Auto Europe
- North America
- Central America
MAGGIORE ITALY CUSTOMER REVIEWS
- 6.3
- 6.6
- 7.4
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
MAGGIORE ITALY Car Rental Reviews
Average Rating for Maggiore :
TRAPANI, IT - Reviewed by JOSEPH - 20 September 2025
" As above. "
" Car was very dented and dirty from outside and inside. Cigarettes ashes everywhere. Definately var has not been cleaned fromnpr3vious rental or user. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by BUTTRI - 08 May 2025
" As a loyal customer, we have been impressed by the services provided by Autoeurope. Every email has been replied and this always makes us never been left stand (and walk) alone. One of our favorite services is the 'best price guarantee', where we could get the difference between our paid price and other price that is cheaper, considering that all of the terms and conditions are met. There is only one issue about this rental. We were incorrectly charged 1 Euro more. We have been in the process of resolving this issue and hope that it will be correctly refunded as this is the proof of sincereness. "
" This is our first time renting a car with Maggiore. We are a bit worried as we recently had bad experiences in renting a car in many countries in Europe. But this time we were very impressed by the services given by all of the staff, at the key pick-up counter, the car pick-up lot, and the car drop-off lot. All staff were very nice, kind, helpful, and professional. The staff at the key pick-up counter was our favorite. We wrote his name in a paper, but unfortunately, it was lost. He was the one sitting on the left on April 13 8:00pm. Please kindly pass our gratefulness to him. If there is not any surprise about the after-rental issues, we will definitely recommend Maggiore to our friends, colleagues, and of course ourselves in the next rental in Italy! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ZOLTAN - 08 May 2025
" x "
" I had a damage on the car when I gave back. The company took 1200 euro from my credit card, but still not sent by email the check out and damage report. I had full insurance with autoeurope , but without documents and reports not easy to do something.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ROME, IT - Reviewed by ANTONIO - 03 May 2025
" It was fine. Good prices "
" They are urging me to apply for nother insurance, even though I've already paid for AutoEurope. They claim that AutoEurope is not convenient, stating that I will still need to pay a certain amount in case of any issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLZANO, IT - Reviewed by WENDY NOEL - 16 March 2025
" great value for money "
" the counter guy is very kind, he helped ordering a taxi for us during the drop off! and everything was seamless and pretty fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by MADALINA NICOLETA - 03 February 2025
" We hope to be very good untill the end, if we will receive the deposit! "
" I haven't received the deposit yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROBERTO - 19 January 2025
" 1. Wrong pickup point. 2. Didn't mentioned that the insurance is external by autoeurope and not the rental company. "
" The pickup place was wrong. There is no maggiore on nouva station And nobody answered the phone on maggiore or autorurope. We went by taxi to the nearest maggiore point. At the point the counter said that the insurance by autocar doesn't cover all damages by maggiore itselft but by autoeurope so if there will be any damage they will charge my credit and i will have to deal with autoeurope. So i payed twice for the insurance. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FERRARA, IT - Reviewed by ROLAND - 29 October 2024
" Recommend "
" Everything went smoothly. I appreciated that the staff asked us to bring the receipt of the gas station. This helps to avoid misunderstandings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MORENO - 19 October 2024
" We did receive any practical assistance from auto Europe even though the error was their responsibility. "
" We've dealt with Maggiore in the past and found then to be very good. On picking up the car we were refused the rental as we did not have an international license. They did not offer options. Advised us to deal with the broker, auto Europe . We were not advised of the need for this license by auto Europe. We have never been asked for this license in the past, with thirty years of rental/driving experience in Europe. This was clearly an oversight on the part of auto Europe and yet we are now required to play a €75 cancellation fee. Thanks to the help of a competing firm we found an alternative with a small rental company that literally rescued our vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JOSEPH - 01 October 2024
" I HOPE AUTOEUROPE WILL GET BACK MY MONEY, BECAUSE I GOT NO SERVICE AR ALL FROM THIS BOOKING "
" I HAD A RESERVATION WITH MAGGIORE IN TREVISO AIRPORT. WE HAD A DELAY OF 1 HOUR 20 MINUTES AND EVEN IF THE AGENT HAD OUR FLIGHT NUMBER, THE OFFICE WAS CLOSED AT ARRIVAL. THE OTHER OFFICES WERE OPEN , WAITING FOR DELAYED FLIGHTS. UNEXCCAPTABBLE SERVICE. NO ANSWER ON TELEPHONES NUMBERS FOUND. I HAD TO RENT A NOTHER CAR DIRECT FROM OPEN OFFICE THAT COST ME TWICE THE PRICE I HAD PAID FOR WITH AUTOEUROPE. I HOPE AUTOEUROPE WILL REINBURSE ALL THE MONEY PAID BACK INTO MY ACCOUNT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ADRIAN - 14 September 2024
" Ok! "
" After one day the car didn;t start,The car didn't recognize the key.But after many attempts the car started.On the third day the car didn't started and a lot of red messages on the board.We were at the Segesta arheological site , no internet.Maggiore didn' t answer the phone for hours.Road assitence came and took the car.We took a taxi to Palermo Airport to Maggiore Office. They gave us another car.They charged us 77.60 euro refuel and 5 euro fuel surcharge for the first car.The tank was half full and the tank was small.Very bad experience!One day of our holiday was lost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by YAVOR - 05 September 2024
" As above "
" The best car rental experience I've had for years - very expedient pick-up, decent, new car in excellent condition, smooth drop-off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAZZO, IT - Reviewed by ANTONIO - 20 August 2024
" It was all ok "
" It was all ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by KRISS - 11 June 2024
" The same as it usually was. "
" It was somewhat weird when returning the car - there were multiple signs "Europcar return", "Avis return", but no "Maggiore return". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VALERIJS - 04 June 2024
" Good choice of service providers and trustful reviews. "
" Service was fast and easy. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALFREDO - 19 May 2024
" Highly satisfied! Both with autoeurope and maggiore "
" Very satisfied! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KIRIL - 26 April 2024
" Perfect "
" Everything was correct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PADOVA, IT - Reviewed by JOHN - 11 April 2024
" Cheaper than RentalCars.com! "
" Quick, friendly check-in and check-out. Vehicle was larger than I booked but this is normal when renting automatics. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PADOVA, IT - Reviewed by JOHN - 04 April 2024
" Lower prices than Rental cars.com! "
" Speedy checkout, friendly service, easy pick up and drop off and a reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VASILEIOS - 20 February 2024
" Quite the frustrating experience! Our credit card was digitally stranded inside our phone, not physically in our wallet. Desperately, we pleaded with the reservation overlords to switch our payment method to the credit card we actually had in hand. But alas, they remained unyielding! Apparently, their hands were tied, their hearts were stone, and their empathy circuits were permanently offline. And guess what? We ended up forking over €188 for a phantom car--a vehicle that existed only in the twisted dimensions of their customer service abyss. When we dared to request a refund, they responded with a delightfully ironic twist. Their tone? Oh, it was dripping with condescension. "Dear customer," they smirked, "you see, it's entirely your fault. You should've carried your credit card like a responsible adult. Tough luck!" As for a partial refund? Ha! That was as likely as finding a unicorn tap-dancing on a rainbow. So here we are, nursing our wounded wallets and nursing a grudge against the car rental overlords. Next time, we'll just stick to bicycles. At least they don't judge us for our digital credit card mishaps! "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by CARLOS - 07 January 2024
" The deal offer online was not respected on the counter. I am no sure if it will be the same with all the other companies. "
" The offer that I got online of car and full cover insurance was not what they give me. They told me that the full cover insurance was 45 euros at day ( 360 euros, more than my rent). I full the gas tank before delivery and they send me a bill for 14 euros to "full the gas tank". Besides this the car and service was great. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NUNO - 10 October 2023
" See answer 3 "
" Was not informed at counter that supplied car main fuel was metano. Tried repeatedly to contact Avis by phone after a a car's malfunction; successive calls were not answered neither returned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BEN - 24 September 2023
" The pick up address for Catania city center was incorrect. This should be updated. "
" Maggiore and the car were very nice overall but the dropoff after hours was a bit difficult to find as the parking lot was a bit hidden and the signs were not visible from the street. I think the Maggiore staff was helpful and a sign outside the parking lot would help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 06 September 2023
" A great experience overall "
" Very efficient and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRIAN - 03 September 2023
" We will definitely consider Autoeurope/Maggiore in the future. "
" Really smooth process at pickup and dropoff. Because our model wasn't available we received a free upgrade. Very happy with our experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCO - 02 September 2023
" Auto Europe is always a great deal "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCO - 02 August 2023
" super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EDGARD - 24 July 2023
" Good price and quality ratio. "
" Fast and accurate service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HOSSEIN - 07 July 2023
" It was good "
" Maggiore staff were really helpful and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 05 June 2023
" From the quality of the staff experience, I can not fault, they were fast and the experience smooth. "
" The car had numerous dents in the side. Also on the pick up, the car was too tightly packed into the airport parking, I needed to crawl through the tail gate, put the car in neutral and then push the car out into the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARIA - 31 May 2023
" Very good "
" Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by OLGA - 17 May 2023
" Insurance conditions were unclear, that is why Maggiore made us buy additional insurance, the papers of AutoEurope were confusing. They said that in case of theft very little amount is covered and the rest we'd have to pay ourselves. "
" The booked car wasn't prepared (dirty) so we received another one which had a manual transmittion as opposed to an automated one that was ordered. Took some time to find a replacement. The baby sit ordered was broken, had to replace. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIENA, IT - Reviewed by CRAIG - 15 May 2023
" Easy booking , pick up and return. "
" Easy booking and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALESSANDRO - 20 April 2023
" All went well. "
" Very kind staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEORGIOS - 21 March 2023
" everything was excellent "
" ecellent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by MIHNEA ALEXANDRU - 27 February 2023
" Good service, Good car, good price "
" Very professional assistant at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRIAN - 27 November 2022
" Have always had good results with Auto Europe in the past...please do not let Maggiore drag you down to their level. "
" Worst ever...they charged me for extra insurance that I did not want or need, the cost was as much as the rental itself. When I inquired I was sent the "invoice" with no proof. I debate between deceptive and fraudulent to describe their practices. Never again will they get my business. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by VIDMANTAS - 24 October 2022
" Normal. "
" Normal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PRIIT - 06 October 2022
" I got charged twice "
" I got charged twice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LORIS - 12 September 2022
" Best service ever ! "
" Car was clean and pretty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ADI - 12 September 2022
" Everything smooth "
" Counter agent tried very hard to sell us additional insurance and car upgrade for unreasonable price. It was possible to see him becoming angry because of my refusal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CLIVE - 02 September 2022
" Couldn't have been better! "
" Extremely convenient for Ancona station. Very professional and easy. Zero hassle. Car upgraded and impressively clean and in god shape "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCIAN - 12 May 2022
" very good "
" One day after returnig the car i have received the invoice for extra services that Maggiore desk operator added. I have signed a document only in italian, the operator's english was poor to basic .I asked before signing if there will be any additional cost and she said NO. It is the 1st time when an operator is adding cost without my request and consent.I have signed the document "in blind" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by GUILLAUME - 06 May 2022
" Great "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ADRIAN - 05 November 2021
" All went excellent. "
" Very good staff . Very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSE - 27 October 2021
" Everything ok, no problems.. "
" Car with some scrates "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by VICTOR - 24 October 2021
" Very good "
" Good experiencei "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VALDAS - 28 September 2021
" Stuff was great, whole process was very pleasant and fast. One thing though, I arrived 30min earlier and needed to wait,because they could not give me car earlier than time booked,weird. "
" I was served by Avis, its was very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOMAS - 26 September 2021
" All smooth "
" All smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXEY - 16 September 2021
" For many years I have been ordering cars from Auto Europe, a good selection of cars, affordable prices, good support. The only difficulty that I have faced lately is that the actual addresses of the offices of companies that provide cars for rent have not always been accurately indicated. Sometimes it is extremely difficult to get to the office, because in the airports of Italy such information or special signs are missing. But there is also my fault, every time I want to write that the address was different, but when I return it is forgotten in the hustle and bustle.Also, I do not understand the promotion for registered customers (now they write 25%). The car rental prices when I checked did not change after I logged into my account. "
" Good day! I have used Maggiore services many times and loved this company. To my regret, this time (Booking Confirmation 18710047, Voucher_EU18710047) an extremely unpleasant situation developed. Upon receipt of the car, I checked it and did not notice any external damage. However, when I handed over the car, a Maggiore employee pointed out to me a small scratch hidden inside under the front bumper on the left. And motivating this, he debited 200 euros from my card (dividing it into 3 parts). But I have no doubt that I could not have caused this damage. Because 1) The car was used only to get from the airport to the house and back. At the same time, my house is only half an hour from the airport. And before returning to the airport, the car was parked on a private house plot, completely flat, it could not be damaged. 2) To see the scratch that the employee of the company showed me, I had to lie on the ground, nevertheless, the employee who took the car immediately went to these damages. 3) The damage is extremely small, only affects the lacquer coating and does not affect the paint. It is hard to see that a company employee had some difficulty in choosing the lighting so that it would somehow be reflected in the photo. 4) Thus, I got the impression that employees are deliberately deceiving customers. They suggested that I complain to the company, apparently knowing that I would not be able to do this. Making an appeal to the company is possible only after specifying the booking number and the customer's last name. And my appeal is not accepted, indicating that the order number or Surname is incorrect (https://www.maggiore.it/en/if-you-need-help/online-assistance/). In this case, I indicate the data from the contract issued by the company (enclosed). Perhaps you have Maggiore's email address to contact them. If the situation does not change, I would not recommend such a company to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARIO - 14 September 2021
" No problem with AutoEurope. See may comment on Maggiore. "
" I booked with Maggiore as it was shown to have its desk in the terminal. Unfortunately the Maggiore desk was closed with a sign to go the AVIS desk (nearby in the terminal). No problem up to now. However, the AVIS staff entered some initial information about my reservation in his computer and asked me to wait for the phone call of Maggiore to finalise the rental contract. After 15 minutes of wait with no call, I complained and the AVIS staff started calling the Maggiore staff . Eventually it took me about 30 minutes to get the paperwork done. In the garage, I was given a car that required a motor oil change as indicated by the light on in the dashboard. They eventually gave me another car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LUBOS - 13 September 2021
" no comment "
" 5.9.2021 at 11,00oclockwe need to wait one hour to take auto..Terrible.One man was there and a lot of customer need to wait.. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SIMON PETER - 03 June 2021
" excellent service "
" one thing I did not like is that I pruchased to vehicle with zero axcess but when I went at the desk they told me that I still had to pay the axcess and wait for the refund later. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by ALEXANDER - 14 September 2020
" The car worked fine. "
" Our flight arrived earlier. Car was not ready. I had to restate all the information that I had already supplied to you prior to my arrival in order to do so Someone from Maggiore called me on my cellphone. In addition they told me That my insurance cover was not sufficient and talked me into adding more. Returning the car they told me I would get the bill by mail. I never got a bill to this day. So I have no idea how much I actually was charged. I am not happy about that "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by STEPHANIE - 31 August 2020
" Terrible service. "
" I turned up and the car I booked wasn't available. I then had to wait 40 minutes for the only car available to be cleaned. As I received the key I was then called from the local office telling me I couldn't go anywhere until the paperwork had been filled out. It was now 18:00 and I had booked the car from 17:00. I have still got a block of 500 euros on my credit card after 5 days and I have been charged an additional 87 euros without any email/contact telling me what this is for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by KEITH - 18 August 2020
" I am generally a fan of Auto Europe. The system is clear to use, the standard communication is functional, and the prices are competitive. "
" The price is attractive. The product is straight forward. The staff all speak good English. However, there was some confusion when picking up the car - I was asked to wait for a phone call initially, then after quite a wait, the local agent processed the booking. There was also a less-than-transparent attempt to encourage me to pay for a full tank on my return, though the agent tacking the car back did seem to be able to clear this up, even while the system was not co-operating. The car was generally fine, though the tread on the tyres may have been close to the minimum permitted. It did all we needed of it, and got up the steep hills and round the tight bends in the Tuscan countryside. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by STEFAN - 07 August 2020
" Easy and clear "
" Very nice and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DIEGO - 03 August 2020
" They solved my problem with Maggiore, but I still have to receive the refunds for the extra that I paid with Sixt. If this works, I will be more than happy with the experience and I could use autoeurope in the future, otherwise I will do it directly with the car rental companies. "
" They did not have the car for me. They said I should wait to see IF a car arrives and i could take it. We had to change the booking to Sixt, with the help of Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GABRIEL - 09 July 2020
" The experience with auto-europe was very pleasant as always, I have rented with you more than 30 times in the past 3 years, it was just the administrative problem with Maggiore that made it one of the worst experiences I had so far. "
" I have done the process of getting the car by phone, I had to give them my credit card details by phone. They were extremely understaffed, there was only one guy for the three companies (Avis/Budget/Maggiore). When I got the car I had to film the whole car just to show how many damages in the external part were present (around 10 scratches and damages). Three days later, I returned the car, they just got the keys and did not verify car conditions in my presence. Then yesterday I got an e-mail saying they are charging almost 200 Euros for returning the car late and with damage. I have proof from my Google Maps positions that I was there on time, I have proof that there were missing damages not reported in the contract, and I have a video showing the car conditions in the moment of check-in. They are holding my money without ANY justification, and I have already communicated it. I really hope auto-europe notify this company. If you need I can provide all the documents to prove everything I am saying here. Feel free to contact me. Thank you! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MILAN, IT - Reviewed by JUHO MARKO OSKARI - 10 March 2020
" Not clear that winter tyres were not included "
" Winter tyres not included "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN REMO, IT - Reviewed by VASILE - 21 February 2020
" A serious and reliable source for solving issue of traveling by car. "
" A very good relation from all point of view with MAGGIORE company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ULRIKE ULESHKA - 11 February 2020
" I rented Auto Europe before and never had a problem. The fact that apparently the DEBIT card is not allowed, was also never asked. I have a Visa card - that always worked. Maggiore said it was not possible to use any of my cards (which always worked before) and they confirmed, that no other car rental would also accept them. This is also what your hotline telephone staff said. I personally went to various other car rental companies, who ALL accepted my visa card - despite it being a debit card - which to this day nobody asked. I ended up renting Europcar, because they were the friendliest. My Visa card totally worked for them. Since Europcar is also a part of Autoeurope, I want to know, why you could not change my order? You just took 100% of my money, nothing returned and I got NO car, had hustle and had to pay on the spot for a second one (Europcar). "
" I rented Auto Europe before and never had a problem. The fact that apparently the DEBIT card is not allowed, was also never asked. I have a Visa card - that always worked. Maggiore said it was not possible to use any of my cards (which always worked before) and they confirmed, that no other car rental would also accept them. This is also what your hotline telephone staff said. I personally went to various other car rental companies, who ALL accepted my visa card - despite it being a debit card - which to this day nobody asked. I ended up renting Europcar, because they were the friendliest. My Visa card totally worked for them. Since Europcar is also a part of Autoeurope, I want to know, why you could not change my order? You just took 100% of my money, nothing returned and I got NO car, had hustle and had to pay on the spot for a second one (Europcar). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by NICOLAE - 10 February 2020
" Very good, very nice. Thank you. "
" Excellent. Thank you and all the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREJ - 06 February 2020
" Always recommend AutoEurope to my friends and few of them are already on board "
" All went quite smooth at counter, but no damages were marked in my contract: had to get to staff at parking to complete that. Otherwise all is fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by VIOREL - 31 January 2020
" ... "
" The lease was going smothe. I now waiting for gas money returned. I hop everything will be OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by PAVEL - 23 January 2020
" We had a little issue, but the guys over there resolved it and helped me out. I would use your services again. Thanks. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ILHAM - 11 January 2020
" I am extremely unhappy!!! I felt being cheated! I didn't get the car I expected to get. The big difference between what I was offered/shown during a booking/paying on internet, and we ended up getting actually. We got the worst car type from this category, I could not believe my eyes. For such a price! I had no choice as I was traveling with family, had to move on, was getting late. I was sort of trapped up. The car was very noisy, I would say horribly noisy, quite uncomfortable, unsmooth, tough to drive, GPS didn't work for whatever reason (but no one reimbursed its price to me), we had to use GPS from my wife's mobile phone, but for that we had to pay extra for internet, and she could not relax the entire road as she had to guide me permanently. But the lady at Maggiore Florence was nice/kind/polite, cannot say anything negative about her; she was trying to help, feeling sorry about us, but she said it was not their fault, there was no any better car available. She said our contract was with Auto Europe, we have to make complaints to you. At the drop-off the guy said he was there only to receive the car, he ignored all my complaints, said it was not his responsibility. Such a frustrating experience! It was my first experience with Auto Europe! I used Maggiore before, and never had any problem. The price was unequal for such a shitty car, sorry for my French! It is just not fair! "
" See below pls my comments about the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DIMITRIOS - 08 January 2020
" Good car, free update !!! The only problem was the delay in delivering the car (1,5hour after our arrival at their office!!!) "
" Good car, free update !!! The only problem was the delay in delivering the car (1,5hour after our arrival at their office !!!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANNA FRANTSESKA - 04 January 2020
" Until that time I was mostly satisfied, but the fact that your company still hasn't refund me and don't communicate to let me know what happens, makes me very skeptical about my next car rental. "
" The worst car rental experience of my life. The lady in the Maggiore desk didn't give me the car, I've already paid because, she thought my credit card was not mine!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by DOMINIC - 18 December 2019
" Still waiting from AutoEurope to respond to my messages. "
" Maggiore had no cars in the same group as per my reservation. After a lot of time wasted, I had to accept a downgrade and now I'm waiting from the refund from AutoEurope. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by JUAN - 11 December 2019
" No matter what you book, in the counter they will always tell you that you are not insured, so I needed to book an additional insurance... Hence the price I previously paid through Auto Europe was a scam. "
" Only one person working on the Maggiore counter, and in this case this person was terribly slow, so there was a long queue waiting. Even if you say an approximate time to get to hire the car, we needed to wait an additional hour and a half... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EVANGELOS - 09 December 2019
" VERY BAD !!! "
" Very bad! Ask extra many in the counter Avis !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ISHAI - 21 November 2019
" I have been charge 3 times for the same car! as well been charge for fee road which I didnt do! "
" charge me few times !! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by ALEXANDRA - 18 November 2019
" Overall very convenient but I think the test will be when something goes wrong - then we'll see what the service is like! "
" Car wasn't in best condition but was fine. Had difficulty finding someone to validate car scratches when picking up car, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by BARBARA - 16 November 2019
" Very good experience! "
" Only problem was that the car had a damage that was not reported and I had to spend time to get it reported myself before driving away. But it went very fast and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PHILIPPE - 12 November 2019
" Everything was correct and clear. "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by BARBARA - 04 November 2019
" Very efficiant and good communication. "
" Drop-off went smoothly, but after 3 days still didn't receive a confirmation mail, as promissed by staff and deposit still not unblocked. The rest was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCO - 04 November 2019
" I called autoeurope in Italy twice to report the attitude of Maggiore. They were professional and supportive. I think you should have a stronger connection with your business partners and ask them to sign a conduct protocol and stick to it. The behavior of Maggiore is not acceptable in a first world country. Their employees do not look motivated. "
" Very bad attitude. They almost force you to buy insurance from them. The car had more than 70.000 km and several scratches and damages not even reported on the rental papers. I had to go back after inspecting the car to report unlisted damages. The car was inspected by Maggiore personal only when returning it. Unprofessional!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by IONEL - 01 November 2019
" autoeurope is great and you just need to find the right day to book your car. "
" it was promised an audi a3, at the conunter they said they have bmw serie 1, jeep or a toyota hybrid. i said ok i take bmw serie 1, they started the process later said sorry this is reserved - how that one was available if it was reserved ? - and we ended with a toyota hybrid that did not had ll the problems listed in the file so I was constrained to take photos and ask the employee to change the file and add all the problems. excellent and quick drop off in ciampino airport. congrats ! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by NORBERT - 31 October 2019
" Easy, fast and cheap renting. "
" Fast, nice, competent crew. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AMIHAI - 23 October 2019
" * "
" * "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TUNDE - 23 October 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MILOS - 15 October 2019
" Excellent service! "
" Thumbs up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EETU - 15 October 2019
" Smooth experience "
" Too much upsell "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by WOUTER - 12 October 2019
" Drop off guy was nice and fast "
" Rude counter staff when you tell them you don't want insurance because you already have insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by KRASIMIRA - 08 October 2019
" Доволна съм. Взехме две коли, за едната трябваше да изчакаме 15 минути. Общо за половин час взехме колите. Бяха одрана тук и там и направихме снимки преди да ги вземем. При връщането нямахме проблем. За един месец връщат депозита "
" Доволна съм. Взехме две коли, за едната трябваше да изчакаме 15 минути. Общо за половин час взехме колите. Бяха одрана тук и там и направихме снимки преди да ги вземем. При връщането нямахме проблем. За един месец връщат депозита "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by LORNE - 06 October 2019
" great price and overall very effecient "
" great price and overall very effecient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by VERONICA - 03 October 2019
" It was ok , but they don t returned my deposit till now and don t answer at phone . They don t have an email adress and please ,could you speek with them about my deposit return?Thank you. "
" It was ok , but they don t returned my deposit till now and don t answer at phone . They don t have an email adress and please ,could you speek with them about my deposit return?Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PATRICK - 02 October 2019
" As with many similar sites you get misled, thinking you made the right choice, get insurance cover etc... at a convenient price. The insurance paid is in no way linked with the rental company, so upon picking the car you either have to leave a hefty deposit blocked on your card, or else pay for insurance cover again directly with them. In my case we decided to pay insurance again with Maggiore as they were very specific that if anything happened we were liable to pay for all, i.e lose the deposit left and any claims would need to be done separately to AutoEurope after that. I am of the opinion that Auto Europe should make this clear to customers, but then again certain it generates substantial revenue, thus left in the small print somewhere. Bottom line - always look up car rental directly with rental companies or local rental agencies and avoid surprises. "
" Airport shuttle service relatively smooth, although the drivers would evidently rather be doing something else as their lack of manners was astounding. The counter staff were ok, also spoke English and were happy to help. The vehicle provided was in good condition and clean. Whatever you do, make sure you get to a fuel station and fill up before redelivering the car - the closest station is past the exit towards the Airport and having 3/4 tank we decided to pay whatever it was to Maggiore, rather than proceeding on the Autostrada then have to make our way back. To our surprise, just over a 1/4 tank of diesel cost EUR100!!!! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BARI, IT - Reviewed by ROBERTO - 29 September 2019
" AutoEurope remains my favourite Car Rental specialist for its transparency and good deals. "
" At Bari Airport, Maggiore shares counters with Avis and Budget. Despite sufficient counters available, they were understaffed so that waiting for being attended took too long (30m+). This said, both the staff and the vehicle take/in and drop-off were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MIHAIL - 27 September 2019
" профессионалы "
" все хорошо. рекомендую "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHHAR DAKA - 26 September 2019
" Terms and conditions aren't clear re. Insurance. "
" Picking up vehicle was a stressful and confusing experience. Counter staff were unhelpful and very slow, uninterested in explaining the rates and conditions. Extra add on for insurance which was not advertised and very misleading, as Autoeurope stated that coverage for theft and damage was included in the price. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by WILFRIED - 24 September 2019
" Will consider going back to Maggiore next time "
" Good experience, no waiting time, pick-up without problems. Car model as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SAULIUS - 21 September 2019
" Maggiore in Sardinien VERY BAD STAFF!!! Lies on inaurance and car condition.. No recomended!!! "
" VERY BAD STAFF!!! Not friendly. Lies that the car is not damaged.. Very very bad staff.... No recomended... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by DANILO - 18 September 2019
" Willingness to help and provide solution equal to 0! "
" Willingness to help and provide solution equal to 0! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PASCAL - 17 September 2019
" Go for the top names with a high rating and ignore these shady companies. It only works when you encounter 0 problems. I cannot image getting stuck on the highway and you have to ask this company for help. We could not get in touch with autoeurope, we were redirected to Maggiore all the time. "
" Made a reservation far before picking up the car only to find out that they did not have the type of car ready when picking up (was there at the requested pickup time). It took us quite some time to get a car that fitted us, but we were unlucky and the car was probably not checked, there was a bulb on the damage which meant the tire was damaged (we only saw this the next morning, we could not see it in the evening) It took us a whole day to get a replacement car and it messed up our vacation. Nobody speaks any other language then Italian, I do not recommend using this company. Overall service and help was terrible. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by STEFANOS - 16 September 2019
" AUTO EUROPE service was OK, but you should not cooperate with such companies. "
" Counter was closed. There was a note to go to AVIS counter, that was crouded. Also they look first the AVIS customers and in between, if was a space, the MAGGIORE customers. It took me 90 minutes to get the car. As a result I lost my first meeting. NEVER AGAIN WITH MAGGIORE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by GINO - 14 September 2019
" I would have expected getting some support from Autoeurope (rrfunding my voucher even partially or giving me a credit for a future rental). "
" I was not able to use my credit card (broken) and could not use my voucher at all. Why could the office not take the CC number manually? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by PAVLO - 10 September 2019
" Auto Europe it is a good aggregator, with good prices. But it looks like prices are going up. "
" Everything was nice, car clean, pick-up and drop-off was very fast. Pavlo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCELLO - 05 September 2019
" The car Was completely full of accident, 9 if i do not wrong , on both sides, look like a stupid in that destroied Citroen C 4 ....( i got photo ) "
" The office is pratically impossible to find , in the Voucher is only written Piazza Garibaldi that it's huge, and the Car Rentalcars all together apart Maggiore office in the basement, but you will see only indication for Maggiore that brings you to the parking outside, so you have to go back to find the office. A nightmare !! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARIUS - 03 September 2019
" It was easy to book with AutoEurope, however we struggled to find the counter as some had AutoEurope alongside the name and some counters didn't. Maybe some extra instructions on how to find the counter would be better. "
" We thought that we had bought premium insurance when booking the vehicle, however at the counter we were asked to pay additional insurance to Maggiore - 120e. I think it should be better stated that the premium insurance might not be enough and that you might need to pay once at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by RASMUS - 31 August 2019
" We were charged extra fee for insurance and auto Europe refused to cover this / back us up in not needing the insurance "
" Impolite boss not willing to listen to our questions "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by GABRIEL - 29 August 2019
" Experience with AutoEurope is always positive. "
" Dirty car, low oil pressure on engine light on, front lights not working properly, full of non reported scratches, more than 1 hour to pick up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by ALEXANDER - 28 August 2019
" horrible experience! "
" You ought to make it much much clearer that if you book a car, the driver also has to be the owner of the credit card! We were forced to pay an extra deposit of €800 in CASH!!! And were told that we would get back the rset via bank wire ... Now the car (FIAT!) did cost something like €800 for 7 days .. Thats a big joke! We asked to make my wife (the cardholder) the driver to prevent this to happen but were told that this is not possible and the only way would be to pay for an extra insurace... But while booking via Internet, we already payed for the EXTRA COVERAGE. In fact now we paid twice for the same insurance. This is clearly a rip off! Just image you being at an airport with an infant and a 7 year old waiting in line just to be told that you wont get your car - (for which we PAID in advance!!!) we will for sure never ever again use this car rental ... or Auto Europe thanks for nothing! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by OANA - 28 August 2019
" great "
" the counter saff insisted that cars are often getting stolen in south of Sicily so we should buy a full insurance "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OURANIA - 26 August 2019
" Pay more attention on your cars. "
" You should pay more attention on some things during the service. For example to be sure that the system for the crystals is working. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CARLOS - 25 August 2019
" The car was tempted through autoEurope, with full coverage, insurance was raid. When the Maggiore car was picked up, it informs us that this insurance is independent of them. the car had some scratches and maggiore charged for that. We require that autoeuropa refunds the money charged on my credit card "
" Maggiore charged me for scratches in the car, when insurance was paid with auto-Europe that covered that. I demand that my money be refunded. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by HIROYUKI - 24 August 2019
" Auto europe should quote the fixed lump sum all inclusive charge since the rental car company will charge the ancillary cost without transparency and fair explanation. "
" RIP off for all the ancillary costs which are more than the rental car charge itself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TRIESTE, IT - Reviewed by OLEKSANDR - 21 August 2019
" Website is good. "
" Awful service. With incompetence staff that is not able to decide any problems. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EDOARDO - 21 August 2019
" Counter staff unpolite at all "
" The worst experience oggi my life with rental agency. Country staff was unpolite, "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ATHANASIOS - 21 August 2019
" .... "
" I had to pick up the car at 10am and pick it up at 13.15. The first car they gave me stopped running the AC, I had to turn around and when I told them they gave me another car after one and a half hour. The most important is that they charged me extra insurance without even asking for it and I paid 550 euros. That is to say, renting a car for eight days for about 900 euros.They are unreliable, robbers, unprofessional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by MARTIN - 20 August 2019
" I also contacted autoeurope Italy fo assistance in the begging, but the local representaive tried to convinced me that everything is ok... "
" A smaller car was given to me on arrival at Bergamo. The front desk representative was absolutely root and non polite. I tried to convinced her to give me a proper car, for what i paid actually, but she denied. Thus caused very uncovinied trip to Switzerland for my family. Apart of that the car was heavily vibrating when exceeding 90 km/h. In the middle of my vacation, when arrived back to Italy, Maggiore finally replaced the car with proper class. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANTANAS - 20 August 2019
" I called Autor Europe Ireland. The adviser was very pleasant and helpful. We canceled the reservation and did a new one on phone. "
" Our flight was delayed and we didnt get any car at all from Maggiore. The staff was arrogant and very unwilling to help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by ANDRIS - 20 August 2019
" Overall impression is positive. Thanks to Auto Europe. "
" Instead of the ordered Audi a3, I was offered an upgrade to a new Mercedes B for 6 euros per day + tax and it suited me. Very intrusively (!) and with criticism of the AutoEurope, it was proposed to buy again the insurance against the deduction of self-risk. As a result, I was forced to buy Road Assistance for 4 euros per day + tax. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 19 August 2019
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIA - 19 August 2019
" bad experience, no respect to customers and they insist that reservation voucher is totally different contract only with autoeurope and not with them . Felt insecure and disappointed. Charged more than what i had already booked. "
" they charged at different rates for additional driver in comparison with my reservation. They even said that they don't care what the reservation charges were and either we accept their rates or void the contract. Totally unprofessional, ironic and rude to us . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by LIGIA - 16 August 2019
" poor "
" The car was parked 20 minute walk away. In 30 C with bags its quite far. The car was also not the one i booked online, and the procedure of drop off and pick up was not clear. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by INTS - 12 August 2019
" The car that i got was weak one to compare with Alfa Romeo. But after all everything was ok:) "
" There was very aggressive offer of extra insurance. I didn't get a car that have been chosen in offer. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by LOGAN - 08 August 2019
" Thanks "
" Thanks "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by KONSTANTIN - 05 August 2019
" Basically everything was Ok. "
" There is a good company for rental car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by TATJANA - 05 August 2019
" very convenient, use it regularly. "
" The car was not very new. By drop-off you are not receiving any cofirmation, just sign the screen of the telephone. As I had strange booked amounts on my credit card after giving back the car, it was not very clear for me what it is about, should call to my bank and check. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by LUCIA - 03 August 2019
" Although everyone was friendly, except for the woman at check in, the car was not in good condition. "
" The car we received was not in good condition. There was window washer fluid and one of the tires was low on air. It went completely flat on the autostrada and we could not contact anyone from Maggiore. We had to replace the tire and weren't offered any compensation. We returned the car early because another warning.light came on the dashboard "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FLORENCE, IT - Reviewed by DEIRDRE - 02 August 2019
" Terrible, as explained in no 3. "
" Perhaps I erred, but When booking on line I thought I was to collect the car in Florence city centre. Taxi driver pointed out it was near the airport - a significant difference both in time and fare. Service in this office was the worst I ever experienced. The office did not have a very professional appearance, but I could excuse that if the service had been satisfactory. The male official was surly, generally bad tempered , intimidating and practically refused to communicate with us. We had booked the car for 3.00pm. But due to the longer journey were late in arriving - maybe 20-30 minutes. This really had nothing to do with the fact that we didn't get the car until about 5.00pm, though at one stage this was suggested by the official who made no real attempt to explain what was going on, why we were waiting in a hot and airless room - where was the car? Was there a car? Was he even the Maggiore official? - the fact that he wore a t-shirt with the Maggiore insignia gave us a straw to clutch at in this respect. A woman whom we later saw in the city centre office came in at one stage but didn't make any attempt to speak to us. When questioned 'soon, or 5-10 minutes ' would be the reply. Some other people did business while we were there, none were tourists and as we don't speak Italian, we didn't have a clue what was going on. When the car finally arrived, there was no apology or excuse offered. It was grubby inside, but otherwise fine. We returned it to the city office and again had to wait at least a 30 minutes. They were probably understaffed. It did seem a bit chaotic. I will certainly not use this company again and was very surprised that it is associated with a reputable company such as Avis and AutoEurope. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANDREW - 01 August 2019
" Awful "
" Awful. They told me my car was unavailable and I therefore had to rent a more expensive one. While the guy was explaining this to me and negotiating the price he could give me for the more expensive car, I heard his colleague, whilst on the phone to the third party mechanic, offer my original car (Toyota Aygo) to the customer stood next to me. I said "hey that's my car" and the employee, not knowing I understand italian, said to his colleague "close it, close it, quickly" ie close the deal with the mechanic so the Aygo isn't available. I told him I understood and he made up a nonsensical story as to why that Aygo wasn't my car. Eventually, only after saying I would complain, did he finally and miraculously find a car for the price I originally paid through the website. The car had dents on the front and back, one of which wasn't on the paperwork so it was fortunate that I saw it before driving away. They are con artists doing whatever they can to maximise their commission. Worst car rental I've ever had. I very strongly recommend removing them from your website, or at least giving them the one star that they have on Google, unlike the three stars you have given them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARTIN - 01 August 2019
" See above. "
" Was charged for a one way fee, though was told by AE there would be none. This was not mentioned on the voucher. I know it was only 15 euro but it should have been included in the price or indicated as an extra charge. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by DARIO - 01 August 2019
" Overall a good experience at a reasonable price. "
" I would prefer to have the chance to choose the car i can get (in case there are more cars available) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DRASKO - 31 July 2019
" Awful "
" I had one tiny scratch at the back of the car 1-2 mm and line from same plant at the side and they have charged me 311 eur for this. Rip off! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREAS - 29 July 2019
" Auto Europe is recommended, "
" Hi, When we arrived to rent the car the lady there was trying to convince us to pay extra around 350 euros(7 days) for full insurance. We had informed her that we already pay full insurance with auto Europe. She was telling us that even a small scratch we will be a charge of 2000 euros even if it's not our fault. She was doing the best to accept the extra insurance, which i decline. Now the car was a mini VAN of 9 seats. The condition of the car was very bad. The car was full of damage from previous accident. So we took pictures and videos to have the proff that the damage was not caused by us. They game me a list with all the damages but was difficult to understand and find all from the list. The diagram that normally the rental companies are filling with the damages was not filled. (Otherwise the diagram will be full as the car was full of damage.) Inside the car the plastic under gear handle was dismounted and i have to move it down each time i was changing gear. The adblue (for Diesel) was giving warning it was 26% (alert comes up at 30%) The water tank for the window cleaners was completely empty. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by COLIN - 28 July 2019
" It was awful. Dreadful. Bad rubbish "
" The car we booked a long time before was not available. They had no idea when it would be. Knowing I had to collect wife and baby they tricked me into an upgrade. The car was not the upgrade promised. In fact it was worse older and only automatic rather than manual. It was not cleaned. They got me to pre buy fuel by not offering an option .I never pre buy. They tried to force insurance on me. They have lied and Autoeurope have been helpless. Never ever use Maggiore. Think twice south Autoeurope. I will despite using many times before "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by KRASIMIRA - 26 July 2019
" Super "
" Everything is ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by FURCEANU - 25 July 2019
" - "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TARANTO, IT - Reviewed by BARBARA - 24 July 2019
" n/a "
" Staff not polite and very arrogante and unkind. They gave us wrong information about the type of fuel. They tried to sell a different vehicle instead the one booked. The additional driver was more expensive of the cost indicated in the voucher. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FELIPPE - 24 July 2019
" I am also worried about paying one parking ticket on time, using the call center email and you only reply to me in Italian, and If i loose more time I will be charged on the highest amount, instead of anticipating the payment and saving money. IT was a very bad experience "
" I was extremely disapointed by the fact that the check at the delivery was not done at all and when I returned the car, the agent saw one extra damage and charged me €250. As I mentioned not only the amount seems too high compared with the damage, the car presented already 7 points that were not yet fixed, so my car was a trash "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by DANIELE - 18 July 2019
" Bon service client "
" -A l'arrivée, insistance de l'employée à vendre des assurances complémentaires malgré mes refus -Au retour, lors du drop off, l'employé à voulu me charger un supplément pour le diesel alors que la jauge indiquait le plein ce qui m'a passablement énervé. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by DAVIDE - 18 July 2019
" Maggiore in FCO can be a huge loss of time. "
" Pickup at FCO has been a nightmare, with a single clerk at the front-desk, who was struggling to cope with the 4-5 groups in line, while some other were complaining for desperate issues, e.g. mistaken car make/model, wrong parking spot number, etc. Of course, she offered extra insurance etc, which is business as usual. Drop-off went smoothly. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARTYNAS - 18 July 2019
" Deposit did't returned yet, it already passed 2 weeks, it's fine i'm still waiting. I returned car with not full fuel tank, it was more then half fuel tank, but i also did't get any money back, they told that they will refund me 66 euro if i return car with full tank, ok it is not big money, but still... everything else was fine. And why your company can't write the full amount of money that you will pay for the car? the amanount was diferent that on internet.... "
" Deposit did't returned yet, it already passed 2 weeks, it's fine i'm still waiting. I returned car with not full fuel tank, it was more then half fuel tank, but i also did't get any money back, they told that they will refund me 66 euro if i return car with full tank, ok it is not big money, but still... everything else was fine. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BARI, IT - Reviewed by BRANISLAV - 16 July 2019
" Great!! "
" All was excellent!! Brand new car, no problems at the desk, also on car return all was smooth and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MARIUS - 13 July 2019
" Everything is fine. "
" The same like in other companies , they say that car is clean and without scratches but take a photo before drive.. Very g Pleasant stuff and good advices from them. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FRANCISCO JAVIER - 12 July 2019
" Good experience except the one explained above "
" Everything was good except we had to wait for almost two hours to get the keys for the car because maggiore branch was closed at 20:00, so only two people was in other branch to attend people coming from three differents companies "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTON - 11 July 2019
" Hello I had some problems with your company. First when I pick up the car your staff told me that my driving license is not international! But I know for 100% that it is international type. All words translated into English. I mean "Driving License" , name, surname and else. I will attach the copy. BUT!! Your guy told me that I can only drive a car if I will take additional insurance. How can be insurance connected to driving license?? Is he an expert who knows types of driving licenses? While booking a car before my arrival to Milan I payed for rent. And your guy ask me to pay 69 or 89 Euro extra (for extra insurance). Then he blocked on my card near 180 Euros and give me a car. When I came to drop it off a guy on parking checked the car, it was with full tank and everything was good. at July 10th my money was unblocked and was made one more payment again! and it was like 118 Euros! total I payed like 157 Euros for 3 days!! How it can be possible?? I think that guy cheat me with my Driving license! Please give me feedback!! my e-mail is tyumentsevanton@gmail.com contact me and I will send you my driving license and you will see "
" Hello I had some problems with your company. First when I pick up the car your staff told me that my driving license is not international! But I know for 100% that it is international type. All words translated into English. I mean "Driving License" , name, surname and else. I will attach the copy. BUT!! Your guy told me that I can only drive a car if I will take additional insurance. How can be insurance connected to driving license?? Is he an expert who knows types of driving licenses? While booking a car before my arrival to Milan I payed for rent. And your guy ask me to pay 69 or 89 Euro extra (for extra insurance). Then he blocked on my card near 180 Euros and give me a car. When I came to drop it off a guy on parking checked the car, it was with full tank and everything was good. at July 10th my money was unblocked and was made one more payment again! and it was like 118 Euros! total I payed like 157 Euros for 3 days!! How it can be possible?? I think that guy cheat me with my Driving license! Please give me feedback!! my e-mail is tyumentsevanton@gmail.com contact me and I will send you my driving license and you will see "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STILIAN - 11 July 2019
" Too many hidden conditions, not understandable agreements, additional charges not clear "
" Car in a very bad condition. After returning the car i signed only electronically that everything is fine and the amount of charges is zero. Now i received a charge of 23.99 euro "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JOSELLA - 10 July 2019
" Very good. Would rent again. "
" Pick up and drop off very easy and quick. However there was only one member of staff waiting at drop off, and she was very busy by herself. Kept us waiting a while biut she was very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JENNIFER - 09 July 2019
" Shared above "
" I was very disappointed in Naples upon collection as I was told the fuel add on option was compulsory, when I questioned why it said option on the agreement he said I could not take the car with out this. Later I did research and found this was not true. I am very disappointed as I am renting a car in Italy again in August, and would love to stick with you guys but that mishap from one of your staff members meant I lost out on money, as I did not use the full tank in a week. Also trying to call to get it rectified was also a really difficult experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by SAMPO - 05 July 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FEDERICO - 03 July 2019
" Overall it was ok but waiting time was very very annoying and determined a delay of my schedule for that day "
" Wait to sign contract at desk was 1 hour and 20 minutes. Only two employees taking extremely long to serve each customer, wasting time trying to upsell all their services. Car pick up was more efficient, however the car was not properly cleaned (especially outside) "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by KIRCHO - 17 June 2019
" Everytime we go somewhere I book with Autoeurope and I'm really satisfied . "
" Nice stuff, everything was very easy and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LYDIA - 28 May 2019
" everything went very smoothly - thank you "
" everything went very smoothly - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCA - 20 May 2019
" I was asked a PIN for card (that it is pinless) and it was not possible to input the code of the card because they didn t have a modern POS.. I couldn t take the car "
" They didn t accept my card because they had an old POS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MIKHAIL - 15 May 2019
" Maggiore is providing best rates, but they are cheating customers. "
" Maggiore gives you the car with a lot of minor damages, neither of which is mentioned in the contract. You have to thoroughly check the car and mark everything you find. On return they will charge you for whatever you have not found. And they will give the car to the next customer again with clear list of damages. This is cheating (if not fraud)! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by MAXIM - 15 May 2019
" will rent again via autoeurope "
" The only problem was to find the car after the counter and drop-off the car (not enough signs, but i guess it's a general problem with the airport Otherwise the experience was satisfying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by CONRAD - 07 May 2019
" First time using it. Thought I was getting a deal but my experience was below average. "
" I had a horrible time renting from this company. You and Maggiore advertised an Audi A3 sedan or similar. Instead I got a Ford Focus with 83,000 kms with some massive dents. Not what I was expecting or paid for. I've had much better experiences renting from Sixt directly. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOSEPH - 01 May 2019
" Hello, Our credit card that we provided you with is being debited with fees. Can you please advise if you have receive any parking or speeding fines incurred while we were renting a vehicle off you and what fees are being charged to us. I look forward to hearing back from you. Kind regards Michaela and Joseph Peat "
" Hello, Our credit card that we provided you with is being debited with fees. Can you please advise if you have receive any parking or speeding fines incurred while we were renting a vehicle off you and what fees are being charged to us. I look forward to hearing back from you. Kind regards Michaela and Joseph Peat "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARIAN - 06 March 2019
" No help to get when needed. I don't want that for my friends. "
" When problems ocure there were no help from the office in Maggiore "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BARI, IT - Reviewed by ARMAND - 01 March 2019
" my trip was wonderful, good cars and people in canosa were gentlemen! "
" For me was the first time with avis,you should have been waiting with me with pleasure!Not afraid of my trip to Canosa Di Puglia so I could pay high insurance because there to steal everything! You should think about these issues, the client pays to be quiet not to be frightened! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOSEPH - 10 February 2019
" No comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ENRICO - 15 January 2019
" So far everything it's fine. "
" Everything was fine, except the drop off as the system it's not working properly. I checked if anything was due and they told me they will charge me about 50€, I asked what for and went out it was a software mistake. It's the third time I faced such problems with Maggiore. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by ABHISHEK - 13 January 2019
" Autoeurope was helpful but maggiore wasn't "
" Worst experience possible. Was overbooked and the staff was unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by RADU - 09 January 2019
" Maggiore is now a part of Avis-Budget and should know better than practice hidden charges "
" I was charged an extra 34 euro for a service (premium road assistance) which I did not ask for and was not told about. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VERONA, IT - Reviewed by ENRICO - 07 January 2019
" Maggiore has several problems with the software system and with the staff! I check if any charges was due when I returned the car, and they told me around 60€ were due! I skied to check and finally they told everything was fine and nothing was due! They couldn't close the rent contract because I returned the car in advance and they couldn't gave me any docs!!!! They promised to send all the docs by email, but I never got anything, even if I left my email address one again when I return the car. I suggest you to check it, because it's not the first time I have problems with Maggiore. "
" I drop off the car one week in advance and was not possible to get any docs about my drop off because some problems with the system, they couldn't close the rent. They promised me to solve it during the day and send me by email the docs about the car return was without any additional charges. I received nothing, it's not the first time it's happened with maggiore! The rent was close one week later, I returned the car! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by SERHII - 25 December 2018
" К автоевропа претензий нет "
" Не понятно за что пользуются моей картой очевидно мойка машины .Такого еще не было "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by SHAUN - 16 December 2018
" As mentioned above, the experience has been soured by the incident at the airport. Other than that, I have no other complaints. I've used you guys before and have never had any issues. I am just weary now about using some of your suppliers as I do not want this to happen again. Thanks for your time and looking forward to hearing from you soon. "
" Unfortunately, I was the victim of a scam. Upon dropping the car off at Pescara airport in perfect condition and handing the attendant the car keys, I went to the boot to collect my luggage. Both myself and my girlfriend noticed that the attendant knelt down at the front left of the car during this time. When he got back up, he said there was a scratch on the car. The scratch was fresh, and there was still paint peeling off it. The attendant was holding the keys in his hand and some of the peeled paint, and it was just so obvious he had done it himself. I checked the car myself before handing the attendant the keys, but did not take photos unfortunately; the car was parked at a private property in rural Italy and there's no chance for someone to key scratch it anyway. My security deposit has since been deducted from my card, and it's just really unfortunate that this supplier would resort to such measures for more money. It's completely unprofessional, dishonest and unethical and I hope you can help me with this. I have still not received the invoice from Maggiore regarding the deposit being taken from my card, or any emails confirming that the car has been since returned. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIAN - 11 December 2018
" easy booking and no hidden fees "
" When returning the car, Avis-Budget-Maggiore Group employees have found a scratch on the front bumper for which they held me liable. This is not the first such experience with this company. It appears that whenever they get a customer who does not buy their ridiculous expensive full insurance they charge them for damages made by other customers who bought the full insurance and therefore are not liable to pay for any damage. This is clearly the very last time when I will be using the services of Avis group "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENOA, IT - Reviewed by FABRIZIO - 23 November 2018
" Avoid. State lontani. "
" Avoid. Da evitare. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PIER CARLO - 22 November 2018
" Usual issues in modifying the booking before the 48 hrs deadline. "
" Car was not ready for pick up, was in very bad conditions (lot of damages). "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by JOHN - 19 November 2018
" Auto Europe info about cost of returning to another airport was wrong - quoted €75 but we had to pay €91. "
" Waited 45 minutes for service as staff member left half an hour early, leaving desk unmanned. Car was dirty outside, and had many more body faults than noted by staff. person who served was helpful enough. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TURIN, IT - Reviewed by MARK - 15 November 2018
" Things related to the insurance cover has to be made clearer before the booking is done and not at the counter when you are picking up the car as at that stage is too late affect any further changes. "
" I had a problem at the counter since we had to pay again the all inclusive insurance with maggiore when this was already included in my package with your company (autoeurope) as shown im my voucher reference number. This is unneccaptable as i had to be informed beforehand as i would not have included the insurance with yourself. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by CARLO - 12 November 2018
" We have contacted you earlier this afternoon, regarding the unjustified amount of 26,43€ taken from our account on Nov. 8. Mail was sent to mtverify@autoeurope.com "
" We were satisfied until we now discovered that an unjustified amount of 26,43€ have been taken from our account. We want you to investigate and reimburse these 26,43€ to us as soon as possible. Therefore we give an overall value of 1. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by DEDY RAHARJO WICAKSONO - 12 November 2018
" I am happy to order through AUTO EUROPE , only I will not choose Maggiore. "
" they said: you rented from another company so that your order does not include any insurance. the information is different from the information from the order sheet we received via email. I usually rent from Locauto and Hertz, both of them have never questioned us ordering through a third party. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PUTERI WARDATUL - 11 November 2018
" The staff refused my reservation because I could not produce my local driver's license although I provided them with my International Driver's License. My second driver had both licenses with him but counter staff says they could not accept. I also offered to email them a copy of my local license but they would not accept as well. I just got off a 14 hour flight and it was already 9.00 pm Italy time. It was an extremely stressful time. They just told me they could not honor my reservation and offered no assistance or alternatives . In the end, AVIS was kind and understanding enough to let me rent a car from them although I had no local license with me. All they wanted was proof that I had return flight tickets. It cost me much more than what Maggiore charged me but at least I wasn't stranded at the airport at a foreign land. I'm sure if all went well it wouldve been a pleasant experience with Maggiore but I feel that the lack of compassion and understanding to international travellers is crucial. "
" The staff refused my reservation because I could not produce my local driver's license although I provided them with my International Driver's License. My second driver had both licenses with him but counter staff says they could not accept. I also offered to email them a copy of my local license but they would not accept as well. I just got off a 14 hour flight and it was already 9.00 pm Italy time. It was an extremely stressful time. They just told me they could not honor my reservation and offered no assistance or alternatives . In the end, AVIS was kind and understanding enough to let me rent a car from them although I had no local license with me. All they wanted was proof that I had return flight tickets. It cost me much more than what Maggiore charged me but at least I wasn't stranded at the airport at a foreign land. I'm sure if all went well it wouldve been a pleasant experience with Maggiore but I feel that the lack of compassion and understanding to international travellers is crucial. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RAMAZ - 10 November 2018
" We had a ford galaxy 7 seater, fully equipped new car. It was a pleasure to drive. "
" As i was little late, I called the Maggiore, but no one answered. Neither me not autoeurope could reach them. Apart from that, everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDER - 07 November 2018
" I wasn't aware of the requirement to present two credit cards when collecting the car. I do have two credit cards but this particular time one of them was blocked just a couple of days before my trip because of some suspicious transaction. As as result I ended up having only 1 credit card during that trip. That requirement was hidden in the middle of agreement with Auto Europe but who reads them these days! I use rentals 15-20 times per year but I was asked to provide two credit cards probably just once in my life. As a result I had to pay full insurance for the car in addition to previously paid reservation rate. You should have make it very clear and visible for customers to avoid such situations. "
" I booked Audi A6 (or similar) but the only car available was Alfa Romeo Giulia which is definitely not same class as it is more compact. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LINN - 06 November 2018
" Great service and very nice car. Diesel option was great "
" Maggiore service was great. The only minus was that Fiat 500L was very big considering that we booked a mini category car. We were expecting it to be much smaller. But everything else was fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICOLA - 06 November 2018
" Everything I need. "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by KASPARS - 30 October 2018
" At the airport I noticed Auto Europe logo on a car rent and spent half an hour in line just to find out that Maggiore is served at the next desk :((( Please help me to resolve the issue with double charge as mentioned. I already submitted an email on this. Voucher number is EU14996935-1 "
" I WAS CHARGED TWICE FOR THE CAR - once upon the booking in August and then again at the pick up. I hope you find a way to resolve this. Instead of Volvo I got Opel. Were I come from - that is not a similar car... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by SHEILA BEATRIZ - 30 October 2018
" Good value for money "
" Fast and easy. Would be nice to be able to choose a car within the given category. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by MARCO - 26 October 2018
" I do it again "
" Top experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KIRILL - 25 October 2018
" I am a regular user of your services for many years and was always satisfied with my experience. But this year I have problems with unauthorized debits from AVIS in Italy made without any explanations and outside the scope of the rental agreement. I was booking PAYLESS in Bergamo 24/02-04/03 and Maggiore in Bari 19/10-21/10 through your website. I am trying to contact AVIS in Italy but do not have their reply. "
" Satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by MILENA - 25 October 2018
" evwry thing very simple "
" courtesy and efficency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KERRYN - 23 October 2018
" Thank "
" Everything fantastic, except l ordered a smaller car to make it easier for me to get around. I ended up with a very large car which made it difficult in small villages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by PIERRE - 21 October 2018
" The price of one way rental is a little excessive "
" The reserved car was not available at he Maggiore counter, but the teller went to see his Avis colleague and got me the Mercedes GLA that I wanted to test. On the minus side, the car had a very poor set f options, lacking GPS (ok, I used my phone), but also basics such as parking radars, even in front! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AREZZO, IT - Reviewed by LOUIS - 21 October 2018
" Nice car, efficient staff, fair price, easy drop off process "
" Couldn't have been easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GIOVANNA - 20 October 2018
" Very nice "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ENRICO - 20 October 2018
" about to reccomend Auto Eruope, it depends from answer to the point 3, if it was not clearly mentioned in Auto Europe site when I booked I will NOT reccomend at all it, if it was a mistake of Maggiore and you will sove it, for sure I will reccomend it. Regarding the experience, at the desk in Vr Airport there was a very rude guy, to work at desk having contact with people it's not his job at all !!! when I return the car it was promised me they will send me the report by email. I received nothing, neither the invoice about the mentioned charge, I had to download it from Maggiore site !!!!! AWFULL !!!!!! "
" I return the car and everything was ok, no damages, full, etc.. yesterday they charged me more than 33 eur for "road tax"!!!!! nowhere was mentioned this additional cost when I booked the car, what is it? I already sent my complains to your after rent office, let's see. I'm very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GENOA, IT - Reviewed by GEORGIOS - 20 October 2018
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ALESSANDRO - 17 October 2018
" Auto Europe is always very serious! "
" Car has been delivered very dirty and with lot of scratches which were not marked in the agreement. Counter staff tries to sell additional insurances, stating that Auto Europe insurance is not valid. At the drop off, they asked me to sign on a handheld saying that everything was ok, but I discovered they were trying to debt about 9 EUR for a service which I didn't asked for. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by BJØRN - 17 October 2018
" As usual very efficient! "
" Hard selling of additional car insurance "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MATEJ - 15 October 2018
" Hello. We booked a car over your website, and also took Super Damage Waiver. When we picked car up, we needed to pay again this waiver, due to issue with credit card. So we payed 205,17 € again for this waiver, which was not acceptable for us. At the end, we didn't have a choice, so we payed this amount. We agreed with your terms, and were satisfied with process of rent a car, but we had this issue with credit card, that at the end, didnt't leave us a great feeling and feedback. Is there any possiblity to get refund for this damage waiver that we paid twice? In order to continue with good relations, best regards. Matej "
" Hello. We booked a car over your website, and also took Super Damage Waiver. When we picked car up, we needed to pay again this waiver, due to issue with credit card. So we payed 205,17 € again for this waiver, which was not acceptable for us. At the end, we didn't have a choice, so we payed this amount. We agreed with your terms, and were satisfied with process of rent a car, but we had this issue with credit card, that at the end, didnt't leave us a great feeling and feedback. Is there any possiblity to get refund for this damage waiver that we paid twice? In order to continue with good relations, best regards. Matej "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SIMON - 15 October 2018
" Suppliers like Maggiore/Avis should be penalised by Auto Europe for ruining customer experiences. "
" Beware of Maggiore/Avis - they downgraded us 2 categories from D to B, and told us that for delayed flights they do not guarantee the category we pre-paid for, meaning giving flight details on booking is useless to this company. We had to take the lower category as they gave no option. They just said we need to complain to Autoeurope. This seems to be a common practice for Maggiore/Avis as the same happened to some friends in Treviso. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by LUCA - 11 October 2018
" Umbeatable prices "
" Excellent service and courtesy - very efficient field staff - very comfortable car, but not 100% cleaned outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by VOLODYA - 11 October 2018
" satisfied "
" did not give me the car I had booked! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JURGITA - 10 October 2018
" Good. "
" Car was new, all was ok, however after car return they took double price for insurance. At desk we were informed it will cost 68 eur, from credit card taken 132 eur. No accidents. Their customer service didnt replay to any of 2 emails regarding payment. Will never use this company again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by FLORIN - 10 October 2018
" good experience "
" very quick pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by AUDRIUS - 09 October 2018
" You should not deal this this type of companies. "
" This is cheating company. First of all you need to wait for 2 hours, because only one person is working on the counter and in additional she is trying to sell extra's , so it takes much longer for each customer Seconf they were trying to sell excess cover telling that autoeurope will not refund excess (I have purchased Super cover). Then she reserved some amount of my card saying that if there will be no issues the reserve will be released. On drop-off I have just was told that I need to pay 50 Euros according to contract. Reserved money was for fuel (don't use the service because their prices are without taxes like VAT, ect.) and surprise: Windscreen protection and Road assistance. She has NEVER told that she is including extra service at extra costs (50 eur). Lesson: Never deal with MAGGIORE and always read carefully what you sign (don't trust what they tell you) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JARNO - 04 October 2018
" Let's see if you can help.. "
" I had the highest cover and they returned 0€ from the 269€ deposit and the explanations being only in italian "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by BOJAN - 01 October 2018
" Additional costs have arisen (demage and thief insurance). 235 together or 179,00 EUR just for the demage insurance. That is a big diference in a price of a rented car. Not ok. There is no information about this in your voucher. "
" Additional costs have arisen (demage and thief insurance). 235 together or 179,00 EUR just for the demage insurance. That is a big diference in a price of a rented car. Not ok. There is no information about this in your voucher. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGE - 01 October 2018
" No problem with Auto Europe, but Maggiore overcharged me. "
" I am unsatisfied with the charges for my rental. I have paid in advance 70.75 Euro and I understood that I have to pay an extra 61 Euro + VAT on drop-off, for one-way charges. However, now I see two charges from ALBA CONC, which I inferred must be for the rental car. One charge is for 128 USD and another for 214 USD. I have no idea what these charges are for. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AIVARS - 28 September 2018
" Autoeurope is a trustable source to get rental quotes but I wish you would also publish customer reviews about different rental companies. "
" The rental car was very good, as well as the pick-up process. No complaints about that. However, when returning the car I was forced to return the car faster and rental company specialist was not willing to inspect the car. I had enough time to do it, so no hurry from my side. Few days later I got invoice for 500 EUR for damages to the car. No explanation given about the damages. It is first time I face such a situation and I do not think it is fair. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCO - 27 September 2018
" The address is incorrect on the map they gave us so we ended up not giving it fuel because we wasted an hour getting there in the busy streets of Naples. The fuel prices from the return station is extremely high so we had to pay a premium on top of that. Also the cover we bought was up to 1000euros if you read it carefully so we ended up paying 16eur a day for a full cover (which by the way the advisor didn't tell us that there is also a charge for the glass) "
" The counter staff were friendly and really helpful in finding us an alternative. Unfortunately no Fiat 500 were available :/ "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANDRÉ - 25 September 2018
" The reservation process was smooth. Nothing bad to point out. "
" I spent a huge amount of time at the pick up counter considering there were no other customers besides me. First, even with my reservation, they had no cars available of the class I chose so they tried to "sell" me an upgrade to a diesel vehicle (+6€/day), which I obviously refused! They ended up giving me the upgrade free of charge. I was also offered all kinds of extras that came with additional costs (even after I stated I had my own insurance and was aware of the implications). I was charged 7,21€ at the drop-off and the only explanation I got was "you agreed with that when signing the contract". Since the amount was low and as I was on vacation I figured there was no point in arguing. Had a completely different experience with Avis, which I definitely have to recommend over Maggiore. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by VADIM - 25 September 2018
" Autoeurope didn't even try to help me in this situation after my call to customer service. The answer was: write a claim after the end of the rental time. "
" The worst rental company I've ever met! Didn't want to give me the reserved car, were trying to find any reason just to refuse me as they sold out my type of vehicle. After 3 ours on the desk they gave me another type of car with the obligatory full insurance which was twice more then the initial inclusive price on Autoeurope. Never again!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MIHAIL - 24 September 2018
" Опытная команда и высокий уровень сервиса "
" профессионалы своего дела "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KRESIMIR - 23 September 2018
" Very bad description of drop off place on Terminali Rome. "
" Good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by RODION - 22 September 2018
" I've already used this service for several times and very satisfied. Always recommend AutoEurope to my friends. "
" Stuff in Pisa was russian speaking so it was very easy to communicate. Everything was very fast. One BIG PROBLEM was that we ordered child seat and later we saw that a lot of ants were inside of it cos we had founded a lot of bites on children's legs later. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TURIN, IT - Reviewed by CARLOS - 22 September 2018
" Please, I advuse you that I forgot return the key of my car but I will do that on September 25, 16.00 hs. at the airport office. I am sorry. "
" It was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHELE - 19 September 2018
" different companies behavior in a different way about the franchise even though the customer bought the super coverage directly from you. Please be more clear on this "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHRYSOSTOMOS - 19 September 2018
" I was quite satisfied. "
" My experience with this company was quite satisfactory. There could be better. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by EDUARDO - 18 September 2018
" I had to wait for almost 2 hours to get the car, the service was super slow and the customers were extremely irritated. "
" I had to wait for almost 2 hours to get the car, the service was super slow and the customers were extremely irritated. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by KONSTANTIN - 18 September 2018
" I was overcharged and am still trying to get to the bottom of this. I have returned the car prroperly and was confirmed that there are no issues but they a charge of 27 Euro was applied "
" I was overcharged and am still trying to get to the bottom of this. I have returned the car prroperly and was confirmed that there are no issues but they a charge of 27 Euro was applied "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by ANATOLI - 18 September 2018
" Fast, simple, convenient "
" No issues therefore great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRAM - 18 September 2018
" In the end, it was understandable that the risk had to be covered but it would be more convenient if it did not come as a suprise. "
" At the counter of Maggiore we were expected to pay an extra of 400 euro to buy a zero risk insurance or block an amount of 1600 euro on a credit card. This was not communicated at all, by either maggiore or auto europe. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BALÁZS - 18 September 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALEXANDRA MONICA - 17 September 2018
" car in good conditions Even the car was washed minutes before, just coming out when we arrived I think they use just water to wash it because it had just slops (water stains) "
" Even the car was washed minutes before, just coming out when we arrived I think they use just water to wash it because it had just slops (water stains) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by SEVERINE - 12 September 2018
" I always use auto europe when I rent a car. "
" The car provided was damaged and the USB didn't work. However the price was very attractive and staff very nice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by IOANNIS - 12 September 2018
" But never again in Italy with Maggiore "
" Terible wellcome rude staff Rental not exetuted ! We have contacted customers service with complain and refund request "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
UDINE, IT - Reviewed by ROGER - 10 September 2018
" Overall good. Nice car, good value rental. Would book again. "
" No real issues. Pick up delayed by fact that POS machine not working, and therefore we spent 20 minutes before getting the cat. But service friendly, and apart from that, efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 04 September 2018
" Used Autoeurope 3 times this year. "
" Good experience but the only disadvantage is thatvyiu cannot take the car earlier than 0800am...i arrived with my flight to Catania at 0640 and had to wait more than 1 hour. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by TOMAS - 31 August 2018
" I ordered "VW Golf or similar Compact", but I got "Ford Fiesta ECONOMY CLASS". The car was one class lower. At pick up time, fuel tank was not full. My milage was only 219km. Then I drop off a car, I paid 31.64 euro for diesel . It is ~21 ltr. I found in internet, that average fuel comsuption Ford Fiesta 1.5DCI is less that 4 l/100km. Where disappeared ~11 L diesel? At pick up time I bought aditional isurance Super damage waiver, with demage excess 0 euro. At drop off time they said, that it not valid for windows. "
" I ordeded "VW Golf or similar Compact", but I got "Ford Fiesta ECONOMY CLASS". The car was one class lower. At pic up the fuel tank was not full. My milage was only 219km. At drop off I paid 31.64 euro for diesel . It is ~21 ltr. I find in internet, that average fuel comsuption Ford Fiesta 1.5DCI is less that 4 l/100km. where is 11 L diesel? At pick up time I bought aditional isurance Super damage waiver with demage excess 0 euro. At drop off time they said, that it not valid for windows. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by ADALBERTO - 31 August 2018
" As I told before, the experience was terrible. I spent more than 3 times the amount that AutoEurope shown because of the bad faith of Maggiore. "
" The experience of getting the car was ok, but when I came back they charged me for damage in the car that I really didn't cause. Unfortunately the comments about them are "good" in AutoEurope and I really didn't checked before but that their reputation is VERY BAD in TrustPilot (https://www.trustpilot.com/review/www.maggiore.it). They do the same with all the people and I really want a refund for that. I will for sure avoid using their services in future and also AutoEurope's services because you are compliant on their way of stealing people. You need to be careful about your providers because users cannot trust in AutoEurope because of them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MEAGAN - 31 August 2018
" I had a new born baby In a car that was over 33 degrees. No help from rental company "
" Air con didn't work. It should of been tested before I rented the vehicle. When I called the rental company they told me I could come back to get a new one but I was 8 hours away. I ended up taking it to a shop and fixing it myself. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARI, IT - Reviewed by FRANCI - 29 August 2018
" I am disappointed because of threats "
" I had to pay an extra insurance later. I received threats from the company. if I do not pay, the car will be damaged and I will have to pay the damage excess (800)e. Later I pay 270e for this insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by JAN - 27 August 2018
" no problem at all... booked true our travel agent "
" The car had only 3.000km on odometer, clean and almost new. But it had problem with transmission from beginning whenever I pressed clutch pedal it made strange noise and it broke totally after couple days. We had to exchange the Fiat124 for Audi A3 convertible for last day which cost us valuable time during our short holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KLAUS - 24 August 2018
" Very poor. Arrived no vehicle available after pre booking with a confirmation of booking. Then had to wait ,also no GPS available. After waiting 2 and half hours wanted to cancell then eventually got a Peugeot 3008 at much higher cost after booking Fiat 500 or similar. Not a great start to holiday in Italy. Would not recommend your company. Young lady at counter tried her best. Why should I pay for your companies inefficient service? Would gladly here your response. "
" Never again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAL - 22 August 2018
" Everything was OK, I can fully recommend AutoEurope company and Maggiore as well "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LIVIU - 22 August 2018
" I had two situation when the car create me some difficulties ( instead of first gear it coupled the reversed gear). The car was relatively new (10.000 km) so it was a surprise to had this issue (and to avoid any commentary it wasn't my mistake or error from my side). "
" It was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by ALEXANDER - 22 August 2018
" do not rent with small Italian branches "
" They didn't have automatic car which I booked. Told me to come back in 30 minutes. But I was sure that it will be an automatic car in 30 minutes, but the meaning was that they were looking for a car during these 30 minutes. They gave me manual Jeep instead "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by COLIN - 21 August 2018
" Good "
" Pleasant staff.Car in generally good condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IGOR - 21 August 2018
" Worst experience ever. I did not even reveceive the car... "
" 17.08.2018 was my birthday and I had a terrible experience with Maggiore car rental! They did not have a 4 door car that i booked and offered smart instead. This is not acceptable as I had plans to pick up my friends from Brescia and go to Gardaland for my birthday party. In addition the people at Maggiore were not helpful at all. They did not even try to help but instead they said if you dont want SMART then leave, when i answered i wont leave until they provide me my car, they called police officers. I spent several hours on the phone with Police officers trying to reach AutoEurope customer support but had no luck. Result: I did not get the car. I lost 4 hours in Milan centrale and had to take extra costs to buy train tickets and find a place to sleep in Brescia This is the worst car rent experienceI have ever had, I demand full refund as I did not get the service I paid for + refund the extra costs i had to take because of your partners that dont keep the promise. I find unacceptable to keep business relationship with such unreliable company Please call me at +37258338322 if you want to hear more comments on it. I EXPECT SOME OF YOUR EMPLOYEES TO GET IN TOUCH WITH ME AND INDICATE THE REFUND DATE, OTHERWISE I AM TAKING THIS FURTHER... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARGHERITA - 20 August 2018
" I have booked the car on line and i was sure to have a full cover. The contract was misleading. I was sure to have buyed a full cover, but one arrive to pick up the guy from Maggiore told me that it was not true and i have to spend other 86.00 euro to have the car full covered. Disgraceful...never again! "
" I have booked the car on line and i was sure to have a full cover. The contract was misleading. I was sure to have buyed a full cover, but one arrive to pick up the guy from Maggiore told me that it was not true and i have to spend other 86.00 euro to have the car full covered. Disgraceful...never again! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by THOMAS - 19 August 2018
" Was perfect and will be back!! "
" Everything was PERFECT!!! The man that helped us when out of his way to assist us with everything! Even recommend lunch! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by INDREK - 19 August 2018
" No customer support. No answering to phones. Useless. "
" Awful company with lower than minimal standards of customer service. Idiotic compliances designed not for law abiding citizens, rather than assuming that everyone is a criminal. Never going to use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ANDREY - 17 August 2018
" Negative experience. My flight was delayed so I was not able to pick up the car on the reservation day. Although I already paid for the car, the operator recommended me to cancel the booking and book a new car. I did. After 3 weeks my money is not yet returned to me. Why shall I credit your company for nothing? I paid you for the booking immediately. Expect the same from your side. "
" No comments "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALYSSA - 15 August 2018
" Some serious staff training and process improvements required. "
" We waited for over an hour in an unconditioned carpark whilst one staff member served and located cars. Other staff at the booking counter up stirs were extremely unhelpful, rude and ignored us when we approached them for help. It completely ruined our holiday and put us out by half a day. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by NICHOLAS - 15 August 2018
" Easy to use and no issues with third party provider "
" Car had a few too many scratches for my liking. This made taking extra insurance a must... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by DANIEL - 14 August 2018
" . "
" The car was in very good condition, with only 3800 km on bord. The problem is when i parked the car. All was ok, no damages, full tank. My surprize was when i checked my credit card, they charged me 81.16 eur for full tank, and 24.03 eur that i dont now for what. I am still waiting for an answer from Maggiore to know when i will get my money back. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by GERT - 13 August 2018
" Good value, easy to use. Good number of clients to provide fair comparisons "
" When I collected the vehicle it was very dirty. The agents were all busy and did not take the time to inspect the vehicle with me. On the form I had seen some damage had been reported, however it was not clear or as detailed as with other rental companies. The two obvious damage spots were in the back and on the left door. The damage was fairly obvious, so having seen that I assumed the reflection would be accurate and I drove off. On returning the vehicle the agent rubbed off some mud revealing a scratch on the front bumper. I don't believe the damage was caused during the time that I had rented the vehicle. We had no incident and the vehicle was always securely parked. The agent advised me not to sign the form if I don't agree and that their customer service department would contact me. I'm still waiting for them to contact me, but subsequently I've had EUR500 deducted from my credit card. I have also not received any invoice or additional communication since dropping the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by MASHA(MARINA) - 13 August 2018
" unclear documents , was impossible to find the rent car company "
" good "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ERIK - 12 August 2018
" I always book my rental cars via Autoeurope and never have any issues. Very efficient! "
" Very smooth rental experience. Pick up was easy, friendly staff at desk and at pickup area, professional handling of adjusting the papers to mark a superficial scratch that we found on the car. Drop off was another easy experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DARRYL - 10 August 2018
" Would be hesitant to advise anyone to rent a car in Italy "
" Tried to drop the car off at the train station where we picked it up one day early as we were quite frustrated with trying to interpret ZTL zones. Could not get back to the station with our GPS without going through ZTL's. Finally dropped the car off at the airport instead. Incurred an extra charge for drop off at a different location than pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by LAURENTIA - 08 August 2018
" efficient staff at drop off "
" new car, quick service, low amount (approx 100 eur) blocked on my card despite not having from Magiorre a zero excess insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FABIO - 06 August 2018
" never again Magiiore "
" scamp ** scam ** scam Car came with tons of scratches, and nothing on the papaer, i went to their employees to correct tghe paper and at least note all scratches, they didnt even wanted to talk to me and send me back to the office, i requested in the office the person to note it and they did and firm, however when i asked them to put it in the system they told me the computers are not working, and i should not worry and they will do it latter, well, i returned the car at 7:20 AM and there was no one there to receive, today, 2 weeks latter i got a leter with a "damage" (which of course i have not done) report of 570 Eur. Never again Maggiore My question is, do you guys help with that?, cause i call their office and transfer me to another line and no one never answer.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by OCTAVIAN - 04 August 2018
" My last one "
" I have reserved a Golf 6 and I have received a Fiat 500 L with a tiny engine. They made me pay 182 € FOR an almost invisible scratch wich Existed before. They didn't gave me the condition of the car in the moment of the tentant, pretending that everything was in their computer, wich it was of course a lie. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ROME, IT - Reviewed by ROGER - 02 August 2018
" I though it was Budget but all the same really. Any way first issue is I book e class mercedes or similar. I get c class, it is much smaller. When i book online it says collision damage waiver, when i pick up they say Ineed to pay extra 25euros a day. There is chaos at Rome airport, long waits for rental cars, most of this is due to the dishonest advertising of cars and rates then adding lots extra for insurance and giving different car. Most customers are getting angry and arguing with staff. You can see process in action of customers being beten down until eventually they give in and accept the rip off that has just occurred. Surely you can do better so that there are no surprises. First off full insurance costs should be shown in rate then up to customer to reduce by excluding some benefits rather than the other way around. Secondly be more honest about type of car. In these days of high technology it should be possible to book the actual car you will get so that if you expect an e class you will get it, not a smaller car that you cant fit 2 large suitcases in the boot.Then when I need to extend for 5 days because i have illness and cannot leave Europe yet, I get charged 200 euros a day to keep the car. It is robbery "
" I though it was Budget but all the same really. Any way first issue is I book e class mercedes or similar. I get c class, it is much smaller. When i book online it says collision damage waiver, when i pick up they say Ineed to pay extra 25euros a day. There is chaos at Rome airport, long waits for rental cars, most of this is due to the dishonest advertising of cars and rates then adding lots extra for insurance and giving different car. Most customers are getting angry and arguing with staff. You can see process in action of customers being beten down until eventually they give in and accept the rip off that has just occurred. Surely you can do better so that there are no surprises. First off full insurance costs should be shown in rate then up to customer to reduce by excluding some benefits rather than the other way around. Secondly be more honest about type of car. In these days of high technology it should be possible to book the actual car you will get so that if you expect an e class you will get it, not a smaller car that you cant fit 2 large suitcases in the boot. Then when I need to extend for 5 days because i have illness and cannot leave Europe yet, I get charged 200 euros a day to keep the car. It is robbery "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHELA - 01 August 2018
" AUto Europe was a huge disappointment. I had an issue with my driving license and at Maggiore they could not move the reservation to a new name. So I called the Auto Europe customer service and after a few minutes got hang up therefore losing the money of my reservation and not getting the car "
" In a teerible situation at least the staff at Maggiore was friendly and tried to help "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by VAIDOTAS - 30 July 2018
" good "
" very bad "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FREDERIC - 30 July 2018
" Overal, I appreciated flexibility and mgt of my booking but this kind of companies shouldn't be part of hiring options. "
" Due to change in flight schedule, i had to change my reservation but couldn't do it without cancelling and taking a new one. My initial one was with hertz but when I wanted to change, prices had increased and I switched to Maggiore. Afterwards I read comments about their nasty behaviour and all of them proved to be true. -they tried to pretend my credit card wasn't working to propose me another car (when I told them I knew this trick my card suddenly worked) -the car was full of scratches, I don't care at all but unfortunately, I did another one, and they charged me 1300 € pretending that's price to refit the car (even tough I'm 99% sure this car will never be repaired and will be hired like that for months and sold as it is). I took supercover, so i'll send the refund request this week "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by BORJA - 29 July 2018
" nothing to add "
" Just a little comment: When picking up the car, they prepared a 200Eur contract, that was going to be charged only in case of non-full-fuel delivery. When dropping the car, 3 days later, the tank was full, but there was a misunderstanding, I had to go to the desk to request to the rembruisement, etc, but finally it was everything ok. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDRIY - 26 July 2018
" Overall very smooth experience and the best pricing I was able to find. "
" Overall very smooth experience, the car was cheap FIAT Panda, but that's according to class booked and price paid; also car condition was OK and all worked as expected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENOA, IT - Reviewed by CLAUDIO - 26 July 2018
" Basically good. A bit confusing the airport and would have been fair to inform about the refuel charge that was extremely expensive "
" No mention about refuel charge o information about it "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by FLORIAN - 25 July 2018
" Auto Europe does the job. "
" Unfortunately, Maggiore seems to be one of those rental companies that plays the game of giving you a scratched car with a clean damage sheet, and at return time carefully inspecting the car to find and charge you for every scratch. I find found one scratch already on checkout despite the damage sheet saying there should be none and I find it highly unlikely that all the other scratches all occurred on my rental period. I find it more likely that they were older damages that were "forgotten" on the damage sheet when I got the car. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by ULADZISLAU - 20 July 2018
" Everything was wonderful. I'll use the services of your company next time. "
" The Maggiore staff was very friendly and responsive. I got the car much better than I ordered for thevsame money. With diesel engine and gps on board. The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IMANTS - 20 July 2018
" Car was okay, but the service could be much better. "
" I had reserved a car for 10:00, but had to wait in line 2 hours in the sun to get my car. Service was very slow. When I wanted to extend my rental time for the car I tried to call all possible numbers, but was not able to reach the Maggiore Office and I needed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VICTOR ALEXANDRU - 19 July 2018
" Good car but not for 6 people, 7 would die in that car!!! Stop fucking lying!! If you fit 7 mature people with luggage in renault espace , you are clowns;) "
" First of all i didnt get the car we wanted , we got a renault who could only fit 5 people , the sixt hat to stay witth its feet up on the seats as there was no room! The car was dirty at pick up inside and outside , it had alot of scratches, the power steering had an error wich dissapeared after a few miles , it had no room for luggage, nobody showed me any instructions on how to use the car , nobody tole me the cars gps was not updated so we got off the fucking road one time because the gps told us to go straight insted of left!! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARI, IT - Reviewed by VALDAS - 17 July 2018
" I am good with your customer service,but partners are not reliable. "
" They charged me with double amount of credit card deposit despite the amount written in the voucher!! Somehow they change the amount but conditions left same??why?? And still i am waiting for my deposit!!!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CHRISTOPHOROS - 17 July 2018
" Paid additional 76euro full damage protection insurance because as they stated Auto Europe insurance is complicate to claim. "
" Asking from customers to proceed with their own insurance coverage of theft or full damage without excess in order to avoid trouble with Auto Europe claim process. This increase the rental price to almost double and is not acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ANDERS - 16 July 2018
" All good - nice service and e-mail correspondence. "
" We had ordered a Volvo V60 with automatic or similar, but was given a Fiat Tipo manual instead since they were unable to upgrade. We ordered AUTOMATIC with a cause - we were to drive the mountains, which would make the ride much more comfi. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FABIO - 13 July 2018
" Good "
" Huge Long cue (above 2hours waiting) at pickup was not managed properly from the maggiore office. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARABJEET SINGH - 13 July 2018
" Difficult to get in touch with auto europe The waiting time is too long on phone for a company which only operates online and on phone. This should be simple I tried calling Auto europe on each occasion when Maggiore was not available i.e. on car heatup, on drop off situation, and now when i got this credit card expense charge Similarly the working hours are too limited, it was dissatisfaction to get the experience of breakdown, worrying about drop off and getting extra charges. Would have been easier to take Hertz or Avis with better peace of mind "
" Too long to pick up the vehicle, the vehicle was damaged more than what was listed. Got the staff to make the marks and sign Tried calling the maggiore for help during the trip as vehicle got overheated one time, the staff on phone said they only provide pick up assistance and nothing more and couldnt speak english thus very hard to communicate in need of the hour On drop off, difficult to talk to staff as was being a few mins late. On drop off there are no instructions on what to do as sign was just for avis and budget for key drop off. Talked to few people who came to drop off other cars and finally understood it is same box for maggiore too Now after a few days i got a charge of approx 1200 euro on my credit card. This is ridiculous "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JACOPO - 12 July 2018
" I gave a 4 above considering good previous experiences, otherwise I would give 0, as this one was terrible: I had reserved a station wagon and maggiore only had a Cubo Fiat. When I complained, they told me they just didn't have another, larger car, and they didn't know (nor cared) about what happened. I therefore had to call AutoEurope, which took me about 25 minutes waiting. When I was finally able to talk to the person from AutoEurope, she asked to talk to the Maggiore person, who confirmed to her they didn't have the car I had reserved. She then told me she could not find anything else for me (simple as that), so the only option I had was to cancel the reservation and look for something else on my own!!! I consider this absurd, I hope you also do and offer some kind of compensation or explanation. In the end I had to pay a higher rate than what I would have paid anywhere for a Cubo (since I paid for a station wagon rate). Cubo is a small and uncomfortable car, and there just was no way out of it. The whole process took me more than 2 hours, only to get out of there with a car I didn't ask for and didn't want. "
" maggiore didn't give me the car I reserved, but I have the feeling the problem was with AutoEurope, not with Maggiore. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENOA, IT - Reviewed by GREGORIUS - 11 July 2018
" see above. If it wasnt for the excellent way we were treated by Maggiore staff, this review would have been very negative. "
" The reserved car (a Fiat 124 Spider cabrio) was not available. Instead we got a Fiat 500 cabrio, which was in the same category, but in my mind not "Similar" AT ALL. It was handled very well by the people of Maggiore, but it´s very annoying and disappointing if you don´t get the car you reserved, in a case like this. We had looked forward to the experience of the 124 spider, which is quite different from a 500, which is a crap car in my view. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by LYNDSEY - 11 July 2018
" Next time we need a hire car in Europe, Auto Europe will be our first choice. Thank you. "
" Everything went perfectly, from e.mail booking through to drop-off. Fantastic Alfa Romeo, charming staff at collection and drop-off, no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by REMO - 10 July 2018
" By mistake - I booked the car under my name "Slingerland" (also identified as the primary driver by booking). Paid with the creditcard of my Partner "Temminck". At pickup point I could not get the car because the creditcard was not on my name. I was told to reachout autoeurope for a call. The guy at autoeurope could not help me (because the systems cannot change the primary drivers name without changeling the reservation for the car) and told me to speak to the deskmanager of Maggiore who only helped us if we bought a second insurance for approximatly 420 euro extra. Because they could not change the name in the systems to "Temminck" as primary driver. So our holiday started with extra costs. And the people of the Maggiore where not friendly and helpfull and understood the situation and hardly spook english. "
" By mistake - I booked the car under my name "Slingerland" (also identified as the primary driver by booking). Paid with the creditcard of my Partner "Temminck". At pickup point I could not get the car because the creditcard was not on my name. I was told to reachout autoeurope for a call. The guy at autoeurope could not help me (because the systems cannot change the primary drivers name without changeling the reservation for the car) and told me to speak to the deskmanager of Maggiore who only helped us if we bought a second insurance for approximatly 420 euro extra. Because they could not change the name in the systems to "Temminck" as primary driver. So our holiday started with extra costs. And the people of the Maggiore where not friendly and helpfull and understood the situation and hardly spook english. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIANCARLO - 09 July 2018
" I ordered a FIAT 124 Spyder, which is a 2 seater convertible, and received a FIAT 500 openroof, which is a 4 seater non really convertible. I'm extremely disappointed. In addition I had to pay 270 EUR more! i'm not sure it Maggiore or Auto Europe's responsibility, but I'm extremely disappointed. My travel is far to be the experience I was expecting. "
" I ordered a FIAT 124 Spyder, which is a 2 seater convertible, and received a FIAT 500 openroof, which is a 4 seater non really convertible. I'm extremely disappointed. In addition I had to pay 270 EUR more! i'm not sure it Maggiore or Auto Europe's responsibility, but I'm extremely disappointed. My travel is far to be the experience I was expecting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NALIN SENAKA - 06 July 2018
" As stated in my reply to Maggiore. Not very happy. "
" I know that you reserve the right to only supply a car as in the same class as the one booked. But I booked an ALFA ROMEO Giulietta as shown in your online booking. Just so I would not be disappointed I took the trouble to actually email the Maggiore office at Malpensa airport several months before the date of my booking starting my preference and received a reply that your staff would do their best to comply with my request. But when I came to collecting the car I was provided with a FIAT 500L, a car not even comparable with a Giulietta. Had your staff warned me that it would be impossible to comply with my request I would have looked elseware for my needs. I do feel cheated by this experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by RILDO - 04 July 2018
" Very satisfied. "
" I'm a frequent traveler, mainly on business trips and I always use Autoeurope. I booked a car at Rome Airport, Fiumicino. Firstly, the car wasn't washed. Secondly, at the office I was told the key is in the car, but it wasn't there and the front desk at the parking lot was closed. I asked for help at the next office at the parking (AVIS). They were very gentle and brought us the key. Everything else was perfect :) Anyway, I'll recommend Maggiore to all my friends. p.s: This is my second experience with Maggiore. The first one was last year in Genova airport. It was great :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JANI - 30 June 2018
" Return my money and this is closed othervise I have make refund reclamation to credit card company. "
" I did not get the car and your service was not open so I have to take another car from other company. I made a reclamation to you and did not get answer so I am very unsatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by KJARTAN - 29 June 2018
" see 3, otherwise very nice experience. "
" Drop off was Milano airport. Used GPS to find the drop off location. Very easy. Followed the signs at the airport. Ended up in a different car rental. Took an other spin. Had trouble again. Pointed out the misleading signs to your staff at the airport. The agreed that the signs were misleading, but claimed that the airport management was to blame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CIPRIAN EDUARD - 29 June 2018
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVIDE - 28 June 2018
" Extra insurance was warmly requested by the staff, bit it was a bit a pressure "
" Blank "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOSEPH - 26 June 2018
" A nightmare. "
" Had to wait for more than 3 hours in the sun just to collect the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by JOANA - 25 June 2018
" I found auto Europe useless. I made a reservation and then needed to change it as I was stranded. They were un able to help. I rented a car with super cover, what I thought was 100%insuance only to find when I got to maggiore it actually wasn't and I had to pay a further 134 euros. I think I should be tr-imbursed for the 'super over" it's completely misleading. "
" Maggiore were great, I was very dissatisfied with auto Europe though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DMITRY - 25 June 2018
" Misleading info by Maggiore and AutoEurope. Not custom oriented. "
" Instead of Audi A3 sedan (which in fact was at the company parking), they offered Ford Focus with scratches and bumps all over the car. Dont get why did I have to pay premium for car not premium class at all. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROD - 23 June 2018
" You have to be joking I would not recommend this company to anyone I know "
" After you took my money then when I went to pick up the car because I had no credit card only a debit card they would not give me the car that I had already paid for so I asked them to refund my money the said sorry bad luck "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by GIANLUCA - 22 June 2018
" No problems with AUTOEUROPE, just with MAGGIORE/AVIS, and it is not the first time. "
" Good afternoon, I have a claim open with MAGGIORE Italy as I asked for the Excess exclusion and I received a bill when I dropped off the car even if I returned the car with the FULL TANK. If you could please help me sort it out, I will be thankful. REgards, Gianluca MANNELLA "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by STYLIANOS - 21 June 2018
" Test "
" I rented volvo v60 and i took Nissan Qasqai tekna disappointed from the choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CONSTANTIN - 21 June 2018
" - "
" Waiting time at pickup a bit long. Drop-off very fast. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALEXANDRU - 20 June 2018
" Car was Peugeot 2008 after initially being offered a nisan jucke or a fiat 500L All cars are not on the same class as VW Golf that i ordered. Also please spare yourself and do not order any child seat from them the seat was broken and extremely dirty with puke not cleaned and also not sanitized. When asked for another they replyed that it is the only one and if i wish another one i may try to ask on other maggiore location in Rome maybe they have. Overall experience good car (registered on AVIS everithing) extremly degraded child seat and no other option and bad check-in as the lady always was leaving me standing and wait with my wife and child in our arms because on avis next compartment there where people coming to claim their rental and i think she had to serve them first (hired maybe on 2 different brands or filling the place of the colleague). The only good thing is the check-out that went well and fast "
" Car was Peugeot 2008 after initially being offered a nisan jucke or a fiat 500L All cars are not on the same class as VW Golf that i ordered. Also please spare yourself and do not order any child seat from them the seat was broken and extremely dirty with puke not cleaned and also not sanitized. When asked for another they replyed that it is the only one and if i wish another one i may try to ask on other maggiore location in Rome maybe they have. Overall experience good car (registered on AVIS everithing) extremly degraded child seat and no other option and bad check-in as the lady always was leaving me standing and wait with my wife and child in our arms because on avis next compartment there where people coming to claim their rental and i think she had to serve them first (hired maybe on 2 different brands or filling the place of the colleague). The only good thing is the check-out that went well and fast "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAMON - 20 June 2018
" OK overall "
" Good service, although very slow when picking up the car, due to many customers but only 2 staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by VIVEK - 15 June 2018
" It's was good and bad at the same time. It's my humble request to please refund my amount as Maggiore said they can refund. "
" I was not given the car, but with the same documents I took car in Neitherland from Europacar. Request you to refund my booking amount Euro 399.90. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENOA, IT - Reviewed by MARIA - 31 July 2017
" All ok, but could state more clearly additional costs (full insurance etc) which can appear. Making the order was quite simple. "
" Everything worked out well. We got a new clean car with more additional features than even hoped for, e.g. navigator. "
BOLOGNA, IT - Reviewed by THOMAS FOGT - 30 July 2017
ROME, IT - Reviewed by ALEKSANDR - 29 July 2017
" Car was good but they wanted me to purchase extra insurance for 230?. But when i made a booking with autoeurope i purchased also insurance with supercover. "
ROME, IT - Reviewed by YURII - 28 July 2017
" It was auwful "
" Did't get the car and my money back "
BARI, IT - Reviewed by ANTAL - 26 July 2017
" Everything was smooth, exceot the 1 hour queu at the Airport desk "
NAPLES, IT - Reviewed by PATRICK - 24 July 2017
" The car extwrior and interior was dirty when we pixked it up. "
OLBIA, IT - Reviewed by MATJAZ - 23 July 2017
" We need to have refund of 281,84 EUR for damage. We apyed extra insurace see invoice attached "
" Car was dirty when we get it ! "
CATANIA, IT - Reviewed by ATTILA - 23 July 2017
" At arrival I had been informed, that Maggiore is a partner company, and I had to pay an extra insursnce of 260 Eur (what I had in my initial rental fee). In fact, my rental cost was near double as anniunced on site. "
PALERMO, IT - Reviewed by DEVON - 21 July 2017
" you rented us a separate GPS which wasn't programed well. "
BARI, IT - Reviewed by DMITRY - 19 July 2017
BOLOGNA, IT - Reviewed by MÜCAHIT - 18 July 2017
" This is my second time. I love auto Europe but Maggiore was suck. "
" I paid Compact (VW Golf or similar) on website. Because I need to visit several cities and need to be comfort. But They gave me "Ford Fiesta" (Economy) car, which is cheaper about 100?. That was last car at the location "
BOLOGNA, IT - Reviewed by STEFANO - 17 July 2017
CATANIA, IT - Reviewed by CHRISTOPHER - 16 July 2017
" Good servuce and staff very helpful and friendly "
" Same as above "
CATANIA, IT - Reviewed by ANTON - 13 July 2017
" Long queue on pickup. Not very modern car (scratches, e.t.c.). "
PISA, IT - Reviewed by ANASTASIA - 12 July 2017
TREVISO, IT - Reviewed by ALBERTA - 12 July 2017
" as usual very good service. "
" in services in Treviso was not very professional. my fly was delay and i have tried to call several time to advise Maggiore about it, but nobody pick up the phone. On my arrival (1/2 hour delay) the lady was not friendly at all. when i asked if the phone nr was the correct one, she said that she was too busy to pick up the phone. she did not provide info about the car and when i have asked if the car had some scratch, she said that i have to check and eventually take the picture. since Maggiore is now part of Budget and Avis group, the customer service is not professional at all. i really miss the people who use to work only for Maggiore, they were much friendly and provided me always additional info. "
VENICE, IT - Reviewed by SAM - 11 July 2017
CATANIA, IT - Reviewed by IRINA GEORGIANA - 10 July 2017
" Shortly after the drop-off, the 500 EUR deposit was charged from my credit card for no apparent reason, with absolutely no explanations, although everything was just fine when I dropped-off the car and I had paid for the additional full insurance coverage plan. I tried contacting Maggiore (both the Catania and the Bergamo offices) through email various times and no one replied. Very unprofessional. "
ROME, IT - Reviewed by MICHAIL - 09 July 2017
" It was a bad experience for me "
MILAN, IT - Reviewed by RICHARD - 24 June 2017
" Great easy site to use, having cdw clearly shown as included was the biggest asset of the rental to ensure no surprise charges occurred! "
" Once meeting at the central station to receive the car we had to walk with all our luggage through an unfamiliar city with hand drawn directions to a parking garage with no reception. At this time after guessing who to talk to we were loaded into a car and driven to yet another location where we were told the car was fine while it showed clear damage. Finally we received the car. This process took 2 hours. "
LAMEZIA TERME, IT - Reviewed by STEVEN - 23 June 2017
CATANIA, IT - Reviewed by DAVOR - 21 June 2017
BARI, IT - Reviewed by ZOLTAN - 20 June 2017
" I get different type car. It was ok but I rent a peugeot and I get a ford. "
BERGAMO, IT - Reviewed by MORITZ - 18 June 2017
LA SPEZIA, IT - Reviewed by ROBERT - 17 June 2017
" Wished they had GPS or internet "
BERGAMO, IT - Reviewed by KASPARS - 09 June 2017
BARI, IT - Reviewed by ONDřEJ - 08 June 2017
" Simple and easy to compare, resp to choose for the most convenient offer. We have made an incredible experience - nothing to reproach at all! "
" We´ve met a great guy (named Francesco). Strictly pro client approach, kind and helpful. "
OLBIA, IT - Reviewed by FRANCESCO - 05 June 2017
" I turned up at the desk 13.00 hrs while I.put in the reservation 15.00. The station manager refused to give me the car as I came two hours earlier than the reservation. I rent cars since years I know time of pick up is approximate. Considering the no customer friendly attitude abd tone of voice of the station manager I decided to stop talking and come back later. "
VENICE, IT - Reviewed by MANZOOR - 31 May 2017
" I will never take auto from this company. This company does not show all details about taxes and cars on internet. "
" I will never take auto from this company. This company does not show all details about taxes and cars on internet. "
TREVISO, IT - Reviewed by ALEXANDRU DANIEL - 29 May 2017
ROME, IT - Reviewed by TADAS - 28 May 2017
" Good price and conditions "
" Magiore did not wanted to accept my credtit card. Were waiting few hours to proove that my credit card is real... I needed to call Lithuanian bank and bank employee confirmed that it is credit card, an not debit! Lot of stress and terribble comunication. "
BARI, IT - Reviewed by KESTAS - 24 May 2017
ROME, IT - Reviewed by AMOS - 11 May 2017
" Since everything went fine, I am satisfied, but the service is examined in difficulties (fortunately I had none so far). "
" This time everything was more or less OK. In previous occasions I was less satisfied with them. "
PISA, IT - Reviewed by MIKHAIL - 11 May 2017
BARI, IT - Reviewed by ERIK - 11 May 2017
" Good offers "
" Allways at the desk (all car rentals are the same) intimidating discussion about the extra insurance, very annoying. Just answering no-no-no-no-no-no-no-no not interested...finally you get the key. The car was fine. "
BOLOGNA, IT - Reviewed by OLEKSANDR - 10 May 2017
PALERMO, IT - Reviewed by ALE? - 09 May 2017
CATANIA, IT - Reviewed by ALEXANDER - 09 May 2017
" Maggiore been great. They upgrade our vehicle for brand new convertible as honeymooners. Quick pick up and drop off the vehicle. Just 200? deposit for the car. "
PALERMO, IT - Reviewed by JURE - 04 May 2017
" As always excellent service "
" Excellent! Got upgraded 2 classes. Everything was perfect "
TRAPANI, IT - Reviewed by MATIJA - 04 May 2017
" Very satisfied "
MILAN, IT - Reviewed by CEDRIC - 30 April 2017
MILAN, IT - Reviewed by VASILEIOS - 22 April 2017
" If the car rental company denies to give you a car (for any reason except renter's obligations) should not cause any charge to renter. The renter also should take a compesation for the unconvieniece by the renting company. "
" Time for contract anf car delivery should be improoved. Otherwise, nice car and friendly staff "
ROME, IT - Reviewed by MICHAEL - 19 April 2017
" Ae operates very well and the vehicle provided was verty good "
" However maggiore has charged me for an extra day which we did not use. The car was returned, to Florence airport, on time at 15.00 but Maggiore charged for one full extra day I have disputed this charge but it is poor practice to do this "
BERGAMO, IT - Reviewed by YORDANKA - 11 April 2017
" Dear Auto Europe, I'd like to tell you that I'm not satisfied with your service at all for a number of reasons. You took ?129 from my credit card immediately after reservation. Later, when I went to your counter at the Bergamo airport to take my car, they refused to give it to me and I was left without a car with the excuse that they do not accept my credit card. They didn't let me change the name of the driver and give their card instead, because they said they weren't allowed to make changes. I couldn't contact you on any of the given phone numbers, so I was lied to and paid ?129 for nothing. I won't use your service ever again "
CATANIA, IT - Reviewed by DOREEN - 08 April 2017
" I changed the reservation from manual transmission to automatic & requested that the driver name be updated. It was not updated and thus the rental agency would not release the car to me until I paid an additional ?103. "
" Despite AutoEurope confirming that the system showed I requested the driver name be changed, MAGGIORE did very little to assist with resolving the issue (which was caused by AutoEurope's neglecting to update the driver name). "
BOLOGNA, IT - Reviewed by PETER - 02 April 2017
" Did not have the car we reserved but came Uwe with a god alternative, great service! "
TURIN, IT - Reviewed by DMITRY - 29 March 2017
MILAN, IT - Reviewed by YANA - 22 March 2017
" convenient service and attractive prices "
" I always choose Maggiore "
MILAN, IT - Reviewed by ALEXANDROS - 13 March 2017
" Once again a smooth transaction with autoeurope. Customer service was helpfull and the process through the website is easy. "
" I have rented cars from many companies and have never been so satisfied as I was with Maggiore from their Milan offices. The personnel were very friendly and cooperative. Also I liked that they didn't try to "threaten" me into getting extra insurance as other companies do. They also gave me the car I booked so that's an added bonus. Highly recommended! "
NAPLES, IT - Reviewed by HISATAKA - 08 March 2017
" Well, Auto Europe service itself is always satisfactory to me, while I thought Maggiore, whom I rented this time, was somewhat problem. "
" Maggiore parking was located a bit far away from their office and I did not get enough information about it. Also, I had hard time getting out and getting into the parking lot without proper information. "
BERGAMO, IT - Reviewed by ANDRIUS - 07 March 2017
" I have booked Fiat Ducato 9 Pax or similar, however in Maggiore car rent office I was offered Fiat Scudo 8 seater with no possibility to have a 9 seater. "
CATANIA, IT - Reviewed by ALAN - 03 March 2017
" Experienced delay when picking up vehicle. Apparently our vehicle (booked over two months in advance) was not ready and we had to wait around an hour for it to arrive. "
MILAN, IT - Reviewed by JONATHAN - 13 February 2017
" been a client for over 8 years "
" VERY GOOD CAR, at first lady was rough but with a joke or two she relaxed and we had a smiled service "
NAPLES, IT - Reviewed by STAMATIOS - 08 February 2017
SAN REMO, IT - Reviewed by TONI - 02 February 2017
MILAN, IT - Reviewed by DIONYSIOS - 24 January 2017
" I will never use them again, because their partner 'MAGGIORE' in Milan try to cheat us (see the e.mail I have notify to you). "
" I will never use them again, because they try to cheat us (see the e.mail I have notify to you). "
MILAN, IT - Reviewed by MARIA - 09 January 2017
BARI, IT - Reviewed by TOMAS - 08 January 2017
" We pay Autoeurope Super cover 144 euro , in Bari plus 206euro insurance Maggiore.Sumarum we pay by car 350 euro,expensiv .Chiper is direkt to auto rental companys. "
MILAN, IT - Reviewed by DIMITRIOS - 05 January 2017
ROME, IT - Reviewed by HANAN - 30 December 2016
CATANIA, IT - Reviewed by IGOR - 30 December 2016
" Even thought I made reservations well in advance, Maggiore did not have the car I booked when it was time for pick-up....I had no choice but to accept a much smaller car, while still paying the original price. "
MILAN, IT - Reviewed by GUY - 27 December 2016
" only trouble with Maggiuore "
" absurd policy of deposit unable to retrieve invoice "
MILAN, IT - Reviewed by ARIEL - 26 December 2016
" The car was excellent, i only had one problem. I received an email advising me to call maggiore if i was arriving Later than expected. As l was, i called.But i was surprised when they told me that the day of my reservation they were going on a strike. So i called Auto Europe and they told me that they called maggiore and they were going to be open. But if i didnt call probably they were going to be closed. "
CATANIA, IT - Reviewed by SUZANNE - 24 December 2016
CATANIA, IT - Reviewed by ONDřEJ - 21 December 2016
" Hello, we rented car (30.10.-18.11.), company Maggiore. We still didnt get the deposit (700 e) back. its more than month. Maggiore dont respond. "
BRINDISI, IT - Reviewed by BRUNO - 17 December 2016
BERGAMO, IT - Reviewed by TOMAS - 15 December 2016
" Maggiore refused to rent me a car according voucher No EU11165400-3 because of some error in their system ( they told me the reason of refuse was that my credit card was issued in Estonia by Swedbank in different country than my ID card. But its not true, all my documents are issued in my country Lithuania , my AMEX credit card as well was issued in Lithuania by bank Citadele. It is even confirmed in written form on credit card, AutoEurope allowed as well to order this car rental service with the same credit card). AutoEurope ignored me and didn't help me to resolve this issue. I had made several calls to AutoEurope between18:47 and 19:19 was simply ignored , my calls were disconnected without finding a solution. Car from Maggiore was not rented, Auto Europe didn't help resolve this issue. I require to return back my money - amount of 115.52 Eur to my bank account from which I had made a payment to Auto Europe , because of Auto Europe's dissability to provide me car rental service I had ordered "
" Maggiore refused to rent me a car according voucher No 29699848 because of some error in their system ( they told me the reason of refuse was that my credit card was issued in Estonia by Swedbank in different country than my ID card. But its not true, all my documents are issued in my country Lithuania , my AMEX credit card as well was issued in Lithuania by bank Citadele. It is even confirmed in written form on credit card. Car from Maggiore was not rented, Auto Europe didn't help resolve this issue. "
VERONA, IT - Reviewed by SORIN CRISTIAN - 06 December 2016
" As usual, very polite employees, very supportive. "
" Considering the purpose of my trip (travel to Austria for skiing) the lack of winter tires was a bad point. As you may know the snow chains offered are totally useless on icy roads on the mountains. "
MILAN, IT - Reviewed by JESMOND - 05 December 2016
" Great prices and service! "
" Great car and great service! "
BARI, IT - Reviewed by GÁBOR - 29 November 2016
" Dear Autoeurope! I have made a reservation in your site for 114.77 Euro And Maggiore get 328,35 euro from my credit card. They give me a paper (italian language) and wrote 328,35 in it. i asked three times why 328.35 euro is the Total and i do not need any advantage and i wont pay more then 114.77 euro as in voucher. Now I feel cheated. "
ROME, IT - Reviewed by HANAN - 16 November 2016
" Was downgraded to B class without any notice Too pushy on insurance enhancments, or diesel car Will never hire a car from this company "
MILAN, IT - Reviewed by ANTHONY SIVE TONY - 15 November 2016
" excellent service "
" excellent service "
PERUGIA, IT - Reviewed by HIBAH - 10 November 2016
" Am still waiting for my refund!!!!!!!!! I need a clarification on my account. whats been deducted and whats been refunded. "
" Am still waiting for my refund!!!!!!!!! I need a clarification on my account. whats been deducted and whats been refunded. "
ROME, IT - Reviewed by GREGORY - 22 October 2016
" Instead of the Intermediate class car (Peugeot 5008 5 pax or similar) Maggiore representative has offered me only lower class car - FIAT 500L LIVING 1.6 which is the Midsize class. It is the downgrade. In their website you can see that it should be cheaper up to 45 euros for the same time period. I have put a claim in your website to request a refund for the lower class car I got. I am waiting for your respond. "
" Instead of the Intermediate class car (Peugeot 5008 5 pax or similar) Maggiore representative has offered me only lower class car - FIAT 500L LIVING 1.6 which is the Midsize class. It is the downgrade. In their website you can see that it should be cheaper up to 45 euros for the same time period. I have put a claim in your website to request a refund for the lower class car I got. I am waiting for your respond. "
ROME, IT - Reviewed by DMITRIY - 14 October 2016
MILAN, IT - Reviewed by JARI-PEKKA - 13 October 2016
" My fafourite = Auto Europe ! "
" Maggiore Car Rental Milan Italy was super good! Much better than Goldcar was at Spain. Br, Jari "
ROME, IT - Reviewed by GAURAV - 03 October 2016
ALGHERO, IT - Reviewed by ANDREEA - 30 September 2016
TURIN, IT - Reviewed by DENISE - 27 September 2016
" The staff was very helpfull and friendly but the car was not clean and with half tank which delayed my trip because I had to pass by a gas station. "
MILAN, IT - Reviewed by STANISLAV - 23 September 2016
BARI, IT - Reviewed by ANGELO - 20 September 2016
CATANIA, IT - Reviewed by JEAN PIERRE - 18 September 2016
" The booking was great and the return of the block money int only 4 days thanks a lot "
" Very good service the next time I want to rent a car I choose maggiore again thanks "
BERGAMO, IT - Reviewed by ROB - 16 September 2016
" company is oke the car we rent was a nice car en helping by nice employees. "
" everything oke good helping desk employee "
ROME, IT - Reviewed by ROBERT - 15 September 2016
" Too long a wait at the counter to do paperwork to be handed a car. "
CATANIA, IT - Reviewed by CUNEYT - 13 September 2016
" The only snag is that car insurance with Auto Europe is not recognized by Maggiore even on presentation of receipt. "
CAGLIARI, IT - Reviewed by WALTER - 12 September 2016
" Everything was perfect (the staff was friendly and efficient, no waiting time, the car was in a perfect state). The only negative point was that we had to go to a car-wash before returning the car (otherwise we had to pay 15 ?). This is the first time that we had to wash the car before returning it. "
VENICE, IT - Reviewed by PHILIPPE - 12 September 2016
" Would be better if comments regarding car taken across border to Slovenia and Austria was more clearly marked on voucher "
" No staff at checkin counter for 20 minutes. Had also to wait at car return due to people not respecting dedicated car return park spaces. Unapolegetic staff. "
NAPLES, IT - Reviewed by MARCUS - 12 September 2016
" Thank you for providing attractive and economical offers! :-) "
" I would rent at Maggiora in Napoli again. We didn't experience anything bad; although they included the "fuel option" (returning the car with empty tank) despite not wanting it(!), they removed the option again upon returning the car (since we preferred to fill the tank up again by ourselves - it's simply cheaper). "
ROME, IT - Reviewed by ADRIANA - 10 September 2016
ROME, IT - Reviewed by ALEXANDER - 10 September 2016
" Auto Europe offers good choice of cars at fair prices. "
" Maggiore was awful this time. The car was fine but they charged additional money for 36 minutes delay and the sum was equal to 42% of the 2-weeks contract!!!! I will never choose Maggiore again!! "
CATANIA, IT - Reviewed by NATASCHA SABRINA - 09 September 2016
" Personale professionale, organizzazione e costo del noleggio positivo. "
" Sono troppo insistenti nel proporre prodotti aggiuntivi all'assicurazione gia' in essere (che oltretutto era già una super cover), creando dubbi al cliente. "
CAGLIARI, IT - Reviewed by FRANCO - 07 September 2016
" efficient "
" reasonably satisfactory "
PALERMO, IT - Reviewed by WOJCIECH - 06 September 2016
" Information about return point could be clearer given that there are two return areas at the Palermo airport. I did not receive any confirmation that the car is returned even though they said I would get a copy within 1 hour. The car was nearly new, no problem, very good. Diesel. Nice positive surprise. "
CATANIA, IT - Reviewed by ANTONIO - 01 September 2016
BARI, IT - Reviewed by RAIMONDS - 31 August 2016
CAGLIARI, IT - Reviewed by DANIELE - 30 August 2016
" Contenzioso con Maggiore per comportamento fraudolento (danni addebitati INESISTENTI) degli operatori della Sede Aeroporto di Cagliari. Provvederò a tutelare i miei diritti in sede civile e penale "
" Contenzioso con Maggiore per comportamento fraudolento (danni addebitati INESISTENTI) degli operatori della Sede Aeroporto di Cagliari. Provvederò a tutelare i miei diritti in sede civile e penale "
MILAN, IT - Reviewed by EMILIANO - 30 August 2016
NAPLES, IT - Reviewed by ISMAEL - 29 August 2016
FOGGIA, IT - Reviewed by SAVERIO ANTONIO - 29 August 2016
MILAN, IT - Reviewed by GAL - 26 August 2016
" Hi I just got mail from Maggiore rental company saying that I will be charged extra 50 EURO for which I do have a clue why it is. Since there is no email I can respond to find out why this charging took place - I am using this feedback message to get assistance. Otherwise al was very well. Please assist me in finding out why was I charged. Gal Goldstein "
MILAZZO, IT - Reviewed by FABRIZIO - 25 August 2016
PISA, IT - Reviewed by ALESSIO - 23 August 2016
BARI, IT - Reviewed by PASQUALE - 22 August 2016
ROME, IT - Reviewed by ANDREA - 20 August 2016
ROME, IT - Reviewed by GABRIEL - 19 August 2016
CATANIA, IT - Reviewed by OLIVER CRISTIAN - 17 August 2016
CATANIA, IT - Reviewed by ARISTOTEL SILVIU - 16 August 2016
" They try to sell you another car very long time "
NAPLES, IT - Reviewed by PABLO - 14 August 2016
" Very bad customer service in maggiore naples. "
ROME, IT - Reviewed by TERENCE - 13 August 2016
" This is the first time I am dissatisfied of your service.I sent an email regarding this last rental from Maggiore to your customer service on the 9th August but did not have any reply. "
" In my final Maggiore invoice 1622186730, they charged me extra STK, RIF and CAR. Ref STK, they said that I was not fully covered for the damages and theft. Ref RIF and CAR, they said that I did not return the vehicle with a full tank. I had actually topped up the vehicle 5 minutes before return. the problem was that the fuel gauge of this vehicle NEVER reached the maximum indication. Infact, on takind delivery of the vehicle at FCO airport on the 2nd August, I pointed this out to the Maggiore agent, together with the numerous dents on the vehicle. They said they knew about it but did not state anything on my rental agreement. they recommended I took a photo of the fuel gauge as it is. I did take a photo and explained it to the Maggiore agen "
ROME, IT - Reviewed by FATTOUMA - 12 August 2016
ROME, IT - Reviewed by YOHAN - 11 August 2016
" You did not explain prices for young driver when i réserved. I want you to listen my phone call with Your réservation center on 31 July 2016 with miss Mikaella I want a cash back for 18 euros by day and tva. I am waiting your action Regards Yohan Alimi "
" Same reason Read upstair please "
CATANIA, IT - Reviewed by CORINA - 06 August 2016
" The man at the desk was very nice and helpful, we had a very good car. The only problem was the impaired distance adjustment of the lights. "
" Nice and helpful staff. "
BRINDISI, IT - Reviewed by CHRISTIAN - 05 August 2016
VENICE, IT - Reviewed by JALILA - 03 August 2016
" Very good. Very comfortable car. "
" Did not like the fact that when we dropped off the car at Bologna there was no one to receive it! "
CATANIA, IT - Reviewed by ACHIM - 02 August 2016
" Professional and freindly. "
" The Desk person spoke german, so we had no problems. He was very freindly and helpful. We got a upgrate for 23.- more for the whole 14 days. We got a new (500km) Opel Astra Diesel. "
PALERMO, IT - Reviewed by LEIRE - 01 August 2016
BARI, IT - Reviewed by VALENTIN - 31 July 2016
" very good service. "
" (-)Long queues-more than 2 hours; Car had scratches for which I was not informed nor they were described in the contract (+)Friendly welcome with cold drinks; A lady helping by making copies of ID and drive license while on the queue "
ROME, IT - Reviewed by RALF - 30 July 2016
" I had to wait more than 1,5 hour in the car park (parking-house) at the stand with noise and bad air . They said, the car would come right away, he will be washed). Than they offered me a hybrid vehicle, and this was not said before and not booked. The car could not be explained to me. I have rejected the takeover and then they gave me a car, which was in a very bad condition, visually and technically (more than 3 years old, over 60,000 km). I have rented 3 times in 2016 from Maggiore in Italy and every time I had very bad bad experiences. I will not rent from Maggiore again. "
NAPLES, IT - Reviewed by RALF - 30 July 2016
" Although I had refused any insurance, my credit card was charged for 67.68. This was the 3 rd time in 2016, that I rented a car from Maggiore and every time I had very bad experience. So I will never rent again a car from Maggiore "
ROME, IT - Reviewed by PULKIT - 29 July 2016
" I informed the Maggiore car desk that I would not be using the car will in advance, however I was asked to contact auto Europe. On calling the customer care to cancel the booking with cancellation charges I was told that I will be charged 100% of my booking amount. Completely unfair and unethical. "
NAPLES, IT - Reviewed by LUCIO - 29 July 2016
CATANIA, IT - Reviewed by GIORGIO - 28 July 2016
CAGLIARI, IT - Reviewed by MARKUS - 28 July 2016
" All worked out perfectly, thanks! "
" All worked out perfectly, thanks! "
TURIN, IT - Reviewed by MARI-ANN - 27 July 2016
" Fast and comfortable. Insurance system sometimes difficult to understand. "
" Staff didn´t speak English; car was dirty; got automatic car, which in the beginning seemed to be like upgrade but gears didn´t change on the right time and manual would have been better probably.. "
ROME, IT - Reviewed by ANNA MARIA - 25 July 2016
PERUGIA, IT - Reviewed by MARIA RITA - 25 July 2016
PISA, IT - Reviewed by PAUL - 23 July 2016
" Was worried because of some negative reviews I read on the internet. However, in my case the rental was easy. I just hope they eventually unblock 1400 which they blocked on my credit card because I took out the full insurance from Auto Europe not from Maggiore. "
TRAPANI, IT - Reviewed by MILAN - 23 July 2016
" We had a problems with Maggiore, they haven t car for us, we have to wait for more than 90 minuts, problems was with insuarance, they spoke very negative about Auto Europe. It was very nervous "
" STRANGE, really it was very hard to understand how they communicated with us, they haven t car for us, they said that we payed no for Maggiore, nut for auto europe etc.... strange "
OLBIA, IT - Reviewed by STEPHANE - 21 July 2016
" J'ai loué une voiture avec Maggiore à Olbia. La voiture était en excellent état. Lors du retour l'agence m'a facturé une rayure de 4 à 5 cm engendrée probablement par une autre voiture lorsque le véhicule était en stationnement au montant total de 230 EUR. Il s'agit d'une compagnie style "low cost" avec des prix d'appel très intéressants mais avec 0 tolérance pour les dommages. Le même dommage n'aurait probablement pas été facturé par une grande agence reconnue. Le personnel n'est pas très aimable et renvoie de façon méthodique sur les assurances pour le remboursement des frais... De plus, ils ont appliqué un "supplément aéroport" pour le siège bébé non prévu dans le voucher où le prix indiqué était de max EUR 75.15. Nous avons payé 89 EUR "
VENICE, IT - Reviewed by IGOR - 20 July 2016
CATANIA, IT - Reviewed by ROLF - 19 July 2016
TRAPANI, IT - Reviewed by ROLANDAS - 18 July 2016
" We had to wait 3 hours to get the car, because some technical issues. After that we get contract filled in manually, i think employee could fill in Immediately manually and don't wait several hours. "
CATANIA, IT - Reviewed by GEORGIOS - 18 July 2016
" The whole experience was very good. Friendly and competent personnel to assist you and reply to your questions. Very satisfying service ced "
" Very satisfactory service, kind and helpful personnel, nice car. Very good experience. "
BARI, IT - Reviewed by RAFFAELE - 18 July 2016
BERGAMO, IT - Reviewed by ULDIS - 15 July 2016
" Excellent! "
" Superior! "
BERGAMO, IT - Reviewed by VASILEIOS - 15 July 2016
" The only "problem" was that the Maggiore required 1300 Euros as warranty which was very different from what they said on their website ( 400 Euros + gas etc ). Luckily my Visa covered the amount, if it didn't we would have to pay an extra of 20something Euros per day for insurance to lower the warranty. I think that this should be somehow made clear at the time of booking! Also the fuel policy was not full to full as described when I booked it but that was minor. Other than that service was nice and quick and the car was fine, no flaws there. "
BOLOGNA, IT - Reviewed by GEORGE - 07 July 2016
MILAN, IT - Reviewed by IAN - 06 July 2016
" Very easy to compare and arrange the best rental "
" Friendly and helpful staff and convenient location at Milan Central station "
BRINDISI, IT - Reviewed by MICHEL - 06 July 2016
" Accueil froid. Aucune information sur le véhicule loué. "
ROME, IT - Reviewed by ODED - 06 July 2016
" maggiore held 1800 euro for insurence and this is not clear when you sign with autoeurope.i thuoght that i am fully coverd and know after i scrached the car i will have to claim from you the money back "
LAMEZIA TERME, IT - Reviewed by CARMELO - 05 July 2016
" dommage qu'a la prise en charge du véhicule aucun contrôle n'est fait entre le loueur et le client preneur on signe la prise en charge sans voir le véhicule quel recourt nous avons si a la restitution du véhicule il y a un dégât non signale au paravent,? "
ROME, IT - Reviewed by ANDREY - 04 July 2016
PALERMO, IT - Reviewed by NIKITA - 01 July 2016
BARI, IT - Reviewed by REMUS - 29 June 2016
" First, I have made a reservation online. 2 hours later, I was called and told that reservation cannot be confirmed. I was proposed another reservation, we did it through the phone. When email confirmation arrived, I saw that the pick-up location was changed from Bari airport to Bari center city, without any notice. I had to call to cancel this reservation, it was difficult to reach someone, I tried 3 times. Also, online cancelation was not working. "
" They didnt reconize my card. They said that I cannot take the car without without a credit card. I offered to leave the required deposit in cash, but they didn't accepted. I wanted to cancel the reservation but they didnt want to'cancel it, insisting to give them a valid card. As a flewed from home, I didnt have any other card with me.' So I didnt get 'the car and also couldn't cancel reservation to get at least a part of the money back. "
CATANIA, IT - Reviewed by VLADIMIR - 29 June 2016
VENICE, IT - Reviewed by GREGORY - 28 June 2016
" Good car good price good staff "
VENICE, IT - Reviewed by CINTIA - 28 June 2016
" Actually the email exchanges were very good also the information procided via phone but so far I didn't understand why the day of return the car was wrong. I just realize that when I returned the car to Maggiore and they said to me that I should had done that on the 26. My flight back to Brasil was on the 27th so I should finished the rent this day. I said to Maggiore that if was my mistake, fine, I will pay one extra day. The big issue was that they charged me 277 Euros. Very expensive!!! They have the right to charge but this price is abusive. Also when I pick up the car they insisted that I should include more insurances in the rent and even I explaining that I contract the full package with Auto Europe they kind of threat me "
" Actually the email exchanges were very good also the information procided via phone but so far I didn't understand why the day of return the car was wrong. I just realize that when I returned the car to Maggiore and they said to me that I should had done that on the 26. My flight back to Brasil was on the 27th so I should finished the rent this day. I said to Maggiore that if was my mistake, fine, I will pay one extra day. The big issue was that they charged me 277 Euros. Very expensive!!! They have the right to charge but this price is abusive. Also when I pick up the car they insisted that I should include more insurances in the rent and even I explaining that I contract the full package with Auto Europe they kind of threat me "
MILAN, IT - Reviewed by CIARAN - 25 June 2016
" The operator I spoke with was friendly and kind. He was extremely helpful and is extremely competent at his job. Would highly recommend him. "
" I requested an air-conditioned car however I did not receive one. The customer service was poor and the person I was dealing with at the desk was short with me and disinterested when asked any questions. "
MILAN, IT - Reviewed by FRANCISCO - 25 June 2016
ROME, IT - Reviewed by JEAN - 24 June 2016
" dommage que vous ne proposez pas directement avec le devis l'assurance.je ne vais pas souvent voir mes mails et je n'ai pas vu votre offre "
" Ils sont malhonnêtes, un pompiste m'a fait le plein à 500 mètres de l'aéroport et ils m'ont facturé du carburant. D'autre part les dégâts demandés sont injustifiés, personne ne pense à contrôler l'état des serrures vu que l'on utilise la télécommande "
FLORENCE, IT - Reviewed by ROI - 21 June 2016
" over charge "
" over priced "
ROME, IT - Reviewed by WOLFGANG - 17 June 2016
LIVORNO, IT - Reviewed by JEFFREY CHARLES - 03 June 2016
" Personnel were great but the car wasnt. I thought I had paid for an upgrade but got a car with no power and lousy suspension. That made driving the Tuscano roads even more challenging. "
ROME, IT - Reviewed by MIKULAS - 01 June 2016
NAPLES, IT - Reviewed by A.M. - 01 June 2016
" -A really unfriendly,impatient and quick-tempered man at your desk in Napels. -The acceptance- voucher said that your desk was in the terminal of Naples Capodicino Airport.Instead of that it was at least 400 meters stucked away in an not clearly signed parking lot together with all your competitors "
NAPLES, IT - Reviewed by OTAVIO - 01 June 2016
TRIESTE, IT - Reviewed by MAXIMILIAN - 27 May 2016
" They take too long to release the deposit on the debit card. "
BRINDISI, IT - Reviewed by ROELS - 27 May 2016
CATANIA, IT - Reviewed by FRANCESCO - 20 May 2016
PALERMO, IT - Reviewed by ADOMAS - 12 May 2016
" The contact with company was smooth "
LAMEZIA TERME, IT - Reviewed by GIOVANNI - 10 May 2016
" good service "
" good "
CATANIA, IT - Reviewed by HANS - 09 May 2016
CATANIA, IT - Reviewed by AUGUST - 09 May 2016
" Unfortunately not car booked as we wanted. There was no complete Insurance on the car, we did ask for it "
" Friendly people helpfull, fast check at return of car "
ROME, IT - Reviewed by ANASTASIA - 08 May 2016
BERGAMO, IT - Reviewed by JAAK-KRISTIAN - 07 May 2016
BERGAMO, IT - Reviewed by STEPHANIE - 05 May 2016
" Very good car, staff very professional and smiley. Very good experience, we would definitely rent again there. "
LAMEZIA TERME, IT - Reviewed by LENNART - 03 May 2016
" Normally excellent. "
" Good car(s) and swift service. Never any trouble with check-in or check-out. I had an incident when service could have been more flexible, but overall impression is good. "
CATANIA, IT - Reviewed by JEAN - 27 April 2016
" Très content du véhicule reçu.Seul bémol ,il y avait un témoin (fermeture de la porte arrière) qui a clignoté (allumé ,éteint) et à la remise de l'auto,le réceptionniste a declaré que la serrure avait été forcée.......c'est peut être vrai mais 150 pour cela ......c'est un peu cher "
ROME, IT - Reviewed by BOGDAN - 26 April 2016
ROME, IT - Reviewed by GEORGIOS - 22 April 2016
TRAPANI, IT - Reviewed by ALEKSANDRS - 22 April 2016
" When we arrived to Maggipore they said its not possible to get deposit from credit card, also creditcard was ok, money enough and bank approved that there has not been any request from Maggiore. I think it was ripoff to get 0 insurance waiver money from us. That was only option to get car. Highly dissatisfied as insurance cost me more that hire itself. "
MILAN, IT - Reviewed by FRANÇOIS - 20 April 2016
" Pratique, rapide, large choix. "
CATANIA, IT - Reviewed by CYRIL - 19 April 2016
" price and efficiency for each rental done (5) no experience with car accident management "
" Car in line with my booking, clean car and good reception "
BERGAMO, IT - Reviewed by LAURAS - 21 March 2016
" Maggiore did not accept autoeurope's insurance and offered either to buy their insurance, or to freeze maximum amount as deposit. Other than that was good. "
MILAN, IT - Reviewed by AIGARS - 20 March 2016
BARI, IT - Reviewed by RAMIRO CONSTANTIN - 20 March 2016
" Good company for renting. Good car - Peugeot 508 estate instead of Opel Astra Sport Touring. The offer for additional assurance was at least strange. Car was not so clean at the begining of rental. "
BERGAMO, IT - Reviewed by GEORGIOS - 18 March 2016
" The vehicle was very dirty and the guarantee from my credit card is still blocking after three days of returning! "
CATANIA, IT - Reviewed by CORNELIS - 17 March 2016
" I booked a car with you on Feb.12: Fiat500L, automatic. at a price of 112 euros. On Feb.16 you informed me that the car was not available and offered me a VW Golf, NOT automatic, at a price of 182 euros, including insurances. I had no choice, so accepted. At Maggiore I got the Fiat500L, NOT automatic and in addition to that I had to pay an extra fee of 42,70 + 2,00 administration costs. plus they were only prepared to rent the car if i Gave 800 euros as a deposit. So the car cost me exactly twice as much as you had offered me. Probably all because you don't have your own organisation at Cantania No more Auto Europe! "
" see above "
BERGAMO, IT - Reviewed by ANDRIS - 17 March 2016
" I use many years - always very pleased with the service "
" It was great! I got a new car - Mercedes E. The service was friendly and fast. "
MILAN, IT - Reviewed by IOANNIS - 15 March 2016
" Please check reliability of your business partners "
" Late service in check in procedure I had to wait more than 1.5 hours to receive the documents for the car The extra insurance they were offering (to reduce the excess fee ) was rip of ! "
VENICE, IT - Reviewed by THAMMARAT - 12 March 2016
" I have alot of problem with Maggiroe service & charge while Auto Europe Agent do not try to help/solve my problem. They keep reply my email without any solution that could not solve any of my problem. I feel that Auto Europe does not have a sincere & hornets service with customer. 1. I have had a communication by email with the agent about PAI & one-way fee, no one tell me that Maggiore will charge "Airport Surcharge" again. 2. I have a problem with credit block 3. I have problem with later return fine, it's 3 times of daily rates. For sure that I will never recommend Auto Europe and Maggiore to anyone. And I will tell them in detail about this case. All detail of the case is in below link. https://goo.gl/MeGdrL "
" 1. When I ask them about PAI they tell me only one type which is superPAI (17eur/day) but AutoEurope qoute me back 10.3eur/day (normal PAI) I should have know all option to make a decision. 2. The process of unblock my credit card is 15-20 working day which is too long. 3. No inform about dublicate Airport Surcharge for oneway fee + PAI from both AutoEurope/ Maggiore. 4.The information about return point is really bad. Phone number is pickup station not return point. 5.No information about late return fine rate- they charge me 3 times of rental rate. Agent did not inform while I return the car that we have to pay, he said no problem. I think we have the right to know. They are tricky and not sincere to customer. https://goo.gl/MeGdrL "
VERONA, IT - Reviewed by JACEK - 09 March 2016
" professional customer service "
" very quickly and professional, all OK "
BERGAMO, IT - Reviewed by SERBAN - 08 March 2016
BERGAMO, IT - Reviewed by IONUT IULIAN - 07 March 2016
" The fact that you hide the company name is like cheating. "
" Everything worked as expected. "
MILAN, IT - Reviewed by OLEKSII - 07 March 2016
NAPLES, IT - Reviewed by TODOR - 07 March 2016
MILAN, IT - Reviewed by TERO - 07 March 2016
" The vehicle was ok but the winter package (snow chains) were really low quality and got broken. There was a snowstorm and we had to use the chains for more than 100 km. the chains did not last that amount of driving and got broken. "
" The vehicle was ok but the winter package (snow chains) were really low quality. There was a snowstorm and we had to use the chains for more than 100 km. the chains did not last that amount of driving and got broken. "
MILAN, IT - Reviewed by ANTON - 06 March 2016
" Wery confusing is inshurance issue. When filling inshurance in web I did read all inshurance data and I had understanding that if we take full inshuranche it cover all. In Maggiore it did come out that it was only covering some part and we need to deposite 2500 EUR!? or buy additional full inshurance. "
" The seatbelts warning signal was constantly on and did not clear even all seatbelts were closed. Also airbag warning sign was all the time on and did not clear. Otherwise the car did work well. "
ROME, IT - Reviewed by HUGO - 06 March 2016
" We had hired a VW Golf (as we wanted to drive to the south of Italy I wanted a safe car) but to our surprise were given a Fiat 500L, which I do not consider a 'same category' car. When I hired the car via telephone I was assured that I would get a Golf or a BMW 1-series, or a Audi A3. We had to wait for nearly an hour because the (very unfriendly) man would get a Golf from another garage, only to find him arrive in yet another 500L... I do not understand this company if accredited your highest reliability qualification at Easyterra. Furthermore, you should show on your website the cars that are considered 'similar' to avoid these bad surprises and not allow companies to show cars that they do not even have in their range. "
" We had hired a VW Golf but to our surprise were given a Fiat 500L, which I do not consider a 'same category' car. When I hired the car via telephone I was assured that I would get a Golf or a BMW 1-series, or a Audi A3. We had to wait for nearly an hour because the (very unfriendly) man would get a Golf from another garage, only to find him arrive in yet another 500L... I do not understand this company if accredited your highest reliability qualification at Easyterra. "
ROME, IT - Reviewed by ARDACHES - 04 March 2016
" lots of hidden charges "
BERGAMO, IT - Reviewed by TOMASZ - 02 March 2016
" i wanted to rent a special car - 9 pax van. offer displayed on your webpage wasn't updated and due to that incorrect "
" finally we took 2 medium size cars. both were dirty inside and outside!!! (i.ve made photo evidence) and cigarete stinking "
MILAN, IT - Reviewed by KRISTJAN - 01 March 2016
" Everything was very nice! "
" Everything was very nice! "
BERGAMO, IT - Reviewed by IOANNIS - 27 February 2016
VERONA, IT - Reviewed by ALEKSANDR - 27 February 2016
" it was a great pleasure to take a car with autoeurope and maggiore again! As usual everything goes very smooth and good. Car is in good condition and very comfortable to travel! Thank you very much "
" One of the best carhire company in Verona! Good cars and service every time "
TURIN, IT - Reviewed by PIERRE - 27 February 2016
BERGAMO, IT - Reviewed by GEORGIOS - 24 February 2016
VENICE, IT - Reviewed by TOMASO - 24 February 2016
" Car had numerous defects windscreen liquid not working, loose metal rod in the engine compartment, stuck and unfoldable back seats. Had to have the windscreen issue repaired locally sent in the invoice for refund. No reply nor apology for the inconvenineces "
MILAN, IT - Reviewed by CHARLES - 23 February 2016
BERGAMO, IT - Reviewed by VAIDAS - 23 February 2016
MILAN, IT - Reviewed by ALBERTO - 23 February 2016
" car was a bit dirty and tyres flat. but all in all was quite ok. they upgraded me with an automatic hybrid, so good. "
MILAN, IT - Reviewed by JAMES - 22 February 2016
BERGAMO, IT - Reviewed by VASILEIOS - 17 February 2016
" We were satisfied with the variety of the rates and the clearness- understanding of the fees.It is a very reliable car rental site. "
" We had a GREAT experience.Very helpful and polite personnel in reception of the car.Very good price of the proposed car.The car in excellent condition.The full cover insurance had really very reasonable price.For sure,we would recommend and prefer it in future!!! "
MILAN, IT - Reviewed by CATALIN - 16 February 2016
" Propmt reply and good offer. "
" The car was rather old with some scratches, two wheel covers and the petrol tank cap was missing. "
MILAN, IT - Reviewed by SINAN - 15 February 2016
" Everything is OK with the operation except the car I rent. On the last night of my stay, I wanted to try to use the car because I have to reach my flight the next day and I want to make sure everthing is OK. However, the engine didn't work. I had tried a lot of times to start it, a few times it did work but after a few moments it stopped again. Late in the night I called the emergency line of Maggiore and they send me a service car and said that I have to call a taxi and they will pay the cost. The other morning I had to call a taxi for 8 person and we paid 290 extra to the taxi. When I reached the Malpensa Airport, the counter officer didnt pay us anything about the taxi cost and told us to communicate with you. "
" I directly went to Livigno, Bormio after my rental. When I reached to Livigno, I fulfilled the depo tank with winter diesel as I said to do so by the counter officer and used the car during my stay in Livigno. On the last night, I wanted to try to use the car because I have to reach my flight the next day and I want to make sure everthing is OK. However, the engine didn't work. I had tried a lot of times to start it, a few times it did work but after a few moments it stopped again. Late in the night I called the emergency line of Maggiore and they send me a service car and said that I have to call a taxi and they will pay the cost. The other morning I called a taxi for 8 person and we paid 290 extra to the taxi. I want this money back. "
BERGAMO, IT - Reviewed by ANTANAS - 14 February 2016
" Online experience was very smooth and simple. "
" - Car was not clean. - Rent-guy was not available at the desk, had to wait for him at the parking lot. - Car was full of summer diesel, so the car simply stopped in the mountains when it became -15 degrees. No one had an idea to warn about it. In our country summer diesel is simply not available during cold season - When I was calling re technical support when diesel got frosen, phone guy started speaking with raised voice even I was completely calm. - I got to proposal to travel to Turin (~3 hours drive) to pick up another car. - At the end of the day I had to chase technical guy and took back the car when it diesel got warm and car started running again. "
ROME, IT - Reviewed by GIUSEPPE - 11 February 2016
" Bin seit 10 Jahren Kunde bei AE und bis heute sehr zufrieden. "
" Bin mit Maggiore Rom sehr zufrieden.Fahrzeug war im Großen und ganzen im sehr guten Zustand.(nur kleinste Mängel vorhanden)Die Mitarbeiterin in Rom Ciampino war sehr freundlich und entgegenkommend. "
MILAN, IT - Reviewed by VIOREL - 08 February 2016
" when I have problem with rented car from Maggiore and I call Auto Europe , they respond quick and find another car near me , because Maggiore do not answer. "
" When I pick up the car they late and the car don't have windshield fluid,I bought myself . At about 40 km from hotel , engine stopped and I was announced engine must stop. I call road assistance , they came very fast but when I try contact Maggiore to give me another car do not respond (was before 5 pm) After 5pm somebody from Maggiore answer and tell me that they close an try to talk on airport agencies and after that they pick off the phone. I call a taxi to to drive us to hotel and pay 120 euro. Monday nobody from Maggiore call me, even they knew that their car was broken , nobody give me a solution until 1 pm I take again taxi 125 euro from Olang to Bolzzano to take another car. Saturday they send invoice for full tank for broken car "