KEDDY SPAIN Car Rental Reviews

LAS PALMAS, ES - Reviewed by CORNELIS G J - 29 August 2025

" The rental was ok. "

" There were 2 offices at the airport. The one we found was closed, called the teddy agency and they told us to wait. I asked.. is there a 2nd office ? No. Was the answer. Turned out. There was another office. .... Very annoying "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BILBAO, ES - Reviewed by OLAF - 23 August 2025

" They try to charge me for scratches that were allready there. I have a video to proof I am right. They even told me to make a video. And now they are challenging the evidence. "

" When I took the car first there was nobody and then there was only one person at the counter. She had to walk with you to the car, leaving the desk unattended. The woman only spoke Spanish. On the form it said there were some scratches. She told me to make a video, so I had proof there were scratches if someone at drop made a point about it. This was all done in a hurry, since she was by herself. I dropped the car off very early, (6:00 in the morning) before there was anybody. That same day I gat an email stating there was a scratch. I send them the video I had made., since they were referring to a scratch already present. They told me I should have made a point about it at pick up. But at pick-up it stated there were scratches, but it was all in Spanish. I feel a bit scammed by them. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TONNY - 11 August 2025

" Nothing to complain about Auto Europe.. "

" In general in Spain that is always a verbal fight about insurance. they always saying you have to buy extra insurance at the same value of what you pay for the car, and the insurance you order online when you book the car is never enough. So what is right the insurance from your booking service or do I have to buy extra insurance from the renting company? "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MATIJA - 21 July 2025

" Više nego zadovoljan. Moje do sada najbolje iskustvo sa rent a car agentima. Vrhunski profesionalci. Preporučujem svima! - "

" Mogu reći samo sve najbolje. odlično i profesionalno osoblje, auto nov (2800km). Za preporuku svima! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - 18 June 2025

" Pls email me an address I cann send the receipt of the additional amount paiid so your office can verify if the reservation fee was deducted "

" Hello Would like to ask if my reservation fee of 500 euro was deducted when I picked up the car. I emailed a copy of the additional cost I paid during pick up but no reply was received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OVIEDO, ES - Reviewed by NATASHA - 02 June 2025

" Always very good tips on price reduction for rental cars. Very easy to change booking and very helpful if any problem occurs. "

" The staff was very friendly, efficient and helpful. The pick-up and drop-off went very smoothly. The car was in a very good state and did the job. And last but not least, there were no unpleasant surprises regarding additional costs after the drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by VIDMANTAS - 04 April 2025

" Service at the desk was nice. but about 373,20 eur are still reserved by Europcar Malaga. The fully insured car was returned on the morning April 1st. "

" Service at the desk was nice. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by ROBERT - 23 February 2025

" See above. "

" I made a mistake with the collection time and tried to change the timing which is not possible online. I then followed it up with an email and then several phone calls. When I eventually spoke to the agent he assured me that there was no need to change the booking because the rental company was open all day and providing I arrived there during opening hours the rental would be ok. Sadly, on arrival the booking had been closed and there were no other vehicles available for over 2 hours and I was informed that I would have to pay again. I could not wait for this and had to go to another supplier who helped me out immediately but of course I had to pay. So, having paid to hire a car through Keddy but not had the opportunity to use it due to inaccurate guidance from the agent, I would like a full refund please. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by DACE - 01 November 2024

" Good offers, easy to book "

" 1) Intentional waste of time to charge after hours (we reached rental company 22:30-45); 2) Invalid drop off time on statement; 3) Mysterious charges applied and charged from credit card 3 times. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DAVID - 10 October 2024

" When I reached the Europcar desk, the person at the counter started to offer me additional "features". It was not clear to me what benefit I get with them and how much I would need to pay for it. It was kind of unfair, he was trying to sell as much as possible. Things like "Yes, you have full insurance coverage is great but it is not a full coverage" really seems there is something to be not trusted - either the paid full coverage or the person. And, there is no way how to check the offers independently because a customer has limited time to make decision and is under pressure. It simply is fishy behavior and I will surely go elsewhere where I get what I order without any push for anything more. "

" KEDDY is not a real car rental. I was not able to find the counter, no signs, etc. By waling around and asking about KEDDY in car rental kiosks area I learned it is pretty much Europcar behind it. Next time, I know I will go directly to such a renowned companies because anything else is just a burden. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GRANADA, ES - Reviewed by STEFANO - 12 September 2024

" Europecar made us pay a second insurance saying that Keddy's was not valid for them (+300 euros approximately). We only understood this on the way back, when they gave us the invoice. Also, when returning the car to the airport, the employee was 20 minutes late and absolutely rude. "

" Europecar made us pay a second insurance saying that Keddy's was not valid for them (+300 euros approximately). We only understood this on the way back, when they gave us the invoice. Also, when returning the car to the airport, the employee was 20 minutes late and absolutely rude. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by MICHALIS - 16 May 2024

" my experience with auto europe was very good and that's why I've been a customer since 2012 I would be grateful if at some point you also gave me a gift in return for the trust I have shown you all these years "

" I asked to be given a spacious car because we were 5 people with suitcases and there they offered me cars with an extra charge. In the end they gave us a car with 100 hp and it was difficult to drive it on the mountain roads of Andalusia. The car they gave us had 10 different damages "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by ION - 01 February 2024

" I ended up renting from EuropCar not Keddy, and you charged me for it. EuropCar said that the reservation I made through you was cancelled, "

" I ended up renting from EuropCar not Keddy, and you charged me for it. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by INA - 11 November 2023

" Very efficient staff. "

" Very satisfied with the speed and ease of obtaining the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BOSTJAN - 12 September 2023

" Comment above "

" Rude counter staff after I declined additional service (insurance, car upgrade) "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by AIDAN - 30 August 2023

" I sent the below complaint letter to Europcar - i send it also here. You should know how Europcar operate and in the end represent your brand with their behavior My reservation was made through https://www.autoeurope.eu/ for a Peugeot 2008 SUV, a choice I made to accommodate my young family during our travel. However, upon my arrival at the Europcar desk, the Sales Representative, Magda, immediately directed her attention towards upselling me to a larger SUV, citing the car I initially booked as being of Compact Class. She proceeded to display images that portrayed the car as smaller than it actually was, making my selected vehicle seem inadequate. It's worth noting that the Peugeot 2008 SUV I initially reserved was perfectly suitable for my requirements. Unfortunately, due to my fatigue following an early flight, Magda's persistent attempts at persuading me to upgrade became a source of added stress. She insisted that the upgraded vehicle would be more suitable for my needs, repeatedly overlooking my preferences and the suitability of the car I had initially selected. Furthermore, the matter escalated when Magda began discussing the insurance coverage. Despite having already secured a standard insurance package through the autoeurope booking, Magda claimed that I had no insurance coverage. She manipulated this situation by asserting that the location I was visiting, Ibiza, was prone to driving/parking risks and that I would be better off opting for the premium insurance package. Additionally, I specifically inquired if an additional driver could be included, to which Magda agreed verbally, but disappointingly failed to honor this commitment later. I was presented with a contract in Spanish, which I could not obviously understand. The quoted amount on this contract did not incorporate the autoeurope booking amount, leading me to believe that I was being charged a new full price. Two days later, upon reviewing my credit card statement, I realized that I had been billed only for the upgraded price, resulting in a payment of over EUR 1100. This was a shocking difference from my original budget of EUR 400. The impact of this entire episode on my holiday experience casted a shadow of frustration and disappointment. The unexpected financial burden, amounting to three times my initial budget, was very unpleasant that tainted what was meant to be an enjoyable car rental. I firmly believe that the approach taken by Magda was not only aggressive but also egregiously misleading. This experience has left me with an indelible negative impression of Europcar's service standards, prompting me to vow never to utilize your services again. I am compelled to share this unfortunate experience with everyone I know, as well as with a wider audience, so that they too are aware of the kind of treatment they might encounter when considering Europcar for their rental needs. It is disappointing to think that such direct, aggressive, and misleading practices may be part of Europcar's sales tactics, ultimately tarnishing your reputation and customer relationships. For the sake of improvement and in the hope that such incidents can be prevented in the future, I'd like to suggest the following measures: Transparency in Pricing: Display the complete rental amount, including any additional charges, clearly on the contract provided to customers, eliminating any confusion or misleading perceptions. Contract Language: Ensure that the contract is provided in English, or the language mutually agreed upon, to avoid any misunderstanding arising from language barriers. Communication with Autoeurope: Establish a streamlined communication process with partners like autoeurope, where information regarding insurance coverage and additional drivers is seamlessly transferred to avoid any discrepancies. I hope that my feedback is taken seriously and that proactive steps are taken to rectify the shortcomings I encountered during my rental experience. Your prompt attention to this matter and efforts towards improvement will undoubtedly determine whether I consider Europcar for any future rentals. I am open to a resolution that acknowledges the inconveniences I faced and offers a positive way forward. Thank you for your time and understanding. I look forward to hearing from you soon. "

" See the comments i made towards Europcar which are pasted into the Auto Europe box "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MADRID, ES - Reviewed by KRZYSZTOF - 15 June 2023

" It would be suggested to give the customer PRECISE information where to return the car at Madrid airport. There is no information on road sign and we were cruising for 30 minutes to find it "

" It would be suggested to give the customer PRECISE information where to return the car at Madrid airport. There is no information on road sign and we were cruising for 30 minutes to find it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MAXIM - 16 April 2023

" none "

" was never during the reservation process was notified that a US driver needs an international drivers license. apparently its a new rule and some companies adhere to it. I have rented for 15 years using a standard US license and this was never an issue, but this time the rental was cancelled for this reason, and had to use another company. keddy was not lenient or accommodating, and didn't provide advanced notice about their updated policies. the reservation had to be cancelled. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by MARC - 10 April 2023

" very good and especially the staff of europcar in madrid "

" good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ANDREJ - 12 February 2023

" Overall satisfied "

" When I drop off the car, nobody was present at location in working hours! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

GRANADA, ES - Reviewed by PHILIP - 15 January 2023

" Easy to rent, and easy to drop off! "

" Alvaro in Granada was wonderful as was the worker in MAD airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOLEDO, ES - Reviewed by BRUCE - 11 November 2022

" I would have liked the car better if it had a back up camera. "

" Very nice staff. Not pressured to purchase upgrades I did not want. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GIJON, ES - Reviewed by FRANCISCO - 16 October 2021

" I've rented from Auto Europe in the past and have always had a very good experience, from pick up to drop off. Cars are always late or recent models with important safety features, and are well taken care of. I will continue to rent from and recommend Auto Europe. "

" Staff at the Gijon train station was awesome. She didn't like the condition of the first car assigned to me, so she walked back to the office to get keys for a different car. Awesome customer service, very much appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DIEGO - 04 October 2021

" To my surprise, at drop off I was told there were no additional charges, and recently I received a charge for $22.49. Do not know why. Please contact me at US +01-7874027022. Other than that it was perfect service and experience. "

" To my surprise, at drop off I was told there were no additional charges, and recently I received a charge for $22.49. Do not know why. Please contact me at US +01-7874027022. Voucher # EU18641269. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by FABIO - 06 October 2020

" Very very much unsatisfied. Europcar/ Keddy company is not serious. They have fooled me by adding a lot of "new" costs. Bunch of cowards! And Auto Europe couldn't do anything to help. Weak service and weak platform. "

" Very very much unsatisfied. Europcar/ Keddy company is not serious. They have fooled me by adding a lot of "new" costs. Bunch of cowards! And Auto Europe couldn't do anything to help. Weak service and weak platform. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by ALFRED - 27 September 2020

" Nice car , easy to handle . I will rent again "

" Goed service , Nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORREMOLINOS, ES - Reviewed by GEOFFROI - 09 March 2020

" Very good service. "

" Very nice officer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK - 03 March 2020

" I always experience a dis-connect between you as agent & the hirer. "

" All documents supplied at pick-up were in French. Keddy had the default language for Maltese clients as French and could not provide any paperwork in English. We do not speak Fench! They tried to sort via re-prints but continually failed. The pick-up took 50 minutes! The vehicle was in poor bodily condition. Not really an issue but there were 16 known faults and as these were described in French this made the whole admin process a farce. Even once home, they are emailing me in French. Not really a good experience, this time. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by RICHARD - 11 January 2020

" the added coverage provides an extra feeling of security when dealing with rental cars "

" the advertised car was an opel corsa or similar, we ended up with a very basic fiat panda. Whether this is "similar" is debatable, I feel we were given a lower class car, there was even a corsa available on the parking lot. At the check in desk they offered an upgrade for 10eur a day. Other than that everything went well and the drop off went smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by OLEKSANDR - 14 December 2019

" I demand to return to my card 87.63EUR, that I had payed by cash when I returned the car in the Madrid airport ASAP. "

" 1. The manager of Europcar/Caddyr was blocked on my credit card 217.89USD- 07/12/2019. The money for insurance of "protection plus" I had payed by cash in amount 87.63EUR on 10/12/2019. I followed all previous arrangements with manager, that if I pay by cash for ext insurance of "protection plus", I would received blocked money 217.89USD back (unblock). 12/12/2019, I received only 120.28USD. The question is: where's the rest of money and why I have paid twice for ext insurance 87.63EUR? 2. I don't understand why I had to paid this surcharges, that manager forced me to buy, if I had already bought the insurance when I book a car through AutoEurope? If it was my wish, as your had affirmed in answer, it would not been logical. Why I wanted to pay more money for extra insurance/surcharges, if the price was actually higher then rent in total? If I was need this service I could bought it while I was making reservation. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by CARLOS - 14 December 2019

" Bad experience "

" I had some small scratches in the car front bender. I was charged in my VISA card 573 euros for the damage repair. In spite of several requests, Europcar is not providing the invoice break down (paint, labor) as requested from VISA to reimbourse that amount. They sent worthless information. I am thinking to begin legal procedures if this is not solved soon "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ROBERT - 10 December 2019

" Very courteous staff. "

" Good car, courteous service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by CLIFF - 13 November 2019

" Car was great, on line experience was fine. Difficult to find the car on our own, in large multistory parking garage. Directions by staff to car location unsatisfactory. Agent rented us extra Tom-Tom gps, when the brand new car already had a good sat-nav system built in! I felt taken advantage of, since agent should know that the new car had navigation built in. When filling in forms on line, I did not know what year/make/model I would eventually obtain! I would like REFUND of separate Sat-nav charge, please! "

" Car was great, on line experience was fine. Difficult to find the car on our own, in large multistory parking garage. Directions by staff to car location unsatisfactory. Agent rented us extra Tom-Tom gps, when the brand new car already had a good sat-nav system built in! I felt taken advantage of, since agent should know that the new car had navigation built in. When filling in forms on line, I did not know what year/make/model I would eventually obtain! I would like REFUND of separate Sat-nav charge, please! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 11 November 2019

" The car was very dirty both inside and outside including the interior windows. "

" great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GERONA, ES - Reviewed by JAMES - 11 October 2019

" Good service "

" Pick up at Girona airport much further from Terminal than suggested. No signs and no shuttle. Lady at pick up very polite and kind and explained that not enough clients this time of year for shuittle service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by AXEL - 02 October 2019

" as said above not good "

" first of all Keddy does not really exist - it is a sub company of eurocar and when they did not have the car i ordered they pushed me into renting a car +400 euros - i had calculated that the bmw x1 could hold my luggage but they did not have any so i was obliged - i did not like that "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PETER - 12 September 2019

" I paid the rental fee in June in advance. After the rental Europcar charged me the rental fee again. I sent a mail to Auto Europe customer service, but I haven't received any reply yet. "

" No comment. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DANUT VALERIAN - 11 September 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by ALESSANDRO - 04 September 2019

" Maximum availability and courtesy, excellent assistance. Excellent price. "

" With Auto Europe no problem, everything simple and clear. Great price and assistance. Instead, total disappointment with the Europecar after years as a customer is the second time I have nasty surprises. This time even more. When picking up the car, the staff informs me that with only € 100 more I can have insurance coverage on the driver, transported personnel and luggage, he has me signed and he tells me that he immediately sends the email with the contract to my email address . I go away without thoughts, even if I don't receive the email I suffered. On the return of the car I discover instead that the Premium coverage was included in the contract at the modest sum of € 350, almost as much as the rental fee. In addition, having returned the car 30 minutes after the time marked on the contract - 10am (and not the actual withdrawal one - 11:30 am), I was charged for another day of hire. Everything obviously is not communicated to me at the time of delivery but I find out two days later, when I was already in Italy, thanks to the email received (this yes) but Europecar with the total expense. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by IGOR - 25 August 2019

" I've booked a car 2 days before the trip. The cost was absolutely acceptable - I was suggested dozen of cars for my needs. "

" Fast and convenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS PALMAS, ES - Reviewed by FLORIAN - 19 August 2019

" We had an amazing car, very modern and chique. We received a free upgrade also. "

" We had an amazing car, very modern and chique. We received a free upgrade also. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BORIS - 14 August 2019

" No problems "

" This was the fastest working staff at car rental I have ever seen. Both pick up and drop off didn't take more than 5 minutes. Car was also in good condition and clean, only washer fluid was missing what I noticed when I tried to wash the windshield after few days "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by DUSAN - 29 June 2019

" We will use Europcar again first next time. "

" Very good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IBRAHEEM - 24 June 2019

" The only issue I have is that the amount blocked on my card upon pickup hasn't fully unblocked and there is no clear reason for this... "

" The only issue I have is that the amount blocked on my card upon pickup hasn't fully unblocked and there is no clear reason for this... "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by VICTOR - 06 May 2019

" The car was exactly what I booked and the counter staff were very nice and helpful. "

" The car was exactly what I booked and the counter staff were very nice and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by IOAN - 01 May 2019

" i will do again "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 17 March 2019

" Best car hire experience in Spain in 25 years. "

" First class service , no hassle, minimal paperwork, car ready and waiting. Our VW Polo was excellent. Will definitely use Keddy again and recommended to family and friends. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by OLUSINA - 12 January 2019

" No Comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by U - 10 January 2019

" AutoEurope failed to provide a satisfactory service, failed to return the money for a rental car that was turned down at the pickup location "

" AutoEurope failed to provide a satisfactory service, failed to return the money for a rental car that was turned down at the pickup location "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by GIANLUCA - 25 November 2018

" I sent 3 emails at your italian support about how to know where is my pick-up, because this address was not clear: Keddy Aug 21, 2018 - 10:00 MENORCA PORT CIUDADELA ESTACION MARITIMA - MENORCA, ES in Ciutadela there are 2 Estaction maritima .... and the end I have lost 1 hour to find the address .... obviouslly both address were wrong, because my car was in a specific hotel of Ciutadella AND NOT in ESTACTION MARITIMA as reported by your italian support. Fortunatelly Europcar local team, waited me...but i spent other money to take a taxi/cab to move in the right PICH-UP. "

" I sent 3 emails at your italian support about how to know where is my pick-up, because this address was not clear: Keddy Aug 21, 2018 - 10:00 MENORCA PORT CIUDADELA ESTACION MARITIMA - MENORCA, ES in Ciutadela there are 2 Estaction maritima .... and the end I have lost 1 hour to find the address .... obviouslly both address were wrong, because my car was in a specific hotel of Ciutadella AND NOT in ESTACTION MARITIMA as reported by your italian support. Fortunatelly Europcar local team, waited me...but i spent other money to take a taxi/cab to move in the right PICH-UP. Probably next August i will be back in Ciutadella with other friends, and i think that i will rent a car to another supplier. BR Gianluca Colombo "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by KUM KAK - 23 November 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ELIZABETH - 19 November 2018

" It was fine "

" it was fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GUIDO - 19 October 2018

" It was a great travel, no troubles from the vehicle. "

" Just works as announced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MICHAL - 18 October 2018

" Auto Europe booking process was okay, but the company delivering the car not so much. "

" Extremely high charge for a minor scratch on a bumper (+ other hidden, manipulation costs). They also overcharged for child seats which I only realized after coming back home. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by ARTEM - 18 October 2018

" Went smothly as usual "

" Cheap service provided by Europcar, but try to upsale everything possible "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DANIEL MIHAI - 31 July 2018

" A lot of people at check-in, a long queue, but the staff managed well with it. Without any problem at check-out. "

" At the counter, they asked me to upgrade the car with a bigger one and I accepted. The car was fine, but I don't know if I really needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JACQUES - 28 July 2018

" Overall OK "

" There was a bitch of a woman who collectes the car. I tossed the key and left. Finally people at the desk in the airport they helped me well. Maybe you should do something about the above "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by KONSTANTINOS - 03 January 2017

" All was easy, very professional "

" Everything fine, very professional "

MADRID, ES - Reviewed by TITENKOV - 06 December 2016

ZARAGOZA, ES - Reviewed by IRINA - 23 November 2016

BARCELONA, ES - Reviewed by MARCO - 18 November 2016

BILBAO, ES - Reviewed by KENAN - 12 November 2016

" Cok iyi idi. "

" Tek uyarim keddy tabelasi yoktu. Islemleri europcar yapiyordu ben dikkat etmistim sorun yasamadim. "

MALAGA, ES - Reviewed by PEDRO - 07 October 2016

BARCELONA, ES - Reviewed by JURIS - 07 October 2016

" I was obligated to buy and add AdBlue... that was not checked by KEDDY. Damages was not noted before the delivery. "

BARCELONA, ES - Reviewed by OLEGS - 19 September 2016

" I use your services long ago and I am very satisfied by service. "

" High quality service by EuropCar with budget prices. "

MENORCA, ES - Reviewed by JOSE - 11 September 2016

LA LINEA-GIBRALTAR, ES - Reviewed by DAVID - 29 August 2016

SEVILLA, ES - Reviewed by ALICIA - 22 August 2016

SEVILLA, ES - Reviewed by LISA - 22 August 2016

" perfect Service, very helpfull! "

LA CORUNA, ES - Reviewed by JOSE - 19 August 2016

MADRID, ES - Reviewed by MARCO - 13 August 2016

" It'is very user friendly. All very functionally. "

" Service very fast. All it was ok. "

CADIZ, ES - Reviewed by SOPHIE - 10 August 2016

" All was good for this rental, easy to find et quick. "

VALENCIA, ES - Reviewed by GEORGIAN - 01 August 2016

BILBAO, ES - Reviewed by GERALD - 25 July 2016

" Keddy by Europcar were really great. I injured my ankle which made driving a manual difficult and they easily swapped the car for an automatic the same day (without charging me). "

SANTANDER, ES - Reviewed by ROBERTO - 22 July 2016

PALMA DE MALLORCA, ES - Reviewed by MICHEL - 04 July 2016

MADRID, ES - Reviewed by MARIO - 30 June 2016

MADRID, ES - Reviewed by RICARDO - 26 June 2016

BARCELONA, ES - Reviewed by DAINIUS - 24 June 2016

BARCELONA, ES - Reviewed by OLJAN - 20 June 2016

" The booking process was fine with no problems. Also the service provided on internet was good. "

" The experience with KEDDY wasn't at all good. We were presented at Europcar exactly at time. (which was the company who manages the service ). up to that fine. We waited for around 45 min to get to the desk and then the desk person start telling us so many bureaucracies that wasn't understandable. We asked him on what the reason on that, and he said: You should have been book directly at Europcar as we don't take responsibility of what is your contract with Autoeurope. the same also said by his manager. Than asking for additional insurance, because if no you can't take the car. We left and returned back after and hour ( shift changes ), made additional insurance in order to take the car. Definitely the experience was bad. bye. "

SANTIAGO, ES - Reviewed by CHRIS - 15 June 2016

" GPS only charged using direct USB connector; no clear directions to return location at Atoches train station. Very confusing,frustrating. Not on your company, but fuel costs and tolls were expensive and added up. Not Europcar's fault but still culture shock for me, otherwise service and reliability and all excellent. The GPS didn't like 'Finisterre' or 'porto' but accepted Finistra and 'oporto'. "

" Confusing the difference between Keddy and Europcar. Not clear what was going on. "

BARCELONA, ES - Reviewed by ALAN AXEL - 09 June 2016

" You have charged me over 2000 dollars one month after my rental for no reason, you are fucking thiefs thats all "

" Everyone sucks I honestly hope you all go to jail and the company goes bankrupt, you deserve it "

GRANADA, ES - Reviewed by KUNAL - 08 June 2016

" I am pretty disappointed with autoeurope. I had reserved a car with AutoEurope (EU10681445-1) and no where on the website was it mentioned that GoldCar does not rent car on US license and when I reaached at Granada Airport I was refused a car. After Frantic calls to the customer care I was pointed to fine lines in the terms and conditions and since it was a prepaid rental I stand to loose all my money. Finally I was offered a car from Keddy which was way more expensive and also a day later leading to lot of discomfort and expense to me. Also the one way rental fee was incorrectly mentioned as 60 Euros because I was charged close to 76 euros. "

LLORETT DE MAR, ES - Reviewed by EDVARDAS - 08 June 2016

MOJACAR, ES - Reviewed by CLIVE - 31 May 2016

MENORCA, ES - Reviewed by HENDRIK JAN - 31 May 2016

" Very good "

" Very good car "

GERONA, ES - Reviewed by TOOMAS - 05 May 2016

" Easy to use and good prices. "

" Good service and nice cars. "

TENERIFE, ES - Reviewed by PHILIPPE - 05 May 2016

MALAGA, ES - Reviewed by RAZVAN SORIN - 03 May 2016

" Every thigs was very good "

" Every thigs was very good "

MALAGA, ES - Reviewed by RUDY - 03 May 2016

" Although somebody at the German office told us that the local office in Reus would be open in the morning till 14.00, we found the office closed( 1-5-16 ). Upon arrival we received a voucher with different numbers than what we have paid and although we take F/F we (on the voucher) found a amount refuelling ( 18,70-) this all is a bit confusing for us. Easy understandable paperwork would be very helpful for your international customers!!!!! "

BARCELONA, ES - Reviewed by DAVID - 02 May 2016

" As usual, your service was fine. "

" Had no problems at all with rental. "

REUS, ES - Reviewed by JOSE MARIA - 29 April 2016

SEVILLA, ES - Reviewed by CHANTAL - 21 April 2016

GRANADA, ES - Reviewed by SHEN-HAN - 22 March 2016

" I have received two different charge from Auto Europe and Europe Car. I need your assistance to clarify the problem. "

" I choose a compact one, but they gave me a Picasso, which is quite different than a Golf. "

BENICARLO, ES - Reviewed by SERAFIN - 20 March 2016

" Everything ok, except the price which was a little bit higher than previous bookings. "

" good "

MADRID, ES - Reviewed by TANASE - 12 March 2016

LA PALMA, ES - Reviewed by GIOVANNI ANGELO SALVATORE - 07 March 2016

" They upgraded the type of car, letting me have one diesel model - less gas guzzler in such up the hill-down the hill road network of La Palma - free of charge. I have appreciated. "

MALAGA, ES - Reviewed by MIEKE - 02 March 2016

TENERIFE, ES - Reviewed by HADDA HRUND - 25 February 2016

" The only thing was the bad smokingsmell in the car "

NERJA, ES - Reviewed by CHARLES - 15 February 2016

" I would like to be informed when you access my account You took out 7.25 Euro on The 10. February 2016 what is this extra charge The hire of the rental was signed off on the 5 February at 9.45 I wish to have a reply!!!!! & an invoice for the sum you took on the 10 February Regards C.Wills "

" Autoeuropa//keddy I would like to be informed when you access my account You took out 7.25 Euro on The 10. February 2016 what is this extra charge The hire of the rental was signed off on the 5 February at 9.45 Regards C.Wills "