Auto Europe
- North America
- Central America
ALAMO ITALY CUSTOMER REVIEWS
- 7.8
- 8.4
- 8.7
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT ITALY Car Rental Reviews
Average Rating for ALAMO BY ENT :
ROME, IT - Reviewed by MATIAS - 31 July 2025
" Everything good . Maybe coukd work better getting the car and actually getting the car bran you teserves "
" We waited a little too long to grt the car . And as it always happens we didnt get the car we reserved ( a VW, instead we got a seat ) other than that everything was great "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by MICHAEL - 08 May 2025
" Very helpfull stuff, new car, easy return. "
" Very helpfull stuff, new car, easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 01 December 2024
" Customer service was swift "
" Awesome swift "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by BRENDAN - 19 June 2024
" Not a good experience for the money paid, "
" Car not ready when when to collect, still cleaning, cleaning job not completed fully when car handed over. Guy wanted me to take car on roundabout without safe inspection! Checked car and a lot of scratches and car not clean on outside. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROBIN - 28 May 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by TASSARERK - 11 April 2024
" double charged for full damage protection "
" I already prepaid for full damage protection and why you charged me again when pick up at Alamo Verona "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DANIEL - 31 March 2024
" Very good service. "
" It is the second time that I rent a car with Auto Europe and both time I have been very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMMY - 27 March 2024
" Easy but why can't you transfer it I already have increased insurance to Alamo ? Same with contact details like email etc. "
" Worked very well - efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by POUL TIMOTHY SVEJSTRUP - 20 March 2024
" Very helpful. They didn't force the up selling of other packages and respected boundaries unlike other agencies. "
" Very good service from start to end. Was a bit surprised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRU - 16 February 2024
" My deposit is still blocked, but I'm hoping to be solved soon. "
" 1. Faulty windshield wipers...and it rain, a lot (8 for vehicle condition). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ANETE - 21 November 2023
" All fine! "
" Good comunication, easy to rent, easy to give back car. Car so good, new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JUAN DAVID - 11 November 2023
" Bad experience "
" No recibí el auto , lo alquile x 3 días y cuando fui a buscarlo no me lo entregaron ( llegue 1 día tarde) porque se cancelo un vuelo , todavía ma quedaban 2 días para usarlo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRAPANI, IT - Reviewed by RENATA - 02 November 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TRAPANI, IT - Reviewed by INGUS - 02 November 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PER-ERIK - 31 October 2023
" all worked very well. good value for the money! "
" all worked very well. good value for the money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARK - 13 October 2023
" No "
" Everything great until I tried to return the car. It was impossible to find the entrance to the garage. No signs. Nearly missed my flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 15 September 2023
" No surprises. "
" Vehicle was good, but on last day the seat belt connection became jammed. Reported to Alamo drop off employee. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by TOMER - 04 August 2023
" Very good experience "
" Very god experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KENNETH - 10 May 2023
" It was effective and fine "
" Fine except I had to pay an extra $45 to keep office open since our flight was 12 hours late "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JESSE - 13 February 2023
" Tires and windshield wipers were in very poor condition. We rented for 18 days and toured Italy and Sicily. It rained for quite a bit and having bad wipers and bald tires wasn't very fun! "
" Tires and windshield wipers were in very poor condition. We rented for 18 days and toured Italy and Sicily. It rained for quite a bit and having bad wipers and bald tires wasn't very fun! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KRISTIAN - 24 January 2023
" My only concerns were with the Milan Malpensa airport. The rental return spot was hard to find and badly signposted, no gas station near the airport - the one I found was really tiny and well hidden a couple of miles away. I had a lot of luggage and sports Equipment so I needed a trolley - very haed to find when returning the car. There is a trolley automat in parking hall, but it did not work. Also the next two automats in the terminal were out of service. it took me 15-20 minutes to run arounf the terminal and find a trolley, which is ridiculous. A very long minus for malpensa. "
" Alamo / Locauto did a great job on all accounts. Excellent staff, fast handling of everyhting, almost new car, no waiting. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIS ANDRES - 08 November 2022
" Everything was expedited and without problem "
" Good experience with Alamo, the only negative thing was that they give me a different category car, I payed for a SUV and received a small car.... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MARTIN - 20 April 2022
" Everything was o.k. "
" Everything was o.k. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by BOGDAN - 29 January 2022
" It should have been stated on the voucher that the rental company is Locauto and not Alamo itself. "
" I have booked Alamo, especially to aviod Italian behavior of local companies like Goldcar or Sicilly by Car or others. To my surprise and later dissapointment, I had to work with LocAuto, who wasn't mentioned on my voucher. At the pick-up I had to sign all papers at the counter, including car status. The light in the parking didn't allow a thorough check. At return, as I had an early flight, I dropped the key in the box at 7.40. To my surprise I was charged with a damaged rim 85 EUR and, additional, a penalty accident fee of 70 EUR. I asked for clarification and received a picture of the rim, from where you cannot tell if the damage was fresh or old. I asked for another picture and the explanation of the accident fee, since there was no accident, but I didn't get anything else than a standard answer and pointing to the Rental special conditions. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 26 August 2021
" Very good service and car "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTIAN - 28 June 2021
" Expensive rent, but the rest was ok. "
" Expensive rent, but the rest was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MALCOLM - 06 October 2020
" Auto Europe has been fantastic in the past. I've rented with them several times and especially pleased with "Firefly" My latest experience leaves a bad taste "
" Was unable to take up rental because of corona virus restrictions in Ireland. Canceled my booking. They wouldn't give a refund because I hadn't taken out cancellation insurance. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRESCIA, IT - Reviewed by OLGA JONA - 07 August 2020
" Topp! "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EILON - 18 July 2020
" I didnt have much contact with AutoEurope except for when i tried to shorten the rental, at which time i was told Alamo wont allow it. Dont have much to comment on. "
" 0 flexibility. I reserved the car for over 3 weeks, asked to shorten rental period before even picking up the car and was not allowed. I asked to drop off the car at a dofferent location, 5 days earlier than what I paid for, and was still charged a fee. I returned the car with minor damage and was charged an outrageously disproportionate penalty of $455 which includes an absurd $70 administration fee. Not happy. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 02 July 2020
" As above "
" It was very good only the tank was only 3/4 full which I only realised when it was too late to turn back. However they offered me an upgrade on the next rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LUIGI - 05 March 2020
" Very professional staff, car I can said brand new only 1000km "
" Fast on pick up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAUL - 28 February 2020
" Fine "
" Everything went well, very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANNA - 03 February 2020
" Refundable excess vs. zero excess is confusing to me. "
" I was very wary of renting a car in Sicily but all went ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EMIL - 03 February 2020
" Very unsatisfied "
" Very unpleasant stuff, had a feeling like I came to steal the car. Very bad English language. Car was very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ELENA - 29 January 2020
" AutoEurope was ok, but they should probably check that suppliers give a proper car to the customers. "
" We were given a car with front glass broken. During the week this small crack increased to a big crack, so we were worried about returning a car with serious damage. Finally everything was ok with dropp-of. We were not charged for this damage, but anyway they shouldn't rent cars with glass cracks. We could've been stopped by police or etc. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by YAUHENI - 22 January 2020
" Only positive experience "
" everything was easy and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONIOS - 13 January 2020
" Very friendly staff and a nice AUDI A3 AUTOMATIC. "
" Very friendly staff and a nice AUDI A3 AUTOMATIC. I wonder why you charge extra for the theft and damage insuranse as long as all your vehicles are already covered with full insurance "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by JURGEN - 02 January 2020
" Very positive experience "
" Great service and car condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRESCIA, IT - Reviewed by EGIDIO - 12 December 2019
" very satisfied, very kind staff "
" Im very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AMAN - 29 November 2019
" Booking with autoeurope is like a charm and is easy and value for money. Thanks "
" I have usually rented with europcar, Hertz and budget and this was the first time I rented with Alamo. I booked a category and was expecting a Renault clip or similar car but was provided with a lancia. Though the car category might be the same I didn't like the ride position and requested a change. They said since you are dropping it off in Rome we don't have any other car to offer. Usually other car rentals are much helpful. The car was good but I just wanted one with a low seating. I agreed to pay more to upgrade the class but they said they can't offer.cars to us as we are dropping in Rome "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by STEVE - 07 November 2019
" Car was great amd clean. Did not have any problems either with the company nor with the car. Would reccomend the comapany, and when I return to Sicily I would return to this company for sure. "
" I reccomend this company, since there are no hodden charges at all. Also staff is very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SEBASTIAN - 29 October 2019
" X "
" X "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by RAY - 14 October 2019
" Perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MAKSYM - 20 August 2019
" Ок "
" Ок "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by YASUSHI - 16 August 2019
" Cannnot trust the company "
" the car was changed suddenly and the check sheet was not changed. So we obliged to agree to pay for a scratch of wheel not by me. The car was very dirty. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by DANIEL NICOLAE - 11 August 2019
" Efficient and reliable "
" Very pleaseant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROMAN - 07 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ARISTOS - 28 July 2019
" . "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SAMI - 21 July 2019
" The car and the staff were super "
" The car and the staff were super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MITJA - 15 July 2019
" So far the best car rental experience! "
" I must very much praise Locauto/Alamo employee who handels cars at the airport in Olbia, which, despite his youth, expresses great professionalism! So far the best car rental experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OVIDIU - 04 July 2019
" Strongly recommended "
" As I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 27 June 2019
" See number three. Also when we returned the car there should be signs on all levels of the multi level garage that the return location was on the top floor "
" After we completed our paperwork at the counter at the Malano airport we had great difficulty finding the parking lot where the car was. There should be better signs or employees assisting customers go to the parking lot "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DINDO - 18 June 2019
" Reliable car "
" Great rental. Returning the car back at the airport was a bit confusing. Maybe programming the return location into the GPS? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ZUN KAI - 12 June 2019
" I had one of the best car renting experience. Great customer service at Italy - VeronatTrain station location. The customer rep even went through with us the process of how to get a claim via AutoEurope Car Hire Excess Guarantee shall we end up in any accident. The bookings matched the car vendor's. Everything flowed smoothly, from getting the car, to instructions, inspections and returning. Thank you! "
" I had one of the best car renting experience. Great customer service at Italy - VeronatTrain station location. The customer rep even went through with us the process of how to get a claim via AutoEurope Car Hire Excess Guarantee shall we end up in any accident. The bookings matched the car vendor's. Everything flowed smoothly, from getting the car, to instructions, inspections and returning. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONIO - 06 February 2019
" Very professional "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ARIE - 02 February 2019
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by AIMILIOS CHRIST - 26 January 2019
" Every month extra charge to my Credit. What's going on...........???? "
" Hello, every month i see one extra charge in my Credit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JUAN - 13 January 2019
" Locauto, álamo and enterprise and maybe National I don't remember. They are the same company. When returning. Look out for locauto which is tha main one Safe travels! "
" Easy rent. In and out. In termini train station. Also rented in Fiumicino and it took a little longer with all the extras that they push to you. But it was fast too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by CONRAD - 12 January 2019
" Great service and great car. The only problem was that we had to wait 30 minutes for the car because ig was not ready yet. "
" Great service and great car. The only problem was that we had to wait 30 minutes for the car because ig was not ready yet. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ELENA - 08 January 2019
" Overall good "
" Overall good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by HRISTIYANA - 08 January 2019
" It was strange because I book the car by Auto europe and used Alamo, When I went to take the car there was a label of Alamo on the desk of Europcar and the next desk was with label Auto europe. This is little strange and uncomfortable. "
" There was no sign of Alamo on the box for the keys, which is a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LINAS VYTAUTAS - 02 January 2019
" * "
" * "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by TUCHUONG - 12 December 2018
" The overall is ok except for pick up and drop off "
" The drop off was frustrating because there is no instructions at how to do this. We called the night before and were told to just follow the airport instructions. When we get to the airport we see rental car sign, but no instructions what to do. We had early flight and no one is available there to ask. Would be very helpful if there are detailed instructions how to and where to return the car. Also pick up is a bit frustrating too. We were told to "go that way@ at the counter, we had to go severe places to find ours rental booth. Not pleasant when you having all the luggages after a long flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARI, IT - Reviewed by EVALDAS - 10 October 2018
" Alamo asked me to call to Autoeurope. It was difficult to reach Autoeurope and get exact information about cancellation cost. "
" Credit card was not suitable and we was forced to cancel and use money or use debit card, but with the full insurance and car became 400eur more expansive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IOANNIS -NIKOLAOS - 19 September 2018
" I always recommend Alamo to my friends "
" Very nice new car and good service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MAIREAD - 10 September 2018
" My contract for car hire was with Alamo through Autoeurope. I did not wish to rent from Locauto because I had heard and read unsatisfactory reports about people's experiences with this company - reports which were verified by my experience. Car hire for 3 days cost €134. Car hire for two extra hours from Locauto cost €116. While I accept that two extra hours amounts to another days car hire, this cost was excessive. Car hire for one day on your site at present for similar automatic car is priced at under €45. They then charged me €775 for minor surface scratches on the front wing of the car. The damage to the car was caused by branches from bushes and trees at the side of the road around Lake Garda. There was no collision or impact with any other car, object or property. The damage could be repaired with a quick application of car polish. When I tried to argue about these exhorbitant outrageous charges, I was informed that they would charge me an extra €98 for administration costs. I never want to deal with this company Locauto again. And I am annoyed that my contract with Alamo through you, was transferred to Locauto and I was given no information or choice about this change of contract. "
" My experience should have been with Alamo but it wasn't. When I booked the car hire through Autoeurope, they offered 3 choices in Verona train station, Alamo, Enterprise and Locauto. I chose Alamo but my car hire when I arrived in Verona was from Locauto - representing Alamo. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by AMIRA CELESTE - 02 September 2018
" To whom it may concern, I'm Amira Celeste Giudice and I've hired a car online through your website. The hiring company was ALAMO. I left the car at the airport and the personnel of Alamo found a little impact on the front windscreen of the car and charged 495 euros to my credit card. Since I've paid for the Super Cover Insurance with you when I hired the car online, I'd love to receive some assistance to claim the full refund of such amount paid. For that reason, I sent you an email (right after I left the car at the airport) attaching some pictures made with the phone of all documents they gave me. I look forward to a formal answer to my claim. Please, let me know if you need any other documents or details in order to refund me with the money I've paid for such inconvenience. Looking forward to hearing from you. "
" To whom it may concern, I'm Amira Celeste Giudice and I've hired a car online through your website. The hiring company was ALAMO. I left the car at the airport and the personnel of Alamo found a little impact on the front windscreen of the car and charged 495 euros to my credit card. Since I've paid for the Super Cover Insurance with you when I hired the car online, I'd love to receive some assistance to claim the full refund of such amount paid. For that reason, I sent you an email (right after I left the car at the airport) attaching some pictures made with the phone of all documents they gave me. I look forward to a formal answer to my claim. Please, let me know if you need any other documents or details in order to refund me with the money I've paid for such inconvenience. Looking forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by LACHEZAR - 08 August 2018
" Was dood "
" was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by KEN - 01 August 2018
" Overall I am not very pleased. I had to pay a lot of money 70+ euro just to drop the car of at a different airport. On top of this, I had to pay more than 100€ just to have 2 shitty and old children's seats. This is just a rip off and should be provided at base cost or even free. We have to travel by law with these seats, so why ask so much money extra for them? In the end, I had to pay almost the same amount for the extras as for the rent of the vehicule, which is just not right. "
" When we came to pick up the car at Bologna airport, they started issuing ticket numbers after I was already cueing and had waited for half an hour. It took us 2 hours just to get a car in the airport. When we went to pick up the car in the carpark, they just gave us the keys and told me where the car was. The guy was very rude to my girlfriend and didn't help here when she was struggling with our bagage and 2 small children while I was getting the car. They also did not check the car over and have me sign anything when they handed it over, which resulted in a discussion when I went to drop it off. They guy at the dropoff said there was a scratch that wasn't on the paper, but we only drove the car from the airport to our hotel and back to the airport. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVIDE - 27 July 2018
" Overall a pleasant experience. "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DANIEL - 26 July 2018
" i returned the car 2 hours late (on an 11 day rental) and they charged me an extremely large amount for the extra two hours. "
" i returned the car 2 hours late (on an 11 day rental) and they charged me an extremely large amount for the extra two hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATTHEW - 25 July 2018
" Fast and no issues "
" Fast and no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KASSIE - 28 June 2018
" Easy booking. I do wish there was a promo code or something every so often. "
" Picking up the vehicle was easy. Halfway through the trip, there was something that came up and I needed to extend my rental by a day. I called for four days straight with no answer, using the phone number that the counter provided. I tried calling corporate and even the roadside assistance, hoping that they'd be able to get in touch with someone with no luck. I had to drive in the day of the return just so that I could extend my reservation and because it was so late they had to charge me for a full day when I really only needed it for a few hours. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PARICHEHR - 28 June 2018
" Please read above. "
" The rental started out badly from the beginning. The address autoeurope lists for he location only includes the streets and a vague description of "200 meters from the station." So for one hour I had to figure out that the location was a locauto and not an Alamo and walk up and down the street trying to find it. Oh and the best part, no one at the office would answer the phone so there was no use calling. And of course I should mention that I had to drag my family of three with luggage along with me in trying to locate the rental when the whole point of booking at this location was the convenience of it being in the station. After this, let's get to the car: it was fine upon pickup and I noticed some scratches along with a missing chip on one of the hubcaps but was told not to worry about it. While driving at the beginning was fine, the car's RPM began suddenly shooting up at random intervals while driving which worried us. We pulled over several times and tried to read the owners manual and even contacted locauto to make sure everything was okay to no avail. Finally the car got us where we needed to go so it was fine. The best part: upon drop-off the locauto staff tried to say the chip on the hubcap from the beginning was MY DOING. I was in complete shock. They said they had nothing in their notes about this and that I needed to pay 85€ for the damages. I refused to do this and wrote a declaration saying that this was not my doing and left. The next day I got an invoice for 150€ for the damages which I am now fighting. Literally a joke of a company and a horrible experience. Never again ! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5