HERTZ SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by PATRIC - 04 May 2023

" X "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ARNO - 05 April 2023

" I have been using Auto Europe for some time now and are always very satisfied with their service and their chosen local hire partners. "

" Very friendly and swift service at the airport counter. We even had the keys to our hire car before our bags arrived! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GONCALO - 03 January 2023

" AutoEurope never disappoints me. Always reliable. "

" They have charged me deposit fill up and I have returned the car with full deposit! "

Overall Value: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MADRID, ES - Reviewed by STEVEN - 17 December 2022

" Lower price and easy booking. "

" Good car. Friendly, helpful, efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MANUEL - 05 November 2022

" no further comments "

" no comments "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by DAVID - 18 October 2022

" An enjoyable experience "

" It was a very pleasant experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by D SCOTT - 22 August 2022

" We were booking our trip day by day through Spain. At 10:00 pm one night we decided to rent a car through AutoEurope. We thought we booked it right then--a one way rental from Madrid to Barcelona. We entered all our info and credit card and then thought we were set. Only then did we get a message that our request would be processed the next day because we were asking for a one way rental. We learned that we only had a "possible" reservation and so had to go to bed not being able to make a hotel reservation for the next night and not knowing if in fact we had a car or not. We did find out 12 hours later that we did have a car so it turned out well. But I recommend you don't take reservations that you know you cannot immediately confirm, so that you don't leave customers in a zone of not know for a while. Other than that, everything was great! "

" My experience with Hertz was perfect! Outstanding customer service and total ease of pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DANIEL - 16 August 2022

" Great. I had to change the reservation three times, but it all seemed to work OK. "

" Parking spaces were very tight. Difficult to maneuver getting out of the parking garage. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by RAUL - 26 June 2022

" On Autoeurope side everything was ok "

" They ask for aditional insurance. I refused and agree with deposit which was 820Eur, more that autoeurope stated in the reservation confirmation. We got Hyundai I20. Car had lot of chips and dents. It took more than half hour to check all in the dark. (aprox hour was 22) Found one not mentioned in the forms. Took a picture of it and email it. On the positive side. Car had 20000KM in good technical condition and clean. At drop-off, staff said is everything ok and I had to sign on electronic device without see what I signed for, or receive a copy. We had to see the deposit back on my credit card to be sure of that. It is a Hertz franchise, so my observations does not apply to Hertz itself, I thnik. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by PAUL - 24 June 2022

" Apart from the vehicule conditions, the experience with Hertz was perfect. "

" The vehicule I got had a lot of damages on body and looked old. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BILBAO, ES - Reviewed by VALNER - 27 February 2022

" I like it very much "

" Efficient,quick,value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by NISHCHAL - 19 January 2022

" Highly satisfied, will use again "

" Excellent service, new vehicle in really great condition, easy pickup and dropoff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHRISTIAN - 03 August 2021

" Very good experience ! "

" We take full insurance and in the moment of the return , he keep us more than 10 min to check ALL the car. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by STEPHANE - 06 January 2021

" very easy to book and competitive price "

" very professionnel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by CATALIN - 03 December 2020

" I love the fact that I can see the offers from multiple companies per car type/class in a table format. Makes it very easy to see the price for each and rule out companies you don't want to book with. "

" Perfectly adapted car for the environment. I couldn't have asked for a better car for this money that what I received. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by CATALIN - 01 December 2020

" I love the fact that I can see a table with all vendors and car types. Very easy to navigate and book "

" Just perfect. They gave us a car adapted for the landscape, which was in very good condition and everything went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AGNES - 28 August 2020

" Everything was good "

" Almost new car, very kind staff, everything was good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by ELIAS - 03 August 2020

" all tickety-boo.. "

" Fantastic, with full cover, I was not harassed about extra covers, etc, etc, etc.. and did not have to check in detail the car, worrying that on the way back I would be caught out on some new scratch/dent. Very smooth and relaxed! It's how car rental should be, even if for the regular, older drivers... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 29 March 2020

" Outstanding, able to rent a vehicle for two months in Spain for around six hundred . The vehicle was a very good size for all four of use and our luggage. Everything went smoothly. Will definitely use Autoeurope on our future rentals when can get a price like we received "

" Outstanding, able to rent a vehicle for two months in Spain for around six hundred . The vehicle was a very good size for all four of use and our luggage. Everything went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RALPH - 18 March 2020

" the car was brand new love it thanks again "

" if I could give a 15 as a point i would give . your the best thanks for bringing us home "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by GUDMUND - 10 February 2020

" Simple, straightforward way of finding the best alternative among a multitude of offers from different companies! "

" La Palma Hertz office appeared slightly undermanned, but the personnel did their best and were very professional and helpful. Our car was perfect! Including a second driver at no extra cost very much appreciated. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER - 01 February 2020

" Great quotes and back up if needed "

" Good service, easy pick up and drop off "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by JOHN - 08 January 2020

" very user friendly and produces good options everytime "

" excellent service and couldn't recommend Hertz highly enough "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DMITRY - 02 December 2019

" Best price, even better then on official web site "

" Everything were easy and fast "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS PALMAS, ES - Reviewed by CRISTIAN LIVIU IOSIF - 20 November 2019

" Everything went perfect. "

" Absolutely nothing to complain about. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ERIC - 30 October 2019

" Everything went well "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ELENA - 18 October 2019

" Good experience with auto Europe, everything worked well and good service from Hertz at Ibiza airport "

" Good service at Ibiza airport and good condition of the car "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MANUEL - 04 September 2019

" all good "

" good "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by NICOLAE SILVESTRU - 31 July 2019

" very good experience "

" very good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN SEBASTIAN, ES - Reviewed by DIMITRIOS - 26 April 2019

" A lot of options available, covering all our needs in various prices "

" There was only one person working at the San Sebastian office, hence the queue was long, but she was very fast in giving the car and well prepared for my arrival. Returning the car didn't take more than 5 minutes! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by YAROSLAV - 12 March 2019

" All was just like is must be. Easy and fast. "

" All was just perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SEBASTIEN - 28 November 2018

" Quick to book, pick up and drop off the car, no issue, good prices "

" Very efficient, great car !!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ANDERS - 20 November 2018

" Smooth and reliable "

" Easy smooth pick-up. Chaotic return, no clear signs for return parking. Need to chase staff for check out. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by VITALII - 18 October 2018

" all good "

" all good. Car had lots of minor scratches, but smooth check in and check out. Picking up car takes time as parking is separate building and it's -5 floor. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by SEBASTIAN - 26 September 2018

" Good communication from Autoeurope when I asked a question they replied same day :) "

" Normally very weary of these companies, but it was a pleasure with no pushy sales tactics at all! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 08 September 2018

" Keep up the good work! "

" excellent! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by MARTIN - 31 August 2018

" No negative points, good service and fulfilled my expectations "

" The counter and parking are conveniently located at the airport terminal "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by ELIAS - 01 August 2018

" all perfect to date, thanks "

" all smooth as silk, thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CATALIN - 21 April 2018

" Very ok "

" Very ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHEL - 18 August 2016

" No problem with reservation and insurrance, perfect "

" We order a SEAT IBIZA and Hertz assign us a TOYOTA YARIS smaller than an Ibiza "

MADRID, ES - Reviewed by HEIKE - 16 August 2016

" Quick booking, no poblems, everything was fine. "

" Everything was fine, the car was new, clean and had a big trunk. "

VALENCIA, ES - Reviewed by ZSOLT - 31 July 2016

" Everything worked as expected. No issues whatsoever. The return of the car took a bit longer and had to return to the parked car with the person from Hertz, but no problems with the car there aswell. "

" At first they didn't wanted to believe that the card I've shown them really is a credit card. Not even when they saw that the word CREDIT was written on the card. They still called somewhere to check. Anyways, other than that, they upgraded us at least 1 level, and the car they gave us even had navigation included. So that was fine! :) "

MADRID, ES - Reviewed by GIANNI PINO - 02 June 2016

" Good CAR clean new car "

" Good servìce gentle people "

SANTIAGO, ES - Reviewed by SALVATORE - 13 April 2016

" very good "

" very good "

SEVILLA, ES - Reviewed by JEAN-LUC - 13 April 2016

" Perfect "

" Perfect "

VALENCIA, ES - Reviewed by ILLYA - 24 March 2016

" All worked well, thanks. "

" Nice car, good service "

SEVILLA, ES - Reviewed by DAVID SIMEON - 08 February 2016

" Very friendly service when I called in with a question and to change/cancel/update my rental. I will use them again for my next European car rental!! "

" Great price and friendly service representatives "