GOLDCAR ITALY Car Rental Reviews

MILAN, IT - Reviewed by LUIGI ANTONIO - 09 September 2025

" Easy, conviniet "

" Absolutely fantastic service! Emmanuel made the check-in process a breeze and shared some incredible information that enhanced the entire experience! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by PATRICIO - 25 August 2025

" I emailed Auto Europe about the situation 3 times and it took them 1 week to reply. Thanks to paying for the full cancelation insurance I received my money back (less the cancelation fee). So basically I gave away 50 Euros to a company that provided no support, no compensation and horrible customer service. "

" Goldcar has a very inconvenient policy where they ask for a driver's license issued for more than a year. Now, If you just renovated your licenses (in my case, 11months and 15 days before!) they ask for some sort of stupid record of previous licensing that NO ONE has. I ended up going to another agency and having to pay x3 the deal I got from Auto Europe / Goldcar, just because I was already empty handed, desperate, at the airport, with all my vacation plans depending on having the car. Worst experience ever!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by GIUSEPPE - 04 August 2025

" I would recommend Auto Europe for sure. It is the cheapest and most trusty car rental company I have ever met "

" Staff have been very fast and kind. They assisted us for everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by TATIYANA - 17 June 2025

" Milena and Simone are the best "

" All is perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HOWARD - 10 June 2025

" See above "

" Car was in very poor condition (dents, scratches, marks), had almost 90,000 kms on the clock and was so underpowered I struggled to get up steep hills. My son hired a car from Gold Car last year and it broke down on Day 1. I will not use Gold Car again. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BARI, IT - Reviewed by PENCHO - 03 May 2025

" Everything was fine! "

" Everything was fine! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by MOUNIR - 19 April 2025

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by OLIVER - 04 April 2025

" see comment above. 0 vore for Goldcar. Never again. "

" very unfriendly and non collaborative staff at the counter refused to give me the car because my first name on the reservation differed slightly (2 letters) from name on ID; it has to be mentioned that in 2 earlier rentals (2 weeks and 1 month earlier) with same provider in the same situation the car was given. Absolut nightmare scenario. Had to rent at their competitor and walked away. Will never ever rent with Goldcar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by TATIYANA - 31 March 2025

" Simone in Pisa airport location is always very kind and professional "

" Simone in Pisa airport location is always very kind and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CRISTIAN MIHAI - 08 January 2025

" OK "

" ALL GOOD, THE CAR A LITTLE BIT OLD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALBERTO - 22 December 2024

" Everything went well, except for the car not being clean when we received it, and having many preexisting scratches/small damages. "

" The car had many scratches and was v "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by CHRISTODOULOS - 22 December 2024

" it was good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FABRIZIO - 12 December 2024

" Best solution price-wise "

" The car was cheap, but a very basic model, not even the hand-free phone system "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by DONNA - 04 October 2024

" HORRIBLE STRESSFUL BEING RIPPED OFF AUTO EUROPE NEEDS TO TELL PEOPLE THE MOST IMPORTANT THING ABOUT THEIR RENTAL IN BOLD LETTERS AT THE TOP OF THE VOUCHER, NOT BURIED IN TINY WRITING ON PAGE 4 OF A FIVE PAGE VOUCHER. IT'S CLEARLY DONE TO DEFRAUD PEOPLE. THAT'S THE INTENT. REALLY BAD "

" The guys at Gold car were ridiculous, they wouldn't give me the car because in tiny writing on page 4 of a 5 page voucher, NOT IN THE BEGINNING WHERE ONE COULD SEE IT AND PLAN OR CANCEL IN ADVANCE, AUTO EUROPE states one must have a international driving license. I've rented from GOLDCAR before, in Italy, with my regular license. I want my money back. I couldn't call AUTO EUROPE from the airport because it's a number in Germany. THe stress and MONEY you cost me was absurd i got ripped off and then AUTO EUROPE ripped me off by not refunding my money. I have rented MANY cars from AUTO EUROPE over the years including this year. This was the worst experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHELE - 01 September 2024

" All good! "

" Nothing to declare. Everything smooth and clear "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by TATIYANA - 31 August 2024

" Very satisfied with the support especially Victor "

" I have rented a car for the 6th time this year and NEVER! got clean car! I don't oils prefer another rental for next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ROME, IT - Reviewed by LARS HENNING - 02 July 2024

" No problems - all documents and processes seem fine. I will return, and if I have more experiences in. the same way, your next score will be 10! "

" A Nissan Quashkay was better than ecpected. Also quite new. Fast and straight return - but the queues at the counter when collecting the car was extensive. We waited approx 45 minutes - there should be better ways to handle this - remote check-in, for example. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PATRICK - 03 June 2024

" The instruction from Auto Europe to collect our Goldcar from Bergamo airport were very wrong. The details you provided me with were very misleading and inapporiate which resulted in a huge delay to collect the car and a number of trips back and forth from the collection point and the office in the airport. Doing this with a very young baby late in the day was very stressful and tiring. this made the experiece of renting through Auto Europe very bad. Staff at Goldcar also told us that this is a very common problem with Auto Europe and we were not the only customers with this issue. Dropping off the car was also very complicated and no clear instructions were given to us. Very dissappointed overall "

" Goldcar offered a good experience however the collection and drop off instructions from Auto Europe were very bad. see comments below "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by EGILS - 07 March 2024

" A large offer of cars, understandable lease agreement and its terms. "

" The car was equipped with summer tires, the voucher said there would be chains, but the chains were not in the boot. Its were added by separate request. The seats in the cabin were dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by FABRIZIO - 12 February 2024

" It provides valuable offers "

" Unfortunately the tire had rim damage and tended to deflate "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by DAINIUS - 06 January 2024

" Excellent "

" Fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by TOMAS - 13 November 2023

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by GRZEGORZ - 09 October 2023

" Everything was good but insurance was too expensive. "

" The car was beaten up with a broken rear light but we were still happy with it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by WALEED - 05 October 2023

" I called your office I was not served, and I emailed them twice with no answer, no refund was given to me. "

" When I checked the important documents I need to receive the car it was not mentioned I need a international driver license, at the arrival the rental company refused to give me a car. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by MARIANO - 15 September 2023

" Malísima pésima un desastre y encima me mandan este mail cómo si me hubieran dado el auto. "

" Estoy muy desilusionado con autoeurope he alquilado muchas veces con ustedes y nunca un problema pero esta vez me pidieron un carnet internacional que nunca antes me habían pedido que yo no tenía por lo que no me entregaron el auto, y tuve que alquilar otro con otra empresa llame a atención al cliente y no me dieron ninguna solución tampoco me devolvieron el dinero por lo que me sentí estafado y no los voy a recomendar a nadie. Después averiguando con otra empresa me pasaron una página para hacer el carnet internacional en el momento. Si atención al cliente o Goldcar me pasaban ese dato no hubiese habido problema pero son unos ladrones tanto Goldcar como ustedes. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by KIRSTEN - 08 August 2023

" After having reserved and PAID a car for 3 weeks, upon arrival to Catania (I had informed GoldCar about my late arrival, same day, but some hours after initial arrival time as the plane was rerouted ) I was told that the car was not anymore there. The 24/24 assistance line by AutoEurope was already not working at 20:00 announcing the offices were closed and I had to wait for the next day. GoldCar pretended that I had to rent another much more expensive car and I could eventually reclaim my payment from AutoEurope. (As a result we did a part of our Sicily tours by train and bus and rented sporadically cars where absolutely needed). After almost 4 weeks of complaints towards AutoEurope, no solution has been found, despite the written prove of early warning of late arrival, prove that I arrived at the time marked in the early warning. Apart from not getting a car, having lost a three weeks payment, investing a considerable time into complaints and having to put a lawyer on the issue, I never got excuses from GoldCar for the sexist insults by their employees. No, I definitely will not recommend GoldCar nor AutoEurope to anyone. "

" I never got my car, nor any reimboursement by AutoEurope until to date "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by GUNTARS - 12 July 2023

" Goldcar seemed to be unhappy about customers that haven't booked directly with them. So it resulted in rude attitude. But maybe that' only one person. "

" The person at the counter at the check in was very rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by VADIMS - 17 May 2023

" My surname was mispronounced and golcar counter staff were not giving the car at first. I tried contacting autoeurope support with success. Fortunantly, the counter staff eventually gave me the car. "

" I paid full insurance for the car, which doubled the cost. They still charged 100 euros as a deposit and still have not returned it. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ROME, IT - Reviewed by PAUL - 04 May 2023

" I am customer for 15 years. Everything is fine. Thanks! "

" The lady from the counter lied to me. She told that the car, Fiat 500, being too small, does not have a spare tire and she sold me an insurance in case I need assistance on the road. Very nasty! I did not check when I took the car, but ... seriously! Anyway, one day I put something in the trunk and ... surprise, I saw the spare tire. Very naște! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by IGOR - 18 March 2023

" all was good "

" all was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ALBERTO - 27 February 2023

" I have already contact a lawyer in Italy "

" when I got to the desk ,they asked me my credit card.I presente my wife credit card and they did not accept. I told that I was used to do in this way but they did not accept.i reply that a person with a driver or with phisical problem wouldn't be able to rent in this way.by the end my wife had to open a new contract 5 times mote expensive for a smaller car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by LYNNE - 16 February 2023

" Smooth experience, no problems, thank you! "

" Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAURA - 31 January 2023

" Best prices on the market, flexibility and kindness. Definitely recommend "

" Almost new car, very kind and effective service. Best prices on the market "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROCCO - 11 November 2022

" Easy Booking, Nice offer, Readable website "

" Everything went smooth and allright "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JAN - 08 October 2022

" auto europa thus far turned out to be quite reliable "

" they charged me an excessive fee for insurance, because I just missed the total reservation on my credit card (unexpectedly and by sheer coincidence) by ca. 50 euros and refused any other solution "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MINDAUGAS - 15 September 2022

" Autoeurope is the best car rental service provider "

" The car was clean and in good condition. Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HORATIU - 24 August 2022

" if the question is about the experience with auto europe, the answer is: "smooth and no surprises, as usual" "

" Car was a wreck: dirty, full of scratches and very used (50k km). Noticing how many scratches it has, i asked a declaration from the staff handing in the car stating that i am NOT going to be liable for some of the scratches that were not already indicated in the car file - it was impossible to get that thing written down -> i lived with the hope that upon return i will not be the one asked to cover these already existing scratches - luckily it was not the case in the end. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PAUL - 11 August 2022

" n/a "

" GOLDCAR counter staff tried very hard to sell unnecessary extra insurance products: I had already taken out full insurance cover. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by DMITRIY - 10 August 2022

" Even during that tight travel period I could ultimately find the best prices only on autoeurope "

" I appreciated that check-in and check-out processes were quick and hassle free. No need for a printed voucher. The car itself was in ok condition, not a great one (not thoroughly clean) hence my note. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by DIRK - 23 July 2022

" Efficient service and well organised "

" Friendly and efficient staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PIETRO - 11 July 2022

" Overall i had to pay extra for having a diesel car and a breakdown service,not clear when i booked the car!!! "

" The car at collection point was a diesel vehicle with over 70000km.on the clock and i had to pay extra for a breakdown insurance "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by SOKOL - 10 July 2022

" Fast in check in and fast in drop off! Goldcar is inside the terminal so very convenient! "

" Except high price (which is common now a days) the rest is fine! I would prefer a better car (100,000 km the one I received)! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by DIMITRIOS - 22 June 2022

" I use Autoeurope for over 15 years now and I am incredibly pleases. I regularly recommend it to friends and colleagues across Europe. First time I ever had a problem with a partner company of Autoeurope (Goldcar) but I am confident that with your staff's support it will be resolved. "

" I actually never received the car due to non-accepting my EU Greek licence. Staff incredibly impolite and unhelpful. After 45 minutes queuing they simply send me off. No names of the staff, no documents for the rejection were provided despite asking. On top of all that Goldcor not only doesn't provide reimbursement for the incurring costs (i had to urgently travel for work) but they do not even refund me! Needless to say that they gave my car to someone else immediately (Pisa was overcrowded and other rental companies had run out of cars) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by BERGUR - 09 June 2022

" The likelyhood of recommending autoeurope to a friend depends entirely on how fast you refund my car rental fully. I do not have much more patience. The ticket was opened more than ten days ago. "

" The outlet was closed so I had to rent from another car rental. I have opened a ticket with your customer support. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by NIKO - 11 May 2022

" Overall quite good experience "

" Desk service could be better. Even all details are in reservation phase still needs to fill manually. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by DANIANA - 29 April 2022

" Always good "

" Always trying to sell you things for which they earn commission "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MILAN, IT - Reviewed by TANEL - 05 March 2022

" I'm very satisfied, we'll use it again. "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SAMI - 26 February 2022

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MARCO - 22 January 2022

" I have been used autoeurope for a quiet sometimes,now, always very professional,reliable and friendly. "

" The counter person was very pushy with selling their insurance trying to make autoeurope looking very unprofessional. She wasn't pleasant. Opposite was the staff at collection and drop off, very good, friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by MARKUS - 18 January 2022

" Renting was without any problems "

" all OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ROSARIO - 12 January 2022

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PETKO - 29 December 2021

" Despite the fact i have booked CDW with my reservation, at the point of taking the car - they insist to pay aditional 99e for full covarage. When i asked if the car was with full tank - they told me yes, but when i got the car and started the engine - the car was 1 bar less than full tank. "

" Despite the fact i have booked CDW with my reservation, at the point of taking the car - they insist to pay aditional 99e for full covarage. When i asked if the car was with full tank - they told me yes, but when i got the car and started the engine - the car was 1 bar less than full tank. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEAN - 31 October 2021

" ee "

" ee "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by IGOR - 28 October 2021

" Dear Gold Car and Autoeurope! I thought cases like mine are no longer possible. I have traveled for 30+ years and never seen anything like this, even in developing countries. I reserved a vehicle at GoldCar through Autoeurope. At no point during the reservation process was I alerted to the fact that an International Drivers Permit (in addition to my US driver's license) was a GoldCar requirement. When I came to the desk at GoldCar in Bologna, I was told that I cannot have a car because I did not have an International Driver's Permit. I was, of course, upset that I had not been informed clearly about this - the only place I was able to find reference to this requirement was in the voucher document when I was asked to review it at the GoldCar desk in Bologna; i.e. even I wanted to know about this requirement, I could not because the voucher was e-mailed to me after I had paid for reservation to AutoEurope. So, I have no car. But, this is not where the story ends. I asked GoldCar to please return my money so I can go to another car company in the airport and try to find a car (by the way, no other company I spoke to that night - Hertz, Budget, Avis, Sixt, etc. - required a Internation Drivers Permit!). But, GoldCar staff said, "Sorry, we cannot refund you the money". I was outraged - you are not giving me the car, AND you are not giving me back the money!!?? Then, GoldCar placed a call to AutoEurope and AutoEurope representative confirmed that they, as well, would not refund money!! They/you simply refused without providing any reason. Of course, I immediately filed a complaint with American Express for fraud and my lawyer is writing a complaint to ECRCS and local police in Bologna. I am also going on Facebook with a campaign exposing this fraud to your prospective customers. This is pure extortion, and you all should know it, and pay for it. "

" Dear Gold Car and Autoeurope! I thought cases like mine are no longer possible. I have traveled for 30+ years and never seen anything like this, even in developing countries. I reserved a vehicle at GoldCar through Autoeurope. At no point during the reservation process was I alerted to the fact that an International Drivers Permit (in addition to my US driver's license) was a GoldCar requirement. When I came to the desk at GoldCar in Bologna, I was told that I cannot have a car because I did not have an International Driver's Permit. I was, of course, upset that I had not been informed clearly about this - the only place I was able to find reference to this requirement was in the voucher document when I was asked to review it at the GoldCar desk in Bologna; i.e. even I wanted to know about this requirement, I could not because the voucher was e-mailed to me after I had paid for reservation to AutoEurope. So, I have no car. But, this is not where the story ends. I asked GoldCar to please return my money so I can go to another car company in the airport and try to find a car (by the way, no other company I spoke to that night - Hertz, Budget, Avis, Sixt, etc. - required a Internation Drivers Permit!). But, GoldCar staff said, "Sorry, we cannot refund you the money". I was outraged - you are not giving me the car, AND you are not giving me back the money!!?? Then, GoldCar placed a call to AutoEurope and AutoEurope representative confirmed that they, as well, would not refund money!! They/you simply refused without providing any reason. Of course, I immediately filed a complaint with American Express for fraud and my lawyer is writing a complaint to ECRCS and local police in Bologna. I am also going on Facebook with a campaign exposing this fraud to your prospective customers. This is pure extortion, and you all should know it, and pay for it. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by VILLE - 28 October 2021

" Goldcar didn't have the car I had rented. Because of waiting such a long time to their counter, some 2h limit exceeded and they got really difficult. Goldcar staff said that they don't need to give me the type of car I had rented but they give a small car where I cannot fit my family. Only when I agreed to pay 60% extra, I got a car. "

" Goldcar didn't have the car I had rented. Because of waiting such a long time to their counter, some 2h limit exceeded and they got really difficult. Goldcar staff said that they don't need to give me the type of car I had rented but they give a small car where I cannot fit my family. Only when I agreed to pay 60% extra, I got a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by ANDRIY - 18 October 2021

" Did not like time is open "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PETR - 10 October 2021

" Auto Europe is fine. "

" Very good car but completely unhelpful staff. We had to do self services about new scratches and send email somewhere (there was no person at pick up place to do it). Nobody answered our 3 repeating emails about it. 5 days rent was for 100 euros total which was fine. Then our airline postponed our departure 4 hours later. We asked Goldcar to kindly postpone our drop off also for 4 hours later. We were ready to pay one extra day of rent but Goldcar asked 100 extra euros for that 4 more hours!!!! Absolute scum. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PIETRO - 07 October 2021

" molto molto soddisfacente "

" gentilezza e voglia di risolvere i problemi "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROBERTS - 02 September 2021

" - "

" - "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MILAN, IT - Reviewed by DAINIUS - 07 July 2021

" Difficult to say something good about experience when I was charged extra almost 100 euros without any explanation. "

" Hello, everything would be more or less ok, except that I was charged 99.79 euros without any explanation. Car renting date 19/06/2021, ending date 29/06/2021, Milan Malpensa airport. contract 20402788, car plate FX132HK. Please, send my money back or explain for what I was charged. Car was not very clean inside and sound system didn't work properly. Every time sound was lowering down automatically after trying to make it louder. Regards, Dainius Barkauskas "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TREVISO, IT - Reviewed by MARTIN - 06 January 2019

" See above "

" Had to upgrade to get appropriate car. Car we eventually got was in terrible condition. Oil needed changing. No water for wipers. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by RYAN - 07 November 2018

" no problems "

" surprisingly very good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by ALEXANDRU DUMITRU - 25 October 2018

" Autoeurope ok, Goldcar scammer "

" Even if we had Refundable excess with super cover the Goldcar staff fooled us that we don't have damage insurance and we will pay any damage, scratch etc. Shame on them "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by LINA - 12 October 2018

" Never agian. "

" Very bad. You give us option to pay with amex card but cant takover car with that card because it not debit card!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by ANDREJ - 11 October 2018

" Please see my answer above. "

" Very ignorant behavior of staff in Bari office. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANDREW - 11 October 2018

" Please see goldcar experience comment. "

" Goldcar required that I have an international driver's permit. I have an expired one, but that was insufficient. I have rented cars throughout europe (including in Italy), and have never been required to present an international drivers licence. As a result, I had to pay 350 euros on top of the 200 I had already paid to get comprehensive insurance. I have no idea how Goldcar's comprehensive insurance manages to get around this lack of an IDP. It seems a lot like price gouging. Obviously, this was an extremely unpleasant experience. I think AutoEurope should make it clear when an IDP will be mandatory or just recommended. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by HANAN - 07 October 2018

" you should stop working with such companies. "

" the lady at the counter was very aggressive trying to convince me to add full insurance coverage, frightening that there is no road service and car replacement in case of an accident. The car I received was after an accident with a door difficult to open. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by TEEMU - 04 October 2018

" good portal "

" Car was not in good shape. Tyres where old and used "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CAGLIARI, IT - Reviewed by EWOUT - 03 October 2018

" Autoeurope is a good broker, good prices, easy service. "

" When we arrived there was a long queue and we had to wait long. The counter staff was very unfriendly. When my French credit card stated "debit" she was not willing to try to take a preauthorisation, even though the card has this option. She didn't want to listen to me. We had to wait even longer, and then she was trying to sell us the extra insurance which made the wait even longer. When we received the car, the damage on the car was noted on the wrong side of the paper, hence we had to go back, to the counter to change the paperwork. In total, I believe to have lost 1.5 hour with this agency. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by VINCENZO PIETRO - 23 September 2018

" il personale al banco non e' stato collaborativo e non dava correttamente le informazioni "

" il personale al banco non e' collaborativo "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MILAN, IT - Reviewed by RISTO - 17 September 2018

" OK "

" Quick pick up, no waiting. But officier did`nt accept the insurance I have ordered! When I returned the car, they notified that I have ordered additional insurance. A map where to pick up the car would be convinient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by ANTONIO - 15 September 2018

" Never again. Terrible company with terrible customer service. They really need management oversight. "

" Goldcar was a disaster. We made our reservation online with Euro Car and paid "in full" with our American Express. We arrived in Bologna Italy to pick up our car and the clerks would not accept my husband's American Express card (the same card). So my husband offered his Visa debit /credit card and they wouldn't accept that because it said debit. Tried to explain to the bleach blonde bimbo that it is a credit card. She was more concerned about talking over us and having the last word, than trying to assist or accommodate. We will have to sick American Express on them to get our money back for our paid in full reservation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by KYRYLO - 11 September 2018

" Thanks, Auto Europe "

" Jam and unskilled personal, paid 75 euros additional for the second insurance "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITTORIO - 03 September 2018

" Very good value for money. "

" The car collection was a bit chaotic, as the parking staff also manage contracts, which is very confusing for someone who just has to collect the car. However I was upgraded so in the end it was good. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8