Auto Europe
- North America
- Central America
THRIFTY ITALY CUSTOMER REVIEWS
- 6.7
- 7
- 7.3
- 7.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY ITALY Car Rental Reviews
Average Rating for Thrifty :
PALERMO, IT - Reviewed by MURAT - 08 August 2025
" All were nice. "
" All were nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ILIAS - 23 May 2025
" Satisfied "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by AMOS - 23 September 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by JOSEPH - 07 February 2024
" Disappointed "
" Car was not clean and fuel was missing €10 petrol in it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by IOANNIS - 06 December 2023
" Our flight was landing at 11:15 at malpensa terminal 2 airport It took a while until we take the bus to drive us to terminal 1 We reached the office at 11:55 and I had to call the lady to wait for us She responded that she wanted to call me but you didn't have my cell number which of course I gave to your website when I did the reservation So it was very close that we almost missed our reservation you to a failure of your system Thank God it didn't happen "
" The seat belts of the back seat were not working Although there were just two of us renting the car so we didn't have an actual problem, it could have been a fatal mistake of thrifty "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LAWRENCE - 29 August 2023
" I am very unsatisfied and will dispute your charge with American Express unless you rectify the situation. Here is the issue: you charged me 245.49Euro when I reserved the car on Aug.4. Then Hertz/Thrifty charged my card for 290.36 Euro when I returned the car. You must refund me the original 245.49 Euro or I will dispute with AX your fraudulent charge. I will give you 24 hours to respond. "
" I am very unsatisfied and will dispute your charge with American Express unless you rectify the situation. Here is the issue: you charged me 245.49Euro when I reserved the car on Aug.4. Then Hertz/Thrifty charged my card for 290.36 Euro when I returned the car. You must refund me the original 245.49 Euro or I will dispute with AX your fraudulent charge. I will give you 24 hours to respond. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELOS - 19 July 2023
" I was a nice experience apart of the incident I describe above. Of course my experience will be completed after the 700E will be released. Until then I am still concerned "
" When recieving the car I was asked to sign a current damage report of the car indicatting scratches etc. After my inspection before signing it I discovered many more scratches than initially indicated, took photos, videos etc. The new damage report was accepted by the staff, however if I had not reacted in the way I did, I do not know what extra charges I would have faced in the end. At the moment I am still waiting the 700 Euro blocked in my card to be released "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by NADAV - 18 April 2023
" I was charged 150 EUR for no reason. "
" I was charged 150 EUR for no reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JOHN - 09 March 2023
" noot fair "
" hertz gave me a new car at dark midnight i left with out check the car and in the morning i notice that thr car hsd a small scrach so i returned to the airport and they charged me 550 cause they said i make it i just drive it to hotel 2 km away and parked in a garage "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DIMITRIOS - 11 February 2023
" All good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GREG - 08 September 2022
" All very good "
" All was in order "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTON - 04 July 2022
" very efficient service "
" very efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTINA - 22 June 2022
" It was a very good experience! I strongly recommend! "
" It was a very good experience! I strongly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CIPRIAN - 14 June 2022
" they charge my card today EUR 108 and i don't know why? i have no contact from them! "
" the pint is that in case of a problem we don't know how to get in contact with them! is a tel no of customer centre and nobody answer. as well i was looking for email address with no chance. now my card charged 108 EUR and i don't know why? i have no contact to send email and ask a question. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by DING MAN - 30 May 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FILIP - 07 May 2022
" Correct, efficient "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VIRGINIA - 03 May 2022
" From the booking, was not clear that I should check for the Hertz counter in the terminal, so was a bit tricky to find it. "
" A bit hidden to find the counter, as Hertz was the main provider and there were no indications from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ALESSANDRO - 03 May 2022
" if you advertise a car of the category of an Opel Corsa and the agency provides a car like a Lancia Ypsilon where the general dimensions are much smaller and the trunk is 1/3 smaller, you're going to lose my business. "
" I booked through Auto Europe. I know that the exact car model cannot be guaranteed, and I didn't exactly expect to get a "Opel Corsa" as AutoEurope showed me. BUT We were given a Lancia Ypsilon, and I'm sorry, the Lancia is a MUCH smaller car, no matter what you or Thrifty may say. The trunk in the Lancia is 202 liters versus 300+ in the Corsa. We couldn't even fit our two large suitcases and two backpacks. The Lancia Ypsilon is objectively a MUCH smaller car. On top of that, it was a VERY basic version, with a simple radio with black/white tiny screen, where I couldn't visualize maps/GPS from my phone, which in 2022 is common technology. I am not happy at all with this, and I'm sorry, I'll have to start looking elsewhere for my next rentals. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by KULDAR - 30 April 2022
" Very good "
" Very good experience. They waited for us when our flight delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VAIDOTAS - 24 April 2022
" Than you for good offers! "
" Thanks a lot for Hertz and Thirfty team (and Mr. Romario especially) for a quick drop-off the car:) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CLAUDIO - 24 April 2022
" Every time i compare AutoEurope with other car rental sites, you are always the winner "
" Smooth and flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AIKATERINI - 16 April 2022
" Everything was perfect. "
" The car was new and very well cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAMUNAS - 10 January 2022
" very good "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DARIO - 31 December 2021
" I use the service since many years and I'm very satisfied. "
" The car was in excellent conditions and the team was polite and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MASSIMO - 20 December 2021
" In the midst of a pandemic, i had to miss my flight due to Covid-like symptoms on the day of my travel. AutoEurope refused to refund my money or reschedule for a later date, even when i offered to pay for an extra week... they just had me lose my money... zero consideration, worse experience ever!!! And i have been a loyal customer for over 20 years.... What a big disappointment... oh and arrogant employees to top it off "
" Thrifty is fine but stay away from AutoEurope, their "free cancellation" policy is designed to steal your money... beware, if you should cancel they dont charge penalty... they take the whole amount for the entire duration of the booking... eg a customer can lose 2000 euro and they do not care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by KEITH - 18 December 2021
" My only comment is re the €700 blocked on visa. After a week still not released "
" Very good car and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SERGE - 18 November 2021
" Very positive experience "
" NO PB The car was new (6000 km) The rental process was efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KIRIL - 22 October 2020
" I have paid 160 euro for a car. When I got to the office the rep told me I cannot have the car since I do not have 2 credit cards on my name. Nowhere was that stated as requirement. There extorted me that the only way to get an automatic car (this was considered a luxury car according to their understandings) was to pay an extra 80 euro for a Ford Galaxy 7 seater car. I lost an hour and a half at the office and the rep there was nothing but unhelpful and incompetent. "
" I contacted THRIFTY since I wanted to have the 80 euros I paid additionally. From THRIFTY were very polite on the phone and I hope the outcome will be positive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VERONA, IT - Reviewed by ANDREJ - 15 August 2020
" As always, all is fine "
" Nice experience, got upgraded to Nissan Juke for Compact class "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by HAMLET - 27 February 2020
" Smooth and fun "
" It was smooth. The only problem was that the guy at the counter told us that the car is very near, just need to go out of the airport and turn left but we found out that we need to walk 500 meters after that "left" "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REGGIO CALABRIA, IT - Reviewed by ANDREA - 12 January 2020
" The desk support was great , they did a great job ***** "
" The desk support was great , they did a great job ***** "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by ALBERTO - 05 January 2020
" Experience wonderfool "
" Tutto ok, consigliatissimo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRIGORIOS - 04 January 2020
" It Should be polite of your side to refund the total or a part of the money we gave you "
" Well, i didnt get that car because i didnt have an international driving licence. When we gave to the Thrifty employer an international one of my wife who was with me, she didnt accept it and she refused to give us the car. It was the 1st Day of the year, the only Day we had to go for one Day tour to Florence from Rome (the next Day we had to depart back to our country). So we lost the car and our money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by IOAN ALEXANDRU - 03 January 2020
" Allways the best "
" Ck in online not available to avoid the 1 hr q in the terminal. They did not release the 700 euro blocked amount at drop off. The tank was not full at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GENTIAN - 31 October 2019
" When I arive in airports I pay 120 euro extra to the company I was not happy to repay extra insurance "
" Not happy at all "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by DAVID - 30 October 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LARS SOMMER - 10 October 2019
" efficient and good value for money "
" The staff at counter and drop-off very efficient, friendly and good, but the condition of the car really too bad. Simply worn out, and many many scratches, which makes you as a consumer uncomfortable, because have all scratches been identified at start of hire ? and will you be charged, if any new ones found ? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by MICHAEL - 07 October 2019
" Very hard to get ahold of customer service-only open for four hours a day weekdays.! "
" A little shambolic. It would have been nice to know that even though all my paperwork said Thrifty,I would actually be both picking up and dropping off the car with Hertz! My Thrifty reservation number has never worked in the Thrift website "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 21 September 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TERESA - 11 September 2019
" See above "
" The rental agent was very friendly at first but when I turned down the optional insurance she tried to scare me into getting it, I still declined and she became very sullen. I know they are told to push this insurance but it often turns the transaction into a very negative experience. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MADINA - 15 June 2019
" I have submitted the complaint though you system. I really hop you will manage to sort this out. "
" This is simply outrageous behaviour! 1. The car was handed to us without report or inspection. And I did not sign it, the signature is clearly fraudulent. 2. As you indicated yourself the car was rented out at 15:00 and the initial report was sent to me by email at 15:58 so I've been driving for an hour by then. I refuse to accept any liability for the damage as the scratch was was clearly visible when we first picked up the car, but the young lady at the counter assured I was covered with the insurance purchased. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by IOANNIS - 05 May 2019
" My experience is that I pay for a car and I didn't have a car . You have to make more clear the big letters in your site who says rent a car whiteout a credit card . "
" Not the best experience. They seem not very helpful to give a solution to my problem because I make the reservation from autoerope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by ALEXANDER - 09 January 2019
" I have been renting cars from Hertz/Thrifty since years, this was probably the worst car I got from them (both in terms of model in the category and vehicle condition). Cannot recommend. "
" The car provided (Ford C-Max) was much smaller than the car shown when I booked (Opel Insignia Estate), I don't even think it qualifies as an Estate category. The car was also quite old (80000km) and not in great condition (constant ticking noise in the area of windshield, damaged right mirror, many scratches). When we arrived to drop off the car on January 1st, the office was closed (during the day at the international airport!). "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FLORENCE, IT - Reviewed by DAVID - 09 November 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAIMONDAS - 08 November 2018
" I did not get the car, for which I paid. I would like to receive the money back. "
" I was late to arrive to the airport. I tried to call Thrifty several times, but either the person said he is not responsible for that, or there was auto responder which spoke in Italian (even after I chose option for English). Therefore, I could not warn Thrifty in time about being late. I came 4 hours later than the planned car pick-up, and the car was not there, and they could not provide any other car. I would like to receive my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by VICTOR - 01 November 2018
" AutoEurope should make it much clearer, that the actual rental cost in Italy will be about THREE times what is initially shown - because you HAVE to get the additional coverage due to driving conditions in Italy and the reports that the car agencies there rely on you returning the car with scratches- whether you caused them or not - and charge for them. "
" The rental price was very reasonable, but the extra insurance which is really necessary in Italy was excessive - 45 euros a day at counter. And you cannot drive without it in Italy as ALL the cars have scratches. It would have taken us hours to have documented all the scratches and marks on the car we received before leaving the rental car facility. Also, the wait was way too long for Thrifty at the airport . "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by UMER - 30 October 2018
" I think the information regarding the car rental policy should be more clear. As when I booked it through auto Europe, it said you all covered for the price I paid. But over the counter I got to know, I wasn't covered for anything. I am not sure if the information provided by auto Europe was misleading or it was not clear for my understanding. "
" Average experience "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 23 October 2018
" Overall good "
" I can understand why my credit card is blocked with the deposit for a month or more every time "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by MARIO - 23 October 2018
" I'm wishing to get my money back as I did not get the car. "
" It took to long at the counter approx 3.5 hours before I was served. And so did not get the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by TARMO - 18 October 2018
" Satisfied "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by JESSICA - 14 October 2018
" We booked an automatic transmission, but when we arrived, they only had manual. It was the entire reason we booked with Thrifty through AutoEurope! The drop off location (Naples Central Station) was very hard to find. Not enough signs or instructions from staff! "
" We booked an automatic transmission, but when we arrived, they only had manual. It was the entire reason we booked with Thrifty through AutoEurope! The drop off location (Naples Central Station) was very hard to find. Not enough signs or instructions from staff! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DAVID - 14 October 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 06 October 2018
" I always book through autoeurope and take insurance - refundable excess with super cover. However when it comes to whether desk is in terminal or not I suggest autoeurope verifies such information before printing it on the relative voucher as it may be very misleading. "
" First and foremost, on the Autoeurope voucher it stated 'Desk in Terminal' whereas we had to take the shuttle van. So this was a false statement. As soon as we arrived at the thrifty office we took a ticket from the machine at 13.21 and the estimated waiting time on the ticket said 00.11. There were 3 desks but during the long time we spent there the only slot where the 3 desks were manned was an interval of only 5 minutes. Most of the rest of the time only one desk was manned and for some minutes 2 desks were manned. We waited and waited. Any Hertz Gold member had the right to skip the line so the waiting continued and we only made it to a representative 40 minutes after taking the ticket. I have never waited so long to get a rental car. Very inefficient. Car drop off was quick and efficient without any problem whatsoever. Autoeurope surely has the ways and means to check whether a car rental company's desk is in terminal or with shuttle van. So I suggest you check this out as in my case there were other companies which I could choose from the autoeurope site which had cheaper rates, and the only reason I didn't choose them was that they stated they had their desk by shuttle van/bus. So with hindsight I only chose Thrifty on false information/advertising. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GIULIANO - 02 October 2018
" The car was an upgrade as my vehicle type was not available. All was excellent with the car and pleased with it. "
" Waiting time of approximately 45 minutes to receive my car as it was not ready when I arrived to pick it up. Also some scratches and dents on the car were not properly indicated and I had to return to counter to have all the dents and scratches indicated on contract. This was an other 15 minutes lost for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DAVID - 27 September 2018
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 27 September 2018
" DREADFUL! "
" We arrived to the hertz/thrifty counter to a crowd of confused and weary people waiting and before too long we realised these people had been waiting for HOURS. The hertz check in system could only be described as USELESS! There was NO communication nor apologies from counter staff for such delays and after 3 HOURS we FINALLY collected our car! There is NO excuse for such terrible service and I shall definitely NOT be recommending hertz/thrifty to any other travellers when they arrive at Catania airport! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARA - 26 September 2018
" Your company is a scam. I contacted European consumer protection agency and filed a complaint against you. Hope you go bankrupt "
" Terrible. Will never use Thrifty and AutoCar Europe again. Will leave negative feed back on all social media and all websites including tripadvisor "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALEKSEI - 26 September 2018
" Staff deliberately enter wrong credit card expire date and refused to give a vehicle. Than refused to use anoter credit card claiming it is a debit card. After 4 hours spend in airport with a children, staff agreed to use my card and give me a car. "
" Staff deliberately enter wrong credit card expire date and refused to give a vehicle. Than refused to use anoter credit card claiming it is a debit card. After 4 hours spend in airport with a children, staff agreed to use my card and give me a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
BARI, IT - Reviewed by VLADIMIR - 21 September 2018
" I have got a good experience, but i can't to say it about 2 my friends. "
" I have got a good experience, but i can't to say it about 2 my friends. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COMISO, IT - Reviewed by TOMAS - 19 September 2018
" Fine "
" Car didn't match the voucher. Was an nissa x-trail SUV instead 5 places van (rather noisy and uncomfortable). At drop off we had to wait 30min for shuttle to the airport. Otherwise all ok. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 6
ROME, IT - Reviewed by YUVAL - 30 August 2018
" See comments in item 3. Never again I will rent a car using a broker like your company. the cheap rental costs are more than doubled in reality. "
" Actually it was Hertz under cover of Thrifty. We were told by local counter staff that they have no clue concerning the full coverage bought by me for the three rental vouchers we had. as we did not want to find ourselves without insurance, we paid the additional cost. Cost of the insurance was HIGHER than the total rental costs! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SYDNEY - 30 August 2018
" See above "
" I have already emailed about this. My plane was delayed 5 hours which meant the thrifty counter was closed when we arrived. Despite calling both auto Europe and thrifty after learning of the delay neither was able to do something. I got to thrifty on opening the next day to find that they had given car away ( they said after 2 hours they release it) despite they being able to see flight was delayed. While it is not AE or thrifty problem that flight was delayed I will never book with AE for a pick up at airport again as it appears it is not possible to recover when there are delays "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 30 August 2018
" Affordable and does what is says on the tin, can't ask for more. "
" The desk staff very kindly stayed past the closing time to complete the handover, a member of staff even walked us to the parking area. I was also amazed that the night guard was empowered to carry out vehicle inspection and contract admin for both collection and drop off, I find this system very clever, the customer has a feeling he is not left alone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARA - 24 August 2018
" Please read above description the experience was the same horrible experience and I will not recommend "
" I wasn't able to take the car because the only credit card that the driver had was prepaid. Their was not enough information saying you can't use a prepaid card to rent the car. I couldn't take the car and I had to pay another company to rent the car. I will never in my life book with this company again. I had such a terrible experience and I will make sure I tell as many people as I can not to book here. I asked for my money back since I could not take the car and they told me I could not get a refund. Terrible experience. I wasn't even offered an apology from the representative and when I called they kept hanging up on me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANDREI SEBASTIAN - 23 August 2018
" From 1 to 10 I will say 1.A verry bad experience! "
" Thriftty do not give me the car or the money back.I will recomand evryone I know to rent a car from an otther company!You rouined my vacation! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARIN - 04 August 2018
" Bad, very bad. An experience I will never use again. "
" Are you a joking me? I have not used your voucher but I was charge for that. Shame on you posting a machine feedback without funding my money back. See you in the court. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MYKOLAS - 25 July 2018
" I'm very dissapointed your service. Because of my credit card issue I was unable to take a car, and your company didn't agree to refund the money or move the reservation to next day. "
" They didn't gave me a car, because my credit card was not working at that moment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by IRENE ASTUTI - 18 July 2018
" 1. I paid €156.92 through Auto Euro and yet in the Thirty rental record it was only deducted €128.92 for the voucher credits during car pick up. No explanation on where the €28 went. "
" 1. I paid €156.92 through Auto Euro and yet in the Thirty rental record it was only deducted €128.92 for the voucher credits during car pick up. No explanation on where the €28 went. 2. Upon returning at Malpensa airport, there were no one to receive our key and GPS. We tried calling different numbers that were provided and they were inactive. The number for Thirty Florence was available but they could not provided any solution either. We wasted 1,5 hour of our check in time to our flight just to find a representative who can receive the keys and provide a final check and invoice. Finally, I had to jump a very long queue at Hertz car pick up office at Malpensa to give the key and GPS without receiving any invoice and we have not received any invoice online as promised. Yet I was charged more in my credit card without any explanation "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ENRICO - 13 July 2018
" See above "
" Old car full of scratches and dirty. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JON - 10 July 2018
" No problems at all "
" Very good - smooth check-in - excellent condition of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by GEORGY - 10 July 2018
" Great "
" Thrifty as a part of Herz in Ancona just SUPERB! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SHIN - 09 July 2018
" Okay "
" Tank wasn't full when we picked up the car. The staff adjusted the price accordingly upon return so it wasn't too bad after all. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MATHIEU - 02 July 2018
" Auto Europe is my reference for car rental! "
" Strange request from the staff such as requesting refill ticket from withing a certain perimeter. Not very courteous on the pickup. However on the drop-off they where friendly and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9