AUTO EUROPE SPAIN Car Rental Reviews

ALICANTE, ES - Reviewed by SERGEJS - 21 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDRIUS - 18 September 2025

" I was surprised to find an additional charge of €77.10 + 21% VAT labeled as a Premium Location Fee on my invoice. This fee was not indicated in the offer I originally accepted, nor was it mentioned during the booking process. Could you please clarify the basis for this charge and why it was not disclosed upfront? Thank you in advance for your explanation. I look forward to resolving this matter. "

" I was surprised to find an additional charge of €77.10 + 21% VAT labeled as a Premium Location Fee on my invoice. This fee was not indicated in the offer I originally accepted, nor was it mentioned during the booking process. Could you please clarify the basis for this charge and why it was not disclosed upfront? Thank you in advance for your explanation. I look forward to resolving this matter. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MICHAL - 14 September 2025

" ok "

" They share wrong info about opening hours at Palma airport. Staff was pushing me to buy extra insurance to have full coverage despite I have bought full coverage insurance during booking on Auto Europe web. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DAVID - 14 September 2025

" In general ok. Was just disappointed with OK mobility's tricks though having a premium car for an extra 20 euro was worth it then. "

" When we arrived the counter staff told us the vehicle category we ordered is not available and might have to wait though upon asking for the time when this can be they told us you have to wait until the vehicles come and are cleaned. They offered a premium car at an additional 20 euro a day and had to take it at not other choice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by THOMAS - 13 September 2025

" I always get good value and service from Auto Europe "

" I always get good value & service from Auto Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CURT - 12 September 2025

" Good prices and mostly works fine "

" In the middle of the rental I got a receipt for the car having been returned at a different location which it obviously had not as I still had it. On returning the car I was told it was a mistake at another location and they would refund the charge for returning ata different location. I am now back a week and have still not got the credit.... "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GARY JAMES - 10 September 2025

" It was ok, but certainly nothing about the experience generated any loyalty to GoldCar. "

" The car was completely beaten up. I was fortunate enough to have paid extra to bring the excess down to €0. However this was only because the mileage included in the booking was not sufficient. The pickup location of the car itself was unacceptable. It was a different location to any of the Goldcar signage in the airport and was difficult to find. The location was dark itself so it made it very difficult to see the damage on the car. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MADRID, ES - Reviewed by JEROEN - 07 September 2025

" See above comments "

" They charged damages to our deposit that were already there when we picked up the car. It was full of scratches, we took pictures when we picked up the car but were still charged for scratches that were already there. We did not have any incidents with the car. Very poor service and we should get our money back "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by JUAN - 04 September 2025

" The voucher does not mention the insurance in a proper way "

" My friend Roland Haenni made this rental agreement for me and told me that he made an additional insurance. Hertz told me that this insurance does not cover enough and they sold me an additional insurance for euro 270!!!!!! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by PATRICK - 03 September 2025

" Car booked on Auto Europe was totally different to the car offered by Hertz. Hertz does not have any Tesla cars at Valencia, so it is false advertising. The similar cars SEAT or CUPRA - not at all the same experience. "

" I booked a Tesla Model Y or similar and got a SEAT. The drop off took a very long time and we just put the key in the drop box in the end as there were not staff outside of the office. We almost missed our flight because of Hertz and we had plenty time when we arrived at airport. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MARGUS - 02 September 2025

" Autoeurope service is the best "

" Good service. Bad company police to puch customer for upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by CORNELIS G J - 29 August 2025

" The rental was ok. "

" There were 2 offices at the airport. The one we found was closed, called the teddy agency and they told us to wait. I asked.. is there a 2nd office ? No. Was the answer. Turned out. There was another office. .... Very annoying "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by STUART - 29 August 2025

" Very good. Some tips about local driving and parking would be helpful. "

" Very good. Some tips about local driving and parking would be helpful. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ZOLTAN - 27 August 2025

" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accomodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pickup the car, totally unacceptable and not customer centric at all. "

" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accommodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pick up the car, totally unacceptable and not customer-centric at all. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JULIAN - 26 August 2025

" So far there have not been any problems with Auto Europe "

" The pickup and the car was great. The agent was quick and the car was in a very good shape. At the return there was a big line at the booth and the only 2 agents working there were both helping people pick up cars. There was no agent available to return the car to, so I either had to wait for more than 1 hour and maybe miss my flight (at that point I had no idea how fast security would be) or I could return the car as if it was outside of office hours. So I dropped the key with the paperwork as instructed onto the agents desk. The car was undamaged and in clean condition (I even vacuumed the inside before returning it) Somehow there has been a extra charge of almost 120 Euros to my credit card without any notice from thrifty. I reached out to the customersupport, but so far there has not been even an automatic answer. After 72 hours I will revoke the uncommented payment. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALDO - 26 August 2025

" Experience! "

" Too much people on the counter, BE PATIENT!!! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by OLAF - 23 August 2025

" They try to charge me for scratches that were allready there. I have a video to proof I am right. They even told me to make a video. And now they are challenging the evidence. "

" When I took the car first there was nobody and then there was only one person at the counter. She had to walk with you to the car, leaving the desk unattended. The woman only spoke Spanish. On the form it said there were some scratches. She told me to make a video, so I had proof there were scratches if someone at drop made a point about it. This was all done in a hurry, since she was by herself. I dropped the car off very early, (6:00 in the morning) before there was anybody. That same day I gat an email stating there was a scratch. I send them the video I had made., since they were referring to a scratch already present. They told me I should have made a point about it at pick up. But at pick-up it stated there were scratches, but it was all in Spanish. I feel a bit scammed by them. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES EDWARD - 22 August 2025

" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "

" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by YOUNESS - 22 August 2025

" Not a good car "

" Not nice car and old and has no water to clean the windshield. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by RAIMOND - 21 August 2025

" Everything was fine, good job. "

" The car could have been in better condition, but it's more or less ok. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by JORDI - 21 August 2025

" OK "

" Long waiting when collecting the car (about 1 hour) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MICHAEL - 20 August 2025

" Good customer service "

" Fast Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP MARK - 19 August 2025

" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "

" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by GEORGEL - 18 August 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SJOERD - 18 August 2025

" none "

" really scam experience when I drop off the car: there was some send in the vehicle which is normal. The Centauro employee charged an extra cleaning fee of 75 euros which is rediculous when you see the pictures. I will make an official complaint for this: I rent 6+ time per year a rental car and this treatment is completely new for me: a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LUCA - 18 August 2025

" Always the best portal to look for a car rent. "

" In general the esperienze was ok. But at the desk they do psychological pressure to include extra insurances and the car status at pickup was missing damages and it needed a double check that was I have to say very professional thou. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by BELARMINO A - 17 August 2025

" Excellent experience with Hertz. "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MIHAI - 13 August 2025

" evtl precheckin? "

" Lange Wartezeit nach Dropoff "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by TONNY - 11 August 2025

" Nothing to complain about Auto Europe.. "

" In general in Spain that is always a verbal fight about insurance. they always saying you have to buy extra insurance at the same value of what you pay for the car, and the insurance you order online when you book the car is never enough. So what is right the insurance from your booking service or do I have to buy extra insurance from the renting company? "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by HELVIO DANIEL - 11 August 2025

" THE CAR WAS IN A VERY GOOD SHAPE AND MADE NO PROBLEMS AT ALL. "

" AS I SAID, WE ARE VERY SATISFIED WITH EVERYTHING. YAGO, WHO WAS THE PERSON WHO DELIVER TO US THE CAR, AND THE LADY FROM THE OFFICE WHO RECEIVED IT BACK WERE VERY NICE AND GENTLE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by NAURIS - 09 August 2025

" We will never again rent a car with Hertz and recommend other people to avoid this company. "

" We were extremely disappointed with our recent experience with Hertz in Malaga. At the time of rental, the agent in Malaga upsold us on a better car, clearly stating the price we would need to pay. However, upon returning the car, we received no clear information regarding the final invoice--only that a certain amount would be withheld from our deposit. Later, we were sent an invoice in Spanish without any explanation. To our surprise, the amount charged was €300 higher than what the agent had told us. We attempted to contact Hertz Spain numerous times--calling repeatedly over several days--but no one ever answered. Emails were only met with automated responses, and at no point did anyone explain the reason for the additional charge. After translating the invoice ourselves, we found that the extra fee was apparently for additional rental days--something we absolutely did not use. We returned the car on time and have no idea why we were charged for days we didn't use. The company showed zero willingness to explain or clarify the charges. The lack of transparency and customer support strongly suggests a business model focused more on misleading and overcharging customers than on providing honest service. We are extremely dissatisfied and feel cheated by this experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MIHAI - 06 August 2025

" I had to wait 1 hour to pick up the car, to complete a formular although all the dates in the system, from office 1 had to go to office to for the key...for drop-off no idea who/where, I had to ask 3 times...no vehicle-check ("you have full insurance, doesn,t matter") "

" I had to wait 1 hour to pick up the car, to complete a formular although all the dates in the system, from office 1 had to go to office to for the key...for drop-off no idea who/where, I had to ask 3 times...no vehicle-check ("you have full insurance, doesn,t matter") "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by ALEXANDRU-TITUS - 06 August 2025

" Very good experience "

" A bit of attention to cleanliness of the car at pick-up! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by HORDUR - 05 August 2025

" This "full damage protection" issue is now second time I experience this. I feelt I had to pay twice for the insurance. Dont feel like using AutoEurope again. "

" I did select "full damage protection" with AutoEurope, but when I got to the desk at Europcar, the guy at the desk said I had to pay more to him for Full innsurance, this was confusing to me and Im not sure if I had full damage protection. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IRIMIES - 03 August 2025

" I am shocked. I expected autourope to intervene immediately, to help solve the problem immediately or offer other solutions. I paid for something and got something else and abusive and intolerable behavior from goldcar. I am waiting to see at least now what you will do and how the error and insults received from the goldcar airport manager can be recovered. "

" I am writing to formally express my deep dissatisfaction with the experience I had with Goldcar during my present family trip to Mallorca. I chose Goldcar over other rental companies and paid a higher rate specifically for the Key-to-Go service and for a SUV-class vehicle that could comfortably accommodate 4 passengers and 3 large suitcases, as clearly stated in my reservation. Unfortunately, what I experienced was far below the expectations set by Goldcar and what I paid for. What Happened • Reservation Details: SUV for 4 passengers + 3 large suitcases, Key-to-Go option selected for a faster process. • Date and Time: July 24, at approximately 21:00, at Palma de Mallorca Airport. • Issue: Upon arrival, instead of the confirmed SUV (e.g., VW Tiguan or similar), I was given a Formentor Cupra, which your own description lists as suitable for 5 passengers but 0 suitcases. This was completely inadequate for my family of 4 with 2 children and our luggage. • The car provided was not only unsuitable in size, but also dirty, with burnt and stained upholstery. Attempts to Resolve I immediately raised the issue with your staff at the Key-to-Go parking area. They confirmed that the Formentor Cupra could not fit the luggage, yet informed me that no alternative vehicle was available unless we waited indefinitely for another car to be returned. When I requested to speak with the branch manager, his attitude was extremely unprofessional and hostile. Initially, he indicated he had another car available, but when I politely questioned how such a situation could happen, he became visibly angry, threw the keys of the Formentor on the counter, and said: "I was about to give you another car, but now I won't. I had one, and you just lost it." Despite my attempts to explain the situation and show proof of the confirmed reservation, the manager refused to assist us further, leaving my family with no choice but to take the unsuitable Formentor. As a result, we had to hire an additional car and driver to transport our luggage to Santa Ponsa, creating unnecessary expense, stress, and a poor start to our vacation. Why This Is Unacceptable • Goldcar breached the rental agreement by failing to provide a vehicle matching the booked category and description. • The Key-to-Go service, for which I paid extra, did not provide the promised convenience or efficiency. • The manager's behavior was completely inappropriate and unacceptable for a company that claims to value customer experience. Violation of EU Consumer Rights Under Directive (EU) 2011/83 on Consumer Rights and Regulation (EC) No 261/2004, consumers have the right to receive the service paid for as agreed. Goldcar's actions represent: • Breach of contract – failure to provide the booked vehicle category and specifications. • Unfair commercial practice – Key-to-Go was sold as a premium service for convenience, yet I experienced the opposite. • Failure of professional diligence – staff behavior was unprofessional and hostile. What I Request Given the circumstances, I respectfully request: 1. A full refund for the Key-to-Go service, which did not deliver as advertised. 2. A partial refund or compensation for the downgrade and for the extra transportation costs I incurred due to the vehicle mismatch. Please understand this is not only about financial loss, but about the way your staff handled the situation, which severely damaged our trust in your company. I hope Goldcar takes this complaint seriously and ensures such behavior does not affect other customers. If I do not receive a satisfactory response within 10 business days, I will have no choice but to : • Escalate this case by filing official complaints to EU Consumer Protection authorities and Spanish Tourism Boards. • Share my experience on Google Reviews, TripAdvisor, Trustpilot, and other platforms. I truly hope Goldcar values customer trust and resolves this matter amicably. I can provide all documents. Thank you for your prompt attention to this issue. I look forward to your response. Sincerely, Cosmin Irimies Phone no: +40742078854 Booking/Contract reference: 27751874 "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by LUKAS - 01 August 2025

" . "

" They push you to buy upgrade and insurance in very unpleasant way. They are threatening you. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by BIRGIT - 31 July 2025

" NO information from you to look for the Sixt desk to pick up the car There need to be more information on your rentale papers on " desk company logo" to look for. "

" Only because I knew that Flizzr and Sixt are together it worked well. On the Sixt desk in the airport there were not a Flizzr logo to show that Flizzr was to be handled here "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by PETER - 29 July 2025

" I raised a complaint with autoeurpoe which hasn't been resolved "

" They put a random charge on on credit card and never justified, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANDREW - 25 July 2025

" A Citroën C3 was ordered and a small car different brand was rented out "

" Given car wasn't as specified and ordered .Car was in bad shape with lots of damage. Salesman very pushy for selling additional insurance. Problem with communication in English "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by MAGDALENA - 25 July 2025

" Everything went well, I can recommend "

" I recommend it 100%. We had a car with full insurance. When we arrived at the branch, we had a problem with our driving license, but the staff was very helpful and tried to help us. The car was new, everything worked without a problem. The next day I hit a nail and punctured the wheel. We called the information line and they were happy to solve everything with us and the next day I had a new car immediately. We paid a deposit of €72 for a full tank. We returned the full tank and the money was refunded immediately. Also perfect return at night - simple and efficient. I really recommend this rental company 100%. Thank you for the smooth process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RAFAL - 23 July 2025

" The support people not really helpful. Not able to contact the local rental company. Provided non working phone number. Provided unreliable information "

" Not very fair about the real costs and policies. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by MATIJA - 21 July 2025

" Više nego zadovoljan. Moje do sada najbolje iskustvo sa rent a car agentima. Vrhunski profesionalci. Preporučujem svima! - "

" Mogu reći samo sve najbolje. odlično i profesionalno osoblje, auto nov (2800km). Za preporuku svima! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GRANT - 20 July 2025

" Pick-up and drop off a bit congested but overall we had a good experience "

" Everything went well overall "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by IONUT OCTAVIAN - 20 July 2025

" I don t have. "

" I was dissatisfied with the collaboration with Avis because I received a smaller car than I booked. I booked a Seat Ateca and received two alternatives: Ford Kuga or Renault Symbioze. I chose the Renault and they had a hard time fitting our luggage, and since we were 5 people we were a bit cramped. Last year we rented a Seat Ateca and we managed very well in the same formula of 5. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by CHARLES - 17 July 2025

" I've rented from Auto Europe several times and the experience has been good each time, so I will continue to do so "

" Overall the rental was very good. There were just a few things that could have been better: 1. I got a smaller car than I paid for - Peugot 3008 or similar wasn't available. 2. I had to refill the windshield wiper fluid myself 3. The rental car area at BCN is pretty dismal overall (not just Thrifty). Poorly signed, extremely cramped, only available in Terminal 2. Frankly the worst car rental operation at an airport I've ever experienced. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by REDMOND - 15 July 2025

" Auto Europe is fantastic. I have rented through them for years now, in both Europe and U.S. and I've never had a problem. I won't book through anyone else, as they always have a competitive price and are 100% reliable. "

" It was similar to all other major rental car companies. Nothing special but not bad. Counter staff was nice, though they have to try to sell the additional insurances, like every other company. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by HANNES - 15 July 2025

" good and reliable company "

" If you don't buy full insurance from them, they will charge your credit card an arbitrary amount for non-existent scratches if you didn't take pictures of those scratches when you picked up the car. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MIGUEL ANDRES - 14 July 2025

" AutoEurope is trying to help me get my refund. I will refer to a friend depending on the outcome. "

" I was not allowed to take the car. Although I presented my international driver's license and my Canadian Driver's license, the Centauro workers told me that I also needed a Canadian passport stamped with an entry stamp and my return ticket to Canada. They claimed these conditions are in their policies but refused to show me. This was not made aware to me. In addition to the 127 euros that I lost with you, I also lost money on the reservations that I made for that trip (hotel, sightseeing). I have made a claim to AutoEurope and expect to be refunded. This treatment was terrible and unfair. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MADRID, ES - Reviewed by NIKOLAY - 13 July 2025

" I always find what I need and at a good price. "

" Professional and accurate service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by BENJAMIN - 13 July 2025

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAKOTAH - 13 July 2025

" We didn't get pressured to do the extra insurance but opted to bc we did ask for an extra day and they made it easy for us. Would book again thru Auto Europe "

" It was a great experience!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by ANDREA - 10 July 2025

" We are fully disappointed "

" The self liability policy is unclear until the moment whet the car is picked up. In the autoeurope confirmation and booking process it is stated that max liability is around 2000 eur. However at the desk they informed us that the liability is 2250 eur per each damage at the car, meaning that if the full car is destroyed, possibly the full price of the car should be covered. We felt this as scam. We bought on spot the insurance for extra 140 eur. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by MAXIM - 09 July 2025

" Generally satisfied. "

" The sample model (Kia Sportage) that was advertised is much bigger than what we actually got (Cupra) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ALFREDO - 07 July 2025

" Fair "

" Despite I choose premium vover, y ended adding anothet 100 euros for full vovergr "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by BENJAMIN - 07 July 2025

" I recommend Auto Europe often. I will come back again. Thank you. "

" The people at Enterprise BCN continue to be exceptional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MAIRE - 05 July 2025

" GOOD "

" GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PHILLIP - 02 July 2025

" In my opinion Auto Europe was my agent with Goldcar; when I explained my situation in a mail to you, I received a mail from (Francesca?) saying that , as stated in the contract with Auto Europe any supplements taken at the desk were not the resposibilityof Auto Europe; this I understand completely, however , WHY did I take the supplementary assurance; because I was MISLEAD by the Goldcar desk person. Therefore I was asking you, as my agents , to act as my intermediary with Goldcar, in order to ascertain why I was "invited" to pay for an insurance that I had already taken with your company I am not asking Auto Europe for money, but I simply think that your duty to your customers is to support them in the case of a discord between the parties concerned I am very disappointed with the reactions I had, and probably you will not have the courtesy of replying "

" 1) With auto Europe I had a fully insured car for which I paid the necessary supplement to Auto Europe 2) On arrival at the Gold car counter, after a wait of 30 minutes, the agent at the desk ,told me that there was no insurance included in my payment to Auto Europe just the car hire , therefore I was lead to believe that I had to take an insurance , which cost me 224.23 euros plus local VAT 3) I was then informed that the car I had reserved was at terminal 2 and that necessitated walking out of Terminal 1, finding a shuttle bus then finding Goldcar etc etc However the agent then informed me that if I took an upgrade there was a car waiting in this terminal; cost 74.38 euros plus local VAT. at that moment I took the upgrade to spare my self and my wife the extra walking and carrying etc 4) It took me 40 minutes to find the car, very little directions were available and all in Spanish, therefore for me very confusing. I appreciate that in Spain it is logical that the prime directions are in Spanish, however, with the amount of tourists perhaps another language or two might help 5 I evenually got the car, after 10 or 15 kms a warning appeared telling me that one of the tyres was very low on air and this then required me to find a garage to check the tyre and fill it with air 6) No water in the windsceen washer All in all I was MISLEAD by the Goldcar agent into paying a very large supplementary sum; you can consult the rental contract: 27330648 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MATIAS - 01 July 2025

" The rental company did not accept the voucher. Please reimbursement the payment since I could not use the rent. Thank you. "

" The rental company did not accept the voucher. Please reimbursement the payment since I could not use the rent. Thank you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by MATJA? - 01 July 2025

" considering our activities on tenerife itself we decided on the right car. thank you for your kindness and best regards from Slovenia... Matjaž "

" Hi, we were very satisfied with our car rental. I would only like to comment that the entrances to the parking lot where you return the car are marked, and when booking, that you pick up the car keys at the office at the airport itself and not at the parking lot. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by KESTUTIS - 01 July 2025

" A few days later, when I returned the car, my account was debited with €223.33. The company is not responding to my enquiries, maybe you can explain or help me recover this amount. "

" A few days later, when I returned the car, my account was debited with €223.33. The company is not responding to my enquiries, maybe you can explain or help me recover this amount. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by LISA - 28 June 2025

" As above disappointing booked full to full when they tried to give me a vehicle quarter tank to return quarter tank!! "

" Disappointing I specifically booked full to full as last year they did like for like, and again this year they said like for like even though I booked full to full. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by JONAS - 25 June 2025

" All ok except there were no indication on the voucher that centauro was located off-site. Took me a good half hour running around the airport searching for centauro. I called them and they gave me instructions. This should have been written on the voucher "

" Long wait in the sun. But once I was attended it was fast to get the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JUAN RICARDO - 24 June 2025

" All good "

" Bit disorganise to pick the shuttle as no indication was given "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by MICHALIS - 23 June 2025

" Everything was very good. "

" All our communication was smooth. Our experience was very good. The staff was very polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PABLO - 23 June 2025

" Fue una de las peores experiencias que he tenido en todos estos años. Tengo 81 años y termine agotado después de tratar a la compañía Centauro "

" Camine por todo el aeropuerto por el lapso de 50 minutos para tratar de encontrar alguien de Centauro y no hubo forma. Tuve que alquilar otro auto en otra compañía así que perdí mi reserva "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CASTELLON, ES - Reviewed by ADNAN - 23 June 2025

" Went smoothly, they just need to hire people who can interact in english "

" Europe car told us that even when we but full coverage with autoeurope we are still responsible and we have to pay for any damage that occur to the car because we have not bought from them directly... is that true? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RAPHAËL - 22 June 2025

" Definitely a car rental agency that I can recommend. We gladly come back! "

" Frankly, the service was so far the best iPhone counted. Very friendly stuff and very speedy service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by PIOTR - 22 June 2025

" Straight forward booking process "

" I want to report a scam by Goldcar Malaga and file a formal complaint: Upon collection of the vehicle on the 14th June 2025 I was forced by Goldcar Malaga office employees to pay for 'outstanding damage - from October 2022! ' which was already questioned by myself at the time as well as investigated by AutoEurope and Goldcar - no formal response outcome received but no monies been charged from my credit card as a result at that time. I was told I will not get a vehicle unless I pay a total of 372.82 Euros which included : 23.12 Euros - Premium Location Fee ( nothing in the contract and never paid this fee before upon numerous rentals from Goldcar Malaga) ?? 134.28 Euros - Super Relax Cover ?? 19.83 Euros - Mega Relax Cover ?? 108.37 Euros - Check in - front bumper 1 ???? 41.32 Euros - Others ???? 45.90 Euros - 21 % IVA I found this 'mandatory charges' as a total steal, genuine scam and completely unacceptable practice! I could not defend myself whatsoever at the time of collection of the vehicle, anything what I said at the counter was completely ignored by the staff forcing me to pay those charges which I did against my will, otherwise I would not be able to collect the vehicle at all. I rented out from Goldcar Malaga Airport on numerous occasions before (about 35 times in the past) but now I have lost trust and confidence with them and will NEVER USE THOSE SCAMMERS AGAIN !! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by GYORGY - 19 June 2025

" The rental process was smooth as usual. "

" At pickup they're pushing and pushing until you are fed up and do not have more time to argue. So you get upgraded for extra money and a promise that you can add an extra driver if you provide the driving license, but you never get the contract upgrade. So it was a scam. When you return the vehicle they say Okay, you are set and you get an invoice of an injury on the plane. And you cannot argue. So never ever. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by PABLO - 19 June 2025

" Muy buena atencion "

" Aparentemente cometí un error ya que al devolver el auto vi a unos funcionarios de Herz así que parqué el coche, deje las llaves sobre el salpicadero y fui al check in. Me l[lamaron al dia siguiente que no encontraban el auto?????? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - 18 June 2025

" Pls email me an address I cann send the receipt of the additional amount paiid so your office can verify if the reservation fee was deducted "

" Hello Would like to ask if my reservation fee of 500 euro was deducted when I picked up the car. I emailed a copy of the additional cost I paid during pick up but no reply was received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SVETOSLAV - 18 June 2025

" Satisfied as always "

" Car wasn't clean enough, inside there was an unpleasant smell. Would be nice if the rental company puts air freshners inside, its not that expensive. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MORTEN - 17 June 2025

" ok car for the money "

" Ok service for the money "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PABLO JOSÉ - 15 June 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JEROME - 15 June 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HELMUT - 13 June 2025

" Overall positive, but still waiting for a reaction on my claims against Goldcar (overcharging). Probably better to drop Goldcar as a "partner". "

" Extremely unfriendly staff at renting desk in Malaga and drop-off in Barcelona. In Malaga the lady was very keen to sell me the insurance. And told me better not to use agents like AutoEurope ! The guy at drop off in Barcelona (T2) was nearly hostile. Needed to lecture me that he doesn't speak Spanish but Catalan. Goldcar overcharged me both on the one-way rent and the additional km's driven! Some additional taxes nowhere mentioned in my voucher with AutoEurope. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 5

ALCUDIA, ES - Reviewed by MARIA OLIVIA - 11 June 2025

" Very good at all "

" Very nice. People , the only thing the previos damages of the car werent Indicated in the forms "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by NIKITA - 10 June 2025

" You voucher information was incorrect. It showed that the booking office on Tenerife is closed at 20, while my flight was delayed and coming later, at around 21. Based on this information from voucher I nearly canceled my car booked with your staff over phone support. Only absence of reasonable alternatives available with no money loss stopped me from canceling booking and I decided to arrive there and then decide at place. How much positively was I surprised with Avis that the booking office works till 23. However, in alternative case I would have canceled booking against my need using your false information. Unhappy!!! It costed quite some anxiety for me. I'm sure my calls are recorded, so you can proof this information. I require compensation for that, please contact me. "

" No problems when you have car with full insurance "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by ISIDORA - 06 June 2025

" Everything was super smooth, 10/10 experience! "

" We booked a car for about 3 weeks. The Drivalia team was very professional, responsive and friendly. Will definitely look to book with them again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by OLEG - 05 June 2025

" Very convenient service. We book cars several times a year for more than 20 years. "

" Very friendly assistance (Enoarna) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by AMOS - 03 June 2025

" great service. way too expensive. "

" very expensive deal I had no idea it will cost that much. I think I was misled by the agent "Auto Europe". the service of sixt was excellent. the only problem is the price. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OVIEDO, ES - Reviewed by NATASHA - 02 June 2025

" Always very good tips on price reduction for rental cars. Very easy to change booking and very helpful if any problem occurs. "

" The staff was very friendly, efficient and helpful. The pick-up and drop-off went very smoothly. The car was in a very good state and did the job. And last but not least, there were no unpleasant surprises regarding additional costs after the drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETR - 30 May 2025

" I have rented car in many countries for years with Auto Europe and allways was satisfied. This is a big difference with K10, very, very bad, never more at all. "

" K10 is not at the airport. It took a lot of time and asking many people to find out where is a place where the K10 Shuttle comes. There on the voucher was written, the car with air-condition. My car was without A/C, I have noticed it later,far from Palma.,I did not use before, because it was morning and very cold. I tried on 26th of May (drop-off) to make complaints but the staff was totally unfriendly and did not even tell me e-mail of K10. So I make complains to you and expecting some money get back. Also with pick-up the woman did not give me between kinds of insurance, just told 150euro and that covers everything. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MALAGA, ES - Reviewed by ANTON - 27 May 2025

" I have used Auto Europe before and have been happy with everything. This was the first time there was ever any problems with the rental. Auto Europe should consider if it is wise to have Thrifty as their business partner as Thrifty's bad reviews and horrible customer service and cheating will affect also Auto Europe's reputation. Thrifty also on several occasions has claimed that it is not good to use Auto Europe and that Auto Europe is the one cheating and not Thrifty. I hope I can continue to use your services when booking a car but never ever again from Thrifty! "

" We will never use Thrifty again as this company at Malaga airport is a total scam. I am so sorry that I didn't read the Google reviews (1,7!) before deciding on the rental company. We did want a full coverage insurance from them but the first one they offered was very expensive and we then took the next option which was their Super coverage insurance. At the desk nobody explained what this included and everything was very unclear. Our rental fee paid to Auto Europe was cheap but after the insurance and the young driver's extra fee, we had to pay 350€ extra to Thrifty. They told us that next time it would be much better to rent from them directly and not use Auto Europe. They also charged us the airport charge, about 40€, which I later realized was already included on Auto Europe rental fee and was mentioned on out rental voucher from Auto Europe. I showed this to them when returning the car but the lady refused to return the fee and said that it always has to be paid directly to Thrifty. I will be making an official complaint about this to Auto Europe to get the money back. Thriftt also took a preauthorization of extra 150€ "fueling insurance" on my credit card and said that it will not be charged if we return the car with a full tank. This was not specified anywhere on the rental agreement paper from Thrifty. We asked about this when returning the car and the lady asked for a fueling receipt because according to her the fuel tank was not full! However, having read the reviews during our trip, we had indeed taken the receipt when fueling the car at the airport petrol station! So she had to return the 150€ fee to us. At first she refused to give us a proper receipt of the final cost but as we insisted she had to give it to us. The earlier rental agreement was only showing the estimated rental costs, not the actual costs. So my advice to you: do not use Thrifty at all! And if you do for some reason, please read the reviews so you will know all the problems there might be. Be careful what you sign and take full insurance and the receipt when fueling before returning the car. This company is a total scam and they will cheat you every way they can! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADRID, ES - Reviewed by IAN - 27 May 2025

" Easy on line booking process and drop off in a different country. Great car. "

" Good experience- the only issue was a 25 minute wait at the pick up counter "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DMITRIJS - 26 May 2025

" Called to autoeurope to solve issue with deposit amount -even though - autoeurope was helpless - just mentioning that its a problem of Wiber, who did not updated data in autoeurope system "

" The value for the deposit mentioned at voucher does not correspond to reality - asked. It was 1000 more "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by PÁLL STEINAR - 26 May 2025

" Same as number 3 "

" Really rude staff. Took 30 minutes to pick up the car. Went with 2 other families that picked up their cars from a different company. Took them only 10 minutes. Staff spoke poor English and sold me an insurance that I didn't need because of the language barrier. The car was good but had a huge scratch that no one told be about before. Luckily I noticed it before and took photos of it. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CARLOS - 25 May 2025

" R "

" R "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by JOUKO - 25 May 2025

" The insurance things were really confusing once again only this time even more confusing then before. Centauro did all they could to confirm to me that placing the reservation through Autoeurope is a bad idea. They robbed me with the combination of the threat of non compliance of the insurance bought through Autoeurope and the high risk involved. Earlier Autoeurope's policy was understandable, but this time it was not. It's likely to be last time with both AUtoeurope and Centauro. "

" Read below the comments about Autoeurope. The customer experience is a combination of Autoeurope and Centauro. Distinquishing the two in the customer perspective is not helpful or relevant. You are trying to suboptimize service too simplistically. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by AKKOUCHE - 20 May 2025

" Good "

" Good staff and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NEIL - 20 May 2025

" Thrifty is confused as to their identify, if they are connected to Hertz, Firefly or independent (in Spain) as correspondence does not come from Thrifty. The aircraft landed early into Barcelona Terminal 1, we walked to the car rental area (Hertz, as Thrifty is part of herts in Australia) only to be told that we had to now travel by the green terminal bus to terminal 2. This is due to Thrifty no longer being part of Hertz, in Spain. This explained the total lack of "Thrifty car rental" signs at terminal 1. Upon arrival at T2, there was zero signage for the Thrifty car rental company, let alone any others. Asking 2 airport staff where the car rental ares is located, we were directed down stairs and to the far end of the terminal. There we found every imaginable rental car company, but no Thrifty. I asked Hertz staff where Thrifty was located only to be directed it across the road to the car park, where Thrifty was located in the big blue building. We waited 30 minutes for our turn, and were promptly served by staff . She was very pleasant, efficient at her job and explained all we needed to know. Tried to scare us with the insurance and the large block to be placed in the car if we do not accept their insurance. She process our booking and advised we had a "new car" which I was pleased about, however when we found the car, it had dents and scratches on it. I opened the boot (trunk) and the terrible smell of cigarette smoke wafted straight out. I immediately returned to the office and requested another car. The gentleman whom served me was very understanding and provided a replacement car. This replacement was also relatively new (driven only 8500km). This car had even more larger dents, scratches but most importantly did not smell of cigarettes. It took over 1 hour to get a suitable car from Thrifty. Return of the car was ok. The same lady that originally checked us in, checked over the car for the return. She immediately found the damage, (which was already identified on their paperwork) and at our pickup, with our photos, and progressed to question me about it. However if she had of reviewed the paperwork they provide, the damage was already recorded. Thankfully I took photos at collection and provided these to her. Satisfied the damage was not my doing, she checked the fuel and was happy to close the return. Not the best experience with Thrifty, especially with the severe lack of signage at the BCN airport terminals. "

" Thrifty is confused as to their identify, if they are connected to Hertz, Firefly or independent (in Spain) as correspondence does not come from Thrifty. The aircraft landed early into Barcelona Terminal 1, we walked to the car rental area (Hertz, as Thrifty is part of herts in Australia) only to be told that we had to now travel by the green terminal bus to terminal 2. This is due to Thrifty no longer being part of Hertz, in Spain. This explained the total lack of "Thrifty car rental" signs at terminal 1. Upon arrival at T2, there was zero signage for the Thrifty car rental company, let alone any others. Asking 2 airport staff where the car rental ares is located, we were directed down stairs and to the far end of the terminal. There we found every imaginable rental car company, but no Thrifty. I asked Hertz staff where Thrifty was located only to be directed it across the road to the car park, where Thrifty was located in the big blue building. We waited 30 minutes for our turn, and were promptly served by staff . She was very pleasant, efficient at her job and explained all we needed to know. Tried to scare us with the insurance and the large block to be placed in the car if we do not accept their insurance. She process our booking and advised we had a "new car" which I was pleased about, however when we found the car, it had dents and scratches on it. I opened the boot (trunk) and the terrible smell of cigarette smoke wafted straight out. I immediately returned to the office and requested another car. The gentleman whom served me was very understanding and provided a replacement car. This replacement was also relatively new (driven only 8500km). This car had even more larger dents, scratches but most importantly did not smell of cigarettes. It took over 1 hour to get a suitable car from Thrifty. Return of the car was ok. The same lady that originally checked us in, checked over the car for the return. She immediately found the damage, (which was already identified on their paperwork) and at our pickup, with our photos, and progressed to question me about it. However if she had of reviewed the paperwork they provide, the damage was already recorded. Thankfully I took photos at collection and provided these to her. Satisfied the damage was not my doing, she checked the fuel and was happy to close the return. Not the best experience with Thrifty, especially with the severe lack of signage at the BCN airport terminals. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by GLYN - 20 May 2025

" The Auto Europe booking system worked well. We chose to pay more for the carhire because we wanted a reputable provider which was on airport. Paying more for Hertz was a complete waste of money. The Hertz checkout service at Palma airport was dreadful and they tried all the usual hard sell tactics which you normally associate with the cheaper providers. We will do our best to never use Hertz again. "

" Only a few booths open out of a total of 10/12, despite a lot of customers waiting. Hertz employees seemed to deal with one customer and then get a coffee or spent time talking on phones or with their colleagues. We waited about 50 minutes before getting to a desk. Staff were sour. We were told we did not have full insurance when we did and then the agent tried to make us upgrade saying our selected car was "a bit small". We have rented very many cars over the years. This was by far the worst experience/service we have ever had. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by PAVLOS - 15 May 2025

" Value money company! "

" Nice company and fast check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IVAYLO - 14 May 2025

" It was good experienxe "

" Nice experience but during the travel received a message on the car screen that the tires should be inflated.After check on the station it turn out that it should not. That was worrying. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEFAN - 14 May 2025

" Easy to find the best deal for type of car you need "

" Great new car, good experience at pick up queue and drop off queue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by TAMÁS - 11 May 2025

" Ok, overall. If there was no fuckup with the release of the security deposit, it would have been perfect. "

" I dropped the car at the Clickrent Facility as planned, everything was fine, it was on 05/08.. The agent told me that the security deposit will be released on my credit card by the end of the day. This is now the end of 05/11 and the amount, 1200 EUR is still not released. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREA - 11 May 2025

" Top "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by MARKO - 10 May 2025

" / "

" All procedures were excellent, the people at the counters were friendly, the car was in good condition, final rating – excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by NISHIT - 08 May 2025

" Great comparison tool! "

" Didn't get the car i booked but got an upgrade at a reasonable price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ZOLTÁN - 07 May 2025

" Everything was ok. "

" Everything worked well. Only thing that the deposit was 1000 Euro instead of 950 (what was on the voucher) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by ALDO - 06 May 2025

" Very nice! "

" It was correct! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GORAN - 06 May 2025

" all perfect "

" all perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEVEN - 05 May 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GIOVANNI - 05 May 2025

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CLINT - 03 May 2025

" Alamo was totally unresponsive after the rental. I won't use them and will be posting this review everywhere I can find. "

" The vehicle had a service reminder symbol on the dash when I picked it up on April 8. I accepted it anyway. On April 10, the car displayed an "engine failure" warning. The car's speed was limited and we went to the nearest town. We called road service, the mechanic could not fix anything there and towed the vehicle leaving us in El Saucejo, Spain. We were not able to contact Alamo on the phone. We found a local taxi driver and paid 80 Euro to get to Ronda, where we had hotel reservations. I was only able to contact Alamo with the assistance of the spanish speaking hotel employee. When the Madrid Alamo office answered the phone, they transferred me to a UK phone center. I was also sending email to Alamo during this time. Finally a manager contacted me via email and arranged for a car to available in Malaga. I was told they would not bring a car to my location in Ronda. We took a taxi the next day to Malaga at a cost of 150 euro and picked up the car. The rest of the rental was OK. I have been unable to get any response from Alamo since then. My rental cost was not adjusted for the loss of 1 day nor was I offered reimbursement for the cost of our taxis. I won't ever use Alamo again. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

TENERIFE, ES - Reviewed by JOHN MICHAEL - 03 May 2025

" Will use Sixt and the location again. "

" A convenient pick up and positive experience from Sixt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SÉBASTIEN - 30 April 2025

" good price "

" no problem, Hetz good ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PATIU - 29 April 2025

" nice "

" good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by BOGDAN - 24 April 2025

" A bit strict but fair damage evaluation process when you don't take full insurance. I filled the tank 3km before the airport, until the nozzle stopped but I had to go once more to a close gas station to put additional 2 liters of gas, as the fuel level indicater wasn't completely at the end of the scale. (to avoid 35EUR fuelling charge) "

" Clean cars for pick-up from the aiport towards the rental place, which is very close. Friendly staff. A lady came with me to the car to help with the take over and pictures for the not registered damages. Waiting lobby with chairs and ticketing system (although I wasn't called to the counter and workers were free) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JULIAN - 21 April 2025

" I did take out the full insurance policy cover. This is expensive and could be lower, it was twice as much as what the car hire cost for three days. It does give piece of mind and my fuel deposit and invoice was emailed to me before I had got to the airport without and nasty surprises. "

" Efficient. Collecting the car from the staff was very easy, although I did collect the car from ring dropped off and not picked up from the airport. I say this as when I was dropping the car off there was a lot of people waiting to collect a car but then it was good Friday. On handing the car back I asked the person who was driving the mini bus back to the airport who do I see to hand it back and she said me. She then went to inspect the car and came back within 5 mins and took us to the airport with others. Very good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by ANDREY - 21 April 2025

" I received a dirty car, the windshield wipers on the car were old, there was no cleaning fluid, tank wasn't really full. "

" Nice staff but didn't solve the problem. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 2

SEVILLA, ES - Reviewed by OMAR - 20 April 2025

" Booked medium sized car for 3 days with auteurope.eu and recharged 89.32 eur more from thrifty after having paid 81.72 eur with autoeurope. Km extra were charged contrary to pictures taken whilst also extra fees that were never quoted. Never again will book with either thrifty or autoeurope.eu "

" Booked with auteurope.eu and recharged 89.32 eur more from thrifty after having paid 81.72 eur with autoeurope. Km extra were charged contrary to pictures taken. Never again will book with either thrifty or autoeurope.eu "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JUHA - 18 April 2025

" Good service portal! "

" The car had rather many damages but they were well documented for my docs "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ASSAF - 18 April 2025

" See 3 above "

" We reserved a long time in advance a big car for a family trip. However the car that we rented was unavailable and we were offered a small car instead. To get a big car we were forced to pay extra and had no choice but to pay much more. This has never happened to us before at any car agency. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HANNA MAGGA - 17 April 2025

" Good "

" Hertz charged me extra for extra insurance which I didn't want but they insisted. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by CLAUDIO - 17 April 2025

" Kind staff. Perfect new car. Smooth drop off (5AM) "

" It was Hertz, because of the time (7AM) Everything worked fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by LEONARDO - 17 April 2025

" Flawless service! "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MUSTAFA - 16 April 2025

" Nothing unpleasant, easy booking and company provided shuttle service to and from the airport. "

" Staff did not provided enough information about the car. Gas lid did not opened directly (Dacia Duster) I had to figure the problem out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JOSE - 11 April 2025

" Everything positive! "

" Everything positive! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARBELLA, ES - Reviewed by GEORGI - 11 April 2025

" At AutoEurope, the reservation is made under one condition, while at the supplier itself they are different. I reserved under the condition of fuel - you take a full tank and return it full, but in practice that didn't happen - I gave them 5 liters of gasoline at my expense. They didn't even give me a report with an inventory of the damage to the car when they handed it over to me. They wanted to sell me their very expensive insurance policy - 36 euros for one day!!! At least they returned my deposit of 200 euros on time. "

" Slow service - typical Spanish. We waited for the car for half an hour and finally they gave it to us partially washed. Floor mats and some of the equipment were missing. The tank was half empty. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by JOHN - 07 April 2025

" Autuo Europe always provides a competive price "

" Was extremely please with the service your emplyee Carol provided, she was friendly and helped me understand all the options and features of the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by VIDMANTAS - 04 April 2025

" Service at the desk was nice. but about 373,20 eur are still reserved by Europcar Malaga. The fully insured car was returned on the morning April 1st. "

" Service at the desk was nice. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by IN SUNG - 02 April 2025

" Overall it's ok "

" I returned the car with a full tank but was charged for refueling. I sent a complaint email and submitted the gas receipt as proof. Europcar customer service replied with a completely false statement that the car was returned with a low gas. I suspect this is an organized fraud by Europcar company. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LAS PALMAS, ES - Reviewed by SERGEI - 01 April 2025

" great as usual "

" I booked a Citroen C3, but got a Hyinday i10 which is equal to Ctiroen C2 in my view. It was OK in small town and the location, but it would be not ok in some other places if I'd travel elsewhere "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARTIN - 30 March 2025

" I did not book the extra insurance. Goldcar charged me with additional 140 € and scammed me as a customer. "

" I did not book the extra insurance. Goldcar charged me with additional 140 € and scammed me as a customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by CHRISTINE - 27 March 2025

" As above, the issue wasn't from AutoEurope, but rather with Goldcar. Honestly, too much stress for a simple car rental for a few days "

" I nearly walked away from this rental after how was treated at the counter. Many reasons were given by her why I needed to pay more than I had contracted for. She also said my credit card wasn't accepted as it was expiring in 4 months (it was a 3 day rental). Nearly everyone around me with different agents were experiencing a similar level that felt like you were being scammed. The only plus was the car was brand new so it drove well. No one inspected my car on arrival so I took multiple videos and a photo of the gas receipt. I even bought an aerial for the car as I feared they would charge me for a car that didn't have one when I picked it ups "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by ILZE - 21 March 2025

" Auto-europe operators were very kind and helpful to resolve unpleasant situation with Goldcar. Now I an waiting for refund for twice paid insurance. "

" 1.I was asked at Goldcar office to pay extra insurance, but I already did it with Auto-europe. 2.They were not very kind as I did rental with Auto-europe not with them straightly. 3.It wasn't possible to reach provided phone numbers to change drop-off time - these numbers were not reachable or didn't exist. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by ROBERT - 20 March 2025

" Auto Europe fine, but avoid Drivalia. "

" Fine until drop-off. I took car back, one of their staff inspected it and said it was fine, then gave me lift to the airport. Subsequently I received email from Drivalia saying there were scratches on vehicle and charging me for repairs. If there was any damage (I hadn't notice any) it should have been pointed out at return. Drivalia deny that any of their staff checked the vehicle, which is untrue. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by CHOI WAH - 17 March 2025

" AutoEurope is good and reasonable price. Just Thirfty charged me the rent and insurance again. Pls help to investigate and refund to me. "

" They double charge me the rent and insurance. No one can help me to refund even I sent email to them. Can you help me? "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LAS PALMAS, ES - Reviewed by VICTORIA - 07 March 2025

" I find auto Europe excellent and have used them for 20 years. "

" It was a very smooth and easy experience. It was a fairly battered car but all the damage was marked up and it got me about the island well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS PALMAS, ES - Reviewed by ANDREJ - 06 March 2025

" Ok "

" Mixed fillings, because they didn't find keys of first car, then i got totally different car with wrong contract. At the end everything was OK "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 06 March 2025

" Overall it was fine. The booking is easy. "

" Regarding staff and vehicle itself was very good. The pickup was fine. However the drop off of the vehicle was not very good. Due to the parking house being refurbished it was quite difficult to find the box to drop the keys into - some additional signs would be nice. Also to the exact entrance to the parking house itself was not as easy to find as I would like. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by HENRIK - 05 March 2025

" Top $ "

" Top $ "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by GEORGIOS - 04 March 2025

" THE FOLLOWING APPLIES BOTH TO SIXT AND AUTO EUROPE: First of all, it was not evident in your site when the prices of the different rental car companies were presented that the Sixt pick up office was located outside the airport. This was communicated to us only through the voucher we received when we made the reservation. The voucher had the following indication: For Shuttle proceed to Exit A07. Unfortunately there wasn't such an exit at the terminal. That was in fact a bus stop located about 400 meters away from the Departures exit. It took us almost an hour going around with our luggage and asking around to locate it. We even called the Sixt office 4 times trying to speak to a representative but we got a voicemail saying that we were to contact Autoeurope since our booking was made through a broker. We tried to contact Autoeurope in the Spanish line but there was no answer. I also note that there were no Sixt signs whatsoever anywhere in the airport or the bus stop. When we reached the bus stop there was no Sixt shuttle. After almost half an hour a big shuttle bus came with the signs Avis and Budget and we discovered that we had to use this shuttle to go to the Sixt office, which was a good 10min bus ride. We picked up the car almost 1,5 hours after we landed and the next morning we discovered that the tires in the car were different, the front were new and the back were old (Audi Q3, license plate 1519 MJY) which made the car unsafe to drive, esepcially in rainy conditions. The next morning the Sixt representative called us to apologize and informed us that they wanted to call us to give better instructions but they were not provided our phone number by you. Upon returning the car we had to wait for half an hour for the same big bus to arrive and take us to the airport. Again there was no sign of Sixt on the bus. We have made many rentals with Autoeurope and are pleased with your service and are very disappointed that this time the information in your site upon making the booking was incomplete and misleading. There was no indication that Sixt was out of the airport and when we actually made the booking we did not receive detailed pick up information. "

" See below "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by THOMAS - 27 February 2025

" Your instructions on where to pick up the shuttle were incorrect and gobycar had no sign. I only went with your service because I couldn't find a car through Hertz or Avis. It wasn't worth the stress to save the money. Going direct is easier and the rental company treats you better. "

" I tried to extend the lease and they jacked up their price to about €60 a day saying their was a high demand on cars. The original price through auto Europe was about €16 a day. In addition their booking service on line did not work and they blamed it on my credit card which was false. Also there was no sign at the Sevilla train station where to get their shuttle. After an hour my husband found their shuttle driving down the street and flagged them down. They said your instructions were wrong on where to get the shuttle. It was a horrible experience. (I got another car at Avis for about €29 a day so I think they were trying to gouge us to make up for your low rate. ) "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by SHANNON - 26 February 2025

" Auto Europe has been great in the past and now. It was not at your fault. I will not use Goldcar or KeynGo again, nor would I recommend it to a friend. "

" We waited in line at Goldcar for 1 hour to find out that the KeynGo kiosk was located outside of their check in desk in the airport. When they sent us to the kiosk it didn't work, so we had to go back to the desk and get someone else to help multiple time to unlock the kisosk. Almost 2 hours total for pickup. The car had 97K kms on it. It had damage on nearly every panel of the car as marked on the documents. The brakes squealed and shook, and the windshield washer fluid did not work at all. I have never rented a car in such poor condition. I will not use Goldcar or KeynGo again. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by ROBIN - 26 February 2025

" All good. "

" Overall good, but could have had more counter staff to make the pick up process quicker. And whilst the car itself was OK, it could have been better. Not the easiest to drive and had almost 100k on the counter. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by DENNIS - 24 February 2025

" Everything fine. Credit card block was released immidialty "

" Receiving the car was quick. The only thing is that the creditcard card block is really high "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PATRICK - 24 February 2025

" Great offers and easy to book. "

" Very long wait at car pickup. We pre-booked child seats for our 2 kids but none were available at the Alamo office. We eventually got an old broken car set for our toddler that was not safe. There was no other option available so we had to drive away with 2 children not safely secured in the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by ROBERT - 23 February 2025

" See above. "

" I made a mistake with the collection time and tried to change the timing which is not possible online. I then followed it up with an email and then several phone calls. When I eventually spoke to the agent he assured me that there was no need to change the booking because the rental company was open all day and providing I arrived there during opening hours the rental would be ok. Sadly, on arrival the booking had been closed and there were no other vehicles available for over 2 hours and I was informed that I would have to pay again. I could not wait for this and had to go to another supplier who helped me out immediately but of course I had to pay. So, having paid to hire a car through Keddy but not had the opportunity to use it due to inaccurate guidance from the agent, I would like a full refund please. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS PALMAS, ES - Reviewed by PATRICK - 21 February 2025

" Would recommend. "

" Good value. Nice staff. Shuttle to airport can be a bit slow to arrive, but driver was very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAUL - 12 February 2025

" a "

" a "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by NUNO - 10 February 2025

" Everything ok "

" Everything ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by CLAUDIO - 08 February 2025

" Very kindly attention to our questions . "

" All in the right way . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by PAVLOS - 05 February 2025

" Nice company and value money! "

" Nice company and value money! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTON - 31 January 2025

" It's not about this experience, it's about our overall satisfaction with AutoEurope that used to be our favorite car rental broker, but during our recent rentals we think we might have been treated worse than other customers. Also, upon pickup they told us our reservation was canceled and only later they found another reservation (we didn't change or cancelanything) , so we don't know what happened "

" We ordered a Lynk Plug in Hybrid and got a very beaten up Alfa Romeo Tonale with more than 50 thousand kilometers on it. While it's considered a premium brand, nothing about it was premium. Also, our bad that we didn't read through the small print, but we had to pay 90 euros for a child car seat and 90 more for a booster seat (that probably costs about 20 euros). So the amount we paid for car seats was 1.5 the amount we paid for the car. Next time we won't be choosing Europcar "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by LISE - 29 January 2025

" Easy booking "

" Shit car not nice people, "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LAS PALMAS, ES - Reviewed by OLIVER - 28 January 2025

" Price was a bit high, but Staff and vehicle were great. Airport drop off was a bit of a mess due to airport design, not Budget's fault. "

" Price was a bit high, but Staff and vehicle were great. Airport drop off was a bit of a mess due to airport design, not Budget's fault. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MAGDA - 27 January 2025

" I recommend it! My experience was very positive. From the counter till the car return. "

" Very very good! This is why I started again :) Two small points: the car I got was used by smokers! It took me a week to get rid of the cold smoke smell. And u was in a hurry I didn't want to ask to change the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by BENAS - 22 January 2025

" Car insurence i paid is not valid "

" Asked to pay 80 eur. For insurance, for two days. I paid for full insurens before from auto europe, they said that insurence is not valid. Car drop of before 8.00h asked to pay 40 eur. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DIMITRIOS - 21 January 2025

" . "

" EVERYTHING WAS GREAT.WE WERE EXPECTING AN ALFA ROMEO STELVIO WE GOT A DS7.OK, THE CARS WERE EQUIVALENT, BUT THE PROBLEM WAS NONE FROM THE STAFF CAME TO THE CAR TO EXPLAIN US HOW THE CAR OPERATES.THE CAR WAS CLEAN BUT NOT AT THE HIGHEST LEVEL. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by DANIEL - 20 January 2025

" I've been booking with Autoeurope for years, only had isolated problems, but this rental company was the worst! "

" First they insisted to buy an expensive insurence saying that the one purchased from Autoeurope has no value. At drop off the lady from check out said everything was ok(two times), but Next day they charged me 20 Eur for damage at registering plate. There was no damage, they incented to ocercharge! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by MARI - 15 January 2025

" NEVER use Hertz again "

" our plane was 15 min late and Hertz was closed, olthough i provided flight information. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS PALMAS, ES - Reviewed by BARNABAS - 12 January 2025

" online, comparison of offers, good offers, customer service if needed "

" pleasant staff, fast delivery, good condition of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by CRISTIAN MARIN - 09 January 2025

" Good service by autoeurope, which I always check for car rent. "

" Everything went as expected, no surprises. The indications about the meeting point for the shuttle were clear but I should have been told that I need to call for the shuttle pick up. They did not answer my first call and I was a bit worried. Anyway, the location is very close to the airport and they came very quick to pick us after the second call. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PETR - 07 January 2025

" For me, this is the best car provider. And, therefore, I am repeatedly using it for nearly 10 years. "

" Cheap, fast and reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS PALMAS, ES - Reviewed by SILVER - 05 January 2025

" Everything works quite well and can be satisfied in general "

" Some small technical glitches, but it works "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by TARIK - 01 January 2025

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by JUAN MANUEL - 29 December 2024

" Slow process to deal with car problem. Wrong deductions from credit card "

" Slow process to deal with car problem. Wrong deductions from credit card "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by LADISLAV - 23 December 2024

" I use autoeurope very often and are very satisfied. "

" The staff for both check out and return were great, helpful and efficient. The car was absolutely perfect. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by LAURENTIU - 23 December 2024

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAKUB - 18 December 2024

" Car rental is not based on airport, you provide wrong information. I did not pickup car "

" Car rebtal is not based on airport, you provide wrong information. I did not pickup car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by HEMANT KRISHNA - 15 December 2024

" Emergency assistance was very helpful and prompt. "

" Smooth experience. Had a Flat tyre. Received a replacement vehicle seamlessly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THEODOR - 11 December 2024

" While making my choice, the no 1 option was Drivalia. However, when I clicked on the link, no such offer existed. "

" Good car, clean, efficient staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DWIGHT - 09 December 2024

" Fantastic! I always book through Auto Europe when traveling to Europe. Keep up the good work. "

" Excellent experience! Very helpful staff at the Barcelona Sants Train Station location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 09 December 2024

" See above - although I doubt very much anyone from AutoEurope will acknowledge my comment... Hope you prove me wrong. "

" AutoEurope quoted me Euro 170.86 for the rental. The booking was made during your 'Black Friday' promotion, advertising a 20%-30% discounts off regular rental fees. It seems this saving was not passed on to me. Particularly disappointing as a I am a frequent user of AutoEurope. Then the Sixt rental agreement quotes a rental fee of Euro 130.98, which equates to roughly a 20% discount. Why was this saving not passed on to me? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by GIRTS - 04 December 2024

" All was ok "

" All is ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by RADOVAN - 28 November 2024

" no fuss simple and quick "

" no fuss simple and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by IAN - 28 November 2024

" have emailed yourselves and fire fly to explain why I had a second charge come and df my credit card. But have no response from either. Not good enough. I paid upfront and returned the car in good order and full of fuel. So I can see no real for the second charge "

" I have emailed yourselves and fire fly to explain why I had a second charge come and df my credit card. But have no response from either. Not good enough. I paid upfront and returned the car in good order and full of fuel. So I can see no real for the second charge "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by FRANK - 27 November 2024

" One day before drop off I also received a phone call from FireFly asking how everything was. Very nice. Definitely a great experience. "

" The pick up was a little tedious. The counter in the arrivals hall was closed and moved to the car park where you would usually drop off your car. Then there was only one staff at the counter and it took quite long, about 20 minutes. But the car was in great condition and the drop off was super smooth and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ARNOLD - 24 November 2024

" Excellent experience "

" Worked like a dream from start to finish. Excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JERZY - 20 November 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS PALMAS, ES - Reviewed by ALDO - 19 November 2024

" OK "

" OK! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TRULS - 18 November 2024

" Very satisfied "

" Everything went very well, however the petrtol tank was only 3/4 full when collecting the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by BRIAN - 15 November 2024

" Very happy. "

" An excellent company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GUY - 12 November 2024

" The voucher was not complete "

" Had to buy additional insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by VLADIMIR - 05 November 2024

" NA "

" The car type I rented was not available. As a replacement they were offering a different car which they said costs the same but it was of a lower class. I booked specifically a bigger size (WV Tiguan) but ended up driving a (Kia Xceed). "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADRID, ES - Reviewed by MAHMOOD - 04 November 2024

" everything was great and wonderful. Clerks were amazing, process was straight forward, no hidden charges or gimmicks. Both drivers picking up and dropping off to airport were amazing specially the driver who dropped us back to airport, shout out for him. "

" My experience was absolutely great both checking in and out. Checking in clerked really helped and explained in details about the rental car and obligations. Same excellent experience while checking out. One thing clearly stands out that when we were rushing back to Airport the driver of the shuttle did not even blink and took us to airport. Big shout out for shuttle driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MARIAN - 02 November 2024

" Very good and friendly customer se4rvice, great car and superb location. Would definitely come back again! "

" Great location, car and customer service. 5 out of 5 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by DACE - 01 November 2024

" Good offers, easy to book "

" 1) Intentional waste of time to charge after hours (we reached rental company 22:30-45); 2) Invalid drop off time on statement; 3) Mysterious charges applied and charged from credit card 3 times. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JOSE - 01 November 2024

" I rent cars very often and from various companies worldwide. Compared to other rental car companies, Herts Europe is friendlier to customers to my experience. "

" When I collected the car, Hertz Rental Contract stated the petrol as full, but after I left Hertz car park, I noticed and found that the fuel level was 10/12 (83.33%) instead of 12/12. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by PAUL - 31 October 2024

" Easy to book and clear documentation. "

" Firefly provide no record of exiting damage for the renter to check against. The onus is on the renter to prove that any damage was there before pick-up. This increased the stress of the rental and enables FireFly to charge multiple renters for the same damage. Additionally, it was not made clear that Firefly is at Barcelona Airport T2 which is quite a long bus transfer from T1 from where my flight arrived and departed. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by RALUCA - 30 October 2024

" Take multiple videos before leaving with the car and go back into the office and make them write down that the car has extra damage! If you don't buy their insurance they will try to charge some old damage on your credit card in the end. If you have videos/ photos, they will not succeed. Just ask for a proof that the car has been returned in the same condition before leaving. They gave me the proof of releasing the deposit (after waiting for 30 min). "

" The drop off was the part I did not like. They did not want to give me any proof that the car was returned in good condition. Only after I insisted, they reluctantly agreed, but only after I waited 30 min more for them to check all the other cars (whose owners were already gone). They then tried to tell me there's a scratch on the car, but I told them I have 10 videos with every single scratch and they did not "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by LUDEK - 30 October 2024

" Really good expirience, not first time. "

" Really good expirience, not first time. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS PALMAS, ES - Reviewed by CHRISTOPHER - 28 October 2024

" Pretty good this time. "

" I am always sceptical to low price car hire firms after several bad experiences. My experience with TOPCAR was however the best experience I have ever had with any car hire company anywhere. I got a much better car than I ordered and it was completely new. The whole process of collecting and delivering the car was very streamlined and fast. The only small critisism is that the contract stated full to full fuel policy but the car was delivered with less than half full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by LASSE - 28 October 2024

" Better without GobyCar. "

" Informaation at railwaystation was very poor. It took a long time to find them and then was a long Journey to get the car. Their system is really bad. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by KARSTEN - 27 October 2024

" Attention! Company is NOT at the airport! Transfer with minibus necessary. Company charges you for damage that you don't cause! Never again!!! "

" Company charges for damage that was not caused by us! Absolutely unsatisfying! Very unfriendly staff at return of the car! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LA CORUNA, ES - Reviewed by FRANCISCO - 27 October 2024

" Good "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by JULIANA - 23 October 2024

" Perfect! "

" Perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOSEPH - 22 October 2024

" Excellent "

" Good overall service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by ERIK - 19 October 2024

" Same Budget person met us in the counter when we arrived and also in the drop off and she did superb job (10 out of 10 so to speak) - fast, calm, clear. "

" 650€ reservation on my credit card (sort of extra insurance) has not been released (10 days from the drop off). You might call it normal because every rental company does that but I'd say it's not. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ARNAUD - 18 October 2024

" not satisfying at all. car was not safe to drive "

" worst experience ever i arrived at Alamo to pick up the car. They did not have the class of car i requested (mercedes C-class sedan) the only car they had was a volvo SUV in poor condition old car with 38000km not washed gas tank not full electrical issues (could not connect my phone since the connector were pulled of their socket) i also realized later that the wiper blades were old and not functionning properly, which became an issue as i had to drive at night under rain... upon return Alamo said they were pulling the car out of service for maintenance... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by RADU - 17 October 2024

" is very important for me to solve this kind of abuse "

" they blocked 1000 euro vs 950 euro from the contract; they told me that is for speed amend; is very clear that beacius I dindn t buy any ensurance from they, they increase the deposit without any reason "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by AKU-PEKKA - 16 October 2024

" . "

" Very friendly customer service at all points. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MERJA - 14 October 2024

" Nothing else need to be said than very good all round. "

" Stuff at thebdesk very friendly. Prices very reasonable. Vehicle in excellent condition, clean and what was advertised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DOMAGOJ - 12 October 2024

" I am satisfied by Goldcar, but I am not satisfied with Autoeurope because in the terms and conditions on the voucher it was stated that I can also do a deposit with my debit card, which was more convenient for me and I prepared 1500 EUR on that debit card in advance, but this was refused by Goldcar, stating that they don't work with debit cards at all. So I lost time and effort to put money into my debit card account, and was also forced to pay additional insurance by Goldcar. If I would have been able to use my debit card for the deposit, as initially planned and noted in the voucher, I wouldn't have need to pay for extra insurance from Goldcar, because my debit card institution provides insurance on deposits in case of any incident with a rental car. "

" I am satisfied by Goldcar, but I am not satisfied with Autoeurope because in the terms and conditions on the voucher it was stated that I can also do a deposit with my debit card, which was more convenient for me and I prepared 1500 EUR on that debit card in advance, but this was refused by Goldcar, stating that they don't work with debit cards at all. So I lost time and effort to put money into my debit card account, and was also forced to pay additional insurance by Goldcar. If I would have been able to use my debit card for the deposit, as initially planned and noted in the voucher, I wouldn't have need to pay for extra insurance from Goldcar, because my debit card institution provides insurance on deposits in case of any incident with a rental car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 10 October 2024

" When I reached the Europcar desk, the person at the counter started to offer me additional "features". It was not clear to me what benefit I get with them and how much I would need to pay for it. It was kind of unfair, he was trying to sell as much as possible. Things like "Yes, you have full insurance coverage is great but it is not a full coverage" really seems there is something to be not trusted - either the paid full coverage or the person. And, there is no way how to check the offers independently because a customer has limited time to make decision and is under pressure. It simply is fishy behavior and I will surely go elsewhere where I get what I order without any push for anything more. "

" KEDDY is not a real car rental. I was not able to find the counter, no signs, etc. By waling around and asking about KEDDY in car rental kiosks area I learned it is pretty much Europcar behind it. Next time, I know I will go directly to such a renowned companies because anything else is just a burden. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 09 October 2024

" Nothing more to add "

" 1.5 hour wait to get car from counter. Absolutely indifferent staff. Returning took 45 stress filled minutes. Indifferent staff, almost non existant "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MAARTEN - 06 October 2024

" Heel slecht en erg duur en onvolledige informatie "

" Vooraf gekozen voor een extra plus extra verzekering. Wederom geconfronteerd met volgens de balie van een onvolledige verzekering.. Totaal 500 euro voor 1 week auto huren. Dit nooit meer... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by EVGENY - 05 October 2024

" forced me to buy the maximum insurance or required 8000 euros deposit. Poorly referred to you as an agent. forced to make a further deposit of 165 euros which still have not returned to me. Moreover I got a big problem when filling the car which I can not solve myself because I do not know the Spanish language and everyone refuses to help me and explain "

" forced me to buy the maximum insurance or required 8000 euros deposit. Poorly referred to you as an agent. forced to make a further deposit of 165 euros which still have not returned to me. Moreover I got a big problem when filling the car which I can not solve myself because I do not know the Spanish language and everyone refuses to help me and explain. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MARIO - 04 October 2024

" economic, but completely understaffed for pick-up and drop-off "

" economic, but completely understaffed for pick-up and drop-off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by PAAVEL - 04 October 2024

" booking was easy "

" I was promised a transfer, but there was no one. I had to find a car rental company myself. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by CATALIN - 03 October 2024

" easy to find the best solution "

" was charged for a 20 min delay in returning the car at the end of the program more than a rental day when my rental was 2 and a half days and i already paid for 3 days. really charging people for just about anything. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by MANUELA - 03 October 2024

" Great vehicle, great price, quick transfer back (again quite a criminal ride), very easy handling with auto europe and click and rent. "

" The transfer to click and rent store worked well- but the ride to there was quite criminell. The driver lady is like a roboter and we noticed that it might be the reason that it is end of the seasin that the whole staff is a bit tired of the tourists. But withouth turists no vehicle would be rent out and with no rent out no salary can be paid. Click and rent has not enough open counters and the waiting time is quite long. Furthermore is the place for pick up and bring back not so easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by DANIEL - 02 October 2024

" Auto Europe EU was a better experience than Auto Europe US. A better price and more options concerning insurance abroad. "

" They were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by NICHOLAS - 02 October 2024

" Very good, although the use of the Auto Europe voucher at pick up was odd. I had to email it to the service desk rather than just show it to them. "

" It was very good, although the cost of registering a second driver was far too high at €150. I can't see why there was any cost at all. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 October 2024

" The drop off was quick and efficient. I arrived at 6 am when the office is closed but there were staff available to assist and coordinate the return of the vehicle. "

" The front desk was unfriendly and slow. I received a dirty (inside) seat leon instead of a compact SUV. I requested to change the vehicle when I saw the bad condition and the size of the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by RONI - 29 September 2024

" I reached out to auto Europe with requests for help but the representative wasn't willing to offer help with cancelling the reservation or even charging only a small cancellation fee. "

" My flight was delayed due to weather coming conditions and the Avis office at the Barcelona airport closed their office at midnight, despite knowing they have customers on route. This was extremely frustrating and I had to rent a different car with Sixt. I payed more the double my money and got nothing in return. An Avis representative was still at the parking lot, and despite my requests for help he left home and I was left stranded and without any vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by VIKTOR - 29 September 2024

" Everithing ok "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MAKSYM - 25 September 2024

" Counter stuff told me I could pick the car up at the airport, while your voucher clearly asked me to go by the shuttle bus. I wasted almost 1 hour. "

" Car was dirty inside. Seems it was not properly vacuumed after previous customer. Windshield was dirty from inside. No window cleaner - just water instead. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by GABOR - 25 September 2024

" Autoeurope was ok, but at arrival the rental company always wants to sell their own insurance on extra cost, this is not ok. Double insurance does not make any sense. When will the invoice arrive to my email box? "

" 1. Invoice still not arrived 2. Few damages on the car 3. They promised that the car is full, it was only 85 % charged, return must be above 85%, if not htey charge close to 50 EUR. This is not acceptable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADRID, ES - Reviewed by CARLOS - 24 September 2024

" Perfect "

" No surprises. Everything absolutely right "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by HOLGER - 24 September 2024

" N/A "

" is was brilliant. The pick up was fast and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDRAS - 23 September 2024

" Í wrote an email both for you and Gobycar, originally I rented the for 7 days, but Gobycar wrote it with 5 days instead of 7, and they invoiced two extra days and even accounted it as well. it costed me extra 177 Euros. I have messaged you both about, but since no reply. "

" Í wrote an email both for you and Gobycar, originally I rented the for 7 days, but Gobycar wrote it with 5 days instead of 7, and they invoiced two extra days and even accounted it as well. it costed me extra 177 Euros. I have messaged you both about, but since no reply. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by BALÁZS - 22 September 2024

" Fast and simple "

" Cheap but good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 22 September 2024

" i use autoeurope as it is very easy to use. hope i get support from you regarding this avis experience. "

" service was a disaster, to drop off impossible to find entrance, not only us, there were about five cars complaining. they just leave the car cos they would miss there flight. now avis is requesting an extra 130.39euro for location surcharge, optional services and refuelling. lol what a joke. i emailed them and told them that i am not agreeing with this. i refuelled till the machine stopped filling and i have sent them the photo of the receipt, fuel station is at the airport. also why the location surcharge and optional services? i would have never excpected this from avis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

SEVILLA, ES - Reviewed by MARK ANTHONY - 21 September 2024

" 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALEKSEJS - 19 September 2024

" n/a "

" n/a "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MIKHAIL - 19 September 2024

" Good "

" Everything as expected, except the car had oil warning and no liquid for glass wipes "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LA CORUNA, ES - Reviewed by GABRIEL NORBERTO - 19 September 2024

" Excellent rental from all points of views. I rented the car in A Coruña Airport. "

" The car was the perfect choice for Spain and Portugal. It was in perfect condition, clean and recently checked. Personnel in A Coruña was friendly and supportive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NATALE - 16 September 2024

" Car ok. I prefer a full against full policy "

" Very quick and professional staff at the office. Good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 16 September 2024

" Overall a good experience "

" Drop was good. However pick up took around an hour as although the vehicle was pre booked it was not ready or available. As compensation we were given a higher category model to make up for the inconvenience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIGO, ES - Reviewed by WERNER - 14 September 2024

" The car and the staff were great! "

" Supplementary insurance too expensive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by ANDREY - 12 September 2024

" all great with auto europe, thanks a lot for your service! "

" We needed to wait 2 hours to take a car, because it was many people from diff flights and only 2 personal of avis / budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by STEFANO - 12 September 2024

" Europecar made us pay a second insurance saying that Keddy's was not valid for them (+300 euros approximately). We only understood this on the way back, when they gave us the invoice. Also, when returning the car to the airport, the employee was 20 minutes late and absolutely rude. "

" Europecar made us pay a second insurance saying that Keddy's was not valid for them (+300 euros approximately). We only understood this on the way back, when they gave us the invoice. Also, when returning the car to the airport, the employee was 20 minutes late and absolutely rude. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CHAIM - 11 September 2024

" I feel that the clerk at the Madrid office lied to us about the 120 euro to be paid because of us driving to Portugal and all he wanted was to sell us extra coverage which turned out to be worthless. "

" When I arrived at the Goldcar office in the Madrid Airport on September 1, the clerk asked what was my destination. When I told him Portugal he said I would have to add 120 euro because I was leaving Spain. When I protested that I hadn't seen anything like that written anywhere and in any case I was returning the car to Madrid, he said that it didn't matter and if any problems occurred with the car in Portugal it would be more expensive for Goldcar to deal with it. He then said that my rental covered only 150 km per day (which I knew) and if I purchased complete "Super Relax" coverage, then the above 120 euros would be waived and as would the 150 km daily limit. He explained that the "Super Relax" covered everything, including roadside assistance, no excess in case of damage and more. So I purchased the Super Relax coverage, which more than tripled the original cost of the rental from 112 to 348 euro. On September 6 at about 19:00, I had a flat tire caused by a large tear which was too big for the supplied puncture sealant to fix. This happened in the town of Ferro in Portugal. I phoned the 24 hour assistance hotline and I was told that there is no problem and they would send a tow truck to pick up the car and send a taxi to take me to the nearest Goldcar office (I was told that Salamanca would be the closest), where I would be given a replacement car. We decided that all this would be done the following morning, Saturday September 7. After the tow truck arrived and took the car, I again phoned the 24 hour assistance number and arranged for the taxi to come. 5 minutes later, they phoned and said that they checked the conditions of the rental agreement and that the taxi cost would not be covered. He also said that I would have to drive to Porto and not to Salamanca. Porto is a 2 1/2 hour drive from Ferro and would easily cost more than 250 euro - more than twice what I originally paid for renting the car! I protested vehemently, since I had purchased the Super Relax coverage which was supposed to cover everything, as the clerk at the Goldcar office in Madrid airport told me. The 24 hour assistance continued to insist that I would have to pay for the taxi but suggested I call customer service which I immediately did. Customer service said that indeed the taxi cost was not covered and I would have to pay the huge sum. I immediately realized that under these conditions there would be no point in getting the replacement car since the cost would be much to high. Since the rented car with the flat tire had already been towed away (otherwise I would have fixed the tire at a garage at my own expense), the only possible option was to terminate the contract with Goldcar and find my own solution to getting around and continue my vacation. I notified Goldcar of my decision, both in writing and also by phone (to customer service) but did not receive any response. When I arrived in Madrid on the evening of September 8 (for my flight home on early morning September 9), I went to the Goldcar counter to return an accessory of the car (which I had forgotten to put in the car before it was towed away), and I told the clerk there the whole story. He immediately said that taxi costs are definitely included and he could hardly believe what had happened. He apologized and gave us the Goldcar email so that I could complain. He also said he would talk to the manager of Madrid center and they would be in touch with me. I still haven't heard from them. The only good thing I could say about the Goldcar people with whom I came in contact with is that they were courteous and polite but otherwise were completely unprofessional and uncaring with no real desire to solve my problem. Very lucky for me this happened towards the end of my stay so my vacation wasn't completely ruined. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by VIT - 09 September 2024

" Reliable company . "

" Centauro does a professional business, no aggresive push to buy additional services. While collecting the car I had to wait about 40 minutes, but that was simply due to a high number of incoming clients. There was enough staff, no unnecessary delays. Unlike some other car rental companies in Malaga, Centauro does not try to charge customers for "invisible" scratches in case one does not buy the so-called full cover (which was my case). To sum it up – recommended, reliable company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by KHALID - 06 September 2024

" We had a very bad experience had to write an email complaint and we still did not receive any reply: I am writing to address a serious issue with our recent car rental (Auto Europe voucher EU21525993-1). When we arrived at 9am to pick up the car, we were unexpectedly informed that a €950 fee would be held for a month. This was not disclosed in the terms and conditions and far exceeds what any reputable car rental company would charge. When we contacted customer service at +49 89 541955603, we were told cancellations are non-refundable. Holding €950 for a month, especially for a rental of less than a day, is entirely unacceptable. We demand an immediate refund. If this issue is not resolved promptly, I will be forced to escalate the matter, including disputing the charge with my bank and sharing this experience on TripAdvisor. I hope it doesn't come to that. This situation has been extremely frustrating and has seriously disrupted our holiday. I expect confirmation that the refund is being processed immediately. "

" Not good at all ! Please see below the issues we encountered : I am writing to address a serious issue with our recent car rental (Auto Europe voucher EU21525993-1). When we arrived at 9am to pick up the car, we were unexpectedly informed that a €950 fee would be held for a month. This was not disclosed in the terms and conditions and far exceeds what any reputable car rental company would charge. When we contacted customer service at +49 89 541955603, we were told cancellations are non-refundable. Holding €950 for a month, especially for a rental of less than a day, is entirely unacceptable. We demand an immediate refund. If this issue is not resolved promptly, I will be forced to escalate the matter, including disputing the charge with my bank and sharing this experience on TripAdvisor. I hope it doesn't come to that. This situation has been extremely frustrating and has seriously disrupted our holiday. I expect confirmation that the refund is being processed immediately. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by DAVID - 03 September 2024

" The zero excess package did not cover windscreen and tyres. This wasn't clear when I did the booking on auto Europe. Prices of rental are reasonable. "

" The car had a rattling engine noise when given to me but only realized when I was driving on the motorway. I believe that rental car companies should provide cars in good condition to avoid any unsafe risks. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by MARTIN - 03 September 2024