Auto Europe
- North America
- Central America
SICILY BY CAR ITALY CUSTOMER REVIEWS
- 7.7
- 7.8
- 8.1
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SICILY BY CAR ITALY Car Rental Reviews
Average Rating for Sicily by car :
BOLOGNA, IT - Reviewed by JONATHAN - 19 September 2025
" A variety of options all displayed in a user friendly and easy to use interface, always recommending AE to friends and family. "
" Great experience from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VLADIMIR - 12 September 2025
" Not reliable service "
" I booked and paid specifically for a Mercedes vehicle one month in advance. Upon arrival, I was told at the counter that no Mercedes was available, and I was given a Ford Transit instead -- without any prior notice or compensation. A Ford Transit is clearly not equivalent in value, comfort, or driving experience to a Mercedes. This is not what I paid for, and no alternative options or refunds were offered. I expected the car I booked or at least transparent communication and a fair adjustment. Unfortunately, this experience was disappointing and does not reflect good customer service. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by CHRISTIAN - 28 August 2025
" overall, the service is good "
" we experienced a very long wait for picking up the car at Venice Airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TRAPANI, IT - Reviewed by PAVELS - 26 August 2025
" Same as item 3 "
" Cancellation within 2 hours delay, is hardly found rule, which should be in first row in a big red letters!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MARIOS - 18 August 2025
" They did not help me while facing the problem and from the total refund they hold back 80 euros despite the fact that it was not me who wanted to cancel the car but them because they company that they have on their site does not accept ONLY the international driving licence "
" Thei did not give me the car that was fully prepaid despite having my valid national driving licence . First time in my life this happen to me. They almost destroyed my family vacay from day one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by LAURENTIU - 08 August 2025
" For Italy in terms of price and service they provide one of the best "
" great company and very good people on front desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by SAVERIO - 05 August 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI ANTONIO - 02 August 2025
" E' da oltre 15 che prenoto con Autoeurope, sempre un servizio efficinete. "
" personale gentile ed efficiente. ho ricevuto un upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by GAVIN - 24 July 2025
" Auto Europe is good. it offers refund for booking. "
" 1, taking ticket to line up for pick up car is not that good because it is needed to scan QR code. Sometimes, it may be missed and going directly to line up. 2, the car what I picked up is not the car I ordered. Seems the compartment is smaller than what I ordered. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by BARIS - 22 July 2025
" Everything is so great "
" Everything's smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FELICE - 12 July 2025
" Very easy and strait forward "
" "The car rental experience was smooth and efficient. The vehicle was clean, well-maintained, and the staff was helpful and professional." "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MESUT - 03 July 2025
" Great. "
" Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by LUCIAN - 30 June 2025
" Worked as expected,. "
" The online check-in did not work. Rest was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARK - 15 June 2025
" Process of picking up car was fast. Just took us some time to find the pick up point as they were all in Italian. "
" We were provided with a very new car , clean and well equipped for our need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEKSANDR - 12 June 2025
" Auto Europe gives good value and cares well about its customers "
" Personnel always professional and efficient, good cars, quick check-out and check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALEKSEI - 03 June 2025
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TRAPANI, IT - Reviewed by ANDREJ - 25 May 2025
" Very pleasant experience, everything was super and without aby complication "
" Very pleasabnt experience, everything was super and without aby complication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAN - 21 May 2025
" We reserved a car in a category and received one on a lower category, old, unreliable, with a lot of mileage and technical problems at 91000 km. "
" Old car, 91000 km, underpowered, in poor technical condition, not Peugeot 208 diplayed when reserved through Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by JURIJS - 21 May 2025
" No questions "
" If there no questions from your company side it means that all things are good! Thank you! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JELENA - 21 May 2025
" Everything is perfect except drop-off, cant understand how long time will it take to receive the information. "
" I left the car on Sunday on the parking area and still didnt get feedback and my deposit. No information at all for 3 days. Is it ok? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAZZO, IT - Reviewed by JOHN - 20 May 2025
" Very eady "
" Easy to work with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by FRANCESCO - 09 May 2025
" All was fine "
" Brand new car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by FRANCIS - 08 May 2025
" Excellent. "
" Very efficient. Totally satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JONAS - 05 May 2025
" no "
" no "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GREGOR - 04 May 2025
" / "
" Everything was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by JASNA - 17 April 2025
" Positive experience "
" Everything was ok. Got deposit back in 10 min after drop off. Car was clean. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by GIEDRIUS - 15 April 2025
" Will use again. "
" Very kind and helpfull staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by UROS - 07 April 2025
" All ok "
" All ok, car had cosmetics issues. Was not completely clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ASSEN - 04 April 2025
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELAYNE - 03 April 2025
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCESCA - 01 April 2025
" I always use Auto Europe and I am very satisfied . It is very reliable . I already recommended AutoEurope to a lot of my friends. "
" For a rent of 10 days I would expect a car in a better shape. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by VASILE - 11 March 2025
" No complains on AutoEurope "
" The car had a lot of bumps and scratches, I don't mind it. But the remote key baterry was almost dead, the car kept on telling me it needs an oil change and getting the car into second gear was a pain. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by KEITH - 02 March 2025
" Good web site and competitive "
" Excellent service at a competitive rate. Always my first choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ALEXANDRU - 27 February 2025
" I will avoid in the future SBC.IT "
" Smaller car class provided. Damaged and not clean. 40k km on a rental car says a lot "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by EVYATAR - 20 February 2025
" All is good "
" Very nice and very efficient, I got the exact car I needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by VITO ANTONIO - 13 February 2025
" Positive experience. The only thing is is that the deposit I paid has not been unblocked yet "
" Positive experience. The only thing is is that the deposit I paid has not been unblocked yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIRCEA-MIHAI - 21 January 2025
" I appreciate the support given by the helpdesk, to move my rental to another airport. Many thanks. "
" The personnel was friendly, helpful and efficient. I had a good renting experience. I sent feedback to the rental company that the car did not have a window scraper (to remove the ice from the windows). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DAVID - 07 January 2025
" Good "
" The no-access option was perfect. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by RAMON - 18 December 2024
" very helpful staff. only thing (and it isnot just for sicily by car) but return signs for car hire cars are not very visible at Treviso airport. "
" very good reception, nice car, no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by ANDREJS - 17 December 2024
" All good "
" Fast service. Convenient working hours for Ryanair flights "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by CLAUDIO - 13 December 2024
" Autoeurope provide value for money rentals "
" The car that was provided was in a very good condition and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FARIDA - 22 November 2024
" ______ "
" I asked for a Pegeaut 208 and they gave me a very old and very used Lancia Y. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by JASON - 11 November 2024
" N/A "
" Online Check in not available when booking with Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEKSANDER - 08 November 2024
" All in line with expectations. "
" Everything ok. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KLOCHKOV - 06 November 2024
" Disaster and total disgrace "
" Rode and abusive staff. Provided a smelly vehicle that had issues with brakes. They took advantage of me as I was with my 3 children and my wife late at the evening. Totally unacceptable behaviour and disgraceful service. At the drop off, they only collected a key and did not provide me with any documentation that they collected, checked and verified the car. I still do not know what is the status of a car drop-off as there was zero communication from SICILY BY CAR. Unbelievable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by PAUL - 02 November 2024
" It was good. "
" AutoEurope said, after I took the full insurance, that the rental car agency would try to up-sell me on insurance. SicilyByCar did that. When I declined, the agent gave me 100 reasons why AutoEurope's coverage would not cover me. I still declined but it made me nervous. Driving through Cefalu, a driver in a parked car opened their door into our car and scratched it. I was worried about that. When I dropped off the car, the agent declined to look at it, saying "you have full coverage, no problem" I am angry about getting jerked around when we rented the car!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by INES - 26 October 2024
" Nice car, good condition, full equipped "
" It was all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MIKLOS - 07 October 2024
" ... "
" ... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DMITRY - 03 October 2024
" Great. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHRISTIAN - 25 September 2024
" The only annoying issue that happens all the times is the threat from the rental company that if we don't insure the car with their policy, we will have problems in case of accidents, even if we have the full cover at Autoeurope. "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by URO? - 21 September 2024
" They gave us underpowered chinese car which was struggling uphills with AC on. I didn't expect such a low cost car for this kind if money. There was no outside temperature on display, even AC settings has no temperature parameter! "
" They gave us underpowered chinese car which was struggling uphills with AC on. I didn't expect such a low cost car for this kind if money. There was no outside temperature on display, even AC settings has no temperature parameter! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARTINS - 16 September 2024
" Wide choice, good prices. "
" Quick, smooth procedures. Very polite and cheerful staff. The car didn't have any equipment you'd expect in 2024. - no cruise control, parking sensors, etc. Plastic steering wheel. Very basic. That said, it was new, everything worked and the ride was fine. Can't really complain at this price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IRFAN - 14 September 2024
" all good "
" trunk door was completely broken. I ask rental company to replace vehicle they refuse to do that. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by LOUISE - 11 September 2024
" It's very difficult to tell which companies are actually reliable. Sicily by car had good reviews but the service we received was not good. "
" The car we rented had a lot of issues, including a faulty airbag sensor and water leakage. We shared these issues with Sicily by car before leaving the pick up lot and they dismissed our concerns. When the issues got worse (loud incessant beeping and flashing airbag indicators while driving on the highway) and they told us it was just the heat (which did not make sense) and refused to provide a different vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by KALVI - 08 September 2024
" Auto Europe was very helpful "
" They were very indifferent in solving the concerns. In the rental booth next door, everything was done beautifully. If it wasn't for the other rental company, my vacation would have been ruined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ANDRADA - 29 August 2024
" Excelent experience with Aito Europe except the fee for extra 1 day - required by Sicily by car- who was equal with the rental cost for the first 3 days trough AutoEurope "
" Xccccc "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ALEKSANDRS - 29 August 2024
" As always perfect "
" As always perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by JOHN BAPTIST - 13 August 2024
" Another positive experience. "
" Initially we were offered a smaller car than the booked category, but after I complained I was offered a diesel upgrade. The car was very good albeit not cleaned well enough especially the interior. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by CODRUTA - 23 July 2024
" Quick and easy to rent a car. "
" They suggested us to make an extra full insurance with them because in any case we will be covered, the car was almost new 3000 km, but not clean enaught overall it was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by SIMON - 12 July 2024
" Quite smooth "
" Staff very helpful. Car was dirty from outside but I understand there was some sandy rain some days earlier. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by SERGEJ - 08 July 2024
" No remarks "
" Long time spent at the counter desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FEI - 27 June 2024
" Feel disappointed again did not get the car I booked , always the car reserved not in the garage, then what's the meaning reserve so much earlier ? Not first time. No good feeling. "
" Feel disappointed again did not get the car I booked , always the car reserved not in the garage, then what's the meaning reserve so much earlier ? Not first time. No good feeling. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by SANDRA - 25 June 2024
" An excellent experience "
" Everything from the staff efficiency to the condition of the vehicle was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by AIVAR - 15 June 2024
" Nice "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BRANKO - 05 June 2024
" Cars need to be in good condition I am frequent traveler and renter of local cars "
" Car need replacement poor suspension poor tires probably car was involved in damage recently "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by JANIS - 31 May 2024
" Thank you for good service "
" Car was almost new and super clean inside. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARPAN - 26 May 2024
" Hi, I had already shared the mail with all the concerns and issues . I have not availed the facility because of the mismanagement and trouble . I request you to kindly go through my mail . I had to book another car from different company at the last minute. Kindly look into it "
" Hi, I had already shared the mail with all the concerns and issues . I have not availed the facility because of the mismanagement and trouble . I request you to kindly go through my mail . I had to book another car from different company at the last minute. Kindly look into it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTIAN - 25 May 2024
" no comment "
" i bookerd on feb 2024 for mercedes vito 9 passenger but they replace with citroen 9 passenger... indeed its similar but the car citroen is older and don't have the screen display in dashboard... so i can't use gps on the car display "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by DANIEL - 24 May 2024
" We have used Auto Europe a handful of times now in 3-4 different countries. Each time the process is simple, easy, and straightforward. It sure beats booking directly or on other platforms. "
" Picking up the car was a breeze, and the gentleman at the counter was warm and helpful. Dropping off though was painful. The staff basically ignored us standing in the parking lot for 20+ minutes, saying they were 'busy.' All they were doing was looking at damage at other cars in the lot, no other clients were around. Totally unnecessary and rude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDWARD - 21 May 2024
" All went well "
" Very efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 20 May 2024
" Everything went perfect "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NIKOLAY - 15 May 2024
" We are very happy to travel with your car. "
" We travel safe and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TERJE - 15 May 2024
" Auto Europe has always been good but please give this feedback to your partners. "
" We had booked a car Peugeot 208. but they gave us Lancia Ypsilon, what didn't go up to the mountain even. We had lots of trouble with the car. They told us, that this car was meant for us is their private car- just lied into our faces. After long travelling we were really sad about the situation and didnt have strength to argue with them, but it was really not nice welcoming in Italy. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by ROLAND - 13 May 2024
" Quick and easy. Best prices. "
" Check in at the airport counter was a disaster. Long line. Then the worker made a mistake punching in my credit card info leading to my card being blocked. This was confirmed after I called my card company. Had to unblock card at ATM and run back to counter. Now worked. They kept blaming my for entering PIN wrong! Very upset. But after this stress, picked up car which is exactly what we asked for. Clean and good condition. Guys at car for pickup and dropoff were super friendly. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MARKO - 11 May 2024
" The car was new, modern and very well equiped above expectations. "
" The windsheald window was dirty from inside by salt or something. Clearly they didnt pay enough attention while cleaning a car after previous return. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 06 May 2024
" ABSOLUTELY TERRIBLE....NEVER, EVER AGAIN "
" These people are scamming the insurance companies BIG TIME and you should know...we picked up vehicle and staff were very friendly and efficient, no problems...went to car and compared the damage sheet given to actual car damage and there were SEVERAL discrepancies...I took several photos for proof as there was nobody at check out when we were getting car...returned car at end of rental, on time and full of gas as we had just filled up 5 - 6 Kms from return location...lady looked at gas gauge and said it wasn't full...I told her it was but she said we needed to get gas 5 minutes away, we went and put 1.35 EUROS in it to OVERFLOWING and got receipt, went back and the manager looked and said it wasn't full so I showed him the receipt and he then said that the guage was broken.....then he said there was damage to right front tire and it was €320.12.....I and my companion stated he was wrong and I showed him photo of tire I had taken previously but to NO AVAIL...HE CONTINUED TO SAY THERE WAS DAMAGE TO TIRE....it was a scuff mark, barely visible which I removed with my finger but he wouldn't listen and said he would freeze our credit card if not paid....we argued to no avail and finally we had to sign as we were going to miss our flight back to Canada....he kept saying don't worry as we have insurance which had nothing to do with it as THERE WAS NO DAMAGE TO THE TIRE OR ANYWHERE ELSE ON THE VEHICLE....at no time did we cause ANY DAMAGE to this vehicle during the rental period and this claim by Scicily by Car is completely false and fraudulent....I TRAVEL ALL OVER THE WORLD AND WILL NEVER, EVER DEAL WITH THIS COMPANY AGAIN or choose your company to rent through....it is not that large of sum of money but it is just plain FALSE on their part....as a side note, as we were leaving another older couple that had returned another vehicle after us was having the EXACT SAME BULLSHIT WITH THEM....absolutely criminal behavior and it will never happen again with this guy.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JONATHAN - 06 May 2024
" Auto Europe reliable and an excellent comparison site for choosing rental vehicles. "
" Signage for Sicily by car at Cantania airport was abysmal both finding it and returning the car. The car was fairly well scratched up when collecting so spent a good while videoing and photographing damage. That said no arguments on return. Appreciate that it was low cost and so no real complaints about the hire. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by YAVOR - 04 May 2024
" All in one - satisfied. "
" Rather slow pick-up (too few employees). Everything else was ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by CLAUDIA - 30 April 2024
" Good price and excellent support "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SILVER - 22 April 2024
" I could not rent the car with the card I booked it because it was not creditcard. It would be great the booking system would have not accepted the card in first place so I would use a creditcard. Now I was in the situation I had to pay 120 eur exrta to get the car "
" The car I got was bit too big for the Amalfy region although I booked smaller car but they didnt have it "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BARI, IT - Reviewed by BORISLAV - 22 April 2024
" I'm very satisfied. "
" The model of the car I have book was tot available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARTIN - 16 April 2024
" ? "
" I booked via Auto Europe and have accepted additional charges for a full insurance (Theft, accidental damage etc.). At the counter in Palermo, I have been told by the staff to pay another 100 € for this full insurance .... I said, I ordered at Auto Europe, when they cooly responded "but not at Sicily by Car" .... I feel ripped off ! Then: the air condition in the car did not work - not ideal at all in Sicily, even in April. The rest was ok. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by GYULA - 10 April 2024
" good "
" reliable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by GEORGES - 08 April 2024
" Good experience "
" The car broke down on my last day. The windscreen wiper fluid was empty because the tank was broken and it was not possible to clean the windscreen while drivng on wet roads....made it very dangerous and i had to stop every few kilometers to clean the windscreen. I think they knew this because the windscreen liquid was empty when i took the car and they filled it up but of course it was empty again a few kilometers later. Also how do I claim for: The lost day of rental The bus ticket to Treviso The taxi I paid to get to the airport? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by MICHAEL - 07 April 2024
" Booked, paid, picked up, returned, no hassle. "
" They were courteous, straightforward, explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZOLTAN - 07 April 2024
" Overall, I was absolutely happy and recommend this company to rent from. "
" I got a brand new car with a helpful and kind service. Insurance fees are rather high. Quality of service and quickness of deposit release are all 10/10. Car was in absolute mint condition that is very rate with other companies in a similar price range. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JUDITH - 03 April 2024
" The rental pick up and drop off was very easy. "
" We received the car with No ADBLUE and had to pay to fill it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PLAMEN - 28 March 2024
" All was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THORDUR - 28 March 2024
" Good experience with Autoeurope "
" Reserved car not available. "Upgraded" to a cheaper old worn out car of lesser quality which had not been cleaned. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RUSLANS - 25 March 2024
" Everything was great! "
" Very proffesional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MARK - 20 March 2024
" excellent "
" excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by CONSTANTIN MUGUREL - 13 March 2024
" Very good experience, car was almost new. Car parking area in Treviso is a bit far from the airport. "
" Fast check in and rapid reception of the car. After drop off , I received quickly the warranty, which is not happening very often. The car was very good, almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 08 March 2024
" Fast easy check in and check out from friendly staff. Unlike others rental company, you feel safe renting from Sicily by Car. "
" They are super professional. Friendly staff always very glamerous girls to check you in. This is my number one choice of car rental in Italy, I use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LIVIU - 04 March 2024
" Overall I'm satisfied "
" Sicily by car - everything perfect car - good but can be better :) issues : - car was littel bit dirty - no window wather - no winter tyre (but i didn't needed everything was clean) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DANNY - 28 February 2024
" All good. As usual with Auto Europe! "
" Good experience. Fast pick-up and drop-off. Also appreciated the fact tha most of the staff speaks French! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by LUCIAN - 28 February 2024
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDRIUS - 27 February 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ELENA - 20 February 2024
" Auto Europe served excellent. "
" Everything worked OK. Procedures were fast. The car was a kittle old one (Seat Arona) nut in a very good condition. We cannot gave only new cars... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NIKOLAOS - 15 February 2024
" W "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 15 February 2024
" I always use Autoeurope to rent cars on my travels. Generally always a positive experience. "
" Efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ENRICO - 06 February 2024
" I'm using AutoEurope from more than 10 years and I never had problems. "
" Always good experience. The only advise o can give it's to clean better the car's interior. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENOA, IT - Reviewed by ADAM - 03 February 2024
" The only web, where I could filter out options with winter tyres "
" Very good price, new car, winter tyres "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DARIO - 02 February 2024
" the check in was longer than expected the clerk at the desk was not very clear in the definition of what is basic in the offer and what is the other package (she assume the basic include the insurance while it doesn t) nobody shows up when I pick up my car the car I got was not matching my expectations the drop off staff was very nice supportive and effective "
" the check in was longer than expected the clerk at the desk was not very clear in the definition of what is basic in the offer and what is the other package (she assume the basic include the insurance while it doesn t) nobody shows up when I pick up my car the car I got was not matching my expectations the drop off staff was very nice supportive and effective "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by DIMITRIOS - 02 February 2024
" Nothing negative "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SPYRIDON - 02 February 2024
" strongly recommend! "
" perfect as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by COSMIN - 26 January 2024
" Sunt foarte bune serviciile oferite de Sicily by Car "
" totul a decurs foarte usor. Actele s-au facut foarte repede, iar masina a fost predata in scurt timp. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by APOSTOL - 17 January 2024
" N/a "
" The need of a Credit Card is little bit annoying. Other companies could block the money for insurance from the debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MIHAI - 16 January 2024
" Excellent service! "
" Excellent service, very helpful staff and very short time to pickup and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KELD - 15 January 2024
" work well, but the car was a little damage "
" work well, but the car was a little damage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ALIAKSEI - 14 January 2024
" Two hours after I picked up the car I got an engine error. Strong white smoke came out of the exhaust pipe. I stopped by the Sicily By Car office in Florence, but the employee told me that if I wanted to change the car I had to go back to Malpensa airport. He did not provide me with any help even though I demonstrated to him that I had a problem with the car. I was in Florence for three days and hoped that the company would replace my car during this time, but they simply sent me back to Malpensa. I was limited in my movements and this disrupted my plans, as I was afraid that the car might stop on the highway. "
" Two hours after I picked up the car I got an engine error. Strong white smoke came out of the exhaust pipe. I stopped by the Sicily By Car office in Florence, but the employee told me that if I wanted to change the car I had to go back to Malpensa airport. He did not provide me with any help even though I demonstrated to him that I had a problem with the car. I was in Florence for three days and hoped that the company would replace my car during this time, but they simply sent me back to Malpensa. I was limited in my movements and this disrupted my plans, as I was afraid that the car might stop on the highway. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by CLAUDIO - 19 December 2023
" I have been renting cars through Sicily by Car for a number of years and in general I have never been disappointed. What I like best is the option of having an excess free insurance cover that is provided by the rental company. "
" Excellent customer service however the car that I was given was a bit battered with a lot of dents and missing items, stained seats etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by DIMITRIOS - 16 December 2023
" . I have paid 2 weeks before, I didn't get any car,or refund and I lost the money. I left from the airport by bus. .when I arrive to the airport desk they wanted only credit card for the deposit in case of damages. I had paid with debit card and even they said that they want the same card, they didn't accept it. They didn't gave me any other option or advise what to do. I had rent many time car by auto europe but this time was very bad "
" . I have paid 2 weeks before, I didn't get any car,or refund and I lost the money. I left from the airport by bus. .when I arrive to the airport desk they wanted only credit card for the deposit in case of damages. I had paid with debit card and even they said that they want the same card, they didn't accept it. They didn't gave me any other option or advise what to do. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by TIBERIU - 09 December 2023
" See above. "
" 1. I paid extra full insurence at auto europe and they told me at the counter that it worth nothing. I have to pay an additional insurence at their office if I want to be fully insured 2. They did't deblocked my deposit not even after a week!!!!!!! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TURIN, IT - Reviewed by CARLA - 06 December 2023
" Easy pickup and easy dropoff of the car. Vehicle in very good conditions "
" As usual, very professional, friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARMEL - 06 December 2023
" I always use SBC and as usual I am always satisfied especially with their zero excess. "
" always saisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 15 November 2023
" Everything was exactly as I booked! "
" Quick and accurate service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 06 November 2023
" Autoeurope is a good option for car rental. They have been used many times by me and have not disappointed this time either. "
" Unfortunately, the queues in Bari were long and I waited for about an hour. This problem could have been solved partially with more staff, but a lot depends on us, the customers and our complications ... It is also true that the better companies have a queue in front of the counter, but the more expensive ones ... do not. And that has proved to be true. I might have got a slightly better car for the same money, but I had no problems with it, everything went smoothly and without a hitch. Even the inspection of the car on the return was quick and routine. I would be happy to come again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by SVETOSLAV - 30 October 2023
" Perfect as usual. "
" Very satisfied. I was impressed by having the deposit returned 10 minutes after I handed over the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MING YUEN - 27 October 2023
" Great platform。 "
" They are efficient and super friendly. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCA - 25 October 2023
" The booking experience is smooth and easy. "
" About Sicily by car: we rented from them several times before but this one might be the last one. There is always a very long queue for the desk to get the car (we are talking about minimum one hour waiting time). All other desks were empty and the prices were very much the same across the board. About the car: it was in very good conditions, but we asked for a baby car seat - they gave us the most filthy and basic car seat you could ever imagine. We asked for another car seat, it was better, but still of poor quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YUTAKA - 16 October 2023
" One thing I would have liked to say is that when renting a car, I would have liked to know which fuel to use. (Gasoline or Diesel fuel) "
" very satisfied, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DONALD - 15 October 2023
" I just did "
" Surprisingly efficient and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by BASIL - 12 October 2023
" Very good experience. "
" Slight waiting upon arrival to pick-up the car (no person in the counter for 10 minutes). After that the process was fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAVLOS - 05 October 2023
" Fast release of the deposit. Average car. "
" Fast release of the deposit. Average car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by AIGARS - 04 October 2023
" Good. "
" The car was after an accident with significant visual damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by KONSTANTINOS - 24 September 2023
" Everything was perfect "
" Everything was perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ROBERT - 22 September 2023
" Overall good experience. Efficient pick up and drop off. "
" Good comfortable car... but car at pick up could be cleaner. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by PANAGIOTIS - 16 September 2023
" good prices. great communication "
" excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSEI - 15 September 2023
" AutoEurope online service wasn't so good, because AutoEurope's additional (extra ca 50eur) insurance was very misleading which resolved in purchase of additional insurance from Sicily By Car. Drop-Off was closed on Saturday on 19:50, althought according to information about drop-off service should be working up until 22:00. Also P3 in Bergamo area is a total nightmare, since there are no pedestrian walking to Orio al Serio, which resolved in huge misunderstanding and shuttle bus back to airport. "
" Sicily By Car service was on very good level and information provision was superb. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by GIORGIO - 15 September 2023
" What I wrote above in my opinion cannot happen when we receive a service. It gives me a bad feeling in renting again with SbC, for sure in Bari, in the future. "
" I rented several times cars with SbC over the years with good satisfaction ion general. This time the drop-off of the car at Bari airport was a very bad experience due to the way I was treated by the person in charge. There was no space available in the lines marked as "return" and I left the car only a few meters away in a normal SbC parking. The person left me waiting for long despite of my requests of supporting me (I was just in time with my plane) and eventually treated me very unpolite, moved the car in a spot on the "STOP" sign at the exit of the parking road and told me that this was the right place to leave the car, because otherwise the wifi signal was not reaching his tablet. Totally unacceptable behaviour for a (long standing) client. This left me with in a very perturbed feeling (in addition he could have written whatever he wanted on the check-in report...) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by MARK - 11 September 2023
" minor issue: we expected the 9-seater van to have camera to aid whilst reversing. otherwise perfect "
" minor issue: we expected the 9-seater van to have camera to aid whilst reversing. otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DEJAN - 06 September 2023
" With Autoeurope I am always satisfied "
" Overall good, but very long queues at the counter. They gave me the smaller car than booked, but then I changed it for the booked one at the parking lot, but it wasn't clean and the fuel was not full. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JOSÉ - 29 August 2023
" Auto Europe works well but it has to better monitor the companies with which it has protocols. "
" Arriving in a foreign country and after paying for the rental service, I encountered a lot of problems picking up the car, making it difficult to start a smooth vacation. After paying the car rental and having determined the time to pick up the vehicle, a little earlier to ensure that I had the car upon arrival, I was informed that the car was not there and that I had to pay extra for the service and thus have a better car, which I didn't like because the car was bigger and harder to drive on the island's narrow roads. I ended up having to pay for an extra service that I didn't want and that made it difficult for me to stay during the holidays, I didn't like the way I was treated. If I had not paid in advance I would not have chosen this company for the service, I was held hostage by paying in advance. So my advice is to avoid this company. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ELENA - 11 August 2023
" Great value for money "
" The clerk at the desk in Treviso was extremely friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 05 August 2023
" I find your service very efficient "
" This is the second consecutive time that I rented a car from them at the Fiumicino airport and they gave me a vehicle in imperfect conditions. The first time it was a minor problem. This time, the vehicle broke down and it had to be towed away. We had to make our way to the nearest office to get a replacement vehicle, with no assistance whatsoever. Luckily, the car abandoned us in the city, with plenty of transportation options, and not somewhere in the middle of nowhere. When we arrived we were treated as a nuisance, as if we had broken the first car on purpose. No apologies, no sympathy. Overall, a very bad experience "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ROME, IT - Reviewed by KATHLEEN - 01 August 2023
" finding a car through the website was easy "
" it took a long time, nearly 2 hours to get the car. i was told it would take an hour to charge, it took 3 hours. i wanted to get a gas vehicle after that but got no response from email. i left an important document in the car, and for no response, again, from email "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTINA - 01 August 2023
" If i would go back again i would rent from the same compagnie "
" The delivery went swiftly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by KRITON - 31 July 2023
" No problem at all. "
" No problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDRU CATALIN - 26 July 2023
" good car, but in bad condition.. a lot of scratches, etc "
" poor effective communication at napoli staff "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by M - 12 July 2023
" Ok "
" We were given a rental car of a different/lower category than we booked for, hence bad value for money "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by DALIBOR - 04 July 2023
" I am happy "
" Car was quite new. Experience was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTEM - 01 July 2023
" It was a lot of stress "
" The staff is arrogant. Very unfriendly. He was looking for any reason to increase the rental price. As a result, we had to overpay 250 euros otherwise our money would have been lost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SEYED MAJID - 25 June 2023
" It was very good "
" It was very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by SPYRIDON - 23 June 2023
" Smooth and easy experience. "
" We have rented in advance a car for a pick up from Treviso airport, the lady was very helpful and after about 5 minutes of singing the contract and using the credit card for the deposit, then have been informed where to pick up the car. We have been given a Lancia Ypsilon Hybrid with very low mileage, the car was fantastic to drive and everything worked like a charm. Easy to to drop off the car back at the airport as well and the deposit amount was refunded within 24 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DIRK - 08 June 2023
" Sicily by car charged my credit card on May 24th ( hence over 4 month later ) with Euro 61. I did not get any info as to why or what for! "
" No one handed the car to me or came to check the car at drop off. it was not parked where the counter staff indicated it wound be parked. I had to search it on the parking lot! At drop off I had to park and drop the key! No one checked it in my presence. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ANCONA, IT - Reviewed by CLAUDIA - 07 June 2023
" Excellent experience "
" Excellent service and very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMO - 06 June 2023
" I got very good customer service from Auto Europe. Thumbs up. "
" My experience was good. The sign-off at the counter took a bit of time and the process wasn't super efficient, but it didn't take too long. Returning the vehicle was very easy and I felt comfortable about the overall process of checking the returning condition of the vehicle. All in all, very good value for money and positive experience. Highly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by FRANCESCA - 04 June 2023
" Very easy system. You can hire a car in a few moments always finding the lowest price. I use auto europe all the time and I am very satisfied. "
" Always a good price . They gave me a new car with very few kilometres. I definitely would recommend Sicily by car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCISCO - 29 May 2023
" I have had trouble contacting your customer service number. Finally I learned today that the office is only open 8-1 pm when I pressed "1" on the automated answering machine. She told me about your office hours. I couldn't find it on the website. "
" The van we rented had 12 items of damage. It was missing two hubcaps. The clutch was very difficult--getting into first or reverse was challenging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by KAREN - 26 May 2023
" Excellent website; easy to understand options. Great phone support. THANK YOU! "
" Everything about our rental was excellent, I thought. But we needed to contact customer support DURING the rental, and that was nearly impossible. We emailed, called, and called. No reply to our email. Long hold times on the call and we were never able to reach the right people, even when we finally reached someone. We had an indicator light go on almost immediately after leaving the rental location (wrench) and the manual said we needed service immediately. But we could never interest Sicily by Car in the issue, and could never reach anyone to find out what to do. We crossed our fingers, and drove on for 7 days throughout rural Italy with NO problems. But we were trying to be good renters, and were unsuccessful. This is the feedback we hear from others about this car rental company. GREAT as long as no problems come up during the rental (which I would think would be quite rare) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by SOHRAB - 25 May 2023
" Had a super smooth experience with Sicily by Car. We rented a car from Florence airport. We had paid in advance through Autoeurope (Recommended). Auto europe gave us excellent prices and made sure they communicated to us on every step. The pickup process was super smooth and the paperwork required was as expected and informed earlier. The car was good and well-maintained. Would def. recommend and use them again! "
" Had a super smooth experience with Sicily by Car. We rented a car from Florence airport. We had paid in advance through Autoeurope (Recommended). Auto europe gave us excellent prices and made sure they communicated to us on every step. The pickup process was super smooth and the paperwork required was as expected and informed earlier. The car was good and well-maintained. Would def. recommend and use them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MIHA - 23 May 2023
" No hassle and peace of mind regarding car insurance. "
" Drop off point not easy to find. Everything else was very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DANIEL - 20 May 2023
" Very Good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by CHRISTOPHER - 20 May 2023
" Costly - tho quite efficient "
" Car could be cleaner internally especially windows! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ELENA - 10 May 2023
" Good experience overall "
" Good experience overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by THOMAS - 01 May 2023
" Exept of the difficulty finding the office of cat rental , everything was preety good "
" The difficult thinknin Venice Airport is to find where the office of the car rentals are ..There are not in the airport neither in arrival or departure..You have the signs in the first floor that go to fhe boat departure and just before the elevator you go left to rentals parking get the elevetor to floor no 3 and find the office at your left hand side...It took me more than 30 minutes to make sure where the office was.. Please note that the car they rent me was upgraded to opel SUV granland One more thing is that I need a receipt for this reservation if possible that I had not got ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by RICHARD - 01 May 2023
" Overall satisfied "
" Service - perfect, car selection - very limited "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AVIEL - 26 April 2023
" Auto Europe representative really tried to help. "
" The REALLY fine prints required only Gold and Platinum credit card types for the type of car I ordered. This isn't logical as my credit score doesn't reflect on the type of credit card I have. I had to downgrade the car and still pay the extra for the luxury car I ordered. Never again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURO - 25 April 2023
" Top standard quality cars, efficiency 100% "
" Simple ... I am customer since 25 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHERYL - 25 April 2023
" Excellent "
" Need better signage in Rome at return center. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ILANA - 24 April 2023
" Great experience over all. "
" Great car. Good service. Our only complaint is that the return at the Catania Airport was hard to find. Also, if you don't arrive at the airport you have to walk to the terminal in Trapani airport instead of being able to check in at the pick up spot. The signage is terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ETIENNE - 24 April 2023
" We were happy with the service provided. "
" The service was good. We purchased the additional insurance as recommended by the desk staff and had a smooth ride. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ZOLTAN - 22 April 2023
" avarage service "
" Car was not 100 % clean, but easy pick up. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GIUSEPPE - 21 April 2023
" Great experience with a full electric vehicle "
" Great experience with full elettric vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 21 April 2023
" The company S.b.C. was very much ok and fair, but I choose the wrong car ... a Fiat 500 X is neither fish nor meat ... a strange thing and did not gave me a good and safe feeling while driving. "
" They are quite correct, dit not try to push you for some additonal insurancies or similar. Only one remark - at the registration counter there was quite a long que and people did not realy understand the system to line up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OCTAVIAN - 21 April 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSE ALBERTO - 20 April 2023
" Auto Europe offers a great range of car rental providers however, I had a bad experience with Scily by Car "
" I was in line for 2H30min in the counter of Termini station. Attention to staff a disaster. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by DANIEL - 20 April 2023
" Company staff can ruin your day. "
" Drop off agents were very unfriendly, I had paid the full insurance, but they continued to argue that I had not. After about 20 mins of confrontation they admit it that I had paid the full cover including wheels and glass. Not satisfied at all. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by GIAMPAOLO - 18 April 2023
" aaa "
" aaa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CLAYTON - 17 April 2023
" Very good prices. "
" Very Clean Car and very fast pickup and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by JONATHAN - 15 April 2023
" I paid all inclusive insurance when it was not the case as I had to pay an additional 75€ to cover wheels and glass. I doubt car was disinfected, seems like the banner was left on your website after COVID and never removed. "
" Thankfully we got a free upgrade, car was quite scratched and scruffy. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by MATS - 13 April 2023
" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "
" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 13 April 2023
" Easy to book and deal with "
" Car was more damaged than they provided on voucher - had to check carefully and have staff update voucher to avoid unnecessary charges "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by RADU - 12 April 2023
" Fair "
" Everything OK. Not the newest car and not extremely clean but OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALEXANDER - 11 April 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALFRED - 07 April 2023
" All was very good "
" Very friendly and pro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by YINSUNG - 06 April 2023
" After comparing many car rental websites, Auto Europe has the best price "
" Pick up the car quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ADRIAN CRISTIAN - 04 April 2023
" good service, good price "
" good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIORGIO - 04 April 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMAS - 30 March 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TIM - 28 March 2023
" Auto europe is great and the prices are awesome but some of the providers you work with are sh!t and when things get lost in the 3rd party rental process via auto europe (such as renting for a wrong date), the rental company uses it to fuck the customer over and try to get him to pay 4 times more instead of adding 1 little day to the rental. "
" We accidently rentred the day for the 18th of march instead the 17th. The counter said "we cant help, call auto europe" who obviously said they cant help either as it was less than 48 hours before rental time. We asked the counter again and they said "sorry, we cant change the booking, you can rent a car now with our prices (4 times higer than auto europe), which is bullahit, they didnt even bother checking if theres any way to add 1 day to our existing booking. This isn't rocket alscience, this is taking a little extra fee and giving us the car 1 day earlier. We then booked a new rental via auto europe, lost the previous rental, but the booking was for 18.30 and it was only 16.30, they made us wait, even though we paid for another car that stayed in the parking the whole week. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEX - 26 March 2023
" autoeurope has been fine, waiting to see if they manage to solve my case, because I have been charged twice: once by autoeurope and once by sicilyByCar. "
" car in very bad shape I have been charged twice "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GENNADY - 24 March 2023
" All OK! "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by OLGA - 24 March 2023
" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "
" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MAKSIMS - 24 March 2023
" Good website and efficient service to find the best available price option - thanks for your work! Will come back again! "
" The reservation specified 9-seat minivan, but in fact it was 8-seat minivan! This was not enough for our travelling group of 9 people, and it took 1.5 hours to find a solution. The minivan also had a lot of damage on it. But what is the worst - Sicily by Car now is trying to claim some of this damage was done during my rental, while I know for certain this was not the case. I have my suspicion that this is because I refused to buy additional insurance from Sicily by Car (as I already had insurance in the rent package from AutoEurope). Bad experience overall this time, unfortunately. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by JUKKA - 21 March 2023
" Everything as expected "
" Almost everything was smooth and as expected. Only minus: Inside of the windscreen was quite dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by FRANCESCA - 20 March 2023
" Sicily by car has good cars and good prices. And with Auto Europe you can easily book and you can cancel very easily too. "
" The drop off location at Roma Termini is very badly indicated and we had to turn around several times to find it. Big signals , like in the airport, would be welcomed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ADRIAN - 15 March 2023
" satisfied "
" Very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VLAD - 09 March 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by FRANCESCO - 09 March 2023
" Vert good "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MARKO - 09 March 2023
" all ok "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDROS - 07 March 2023
" very nice servis as usual "
" Very fast check in , very fast drop off . the personal very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVIERO - 02 March 2023
" all top "
" picking up the vehicle should be quicker "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NEDYALKO - 02 March 2023
" It was Ok "
" Good company. Not very good condition of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by ARAKSI - 01 March 2023
" Friendly staff "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHLOMO - 27 February 2023
" I was not able to add insurance coverage the last day before rental and this caused me some significant worries "
" Somehow I did not add the full insurance coverage when making the rental, and l was told it would cost 170 euros via Sicily by car. So I did not select to add, and was given a bad look from the employee, telling me that it will be dangerous since i am doing an early dropp off (4:00). This resulted im me dropping the car early and renting another car for the last day "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVELINA - 26 February 2023
" Its very uncomfortable to get not full refilled tank. Its hard to return for the same level. "
" Very dirty car panel and empty window screan washing liquid "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by ROBERT - 25 February 2023
" I always book cars through Autoeurope. Always found support from them. Good prices and excellent cancellation options offered. "
" Positive all round experience. Efficient pick up and drop off. Car was satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by SCHIFFER - 16 February 2023
" The staff was fine the car was used, inside dirty and smells. Last time I was much lucky than now "
" Unfortunatelly, the car was not clean inside, smells :-( We were with kids so... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ROME, IT - Reviewed by RAMON - 16 February 2023
" Had a 2-car choice... but could only take one of them because the other did not have a set of winter tyre chains in the back booth. This when this is by law. not very pro-active staff at counter I'm afraid. No worries, will shop elsewhere next time round. "
" Not very helpful service at the pickup counter I'm afraid. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ADRIAN GHEORGHE - 15 February 2023
" The car was exactly whatt we book "
" The car was dirty outside and inside "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by VALERIO - 11 February 2023
" Mediocre "
" Reserved Peugeot and received a Lancia. Car was damage in several places. Staff that received the car back was absolutely unfriendly and rude. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by PANAGIOTIS - 08 February 2023
" Not english choice when calling Italian number. No refund or solution at the credit card problem "
" 225 euro extra price for not accepting Dinners credit card and at the same time downgrade on the size of the car. The car had serious problems. Steering wheel problem, heating sytem not working properly, unexplained sudden humidity into the car, usb not working properly, car dirty outside at pick up. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 24 January 2023
" Good price, fast registration "
" Car had worn front tyres, had really hard time to move on light snow. The other car we rented was fine. Also, no antifreeze on wipers fluid, broken USB input on Can nav. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ORHAN - 20 January 2023
" You could give more agressive pricing "
" Robot like counter staff "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by PAVLIN - 19 January 2023
" Nothing "
" The car was not in good technical condition - the pads were worn out, and this was not reported anywhere on the dashboard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by NIKOLAOS - 09 January 2023
" Very satisfying "
" All were perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ANTON - 08 January 2023
" Autoeurope excellent as usual. "
" Nice car. Professional and helpful staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MINDAUGAS - 27 December 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ALAN - 20 December 2022
" See above "
" Inexpensive and efficienr "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEIN - 19 December 2022
" I have so far been very satisfied with AutoEUROPE but will reserve praise until I see the present issue with SBC resolved. "
" On November 9, after having had several contacts with the Bologna SBC office, I had to send a formal complaint to the SBC HQ: I refer to above rental agreement and below email [INVALID] In summary: I have rented a car with you several times before with only good experience. This last rental has not been a positive experience. Ref rental agreement #240205560, rental period 30.10-7.11.22 When I took out the car in Bologna on 30.10, we were delayed to a lunch appointment but checked the exterior of the car. Unfortunately I did not check the tank level and the milage until after out lunch on the 30.10. Then I noticed that the tank level was below half, and the milage given in the contract not correct. I have not received any feedback after November 9. WHat I have not appreiciated is the fact that the local SBC office seems to have ignored the fact that they can't explain the milage difference between the actual milage when I checked out the car and the milage they issued my contract with. They have not presented any proposals on the fact that the tank was half empty when I checked out the car either. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KEVIN - 15 December 2022
" Overall satisfied "
" Car was not clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by SIMON - 10 December 2022
" Nothing to complain "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by REILLY - 01 December 2022
" All was good at drop off but they charged my card with over €100 for no reason. I had filled the tank and they said all was good. I had the zero excess option with no damage anyway. No communication on the charge. "
" All was good at drop off but they charged my card with over €100 for no reason. I had filled the tank and they said all was good. I had the zero excess option with no damage anyway. No communication on the charge. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LAURENT - 29 November 2022
" Very good in Bologna. "
" Good in Bologna. Not sure in Malpensa, after my last experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAIOLO - 21 November 2022
" everything ok "
" really satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MECISLAV - 21 November 2022
" I always use Cicily by Car during my business trip in Italy "
" rented cars in good conditions "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MICHAEL - 19 November 2022
" none "
" There were many damages on the car and the inside of the windows was not clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TRIESTE, IT - Reviewed by GILLIAN - 09 November 2022
" always been happy with your services. this is the first bad experience I have had. "
" Dreadful experience with sicily by car. I had a puncture while I was away. i rang the help line who said i should get a new tyre and bring the receipts back at the end of the rental. This conversation was recorded.I replaced the tyre brought the receipts back at the end of the rental. I was told the expense pf replacing the tyre was mine. No one checked the car when I took it back and five days later I received an email saying I had damaged the car and that the compressor was missing and that I had to pay for the foam that I used while attempting to repair the tyre. No invoice for this was included. a few days later a debt recoverer attempted to take £308 from my account. My bank flagged the transaction as fraudulent and blocked it. An hour later I received an email that was backdated to 5 days earlier telling me I owed Sicily by Car £308 and that I had 5 days to dispute this or the money would be taken from my account. I was horrified by this as far as I can see it was completely illegal. The compressor was not missing when I dropped the car, it was in the compartment where the spare tyre should be stored. I had a carry on bag for my flight so the idea I took the compressor is ridiculous. I dropped the car at 10 am and the check out was done at 2.30 so who knows what happened in that time. i would never rent a car from Sicily by Car ever again and your clients should be aware of how they behave, illegally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARCIS - 05 November 2022
" WILL COME BACK NEXT TIME! "
" ALL WAS GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIUS - 05 November 2022
" I was recommended autoeurope myself and used it multiple times in the past. That's my go-to option "
" Got great price, no lines, fairly new car, dropoff at different airport. Unfortunately they didn't have a childseat but I haven't booked one up front either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO MASSIMO - 03 November 2022
" Great! "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIGEL - 02 November 2022
" Always an efficient, reliable and trouble-free rental experience "
" Always an efficient, reliable and trouble-free rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 31 October 2022
" Easy rental. "
" The car was clean and felt great to drive but the engine made a weird rattling noise which was a bit unsettling. But the car made it through 1400km without any issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SIBA SHANKAR - 26 October 2022
" its easy and make it simple! Thank you "
" very good guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LEDJON - 24 October 2022
" I really recommend to stay away from those thieve's , for not having credit card and car was paid online they never gave me the car , and took the 140,00 euros i already paid .. biggest thieve's ever "
" The worst , completely, really rude people, unwanted to help for anything "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ILIA - 23 October 2022
" It was convenient and easy to book "
" Returned the car we received due to leakage of fuel/ oil. The second car we got was good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by STEFÁN ÓLAFUR - 22 October 2022
" Everything was at it´s best. "
" Good car !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by RONNY - 22 October 2022
" Overall the value was good but the car was a disappointment. "
" Communications at the counter were poor and the car itself had over 90,000 klms, was dirty and in desperate need of maintenance including new wiper blades. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ALEXANDER - 18 October 2022
" We like your company! "
" Generally we are satisfied, a little bit delay at counter, also car was not so new one... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by LACHEZAR - 13 October 2022
" Arrogant, abusive, impolite, unprofessional, rude. Sicily by car will be never on my list. The experience with Autoeurope on the 3d of October was also very bad, as: when taking my money via Revolut - it was fine. Also, written on the voucher, that I had to bring the same card as the one I paid with. Then, the agent on the phone said that a rental car company had a different policy and not accepting debit cards. Please, check what is their policy about it https://www.sicilybycar.it/en/car-hire/info/rent-car-with-debit-card on the reverse - gladly accepting debit cards! "
" Dear Management, I would like to file a compliant against your a service provided on 3d of October at the Airport of Treviso, Italy. I was due to pick up a rental car from Sicily by Car on the 3d of October at 12:30. The car was booked via Autoeurope, VOUCHER: EU19500623 Driver Name: Lachezar Lakov Your Email: LUCHEZAR.LAKOV@REDBULL.COM Flight Number: Raven Air 4R 6427 And fully pre-paid by me via Revolut (visa) – the amount of 689.89 euro. According to the requirements of this booking and of this agent, on the pick up date I was supposed to bring the card that I paid with, and have a 300 euro deposit. Right after my arrival, I went on the Sicily by Car desk to pick up the car. A female employee asked my driving license, ID card and the credit card I used to pay with. Providing all the a/m documents, I was told that the card that I paid with is not going to be accepted as it is Revolut. I was surprised as I used the same card to pay for the rental car and told them this. Then, she mentioned (few times) that this is brokers deal and Sicily by Car doesn't care about this policy of this company. Second, she mentioned that I need to put a deposit of 500 euro. I asked why, and showed that in the agreement I was due 300 euro only. Then the service agent said – ah, ok. ?! Asking me to provide a different credit card, I said that yes I have, yet I may have not known the pin number, in case when used for payment. The card was not event taken. The conversation with the lady was impolite, she was shouting, and acted very arrogantly. She didn't have any professional attitude towards her client. The manager (not willing to provide his name), stepped in, and showed the same body language and high voice. Me, and my colleague, asked him to calm down and not to shout. Then he said I am cancelling your booking and that's it. I was left w/o car, and w/o any written paper why this is happening. No papers given to sign. As a next step, we (my colleague) called 1-800 number of Autoeurope, and spent 30 minutes on the phone with US! A lady put us on hold and called the counter desk of Sicily by car at the Treviso airport to discuss with the Manager on duty the situation and he told her that he refused to give me the car as I didn't have a credit card, which was absolutely not true. For reference, on the 6th of October, we booked a new car at Treviso airport from a competitor's company with the same credit card that I was providing Sicily by car staff. We again used Autoeurope as a broker and paid another 240+ euro. From Autoeuro on the 3d of October's case told me that the cancellation of Sicily by car was treated as my fault, and I was not granted the refund of the cancelled booking I was shocked. Net, I was due to travel for business. I had to take 3 busses and not to mention how much I spent additionally. My request is a full refund from you! I remain at your disposal to provide any further information. Thank you very much. Lachezar Lakov P.S. On the 3d of October the contact number +49 89 412 07 269 was not working! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 10 October 2022
" I will appeal additional credit card charge through my credit card company. If you can assist, please do so. "
" Auto Europe billed my credit card for payment $488.15 for the rental. Sicily billed my credit card $788.32. We did add an additional driver which should have been an additional charge of $120. We have been double charged for this rental. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SIOBHAN - 06 October 2022
" Worked well "
" Very good service, car exactly as expected. Hybrid which I wasn't expecting, very economical. 15 minute wait in terminal but several flights arrived together and we were very late. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 05 October 2022
" Very satisfied "
" Very straightforward car rental and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PELAGIA - 05 October 2022
" Autoeurope is an excellent site. "
" Great staff in the airport of Catania. We had a problem with the car and the communication via the phone was not good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IGOR - 04 October 2022
" the car was in excellent condition. "
" everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERAN - 30 September 2022
" Auto Europe should be responsible for any car rental company and should provide emergency number, last time I had to cancel my reservation in Montreal "
" The main issue was that I had a problem and there was no way to contact Sicily By Car, the 24/7 can only come and tow the car, but can not complete the mision and make sure you'll get a new one, The main office can't be reached after tens of phone calls and the number of Sicily in Naples is wrong (the number printed on the rental aggreement) I had a problem with the car and to spend 7 hours just to fix it. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ZOLTAN - 24 September 2022
" X "
" I get a dirty car inside and outside. They said the car is brand new without injury. It was a big scrache on the side. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by GONCALO - 15 September 2022
" . "
" We were upgraded on the counter from a Fiat Panda to a Fiat 500 at no extra cost. The car appeared to have already some wear (clutch and suspension) despite being the latest model. I still haven't received the final declaration confirming that there is no damage to the car ( car return was made after hours with no check in thr moment). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by APOSTOLOS - 14 September 2022
" everything on your side worked perfectly "
" Car was not full with gas when I got it from the parking. I refuel it (diesel) with 35 euros. I took also photo of the display for this. My itinarery was Rome . Sienna, Florence, Bologna. On every overnight stop I car was parked on vallet parking. On the route Florence - Bologna oil indicator light up! and I had to stop and add 1 litter of oil (21 euros) , which is not common for a rent a car vehicle! On the airport drop off i informed the staff they were willing to pay me for the oil but they need some time because they said it should be done by cash! I said you have deposit for the drop off charge (they said to me initially that the drop off would cost 141 euros! ) on my card why you just don't make a reduction on this? Anyway I was in a hurry so I didn't wait to give me the 21 euros. Surprisely my card has been charged with the amount of 252.47 euros and I don't know why. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARK - 14 September 2022
" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "
" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GUILLERMO - 13 September 2022
" No complaints at a al! "
" Easy to use and very helpful employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ODED DAVID - 12 September 2022
" Beside that it was good "
" The receive of the car was delay because of a computer problem. Only 2 receptionists to handle many people "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VICTOR - 06 September 2022
" Fully recommend. "
" Easy booking process, transparent pricing including all insurance options. Excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WAI EN - 05 September 2022
" Should ensure that your Service Provider gives your customers the car class they sign up for... "
" I booked a Citreon C2 but was given a C1 instead. That's a class downgrade! Wasn't happy but after more than 2 hours wait and with an empty stomoch, I just don't want to argue and took the car. Car was not clean and dusty inside and we had to wash it ourselves... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ITAI - 04 September 2022
" AUTO EUROPE could not help us over the phone, they did not vouch for the "premium" credit card need and only suggested that we would try to suggest them to pay additional fee in cash which did not help. Bottom line is that we paid a luxury class fee and got lower grade car without any refund. "
" We booked in advanced luxury car (AUDI Q5 S-TRONIC) and unfortunately the company was unwilling to supply to class, lowering us to Peugeot 3008 which barely met our luggage needs. The reason is that both my 3 credit cards, my debit card and also my friends did not have the word "premium" written on it. They referred us to a sentence in the end of the rental agreement hidden in small letters that for cars considered "luxury" only premium credit cards are applicable. Notable also that their main website states they accept debit cards, and they even have a special section called "RENT A CAR WITH A DEBIT CARD" which is very misleading if you login and read the details. We met more than 3 families stuck at the counter because they came only with debit card which is only accepted for the online order but not for car pickup. They were crying for help for more than 2 hours without luck. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GARRY - 03 September 2022
" Its very easy to use Auto Europe website when looking for a car rental. "
" Rental price was very expensive for 1 week. It took a very long time to process the paperwork at collection, which surprised us, as its always been very quick when we have collected a car before and there was no queue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by BANDER - 01 September 2022
" They didn't help on refunding the money after the rental car refused to rent me the car "
" They refused to give me the car and didn't refund the money "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ERICH - 25 August 2022
" The car was quite used in regards to the clutch but overall in a good condition. "
" A lot of stuff to sign, but Overall smooth experience. The whiper Fluid was completly empty, would be nice if this would be checked before renting it out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CLAYTON JUDE - 19 August 2022
" Overall experience was great "
" Staff where very efficient and car was great but with bumps already when received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by TOMISLAV - 16 August 2022
" Sicilybycar didn't accept Diners as stated by Auto Europe. Got me into trouble because of that. "
" Tried to push standard 10EUR/day coverage even though I booked full coverage through Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PEDRO - 14 August 2022
" Everything went well with the car but I had to pay more to have a full coverage insurance and that were not my expectations. I paid in auto Europe for the most expensive insurance package so i didn't expect to have to pay more to protect the tyres for example. "
" All went well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PETER - 10 August 2022
" This is total disappointment after continuous connection of 15 years. False information was provided about the acceptance of debit dards (against credit card) which coused a further payment of EUR 215. The deposit is not blocked bur charged and remitted back to the bank account (if arrives at all, but the bank charges are further cost)! "
" The line ws long, the staff was not too polite, the car was dirty and damaged. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALI - 08 August 2022
" This is my 6th rental with Sicily by car, I always get what I wanted, with no problems thought the renting experience "
" Everything went so smooth the lady at the counter in Malpensa Airport was super nice. New car, nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHELA - 03 August 2022
" always the best deals "
" very fast and organised. Car was clean and very new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHOI WAH - 03 August 2022
" so far so good. "
" i already have super cover but the sales lady still need us to buy full insurance and said many accidents will be involved of the renting. so i have no choice to accept full insurance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by GODFREY - 01 August 2022
" Continued good service "
" Very efficient and easy to work with. Only issue was car was issued as without damage but infact did have two lots of damage. resolved OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by DAVID - 31 July 2022
" Auto Europe were excellent as always. Sicily by car were far from acceptable. "
" The car I reserved was unnavailable so I was given a heavily damaged replacement that was a lower grade to the car I reserved, appaling attitude from the agent at the desk who basically had a couldn't care less attitude. This was after she took my money for an extra drives and boster seat. I took the car as I had to come back to the airport to pick up my parents in law. Auto Europe couldn't have been more helpful and arranged with the car rental company to get me the car I had reserved. I was contacted by Scicily by car who assured me I would recieve a better car than I reserved but when I turned up at the counter the same unpleasant agent as before gave me another car in poor condition with huge mileage on it. I will never use this company again. Horrible service appaling cars. The only positive I have is that at least the interiors were spotless. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DAVID - 28 July 2022
" Autoeurope makes things efficient "
" Waiting time to pick up car was 1 .5 hours in a warm area. And the queue never ends!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by WILLY - 25 July 2022
" I filed a complaint and a request for compensation te Autoeurope. I will see now how this wille be handled, so I can review my ratings. "
" I ordered and payed for a car cat N1, and I received a car cat N, which is considerably smaller; So we had to travel very cramped, during 5 days, with 5 people and even pieces of luggage in the cabin. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by STEPHANIE - 21 July 2022
" Good. "
" Pleasant staff, easy check in and check out process, everything is done electronically and signed contracts and information automatically sent to email at both check in and check out. We were given a hybrid car, which consumed literally nothing, so kudos for the move to a more sustainable fleet. The only reason for the 4 stars instead of 5 is because our pick up location was Milano Centrale Station and actually the office was 500m from the station! Ironically, we had to ask the Sixt people (whose office actually was at the station) and walk with luggage in the summer heat to get to it. This was not made obvious at the time of booking or anytime after. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAN - 17 July 2022
" The best ratio quality vs. Price "
" It was my first experience with Sicily by Car and very positive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by HELLMUTH - 14 July 2022
" Overall good rental experience "
" Unfortunately a control light indicating low tire pressure had always been on. I checked the tire pressure daily but it was ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by STEFAN - 14 July 2022
" The rest was ok. "
" My flyght landing time was changed and it was very hard to reach Sicily by car to request them to hold the car till I arrive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CLAUDIU - 06 July 2022
" a "
" Their B category cars ("Peugeot 208 or similar") are mostly Lancia Ypsilon, and these cars are very lazy with some 60 or 65HP and also the lowest possible trim "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VARDAN - 06 July 2022
" Charged extra fees for no reasons "
" Charged extra fees "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VENICE, IT - Reviewed by THEODORE - 02 July 2022
" The girl at the desk was very helpful. When the van was not there, she first offered us two smaller cars for the same price. We were going to do it until we saw how small they were. Our party was five adults with five large suitcases as well as five carry-on. It simply would not have worked. Thus, we had to wait for the reserved van to arrive from Milan. "
" Our van was not available when we went to pick it up. When I made the reservation I told them our flight BA0598. arrived on Saturday 28 June at 21:45, but I was picking up the van Sunday morning at 11:00. We were staying in a local hotel and meeting friends from another flight at the car rental the next morning. When I arrived at the Sicily by Car desk I was told they looked at my flight number and assumed we we not arriving until that evening. Evidentially the same flight number is used several days a week. We had to wait for the van to arrive from Milan, get cleaned, etc., All in all, several hours of our time was wasted. I've used Auto Europe several times in the past and have always had a good experience. The condition of the van was another problem. I cannot believe a vehicle would be rented in such condition. The entire right side of the van had been destroyed. The right mirror housing was gone with the insides of the mirror visible, a huge scratch a foot tall and several feet long was in the sliding door, along with much other damage. I am sure some previous customer "took the side of the van out" while negotiating the four story ramp in the parking garage. However, although the van ran fine, it was certainly embarrassing to be seen driving it. Is it possible for me to send you photos of the van's condition upon our pick-up? I don't see any way to attach them to this customer feedback form. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by JOSE - 01 July 2022
" Car was dirty inside "
" Huge line at Termini and slow processing time "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by VOJIN - 14 June 2022
" Good experience overall "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDRIUS - 19 May 2022
" Ok, I guess "
" I booked a specific car (Peugeot), but instead got Citroen. So my expectations haven't been met. I arrived to Bergamo few hours earlier and unfortunately couldn't get car before the time - it's pitty I had to wait for 4 hours to hope on to my vacation. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by DAVID - 16 May 2022
" Easy "
" Provided relatively small car in the rental bracket chosen "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MAXIM - 14 May 2022
" In the end, I got a car with a higher class, but the unpleasant aftertaste remained... "
" Despite the fact that I originally ordered a car with a navigator, I received a car with a broken / non-working GPS. And instead of immediately providing me with another car on the spot, I was sent by the counter stuff to another branch by myself to get one. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by KALOYAN - 14 May 2022
" never again with sicily by car! "
" Very bad staff, very bad service!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by CRISTINA - 12 May 2022
" easy to book "
" - at the pick-up the employee mixed the my reservation with a different person, - car dirty on the inside, - car with a lot of scratches, - the socket didn't worked, - it rained pretty badly and then I discovered that the windshield wipers were old and broken. I had to stop at the side of the road, because I can't see anything in front of me. It was night and my life was in danger because Sicily did not check the car at all. - problems with wheel pressure and wheel pressure sensors. I called Sicily and, because it was Sunday night, the only advice was to call the next day, because they have no solution at the moment. We were in the middle of nowhere. - Never again Sicily by car! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STILIAN - 11 May 2022
" Good prices and service "
" Brand new car, was the first driver. Staff fast and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AKSEL - 11 May 2022
" Drop-off was comfortable "
" Service was nice, car was comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VITTORIO - 11 May 2022
" No complaints "
" Everything went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by CLAUDIU - 08 May 2022
" All good with Auto Europr "
" Dropoff is you parking the vehicle and taking the keys to the counte. Nobody comes to check it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DIMITAR - 02 May 2022
" everything was fine "
" everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RENE - 02 May 2022
" Its quick, its easy! "
" Most of service good. I can not understand, why we had to wait for the confirmation for two days just to realize there was an other car than VW T-Roc given to us. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by BOGDAN - 30 April 2022
" The oil light start to be red , i contact the sicily by car road suport they cam pick up the car and let me in the road at 12 pm . I have to take a taxi that cost me 200 euro .after that sicily by car try to take the deposit of 650 euro and more than that 320 euro without any explanation. Incredible experience. Never recomend "
" The worst experience in me rentalcar ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ERIO - 28 April 2022
" Everything ok, and in time "
" The service was fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VLADIMIR - 27 April 2022
" Everything went okay. "
" The staff upgraded is to Opel Mokka X. The car was nice although it has some damages. Staff were very kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by SELAHATTIN MURAT - 26 April 2022
" This is my second time with AutoEurope, so far the best quality/price. "
" Very very slow counter service to pick up the car. We spent around 30-35 min there. Not very helpful with the child seat fixing. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCOIS - 18 April 2022
" I got upgraded to the next car category "
" I got upgraded to the next car category "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by TAMAS - 03 April 2022
" NICE PRICE, NICE SOFT "
" NEW CAR 4000KM ON BOARD, CLEAN, SAFETY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ROB - 31 March 2022
" ONLY COMMENT IS ABOVE IN 4. "
" ONLY QUESTIONABLE THING WAS THAT TEY HAD TO RUN OUR CREDIT CARD FOR A LARGE AMOUTN BECAUSE WE DID NOT GET INSURANCE COVERAGE WITH THEM (EVEN THOUGH WE GOT IT THROUGH AUTOEUROPE). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDRIUS - 28 March 2022
" Car was class higher, quick pick up and bive back, was no issues. "
" It was fast and prosessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GENNADY - 23 March 2022
" I've been using Auto europe for many years and never had any problems with car rent. "
" The car was brand new and everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELA - 19 March 2022
" all great! "
" they are very efficient and don't try to sell you unnecessary insurance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 16 March 2022
" Very good experience and helpful stuff! "
" Everything was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVANGELOS - 14 March 2022
" Good experience with Autoeurope but disappointed with Sicely by car because of this matter. I hope to return the total amount of 600 euros immediately "
" I did not had credit card for blocking the amount of 1000 euros... So a bought full cover with price 267 euros + 300 euros refundable. Today instead to refund the 300 euros they pick up from my account 300 euros. Now they have to return total 600 euros. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by GEORGE - 10 March 2022
" Car was not properly cleaned on the outside "
" No snow tyres, and no snow chains were supplied with the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by VYTAUTAS - 25 February 2022
" CHarged additional insurance for paying with debit card "
" CHarged additional insurance for paying with debit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by EMILIANO - 16 February 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RICARDO - 09 February 2022
" The booking process was really simple and fast. "
" The inside of the car was not clean at all. Not having the car we booked (Peugeot 208) was a little disappointing. The check-in and drop-off process was easy and fast. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by LORIS - 02 February 2022
" Slecht "
" Hebben visa denkt niet aanvaard en zo kon ik geen auto krijgen ,maar wel het geld afgehaald van mijn rekening !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by IOANNIS - 30 January 2022
" Ok "
" Perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ETTORE - 08 January 2022
" Autoeurope is the only site I consider for car rental. All is simple and clear. Moreover, the possibility to modify/cancel the reservation till 48hs before the rental is extremely useful "
" All was simple and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by MARTIN - 05 January 2022
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAOLO - 01 January 2022
" very efficient "
" all smooth and great . only the wiper liquid ran out right away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by JENS CARL - 23 December 2021
" The car was not very comfortable to drive on dark small Italian mountain roads "
" The car was not in a very good condition. The head lights was not able to be adjusted to give a useful light, they lit up the road just 5 meters front of the car. The adjustment did not work. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by CRISTIAN - 09 December 2021
" Quick and fast reservation. All good! "
" There was nobody in the airport office when I arrived. Had to go all the way to the parking lot to find someone from the staff and let him know I want to pick up a car. Everything else went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DANIEL - 09 December 2021
" smooth @ easy "
" everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CORNELIU - 27 November 2021
" Everything was ok only problems with deposit and invoice "
" Dear all i dont understand why i till now did not recieve the deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KONSTANT?NS - 26 November 2021
" Thanks "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEXANDRU - 24 November 2021
" booking with auto europe is always easy. prices are fair. the experience with the car itself was way below average "
" we got a car which was several levels down compared to the one that was advertised. it was the same class, however with almost no options (not even cruise control). i was very dissatisfied "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by RICHARD - 18 November 2021
" As said above, Auto Europe need to make important matters such as TWO credit cards being required for certain cars, much clearer on the booking and not hide it away on page 5 or 6 of the t & c's which we all know no one ever reads! "
" On arrival I had to wait 40 minutes before being attended to. The queue was so long I didn't notice/couldn't see a machine where you had to take a ticket, and I just went to back of queue like everyone else. Then someone noticed you had to take a ticket and before I could take mine, two people behind me, who hadn't been waiting as long as me, were seen before me! But the main problem was I had booked a "premium car". I hadn't deliberately booked a premium model, I just needed a large SUV (as I was carrying 4 passengers plus me) and didn't even notice it was in the premium category. So they told me it was to be an Audi Q5 (although the picture in the booking was a Citreon DS - which didn't imply a "premium" brand). They told me I needed TWO credit cards. I only ever carry one (plus a debit card), so they refused to give me the car I had paid for. I had hired cars several times from Sicily Car (via Auto Europe) from Malpensa and had NEVER been asked for two credit cars. But apparently it was in the t & c's, and sure enough, he scrolled down through 5 pages and it was mentioned in the very last paragraph. I thought it was ridiculous to hide such an important condition way down the small print at the end. Surely it should be clearly stated at the time of booking that two credit cards are required - as this is such an unusual request for a car rental company to make? I hire cars regularly all over Europe and never seen this rule before. Anyway, after arguing with them, they offered me smaller "non-premium" cars instead and I accepted a Seat Ateca. This meant I had a car considerably smaller than what I booked and paid for, and created a poor impression on my customers whom I was picking up. Then the car had various small dents and scratches, and one particularly large dent in the passenger side front door - again creating a poor impression. I don't really blame the attendant at the desk for refusing to give me the car I had paid for, as he was only doing his job and following the rules, but the rule is, as I said, ridiculous and the person behind me in the queue apparently had exactly the same problem. So Sicily Car should review this two credit card (as no one else asks for it as far as I know), and Auto Europe should certainly make it very clear at the time of booking. So overall a somewhat unsatisfactory experience. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by VITO - 16 November 2021
" Ottimo "
" Ottimo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PIETRO - 14 November 2021
" AE is a good service, but this time I got a real POS. I would have preferred paying more for a vehicle that I was not embarrassed to be seen in. "
" The rudest, offensive agent I've ever dealt with. Could not get their name. Plexiglass wall between us probably kept me out of court. I will never rent from Sicily by car again. Car was a POS. Driver side panel was wrecked and pushed back into position. Scratches were many. Embarrassing rental. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by MINETTE - 12 November 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by HANNA - 11 November 2021
" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. The car was clean, fully tanked as promised. Staff was very helpful and fast working. Compliments! "
" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSEPH - 10 November 2021
" Truly customer-centric. "
" A smooth and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DOVYDAS - 08 November 2021
" Very bad experience. Cost a lot of money. Not the way how broker service should be managed "
" Very rude administrator, not helpful and shouting on the desk. Autoeurope didn't helped to solve a problem. It was a last time I used a rental with Autoeurope, because no one takes any responsibility. Sicily by car blaming Autoeurope, autoeurope explaining that it's is not their fault. And it is not the first time. Same I had in Dennmark. Two years ago Autoeurope service was in high level, but today I will never risk again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by CATHIA - 06 November 2021
" The seats of the car were soaking probably with the rain so we ended up with wet trousers for the first part of the journey . Apart from that it was ok. "
" The seats of the car were soaking probably with the rain so we ended up with wet trousers for the first part of the journey . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by NIKOLAOS - 05 November 2021
" Good prices. Easy reservation. "
" Excellent service at Ciampino and Fiumincino Airports. Both officers were fast and professionals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAN - 04 November 2021
" Auto Europe was not able to make a small change of the drop-off station even a few days in advance. It didnť work, neither on-line nore by phone. This is strange, because it was very simple for the Sicily By Car officer at the counter. "
" The officer at Termini handover-counter of Sicily By Car was very helpful. On my request, he changed the drop-off station from Fiumicino to Ciampino Airport without any additional fees. This was great help for me. On the other hand, I am little bit nervous about the EUR 1.000,- safety deposit which is still hanging on my Visa card account as "payment pre-reservation" even 4 days after I returned the car without any damage or any other problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by INDREK - 04 November 2021
" OK "
" All good, worked as expected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by THOMAS - 19 October 2021
" Absolutely no problem at all. Very happy with the service. "
" Absolutely no problem at all. Very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAOLO - 13 October 2021
" old battered car.... not worth the money "
" Poor car conditions. Massive dents and scratches on both sides. Interior was stained. "change oil " light was on when I picked up the car! Worst car I have ever rented "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by MANUELA ILSE - 11 October 2021
" I did not receive any invoice from You. Could Zou please send me and email or tell me how it works? Thank You very much! "
" Exactly the car I ordered. The handling is very easz, no waste of time. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALICE - 08 October 2021
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CRISTIANO - 03 October 2021
" Good, except that thing of adding the insurance explained above "
" They strongly suggested me to add a kasko insurance on top of what I had already payed to you, and in the end I did it. But it sounded a little bit malicious. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by LEONARDO - 01 October 2021
" My experience with the service has been terrible. There isn't any customer service assistance. "
" My flight was cancelled the same day I have to pick up the car. I've lost all of my money. It has been impossible to contact both the booking service (Auto Europe) and the Car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 28 September 2021
" Satisfactory experience. "
" All as was expected. Have used them many times. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by GEORGI - 26 September 2021
" Acceptable value. Good car. I would recommend possibility of online check-in - to minimize the waiting time and to increase the efficiency of the staff. "
" I was not able to perform a online check-in and save time, both, of the counter staff and myself. I have provided reservation number on the online check-in form, but I have received a message that this number can not be retirved. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by CAROL - 21 September 2021
" Usual excellent service. "
" Very good service overall and excellent on return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by VITALI - 18 September 2021
" Very good. "
" This is my second booking with Sicily by car. Previous time was very good, but this time was horrible. 1. Unorganized queue at the rack. It is unable to understand who is last and e.t.c. 2. The car was booked with credit card, but at the counter they told that this card is not suitable and they need other credit card. My wife gave them her card and they took more 70 EUR for the second driver. 3. The car was all in damages. 4. A light bulb was burning that the tires were incorrectly inflated, but they told that they couldn't do anything. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by PIERRE - 11 September 2021
" Big deception because of the problem with the credit card. We had 6 different credit cards but non of them was a gold card. We were very disappointed about this, and the lack of refund possibility adds to our deception and disapproval. We feel like being swindled ! The car we received was smelling (cigarettes) ! "
" Deception since we could not get the car we selected previously. A gold credit card was needed for the category of cars we selected. We had not been informed about this. We had thus to select a car in a lower category but the office refused to refund the rate difference. This is a very deceiving experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by DRAGOS-CATALIN - 05 September 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DIMITRIOS - 04 September 2021
" The total rental experience would be good if the car did not face some minor problems and be delivered clean. "
" The car was delivered dirty with empty windshield fluid tank. A yellow alarm light, for low tires pressure, was present during all rental days. Otherwise the rental experience would be acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by EDWARD - 01 September 2021
" Autoeurope per se offers excellent service. "
" Value was placed in the middle score because of the high cost of the rental. Condition of the vehicle was very good indeed, only for vehicles which are supposed to be super-cleaned before pickup - it had a receipt from the previous rental in the driver windscreen vizor and fingerprints over the windscreen. Dropoff at Cagliari lacks clarity of how to navigate the road system from the car park to the dropoff zone. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LAURENT - 01 September 2021
" Very impolite guy at checkin. He was not asking questions, but giving me numbers, as to confirm my phone number and all, but not asking me questions. Counter close upon arrival. Wrongly overcharged for fuel. Will now on rent with an other operator. "
" Very impolite check in counter guy. Seems I annoyed him. Unable to explain himself, very agressive. Will not rent with them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by STAMATIA - 18 August 2021
" Pleasant, would rent again "
" Helpful staff, no concern whatsoever "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by TATJANA - 17 August 2021
" everything ok as usual "
" we've got new very good car and even upgrade to higher class. No queue in counter and return, everything fast and without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAHUL - 31 July 2021
" Just bad "
" The guy at The counter was so slow and we had some problem with the drivers licence and he could not guve a solution and we stood there for more than an hour and we came to with the solution after all "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANCONA, IT - Reviewed by ELIZABETH - 30 July 2021
" Use because of savings over booking directly with car rental company. "
" Having not driven an electric car before or driven in Italy for some time it would have been appreciated if someone had gone over the car features and some driving facts such as speed cameras on autostrada or cities. Although the check in was pleasant it was not sufficient. I had a steep learning curve on the fly that was quite distressing. Also, places to charge the car did not always have the same connections as the cords provided and were quite difficult to find. Again, it was very stressful to find them and be concerned about losing the ability to drive the car. Italy is really not set up in the regions I was (Abruzzo and Le Marche) with many electric car charging stations. I was fortunate to have Italian friends that helped me sort it out. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROMAN - 28 July 2021
" User-friendly application. No problem at the desk. "
" Everything was OK. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 27 July 2021
" A legal case is launched in association with local police and this site is reported as scam that promotes the electronic theft of potential clients "
" This is a company of thieves that take money from credit cards and when you arrive to the point of car rental say that your card is no longer accepted. This company violates all consumer rights and offer services will illegal Indian crooks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by PATRICK - 22 July 2021
" I would have preferred the van to have been Manual rather than Automatic, but the fact that the interior was filthy was more of an issue. "
" I asked for a 9 seater van and was given a Mercedes Vito which was good overall BUT the interior was very very dirty. The door pockets had spilt drink from the clients before and the carpeted floor was not cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by AURIMAS - 18 July 2021
" We always rentoing cars from airport from Autoeurope "
" Windscreen liquid wasn't in auto. Opel Mokka was not comfortable for us (we ask for Peugeot 208). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RAMUTIS - 11 July 2021
" Super! "
" All perfect, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STILIAN - 09 July 2021
" Good service "
" Fast service, got also free upgrade, excess block amount was released very fast after end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIUSEPPE - 06 July 2021
" Everything perfect, as I learned to expect from Sicily by Car. "
" Perfect as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANATOLIY - 04 July 2021
" When I asked for help in AutoEurope, I did not receive any support, moreover, the employees of the AutoEurope tried to mislead me. I will never apply to rent a car in AutoEurope again. "
" I was rented out a faulty car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SEYED MAJID - 03 July 2021
" My car rental experience with Auto Europe company was very productive and satisfactory as the matter of fact i am travelling back to Italy on August 17. 2021, so looking forward to receive special offer "
" I have been using sicily by car for few times during my travel to Italy all services are fully satisfactory and excellent, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATERINA - 01 July 2021
" Fuel was not full "
" Reliable Company, nice staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by TOMAS - 15 June 2021
" I ordered the car with full insurance, however it was an insurance from third party company not direct from Auto Europe, if something will be happened, firstly the client has to paid the amount and then to claim from AutoEurope. "
" During the pick the car up we had to wait in the que almost 1hour. It's to much during the covid season spend one hour to wait in the que.. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by ASGER - 08 June 2021
" ? "
" Car dirty outside, Allways have to discuss insurance, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ANTONIO - 07 June 2021
" All efficient "
" Only one employee at the counter, hence no support for a customer in a wheelchair. Otherwise all ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by GUILLERMO - 23 March 2021
" At the counter, i immediately called autoeurope to let them know the issue I was having with sicilybycar. As i urgently needed the car, the person i spoke to, told me to accept the car and then submit all the required documents through their customer service department so they can liaise with sicilybycar and hopefully get a refund for the difference in class i paid for. "
" I was downgraded to another vehicle class despite having provided all the documentation (2 credit cards - one which had to be platinum; a valid ID, a return ticket). My luxembourgish driver's license is a recognized european drivers license, still seems not good enough to get the Audi Q5 i paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by ORSOLA - 04 January 2021
" 24 hours before my flight the country i lived in closed its border and cancel all the flights. I provided Autoeurope with all the evidence and asked for a voucher ( not a refund) and they didn't even read my email and sent me a pre-made text about a non refund policy if the car is not canceled 48 hours before. Clearly they didn't read my email Again the country i live in shut its boarders 24 hours before my flight. I called immediately autoeurope but no understanding on their side. I provided the documents from the ministry in Saudi proving the shutting of the boarder and still no understanding from autoeurope side. Awful service terrible customer service, no understanding during a pandemic . I am long term customer and i am very disappointed by this. I only ask for a voucher "
" very friendly on the phone while autoeruope didn't help on anything and steal my money for no reason. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DARIO - 25 November 2020
" nothing more to add "
" it's a pity that the car was a bit dented. I would expect some equipment e.g. snow chains (which are mandatory if you drive in 80% of the ways) was already included in the fare. it's a nonsense to almost oblige people to add them on top when customer is at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by DARIO - 06 November 2020
" Everything was perfect The staff was proactively supporting my experience. Well done "
" Everything was perfect The staff was proactively supporting my experience. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FEDERICO - 04 November 2020
" Ok "
" Good quality/price ratio however very long waiting at Catania desk at pick up and car with many scratches (not relevant) and tyres in bad conditions (relevant) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PETR - 26 October 2020
" Due to positive test of coronavirus we were not able to make the trip to Italy. We tried to cancel our booking via AutoEurope and also directly with Sicily by car. None of you gave a shit about it and you were referring to each other that it is a fault of either AutoEurope or Sicily by car and referring to your Business terms and conditions. We were expecting a little bit more of your empathy during this difficult situation throughout Europe and we were ready to compromise on some discount refund or voucher for future. What you actually did was that you took/stealed our money and didn´t provide us with any service which is kind of asshole behavior. Sorry but I didn´t trust your argument that during this corona situation you were able to rent the car to other customer when hundreds of cars are staying on your park lots due to travel restrictions and some of the car rental companies already went to bankrupt. So try to think about it. Maybe you will be the next one to bankrupt. Best regards, Petr Pavel "
" Due to positive test of coronavirus we were not able to make the trip to Italy. We tried to cancel our booking via AutoEurope and also directly with Sicily by car. None of you gave a shit about it and you were referring to each other that it is a fault of either AutoEurope or Sicily by car and referring to your Business terms and conditions. We were expecting a little bit more of your empathy during this difficult situation throughout Europe and we were ready to compromise on some discount refund or voucher for future. What you actually did was that you took/stealed our money and didn´t provide us with any service which is kind of asshole behavior. Sorry but I didn´t trust your argument that during this corona situation you were able to rent the car to other customer when hundreds of cars are staying on your park lots due to travel restrictions and some of the car rental companies already went to bankrupt. So try to think about it. Maybe you will be the next one to bankrupt. Best regards, Petr Pavel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CECILIA - 25 October 2020
" As I said above, I didn't have problems with Auto Europe but with Sicily by Car. Too long to wait in the queue and the car wasn't that clean when I collected it. I had also rented a car in Olbia early July (with another company) and the car had a couple of stickers saying it had been disinfected/sanitized which I think it's important during COVID. "
" I didn't appreciate the fact that Sicily by Car only had one staff member at the counter at 13h. It took me 1 to 2 hours to collect the car. I can understand they want to save money on staff at lunch time but if they knew that an Easyjet flight was landing at around 13h00, staff members should have been organized otherwise. Only after more than one hour of queuing I saw a second staff member arrive at the desk and things started to move better. If that's the reason why the rental was cheaper than other companies, I prefer to pay slightly more and have a better service. When I collected the car, I didn't think it was very clean either. Now, at time of COVID, they could have done better. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by COLIN - 15 October 2020
" Stet "
" The collection process could be quicker and the check-in on line does not seem to work with an android "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CHRISTOFFER - 01 October 2020
" Next time we will definitely book directly at Hertz or Avis. Never again "
" Already wrote a long email to customer service explaining the situation - no help regardslees "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by LADISLAU ZOLTAN - 27 September 2020
" Very good experience. "
" Very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JESWIN - 18 September 2020
" We had a bad experience in collecting the car. AutoEurope's confirmation message by email mentioned that eventhough we land in Milan Malpensa Terminal 1 airport, we have to proceed to Terminal 2 to pick up the car. So once landed, we boarded the bus to Terminal 2 with our two little kids and pregnant wife and reached Terminal 2. The car rental building was far away from the bus stop and we all walked all the way till there in soaring temperatures. Once we reached there, we saw the Car Rental office closed in normal working hours. We called the car rental company over phone and explained. That's when they told we have to pick up the car from Terminal 1 itself. We had to walk all the way back to the bus stop of Terminal 2, wait for the bus and get back to Terminal 1. Because of wrong information provided by AutoEurope, we were dead tired by the time we reached back to Terminal 1 and had already lost a good 2.5 hours. "
" Overall okay. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PRIIT - 04 September 2020
" 90€ extra pay for using a debit card was a disappointing surprise! "
" 90€ extra pay for using a debit card was a disappointing surprise! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANGELA - 26 August 2020
" Excellent service at the pick up "
" Excellent service at the pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANTONIO - 20 August 2020
" I put 5 since I have activated auto Europe to find a reasonable solution (like a voucher) but I haven't yet received a proper answer. "
" They had a problem with the card reader. Although I have proposed different solutions (I have, they didn't), they seem to be focused to stall my solutions rather than find a proper one. The worse customer experience in my life. Likely to me, the next car agency accepted my card and I was able to rent a car since I was in the middle of nothing with my entire family and without a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by IGOR - 17 August 2020
" Good car. Practical return. Price ok. "
" Recommendable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ROBERTO - 02 August 2020
" As always, Sardinia is the nearest place to the paradise. "
" Along the years always the same quality and efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by FLORIS - 02 August 2020
" All really straightforward, and no problems whatsoever. "
" All really straightforward, and no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SWAN - 29 July 2020
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BARNABA - 23 July 2020
" I recommend "
" All fine. Just the adress of the drop of station in Rome Termini was not 100% correctly. Not easy to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCA - 21 July 2020
" Good experience "
" Mimmo at the drop off was very kind "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by PIM - 15 July 2020
" Good "
" Everything went well, no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LORENZO - 15 July 2020
" Easy to book though the website "
" Bad experience, no customer support and no communication regarding a charge on my credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by SUSAN - 29 June 2020
" I don't understand the link between Sicily by Car and Autoeurope. For me it looked like I was dealing with Sicily by Car, not autoeurope. "
" Everything was just as it should be. Nothing to comment. Just straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SVETOSLAV - 15 April 2020
" The company is good, the price was not so high "
" We rent the from Naples air port and everything was good. The staff was kindly and car was new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 26 March 2020
" REliable 100%, as usual "
" probably even for a smaller number of travellers, everythig was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ROBERT - 11 March 2020
" Very good customer service! "
" Very good and efficient customer service. The car was in good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ERVINAS - 09 March 2020
" All cool. Thanks "
" Small scratches (even tiny ones) were listed in the renting document, but major damage of the rear bonnet - wasn't in a list. That is suspicious. The car's windshield was extremely dirty both outside (some clue or similar) and inside. Empty windshield washer. About 80% of petrol (instead of "Full") "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VERONA, IT - Reviewed by DAVIDE ANGELO - 03 March 2020
" Very simple booking process and a lot of good offers "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEX - 01 March 2020
" Straightforward and simple. "
" Car was dirty on the outside and 4300miles overdue a service. The vehicle was also totally hail damaged. I've used this car rental several times before and never had such an experience. It's a pity this time's rental marred the overall experience with this company. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by KONSTANTIN - 29 February 2020
" Everything was fast and good "
" Fast and comfort "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PIER CARLO - 29 February 2020
" they were very efficient and helpful "
" very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by POVILAS - 26 February 2020
" Nothing to add "
" Car was not ready to pick up. Our family with 3 kids waited more than 30min. Car arrived dirty, both from outside and especialy inside. The smell inside was terrible. I used Sicily by car hire several time before, and only this time situation was bad "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by LINAS - 25 February 2020
" Please return the answer to the question "
" Please explain why my credit card has been charged by 48.12 Eur after car has been returned meeting all the provided policies??? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 25 February 2020
" will surely do it again. "
" great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VALIUS - 25 February 2020
" 10 "
" 9 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SVAJUNAS - 24 February 2020
" Beautiful "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THEO - 24 February 2020
" xyz "
" General condition of vehicle very good. Preparation and technical maintenance should be improved. Observations at pick-up point: -Large dirt marks on windscreen (some white matter stuck onto it); -Low level AdBlue warning each time when starting the engine; -Windscreen wash liquid not topped-up. -Rental document issued at reception mentioned "No damages", whereas vehicle had several scratches and a clearly visible dent in l/h front door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by NIKOLAOS - 24 February 2020
" VERY SATISFIED "
" VERY SATISFIED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIANA - 24 February 2020
" Negative "
" Very rude staff , inexperienced, lack of communication, dirty cars "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NIKOLAY - 23 February 2020
" Мисля че казаното по-горе е достатъчно. "
" Съжалявам,ако този коментар на български език е неразбираем за Вас,но разчитам ,че ще извършите превод.Европейските регулации ми дават право да се изразявам на един от официалните езици на Европейския съюз. За съжаление наех кола от тази агенция,но няма повече да направя тази грешка.Не получих автомобила с обещаното оборудване/заплатих вериги за сняг,както ще видите от резервационния ваучер/, а по-късно такива не ми бяха прредоставени.Поради снеговалеж в Северна Италия и липсата на вериги за сняг, безопасността на движението ми беше поставена на риск.Извинение за това и досега не съм получил от агенцията за коли под наем.Смятам това за особено съществено.Поради буксуването на автомобила в снега се износиха протекторите и се спука една гума.Това послужи за повод да се претендират щети към мен от агенцията , като първоначално се претендираха щети от 367 евро/за гума която не струва повече от 100 евро/ , а в крайна сметка кредитната ми карта бе задължена със сума от над 637 евро,почти един месец след като върнах автомобила, без никакви обяснения и ясни правни иснования за това.После разбрах , че от обслужването на тази агенция има лоши впечатления от клиенти в цял свят.Не мога да я препоръчам на никого.По-скоро бих предупредил честните хора по света да не ползват услугите й. Това е моят опит с тази агенция.Благодаря за вниманието.Ако имате възможност ,окажете съдействие да подобрят отношението си към клиентите си.Благодаря за вниманието. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MAHMUT - 23 February 2020
" Getting the car takes an hour "
" Getting the car takes an hour "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARIS - 19 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by BARNABAS - 16 February 2020
" I have multiple experience with Sicily By Car, always satisfied and happy with the processes throughout the rental. Please stay like this. "
" I have multiple experience with Sicily By Car, always satisfied and happy with the processes throughout the rental. Please stay like this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by YAAQOV - 14 February 2020
" All good "
" The car was a bit dirty from inside and had the change oil lamp working. Except that everything was good. The car had around 22k km and was in good condition. Parking location was close by and overall experience was goodp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SAMUEL - 13 February 2020
" Great experience. Would definitely use this rental company again. "
" Thanks for everything. It all went perfectly smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGNOTAS - 11 February 2020
" Almost perfect "
" Everything was fine, except we have to wait for our car for about 30 minutes. It was quite tricky because we were with the baby. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MAIKO - 09 February 2020
" No winter tyres. "
" Demand extra money for winter tyers. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VITTORIO - 06 February 2020
" easy to compare prices "
" car was dirty, after I picked up the car I noticed that the tank was not full (1/8 missing), I didn't have the time to come back to the airport to complain. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DOMENICO - 05 February 2020
" overall good experience "
" less than 5 minutes queuing at check-in desk then quick check-in. the car had not 8/8 fuel tank, as stated in the rental contract, but counter staff modified the rental contract "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by JOVAN - 05 February 2020
" Your company and its employees are one of the best I've worked with for any years. I hope we will continue with such a nice cooperation. "
" Very nice, professional and polite staff at Bergamo Airport, an example of how good the clients should be treated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GABRIEL - 05 February 2020
" Although I cancelled my reservation the auto europe service took the money from the credit card provided (I did not used the car nor even took if from the parking lot). "
" There was a problem that led to my cancellation of the reservation. The credit card used for the reservation was not belonging to me (the reservation holder) but to my wife. For some reason the credit card needs to belong to the reservation holder. Why? "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by KIRIL - 04 February 2020
" NEVER AGAIN! Waiting for 2 hours for pick-up. Picking up a very dirty car for a very rude representative. Dropping it off with the same incredibly rude and uninterested representative and finally charging my credit cars in without any explanation and reason and never even responding to mails or call. NIGHTMARE! "
" There has was an unauthorised charge for 500 eur to my credit card 5 hours after drop-off. There have been no issues, damages or anything that could have resulted it. The Sicily By Car representative was very rude and totally unprofessional. The car was dropped off at Bergamo Airport on Saturday morning, 01.FEB. I have been trying to reach customer service and have sent two e-mails without any response. This was the fourth time I use your company and will never do it again. I have notified my bank and initiated a dispute and chargeback. I will also contact the EU Consumer Rights Centre , as this case was a clear breach of contract and misuse of my payment data. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by SLAVYAN - 04 February 2020
" Good price, unpolite staff, dirty car! "
" The staff outside was very unpolite, like the last time at Bergamo Airport. They delay with an hour to give us the car. The interieur of the car wasn't cleaned at all. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ALEXIOS - 03 February 2020
" good expirence "
" can be better "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ROMAS - 03 February 2020
" (: "
" (: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ELIE - 02 February 2020
" Nice one "
" Very professional and excellent service. New cars in very good conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GEORGE-MARIUS - 29 January 2020
" As for the communication with Auto Europe, this was not done in the best conditions. For example, I tried to contact Sicily By Car by phone and they did not answer. I asked for help at Auto Europe who confirmed that no one answered the phone, which I already knew. I expected that between AutoEurope and Sicily By Car there would be an emergency number to solve the issues. "
" It was the first rental agreement concluded with Sicily By Car. The contract was prepared in a few minutes, we took the car from the parking lot 100 m from the exit from the airport. Upon return, as soon as I parked the car an employee came immediately, checked the car and the next day the warranty was released. The conclusion: they are professionals and I highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PETROS - 29 January 2020
" Totally satisfied! "
" Car in excellent condition. Very reasonable rental fare! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOMA - 28 January 2020
" Nice and easy. "
" The car was almost new, but not cleaned from previous uses. Fuel tank was not full at pickup and you need to figure out how much fuel to add. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by IGNACIO - 28 January 2020
" Everything was just right. Booked a 500L and got a Peugeot 2008 in mint condition. Worked fine, no problem. "
" I took us a while to find the counter. Not very many signs in MXP. And it is a bit far from the arrivals lounge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TAMER - 27 January 2020
" All was good, except the theft I faced. "
" Actually handling me on the counter was very good, the car was nice, but I experienced a theft from my locked car, as I parked it in EUroma 2 parking after shopping worth 900 euros from mcarther outlet and I figured out that all the shopping is takin from the car after I reached the hotel!! I was traveling the day after and it was late in the evening so I returned the car to the parking and didn't report that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FATION - 26 January 2020
" I had a bed experience because the airline has a 3 hours delay for the cause of the dense fog and I tried to reach you and the rental company I send emails to both of your companies and you told me that I have lost the reservation even I have a full payment for a car waiting for me and you are telling me is canceled. Your system has problem and you are taking money without offering service. I am going after it. "
" The staff tried to be helpful for the problem arise from the situation that none of your can be reached or taking care regarding my rental even I have called and sent emails. And I paid again "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ALIN GABRIEL - 24 January 2020
" Please tell me when will be unblocked the 800€ guarantee, from my credit card "
" Please tell me when will be unblocked the 800€ guarantee, from my credit card? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAURO - 23 January 2020
" sempre aggiornati "
" pronti e gentili "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by PAVEL - 23 January 2020
" Very good. I recommend "
" I am very satisfied. Everything was more than perfect. I booked pegeout 3008 with winter tires but I received SUV DS7 which exceeded my expectations. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARA - 23 January 2020
" ... "
" ... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by C.L. - 15 January 2020
" The desk and telephone desk wasn't that understanding and helpfull. I had an issue with my booking, instead of full name I had my initials filled in. I can only change at the telephone desk, but I had to choose between cancellation with an admin fee of 30EUR or a new booking, but it was no guaranty of a car of the same category and I have to wait minimal 2 hours. At the end I had to cancel my booking and pay for the 30EUR admin fee and booked the same car at the desk with a higher price... "
" The desk and telephone desk wasn't that understanding and helpfull. I had an issue with my booking, instead of full name I had my initials filled in. I can only change at the telephone desk, but I had to choose between cancellation with an admin fee of 30EUR or a new booking, but it was no guaranty of a car of the same category and I have to wait minimal 2 hours. At the end I had to cancel my booking and pay for the 30EUR admin fee and booked the same car at the desk with a higher price... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by BOGDAN - 14 January 2020
" Overall was good! "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by INGRID - 13 January 2020
" Please try to make it more efficient when you pick up your car or I will have to book with a more efficient company. "
" I picked up my car Jan 2 at Rome Fiumicino. Why is there a 90 min wait - it is off season and I have prepaid and filled out all of my details on line??? I am also a returning customer both to Auto Europe and Sicily by Car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by AGNIESZKA - 09 January 2020
" No comments "
" At pick-up on December 23rd I was told that the deposit will be higher, because I used a debit card for my reservation. I was only asked by your staff if I have sufficient funds on my account, which I confirmed. I checked my account during my rental period and my account was charged twice - by Auto Europe at reservation (344 EUR) and by your company (595 EUR). After drop-off your staff confirmed that my insurance coverage was raised to the full package, because of the debit card, so only 300 EUR out of the 595 EUR will be refunded, which still didn't happen. I was NOT informed by your staff that the usage of debit card will result in the raise of insurance package and additional charges. The employee handling our check-in was very much involved in conversations with co-workers not much in conversation with me, the client. Therefore, I would request a refund of the additional charge which I was NOT informed about and aware. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by NORMUNDS - 03 January 2020
" Good quality by good price "
" Good quality by good price "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ELISABETTA - 01 January 2020
" Positive experience. Would do again. "
" Positive experience. Would do again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GEORGY - 01 January 2020
" I have been using service from auto Europe from the very first time in 2014 when we rented a car on Fuetaventura for 5 and a half years. But last time my experience was completely spoiled by the requirements to provide a credit card to block some amount as usual and when I said that I never had one and usually used my debit card I have been told that it doesn't work that way anymore. I called to support in Auto Europe and explained the situation and I was told that they can't do anything about that and that I'm going to loose all money which I have already prepaid. When I tried to explain that previously I never had any problems I've been told to better read t&c. I said that this is emergency and I can't afford myself to loose 200 EUR and maybe there is some way to make one off exception for long time customer - the answer was that I should deal with my problems myself and this is not Auto Europe fault (what I totally accept). On my comment that they going to loose a customer forever they didn't reply anything. Sorry Auto Europe I will never going to use your service again. Ready to pay more, but to be normally treated. So long. "
" They did nice job. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by IOANNIS - 30 December 2019
" First of all I would like to say that In my reservation With autoeurope I prefer the full protection package and in Sicily desk tell me that the full protection is only with eutoeurope and not to them and in case of a damage I pay the amount to them and then I must contact with autoeurope to have my money back..in the contact I didn't see sth like that. So they charge me for insurance 650€€ and until know they didn't give the money back I am very satisfied with autoeurope and was the last time I make the reservation with them!!! "
" The experience with Sicily was terrible.the car was dirty so I couldn't see the damages that the car have, in the contact everything was ok, and when i search for damages there was 3 scratches..the boy who was very rude finally write in the contact that there are scratches,and told me that at 16:00 o'clock, where I must return the car, nobody would be there to take and see the car, give the keys to the desk and everything is ok.. I wouldn't recommend to anyone "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by VALDIS - 30 December 2019
" There are some misunderstanding regarding payment, we are waiting from Sicily by car answer about money, because they made reservation from our bank account 550 eur? "
" We rented car with winter chains, when we for double checking asked at the servce desk , guy also answered that it is in car, we went to the mountains and unfortunately there was not chains, it was bad experience, because in the mountains was snow. we bought our chains for our security. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FRANCESCO - 30 December 2019
" Excelent "
" Bert good nice cár "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVALDS - 28 December 2019
" The experience was horrible. We spent 7 hours in the airport with 5 little kids trying to get the car and we didn't get it. Waiting for a full refund. "
" The experience was horrible. We spent 7 hours in the airport with 5 little kids trying to get the car and we didn't get it. Waiting for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KITTI - 20 December 2019
" The insurance price on internet is not same, that there. Women, who made the administration so unsympathetic. So we cancaled rent. We failed the money. "
" The insurance price on internet is not same, that there. Women, who made the administration so unsympathetic. So we cancaled rent. We failed the money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SHAI - 19 December 2019
" All in all it was excellent. "
" Fast and efficient. Rep on the ground helped go over the car on pickup and drop off which was appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by THEO - 17 December 2019
" xyz "
" Good in general. Friendly staff Apparent staff shortage at pick counter and drop-off, often causing in long waiting times. Check-in procedure could be more efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 15 December 2019
" I am very disappointed from the rent company "
" I rent a mini car for one day at the malpensa airport in Milan Italy. At the drop off they told me that on the doors there was a very thin scratch that did not existe in their computer data before i took the car. I had not any car accident in my trip and the car was always parked in the parking lot of the hotel. The worst was that for this very thin scratch that concerned only the color without any damage of the door's background they charged me 674 euros. Next day I went to a carozzeria station and showed the photo of the scratch in a car repair specialist in Thessaloniki Greece where i live. They told me that the cost of this would be around 100 Euros. Although at the drop off in the airport I asked the staff to send me the invoice of their car repair mechanic to check how many euros did he charge them i have no answer so far. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by VALENTINA - 15 December 2019
" The best searching engine for Rome car rentals "
" Really cheap, perfect service, perfect cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AGELOS - 10 December 2019
" Great choice of suppliers "
" Friendly staff they gave me an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KOLJA - 07 December 2019
" None "
" Different car then we asked, it was damaged and we had to pay extra in the spot.. Also insurance isn't directly covered by the rental company but handled third party, so you always have to pay for it yourself first "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by ERMAL - 05 December 2019
" very satisfied "
" I am frequent client of Sicily by car and always satisfied with the service provided. this time was a misunderstanding between the desk women and the parking staff which the lady promptly resolved "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BENZION - 02 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EDWARD - 29 November 2019
" Very disorderly with people jumping queues because they got fed up waiting! Disgraceful to wait almost 3 hours to rent a car! "
" We had a terrible waiting experience at bologna airport where we waited in a queue for over 21/2 hours till we got our car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MAYKOL ROCH - 28 November 2019
" It's ok, "
" Took a lot of time to get the car, because the guy wanted to sell me the insurance and scared me a bit about the conditions of driving in Sicily, in a part he wasn't wrong. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NARCIS - 27 November 2019
" autoeurope "
" huge waiting line to get the car (30+ minutes) the car had dammages not mentioned on the rental paper and they just said to take some pictures :))) "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 19 November 2019
" My rental was double billed. Once by a company in Germany and once by the location at the Naples airport. "
" I was billed twice for this reservation on Amex. I had to wait more than an hour on a line and the car was not available at the time specified on the reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 19 November 2019
" Good courteous service, very quick drop-off and model of car exactly as advertised and in perfect condition. "
" Good courteous service, very quick drop-off and model of car exactly as advertised and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by BENJAMIN - 14 November 2019
" - "
" We spent over an hour waiting to be served and pick up the car because it was 9pm and there was only 1 person at the counter. Over and above that, when asking for help to lock baby seat to the car seat, the attendant on duty stated that he didn't want to be held responsible for placing it incorrectly, and refused to help out. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by VAZHA - 12 November 2019
" Autoeurope price is very good for sicily "
" taking car took too long. there was a long queue... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by THEO - 12 November 2019
" xyz "
" Long waiting times at check-in desk. Lack of parking space at pick-up/drop off area. Incoming cars blocking outgoing. Chaotic parking at drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANDREA - 11 November 2019
" low price should be a reason for low quality "
" Quality of the vehicle really bad. Somehow the feeling was that the Auto was to old, not well maintained and checked. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TIMO - 11 November 2019
" If you make corrections to my rental invoice I can return to your customer. I have informed my bank that your invoice is wrong. False information to a customer, not a good business. I think Sicily's worked really tried to add extras to my invoice since I didn't take any insurance. "
" I booked a car thru Autoeurope and paid it Sept. 19 in advance with a credit card. When I picked the car from Malpensa I was informed by a very unhelpful desk worker that 'you have made the booking with a debit card so we will charge extra'. It was not a debit, but a credit card. I explained her that it is a credit card but I have to confirm it with SMS message from my bank. The clerk did not accepted this and said that you can balance your bill when you return the car. My CREDIT card was billed for 455 euros, no any sign of 61,94€ which I paid in advance when I booked a car. When I returned the car and asked to check and clear my invoice the clerk informed me that 'no problem, your invoice will be settled'. Today; i checked my CREDIT CARD balance I noticed that Autoeurope will charge 155 € from me. The information I got in your office was totally wrong. For a small car (Corsa) you are asking total 216,94 € which is much much more than the offer I got from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by PIERFRANCESCO - 08 November 2019
" ORRIBLE "
" I was not able to pick up the car due to problems with the POS. I've asked to be refunded by AutoEurope but I've never received a reply, neither a kindly "sorry we can't". I will never use AutoEurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by KONSTANTINOS - 07 November 2019
" Easy to book, clever deals. "
" Although I purchased the damage refund insurance provided by Auto Europe, Sicily by Car charged an amount of money in my credit card. The sum will be refunded after 20 days! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VAIDA - 06 November 2019
" Everything was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OKSANA - 06 November 2019
" It so ling period for unblocked guarantee on the card "
" It so ling period for unblocked guarantee on the card "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by CARMEN - 05 November 2019
" Very professional. "
" By mistake I cancelled my voucer, but the stuff was very nice and helped me to pick up a nice car, and I didn't have to wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SERGHEI - 05 November 2019
" I am very unsatisfied with service provided. Autoerope didnt want to accept all my comments and issue a refund. "
" I had 3 debit cards and they asked me to pay additionally 200 EURO, moreover, they have frozen 500 EURO on my account in spite of the fact I had zero access and 200 EURO written in agreement. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JONATHAN - 04 November 2019
" All good. "
" Most of the experience was good but the car was not fully prepped. The window washing fluid receptacle was empty and I was not able to clean the windshield. There were moments when visibility was low.This was quite annoying. Otherwise it was a good expereince. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by THEOFANIS - 04 November 2019
" I HAD A VERY BAD EXPERIENCE WITH THE RUDEST CICILY BY CAR. THEY DIDNT GAVE ME THE CAR THAT I HAD PAYD 85EUROS AND AFTER I WERE FORCED TO RENT FROM ANOTHER COMPANY AND I PAID 250EUROS. THE CICILY BY CAR COMPANY WAS EXTREMLY RUDE. ALSO I HAD SPOKEN WITH A PERSON OF ae AND THEY TOLD ME THAT THEY WERE SORRY AND THAT THEY COULD NOT DO SOMETHING. I DEFENETLY WAS VERY UNGRY AND THIS WAS A BAD EXPERIENCE THROU THIS COMPANY "
" I HAD A VERY BAD EXPERIENCE WITH THE RUDEST CICILY BY CAR. THEY DIDNT GAVE ME THE CAR THAT I HAD PAYD 85EUROS AND AFTER I WERE FORCED TO RENT FROM ANOTHER COMPANY AND I PAID 250EUROS. THE CICILY BY CAR COMPANY WAS EXTREMLY RUDE. ALSO I HAD SPOKEN WITH A PERSON OF ae AND THEY TOLD ME THAT THEY WERE SORRY AND THAT THEY COULD NOT DO SOMETHING. I DEFENETLY WAS VERY UNGRY AND THIS WAS A BAD EXPERIENCE THROU THIS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BOGDAN-ANDREI - 31 October 2019
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARIAN - 31 October 2019
" long wait, innacurate customer service "
" We waited 1 hour for our turn just to find out that we cannot rent the car as we had debit card. We eventually rented from another company and we couldn't recuperate the money we paid to Sicily by Car. And by the way, the car we rented was not available anymore, even if we could have taken it with debit card, they would have given us an SUV which meant extra money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MEELIS - 30 October 2019
" Friendly customer service. "
" Very long waiting time on pick-up counter "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by PETRI - 30 October 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by FLORIN - 29 October 2019
" I booked a Fiat Panda and I get a Fiat 500 but I don't complain. It was super OK. "
" It was super easy and nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CLAUDIO - 29 October 2019
" it was a very good experience "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALESSANDRO - 29 October 2019
" Everything was perfect "
" Very nice employee, car in perfect conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by ZIGMARS - 27 October 2019
" Everything was great. The car cabin could been cleaner "
" I have rented a car several times and always satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by VALERIE - 26 October 2019
" The car was not very clean. "
" The staff were not welcome "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ROBERT - 23 October 2019
" Recommend Sicily by car and Autoeurope "
" Took quite long to get served at Bologna airport. However the service was good and car as expected. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDRIY - 22 October 2019
" Sicily by car probably on the cheapest car rental in Catania, we spend more than hour in line to get the car. The car was a bit scratched, I had to ask employee at the desk to mark all the scratches on paper. But the car was good enough, we drove 1000 km per week and had a great vacation "
" Crowds place "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JIRI - 21 October 2019
" The pick up could have been shorter than the one hour, the rest was all fine. "
" Trying a bit too hard to sell their tires&glass insurance, otherwise all good. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by YEHOUDA - 21 October 2019
" xx "
" xx "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by AKOS - 20 October 2019
" nice car, good value "
" in general, good. the location of the drop-off office is not communicated properly. thus I walked into the airport terminal to the desk there, only to be told to walk back to the parking lot for the drop-off. this took too much time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANCUTA ALINA - 20 October 2019
" very hppy but sicily by car too slow at car pick up. Waited 2 hours for car pick up. Sicily by car need to be more organized at Palermo Sicily. "
" Good conpany and good autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by WOUTER - 18 October 2019
" Booked twice for lower rate, would expect notifications regarding price drops "
" Extremely long wait at the counter to pick-up the car. Over 2 hours! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by CAROLYN - 16 October 2019
" No company should rent out filthy cars (either inside or out - a smoker had obviously been in our car) and it should be maintained (no windscreen washer for example) properly. "
" The first car booked was an automatic Fiat 500. "Semi-automatic" would be a better description, or perhaps a hairdryer on 4 wheels. It had such little power, going up hills was actually dangerous. The car was FILTHY both inside and out and had no windscreen washer, so we had to purchase this. The second booking was an Opel - a much better car, but still FILTHY both inside and out. Plus they charged us double when we had already paid. Something I need to investigate once my credit card statement comes through. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JANIS - 16 October 2019
" Super "
" Car was not perfectly clear, glases were dirty, there was foult sigh on dashboard to change the oil, so start and stop sistem does not worked. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by ANDREEA - 16 October 2019
" The process was very smooth both when pickin up the car and returning it. We booked a Fiat 500L and got a Fiat 500X new, slightly bigger which was great for us. The deposit was 200 euros with the credit card which was returned in 5 days. No other fees were requested. Thank you for making our holiday easy and pleasant! "
" The staff was nice and prompt and the emails sent with the reservation contained all the necessary info. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SEBASTIAN - 16 October 2019
" I got the car that I wanted. Thats a big plus for me "
" Handing over papers and the keys process takes a bit longer than expected. Otherwise the personnel was very nice and gave all the details I needed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BAIBA - 16 October 2019
" I had the worst car rental experience ever! I do not recommend Sicily by Car! I rented a 9-seat Mercedes van more than two months before our trip to Italy. We fully payed the bill for the car rent at moment when we booked it. When we arrived to Malpensa Airport Terminal 1 rent desk of Sicily by Car we encountered several problems. First of all, we needed to pay extra ~340 eur, for "super inssurance" as vans can not have standard insurance (at least employee claimed that), so thet there would be 0 risk for damage (ok, seems legit reason). On top of that they reserved 500 euros (why? if they had super insurance?). We needed to pay extra 80 for the 2 childers seats (although they where included in the first bill), and at the end they do not even have Mercedes vans and gave us Citroen instead. Needless to say the service was slow as well. When we received the car it did not have baby chairs in it – so we needed to get back to their office to ask again for the baby chairs. When we returned the car after our trip with same fuel level when we received the car, Sicily by Car made us to fill the fuel to the max. "
" I had the worst car rental experience ever! I do not recommend Sicily by Car! I rented a 9-seat Mercedes van more than two months before our trip to Italy. We fully payed the bill for the car rent at moment when we booked it. When we arrived to Malpensa Airport Terminal 1 rent desk of Sicily by Car we encountered several problems. First of all, we needed to pay extra ~340 eur, for "super inssurance" as vans can not have standard insurance (at least employee claimed that), so thet there would be 0 risk for damage (ok, seems legit reason). On top of that they reserved 500 euros (why? if they had super insurance?). We needed to pay extra 80 for the 2 childers seats (although they where included in the first bill), and at the end they do not even have Mercedes vans and gave us Citroen instead. Needless to say the service was slow as well. When we received the car it did not have baby chairs in it – so we needed to get back to their office to ask again for the baby chairs. When we returned the car after our trip with same fuel level when we received the car, Sicily by Car made us to fill the fuel to the max. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRAPANI, IT - Reviewed by JAN - 15 October 2019
" Pretty much happy. All went well. "
" Iam happy with the service and recommend it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LITA - 15 October 2019
" nice "
" nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ADAM - 15 October 2019
" Very proffesional. "
" Fast and without the problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by LUCIA - 15 October 2019
" It is really the best option, since it unifies the various offers in a perfectly clear manner. One does not have to search for better offers on the sites of the rentals, because Auto Europe already offers the best price/value option. "
" Quick, efficient, the car was good, the staff on the car parking lot was very nice and helpfull. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXANDRE - 14 October 2019
" I've used Auto Europe services before and was happy with registration, booking and overall service. The Sicily by Car experience was truly awful. "
" Staff was chatting rather than taking care of the numerous people behind the counter. 3 of them left at 4pm (!) even though there was a huge line. I didn't even see the car before getting the keys, the staff member put a cross on front left "here there's problem", but I discovered later that there was more damage to the car on the rear. Had to pay extra for a child seat even though it was on the voucher...and the seat was probably 20 years old and not safe at all. Asked a staff member to help me install child seat, answer "I don't know how it works". At the check out, the staff didn't bother answer to my "good morning" spoken in Italian (I speak Italian). Got sent out to find a staff member, only to be sent in for another staff member (not like we had a plane to catch). The staff member didn't bother checking out paper, only the fuel level and if the car still had 4 wheels, I guess. Absolutely , terrible, awful, painful and unprofessional. I've rented cars in Ecuardor, Armenia, Seychelles, Sri Lanka (they are not first world countries), NEVER seen such behaviour. Other than that, the car was fine, clean and fully operational, we had an 'upgrade' (Fiat 500L to a Crossland X). "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ELIAS - 14 October 2019
" All god with AutoEurope - I use them all the time! "
" The personnel were efficient and friendly. The price was very good. The car had high mileage for rental cars (~56000km), it had NO windscreen wiper fluid (which in some countries is not legal to drive without) and incomprehensibly, after two days parked outside our hotel, on the morning of our drive back to the airport, the car would not start!! Luckily had some colleagues afford me jump leads and their car for a jump start. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ANELIYA - 13 October 2019
" I recoended this copani "
" I am realy very saisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CONSIGLIA - 11 October 2019
" Negative experience this time with Sicily by Car. Satisfied as regards Auto Europe services. "
" The counter staff in the airport was very efficient and polite, but I had a very bad experience when I went to pick-up the car at the parking place. My very low value in the row 'efficiency of counter staff' is for the parking staff. I wanted to inform the staff in the parking of a damage that was not reported in the papers received at the counter. The person I called to check the extra damage (men around 28/30 of age, robust, medium height, dark hair, wearing glasses) was extremely rude. First he told me to go out of the parking and wait there (in the main streeet!). Then, he made me wait until the drop-off of several customers was completed before asking to one of his colleagues (who was already free before) to check my car. All this with very arogant and impolite attitude. I hope you will inform Sicily by Car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TURIN, IT - Reviewed by CARLA - 10 October 2019
" Always the best conditions at the best price "
" The car was not clean. Dirty windscreen and a lot of dust inside. The person at the counter refused to take my credit card pretending that it was a debit card. It took quite a time before she admitted that it really was a credit card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by PATRICK - 09 October 2019
" car was not very clean ,like windscreem, and body spray "
" waiting to long to get the car "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by PETR - 07 October 2019
" very good "
" too long queue at the desk upon arrival to Bari "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by MAHMUT - 07 October 2019
" Very good "
" The best company in bergamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by VENTSISLAV - 06 October 2019
" Ok "
" Nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BRUNO - 05 October 2019
" Very good car "
" Very good car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MATAS - 02 October 2019
" Sicily buy car staff members have charged us with late pick up fee, even after they was informed, that our plane was late by phone at 23:50. We ran all across airport and showed up at reception at 00:03, all staff was working, there even were more people waiting for pick up. Very inflexible and disappointing service. "
" Sicily buy car staff members have charged us with late pick up fee, even after they was informed, that our plane was late by phone at 23:50. We ran all across airport and showed up at reception at 00:03, all staff was working, there even were more people waiting for pick up. Very inflexible and disappointing service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by SZEBERIN - 02 October 2019
" Everything was correct and smooth. "
" Everything was correct with the rental. One recommendation: return the car with full fuel, unless you want to be charged 35euros on top of the fuel cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RAYMOND - 01 October 2019
" I expect to be given a refund for the price difference but I did not have time to waste at the pick-up point since I was in a hurry to go and pick up my friends at the cruise port. At drop-off, we were in a hurry again, this time to catch our return flight home. I feel Auto Europe should intervene in this matter "
" I booked a 9-Seater Automatic and was given that originally. However, the vehicle looked as though it had just come out of a war zone. There were dents, scratches and bruising all over the exterior. The interior was not cleaned well either as there were strands of hair on the seats. To top it all, the condition of the tyres was appalling. When we showed the tyres to the person handing over the vehicle, he refused to let me have the vehicle because he thought it was dangerous to drive it with those tyres. The only replacement they had was not automatic and they were reluctant to offer me a refund on the difference of the price (automatics come at a premium in Europe) "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ADAM ANDRAS - 01 October 2019
" everihing ok "
" Nice stuff, and deposit was released in 24hr after drop off. The only problem was the popularity of sicily by car. We had to wait almost 2 hr until we reached the office. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSEI - 01 October 2019
" Good price. Good car. Took it with only 1/8 of full tank, but it wasn't a big problem "
" Good price. Good car. Took it with only 1/8 of full tank, but it wasn't a big problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TURIN, IT - Reviewed by CARLA - 30 September 2019
" Very good ratio quality-price "
" Everything OK but there were some scratches not indicated in the contract so I had to wait for somebody in the parking in order to add these scratches to the paper. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ALES - 29 September 2019
" Luckily AutoEurope was able to reduce the price for the canceled rental to only 30 € service fee, we hope to receive the rest of the money back soon. And they helped us to find another car via Thrifty which was fine and everytning went smoothly. Especially we would like to thank the operator who's name was Casey who was very professional and helpful!! "
" We had rented the car for 7 days, but could not start the rental on Day 1. We asked Sicily By Car if we could start the rental on Day 2 and still pay for the whole period of 7 days but this was rejected, our reservation cancelled and still we were supposed to pay the entire rental price while having to rent another car elsewehere. We don't understand this policy: why couldn't the car just wait for us for one day when we paid for the day?? This made now harm to the agency nor to the car, on the contrary because when paid for the car was not used and so there was no wear down to the car... Unbelievable and horrible!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by RUSLAN - 27 September 2019
" I have booked my car by auto europe befor my trip (more when 1 month). At the moment of booking I have paid EUR 511.36 by my bank card. Unfortunatelly I forgot my credit card at pick-up date. I have asked at the Auto Europe office in Cagliary airport use a several of my debit cards and increase the amount of deposit (I have offered a gold and platinum debit cards for this) I also called to Auto Europe (Russia) and ask them to solve a problem. But all it was futile and inconclusive. In result I was forced to pay extra EUR 711.28 (plus EUE 300 deposit wich I have not received back still). I have had bookings the cars in many countries befor and never has not such problems. I`m very disappointed with my first experience with Auto Europe. "
" Please see my comments regarding Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALGHERO, IT - Reviewed by LIVIA - 25 September 2019
" I was very satisfied with everything - car and experience on pickup and dropoff. I only would have a question regarding the payment. The total I was told at the counter was 171 euro plus 200 warranty that would be blocked on my credit card. Now, a certain amount was taken from my account in my currency, and on the statement it is written the entire amount in euro - 371. I would expect to see the actual amount in Euro, since the amount in Lei clearly does not correspond to the total of 371 euros, and it is not very transparent on what is the actual billed amount. "
" I was very satisfied with everything - car and experience on pickup and dropoff. I only would have a question regarding the payment. The total I was told at the counter was 171 euro plus 200 warranty that would be blocked on my credit card. Now, a certain amount was taken from my account in my currency, and on the statement it is written the entire amount in euro - 371. I would expect to see the actual amount in Euro, since the amount in Lei clearly does not correspond to the total of 371 euros, and it is not very transparent on what is the actual billed amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KAROLIS - 25 September 2019
" Kind helpful staff. Car was not very clean. Found EMPTY bottle of some alcohol in front passangers door pocket. "
" waiting in a que may vary from few minutes to 1 hour "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERTO - 25 September 2019
" Great value for money, with good service. "
" Great service, with nice prices. Only a tiny problem on the car that was a back plate light burned but it didn't effect the car efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RIMINI, IT - Reviewed by ALEKSANDR - 25 September 2019
" All good. "
" All good. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VITALY - 24 September 2019
" A "
" the car was of a better category, than originally ordered, the staff at checkout marked on the contract the scratch which was not mentioned, without saying anything. The dropoff was also without any surprses. The best you can expect from a buget rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FRANCISCO JAVIER - 22 September 2019
" No problems at all "
" No problems at all "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by VAIDOTAS - 20 September 2019
" Everything is fine "
" it took us 2.5 hours to queue "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by PETER - 20 September 2019
" Weak engine "
" Very good, but engine of the car was weak, only 0.9... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DARREN - 19 September 2019
" very satisfied and will opt for it again on our next visit "
" very satisfied and will opt for it again on our next visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by YAMA - 19 September 2019
" very confusing price variation between providers "
" Very very very long waiting time at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DOMENICO - 16 September 2019
" nice process. "
" at check in they try to sell additional coverage but they do not insist much "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARGUS - 16 September 2019
" Good service. Thank you! "
" By arrival there was a very long queue. 36 clients before us. To get our car took 1,5 hours. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by VICTOR OCTAVIAN - 15 September 2019
" Auto Europe customer service was great and very helpful, easily to get in touch with, sorted out all the situations. "
" Phone customer support is practically unexistent, our flight was delayed and there was no answer on the phone while contacting the office... multiple times. After that (though it was no problem for getting late) we received a different class of vehicle (larger one, but inferior). The cherry on top came at the end when the fuel sensor malfunctioned and even though we returned the car with a full tank (refueled twice until there was no place left for gas) the dials on board indicated 2/3 tank full... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by SAMER - 14 September 2019
" Very good car "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARTO - 13 September 2019
" ok "
" They said I need an extra insurance cover although I already had the highest cover offered by Auto Europe. They said (and showed form the reservation) it does not cover all cases - I did not know which is right so I paid the extra bill. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by CLAUDIO - 09 September 2019
" All good, no issues whatsoever "
" All good, friendly and helpful staff, no issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MATTEO - 09 September 2019
" . "
" Great service as always. The counter staff are very kind and fast. This time I found the vehicle quite dirty outside, while internally was acceptable. Usually I don't experience this with Sicily Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by PETER - 08 September 2019
" I used it many times "
" drop off experience was terrible your staff was checking some sands on ground 5min and discussed about it by italian language They dont speak english very well. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by IOAN - 07 September 2019
" Ok "
" Everything ok, expect information regarding the place of bringing back the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SALVATORE - 06 September 2019
" Very good experience this time as in the past, with the exception of another rental with voucher EU16741126 where I've been practically swindled and for which I'd appreciate the possibility of a review "
" Agents have been courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROLANDS - 06 September 2019
" Very good! "
" Everything is very nice, just don't forget your credit card, because with debit card the price will be double! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEVILLE - 06 September 2019
" Highly recommended...i've used AutoEurope before and will surely use them again "
" Thanks for an amazing experience with your car rental. We had no problems whatsoever....very easy check in and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SIMONE - 04 September 2019
" No problems, easy booking process. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUKA - 03 September 2019
" Car was outstanding however payment methods at counter was a disaster. Ended up paying more because the reception couldnt take my card. "
" My credit card couldn't be billed through the machines at the reception and altough i called my bank and used the card at the ATM as well and all was good, i had to go for a debit card and pay more. This was utterly unfair. I am still waiting for the deposit to be paid back up to my card. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MATJAZ - 31 August 2019
" Very good, Auto Europe could be our next choice. "
" Very profesional staff, good service, easy to find. Perhaps car could be cleaner inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ELENA LILIANA - 29 August 2019
" Fast pick-up of the car, even fastest drop-off. The guys were really nice and helpful. "
" They didn't have the car that i reserved, and they upgrade my car, the car was diesel also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEKSEY - 29 August 2019
" No comments. "
" Car interior is not clean enough. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by JANOS - 28 August 2019
" Keine Rechnung per email erhalten. "
" Friendly, helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CAIUS ADRIAN - 28 August 2019
" ~null "
" ~null "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
REGGIO CALABRIA, IT - Reviewed by EMANUELE - 27 August 2019
" Super "
" Wonderful service, fast and caring approach from the employee at desk at check in to check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ALEXANDRU - 22 August 2019
" . "
" i have not received my deposit yet. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DARIUS - 21 August 2019
" Not bad "
" Staff was rude, office of sicily by car was only place in Italy where didn't work credit card, so we needed to use other and to pay for additional driver. Instead jeep we got normal car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JOSIP - 20 August 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IGNAT - 20 August 2019
" The car was dirty on outside "
" The car was dirty on outside "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BENJAMIN - 19 August 2019
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by MUHAMMAD - 18 August 2019
" Booking with Autoeurope was efficient. "
" The guy at the pickup counter was very manipulative and made us buy more expensive insurance without giving any specific details although we already had bought full insurance package at the time of online reservation. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by NICOLETTA - 16 August 2019
" See point 3. When dropping of my car I was not sure if everything was oké. I returned later to the rental desk to have it confirmed. "
" When I picked up my car, I was recommended an extra Insurance for window brake en tyres, though I had already insured them. The contract provided did not mention the coverage of my Insurance, which I would have liked to know. I still see a reservation of 200,00 euro on my credit card balance (14-8-19). I assume that will we removed. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAIL - 13 August 2019
" i am very dissatisfied with my experience with your company. You never gave me the car I rented and you kept my money too! I had to rent another car from another company! You are unacceptable ! I'll spread it wherever I can if I can't get my money back! "
" i am very dissatisfied with my experience with your company. You never gave me the car I rented and you kept my money too! I had to rent another car from another company! You are unacceptable ! I'll spread it wherever I can if I can't get my money back! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DMITRII - 13 August 2019
" Everything was OK, new car in good condition. Very fast pick up for additional 10 euro. And we paid extra 130 euros for full insurance. "
" Everything was OK, new car in good condition. Very fast pick up for additional 10 euro. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by PAVEL - 13 August 2019
" n/a "
" Car not fully clean. Issues with breakes during ride - health risk. Car has no praking sensor. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by THEODOROS - 12 August 2019
" Auto Europe did bad not making clear all the costs about the.insurance "
" The car was good.But first of all we were waiting 4 hours to take the car because there were too many people in the office. Also it was very bad that we were informed we we took the car that we had no complete protection and we had to pay an additional 9 euros a day plus 30% tax. witch wasn't clear when we booked the car "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KYRIAKOS - 11 August 2019
" Awfull "
" Rude "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KRIS - 10 August 2019
" Ok "
" Didn't like the long waiting time to pick up the car. Got an upgrade but they try to sell extra insurance and when we said no we had to block 500 euro as caution in place of the 200 euro mentioned in our contract with your company. Should be nice to get more info about the extra local coverage if needed or not. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by FLORIN - 10 August 2019
" Tire was nicked when I picked up the car. After dropping it off they said I need to pay 315EUR. I refused, so they charged my card for 500EUR, without my approval. "
" Tire was nicked when I picked up the car. After dropping it off they said I need to pay 315EUR. I refused, so they charged my card for 500EUR, without my approval. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by DENIS - 09 August 2019
" It was the worst experience ever. Staff is unprofessional, rude and I never got the car but still got charged for that "
" It was the worst experience ever. Staff is unprofessional, rude and I never got the car but still got charged for that "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DMYTRO - 07 August 2019
" In general, experience is good "
" Incredibly long queue. Everything else is very ok "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GEORGE - 06 August 2019
" One thing we were not happy about was the regulations with regards to using a debit card for the deposit. Auto Europe website said it was not possible to use debit cars, whereas Sicily by Car website said it was. When we got there they said we had to pay another (non refundable) 250 eur for some sort of insurance cover if we were to use a debit card! My wife had to be added to the lease so we could use her credit card, at an additional cost of course. "
" There was a very long queue at the counter, but the staff were relatively efficient. It would have been better if there were three attendants instead of two to handle all that queue. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ARNOLDO - 05 August 2019
" yes "
" in VCE you should more clearly indicate where your cars are. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PIER CARLO - 05 August 2019
" nn "
" nn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DMYTRO - 05 August 2019
" Good experience! I like your website with search a car. "
" You must provide a CREDIT card with YOUR NAME upon receipt of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENOA, IT - Reviewed by SERGEY - 05 August 2019
" based on my experience, AE mostly has best prices on the market. "
" best prices among other rentacar providers, friendly stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HENNA - 03 August 2019
" I changed my booking to a cheaper car. I called the customer service if the differential money should be paid back automatically. They told it comes automatically within 7-10 days. I still haven't got the money back after 3 weeks. Could you check if the money is about to be paid back? "
" There was very long line to pivk up the car. We had to wait 1.5 hours. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DORIAN - 31 July 2019
" I have contacted AutoEurope by Italian number and the message on the robot was in Italian. But I suppose you know that not only Italians rent a car in Italy, so English would be just fine. "
" Sicily by Car is a rip-off company. The only scope is to get profit on the back of the people. I was charged 335 Euros for a special assurance, just because my card was considered not suitable (being a debit card). I proposed few solutions including blocking few thousands euros, on my debit card, but it didn't work. So finally I agreed to pay this assurance being with a pregnant wife and a toddler. As well the car they provided me was not with a full tank, but I have seen it too late to complain. It is a pity it ruined my impressions about Sicily. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by RAZA - 30 July 2019
" Dears, My experience with both Autoeurope and Sicily by car was horrible and it ruined my few days of vacation time in Napoli . We booked a car late at night to pick it up the next morning in Napoli, having done lots of research and seeing many positive recommendations on Autoeurope. As we arrived to pick up the car, there was a spelling mistake in my name, and both the broker and service provider behaved in an unprofessional manner refusing to propose solutions to resolve the issue, although my credit card matched the one on the reservation, they still refused to provide any help. After few hours of calling the broker and speaking with different customer service reps , who spoke very little English, and offered inconsistent suggestions, the issue was not resolved and they insisted our reservation is not valid although the credit card was charged. Then we proposed to pay a fine that a representative suggested, and we even tried to get a quote from Sicilybycar for a new reservation (but it was double the initial quote!). During the interactions with the reps we felt that the problem would have been handled differently if we spoke Italian. I'm currently following up with my bank to stop this payment until this is resolved, I refuse to pay for a service I didnt receive, not to mention the inconvenience, the racist behavior of the reps, the expenses of commuting in Napoli and to other cities because your reps are not trained to resolve such issues. I will be looking forward to hearing back from you soon, so that I don't have to share my negative experience on social media and travel platforms. Best regards Razan "
" Dears, My experience with both Autoeurope and Sicily by car was horrible and it ruined my few days of vacation time in Napoli . We booked a car late at night to pick it up the next morning in Napoli, having done lots of research and seeing many positive recommendations on Autoeurope. As we arrived to pick up the car, there was a spelling mistake in my name, and both the broker and service provider behaved in an unprofessional manner refusing to propose solutions to resolve the issue, although my credit card matched the one on the reservation, they still refused to provide any help. After few hours of calling the broker and speaking with different customer service reps , who spoke very little English, and offered inconsistent suggestions, the issue was not resolved and they insisted our reservation is not valid although the credit card was charged. Then we proposed to pay a fine that a representative suggested, and we even tried to get a quote from Sicilybycar for a new reservation (but it was double the initial quote!). During the interactions with the reps we felt that the problem would have been handled differently if we spoke Italian. I'm currently following up with my bank to stop this payment until this is resolved, I refuse to pay for a service I didnt receive, not to mention the inconvenience, the racist behavior of the reps, the expenses of commuting in Napoli and to other cities because your reps are not trained to resolve such issues. I will be looking forward to hearing back from you soon, so that I don't have to share my negative experience on social media and travel platforms. Best regards Razan "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by KRISTINE - 30 July 2019
" Everything was very good. "
" I was very satisfied with everything but one thing - i read that the fuel tank was full, but it wasnt, although it was our own mistake - that we didnt notice it immediately "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LIGA - 29 July 2019
" Easy booking and great rates. "
" I was given a brand new car. It was perfect! The staff at the counter were very nice, however, I did have to wait 2hrs in the line to pick up the car. There was a bit of a chaos as a lot of people didn't understand the procedure of picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VESNA - 29 July 2019
" We had some problems at the counter with my credit card and therefore my paid booking was not worth a cent. Therefore I would appreciate if you can refund my booking, since I didin't get the car. "
" We waited one hour and a half at the counter, then I had some problems with my credit car. They said they cannot do anything about it. They offered us another contract, wchich we paid in full with another card. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by GERORGIOS - 28 July 2019
" No coment "
" There was not available the car category that i had booked 2 months ago. They try to give me a smaller car that it was not apropriate for 4 persons with baggage. Finaly i pay more of 100 euro for a bigger car.The personal at pick up desk was rude and not helpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANJA - 27 July 2019
" Really satisfied "
" Really great car, fast procedure for renting, really kind personell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by TERENCE - 26 July 2019
" Been using autoeurope for years, never had a problem and hard to beat for price. "
" Car like new, and good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PETER - 24 July 2019
" I'll think twice before using Sicily by Car again. "
" I was extremely disappointed that I wasn't given an automatic car as I had ordered. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by ALICE - 23 July 2019
" QUITE NICE "
" 1 hour and half to bring the car at the check out. I don't understand the reason because I had already booked the car online. The cost of the car was TOTAL 45€ and the deposit 920€. When I checked in the car was all OK, without damage. I DONT' KNOW WHY BUT THE AGENCY HAS RETURNED ME 900€ INSTEAD OF 920€ OF THE DEPOSIT. So at the end I have paid 65€, instead of 45€. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by ROBERT - 22 July 2019
" It is always good to know that Autoeurope has your back. It has had mine for ten years now. "
" Everything was ready the papers, the car, the personnel - 15 minutes after coming to the counter I was inspecting the car - and then off! Upon delivery there was a little waiting because of other customers, but then the inspection, the three Qs and the signing was very quick, polite and friendly. Thank you Sicily by Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 21 July 2019
" saf "
" Very long waiting before we could take the car. Over 90 minutes of waiting. There was also a lot of `upselling` "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by KYRYLO - 21 July 2019
" We raised a customer complain request though it's two weeks from now and it's still not resolved. "
" At the counter we were refused to get a car with our credit card, for some reason car hiring company system refused our credit cards (we provided a few). Counter suggested to use a debit card for an extra fee and we agreed, but then she couldn't do that through the system as well. The only option she suggested after was to create new reservation and write auto Europe customer support to cancel previous reservation and get refund. Just to mention, we took the same car with the same baby seat using the same credit card. We called to both customer support (auto europe and sicily by car) - and both of them asked us to call another support (AE to SBC, and SBC to AE). We raised a customer complain request though it's two weeks from now and it's still not resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRIDRIK - 20 July 2019
" I picked Sicily By Car because they gave lowest price. However I will never pick them again. "
" Way to much pressure at the counter to buy lower deductible. Probably the staff is on commission? The car was not dirthty both inside and outside. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by DOMENICO - 20 July 2019
" nice broker if price drops you can always can decrease initial price. "
" counter staff well trained in selling upgrade, he convince me to move one class higher "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ILIYAN - 17 July 2019
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GUILLAUME - 17 July 2019
" the biggest problem is the staff, like the most of the time when you rent a car but here a bit more than usual "
" Staff at counter is contemptuous, same at drop off "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ROME, IT - Reviewed by DMITRY - 17 July 2019
" it was great and I already recommended you to my friends "
" it was almost new therefore clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by OLGA - 16 July 2019
" we lost our credit card. try to return our payment,but no one can help us. becouse the rule. So you company blockd 435 eur. "
" no experience we cannot hire the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by INGMAR - 15 July 2019
" Everything is smooth and easy. Have´t had any issues ever. "
" Too long to wait on the line to pick up the car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ANNA - 13 July 2019
" Overall positive feedback for Auto Europe "
" My husband managed to arrive at 22.30 and went to the car office. He asked if I could change the booking on his name with an authorisation email from myself but this was declined. He was told that the rental could only be made to me and we would incure a 44euro after hour fee. Up to there, I understood. I arrived at 23.30 and was told I could not take the car since I did not have a credit card. I offered a debit card and after and was told I had to pay an extra fee of 120 euros. Extremely outragous. What is different between a debit card and a credit card? Once the money is blocked, its blocked, period. And by the way, their excuse was that all this is because I used Auto Europe to book. Cut a long story short - they got a one time 164 euro from me but they will never see me again as a client - apart from giving an extremely negative feedback on their service to anyone I know. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by ONDÅEJ - 12 July 2019
" At the end you can say everything quite satisfied except for the car itself. Do not take the Citroen C3 - never ever!!!!!! "
" It´s all just a sicilian/italian way of life - meaning love it/hate it for someone who´s not local ;-) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
RIMINI, IT - Reviewed by MIKHAIL - 11 July 2019
" Everything was great. If only car pick up would be faster... "
" Everything was great. If only car pick up would be faster... "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANDRII - 11 July 2019
" My flight was delayed for 3 hours. I tried to get through to call centers of AutoEurope and SicylByCar - phones were not available. I wrote you a letter and warned you about the flight delay. The next day, SicilyByCar did not provide me with a car and said that it had already been given to another customer. As a result, I had to rent a car from another rental company through another operator. For several days I have been writing to your Reservation Support regarding the refund of the prepaid amount of 333.02 euros written off my card 06 June 2019. Return my money!!! "
" 1. Call center phones are not available. 2. The car was not provided at all. 3. Behaved in a boorish way, citing lack of time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by RAINER - 11 July 2019
" Terrible! "
" Terrible service and staff!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ILARI - 10 July 2019
" Very satisfied again to the whole rental process. "
" Helpfull customer service and great way of managing the business. The service was superb and fast when considering that we were traveling with the 3 under 3 years children. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARI ALESSANDRA - 10 July 2019
" It took approximately 3 hours before we could get our car! "
" It took approximately 3 hours before we could get our car! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DANUT - 08 July 2019
" Everything was as expected! "
" Everything was as expected! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SIMON JOHN - 05 July 2019
" Auto Europe is a very reliable company and prices are very good. Its my first search place when I need to rent a car. "
" Its not the first time I used Sicily by car and was always very satisfied. Unfortunately this time things were a little bit different. After I've done the check in with your counter staff I had to wait for a whole hour for the car. They told me that they are getting the car ready. When they brought the car I can still see water on the car that means that they had just washed it but the problem was that from outside and even from inside it was still not clean we even found rubbish under the passenger seat. The last thing after the forth rental day a message began popping up on the dash that I need to add ADBLUE and if I will not it will not start after several kilometers so I had to stop at a pump and buy a tank of this product that it cost me another €15.00. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JANDRO - 03 July 2019
" Both times I booked with auto Europe I had extra unfair charges "
" Charged $300 for a tiny scratch that's really normal wear and tear. Unfairly penalized because it was a first time rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by MARTYNAS - 03 July 2019
" I have ordered cabrio and automatic, but car which was ready only manual gare box. After discussion we received automatic, but not cabrio. I'm not happy after 3 time more payment for this. "
" Good. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EVA - 03 July 2019
" the service was as any other web site "
" we have received the car not cleaned. the carpets were completely wet and the exterior as well as the interior was dirty, not washed at all . upon return Sicily by Car changed their return spot without really informing the customers . The new palce was marked poorly or better said all was confusing as the old signs for car returns were still there and it was not obvious that there is a different place. It caused us delay in return and additional parking fees as we needed to park the car to go to the office to investigate where actually to return the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ANCONA, IT - Reviewed by JASON - 02 July 2019
" Poor customer service and poor blanket policy for refunds. This is a service for people who travel and it should be more flexible and understanding. I mean - you did nearly nothing for me except take the reservation. I don't understand why at least a partial refund wouldn't be available when I didn't even use a car! "
" Because we were traveling in a foreign country and had no Internet access we were unable to make our scheduled car rental, or contact in order to cancel. As soon as we were able to get a connection I contacted and asked to cancel/refund but was rejected. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by YAIR - 01 July 2019
" very good at all stages of the rent, I'm a regular customer of Sicily by car, very satisfied. "
" very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NICULESCU - 30 June 2019
" Please see above. Will advise friends to stay away of Sicily by Car - especially - and AutoEurope since it works with such fraudulent companies as SbC! :(( "
" 1. Prebooked and prepaid car was not available when we arrived at the airport. It's true that we have mistaken the arrival time (10:00 instead of 22:00), so we have been told that the automatic car we booked and paid for was not available because they thought we would not show up. Seriously?! After prepaying 500 eur? We've asked why did they not contact us and the operator mumbled something to say it's not their responsibility to do that. The only available car was a manual one. 2. Because of this, as I had a knee surgical intervention that did not allow me to drive a manual car, we needed to pay an additional 100 eur to authorize my wife as a second driver. 3. Additional unexpected charges for vat - not properly explained by the operator. We ended up paying 800 eur after the online offer we have compared with other companies was 485, apparently very competitive. In the end, it proved to be a rip-off!! 4. Seat booster for the baby was improper. Asked for a proper baby seat, but obviously this was not available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STEVEN ALISTAIR - 28 June 2019
" not good "
" waited 90 minutes picking vehicle up, very poor organization. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by DANIELLE - 26 June 2019
" I like soo much my experience. The car is fantastic ! "
" Very Good ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALGIS - 26 June 2019
" No comments "
" Navigation system looks not updated "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by DIMITRIOS - 25 June 2019
" very satisfied "
" very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by STEPHEN - 24 June 2019
" We only had 3 nights holiday and had to change our plans because of the long delay in getting our hire car. "
" The desk at Brindisi airport was overwhelmed by the number of people waiting to hire cars from Sicily by car, and we had to wait for over one hour until we were next in line to be seen. This is not good practice. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by WILLIAM - 23 June 2019
" Just fair. Not a real efficient company. "
" GPS I was charged for never worked. I was told contract would be emailed to me, but it never came. When I dropped off vehicle the office was closed & I finally gave up after almost two hours. Very inefficient, but car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROHIN - 18 June 2019
" Too much tension as to where drop off had to take place and where keys had to be put "
" Drop off was at P3 and it was not mentioned in the sheet and was a panic situation even where to drop keys was not mentioned and for 30 min I kept looking around parking and in the end got to know it was in terminal.. also when my extra money taken as security will be refunded "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by KEVIN - 05 June 2019
" Very reliable "
" The only thing i would change is the drop off pricing.to expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by JOSEPH - 02 June 2019
" Very good service "
" Efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by KATARIINA - 16 May 2019
" Insurance policy is a bit vague. "
" We paid for a better car (Fiat500) but got Fiat Panda which was not as good and cheaper price range. Still people at Sicilybycar argued that it was the same price range. And said that they don't know if I have booked my car from Autoeurope as if the promised features with booking via autoeurope wouldn't apply to them... When I dropped off the car and showed them that even on their own web page the price is different, they said that it is only a few euros (per day). Still I paid it to get a better car that I didn't get... Also they tried to sell me more insurances and argued that the insurance from autoeurope is not covering almost anything. If that is the case, why would I pay so much more for the insurance? "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by LAURENTIU IULIAN - 09 May 2019
" Quick and reliable service. "
" I have got the right car, not the similar; quick services at the pickup and at the drop oof and they return my guarantee money in 4 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JANIS - 07 May 2019
" Didn't receive confirmation within 2 days after reservation and no comments from autoeurope "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by SAMIR - 28 April 2019
" Terrible company, car, staff. In return car back staff talk to me like if I am working for him or like if I am one of his staff, terrible experience "
" Terrible starting from front desk, pick up the car and drop off the car. I book different car then what they gave me, car was damage in 5 places and in document they write 3 till I inspect my self, I rent a car since I have to drive from a city to another and I need 4 wd car and not front whell drive only, terrible experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by KATIA - 20 April 2019
" strongly recommend; I will certainly book again with AE and Sicily by Car on my next trip ! "
" no bad surprise, everything was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GEORGIOS - 17 April 2019
" Everything very good. "
" Everything OK, but so far you have not refunded the guarantee amount of 1.200€!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GERRIT - 16 April 2019
" I did often recommend autoeurope already "
" Always good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DIMITRIS - 12 April 2019
" Change the staff "
" We had to wait 1 hour to get a dirty car that we had not chosen "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by SERGEY - 12 April 2019
" Overall it was good. "
" Everything was great, except the car was not clean enough at pick up. There was dirt outside and crumbs and other stuff inside the car from the previous rentals. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RAIN - 10 April 2019
" Positive. I took full insurance and I think the package price was ok. "
" I was a little doubtful about Sicily by Car as car rent company initially. Their ratings are not too high. However, the experience was very positive; service on both ends was very good and fast. Only very minor minus was that the car I got was not the one I booked (got Peugeot 308 instead of Opel Grandland X) and the car had some unrepaired defects from a traffic accident. But that was really minor; the car I got was quite new (12000km) and convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VADIM - 01 April 2019
" New diesel car, fast service, no queues durincg check-in or check-out. Good! "
" New diesel car, fast service, no queues durincg check-in or check-out. Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANDRIS - 01 April 2019
" ok! "
" Really nice service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VAIDAS - 29 March 2019
" Great value for money "
" Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTIS - 20 March 2019
" Good comparisment tool of car rental companies. "
" Although by receiving the car it was said the car is new with no scratches, it has some major defects on it, which I noticed and staff kindly agreed. So always need to check the car! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by VALERIJS - 11 March 2019
" Good service. Thank you. "
" Good service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EDWARD PAUL - 11 March 2019
" Not the first time I used AutoEurope, and surely not the last time :-) "
" Car had a few damaged parts, but since I waivered all excess, I was not too bothered that they might blame me... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SORINEL EDWARD - 06 March 2019
" Never again "
" They charge me 315 euro for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by PAULIUS - 04 March 2019
" I have more then 20 years experiece car rental in diferent companys ,but last 2-3 years ,i'm choosing "autoeurope "car rental web site. I allways find hear the best's deals for me . "
" I'm so sory,but you need more staff! clients have to wait and standing ,after fly ,too much time in line! Personally i ,last time in Bergamo ,i was standing 55 min at your desk -"Sicily by car "to get the documents and keys from rental car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DOMENICO - 28 February 2019
" overall good. pick up took 15-20 minutes; drop of was longer as only one staff was receiving 5 cars :( "
" Car in good condition. Tank indicator indicates full, but after less than 20 km the indicator drops of one level :( "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by VAIDOTAS - 26 February 2019
" Winter tyres in Italy are the top miracle in wintertime. The question for the Italian police - what about completely flat summer tyres on the snow with snow chains:). I never use so worn out tires on my own car in summer time! "
" Slow motion service, however the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICOLAE - 24 February 2019
" happy with this rental from Linate Airport, BUT ABSOLUTELY NOT SATISFIED WITH THE SECOND RENTAL FROM MILANO MALPENSA ref no UK4696534 (here they refused to sign a second contract with me!!!) "
" happy with this rental BUT ABSOLUTELY NOT SATISFIED WITH SECOND RENTAL FROM MILANO MALPENSA ref no UK4696534 (they refused to sign a second contract with me!!!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FRANCESCO - 22 February 2019
" Overall the experience was good but I think customer care needs to be improved "
" I have been trying to call customer care of Sicily by Car in Catania several times but nobody answers. I would like to know when we will get back the money withheld from our visa. The staff at the counter weren't very helpful and didn't indicate well where to key box was as we returned our car early in morning. Would have appreciated if we received an email to confirm the return of our car "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARTIN - 22 February 2019
" All very pleasant. "
" All went smooth; car was good; drop off easy "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RAMON - 20 February 2019
" It was very good overall. However, the car showed that it had gone past its required service after we started driving. I know this is not an emergency, but it would be better if cars are serviced when they are supposed to.... if anything for Health and Safety reasons. "
" Girl at counter did not inform me of any options about the car I could take... Other companies offer you a choice within the same category. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by IFTENE - 19 February 2019
" A quite good service "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by VADIM - 18 February 2019
" I booked a car via autoeurope.eu in Sicily by car. I took advantage of the offer with full insurance. I have received a voucher that did not contain this condition. Booking cost was small I have big experience working with autoeurope.eu without any problems and I found this condition acceptable. Unfortunatelly in Milan Airport I was forced to pay additional amount 143,00 Euro due to my card was debit. Please let me know did I have to pay this additional payment or not? If yes, what the place in the rules in my voucher where It was defined? "
" I will forced to pay additional Euro 143,00 for insurance because my card was debit no credit. I asked for manager to point this rule in voucher. Manager did not find this rule in the the voucher and told me that I have to pay insurance or go away. Of couse I made a payment. I am very dissatisfied with the work of the company Sicily by Car and the manager in Malpensa Airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by LEONID - 14 February 2019
" I was very disappointing by the misleading "Wintarization included" advertisement that caused me to pay additional 100 euro for each car at the counter for winter tires "
" we booked a car with wintarization, and assumed that it will come with winter tires. At the counter it appeared that only chains are included, while by law in Italy chains or winter tires should be included anyway. We had to pay additional 100 euro for winter tires (as we were going to a ski resort) and we received a car with lower class then we originally ordered peugeot 308 instead of peugeot 3008. The car was advertised on autoeurope site as with "Wintarization included" and it clearly misleads the customers, because it usually means winter tires. Overall the whole process at the counter also took enormous amount of time - more then 2 hours to receive 2 cars (we booked two identical cars) "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TURIN, IT - Reviewed by BOGDAN - 12 February 2019
" Very good staff! "
" Too much money blocked on the credit card. And too much time to release the money back! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAIMONDAS - 11 February 2019
" none. "
" Child seat rented as additional equipment was in a bad condition and wet. It was difficult to fix it in the car. Agency rented a car with a diesel engine and told me that I need to buy antifreeze to drive it in winter conditions. However they have not been able to provide any further guidance or recommendations how to take care about the car/engine if I will spent the whole week in winter conditions. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVO - 05 February 2019
" Ir OK. "
" Auto labs, bet nebija tīrs. Nebija ziemas riepas, bet bija ķēdes. Kopumā ir OK. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FAYSSAL - 02 February 2019
" Very good "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OLGA - 01 February 2019
" Thanks a lot AutoEurope for assistance. Very easy to find better offer for me in web page with all needed equipment. Very quick replies. "
" Everything was fine., just it was long queue and we waited a long time at check-in desk. My bad was, that I didn' t check card, but the guy was very quick with two solutions how to deal. After drop-off the car and key in key box (because our flight was very early in the morning) it was lack of information for me - car acceptance receiving from Sicily by Car at least some email, that "everything is fine". That "field" I would recommend to improve. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIHAI - 30 January 2019
" will not use your services in the future and will share my recent experience with as many of my social network as possible to ensure that they avoid your services as well. "
" This was the worst experience not only with car rental company, but with customer service in general. Your staff has lied about the confirmation on the voucher I have presented, have kept me waiting for 2 hours and displayed a passive aggressive ignorance to my legitimate issue. The desk staff told me to contact "Auto Europe" as they have no means of contacting them; even after providing secretarial service of dialoing Auto Europe and putting them on the line with you there was no resolution to the matter, WIthout even an apology, I have not received the service that I paid for, and moreover my personal plans were impacted significantly by the overall incompetence of your service chain. I will address relevant consumer protection authorities on this matter, and I will make best efforts that such abominable behavior is not allowed in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KHINOV - 30 January 2019
" I liked the car and the rental company. It is recomended to give more transparent info how much money will be blocked as a deposit and that there are no any insurances that you should buy if you hired the car and bought the zero damage and theft insurance via a rental cars web-page, but not directly on Sicily by Car web-page. I willrecommend my friends and collegues to book the cars in Sicily by Car and Autohelp. "
" It was the first time when I rented a car via Autohelp/Sicily by car. Overall expereience is positive. The car was upgraded without any extra charges. It is desired to provide the option of winter tyres as we travelled to the North of Italy and could not drive on ice or snowy roads (chains in this case is not an option). I would recommend to make the process of getting the car more digital and avoid the queus. The process of returning the car was quite smooth and quick. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SAMER - 28 January 2019
" VERY NICE TEAM V.GOOD CAR "
" ALWAYS I RENT FROM SICLY BY CAR CLEAN CAR AND NEW "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GINTARAS - 26 January 2019
" nice as well "
" everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by EMILIAN - 26 January 2019
" NA "
" Check in takes too long. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMEN - 26 January 2019
" Good "
" It's take to Long time to get the care out of the system. They use around 10- 15 min / custumer. To mutch Manuel rutins. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MENACHEM - 24 January 2019
" I like autoEurope service! "
" Very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TARA - 24 January 2019
" We will be renting a car with AutoEurope again. "
" Sicily by Car was very affordable and organized. We were pleased with the service they provided. They were very flexible about picking up time when Rome public transport was on strike, which made it difficult to get back to Ciampino. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EMMANOUIL - 17 January 2019
" you have to be ''clear when you say ONLY 21,78 FOR A CAR FOR ONE DAY! I paid you via my sons card from Greece (debit card!!!!! that you accepted!!!) and when i arrived in Milano Malpensa T1 they asked me a credit card or 334,49 euros.Igave them my Credit card but they did not accepted this and i never took the car.....I am working for a big company and we travel all the time.I wait to give me the money back because it is not good and fair to keep this money.Thank you and i am waiting to correct the situation......... "
" Milano Malpensa T1....Saturday evening...They asked me 334,49 Euros or a credit card.Ihad not credit card but just Debit card.They never gave me tha car..... "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KESTUTIS - 15 January 2019
" Great car choice, posible to find options with zero deduction insuranse. "
" Best quality for optimal price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICO - 14 January 2019
" Very quick and easy. "
" Very good rental agency, vehicle was in like-new condition, very attentive staff, overall highly satisfied with the transaction. Parking was a bit confusing/unclear, however they worked quickly to resolve the issue (not the agency's fault, was the garage operator). I'd reccomend Sicily by Car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 13 January 2019
" Everything was fine except the counter staff at pickup. "
" Took 40 minutes to get attention of counter staff. They told me to take a number, but were attending to other customers who didn't have numbers "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDROS - 11 January 2019
" Because the above comment also applies for Auto Europe! "
" Although covered for Road Assistance (28 Euros), when we saw on 6/1/2019 the alert-message "Far controllare il motore" and the car couldn't run, we called twice the Numero Verde dall Italia +390152559656 for help , they promised to call us back but nobody called us back (until today)! So, in order not to lose our flight we went to a service station in Selva di Val Gardena and we paid a technician for the control of the car. So we paid twice for this problem and we claim the amount of 28 euros from Sicily by Car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHANE PETER - 10 January 2019
" Very courteous. "
" The team at Malpensa Airport were very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DMITRI - 09 January 2019
" The car we got was completely new and as it was set in the offer. "
" Everything was in time and good order "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SERGEI - 09 January 2019
" I got the car at airport Catania fast enough and in full compliance with the request. Traveling in Sicily by car was easy and pleasant. Returning the car at the airport Palermo took one minute. "
" I got the car at airport Catania fast enough and in full compliance with the request. Traveling in Sicily by car was easy and pleasant. Returning the car at the airport Palermo took one minute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMONE - 09 January 2019
" The only hiccup was when I couldn't find where to return the car, but that was totally my fault. "
" The staff were great. Car was in perfect condition. Price was maybe a bit high, but that's because I added full insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GEDIMINAS - 09 January 2019
" nice booking through autoeurope, totally distroyed experience with Sicilly by car. "
" 3 persons were checked-in in an hour, paid a little more for a MINI 4Door on AutoEurope site and got 2door FIat 500 with sluggish Automatic gearbox "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BOGDAN - 08 January 2019
" is ok "
" I pay on internet full insurance, but localy Sicily ask more 57 euro for tires and windscreen. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YURII - 08 January 2019
" Great experience and transparent conditions. Would like to get less paperwork and get around only with passport or other ID W/O any printed vouchers. "
" Got upgrades and free child seats due to the lack of booked car, no hidden payments. Staff is friendly and helpful. Eager to use the provider once again :) BUT, I'd like to have less paperwork and get around only with passport or other ID W/O any printed vouchers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSIO - 01 January 2019
" clear "
" smoothless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by FILIPPO - 25 December 2018
" I called the help center when I saw I was going to be left stranded on 18.12 and it was completely useless "
" My air Italy flight arrived with two hours delay around 00:30 on the 19.12. On the phone with Sicily by car personnel I was told that they did not care and they would have left anyway without waiting for the flight. So I was left stranded with no car despite the reservation I had to wait a taxi for almost 45 min, I spent 40 euros to get home. The day after I had to come back to the airport and get the car. Note Europcar desks and some others waited for the delayed flight passengers. Sicily by car seemed not to care about that. The day after the car I got was dirty with birds ejections all over the place. A good note, the two ladies at the desk on 19.12 morning were excellent and efficient. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by STANISLAV - 22 December 2018
" Very good. "
" Excellent. The car was a bit untidy though, but couldn't complain after being upgraded for such a good price overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by PLAMEN - 20 December 2018
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 18 December 2018
" When I travel always use autoeurope as they have good service and best rates. "
" They upgrade me with a better car that I accept at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI - 18 December 2018
" Overall, good experience, beside the one day problem of heating. "
" Excellent car. However, a problem on one day, when the heating did not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ENRICO - 17 December 2018
" Ok "
" Everything was ok, but when I returned the car nobody was present at the parking place, I had to go to the counter office. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
ROME, IT - Reviewed by DIANA - 15 December 2018
" Staff was helpful, explaining the new procedure to follow. "
" Booking on line was really efficient, however when I tried to pay with my credit card on the spot it was not accepted, so I had to re do the whole process again, losing the reservation therefore the payment I did at the very first place. *So the first 25 Euros I payed at the beginning on line were lost completely. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PEKKA - 14 December 2018
" I had paid in advance a full-cover insurance and showed my voucher on the desk. Still they told me that my super protection didn't cover the tires or windows and similar parts, as they explained that I had only paid for vandalism. I never found out if they were bluffing OR if my AutoEurope 'super cover' was something totally different than what I believed. And since I ended up paying around 65% more than I was supposed to, I don't think I will ever use neither AutoEurope or Sicily By Car. "
" I had paid in advance a full-cover insurance and showed my voucher on the desk. Still they told me that my super protection didn't cover the tires or windows and similar parts, as they explained that I had only paid for vandalism. I never found out if they were bluffing OR if my AutoEurope 'super cover' was something totally different than what I believed. And since I ended up paying around 65% more than I was supposed to, I don't think I will ever use neither AutoEurope or Sicily By Car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by CLAUDIO - 13 December 2018
" It was a nightmare. "
" The whole experience was a disaster. I had to wait for the car that was coming from the deposit. When i finally got it, the tank was not full, it was at 7/8. I asked them to take note but they refused and asked me to take a picture of the dashboard to be shown at drop-off. When i returned the car nobody was there for checking out the car. I had to walk to the counter inside the airport but the Sicily By Car counter was closed. I left the key and contract to a FOX Rental employ sitting next to them. When i told him about the problem with the tank, which i returned full, he smiled and said that he could only thank me for doing that but no refund was going to be given to me for the difference (they gave me the car with a tank at 7/8). Furthermore, the contract was closed only today, 2 days after car drop off, blocking 800€ on my credit card. I had to check my card because no email was sent out. I discovered they charged my credit card 0.05€ without any explication. I should have received a refund for the gas instead. Unbelievable. I will never use Sicily by car ever again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ROME, IT - Reviewed by HANAN - 13 December 2018
" See above "
" Checkin was tidious took an hour where i was 5th when we arrive "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JUAN - 11 December 2018
" Not sure I shall recommend "
" The car was not clean. We have been waiting for one hour in the queue! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by NATASHA - 08 December 2018
" Very poor service at pick up in Treviso airport.. 2hours to collect car "
" The car was in excellent condition.. but we had to wait 2hours to get the car.. one person handling the queue .. and no information at all given about the car .. not by person at counter or by person handing over car .. pity!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOEL - 05 December 2018
" Otherways all OK. Clean new-ish car. Not too much pressure to buy extra insurance. Deposit was released quickly after rental. And of course - very competitive pricing. "
" Only thing to complain about was the waiting time at the counter. It was busy time and there were two officials doing the work but the queue was even growing. The guy at the third counter was dealing with finished contracts, doing paperwork that could easily be handled later, after the rush hour. Having three counters dealing with customers could have reduced the queue effectively. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MIHAI BOGDAN - 04 December 2018
" Overall, good experience. Maybe a better coordination between AutoEurope and Sicily By Car, the later to respect the conditions as specified in the voucher "
" Only one issue, according to the voucher they supposed to block 800 euro on card, they insisited to book 1000 euro "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TIBERIU - 03 December 2018
" I had only positive experience with autoeurope "
" They blocked from my credit card 800 Euro for the car and despite the fact I bought the car earlier, already on Thursday in good condition, today, on Monday evening the amount is still blocked. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ERMAL - 03 December 2018
" Very good value for money "
" It was not first time with sicily by car and they had all my data procedures were very fast. I had reserved a medium car and received a VW Golf which was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MICHAEL - 30 November 2018
" See number 3 "
" We found our dealings with the company to be excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 23 November 2018
" Pick up office opened at 8.00am not as per contract which states opening at 7.30am. "
" Pick up office late in opening "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANDRIUS - 21 November 2018
" Auto europe refused to help "
" Refused to help "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by COURTNEY - 20 November 2018
" Overall great value, auto Europe has always been good "
" Extremely slow check out at counter, 15 minutes I'd guess. Unfriendly people when picking up the vehicle, other than that the rest was fine "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PAOLO - 19 November 2018
" Very satisfied "
" Everything was smooth, friendly and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAPHAELLE - 19 November 2018
" Autoeurope is the best! "
" Quick and easy experience Liked that I was able to drive in Switzerland for free Counter staff Giselle was very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THERESA - 18 November 2018
" Very easy and quick. Pisa airport is very easy to negotiate and the staff was very friendly. "
" The check in was very smooth. The clerk was very friendly and helpful. Check out was also easy and very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JARY - 13 November 2018
" Very good. "
" Except for a little delay in closing the account, it was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MITJA - 11 November 2018
" Easy and good value. "
" Generally speaking everything was okey, but I noticed immediately that a wheel was damaged but not marked on the contract and the fuel was marked as full although there was only 3/4 of the tank full. But the staff was friendly and professional. And the car was almost new, so everything fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ASTERIOS - 09 November 2018
" I think that generally Sicily is a wonderful place for all the people Specially with the car "
" Everything is excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIANO - 09 November 2018
" Satisfait "
" Very professional team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 09 November 2018
" Auto Europe provided choice for rental "
" Very efficient staff at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by YANN - 06 November 2018
" We found autoescape consistently cheaper than autoeurope. "
" Long queue to get the car, debit card additional fees enormous, car dirty inside. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PAUL - 06 November 2018
" Very nice rental experience and good value for money "
" The hand brake button was a little tricky to get used to especially on hills "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALES - 05 November 2018
" Everything ok "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIO - 05 November 2018
" Fine "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KIM - 02 November 2018
" H "
" G "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAOS - 01 November 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TIBOR - 31 October 2018
" I unnecessarily paid out Auto Europe for the supplementary insurance because the rental company does not accept :( "
" The company did not accept the additional insurance I purchased at Auto Europe. The condition of the car was good. The certificate issued was that the car was damaged, but there were several scratches on it. I've made photos of the bugs. At the time of drop-off, the staff indicated the scratches but was accepted by the photos. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JONNA-LEENA - 30 October 2018
" I have used Auto Europe thrice and it has always been a good experience! I will definitely use Auto Europe in the future whenever I need a car rental in Europe. "
" Picking up the car was a bit slow as there was rush at the counter. Also, I found a couple of dents that were not marked on the form so I suggest you check the car carefully upon pick-up. I got a brand new car which was very clean and worked perfectly. The tank was not full but the petrol level was clearly marked on the form (of course it made it a bit difficult to adjust to the same level when returning the car). Drop-off was smooth as there was no rush. They checked the car, cleared the forms and released the blocked money. I would definitely recommend Sicily by car to everybody wanting to rent a car in Sicily! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARKOS - 29 October 2018
" senza la macchina non avrei visto nulla "
" era tutto perfetto non ho niente altro da dire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MIHAI - 29 October 2018
" ok "
" all was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VAIDOTAS - 29 October 2018
" Very good with explaining of prices - we know for what we pay. "
" There was no navigation system in car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by CARL-JØRN - 28 October 2018
" See above In total very good "
" God car and service at pickup Difficult to find return Parking and keydrop in Pisa Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUKAS - 26 October 2018
" Few months ago I was recommending autoeurope to everybody. Now I am disappointed that price is not finel. I rented car with child seat and expected that the price is final as it used to be. "
" hallo, i have ordered car with child seat and I expected that child seat is included in the rental price. Unfortunately I have found out that Sicily by car are thieves. I have rented good car for fair price 50EUR. How is it possible that they charge for child seat renting 48EUR??? Ok it is probably my fault that I didnt read your contract in detail. But the worst is that the child seat was dirty ( i chose the least dirty from all the seats) and was extremely stinking. How is it possible that they dont desinfect it. I was seriously warried what diseas can my baby catch. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SOTIRIOS - 26 October 2018
" The only negative thing was that despite I purchased the extra insurance, which was supposed to offer zero excess liability, still in some areas of Italy (like Calabria) an excess of 400€ still applies in case of theft. "
" The car could have been a bit cleaner "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by VADIM - 25 October 2018
" I've used autoeurope.de more than 10 years. I'm very satisfied the experience and I an going to cooperate with your company again. "
" The vehicle was dirty when I collect it in Venice airport. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by DRAGOS - 24 October 2018
" I would expect a fair and honest rating of rental companies on your site, but this was not the case. Sicily is rated way too high for what it delivers in terms of customer experience. "
" Very, very bad experience at Sicily counter un Fiumicino Airport. We waited in cue for 2.5 hours (the flight took 1 hour...) only for the car rental procedure. Very disorganised, very long processing time/client (approx 20-25 minutes/client), not enough Sicily people at the counter, nervous people, etc. And the most frustrating was that at Sixt, Hertz, Europecar, Enterprise, Maggiore, etc., everything went fast and smooth! Never again with Sicily. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIORGIO - 24 October 2018
" I use Auto Europe since many years and often. I have an excellent experience with them "
" The cars are not in top conditions, but the prices are excellent and the renting experience works quite well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PETER - 23 October 2018
" Absolutely horrible. Waiting 3 hours in a queue just to get scammed by Sicily by car. "
" I want my money back - the man at the counter refused to give us our car, first demanding a specific credit card and then asking for a 500 EUR bribe. We had to get our car from a different rental company. I demand a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CARMEL (CHARLES) - 22 October 2018
" No problems at all. "
" No problems whatsoever, collected the car at 08.00 and delivered it back at 22.00 the next day and they were there even at that hour. very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RAMUNAS - 21 October 2018
" Everything was clear, the price - good. "
" Ten minutes and we had a car. Good service just the car we have got has strong smoke smell inside. Drop off was quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALFONSO - 20 October 2018
" It s fraud "
" 3 hrs waiting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by VITALIJS - 20 October 2018
" No problem "
" I have never met such a successful and rude service. terrible service clerk at the airport shouted at us. I am shocked by such a successful service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by DRAGOS - 19 October 2018
" Renting car at Alghero was still ok. Unfortunately, few days later, renting in Fiumicino was horrible. It took 2.5 hours of long cue!!! It never, ever, something similar happened to me with another renting company, in ony place on the Earth. It was a terrible experience! "
" Very difficult to find the parking lot of Sicily when taking the car (no proper signing). Long cue and waiting time at drop-off, should be more efficient and better organized. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by THAIS - 19 October 2018
" Good price, friendly staff, totally recommend! "
" Everything amazing! Car in very good conditions! Helpful staff! Just great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NIKOLAOS - 17 October 2018
" ΓΕΝΙΚΑ ΑΠΛΑ ΕΥΧΑΡΙΣΤΗΜΕΝΟΣ ΓΙΑΤΙ ΔΕΝ ΘΕΛΩ ΝΑ ΜΟΥ ΧΑΛΑΕΙ ΚΑΝΕΙΣ ΤΙΣ ΔΙΑΚΟΠΕΣ ΜΟΥ. "
" ΠΕΡΙΜΕΝΑ ΝΑ ΠΑΡΩ ΤΟ ΑΥΤΟΚΙΝΗΤΟ ΠΑΝΩ ΑΠΟ 1 ΩΡΑ.ΣΥΓΧΑΡΗΤΗΡΙΑ ΣΤΗΝ ΚΟΠΕΛΛΑ( ΠΟΥ ΗΤΑΝ ΜΟΝΗ ΤΗΣ ΣΤΟ ΓΚΙΣΕ) ΑΛΟΙΩΣ ΘΑ ΠΕΡΙΜΕΝΑ ΠΑΝΩ ΑΠΟ 2 ΩΡΕΣ.ΤΟ ΑΥΤΟΚΙΝΗΤΟ ΠΟΛΥ ΚΑΛΟ,ΚΑΙΝΟΥΡΓΙΟ, ΟΧΙ ΚΑΘΑΡΟ. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by ROMANA - 14 October 2018
" A good car company worthwhile to cooperate with. "
" All good. If you would clean the car just a little bit more then would be excellent. Thank You. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANTINIO - 14 October 2018
" overall experience was good customer service was poor "
" young girl was rude and unhelpful young man was wonderful and helpful car was full of scratcches and marks and not rocorded on the contract. had to intervein to ask staff to update the contract. drop off was unclear and hard to find. staff at drop off were helpful "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LINAS - 12 October 2018
" good prices "
" Profesional staff, good quality cars BUT : very long time waiting at office to collect the car - almost 2 hours! after returning the car on 9th October money still blocked from credit card till today - 13th October (even that car was returned without any problems) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VLADIMIR - 12 October 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by JACOB - 10 October 2018
" There was no CAR for us in milan despite booking months in advance and having all our paperwork in order. They lost an automatic vehicle and we received ZERO warning. Phonesupport from Auto Europe was not good. "
" This review is for HERTZ in milan when we arrived and there was NO vehicle for us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JEKATERINA - 09 October 2018
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by LAURA - 09 October 2018
" I always use Sicily by car when in Cagliari. It is a good rento and people every friendly "
" Staff is all the time disposals "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PAWEL - 05 October 2018
" I totally do not understand the credit card policy. There should be no extra cost for using debit card. I believe if client uses debit card he should not be treated worse off than the credit card client. Moreover for your clients consideration you should actually provide preference conditions for debit users rather than credit card users. If you are enforcing credit card policy, it means you are getting paid by the credit card companies and you do not care about your client financial health. As well if client is willing to take full insurance coverage he should have better condition in terms of deposit amount(which in such case should be zero) otherwise full insurance option has no sens. "
" I totally do not understand the credit card policy. There should be no extra cost for using debit card. I believe if client use debit card he should not be treated worse off than the credit card. Moreover for your client consideration you should actually provide preference conditions for debit users rather than credit card users. If you are enforcing credit card policy you it means you are getting paid by the credit card companies and you do not care about your client financial health. As well if client is willing to take full insurance coverage he should have better condition in terms of deposit amount(which in such case should be zero) otherwise full insurance option has no sens. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by VITOR - 03 October 2018
" no comments "
" no comments "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SOTIRIOS - 03 October 2018
" I had booked a Peugeot 3008 or similar but received a 308 instead which I would not consider as "similar" to the 3008. More although that this car had an in built GPS I was still charged extra for the GPS I had requested as possible extra. "
" I had booked a Peugeot 3008 or similar but received a 308 instead which I would not consider as "similar" to the 3008. More although that this car had an in built GPS I was still charged extra for the GPS I had requested as possible extra. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KRISTEN - 02 October 2018
" n/a "
" The initial check in to get the car took a long time to get my keys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by PETER - 02 October 2018
" I got a small car (Peugot 208) like requested and it was almost new (7000 km) so that was a nice touch. No problems what so ever with the car, check-in and drop-off. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JELENA - 30 September 2018
" Very good everything. Car, staff.... "
" Great cooperation... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ALEX - 28 September 2018
" I was fooled by your web site twice. First, you accepted my name and my wife's credit card without informing that it is not possible to get the car in such cofiguration. As a result, I was charged 90 euro. It was clear that the person at the counter saw this story not for the first time. Secondly, I was informed by the web site, that I am fully covered. In fact, I was supposed to pay any damage to the Sicily by car and then run after you. Actually, I will use all my power (and I have some) to make sure this story is shared. Your support person was not helpful and just disconnected. I am really angry and it will have consequences. "
" No comments "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by INGRIDA - 27 September 2018
" Everything was very good. Will wait next time. "
" Everything perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TIMOFEY - 27 September 2018
" All fine as expected "
" I've been provided with diesel car at the price of petrol one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PÉTER - 26 September 2018
" Good communication via e-mail. We could modify our booking very simply, very quickly. "
" Very kind staff, quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JURIS - 25 September 2018
" Experience with Auto Europe is good "
" Good car, quick drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RENATA - 24 September 2018
" Disgusting,a few hours afterI handed my car they cut me off the 960euro on my card ,not knowing why. "
" 1.THE CAR WAS DUSTY INSIDE. 2.THE CAR WAS DAMEGED IN THE BACK,THE OFFICE AGENT DID NOT MENTION THIS. I CALLED A SICILLY BY CAR EMPLOYEE AND SHOWED HIM THE CAR'S DEFECTS.THIS ISSUES HAVE BEEN NOTED BY THEIR EMPLOYEE ON MY CONTRACT. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by BOJAN - 24 September 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KHALED - 24 September 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DANIEL - 23 September 2018
" Overall the service was professional and fast. "
" The pickup was a bit slow due to the massive amount of people at the rental station. Apart from that, the counter staff was fast and professional. The car was in perfect condition, it was barely used. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VALERIE - 20 September 2018
" Very efficient. Good website and good prices "
" Very good services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JASON - 19 September 2018
" All was OK. "
" Signor Carmelo, was a delight to be served by him. He was efficient and very cordial. Even though opening hours was at 0800hrs he started serving guests at 0730hrs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHELE - 19 September 2018
" Ottima "
" Ottima "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by NARESH - 18 September 2018
" Worst experience ever. "
" It was worst experience of renting a car ever. Sicily by car didn't inform me about any cancellation of my booking even though I informed them a day before booking that I will come a bit late. They cancelled the booking and left me stranded at the airport. Neither autoeurope call center nor Sicily by car provided any replacement car. I will never ever book a car again from Sicily by car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by CIPRIAN - 17 September 2018
" never again with sicily by car. "
" was very surprised to find a dirty car outside. i was more surprised to find dirt inside and bad condition. i rent cars from many years but car uncleaned like this..... i look at cars near by, all of sicily by car, all of them like this. very bad experience. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by VIKTORIJA - 14 September 2018
" The car was ok, but the counter staff was very fast to talk and give us keys and didnt provide much of information e.g. about the cleaning service. "
" I was told that deposit will be released on Tuesday but its Friday and its still reserved. No further information provided. Tried to reach Sicily by car but without success. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANTONIO - 14 September 2018
" Very good value for money but unfortunately the car was very dirty "
" The car was very dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by WEI MIN MARK - 13 September 2018
" Convenient way to rent a car. "
" Convenient way to rent a car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RADU - 12 September 2018
" Good except for the mention above "
" Car was very dirty inside "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BERNARD - 08 September 2018
" Really good "
" Will rent from again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by HARALD - 08 September 2018
" very efficient "
" just ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARCADIO - 06 September 2018
" I have nothing to say "
" We had to wait more than 4 hours to get the car due to the elevated number of people waiting: this was not a great start to our vacation. We got an upgrade of the car and this compensated for the inconvenience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by FRANCIS - 06 September 2018
" Overall it was a good experience, we had to change car cause we hit the side of the road, the car was changed the next day. however regarding the situation of the wheel that was damaged by us we received no feedback and are still waiting to receive the deposit. if this is solved quickly i would highly recommend this company to a friend. "
" Overall it was a good experience, we had to change car cause we hit the side of the road, the car was changed the next day. However, regarding the situation of the wheel that was damaged by us we received no feedback and are still waiting to receive the deposit, its been 6 days. If this is solved quickly i would highly recommend this company to a friend. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by ANTONELLA - 04 September 2018
" Everything was in order, very good service "
" Very good experience, no surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELO - 30 August 2018
" We called the emergency number given on our email voucher and were told that we should send an email as no-one was available at customer service to assist with our above problem. We did send an email with the reply that AutoEurope is just a broker and we should resolve the issue with the supplier directly THEREFORE AUTOEUROPE WAS OF NO ASSISTANCE WHATSOEVER despite receiving our money weeks in advance "
" 1. we waited for 2 hours to be given the car in Naples 2. We were given a forward facing car seat for a one year old baby. When we asked for another, the only option given to us was a filthy one. The excuse was that it had just arrived. Please note that we PREPAID for the car including the car seat weeks before 3. No assistance was given to install the car seat 4 We filled the tank upon drop-off but the gauge showed that it was not full. Initially they refused to accept that it was full; eventually they signed that they were aware of the matter and would look into it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by LAURA - 28 August 2018
" It did not explicitly say on the website that the cost for the rental car would immediately be booked, so I was quite surprised when the money was missing from my account. This is the first rental car company that I have used which requires the full cost and not only a percentage of the total costs for the reservation. This should be clearly stated on the website during the time of booking. "
" We had a fairly positive experience. We were upgraded to a newer, but unfortunately much larger vehicle than we had booked, without given a choice. When we tried to ask for a smaller car (Italian city streets are tiny and parking in summer is scarce), suddenly no one spoke English. Luckily, nothing happened to the car during our trip and we were able to return the vehicle, undamaged, at the airport. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JUHO - 28 August 2018
" All good and good price "
" Otherwise good but the service was not that great "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by ADINA - 23 August 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KLEIDIA - 21 August 2018
" quite fast and I am already a acustomer "
" The car seemed not to be perfectly safe while driving. It was not the car I booked either (I booked a fiat 500 and received a dacia instead). I also believe that the fee for dropping off in another locations is not proportionate. I big company should provide customers to drop off in any location within a specific member state? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by JOEL - 21 August 2018
" I already wrote in section 3 "
" Probably I will not rent a car from your company again. First, nobody cares there about solution. Any questions/problems, you are on your on. Second, I paid for automatic gearbox car but I received manual gearbox. I can drive with manual that is not a problem but this is not what I paid for. You staff response was just write to customer service if you want. To pick up and drop of the car we had to wait the person like 30-40 minutes before someone game. For every step you immediately charge money but offer almost 0 responsibility. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by ARISTOTELIS - 19 August 2018
" I have contacted autoeurope to find a solution for the card and they had wrote to me to contact cicily by car. This is unbelievable as I booked the car from auto Europe "
" My credit cart was charged by 1000€ for the quarantee the time of contract at 8/8/2018. Till today has not discharged. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROGER - 18 August 2018
" Nice experience "
" Good car as new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VLADIMIR JOSE - 16 August 2018
" Never again. Enjoy my 90 euros "
" Couldnt rent one because it wasnt stated clearly we needed a credit card and we rented it online a couple of hours beforehand and when we wnt there and asked for a refund from customer service, i did not receive it as you guys do not refund. Never again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by JAROSLAV - 14 August 2018
" Without any problem "
" Without any problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by DORIN - 14 August 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 14 August 2018
" I have never really enmcountered any unforeseen issues when booking with AutoEurope - so overall, quite satisfied customer - provided I soon get my deposit back as explained above, thanks! "
" My ratings are based on an expectation that I will soon receive my full deposit for both cars rented back. At this stage, some 72 hrs after returning the cars, wI still have some 2300 EUR with "waiting status" on my account - which I expect to get back soon and fully. By leaving the key in a box, as Sicily by Car only opens at 08:00 - (which honestly is very late - as we have to check in 2 hours before departure) and our RyanAir flight got moved forward, so not possible to see the staff when returning the car. Did try to enter the rental office, but was thrown out by a sour Italian lady from another rental company sharing the office building. The pick-up/drop off point is located very close to the terminal, so only a 200 metres walk - and my only other issue is that it seems odd having to fill in all details from our electronic booking once more at the counter - but then again, it is Rome!-) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by DENIS - 14 August 2018
" Kindly ask to return an advance payment of 69.35EUR for reservation EU14963135-1 as service was not provided. 8 of August I visited rental desk of Sicily by car company and show them voucher and my documents. Lady at the desk checked my credit card and rejected to give me a car in very offensive manner, explaining that my card is not credit (as she think). I contacted your representer by phone, but I got no help. I also contacted my bank to find out what is wrong with my card, they confirmed that my card was verified by rental company and reply from bank was positive, what means that my card was ready for deposit block, but for some reason rental operator rejected to proceed. Later in 30 minutes I rented a car in another company and rental deposit was successfully blocked on my card. I think that such behavior of Sicily by car is damaging not only their business, but also damage my trust in Auto Europe company where I rent cars for more than 8 years. I hope my payment will be returned, otherwise I have to dispute my transaction in bank. Regards, Denis Krivtsov "
" Kindly ask to return an advance payment of 69.35EUR for reservation EU14963135-1 as service was not provided. 8 of August I visited rental desk of Sicily by car company and show them voucher and my documents. Lady at the desk checked my credit card and rejected to give me a car in very offensive manner, explaining that my card is not credit (as she think). I contacted your representer by phone, but I got no help. I also contacted my bank to find out what is wrong with my card, they confirmed that my card was verified by rental company and reply from bank was positive, what means that my card was ready for deposit block, but for some reason rental operator rejected to proceed. Later in 30 minutes I rented a car in another company and rental deposit was successfully blocked on my card. I think that such behavior of Sicily by car is damaging not only their business, but also damage my trust in Auto Europe company where I rent cars for more than 8 years. I hope my payment will be returned, otherwise I have to dispute my transaction in bank. Regards, Denis Krivtsov "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PANTELEIMON - 10 August 2018
" A was pleasantly surprised. "
" A was pleasantly surprised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IOANNIS - 03 August 2018
" Excellent car "
" Everything was excellent, but the long queue and the fact of 3 hours waiting to get the car after a long flight, under 35 Celsius, without a waiting room infrastructure is completely unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXEY - 02 August 2018
" I like "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZOLTAN - 01 August 2018
" Car was ok. "
" Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BENJAMIN - 01 August 2018
" X "
" To pick up the car, we had a very long wait and there was a customer who simply jumped the queue. Drop off was swift and the staff was really helpful. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PESCARA, IT - Reviewed by ANTONIO - 31 July 2018
" Fine, I appreciated the different options when choosing and booking the car. "
" Good experience. I did not wait too much, the car was clean and quite new, not very powerful but enough for my trip. The entrance to give back the car at the airport of Pescara is not very visible, they could tell about it when one gets the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NENAD - 30 July 2018
" I booked and paid in advance everything as usual as this is more than 5th time that I am booking through auto Europe, almost always selecting Sicily by Car, but this time I received car with many damaged and with no full tank. I took the car in Lamezia Terme and I returned it in Catania where I was experiencing additional unpleasant shock where they were claiming for the existing marked already damage that they consider it as a new damage and they blocked additional 402 EUR beside 1100 EUR which they didn't unblocked yet. I was very disappointing and I will make a claim for this. I have with you additional cover paid as well and let's try to resolve this. I have all photos for the things that I mentioned. "
" I booked and paid in advance everything as usual as this is more than 5th time that I am booking through auto Europe, almost always selecting Sicily by Car, but this time I received car with many damaged and with no full tank. I took the car in Lamezia Terme and I returned it in Catania where I was experiencing additional unpleasant shock where they were claiming for the existing marked already damage that they consider it as a new damage and they blocked additional 402 EUR beside 1100 EUR which they didn't unblocked yet. I was very disappointing and I will make a claim for this. I have with you additional cover paid as well and let's try to resolve this. I have all photos for the things that I mentioned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANNA - 30 July 2018
" This is a great way to rent a car!!! "
" When I dropped off car early in the morning, I was worried as I didn't fill in correctly the paper work, but all seems to be well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARTIN - 29 July 2018
" Not the car I wanted. Golf instead of Fiat 500L. "
" Not the car I wanted. Golf instead of Fiat 500L. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by OLGA - 29 July 2018
" I spent 10 minutes to take a car and spent 5 minutes to return it. Instead of WV golf gave Nissan Kashkai. The car was almost new, in the maximum configuration. I had a full coverage insurance. It was blocked only 300 € for the trip (3 weeks) and unlocked on the day the car was returned. "
" Very good service, quickly, pleasant, height quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GYÖRGY - 26 July 2018
" Dear Madame/Sir, I would like to ask your kind cooperation in regarding the following situation. In advance our journey to Sicily I booked and also paid the rental fee of the Fiat Panda for one day through your webpage. The amount of the rental fee was taken from my credit card and you sent the voucher with which we went to Sicily by Car car rent company on 22th July at 08:00 in the morning.. We have given our IDs and also tried to provide my credit card (which is Mastercard) and my friend's card as well (Maestro) for the deposit. Non of our card were good for the company so they refused to provide us the paid and booked Fiat Panda. We have told them that we paid the car rental fee in advance but they informed us that we have to ask directly your company to refund our money. I would like to ask you to solve this situation due to we were unable to got the car from the company. Thank you for your understanding! I'm looking forward to your kind and positive answer! Best regards: Eszter Szuromi "
" Dear Madame/Sir, I would like to ask your kind cooperation in regarding the following situation. In advance our journey to Sicily I booked and also paid the rental fee of the Fiat Panda for one day through your webpage. The amount of the rental fee was taken from my credit card and you sent the voucher with which we went to Sicily by Car car rent company on 22th July at 08:00 in the morning.. We have given our IDs and also tried to provide my credit card (which is Mastercard) and my friend's card as well (Maestro) for the deposit. Non of our card were good for the company so they refused to provide us the paid and booked Fiat Panda. We have told them that we paid the car rental fee in advance but they informed us that we have to ask directly your company to refund our money. I would like to ask you to solve this situation due to we were unable to got the car from the company. Thank you for your understanding! I'm looking forward to your kind and positive answer! Best regards: Eszter Szuromi "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by IOANNIS - 24 July 2018
" GOOD "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PREOTU - 23 July 2018
" i m very pleasent that i use this firm "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CORNELIU - 22 July 2018
" Everything was perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LEVENTE - 19 July 2018
" It was ok. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALBERTO - 17 July 2018
" In general positive, given the fact that car replacement didn't affect our holidays "
" The car had technical problems. Luckily we were closed to one of the two airports in Milan and after a call to the emergency service we were directed to Linate rental car area and we had our vehicle replaced swiftly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GEORGIY - 16 July 2018
" Very good office in Malpensa "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TIMOTHY - 16 July 2018
" (see above) "
" Counter guy had no idea how to operate anything in the vehicle, and so he referred me to people outside for any such questions, though those people are no where near the car pick-up at Florence airport and when I went looking for them could not find them. This cost me a great deal of time trying to get the top down on the cabriolet and get the GPS started. The top's button had no indicator but I finally figured out that I had to hold that button up or down for the entire duration of the top's movement. I got the GPS maps to work but was unable to get the voice to work consistently such that I stopped using it and used my own phone GPS. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FRANCESCO - 14 July 2018
" I was supposed to have paid an extra insurance in order to have an extra coverage. once got to the Sicily By Car desk, the staff there did not see any extra insurance coverage paid through you and so I had to be charged again of about 95 Euro to have the same insurance coverage that I had already paid once I booked the rental car. is there something "
" I was supposed to have paid an extra insurance in order to have an extra coverage. once got to the Sicily By Car desk, the staff there did not see any extra insurance coverage paid through you and so I had to be charged again of about 95 Euro to have the same insurance coverage that I had already paid once I booked the rental car. is there something that I can do? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ROBERT - 09 July 2018
" Easy booking with great results. "
" Both pick up and drop off were seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by STEPHEN - 09 July 2018
" See above "
" I was given a brand new Peugeot 308 which I was relieved to return in perfect condition. On returning it the woman at drop off immediately ran her hand under the plastic sill beneath the front bumper and said it was scratched. It was, but who know when as I didn't look UNDER the car when I picked it up, plus it was invisible and superficial and in no way would affect the appearance or performance of the car. Plus why did she immediately look there? Clearly a scam and one they can repeat endlessly as no one normally looks underneath the car for damage. They charged me over €900 for the so-called damage, which they clearly will never repair. Absolute disgrace. They more or less laughed at me when I said it was a con. In my opinion you should either investigate their practices or strike them off your list of approved agents. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALESSANDRA - 09 July 2018
" Everything was ok "
" Great value, high quality "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DAVID - 05 July 2018
" E,xcelent "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LUCIANA - 03 July 2018
" Very good service from the employees by phone or e-mail, if you need. "
" I made the reservation when I was in transit, from inside a train and by the time I got the car I could not print the voucher and the desk clerk was a bit rude, saying I should have printed it. When I said that I rented a car every day for more than 6 months and I was never required to do so, he replied that he would "kindly" let me send it by e-mail to the rental company, but "he could not even provide the car" (all this after I wait in a queue of more than 1 hour to be met). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by BETTY - 01 July 2018
" The counter person was without pleasure but the car was nice and the drop was quick and easy. "
" The car was excellent and in fine condition. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by TEODOR - 30 June 2018
" the car was almost new, it was at a higher class than we ordered for the same cost. The car was clean, everything was fine. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KRISTINA - 26 June 2018
" It is impossible to receive efficient help online. After I saw unknown charges to my credit card (160 Eur instead of 96 Eur that I expected to pay for child seats) nobody has replied to my claim I posted via autoeurope website. I was not sent an invoice and have no idea what the charge is for. "
" The counter staff put some unknown charges on my agreement as I am seeing now. I had two tired kids on me at the airport and no time to read every word and I expected to rent the car under the conditions on autoeurope.eu voucher. However they charged more after the rental period ended without explanation. The child seats were filthy and old. The staff lied that the vehicle is "new, no damage" when in fact the car had a 20x20 cm bruise on the front bumper and small damages on mirrors which are not covered by zero deductible. The parking lot employee was reluctant to mark that damage but he did when I asked. What if I weren't that careful to check the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 25 June 2018
" The car was ok "
" The counter guy, who give us the car was an arrogant and impatient asshole. His scornful abuse was unacceptable, I think he is not able to work in any place where he can contact with clients. Unfortunately I don't remember his name, but you can find him based on my voucher number. Because of this guy, I won't suggest Sicily by car to nobody and I will give the worst feedback to you, thanks to this jerk. If you are really cares about client feedback, you may have a conversation with him. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDRES - 24 June 2018
" But best realation quality price you find in Italy "
" Silght scratch on the plastic bumper was was considered an evaluates as damage - which clearly was not and cost me $ 370 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ARNAS - 22 June 2018
" Partners should communicate "
" Rude staff which talks with you if they do mercy for their clients "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MACIEJ - 20 June 2018
" Smooth experience no problmes occured. "
" Fast service, car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by STEFAN - 20 June 2018
" completely ok "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by SPYRIDON - 17 June 2018
" The girl on the desk was very kind "
" I didnt have credit card and debit card wasnt accepted so i had to pay another 185 euro more than the 140 that i ve paid at first place. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOAO CARLOS - 14 June 2018
" Was easy and good price "
" Al ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JUAN - 12 June 2018
" Read previous box. Such a bad experience with your customer service. We want our money back. "
" That company is a fraud. The line to pick up the car was 3.5 hours. People where pissed with staff because of it. After waiting for 2 h we decided not to pick up the car, lose the money and go to Avis. Last time we use your system. We feel tricked. We called your customer service and was totally unuseful, basically told us to fuck off. Such a bad experience. We want our money back! We are going to write bad reviews so other people are not tricked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by PAUL - 03 August 2017
" I had no problem with insurance/refund, so I can't rate all autoeurope possibilities. Booking was easy, all info about rental was clearly explained on site. "
" Blocked excess was unblocked on the same day we returned car. The car was almost new, less than 5000 km, no scrathes. Nobody tried to force me to buy additional insurance. "
ROME, IT - Reviewed by HÃ KON - 01 August 2017
" Okay, just don't choose Sicily by car "
" First of all, the car that they use as bait isn't even in their fleet of cars. Secondly, they are that cheap because there is no insurance in the price. I ended up paying more than I would at hertz. My advice is choose someone else! "
LAMEZIA TERME, IT - Reviewed by VALENTIN - 01 August 2017
VENICE, IT - Reviewed by PIER PAOLO - 27 July 2017
" With Auto Europe I was able to get a reservation while all other agencies were booked. "
" The car provided was good, There could be more support at the moment of delivery. I have now the issue that my credit card has been charged a deposit of 1100 Euro and after 4 days it is not been released! "
VENICE, IT - Reviewed by ELISE - 25 July 2017
" The customer service was very poor and appalling. We were immediately met with a very unhelpful woman. She did not give us any information about insurance so we were shocked and scared the next day when we woke up and our credit card company contacted us about a $1,000 hold. She never told us this would happen. We told her the GPS did not have Slovenia on it but she dismissed our concerns and it turns out we were correct and we did not have a working GPS at all which meant we had to pay for so much data (we put Slovenia on our booking so it was not a surprise) . She told us the GPS was updated, but upon turning it on it said it was 47 months expired. While checking out, her and her coworker mocked us to our faces not knowing we understood. "
PESCARA, IT - Reviewed by GHEORGHE - 24 July 2017
CATANIA, IT - Reviewed by JÜRGEN - 22 July 2017
" It was not a 100% clear and easily understandable when making the reservation, how much will be potentially deductible during the rental period. "
" The rental car had a lot of little scratches (pre-existing damage). It was difficult to inspect the car before leaving the rental area (it was dark and I didn't have a lot of room). "
BOLOGNA, IT - Reviewed by DEMIR - 21 July 2017
" The staff is very strict! "
SIRACUSA, IT - Reviewed by CEDRIC - 20 July 2017
" total rip off was charged 800 euros by car rental company for deposit and was not interested about auto Europe and the agreement, would never hire from you ever ever again "
" ignorant, I'm still waiting for my deposit back "
MILAN, IT - Reviewed by MARCO - 19 July 2017
CATANIA, IT - Reviewed by GHITA - 17 July 2017
" The problem with such rental via auto Europe is that, whatever you tell the car rental company, they tell you that they cannot do it because you paid at the level of Auto Europe and not at their level. For example, I kept the car 9 days instead of the 10 previously paid and they told me immediately that there would have been no problem being reimbursed 1 day, but only if it was rented directly. So my "not recommending Auto Europe" is that I would not recommend an intermediate company. "
" The car was not very well prepared. Only 2/3 of the fuel tank was filled and the glass liquid tank was empty!!!! We this was reported, the only excuse found is that, as the weather is hot in Sicily, then the liquid certainly evaporated!! Interesting comment. "
BERGAMO, IT - Reviewed by KRASIMIR - 17 July 2017
BARI, IT - Reviewed by MINDAUGAS - 16 July 2017
" I was waiting in a row 1 hour and when my turn came i have to take another row to prepare my order in the airport office. The girl working at the table of this row told me just after all that i must take next row. Is it difficult to write this on the office table? car was not ready- i had to wait in the office and till they clean inside of the car in parking. Why do we indicate time of arrival then? I was told that car used diesel and such remark was made by employee who gave me car in parking. It uses petrol (benzin). and it took 45-60 minutes till your office clearified and confirmed that. My holiday time also cost money, don`t you think so? "
" written above at Autoeuropa. I do not know relation between Autoeuropa and Sicily By Car. "
BOLOGNA, IT - Reviewed by MIRCEA - 14 July 2017
" I had a surprise from Autoeurope,reserving a diesel Fiat 500L and receiving a Citroen C3 Benzin. My reservation was cancelled by Autoeurope, I was lucky with Sicily byCar , they found this solution. "
" Sicily by Car found the solution for the mistake of Autoeurope. Short time to wait both for picking up and delivering , very professional approach. "
BARI, IT - Reviewed by DAINIUS - 11 July 2017
" Car was dirty inside. Tank was not full. "
MILAN, IT - Reviewed by NINO - 10 July 2017
ROME, IT - Reviewed by ROGER - 09 July 2017
" Used before from Fiumicino as there is a good level of customer service at the check-in desk and at the car pickup / dropoff area. "
CATANIA, IT - Reviewed by ANDRIUS - 05 July 2017
CAGLIARI, IT - Reviewed by ROMAN - 04 July 2017
BOLOGNA, IT - Reviewed by CRISTIAN - 03 July 2017
VENICE, IT - Reviewed by JEFFREY - 02 July 2017
" There was a little confusion about how to make changes in the reservation, but an email to the main office was sufficient to take care of it. "
" I had purchased the zero deductible insurance when I picked up the car in Venice, and it was a good thing that I did because I had a minor interaction between my car and a solid building during the trip, which took out one of the rear signal light casings. I was concerned that, despite having had the coverage, there might be some hidden problems, but when I got to Pisa, the agent there couldn't have been more professional. "
FLORENCE, IT - Reviewed by IOAN MIRCEA - 02 July 2017
BOLOGNA, IT - Reviewed by CRISTINEL - 02 July 2017
" The personnel at the arrival Terminal was very kind. The car was new, with only 4.500 km and also very clean and very good. Regarding the price, this offer from Auto Europe together with Sicily by Car was the best rate I could find, so Thank You for everything! "
BOLOGNA, IT - Reviewed by HOLBAN - 30 June 2017
CATANIA, IT - Reviewed by GABRIEL - 30 June 2017
MILAN, IT - Reviewed by MARCO - 29 June 2017
TRAPANI, IT - Reviewed by MAXIME - 28 June 2017
CAGLIARI, IT - Reviewed by PREDRAG - 27 June 2017
CATANIA, IT - Reviewed by DERYA - 26 June 2017
" Dear Sir , I have completed my car rental in Ctania at 23th.06.2017. My return flight to Istanbul ws very early and therefore left the car at 06:30 very early in the morning. The office was closed , therefore left the car to the car park and put the key to the dropbox at the Sicily by Car office. Since the office was closed I didnot get the invoice , I have paid extra for additional insurances , GPS , and some bigger car to the company also. Did not receive the invoice for additional insurances and left all the documents within the car. You are requested to contact with Sicily by Car office at the Catania Airport and make them send the payments that I make. It was about 154 ? total. Thanks & regards. "
" Dear Sir , I have completed my car rental in Ctania at 23th.06.2017. My return flight to Istanbul ws very early and therefore left the car at 06:30 very early in the morning. The office was closed , therefore left the car to the car park and put the key to the dropbox at the Sicily by Car office. Since the office was closed I didnot get the invoice , I have paid extra for additional insurances , GPS , and some bigger car to the company also. Did not receive the invoice for additional insurances and left all the documents within the car. You are requested to contact with Sicily by Car office at the Catania Airport and make them send the payments that I make. It was about 154 ? total. Thanks & regards. "
BERGAMO, IT - Reviewed by IOANNIS - 24 June 2017
" The car was dirty and you could not even clean your window because there was no water for the wipers. The day we returned the car there was no one there and we had to wait 20-25 minutes. We could have missed our flight. "
BERGAMO, IT - Reviewed by BERNADETTE - 22 June 2017
" the booking process online was good. Checking out the car from airport was quick. But for example the GPS was not charging in the car.. so battery died and I couldn't use the GPS for most of my holiday. That was a big disappointment as well. "
" The drop off address is wrong on the printed forms that you receive with your vouchers , ( Drop off address in Rome) it is the address of the main bus terminal but its not the drop off place. It is very very frustrating when this happens. "
CAGLIARI, IT - Reviewed by MONIKA - 22 June 2017
ROME, IT - Reviewed by ANASTAIOS - 21 June 2017
TREVISO, IT - Reviewed by MARKO - 19 June 2017
ROME, IT - Reviewed by GIORGOS - 18 June 2017
FLORENCE, IT - Reviewed by PAUL - 14 June 2017
" pck up and car return not in the same location as the office. that means you have to shlep your bags ithrough crowded Florence! "
ROME, IT - Reviewed by NIKOLAS - 12 June 2017
" Perfect in general. Only issue was the difference between having a credit card versus a debit card which ending up costing a whole lot more. I don't see the difference as in both cases you can find the customer which is the most important. "
" Perfect in general. Only issue was the difference between having a credit card versus a debit card which ending up costing a whole lot more. I don't see the difference as in both cases you can find the customer which is the most important. "
TRAPANI, IT - Reviewed by MAREKAS - 12 June 2017
" Good price "
" New car, fast service, I am happy😉 "
BOLOGNA, IT - Reviewed by ALEXANDRU FLORIN - 06 June 2017
ROME, IT - Reviewed by STERGIOS - 05 June 2017
" Pros: AutoEurope contracted with "Sicily by Car", which is a decent company with good rates and good customer service Cons: AutoEurope has very strict rules. No changes within 48hours of reservation. Typically, the rental companies offer changes anytime. Auto Europe is not flexible, so if anything changes in your travel plans, you are stuck. "
" Good rates, good customer service, but bound by AutoEurope so not able to change to reservations made by through AutoEurope. Next time, I will skip AutoEurope and work directly with Sicily by Car . "
ROME, IT - Reviewed by IDO - 05 June 2017
VENICE, IT - Reviewed by PER - 03 June 2017
" Good communication, clean car, friendly people "
" Clean car, professional service, no hikups "
CATANIA, IT - Reviewed by CALOTA - 03 June 2017
" Dear Autoeurope I have a big problem I arrive in Catania, and after waiting 3 hours, they do not want to rent a car to me, because? I do not have a Credit Card. I have only Debit Credit I call at Autoeurope phone from Italy, and I discuss with a person. He told me to give an email Idea is next : - Everywhere in Europe I rent cars only with Debit Credit - I told them to block 10.000 euro, but they do not accept debit card Idea is that nobody when I pay the car, on internet, told me this, that I need only CREDIT CARD to can rent ! I make the reservation with a Debit Credit Autoeurope take money from a Debit Credit After I do the the reservation, i receive 5 pages where is write about Credit Card Sicily by Car dont want to give me the car "
" was disaster ! very low quality ! in 2 hours another friends comes, and rent directly from office the cares, not by internet. they pay the rate, with debit card, guarantee with debit card, and was ok ! was ok, because they pay price list on desk... this is the services ... "
VENICE, IT - Reviewed by DOMINIQUE - 03 June 2017
BERGAMO, IT - Reviewed by AIKATERINI - 03 June 2017
NAPLES, IT - Reviewed by SHAILESH - 02 June 2017
MESSINA, IT - Reviewed by RADU - 31 May 2017
" The car was new and very good. But, two days after we give back the car I still did not receive the money for warranty. "
FLORENCE, IT - Reviewed by CHANATDA - 30 May 2017
" Dear Sir, My name is Chanatda Ruangrat, I rent a car voucher 12333883 via sicily by car at Florence on 25 May 2017 and also buy an insurance via autoeurope website. However, the staff at the rental shop said if there is an accident, i have to pay it's not cover event i buy from your website, so i pay 22 Euro plus for all protection. However, I've noticed from my credit card by AUTONOLEGGIO AUTO EURO FFIRENZE IT 34.73 euro on May 26, 2017 What is this for? If it for insurance it should be 22 euro. and I've already paid the rental for AUTO EUROPE 498922061490 DE 31.67 Euro. on 17 April. Could you please check it for me? Best regards, Chanatda Ruangrat. "
" Dear Sir, My name is Chanatda Ruangrat, I rent a car voucher 12333883 via sicily by car at Florence on 25 May 2017 and also buy an insurance via autoeurope website. However, the staff at the rental shop said if there is an accident, i have to pay it's not cover event i buy from your website, so i pay 22 Euro plus for all protection. However, I've noticed from my credit card by AUTONOLEGGIO AUTO EURO FFIRENZE IT 34.73 euro on May 26, 2017 What is this for? If it for insurance it should be 22 euro. and I've already paid the rental for AUTO EUROPE 498922061490 DE 31.67 Euro. on 17 April. Could you please check it for me? Best regards, Chanatda Ruangrat. "
GENOA, IT - Reviewed by IGOR - 30 May 2017
" exelent "
" As Technical manager off Exmar Yachting I am using your Genoa airport rental for more then 3 year minimum 3 to 4 months yearly . All your airport staff is excellent . "
ROME, IT - Reviewed by LISA - 28 May 2017
MILAN, IT - Reviewed by IOANNIS - 23 May 2017
ROME, IT - Reviewed by PANAGIOTIS - 21 May 2017
" abcdefg........ "
" .....xyz "
MILAN, IT - Reviewed by KRISTAPS - 17 May 2017
" So far good:)! I haven't got back my security deposit yet from Sicily by Car. If I I will get it 100% , no unexpected triks, than I m fully satisfied with your provided offer!- very good deal, I will recomend AE to my friends. "
" It took for me 2,5 hours to get the car from them. The problem was , that during the process when I was filling paperwork, they wanted to hold on my credit card two times 1250 eur!!!!!The problem Was so simple , but they could manage it in proper way- During the process to hold deposit on my credit card ,something went wrong with POS terminal and they recieved slip, that process was unsuccessfully And they wanted to do it again, but the same time I got a sms from my bank, that trx was sacesfull and money 1250 eur was holded. I shown them sms,interbank where it was clearly shown, that evrething was done. I also provide option to talk with my bank who was ready to approve that trx " did her job". We were arguing arrond 1,5 to whom is true!!! "
BERGAMO, IT - Reviewed by ELIGIO - 17 May 2017
TRAPANI, IT - Reviewed by PETR - 15 May 2017
" You should not offer Sicily by car services on your website if you do not want to lose your reputation. "
" A typical tourist trap. You book your car via website, than you go to the counter and they want to withhold additional 1300 EUR from your account or buy a 100 EUR insurance. Do not use their service. Petr "
MILAN, IT - Reviewed by TSVETAN - 15 May 2017
MILAN, IT - Reviewed by YURI - 14 May 2017
ALGHERO, IT - Reviewed by MIROSLAVA - 11 May 2017
PISA, IT - Reviewed by ERIKA - 10 May 2017
" The car rental was great. But upon check out I was told my deposite would be immediately refunded then I emailed & inquired about it & they said 14 days, which is absolutely ridiculous. "
TREVISO, IT - Reviewed by MAREK - 08 May 2017
ROME, IT - Reviewed by HANNA - 05 May 2017
" When we make full insurance with auto europe the renting company ask to buy insurance from there own company or they have to lock a huge amount "
" It was so bad first they lock for me in my visa 1400 euro because i have buy insurance with auto europe not with sicily and since my visa cart limit was 1000 euro i have wait from 7 an until 1pm in order for my bank to increase the limit and in the returning date i have been late for two hours to deliver my car they have charge me full extra day i dont recomend sicily while i have a great experience with budget so on the next time i will sure rent with budget car "
MILAN, IT - Reviewed by VIKTOR - 04 May 2017
" Excelent "
" Excelent "
ROME, IT - Reviewed by GEORGE NARCIS - 01 May 2017
ROME, IT - Reviewed by HANAN - 29 April 2017
FLORENCE, IT - Reviewed by GUANGTAI - 14 April 2017
" good sevices "
MILAN, IT - Reviewed by PANAGIOTIS - 07 April 2017
ROME, IT - Reviewed by HALUK - 05 April 2017
" Very user-friendly, effective; usually catches the best prices in the market. Customer service is quick & responsive; works just fine. "
" The staff we met were very professional, quick and friendly. Thanks to all of them! "
MILAN, IT - Reviewed by ADI - 05 April 2017
" the insurance cover was not clear enough on website "
" when you explain people where is the airport gas station, SOMMA LOMBARDIA, please make sure to tell that it's in terminal 2 and not terminal 1! "
CATANIA, IT - Reviewed by ALEXANDRU - 03 April 2017
MILAN, IT - Reviewed by IGOR - 30 March 2017
TURIN, IT - Reviewed by VLAD - 27 March 2017
" They accepted only credit cards for the rental. "
BERGAMO, IT - Reviewed by KRESHNIK - 24 March 2017
" ok "
" i dont teak car "
MILAN, IT - Reviewed by YAIR - 23 March 2017
BOLOGNA, IT - Reviewed by MAURIZIO - 17 March 2017
" Operator in Bologna was not so friendly, he was complain with his mobile I asked to have a safety car to drive to Rome and he gave me a buy back car with over 50.000 km because he needs to send this car to Rome. This story happen every time I rent a car and I leave it in another place. It should be avoid "
" People in Rome Airport they checked the car and they were agreed with me the car was not completely safe for a long drive. "
MILAN, IT - Reviewed by DMITRY - 13 March 2017
" It was 3rd time when I use car from SbC in Milano - and again was satisfied, all services meet my expectations. And I again get very good price with full insurance (without deductable). "
LAMEZIA TERME, IT - Reviewed by FRANCESCO - 13 March 2017
CATANIA, IT - Reviewed by GREGORY - 07 March 2017
" I had really hoped for the Alfa Romeo, and while I understand you can't promise a specific vehicle. It was available through Avis and other competitors, so next time I'll shop around more. I also ended up with a car from a Class below the one booked, so I should get some kind of a refund, no? "
" I was somewhat pushed into buying more insurance cover than I needed, but overall the experience was pleasant enough. Although, I didn't get the Alfa Romeo, that was the car used as the type of car available for the Class F I booked. Instead, I was offered a stationwagon or SUV, much larger cars, for more money. So I went to a class below and ended up with a VW Golf. So really, I should be refunded the difference. "
MILAN, IT - Reviewed by HRISTOFOR - 07 March 2017
" Excellent service for the best price. I would highly recommend it to all my colleagues. "
" I think it is the best company for rent-a-car.Perfect servise for the best price.Polite and cooperative personal. "
BERGAMO, IT - Reviewed by ARTURAS - 02 March 2017
" I waiting Sicily by car staff in airport office approx 30 min "
TURIN, IT - Reviewed by CHARLOT - 01 March 2017
" No problems whatsoever. "
" Helpful and corteous staff "
CATANIA, IT - Reviewed by EDWARD PAUL - 01 March 2017
" Car quality good. Good value for money. The only problem was trying to communicate with Sicily by Car via e-mail; they did not answer my 2 e-mails. But Autoeurope then managed to contact them for me. "
BERGAMO, IT - Reviewed by CEZARY - 28 February 2017
" Queue at the airport was to long and it seems that it's regular - you need more people at there! Tank at my car was! not full and it created needs to fill it in short time. Normally it is full what's preferable from many reason. Nice and competent people "
" As above "
MILAN, IT - Reviewed by TATIANA - 27 February 2017
CATANIA, IT - Reviewed by JOSEPH PAUL - 27 February 2017
" Smooth transaction "
" Very friendly staff "
TREVISO, IT - Reviewed by CRISTIAN - 22 February 2017
" I was disappointed because they do not tell you what does means "zero excess". Although I payed for FULL CASCO booking, they didn't paid for a damage I had for that car. DISAPPOINTED "
" AVOID IT "
MILAN, IT - Reviewed by VADIM - 14 February 2017
BERGAMO, IT - Reviewed by ILMARS - 13 February 2017
BERGAMO, IT - Reviewed by ANDREJ - 11 February 2017
BERGAMO, IT - Reviewed by JEFFREY - 10 February 2017
" Very courteous staff on the counter and at the time of consignment and delivery of the vehicle. "
CATANIA, IT - Reviewed by HELEN - 10 February 2017
" Easy to deal with, good deal. Loved the car (clean, almost new) VW Golf. All worked well. "
" Great car - VW Golf - almost new, clean. Good service all-around. All worked well. "
ROME, IT - Reviewed by IN SUNG - 05 February 2017
MILAN, IT - Reviewed by MARIKA - 05 February 2017
" Everything else worked very well except checkout was little slow. "
MILAN, IT - Reviewed by GEORGIOS - 02 February 2017
" Good prices but tricky the charge for the insurance since the rental companies would demand any money from the driver and not from the autoeurpe insurance. "
" I had to wait for two hours at the desk to issue the rental. I would recommend that during weekends and especially during rush hours additional personnel should work at the desk and at the delivery point. "
TREVISO, IT - Reviewed by MARIJA - 02 February 2017
MILAN, IT - Reviewed by SAMER - 30 January 2017
" Best company to rent car "
BERGAMO, IT - Reviewed by MARCEL - 28 January 2017
" Well organized and efficient team with well selected partners. All your promisses were totaly fulfilled "
" Well organized and very efficient team in the airport and in the parking too. I hope that soon return of my guaranty will confirm my best opinion. "
MILAN, IT - Reviewed by EGONS - 23 January 2017
" Good price, great upgrade. Nice staff. Only minor dissapointment was worn out summer tires during winter snow storms. No accident. "
" Good price, great upgrade. Nice staff. Only minor dissapointment was worn out summer tires during winter snow storms. No accident. "
MILAN, IT - Reviewed by IMANTS - 19 January 2017
VENICE, IT - Reviewed by MICHAEL - 18 January 2017
" Every thing went very smoothly with renting the car. "
BERGAMO, IT - Reviewed by AUGUSTO - 16 January 2017
ROME, IT - Reviewed by JULIO - 09 January 2017
ROME, IT - Reviewed by RAJEEV - 09 January 2017
" Great! I loved the serivce "
" I had no problems. "
ROME, IT - Reviewed by RAYMOND - 07 January 2017
MILAN, IT - Reviewed by HAIKO - 05 January 2017
" Sicily by car is the worst car rental I ever experienced. The pickup was hard because i had to inspect three cars ( because of isdues like flat tyre etc), and during the return of the car, they came up with a windows dent issue, which is around 1 by 1 mm , which was already visible at the pickup but I thought its too small to make trouble about. Now they want to charge me additional 570 euro after I returned the car. This company I will never use again. I think its a bad business model. Offer cheap prices and let the customer pay later. "
BERGAMO, IT - Reviewed by WERNER - 02 January 2017
" I always use auto europe for my car hire. Usually we pick our car from bergamo and drop it to bergamo. In bergamo the service is super excellent. This time I had to drop it in Pisa. First and foremost in the parking you dont find the person to receive the car and I nearly lost my flight. Besides he coulldn't find any damage in the car and to write something and to really make me loose the flight he said that there is a small thing on the windscreen. Im sure that there was nothing, but since i was going to loose my flight i had to sign. I would like someone to call me to settle this matter because every time i phone no one is answering. I travel every month and i dont wish to change my car hire company because of this matter. "
" excellent service "
BERGAMO, IT - Reviewed by KAMEN - 23 December 2016
COMISO, IT - Reviewed by BERTRAND - 21 December 2016
" Fast and practical "
" Good price (off season) Simple check-in / check-out "
BERGAMO, IT - Reviewed by ASSEN - 18 December 2016
BERGAMO, IT - Reviewed by ARŪNAS - 17 December 2016
ROME, IT - Reviewed by JASON - 14 December 2016
" American Telephone operators rock! Italian front desk operators need to be schooled in "CUSTOMER"-Service. "
" Cons: -VERY Rude/Horrible at front desk (Even for Italians) -Downgraded my car, did not receive this high end model car nor discount -Dismissd when Needed to rent second vehicle, despite having arranged this in advance and almost had to beg Pros: +Telephone Customer service grade A +Did actually rent me a vehicle and waited for me +Nice car attendants at parking lot "
CATANIA, IT - Reviewed by GIURGIU - 12 December 2016
" They made us pay a coverage ( insurance) ... as theey said Sicily is a dangerous city, and in case of theft of the rental car... bla bla bla "
BERGAMO, IT - Reviewed by MARTIN - 10 December 2016
" Hi there, Please check the reservation bellow. I returned the car before hours with full tank diesel. I also had full insurance. Lately I found my credit card has been charged additionally 93.23 Euro at 11.11.16. No one explained to me why has been charged and no one send me any document for this surcharge Can you please explain??? On top of that I had to wait at the pick up more than 30min at front of empty loocked office at the car park just to pick up the key... Martin Marinov "
" Hi there, Please check the reservation bellow. I returned the car before hours with full tank diesel. I also had full insurance. Lately I found my credit card has been charged additionally 93.23 Euro at 11.11.16. No one explained to me why has been charged and no one send me any document for this surcharge Can you please explain??? On top of that I had to wait at the pick up more than 30min at front of empty loocked office at the car park just to pick up the key... Martin Marinov "
PERUGIA, IT - Reviewed by DOREL - 06 December 2016
" Very prompt and pleasant service at PickUp and DropOff. Too few signs where to leave car within airport - but easy to find. The car was moved from paid parking to SicilyByCar parking by the only employee - I would drive it direct there if it was a sign. I don't understand why I have to sign a 0.05EUR deduction bill from my card. Procedure? whom? "
MILAN, IT - Reviewed by CLIFTON - 03 December 2016
" Easy to use website with easily to compare functionality amongst various suppliers "
" Fantastic car fantastic service . Super fast pickup and return service "
MILAN, IT - Reviewed by OZDOGAN - 01 December 2016
" Car was out of repair which continuously "service" lamp lighting. Also "urea" lamp lighting. Authorized person didn't care when I informed him. "
MILAN, IT - Reviewed by MARIE - 30 November 2016
" Car was not very clean inside and smelled of cigarets. "
BOLOGNA, IT - Reviewed by VIKTOR - 29 November 2016
CATANIA, IT - Reviewed by DOMENIC - 22 November 2016
" Easy and smooth booking system "
" First time that I booked with Sicily by car and definitely will use again. Great service although a bit slow by the counter. "
TREVISO, IT - Reviewed by ELENI - 20 November 2016
" Very satisfied! "
" Very satisfied! "
PERUGIA, IT - Reviewed by EMILIAN DORIN - 19 November 2016
MILAN, IT - Reviewed by MICHIEL - 18 November 2016
BARI, IT - Reviewed by DARIUS - 17 November 2016
" Never have problems "
" The car is OK but not clear, without screenwach, pneumatic problem with wheel, only 1 person work at pick up place, before me was 3 peoples, but car pick up take 1.5 hour. They charge 200 euros more than in Order voucher. "
BERGAMO, IT - Reviewed by VOLKAN - 16 November 2016
" - car was vey dirty and with a lot of dents all around - the tank was not full - while returning the car i had to fight with maggiore people because of lack of parking place of auto europe "
" - car was vey dirty and with a lot of dents all around - the tank was not full - while returning the car i had to fight with maggiore people because of lack of parking place of auto europe "
BOLOGNA, IT - Reviewed by LEV - 16 November 2016
" The car was not very clean (inside and outside). Parking lot representative was waited by some customers as the office was closed "
MILAN, IT - Reviewed by IRINA - 15 November 2016
" Very fast service at desk! It took only 5 minutes to register and to sign docs. The car was absolutely new! Excelrnt service! Highly recommended! "
MILAN, IT - Reviewed by MILEN - 14 November 2016
CATANIA, IT - Reviewed by KARINA - 13 November 2016
" I have tried to change the days of rental and I did not get it. The announce said that was possible until 48hours before the reservation. But ot is a lie. I sent an email and the autoeurope said it was not possible. So I paid for 8 days and used a car just for 4 days. I could not chamged this. Your website is a lie. I was so upset with this thing. "
BOLOGNA, IT - Reviewed by PAUL B - 13 November 2016
TRAPANI, IT - Reviewed by VLADIMIRS - 08 November 2016
BOLOGNA, IT - Reviewed by ANTONIOS - 07 November 2016
" Having a late flight i emailed, in order to get some informations regarding what to do and how to get the car. The answer from Autoeurope was that they dont comunicate with the renting cars companies that they provide in internet. Also with Sicily by car, it has been a week now and the money stay blocked in my csard(1200euro ) with no reason "
" The person in Bologna airport was very kind. The car was clean enough. The procedure of picking up the car and returning to Rome ciampino was very good. The big problem is that they keep blocked 1200 euros in my credit card.Having tried to comunicate with them with several emails but no responce..Totaly unacceptable!!!! "
ANCONA, IT - Reviewed by PAUL - 07 November 2016
" Quick, cheap and easy to book. "
" The IT system of those company's are below every today standards. Each time they have to verify and put in a lot of data, withs they had allready from the booking or from an other previous hire. This results in long time waiting at the desk. "
FLORENCE, IT - Reviewed by HISHAM - 06 November 2016
" The booking process was simple and easy. Everything was well explained. "
" Everything went very smoothly from reservation through pick-up and all the way to drop-off. The staff was friendly and helpful, and the car was clean and in good condition. "
NAPLES, IT - Reviewed by BOGDAN - 04 November 2016
CATANIA, IT - Reviewed by RAMON - 02 November 2016
" I always use AutoEurope for my booking. This time was the first time I was let down by Sicily by Car. "
" I was very disappointed this time round. Although I had booked my car well in advance, upon pick-up, I was informed that there were no cars available in my category (J). I had to settle for a lower category since it was the only available option that could be given to me as a Manual and not automatic. Extremely disappointed. Staff was polite and tried to explain, and said sorry, but still, very unprofessional from Sicily by Car - and AutoEurope as their representative. "
ROME, IT - Reviewed by HONG JOON - 01 November 2016
" I will never rent a single car from you "
" I will never get back "
MILAN, IT - Reviewed by MAIT - 31 October 2016
" Car was new and in good condition. Service was quick, well understood and pleasant. "
TRAPANI, IT - Reviewed by GINTS - 30 October 2016
" Everything was very good, no problem occured. "
" Rental procedure was fast without any hesitation. Car was in very good technical and visual condition. "
VENICE, IT - Reviewed by NATALIJA - 30 October 2016
" This time round it wasn't great..Your tel numbers for help work very strangely. We called autoeurope Italy and lady dealing with Spain answered. It is impossible to call those numbers if you have mobile from another country. Very unhelpful. Was a very stressful situation for me. "
" Sicily by Car CC terminal did not work properly (was not asking for my PIN...and apparently IT cannot help as they have independent people working on it in the South of Italy and cannot call them???), I spent 2 hours calling my bank and waiting around. The bank said nothing is wrong with my CC but I need to introduce PIN. (which I always did with Locauto at the same airport and never had problems) At the end the girl was very kind and helped me (not sure how she did it) but I will be affraid to book with them again. After finally getting the car the rest was just fine. "
FLORENCE, IT - Reviewed by SUSAN - 30 October 2016
" I ordered an automatic, but got a 6-speed! Also, the car smelled like smoke. Yuck! GPS was a must and very helpful. "
" Offer non-smoking cars, please! "
LAMEZIA TERME, IT - Reviewed by MASSIMO - 27 October 2016
" On the desk, they insisted in upgrade larger car and expensive insurance being not so clear in pricese. I was disapponted on their behaivioir. Now - 3 maonths later - they took 61,00 ? from my CC because they claim I received a fine, and this money os for management of the fine. Last year happened the same with another company (Locart) but they dindn't charg me any money! "
BERGAMO, IT - Reviewed by IOANNA - 26 October 2016
VENICE, IT - Reviewed by IHAB - 26 October 2016
" Only one remark i have, I got car other than requested! "
BARI, IT - Reviewed by AUSRINE - 24 October 2016
BERGAMO, IT - Reviewed by CHRISTOS - 21 October 2016
BARI, IT - Reviewed by JOHN - 20 October 2016
BARI, IT - Reviewed by JEAN-PAUL - 20 October 2016
" To much paperwork is left to be done at Sicily By Car, Insurance should be completely handled when booking the car, not when picking up the car. Insurance should be better and clearer explained. Different amounts of excess payments seem to be used on the documents provided by Auto Europe and the actual providers of the car Sicily By Car. "
" A long queue to get the paper work done for the car pickup. Abou 1 hour waiting time. Although 2 staff members were present the process was very slow especially because they want to sell you additional insurance and if accepted it slows done of course the process because docments need to be copied, produced, filled out, signed and copied again. Credit cards need to be checked etc. I'll make sure not to hire a car again from SicByCar. The car itself was fine, the return also. "
VERONA, IT - Reviewed by ALEX - 17 October 2016
" Все было четко и быстро. Бронировал и оплачивал по интернету. При получении оформление заняло не более 15 минут. "
" Вместо заказанного фиата "Панды" получили пежо 108, которая полностью соответствовала данному классу машин. "
NAPLES, IT - Reviewed by ERVINE - 15 October 2016
" The car was good but it took over an hour waiting in line to get my car "
" Took forever to get my car. Almost an hour and a half standing in line. "
BARI, IT - Reviewed by HUSEYIN - 13 October 2016
" Very accurate service, price levels are good. English spoken persons very smooth an customer oriented service .I defintly recommend ... "
" English spoken persons fast and smooth service Customer oriented service . I defintly recommend "
PISA, IT - Reviewed by MARTIN - 11 October 2016
ROME, IT - Reviewed by KRISTJAN - 10 October 2016
" Smooth and trouble free booking. Will use Autoeurope in the future, too. Highly recommended "
" We got an upgrade and were very happy about it. Smooth and nice experience, will use Autoeurope / Sicily by Car in the future, too. "
FLORENCE, IT - Reviewed by JORMA - 10 October 2016
" Car was moderately damaged and a few dents were left unrecorded on the contract. Got the car park assistant to check them on the contract but he didn't enter them in their own database as it turned out at the SBC Bergamo aiport office. I had a video of the earlier car damages and Bergamo personnel were very cooperative and didn't charge me. The AE brochure said 2 drivers were included with no fee, but the administrator in Firenze didn't include my other driver in the contract after writing down her driving license details. I noticed it too late. Could've proven costly if anything had happened while she was driving. Other than that - very quick and easy service with good price. "
ROME, IT - Reviewed by LOUISE - 10 October 2016
MILAN, IT - Reviewed by MARIA SURIYA - 09 October 2016
" Sicily by car has very courteous people to handle their multiple problems, which they eventually resolve. The problem is that they have too many small problems: very slow in handling incoming renters= long queues cars with multiple minor tech problems Cannot extend/modify rental over phone or alternate branch. Must use rental branch Shall continue with maggiore and europe car "
TREVISO, IT - Reviewed by DENIS - 07 October 2016
" Always glad to find the best prices & offers in one place. "
" They went an extra mile for me this time. Happy with service & car provided. "
CATANIA, IT - Reviewed by VICKY - 07 October 2016
" Somewhat chaotic return scene at the airport took too much time and patience. "
BERGAMO, IT - Reviewed by ARTURAS - 06 October 2016
BOLOGNA, IT - Reviewed by YULIYA - 05 October 2016
" Perfect "
" They do not send me any notification about the amount they take from the hold, no explanation for what they take them... "
BARI, IT - Reviewed by GHEORGHE - 04 October 2016
" The car was very good, but dirty! Long line in front of the office. "
TREVISO, IT - Reviewed by ALEKSANDAR - 04 October 2016
" It was my second time that I book rent a car through Auto Europe, because I consider it as a serious company which responds very well. Will recommend it... "
" I am satisfied with the service of Sicily by car, especially the fact that I was upgraded to much better car when I came to collect it. I was asking to do some amendments (change the date and the place of delivery of the car) which was done very quickly over a telephone conversation. Thanks once again. "
BARI, IT - Reviewed by MINA - 03 October 2016
" Very nice car and cooperative staff. Luckily we came in the night and we received the car fairly fast, we have seen a long queue when we returned it. "
TURIN, IT - Reviewed by CRISTIAN - 03 October 2016
" Dirty cars with many miles. I wanted to change the car with a smaller one and when i arrived in the locations they said it was possible for various unsupported reasons i couldn't do that. "
FLORENCE, IT - Reviewed by DIMITRIOS - 02 October 2016
" Insurance fees too high. I bought the full package because I did not want any money to be held from my card but still 350 were held for 2 weeks. No point in paying for the full insurance. "
" Only negative is that tow-truck coverage was not included in the FULL insurance package!!! (first time I see this!!!!) even the cheapest insurance companies give this as package. I had to pay some extra money to get this cover too despite the fact that I bought zero excess package. "
BERGAMO, IT - Reviewed by PHUMIPAT - 01 October 2016
" Dear Autoeurope, This is to complain about the case that Sicily By Car did not honor my booking by providing the exact car type that I booked Mercedes VITO with Automatic Transmission. This is totally unacceptable. Upon contacting the staff at Milan Bergamo airport, they said that I had to wait indefinitely without any sign of when I shall get my car. Instead, they ended up provided me with the car with Manual Transmission, which had put me and my family in a risky situation in regards to road-safety since I had to ride the trip with Manual Transmission car that I am not comfortable driving. Please let me know how you plan to compensate me on this as with the safety risk that you had put me in. Attached please find reference document that showed they had provided me with Manual Transmission car instead. "
" Dear Autoeurope, This is to complain about the case that Sicily By Car did not honor my booking by providing the exact car type that I booked Mercedes VITO with Automatic Transmission. This is totally unacceptable. Upon contacting the staff at Milan Bergamo airport, they said that I had to wait indefinitely without any sign of when I shall get my car. Instead, they ended up provided me with the car with Manual Transmission, which had put me and my family in a risky situation in regards to road-safety since I had to ride the trip with Manual Transmission car that I am not comfortable driving. Please let me know how you plan to compensate me on this as with the safety risk that you had put me in. Attached please find reference document that showed they had provided me with Manual Transmission car instead. "
PISA, IT - Reviewed by MATTHEW - 01 October 2016
BERGAMO, IT - Reviewed by IOANNIS - 30 September 2016
" Easy and fast... "
" Everything was perfect and professionally. "
BERGAMO, IT - Reviewed by NORMUNDS - 30 September 2016
" Booking did my colleague, therefore cant say how it was. "
" Totaly car was good and service in Bergamo airport also. It was first expirence in car rental in Europe therfore difficult to compare with others. I gabe back car in another airport- Molpenza and I haven't full info how to do it. "
MILAN, IT - Reviewed by AHMADREZA - 29 September 2016
" The process is slow and time consuming. Both for pick up and drip off. Hertz, my previous experience in Germany, was much quicker. Car model variety is also limited. Apparently, Sicily by Car offers the best team insurance coverage and road assistance in Italy. Prices were good. "
BARI, IT - Reviewed by DEBORAH - 28 September 2016
" Never again! Yes it was cheap- guess you get what you pay for. They couldn't mount the GPS to my windscreen so they stuffed it in the little console behind the gear stick. After driving 30 minutes the GPS died, as the electric port wasn't working and nobody had charged the GPS. I had to drive all the way back to the airport, after 20 minutes of waiting they finally fixed it. I drove away.. 10 minutes later tried to turn the radio on.. oops. They'd unplugged the radio lead. Back I went- it was their fault but they weren't happy to see me again. Towards the end the 'oil change' sign kept appearing. The car was struggling badly, and the engine was still making sound for 5 minutes after I turned it off. I was worried I wouldn't make it back. "
CATANIA, IT - Reviewed by CHRISTOPHER - 28 September 2016
" I had a good experience with Sicily By Car and they were very helpful. I should mention that I did make 1 phone call prior to my arrival about reserving GPS with my reservation. During this call, the agent (a female) was not very helpful simply stating that it couldn't be done for that company. When I arrived in Sicily, I asked the agent at the booth if this could be done ahead of time and he said yes. So her answer annoyed me, combined with her attitude which I found most unpleasant is why I am giving this feedback. "
" The agent was very helpful. "
FLORENCE, IT - Reviewed by ALEKSANDR - 27 September 2016
BARI, IT - Reviewed by MAJA - 25 September 2016
" Good online service, pleased with free option for second driver and assurance fees. "
" Spend a very long time queuing both at pick-up and at return. I waited 45 minutes in line for car pick-up and about 60 minutes for car return. Only one person at the rental desk. The service itself service was good, but you need to assume a lot of extra time for waiting. "
BRINDISI, IT - Reviewed by PATRIZIA - 23 September 2016
" Sempre gentili ed efficienti nel consigliare le migliori tariffe e l'auto più giusta.grazie "
" Veloci al ritiro ed altrettanto alla riconsegna dell'auto. L'auto ritirata era del tipo richiesto, siamo riusciti a portarla forse più pulita di come era stata consegnata (vacanze al mare). Vicino all'aeroporto c'è un autolavaggio self. L'autorizzazione all'addebito sulla carta di euro 800 è stato liberato dopo circa 10 giorni. grazie "
ALGHERO, IT - Reviewed by BRIAN - 23 September 2016
" An excellent booking service on the internet. It was my first time booking a car hire and I recommend your company to others. Very well done. Keep it up. "
" The Car was the one I booked with excellent conditions, trouble free and an optimum performance. Staff at the airport was very helpful. A big thanks to the staff of Sicily by Car. "
BOLOGNA, IT - Reviewed by MARIUS - 22 September 2016
" On 8th of sep at 15 km from Bologna on board computer appeared red light warning - problems with the engine. Stop immediately. Called assistance, sent a platform took the car and ourselves. We've been left at a car service in Bologna outskirts. We had to pay a taxi to get back to rental offices in Bologna airport (with all the luggage) Who is paying for the taxi, and for a 1/2 day lost from our holiday? "
ALGHERO, IT - Reviewed by JOZSEF - 22 September 2016
VERONA, IT - Reviewed by MERT - 21 September 2016
PESCARA, IT - Reviewed by MARC - 20 September 2016
" Very good "
" The car was new, clean and comfortable and the personell at the desk was king\d and efficient, "
RIMINI, IT - Reviewed by NOMEN - 20 September 2016
" Hi, I have to things that I didn't like. I took my car filthy, unwashed and with mud. The employee from the office excused himself and told me that he was alone with no colleagues to help him and that he didn't have time to clean the car. The second issue is that it takes up to two weeks to unblock the hold on the money from the credit card, which is a long time, they should be released the second you give the car back and it's checked. Thank you, Nomen. "
" Hi, I have to things that I didn't like. I took my car filthy, unwashed and with mud. The employee from the office excused himself and told me that he was alone with no colleagues to help him and that he didn't have time to clean the car. The second issue is that it takes up to two weeks to unblock the hold on the money from the credit card, which is a long time, they should be released the second you give the car back and it's checked. Thank you, Nomen. "
ROME, IT - Reviewed by MICHIEL - 20 September 2016
" Car was fine and pick-up and drop-off service were also well arranged. However, we opted for full insurance but still had to guarantee (by credit card) a sum of 1600 EUR at the car rental agency because apparently our insurance was with AutoEurope and not with Sicily Car Rental. So they needed a guarantee. The sum of 1600 EUR completely maxed out our credit card, and we were happy to be even able to give this guarantee as the standard max. amount is 1000 EUR. I would highly appreciate better coordination on this issue between Auoeurope and car rental agencies. "
" Car was fine and pick-up and drop-off service were also well arranged. However, we opted for full insurance but still had to guarantee (by credit card) a sum of 1600 EUR at the car rental agency because apparently our insurance was with AutoEurope and not with Sicily Car Rental. So they needed a guarantee. The sum of 1600 EUR completely maxed out our credit card, and we were happy to be even able to give this guarantee as the standard max. amount is 1000 EUR. I would highly appreciate better coordination on this issue between Auoeurope and car rental agencies. "
MILAN, IT - Reviewed by ROGER - 20 September 2016
PISA, IT - Reviewed by HUA YONG - 19 September 2016
" The best I have had to date "
MILAN, IT - Reviewed by YENER - 18 September 2016
BARI, IT - Reviewed by ANDREI - 18 September 2016
VENICE, IT - Reviewed by AHMAD - 18 September 2016
" I was charged a day more because of returning the car at 2pm.when booking this was not clarified at all. "
MILAN, IT - Reviewed by BORISLAV - 18 September 2016
" Dear Sir, I have taken the car with not full tank and the guy who gave the car has written it ? tank 7/8+. When I went to return the car at 19:10 on Friday 16 sept and nobody was there. When I call to the desk the guy named Mattia told to me that I can leave the key to him and he will check the car after 11PM. We agree to send me the e-mail after that. When I have seen the email yesterday he written that charge 30 euro more for not full tank. I returned the car at the same level as I taken 7/8+. Immediately yesterday I sent an email to Mattia to explain it and attached document for check in the car from Mapensa. Till now nobody answer me. Please let me know what happened. "
" Dear Sir, I have taken the car with not full tank and the guy who gave the car has written it ? tank 7/8+. When I went to return the car at 19:10 on Friday 16 sept and nobody was there. When I call to the desk the guy named Mattia told to me that I can leave the key to him and he will check the car after 11PM. We agree to send me the e-mail after that. When I have seen the email yesterday he written that charge 30 euro more for not full tank. I returned the car at the same level as I taken 7/8+. Immediately yesterday I sent an email to Mattia to explain it and attached document for check in the car from Mapensa. Till now nobody answer me. Please let me know what happened. "
MILAN, IT - Reviewed by JUSTIN - 17 September 2016
" Excellent Service and helpful customer care. Hiring the car was a smooth process. Even when it came to modify the booking and pay me back the differnce. "
" Smooth hiring and good service !! "
BARI, IT - Reviewed by RADOSLAW - 16 September 2016
CAGLIARI, IT - Reviewed by KATHLEEN ADELE - 15 September 2016
" we were very happy with our car hire - nice new clean car and no problems "
" think they are a good reliable company - it was very busy at the check in desks when we arrived -so we had to wait around 40 minutes, but at least it was fully manned with 3 staff. check out was super fast. "
LAMEZIA TERME, IT - Reviewed by LYNDA - 15 September 2016
" Everything dealt with satisfactory. Experienced no problems. "
" Quite efficient. No problems. "
MILAN, IT - Reviewed by MOHAMMED - 15 September 2016
NAPLES, IT - Reviewed by VALENTIN - 14 September 2016
" We had problems with blocking the needed amount from the credit card,when picking-up the car from Napoli airport, but Julia-the front desk accounter- did her best and organised our trip. We even got a free upgrade. The car interior and exterior was dirty plus the vehicle was very noisy. "
CATANIA, IT - Reviewed by ALEXANDER - 14 September 2016
" problem was car on photo was recent whilst actual car was an older versions maybe 3 years old or more. Also insurance did not cover certain things, maybe inexperience from my side , I guess "
" As stated, car was older than in photo, they even gave me the impression that buying insurance from them would have been better especially in case of a claiming process "
CATANIA, IT - Reviewed by BIAGIO - 13 September 2016
VENICE, IT - Reviewed by RAIVO - 13 September 2016
" I returned the car and i was promised that security deposit will be unfrozen next day.... my bank has not recieved the notice for unblocking deposit summ! "
OLBIA, IT - Reviewed by SIMON - 13 September 2016
OLBIA, IT - Reviewed by FRANCO - 13 September 2016
COMISO, IT - Reviewed by GIORGIO - 13 September 2016
CATANIA, IT - Reviewed by NADIA - 13 September 2016
TRAPANI, IT - Reviewed by ALESANDRO - 12 September 2016
BARI, IT - Reviewed by SANTE - 12 September 2016
" Alla consegna dell'auto (Bari) non ho trovato l'auto scelta ed ho dovuto cambiare per un altra più costosa, poi all'aeroporto di Bari una coda interminabile di clienti con tempi di attesa lunghissimi, molta confusione e discussioni. Nessuno mi ha informato sulle modalità di riconsegna e al ritorno ho dovuto arrangiarmi come meglio potevo. "
PISA, IT - Reviewed by NATASCIA - 11 September 2016
" Personnel of Sicily by car very professional and not pushy for additional services as other companies I used in the past. "
ROME, IT - Reviewed by DIANA - 10 September 2016
" The car rental service and car itself was all fine. However 3 months later I find a payment taken from my credit card with a code 'Auto Europa multe-fine' from Palermo. No email or post whatsoever to explain why I am being charged this. After checking this code on Google - a trip advisor forum came up saying this happens to so many people - multiple fines of ?60 months and months after the rental took place. Extremely disappointed and now I have to call the bank to cancel my card so I don't get charged more unexplained fines. "
" The car rental service and car itself was all fine. However 3 months later I find a payment taken from my credit card with a code 'Auto Europa multe-fine' from Palermo. No email or post whatsoever to explain why I am being charged this. After checking this code on Google - a trip advisor forum came up saying this happens to so many people - multiple fines of ?60 months and months after the rental took place. Extremely disappointed and now I have to call the bank to cancel my card so I don't get charged more unexplained fines. "
MILAN, IT - Reviewed by MOHAMMAD - 09 September 2016
CATANIA, IT - Reviewed by ANDRÁS - 08 September 2016
VERONA, IT - Reviewed by FRANCESCO - 07 September 2016
" Prenotazione effettuata telefonicamente con richiesta di una vettura media possibilmente S.W. con buon bagagliaio, mi hanno detto che avrei avuto una Peugeot 308 o similare e con copertura assicurativa all risk. Costo 101,25 per 2 giorni con riconsegna in altra sede. A Verona hanno aggiunto altre 54,00 euro per assicurazione (non capisco perche') mi hanno dato una vettura Skoda Rapid, sicuramente piu' piccola della Peugeot 308 e completamente piena di ammaccature (alcune,peraltro, segnalate da me al momento del ritiro che non erano state evidenziate sul foglio, ma che ho fatto aggiungere dall'addetto alla consegna). SCONTENTISSIMO !!!!! "
" Prenotazione effettuata telefonicamente con richiesta di una vettura media possibilmente S.W. con buon bagagliaio, mi hanno detto che avrei avuto una Peugeot 308 o similare e con copertura assicurativa all risk. Costo 101,25 per 2 giorni con riconsegna in altra sede. A Verona hanno aggiunto altre 54,00 euro per assicurazione (non capisco perche') mi hanno dato una vettura Skoda Rapid, sicuramente piu' piccola della Peugeot 308 e completamente piena di ammaccature (alcune,peraltro, segnalate da me al momento del ritiro che non erano state evidenziate sul foglio, ma che ho fatto aggiungere dall'addetto alla consegna). SCONTENTISSIMO !!!!! "
PALERMO, IT - Reviewed by EMANUELE - 06 September 2016
" All'attoo della consegna dell'auto presso gli uffici di Napoli Capodichino, sono stato ricevuto con poca professionalità e limitata disponibilità da parte delle locali impiegate. Grande apprezzamento per le impiegate di Palermo, che hanno dato dimostrazione di cortesia e professionalità- "
PALERMO, IT - Reviewed by MARCELLO - 06 September 2016
CATANIA, IT - Reviewed by MARCELLE - 02 September 2016
PALERMO, IT - Reviewed by MASSIMILIANO - 01 September 2016
VENICE, IT - Reviewed by AURELIO - 31 August 2016
" Il preventivo AutoEurope per il noleggio del mezzo è stato di 1005 euro. Al momento del ritiro da segretaria di Sicily By Car ha detto che il preventivo fatto direttamente con loro sarebbe stato di 560 euro. Non riesco a concepire come si possa avere un ricarico del 100%, facendo pagare il doppio al cliente. Sono davvero contrariato, e spero che AutoEurope in qualche modo possa venirmi incontro a livello economico, visto che ormai ritengo di essere un cliente fidelizzato. In caso contrario smetterò di utilizzarlo. "
CATANIA, IT - Reviewed by SIMON - 31 August 2016
" Car was in good condition and staff were very helpful. Only minor problem was that my debit card was not accepted as stated in the terms and conditions. I would have preferred that they freeze funds from my debit card rather then having to use a credit card. Other then that however, everything went smoothly and I was served very well. "
BOLOGNA, IT - Reviewed by BEATA - 31 August 2016
PALERMO, IT - Reviewed by GIOVANNI - 31 August 2016
" 1,30 h per pratiche aeroporto Palermo "
TRAPANI, IT - Reviewed by CHIARA - 30 August 2016
MILAN, IT - Reviewed by THIERRY - 30 August 2016
" Bonjour. J ai effectue une reservation via auto europe.A mon arrive a milan cette reservation c est avéré un cauchemar.Le loueur Goldcar a refuse ma carte bancaire.J ai du m orienter chez sicibycar auto europe et prendre une location plus cher.Alors qu apres contact avec l assistance Goldcar aurai pu accepter ma carte bancaire visa.Pour mon prochain voyage je ne prendrai plus autoeurope. "
" Par obligation et dans l urgence j ai pris ce loueur "
BRINDISI, IT - Reviewed by ANNA - 30 August 2016
" VERY GOOD "
" VERY GOOD AND QUICK SERVICE "
TRAPANI, IT - Reviewed by MARCO - 29 August 2016
CATANIA, IT - Reviewed by ANTONIO - 29 August 2016
TRAPANI, IT - Reviewed by MIRKO - 28 August 2016
" Excellent experience. Just one negative aspect regarding Sicily By car: at the arrival, to get the car, we had to wait for 1 hour and a half....long ques and.2 employees only "
TRAPANI, IT - Reviewed by ROB - 28 August 2016
" When we got the car there were mant little damages which were not on the contract. Finaly they changes it. "
MILAN, IT - Reviewed by RAIMONDO - 26 August 2016
" Thank you for asking. I had been satisfied with the car (a FIAT PANDA). The set up was certainly perfect. Little car (not so much in fact !) but enough for what I needed. I was also satisfied with the gentleman at the desk. I feel neutral for people I met at receival of the car and at returning it in the late afternoon. Lot of confusion and unpreparedness even is there wasn't anybody else in the garage. In conclusion: I thik I'll use again SICILY BY CAR, but please think about a better assistance. Sincerely R.R. "
PALERMO, IT - Reviewed by JAVIER - 26 August 2016
NAPLES, IT - Reviewed by RAPHAEL - 25 August 2016
" Tout s'est bien passé pour la réservation de la voiture. "
" La voiture était OK (citroën C1). MAIS : Nous avons loué un GPS avec la voiture. Or, celui-ci n'avait pas été mis à jours depuis 54 mois, soit presque 4 ans 1/2, ce qui est inacceptable sachant que les routes en Italie du Sud ont beaucoup changé entre temps. Les routes proposées et les limitations de vitesse indiquées étaient pour la plus part du temps fausses. Cela nous a coûté du temps, de l'énergie et de l'argent avec l'essence supplémentaire. Après en avoir informé le loueur à la restitution du GPS, aucun geste commercial ne nous a été accordé. "
PESCARA, IT - Reviewed by KEVIN - 25 August 2016
PALERMO, IT - Reviewed by VALTER - 25 August 2016
ALGHERO, IT - Reviewed by MARIO - 23 August 2016
" It is OK. "
" All OK, but a little of difficulty on trying the Sicily by Car desk inside the terminal. They would need more information on the vouchers and in the airport. "
TURIN, IT - Reviewed by GIANLUCA - 23 August 2016
PALERMO, IT - Reviewed by GIORGIO - 23 August 2016
" very good "
" very good "
PALERMO, IT - Reviewed by GIOVANNI - 23 August 2016
TURIN, IT - Reviewed by DIMITRIS - 21 August 2016
BRINDISI, IT - Reviewed by MICHAEL - 20 August 2016
" Abhohlung 2std später war nicht möglich....Eintragung des 2.Fahrers mit Ausweiskopien nicht möglich (obwohl telefonisch zugesichert)....Zeitverlust in summe 4 Stunden Mfg Dr.Michael Drexler "
VENICE, IT - Reviewed by SILVIO - 19 August 2016
" All ok as expected "
" no comments, all ok "
CAGLIARI, IT - Reviewed by SIMONE - 18 August 2016
MESSINA, IT - Reviewed by MARIA LUZ - 18 August 2016
BARI, IT - Reviewed by MARCO - 18 August 2016
" I tempi di attesa al desk, sia per il ritiro che per la restituzione, sono molto lunghi. "
ROME, IT - Reviewed by PIERO - 17 August 2016
BERGAMO, IT - Reviewed by SZABOLCS - 15 August 2016
ROME, IT - Reviewed by TOMASZ - 15 August 2016
" All good. "
" Nice and quick service. "
PALERMO, IT - Reviewed by MARCO - 14 August 2016
FLORENCE, IT - Reviewed by KAJ - 13 August 2016
" Bait and switch. I ordered a Alfa Romeo car. Ended up with a battered Opel. "
BERGAMO, IT - Reviewed by MARCELLO - 11 August 2016
" Troppo lenti. La macchina aveva le diciture in lingua ceca! "
BOLOGNA, IT - Reviewed by ALEXANDRA - 11 August 2016
" very comfortable and easy to use "
" car was scraped and very dirty. scrapes were marked in the contract so no problem, but the company staff did nothing to clean the car even after request. thanks to staff from another rental company the windows and interior were cleaned that made it possible to drive the car safely "
OLBIA, IT - Reviewed by FRANCESCA - 10 August 2016
" exellent...a Young woman helped me and found a car at the best price "
" all is ok...no problem! "
OLBIA, IT - Reviewed by RONY - 09 August 2016
BERGAMO, IT - Reviewed by ELGA - 05 August 2016
" EVERYTHING'S OK. "
" EVERYTHING OK BUT I THINK THAT IS TOO MUCH EXPENSIVE "
BARI, IT - Reviewed by ROBERTA IRENE - 04 August 2016
CAGLIARI, IT - Reviewed by PAOLO - 04 August 2016
" I think that 244 euro for four days car rental could be too expensive "
" I think that 244 euro for four days car rental could be too expensive "
CATANIA, IT - Reviewed by POLONA - 03 August 2016
" Time consuming process at pickup service, additional costs because of additional insurance, high credit card authorization hold - 2 out of of 3 are unreasonable since we had made a reservation and payment before the trip. "
OLBIA, IT - Reviewed by MARIO - 31 July 2016
CATANIA, IT - Reviewed by MARCO - 31 July 2016
RIMINI, IT - Reviewed by ASTRIT - 29 July 2016
" I was waiting at the desk for 20min, and no body appear there. After, obligated to ask another rental company regarding the person in charge for Auto Europe. He told me were the staf of auto europe was(1.3km far away of the desk). NO INFORMATION THERE, its not normal I have never seen like that walking 1.3km to take the car and nobody to help you on the desk. Maybe, this explain why the other rental companies cost more, they respect and inform the client. All other rental companies were on their desks, at AutoEurope NOBODY. "
BRINDISI, IT - Reviewed by GIOVANNI JODY - 28 July 2016
BOLOGNA, IT - Reviewed by RONALD - 26 July 2016
" This is not the first time I used Auto Europe and I keep coming back to a great service! "
" A cool reception when picking up the car - I thought because I booked through a broker. Very good welcome and car check experience when delivering back the car. "
CAGLIARI, IT - Reviewed by MAURO - 26 July 2016
" Il noleggio dell'auto pagato 257 alcuni giorni prima ne costava appena 142 ! Inoltre, per un ritardo dell'aereo, ho pagato ben 99 di servizio notturno! "
" Per i motivi di cui sopra, che mi fanno ritenere che vi interessi soltanto speculare e ve ne strafreghiate degli interessi dei clienti, spingendoli con il vostro comportamento irresponsabile verso paesi economicamente meno esosi rispetto alla Sardegna. "
CAGLIARI, IT - Reviewed by GIANFRANCO - 24 July 2016
" All perfect. I booked by phone and it was very fast. "
" Very fast to pickup the car. "
BRINDISI, IT - Reviewed by FABIO GIOVANNI - 23 July 2016
LAMEZIA TERME, IT - Reviewed by MAREK - 21 July 2016
" Little problems with reservation during pick up, but solved professionally for my satisfaction "
FLORENCE, IT - Reviewed by AMARILDO - 21 July 2016
" When I took over the car, Mercedes Vito, with already 76.000 km on board, it was hit in more than 6 points The dampers were very used, and the noise was very annoying . When it was the time to hand it over, at about 08.15 in the morning, there was no one at the reception for check-out The car was fully insured and the deposit in amount of 1800 euros, hasnt been released so far Considering the above mentioned complaints, I will never use Sicily by Car services again. "
ROME, IT - Reviewed by OLIVIER - 21 July 2016
COMISO, IT - Reviewed by MARCO - 21 July 2016
" Accoglienza,professionalità ,competenza e cortesia "
BOLOGNA, IT - Reviewed by GIORGIO - 21 July 2016
" Ho consegnato la macchina a Bologna alle 17.30 ho tentato di chiamare in continuazione il numero di auto Europe di Bologna per segnalare d'aver dimenticato una borsa e ieri mattina quando sono riuscito mi è stato detto che forse era stata butta via "
PALERMO, IT - Reviewed by GIUSEPPE - 20 July 2016
" Very well "
" Very good "
CATANIA, IT - Reviewed by SANDRO - 20 July 2016
" nessun problema di rilievo. mi consigliano di pagare una assicurazione (soldi alla fin fine buttati) che ho inegrato/sostituito con quella in loco "
" ersonale cortese ed efficente. Auto con 40.000 km con problema di tenuta gonfiaggio gomme(relativa spia accesa) e cappelliera posteriore ballerina. per il resto nessun problema "
PALERMO, IT - Reviewed by ALESSANDRO - 19 July 2016
" good intermediary service "
" Very professional & punctual "
BRINDISI, IT - Reviewed by PHILIPPE - 18 July 2016
" Donner l'endroit exact de restitution de la voiture, le lieu indiqué sur le plan du site Sicily by car est faux, nous avons perdu beaucoup de temps à l'aéroport de Bari. "
OLBIA, IT - Reviewed by DOMINIQUE - 17 July 2016
" It works well "
" Efficient and competitive "
LAMEZIA TERME, IT - Reviewed by SANDRO - 16 July 2016
ROME, IT - Reviewed by MARCO - 14 July 2016
" Theft! I was not informed by the call centre about the additional charges I would have to pay due to the car return in another place (in Sardinia): this meant additional 320 Euro! Never more! "
" Sicily By car should be aware that there are brokers (autoeurope in this case) who do not have a clear upfront policy with their customers (hidden additional charges). "
ROME, IT - Reviewed by ASGER AXEL - 13 July 2016
" I had paid for the car back in DK - a long time ago. When I had to pick op the car I was not able to have the car because I only had a Visa Dankort. When I called Auto Europe for help - first they charged me 100 euro and the "sold" me a car from another company that was much more expensive. I have rented a lot of cars abroad in the last 20 years - also many times from Auto Europe - but this is the absolut worst experience ever. "
MILAN, IT - Reviewed by PAOLA - 13 July 2016
" if a company collaborates with a bad one, it means that they share the same methods see below "
" I will never recommend to use Sicily by Car. Assistance is the worst ever experienced, call centers are always busy and for any inconvenience depending on the company, customers are left alone "
CATANIA, IT - Reviewed by MAURO - 12 July 2016
ROME, IT - Reviewed by NIGEL - 12 July 2016
ANCONA, IT - Reviewed by ANNICK - 12 July 2016
" Nice service, good price at that time. Nice People at SICILY BY CAR ancona AIRPORT "
" Nice People, Nice car 👍 "
BERGAMO, IT - Reviewed by JUSTINAS - 10 July 2016
GENOA, IT - Reviewed by UMUT - 10 July 2016
CATANIA, IT - Reviewed by ANTONIO - 08 July 2016
" Since I wanted to be sure that the insurance policy that I had chosen was effective, I spoke to the call center and the service over the phone was marvelous because we actually finalized the contract over the phone. "
" Excellent. "
PALERMO, IT - Reviewed by ELENA - 08 July 2016
" Informazioni chiare, competenza e affidabilità degli operatori telefonici "
" Al ritiro non ci hanno accompagnati all'auto "
BOLOGNA, IT - Reviewed by GHIZLANE - 05 July 2016
" Ho prenotato auto a 4 posti ho ricevuto smart 2 posti "
" Auto sporca. Operatore poco disponibile "
BARI, IT - Reviewed by MARZIA - 05 July 2016
CATANIA, IT - Reviewed by LORENZO - 05 July 2016
" Il veicolo era in buone condizioni e il personale gentile. Nel complesso un buon noleggio. Alla riconsegna all'aeroporto di Trapani però abbiamo prima fatto la fila per lasciare l'auto nell'apposito parcheggio, poi siamo dovuti passare allo sportello sicily by car all'interno dell'aeroporto che è lo stesso sportello utilizzato per i ritiri dei veicoli e abbiamo aspettato ancora mezz'ora in quanto c'erano già altre persone in fila. Credo che il servizio porrebbe essere migliorato per rendere la riconsegna più veloce. "
ROME, IT - Reviewed by WESLEY - 04 July 2016
" It was very friendly-ease going website use to make the reservation, so very clear indeed with no suprises at the end. "
" Although I have arrived on time in my pick-up location it was a little crowded given high number of people at Termini Station for only one person in the counter. Then 1 hour later, I got my turn but was informed that typce car I had reserved (Class D) was not available, so instead of recommend or just give me an upgrade, they did the opposite, suggested me a smaller car (I was with 3 luggages). So for the sake of timing, I took a car class type B but was informed that the reimbursment about the difference should be made by Auto Europe not by Sicily car, so kind strange and after my rental I am still waiting the reimbursment and not clear about the process. "
PALERMO, IT - Reviewed by NICOLAS - 03 July 2016
" Hello, Not satisfied because my reservation car online for a Fiat 500 during four days (with insurance) was not applicable at the Palerme Airport (Sicilia) because I had a debit card and non credit card. I already paid on the site of AutoEurope for 62.64 with my debit card. I have had cancelled my first reservation in calling AUtoEurope from Palerme (30 min of calling phone) in order to take a new reservation with a rental agency which will accept debit card but the price was higher : 93.06 and 30.00 of fees. Ultimately, the location cost me 123.06 without insurance (93+30) instead of 62 (with insurance) as indicated in my reservation form. "
VENICE, IT - Reviewed by LEVI - 02 July 2016
CATANIA, IT - Reviewed by VINCENZO - 02 July 2016
ANCONA, IT - Reviewed by JENS - 01 July 2016
" Wrong date in the first booking. Expencive to change "
" okey. "
PALERMO, IT - Reviewed by DARIO - 30 June 2016
BRINDISI, IT - Reviewed by NICOLA - 29 June 2016
" MOLTO BENE, PERSONALE MOLTO DISPONIBILE E PROFESSIONELE "
" MOLTO BENE "
ROME, IT - Reviewed by BERNICE - 29 June 2016
" The general response is very positive but that was until I attempted to change the pick date and time. I was told that the booking is with Europe and was transferred to a line that was answered by a machine in a foreign language and then a msg in english that I have keyed in the wrong number! After a few attempts - and incurred long distance charges - I stopped the next person from transferring me anywhere! Then that was handled well. "
" The pick-up was slow although the counter staff was helpful. It took almost an hour to pick up the car. Then the car was in a terrible state - very dirty. Clearly not cleaned. The person we picked up the car from was sullen and unfriendly. We must have inadvertently delayed him as he was obviously waiting to go home. And to think we arrived to pick up the car almost 2 hours earlier than the arranged time of 7pm! "
FLORENCE, IT - Reviewed by VALENTYNA - 28 June 2016
CAGLIARI, IT - Reviewed by MIHAI-BOGDAN - 28 June 2016
" Only some issues: 1. As you can see on my voucher(s) even if I tried to select the right flight number it still says " **MUST HAVE FLIGHT INFO ** ". The flight number would help me also with the second issue, which is: 2. Even if somewhere in the process it was supposed I could change my booking, I couldn't. First I forgot to change the hour of pick up/drop off to the real ones. If I could set the pick up later to 12:00 that would be great. Instead I had to: 3. ...call the number suggested on the voucher. Even if I do have a terrible accent in English, the one who responded was worse than mine. I think someone who is answering to support me should have a good pronunciation and to speak a standard english language better... "
CATANIA, IT - Reviewed by JOHANN - 27 June 2016
" . "
" . "
BARI, IT - Reviewed by MAKRAY - 27 June 2016
BARI, IT - Reviewed by CHRISTAKIS - 27 June 2016
MILAN, IT - Reviewed by ZOLTAN - 27 June 2016
VERONA, IT - Reviewed by PAOLO - 26 June 2016
TRAPANI, IT - Reviewed by FAUSTO DOMENICO - 24 June 2016
CATANIA, IT - Reviewed by FRANCESCO - 23 June 2016
" The package offered was very interesting "
" The attention to the Customer was very good at the Catania Airport and the car assigned me met my needs. "
BERGAMO, IT - Reviewed by KONSTANTINOS - 21 June 2016
MILAN, IT - Reviewed by LUCA - 21 June 2016
" Ordered a Alfa Giulietta, and was given an old Golf with over 50000km on the clock. The car was dirty inside, had plenty scratches and dents, and was so old it did not have bluetooth of an ipod jack. Service from assistant at Sicily by Car was average at best. Will definitely not use there service again. "
OLBIA, IT - Reviewed by EDDY - 20 June 2016
BARI, IT - Reviewed by ALESSANDRA - 20 June 2016
MILAN, IT - Reviewed by BRANISLAV - 20 June 2016
TRAPANI, IT - Reviewed by RAIMUNDAS - 18 June 2016
PISA, IT - Reviewed by SALVADOR - 17 June 2016
CATANIA, IT - Reviewed by GIUSEPPE - 17 June 2016
" it was not easy to find the rental cars . The information are little and confused. "
CATANIA, IT - Reviewed by ERNESTO - 15 June 2016
" Good support by phone Easy to contact your call center "
" Very bad support in Catania airport People in the reception rude and impolite "
BARI, IT - Reviewed by ALESSANDRA - 13 June 2016
" Arrivata a Bari sono andata al desk di Auto Europa (stesso logo di Auto Europe diff.solo lettera finale) mi è stato detto che l'assic.stipulata con Auto Europe non era completa eche aveva una frachigia di1224 per danni e1914 per furto cosa non specificata dalla Vs.incaricata al momento dell'acquisto. Mi hanno chiesto di fare altra assicuraz.per 11 al gg. che non ho fatto.Mi hanno dato le chiavi dell'auto senza alcun controllo. Hanno solo detto non ci sono danni. Alla resituzione ho chiamato al tel. A.Eur.di Brindisi e mi hanno detto che se non c'erano danni potevo lasciare la macchina al park e così ho fatto. Al desk mi hanno fatto firmare dicendomi che era tutto ok e che potevo andare senza controllo.Hanno preso 255 per presunti danni.. "
" Hanno fatto di tutto per farmi credere che potevo fidarmi e che bastava la mia parola sul fatto che non c'erano danni. Mi hanno chiamato dopo un'ora quando ero già in volo(non potendo quindi controllare e contestare) e al mioarrivo mi sono trovata un addebito sulla carta di credito di 255 per una presunta bolla su un pneumatico. Queste non sono persone serie, è la loro parola contro la mia. Sono sicura che l'auto non aveva alcun danno al pneumatico. "
BOLOGNA, IT - Reviewed by HENRY - 13 June 2016
OLBIA, IT - Reviewed by HANS GEORG - 12 June 2016
" Information from your the help desk in Munich was quick and completely sufficient. Booking without any problems! "
" No problems at all with Sicily by Car in Olbia! Only the signs to find the office-building could be better. "
CATANIA, IT - Reviewed by CATERINA - 12 June 2016
CAGLIARI, IT - Reviewed by PAOLO - 10 June 2016
" ho trovato cordialita' ed efficienza nel personale sicily by car. Sono rimasto molto soddisfatto, esperienza da rifare. "
PALERMO, IT - Reviewed by YASAR AHMET - 06 June 2016
" All went well, the processes were reasonably quick, without any hassles. The car was comfortable. Thank you Sicily by Car. "
BERGAMO, IT - Reviewed by ROLAND - 04 June 2016
MILAN, IT - Reviewed by DAVID - 02 June 2016
BARI, IT - Reviewed by PAOLO - 31 May 2016
" Prezzo economico , ma senza assicurazione sono troppo fiscali nel controllare la macchina alla consegna .... Ansia pura "
GENOA, IT - Reviewed by EDGARS - 30 May 2016
" Very fluent process, quickest car return procedure ever! Perhaps the car pick-up service in Genoa airport was less delightful just for one reason - the customer assistant (lady) seemed to be slightly unhappy with me or her work. She was also quite pushy about the excess insurance asking me three times if I was sure I did not want to buy additional protection. Although my answer was strict 'no' already from the first time she asked. "
ROME, IT - Reviewed by ASCENSION - 29 May 2016
" el check in fue rapido. Nos dieron un coche mejor categoria de la que habiamos contratado al mismo precio y atendieron nuestra solicitud de coche Diesel. El coche estaba en muy buen estado. No hubo incidencias. "
TRAPANI, IT - Reviewed by GIOVANNI - 29 May 2016
" I have used Auto Europe for around 15 years. I am very satisfied. "
" Fast service and very good customer service. We ordered a Fiat 500 or similar and got a Nissan Micra. It's a great little car, reliable and uses very little petrol. I recommend the car and the company. "
PESCARA, IT - Reviewed by MARIA - 28 May 2016
NAPLES, IT - Reviewed by MARIA PIA - 27 May 2016
ROME, IT - Reviewed by YULIA - 25 May 2016
" very nice! fast, simple, high quality "
PALERMO, IT - Reviewed by KATIA - 25 May 2016
" Contact a l écoute et serviable "
" No comment. Everything was ok. Good car 400km "
CATANIA, IT - Reviewed by LAURENCE - 25 May 2016
TRAPANI, IT - Reviewed by ELENA - 25 May 2016
CATANIA, IT - Reviewed by JIRI - 24 May 2016
CATANIA, IT - Reviewed by ALESSIO - 24 May 2016
" Gentilezza e disponibilità nella prenotazione telefonica. Disponibilità nel consigliare il tipo di contratto. GRAZIE !!!! "
" Personale disponibile e gentile. Auto nuova (4000 km) pulita e seggiolino baby pulito e comodo. lo consiglio vivamente. "
ROME, IT - Reviewed by DAVID - 24 May 2016
ALGHERO, IT - Reviewed by ANTON - 23 May 2016
CATANIA, IT - Reviewed by FRANCESCO MARIA - 23 May 2016
BERGAMO, IT - Reviewed by MAREKS - 23 May 2016
" There is no warning about the credit card- becous with debet card have problem "
TORINO, IT - Reviewed by MARTINO - 23 May 2016
BERGAMO, IT - Reviewed by DARIO - 23 May 2016
ANCONA, IT - Reviewed by SUZANNE - 23 May 2016
" In review I can say that the window whipers were not in order. It rained regullarly and the did not whipe the window thouroughly. The rest was in order . "
ROME, IT - Reviewed by SANDRIS - 22 May 2016
PISA, IT - Reviewed by IMRICH - 21 May 2016
" Very good service. I would recommend to everyone. "
" Very sufficient service. Staff helpful and kind "
TRAPANI, IT - Reviewed by GIORGIO - 20 May 2016
ROME, IT - Reviewed by ANDREAS - 19 May 2016
MILAN, IT - Reviewed by ALESSANDRO - 19 May 2016
BARI, IT - Reviewed by MÁRK - 18 May 2016
" We were very satisfied with the communication and managing our rental by Auto Europe. We were looking for a car with full insurance and Auto Europe adviced us a company with full insurance and very reasonable rental price. "
" We rented a car group B via Auto Europa which we upgraded to a group F at the desk. The staff was very helpful, the car was in good conditions we had any problem driving it over the 5 days. We appreciated the full insurance which fortunatly we did not use. "
BOLOGNA, IT - Reviewed by ELENA AGATA - 16 May 2016
ROME, IT - Reviewed by VALERIY - 15 May 2016
ALGHERO, IT - Reviewed by ANNA - 11 May 2016
BARI, IT - Reviewed by NADIA - 11 May 2016
" the service is very good "
" Sicily by Car is very good. This is the second time I use it and the service is very good and good cars! "
BOLOGNA, IT - Reviewed by PHILIPPE - 11 May 2016
" Perfect booking by phone "
" A great expérience "
ALGHERO, IT - Reviewed by NICULAE - 10 May 2016
" Thank you ! "
" Thank you ! "
ROME, IT - Reviewed by DMITRY - 09 May 2016
" It took 2.5 hours to get a car (queue of 8 people). Instead I've fully completed all the information while booking on website, another 15 minutes was spent on covering my form by company emploee. "
ROME, IT - Reviewed by LOUISE - 09 May 2016
TREVISO, IT - Reviewed by FOIVOS EVANGELOS - 08 May 2016
MILAN, IT - Reviewed by ANGELIKI - 08 May 2016
" Well organized, fast service, everything explained with details "
ANCONA, IT - Reviewed by JOHAN - 08 May 2016
" Only one person at the desk to do the administration and to give the car key. One hour of waiting! The AC and the heating of the car was not functioning. "
BERGAMO, IT - Reviewed by LUIGI - 07 May 2016
" servizio abbastanza efficiente "
" servizio abbastanza efficiente "
CATANIA, IT - Reviewed by REGINE - 07 May 2016
" The booking on the Internet was very good. Before our final reservation I contacted the hotline for some open questions concerning the insurance etc. The information was detailed and very good. Moreover the service was friendly and I was offered a one-week lasting option before booking definitely:-). Thanks a lot. We would make our next car rental reservation any time again in the future :-) :-) :-) "
" On our arrival atCatania Airport we got our rented car quickly. The service was very friendly and the person in charge gave us competent and detailed information. We were lucky and got a free upgrading i.e. instead of a PEUGEOT 308 we got a CITROEN C4. The only disadvantage with the CITROEN was the extremely large "turning radius" which made driving and turning around in the widespread narrow and winding alleys in Sicily extremely difficult. However, we were lucky and returned our CITROEN in "perfect shape" after 2 weeks and a covered distance of about 1,200 km!!! We can recommend SICILY by CAR any time :-) :-) :-) "
MILAN, IT - Reviewed by ANGELO - 06 May 2016
BERGAMO, IT - Reviewed by RUDI - 04 May 2016
" already 2 times now did not received ordered car. First time in november 2015 bologna at Noleggiare. On paper it was a guilietta, received a citroen C3 terrible car, left front window was lowering during driving, gear not smooth. Man on desk Lucacarlmagno very bad attitude, insulted me 2 times and called me names! I stayed calm,never will rent again with this company., Told friends and family to avoid this company have put review on the WWW to avoid them. second time april 2016 on paper car was a peugot 308, received citroen C3. Sicilybycar, man on desk friendly and professionall. ask for other car don't mind smaller I said but Fiat Panda was only offer I know you will not always receive ordered car. future rentals straight at hertz/avis "
" first and last time , never get ordered car with this kind of company's always say, "yes Sir, or similar" and this is a similar car, class D But if I check later on there site, you will never find this kind of car at the web site when you order. 1#At the long term this will react on the future rentals. 2#For the short term, oke but social media's will report this company's So people will be unsatisfied, like me and will go back to rent with Hertz or Avis (like me) and don't use agents like Auto Europe anymore. "
CAGLIARI, IT - Reviewed by MASSIMO - 04 May 2016
BERGAMO, IT - Reviewed by VOULA - 03 May 2016
" They want to charge us 35 for an additional driver even my booking had an additional driver. How can this happen I mean not been written in the reservation. I was lucky because I had print screen the offer and not the one of sicily by car. "
BERGAMO, IT - Reviewed by MIHAI - 03 May 2016
BERGAMO, IT - Reviewed by MAXIMILIAN - 03 May 2016
" no issues. "
" process was very good (did not last long and no issues). Car was new but bad (Peugeut 3008). Additional insurance was very pricey and seller was pushing it hard - but we did not take it. "
MILAN, IT - Reviewed by VIVIANA - 02 May 2016
" Utilizziamo Auto Europeo da qualche anno e il servizio è sempre stato ottimo "
" è la prima volta che prenotiamo con Sicily by Car e ci siamo trovati bene. il parcheggio a Malpensa T1 è molto comodo e sono stati tutti gentili. L'auto nuovissima. "
TORINO, IT - Reviewed by TOMMASO - 02 May 2016
" Buongiorno, voglio salutare e ringraziare Micaela, romana residente a Monaco, molto gentile, che mi ha aiutato a scegliere la soluzione di affitto dell'auto. Cordiali saluti, Tommaso "
ANCONA, IT - Reviewed by T.M. VAN - 02 May 2016
" Nice car, as expected. "
BRINDISI, IT - Reviewed by EMILIO LUIGI - 30 April 2016
BRINDISI, IT - Reviewed by FRANCESCO - 30 April 2016
" services and efficient team, often with interesting price "
" services and efficient team, good price "
ROME, IT - Reviewed by BARBARA - 28 April 2016
" Everything was Ok , with very smooth process, the only BIG problem: I had to queu for getting my car over 1 hour and a half as one , brilliant, man cannot do better than that with so many people, may be on great affluence days would be better to have more desks Thanks "
BERGAMO, IT - Reviewed by RAFFAELE - 27 April 2016
" Tutto ok "
" Tutto ok "
CATANIA, IT - Reviewed by GABRIEL - 27 April 2016
" très professionnel "
" la voiture permet de visiter des sites excentrées, mais la circulation est difficile à Palerme "
MILAN, IT - Reviewed by VAN TUONG - 27 April 2016
" Easy to book, good rates "
" Car in good conditions, pick up a little bit time taking but no problem, drop off very fast and convenient. "
NAPLES, IT - Reviewed by FABIO - 26 April 2016
" Rapid and sharp! "
CATANIA, IT - Reviewed by DONATELLA - 26 April 2016
CAGLIARI, IT - Reviewed by SILVESTER - 25 April 2016
" Some troubles when I hire a car. It takes me 2 hours. No problems on returning. "
MILAN, IT - Reviewed by ANGELO - 25 April 2016
" Very good service "
" Very good prices "
MILAN, IT - Reviewed by DMITRY - 25 April 2016
" It's been a most painful experience. I had to spend an extra hour and a half first at Sicily by car counter where they didn't recognize the booking reference number although I had a voucher at hand , and they contacted AutoEurope but the latter didn't help and still I did not get the car I'd reserved , and had to go to Hertz counter where I had to make a new booking for a different Awful customer service , absolutely helpless officers. "
" Appalling service - with a fully paid reservation they did not find my reservation in their system and did not provide the booked car or any substitution. Absolute mess and shame. "
ALGHERO, IT - Reviewed by GIORGIO - 25 April 2016
" A professional organization. "
" Professional "
CATANIA, IT - Reviewed by GIUSEPPE - 23 April 2016
" Ottimo servizio, economico efficiente "
" Personale gentile e disponibile. Auto perfetta "
MILAN, IT - Reviewed by RISTO - 22 April 2016
" Some responsibility with choosing partner companies would be lovely. "
" Scammers. They'll find a dent for everyone. Not controllable, even by taking photos before -- car was pretty well trashed before; form was not detailed enough to verify that all scratches were registered. "
PESCARA, IT - Reviewed by THEO - 20 April 2016
" auto europe is easy to book, but why all that bureaucracy at the desk? this time we had to waite ca 20 minutes during the paperwork. it would be nice if there is, like in other sites, a possibility to save the customers data or even better, check in on beforehand "
" in Ancona there is Always a very good service, nice people "
CATANIA, IT - Reviewed by LIVIO - 19 April 2016
TRAPANI, IT - Reviewed by VINCENZO - 19 April 2016
VENICE, IT - Reviewed by MAXIMILIAN - 18 April 2016
" Try to get prices that match all requirements at first try (travel to other countries) "
" Check out takes very long "
MILAN, IT - Reviewed by CLAUDIO - 18 April 2016
" Kind and quick operators "
" New car . well equipped. smeling inside quite good "
MILAN, IT - Reviewed by THURAISINGHAM - 15 April 2016
" Excellent service "
" Excellent service "
MILAN, IT - Reviewed by GIROLAMO - 15 April 2016
TURIN, IT - Reviewed by ANTONIO - 14 April 2016
BERGAMO, IT - Reviewed by YOLANDA - 13 April 2016
MESSINA, IT - Reviewed by GIOVANNI - 13 April 2016
BARI, IT - Reviewed by ADRIANO - 13 April 2016
ROME, IT - Reviewed by MIHAELA - 12 April 2016
" Very good service in the Termini office. Poor service when picking up the car at the parking place: the papers were filled before our arrival and the attendant did not check the car with us.We' ve noticed some scratches that were not marked to another attendant, the latter reacting not so friendly either. "
MILAN, IT - Reviewed by DMITRY - 04 April 2016
ROME, IT - Reviewed by NIKOLAOS - 03 April 2016
BERGAMO, IT - Reviewed by DMITRIJUS - 29 March 2016
" it isn't clear what model of car will customer get. i mean sometimes size matters, and we had to pay additional fee for bigger car. "
BRINDISI, IT - Reviewed by GENOVEFFA - 28 March 2016
BARI, IT - Reviewed by CLARA - 25 March 2016
ANCONA, IT - Reviewed by VALENTINI - 24 March 2016
" all good, person at the counter very nice "
MILAN, IT - Reviewed by SERGIO - 24 March 2016
VENICE, IT - Reviewed by IHAB - 23 March 2016
MILAN, IT - Reviewed by IGOR - 22 March 2016
ALGHERO, IT - Reviewed by UMBERTO - 22 March 2016
BRINDISI, IT - Reviewed by EMILIO LUIGI - 21 March 2016
CATANIA, IT - Reviewed by FRANCESCO - 21 March 2016
" My last rental experience was negative because, altough I am sure that I have driven in a more then safe way avoiding bumpy roads, at the moment of dropping off, the man told me I caused a problem in a tyre (a very very small scrape). So it's supposed that I have to pay 250 euro for this problem even if it wasn't my fault. The man at the moment of the pick up just had a quick look to the car, and I am pretty sure that the tyre had already the scrape. So it's a pity to have this kind of problems especially because I am a loyal customer who has always respected every single rule; for a so little problem (that I am almost sure it wasn't caused by me) your company should have more regard of the customer. "
MILAN, IT - Reviewed by MARCIS - 21 March 2016
BERGAMO, IT - Reviewed by RENARS - 20 March 2016
BARI, IT - Reviewed by ALESSANDRA - 16 March 2016
" Servizio ineccepibile "
" completamente soddisfatto "
TREVISO, IT - Reviewed by SEBASTIANO - 16 March 2016
BERGAMO, IT - Reviewed by FOTIOS - 15 March 2016
" Hello The only problem is that , i never, ever, had the car i desire . They always ( all companies ) give you a different car that the one they advertise , even thow i made the booking almost two months ago . "
MILAN, IT - Reviewed by ALESSANDRO - 14 March 2016
VENICE, IT - Reviewed by EMILIO - 14 March 2016
" Ottima vettura, servizio efficiente. Unico problema la posizione del terminal di noleggio rispetto all'aeroporto di Venezia, che obbliga ad un tragitto scomodo con difficoltà di raggiungere il terzo piano con gli ascensori e sotto la pioggia. "
ALGHERO, IT - Reviewed by GASPARE - 14 March 2016
PALERMO, IT - Reviewed by MARCO - 10 March 2016
PALERMO, IT - Reviewed by MATTEO - 09 March 2016
MILAN, IT - Reviewed by CORRADO - 09 March 2016
" Very good experience "
PISA, IT - Reviewed by VITTORIO - 08 March 2016
" Car delivered with several scratches, dirty, no water in the washer, with duct tape in the frame of the rear door left where they had replaced the glass. "
TORINO, IT - Reviewed by NICOLÒ - 07 March 2016
" Everything was ok, specially your customer service on the phone. But I'm very disappointed about the one-way surcharge, particularly because it is not included in the first price you have on the web site. Why should I discover it, in the very hidden information, if the itinerary I chose is that one? Moreover, paying 50 or 90 or 150 EUR surcharge for that is very unfair. Thank you. "
ROME, IT - Reviewed by LUCA - 06 March 2016
ROME, IT - Reviewed by MAURO - 06 March 2016
" Very good service "
" Very good company I will use further more "
TURIN, IT - Reviewed by CHARLOT - 02 March 2016
" Very straightforward booking process "
" Helpful staff "
BERGAMO, IT - Reviewed by WILLEM - 29 February 2016
" I am well supported by phone mainly because the insurance is very difficult. "
" It was a Peugeot 208 with 1950km and already a little damage which was not mentioned. A good car but not clean. Collection and delivery went very smoothly. good for rentel again. "
TREVISO, IT - Reviewed by PALMIRE - 29 February 2016
" Très satisfait et belle expérience , bien reçue , personnel compétent . "
BERGAMO, IT - Reviewed by ALDIS - 28 February 2016
ROME, IT - Reviewed by CARMELO - 26 February 2016
" buona la comunicazione con l'operatore ottimi consigli dati bravi "
" buona anche perche' l'operatore mi ha dato un ottimo consiglio. "
NAPLES, IT - Reviewed by DANIEL - 26 February 2016
BERGAMO, IT - Reviewed by RENZO - 25 February 2016
" Very efficient and conditions of rent were clear "
" On the return of car the attendant just checked mileage and fuel and did not check car and made me sign the paper without making that there were no damages. Will not rent with them again "
GENOA, IT - Reviewed by ALBERTO - 25 February 2016
" efficient as usual "
" very good, correct and helpful "
BERGAMO, IT - Reviewed by MARIUS - 22 February 2016
CATANIA, IT - Reviewed by ANTONINO - 21 February 2016
" Very good car and service "
" Everything was ok, "
CATANIA, IT - Reviewed by VIRGILIO - 21 February 2016
BARI, IT - Reviewed by ALESSANDRO - 20 February 2016
" veramente ottimo servizio... le assicurazioni aggiuntive di autoeurope sono state riconosciute dalla società di noleggio e mi hanno trattenuto un importo molto piccolo rispetto a quello preventivato... complimenti anche a sililybycar per la professionalità... mi sono trovato bene "
" sono stato forse fortunato, ho ricevuto un upgrade e mi sono trovato con una vettura di categoria superiore e per di più diesel.. niente male!!!! "
BERGAMO, IT - Reviewed by MARIUS - 19 February 2016
MILAN, IT - Reviewed by GIANELLA - 19 February 2016
BARI, IT - Reviewed by IVAYLO - 17 February 2016
CATANIA, IT - Reviewed by ALFIO - 15 February 2016
CATANIA, IT - Reviewed by SALVATORE - 14 February 2016
MILAN, IT - Reviewed by FERDINANDO - 14 February 2016
MILAN, IT - Reviewed by KAIMAR - 14 February 2016
" Car was very good and new and the price ok! "
" 1. quick service 2. friendly attitude "
CATANIA, IT - Reviewed by CARLOS - 11 February 2016
" I have been using your service for the past 3 years and I am very satisfied with it. I recommended autoeurope to various friend and collegues and on this trip other 2 friend rented your service as well. "
" I used Sicily by car on various times and was always pleased, but this time I was very upset. I accidentally hit the front wheel while pulling along the side of the road to stop, and the tyre got punctured. So I changed the spare wheel and took the tyre for repair. I paid it myself but when I took the car back I informed about what happened and Sicily by car made me pay for a new tyre and I had to pay 230 euros since they told me that the tyres are not covered by the insurance. I would like to know If I can be refunded for this unexpected outcome. "
MILAN, IT - Reviewed by WILLIAM - 11 February 2016
TURIN, IT - Reviewed by LUCIAN-MARIUS - 11 February 2016
" The booking process it was nice but nobody tell my that the car will not be fully covered by the insurance. "
" Very Bad Experience. After i found a small window broken on the car company tow that car and i was leaved in Milan. I had to rent another car from another company to go back to Turin. The company take from my credit card 10 times more than the rental price and i have another 220 EUR blocked on my credit card with no reason. "
CATANIA, IT - Reviewed by NICCOLO - 09 February 2016
" Clear cost, easy-to-use Web site, good call center "
" The was very old "
BOLOGNA, IT - Reviewed by FRANCISCO - 09 February 2016
TREVISO, IT - Reviewed by JAN - 09 February 2016
" good car, bad reception "
BERGAMO, IT - Reviewed by MIKS - 08 February 2016
" In general what was stated in contract was assured. "
" First i was reserved estate car Peugeot 308, but was given smaller one, Skoda Rapid. But after asking bigger car where we can put skies inside, were given VW Passat sedan. Car was good and big enough. Just would be nice to get car in winter with winter tires, not just snow chains. As driving in mountain region even on highway can be icy/snowy roads. "
ANCONA, IT - Reviewed by GIUSEPPE - 08 February 2016
" because when I needed to extend the rental of a week, I was not granted, and I had to make a new vouchers and had to go back to the airport. It was not properly considering they are your customer for four months. "
" courtesy and kindness, very efficient. recommended. "
MILAN, IT - Reviewed by VYACHESLAV - 06 February 2016
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