SIXT ITALY Car Rental Reviews

PALERMO, IT - Reviewed by MAGNUS - 31 October 2024

" Easy to compare and select. "

" Efficient an friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by STEN - 23 October 2024

" Sixt did not want to honor the price (they had booked a car above the class that I had booked and paid for, and wanted me to pay extra for it and di not give me other options). I think it was their fault, but in any case I do not want to use AutoEurope after this experience as it is clear I cannot trust that I get the price and car that I had booked. "

" They tried to scam me into paying more than double because I arrived later than shown on booking. It took me a long time of arguing to keep my original price. It was clear that they did not like that I had booked via 3rd party and did not want to honor the deal. I do not plan to use neither Autoeurope or Sixt again as I think your own agreements are not solid enough. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by YOUNGJOO - 07 October 2024

" Auto Euorpe and Sixt are terrible, it's nightmare. I rent a car by Auto Europe in Sixt Venice Mestre Italy. I have EU driver license from Greece (I am Korean but I have residential/work permit in Greece)and I think there is no issue to rent a car in Italy because it's EU driver license. I also rent a car in Spain, France, Croatia, Malta and UK. But Italy Sixt deny my driver license because it's Greek, no English. It's according to Italy law even it's EU driver license you can't rent a car if it's not English, or Italian word!!!!! So I can't rent a car they ruined trips of my 70 years parents and me and my younger brother. They came to Italy after 12 hours flight. But Autoeurope didn't help me anything even I called them and even send e-mail, etc. I just waste my money. Even they didn't reply my e-mail at all and they didn't return my money even partially. My 430 eur money is just went away without anything and they just swallow my money easily Actually I want to accuse both of them in Europe Union Nowadays with google translate, AI function we can translate the language. It's totally anachronistic. I can't accept their behavior and they just stole my money and ruin the vacation, no reaction or help at all "

" Auto Euorpe and Sixt are terrible, it's nightmare. I rent a car by Auto Europe in Sixt Venice mestre Italy. I have EU driver license from Greece (I am Korean but I have residential/work permit in Greece)and I think there is no issue to rent a car in Italy because it's EU driver license. I also rent a car in Spain, France, Croatia, Malta and UK. But Italy Sixt deny my driver license because it's Greek, no English. It's according to Italy law even it's EU driver license you can't rent a car if it's not English, or Italian word!!!!! So I can't rent a car they ruined trips of my 70 years parents and me and my younger brother. They came to Italy after 12 hours flight. But Autoeurope didn't help me anything even I called them and even send e-mail, etc. I just waste my money. Even they didn't reply my e-mail at all and they didn't return my money even partially. My 430 eur money is just went away without anything and they just swallow my money easily Actually I want to accuse both of them in Europe Union Nowadays with google translate, AI function we can translate the language. It's totally anachronistic. I can't accept their behavior and they just stole my money and ruin the vacation, no reaction or help at all "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ALBERT - 30 September 2024

" Very easy to rent with Sixt. "

" Counter folks were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEFAN - 04 August 2024

" Great "

" Very polite and efficient communication. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by DAN - 13 July 2024

" Smooth pickup and return, and good cars "

" Great experience, but I am still waiting for the reimbursement of my 500 euro security deposit !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANURAG - 10 July 2024

" SIXT has cheated by saying free upgrade and charging way extra money when the same category of car was not available. "

" SIXT has cheated by saying free upgrade and charging way extra money when the same category of car was not available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by HMOUD - 23 June 2024

" You did not provide any help from the desk to the drop off point. "

" I paid for protection throw your website, and they told me that I did not, it's something els. I paid here 1000 euro and at the desk 800 !! for the same car!! Also there are some scratch on the car before I receive it, and now they are telling me that it's from me! I have photos for the car when I received it. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by FERNANDO - 04 June 2024

" Terrible service "

" Terrible service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by THOMAS - 29 May 2024

" The initial rental portion on the Auto Nation web site was great. Everything was explained well and I was able to compare different companies to pick the correct one for our trip. "

" Francesco Rinallo at the SITX Florence train station was a great help to us. He was very kind and tried to get us out as soon as possible. I will defiantly rent from SIXT again as most of the process was easy. The return was a little harder that it needed to be as finding the correct parking space in the garage was a little difficult. However, the company gave good directions in their return email and we were able to get it done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GERARD - 22 May 2024

" My experience with SIXT and Francesco was outstanding. "

" Francesco from the Florence Firenze office was exceptional. He managed to upgrade our car as requested as we had too many luggages for the size of car we rented. Frescesco also ensured that we were well informed about our return destination (Roma). His attitude and assistance made the whole experience a memorable and enjoyable one. When we return to Florence, i would very much hope that he will still be around to assist us. However, with his positive attitude and eagerness to serve, I will not be surprised if he has moved on to other more challenging endeavours. I will surely hope for someone who can serve us as well as Francesco. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RANDO - 11 January 2024

" Sixt was ok, but Auto Europe didn't care about my problem. Never ever I use Aoto Europe again!!!! "

" When I needed Auto Europe help, then no one answered. That's why I waited an extra 7 hours to get a car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by KUNAL - 12 November 2023

" Smooth and painless "

" Great experience would rent again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by MOHIT - 14 July 2023

" Very pleased with the over all experience "

" Jiulia at Rome Termini SIXT office was very helpful and awesome. Thank you ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THNYAN - 07 July 2023

" We paid for car insurance on your website but when we where there to puck up the car they told us your insurance doesn't work with there policy and made us pay car insurance again "

" It was fine but the fact that they made us pay car insurance again and didn't accept autoeurope insurance "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ROME, IT - Reviewed by PETRUS - 04 July 2023

" ery satisfied all the time! "

" lots of times booked through sixth....depends price.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RAJ KUMAR - 23 May 2023

" It wasn't bad at all at the most of part except they always try to sell something else and I am still waiting for my deposit refund "

" 1, I always rent cars in Italy through Autoeurope and Sixt counter always try to scare us if there is any problem we will not be covered whatsoever and will have to pay for it first and claim it from Autoeurope later. 2, There was not enough parking space when we returned car in Milan airport so we waited for long than just dropped the key at the office and left without any receipt as they were very much backed up. 3, I am still waiting for email from them for a receipt and deposit refund as they promised "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by LAWRENCE - 07 May 2023

" all in all good "

" all good. insurance prices were too high "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by SILVIO - 04 March 2023

" Good so far "

" At pick up staff at counter keep push for upgrade with same size car at 30.00 euro more per day, also extra insurance at 20 euro per day . Not good whant charge double of the rental "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CIPRIAN NICOLAE - 27 February 2023

" The sprinklers were not working. Otherwise it did its job "

" I've rented a Giulietta and got a C4. Would have preferred the giulietta but the C4 was also a good car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by VLADO - 10 December 2022

" You had about one month to make investigation where are my money, and for one month you did not give me any real information, I thought that you are more professional. "

" My experience with Sixt is terrible, first the salesman at the airport persistently tried to sell me additional insurance, the price of which was more expensive than the rent, when we were returning the car the guy took the keys and that was it, and in the end they charged me 93.40 euros bank account without explanation, although I persistently tried to get the information. Be careful in dealing with them, beware of them. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

PISA, IT - Reviewed by BOB - 14 October 2022

" Love the experience with Auto Europe. Hated the experience with Sixt. Which is strange as normally they are good. "

" I paid for a BMW X1, got offered the "upgrade" which was the Jeep Compass, which was cheaper to start with. Then the lady tried to sell me the all in package for 55 euro's a day. I told her that I already have full coverage, she still tried to push it. Seems to me that Sixt is too aggressive to cross sell. Did not get a refund for the cheaper car. Would never go for the more expensive option in the category as it is a scam with them. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by DARRYL - 11 October 2022

" Overall it was good. Just slow at the counter. "

" The counter staff spent far too much time (25 minutes) trying to accommodate someone who didn't have a reservation. Priority should be given to those with reservations. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by VIJAY - 29 August 2022

" My original booking was pick up from Milan station and return to Florence train station. I called and changed the return to Milan train station. This saved me 116 Euros since i was not charged one way return fees. This amount did not reflect on my credit card. This 116 Euros should be refunded back onto my credit cards. "

" The car pick from Sixt at Milan Train Station was terrible. The two agents: Ms. Anastasiia and Yaroslav tried to squeeze 400 Euros more from me. My confirmed car was not available so they tried to force upgrade me. They played games and told me to return after one hour to pick up my confirmed car. I came back after an hour and they told me my Jeep SUV was not available so i need to pay extra 400 Euros to upgrade. This was the worst Sixt experience i have ever had with Sixt. These two agents should be fired!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RENE - 02 August 2022

" Auto Europe is working with a subcontractor Sixt who could not provide me the service that I was expecting for the price I paid Rene. Scetbon "

" The car was given to me with 22 scratch and dommages plus 2 invisible problems inside and under the car Then the the second day 2 tires on the left side explosed and car was out of order I tried to call 15 times Sixt Malpensa no answer I send mail to them no answer Very bad week with the car and Sixt due to the price I paid it is not acceptable I have photos about the car for prove No service very bad "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by MARY - 21 June 2022

" See my previous comments related to Sixt. Also I tried calling AutoEurope for assistance and they could give me none. They told me I had to contact Sixt. I was stuck in the middle of Tuscany with very few options. I Intend to tell everyone I can about this experience so they will avoid AutoEurope and Sixt. "

" Worst experience renting a car in 40 years. Got a flat tire and tried to contact road assistance. Four days later and 30 phone calls with no response to the phone calls, I got a call back. I had full insurance so I needed to know how to get the tire fixed since locally they could not fix it or provide a new tire. I found a local garage who sold me a used tire to put on the car and I had to drive it back to Florence to return the car ahead of the normal rental period. I was an hour and a half away in Tuscany so this was very very inconvenient. I was charged for bringing it back early. The entire thing was horrible I will never rent a car again through Sixt. Nor will I rent a car from AutoEurope since Sixt told me there was little they could do to help me because I had rented through AutoEurope rather than directly from them. Miserable experience miserable miserable miserable experience. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DANIEL - 06 June 2022

" Fast, easy, and reasonably priced "

" Quick and easy pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by BRUNO - 03 May 2022

" I felt it was all a scam and will never use it again "

" The car I have booked was not available and I was asked to pay 20 euro more per day . As it was not my fault the car is not available I felt more like I was scammed "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JOSE ERNESTO - 02 May 2022

" Excellent attention from the counter staff ILARIA!!! Our congratulations to her. "

" Excellent attention from the counter staff ILARIA!!! Very helpfull Our congratulations to her. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by TONNIE - 27 April 2022

" Unacceptable conditions at Sixt "

" Upon pickup there was no car of the category I had rented resulting in having to pay for an upgrade "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by CATALIN - 15 April 2022

" 5* "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 16 March 2022

" Car was in very good condition "

" At the counter they were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDRUS - 18 February 2022

" Look above. "

" Snowchains were not suitable for car tyre size and we needed them in our way back from mountains, called customer service and after 10min of accepting all sorts of things and waiting got answer that "we have problems with our telephone service at the moment and call back later or send e-mail", very helpful if You have a plane to catch and just sliding downhill with summer tyres, because snowchains could not be installed. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 4

ROME, IT - Reviewed by JUAN - 12 January 2022

" excellent "

" excellente "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SEAN - 02 January 2022

" Overall easy to book and modify. Received the car I wanted and no issues over the month. "

" Long wait of more than 1 hour to get rental, but staff was excellent once I made up to the counter. Needed to fill the car with washer fluid and adblue. These levels should be checked before rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by GEORGIOS - 12 December 2021

" In overall all good except the extra 45 euros insurance I paid to Sixt "

" You should inform me that I should pay extra insurance to Sixt too. I paid 45 euro extra for Sixt insurance. In overall all good, but this wasn't very pleasant! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PANAGIOTIS - 12 November 2021

" As a service good but as I mentioned before not all charges were visible or known ahead. "

" Not all charges were visible and known from the beginning, especially the extra insurance required. I have received 3 charges on my credit card of 39 euros each for traffic offences with no other communication or reference to prove such offence. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MONIKA - 12 November 2021

" I was satisfied with the service I got from Auto Europe, but I have to decrease your rating because of the horrible experience I had with SIXT Italy car rental at Bari airport. "

" My experience with SIXT IT is really horrible, not only due to inconvenience at the desk (the staff made an extreme pressure on us to pay for additional insurence what we finally did because we were told that otherwise we are not allowed to rent a car) and then with car rental itself when we had to return 2 cars because of bad/poor status of the car and this procedure took 3 hours. The next day we got an email from Customer service with apologies for this situation and they offered us a 98Euro discount. This discount was not calculated in the final invoice, my credit card was charged with the full price, I already claimed it by email 2x but with no response from the Customer service. I consider this aproach as extremely non-professional, dishonest to client and generally not acceptable. If you could help me to solve this situation, I would be very grateful. Monika Cerna "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by KAUPO - 03 November 2021

" Everything went very smoothly. "

" Picking up the car was very smooth. When returning the car, it is often a challenge in airports to find the entrance to the return parking. Same in this case, although we did manage to locate it already with the 2nd round. :-) it would be advisable to use bigger signs or enter the exact location for the return to the NAV of the car as the Home address for example to make this more smoother. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by LIDER BARAN - 28 October 2021

" All aspects of the rental went smoothly. "

" Very professional servjce "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by IGOR - 23 October 2021

" I hope my experience will be useful "

" I am very unhappy with Sixt! When issuing a car, a contract is not provided, but only their employee fills in something electronically. And after returning the car and leaving for another country, the amount for some incomprehensible services is withheld from my deposit! It's outrageous! Pay attention to unforeseen additional payments !!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by ROBERT - 15 October 2021

" Very good, from the very beginning. "

" Very good, from the very beginning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TZENKA - 19 September 2021

" Nothing special - satisfied! "

" Very good service at the airport! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PETER - 16 September 2021

" I hope that the charges can be reversed. "

" I sent an email to Auto Europe reservations concerning extra charges I received from Sixt. I also sent a message to Sixt directly. I cannot give a positive review at this time because the situation has not been resolved. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by COSTIN GABRIEL - 12 September 2021

" N/a "

" I booked a small car but they provided a big one "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by BEAT - 11 September 2021

" We shorten our rental period and got refunded within 48 hours. Will definitely used their service again. "

" It would have being 9 stars if they could accept credit card of wife ( same account ) eventually we have to pay for additional driver ( quite expensive) and the fuel Charge for full - empty was expensive, but it did save us time looking for gas station. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by DAN - 07 September 2021

" Nice car.....not clean !! "

" Overall a good experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by RYAN - 25 August 2021

" The only major issue we had was trying to contact the actual local Sixt office to let them know we would be picking up the car later than planned. The correct telephone number for the Sixt office was nowhere to be found - not on my voucher and not online. All numbers I tried to call forwarded me to the call center in Germany. In the end, we had to physically go to the office a few days before to tell them we would be picking up the car late, because we did not trust that the Sixt callcenter would forward this information in time or to the right person. Please in the future include the actual local office phone number in the booking confirmation. "

" The only major issue we had was trying to contact the actual local Sixt office to let them know we would be picking up the car later than planned. The correct telephone number for the Sixt office was nowhere to be found - not on my voucher and not online. All numbers I tried to call forwarded me to the call center in Germany. In the end, we had to physically go to the office a few days before to tell them we would be picking up the car late, because we did not trust that the Sixt callcenter would forward this information in time or to the right person. Please in the future include the actual local office phone number in the booking confirmation. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by AURIMAS - 18 August 2021

" Allways hiring cars via autoeurope service. "

" Information was not provided about the possibility to drop off key box. drive to airport on 20.30 (working time), but didn't find garage man. Go back with car to hotel and early morning dropped off key. All other services was ok. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by PETER - 01 August 2021

" Due to vehicle issues a discount of €205 was promised by the Sixt branch manager Luana Imperatore. When will I see this discount applied? "

" Due to vehicle issues a discount of €205 was promised by the Sixt branch manager Luana Imperatore. When will I see this discount applied? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TOBIAS - 26 July 2021

" Autoeurope rates sixt in catania highly. This does not fit with our experience "

" We waited in line for 2 hours for no reason with only 6 people in front of us. Check in took 20 minuttes pr car for no reason, they had all info already, but wanted everything again. Also wanted to sell all kinds of extras and tried credit card tricks to maximize profit. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by MINDAUGAS - 19 July 2021

" When I was cheated by Sixt rent company, Autoeurope just took their fee and left me alone... "

" Behavior of staff was nice until the moment I refused to buy their insurance. Then open blackmail started to get additional money. Behavior was same as in cheapest rent companies, just absolute amounts are bigger. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VENICE, IT - Reviewed by MARIA GABRIELLA - 12 July 2021

" Muy buena atención y un auto excelente "

" Muy satisfecha "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AMOS - 11 July 2021

" good "

" Drop Off location in Milan Duomo is a bit problematic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by RADU - 06 July 2021

" Overall very satisfying "

" My only problem was that I arrived 1 hour earlier and that I had to wait for that our, although the reservation was made for over a month "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by TARVO - 29 June 2021

" I like to book the car via Auto Europe as I can always see all options together what makes the choosing and decision making much easier and saves time. "

" Very good experience. Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RAZVAN DAN - 24 June 2021

" Quick and effective "

" Good cars, crazy expensive to book another day "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by SHAI - 05 June 2021

" Stressful Expensive "

" The nice lady at the Sixt counter said the insurance was not enough and we added more than double the price to cover any damage to the care. The insurance issue was not clear when we reserved the car. We wanted to change the drop off station and couldn't figure out how to do it through the website. There was not one at the parking lot when we returned the car. No sign, no instructions. We went to check in to the flight with the car keys. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MASSIMILIANO - 10 May 2021

" It+s not my first experience with Auto Europe. They are simply the best! "

" Very kind personnel. The car was brand new (10 km!). Fast and easy access to all the services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STANISLAV - 31 October 2020

" OK "

" Insurance is very expensive. Most probably aggregator is fooling the customers. I've ordered full insurance and then it has been told that full is not full. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARK - 26 October 2020

" Used AutoEurope à few times now and will again. Easy site to navigate with clear info on vehicles and rental terms. "

" Easy, no hassle pick-up and return. Low mileage good condition car. Polite and friendly staff. Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MARKO - 21 October 2020

" / "

" I was supposed to get full tank upon pick up which was almost empty. They told me I can bring the same amount on drop off. I asked them for written confirmation while they mentioned it's not needed as they have this in system. When I received the invoice I was surprised to notice they charged me extra 100eur for filling up the car. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by JAN - 02 October 2020

" Be as clear as possible whats covered by insurance "

" I dont like when being pushed by tental staff for additional insurance which exactly happend "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by COLIN - 19 September 2020

" It's all covered in previous comments. I took a lot of time explaining to autoeurope and speaking on the telephone. To have no option other than paying a lot more ... "

" We tried to rent a BMW 1 series and went through a lot of attempted pre collection preparation. We have rented a 1 series before and knew our bags fitted. On arrival in Rome we were presented with the situation of no BMW 1 series and the single option of a lovely Alfa Romeo. Lovely in all ways except cases would not fit. So the option was spend another 250 euros on an upgrade or take a car but not the bags. Ha ha ha. We had to get to my wife's parents house to be present for his hospital appointment so of course we had to pay. Crap experience. Don't think we will ever use sixt or after many years, autoeurope again. I'll just rent what I need. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by SANDER - 31 August 2020

" The rental companies in Italy do not seem to respect deals made between autoeurope and customers, according to reviews. Therefore it is not a good idea to book through auto europe, because upon arrival the rental company can do anything they want while they still have the customers money. "

" When I came to pick the car up, they asked me 230€ extra + 500€ deposit. I had booked for VW Polo, but the cheapest option they offered was Mercedes C200. Since I could not call autoeurope and the amount could not be refunded, I was forced to pay a large extra amount. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALFRED - 20 August 2020

" We rented a car, paid in full and now just got a bill from Sixt rental 13 months later. We have never received a previous invoice. We have the paid in full invoice from when we left the car at the airport. How does a company say we have a bill after a year has gone by? Will never use this company again and I intend to write a bad review on their site. "

" We rented a car, paid in full and now just got a bill from Sixt rental 13 months later. We have never received a previous invoice. We have the paid in full invoice from when we left the car at the airport. How does a company say we have a bill after a year has gone by? Will never use this company again and I intend to write a bad review on their site. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAGNIS - 30 July 2020

" Auto Europe fee was not the final price for rent. "

" Got overcharged. Apparently did not have vehicle that I had ordered, had to pay for bigger car plus some additional mysterious charges. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ALEXANDRE - 24 February 2020

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by IAN - 06 February 2020

" I made my reservation at Auto Europe on Aug. 19. I've chosen a Jaguar E-Pace because it is a 4WD vehicle. I sent two e-mails to you telling you about my necessity to rent this type of car. I paid 580.29 Euros for it. When I came to pick-up the car at Sixt, in Milan, they haven't the car or similar (4WD) in the same category. I tried to contact you by phone, but the person who talked to me was rude and turned off the call. Sixt offered to me a BMW X5 for 822 Euros, but they charged me 329,99 and said the voucher was 492,64 Euros. The difference, they said, it's your commission. I'm upset because I paid a lot of money and didn't have the car in the same category as Jaguar E-Pace. "

" Please see my comments below. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by IVAN - 05 February 2020

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by EDWARD THOMAS - 16 January 2020

" Please provide also tutorial on how to use the parking ticketing system as we are penalized by the police as we didn't know how to use the parking metering system. Also, provide tutorials on first-timers in Italy on how to gas up the car and how to use the self-service gas stations. Thanks! "

" Good customer service and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ABU - 15 January 2020

" Very bad experience "

" I will paid 196 euro not give me car and not give me refunds "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by NICOLAE - 06 January 2020

" Before booking the car I spent many hours trying to find a car to rent worth winter tyres on Milano. The personnel of Autoeurope checked all the companies for me none of them could offer winter tyres including Sixt.Auto Europe staff recommended that I wait and maybe the companies will add winter tyres to their offers. I had to book late the car even without winter tyres when the price was already 150eur more. Then when picking up the car by magic Sixt could offer winter tyres but onmy on a better car for a "few more eur" The Sixt person Octavian was very tricky saying that I'll pay only the difference. Based on the total new price I asked him to confirm that the difference would be 70eur.But 2 min afterwards upon paying the difference was 100eur.When I asked him why is this difference he starting giving me some explanation that actually autoeurope pays them less than what I'm being charged. I called autoeurope but the office was closed. I had to accept the conditions and rent a crappy Fiat Qubo with a useless GPS navigator of 5 inch minuscule screen... but with winter tyres. Afterwards I called autoeurope about 5-6 times airways closed only once the person mentioned that they cannot help me and that I need to call after dropping off the car. It is unclear to me today how much will I pay as a total price? the price promised by Sixt? around 430eur? or 460 EUR? In all this story I feel cheeted and helpless despite having done no mistake. I will certainly never rent again with Sixt and most likely reconsider using autoeurope especially because the Belgium office seems to be always closed. Best regards Nicolae "

" Before booking the car I spent many hours trying to find a car to rent worth winter tyres on Milano. The personnel of Autoeurope checked all the companies for me none of them could offer winter tyres including Sixt.Auto Europe staff recommended that I wait and maybe the companies will add winter tyres to their offers. I had to book late the car even without winter tyres when the price was already 150eur more. Then when picking up the car by magic Sixt could offer winter tyres but onmy on a better car for a "few more eur" The Sixt person Octavian was very tricky saying that I'll pay only the difference. Based on the total new price I asked him to confirm that the difference would be 70eur.But 2 min afterwards upon paying the difference was 100eur.When I asked him why is this difference he starting giving me some explanation that actually autoeurope pays them less than what I'm being charged. I called autoeurope but the office was closed. I had to accept the conditions and rent a crappy Fiat Qubo with a useless GPS navigator of 5 inch minuscule screen... but with winter tyres. Afterwards I called autoeurope about 5-6 times airways closed only once the person mentioned that they cannot help me and that I need to call after dropping off the car. It is unclear to me today how much will I pay as a total price? the price promised by Sixt? around 430eur? or 460 EUR? In all this story I feel cheeted and helpless despite having done no mistake. I will certainly never rent again with Sixt and most likely reconsider using autoeurope especially because the Belgium office seems to be always closed. Best regards Nicolae "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by DANI - 02 January 2020

" The experience was very good, I would only make two recommendations: 1. clearer information about TelePass - we were surprised there was no automatic or any information on the matter 2. Clearer information on car return (Napoli airport is often congested and clearer instructions, perhaps nearest gas stations could save time (just a page attached to the contract or left in the vehicle) "

" SIXT people were great and the vehicle was well maintained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by SERGEY - 12 December 2019

" Everything is fine with AutoEurope. "

" I got Fiat 500X instead VW Golf. I suppose it is not an appropriate exchange "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by WILLIAM - 01 November 2019

" Xxxxxxxxxxxxxxxxxxxxxxxx "

" Dropping off the vehicle was a nightmare. We were given the drop off as the train station. We looked for the location for about an hour. Finally we went to a parkaid. The parking attendant told us to go to the parkade next door. There was no signage. We finally stumbled across a small paper sign and another gate. We drove through and parked the car, no signage what so ever as to where to drop off the keys. Again we searched the mall for what seemed like an hou and found an abandoned sixt office with a sign that said they had moved upstairs. After an exhausting search we did manage to find the right place. When we complained they said they had sent an automatic email. We looked through our emails when we got to our hotel, and could not find anything. It was a terrible experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by DANIEL - 11 October 2019

" All the reservation and payment processes not to client friendly. Also if there is an issue that can make trouble, than you should emphasize it strongly and not to put some small letter print that 90% don't read. I wasn't happy, my vacation started bad because of that issue. "

" Couldn't get the car, they refused to accept my international driving license from Israel, though on Israeli official government site is clearly written that in Italy it's valid. Stuff was unhelpful and even rude. I have to mention that I could get the car from the different agency without any problems. Also I still waiting from auto Europe to make a refund for that reservation..... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by DMITRY - 08 October 2019

" New car, upgrade, extras "

" Sixt Marco polo Drop off location is not marked enough. Caused delay at dropoff. Drop off staff efficient and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by LARRY - 07 October 2019

" We relied on the GPS while in Florence. It did not warn us where the restricted zone is located, so we think we accidently entered. This almost happened in Volterra also. "

" Staff were very helpful and provided all information in English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MADALIN CIPRIAN - 04 October 2019

" great. "

" I had a nice experience with the SIXT rental car company. They give me what i've needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NIKOLAI - 24 September 2019

" Two years in a row, I rent a car in this company. The cars are new and clean, the staff are very polite. In the future I will rent cars only from this company. "

" Two years in a row, I rent a car in this company. The cars are new and clean, the staff are very polite. In the future I will rent cars only from this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by THOMAS - 20 September 2019

" good layout of information "

" great service at all contact points... the desk, collection and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by KENNETH - 16 September 2019

" Nothing to add "

" Efficient courteous service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ODYSSEAS - 14 September 2019

" Staff not willing to help us. There was also a problem with the reservation which was our fault but none of the two companies, the Autoeurope and the Sixt were willing to solve it. They prefered to keep the 205 euros and force us to make a new more expensive reservation (270 euros) for a worse car. I would never reccomend either of these companies and I will surely avoid them in the future. "

" Staff not willing to help us. Over an hour for receiving the car. Extra charges without warning us. For Example someone else had a driving liscence and they said we will be charged by only 10 euros, but they didn't mention that is 10 euros per day. There was also a problem with the reservation which was our fault but none of the two companies, the Autoeurope and the Sixt were willing to solve it. They prefered to keep the 205 euros and force us to make a new more expensive reservation (270 euros) for a worse car. I would never reccomend either of these companies and I will surely avoid them in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ASHLEY - 14 September 2019

" The overall expierence from booking to pickup was good apart from the car seat issue. "

" We had a problem with the car seat which we have given feedback to SIXT on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by DUMITRU - ADRIAN - 13 September 2019

" When I pay for a retal I want to have it all included if posible: insurance, baby seat, etc. "

" Very good experience, little problem with entering the parking lot, but OK. I would appreciate to have all insurrance included from the start of the booking (from AutoEurope); I will like not to have to get extra insurance for glass&tires and extra coverage at the counter (at pick-up). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by MIGUEL - 11 September 2019

" We have written to Auto europe through twitter explaining our problem and we are still waiting an answer. "

" We bring the documentation required as your confirmation email said (driver licence, Id & credit card, no cash neither debit card). And when we tried to pick up the car as they didn't have contactless to make the deposit, they required us to change the name of the main driver charging us 80eur extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by YURIY - 11 September 2019

" Fast support, clear conditions all gathered in one place (reservation document) "

" Car was new and clean. All the defects were documented and we couldn't find any new ones. The car model was fun to drive. We returned it a bit dirty because of the weather, and there was no additional charges because of that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FEDOR - 07 September 2019

" Already wrote above "

" This time my experience renting a car using your service was terrible. I was 1 hour late at rental desk of sixt in Verona and my car was gone!!! They told me that it is no show up case. You never mention this term in rental agreement. Your hot line operator failed to help me. She said that can do nothing. I had to pay extra money for more expensive car. I'm very upset((( "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by COSMIN - 29 August 2019

" Ok. "

" I took a Fiat 500 CC from Rome Termini and drop it at Bologna Airport. And the time of pick up the car, they let the car in the street and said to pick up from there. I asked them to took some photos just to be sure, they said it is no need to. Anyway, I made some photos with some scratches over the car just in case of some problems at the drop-off. In Bologna, the Sixt-guy picked the car, I show him the minor scratches that I photographed, he told me everything it's ok and I moved on. After one week, they send me an e-mail that is a problem with a minor scratches cause by me. Now, I have to prove them that everything was before me and when I drop the car everything was ok. Poor behavior. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANNELI - 17 August 2019

" Unfortunately, I had very unpleasant experiences with Auto Europe and Sixt combined. When picking up a car, it appeared that I have forgot my drivers' licence at home (but I could provide an electronic copy of it). Sixt was not ready to issue the car on my husband (travelling with me) drivers' license under the voucher from you/Auto Europe. I called to Auto Europe representative in Italy – he did no offer any solution either (on Saturday, Aug 10). Therefore, I lost the money paid to Auto Europe and had to make a new contract with Sixt and again pay for car rent. I was about to write to you to present a complaint. The experience with such an inflexible conditions from Auto Europe is unacceptable. Based on that I would not recommend Auto Europe to anybody. "

" Unfortunately, I had very unpleasant experiences with Auto Europe and Sixt combined. When picking up a car, it appeared that I have forgot my drivers' licence at home (but I could provide an electronic copy of it). Sixt was not ready to issue the car on my husband (travelling with me) drivers' license under the voucher from you/Auto Europe. I called to Auto Europe representative in Italy – he did no offer any solution either (on Saturday, Aug 10). Therefore, I lost the money paid to Auto Europe and had to make a new contract with Sixt and again pay for car rent. I was about to write to you to present a complaint. The experience with such an inflexible conditions from Auto Europe is unacceptable. Based on that I would not recommend Auto Europe to anybody. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by A. GEOFFREY - 07 August 2019

" Overall the experience was good "

" Experience at the counter was very good the car had some additional damages on the side which then turned to be only dirt which was hard to remove. I was given the option to replace the vehicle which i rejected given it was only dirt, but upon returning the vehicle i was asked what it was and thank God there was the same person of when i took the car who confirmed he knew about it. Ideally this would have been noted on the contract to avoid queries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by MARIA ANDREEA - 31 July 2019

" Smooth reservation process, all info provided, overall satisfied "

" Great experience, nothing to complain "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by LUIS - 30 July 2019

" We travelled along the Ligurian coast, Italy. Easy booking and no hassle with either payment, pick up or drop off at the Genoa airport. Very efficient. "

" Smooth experience on both pick up and drop off, great car. Still need to receive the deposit back, which hopefully won't be an issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TERRELL - 18 July 2019

" Very impressed with SIXT overall, but your "Peterson Parking" location in Rome is totally unsatisfactory. "

" The service at pickup at Roma Termini was exceptional. The car was exceptional. The turn-in experience horrible. No responding to repeated phone calls trying to locate the facility. The turn-in site had no signage whatever identifying it as a parking facility and was incredibly difficult to find, especially given afternoon traffic in the middle of Rome. The personnel at the site were rude and dismissive. The site manager intentionally avoided making any eye contact with us or any of the other equally upset customers. You need to fix this now! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DENIS - 15 July 2019

" I would not use AutoEurope or Sixt and Avis ever again. I made complaints about my first car hire in Nice four weeks ago, still nothing has been done. Auto Europe were no help at all with Sixt. Worst car rental organisation. I will be advising all my employees, clients and social media contacts around the world to stay clear of these organisations. "

" Sixt are thieves and crooks. Arrived ten minutes late and was told I was a no show so my car was given away. AutoEurope were no help at all, I ranfg them and tehy just folded. I had to pay extra for a different car when I believe did not even have the car I booked at all. I would not use Sixt or AutoEurope again. I will be raising this with The Australian Securities Commission "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by VALERIO - 14 July 2019

" Not one single problem with the whole experience! "

" All great, the best so far! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREW - 27 June 2019

" We had an emergency (I was robbed) the day of my rental voucher. I spoke with several representstives at autoeuope and was very unsatisfied with the customer service and inability to do anything at all. I will not recommend this service at all to anyone. We had to make a new rental on the spot directly from Sixt. "

" Sixt was great. They are a very good rental company "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SANDEEP - 23 June 2019

" I had booked a BMW or similar Car. But they said that they don't have a BMW & gave me a Jeep Renegade instead, and also told me to take an additional cover insurance. SixT staff very casually gave me the car keys and told me that its ready to be driven out. No initial inspection done. Later when I handed over the car, they said that the spare wheel was missing, but since I had taken a full cover so they will not charge me. This is concealing the truth or in other words straight cheating.. "

" I had booked a BMW or similar Car. But they said that they don't have a BMW & gave me a Jeep Renegade instead, and also told me to take an additional cover insurance. SixT staff very casually gave me the car keys and told me that its ready to be driven out. No initial inspection done. Later when I handed over the car, they said that the spare wheel was missing, but since I had taken a full cover so they will not charge me. This is concealing the truth or in other words straight cheating.. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CARLA - 13 June 2019

" Always the best "

" Very nice and kind personnel. Car's window were dirty and no washing liquid "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by THOMAS - 12 June 2019

" An excellent rental experience. "

" The staff at the counter both at the Rome Train Station and the Florence Airport station were excellent. They spoke perfect English and were very friendly and helpful. We were upgraded to a larger brand new car at no cost. The agent in Florence met us at the car and called a taxi to pick us up in 2 minutes right at the car! The prepaid (full tank) fuel option price was about the same as what the gas stations cost, so if you are planning to use close to a full tank, this is the way to go. Finding the rental car return lot at the Florence Airport was a nightmare, so I suggest doing a lot of planning on figuring our where it is. We were running the car GPS and two other GPS programs on phones and they were all wrong. Overall, the experience was probably one of the best car rental experiences I have ever had. But what ended up being about $100/day, I am glad it was. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHANNES NICOLAAS - 09 June 2019

" Pretty easy and simple. "

" Everything was great except for one thing. There was a scratch on the car when I picked it up that was not on their system, so when I dropped off the car I had to explain to the staff that the scratch was already there. Luckily I checked the car before I drove it. If I did not they would have charged me for something I did not do. It's only been 4 days since I dropped off the car so I don't know if they are going to contact me for extra paperwork with regards to this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by RAJ KUMAR - 25 May 2019

" Very nice and clean car. Very efficient process to take and drop the car. Very annoying checking-in counter personal "

" I was very happy with over all my experience except the checking-in counter staff tried so hard to sell extra insurance and she almost threatened me my contract doesn't include enough coverage. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JULIA - 22 April 2019

" Same - see 3 The counter and drop off parking are well signed and easy to find, staff is friendly and ready to help, the car was almost new, in a very good condition. The only thing which I really didn't like is that we've been charged all over again the whole sum of rent plus some deposit in amount of somewhat €250 - all togher more than €550 extra, although we consumed a whole coverage insurance and a return with no full tank. "

" The counter and drop off parking are well signed and easy to find, staff is friendly and ready to help, the car was almost new, in a very good condition. The only thing which I really didn't like is that we've been charged all over again the whole sum of rent plus some deposit in amount of somewhat €250 - all togher more than €550 extra, although we consumed a whole coverage insurance and a return with no full tank. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BORISLAV - 19 April 2019

" I'm happy with your service, knowing that I'll be covered with the Super Cover, but the Sixt staff was trying to rip me off, if I didn't know the exact policies and conditions. So I'll stay away from them and will go with another company on my upcoming trip to Berlin. "

" When I arrived early in the morning on Sunday to pick up the car, they told me that I don't have any insurance whatsoever. If I want one it will be 60E, total price of the rental was 70E. I told them that I purchased Super Cover from you and should be covered, they refused to share any information. I declined the additional insurance and they were very surprised, saying that every scratch on the car will be up to 1000E. The car was brand new, but it had a dent on the rear bumper which was not listed anywhere and if I did not say anything about it, I'm sure that they would have put it on me. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by MIHAI - 04 April 2019

" Bad one "

" They gave me a shitty car , which was not even in the category i booked . They offered me a smaller one , for a fee , i accepted . When i got in the parking , they had a similar one with the one I rented, but they said it has engine problems.. so i got back and asked for the first one , got my fee back and took the shitty one . The girl laughed , commented 'what an ugly car'!!! Unbelievable. I said ok , downgrade me . They said they can do that , for a fee !! So my honeymoon started in a citroen c5 Picasso!!! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by EGILS - 19 March 2019

" Xxx "

" Xxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HO TUNG - 15 February 2019

" bad experience with Sixt; even a big company may not be honest, Sixt has lost my trust "

" 1. cannot provide the car I want 2. adding other insurance without informing or discussing with me 3. I am now complaining the matter but Sixt never send me a revised invoice as they have promised. I am not sure whether they will keep their promise or not 4. returning car to milan main railway station is a difficult task because the place is inside a carpark but Sixt gives no sign board or instruction, assuming everyone on earth knows how to get into the carpark to return the car to their parking lot 5. Sixt provided a diesel car which I have no complaint. But after using less than one day, an alarm indicator showed the car ran out of Adblue, they ask me to refill this for them. This clearly showed that their car maintenance is rough. It is lucky this is a minor matter this time, who knows what will be next. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MILAN, IT - Reviewed by TOMA - 31 January 2019

" Everything was fine - easy to book, great price, rental company provided what was promised Tried to call you on Saturday, but call center was closed. "

" Very good cars, a little bit inadequate information. Great service by the staff - polite and caring. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JANIS - 08 January 2019

" very sad "

" I was in Bergamo Airport 40 minutes later than expected and didi not receive the car, the contact person was very unkind, car rent was prepayed and company give it away to another client. I have suffered moral and material damages and will turn in court to for compensation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PIETRO - 08 January 2019

" The car rental organisation (Sixty) refused to provide me with the car by arguing that my name reported with latin charachters on a Kazakh driving licence was reported as Kala Pyetro and not Cala' Pietro (of course all other data including birth date were perfect. After having contacted the Auto Europe call center in Rome they decided it was impossible to transfer my reservation under the name of my wife (present at the car pick up attempt). As a conclusion, I have appaerently lost almost 700 Euros for the preference of both Sixty and Auto Europe to cash in the full amount by giving no service instead of solving the problem. I want to remarke that many times in the past - with Autoeurope - I had no problem at all in renting cars with the same driving licence. last time in Sicily for two time in July 2018. "

" The car rental organisation (Sixty) refused to provide me with the car by arguing that my name reported with latin charachters on a Kazakh driving licence was reported as Kala Pyetro and not Cala' Pietro (of course all other data including birth date were perfect. After having contacted the Auto Europe call center in Rome they decided it was impossible to transfer my reservation under the name of my wife (present at the car pick up attempt). As a conclusion, I have appaerently lost almost 700 Euros for the preference of both Sixty and Auto Europe to cash in the full amount by giving no service instead of solving the problem. I want to remarke that many times in the past - with Autoeurope - I had no problem at all in renting cars with the same driving licence. last time in Sicily for two time in July 2018. On top of everything the Sixty people played with me and treated me like an idiot by pretending to talk with a "manager" in an empty room separated by the counter room (no voice could be heard) and by sending me to a 60 km away translation service organisation and, eventually refusing the translation: I lost 3 hours and additional 60 euros. Terryfing experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ANTON - 02 January 2019

" AUTO EUROPE support tried to find out the solution, but unfortunately failed. "

" Have not got the car which was booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by RICHARD - 30 December 2018

" all was well "

" very nice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GENOA, IT - Reviewed by NIKOLAOS - 09 December 2018

" Reserving a car for my trip in Italy was a easy and fast procedure. Your site is well built and contains all necessary information. It is easy to pick up the kind of car and the relevant insurance. I will certainly use your site for my future car rentals. "

" Overall, a nice experience. The airport-counter staff was very polite. I received a free upgrade to a very good automatic diesel BMW with just a few km (about 16000). The car was in a very good condition, even though it was slightly damaged in the front part. I used the car for a week with absolutely no surprises. The drop-off was quick and easy. I am very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by KNAPORN - 08 December 2018

" I made a wrong reservation and sent email to ask for revise after waiting a while no response so i decided to canceled and do the new one! "

" The pick up staff was a bit disappointing , first they told us no automatic car available until we insist that we need it , then in few minutes they offered us the better tier of car; that 's the plus though. but then before we sign the contract the staff very emphasize on the important of getting the extra insurance with them eventhough we mentioned we got the super cover with autoeurope. quite thrilled the way she mentioned it "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by KA WA - 25 November 2018

" When I picked up the car, they insisted that the car insurance I purchased from AutoEurope is not valid and forced me to purchase another car insurance covered by SIXT or they won't let me have the car. I had to pay another €150 for the car insurance in the end. "

" When I picked up the car, they insisted that the car insurance I purchased from AutoEurope is not valid and forced me to purchase another car insurance covered by SIXT or they won't let me have the car. I had to pay another €150 for the car insurance in the end. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VENICE, IT - Reviewed by WILBERT - 19 November 2018

" Nothing to complain about "

" Nothing to complain about "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TATARU - 26 October 2018

" Super "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTIAN - 25 October 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MOJMIR - 22 October 2018

" When Sixt didn't want to react to our situation with landing due to the bad weather in Bari instead of Lamezia and that we could not pick the car up in Lamezia then, we tried to call to Auto Europe. After a long waiting on the phone a lady told us that this is also not their problem. We do not understant what clients could do in the case, when the plan lands in different town. And what more, we were insured. "

" Our flight from Milano to Lamezia Therme was redirect due to the bad weather to the city Bari. We could not pick up the car in Lamezia therefore . We landed around 24.00. We tried to call immediately after landing to Sixt, but there was nobody there. In the morning they told us that this is not their problem, we should call to Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by THORVARDUR - 10 October 2018

" Very happy with the experience "

" Everything was perfect and the staff at Sixt was very friendly and solved all our problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VIJAY - 06 October 2018

" It was a good experience till I received my credit card bill where I have been charged for something which i don't even know!!! "

" With no prior or later intimation, my card has been charged a hefty sum (INR 24037). Why has this amount been charged when all outstanding amount had been paid in advance? Please let me know at the earliest. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JAMES - 23 September 2018

" sixt said that Auto Europe will not pay them if i had not picked up the car. so they said this is why they gave my car away even though it was fully paid. "

" arrived 3 hours late for pickup and they had given my car away. made me pay another eur 150 for a car in a different category because they said nothing was available from the category i had orders. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 21 September 2018

" I shared above "

" One major problem with your system at Catania, and its a doozy. You simply MUST provide an exit ticket to the parking area without having to push the call button. The guy working the call station clearly is not always available and the delay in exiting this very public area causes an incredible traffic problem, which results in violent honking and threats from the locals. This is simply BAD! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MAYSSAM MICHELLE - 19 September 2018

" straightforward; however I needed to dig into the terms and condition to find the amount the company would hold on a credit card "

" Friendly staff, easy pickup and drop off "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CHETAN - 14 September 2018

" I am not sure how seriously Auto Europe takes complaints against suppliers "

" I have just received an invoice from Sixt charging me an additional 50 Euro. I returned the car on time, with a full tank and no damage, all as agreed by the check-in attendant - so I have no idea why they have imposed the additional charge (their invoice is impossible to understand). I'm assuming my payment through Auto Europe was fully inclusive, let me know if there are any surcharges I should have been aware of "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by OLGA - 12 September 2018

" Awful. "

" I had to wait 1.5 hours in a line to get my car. In the end I was provided with a Fiat-500 three doors mini car and not an economy car (as I booked and prepaid!) I didn't have time to wait another hour in the line to change the car so I had to drive Fiat-500 with a low power engine which was a nightmare on hilly roads around Lake Garda. I'd like to have at least a refund because Sixt charged a smaller amount according to the bill than the one I paid to AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by YURIY - 06 September 2018

" Have nothing to comment, but will go with your company once again in the future! "

" Sorry but it wasn't Sixt, but Dollar(Thrifty, Hertz) and service was great! Same as I had with Sixt a few years ago. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIGUEL - 03 September 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by FREDERICK - 31 August 2018

" All the people we dealt with were extremely helpful and friendly. We've rented from Sixt before and have been well satisfied. "

" When we picked up the car, tires looked okay, but as we soon learned, the left rear tire had a slow leak (probably someone just filled the tire before renting to us rather than checking for a leak). It was inconvenient to trade in the car so we just kept the tire filled to proper pressure......also inconvenient. No problem with return because we'd purchased the premium insurance package. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PISA, IT - Reviewed by JAMIE - 31 August 2018

" Clean car great service nice people "

" Perfect car and service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JEAN - 30 August 2018

" Insurance packages should be clearer so the agency (sixt in this case) as we were told that we did not get the full coverage. "

" The different insurance packages were not so well explained. Otherwise, nice staff and quick pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by CARLO - 28 August 2018

" Happy so far but wish to have lower cost insurance with full cover without the stress of advancing the excess cover and eventually get the claim later "

" Professional staff, car in great conditions and superb finishing, not sure I was lucky as the car was with German plate but rented in Italy or all sixt car are with many optionals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SAMIR - 25 August 2018

" It was ok , just drawing your attention for the following, from 2 to 8 of September I am traveling to holland and I did try to book a car with you but there was no Automatic so I booked with Expedia and get Automatic Audi from the same car company that you are using , so I found it strange , why for Expedia Automatic and with you there is not ????? "

" Hi , first issue at counter that they wanted to charge for the navigation , and I told her to cancel it and they did and we end up with a car with navigation. So they try to be smart and charge for navigation. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARI, IT - Reviewed by CLAUDIU IONUT - 22 August 2018

" The insurance type I choose was different than basic; but, because I booked by AutoEurope, SIXT offer was basic, and in case of any incidentals, I was would talk directly with AutoEurope; this is not very comfortable. SIXT recommendation was to book direct by them! "

" Everything was perfect. Except washer fluid - missing, but not a big issue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by EDUARD LIVIU - 08 August 2018

" Bad "

" Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by STEFAN - 02 August 2018

" I arrived at Venice airport late due to an Airmalta delay in departure and also due to a further delay as the plane had to circle over the outskirts of Venice as it was unable to land due to very bad storms. After eventually landing I got to the Sixt desk (later than 2 hours after the pick up time) and the Sixt assistant did not have my pre paid car nor did he have an alternative car to offer me. At 8pm on a Saturday night I had to rent a car for the night so that I could take my young kids and wife to the hotels we had booked 2 hours away. The following day I had to return the car I booked just to in order to take my family to the hotel in the hope that Sixt would sort out a car for the remainder of the 7 days of my holiday. To my shock again Sixt had no car for me and furthermore they could not offer me a car before the the Wednesday. This option was of no use for me as I had planed to drive down Italy with eventually leaving the car at Rome airport. In view of this the Sixt staff again took my details as it was a Sunday and assured me that I will be contact either on my phone or through email. In the meantime I had to once again rent another car from an alternative rental company , at a walkin rate in peak season, leaving me with a much more expensive bill than the one I had already paid with auto europe for a smaller car. The whole week elapsed and I did not received absolutely no contact from Sixt at all and I decided to try and resolve the matter on my return not to disrupt further my family's summer holiday. I sincerely hope that this complaint is forwarded to the persons concerned so that they in turn can contact me in view to getting some form of refund or compensation, possibly even a voucher for my next trip. Autoeuropes records will clearly indicate that I am a regular user of their services , I have done so for several years, so much so that I used them in June this year when I collected a car from Rome on the 29th of June. It is also worth noting that on that occasion the car I had ordered had not arrived in time and the staff of the rental company offered me an upgrade for the unnecessary delays in waiting and the inconvenience. I am contactable on 00356 99422547 or on sstilon@sg2.com.mt if the auto europe customer care department wish to make contact with me. I hope a fair judgement of this case is made as it would be ridiculous that I would have to forfeit 100% of the monies spent just because an airline has delays in departure combined with further delays in landing due to a storm. One final comment is that the day before I had to collect the car, I had called the Sixt office to ensure that it would not be a problem if we collected the car after 5pm seeing that the voucher documents suggested that the Sixt office closed at 5pm on a Saturday. In resposne to my call the Sixt staff on duty on the Friday afternoon assured me that it was not a proble to collect as collection are done even up to midnight. The fact that Sixt didn't even have a car to offer me clearly indicates that my car was re rented to another person. Thus Sixt get the benefit of a double rental and I was left with having to pay triple what I had originally planned due to the expensive walk in rate offered to me at an alternative rental desk. I urge you to look into this unfortunate matter. "

" I arrived at Venice airport late due to an Airmalta delay in departure and also due to a further delay as the plane had to circle over the outskirts of Venice as it was unable to land due to very bad storms. After eventually landing I got to the Sixt desk (later than 2 hours after the pick up time) and the Sixt assistant did not have my pre paid car nor did he have an alternative car to offer me. At 8pm on a Saturday night I had to rent a car for the night so that I could take my young kids and wife to the hotels we had booked 2 hours away. The following day I had to return the car I booked just to in order to take my family to the hotel in the hope that Sixt would sort out a car for the remainder of the 7 days of my holiday. To my shock again Sixt had no car for me and furthermore they could not offer me a car before the the Wednesday. This option was of no use for me as I had planed to drive down Italy with eventually leaving the car at Rome airport. In view of this the Sixt staff again took my details as it was a Sunday and assured me that I will be contact either on my phone or through email. In the meantime I had to once again rent another car from an alternative rental company , at a walkin rate in peak season, leaving me with a much more expensive bill than the one I had already paid with auto europe for a smaller car. The whole week elapsed and I did not received absolutely no contact from Sixt at all and I decided to try and resolve the matter on my return not to disrupt further my family's summer holiday. I sincerely hope that this complaint is forwarded to the persons concerned so that they in turn can contact me in view to getting some form of refund or compensation, possibly even a voucher for my next trip. Autoeuropes records will clearly indicate that I am a regular user of their services , I have done so for several years, so much so that I used them in June this year when I collected a car from Rome on the 29th of June. It is also worth noting that on that occasion the car I had ordered had not arrived in time and the staff of the rental company offered me an upgrade for the unnecessary delays in waiting and the inconvenience. I am contactable on 00356 99422547 or on sstilon@sg2.com.mt if the auto europe customer care department wish to make contact with me. I hope a fair judgement of this case is made as it would be ridiculous that I would have to forfeit 100% of the monies spent just because an airline has delays in departure combined with further delays in landing due to a storm. One final comment is that the day before I had to collect the car, I had called the Sixt office to ensure that it would not be a problem if we collected the car after 5pm seeing that the voucher documents suggested that the Sixt office closed at 5pm on a Saturday. In resposne to my call the Sixt staff on duty on the Friday afternoon assured me that it was not a proble to collect as collection are done even up to midnight. The fact that Sixt didn't even have a car to offer me clearly indicates that my car was re rented to another person. Thus Sixt get the benefit of a double rental and I was left with having to pay triple what I had originally planned due to the expensive walk in rate offered to me at an alternative rental desk. I urge you to look into this unfortunate matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by STEPAN - 29 July 2018

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IGNACIO - 11 July 2018

" Not the best experience. We had to pay extra and had no option to receive our rented car as there were no other available cars from the same category. So we had to pay extra to get a car if the next available category. "

" I am not sure we would recommend AutoEurope to friends. We had to pay for a more expensive car on arrival because they told us we were more than 2 hours later than expected. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by THEO - 04 July 2018

" Badly understaffed at pick up and drop off points. Chaotic staff behaviour. At car pick up: long list of damages to the car only in Italian. Windscreen washer did not work Maintenance warning light warning light blinking "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

MILAN, IT - Reviewed by ELIECER - 02 July 2018

" No problem with Auto Europe A nice price "

" They don t have the car we choose and they give us a smaller car The car smells tobacco We lost like 2 hours waiting for a car in Milano "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ROME, IT - Reviewed by NIKLAS - 30 June 2018

" All good except a bit hard to find way to return the car in Fiumicino Airport. "

" Nice BMW 118d is good condition. All worked perfectly. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAVEL - 24 June 2018

" Smooth "

" Verta fast and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10