AUTO EUROPE SPAIN Car Rental Reviews

SAN SEBASTIAN, ES - Reviewed by DIEGO - 15 May 2023

" Very good! "

" Very good car quality and low fuel consumption. Ford Fiesta 1.0. Thrifty (Hertz) booth location was difficult to find within Garbera Shopping, no signs or precise google maps location. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by LOUKAS - 14 May 2023

" Ok "

" Ok "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TUFAN - 10 May 2023

" I found the organization very insidentaly on the enternet. And they offered me very very acceptable price for a Fiat 500 car. I had a doubt if it could be possible till I rented the car Thanks for this amazing experience.. "

" İt was very easy to use shuttle and to arrive Nizacars. We call them and waited only 5 minutes.They are very nice and helpful. But my credit card provision has not been cancelled yet. I hope it will be done in a short time. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANTON - 08 May 2023

" all ok "

" the automatic pick up worked surprisingly well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ARAS - 08 May 2023

" Superb service "

" Superb service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by JORIK - 07 May 2023

" BR "

" Experience very good. But the parking area on Las Palmas airport is far away from the airport building "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JAN - 05 May 2023

" n/a "

" After several rentals with Goldcar in Faro, this time in Alicante the experience was very dissapointing to say the least. First, we did not get the car we booked & paid for 4 months earlier ! The counter staff was quite arrogant and in the end we were given smaller car with very high mileage ! (Fiat Tipo is definitely not the same category as Citroen Berlingo). Afterwards in the parking lot we saw several same-class vehicles we asked for but were refused ! In addition there was apre-existing damage not registered in the car's records which we had to ask to be added before driving away. I will think again before using Goldcar on our next trip. Suggestion for improvement: Get the exact car reserved at a small extra fee at the time of booking.. "

Overall Value: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by DIMITRIOS - 04 May 2023

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by PATRIC - 04 May 2023

" X "

" X "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ARIE DAVID - 27 April 2023

" normally I had good experience with you, waiting to get answers for all I wrote above "

" in your site it was written that the desk of this company is in the terminal. it was 1o min drive and I waited 30 till the shuttle appeared. in your site I added more money for full insurance. at the desk of cetaauro they explained that I don't have full insurance and I had to pay extra 42 euro. they also took from my card 109 euro for petrol in order to be cover if I will not bring back the car full. no company did this to me in the past "

Overall Value: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JAN CHRISTIAAN - 25 April 2023

" The price is good, but the service could be improved. "

" The man that served us at the counter was not very friendly and the car was almost not to find as it was parked outside in the dark and not in the parking garage. the car also smelded of tobaco smoke. "

Overall Value: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by RAIMOND - 22 April 2023

" It was good "

" Its ok, simply "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BENIDORM, ES - Reviewed by ROGER - 21 April 2023

" Always completely satisfied. "

" Outstanding service, as always. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAMES - 21 April 2023

" Nice car, very helpful counter staff, everything went smoothly and quickly. No Hassle. "

" Only one bad experience - when I picked up the car a called to a service person in the parking lot to explain some of the controls to me. He walked away and ignored me. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by BRADLEY - 21 April 2023

" Booking was good "

" Car had damage on the wheels which I documented upon pickup, but they are trying to charge me for a mark on the RH front rim. They should always have someone available so that when you drop off the car you can defend your position. But when no one is around and you have to drop the keys in a box no way to defend the allegations. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by TOMASS - 19 April 2023

" good "

" good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by LUBOMIR - 18 April 2023

" Good ecperience "

" Good overall experience, I did not get the car I ordered, but same class "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by RACHEL - 18 April 2023

" was disappointed that luggage booth was smaller than advertised "

" I was disappointed that luggage booth was smaller than advertised. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by OLGA - 14 April 2023

" We never had any issues with Autoeurope before and it remains our go-to service for car rentals, however our recent experience with Alamo left much to be desired. I hope AutoEurope is able to fix the issue for us. Thank you "

" I've already reached out to the Customer Service and they told me to wait till the rental end, so just to reiterate - I believe this is the first time we are having an issue with Autoeurope booking being a longtime client (since at least 2012). We had a booking EU19897867 for an Audi A3 or similar, Compact Elite, and got a Cupra Formentor instead which is definitely not in the same class (we expected a BMW/Mercedes as an alternative and those are what we would usually get, not a Seat). Also, the booking EU19897846 was for an Opel Insignia Estate or similar (we needed a big trunk so we booked an estate), Standard Wagon Automatic, instead we got an Opel Grandland which is a compact SUV and not a wagon in any way. It's 50 cm shorter than Insignia Estate and has a much smaller trunk. The company representative kept telling us those are the same category cars as the ones we ordered "and I don't have anything else anyway", but we find it very hard to believe because during the booking process we saw both of those options and they had entirely different tariffs. We strongly believe that both of these cars are cheaper, different categories, and lower quality than the ones we ordered. Could you please take a look into these and make respective rate adjustments for us? We appreciate your assistance on this matter! "

Overall Value: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by MAREK - 13 April 2023

" ok "

" Everything OK, just two things: 1. The car had half filled tank , I put depozit 25 Euros for the case a return the car with empty gas. But I returned the car filled with gas more than half - around two thirds. 2. I have reserved Kia Sportage but got Seat Cupra. But it was not big deal. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by GERHARD - 11 April 2023

" Got perfect info about self checkin from autoeurope. "

" Everything worked surpizingly well with Keyngo Sevilla. Car without problems, prize very competitive, will chose Keyngo again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARC - 10 April 2023

" very good and especially the staff of europcar in madrid "

" good "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by RAYMOND - 07 April 2023

" Highly recommended car hire "

" Very efficient for a low price hire. Shuttle Pickup from Airport every 20min English speaking Spaniards "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ARNO - 05 April 2023

" I have been using Auto Europe for some time now and are always very satisfied with their service and their chosen local hire partners. "

" Very friendly and swift service at the airport counter. We even had the keys to our hire car before our bags arrived! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by CLAUDE - 05 April 2023

" Very positive "

" All positive. One of the first times i got the exactly the car as booked. Very friendly check in . NO deposit ! No pushing for additional insurance or service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by FLORIAN - 02 April 2023

" Great service! "

" Great service! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ANDREW - 30 March 2023

" Auto Europe fine. Budget are fraudulent. "

" Claiming for damage to bumper already noted on rental form. Also claiming for minor damage to wheel not visible in dark garage on pickup . I did not hit anything. Disputing through Mastercard coverage. "

Overall Value: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MADRID, ES - Reviewed by SVETLIN - 30 March 2023

" Exelent "

" Exelent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by MICHAL - 29 March 2023

" Lowest price on the market and no issues, all you can ask. "

" The car (Skoda Kamiq) was almost new, in perfect condition. I had the no excess option, so the return was very quick. Overall no problems at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JUDIT - 24 March 2023

" Will take BUDGET again! "

" They are uncomplicated, friendly, fast and have good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JASPER - 24 March 2023

" I've been using Auto Europe for almost 10 years now, I've always been very satisfied "

" They tried to force me to take extra insurances without asking/explaining... I refused, didn't take any extra's: we had a great car, great holiday and very cheap! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CHRISTOPHER - 22 March 2023

" Best experience providing documentation in advance to enable speedy pick up at the airport & someone waiting to collect the keys on return "

" Great speedy service at the airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by EARL - 20 March 2023

" Would highly recommend AutoEurope but not Budget at Alicante "

" Counter staff was more interested in upgrading me and getting me out of an automatic, as they only seemed to have larger automatic cars left. Charged me 77 euros for fuel, unsure what this was for, as I thought we had full to full handed paperwork and told where the vehicle was ( bay 154) not shown it or around it. Not interested in us as a customer only as an upsell! Still unsure of what I should have paid ! "

Overall Value: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GRAN CANARIA, ES - Reviewed by AURIMAS - 15 March 2023

" Always renting car with AE "

" Our flight was delayed, but counter manager waited us after office work hours. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BENOIT - 14 March 2023

" Booking was fine, car was reaaly good, even got a small free upgrade but still leaving with a bad feeling since I paid far more than initially agreed "

" The car was really good, pickup was OK-ish. Some comments: - I arrived 4 hours later than expected and was told that the car was only kept for 2 hours after the agreed pickup time and I was extremely lucky they did not give my car to soeone else. I was very surprised to hear that. - Joy overwhelmed me when I was told that the insurance was full coverage although I did not order this. My joy vanished when I realized later that I signed a document that the PRICE TRIPLED COMPARED TO THE INITIAL AGREEMENT!!???!! The change in price was not even mentioned to me and I was asked to sign the paper quickly. I know I should have read it but still this is not an honest way to do business. - When returning the vehicle, there was 1 customer waiting in front of me. The lady at the counter clearly was not interested in handling the next customer and kep on telling the story of het whole life to the customer in front of me without keeping the queue in mind. Finally I left and dropped the keys in the drop box. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by OLA - 08 March 2023

" Good "

" Good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by JAN-ANDERS - 06 March 2023

" Easy to use and very useful to get cheap deal. "

" Very good experience, excellent staff and positive attitude and excellent vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ATHANASIOS - 28 February 2023

" Reliable "

" Quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by GEORGE - 24 February 2023

" It was perfect "

" Everything it was perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CHRISTOPHER - 23 February 2023

" All ok except as stated in question 3. We found another rental company ourselves through Auto Europe however would have been better if Auto Europe could have done this for us as a loyal customer. "

" Good experience until we asked for a 2 week extension on the rental as they quoted a price €390 when we only paid €217 for this booking & €187 for the previous booking. When asked for a discount for rebooking they said not possible as the system makes the prices. Such a shame that we had to go elsewhere for a better deal! "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GERONA, ES - Reviewed by TIMOTHY - 22 February 2023

" easy interface; good price "

" All went well and price was good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROB - 19 February 2023

" Always easy to book, good conditions. "

" Good car. I expected something simple but got a renault megane with all the bells and whistles. Very comfortable. Pick up and drop off was hassle free. "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ARUNAS - 18 February 2023

" Ok "

" Very good price. But still they pushed to insure all risks at the counter. But the price was good, car was good, so we did it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by JOHN PAUL - 17 February 2023

" Helpful and straightforward "

" Very good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by DAVID - 14 February 2023

" I was under the impression that the price I agreed to pay on-line covered everything including the insurance I needed. "

" Overall a positive experience but I was advised to pay an extra 105€ to insure the car otherwise it would prove very costly if damaged, even if not my fault. I was very pleased with the vehicle itself but there was some minor damage to it that I had to photograph before leaving the airport. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by ANDREJ - 12 February 2023

" Overall satisfied "

" When I drop off the car, nobody was present at location in working hours! "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by CHRISTOPHER - 11 February 2023

" Good experience however wanted to book a further 2 weeks & was quoted a much higher fee, would be good to be offered a discount for rebooking. Found it was better value to start a totally new booking although still more expensive than the previous booking. "

" Good experience & rebooked a further 2 weeks & was dealt with quickly & offered same car which we accepted. Just feel when rebooking a discount should be offered. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by TOMAS - 08 February 2023

" Clear process, easy to use. All information presented transparently. "

" Very easy and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ROBERTUS - 03 February 2023

" Good and simple website. Easy to book with good prices. "

" The pick up experience was good. The Goldcar car that was provided was something different. Lot of disbalance in the wheels and a poor working airco. <75000km and very damaged, all around. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by THOMAS - 01 February 2023

" Problems with the drop off "

" We tried twice to fill up the car's tank, but it was very hard as the gasoline pump was stopping from the 3/4 of the tank: the second time, we insisted to fill drop by drop for at least a quarter of an hour. We coplained to the staff but they insisted that the car is an a good condition ( Jeep Compass 4xe) and we have to fill it up. "

Overall Value: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by ALFREDO - 01 February 2023

" Car rental recommended "

" In all aspects, I'm satisfied with the service given at Drivalia. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by FIONA - 27 January 2023

" Good price and easy to book "

" All fine except we arrived half an hour early for rental and were told we'd have to take their extra insurance to get the car ahead of time. So we just waited. Not a big problem but flight times not always accurate so a little flexibility is needed. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DANIEL - 26 January 2023

" I was satisfied about the experience with Auto Europe. There was a very good response to the requests I had before the car pick-up, but a little bit unexpected reaction about my problems with the car category and the fuel tank. "

" Instead of an Intermediate SUV Class car (Skoda Karoq or similar) I have received a Compact SUV Class Car (Volkswagen T-Cross). Additionally, the tank wasn't full at that moment (there were about 8-10 l petrol missing). The lady form the Firefly office told me to take the car as it was, because they have no possibility to change it. When I returned the car I brought it with full tank, to avoid unexpected delay. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MARGARET - 24 January 2023

" Efficient, professional, and easy. "

" Good experience, apart from having to exchange the car in the middle of our stay as it was due back in for " buy back". "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CASTELLON, ES - Reviewed by EDGARS - 23 January 2023

" The payment/booking (including Insurance) done via Auto Europe broker. It should be clearly announced to the customers that Insurance coverage is accepted but not eligible by EuropeCar in this case and this is totally opposite to info per Voucher. "

" Very pleasant to communicate with EuropCar staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAVLOS - 19 January 2023

" Although the delivery was flawless, however, upon receiving the car, it was problematic with the employee pushing unbearably for full insurance of the car and raising the costs of potential damages in order for us to accept full insurance. The Delivery Area was open and the entrance was around the perimeter and impossible to access from the entrance that the navigator brought us. There must be a solution to this problem immediately. Finally, for the first time they ask me to fill up with fuel very close to the airport and keep the receipt. In any case I did it to avoid any charges and I also kept a video of the car! "

" Although the delivery was flawless, however, upon receiving the car, it was problematic with the employee pushing unbearably for full insurance of the car and raising the costs of potential damages in order for us to accept full insurance. The Delivery Area was open and the entrance was around the perimeter and impossible to access from the entrance that the navigator brought us. There must be a solution to this problem immediately. Finally, for the first time they ask me to fill up with fuel very close to the airport and keep the receipt. In any case I did it to avoid any charges and I also kept a video of the car! "

Overall Value: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GRANADA, ES - Reviewed by PHILIP - 15 January 2023

" Easy to rent, and easy to drop off! "

" Alvaro in Granada was wonderful as was the worker in MAD airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SAMUEL S - 11 January 2023

" vey good, "

" very good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by YOAV - 10 January 2023

" My one complaint is that it wasn't clear from the website upon booking that there is extra cost for child seats to be charged when taking the car and what it was. "

" I am very satisfied with topcar "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by LADISLAV - 07 January 2023

" Easy booking, very competitive price. I have been booking through them for years..... "

" Quick check in, slower check out but very friendly and efficient staff for both "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by AHSENE - 05 January 2023

" Very pushy personal when it comes to insurance! "

" Acceptable! "

Overall Value: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by JAAK - 03 January 2023

" Overall a very good experience. One minor note: my 6-year old forgot her prescription eyeglasses into a rear door compartment. I wish I would have received a call or even an email about it. I tried to contact GoldCar but their central operator could not connect with the Tenerife Norte Airport site. I would appreciate a not if the glasses were found (jaaktarien@yahoo.com) "

" Overall a very good experience. One minor note: my 6-year old forgot her prescription eyeglasses into a rear door compartment. I wish I would have received a call or even an email about it. I tried to contact GoldCar but their central operator could not connect with the Tenerife Norte Airport site. I would appreciate a not if the glasses were found (jaaktarien@yahoo.com) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by PAULIUS - 03 January 2023

" Probably because i was booking late at night, I did not immediately receive the booking voucher, it was however sent to me in the morning. Anyway this is just to say that, if it was (your or rental company) requirement to bring a paper copy of the rental voucher to the rental office during pickup, i would not have been able to present the Print copy to them. p.s. (i believe Autoeurope recommend during the booking process to print the Voucher). Anyway i hope paper copies should not be required ;) "

" Superb "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GONCALO - 03 January 2023

" AutoEurope never disappoints me. Always reliable. "

" They have charged me deposit fill up and I have returned the car with full deposit! "

Overall Value: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by HUCK CHIN - 25 December 2022

" I had an additional charge that was done as I had picked up the car from a different terminal after informing the rental company but this was resolved after I e mailed "

" I had an additional charge that was done as I had picked up the car from a different terminal after informing the rental company but this was resolved after I e mailed "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by MAXIM - 24 December 2022

" Great service "

" Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JAAP - 21 December 2022

" Easy process, good prices and flexibility. Additional insurance cover is also good "

" Very efficient process, good car, same type as was promised which is not always the case. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by STEVEN - 17 December 2022

" Lower price and easy booking. "

" Good car. Friendly, helpful, efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PELLE - 12 December 2022

" I have been a customer of autoeurope long time and I am really satisfied with you. But I made the wrong choice with Firefly. "

" I have been a customer of autoeurope long time and I am really satisfied with you. But I made the wrong choice with Firefly. The car was full of scratches. When I asked someone to come and mark down all the scratches then they said to me that I need to do photos. I did around 20 photos but when I returned the car then they found one scratch I did not photograph and said I need to pay for that. It was really small and for sure it will stay there for the next customer because they need to paint the entire car. Never recommend this company to anyone and will not use it any more never! It is a total scam! I am so sorry to say this. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MADRID, ES - Reviewed by LANCE - 10 December 2022

" Everything was excellent after I picked up the car. My only bad experience was no one to pick me up at the airport I had to wait over 1 hour..... "

" There was no one to meet me at the airport when I arrived. And I scheduled a appointment days in advance. I had to make several phone calls before someone would come and pick me up..... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PASCAL - 10 December 2022

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by ADITYA - 02 December 2022

" Apart from the comment mentioned above, had a pleasant experience "

" On Sunday morning, because Alicante train station Thrifty location was not showing on google maps, I checked the Thrifty website if Alicante train station is there as a location. The global website of Thrifty did not show Alicante train station, only Alicante airport as a location. So, I called AutoEurope and Thrifty Alicante train station phone numbers, but nobody picked up as they were not yet open. Weird thing is that when I checked the thrifty.es website, Alicante train station location can be found. At the pickup location, I could not find a dedicated Thrify location, there were Hertz, SixT etc. Then, with help from a person from another rental company, realized that Thrifty (and Dollar) were part of the Hertz location itself, they did not have a dedicated location. The board in front of the Hertz office had in very small text Thrifty also - this was not visible from far away. Only realized this when I got really close to Hertz office. Infact all documentation I received was also from Hertz, so a bit of a weird collaboration. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by JURE - 01 December 2022

" Kind staff, helpful. "

" Kind staff, helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by TANJA - 29 November 2022

" Overall worth the money and recommended for a short trip "

" Cheap and you pay what you get for "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GRAN CANARIA, ES - Reviewed by GHEORGHE - 29 November 2022

" Good "

" The tank was not full, as we were told! "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by RICHARD - 18 November 2022

" Everything went smoothly. "

" The women at the counter when we picked up the car was excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RADOVAN - 17 November 2022

" Fantastic "

" car was clean staff was nice and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEFANO PIERO - 16 November 2022

" Quick and easy booking, convenient rates, 2nd time I used it! "

" Super quick return, very fast shuttle to go from/back to airport. Friendly and smiling staff, clear explanations, maps and references for return, even a whatsapp message to check everything was fine! I really can't ask more! I would definitely re-use and recommend!! Just don't like to find pre-filled "10" ratings in this survey "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GHEORGHE - 15 November 2022

" Regarding the newborn seat, on the website I checked that I want one, but in fact it was not reserved. I had to complete the transaction at the airport. It should be possible to do this directly from the website. We were just lucky to find one when we got the car. I hope you solve this problem. "

" Regarding the newborn seat, on the website I checked that I want one, but in fact it was not reserved. I had to complete the transaction at the airport. It should be possible to do this directly from the website. We were just lucky to find one when we got the car. I hope you solve this problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GRZEGORZ - 15 November 2022

" Smooth "

" Hard selling of overpriced insurance was actually stressful. "

Overall Value: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by DAMJAN - 13 November 2022

" everything went smoothly, luckily we didn't need the insurance "

" quite a few cars to choose from, the chosen car exceeded expectations, no problems with returns "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOLEDO, ES - Reviewed by BRUCE - 11 November 2022

" I would have liked the car better if it had a back up camera. "

" Very nice staff. Not pressured to purchase upgrades I did not want. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GÜNTHER - 11 November 2022

" Great prices, great customer support. "

" Only if price is only criteria, otherwise cars not great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HERBERT - 08 November 2022

" Top "

" Smooth "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAL - 08 November 2022

" Everything was as expected perfect! "

" Everything was as expected perfect! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by DAVID - 07 November 2022

" Very happy with the whole system. "

" Very nice staff and very good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MANUEL - 05 November 2022

" no further comments "

" no comments "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by GUY - 04 November 2022

" We like Auto Europe, you offer competitive price with many car rental company to chose at a glance. "

" NIZA reception counter and parking was not at the airport building, we struggled to find the parking where the pick up area is located on the arrival day. It was not a fun experience. Another unpleasant experience was the waiting time to pick up the car. Too long, only two desks opened for many people waiting to pick up the car. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DAVID - 03 November 2022

" Everything was as expected, good eficiente service. Thank you "

" Very pleased overall. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NIKOS - 01 November 2022

" All good "

" Drop-off is not very efficient "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KRI?TOF - 31 October 2022

" All was ok. "

" All was correct, car ok, service ok. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SORIN IONUT - 30 October 2022

" Smooth and easy "

" All went very fast and well from receiving the vehicle until dropping it off. The deposit was released within 5 minutes after dropping off the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KONSTANTIN - 29 October 2022

" no comments "

" They try to sell you more stuff argumenting that there's no other way "

Overall Value: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 29 October 2022

" Auto Europe are great, have used them and recommended them for years, just brilliant. "

" The car had quite a few bumps and scrapes already, however, it was fit for our purpose (climbing trip). Pick up and return was painless, thus we were totally satisfied, hence the 10 rating. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by VIVIENNE - 24 October 2022

" Autoeurope have always been most helpful, perhaps the company could put pressure on some of its "less-than-scrupulous" rental partners - specifically in Spain - to stop inventing damage to returned vehicles. "

" Generally good service. However, following a couple of bad experiences, I now want to have the car verified in my presence when I return it. I had to wait for 30 minutes due to lack of staff, and this will apparently not be possible during the winter. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETR - 22 October 2022

" I am happy with auto europe, it was my fault to choose interrent "

" forced me to buy another insurance, rude and arrogant staff "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by PETR - 22 October 2022

" no problems "

" no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETR - 22 October 2022

" I am happy with auto europe, it was my fault to choose interrent "

" forcing me to pay for diesel car, did not want diesel at all "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by DAVID - 18 October 2022

" An enjoyable experience "

" It was a very pleasant experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by VIKAS - 18 October 2022

" Overall, was a nice experience with Budget and AutoEurope for Malaga booking. "

" The GPS was not very good in terms of size, it's placement in the car and it's verbal navigation. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by RAN - 17 October 2022

" There was a fee of 30 Euro for crossing the border, that wasn't in the contract when I've ordered the car. "

" They did not the car from the category I've ordered. They try to make me upgrade to a different car without letting me know about the problem. Then they offer same cast but manual even that I paid for automatic and they said that if I don't like it, I should call Auto Europe. when I called Auto Europe, they finally found a car, but still I had to wait for an hour to get it. "

Overall Value: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by MIKAEL OLIVIER - 16 October 2022

" professionnel et adaptable "

" efficace et rapide "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by VERZELEN - 13 October 2022

" Always the best rates "

" It is a bit over the top that they ask 30 euros for an earlier drop off. If it's the middle of the night I understand, but 7:30 shouldn't be a problem to leave a car behind without paying an extra fee. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by MAX - 10 October 2022

" Seamless and professional, zero problems "

" Seamless and professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALEJANDRO - 06 October 2022

" This is the third or fourth time that I rent a car with Leasys via Autoeurope and I can only say good things about them. Everything has been great and the staff could not have been friendlier. "

" This is the third or fourth time that I rent a car with Leasys via Autoeurope and I can only say good things about them. Everything has been great and the staff could not have been friendlier. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GEORGE MIRCEA DAN - 05 October 2022

" Eazi and god. "

" Bety god. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ION DAN - 05 October 2022

" It was a pleasant experience that I will repeat when I return to Spain as a tourist. "

" I am very satisfied with the services of Firefly company and the kindness of the staff . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NICHOLAS - 03 October 2022

" They always try to upsell but if you politely decline all is ok. "

" Make sure you understand the deposit and insurance before you book. You must have enough credit on your card for the deposit. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by OLAFUR - 02 October 2022

" I drove from Alicante to Faro and back. The car Peugeot 5008 was long and nice. "

" I got good service from Thrifty "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PIERRE - 26 September 2022

" nothing more. "

" Had a misunderstanding with regards to the car type chosen as i was under the impression i chose a bigger car. However the guy giving us the car really helped us and did his best to accommodate us. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MATARO, ES - Reviewed by JOHNY - 25 September 2022

" Just great "

" Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TIMO - 25 September 2022

" You should notice the clients of senior drivers´ extra fee. "

" 1. They required an extra fee for senior drivers over 51 years and said that every company in Barcelona does the same. AutoEurope should have noticed the clients of this. The first car was defect, and the replacement was much smaller, so that our luggage did not fit in. The third was also not working correctly: air condition worked only sometimes, the air pressure notification started to work after some days, but when checking the pressures everything was correct. They forgot to activate the automated motorway billing device, too, on the third car. "

Overall Value: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

GERONA, ES - Reviewed by SERGEJS - 25 September 2022

" Would like to get back fuel deposit at the end "

" I have returned the car with a full tank, but still have not returned back the fuel deposit taken from me when I picked up the car. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by PER GJELSTRUP - 24 September 2022

" Very good "

" Very good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by SERGE - 20 September 2022

" Auto Europe is good. I rented a lot. But Goldar is really a bad choice! "

" At the counter I had to pay a deposit of 1500+ euro. They did not accept my Amex card... My other credit cards have a limit of 1250 euro.... They would not do it in 2 times, nor accept a card of my husband. I had to pay 150 euro extra and then the would not ask a deposit.... TOTAL SCAM goldcar!!! "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 18 September 2022

" Partly satisfied. "

" Dear Autoeurope, I had difficulty to find the pick up place of Clickrent at Palma airport. No signs, no prompts to see where you should meet the shuttle service vehicle. I also asked three differnt sources and finally I found the place after 30-40 minutes of looking around. I also not satisfied with the car I got. I asked for a Mini countryman but I got a Ford Puma which is quite lower comfort than a Mini country man. Thank you for your support, Robert Dobos "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by LISA - 17 September 2022

" This was my first negative experience with AutoEurope. "

" Returned car 4 days early but no credit received; car had flat but no spare took 1/2 day to get car towed and new car rented; when I returned car attendant claimed I hit car in front of me but didn't and cars were not even touching "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by MIKAEL OLIVIER - 13 September 2022

" vos prix varient tres souvent et leur montant aussi!!!! "

" des professionnels efficace et rapide. Pas de mauvaise surprise "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ELAINE - 08 September 2022

" Booking with AutoEurope was easy, no problems with booking or pickup everything was as expected. "

" Very quick and efficient pick up and drop off. Friendly staff. Car was great too "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GINTS - 07 September 2022

" 10/10 "

" The size of the car was supposed to be bigger. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by DIMITRIOS - 03 September 2022

" Overall great experience "

" Efficient service. Good location. Close to airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RADOSLAV - 02 September 2022

" Overall experience with Centauro was very good. I would highlight that Centauro did not required a deposit for the rented car which was very forthcoming. "

" I really appreciate Centauro's business model not insisting on leaving a deposit for the rented car compared to the competitors "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGECIRAS, ES - Reviewed by HICHAM - 31 August 2022

" Was good "

" Everything was good except the car category which was one level below that I made a reservation for. Seat arona instead of leon "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by ALIN - 31 August 2022

" Very good experience "

" Very good, there were no issues "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DOUGLAS - 29 August 2022

" Our voucher said to go to the Hertz desk. We queued for 1 hour and then the woman said to go to Firefly. Very annoying. "

" We had to take our own pictures and videos at the start which did not give me confidence that everything would be OK in the end. But it was fine "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by RONALD - 29 August 2022

" Hat alles funktioniert wie vereinbart "

" Das Fahrzeug war ungereinigt-ansonsten alles zur Zufriedenheit "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by RICARDO - 28 August 2022

" Overall the rental was pretty smooth. "

" The car had been washed but was still not completely clean outside nor inside. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by DANIEL - 28 August 2022

" Smooth transition "

" Friendly and helpful staff "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by BRUNO - 24 August 2022

" Correu tudo bem e eram rápidos a fazer o transfer entre o aeroporto e a rent a car "

" Correu tudo bem e eram rápidos a fazer o transfer entre o aeroporto e a rent a car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by LUC - 23 August 2022

" Everything was perfect "

" Everything was perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 22 August 2022

" I trust Auto Europe. It's the only company that I hire cars with. Auto Europe allows their customers to hire cars with ZERO EXCESS WITH EXTENDED COVER INCLUDING WHEELS, GLASS, UNDERSIDE AND ROOF OF VEHICLE. It was very important to me in my last car rental. It helped me to avoid unexpected problems. Thank you very much. "

" I'm very satisfied with Firefly. Despite having a punctured tyre we were assisted/helped in a short time. There was no spare tyre in the car but we were lucky and we did not have to wait for assistance long time. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by D SCOTT - 22 August 2022

" We were booking our trip day by day through Spain. At 10:00 pm one night we decided to rent a car through AutoEurope. We thought we booked it right then--a one way rental from Madrid to Barcelona. We entered all our info and credit card and then thought we were set. Only then did we get a message that our request would be processed the next day because we were asking for a one way rental. We learned that we only had a "possible" reservation and so had to go to bed not being able to make a hotel reservation for the next night and not knowing if in fact we had a car or not. We did find out 12 hours later that we did have a car so it turned out well. But I recommend you don't take reservations that you know you cannot immediately confirm, so that you don't leave customers in a zone of not know for a while. Other than that, everything was great! "

" My experience with Hertz was perfect! Outstanding customer service and total ease of pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by SILIVAN VALENTIN - 21 August 2022

" the price was a bit high. A 20-25% off for this type of car should be a better deal or a car with more options for this price. "

" everything was great but the car had basic options, nothing premium. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by ARNOLDS - 17 August 2022

" I thought that contract with Autoeurope with total price will be the last price which I must pay. But , unfortunately addition fees I had to pay to Leasys. "

" Needed to pay hidden fees at Leasys for insurance, which I already paid before to Autoeurope "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DANIEL - 16 August 2022

" Great. I had to change the reservation three times, but it all seemed to work OK. "

" Parking spaces were very tight. Difficult to maneuver getting out of the parking garage. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARCUS - 11 August 2022

" Never again hertz and thrifty "

" Awful Hertz/Thrifty experience. Waited over 2 hours in a Queue to get the car and then rude staff who were cowboys "

Overall Value: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by OLIVER - 08 August 2022

" Great experience with the Key ‚n Go offer. Everything worked out fine. No waiting time, hazel free return. "

" Great experience with the Key ‚n Go offer. Everything worked out fine. No waiting time, hazel free return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SVETOSLAV - 07 August 2022

" Always perfect. "

" Expected a Seat Toledo, received Fiat Punto. A bit old one and not very stable on the highway. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by MORDECHAI - 07 August 2022

" Fast check out and in all emailed "

" No hassle all simple and pleasant service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MICHAEL - 07 August 2022

" Everythink worked out flawlessly "

" Trouble free pick up, travel & return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ALFREDO - 04 August 2022

" My relationship with auto europe has always been good and I will remain a customer, as I understand that this circumstance has been partly my fault, and partly Europcar's fault for abusing its position. "

" I applied to EUROPCAR for an upgrade of my original contract under the following conditions: EBMR Basic Rental with Insurances, CDW, THP Nissan Micra or similar Economy 2 Door Car Manual With A/C I accepted a four door car and was offered a Renault Clio EDMR/EBMR for which I had to pay 291,01 Euro in addition to what I had already paid to AUTO EUROPE (130,75 Euro). In total I paid 421.76 euros. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by HENRIK - 25 July 2022

" best car ever "

" it was a really good car, and staff were helpfull. but the qeue was long "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by HILLEL - 10 July 2022

" I would like to thank you for your service. Every time we need a car in Europe, we use your service. It's great, simple and clear. Thank you very much "

" Pick up - the invoice was in Spanish so I did not understand it. The car was not in the spot that they gave us - we looked for thrifty 62 but the car was in hertz 61. It took us a long time to find the car. The woman in the counter was very kind and efficient. drop off: the address was not clear. It was difficult to find the entrance to the parking. I got the final receipt only 2 days after drop off. Other than that the drop off was very simple. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ATTILA - 07 July 2022

" I made a zero excess booking, which I highly recommend, because then Firefly has no option to charge you. They only took 150 Euro deposit, what they gave back a day after the last rental day. The counter staff was friendly and helpfull. Everything was quick. "

" I made a zero excess booking, which I highly recommend, because then Firefly has no option to charge you. They only took 150 Euro deposit, what they gave back a day after the last rental day. The counter staff was friendly and helpfull. Everything was quick. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHANNES H F - 07 July 2022

" Works very well as long as you do need to contact the call center. "

" Signed up for fast pass, but no Budget employee available, still had to queue over 30 min to hear that I should have been more persistent for the employee to give me the car key. "

Overall Value: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by OLGA - 06 July 2022

" very satisfied, will come back when a rental car is needed again. good price/quality "

" very friendly staff and prompt handling "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSÉ JUAN - 02 July 2022

" LLevo muchos años reservando en Autoeurope y siempre es mi primera opción, sencillo, agíl y transparente. Recomiendo Autoeurope 100% "

" Coche reservado para recoger a las 23h, el vuelo se retrasa y llego después de la hora a las 23:15h encontrando la oficina cerrada y sin personal que me pueda entregar el vehículo, decido esperar en el aeropuerto a la apertura de la oficina a las 7:00h, abren tarde, a las 7.30h y me dicen que he perdido la reserva por no presentarme a las 23h y que si quiero llevarme el coche debo pagar 60€, de lo contrario pierdo la reserva (la realidad es que me chantajean para venderme un upgrade). Estafadores en toda regla. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by PAULIUS - 01 July 2022

" good "

" good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARK - 30 June 2022

" Good rates and easy to change the booking "

" Pickup locations for shuttle van were not clearly indicated, otherwise everything went very smooth. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by STOYAN - 27 June 2022

" Great experience "

" I am very pleased with the service with firefly. all was good the car was very good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by RAUL - 26 June 2022

" On Autoeurope side everything was ok "

" They ask for aditional insurance. I refused and agree with deposit which was 820Eur, more that autoeurope stated in the reservation confirmation. We got Hyundai I20. Car had lot of chips and dents. It took more than half hour to check all in the dark. (aprox hour was 22) Found one not mentioned in the forms. Took a picture of it and email it. On the positive side. Car had 20000KM in good technical condition and clean. At drop-off, staff said is everything ok and I had to sign on electronic device without see what I signed for, or receive a copy. We had to see the deposit back on my credit card to be sure of that. It is a Hertz franchise, so my observations does not apply to Hertz itself, I thnik. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by ATLE - 26 June 2022

" Good. The check in machine for Keyngo dosnt work. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by PAUL - 24 June 2022

" Apart from the vehicule conditions, the experience with Hertz was perfect. "

" The vehicule I got had a lot of damages on body and looked old. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GRAN CANARIA, ES - Reviewed by LUIS - 23 June 2022

" Never a problem with autoeurope "

" Quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by LUIS MIGUEL - 16 June 2022

" All was smoth and easy. Friendly staff "

" All was smoth and easy. Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANDREA GABRIELA - 14 June 2022

" Great experience and customer service "

" Great experience. Shuttle from Airport to Centauro, got the car very fast and the return was even faster "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by PAUL - 11 June 2022

" Fantastic "

" Very easy no nonsense pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by DIEGO PIETRO - 08 June 2022

" I' ve been using Autoeurope for more than 10 years and in general I am always satisfied: this is actually the first time I have an inconvenience "

" Additional charges were charged to my contract without asking: 1) smart return service to redeliver back the car without full tank 2) Coberturas adicionales for travelling between island - I was asked where i plan to stay and replied just in Fuerteventura (Costa Calma) because I was having a windsurf camp Formal request for clarification and request for reimbursement filed with Interrent. "

Overall Value: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by ANTON - 02 June 2022

" Good overall "

" Fast and no haste pick-up and drop-off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANJA - 30 May 2022

" I am very satisfied with AutoEurope "

" Extra cost for airport pick-up "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MARK - 28 May 2022

" Hiper car rental were professional, efficient and friendly "

" Hiper were friendly, efficient and professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by IGOR - 27 May 2022

" Nothing to add. Perfect "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by UROS - 23 May 2022

" Perfect "

" Everythink was perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 15 May 2022

" The best rental site - period "

" Great car, good experience, great price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by FRANCISCA - 10 May 2022

" Clear site, good prices compared to competitors and easy to adjust on the site when changing car rental companies. "

" It is annoying that there is still an attempt to sell extra insurance while all insurance is taken out through Auto Europe. Misinformation was also given about Auto Europe's insurance. Price/quality was fine. Deposit for car and tank was returned quickly "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by JULIE - 09 May 2022

" very satisfied with Auto Europe. "

" - very quick and easy pick-up of the car - easy to find the car - easy to return the car - good condition of the car and quite new, well equipped Overall very satisfied. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by COSMIN - 07 May 2022

" The car I booked was not the best choice due to the steep roads when you want to visit the island. "

" Everything happened very fast and convenient for me. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAIME - 03 May 2022

" I always choose Autoeurope for my car rentals "

" Very impressed especially with how quick was the drop off. The only think to improve will be the signage from the airport to the rental that is on the other side of the airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ADRIAN - 03 May 2022

" Very easy booking "

" Very efficient and we even got an upgrade. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TIHO - 29 April 2022

" Good choice of cars. Competitive rates. Easy to use web site. "

" The main advantage of interrent is the ability to collect and return vehicle out of hours when the rental office is closed. When I collected the vehicle I could not leave the carpark barrier as number plate.not.recognised. I was informed by the office that the car reg needed to be entered manually and the car park attendant had not yet done so. This would have been a huge problem for collection out hours "

Overall Value: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by RICCARDO - 28 April 2022

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MARIA EUGENOA - 28 April 2022

" Everything was ok, and really fast "

" Very fast and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROCCO - 20 April 2022

" Everything is ok "

" Everything worked fine form car pickup to car release included documents "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by JUOZAS - 16 April 2022

" AutoEurope 10/10 "

" 9/10 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by NEIL - 16 April 2022

" We found it a pleasure to use your car to explore Catalonia. "

" Ana was really helpful and friendly at collection. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ERIKA - 04 April 2022

" all good "

" all good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MICHEL - 30 March 2022

" easy and simple "

" easy and simple "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRAN CANARIA, ES - Reviewed by JOSIP - 28 March 2022

" Was great! "

" Ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by TINCU - 04 March 2022

" Verry good experience overall "

" Friendly staff at pick up, good car condition, easy process. Unfortunately the drop off person was a bit too grumpy and unhelpfull. He refused to come and check the car with me. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by VALNER - 27 February 2022

" I like it very much "

" Efficient,quick,value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by FRANCOIS - 25 February 2022

" Perfect "

" Perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BENIDORM, ES - Reviewed by ROGER - 25 February 2022

" Always a great experience renting from AUTO EUROPE. I have been renting vehicles through this company for quite a few years and can find no fault with it. Excellent choice of vehicles at the best prices , always. "

" I have rented from Europcar for quite a few years now and the service is consistently excellent. The staff are friendly and exceptionally efficient. The cars are always top-notch, and the staff always explain any new feature re. the vehicle. I wouldn't rent from any other rental company. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by HAKIM - 18 February 2022

" Nothing to complain with AutoEurope "

" The vehicle was not very clean and small like a toy. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by OLEH - 15 February 2022

" Had a negative experience with RENTALCAR. We decided to change the rental company and were completely satisfied thanks to you. Now we are your grateful customers!!! Thanks a lot ! "

" We received the car in excellent condition and a class above. Our trip to Spain thanks to BUDGET turned out to be very memorable. Thanks a lot ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by REDMOND - 06 February 2022

" The rental process through autoeurope is great, and one can always rely on the best price at the time, and make changes when the price changes. Leasys is super easy and friendly. "

" I am very happy with Leasys overall. There is some minor inconvenience, being picked up by the shuttle, sometimes having a short wait time to return the car or driven to/from airport, but for the price these are very minor indeed. Unlike some other discount rental companies, they always confirm if the car is returned damage free and there are no surprises a month later. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TIHO - 24 January 2022

" Easy booking, good car choice, clear options, fast collection and drop off. "

" Amazingly friendly and helpful reception staff. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS PALMAS, ES - Reviewed by NISHCHAL - 19 January 2022

" Highly satisfied, will use again "

" Excellent service, new vehicle in really great condition, easy pickup and dropoff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ZRINKO - 15 January 2022

" Great price for full coverage package and peace of mind "

" Everything was smooth, fast and without any problems, including airport transfer in their own organization. although, real test would be if there were any problems, how would they handle it. :) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RAZA - 07 January 2022

" Autoeurope has good customer support and i am happy with my experience "

" It was good experience overall. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROB - 01 January 2022

" Very happy "

" Excellent service, both at pickup and drop-off. Car was clean and ran smoothly. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MARCELA - 30 December 2021

" Good experience. We shall repetat if we' ll have the occasion. "

" Very good experience. Promptitude and profesional service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 06 December 2021

" Very good "

" We had no inspection prior to our hire. (We were fully insured). After return I got a photobook of all the damage on the car. It felt like they accused us of being responsible, but we didn't have any issues with the car. Otherwise everything was fine. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by BENNY - 02 December 2021

" Good website "

" Our best experience of a car rental companies ever. Easy pick up, easy drop of. The only negative was that it was unclear where to find the comuterbus at the airport upon arrival. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VAIDOTAS - 01 December 2021

" We choose Autoeurope every time for our travelling and are very likely. "

" Very good company - high level. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAIN - 28 November 2021

" Good "

" Fair value and car type as specified in voucher "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by VALERIJS - 24 November 2021

" Easy and convenient way to rent a car "

" Good value for the money "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ONDŘEJ JOSEF - 22 November 2021

" There was so kind personnel at the Madrid-Bajaras airport. And although I've reserved the lowest class vehicle (full insurance), I was offered a class higher one for the same price at the arrival, what I really appreciate a lot. The car was in a very good condition (almost new) and the price was good - at most reasonable. "

" There was so kind personnel at the Madrid-Bajaras airport. And although I've reserved the lowest class vehicle (full insurance), I was offered a class higher one for the same price at the arrival, what I really appreciate a lot. The car was in a very good condition (almost new) and the price was good - at most reasonable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by INGRID - 08 November 2021

" All good "

" No issues. Friendly staff. Good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by MILAN - 07 November 2021

" Everything was going smooth and nice. "

" Nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by ALAR - 07 November 2021

" Really easy procedure to pick up the car and drop it. "

" I didn't get in Madrid exactly the same car as wished (MB E-class), but I got one of the similar class (BMW X1). The car was very good, although I hadn't had any experience preciously with X1 and the procedure itself was very smooth, both taking the car and dropping it. However, I got the contract to my email only in spanish - which in case there was some incident would have been impossible to understand for me. GPS was in spanish, but that was not a big deal to learn a couple of words in spanish in order to use the system correctly. I was also told that when picking up the car that no sufficient insurance payment was made by me previously to Auto Europe, which I doubt a little bit, so I had to include in the payment at the spot all insurance expenses. But in overall I am very satisfied. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALLAN - 03 November 2021

" Its all good - the fact you can see the prices across all suppliers/car hire companies is effective "

" It was great that the Shuttle Bus stopped for us as we exited the airport, it was great efficient service at the counter - they showed us the vehicle / explained everything - and then they opened up early on returning the vehicle - overall a great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MIHKEL - 24 October 2021

" All worked as expected "

" O needed to call to get shuttle to rental. Rest of service was excellent - car was new and clean, no queues etc. Worked like charm "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MEHMET - 18 October 2021

" Good experience "

" 1. I wanted to change my drop off time from 10.00am to 20.00 (still within the same day as I picked up at 22.30) but this was not possible and had to pay 63 Euro extra (40€ fee and 1 day extra rental) 2. The car under >10 scratched and had to examine myself to come up up with over 10 identified places on the car that had some damage. If I would have trusted the paper of the condition of the car I would have been very wrongly misguided "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

GIJON, ES - Reviewed by FRANCISCO - 16 October 2021

" I've rented from Auto Europe in the past and have always had a very good experience, from pick up to drop off. Cars are always late or recent models with important safety features, and are well taken care of. I will continue to rent from and recommend Auto Europe. "

" Staff at the Gijon train station was awesome. She didn't like the condition of the first car assigned to me, so she walked back to the office to get keys for a different car. Awesome customer service, very much appreciated. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOOSEP - 12 October 2021

" overall good "

" Good, I was hoping for a better equipped car (cruise control, tinted windows) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MARIUS - 12 October 2021

" a pleasant one "

" a good one "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ROBERT - 09 October 2021

" Just the usual perfect experience - I've been a customer for years and I always use Autoeurope, and have recommended you to literally dozens of people. I have total confidence that in the unlikely event of a problem arising it will be sorted by auto Europe to my satisfaction. Keep up the great work! "

" Enterprise are great to deal with. They didn't have a car in our category (we arrived at 2200, as planned) and had to get a car brought over from their other depot, 15 minutes away. They were apologetic, and communicated clearly with me throughout. The car they brought over was 3 or 4 classes above what we'd paid for, so we had that for the 5 days at no extra cost, of course. Nice! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JENNIFER - 06 October 2021

" All good "

" Liked the machine pick up "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MATEVZ - 04 October 2021

" all fine "

" not easy to find the shuttle after arrival, more sign posts could be placed "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS PALMAS, ES - Reviewed by JAKUB - 28 September 2021

" Include more car rental companies, so prices are even better in locations where there is higher competition. "

" Everything was good, pick-up process could be faster and car location in garrage from terminal shorter. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by IVAN - 24 September 2021

" All good. Use you all the time. "

" Picking the car took like 5 minutes. Dropoff 1 minute. What else do you need? Plus the car was brand new, all great! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IRINA NICOLETA - 22 September 2021

" Great experience "

" Exceptional experience, beginning to end. The only thing that could potentially be improved is the pickup experience, we struggled a but to understand where we will be picked up from. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by TOMMY - 16 September 2021

" Great ! "

" Easy ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by EMILIANO - 25 August 2021

" Good "

" Gentle and profetionals "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GANDIA, ES - Reviewed by JAMES - 21 August 2021

" Friendly staff and very quick process to pick up and drop off the vehicle. "

" Friendly. Easy pickup and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THEOLOGOS - 20 August 2021

" The best "

" They did not refund me 4 days after returning with full fuel the car.. "

Overall Value: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SVETOSLAV - 19 August 2021

" I always use Autoeurope for car rentals and I intend to keep it this way. I find the all inclusive (zero-exess) offers very good. "

" I was pleasantly surprised by the type of car I received. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RUSLANA - 15 August 2021

" Very pleased with Niza service especially compared to Internet which I used jujus the previous week from same airport "

" Very pleased, I would recommend more clear directions for the shuttle service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIBYL - 09 August 2021

" We had a wonderful experience and wouldn't hesitate to rent a car through Alamo in Valencia again. "

" Autoeurope paperwork was clear and understandable. The auto provided by Alamo was excellent, the customer service was excellent too. Return went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10