Auto Europe
- North America
- Central America
KEDDY ITALY CUSTOMER REVIEWS
- 7.5
- 7.7
- 7.8
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY ITALY Car Rental Reviews
Average Rating for Keddy :
BARI, IT - Reviewed by DANIEL-MIHAI - 06 September 2025
" No issues. Very smoth check-in check-out procedure "
" Everything ok: check-in, check-out, rented car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TARIK - 06 August 2025
" no "
" they did not give the car I booked instead they sold me a car within the same category with 370 euro upgrade.. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DESISLAVA - 21 July 2025
" The employees were true professionals, everything that was written in the contract was followed, there were no hidden fees or conditions. I am very satisfied and will definitely use the same company on my next trip! "
" Everything was at a high level! I am very pleased with the service and professionalism "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MIKULAS - 30 June 2025
" Europcar scared my right away that I do not have any insurance for my car. None. And if something happens I have to pay everything, even when I paid insurance with Auto Europe. I was therefore disappointed that they can automatically process my order, and take my money for the car, but not for the insurance. Booking the insurance with Europcar would have been more secure in that case. I was pressured by a lady behind the counter to buy an insurance, and I had to deny it many times before getting a vehicle. "
" Experience with Europcar was not great. We received bigger car and no plug-in hybrid as we ordered. Car was not ready on our arrival, and we had to wait for it for at least 30 minutes due to car being washed. Car arrived washed very poorly, having a dirt stains in the interior. Car was also damaged, but only cosmetically. Personnel was on the take over of the vehicle "semi-friendly" at best... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VERONA, IT - Reviewed by MARK - 24 June 2025
" nice car thank you "
" very easy to collect and return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ENRICO - 06 June 2025
" Auto Europe it's a guarantee but sometimes the renter treat customers not like the customers whom book directly from them "
" Old car, without optional (ie parking sensors, reverse camera, etc), full of scratches, fog light broken (it was not marked in the doc, I had to point out to the guy at collection), personell very lazy and superficial. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by LUC - 03 June 2025
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by IOANNIS - 26 May 2025
" VERY SATISFIED "
" VERY SATISFIED "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDELA - 21 May 2025
" If it is mandatory to inform about flight changes by phone call, customer service should be able to speak English. Overall very bad experience. Money paid for the car that was never given nor cancelled. "
" Horrible experience. Since the flight was 30min late, and arriving after 00:00 (original flight time was 23:30) we called the agency and told them about the delay. After 10min of struggling with phone communication since customer service cannot speak or understand English, the women on the phone said we will have to pay 36EUR since the pick up will be in out of office hours, we said no problem, but we will be able to pick up the car. We spend 1h waiting at the airport, calling the Munich call center since Bergamo did not pick up. Nobody waited for the car pick up, and Munich said they cannot do anything until the next morning. Next morning a male customer service said they can help make a cancellation and that I will receive a cancellation e-mail very soon. I did not receive a cancellation e-mail, ever, nor refund, nor anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SORRENTO, IT - Reviewed by PETTER - 15 May 2025
" We will book with them again soon. "
" Very nice staff at Keddy. Easy check out and ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KRISTAPS - 09 May 2025
" Very pleased. "
" All good, the only down-part was the car was full of bugs and it was an opel (not my personal preference) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ORGES - 16 April 2025
" every thing went smooth "
" Good communication. Nice car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by KEVIN - 21 October 2024
" The second driver charges that Autoeurope indicated we not correct and we were charged €15.76 per day instead of €13.12 (€23.76 more in all) "
" The vehicle was given to us with a damaged tyre (during the pickup, we were given to understand that the tyre was changed but in fact it was not). This could have been very dangerous especially since we were driving on a motorway. On returning the car we were charged €180 for a very insignificant scratch to the ally wheel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by SANJAY - 17 October 2024
" Really poor. Please see my comments above. I contacted Auto Europe regarding the case and was told that what happened to me is impossible. I had to repeat several times what happened to me but the operator kept insisting that it was not possible and that I should not have left without a car. Well that exactly what happened. She also told me that I was not entitled for a refund. I had to go to the airport again and Keddy told me that Auto Europe should refund me as Keddy cancelled the reservation. Could you please confirm my refund is on the way? "
" We did not get the car. The staff was extremely rude and refused to provide explanation why they did not give us the car. I had a sworn translation of my license apostilled by the Italian court as required by the Italian law but they still dot no accept it. They told me that they will not give me the car anyways and I should call Auto Europe to sort our my situation. So, I had to leave without a car that night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BASSEM - 21 September 2024
" Very bad "
" It's was very bad experience, the car that I rented stopped on the main road in bologna and it's took more than 3 hours to send the truck to pick up the car, I missed my flight and it's coast me a lot of money to get to Verona and buying new flights tickets, I don't know who will refund me this money back . I'm waiting for your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by JANIS - 11 September 2024
" Excellent, it was easy to modify the reservation. "
" The staff is nice and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by WAYNE PARKER - 10 September 2024
" Xxxx "
" Long line to check in at the Rome Fiumicino Airport. Stood in line for close to an hour. Otherwise no problems with the rental "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by STEN - 02 September 2024
" A very good rental web service! "
" Very quick and problem free rental. Clean and a new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIRIAN - 29 August 2024
" Hy all we made the reservation from Brazil and obviously we have a license from Brazil and not from Europe we get used to rent the car in Malpensa since the last 4 year always with Avis or Drivalia without any kind of problem. When we arrived to Malpensa and talking with the employee of Europe Car they said to us that without the international Lincense we can´t reserve the car but we just paid. Now I would like to understand who can be possible to receive my money that I paid just I haven´t used the service "
" Hy all we made the reservation from Brazil and obviously we have a license from Brazil and not from Europe we get used to rent the car in Malpensa since the last 4 year always with Avis or Drivalia without any kind of problem. When we arrived to Malpensa and talking with the employee of Europe Car they said to us that without the international Lincense we can´t reserve the car but we just paid. Now I would like to understand who can be possible to receive my money that I paid just I haven´t used the service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by BERNARDINO - 24 August 2024
" There were no incidents so my interaction with autoeurope was limited to the booking function. I appreciated that I could change the booking after the first booking was done without incurring any penalties. "
" I thought that the cross-border surcharge of 10€ per day was quite high. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JANIS - 24 August 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DEEPAK - 19 August 2024
" Autoerope is an excellent auto rental agency and they left a very pleasant experience. I cannot write enough good words / best is to use them and find out yourself - proof of the pudding is best checked by eating it....and then you also will become a fan ..... Best of luck and cheers to Autoerope team to help travellers on many more amazing journey's together Regards Deepak "
" I loved Autoerope and I will again and again go with them Excellent service and transparency plus high customer satisfaction I loved the entire process Regards Deepak "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ELENA - 17 August 2024
" Great as usual "
" It was ok, just none was at the checkout and so it was a bit confusing as nobody had explained to return the keys at the main desk. Moreover, we've been charged with unexpected fees, we picked up the car 15 minutes after the reservation timing as the flight was delayed and the person at the check in did not inform us about that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENOA, IT - Reviewed by TARU HANNELE - 30 July 2024
" As written above, make more clear on the voucher that you send to your customers that the desk is outside Genoa airport 100 meters from the terminal on the parking lot AND that the rental company is Europcar/Keddy. Thanks! "
" When I received the Auto Europe voucher (number EU21326601-1, Keddy reservation number 1177313466) it was unclear that the actual rental company at Genoa airport is Europcar. You should write Europcar somewhere on the voucher, not only Keddy, since there are no Keddy signs anywhere at the airport. Also about pick-up information on the voucher: there is no desk in terminal at Genoa Airport. The desk is outside the terminal on the parking area and above the desk there is a big green sign with Europcar logos, no sign with Keddy. It is hard to find the rental place when this essential information is missing. Please improve! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREI - 09 July 2024
" The car was very used and also with a lot of scratches and errors "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by DAVID - 09 July 2024
" There is a shuttle bus to get the car when i specified at airport... "
" Car wasn't in great condition. Must have been an ex company car as you could see where a logo was removed on the side doors. Windscreen washers not working. No spare tyre. Luckily I didn't need. Still waiting on the deposit back which was over 900euros as opposed to 800 as specified on our agreement. Not cheap for what it was. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by DORIN - 08 July 2024
" everything was perfect "
" fast and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JULIAN - 01 July 2024
" As above "
" All good except: 1. >90min queue at pick-up. Quite a few people ahead but each customer took an age. 2. The car was a diesel and the "add ad-Blu" warning light was on as we drove out of the airport - a little annoying. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MEMET SARP - 26 June 2024
" Europcar didn't release the car, by claiming that my International Driving Licence given by our government is NOT an International Driving Licence. I have two bookings from Europcar through AutoEurope with ref. nos EU20631889 and US4691859, at which I didn't face any problem before. Even I have direct bookings from Europe Car with ref. nos 20015575 and 11893539, at which I didn't face any problem before, too. I want my payment to be refounded asap. Awaiting your help. "
" Europcar didn't release the car, by claiming that my International Driving Licence given by our government is NOT an International Driving Licence. I have two bookings from Europcar through AutoEurope with ref. nos EU20631889 and US4691859, at which I didn't face any problem before. Even I have direct bookings from Europe Car with ref. nos 20015575 and 11893539, at which I didn't face any problem before, too. I want my payment to be refounded asap. Awaiting your help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JONATHAN - 13 June 2024
" Reliable. Easy to make a booking. "
" Very efficient. People were extremely nice and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 10 June 2024
" I ordered the diesel car. When receiving the car, a receptionist informed me that he could not provide me with a diesel car due to company policy and offered to take a gasoline car with an automatic transmission. According to him it is an upgrade. I did not agree that it was an upgrade because for me an economical car is more important than an automatic transmission. Because it was late and tired after a flight and a long drive that awaited me, I decided to take what was available. I don't have a problem with protecting the environment, but why do you allow me to choose a car with a diesel engine when ordering? Very disappointing. "
" The windshield washer system didn't work. Two connections of a trunk lid shelf lanyard were broken. The smell in the car was unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by JURIJ - 23 May 2024
" 1 sec check out. All OK. "
" Good new car. Pleasant and quick check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEREMY - 17 May 2024
" I will certainly use Auto Europe in the future - good options and easy to use "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 02 May 2024
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TONY - 29 April 2024
" I hope someone from AutoEurope gets back to me as I've been waiting for a month with no reply! my email is tony@cyberspace.com.mt "
" i was refused access to my booked car as the car hire front desk said I was on some form of black list but refused to tell me why. He refused to give me my money back as he said I should have cancelled 24 or 36 hrs hrs before - something which I couldn't do because I never got informed that I would be denied access to my booked car for any reason.
I have an email from the front of desk agent to this respect see below
Sansone, Giuseppe
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARINA - 17 April 2024
" make sure Keddy gets this feedback so they can identify this employee. "
" Absolutely disgusted beyond belief with the attitude and treatment of the lady at the counter on duty March 23 at 10am. She a terrible piece of work. she does not belong in a customer facing role at all. Because of her Auto Europe almost lost all future business from the travelers in my family and friends. And I have already blacklisted Keddy. After arriving on an overnight flight and having to travel by train and bus to Linate I arrive with my child to a completely empty agency only this disgusting lady and her male colleague. No other customer whatsoever. Because she either had a bad day or maybe didn't like my face and accent she refused to accept my driver's license. Which is utter BS as I and my husband have both rented from autoeurope in the past using this same country license. She was so mean and rude and even to my husband over the phone as he tried to reason with her in Italian, her language. After she kicked us out my child was extremely upset, myself as well. We couldn't understand why she just refused us for no reason other than to be extremely nasty. My husband then proceeded to use autoeurope again to book a car with Budget. We had to wait 4 hours but after that everything was fine, and we were very happy with the budget employee and car. Please find out the young black hair lady working on March 23 in morning shift after 10am at Keddy counter Linate airport and make sure her employer knows what an unprofessional, rude and mean employee she is. I'm sure she has caused the company to lose a lot of business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GIOVANNA - 07 March 2024
" everything ok, except initial difficulty in finding the right counter, since car rental was europcar and not keddy "
" everything ok, except the fact that car rental was not keddy but Europcar "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 27 September 2023
" I always use Auto Europe to book my cars, usually quite interesting offers, this time was quite expensive "
" There is no sign of KEDDY, only after several enquires at the other counters I discovered thet Keddy belogs to Europcar "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by TRACY - 07 September 2023
" no additional comment "
" Car seemed older and less cared for than any other I have rented in the past years. Lancia Ypsilon with old fashioned dashboard, not easy to read, Hybrid vehicle with no extra explanations given (battery indicator fluctuated wildly). Seemed to lack power very often when going up hill or overtaking "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by RICCARDO - 29 July 2023
" All went smoothly. "
" The pricing of optional things such as a second driver is not very clear. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DIMO - 08 May 2023
" Generally fine "
" All good ,just the tech.condition of the car was worrying us a bit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by TARAS - 23 April 2023
" - "
" Unfortunetely, It was bad experience. Keddy is Europcar in Bari. It is the same company. When I rented the car, europcar stuff didn't talk me about using private parking in Napoli. But car or some car device stolen is usually for Napoli. i have car accident, rear lamps and audiosystme were stolen and i should pay 900 euros for it, i don't agree with it. Another one reason, thah i should pay fuel fee but I have returned car with full tank. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ERNESTAS - 17 April 2023
" during pick up there was about 15 people waiting in line. only 2 persons worked at the counter, they were also bringing the cars and accepting returned vehicles. Work efficiency was terrible, they had no experience working with computer and reservation system. it took us nearly 2 hrs to wait in line to get our car. almost same thing during return "
" during pick up there was about 15 people waiting in line. only 2 persons worked at the counter, they were also bringing the cars and accepting returned vehicles. Work efficiency was terrible, they had no experience working with computer and reservation system. it took us nearly 2 hrs to wait in line to get our car. almost same thing during return "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TURIN, IT - Reviewed by GILBERT - 26 March 2023
" Turin Airport. Very satisfied with service "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ATHANASIOS - 14 March 2023
" the car rental company refused to give me the car because I don;t hold an international driving license. According to the terms and conditions of our contract, the an International drivers license is mandatory for renters holding a non EU license (my nationality is Greek and Belgian). When I contacted the customer service of autoeurope, they gave me again the same misleading information. I request at least reimbursement of the amount I paid. "
" the car rental company refused to give me the car because I don;t hold an international driving license. According to the terms and conditions of our contract, the an International drivers license is mandatory for renters holding a non EU license (my nationality is Greek and Belgian). When I contacted the customer service of autoeurope, they gave me again the same misleading information. I request at least reimbursement of the amount I paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALEKSANDR - 12 October 2022
" I understand your position: regardless of whether you incurred real expenses or not, you want to squeeze the maximum money from the client. Keddy provide me information that no charge for anything in this case, but you charge me to full price. I will contact my bank to cancel the transaction, since you are scammers: you did not provide any service, but took the money. None of my family and friends will ever use your company again. And of course, I will make a statement about this in my social networks and ask you to make the maximum repost. People should know that you are playing a dishonest game and beware of autoeurope company like you. "
" Keddy can not "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by TOM - 12 October 2022
" It was a good booking experience. The driving - not so much "
" The car was not in good shape, multiple bumps and dents, almost could not carry its own weight uphill (unless in 1st gear) and sometimes could not mechanically enter reverse and I had to let it roll a bit in neutral before the gear knob agreed to stay in reverse. I've driven this specific model on other occasions with no such problems "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by OLIVER - 11 October 2022
" Excellent price! I saved over 200 euro by cancelling a booking ( free of charge) that I had made months before and booing this one 2 weeks before departure. "
" The staff were efficient at the Milan Bergamo office. The car had bumps, dents and scratches on every wheel and panel and a seat was stained. We made sure that we took loads of photos just in case we got charged fee them and requested that the stained seat also got put onto their list as it was not listed. We took the car back a day before we left the country as our flight was much earlier than the office actually opened. We were worried about getting charged for the various dents but everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by VIOREL - 02 September 2022
" Ok "
" It was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by BRIAN - 28 February 2022
" Nothing more "
" Traffic outside your office is terrible. There has got to be a better system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARTIN - 21 February 2022
" At Check in counter we told the employee we needed snow chains as we were travelling to Livigno and a snow storm was forecasted and it is also by law to have chains in Italy at this time ofyear. We got stuck in ice uphill and when we tried to fit the chains were far too small. Fortunately we found help. We phoned Europecar for assistance to have chains changed several times with no help from them. When we phoned AutoEurope they diverted us back to Europecar. Next day roads were very icy and dangerous Very very unsatisfied "
" We dealt with Europe car "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ALESSANDRO - 25 November 2021
" it depends, every time it's a different experience. many times I find better or much better deals on rentalcars.com.... "
" the only negative was that the car, with 40k km, had some structural "noise" when starting from 1st gear, as if it had a chassis/gearbox issue of some sort, that kept me a bit worried. nothing major, but the car might need a pit stop at a mechanic. it was clearly not a newer vehicle, but given that keddy is a low cost branch of europcar, I guess it was to be expected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOSIP - 17 November 2021
" Greetings! We had a problem while trying to rent two cars at your rental station in Napels, Italy. While trying to leave a deposit, 3 cards got rejected. Paying in cash wasn't a option since the shop was closed at the time we needed to return the cars. We asked for a money refund but the lady working at the rental said she could not help us. I'm kindly asking if it's possible to still get a refund for reserving two cars. Kind regards, Josip "
" Greetings! We had a problem while trying to rent two cars at your rental station in Napels, Italy. While trying to leave a deposit, 3 cards got rejected. Paying in cash wasn't a option since the shop was closed at the time we needed to return the cars. We asked for a money refund but the lady working at the rental said she could not help us. I'm kindly asking if it's possible to still get a refund for reserving two cars. Kind regards, Josip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEXANDRU - 04 November 2021
" Good experience. Nothig to blame "
" Good experience. Nothig to blame "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by MARIO - 04 November 2021
" A very positive experience with a very efficient, fact and environment friendly vehicle. I was very satisfied by the overall service. "
" While the overall experience was very positive, I have to say that I was very disappointed by fact that I was charged an extra 36.60euro at Europcar front office for an after office hours fee due to an unexpected delay. Having said this I would like to complain about the charge and expect a refund of the fore-mentioned amount since the voucher document stated that offices at Perugia Airport opened till 19:00 not till 18:00. I had put my mind at rest that I would had made it on time. I already sent my complain through Auto Europe website for which I did not get any feedback yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ARVYDAS - 13 October 2021
" Thank you, everything was fine and without any problems. Arvydas "
" The car rent process was without any problems. Quick and easy. The car was in a good condition. Thank you. Arvydas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by JAMES - 14 September 2021
" Looking forward for the next trip with Keddy "
" Overall it was a very satisfactory experience , this was the first time I rented a car abroad. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDREAS - 07 August 2021
" Everything was great; there were no hidden costs and we didn't have any incident with the car. The car was as presented in description, almost new. I liked the fact that it was a hybrid, although it consumed a bit too much for fiat 500 hybrid, but I guess that's expected for a fiat "
" Keddy is in fact Europcar. Everything was great, the car was almost new, (only 7800KM) it was clean and ran perfect. At the drop-off there was a guy who waited outside and picked the car. Great experience! I highly recommend europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TIIT - 22 July 2021
" Terrible! it is not possible to reach Keddy py phone . Phonecenter (Auto Europe)talked with Marta and she let us twice to hold for 20+ minutes It was very unpleasent communication. Keddy is more or less ok "
" ok "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDREI - 09 June 2021
" Very pleased! "
" Mattia, the guy who rented us the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by VALENTIN - 12 February 2020
" the order was served by Europcar. They even didn't have brand name Keddy on the counter "
" the experience is negative. We arrived to Verona airoport to drive to dolomites mountains to ski. we were 4 people with huge bags with mountain ski equipment. that was the reason for me to book Passat with huge luggage boot. on the counter desk i was informed that they don't have Passat ( they spoke to each other Italian and I understood that the car was in Bolognia ) I was proposed Nissan Qashqai as the only option. the car was new but the luggage boot is significantly smaller - that is why I didn't book the car initially. We could hardly put our bags into the car "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 06 January 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ATA - 15 December 2019
" Smooth, friendly, professional "
" Smooth and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MICHELE - 21 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by GIANCARLO - 14 November 2019
" perfect service!! "
" Perfect service!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 15 October 2019
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by PRZEMYSLAW - 03 October 2019
" good experience, hope no radars catch me in Italy :) "
" The staff was helpful. They are good people. Especially guy who takes care of the paperwork, advice me the full insurance in great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by Å?YGIMANTAS - 17 September 2019
" I was disappointed, because I had to pay significantly more than it was agreed that the car came with a more serious insurance package. because I bought one car but got another, more expensive, but you made an agreement stating that you wouldn't pay more "
" good enough car for tuscan roads "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SALERNO, IT - Reviewed by PASCALINE - 28 August 2019
" Good experience until the day we dropped the car off. Really quick inspection and it was over. We go and a few hours later, we were in Naples and realized we had forgotten a pair of sunglasses. We called and asked the woman of the Salerno's office if she speaks english, she said no and just hang up.... very rude, we call back and made an effort to speak italian to explain about the sunglasses (we remembered precisely where they were in the car). She said she will verify. Two hours later, she said nothing was in the car. It let us a very uncomfortable feeling about this situation but most of all the way she answered to the phone was very rude. The other staff was very kind. "
" Keddy ? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by DARIO - 08 August 2019
" Good experience with the vaucher supplier Not that satisfied with the car supplier "
" I was not 100% satisfied with the car cleaning. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GEORGIOS - 02 August 2019
" It's very good experience! "
" It's very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KARL - 29 July 2019
" Great to allow 48 cancellation notice and just get the wait time reduces and /or computer systems in sync and it would have been a higher satisfaction score. "
" The queue for the counter was extremely slow. This was due to the computer systems not being synchronized. I recommend allowing customers to provide all details in advance so that it means less data reentry. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by IVANA - 25 July 2019
" I couldn't realize the rental due to not possesing the international driving licence. It would be fine to pay one part of the cost, since the rwntal wasn't realized, but I was charged the whole cost for the 10 day rental. All the other companies accepted my regular driving licence since it has everything written in latin "
" Keddy is probably good rent a car service, but I didn't have chance to try it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by CARMINA - 15 July 2019
" OK "
" Was great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by EVANGELOS - 12 July 2019
" All experience was grate! "
" Nice company with polite personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JURAJ - 29 June 2019
" Good , no problem with drop off process. I got new car. Pick up process little slow. "
" It was Europcar. Pick up process little slow. I got new car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IHOR - 07 May 2019
" I got a different car from the booked one, Lancha instead of booked Polo. Lancha was damaged, all in stratches with quite dirty saloon. I pictured it. I took 10 days rent. "
" I got a different car from the booked one, Lancha instead of booked Polo. Lancha was damaged, all in stratches with quite dirty saloon. I pictured it. I took 10 days rent. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VERONA, IT - Reviewed by JURIS - 20 March 2019
" Easy to manage the booking, good prices. "
" Fast and friendly, only not so easy to find. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JOZEF - 24 January 2019
" As always it is quite hard find rental conditions, specially amount of cdw excess and other points. This is generally same with all rental companies and booking sites as well. Please, no small letters and give all info before payment button pressed. "
" Airport Bologna even your reservation is Keddy, you have to look for Europcar counter and signs. Office is right in the hall, booking was quite smooth. Only complain is for direction signs for parking lot which is not visible enough. Car was not cleaned well, specially windows. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by SHOJI - 06 January 2019
" It was very smooth at the local rental car office. Very good. "
" It was a little bit difficult to find Keddy because it was "EuropeCar" at Palermo. But besides it, the rental was very smooth and satisfied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARMA, IT - Reviewed by ENZO - 05 December 2018
" It works pretty well. "
" The car was not in proper conditions, including some damages that could even put my family´s life at risk (wind shield could brake at any time). Hopefully nothing happened. I would love to be contacted about this. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MIKHAIL - 07 November 2018
" autoeurope service overall is good "
" I'm using auto europe for a long time already and really satisfied and the overall experience has always been great, but this time europcar service was terrible. I was waiting for a car on the parking for almost an hour and finally they charged me for already existed scrape on the front bumper for about 300 euro. Absolutely terrible experience with europcar! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOHN - 02 November 2018
" Best prices in town "
" Great price for a nice car. I have more reservations coming up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SAVVAS - 16 October 2018
" This is not Keddy's fault but the signs at the airport returning the car are very confusing. Nobody bother to tell us where to return the car. The sings pointed to NISSAN and no indication where Keddy or Auto Europe was. It took some stressful guessing. Make the return easier or clearer. "
" At the pick up counter there was no sign for Keddy. Took ten minutes to locate. Was not clear. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ROBERT - 22 September 2018
" Good work. "
" Very smooth and excellent car quality and friendly service at airport counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JESÚS - 20 September 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MILCHO - 03 September 2018
" The rest was more or less fine :-) "
" I don't know if it is about Keddy, however I was unpleasantly surprised by the lack of option to have full insurance coverage on Auto Europe site. Going at the desk, I had to pay unknown till that time amount of money, to be fully insured. In other words it appears as a hidden, unknown cost. The rest was just fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by CHARLES - 30 August 2018
" I called auto Europe outlining my problem and unfortunately the reply I got was that I needed to sort it out myself with Keddy. Not happy "
" The process was smooth. Unfortunately my credit card got blocked twice. This affected my holiday as my funds were tied up. I tried to get it sorted, but it didn't get sorted until I returned home from my holiday. I am not happy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by WEI NI - 25 August 2018
" Terrifying to be driving in Italy, really glad I chose to rent a smart car and the whole process was seamless with autoeurope and the pick up. 10/10 "
" Great service, really friendly staff at the counter. The only provider that would take debit card as a deposit, highly recommended even though its slight more expensive than other companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by AGOSTINO - 23 August 2018
" Everything went smoothly and satisfactorily. "
" No particular comment, see below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 21 August 2018
" - "
" ok, although last minute Insurance was a bummer "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by COLIN - 15 August 2018
" excellent would choose keddy again "
" excellent would choose again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VICTOR - 15 August 2018
" The 840eur guarantee is way too much compared to the 141eur cost of the rental.. and it's been 3 working days and the guarantee money was still not refunded! "
" It was not clear enough that qe have to go to Europcar company for our booking at Auto Europe.. also the Europcar initially told us that they could not find our booking. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ARCHELAOS - 24 July 2018
" I am very disapointed because when I droped off my car at the Naples Airport, I was charged for a small scratch at the right side of the rear dumper that I it was already when I recived the car but it was not written on the contract at the paragraph of the damages and I did not noticed it. Unfortunatelly I did not take a photo of that part of the car so I can't proove anything, but as you can see fron your archines I am a customer of auto europe for many years I suppose that you shall do something about this charge. "
" I am very disapointed because when I droped off my car at the Naples Airport, I was charged for a small scratch at the right side of the rear dumper that I it was already when I recived the car but it was not written on the contract at the paragraph of the damages and I did not noticed it. Unfortunatelly I did not take a photo of that part of the car so I can't proove anything. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MIHNEA - 17 July 2018
" Good prices Wide coverage "
" Brand new car Very friendly staff Drop off very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHI HANG - 15 July 2018
" Same as above "
" The overall experience in Keddy was good except the staffs at the car return in Termini station, the staffs there were very impolite and rude. While we returning the car in Termini station which located in a multi-storey car park, we found most of passways at the floor of Europcar were blocked by the other rental cars and we cannot drive our car to their office directly. We looked for their assistance and asked whether they can go and inspect the car with us (Both the staffs and our car on the same floor and they were just 30-40 m away) but they refused to do so and said we must park the car in front of their office. The problem was most of the passways were blocked and the way to their office were blocked too! We spent more than 10 minutes to backtrack, reverse drive and park the car to their office finally. Then they just picky about a small scratch on the tire cover which was existed when we picked up the car and told the staff at that time as well. We asked them to check with their colleagues and they ignored us. They requested us to make a compensation and sign a paper to admit the damage. Of course we did not do so and they yelling at us to leave. The whole car return process was unease and awful, we never met a car rental company with such poor service. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by TIMO - 13 July 2018
" OK "
" It would have been great if the voucher would have said clearly that Keddy is handled by Europcar. Now there was no Keddy signs anywhere. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by VILIUS - 10 July 2018
" Superb. "
" I am supprised about how good service quality was. If they stay at current price level - this is the best top quality / reasonable price solution. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ROBERT - 09 July 2018
" Good Service overall...however preferred another car from lanciaY10 ...had no others available of the same category...but I will use again "
" Good Service overall...however preferred another car from lanciaY10 ...had no others available of the same category...but I will use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KRISTIINA - 16 May 2018
" As we got upgrade, the car was really good - fuel consumption was low and car had sufficient engine for highways and uphills. "
" As there was no sign of Keddy, the car was hard to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IOANNIS - 03 May 2018
" very happy to rent from keddy "
" absolutely satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RADU MIHAI - 02 May 2018
" Not good. Found out in the airport about the credit card needed for pick-up of the car. You can imagine that I could not do anything at that point to get a credit card because this was not requested at booking. "
" Did not know about needing credit card for pick up. This should be clearly stated everywhere when you book. and not allow to book cars if you don't have a credit card. What good is it to book a car with your debit card and only find out when you get there that you need a credit card. You should check if the customer has a credit card before he arrives in the airport to pick -up the car. So don't let people without credit cards book and pay for cars if you don't let them pick up the car with their debit card. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by MICHAEL - 28 April 2018
" Everything was fine except I ought not have let me be persuaded into buying extra insurance for running out of fuel "
" Good value and a decent car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ROLANDAS - 26 April 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ARBEN - 10 April 2018
" N/a "
" I had car smaller than I was expecting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ILMARS - 01 August 2017
" Car was ready for me and no further problems. Only you charged my credit card after I made reservation, however you promote free cancelation 48h before pick-up date. "
" Thet offered also their extra insurance, and was unhappy that I bought it through your company. But it's their business. "
BERGAMO, IT - Reviewed by KRISTAPS - 20 July 2017
" I was waiting 3h for car. I didn' t get any real support from Auto Europe. "
BARI, IT - Reviewed by GIEDRIUS - 20 July 2017
VENICE, IT - Reviewed by COLIN - 19 July 2017
BERGAMO, IT - Reviewed by SORIN - 15 July 2017
" Everything was absolutely perfect. the car could have been a little bit cleaner, but besides this, everything was smooth and quick. The pickup and the drop off very quick. We had a Citroen C1 with petrol furled engine. The car was in very good condition. "
BERGAMO, IT - Reviewed by ÜLARI - 14 July 2017
" Easy and well explained "
" Nice people and no troubles occurred. Also fast service both in the office and at the drop-off. "
BERGAMO, IT - Reviewed by OCTAVIAN NICOLAE - 11 July 2017
MILAN, IT - Reviewed by MIKK - 04 July 2017
" Did not get the car promised, instead got better car, but with manual gearbox. NAVI was good, but had no time to configure it to English, so had to learn Italian. "
" Nice receptionist, did what he could. Felt that kind of for my better benefit. "
PISA, IT - Reviewed by DILEK - 01 July 2017
" Keddy at Pisa airport was at Europecar desk so we lost time wİting at the aıtoeuroğedesk que. Keddy has taken deposit 300 euro. Although car had full insurance Kesdy said we should pay them in case of damage and take refund from autoeurope "
VENICE, IT - Reviewed by IGOR - 29 June 2017
SAVONA, IT - Reviewed by MARIE - 28 June 2017
" Depending on the company choose, the service is ok, but they should make you pay once at the agency to avoid the kind of problem I had .. "
" I was 5 minutes late and the agency was closed, nobody called me before closing... we were a Friday evening and the agency was closed for the all week end so I did not have a chance to pick the car the morning after. I had already paid and the customer service told me they can't refund me as it is my falt and the agency already took the money. So I loose my money and had to book a car with another company as autoeurope did not find any solution. It is the second time I have problem with rental companies, the first one was with gold car. "
OLBIA, IT - Reviewed by ELIZABETH - 26 June 2017
" Long queues at desk and signs for Keddy checkin in wrong place. We queued for one hour. "
MILAN, IT - Reviewed by LIVIU MIRCEA - 22 June 2017
" It's been 3 weeks since I returned the car and they still doesn't released the deposit amount. So basically they are keeping my money for no reason and after repeated phone-calls made with them, they cannot solve the situation. Waiting their solution, but it's not coming. Meanwhile I have my money blocked... "
MILAN, IT - Reviewed by LEONID - 21 June 2017
" Заказывал эконом в Мальпенсе, Милан, терминал 2. Получил Fiat Punto 20 000 км в Europcar. Получение и сдача - все гладко. Остался доволен. "
ROME, IT - Reviewed by YAUHEN - 19 June 2017
" Very nice company with perfect service and good car park. "
" Good company with perfect service! We booked a car and it was ideal! Thank you very much! "
OLBIA, IT - Reviewed by GREGOR - 17 June 2017
BARI, IT - Reviewed by RAMONA ANDRA - 13 June 2017
ROME, IT - Reviewed by MAKSAT - 10 June 2017
BARI, IT - Reviewed by SAMULI - 06 June 2017
CATANIA, IT - Reviewed by CARLOS - 31 May 2017
" Customer service was very good. There was just a big queue to take the car. "
OLBIA, IT - Reviewed by ANTONIUS - 03 May 2017
MILAN, IT - Reviewed by RUSLAN - 29 April 2017
CATANIA, IT - Reviewed by ANTHONY MARIO - 20 April 2017
" Excellent service and car in extremely good condition practically new "
" Very good value for money "
TREVISO, IT - Reviewed by PHILIP - 03 April 2017
" Great communication and easy booking with all necessities.. "
" The car was great, new and perfect for long journey without problems. Very satisfied! "
MILAN, IT - Reviewed by ARIE - 18 December 2016
" מחיר אטרקטיבי תמורה מלאה "
" שרות מעולה בלי עיקובים "
ROME, IT - Reviewed by LUIS - 22 November 2016
" Perfect "
" Perfect "
BERGAMO, IT - Reviewed by ALEXANDRU - 18 November 2016
MILAN, IT - Reviewed by MICHAEL - 15 November 2016
" Dropping off the car can be difficult. There is no place to park so one is forced to double park in a busy street. The office is understaffed (at least on the Sunday night we returned our car) and we had to wait for a while. The staff are nice though. "
BERGAMO, IT - Reviewed by ALEXANDRU - 07 November 2016
CATANIA, IT - Reviewed by ERIK - 06 November 2016
" The confirmed car was not there at all. "
" The car reservrd through autoeurope was not available at all, the replacement was dacia, with the comment that this is much better then jeep. The car was full of schreches. So not a nice experience at all. "
MILAN, IT - Reviewed by VISIT - 01 November 2016
" Simple and quick reservation. "
" It's the same as europcar, good service. "
MILAN, IT - Reviewed by MUTHUSAMY - 12 October 2016
" I congratulate AutoEurope on their quality of service, even if I was disappointed to learn at the time of actual car pickup that my promised full insurance coverage (per the phone conversation) was not actually so. I was fortunate that the car was returned in the same condition as I took it, so there were no problems. "
" The so called 'same class as Qashqai' was not the same, at least in my opinion. The Opel Mecca boot was a lot smaller than the earlier car, and even though I had been promised an automatic gear stick, it turned out to be a manual one, and the auto start/off function proved to be a constant disaster (and danger) throughout my driving, esp. as I had to change gears often traversing mountains, and the engine kept switching itself off during the gear changes! Also, I had frequent faulty warning signs on the dashboard about tyre pressure being low, which proved to be not the case when I actually checked it. In fact, the warning came on within a few minutes of my departure from Malpensa airport. "
BERGAMO, IT - Reviewed by TOMAS - 12 October 2016
" Good service. "
BARI, IT - Reviewed by ALEXANDRU - 10 October 2016
FLORENCE, IT - Reviewed by FLORIN CRISTIAN - 08 October 2016
" Positive: Easy to drive, maneuverable. Mirrors greatly assist in the execution of maneuvers. If you do not have big luggage is spacious. Less positive: Engine power is undersized (~ 1500cc). The wheelbase is very low. I had problems with the country roads. "
ROME, IT - Reviewed by JEFFREY - 04 October 2016
" AutoEurope is not the problem. The vendors they employ are. The vehicle I rented had numerous damage to the body yet no employee of EuropeCar was willing to document said damage. The vehicle I rented had low tire pressure and a warning light kept appearing on the dashboard. "
" AutoEurope is not the problem. The vendors they employ are. The vehicle I rented had numerous damage to the body yet no employee of EuropeCar was willing to document said damage. The vehicle I rented had low tire pressure and a warning light kept appearing on the dashboard. AND I was continually asked if I wanted to buy extended coverage when it was cleat that the car was completely covered. "
MILAN, IT - Reviewed by HASAN BASRI - 20 September 2016
" best prices fast web site "
" good and fast servis helpfull staf good and clean car. "
ROME, IT - Reviewed by MICHAEL - 19 September 2016
" Used you for years and will continue to do so "
" Excellent service! Speedy car pick up and drop off. "
TREVISO, IT - Reviewed by WALTER - 16 September 2016
BRINDISI, IT - Reviewed by DOMENICO - 15 September 2016
" Gentilissimi e molto disponibili auto come da descrizione nella prenotazione "
VENICE, IT - Reviewed by DAVID - 14 September 2016
CATANIA, IT - Reviewed by PAOLO COSTANTINO - 14 September 2016
" Servizio clienti AutoEurope efficiente. Effettuata una prima prenotazione (per il medesimo periodo) che prevedeva una tariffa più alta, mi è stato spiegato, telefonicamente, come operare per aderire all'opzione "miglior tariffa garantita". Seguite le indicazioni ho potuto beneficiare di una miglior tariffa a parità di veicolo e periodo prenotati. Durante il noleggio ho subito un danno al veicolo (coperto dalla garanzia Super Cover), per il quale ho saldato la franchigia al noleggiatore in fase di riconsegna del veicolo. Al mio rientro ho seguito la procedura prevista per il rimborso inviando la documentazione via mail il 09/09/16. Il 14/09/16 AE mi comunica, sempre via mail, che riceverò accredito importo su carta! Complimenti Autoeurope! "
" Keddy=Europcar, ovvero sempre una garanzia. Arrivo il 22/08/16 all'aeroporto di catania e, una volta raggiunto il box esterno degli autonoleggi, mi accoglie un Operatore efficiente e preparato che illustra le franchigie e le coperture assicurative opzionali da loro offerte. Nel momento in cui faccio presente che ho già sottoscritto una polizza "Super Cover" con Autoeurope non insiste minimamente nel propormi pacchetti opzionali e, in meno di 10 minuti, mi fornisce chiavi e documenti del veicolo (una peugeot 208 con 4.000 Km, praticamente nuova....). Al mio rientro, sabato 03/09/16, nonstante vi fosse il parcheggio colmo di veicoli in riconsegna, provvedono ad espletare le procedure di rientro in meno di 15 minuti. Efficientissimi. "
MILAN, IT - Reviewed by ANTONY - 13 September 2016
" Please note that there is no Keddy desk and the Europcar desk is the one to use. I believe this could be confusing for some clients "
ROME, IT - Reviewed by FABRIZIO - 13 September 2016
" EVERYTHING WAS PERFECT "
" ZVERYTHING WS PERFECT "
CATANIA, IT - Reviewed by GIOVANNI - 12 September 2016
MILAN, IT - Reviewed by JOHANNES - 10 September 2016
" Fantastic company! Easy to deal with and the merit fleet of cars are all cared for well. "
" Amazing team, very easy to work with! "
PALERMO, IT - Reviewed by GIUSEPPE - 10 September 2016
" Quickly answer, good support and assistance "
" We bought additional insurance. The price was very high ,220 euro for 8 days and they put in hold on my credit card 600 euro without any reason because I bought a full cover insurance. Not Accettable . I will send my comment also to europcar/ keddy and I will avoid in the future to rent car with this company "
ROME, IT - Reviewed by ADRIAN - 10 September 2016
" A+ Car was in excellent condition and it satisfied our needs through out. "
" Very good "
CATANIA, IT - Reviewed by MATTHIAS - 08 September 2016
BARI, IT - Reviewed by ALBERTO - 05 September 2016
" Car as requested, clean and almost new. Staff very kind. Money blocked on credit card was the least with respect to most RAC. Which was a pleasant surprise.Check out for Return car was quick. "
TREVISO, IT - Reviewed by DANIEL - 05 September 2016
MILAN, IT - Reviewed by MARIA CARMEN - 03 September 2016
MILAN, IT - Reviewed by ABDULLA - 02 September 2016
" The insurance paid to keddy was not recognizedone by auto Europe as I have been told by the lady on front desk. She tried to make me buy the insurance of auto Europe. To me this is inappropriate policy for company with the size of auto Europe. If you allow keddy to sell your products then you should owner the complete deal they close with the client. Try to Intimidation the clients and make them pay more money is not correct. Otherwise I was happy with the service, speed and vehicle given to me. "
" It was difficult to find the office as I was looking for a sign carried your name plus the phone number provided is out of service. You should made it clear that the insurance you are selling is not recognised by auto Europe. I was given the impression that the insurance I purchased from keddy has no value and if something happened to the vehicle they will make me pay for it and good luck with me to have keddy pay me back. Is this a way to get more money from the client or people have really experience this problem with keddy I Hope not. Otherwise I was happy with the service, speed and the vehicle give to me. "
TREVISO, IT - Reviewed by ANDREW - 02 September 2016
" Friendly staff and helpful. "
ROME, IT - Reviewed by DAVIDE - 01 September 2016
" I was expecting to be faster to pick up the car at the counter since I pre paid, instead I had to wait like 45 minutes in line. "
FROSINONE, IT - Reviewed by MASSIMO - 31 August 2016
" Good company "
" Great party. Some problems with the fuel to the withdrawal of the vehicle and the vehicle model, which probably does not match the one I booked . For the rest all right . "
VENICE, IT - Reviewed by ARNAUD - 29 August 2016
" auto-europe/kiddy is "EUROPCAR" at venice airport. none of my documents tell me about this and I had wait a long time at the "auto-europe italia" which was a wrong desk. "
" nobody show me how the vehicule start or to see the dommage at the vehicule when i kept it. but when I dropped it, the round was paticulary meticulous. "
BRINDISI, IT - Reviewed by GIANNI - 27 August 2016
VERONA, IT - Reviewed by PAOLA - 24 August 2016
BOLOGNA, IT - Reviewed by ANGEL - 23 August 2016
MILAN, IT - Reviewed by DIMITRIOS - 22 August 2016
PALERMO, IT - Reviewed by LILLIANA - 21 August 2016
" Personale gentile e disponibile "
" Auto più bella di quella richiesta,allo stesso prezzo :) personale molto gentile "
CATANIA, IT - Reviewed by ANDRII - 11 August 2016
NAPLES, IT - Reviewed by ACHIM - 11 August 2016
" Wir waren sehr zufrieden mit der Abwicklung. Fragen würden telefonisch kompetent und freundlich beantwortet "
CATANIA, IT - Reviewed by GEERT - 09 August 2016
" Wij waren tevreden over auto europe, alles was zoals beloofd bij de boeking van de auto "
" Vriendelijke dame aan het onthaal die heel veel uitleg gaf maar tovh nog probeerde ons allerlei verzekeringen aan te bieden,wat wel ieder verhuurfirma doet. "
LAMEZIA TERME, IT - Reviewed by AHMED - 06 August 2016
" Danke☺ "
OLBIA, IT - Reviewed by CALOGERO - 02 August 2016
" Super Abwicklung. Schnelles und freundliches personal "
" ca.25 min am Schalter gewartet bei der Anmietung. Unnötige Versicherungen wurden angeboten. "
MESTRE, IT - Reviewed by RUBEN - 01 August 2016
NAPLES, IT - Reviewed by STANISLAV - 27 July 2016
PALERMO, IT - Reviewed by LAURA - 26 July 2016
CATANIA, IT - Reviewed by PAOLO - 25 July 2016
" Good service "
" Kind, rapid and simple "
MILAN, IT - Reviewed by DOMINIK - 09 July 2016
" all went well and the car was exactly as booked. (luckily) I can not comment on what would have happened in case of any incident/accident. this is usually where things get difficult... "
" it was Europcar car and the service was first class "
MILAN, IT - Reviewed by RADU - 07 July 2016
PISA, IT - Reviewed by MICHAEL - 05 July 2016
" Our reservation was for a Mercedes E Class Upon arrival to pick up the car, we were greeted by a rude clerk who pointed out that the car was not available and she could offer a similar Citroen which we refused. Eventually she gave us a Mercedes C Class. We have been renting our cars through your site for many years now and we have always been hiring a Mercedes E Class. We have never had any problems and have never been refused the car we book. As a foreign driver in Italy, we prefer to drive a car which we are used to, that is why we always choose the Mercedes E Class. On the 29th July, we have another reservation with you (Voucher number: EU10520892), again from Pisa. We need to be sure that the Mercedes E Class will be available. "
" Our reservation was for a Mercedes E Class Upon arrival to pick up the car, we were greeted by a rude clerk who pointed out that the car was not available and she could offer a similar Citroen which we refused. Eventually she gave us a Mercedes C Class. We have been renting our cars through your site for many years now and we have always been hiring a Mercedes E Class. We have never had any problems and have never been refused the car we book. As a foreign driver in Italy, we prefer to drive a car which we are used to, that is why we always choose the Mercedes E Class. On the 29th July, we have another reservation with you (Voucher number: EU10520892), again from Pisa. We need to be sure that the Mercedes E Class will be available. "
FLORENCE, IT - Reviewed by PAVEL - 04 July 2016
PALERMO, IT - Reviewed by JEAN PIERRE - 29 June 2016
" Its very good experience. "
BOLOGNA, IT - Reviewed by STEFANO - 29 June 2016
" They charged me 110 + taxes for 3h dealy for the car drop off. "
ROME, IT - Reviewed by SIDDHARTH - 28 June 2016
" Felt cheated as the car we had booked was a mini cooper and ended up getting a Citroen C1, which is clearly not in the same class. There were other options to book the same car for cheaper. Other than that it was alright. "
" The most important thing being that we felt cheated as the car we had booked was a mini cooper and ended up getting a Citroen C1, which is clearly not in the same class. There were other options to book the same car for cheaper. This amounts to false advertising, where we were lured into booking the most basic car for extra money. Left a foul taste in my mouth. Other than that it seemed regular. We did have to wait for a few hours to pick up the car, but after that it was pretty smooth. "
VENICE, IT - Reviewed by ROMAN - 28 June 2016
" Very nice and friendly staff, ready to help in solving any issues. Thank You very much "
" Felt a negative attitude to the Russian people. The car was in a lower class than booked. The car was dirty. "
PERUGIA, IT - Reviewed by MARLIE - 27 June 2016
" I am really surprised and annoyed that the supplier in Perugia (Europ Car) tries to sell extra insurances to me at an extremely expensive rate (+ 30 euro a day!) "
ROME, IT - Reviewed by ANDRIS - 26 June 2016
NAPLES, IT - Reviewed by MIROSLAV - 23 June 2016
" OK "
" Personal was very friendly and professional. But! To avoid collision two cars, I avoided the car, which should give priority to me, I went out on the curb, and came to tire failure. I paid for 255 which seems unduly and incorrectly absulutne "
BARI, IT - Reviewed by LAURA - 22 June 2016
OLBIA, IT - Reviewed by GABRIEL - 21 June 2016
" very good, thank you "
PISA, IT - Reviewed by FRANCESCO - 20 June 2016
CATANIA, IT - Reviewed by MARTIN - 20 June 2016
" besonders die Windschutzscheibe von innen sollte sauber(er) sein "
MILAN, IT - Reviewed by MARIA CATERINA - 10 June 2016
" Autoeurope ha cercato di risolvere il problema, ma non efficacemente, l'auto ci é stata consegnata con un'ora e un quarto di ritardo, arrivando TARDI al Seminario. "
" Keddy si comportata in modo scorretto praticando l'OVERBOOKING! Per questo l'auto che ci doveva essere consegnata alle 15.00 ci é stata consegnata alle 16.15 perché non ne avevano!!! Con conseguenti disagi per il nostro Seminario: Siamo arrivati alle 16.20 invece che alle 17!!! Non sono stati per niente disponibili, ci proponevano solo la cancellazione della prenotazione o la lista d'attesa! Abbiamo ripiegato su un'auto rientrata da poco di piccole dimensioni rispetto alle nostre richieste. Il disagio si è verificato il 2 giugno, festa nazionale, con zero alternative, con il bagaglio di una settimana a seguito e l'impossibilità di muoversi liberamente. CONSIGLIO A TUTTI di affidarsi ad altre aziende e sottolineo che tutto ciò si è svolto a "
FLORENCE, IT - Reviewed by OEYVIND - 06 June 2016
PALERMO, IT - Reviewed by PHILIPPE - 02 June 2016
" Nous avons changés de voiture au dernier moment et l'hotesse d'acceuil a été très professionnelle et très rapide. Nous avons été remboursés de la différence très rapidement. "
" Nous avions souhaités une JEEP RENEGADE, on nous a donné un DACIA DUSTER, ce n'est pas tout à fait la même chose, mais bon le personnel était très agréable et souriant ... "
NAPLES, IT - Reviewed by RICHARD - 26 May 2016
" prix très intéressant "
" véhicule neuf zéro kms, donc cela ne peut être que super ! "
MILAN, IT - Reviewed by XINJUN - 21 May 2016
" your agent did not give the car to me since I can only present the copy of translated Chinese license, not original translation of Chinese driving license. your agent promised to refund my rent fee, but I did not get the refund yet. please refund my rent fee soon. "
" your agent did not give the car to me since I can only present the copy of translated Chinese license, not original translation of Chinese driving license. your agent promised to refund my rent fee, but I did not get the refund yet. please refund my rent fee soon. "
ROME, IT - Reviewed by ILIR - 18 May 2016
" While booking the car everything was easy and ok. But after I confirmed the booking and payed the money, we found out about guarantee payments and some other conditions we had to know before. I had to call 3 times and hold on forever in order to clear out things, which at the end, turned out not be cleared at all. "
" We were told that we had to block a certain amount in our credit card as a guarantee for the car, so I called 3 times to find out what the amount was, since the credit card system in Albania is different. No body could tell us the amount, but they said it would be minor. When we got to the airport, we found out the amount was EURO 300,- (we had EURO 200,- in our MasterCard) so we had to pay additional EURO 207,- insurance and tank and also blocked the EURO 200,- from my card. We were told that the amount blocked would have been refunded to us right away, at the moment we return the car, but it is still blocked as we communicate. Further on, we had booked a Mini Cooper and received a Citroen. (but the car was good though). "
ROME, IT - Reviewed by LUTHER - 16 May 2016
" I have to commend the staff at the desk. It was a total madhouse. They (mostly) kept their cool. I was not totally sure what the issues were with several of the customers but the staff were trying hard to help resolve them. "
" There were no signs at the Rome airport for Keddy. We went to the rental car area and, after several tries went to the AutoEurope desk. And there, a very tiny sign on the desk said Keddy. People standing at the counter completely obscured it from view. Need to fix this. "
MILAN, IT - Reviewed by MATTHEW - 13 May 2016
" Easy to use. Explained everything clearly. "
" Customer service reps were informative, not very friendly though. Car was good. "
OLBIA, IT - Reviewed by MANFRED - 09 May 2016
BRINDISI, IT - Reviewed by ROBERT - 03 May 2016
" The car was old with 55.000 km and was broient and with many scratches Not ready when I arrived and the tank was not full Overall very poor experience I will never use Kiddy or Europecar again "