Auto Europe
- North America
- Central America
HERTZ ITALY CUSTOMER REVIEWS
- 6.8
- 7.1
- 7.4
- 7.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ ITALY Car Rental Reviews
Average Rating for Hertz :
BERGAMO, IT - Reviewed by MARTYNAS - 06 August 2025
" I'm very disappointed with Hertz and the difficulty to find how to get refund for erroneous charge made. Hopefully Auto Europe can help. "
" I dropped-off the car as I needed, gave the keys to Hertz staff and flew home. Afterwards I received additional receipt showing that I dropped off the car a day later (when I was already home in another country!) and drove additional 200km. I have photo to prove. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMO - 05 August 2025
" I do not have any complain with AutoEurope. The only thing that should be more clearly specified is that it is NOT possible to extend the rental period in case of need after the rental is started. AutoEurope service told us to car rental directly and the car rental said to call AutoEurope. "
" WE got a car bigger than what we requested, old and full of small damages. We returned the car with full tank after last gas station before airport, at drop off we were told that everything was ok and when home we realized we were charged for 1 and 1/2 litre of petrol + 30 euros of service + 15 euros which reason was not clear at all. In total they got 49 euros for free. I'll never hire a car again with Hertz! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KRISTJAN - 30 July 2025
" yeah "
" Service was well arranged and made as easy as can be. Car was in exelent and there were no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RADU EUGEN - 12 July 2025
" Great experience "
" Simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VIKTORIA - 12 July 2025
" Easy access, amazing people, great cars "
" Easy access, amazing people, great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KARIN - 02 July 2025
" Alle oke nothing special! "
" Check in was smoorh and easy. Lady handeling the drop off wasn't very kind and very hasta. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by MICHAL - 25 June 2025
" Rented car was brand new. Nicely prepared for ride "
" Nice service at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXANDER - 18 June 2025
" Was under the impression I had booked full insurance cover through autoeurope booking, for the car, but was asked to pay a further 140 euros if I wanted to remove excess., which I saw as excessive. Thankfully all went well with the trip. "
" Smooth experience, reliable clean car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PASQUALE - 14 June 2025
" Mai più... "
" Mi avete lasciato a piedi senza nessuna soluzione "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ALEXANDER - 13 April 2025
" autoeurope - you've got another satisfied customer. Next time you are on the top of my to-go list. Thanks for your service. "
" Everything went as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIS - 07 April 2025
" I had booked and paid premium car with Auto Europe and Hertz like Audi A4 OR A5, but Hertz was unable or unwilling to produce one claiming they don't have any such car available and we received Audi q3, which is class lower vehicle. "
" I had booked and paid premium car with Auto Europe and Hertz like Audi A4 OR A5, but Hertz was unable or unwilling to produce one claiming they don't have any such car available and we received Audi q3, which is class lower vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by INES - 09 March 2025
" Look at answer no'3 "
" I booked under voucher number EU22038153-1, for which I paid €336.62. The rental vehicle was fully insured and included winter equipment. Upon picking up the car, I encountered an issue with my credit card. Despite having successfully used the same credit card for my previous rental (HERTZ K8843127284, 09.06.2024), the rental agency refused to accept it. Since my friend, who was traveling with me, had used her credit card for the reservation, we were forced to add an additional driver solely due to the credit card requirement. This was despite the fact that my friend did not drive the vehicle at all. As a result, Hertz applied additional charges that were significantly higher than those specified in our original voucher. They also charged us separately for winter equipment and a vehicle service fee, even though these were already included in our initial booking. Ultimately, I was charged an additional €217.84, bringing the total cost to €554.46 for a 13-day rental of a small car Fiat 500. For this amount, I previously rented a significantly better car from Hertz for 16 days, with full insurance, no winter equipment charges, and no credit card hold, during my trip to Sicily in June 2024. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CORRADO - 05 March 2025
" Not very transparent fees "
" I haven't received the final invoice and is difficult to reconcile the balance between what I pre-paid and what it has been finally charged. The fees are not transparent "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by KANSTANTSIN - 04 February 2025
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JASON - 23 January 2025
" All good "
" All was great. No waiting to collect car. Good car. No waiting in return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VLAD - 08 January 2025
" Tutto ok. "
" Hertz e super ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JORGE - 03 October 2024
" I am thinking that it may be less expensive and complicated to just rent a car when I get to wherever I need one so I don't over pay. "
" The counter staff did not look at my voucher where I had already paid for complete insurance coverage and told me I had to purchase it. This cost me an additional +$30 a day. I was also charged another daily rate for the car. So I feel I paid double what I expected. I will be challenging this when I get home. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 14 September 2024
" Pick up in Pisa was a good experience, Drop off in Florence at 4:30 AM horrible. No clear instructions on drop box location or place to put car. No one advise no shuttle service to airport at that hour, so we hired a driver at 100 euros for that 5 minute drive. Hertz claimed minor damage that was clearly not from us. Seems like a new scam in Italy, since it also happened to several of our friends. "
" Pick up in Pisa was a good experience, Drop off in Florence at 4:30 AM horrible. No clear instructions on drop box location or place to put car. No one advise no shuttle service to airport at that hour, so we hired a driver at 100 euros for that 5 minute drive. Hertz claimed minor damage that was clearly not from us. Seems like a new scam in Italy, since it also happened to several of our friends. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FLORENCE, IT - Reviewed by SIDDHARTHA - 04 September 2024
" The booking experience with Auto Europe has been excellent. The price provided by Auto Europe is very competitive and probably the best. Overall very satisfied with the service. "
" The experience with Hertz have been exceptional. Although I got a Volkswagen T-ROC instead of Toyota CHR, but the quality of the vehicle was excellent. The staff at Florence Airport was very good and prompt both at the time of pickup and drop. A big shoutout for Dellan and Monika. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREAS - 16 August 2024
" Car had an issue (check engine light came on) and Hertz instructed us to take it to Vicenza to exchange it. We did. At the end of the rental Hertz charged us for the gas of the trip to Vicenza and back that we had to take to change the car. They said they couldnt do anything about it. Unreasonable and unhelpful. Autoeurope also could not do anything about it "
" Car had an issue (check engine light came on) and Hertz instructed us to take it to Vicenza to exchange it. We did. At the end of the rental Hertz charged us for the gas of the trip to Vicenza and back that we had to take to change the car. They said they couldnt do anything about it. Unreasonable and unhelpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by SIDDHARTH - 23 July 2024
" Clean and nice cars, the lady at the desk was helpful as well "
" Clean and nice cars, the lady at the desk was helpful as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SORIN TIBERIU - 21 July 2024
" Perfect "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARTIN - 17 June 2024
" Overall satisfied. "
" The car interior had damages, the deposit is still not refunded on 16.06.2024 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA SPEZIA, IT - Reviewed by FEDERICO - 07 May 2024
" never before i ve driven an electric car. wonderful experience. takes some time to get used to find charging locations and learn details "
" makes everything very easy for the customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMILIA - 07 May 2024
" The service of Herz company is not at expected level, the vehicle was ok "
" Very incompetent, can' t explain the reason for additional deposits that they blocked. Five days after drop off of the car they didn' t confirm the check of vehicle nor the refund of deposit "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TURIN, IT - Reviewed by IAN - 03 May 2024
" Poor experience - more down to Hertz, cars appeared to be very poor condition with few available and non as was booked, had to take a returned car which was filthy and covered in damage. "
" Booked a small car - non available - tried to get me to take an "upgrade" - did not want a big car - let alone one covered in damage ! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by MAGNUS - 02 May 2024
" Good for comparison. "
" Was surprised that they requested two credit cards at booking. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by ANUJ - 06 November 2023
" Always reliable, very competitive "
" Another great experience with Hertz, efficient pick and drop, no surprises Car had over 70000kms on the meter and lots of pre existing damage, Ive had much better cars from Hertz before "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by LUCA - 13 October 2023
" I like Autoeurope because of the concept it brings, i am still sceptical on how long it would take to resolve an issue if ever there is one. "
" Over all the experience was not bad however was charged Eur 11.50 because the person at the drop off was very slow to come and check the car resulting in inputting the return of the vehicle just 1 minute late, very riiculuous and unprofessional from an international brand like Hertz. Will probably never use their services again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by VALERII - 27 September 2023
" Usually I have a good chance to compare the prices on autoeurope "
" I spent 2hours and a half to receive my car.First they gave me mechanic auto instead of automatic I have paid.Then they gave me car with broken sensor,which made awful noise,while driving.And at last the third car I had to take had mileage about 58000km and from time to time proposed maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by GIORGI - 26 September 2023
" I will never recommend it, it was the worst experience i had and worst support, they would copy and paste "Terms and conditions" and would not listen to me!!! "
" I will never use this company again, took my 270 euro and never refund!! i did not use this order but company refused to refund and fully charged me!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by IMRE - 20 September 2023
" So far so good. "
" The car was not cleaned properly before pickup. It also had a significant scratch on the rear bumper that was not included on the condition report. When the assistant was told about it, he said the damage is insignificant, I should not worry about it. Just hoping that I will not be charged for it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by VICTOR - 18 September 2023
" We are now going to claim the Hertz repair bill from AutoEurooe as a part of their full protection; hopefully there will be no surprises. "
" The rental was quite expensive. When we returned the car, there was a rather small damage at the back bumper for which we were charged circa 400 eur; the worst part was that we were never sent the bill by email as promised and had to return in person to the rental office to pick it up. Luckily we were in town, otherwise it would have been likely a major headache. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by BRUNO - 24 August 2023
" Excelent. "
" Hertz have charged me 175 euros from my credit card 5 days after the reservation ended without any explanation whatsoever. Haven´t received any email, call, messege with regard to that. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ANASTASIOS - 22 August 2023
" Autoeurope provides a perfect service for renting a car. The integration with Hertz was very smooth and totally I am very satisified. "
" A smooth experience with no surprises. Very good price, very good service, very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VAHE - 17 August 2023
" Disaster. Unprofessional. I will never use Auto Europe again but work directly with the providers. "
" While my car was prepaid, Hertz would not rent me a car because they insisted I need an International licence. I am an Armenian citizen and have an Armenian driver's license. I have always rented in Europe. In fact, the same day, within 10 minutes I rented, with a new payment, from Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GUNTARS - 17 August 2023
" Tutto bene "
" Tutto bene "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 09 August 2023
" very pleased with the overall process "
" very helpful staff at pick-up and drop-off points "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DIVYA - 06 August 2023
" Awesome service and pricing. "
" Hertz was outstanding from start to finish. I'm so glad I chose them through you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IOANNIS - 01 August 2023
" Using Auto Europe for many years, so far so good. "
" Ordered car was not ready, the replacement took more than an hour to be ready. The replacement car was very dirty inside and had undocumented scratches on one side. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PARMA, IT - Reviewed by KONSTANTINOS - 31 July 2023
" I "
" I "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KONSTANTINOS - 24 July 2023
" I'm waiting for AutoEurope to honor the reserve agreement for the extra cost according to the optional insurance I had paid "
" For a problematic tire which I change during the rental with the optional tire at the trunk I had to pay an extra 305 euro cost. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LA SPEZIA, IT - Reviewed by KRISTINA - 16 July 2023
" See answer to number 3. I have already sent an email to you regarding our inability to pick up the car due to the situation which is out of our control. "
" I'm waiting to hear back about our cancellation of our car rental due to the train strike that took place on the day we were supposed to pick up our car. Due to events beyond our control, we did not have a way to get to the car rental place to pick up the car. I would appreciate someone getting back to me regarding getting a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SUNIL - 07 July 2023
" NOTHING GREAT. AVERAGE "
" VEHICLE WAS NOT READY UPON APPOINTED TIME, HAD TO WAIT FOR AN HOUR. AT DROP OFF COMMUNICATING WAS DIFFICULT AS THE CONCERNED PERSON DID NOT COMMUNICATE IN ENGLISH "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by GERARD - 04 July 2023
" You need a much better and detailed description of the insurance terms , before purchasing and not after , because is the most important part of the rental...even after, the terms looks that they are not write by a legal adviser or it s your intention to be ambiguous "
" All , smoth...very good experience ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SHIRIN SIMINA - 28 June 2023
" Everything went smooth and quick. The car I received was the same model as the one booked. "
" Everything went smooth and quick. The car I received was the same model as the one booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 26 June 2023
" Everything was great and without issues. "
" Everything went very smoothly with the people at hertz "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MYKHAILO - 22 June 2023
" Hertz (or its 3rd parties) doesn't allow Ukrainians credit card, I believe this is real discrimination. "
" Hertz (or its 3rd parties) doesn't allow Ukrainians credit card, I believe this is real discrimination. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SEBASTIEN - 24 May 2023
" Perfect, low price "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by RICKY - 13 May 2023
" This was an excellent experience. Your booking site was easy to use and very descriptive with respect to what insurance was included in each rental option. The confirmations and further communications from you put my mind at ease with our reservation. Well done! "
" We received exceptional service. We missed a train and did not arrive at the expected time. The Hertz Como agent called us to ensure we were still coming. She was a pleasure to deal with in person as well and spoke excellent English. She had our rental car all ready to go, she was aware we bought insurance through you and did not try to sell more, and pick up was just outside the train station door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BLAZ - 08 May 2023
" Great experience - everything went smoothly. After reserving my car I actually saw a better rate (a promotion started) and was compensated for the difference. "
" Great pick up and drop off experience. The only minor issue was a bit slow check in, but I understand these things take some time. Car was brand new! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SERGUEI - 29 April 2023
" I didn't get the car I wanted. I had to rent it from a different company. "
" waste of time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by SERA - 22 April 2023
" My experience was very satisfing! Easy and efficient! "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EMIL - 01 March 2023
" It was ok. But no fun to pay for something I didn't get. "
" The rental was supposed to be with winter tires. Well, the car had summer tires. Which was not nice on snow, in the Alps. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOÃO - 06 December 2022
" Charged more than agreed in contract "
" I had a good experience with the car, but I was charged twice... once from the Autoeurope company, and one other time from Hertz, a value different from the contract "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by RALPH - 04 November 2022
" A good experience overall. The prices were competitive and the website is easy to use. "
" Overall, I had a very good experience. The drop-off experience was not as clear where to go. It would have helped if the staff had explicitly reminded me that the drop-off location was different than the actual Hertz office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURENT - 30 October 2022
" please know that hertz refuse REVOLUT bank for any payments. Since Revolut is a great bank, and a lot of people use it, you should highlight it in one way or an other. Therefore, I ll never use Hertz again. I used to be a Hertz gold customer, and didn t use them since 2015. I might have had similar issues with them at that time. "
" hertz does NOT accept any payments with Revolut bank. I then tried different credit cards/ debit cards to pay for the garantee amount of 200 euro, and it took 1h45 min to finally make the card payment pass. Please note that calling my banks abroad didnt resolve the issue. My french bank could not understand whi the payment was not going through. hertz staff started to comment I might be the origin of the problem, as all my cards were beeing declined, several times... hertz says they don t take Revolut card, nor cash, nor contactless cards if opriginal is not shown. UNACCEPTABLE ! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BURTON - 21 October 2022
" Yet another reliable and seamless car rental experience with Auto Europe - my go-to online car rental portal for Europe. "
" The car pick up with Hertz at the Rome airport was smooth. Though the queueing time at the registration counter took a little longer than expected, all the the staff I encountered, including those at the car collection point, were friendly and helpful. The car was in good driving condition and quite new. The car return was hassle-free. Most impressed with the staff who attended to me. I miscalculated the duration of my travel itinerary and ended up returning the car one day late. The staff processed the one day extra charge very efficiently, with pleasant reassurance that there was no further additional deduction. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPH - 09 October 2022
" :-)recommendable "
" pickup and return very professional and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGI - 26 September 2022
" Everything with the booking was fine. "
" Everything with the rental was fine . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by PLAMEN - 24 September 2022
" Positive "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by IVAN - 19 September 2022
" Always had good experience with Auto Europe "
" I had booked a FORD KUGA (or similar). I was told that Kuga was not available and that I will be given an upgrade but instead of an upgrade I got downgraded. I got a dr5 (new Chinese car brand which I had no idea about) which is smaller and has a much smaller luggage boot which made our trips difficult. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by XANTHOS - 13 September 2022
" Vehicle was dirty inside and smelly. The rear trunk internal cover was broken "
" Vehicle was dirty inside and smelly. The rear trunk internal cover was broken "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by ALPER - 31 August 2022
" autoeurope is good always "
" very rude lady at the counter in the garage. tried to give me a bad car. It was even not cleaned. Then she said there is no car. After some arguing then same car with less km and clean appeared. very rude staff. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANNA - 22 August 2022
" When I called the customer services number, the man tried to help, but also seemed to believe that Singapore was part of China (kept mentioning the need to have a notarised translation of my Chinese licence). He cancelled the booking, but his manager withheld €650 of our prepaid booking. He could not help us to find a replacement car. "
" When I arrived at Malpensa, the lady at the Hertz desk was in a really bad mood and refused to give us a car using our Singapore licences. She seemed certain that Singapore was part of China and insisted that we needed international licences and certified translations. She also wouldn't accept proof from the DVLA in Swansea that we still have British licences (you cannot carry boy Singaporean and British licences at the same time, even though both are still valid). We were left in high season, without a car, despite having paid months ago, while the car companies were all sold out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PATRIK - 28 July 2022
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MARIUS - 26 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by KASPARS - 25 July 2022
" I am satisfied with the service. The price was better than HERTZ's offer. "
" Overall, I am very satisfied with the service provided. There were difficulties with the car transfer, because I couldn't really find the directions. The car was rented in the city of Bergamo and I was at the airport for the first time, and the Waze program could not find an exact indication of where to drop off the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAKAM - 24 July 2022
" Ok "
" No one was at pick up office location in train station, notice on door said that they will return shortly. Waited for 40 minutes and no one showed. Had to call them and they provided a different address to go to "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROBERT - 11 July 2022
" Car with several dents and scratches which were dismissed by the counter staff . On return of car same individual counter staff very particular and insistent on the scratches . High millage and tired vehicle. "
" Rude Counter staff - Dismissive of my genuine complaint - Screamed at me when not in agreement with what I said - Told me to 'go to hell' when i confronted him. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by ALDIS - 07 July 2022
" Not the worst, but also not the best experience. "
" In the middle of pick up process by desc suddenly promised Jeep Renegade was changed to Fiat 500x & without any excuse, Fiat keys was given. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by CRAIG - 05 July 2022
" AutoEurope and Hertz were great. No issues. "
" Nice people to help with paperwork and getting the car. Car was perfect for what we needed on our Italy trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MONICA - 04 July 2022
" Great and efficient booking with AutoEurope. Thank you! "
" Wonderful from start to finish with helpful and nice Hertz employees. The woman at drop-off helped get me a cart as we were overloaded with luggage and a baby. Everything was super great!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TRACY - 30 June 2022
" Autoeurope is still my favourite place for car rental. The individual rental companies vary a lot. "
" I chose to pre-pay the petrol and avoid hassle on a Sunday but I found it was overcharged compared to pump prices and an extra fee added on top. Other rental firms do not do that. Vehicle was badly scratched all over and indicated a low tyre pressure from day 1 so I don't think it had been checked fully after previous rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by RICHARD - 29 June 2022
" We had a very good experience and everything went well. "
" They helped as with a problem we had and there was no waiting in line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENE - 04 June 2022
" Xxx "
" Car could have been better cleaned inside. Please provide with agreement exact drop off details - like which parking house at Rome airport. Sign post is at last minute and there are so many names that not possible to read during drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GIORGIO - 13 May 2022
" All fine but the Prices increased too much.... "
" All dine but the rental price is exhorbitant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ABDULLAH - 08 May 2022
" Euro outstanding experience very professional fast in replying and feedback and answers the questions and so elegant with the response to my inquiry and demands thanks you so much "
" Late of giving back the deposit And they didn't give back all the deposit I give even I fill up the conditions they ask about full fuel and cleaning of car .. they didn't return all the 200 EUR "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANDRUS - 28 April 2022
" copy paste from above. auto europe recommended the same, that pay 200eur again for cancellation and make new booking and they even cannot guarantee, where or if we would get a new car. "
" It took us nearly 3 hours to get the car. There were issues with the payment terminal for the deposit and we tried tens and tens of times to pay but without success. We tried to use the same card in ATM, and it worked so no issues with the card, also called the issuer bank. We did not see any help or assitance from Hertz employee. We suggested different alternatives: eg cash, or bank transfer or changing the name or using someone's card but there was no interest in solving the problem from their side, so we essentially wasted half of the day for this matter. At some point, we already considered taking the same car again directly from Hertz and paying double, which is absurd solution but there was no other good one, so not happy at all with the process. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by PREDOI - 24 March 2022
" I have a good experience! "
" I have a good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RITA - 23 March 2022
" Unfortunately I made a minor damage to the car. Today I sent all the documentation requested. I will comment on the insurance coverage service once I receive the feedback. "
" Staff was very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VASILEIOS PANAGIOTIS - 12 January 2022
" Very nice experience "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LUCIA - 21 November 2021
" Really good car, fuel efficient "
" Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CRISTIAN - 08 November 2021
" Everything was ok. "
" I upgraded to a bigger car. They said the cost will be 50 euros +taxes. The final cost was 70 euros. This new car had very used tires on front and that was a problem on highway in the rain. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by VLADISLAVS - 31 August 2020
" ojk "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FEDERICO - 22 March 2020
" Auto Europe normally is fine "
" Despite the care I have dedicated to the car (always parked in the village and used very little) I was charged a very high amount for a little scratch on the right mirror. I'm not sure it wasn't there by the way because the delivery was stormy due to too many customers and little attention from the staff. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ZUZANA - 03 March 2020
" Reliable car, comfortable for two - iconic Fiat 500! "
" We were really satisfied, all went well and smooth, the staff were helpful, without any hesitation I would definitely rent my car next time with them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDROS - 19 February 2020
" Please contact me because I am very unsatisfied and i want to talk with the manager about the refund i paid "
" I didn't take the car, i tried already 10 times to send a message that i canceled the car but I couldn't even find someone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by VALENTIN - 19 February 2020
" I could not clearly understand what coverage I have for the car. This is very complicated every time I use your services. "
" The car was total damage. We had a hole in the tyre. This is dangerous.... They have marked 20% of all the damage on the car. Every part had damage. They marked all the damage at the end but we pointed them to the hole in the tyre and they changed the car. The new car was very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PEDRO JR - 15 February 2020
" We booked a car for 9 seaters. But our experience didnt end well! We were not able to claim the car at all and you even didnt refund our online payment I booked through autoeurope and paid with my card while the driver is ny father. When he was about to claim the car the staff rejected it because they are claiming that the credit card for deposit of my father is a debit card although on the card itself it is clearly stated as a CREDIT card. They just looked at it and didnt even verified on their system the type of card we are giving them as a deposit. Then on that same night when they rejected us we went to AVIS AND MAGGIORE who have both the same credit card policies. And let me tell you this. We presented our card and asked of we could use my fathers card. At first they thought not. It tooked some minutes and they verified our card in their system (thing thay Hertz staff did not do). I can say it took a while to verify in the system because it seems that our CREIT CARD FLEX COMPASS is not a usual credit card. BUT IN THE END THEY CONFIRMED THAT ITS A CREDIT CARD AND THEREFORE ACCEPTABLE. Our travel was cancelled and our weekend plan was cancelled! I emailed Autoeurope but havent received laste response. I am told that we cannot refund the payment as its a policy!! It seems like a scam for us, how is it possible that we cannot get our money back when It isnHERTZ itself who didnt let us claim the car and didnt even bother to verify in the system our credit card! Very disappointing. I am still waiting for Autoeuropes reply on my email "
" We booked a car for 9 seaters. But our experience didnt end well! We were not able to claim the car at all and you even didnt refund our online payment I booked through autoeurope and paid with my card while the driver is ny father. When he was about to claim the car the staff rejected it because they are claiming that the credit card for deposit of my father is a debit card although on the card itself it is clearly stated as a CREDIT card. They just looked at it and didnt even verified on their system the type of card we are giving them as a deposit. Then on that same night when they rejected us we went to AVIS AND MAGGIORE who have both the same credit card policies. And let me tell you this. We presented our card and asked of we could use my fathers card. At first they thought not. It tooked some minutes and they verified our card in their system (thing thay Hertz staff did not do). I can say it took a while to verify in the system because it seems that our CREIT CARD FLEX COMPASS is not a usual credit card. BUT IN THE END THEY CONFIRMED THAT ITS A CREDIT CARD AND THEREFORE ACCEPTABLE. Our travel was cancelled and our weekend plan was cancelled! I emailed Autoeurope but havent received laste response. I am told that we cannot refund the payment as its a policy!! It seems like a scam for us, how is it possible that we cannot get our money back when It isnHERTZ itself who didnt let us claim the car and didnt even bother to verify in the system our credit card! Very disappointing. I am still waiting for Autoeuropes reply on my email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALIHUSSEIN - 14 February 2020
" Never book ´with Hertz "
" We were a bit late in Collection and the Hertz staff denied vehicle with the excuse that the car was gone. She forced us to buy a very expensive Insurance and as soon as we did it the vehicle was available. A very treacherous way to milk ´customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 05 February 2020
" s "
" All was perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TURIN, IT - Reviewed by MARIUS - 28 January 2020
" Not enough info between hertz and autoeurope regarding insurrance packages sold by each other. "
" They had no info about what kind of insurance was booked with autoeurope. Staff was suportive. Existing damages of the car on pickup weren't already included on their pickup forms. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ARISTOTELIS - 27 January 2020
" Auto Europe should make it more clear that the pickup was in a, different terminal than the one we arrived and that you must take a bus to go there. "
" The car was in a horrible condition. It had damages all around. Inside it was very wet and it took us a long time to warm it up and make the moisture disappear. The seats had many stains. Other than that it drove well. It was not the first time I booked with Hertz and I was very disappointed. When we delivered the car nobody checked it. They asked us to drop the keys in a bucket and leave. So now we have absolutely no reassurance that everything is OK. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by CHARILAOS - 16 January 2020
" I am a frequent client of yours and I never had a problem with you "
" I had a great delay without finding a solution and finally having to cancel our reservation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by TETIANA - 14 January 2020
" Couldn't take my prepaid car, because I hadn't 2 credit cards and this condition, which in not typical for car rental service, was written only on the 5th page of pdf file, not on the first page of booking, as it was one of the main condition. "
" Couldn't take my prepaid car, because I hadn't 2 credit cards and this condition, which in not typical for car rental service, was written only on the 5th page of pdf file, not on the first page of booking, as it was one of the main condition. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by RUDOLF - 10 January 2020
" EXCELLENT "
" EFFIECENT AS ALWAYS "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TIMOTHY - 08 January 2020
" Easy to book car on line "
" Long wait to pick up car. Signage poor for returning at CTA. Car didn't have a spare tire!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TURIN, IT - Reviewed by ALEXANDRU - 31 December 2019
" I am returning customer of AUTOEUROPE and I will continue to use your services as long as I find good value for money and good variety of offers "
" PRO: Very nice car Jeep Compass AT 4x4, a pleasure to drive. Carplay feature is a big advantage! CONS: - winshield washer liquid was WATER - and it froze as in North Italy in December temperatures are below 0 Celsius; - car showed message "oil change required" immediately after starting - it was annoying to see this avery 10 mins during the drive; - the rental voucher said "winter tires" but the car had only "M+S" tires, no mountain and snowflake symbol as required for a proper winter tire "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by AURELIJUS - 22 December 2019
" Car iš sudas "
" :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MARILENA-DIANINA - 20 December 2019
" n/a "
" The low rate is because at the airport it took several hours (2-3h) to take the car: the staff was slow, and un-polite. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JURIJS - 20 December 2019
" didn't have any problems, so no comments about Autoeurope behavior "
" the car we received had issues with one of the passenger seats and with back door (trunk), which we discovered only next day and we had to loose our time to drive back to rental and change a car :((( however the staff was very helpful and friendly, so I see the problem in bad cars, not the staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MIROSLAVA - 19 December 2019
" I hope to found the right way for us and to continue working together! Thank you! "
" In fact, I couldn't use the car I had booked and paid inadvance. I always rent a car from your company, but for the first time I use Hertz. I had mistakenly taken my husband's credit card, not mine and the employees diden't want to gave me the car. I had several other bank cards on myname, but they weren't credit cards.I was with my young son at the airport and urgently had todecide what to do because we had an hour to get to another city.I went to another company where I had no problem paying acar and depositing with a card in my name, but not a credit card.I wanted to write to you these days to ask you to return mycar money if it is possible?I hope to found the right way for us!Please let me know your decision! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALEXANDER - 18 December 2019
" Very good "
" if you suddenly arrived earlier than the time indicated in the reservation, and even there's no any client at the counter , you must wait until this exact hour. For example if at the time of booking you indicated 10 in the morning and arrived at 9-35. you will wait 25 minutes for the start of car rental. The car was issued unwashed, dirty. All proposed cars had numerous body damages. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SAOOD - 14 December 2019
" It's was very bad experience and treatment, + poorly efficiency "
" It's was very bad experience and treatment, + poorly efficiency "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANCA - 28 November 2019
" Very troublesome experience. The mentions on your voucher were just a few and the suplimentary ones that were mentioned at the Hertz counter made me not have the car I booked. "
" I did not get the car because my card was refused at the counter. Also, I did not receive the refund although I did not use the car. I wrote several emails until I was redirected to the Customer Service. Hertz didn't even inform AutoEurope that it did not deliver the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by IVAN - 23 November 2019
" Satisfied "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FRANCOIS - 12 November 2019
" See above "
" I've rented cars in Sweden, Portugal, Greece with autoeurope and this was the first time in Sicily. I always plan for paying a little extra at the location for the insurance or whatever extra cost. But here it was too much: for a car rental of €200 a week on autoeurope they made me pay more than €300 for "Full insurance". Of course with that you get easy check in and check out (the car had scratches everywhere so it would have been a pain to count them all beforehand and upon return) but still, that's too much in my view and comparing with my experience in other countries. Other than that the car was good and we had a lovely week. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARINA - 12 November 2019
" Hertz will be last option I will choose. "
" Staff was rude. Still can't get an explanation about extra charge I payed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SERGEY - 11 November 2019
" Everything was ok "
" The counter staff tried to change the car from ordered Audi Q3 to Opel Mokka. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by BASKORO - 10 November 2019
" cheap price than others "
" the drop off takes long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by CARLECIUC - 07 November 2019
" At 4. I gave 9, because I booked insurance all included, but at Hertz they didn t see my insurance "
" OVERALL, ALL OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VIKTOR - 07 November 2019
" 30-40 mins of waiting time in the Airport at Hertz counter, overall everything is great "
" 30-40 mins of waiting time in the Airport at Hertz counter "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MATEVÅ? - 05 November 2019
" Hard to comment. Very easy reservation and payment from your side but as written above I am not sure whether I will be charged extra and if how much (note there were no damages to the vehicle) "
" Unclear specification of costs noted at pickup on the Herz document. At present I am not sure whether I will be payong anything from the reserved amount on my credit card or not as it is still reserved. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ROBERT - 04 November 2019
" Used the "autoeurope.eu" site versus the "autoeurope.com" site and got a better deal. Will recommend to friends and use them again for our next trip! "
" Hertz was very efficient and friendly. Had a great rental experience. They even adjusted the return time to make sure we did not have to pay for an additional day. They did not charge me for a missing hubcap. They were amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SERGEI - 02 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by KUNAL - 30 October 2019
" Nice car "
" Easy pick up and drop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PRACHIN - 29 October 2019
" When we want to contact Hertz, Auto Europe could not give Hertz contact email. They could give only a phone number. It is not easy to understand each other by calling when two sides talking in their second languages. If email is available, will be more convenient and actually this is a basic requirement. "
" The staff at the pickup counter is very friendly. The car was not cleaned yet when given to us. But it may be because they changed a bigger car for us temporarily. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JEAN CLAUDE - 28 October 2019
" Was a great car but service and charges are not to my liking "
" To long await to pick up car. Price charges was much more then stipulated on Auto Europe although we knew there are extra charge for different drop off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ALEKSEI - 27 October 2019
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by VALENTIN - 24 October 2019
" Best prices and ease of use, as always. Will use Auto Europe again for sure "
" Poor customer service in Treviso Airport "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JIM - 24 October 2019
" I have written to Hertz directly about the experience. I don't think it had anything to do with Auto Europe "
" The checkout counter at the airport was the worst experience I've ever had with a car rental company. Totally disorganized. Employees totally unconcerned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FLORENCE, IT - Reviewed by MARK - 23 October 2019
" I made the order online with Auto Europe.eu, not Auto Europe.us, and I liked that. I felt I got the best rate I could. It was better than going through Hertz directly. You probably get better assistance if an issue comes up than dealing directly with the rental company. "
" All went well. A little more time with the agent that assigns the vehicle to you might help. Especially when renting a car in a foreign country for the first time. I did like the vehicle that I was given. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIBERIU MARIAN - 23 October 2019
" Overall excellent value for money "
" Parking area for car return should be improved, manouvreing space was very tiny "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SWASTIK - 22 October 2019
" Overall it was fine. The one way fee estimate as stated on the site was €122. We were charged €160 from the card after drop off. "
" We were late to pick up the car as one of us had our purse stolen on our way to the collection office. Because of this we didn't get the car that we booked for which was a premium car and were lucky to get another one although of a lower segment and lesser boot space. We had to put some luggage on our laps during the journey. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by AZAIZA - 20 October 2019
" It was enjoyable dealing with auto-europe and hertz combined "
" It was easy dealing with the agents during the pick-up explained everything in case of emergency. price is too low comparing to the vehicle we ordered. vehicle condition was great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KIMBERLY - 19 October 2019
" The ease of renting the car through Auto Europe was fine but I will not accept a Hertz rental again when traveling in Europe. "
" The wait at the counter to process the paperwork was over an hour. I was then told the car I requested (due to size of the party) wasn't available, only to then be told it was when I raised a stink. We then had to wait another 30 minutes at a separate location to get the vehicle. It shouldn't take 1.5 hours to pick up a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by BOTAGOZ - 17 October 2019
" I cannot share comments as I had no experience. "
" I was going to pick up the vehicle in Firenze airport. The counter staff asked for deposit in the amount of 300 EUR, however it was written 200 EUR in voucher. I asked him to leave cash/use my sister's card/share wi-fi to make money transfer. He was very rude and not going to help or advice any solution of the problem. I've asked him to come back in the morning then, he refused and said that he has already cancelled my order. I will never recommend Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ARKADY - 16 October 2019
" Very recommended Attractive prices "
" Good, friendly Very recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by VIDMANTAS - 15 October 2019
" Everything was as agreed. "
" Nothing special. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MYKHAILO - 12 October 2019
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by MERRICK - 11 October 2019
" My only concern is that when the car is inspected at check-in, any subsequent damage should not be charged to the renter. The renter has a high risk of being ccharged for subsequent damage. Why bother w/ a check-in inspection? "
" When you rent a sophisticated vehicle (Mercedes-Benz 220d) to English speakers, it should have an English language manual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GRETA - 08 October 2019
" experience was very good "
" overall experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by KRISTJAN - 08 October 2019
" Quick, efficient, all good "
" All best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDROS - 07 October 2019
" Very convenient & reliable service !! "
" VERY POLITE & FAST !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by ANASTASIA - 03 October 2019
" Terrible "
" It was the most awful experience which I have ever had. Was disinformed and no one did nothing to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by GEORGE - 03 October 2019
" See above. "
" The pickup point is off the train station site. It took me six people and walking far too many steps to find the pickup point. You need to get some info and/or directional signs at the train station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CATANA - 30 September 2019
" Autoeurope is what you need for a successful vacation "
" Professional staff . I have a new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLEKSII - 28 September 2019
" Not good experience "
" We booked and paid a car in Milan. There were no available cars in Hertz at time we ordered and we wait for few hours. Then it turned out that the money was withdrawn from the debit card, and we didn't have a credit card, so our reservation was canceled and payment was charged. So we wasted more than half a day to stay without car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by LEMBIT - 24 September 2019
" YOU WOULD NOT CONTINUE COOPEARTION WITH HERTZ, THAT IS NOT ACCURATE COMPANY "
" I GOT THE OTHER CAR THAT I BOOKED WITH ACCIDENT MARKS, NO SPARE WHEEL. CAR WAS RETURNED DUE FLAT TIRE 5 DAYS BEFORE BUT NO REFUND WAS MADE. I WAS CHARGED DUE DIESEL LACK BUT I COULD NOT FILL THE TANK ONCE CAR WAS TAKEN AWAY ETC., ETC, NO ADDITIONAL CHARGES WERE EXPLAINED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ISHIO - 24 September 2019
" No more use Hertz "
" When I picked up the rental car, the engine oil was already empty. Impossible! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PETER - 24 September 2019
" I have no issues with autoeurope my only issues were with hertz malpensa. The lady at the counter was very apologetic and I understand her position but I am grossly let down by the service of the company. "
" I order a Mercedes Vito and was given an old renault, which broke down with clutch failure after two days. Had to waste half a day to go down to malpensa with a taxi to take another vehicle. Originally ordered a 9 seater and ended up getting a tight ford 8 seater with scace room for luggage. To add insult to injury Hertz excuse was that they were overbooked. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by VAIDOTAS - 23 September 2019
" smooth "
" Have to wait for car 1.5 hour, other things were good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by VID - 23 September 2019
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEKSEI - 23 September 2019
" I will not book anymore "
" First of all, stuff could not gave me the car I booked(Audi q3 automatic). They give me non automatic vehicle fiat, but price was not as I booked 98€, it was 250€! My prepaid 98€, after I handed over the car in check have turned in 70€ Very unsatisfied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MAKO - 23 September 2019
" I misspelt my name in the reservation and I tried to change it or get info will that be a problem during car rental but calling Auto Europe (after sending an email) was not helpful at all. "
" We waited for three hours to get the car! The car made strange noises while swiching geers. But most important, drop-off was smooth and fast! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by IVONA CRISTINA - 19 September 2019
" Overall ok, but we got our car later then expected, no one from the desk cared about reservation hours. It was first arrived first served "
" I think staff from Catania airport could be a little helpful and faster on the future, there was a big line but not all the people from the staff were working. Plus that they didn't cared about our reservation hour. It was first arrived first served "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by TIIA - 19 September 2019
" Very good "
" I do not like the wellcome on the counter but everything else was excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by INESE - 19 September 2019
" Everything was good except windshield washer fluid was finished. "
" Everything was good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by RADU - 19 September 2019
" Exceptional! "
" Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MATIJA - 18 September 2019
" Very smooth experience "
" Very kind and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MIGUEL - 15 September 2019
" My experience with Hertz was not satisfactory. The manager of Hertz and the employees did not know that PR is part of the USA. I paid for a medium size car and automatic and they gave me the smallest car and manual drive. They were very disorganize . "
" My experience with Hertz was not satisfactory. The manager of Hertz and the employees did not know that PR is part of the USA. I paid for a medium size car and automatic and they gave me the smallest car and manual drive. They were very disorganize . "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by RADU NUTU - 15 September 2019
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MYRON - 15 September 2019
" Your staff were very rude at the Venice airport in Italy. It was late at night and they just left me to fend for myself, without even trying to help me, they only wanted to close down and go home. As you can Imagine, VERY UNHAPPY IF we were able to come to some kind of an settlement I would be happy to do business with Hertz in the future. "
" I was recommended to your compay by a fellow Managing Director, a customer of yours that frequently hires with Hertz. I hold an American passport and am MD of manufacturing company in Thailand. When I asked your customer who lives and works in Thailand just like I do, if I needed an International Drivers license for Italy he told me he never required on and that I wouldn't need one either. I arrived at Venice Airprort at 12 midnight and was denied because of my Thai Drivers license. OK business is business, but to toally deny me money put up front is rediculous. I not only lost the car hire, I paid and additional €200 for taxi to take me to my hotel, and another €150 Euro to return me to the Venice Airport. Not satisfied in the least with your customer service and outright deniel of any refund what so ever. Basically you pocked my whole care hire with no refund or consideration to the customer. Just a flat deniel from start to finish. I'm very unhappy with your company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMES - 14 September 2019
" I have done so above. But for the delay in collection of the car I would score at least 8 probably 9 however I will be reluctant to use you again or indeed to recommend you. "
" I have marked the counter staff with a low number which is perhaps unfair but as you don't ask about pickup experience it's all I can do. If you asked about pickup experience I would have marked a 1 or a 0 because it was dreadful. The staff were helpful and chirpy but we had to wait almost 4 hours! Yes 4 hours for our car. I did ring your customer service desk who weren't helpful really. That amount of wait time is totally unacceptable, itv effectively cost us half a day of our holiday!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GYULA - 14 September 2019
" Long wait, unfreindly staff .? Got a wrong car "
" Purchased insurance thru autoeurope but Hertz said it does not cover and they dont know anything about it . Purchesad an other with hertz that was crazy expensive . Waited for the car 1.5 hour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MIHNEA ALEXANDRU - 12 September 2019
" Fantastic staff at both the Palermo airport and the Trapani airport locations, cars in very good condition. Had a problem with a car during my stay (air bubble in tyre), and Hertz's staff, on the phone as on the ground, helped me solve everything within an hour, changing the car for me. I never left a review for a car rental agency before, but I highly recommend Hertz Palermo and Trapani. "
" Fantastic staff at both the Palermo airport and the Trapani airport locations, cars in very good condition. Had a problem with a car during my stay (air bubble in tyre), and Hertz's staff, on the phone as on the ground, helped me solve everything within an hour, changing the car for me. I never left a review for a car rental agency before, but I highly recommend Hertz Palermo and Trapani. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEFANO - 10 September 2019
" n/a "
" Pick up at the counter was too long. We waited for 35 minutes (it looked like the counter was understaffed, and it was the only renting company with a long queue). "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by CASEY - 03 September 2019
" Great car and the garage attendant was very helpful with the auto navigation! "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOSEPH - 01 September 2019
" Easy and efficient "
" I choose the most complete insurance option available when booking online but upon vehicle pickup I was told this was not sufficient. Due to language issues with counter staff I unknowingly signed up for additional unnecessary insurance coverage which cost more than the car rental itself. It is these types of underhanded practices which cause me to never rent with Hertz again to tomwarn others who choose them to be very careful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SADEGH - 29 August 2019
" The car have received from Hertz was very dirty and damaged. It had a problem with its gear. "
" The car have received was very dirty and damaged. It had a problem with its gear. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GENOA, IT - Reviewed by ROBIN - 27 August 2019
" I wish to complain about Hertz service organised through Auto Europe. I reserved a car with Hertz Genoa airport through Auto Europe from 14-23 August, 2019. I had just come from renting cars (directly) from Budget from 25 July to 6 August in Genoa airport and then 7 - 14 August with Budget in Malaga. I then arrive in Genoa airport and go to Hertz, and the 2 people serving abruptly inform me that my old British driving license is not valid. I explain to them that it is valid accompanied by my passport and that I have been renting cars for 25 years with my driving license up to the present day with no problems. They refused to accept my driving license with considerable rudeness. I then asked the other rental agencies if there was a problem and all the rental agencies accept my old British driving license accompanied by my passport. They even helped me explain this to the people working at the Hertz desk. The Hertz employees said that it is company policy to only accept driving licenses with photo identification even though I explained the differences with the old British driving license. I then checked the internet and all sources confirmed that the old British driving license is accepted in Italy accompanied by the passport. In the past, Italian police have confirmed to me that my driving license is valid provided that it is accompanied by my passport. I then requested that the Hertz employees share with me the written rule that the old British driving license with passport is not acceptable and they were unable to do so but still refused to allow me to continue with the car rental. I am 50 years old and have been driving for 27 years. I have never had any driving offenses nor accidents. I will send attachments in following emails of my driving license details and my rental details via Auto Europe. Following 3 stressful hours in the airport trying to demonstrate that my license is valid, Auto Europe penalised me for not taking the car (95€). I changed my plans and stayed in Genoa for 2 nights and continued my journey by train and bus. I was absolutely appalled by the rude and arbitrary behaviour of the 2 people working for Hertz from 14.30pm to closure in Genoa Airport on the 14th August 2019. I feel wronged and intend to pursue this issue until there is some feeling of accountability and justice. I feel that Hertz, as one of the world's leading car rental companies, should not allow this sort of behaviour to scar their reputation and should put more emphasis on quality control of their employees. From Auto Europe, I seek full reimbursement of the charges as in this particular case, I was a victim and had absolutely no fault. I have previously appreciated Auto Europe as a service provider and wish to continue using Auto Europe in the future but cannot do so until this distressing case has been resolved. From Hertz, I seek accountability and action to avoid this happening again to other travellers. I was devastated by the sudden refusal and need to change travel plans along with the considerable stress and upset that this caused to me. "
" I wish to complain about Hertz service organised through Auto Europe. I reserved a car with Hertz Genoa airport through Auto Europe from 14-23 August, 2019. I had just come from renting cars (directly) from Budget from 25 July to 6 August in Genoa airport and then 7 - 14 August with Budget in Malaga. I then arrive in Genoa airport and go to Hertz, and the 2 people serving abruptly inform me that my old British driving license is not valid. I explain to them that it is valid accompanied by my passport and that I have been renting cars for 25 years with my driving license up to the present day with no problems. They refused to accept my driving license with considerable rudeness. I then asked the other rental agencies if there was a problem and all the rental agencies accept my old British driving license accompanied by my passport. They even helped me explain this to the people working at the Hertz desk. The Hertz employees said that it is company policy to only accept driving licenses with photo identification even though I explained the differences with the old British driving license. I then checked the internet and all sources confirmed that the old British driving license is accepted in Italy accompanied by the passport. In the past, Italian police have confirmed to me that my driving license is valid provided that it is accompanied by my passport. I then requested that the Hertz employees share with me the written rule that the old British driving license with passport is not acceptable and they were unable to do so but still refused to allow me to continue with the car rental. I am 50 years old and have been driving for 27 years. I have never had any driving offenses nor accidents. I will send attachments in following emails of my driving license details and my rental details via Auto Europe. Following 3 stressful hours in the airport trying to demonstrate that my license is valid, Auto Europe penalised me for not taking the car (95€). I changed my plans and stayed in Genoa for 2 nights and continued my journey by train and bus. I was absolutely appalled by the rude and arbitrary behaviour of the 2 people working for Hertz from 14.30pm to closure in Genoa Airport on the 14th August 2019. I feel wronged and intend to pursue this issue until there is some feeling of accountability and justice. I feel that Hertz, as one of the world's leading car rental companies, should not allow this sort of behaviour to scar their reputation and should put more emphasis on quality control of their employees. From Auto Europe, I seek full reimbursement of the charges as in this particular case, I was a victim and had absolutely no fault. I have previously appreciated Auto Europe as a service provider and wish to continue using Auto Europe in the future but cannot do so until this distressing case has been resolved. From Hertz, I seek accountability and action to avoid this happening again to other travellers. I was devastated by the sudden refusal and need to change travel plans along with the considerable stress and upset that this caused to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MIHAI VALENTIN - 26 August 2019
" Very good report quality/price "
" Very kind staff, prompt hand over of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 22 August 2019
" no comment "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILBERT - 21 August 2019
" Best prices with Autoeurope and easy booking "
" counter staff was very helpful and friendly however it took over an hour to check in and only two clients were served before us. The station was understaffed and also cars were not ready the counter staff said. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by IOANNIS - 21 August 2019
" THE WHOLE PROCEDURE WITH HERTZ AS WELL AS WITH TO BOOKING VIA AUTOEUROPE WAS GREAT "
" THE WHOLE PROCEDURE WITH HERTZ AS WELL AS WITH TO BOOKING VIA AUTOEUROPE WAS GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ALEXANDRU - 20 August 2019
" The issue was with hertz not auto Europe and they should be penalized "
" They took us for thieves trying to steal their stupid car. They requested 2x credit cards for deposit and both on the same name with the reservation which is not only stupid but clearly bad will. Then they requested the copy of the flights back. Eventually we showed the cruise itinerary from royal Caribbean which they printed in full. This is a privacy breach and clearly intended to intimidate us and give us the booking. Also they wouldn't give a shit about auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MYKOLA - 13 August 2019
" ue to storm in Bergamo my flight arrived later and AVIS counter was closed. When i waited till they opene on 7;30 Avis staff told me that my reservation not valid. I tried to make a call to you from 7-30 to 9-00 but on your hotline was auto answer saying that your start to work 8;30. Due to the fact that AVIS denied and cancel my reservation i had do do new one with HERTZ #J11729676B5 and pay twice for car rental with AutoEurope. And it was no support and communication with you was on zero level. "
" ue to storm in Bergamo my flight arrived later and AVIS counter was closed. When i waited till they opene on 7;30 Avis staff told me that my reservation not valid. I tried to make a call to you from 7-30 to 9-00 but on your hotline was auto answer saying that your start to work 8;30. Due to the fact that AVIS denied and cancel my reservation i had do do new one with HERTZ #J11729676B5 and pay twice for car rental with AutoEurope. And it was no support and communication with you was on zero level. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MILAN, IT - Reviewed by HENRI - 08 August 2019
" It would have been good to know that herz offers better insurance both terms and costs (super cover) than auto europe (extended insurance). Now I was fooled to pay for the latter one also. In addition our car was severely damaged by a thief during the night just next to our apartment. If we would have only taken the insurance auto europe offers, we would have been forced to pay 1200 - 2000 € even though we had nothing to do with the event. In the future I and many more will know better not to use auto europe but get the car directly from herz etc. "
" The service was really slow considering there was not even many customers waiting for their turns. (Milan Malpensa airport). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DIANA - 06 August 2019
" Auto Europe are very useful and correct. My opinion is negative only for Hertz's staff and policy. "
" The car we used was with a lot of external remarks. The staff was courteous but not very honest. When wе returning the rented car, the staff tried to imputt to us some of the car problems that were not put from us! This is unacceptable for the company image! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FLORENCE, IT - Reviewed by DAVID - 03 August 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JUAN MANUEL - 24 July 2019
" Autoeurope was not known to the employee at pick up of the car, so he insisted on me buying additional insurance (excess waivers), which i declined. However if awareness of Autoeurope intermediacy would be higher pick up procedures could be smoother. Again, not really an issue, just a comment. "
" Nothing particular to share. A little slow return procedure as there were many customers, however it was not out of ordinary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 17 July 2019
" It was fine. "
" Hertz was a complete disaster. When we arrived, we waited an hour and a half just to get seen by the person at the counter. There were many (several dozen) extremely angry people all waiting in the counter area. The Hertz staff person told me that they had over 200 reservations for that period of time with only 100 vehicles available. We waited another hour (2 1/2 hours total) before we received a vehicle. The pre-delivery damage report we were provided showed there was no damage to the vehicle; however, when we actually got to the vehicle there was not one body panel that did not have some reasonably significant damage to it, which required us to track down another Hertz staff member to make note of all of the damage. The ONLY positive part of the experience was the drop-off which went smoothly. I would never rent from Hertz again and we heard the same thing from everyone we spoke to about the Hertz experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by VOICU - 12 July 2019
" A very good service! Thanks "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIA - 10 July 2019
" Hertz issues do not reflect on auto europe "
" Mechanical issues with two cars during rental for one week. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by LIVIU FLORIN - 04 July 2019
" Everything was great! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FREYR - 02 July 2019
" It was a treat to drive the car, it was very comfortable and spacious. No issues with car rental nor broker (e.g. no hidden fees). "
" After waiting for an hour at the counter to get the car and then painfully writing my personal information on paper for the counter staff (information I had already provided electronically), I finally got an excellent car in great condition. No issues driving around Italy and Switzerland, and the late night drop-off in Florence was fast and easy. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ROMAN - 21 June 2019
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENOA, IT - Reviewed by IGOR - 19 June 2019
" Everything is perfect. Some questions regarding refund after provider changing were resolved quickly. "
" Really Keddy was changed to Hertz. I am very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUNGHYUN - 14 June 2019
" Good company "
" From starting emergency sign on the dash board and unconvinient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by RUSU - 04 June 2019
" Plase let me know if I can get a refund for my money as I didn't benefit of the reservation "
" My name is Ionut Rusu, and on 30th of May 2019 I made a reservation on your site for car rental in Verona, with pick up date 31 May 2019 at 10 o'clock. Reservation number is EU16413904. Due to a misunderstanding of terms and conditions I couldn't benefit of the rental car. I presented at the rental office 2 cards on my name, but I noticed that I only had on me (being on vacation) a debit card and a credit card with my name on it which were unfortunatelly not accepted. I presented the rental officer the option of registrating my wife's credit card, which was present and had the same family name with me, but it was not a valid option. I understood why I was refused, although my intentions were serious, I just wanted to make a one day trip near Verona with my wife on our short vacation. I checked my credit card balance today and I noticed that the amount of 75,42 euro is blocked by your company although I never got to use the car and benefit of the rental reservation that I made. Rental officer was very kind and undererood the unwanted situation. Is there any posibility of refund given the circumstances that led to me not being able to use the car? Thank you in advance, Dr. Ionut Rusu MD, neurosurgeon, PhD stud "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GREGORY - 02 June 2019
" Very smooth despite having to pick-up and drop-off at different airports in Milan, thank you! "
" Very smooth despite having to pick-up and drop-off at different airports in Milan, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by CSABA - 29 May 2019
" After declining my driving license at the rental counter, the customer service representative from Auto Europe also declined my request for a refund. This was the first time I have tried Auto Europe, but for sure it was the last one as well. Will go back to my old, well working sites. "
" After finding the Hertz counter, the staff wouldn't accept my driving license. I have been using it from the US to Australia, and never had a problem with it. When I wanted to pay for a second driver, so my girlfriend could drive, they have also declined that option. This way the rental had never started. As a Gold member with Hertz, I always had very positive experiences with them. This one instance was the worst ever customer service experience I had ever seen. I still have two upcoming with Hertz, and will stay loyal to them, but in Italy I would stay away from them as far as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by LYNNE - 29 May 2019
" Good "
" Pretty good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 30 April 2019
" Very satisfactory "
" Professionalism was the order of the day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GUSTAF - 17 April 2019
" See above "
" My valid Malaysia driving license was rejected and contract canceled by cournter Staff! Have rented car in EU and also Italy many times before. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FRANCESCA - 05 April 2019
" We end up paying but having to car and unfortunately at the time of pick-up your customer service was closed. None of your fault. "
" Unfortunately I have forgotten my driving licence and even if my husband has his own driver licences the staff doesn't allow us to change the driver on the contract even if we were more than happy to pay extra to add a second driver. It happens already with Sixt and they have understand and accepted the change in the past. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MAGDALENA - 18 March 2019
" Ok "
" We waited for quite some time before we were noticed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVANGELOS - 02 March 2019
" I asked manual and hertz gave me automatic vehicle.the car was old full of scratches and no water at the wipers. "
" Stay away from hertz bergamo "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by TOMAS - 26 February 2019
" I had an accident in the past, car was insured by Autoeurope. I sent a claim several times but nobody replied to me!!! "
" Car was in poor condition, smell, scratches everythere... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DIMITAR - 03 February 2019
" Tell me how long it will take to unblock my deposit! "
" I have a question. Why my deposit is still not unblock... Its a week when i returned the car back. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MONICA - 09 January 2019
" I had a very good experience with Autoeurope last year when I rented a car in Rome, but this year they send me the same contract without mentioning that credit card Visa is not accepted by Hertz "
" I showed the lady the contract and there was no mention about not receiving credit card Visa as I had. She told me I have to make another reservation there, offering me a price 4 times higher. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by STAVROS - 08 January 2019
" very good "
" although i got a better car for driving in mountains(JEEP COMPASS instead of the prebooked FORD FOCUS CMAX),the jeep DIDN'T HAVE snow chains.Ofcourse I have told to the Hertz lady that I was going to Aosta Pila(;i.e. mountains),she ressured me that there were snowchains in the car ,but i wasn't.As you know even a 4x4 Jeep sometimew needs snowchains. PS:the car didn't have snowtyres "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MOHD NOOR RUDIN - 02 January 2019
" Receive and returning the car is easy. But the final invoice and unclear charge by hertz is ridiculous. "
" Hertz charge me for something that is already paid inside the voucher. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RAYMOND - 19 December 2018
" great "
" plain sailing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ARNAS - 17 December 2018
" I still can't get/refreeze my deposite back "
" I still can't get/refreeze my deposite back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEXANDRA ELENA - 07 December 2018
" Very unpleasant experience as I was not able to pick up the car and lost the money "
" I was not able to pick up the car because they claimed to accept only debit cards. Other companies right next to Hertz accepted debit card with no problem "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CRAIG - 24 November 2018
" I don't blame AutoEurope for the experience. Although they weren't particularly helpful when I called after pick up explaining that no snow chains were provided. "
" Mixed review. We had a very difficult experience at pick up. We had be assured by AutoEurope and Hertz before hand by phone that snow chains would be included in the rental. Upon pick up, there were no chains provided and the staff became downright militant when we pushed them for how to get chains. No chains were ever provided. To make up for it, they offered us an upgrade. When I declined the Mercedes C class upgrade because luxury cars are not covered by my credit card, they became more angry. They ended up giving us a completely acceptable car, but not the one we were promised. The car was diesel (fine, but they didn't tell us that and we almost put the wrong fuel type in at our first fill up) and most concerning the car was very dinged up. Not a big deal, but they didn't have someone walk with us to inspect the car at pick up, and had we just driven away, when we returned the car we probably would have been held liable for the damages that were already there. We had to find an attendant who then marked up the slip of paper indicating where there was damage to the car. All in all the rental turned out fine. The car was good and the drop off easy. But the issues with the snow chains, not telling us the car was diesel, not clearly indicating where the damages were on the car without us pushing the issue, and no guidance provided on how to return the car made the experience less than perfect. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by KESTUTIS - 16 November 2018
" very good "
" One of the best rental companies "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by SEBASTIAN - 31 October 2018
" Perfect "
" Like "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MATTHEW - 30 October 2018
" The Auto Europe portion of the reservation went smoothly online. Not sure why we were charged $33 more than invoice though. "
" We chose Hertz in Florence because they had good reviews. However, we would not use them again. Car was dirty and scratched up, and the front tire leaked air the whole trip which we had to fill at gas stations. Returning it was confusing and time consuming, no signage for direction and employees all told us conflicting advice. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ROME, IT - Reviewed by PAUL - 22 October 2018
" The experience we had with Hertz and Auto Europe was very good. Service was quick and helpful. "
" The staff at Hertz was very helpful. Pick-up and drop-off were very quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by RADU - 20 October 2018
" . "
" Two weeks have passed and the guarantee is still blocked on my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ADAM - 18 October 2018
" Everything went very smoothly, no problems at all. Great service "
" Great service, good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MIROSLAV - 12 October 2018
" Fine - all car rental offers at glance "
" All works quite well and smooth - but 20-30min waiting at airport desk was bit annoying (too many customers) although the desk was much effective than some competitors nearby. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BARBARA - 10 October 2018
" The rate was competitive, but because I rented through Auto Europe I couldn't take advantage of the Gold "bypass the counter" pick up "
" It did take a long time at the counter inside the airport and then another wait outside to get the vehicle. All damages were not noted so another wait for someone to come and check car out before departing. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PRASHANT - 05 October 2018
" It was ok "
" Long queue while pickup. Counter staff were not pleasant to talk to. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by ROBERT - 04 October 2018
" that depends on what you do about this review "
" VERY DISAPPOINTING EXPERIENCE. We usually rent from one of the bigger brand names and never had a problem before. This time, the experience was well below what one should expect from Hertz: 1. The pick up at Roma FCO took almost two hours, for every body. This was not busy season, it was an ordinary Tuesday morning at the end of September. Hertz was a mess. 2. The car was a joke: all banged up and the front was taped back onto the car (is that even legal? ridiculously dangerous), and the engine was so old it had trouble taking off in first gear and up hills. The only reason we ended up driving it was that we had been waiting for hours already and needed to go. 3. At return, we could not find a gas station near the airport, so we delivered it two thirds full. Hertz stated they would charge us €60 for the missing 10 litres, which equates to a €17 cost and €43 rip off. We have not received the promised invoice. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MIRCEA - 02 October 2018
" Simple to get and use. A much cheaper excess waiver than the insurance offered by Hertz "
" Car had minor scratches which were not mentioned on the rental scheme, but I made pictures and the staff said these are enough. At drop-off there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANDREEA - 02 October 2018
" Auto Europe has a good customer care service. The employees are prompt in responding to the customer's emails. The minus is that they are not very specific and they don't give enough details when responding. "
" When I picked up the car, I had to wait 2 hours, standing in line. There were too many clients and too few employees. The staff was friendly, kind, but the company has a very bad organization and procedures. When I handed over the car, the things moved more quickly, and in 20 minutes I was done with everything. The staff is fair and does not try to find problems where they aren't. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by OLEG - 28 September 2018
" Satisfied "
" I was waiting in the queue for 3 hours to take a car. Efficiency of the staff was very low (1 client per 20-30 minutes). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SURUBARU - 26 September 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KENNETH - 25 September 2018
" Liked the car but pick up and drop off not great "
" Drop off difficult in Rome airport few places to park 9 petson van "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by PETER - 25 September 2018
" Very good experience "
" Very smooth, friendly and helpful personel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PEIYUN MELISSA - 24 September 2018
" NA "
" The pick up took us 2 hours wait and we have to push our plans back. We wanted a smaller car but they are left with bigger ones. The saving grace maybe is the counter staff is detailed enough to go through the information so we wont be left missing out anything. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ELENA - 21 September 2018
" Ok "
" Too long check-in more than 2 hours "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ELISABETH - 20 September 2018
" Everything worked fine! "
" Final price including all fees etc was a little bit intransparent or let's better say I am not entirely sure about it yet still. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEKSANDR - 19 September 2018
" AE staff was very friendly. Before rental I phoned and took some details and advice. "
" Opel Insignia SW was rather shabby with a lot of scratches and dents. But technical condition of the car was OK. Hertz haven't returned me 200 EURO deposit yet. Though promised to do it on 17.09. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by HELENA - 12 September 2018
" Not at all willing to solve my issue. I will never use auto europe again. "
" I could not use the car, because the debit card was not accepted for deposit - OK, my fault (it is in the terms and conditions), but the staff was not willing to help at all, e.g. use the credit card of my friend, who was with me. Or call autoeurope, that the car was not picked up, so they could charge me e.g. 50 % or use cash as a deposit or any solution... The next day I rented the car with AVIS, no problems at all, all went smoothly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by GIOVANNI - 11 September 2018
" Great prices online. Car rental company did not have selected car available though "
" The car I requested was not available and I had to pay more than what it was established at the time of the booking. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GENNADY - 09 September 2018
" No complains "
" Rental rates were too expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - 05 September 2018
" Everything fine. Nothing to complain about. "
" Everything fine. Some small scratches on the doors, but everything was very well noticed within pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREW - 04 September 2018
" As stipulated above, a very average customer experience which is a shame as Hertz is supppsed to have a good name in the industry. "
" Very average experience with the Hertz team at Catania. How to wait a long time to get served and there seemed to be a lot of uncessary paperwork. The car was given to us in a very dirty condition (both inside and out). "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MYKOLA - 02 September 2018
" Thank you "
" When taking a car I was told that it is half-fueled and the specialist showed the mark in the papers. But when returning a car I was surprised that in the papers he gave it was mentioned as full-fueled. We had to check with staff inside the system the real fuel status. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ALEKSANDRS - 02 September 2018
" N "
" N "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by DIMITRIOS - 29 August 2018
" Everything went smooth and we didn't have any problem. "
" The car was dirty in the inside and smelled bad. Also the employee in the counter when we went to get the car wasn't polite and didn't do his job well (he said that our licence was pecouliar and the car had small scratches all over it and he didn't have checked it) "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by ZOLTÁN - 29 August 2018
" Good job "
" Mostly kind, a bit overloaded stuff, car in normal state, normal pick-up and drop. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by LUIS - 27 August 2018
" I think it was misleading that we had to pay in advance. Several customers only made the reservation and didn't have to pre-pay. If that were the case, we wouldn't have lost the 95€ of the "no show fee". "
" We were really unpleased with the experience. Some of our booking details weren't correct and as we had to wait in a big line at the office, our turn was only after the booking time. Because of that and the fact that we paid in advance, changing the details of the reservation was not passible and we were charged the "no show" fee and had to book a new car, twice as expensive and half the size of our reservation. It was a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by PANAGIOTIS - 25 August 2018
" Very satisfied from autoeurope.But find a solution with insurances,cause rental companies threats clients that they are not insuranced at all with autoeurope package.When u are in a dangerous place like Italy u r enforced to buy additional insurance from them.Pls find a solution. "
" Νιce staff,but very wxpensive super cover and location fee which(i thing) was not included to autoeurope offer. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by CESARE - 23 August 2018
" Due to my horrible experience with Hertz I would not recommend them to anyone. Also, as Auto Europe is affiliated with Hertz this also tarnishes their reputation, my recommendation to Auto Europe would be to ensure all car rental companies have a good rating in order to be put on the website. "
" AVOID!!! The lady at the airport Elena was fantastic, very helpful and thorough. We rented a Volvo 4WD which apparently they have not had for rental for over 12 months. Elena gave us an equivalent car. Once we left the airport to pick up the car absolute chaos.......They didn't have the car, couldn't find it! Couldn't find one similar had no GPS was smaller but same price. Ended up taking what they had out of desperation as we were now over 1.5 hrs late. Took over an hour. Terrible service, avoid!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGUS - 22 August 2018
" Always the best price "
" Drop off it Milan airport was very inefficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by PAOLO - 21 August 2018
" Not bad "
" The pick up and drop off wasnt as considerate as I would like. Both were rushed and questionable. I wondered if I was being told the right info. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARCUS - 21 August 2018
" Never again "
" Ripp off with insurance It's a super cover booked but found the coverage was very low. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TURIN, IT - Reviewed by KEIKO LISA - 19 August 2018
" I am very disappointed with AutoEurope. I discovered that I didn't have my credit card with me 2 days in advance. When I finally talked to one of your representative she told me there was no way to modify the rental as it was less than 48 hours before the rental. Keep in my in was 45 hours in advance! I then wrote an email to autoeurope at 6 pm (my rental was at 2 pm 2 days later. I did not ask for a refund. I asked for a credit and was told by both your representative on the phone and in email that it was too late by the agreement. My rental was paid for in full, 125 euro. I realize it is written in the agreement but please, 4 hours too late, not to even give me a credit??? Things happen, and to treat your customers like this is appalling. The woman on the phone was very unapologetic, I lost 125 euro, I got nothing for it, and AutoEurope did nothing to earn it, absolutely nothing! I did not pursue it further because I did not want to ruin my vacation that already went badly because I could not rent the car. I understand that Hertz could not rent the car without the credit card, but please AutoEurope showed absolutely no kindness or humanity. "
" I am not really upset with Hertz, I am VERY upset with AutoEurope, see note below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by HAZOTA - 17 August 2018
" Given that I had a damage that I was not guilty of and Hertz withdrew from the card an extra amount, I wait for an information by mail and considering the paid insurance and the guilty one of the incident, I'm waiting for the money returned to my account "
" Given that I had a damage that I was not guilty of and Hertz withdrew from the card an extra amount, I wait for an information by mail and considering the paid insurance and the guilty one of the incident, I'm waiting for the money returned to my account "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RIMINI, IT - Reviewed by PAULIUS - 14 August 2018
" It was all ok, but i need my deposit "
" after two weeks i did not received deposit of 200 Eur :( "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by WILLIAM - 11 August 2018
" SEE ABOVE "
" Based upon Rick Steve's travel book commenting favorably on AutoEurope, I went online and booked a car for my recent trip to Italy. I received an invoice approving my rental of a Volvo for 10 days for $575. Several days later, I found an email in junk email box advising me that my invoice had been cancelled. I immediately called to find out the reason for the cancellation and was told that I booked through the European website, there fore my reservation was invalid because I am a citizen of the USA. The rep offered to rebook through the "correct website and did so. I got a smaller Renault for $657.30. I think that is what Trump calls unfair and unreasonable trade practices. Given the time constraints, I accepted the lesser car for more money. I am now looking at my Visa bill and find it has two charges, one for $575.33 (I am assuming for the cancelled Volvo) and another charge $657.30 presumably for the Renault. I am in the process of notifying the card company not to pay the $575.33 amount and hereby demand that you issue a credit in that amount to my account. All in all, the process was difficult, and in this instance discriminatory, with no reasonable basis. I also intend to file a complaint with the federal consumer protection agency. If the credit is not forthcoming, I will contact an attorney regarding possible fraudulent conduct. I trust it will not come to that and AutoEuro will do the right thing (which ideally is honor the first quote.) I look forward to you prompt resolution of the over charge. wjk "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by HAIM - 11 August 2018
" You are cheaper and was good service, but you must be responsible for the rental companies services too. I want my money for the ad blue back. And I'm not talking about the tension and spending time for the hertz mistake. "
" The tank of the diesel wasn't full as it should be. We understand that only when we refuel the car ( we get it with 500 km til refuel and when we refuel it was 720 km) in the middle of our way it was a lot of blips, we didn't understand what was that sense something was written on Italian, so we stopped someone that told us that we are out of and blue at the vehicle and we must find gas station that open and sell it, otherwise the car will slow down to 20 km/hr. It was evening and it was only self service and no ad blue. We went till the next morning afraid to drive with the car. At the gas station we paid 12 euro for the ad blue and then he told me it's not our responsibility to fill it because it need to be refill once every 20,000 in ( we drove only 1,200 km) it's the garage responsibility at the term treatments of the car. It was really bad experience, we stacked at the middle of nowhere, didn't understand the bipping, the ad blue. Spending time and money for car treatment. This is not what I ment to do at my vacation with 4 kids!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BRINDISI, IT - Reviewed by JAN - 06 August 2018
" Usually good deals and transparancy "
" Very long wait and was given a dirty car with a broken mirror. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MARIUS - 05 August 2018
" OK "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by YANA - 03 August 2018
" The description of the insurances that are covered when booking with auto Europe is not correct. On pick up we paied more to cover insurances. "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALEXANDRU - 03 August 2018
" Will choose the same again. "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SELENA - 02 August 2018
" We have booked another car through Auto Europe for our 4 week trip from Naples to Palermo end of August and September and i really hope an automatic car will be waiting for us. "
" We picked up the car in Milan and they gave us a car that had been in an accident. and had also not been cleaned. it was the only Automatic they had available even though we had ordered one months in advance. We are pretty relaxed people and this would not have been too much of a problem but we were going to use this car for the next 7 weeks. The front fender and the side panels were falling off and it wasn't attaching back on no matter how hard the hertz guy tried.. We had to take this one to our accommodation in Lake Como and return the next day to get a different one. We wasted many hours driving back and forth to do this. When we arrived the next morning at 11am as they had told us we were again told to wait another hour for the car to get ready. This would not be too much of a problem but when you are travelling with a 1.5 year old one hour is like 10 years. Finally the car was ready to pick up and we had a little upgrade which was a very nice surprise. The new car was brilliant and we had a great trip. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by ANNA - 31 July 2018
" See above "
" I asked and paid for a 4wheel drive car but got only the most basic Fiat Panda "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MOHAMED BANTA - 23 July 2018
" Hertz very complicated. Hard to get refund payment back.. untill now i stil did not get any feedback from Hertz about my refund. "
" Hertz very complicated. Hard to get refund payment back.. untill now i stil did not get any feedback from Hertz about my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EVANGELOS - 19 July 2018
" it was generally a good experience to rent a car but I want to add a comment when a customer wants to pay an extra insurance to look closely at the details it is different to pay an additional cover to an intermediary seller to pay the additional cover to the rental company "
" in general terms, I am delighted with the company a few comments only when someone rents a small car for example a fiat 500 thinks it's a simple model and not the sport with stiffer suspensions for example fiat 595 abarth for me personally it was a delightful experience but for my companion it was a test for her body in bad roads you could ask before if someone accepts such a model if you can cut prices down thank you "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by GINTE - 19 July 2018
" we could not rent a car, it was misunderstanding with the order and we lost our money. We are writing a claim at the moment. "
" we could not rent a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SILVIU - 16 July 2018
" A good experience overall "
" I was very disappointed about the fact that the staff from the pick-up didn't tell me about the rest of the costs as the staff from the drop off did. I could of spared some taxes.... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by NERIJUS - 15 July 2018
" . "
" 1) It was missleading regarding pick up, it was clearly written that Herz Is in the airport (versus other providers). Reality - 2 km from airport, no shuttle, no information, no taxi. We had to find out everything somehow ourself, it additional cost 15-17 Eur one way and of course bad experience. 2) car was good and new, but not clean, inside and outside. When we told to staff, they just had said it was clean. We were persistent regarding cleaned car, then staff cleaned (at bit) it right away at least inside, it was obvious it was not clean! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by IMRE - 15 July 2018
" Reliable, good conditions, good prices "
" Everything went smoothly, some waiting at the transfer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by FINBARR - 14 July 2018
" Overall good but the extra charges are deceptive in that it doubles your cost .If this was all but into the initial price you could be more prepared for it.Staff excellent location and vehicle very good.Thanks "
" The pricing is confusing after paying Auto Europe I had to pay Hertz another 119 euro for GPS and breakdown cover. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRESCIA, IT - Reviewed by RENO - 12 July 2018
" - "
" Very friendly and flexible staff, expeditious operations on check-in and check-out ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAN MARIUS - 05 July 2018
" No comments "
" Nice personnel. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RIMINI, IT - Reviewed by GURPREET - 01 July 2018
" Was good experience but I selected normal insurance & excess was too much for insurance & after I wasn't able to change insurance according to online price . "
" Car wasn't clean & washed. Insurance was too expensive. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by CAIUS ADRIAN - 26 June 2018
" Quick check in. New car. Drop off box. "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RANDY - 22 June 2018
" Super easy, no problems "
" Super experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 20 June 2018
" I may have been overcharged for this car rental. I had to upgrade to fit luggage and we were told it would be additional $50.00 . $86 was original car + $50 =$136. Charged more than that upon return with full tank gas. Please let me know why? John johnf3000@cox.net "
" I may have been overcharged for this car rental. I had to upgrade to fit luggage and we were told it would be additional $50.00 . $86 was original car + $50 =$136. Charged more than that upon return with full tank gas. Please let me know why? John johnf3000@cox.net "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 13 June 2018
" OK but had to buy insurance from Hertz in addition to the insurance I had already paid fro from Auto Europe "
" Francesca D. was very helpful with the car, directions and suggestions at our destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KIMBERLY - 18 May 2018
" Great, felt legit as in, not going to get screwed for fees, etc. "
" Exceeded expectations. The guy in Florance was amazing... best hertz experence ever! The check in process in Rome - eh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by YURIY - 17 May 2018
" Very unhelpful staff, especially at Hertz counter. I was not able to rent a car at all, and lost all of my prepaid amount (instead of smaller charges as indicated on Hertz rules). "
" Worst cystomer experience in my life. Will recommend NOT to use AutoEurope and never use Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ELIZABETH - 07 May 2018
" See above. I was VERY clear that I wanted a rental in Bari because we were arriving by train. My voucher stated that the rental agency was 1 km from the Bari train station. I even called the agency a day before arriving to see how late they would be open, explaining that our train arrived at 7pm. No one said a word about the agency being in Monopoli. I called Auto Europe and was treated very disrespectfully by someone who said I should have known the office was in Monopoli... this person refused to listen when I pointed out that the voucher itself clearly said the office was 1 km from the Bari train station. I am very unhappy with the treatment I received. Thankfully, the person at Heerz agreed to stay overtime to wait for us to come by taxi. "
" I was extremely upset with Auto Europe because I reserved a car to be picked up in Bari and instead had to take an expensive taxi ride 40 Kms away to Monopoli. This was not Hertz's fault but Auto Europe's. I have sent a complaint but received no response. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GREGOR - 07 May 2018
" When we arrived to the airport we had to wait for one hour because your company made a mistake and obviously booked more cars than you had avaliable, due to that we were waiting besides many other people there. Lucky for us this did not cause problems but i imagine if someone was in a hurry this would be a terrible mistake. And the lady at the counter didn't even explain or apologise, she just said we had to wait, when i asked why and how long she replied well it is what it is and it will be maybe 20min, maybe one hour and maybe more hours. This level of un-proffessionalism cannot be tolerated in a service that you run. "
" maybe this is relevant for Auto Europe and not Herz: When we arrived to the airport we had to wait for one hour because your company made a mistake and obviously booked more cars than you had avaliable, due to that we were waiting besides many other people there. Lucky for us this did not cause problems but i imagine if someone was in a hurry this would be a terrible mistake. And the lady at the counter didn't even explain or apologise, she just said we had to wait, when i asked why and how long she replied well it is what it is and it will be maybe 20min, maybe one hour and maybe more hours. This level of un-proffessionalism cannot be tolerated in a service that you run. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by UBAIDULLAH - 06 May 2018
" Car as good. But hidden charges by hertz "
" They charged me 133 euro without telling me reason. They have credit card details and they don't inform you while charging for any thing. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVAN - 02 May 2018
" Car was scratched / dented on all four sides. Unbelievable but true. Hertz Bergamo insurance and fuel policy are very strange and tricky. Although I had full protection, CDW, THP, ZQ they still tried to ask for additional payment. "
" I was not satisfied. This is not about Hertz, but Hertz in Bergamo Orio Airport. I rented from Hertz other times and always received better service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by SLAVI - 01 May 2018
" неясни и неточни правила "
" никаква гъвкавост и разбиране хора работещи като роботи а не като разбиращи клиента и проява на разбиране , желание за печелене на пари не на доволни хора. жената която ни обслужи беше груба и безцеремонна ако бях некоректен можех да я подведа в замяна платих двойно за същия автомобил а вашата резервация беше отменена , никога повече не бих работил тази компания и ще се постарая това да достигне до максимално много хора , неясно описаните правила доведоха до това , Пожелавам Ви успешен бизнес "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by OGUZ - 30 April 2018
" - "
" The car was dirty, so it was difficult to identify any missing sctraches or hits on the car. The staff in the garage who droped off/in the car were not very helpful. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by STANA - 26 April 2018
" AutoEurope m-a ajutat sa gasesc intr-un timp foarte scurt autoturismul pe care il doream din miile de oferte. Multumesc. "
" Colaborarea a fost foarte buna, angajatii societăă profesionisti, autoturismul foarte bun. nu am nimic de rerosat. impecabil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALASSIO, IT - Reviewed by ANDREA - 24 April 2018
" We were downgraded without warning. That has never happened and we use lots of rental cars. None contacted us to offer an apologie let alone a price break or a voucher. I hope you can do better next time. "
" We were downgraded from a Fiat 500 L to a Lancia Y. That is probably two steps down from what we booked. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PANAGIOTIS - 23 April 2018
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ADAM - 20 April 2018
" Very positive overall, will definitely return as a customer. "
" Very positive overall, will definitely return as a customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BRIAN - 19 April 2018
" Simple to use and good prices. "
" Counter staff not very helpful. The car automatic gears were not functioning properly and as a result they had to change the car. All of this led to me leaving my phone in the original car and having to do an extra 100 Km to collect the phone the next day. My fault but casued by the swapping of cars in semi chaotic situation. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by PATRICK - 15 April 2018
" Please see #3, above. "
" I wrote yesterday with a concern (by reply email to my confirmation). The drop off was in some ways excellent--quick and the receiving employee drove us to a taxi stand in the car-- but he Did Not give us a receipt. We only realized that later, in the train to Rome. We turned the car in at 11am, Saturday April 14 at the Naples airport. Would you be able to provide me with a receipt? Best, Patrick Martin "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ROME, IT - Reviewed by BEN - 14 April 2018
" as above - wasted a day (of limited time) with the breakdown though VERY difficult finding the Hertz counter at the Naples ferry Port - needs improved signage "
" Near new Nissan XTrail decided to not go into gear at an on-ramp to autostrada - not sure how but got it to go then it just wouldn't start once parked at Sorrento - replacement car eventually after a tow truck ride and a very helpful Antonio -at the Naples airport counter - big thanks to him, arranged a new 5008 Pug - reliable car but bit big for the Amalfi coast drive ! - returned un scratched that is was surprised about to be honest. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by SPYRIDON - 13 April 2018
" Overall no problems "
" Car was not that clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LUCIAN CALIN - 10 April 2018
" Nice staff. "
" Professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AYSEM NESLIHAN - 31 July 2017
" But there was a confusion on getting insurance while booking the car. Auto Europe and Hertz were separetly making the insurance. After buying an insurance like ! from Auto Europe, Hertz asked me if I like to cover my trip with an insurance?? I told them I've already made the insurance but they said it's not ours..as if the client is aware of this divided approach for a one single renting experince. And not fully covering as standart need. "
" Thank you for this beautifull experince,nice car in well condition.Staff with a big smile! But few things to note, I've already made my reservation online for my car. But we had to wait for 2,5 hours in line to be able to approach the desk. And get the key and pay the bill which took not more than 15 min. There weren't separate desk for people who already made their reservations. We were already tired after a long flight and to wait for hours in vain was so painfull experience. "
OLBIA, IT - Reviewed by EKREM - 31 July 2017
" When I picked up the car they told me that I hade to pay up to ?4000 excess in case of any issues but I thought I have already paid for this through Auto Europe! I had to take extra cover with local car hire! "
" Again the Hertz agent was more interested on how to make the most money out of me and not bothered on my deal with AE! I am not sure this was due to location rather than Heartz in general but overall I had to pay extra cover ?280 for the car (4 days) and this was half of my deal with AE! I only done 167km and I am not sure it was worthy considering it meant to cost much much less! "
ALGHERO, IT - Reviewed by MICHELA - 28 July 2017
" The car pickup was very long, it took about 1,5 hours. At the desk in the termal we got the papers in about 20 minutes, but when we walked to the parking place, we had to wait ages. Initially the employees told us that the car was at the car wash and it would be ready in few minutes, but after waiting, waiting and asking it seemed that the register number assigned to us was not existing. So we could have waited forever for that car to show up. They apologized and assigned us another car, a diesel car with no extra costs. The car was almost new and we didn't have any problem with it. The return was quick. We were a bit surprised about this inconvenience with Hertz, which is not really the cheapest car rental company in the world. "
CATANIA, IT - Reviewed by DRAGOS - 24 July 2017
" I had a small scratch on the car - Hertz charged me and Auto Europe provided a full refund. I am very satisfied with the full insurance from Auto Europe. "
" Small issue with having to wait for the car. When I had a small incident with the car they did not even listen to what happened or care about who was at fault, they just said I had to pay. "
CATANIA, IT - Reviewed by RENATO - 20 July 2017
" Hertz first employee at parking while picking car as we noticed that fuel gauge was marking not full told us and wrote that if we will return car with full tank fuel marking we will be payed back for the difference in fuel. As we returned back and we returned our car with full tank fuel the other employee told us that we cannot be payed for the fuel difference from that when we picked the car which was not full and she does not wanted to pay us back the diffrence as was already marked on our papers that we would be payed. "
FLORENCE, IT - Reviewed by DAVID - 14 July 2017
NAPLES, IT - Reviewed by SOTIR - 10 July 2017
" I didn't receive my deposit yet!!! "
" They didn't offer me the car I reserved or the similar one! They offered me a fiat panda, but I had paid more then fiat panda cost. After my reaction I received fiat tipo, but I have to paid more. Till now I didn't receive my deposit yet! "
ROME, IT - Reviewed by CHOI WAH - 04 July 2017
" Overall is good as it is fast and reasonable price. Rental with supercover brings me safe to drive. If it can have more discount will be better. As I always rent car from auto Europe. But it changes the system and no login for member anymore. "
" Give me one car which is not I want, then when go to pick up, the car is not there, and provide another car which seems upgraded but still small and petrol consumable. Waste more time to arrange. Overall is acceptable. "
CATANIA, IT - Reviewed by IMRE - 01 July 2017
MILAN, IT - Reviewed by CARLA - 27 June 2017
" Reliable and offers always good rates "
" Car in perfect conditions "
CATANIA, IT - Reviewed by CRISTIAN - 21 June 2017
BOLOGNA, IT - Reviewed by ADAM - 17 June 2017
" I get in the airoport and i didn't get my car because they say my card it's not good,after i pay with that card and was ok.They didn t accept another card.I call at your agency and nobody help me to get my car,wich was already payed! It's normal to pay and to stay without car?I want my money back! "
" The woman from hertz was nice but this didn't help me to get my car. "
FLORENCE, IT - Reviewed by GIUSEPPE - 15 June 2017
PERUGIA, IT - Reviewed by GABRIEL - 15 June 2017
" exceptional customer service "
LAMEZIA TERME, IT - Reviewed by KAREN - 15 June 2017
" My experience with Hertz in Lamezia Terme was excellent. The bilingual young man who checked me in was efficient and extremely courteous. He also took all the time needed to show me the particulars of the car I would be renting, which was very helpful. I highly recommend their services. "
FLORENCE, IT - Reviewed by ERIK - 13 June 2017
" We waited in the queue to pick up the car for approx one hour and 30 min. The car was not a small 2 door car which we booked but a large upgrade 4 door which we did not want. But they had no small auto cars left only manual. Therefore we had no other option as we had already paid. The large car did not fit into the gate of the house where we were staying and we had to park it out on the road. It was a pain the whole trip as parking was always a drama!!! Would not use your company again unless could have a GUARANTEE that we would have the type of car that we booked. The gps had not been updated for 49mths. Every time we turned it on it said that it was 49mths out of date. "
" Staff were fine but too many customers and only 2 staff which caused a very long wait. Why not enough small cars available when the booking was made months prior??? "
FLORENCE, IT - Reviewed by DAN - 11 June 2017
" Everything went smooth and quick. A pleasant experience. "
" Professional and customer oriented. We were very satisfied. Next time will shall go with Hertz again. "
SORRENTO, IT - Reviewed by PAUL - 11 June 2017
" Last minute booking, and everything worked out well. While the price was expensive, it was presumably due to being late booking. Everyone is aware that the prices go up as the day of the required booking approaches. "
" Service, systems for processing the car etc were good. Staff were friendly and helpful. "
BERGAMO, IT - Reviewed by ILIYAN - 08 June 2017
" It`s good service, but we have to wait more than 40-50 min until we get the car, even was working 4 people in the Bergamo airport office. "
CATANIA, IT - Reviewed by ERDEN - 08 June 2017
" During the book, I selected the highest level of insurance. At pick-up I was told that the insurance I have chosen does not cover in full. I was offered full coverage at 190 Euro additional cost. This has been misleading for me as I was seeking the fullest coverage during booking and I though I had found it. "
" I wanted a Fiat 500 or similar to enjoy the Italian way. I could get a Fiat Qubo which resembles a truck rather than a tiny cute car. "
NAPLES, IT - Reviewed by LAHMAN - 06 June 2017
" I recevied a good car. I payed for economy and I get compact. The car was almost new, only 6500 km. "
NAPLES, IT - Reviewed by FLORENTIN - 06 June 2017
" I specified at the counter I'd like "full insurance", having in mind it would add the car full insurance only. The clerk added all the possible insurances: car, pedestrian and road assistance. Probably I wasn't clear enough, but she did not try to clarify with me. She just added everything without saying a word. "
PERUGIA, IT - Reviewed by SARAH - 04 June 2017
ROME, IT - Reviewed by MARIOS - 04 June 2017
" Slow service at the customer desk, pushing us to buy unnecessary insurance, asked us for a credit card in drivers name even though in their email (not auto europe email) they printed in bold letters that we should have the card with which we made the reservation. It was lucky we had both cards but they are not clear in their instructions. "
PALERMO, IT - Reviewed by JOHN - 03 June 2017
" Everything straightforward but it would be helpful for Italy to have details of parking limitations. "
" Hertz were fine but their desk in the airport needs more staff, an unnecessary long delay. "
FLORENCE, IT - Reviewed by GERARDO EVARISTO - 03 June 2017
" Muy buena gestión. Todo ordenado y en tiempo, el personal muy amable y eficiente "
" Muy eficiente la atención. La persona que me atendió me ayudó a identificar lugares interesantes para visitar. "
CAGLIARI, IT - Reviewed by ORLANDO - 01 June 2017
" Clean windshield of insects at car delivery. "
NAPLES, IT - Reviewed by EVALDAS - 30 May 2017
" Very long wait in line at the counter to pick up the car, and the car's clutch (or maybe gearbox) was making weird noises throughout the trip, but luckily it didn't break down on us. Overall the experience was very positive. "
TURIN, IT - Reviewed by SARATH BABU - 30 May 2017
" AutoEurope offers the best deals on car rentals among all other service providers. I am a student and naturally while planning trips with my friends, we look out for the least expensive options. AutoEurope's complete cover policy is very much affordable for budget travellers like us ! "
" The entire process of renting the car until return was very smooth and hassle free. The Hertz representatives at Turin airport were very welcoming to us ! "
PISA, IT - Reviewed by JOSEF - 29 May 2017
" Speedy and efficient service both on checkin and checkout "
" I would thoroughly recommend Hertz PISA "
CATANIA, IT - Reviewed by DARIUSZ - 28 May 2017
" Great price, no problems at the car rental company. "
" good service, nearly brand new car, no problems whatsoever. Very efficient. "
CATANIA, IT - Reviewed by MARTIN - 16 May 2017
" Approximately accurate information, easy contact, did not have any problem with their part of service! For future check local service information beacause at Catania's Hertz there was no infant seat - to 13 kg, but only the bigger - to 25 kg, which was more expensive and uncomfortable for my baby. "
" The car was the same as requested, good organized with ticket at the airport but they need more office clerks - only two were working and got a long queue. The dissapointment was that there was no infant seat - to 13 kg and I had to pay more for big child seat - to 25 kg which was not very uncomfortable for my baby. The car was clean outside but not inside! "
ROME, IT - Reviewed by NARCIS LUCIAN - 14 May 2017
" At the first looking the offer was good. "
" The price was different of the offer presented. "
MILAN, IT - Reviewed by NICCOLO - 10 May 2017
" queue longer than one hour to get the car (though the lady at the desk was friendly in spite of being overloaded). Tank was not full (one notch missing). I refill in the last petrol station before the airport (roughly 20km faraway). Verbally aggressed by the guy at the delivery desk while I was explaining the situation Price looked cheaper then I discovered that there was huge insurance franchise also in case of PASSIVE damages (not transparently highlighted while booking). With full coverage price is comparable with other rental companies "
NAPLES, IT - Reviewed by BENJAMIN - 09 May 2017
" overall process for booking was good however car provided at pick up was not the car rented and was not even in the same category class. Car was also dirty and damaged. "
" overall process for booking was good however car provided at pick up was not the car rented and was not even in the same category class. Car was also dirty and damaged. "
BOLOGNA, IT - Reviewed by CHRYSOSTOMOS - 05 May 2017
NAPLES, IT - Reviewed by TOMA? - 04 May 2017
TRAPANI, IT - Reviewed by KRISTINA - 26 April 2017
" All was smooth and good. "
CATANIA, IT - Reviewed by IGOR - 24 April 2017
" Hi, It was the first time during the picking up a car in the airport when the representer of a rent car company maked tons of problems, was really rude and said: " If you want to rent a car without problems, you should do it directly in Hertz ". "
CATANIA, IT - Reviewed by MARTIN - 20 April 2017
BOLOGNA, IT - Reviewed by PETAR - 18 April 2017
CATANIA, IT - Reviewed by ALINA - 18 April 2017
BERGAMO, IT - Reviewed by BOGDAN - 10 April 2017
" Because when I arrived in the airport to pick-up the car from Hertz, Hertz did not rent the car I reserved, I've lost almost 1.5h, Hertz front desk employees, including their coordinator, were nasty and did not want to help us. they made us wait for 30 minutes for their coordinator. I called Autoeurope to ask for a solution and they did not help us. I had to rent from another company, for a much higher price compared to if I had done it before (but I coose to rent via Autoeurope...). Send me the money 84.97EUR since Auroeurope did not rent the car I reserved. "
" Front desk clerc unpolite and ruth, did not want to hear anything or look for a solution. the coordinator was even worse... worst experience ever with a customer relation clerk... "
BERGAMO, IT - Reviewed by VAIDOTAS - 05 April 2017
" Good company. "
" Good service, great cars. "
TURIN, IT - Reviewed by AYGUL - 04 April 2017
FLORENCE, IT - Reviewed by ANISOR - 04 April 2017
BERGAMO, IT - Reviewed by DESPOINA - 01 April 2017
VENICE, IT - Reviewed by MINCHEOL - 30 March 2017
" I made a reservation through Autoeurope. Unfortunately, Hertz agents refused to give me a car by saying that I didn't bring a national driver license. I didn't understand because I brought an international driver license according to Autoeurope?s voucher. The voucher states "An international driver's license is required if your national driver's license is not in Roman script." My driver's license is not in Roman script, thus I brought an international driver's license. Nowhere in the voucher specifies that I need to bring the both. Due to that, I was not able to rent a car and my trip had been ruined. Even worse, staffs of the customer service of Autoeurope have tried to impose me a penalty instead of saying sorry to me. Thank you. "
" The agents of Hertz wouldn't try to care of customers. They refused to give me a car by saying that I need a national as well as an international driver's license. However, they did not show me documents specifying the requirement when I requested to see the documents. They just said "No." That's it. "
COMISO, IT - Reviewed by CLAUDE - 28 March 2017
" Booked several times my car through Auto Europe. Was always pleased with the service and cars received . "
" Everything was fine with Herz and the car . "
VERONA, IT - Reviewed by JANIS - 14 March 2017
" Everything was better than I expected "
" Better car than expected! "
CATANIA, IT - Reviewed by CARMEL - 10 March 2017
" Excellent "
" Excellent service.Car in perfect condition. Staff very helpful. "
ROME, IT - Reviewed by DAVID - 08 March 2017
BERGAMO, IT - Reviewed by GEORGE - 03 March 2017
" my name is Papadopoulos George , I make a reservation (voucher 11982090) 22/2/2017 when i went to hertz to pick up the car they dont give me because i have a debit card so i went to another company and i rent a new car 3 time more than my reservation , also i lose the money i payed to europcar (98,26 ?). i want to make 2 questions: 1. if you want gredit card why you accept my reservation from a debit card ? (my wife gave her credit card and the lady dont accept this, also i told her to give her cash money for quaranty ) 2. why herzt write to site "dont forget to bring the SAME credit card used when making the reservation". i believe that this is fraud and i told everybody not to used autoeurope for reservation. "
" the lady in office the didnt do nothing to help me , they didnt take my deposit card with 30.000 ? inside , they didnt take my wifes credit card and they told me to pay for a new reservation 450 ? !!!!!!. "
VERONA, IT - Reviewed by MATTHEW - 03 March 2017
" See below. "
" We booked a jeep renegade (class F) as we wanted an suv to take up the mountains (snow was forecast). We were given a fiat tipo stationwagon (class e) and were told they had no suvs and it was the same class (yet the jeep is advertised on the Hertz Website) After an hour of negotation we were given a couple more hours rental but no discount as we had paid thru Auto Europe and no apology. Not good enough! "
NAPLES, IT - Reviewed by GIOVANNI - 02 March 2017
BARI, IT - Reviewed by ARMAND - 28 February 2017
BERGAMO, IT - Reviewed by JURģIS - 27 February 2017
BERGAMO, IT - Reviewed by EMIL - 16 February 2017
TRAPANI, IT - Reviewed by ROMUALDAS - 31 January 2017
MILAN, IT - Reviewed by CRISTIANO - 18 January 2017
" Very slow, even when there are few customers things take long. The car absolutely reeled of smoke! This should be checked more carefully when people return cars. It was very unpleasant to be in the car the entire 3 days. Return was quick and efficient. "
BERGAMO, IT - Reviewed by DANIEL - 17 January 2017
" fast, reliable, no complications "
BERGAMO, IT - Reviewed by ISKREN - 10 January 2017
" My flight was changed and i needed to change pick-up location. i called 5 times AutoEurope, spend more than 60 mins international calls and was transferred to diff departments 4 times and was told that i have to contact Herz. Then Herz told me i have to contact Auto Europe.... Awful service!!! "
" They denied support saying it is AutoEurope issue, called 5 times - no answer on the phone given for contact. "
BERGAMO, IT - Reviewed by CODRUTA - 06 January 2017
" Really easy to book the perfect car "
" The car was like new, we enjoyed our holiday. The staff was well prepared and helped us with all the information! It was our first rental car in Italy, we were scared of all the possible issues but everything was perfect! "
CATANIA, IT - Reviewed by IVICA - 10 December 2016
" AutoEurope is good Thanks you "
" When we were handed the vehicle is not one of the staff tried to jointly review the car but we just unlock the car by remote control and went. In return, the vehicle may be just the opposite. Woman with ice faces and such behavior is to find visual damage to the locks for which I am convinced that the old, because my whole life dealing with metals. In minutes, I wrote that I disagree, but I was with a credit card, however, take the 250 euro to repair locks, which I doubt it will be corrected because it is not nothing wrong because it works mechanically and remotely. Blackmailed tourists because they know that the airplane and of limited duration. I chose Hertz because in my country synonymous with quality services. Thanks Hertz Catania that we have managed to spoil my holiday. I will not recommended anyone previously discouraged. And even ice-woman in the ass bumps "
MILAN, IT - Reviewed by MICHALIS - 07 December 2016
" i just received 3 charges on my credit card for HERTZ ITALIANA SPA ROMA RM IT for 43 euro each. What is this charge and why did someome charge my card without my prior consent? I will report to the police this incident. "
" i just received 3 charges on my credit card for HERTZ ITALIANA SPA ROMA RM IT for 43 euro each. What is this charge and why did someome charge my card without my prior consent? I will report to the police this incident. "
ROME, IT - Reviewed by WAI LEUNG - 06 December 2016
" Dear Sirs, I have received my credit card statement of October and November , your company has charged me Euro.374.31 on 07.10.2016. when I booked the car in website . Then on 16.10.2016. , Hertz Italiana Roma has charged me Euro. 614.83 after I returned the car to the airport . It should be the charge of Euro. 240.52 for the extra insurance only. so Hertz or your company has debit Euro. 374.31 too much . Please refund this amount to me . Thanks ! Regards,Wong Wai Leung 6.12.2016. "
" Dear Sirs, I have received my credit card statement of October and November , your company has charged me Euro.374.31 on 07.10.2016. when I booked the car in website . Then on 16.10.2016. , Hertz Italiana Roma has charged me Euro. 614.83 after I returned the car to the airport . It should be the charge of Euro. 240.52 for the extra insurance only. so Hertz or your company has debit Euro. 374.31 too much . Please refund this amount to me . Thanks ! Regards,Wong Wai Leung 6.12.2016. "
BOLOGNA, IT - Reviewed by SILVIU-CLAUDIU - 22 November 2016
ROME, IT - Reviewed by ANDREA - 10 November 2016
BERGAMO, IT - Reviewed by VASILE-DANIEL - 09 November 2016
" I just got robbed by YOU. I paid 180 euros and got Nothing. "
" Same shit as you "
ROME, IT - Reviewed by IGORS - 09 November 2016
MILAN, IT - Reviewed by ATHANASIOS - 02 November 2016
MILAN, IT - Reviewed by NATTHAWUT - 01 November 2016
MILAN, IT - Reviewed by DIMITRIOS - 01 November 2016
" No problem "
" I had over an hour delay to pick up the car. Also had difficulty to get the car i had prepay (9 seat van), they tried to give me something else. The car was not in good condition and when it was raining in Lake Garda there was water in the car from the roof. Finally when i stoped to fuel with diesel, they charged me 15 euros because i stop in a gas station 30 Kilometres from the airport. "
MILAN, IT - Reviewed by NIKOLAY - 27 October 2016
" Had some scratches on my car that weren't displayed. All the rest was ok. Nice to have a car with GPS that was not announced before. "
VENICE, IT - Reviewed by DIMITRIOS - 26 October 2016
BARI, IT - Reviewed by DRAGOMIR - 26 October 2016
" I booked a Fiat 500L, but was provided with Renault Megane. I did not like it but they said this was the only option which is weird for a company of this size. "
PALERMO, IT - Reviewed by JUSTINA - 24 October 2016
BOLOGNA, IT - Reviewed by GABRIEL - 24 October 2016
" Very satisfied about the car because it as new. Regarding services, I want to express my surprise about Hertz: I do not understand the reason why my credit card (Mastercard) was recognized by their system as debit one and forced to change the rental to include additional driver with an extra cost of 40 EUR ( without telling upfront, I found out when we returned the car!?). In my opinion this is not acceptable and I will avoid Hertz in the future. "
ROME, IT - Reviewed by ANN - 21 October 2016
" Hertz is fine. The Rome Hertz has even mixed for me. The first time we got a fBulous upgraded car from a very friendly agent. This time we got an old clunker, also from a friendly agent. The worst was finding the return car lot entrance. It looks s very confusing in Rome and should be marked better. We had to drop off the car at 5:00 AM and it took us 40 extra minutes to figure out how to get to the entrance. "
ROME, IT - Reviewed by KEVIN - 21 October 2016
TURIN, IT - Reviewed by HISATAKA - 19 October 2016
" Always Auto Europe rental rates are lower than the original rental companies quotation though their service is exactly the same. "
" There was only one agent and we had to wait quite sometime. "
MILAN, IT - Reviewed by GORDON - 18 October 2016
" Easy booking process "
" Got a free upgrade. Very good service! "
CATANIA, IT - Reviewed by TAMÁS JÓZSEF - 17 October 2016
" I have paid -m-,ore than 200 EUR for you, and your company did not give me a car. I call you, speak with your "rental specialist" and I did not get any help. Therefore I were in Catania with my 81 y old mum, without a car. You can imagine the situation, and what I think now about your company. I send you an email, but your colleague couldn't help me. "
" Hertz did not give me a car, because they did not accept my debit card, and did not offer any possibility to make a deposit in other way like cash. (I left my credit card in Hungary.) "
FLORENCE, IT - Reviewed by TAMIR - 14 October 2016
" I forgot my driving licence back home and didn't receive the car but i was charged "
ROME, IT - Reviewed by ROBERT MARTIN - 10 October 2016
FLORENCE, IT - Reviewed by FENG YUEH - 07 October 2016
BERGAMO, IT - Reviewed by GABRIELE - 03 October 2016
" Everything was fine, except I found it a bit complicated and obscure to get to understand the deposit amount be taken from my Credit Card - I was offered an extra Insurance via email, I subscribed it, then I had to cancel it right away as it turned out this would imply a deposit booking for the entire excess sum. "
" Excellent Service and clear explanation from the people on duty there - Cinzia Luana and the other woman on duty on Sat 24th Sep at about 8:30pm when we landed. "
CATANIA, IT - Reviewed by ARLENE ANTOINETTE - 28 September 2016
" Very professional and helpful. I was involved in an accident, the car had some damage, and I was very upset. Their response was great. "
" Please see above. "
TURIN, IT - Reviewed by ATHANASIOS - 27 September 2016
" Excellent service, superb quality to price ratio. "
" Really good and helpful. The car was in very good condition. Very satisfied, I will choose one of their cars next time. "
COMISO, IT - Reviewed by DEREK - 27 September 2016
" Long queue so took time to collect car. They know who has booked cars so could they not get more details beforehand by email so that all they are doing is verifying what had already been input. Would speed up the process. "
MILAN, IT - Reviewed by CHEN - 26 September 2016
" Would like to have guaranteed models and more special cars. "
CIVITAVECCHIA, IT - Reviewed by SORIN MARIUS - 24 September 2016
" Very helpful and polite staff. "
BOLOGNA, IT - Reviewed by ADEM - 21 September 2016
MILAN, IT - Reviewed by MARTIN - 21 September 2016
FLORENCE, IT - Reviewed by TANER - 21 September 2016
PALERMO, IT - Reviewed by PATROKLOS - 14 September 2016
" Very kind service. Got a car upgrade for free, also directions to the closest gas station when I returned it non-full "
NAPLES, IT - Reviewed by FRANCESCO - 12 September 2016
MILAN, IT - Reviewed by GUGLIELMO - 10 September 2016
NAPLES, IT - Reviewed by SARBU - 10 September 2016
" Good staff specialy from fire&fly and hertz. They do everithing to please you. "
ROME, IT - Reviewed by MARYNA - 10 September 2016
PERUGIA, IT - Reviewed by BRITTA - 07 September 2016
" I was very satisfied as it was the first time, I had become the advise from a friend. "
" The problem if one is in a hurry could be,that they have little persons,so that You have to call the responsable by phone,he has to leave his work( washing the cars) and come to the office. You may wait 10 minutes. "
ROME, IT - Reviewed by KONSTANTIN - 06 September 2016
BARI, IT - Reviewed by RUSU - 04 September 2016
" Auto Europe was OK. "
" We didn't have the possibility to make the full insurance online, they didn't tell us from the beginning what was the total cost of the rental would be, they freeze an amount of money from our card that it's still frozen after 4 days from the return of the car. "
ROME, IT - Reviewed by STEFANO - 03 September 2016
" nice, helpful very kind , Francesca has been very professional "
BERGAMO, IT - Reviewed by JUSTINAS - 28 August 2016
BARI, IT - Reviewed by DANIEL - 09 August 2016
MILAN, IT - Reviewed by HELGE ALF - 08 August 2016
" Det var lang ventetid på å bli behandlet av kunde mottaker "
ROME, IT - Reviewed by AIKATERINI - 29 July 2016
FLORENCE, IT - Reviewed by SEUNGJAE - 27 July 2016
MILAN, IT - Reviewed by TETYANA - 26 July 2016
FLORENCE, IT - Reviewed by MIKUS - 26 July 2016
NAPLES, IT - Reviewed by MELANIE - 25 July 2016
ROME, IT - Reviewed by LARS ERIK URKE - 25 July 2016
" Hi, I was suppused to pick up my rental car at Roma Termini, but my wallet was stolen the day before the pick up. I went to Hertz as soon as i knew,, and they said they could not rent out a car wthout the driving lisence in it`s physical form. Even though my girlfriend had a photo of her driving lisence at her Ipad. Also they said I had to contact Auto Europe for a refund of the money. When I contacted your customerservise, the service man said that there was no refund if I did not let Auto Europe know 3 days in advance, but thats not possible when my wallet is stolen the day before pick up... I think this is very bad customer handling in this special and unllucky case. I hope you can refund my money Best regards Lars Erik Urke "
ROME, IT - Reviewed by ALESSANDRO - 25 July 2016
" Excellent service. I do recommend Hertz "
TURIN, IT - Reviewed by JEAN MICHEL - 23 July 2016
" impossible to get the car through LOCAUTO and we discuss3 hours to get a new car with hertz the fare was 288plus 98euros so no satisfaction at all "
" no satisfaction they charge me98 euros more than tha tarif discuss between auto europe and hertz with no justification i would like an explication and a refund between the initial fare and the price actually paid "
CATANIA, IT - Reviewed by JOHN - 22 July 2016
" I had no problems with Autoeurope "
" We had a problem on returning the vehicle. Hertz employee wanted to charge my credit card for small scratches to the alloy wheels. We did not have an accident and we did not cause any damages. The damages could easily have been there and in any case they would never have repaired them. Scratches on wheels are inevitable in Sicily so attempting to charge me for them is robbery. After giving us a very hard time the employee eventually agreed not to charge my account. The experience was very upsetting. "
ALGHERO, IT - Reviewed by MARIO - 21 July 2016
" tutto bene,ma spiegare bene al cliente della copertura super cover perchè dall'agenzia chiedono di fare altra assicurazione x coprire franchigia grazie "
MILAN, IT - Reviewed by LUIGI - 19 July 2016
NAPLES, IT - Reviewed by CHRISTOPHER - 19 July 2016
" Absolutely horrible. Wouldn't let me use my debit card in Naples whereas I booked in Australia and was able to use my bed it card in Milan and Venice. The operator when I called didn't have much of an idea and said Australia system is different from Europe system. Get your shit together Autoeurope made me lose 124 Euro, will never use you ever again. And don't give me a sympathetic response email because I know you guys really couldn't give a shit. Thanks, unsatisfied customer "
" Naples central element station had very helpful ppl that tried to get Autoeurope to change my booking to another rental car but auto Europe declined... "
ALGHERO, IT - Reviewed by OANA ROXANA - 19 July 2016
" 1. When making the booking I have stated that I would travel from Sardinia to Corsica, but when receiving the voucher I noticed that I was not able to travel outside Italy 2. You have changed the car after I called you, but despite the fact that I have been assured that you would not take the money twice from my account this is exactly what happened 3. You were not fully transparent about the insurance package; I have bought from you the full coverage that comes with a refundable franchise which is redundant with the full coverage insurance that the car provider would have sold to me without any franchise. "
" I have only one complain: I was told that if I brought the car with the tank empty I would not be extra charged. However, when calculating the total amount needed to fill the tank, they use the gas prices from the airport area which are 30% higher. Had I known that I would have put gas on the way to the airport as we had plenty of time in Alghero that day. "
TRAPANI, IT - Reviewed by OLEKSII - 18 July 2016
" I was waiting for Fiat 500, and i get Fiat Panda (not Diesel). On the parking lot of the Hurts was a lot of Fiat 500 cars, but I was told that there are any of them (i hope they didn't lie to me and it is not their cars) Everything else was fine "
SORRENTO, IT - Reviewed by MARIA ROSA - 18 July 2016
MILAN, IT - Reviewed by GEORGIOS - 17 July 2016
" Good location and car quality. Significant delay in car pick up and return ... "
ROME, IT - Reviewed by JOHN ROBERT - 17 July 2016
" I use these websites to get a range of vehicles for the dates I intend to travel. The website gives that and there are no hidden surprises in the charges at the end of booking. "
" I booked a BMW and when I arrived at the airport I was offered a Zafira. As it was only my wife and I travelling, that was a world away from what I needed. It seemed to be a problem until I offered to downgrade to a cheaper vehicle and then miraculously a similar alternative was found. I ordered a BMW for the comfort not because there were 7 people travelling. The replacement was fine but the attempt to give me a people carrier after a long flight didn't sit too well. "
GENOA, IT - Reviewed by BERNADETTE - 16 July 2016
VENICE, IT - Reviewed by DANIEL ALBERTO - 14 July 2016
CATANIA, IT - Reviewed by ROLANDAS - 13 July 2016
" No problems at all, nothing to claim about and no ideas what could be better. "
" No problems at all, we got what was promised. "
CAGLIARI, IT - Reviewed by RENE - 12 July 2016
" I selected inreased coverage, including CDW, the highest you recommended via your web site and had to pay additional 298 EUR to Hertz for smal impression on right anterior bumper which must be done through third party on some parking lot with door of another car. Such a coverage for nothing seems to me as theft. "
" They just took the money from my account (298 EUR), even though my coverage included CDW. "
ROME, IT - Reviewed by DOMENICO EMILIO - 12 July 2016
" Benissimo vi ringrazio per la disponibilità "
ALGHERO, IT - Reviewed by ALBERT - 11 July 2016
" Everything was good. The car was in a better category than the reserved one. My only problem was that they gave back the deposit only one month later on my credit card. "
TURIN, IT - Reviewed by AHMET - 11 July 2016
" Easily made the booking and easily modified my booking when I find a better option for my car rental. It is efficient to make booking and find the best price option for your destination. Thank you very much for all. "
" Hertz company provide the exact car for our rental, but there was a problem with the tyre pressure system which always gave an error during the trip despite checking and making the necessary adjustments for all tyre pressure 3 times. Personel was not enough (only 1) which we have to wait for 20-30minutes both on arrival and departure. "
BERGAMO, IT - Reviewed by EVALDAS - 10 July 2016
ALGHERO, IT - Reviewed by CATALIN ALEXANDRU - 07 July 2016
" It was ok better than expected. "
" Nice and friendly staff, good communication and information about car and rental terms. "
NAPLES, IT - Reviewed by CRISTIAN - 30 June 2016
" It is a difference between what I've paid (397.09 euro) and what it is noted in "nota di chiusura" from Hertz (338.87 euro). Why? "
BERGAMO, IT - Reviewed by ARTJOMS - 29 June 2016
ROME, IT - Reviewed by LAURA - 29 June 2016
" easy to reserve; clear instructions; good pricing; good list of rental agencies "
" easy, price as guaranteed, no language issues "
NAPLES, IT - Reviewed by MICHAIL - 28 June 2016
BARI, IT - Reviewed by MADALINA - 27 June 2016
" Hello, My name is Madalina Leta and i am writing you this mail in order to make o complain about a reservation made by my husband Tiberiu Leta. The hertz reservation number is G9510602111 made through auto europe. On 29 May my husband paid a reservation for a BMW3 series for Bari Palaese Airport in amount of 574.27 euro. The payment was made with his credit card with the primary driver Madalina Leta (myself) only because his driving license is suspended. On 12 of june we arrived at the Hertz office in Bari Palaese airport at 12 30 pm. The desk officer didn t want to give us the car because the card credit wasn t on the primary drivers name Without finding any solution and provoking a real problem for my family. My husband wanted to pay the deposit with his credit card and assume all the risks for the car. We spent 5 hours in the airport looking for a solution to find a car because our hotel was at 250 km distance from the Bari airport, solution for a problem we didn't generate. I want to mention that i was with my 2 years baby and my old mother and husband. This situation had a bad impact on our experience with your company at which my husband has a gold card member. We even tried to offer different solutions to solve the problem including: - to pay with cash - to pay with debit card - to pay an extra money for the second driver how we did last time we had rent a car with your company - to transfer the money to a rental car company which accept debit card or cash Considerring the facts above for my family and other people who were in the same situation like us, we believe it is a usual practice of robery used to make money illegally under the umbrella of your company. It is a discrimination using an abbusive line in the contract with the credit card. I have to mention that my husbant didn t read the conditions of the car rental because he doesn t understand english. Also i have to mention that my husband is a gold member and he rents cars from Herts all the time in all The trips. His Herts CDP is 641303. Please consider the facts below and return the money we have payed for the car because you didn t do nothing for that money. "
MILAN, IT - Reviewed by SUE LON - 27 June 2016
" My experience with Auto Europe itself was good, but a little let down by the car rental company . "
" Greetings from Singapore. Thought I'll write a little about my experience and some questions that came up. When booking at Auto Europe I opt and paid for the insurance, but when I was at the car rental company Hertz at Milan, I was again asked if I wanted insurance, which I did. I am wondering if I had paid twice for the insurance ? Also, the staff though very helpful and courteous, was not sure about various charges and I believe I may have been charge for some items necessarily. The wait was very long and many were waiting ahead and behind us, so by the time we were at the car rental counter, we were already tired and it was difficult to understand the various charges. Please check the invoice and clarify. "
CATANIA, IT - Reviewed by MARCO - 25 June 2016
" Very frendly and correctly. "
VENICE, IT - Reviewed by DZINTARS - 15 June 2016
NAPLES, IT - Reviewed by GIANCARLO - 14 June 2016
ANCONA, IT - Reviewed by MARIS - 13 June 2016
BARI, IT - Reviewed by MIHAI DAN - 13 June 2016
ROME, IT - Reviewed by ORHAN - 12 June 2016
" Everything went ok so far now. "
" Lady at checkin was kind informed well about everything.car was new clean.Guy at checkout also kind everything went smooth and fast.Rome Fiumicino Hertz office works good with so many staff. "
CATANIA, IT - Reviewed by HORIA IOAN - 11 June 2016
" First experience with AutoEurope, nothing to complain about - everything went smoothly. Will surely use again. What I've noticed is that if you buy from the beginning a package that includes excess protection, price is lower than if you add the option(s) afterwards (when receiving an email from AutoEurope advertising this). "
" Hertz was very kind to offer us the Fiat 500 when we asked for it, even if Fiat Panda was their initial offer (both cars being in the same class, or so they say). What was not clear was that we had to provide a receipt from the gas station where we filled up the tank before returning the car. In Italy, if you pay cash (even when attended) you don't receive a receipt unless you specifically ask for it. Fortunately, Hertz staff understood the situation. "
BOLOGNA, IT - Reviewed by PHILIP - 08 June 2016
" Exactly what I what I paid for and happy with all thanks. "
" Very helpful and gave me the car I requested and paid for. "
TORINO, IT - Reviewed by ONUR - 08 June 2016
" Easy to find the cheapest and the most convenient solution . "
" The interior of the car was too dirty. They dont have client and solution-focused mind. "
PISA, IT - Reviewed by HRISOSTOMOS - 07 June 2016
MILAN, IT - Reviewed by RITHIKA - 06 June 2016
" Waiting for pick up the car for more almost 2 hour. Car is not ready on time, have to wait for service very long time and then wait for cleaning. "
ROME, IT - Reviewed by DMITRY - 06 June 2016
" Clear contract, good procedures, no problems along the way. "
" Excellent overall: fast, polite. I wish there could be more choice over the models provided. Say for an extra fee of EUR50 Hertz could reserve exactly the model required e.g. Fiat 500L Automatic. "
NAPLES, IT - Reviewed by KAI HAU - 05 June 2016
ROME, IT - Reviewed by MARIO - 05 June 2016
ROME, IT - Reviewed by HJALRMAR - 04 June 2016
BERGAMO, IT - Reviewed by GEORGIOS - 03 June 2016
NAPLES, IT - Reviewed by WILLIAM - 01 June 2016
BARI, IT - Reviewed by ROBERTO - 31 May 2016
ROME, IT - Reviewed by LAURA - 29 May 2016
" Nessun problema nel noleggio dell' autovettura. Molta cordialità e professionalità da parte della impiegata ( che saluto)della filiale , "
TRAPANI, IT - Reviewed by SALVATORE - 28 May 2016
" très gentil et à l'écoute des clients. voiture fiat 500 toute neuve comme réservé aucun souci "
" tip top "
ROME, IT - Reviewed by VIVIANE - 27 May 2016
" PESSSIMO. VOces cobraram 2 vezes minha reserva voucher EU10692142. Eu paguei a reserva pela AVIS antes de viajar. Voces mudaram minha reserva para a HERTZ sem minha autorizacao e dia 20/Maio foi cobrado novamente o valor integral da reserva que eu já tinha pago. PECO O o imediato estorno do meu cartao de credito do valor pago em duplicidade dia 20/Maio. URGENTE Espero correcao deste grave erro. "
" PESSSIMO. VOces cobraram 2 vezes minha reserva voucher EU10692142. Eu paguei a reserva pela AVIS antes de viajar. Voces mudaram minha reserva para a HERTZ sem minha autorizacao e dia 20/Maio foi cobrado novamente o valor integral da reserva que eu já tinha pago. PECO O o imediato estorno do meu cartao de credito do valor pago em duplicidade dia 20/Maio. URGENTE Espero correcao deste grave erro. "
BOLOGNA, IT - Reviewed by KENNETH - 26 May 2016
" Good service and good value for money "
" Good car and good service. "
BOLOGNA, IT - Reviewed by ERHAN - 24 May 2016
" Hi there, first of all when we came to the counter, they told me that they have charged 285.98 Euro and although I did my objection and showed them my voucher, they said 'if you don't want to rent, do not rent it'. I didn't have enough time to find for another rental office and didn't argue too much. Then they charged us 120 Euro+tax for the baby seat which is too expensive, but price for the boster seat was ok. We rented so many baby seats in our prior rentals but this price really shows their intention to steal our money in that helpless situation. Prior to returning the car, our baby vomitted to the floor, but just next to the stairs, 10 minutes before delivering the car, and Hertz charged us 50 Euro+tax for 'special cleaning' of car. "
" Actually there was nothing on the floor, because we didn't clean it with soap, just we wiped the floor with the tissue, that's why it smelled, but there was no need for a special cleaning. This is a regular issue with the small children. Anyway, I think, from the beginning of the rental, they behaved in this way since we didn't rent the car from directly Hertz, but I feel that we are robbed. Even I show them the voucher, they do not care and I guess they did everything in order to effect me not to rent the car. Although we have rented from Autoeurope any times, we will never ever rent any car from Hertz again. Actually what worried us more was the behaviour of the Hertz employees. Regards, "
PISA, IT - Reviewed by CHEYNNA - 21 May 2016
FLORENCE, IT - Reviewed by AHMED - 19 May 2016
ROME, IT - Reviewed by JOSE MATEO - 17 May 2016
MILAN, IT - Reviewed by MATTEO - 14 May 2016
BOLOGNA, IT - Reviewed by NELLY - 13 May 2016
NAPLES, IT - Reviewed by LUIGI - 12 May 2016
" The shuttle bus from the parking lot to the departure terminal starts at 7.30 am, we had an early flight so we had to walk all the way down to the terminal to catch our flight and almost missed it. "
ROME, IT - Reviewed by KONSTANTINOS - 11 May 2016
" 1. we had a reservation for a 5-7 seater car (ford galaxy or similar, and they provided a 9 seater mercedes vito after an hour of our arrival which was bigger and we had to pay more in parking stations etc. 2. we have agreed for an extra 135 payment for the different drop off destination but our card was charged 164,7 for no reason. "
" 1. we had a reservation for a 5-7 seater car (ford galaxy or similar, and they provided a 9 seater mercedes vito after an hour of our arrival which was bigger and we had to pay more in parking stations etc. 2. we have agreed for an extra 135 payment for the different drop off destination but our card was charged 164,7 for no reason. "
ROME, IT - Reviewed by GEORGIOS - 08 May 2016
" On arrival I opt to take full insurance coverage. Auto Europe refused to refund the basic insurance fees on the grounds that it could be canceled and refunded as 30 minutes already have passed form the time of rental "
PISA, IT - Reviewed by ANTONINO ETTORE - 06 May 2016
ROME, IT - Reviewed by ROGER - 06 May 2016
" All was great in Rome but I took parking ticket written in Italian language I dont how to pay it ,please any help. Thank you. "
FLORENCE, IT - Reviewed by EFFIMIA - 04 May 2016
" Waiting time was 1 hour. The office was understaffed. The staff was helpful though. "
ROME, IT - Reviewed by MUHAMMED - 03 May 2016
" I had waited more than one hour to take the car eventually in the desk and at park place. Except that waiting problem everything was good and car was really great and new one. "
BOLOGNA, IT - Reviewed by MAIT - 03 May 2016
ROME, IT - Reviewed by SUSANNE - 28 April 2016
LAMEZIA TERME, IT - Reviewed by EDGARDO - 28 April 2016
" very helpfull people at the hotline; things went well "
FLORENCE, IT - Reviewed by MOHAMMAD ALI - 22 April 2016
MILAN, IT - Reviewed by CLAUDIA - 21 April 2016
BERGAMO, IT - Reviewed by DRAGAN - 21 April 2016
" I reserved Ford Grand C Max and at the counter I was offered Renegade or 500 XL which have less boot space. As we were 5 people with lot of bags I had to take Opel Zafira Automatic and pay 60 EUR more on a 90 EUR total rental cost :( I feel this is not fair. "
" The same as for Autoeurope. "
ROME, IT - Reviewed by ARUNEE - 18 April 2016
VERONA, IT - Reviewed by KATHARINE - 17 April 2016
" The agents at the airport were very polite and helpful. I forgot my driver's license and they made a more convenient car pick up for me closer to where I was staying. "
" Very professional and accomodating "
ROME, IT - Reviewed by DOUGLAS - 15 March 2016
" This our third time renting from Auto Europe and each and every time we are very satisfied with their service. we have refer them to several friends and prices are better than actual rental companies. "
" as alwaysa great company "
MILAN, IT - Reviewed by KENNETH - 11 March 2016
" Upon arrival to pick up the car, I had to cancel the reservation because Goldcar did not accept my US license. This was noted in the rental agreement but had never been a problem with my previous rentals using Auto Europe. An Auto Europe agent rebooked my car with Hertz, though he made the error of booking the car at Malpensa when I was at Linate, which created problems with Hertz and added 100 to my bill. In the end, the original rental for 3 weeks at 220 ended up costing 330 for 4 days. "
ROME, IT - Reviewed by DANIELE - 03 March 2016
BERGAMO, IT - Reviewed by TONIS - 28 February 2016
" New and very nice car but we had to wait more than one hour in a queue to get it "
ROME, IT - Reviewed by VLAD - 24 February 2016
MILAN, IT - Reviewed by VESELIN - 22 February 2016
" Extremely slow service at pick up!!! I had to wait for 30 or more minutes at the dest to pick up the car. You can imagine how stressful it could be as I had a fix appointment at a place in 3 hours driving with flight delayed 35 minutes ... The pick up desk has capacity with 7 counters, while only 2 were working. There was a queue! The girl at the desk was very polite and very helpful. "
BOLOGNA, IT - Reviewed by CHRISTOPHER - 19 February 2016
" Hertz did not have winter tyres on the car!! just chains. nobody will put chains on a car driving on a mototway with some snow. but winteryres helps. very bad auto europe should informe clients about these details "
" same coment then before.very dangerous . not got even offerd wintertyres as optional. later thy told me i can have them paying more money! very funny "