B-RENT ITALY Car Rental Reviews

NAPLES, IT - Reviewed by MICHAEL - 21 June 2025

" Overall it was a very good experience. "

" B-Rent offer good service and staff were efficient at the counter. I was not informed that a shuttle bus service is available from airport to desk. Auto Europe should provide this info when the booking was placed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by LORRAINE - 24 March 2024

" Autoeurope site is easy to use and to book and generally use good companies too "

" Issues with cleaning of car and it also smelled badly of smoke €15 car cleaning fee deducted from my credit card DESPITE the car given to me dirty ! I paid full protection but still they blocked €900 on my credit card for 21 days ! The counter staff were very dismissive to my comments and said basically "this is what you get when you book through cheap agents" I have used autoeurope previously and was very happy with the services provided I would not recommend B RENT to anyone In addition I am still waiting for a reply from their customer services department too "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by VICTOR - 18 September 2023

" All smooth, no negative comments. "

" The car was good and the pickup and drop-off were smooth. Very good value for the money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JOAQUIM JORGE - 21 July 2023

" Super "

" The support team in Portugal was of great help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DIRK - 30 May 2023

" It is rather unclear what insurance is included in the contract versus what not. There are no emails containing the voucher or the additional insurance one paid for: one has to check everything online which is rather cumbersome and not clear vis a vis insurance. "

" As of today May 30, the security amount has not yet been released to my credit card hence reducing my credit limit. Car was returned without damage at end of rent period May 13, ie 3 weeks ago! Hope to see the release soon. Both during pick-up and return one is provided with several tablet sreens to sign, without possibility to see what one is actually signing off. After drop off there is no notification email that car was duly returned. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by ARAKSI - 12 May 2023

" X "

" No out of hours car return should simply not be possible at an airport. On last day oil level alarm lit up. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by PETER - 27 February 2023

" Comment: Unfortunately I did not find the photos taken when renting the car since I have saved these in a wrong folder. Therefore I have been forced to pay EUR 504, which the insurance company already agreed to reimburse. However, I see this case as insurance fraud by B-Rent and therefore I am proceeding to fight to get the money back to the insurance company. "

" You must have full insurance when renting from this company. Car was not washed and dirty - therefore difficult to see all damages. High attention: B-Rent will charge for all damages after return, even when already existing when renting. Be extremely careful about tiny damages in also hidden positions as these will be charged to the client after return. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MILAN, IT - Reviewed by ALBERTO - 04 December 2022

" Not good. They charged us extra cost and didnot explained about an international driver license... "

" Didnot Provide all the information of documents requiere before getting the car... "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CATANIA, IT - Reviewed by MATJAZ - 24 November 2022

" Fast and Easy "

" Very nice expiriance with B-Rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ALICE - 17 October 2022

" It wasn't clear that the full insurance was not with B-rent and I would still have to pay them the full damages amount and claim back from Auto Europe. I feel the Auto Europe insurance was mis sold to me. "

" I took out full insurance with Auto Europe but that's not with B-rent and it cost more than the rental of the car to insure it through B-rent "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by ANDREA GABRIELA - 22 June 2022

" Good "

" It was okey. Had to pay because main driver didn't have an international license so we had to change the name on the reservation "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PAVEL - 09 June 2022

" Pleasant "

" Great service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by AMGAD - 04 May 2022

" i would do it again "

" the process was straight forward and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBERT - 18 April 2022

" Everything went well "

" Pickup took a bit long since there were a lot of customers. Car was I ok condition, several dents and scratches, 80000 km, but no safety issues and given the lower price compared to competitors the overall condition was fine. When returning the car they tried to claim ghat we were responsible for a dent which was already there when we picked up the car. I had pictures of when we picked it up and the accepted it and did not try to charge us for the dent. However it shows the importance of taking pictures at the beginning of a rental. Overall the experience was good and I would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by VINCE - 14 February 2022

" We had to cancel and rebook. This was done easily and without any charges "

" Fuel was not full and I had to return full Car was overused We were offered extra insurance almost forced to insure. Although we had refundable excess, we were told that we were only covered in a collision with someone else and not in private parkingd "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by JAN - 27 July 2020

" no comment "

" I have double experiencies with B-Rent and the both aer satisfied "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by H. OZAN - 10 January 2020

" not positive. My deposit has still not been reimbursed one week after the return of the car. "

" the staff at B-rent were rude and not very helpful. It has been more than one week now and the deposit has still not been paid back. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ADAM - 03 December 2019

" They will try to take your money from everywhere dont select them "

" the terms & conditions were too many to read and I had to pay an extra 50euros. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by LEONARDO - 18 November 2019

" B-Rent sta cercando di truffarmi 375 euro per una ammaccatura sul cofano che a mio avviso esisteva anche prima del mio noleggio, ma che l'addetto alla consegna non mi ha fatto notare, E quando sono rientrato è stata la prima cosa che mi ha fatto notare, proprio come se sapesse che io non avevo scattato la foto a quella ammaccatura. Inoltre pensavo quella ammaccatura fosse stata registrata, ma le scritte sul documento sono volutamente microscopiche e non leggibili. Insomma. IO MI SENTO TRUFFATO! L'addetto ha ipotizzato che l'ammaccatura sia stata procurata dalla caduta di una pigna,e questo e compatibile con il tipo di ammacactura, ma questo non è il periodo delle pigne. Secondo me questo è un modo truffaldino per incamerare soldi, fanno una offerta bassissima per il noleggio e poi si rifanno con le ammaccature. Saluti Leonardo DE PALO leo.depalo@gmail.com B-Rent is trying to cheat me 375 euros for a dent on the hood that I believe existed even before my rental, but that the delivery man didn't point out to me, And when I came back it was the first thing that got me pointed out, just as if he knew that I had not taken the photo of that dent. I also thought that the dent had been recorded, but the writing on the document is deliberately microscopic and not legible. In conclusion. I FEEL FRAGED! The clerk has suggested that the dent was caused by the fall of a pine cone, and this is compatible with the type of ammaccatura, but this is not the period of pine cones. In my opinion this is a fraudulent way to forfeit money, they make a very low offer for the rental and then go back to dents. Regards Leonardo DE PALO leo.depalo@gmail.com "

" If you are really interested to know about b-rent, send to me your email and I will forwards to you all the email send to B-rent. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DARSHAN - 29 August 2019

" It was good "

" Experience with the car was very nice. I found the lower rates on other sites later as well. And when we dropped the car approach of people were like that as if they just want to make out money out of mistakes. And for the refuelling you should charge only that much what is less not 30 euros "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ARSENIY - 27 August 2019

" Bad correlation in deposit blocks to reality "

" 1. On autoeurope it was claimed that they will hold 1.500 eur for Jaguar. When I came to pick up The car, they told me it is 2.500 eur. Or I can buy their additional coverall insurance for "only 650 euro" for 15 days. And they block only 700eur then. 2. Okay I've got their insurance. Returned car with damaged door, it happened in the parking. But it has been described that it is all covered unless the car is totally destroyed or stolen. In case of minor damage they charge 20-30eur fee. For some reason they charged me 230 euro, and never replied me why. So basically they just stole 200 euro from me, because they can. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MILAN, IT - Reviewed by JULIAN - 14 July 2019

" Support very poor and unhelpful "

" B rent dod not give the car "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by IGOR - 20 May 2019

" The worst car rent experience ever. Very slow - we had to wait 45 minutes in order to receive service at the counter; plus 15 minutes to get to the actual location of the car and even there to wait extra 10-15 minutes while the car is delivered from cleaning station. Surprises with the type of cards they accept for deposit and necessity to pay extra fee for extra insurance. The type of the car different from the one we ordered. Location of the car at the different place - we had to go by foot through the crouded streets with all our luggage. Absolutely unacceptable drop off - they just closed the entrance to the parking territory without any explanations and we had to search for somebody from the staff whom to deal with. The staff said that there were no more places to park and therefore they can not receive the car at the moment. We had to spend around 30 minutes arguing with the staff and trying to get rid of the car and close the contract. We have never faced with such a horrable service and discipline. "

" The worst car rent experience ever. Very slow - we had to wait 45 years later minutes in order to receive service at the counter; plus 15 minutes to get to the actual location of the car and even there to wait extra 10-15 minutes while the car is delivered from cleaning station. Surprises with the type of cards they accept for deposit and necessity to pay extra fee for extra insurance. The type of the car different from the one we ordered. Location of the car at the different place - we had to go by foot through the crouded streets with all our luggage. Absolutely unacceptable drop off - they just closed the entrance to the parking territory without any explanations and we had to search for somebody from the staff whom to deal with. The staff said that there were no more places to park and therefore they can not receive the car at the moment. We had to spend around 30 minutes arguing with the staff and trying to get rid of the car and close the contract. We have never faced with such a horrable service and discipline. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by JASMIN - 26 March 2019

" The overall experience was good. "

" Good car. Staff tried to talk me into getting more insurance then I needed. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 16 October 2018

" not being able to get served by the car company in a reasonable time reflect on you using them. There was not one happy person there with everyone having to wait such a long time. Some people gave up and went back to the airport to find other solutions after waiting over and hour "

" They took an hour to pick up at the airport and then 2 hours to get the car with a huge queue of people trying to get served. There was no getting away from taking out the expensive car insurance if you wanted a car and the huge queue behind you to get served you had to pay it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by FERENC - 09 October 2018

" yes "

" super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARKO - 27 September 2018

" Auto Europe didn't tell me that i have to pay additional insurance at the counter at pick up, which was more than the cost for the car itself. "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JOHM - 19 September 2018

" Rental car was new. Also rented GPS. Professional check in. Good experience. "

" Good service. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEORGES - 15 August 2018

" I emailed the customer service serviceclient@autoeurope.fr about my problem. Still waiting for a reply/refund. "

" They didnt give me the car. I ended up taking the car from another company. Because of this, I cancelled an upcomig booking on 14/08/2017 (yesterday) as well, and rented it on the spot from Hertz. You can thank B-rent for that as well. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MANUEL - 10 August 2018

" I like all the options you give, and also the possibility of cancelling. "

" The only flaws I could say is that the vehicle came without windscreen liquid, and it started ro rain, so I would have needed, and since moment one, the tires light was on. The rest was very good, in special the kindness of the counter staff. She explained very clearly the extras. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by OTEANU - 08 August 2018

" Not mentioned before rental the necesity of having 2 cards from 2 different banks for the same driver!!! "

" Not mentioned before rental the necesity of having 2 cards from 2 different banks for the same driver!!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by RICHARD - 03 August 2018

" CAR IS GOOD "

" BECAUSE I HAD DELAY YOU CHARGE ME 76 EUROS NOT FARE "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SERGEJS - 27 July 2018

" Worst est car rent I ever tried. Insurance which I purchased through autoeurope web page been refused by B-rent personnel. So I been pushed to buy another insurance polis for 38 euro / day. "

" Worst est car rent I ever tried. Insurance which I purchased through autoeurope web page been refused by B-rent personnel. So I been pushed to buy another insurance polis for 38 euro / day. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BRANKA - 18 July 2018

" Only bright thing was Mr.Alexander who told me he will try to notify them about my half an hour flight delay, but I'm not sure he did. "

" I made a reservation at B-rent for a pick up at Malpensa airport T1. It was stated on the voucher to call them upon arrival at the specific number of telephone and that they are open until 22h. My flight was half an hour delayed. I called them from the departure point to let them know and no one answered. I called your help desk, and Mr.Alexander told me he will notify them but I should call them upon arrival. We landed at around 20h and I called them zillion times but no answer. I even took a taxi to go their registered office at Malpensa airport Milano but there were no offices there at via Sant'anna. Altogether, no one showed, even though I pointed the number of my flight, and even worse no one answered the phone during their working hours. I wrote them an e-mail requesting for a refund, because they charged me 89 euros in advance, but still no answer. Worst experience of my life. I will certainly not recommend it to anyone. On contrary, I will tell everyone to avoid it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ALEKSI - 28 June 2018

" see comments for b-rent "

" B-Rent is selling their own insurance even I have purchased good insurance from autoeurope. They will say that you don't have insurance at all and you end up buying double insurance, which is not you want. I cannot recommend this for anyone. I ended up paying almost double price for the car because they fooled me with the insurance. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by SIGURDUR - 24 June 2018

" I was not able to contact the car rental. When i took a taxi there, we could find any car rental at that place, and nobody was able to direct us to it. I called YOUR helpline three times. Two times you tried to connect me with the rental, which did not work, and the third time you told me that nothing could be done at that time. We had to rent a much more expensive car so we could continue with our journey. I want my money back please. "

" I was not able to contact the car rental. When i took a taxi there, we could find any car rental at that place, and nobody was able to direct us to it. I called YOUR helpline three times. Two times you tried to connect me with the rental, which did not work, and the third time you told me that nothing could be done at that time. We had to rent a much more expensive car so we could continue with our journey. I want my money back please. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by ANDREY - 30 April 2018

" thieves , "

" waiting to your responce,thieves "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by JAMIE - 25 April 2018

" You need to communicate with B-Rent, and you need to make certain stipulations of your deal and agreement with them clear, so that there are no surprises when you go to collect your vehicle. "

" We arrived, and were told that we had no choice but to pay extra insurance and the guy's first communication with us was looking at our booking and seeing it was Auto Europe to which he responded (even before a hello) *Shakes head* "Ooooh, the cover with this Auto Europe is terrible" - then we had this tug of war about what we needed to pay before taking the car away, which was more than what we paid online for the booking and insurance. It's a total scam. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREY - 20 April 2018

" Them want to charge me extra cleaning costs 120 eu...from the not clean car from the first i get it with a dogs hair on the back seat A have the car for 12 hours with my wife i going to shoping. And after i take the car back in 22.00 in the same day ...after 2 days i recive charge for 120 eu cleaning extra cost...do not sell this company for no one.....them Thievies LADRI "

" A have the car for 12 hours with my wife i going to shoping. And after i take the car back in 22.00 in the same day ...after 2 days i recive charge for 120 eu cleaning extra cost...do not sell this company for no one.....them Thievies LADRI "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by KLAUDIA - 27 July 2017

NAPLES, IT - Reviewed by TREVOR - 14 July 2017

NAPLES, IT - Reviewed by MARINA - 12 July 2017

" very pleased with booking from Auto Europe and service of B-Rent. Everything worked out as I planed and in time. thanks "

NAPLES, IT - Reviewed by KATYA - 08 May 2017

" I am extremely dissatisfied with the use of your services. My flight (you could check Wizz Air EG6F7B ) was overdue for more than 9 hours, and it was extremely difficult and I could not even reach you. There was no way to cancel the reservation because I did not know when we were going to go for 4 hours. I contacted my local office in Napoli, which was great and wanted to give me the car, but it all depended on you. Unfortunately, the plane landed at 11 o'clock in the evening and I could not take the car. On 03.05 at 8.30 am for the first time I got in touch with your call center, who did not give me any assistance. The Napoli bureau agent was great and he made every effort to give me a car that was not hired by anyone, but you made your "

" hat she did not accept my personal document because the reservation was for the previous day .finally I was without a car with a child - you failed my vacation from the beginning. My question is when will you give me the money I made in advance for something I did not use at the end?AND I HAVE A RESERVATION AND DEPOSIT IN THE HOTEL, BUT YOU ARE WAITING THAT I AM PAY ALL THE AMOUNT WHICH HAS BEEN CONTRACTED, AND THE PROBLEM IS MY THAT ONE NIGHT I WAS NOT FALLED THERE. YOU MUST BE AT YOURSELF - THE CAR WAIT ME, I PAY ALL THE RENTAL AMOUNT FOR THE ALL CONTRACT PERIOD, THAT I USE FORSHORT PERIOD IS MY PROBLEM. I ask for feedback when and how you will refund my money or I will ask for assistance from the Consumer Protection Commission case for a "