GIUSEPPE - 24 March 2025
" It's very easy to rent a car on line. it has the cheapest prices and connections with a huge number of companies. "
" people working have been very kind and friendly. it is not a surprise. I usually rent my car there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI - 18 December 2024
" Excelent! "
" Top! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABRIZIO - 18 November 2024
" I am thoroughly satisfied "
" I can't complain about anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JUHANI - 30 September 2024
" Reliable "
" Quick shuttle, no fuss at the ofiice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ALEKSANDRS - 02 September 2024
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by DAVIDS - 15 August 2024
" No problem. Great service. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 21 June 2024
" Very poor "
" 1hour delay getting car, had to phone them to arrange shuttle, no sign of where to be picked up, slow taking back to airport and 10min drive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by AXEL - 04 June 2024
" Top "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VIRGIL LEONARD - 30 May 2024
" Buna! "
" Am avut rezervate doua masini pe numele meu dar nu mi-au oferit decat una desi le-am solicitat su expoicat ca la ambele masini trebuie sa treaca sofer aditional. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 27 May 2024
" Everything ok, only one remark, instructions on how to get to the office in Pisa should be more clear (and about the Transfer) "
" So far, so good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARKO - 10 May 2024
" Next time i will also reserve a rent a car by Autoeurope. "
" Everything was perfect and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GERGANA - 18 April 2024
" Only positive comments "
" Nice staff, car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREI - 19 January 2024
" Everything was good "
" Car not in good condition "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by MICHAEL - 03 January 2024
" I would use them again "
" They were efficient and understanding of out r needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARIANO - 04 December 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARIANO - 02 December 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TANJA - 03 October 2023
" This was a very easy way to search for a suitable car rental, all info is there, charts offer a very practical view, terms and conditions of a deal are well stated so we could really think about if a rental was ok for us. "
" They were lovely! We were provided with all the info we needed, their attitude was professional yet friendly (a combination I like). They even gave us some tourist info and were genuinely happy for us because we got a brand-new car to drive. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOUKO - 29 September 2023
" the settings in cars are nowadays behind many menus. a condensed quick guide would help "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHANN - 22 September 2023
" Auto Europe is always great "
" Great, fast experience. Just a small suggestion is to put up a sign where the centauro shuttle is located at Pisa airport, since no indications are present. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIGUEL - 02 September 2023
" Good but didn't like to have to pay for fuel in advance. "
" Good but didn't like to have to pay for fuel in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by EDUARD - 18 August 2023
" - "
" The main problem was to find where to take the shuttle from Pisa airport to Centauro office. On the voucher it says: "PICK UP CENTAURO Aug 10, 2023 - 15:30 PISA AIRPORT EXIT TERMINAL, TURN RIGHT, AND PROCEED APPROX. 100 METERS TO CENTAURO SHUTTLE BUS - PISA, IT". In reality you need to turn left when exiting the terminal, not right. We were going right, and went all the way (aprox 500m) to the building where all the other rental car companies have their offices, but Centauro, with all the luggage and my family. There I called Centauri multiple times but nobody answered. Then I looked on Centauro website and noticed that from the airport terminal I should have turned left instead of right. Had to return to airport and finally I found the shuttle. On the airport there are no signs for Centauro, there should be for easier access. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELKESLASSY - 23 July 2023
" Happy of my renting "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVAN - 20 July 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PASQUALINO - 20 June 2023
" Everything was top. The only inconvenient is that the office for the pickup of the vehicle is outside the FCO airport and you need to wait for a navette and relevant lost times. Not convenient for business if you're on a schedule, but fine if you're on holiday with relaxed time. "
" 8/10 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SHLOMIT - 08 June 2023
" The car weren't what we ordered (manual instead of automatic) we didn't had anyone who could drive it, it was a nightmare In the website it says "in the airport" and we had to take a shuttle- it wasn't at the airport "
" We order automatic cars and received manual. All our efforts to change it to automatic didn't work. The supplier sent us to talk to auto Europe but the branch didn't open before 09:00. We were stuck with 2 manual cars and no one who can drive it. In addition we received once car with half diesel tank instead of full and didn't notice it until we arrived the hotel. We had to pay for 1.5 tanks instead of full to full. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by ALAN - 05 June 2023
" A little hard to find our way from Fiumincino to the van to the Centauro office, and a little tricky finding our way back to the office at return time. But other than that, great service, friendly, and efficient. "
" A little hard to find our way from Fiumincino to the van to the Centauro office, and a little tricky finding our way back to the office at return time. But other than that, great service, friendly, and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IVAN - 27 May 2023
" AutoEurope booking was great, as usual. CENTAURO were OK, too. "
" The car size was as promised. A new car at 6500 km in super condition. The previous driver had switched off the passenger airbag and we had to find the way to turn it back. Staff was absolutely NOT polite in helping us with this task. They said lots of non-sense like: "there is no other car we can offer", "come back tomorrow for another car", "drive the car like this as this is not a problem". "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DRAGANA - 17 May 2023
" - "
" There is nowhere clearly stated that there is no Centauro desk at the airport and that you need to take the shuttle bus from the airport to their office! It is written on the 4th page of the voucher with small letters that I don't read even when signing bank documents-RIDICOULOUS! Why is it so difficult to state it in bold at the first page! I lost 2 hours at the airport with two small kids searching for the shuttle stop, noone at the airport didnt know and at Centauro call center noone was answering the phone, I called 10 time!!!! NEVER AGAIN!!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PLAMEN - 02 April 2023
" All was ok! "
" The only problem is that they are located outside the airport and it was hard to find pick up point for transfer! But next time it will be easier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 12 January 2023
" Everything is perfect ! "
" Everything is perfect ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RALUCA - 19 November 2022
" Great, as usual! "
" The best experience I ever had renting a car in Italy. I almost didn't believe it. Easy pick-up, easy drop off (maybe because it's not full season), brand new Mini Cooper Countryman, automatic for an great price. Thank you! For those who cannot find the pick-up point, it's the small parking lot/ turning point next to Merci Cargo. You take left once you exit the airport, pass the bus parking, follow the bike/ pedestrian line under the suspended railway. On the left you'll see Merci Cargo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIO - 27 October 2022
" should specify how to get to the car rental outside of the airport "
" no check-in indications "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ULDIS - 12 September 2022
" Very good! "
" Exelent service! Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GORDON - 13 July 2022
" Very well served by both AutoEurope and Centauro. Thanks. "
" Luggage space for an Suv was limited "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ROGER - 13 July 2022
" I recomendet it "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ENEL - 17 May 2022
" Please see the last comment. "
" Our cars tire broke on a second day. I called the rental and their only advice was to change it for the temporary one and continue until the end of a rental time with very low speed. Due to that we didn't wasted so much of our short visit to Italy in a car. Also we had to cancel our planned trip to Venezia, as we just didn't make it with the car. We rented the car to take out the most of the time in Italy, but spent it in a slow and broken car. I didn't get any support from Centauro and they haven't replyd to my feedback and request also afterwards. I find it extremely unsatisfying and the broken car really ruined my trip to Italy. We really lost one day of our short and well-planned trip. I find it fair, if you after all my inconveniences and poor communication refund my rental fee. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by MITJA - 05 May 2022
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TARMO - 03 May 2022
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DAVORKO - 26 April 2022
" From pick up til drop of, everything was great! "
" Overall GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHRISTOS - 13 April 2022
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAIMONDAS - 21 December 2021
" Its fine "
" I over payed on insurance. I payed to you and Centauro. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GEMESIO - 24 November 2021
" Very good "
" Fast pick up and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ZLATKO - 29 October 2021
" I booked this car with Auto Europe, ended up dealing with CENTAURO, I dont know whos fault this is but I would NOT recommend any of them to you. I ended up with a much more expensive car and a final unforeseen expense (50€). "
" At arrival, Cantauro was hard to find and took very long to fill all info and get the keys. Beware of security deposit, you have to have same credit card for renting and 'security', so for a week of rental you will be authorised for 2000@-2500€ (with security). Not ok. We could't make a credit card resevation that big so we payed additional 270€ for the car insurance. Car was fine, almost new and in perfect condition. Drop off was the thing that bothered us. Stuff simply didn't want that we check the car together. So we left the keys, I made few pictures of the car 'just in case' and left Sicily. 2 month later I was supriced with withdrawal of 50€. Damage they say. Not true of course. I booked this car with Auto Europe, ended up dealing with CENTAURO, I dont know whos fault this is but I would NOT recommend any of them to you. I ended up with a much more expensive car and a final unforeseen expense (50€). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by IVO - 25 August 2021
" Good. But the lady in the shop wasn't nice when I want you staff to go with me to check the vehicle status before I take it so we establish together the condition that its in. I had to ask her politely twice before they came with me. Also let me know when you will free my money the amount of 1050,00€ that is still on your account? Where can I find my invoice for the rent? Thank U! "
" The instructions on the voucher didn't explained well were the pick up spot is on the airport. It says Parking Nr.5 but since this parking is big and rounded we I was struggling to find it. I had to ask many people were it is exactly so I was late to meeting in Rome. Maybe you should add also that is by the IP pump this would so much easier to locate the spot! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ALEXANDER - 29 June 2021
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PHILIPPE - 18 August 2020
" Autoeurope should advise of the pick up drop off conditions Don't advertise fiat 500 when non available "
" Agency far from terminal Had to wait 40 minutes to get there Had to pay 170 extras for s bettter car as no fiat 500 available - proposed a panda which is not the same type wrong advertising Had to pay extra 40 euros for Early drop off at 6.30 "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXEY - 29 January 2020
" I liked everything, thanks. "
" Convenient, comfortable and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VICTOR - 08 January 2020
" all in all it was ok "
" negative aspect : in Bergamo you have to take a shuttle bus for Centauro location ; "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MIHAI - 06 January 2020
" Best! "
" One of the best rental experience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RUTA - 11 October 2019
" We were satisfied with centauro, however we encountered the problem as we had to pay 150 euros for insurance since we didn't have a credit card. We chose Autoeurope because exactly because of an option to use debit card. That was not the best experience. "
" We were satisfied with centauro, however we encountered the problem as we had to pay 150 euros for insurance since we didn't have a credit card. We chose Autoeurope because exactly because of an option to use debit card. That was not the best experience. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by ERIKA - 02 October 2019
" I had a very bad and expensive experience all together. "
" They did not want to accept my reservation with you. They force us to rent the car directly from them. The agent said the car is not insured at all. Although I paid everything for you. I paid at the pick up for the petrol 81 euros. When we gave back the car the tank was full, they said they will give back 94 euro. Instead of give back this amount, they charged again. I do not understand why they charge anything, when I rented a car with full coverage, paid the petron in advence, tank the car before the drop off. Wha the charge already 188 euro? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SAMED - 27 September 2019
" I couldn't get the car!!! "
" I was travelling with my family, with a baby on board, the kept me waiting for hours and in the end they told me that you can't take the car , because we don't accept Visa or Mastercard, also CASH !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ILARIA BENEDETTA - 05 September 2019
" I was extremely happy about the experience and will be repeating it for sure. "
" Personnel was extremely kind, they even gave me an upgrade having the possibility. The car was new. Fantastic experience to be repeated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SARA MARIANGELA - 04 September 2019
" In case you have some problems, never call autoeurope, t;s jsut a waste of time "
" I reserved the card with Amex and couldn't pay with it at Centauro. Centauro staff was really good and willing to help me out, quickly and very kindly offered me the options and helped me to find a solution and proceed with my holidays- Autoeurope on the other hand was useless. I spoke to Autoeurope customer service, hung on the line for a long time to end up talking with a rude agent whp basically repeated and rephrased what I was saying. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FLEUR - 28 August 2019
" Le site est bien, mais attention au loueur que vous prenez, vérifiez les avis et commentaires d'abord. "
" Le pick-up des véhicules se fait dans une zone commerciale hors de l'aéroport, la navette n'est jamais venue nous chercher, j'ai du prendre un taxi qui m'a coûté 20 euros! J'avais pris la supercover via autoeurope mais Centauro m'a expliqué qu'ils n'avaient rien à faire avec ça et qu'ils ne donnaient aucune garantie. Si je voulais être sure d'être assurée, je devais débourser 400€ en plus du prix initial de la location!! Le véhicule m'a été donné avec 90% de carburant et devait être rendu avec la meme quantité, autant dire qu'il est très compliqué de remplir le reservoir à 90% et ils le savent très bien. Bref je ne recommande pas, les prix était plus bas mais au final ca m'a coûté plus cher. Sinon le véhicule était ok et recent. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LAURA - 02 August 2019
" Everything was ok "
" Everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIKIFOROS - 01 August 2019
" Autoeurope is always good to work with "
" I will not be recommending or using centauro again because they have made irregular charges to my credit card 3 weeks after dropping off the car. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDRIUS - 31 July 2019
" Autoeurope is OK, but please put important info not in the end of the rental PDF but on top. It is important. We've wasted 2-3 hours with kids and luggage before car was in our hands. If we would know the complex thing about the taking the car - we would pay extra and grab it in the airport.... Thanks. "
" When taking the car it was a bit messy - small letters in the end of the Agreement where we need to wait for the shuttle. Counter staff - one lady working instead of 3 people (long line, waited for ~1 hour) "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ADRIANA - 23 July 2019
" . "
" Upon arrival in Catania we had an upgrade as the upgraded car needed to be moved to Palermo, where we handed in the car. The car was not cleaned, not from the inside and not from the outside. We went back to the staff to report this. They acted really quick and got the car cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EGIDIJUS - 22 July 2019
" It's all good "
" It's all good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDMUNDAS - 09 July 2019
" Everything was great, ust lacked the information that you need a credit card PIN "
" everything was fine, nice service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREA - 05 July 2019
" very good service, good car, good agents "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LEV - 04 July 2019
" do not lie on prick-up location! "
" Misleading information on pick-up location - it's not in Terminal 1, it's 6 km away! Centauro staff said that was not their information but the broker's - Autoeurope's. Shuttle from terminal 1 to pick-up location did not show up for 40 minutes so I had to take a local taxi at fixed price of Eur 20 - will you reimburse this? Centauro office turned out to be extremely understaffed, long lines not to pick-up but to drop-off and close the contract (on Saturday, June 22nd, 2019). Same people that deal with the customers had to stop it at some point and drive the shuttle to the terminals - possible reason that shuttle service so sporadic. Overall - worst experience in 20+ years of rentals worldwide, you suck! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by VADYM - 27 May 2019
" Recommend to my friends "
" 1) Was quickly 2) Was cheaper than in the site of Centauro 3) Was the same car as I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 23 May 2019
" All done through mail without a problem. "
" They do not provide all the information when you pick up the car... Not only that, but they misslead you. Plus they will charge you extra, if you do not deliver the car with the same amount of fuel from pick-up. (30€ additional to the fuel missing). So... If you pick up the car with half a tank, for example, and you return empty, they will charge you for half the tank, plus 30€, when they can just keep the deposit you leave them on pick-up. This is just dumb. They made me take the car back to put the missing fuel. A client, should not be submited to any inconvenience. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by DIMITRIOS - 07 May 2019
" I HAVE a problem with my name in reservation for car.i spend 2 hours in centauro office because in the computer they see that my name is havie......i dont know what happen.all good in the end "
" .... "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GUSTAVO - 19 April 2019
" I had a wonderful time "
" Excelent car, nice saff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GIRTS - 20 January 2019
" all smooth "
" All was good not a single issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANTONIOS - 19 October 2018
" Very satisfied "
" Excellent service,polite staff, almost new car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by MIHAI - 11 October 2018
" i am using autoeurope for a long time. However, the experience with Centauro was very unsatisfying due to their abusive approach and attempt to overcharge substantial amounts. "
" Everything was ok before we had to return the car. The Centauro employee unilaterally decided to apply an extra charge of EUR 150 because on of the chairs of the car was dirty. I explained to the employee that i could pay the cost of the cleaning, provided i receive a credible invoice. Charging a flat amount which is completely disproportionate to the claimed damage is abusive and has no contractual or legal basis. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by OCTAVIAN - 26 August 2018
" Big mistake "
" I lost 1 h finding the place of renting somewhere in Italy ... 4 km from the aeroport... and another 1 h to give me the car... and overcharged me with 250 more € for some tehnical detailes... An unforgetable experience... thank you autoeurope. eu... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by YAN - 02 August 2018
" Easy to use website, conditions are clearly stated "
" The rental went quite smoothly for us. Note that they put a block of 1050 euros on your credit card if you do not take out their insurance policy (which is 25 euros a day). We saw a number of people being turned away or forced to take out the insurance because that was over their card limit. The rental agency is located far from the airport, and we had to wait quite a while for the shuttle. Calling their phone number gets you put on hold with no answer. The car is decent, but not properly cleaned inside. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by LIUDVIKAS - 30 July 2018
" We found a really cheap option, very nice search ui and clear conditions for insurance etc. "
" Since I bought the full insurance from autoeurope, the guy at the counter was very persistent in suggesting me to buy their insurance to an extent saying the one I had was not enough or very risky. He stated as well that the car was new and flawless however we did find rear bumper was scratched which he had marked on the contract. Otherwise it was good and a really cheap option with new and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MIHAITAMARIAN - 24 July 2018
" I will advise everybody to run away from Centauro! Due to this company, I spent almost 4 hours to got a car in Fiumicino airport and I had an additional costs of 200 EUR. "
" - Centauro is not located in Fiumicino (as promised) - wrong tel number printed in voucher - didn't accept my credit card w/o additional insurance payment - dirty office and unpleasant office representative "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LAURA - 14 July 2018
" Quick&easy! Everything went smooth. Thank you "
" Quick&easy! Everything went smooth. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VOLODYMYR - 12 July 2018
" I felt cheated. I ordered a car on your website. The Auto Euroupe site proposed to issue a super-insurance with full coverage. When I got a car in Sentauro, I was urgently recommended another insurance, claiming that Auto Europa is a mediator and has no right to insure their cars. I had a choice either to pay another 320 euros and get full insurance, or I would be blocked by 1200 euros on the cards. Phones Auto Europe at that time did not answer. I paid over the contract 320 euros. All the benefits of cooperation with Auto Europa have been leveled, the mood is spoiled. Instead of a universal like Peugeot 308, I was given a Fiat 500L ((. To continue cooperation there is no desire. Farewell. Your former client, Volodymyr Latkin "
" They say: - its not may problem. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by WILLIAM - 25 June 2018
" I have rented often through AutoEurope, mainly in South Africa, with no problems In the case above I am currently seeking reimbursement of the €250 which was taken by Centauro despite my objections "
" 1. I am VERY VERY ANGRY at being charged a ridiculous €250 !!! for a scratch in the paint on the rear bumper. Outrageous! 2 .Conditions on the contract were all in Italian 3 .I received a 55pc full tank and paid for it, when I brought back a full tank I did not get anything for the extra fuel, just the 55pc amount refunded "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRYGORII - 25 June 2018
" It is nice service to hire car. There are not so clear how to choose "zero excess" insurance without deposits. The best coverage on the site is not "zero excess" insurance "
" Any problems with CENTAURO. It was just not so easy to find shuttle bus parking. There were any signs on the parking and shuttle bus which makes hard search. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10