OK MOBILITY SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by MICHAL - 14 September 2025

" They share wrong info about opening hours at Palma airport. Staff was pushing me to buy extra insurance to have full coverage despite I have bought full coverage insurance during booking on Auto Europe web. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DAVID - 14 September 2025

" In general ok. Was just disappointed with OK mobility's tricks though having a premium car for an extra 20 euro was worth it then. "

" When we arrived the counter staff told us the vehicle category we ordered is not available and might have to wait though upon asking for the time when this can be they told us you have to wait until the vehicles come and are cleaned. They offered a premium car at an additional 20 euro a day and had to take it at not other choice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JORDI - 21 August 2025

" OK "

" Long waiting when collecting the car (about 1 hour) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by GYORGY - 19 June 2025

" The rental process was smooth as usual. "

" At pickup they're pushing and pushing until you are fed up and do not have more time to argue. So you get upgraded for extra money and a promise that you can add an extra driver if you provide the driving license, but you never get the contract upgrade. So it was a scam. When you return the vehicle they say Okay, you are set and you get an invoice of an injury on the plane. And you cannot argue. So never ever. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by SVETOSLAV - 18 June 2025

" Satisfied as always "

" Car wasn't clean enough, inside there was an unpleasant smell. Would be nice if the rental company puts air freshners inside, its not that expensive. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by GORAN - 06 May 2025

" all perfect "

" all perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GIOVANNI - 05 May 2025

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by DANIEL - 20 January 2025

" I've been booking with Autoeurope for years, only had isolated problems, but this rental company was the worst! "

" First they insisted to buy an expensive insurence saying that the one purchased from Autoeurope has no value. At drop off the lady from check out said everything was ok(two times), but Next day they charged me 20 Eur for damage at registering plate. There was no damage, they incented to ocercharge! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 09 October 2024

" Nothing more to add "

" 1.5 hour wait to get car from counter. Absolutely indifferent staff. Returning took 45 stress filled minutes. Indifferent staff, almost non existant "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VIKTOR - 29 September 2024

" Everithing ok "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by GERARD - 29 July 2024

" Bought insurance and it was not clear that it was seperate from rental of car. Had a claim and had to pay damages. I have sent information twice to Auto Europe and have not received a response "

" good overall experiance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SERGEY - 26 April 2024

" I suppose AutoEurope does a poor job of verifying rental companies, thus allowing fraudulent offers "

" There was no booked convertible. There were also no other convertibles. For an additional fee, the car was changed for a worse one. I suppose the current offer was fraudulent to attract customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by DIMITRIOS - 13 February 2024

" As above "

" Good car Amazing price However they do not accept AMEX Forced us to include a second driver from the party in order to use their credit card That increased the cost 3 times more than the car rental price There is no ATM or WiFi in their office "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JOSEPH - 05 January 2024

" Auto Europe has many partners so any criticism is directed at the partner company "

" I have already taken a survey from ok mobility "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by ALEXANDRE - 22 October 2023

" Happy, all went well so far "

" Very nice team, friendly and available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by ANTONIO ANDRE - 10 October 2023

" The car was great however, I feel like I had no choice then acquire this expensive insurance that they push into you as you getting to the desk they make clear to you that if you don't buy it, you're going to get screwed and they're going to take a large amount of money out of your credit card and if something happened you know they will keep it they make sure they let you know that I will block a lot of money in your card and you won't get back for at least two weeks. It's just dreadful seriously I will never Rent-A-Car in this company ever again. "

" It's sincerely upsetting the way they handle us as clients as we arrive at their desk, they keep trying to push you this expensive insurance and they keep trying to make sure that you buy it so they can make a profit. It's just really really sad I feel like that I had no choice and I was harassed in to sign this which makes the car extremely expensive so the answer to you is no I would never recommend this company anymore to anybody because I feel like I was in between the knife in the wall, just some extra stress that nobody wants is the arrived into a foreign country just really too much. I wish this people were trained by proper HR as opposed to sharks that wants to increase the profitability the experiences awful seriously Enough forgetting that main point of sale is that they will take a ginormous amount of deposit into your card and that will take two weeks for you to receive it back. That was very clear to me so using that as a punchline they make you sign the documents. I'm sure this is illegal. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by ANDRZEJ - 29 July 2023

" I used OK the first time and will definitely use it in the future. "

" Staff very knowledgeable and very helpful. I was very pleased with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10