EUROPCAR ITALY Car Rental Reviews

BERGAMO, IT - Reviewed by LIOR - 08 September 2025

" Great experience, will use again. Thank you! "

" Great experience. Clean car, full tank, exactly same model as requested. Some minor dints and scratches, but all covered in detail in the form. Recommended to increase the fonts and readability of existing damage, it's hard to follow during pick up. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARIAN-ALEXANDRU - 21 August 2025

" - "

" First time we receive a car with a damaged tire, it was pure luck we observed it, they change the car very promptly. It was luck, because we drove 900 km on Swiss Mountain Road and the tire was cut, we were able to see the inside resistance structure of the tire. After we receive a similar car in size with reserved Jeep, but an inferior brand, an MG with a very small engine and it was a little bit difficult to travel on Swiss Mountains Road. I can accept we don't reserved a car, we reserved a category, but to say you reserved a Jeep and receive a very stupid one, in the same size, and with a small engine, it is not OK. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MILAN, IT - Reviewed by JOSEPH - 20 August 2025

" Car was as expected. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANICA - 15 August 2025

" I paid full insurance to Auto Europe but when i got to Europ car they said that it is basic insurance and recomended to pay protection. I didnt pay for full because i already paid it to Auto Europa. That is something i think should be corected in your cooperation with Europa car. So apart from thet, everything else went smooth and good. "

" Great, fast and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ZIYA - 22 July 2025

" Great "

" It was perfect The car was new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 17 July 2025

" Overall pleased with experience "

" Overall good - long queue at counter upon arrival and it seemed like the transactions took longer that it should "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DANI - 10 July 2025

" Pleasant experience with no concerns "

" Pleasant experience with no concerns "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JACQUES - 18 June 2025

" Efficient booking process "

" Professional service and a nice upgrada "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 18 June 2025

" Auto Europe is fine, but I would appreciate tips on what additional coverage or services I should accept from the counter person. And please insist the rental company follow up with a final invoice. "

" I didn't like the MG Suv. The interface with my phone was painful. The controls were bizarre. When I selected a vehicle while booking, none of those were offered to me at the counter. I felt pressured to accept an even more expensive car as a special promotional option. Felt pressured to purchase expensive additional insurance. When I stated it was to expensive, they offered some lower cost insurance. The amount charged to my CC after dropping off the car by Europe car was another $610. Seems excessive, and with no email explaining. Not sure what I paid for. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by MUSTAFA - 14 June 2025

" İ could not rent the car as i learned at the counter that they are not accepting any driving licenses except international ones. So they did nit give the car. İ had to rent a car for 600 euros from another conpany in the airport. İ am still chasing autoeuope to access the customer service and speak out my problem. They are unreachable! A disaster experience "

" İ could not rent a car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by SAMI - 07 June 2025

" If this is issue is not resolved positively, I am afraid I will not be using your service anymore I had to rent whichever car was available with the smallest queue, ending up with a small petrol car with manual transmission, that I had to drive to Monaco, and through the Italian Riviera as a holiday, and suffer the terrible driving experience for a whole week "

" Long waiting time despite having a reservation (very busy car rental area, understandable) ... The disaster is when the lady at the counter refused my driving license, the same one I have used repeatedly on previous rentals with no objections, the same license I used on the same day as a walk-in with another company, namely Enterprise (operated by Locauto), and I am actually requesting a refund that was promised to me by the lady at the Europcar counter "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by AVDI - 29 April 2025

" Car was dirty and not cleaned!! "

" I have reserved Premium Audi Q5 Hybrid Car and received Audi A6 simple car "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by FERNANDO - 27 April 2025

" No sirve alquilar a intermediarios. O traten de negociar con ellos para que no molesten a los usuarios ofreciendo cosas que ya están pagadas. Yo por de pronto. Intentaré no alquilar más con ustedes. Iré directo a la empresa que ustedes están revendiendo. "

" El tema de alquilar a través de intermediarios es que luego llegás al counter del verdadero rentador y te fuerzan a contratar más cosas de las que supuestamente ya habías pagado cuando contrataste a autoeurope. Más seguros, más asistencia, etc. etc. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SUAT - 12 March 2025

" Till my deposit is refunded i am not planning to give positive recommendation "

" Transactions were good but my deposit still not refunded in the amount of 445.46 Eur "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by LUIGI - 19 January 2025

" Staff very friendly. "

" Had an hybrid plug in car with batteries not functioning. The car was not that clean. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by PAVEL - 17 January 2025

" It would be helpful if you reserve in your fleet car with winter tires, had to travel to cover with a snow town and had to do it with summer tires "

" It would be helpful if you reserve in your fleet car with winter tires, had to travel to cover with a snow town and had to do it with summer tires "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CHRISTOPHER - 23 December 2024

" Overall all the car was not bad but I don't like cars with missing parts and broken tail lights. "

" The car had some damage and even a broken rear light and I didn't like that. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by RICHARD - 04 November 2024

" See above comments "

" I was denied my rental because I did not have an International drivers license. For 30 years I have been renting cars in Europe and never once did this happen. I notified your customer service who couldn't help and assured me I would get a full refund. It has now been 1 week and still no refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ALEXANDRU BOGDAN - 16 October 2024

" Everything was absolutely great except for the state of the car. It was pretty banged up, a lot of pre-existing body damage but fortunately nothing that caused us any problems. "

" Excellent value, all the staff I encountered was professional and a smooth overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by KAMESHWARAN - 08 October 2024

" There was no bad experience, it was very easy, simple, not too many questions. I would highly recommend. Being an US resident you dont need to worry, it was lot simpler than other us brands "

" Very smooth pick and drop off experience with the friendly staff on both Venice airport and roma termini. It was my first time taking a full electric car and the staff was very helpful in explaining all the details needed to know. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by THOMAS - 08 October 2024

" After using other rental companies I would use Europe car first "

" Just hassle free. Extremely quick deposit refund "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEKSANDAR - 06 October 2024

" Well, I don't know if you realize but number three and number five points from the survey are almost the same! "

" Well, we receive an upgrade for the car however, I really didn't want to have a better car because I really wanted to have a jeep also manual instead of automatic. Are you had problems with the returning and also I didn't receive my deposit back so I am not really happy about it. All good. I do think the stuff is very friendly and professional and I'm really thankful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PADOVA, IT - Reviewed by LUIS CONSTANTINO - 27 September 2024

" Everything went very well but there was a fundamental issue concerning the insurance. I bought full insurance with AutoEurope and when I got the car at the Europcar counter I was told that in case of damages I would be charged and I would have to deal with the insurance reinbursement myself with AutoEurope and they would not be accountable. They offered me to get the Europcar insurance but I did not want to pay twice for the same product. Apparently this is a recurring issue with costumers. Next time I rent a car through an intermediary agency like AutoEurope I will not buy the insurance and instead get it directly with the rental car company. This is a safer option to go with as a costumer in case of vehicle damages. "

" All went fine. Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KEYVAN - 22 September 2024

" Useful comparison tool but perhaps we got an old car because we booked with Auto Europe. "

" The car had travelled almost 100,000km, the windscreen wiper fluid reservoir was empty and one of the headlights did not work on low beam. These two defects are safety related issues. The exhaust fumes also smelt like the engine was running out of tune which means we spent more on fuel than necessary. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by ZOLTÁN ISTVÁN - 18 September 2024

" Everything was ok "

" Everithing was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RIZALMAN HARIS - 16 September 2024

" We had a fine trip but ive resorted to this believe that the booking is just a process to get us to book via you. What we're promised vs what we end up with are just up to the rental company. Which is really sad considering travellers come so far away, tired after a long journey and looking forward to the trip... then the first thing they'd encounter is such scam "

" The person at the counter wasnt too pleasant to deal with. Its the last thing anyone wants to endure after a long flight. Kept pestering me to buy more insurance and didnt put much effort to fulfil my car booking. Tried to make me regretful to not book directly with europcar instead of via autoeurope (insurance, liabilities, communications, etc). He could have a point but again, its a done deal.. the last thing you want to hear after a long flight is that youve booked via a wrong party. This is the 3rd time im using autoeurope for my europe trip and also the 3rd time I took a car with europcar. In all (100%) occasions, i never got the car that i booked. I take it, theres no point to make us select what car we want to drive if we'd just end up with cars you want us to take. You should know customers actually studied each car option before selecting. But its just a sad joke.. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MILAN, IT - Reviewed by ALON - 03 September 2024

" Tried calling AutoEurope with the same problem. They did answer, but weren't helpful at all. Tried contacting AutoEurope later through email. Kept sending me links that didn't work. Eventually got them on the phone, received a reply that even that I didn't get the car, I probably not getting a refund. Next update in 7-10 days "

" I tried to call Europcar office all day to let them know that the fly is delayed and I will pick the car the next day. I left messages, they never answered ore listened to messages. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by GHEORGHE-IOAN - 20 August 2024

" Overall nice experience "

" Overall nice experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by OKSANA - 16 August 2024

" Everything was great. The only thing missing was the protection from sun for dashboard and steering wheel, otherwise absolutely perfect. "

" Everything was great, the car was very nice and easy to drive. Staff was very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHAN - 14 August 2024

" Worst Europcar experience of the vacation. Staff was rude, unprofessional and not helpful. Also at drop-off various staff in room and chatting, not making any effort to receive the car. Very low service level. "

" Vehicle was not ready. They informed would be ready in 30mins, but lasted 1.5hrs. At end got replacement vehicle. 1st replacement at end turned out not to have navigation. Took very long for staff to realise. Staff was very rude and not helpful at all. Just sitting in office at airport. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by ANDREJ - 11 August 2024

" Surprisnigly ok, for Italy standards, but very expensive. "

" Friendly staff, fast pick up and return. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by CSONGOR - 24 July 2024

" the reservation is smooth, but seemingly the costs are not clear. "

" Had to wait in a long line at the airport to get the card (~2hrs) and extra costs were charged on top of the reservation an extra insurance for damage (though this was already part of the reservation) and also for theft. Finally I just accepted the damage waiver not the theft as it would have doubled the rental fee. The lady was super nice though. The extra costs not so. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICHARD - 12 July 2024

" Overall positive experience. I went with a better known company to avoid issues where they tried to overcharge or scam you, and it paid off. I had no issues with Europecar. "

" Collection of vehicle was quick. The child car seats could have been in better condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 09 June 2024

" This web site cost me 100€ more. "

" Additional insurance is possible directly on Europcar website. It cost me 100€ more to do this additional insurance separate (at location, where I picket up the car). "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by VALENTIN - 22 May 2024

" SEE # 3 "

" I HAVE BEEN CHARGED TWICE. AUTOEUROPE AND EUROPCAR. PLEASE HAVE SOMEONE CONTACT ME. I NEED A U.S. # TO CONTACT TO CLEAR THIS UP THEN MY REVIEW WILL CHANGE "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by VINCENT - 07 May 2024

" It wasn't really clear to me that the offered upgrade costed extra money. But I was satisfied with the upgrade, so won't complain. "

" I am satisfied, except for the child seats. They were quite pricey yet the quality of the seats was very low. I had to mount them with the seatbelt instead of the safer ISOFIX. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by AVIEL - 07 May 2024

" I enjoy the experience of booking very much even if I had modifications. To the reservation. "

" I booked and paid for an Audi Q8, expecting a high-end experience, but was provided a Mercedes GLC instead. The GLC, more comparable to an Audi Q5, presented challenges with luggage space and lacked essential premium features such as active cruise control and blind-spot monitoring. Additionally, the car experienced a malfunction with its Emergency Brake Assistant, which persistently alerted me for an extended period. Despite reaching out to your support team during the night and receiving assurances that the issue would be addressed the following morning, no assistance arrived. Further attempts to contact your team only resulted in promises of delayed support, without clarity on whether a replacement vehicle would be provided. Fortunately, the alert ceased, and I canceled the request for service. However, the lack of prompt and effective support in a non-critical situation leaves me concerned about potential emergencies. A positive note in this experience was the exceptional service provided by Lorenzo, the station manager in Rome, during the car return process. Regrettably, due to these issues, I am inclined not to use EuropeCar in the future "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by THOMAS - 28 April 2024

" I paid for and rented a car from you, and now I've received another bill for the same rental from euro-car for over $300. I appears that they didn't use my reservation with you that I paid for and instead did another rental for me. "

" I paid for and rented a car from you, and now I've received another bill for the same rental from euro-car for over $300. I appears that they didn't use my reservation with you that I paid for and instead did another rental for me. Now I'm being billed from European and from autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by SHIVI - 26 April 2024

" Europ car billing me for extra days that I already paid in auto europ "

" Still not recieved my invoice or deposit back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SAGAR - 20 April 2024

" Same as above. At one point I was thinking about suing you and Europcar but then again who wants to waste their money and energy on you. Customer service is zero from Europcar and auto Europe does not have an app or any online number to contact. I don't understand how are you even surviving. You should be shut down and not allowed to service customers, if that's what you think of us or you just see the money. "

" Horrible. It was a nightmare to book through your portal. I heard all the accolades online so I chose but it turned into a nightmare altogether. I will never ever in my life choose or suggest autoeurope to anyone nor Europcar. They gave us an horrible car which needed full charging every 75kms. Can you believe, every 75kms. Not only did it burn our pocket but also we lost double the time in travel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ANGHEL - 19 February 2024

" I rented a car with winter tires and I paid extra for that. The price was double because of that, and it DIDN't have winter tires. The car had All Seasons Tires. I made a full tank 9 km before returning the car and they said it is not actually 100% full, making me understand that I need to PAY A FULL tank because of that. "

" I rented a car with winter tires and I paid extra for that. The price was double because of that, and it DIDN't have winter tires. The car had All Seasons Tires. I made a full tank 9 km before returning the car and they said it is not actually 100% full, making me understand that I need to PAY A FULL tank because of that. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by IVAN - 16 February 2024

" 100 euro were blocked from my credit card upon picking up rented car. I returned car on 13 February. However, to date, this 100 euro has not yet been returned to my credit card. Can you please inform Europcar so that the 100 euro be returned to my credit card? Thanks. "

" It was a nice experience. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by RAFAL - 20 January 2024

" They did not pick up the phone - my flight was delayed. The could not wait, shut down the rental. As a first client next morning they could not give me the car i booked. They gave me car on summer tyres in the middle of winter during snow fall. "

" They did not pick up the phone - my flight was delayed. The could not wait, shut down the rental. As a first client next morning they could not give me the car i booked. They gave me car on summer tyres in the middle of winter during snow fall. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by OLAF - 06 January 2024

" I rather rent a car with a company that has better cars "

" They car was old. Much older than you normally get, when renting a car. It was not only in bad shape. I don't mind some scratches, but it was just a terrible drive. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MILAN, IT - Reviewed by ANGELOS - 13 October 2023

" nothing to say "

" I had ordered manual only, and was given an automatic car, without being informed about this at the office. The car had a large scratch on the bumper which was not noted on paper. When I returned to the office to request a manual car, I was told a manual car was not available, but after some phone calls by the employee I was informed a manual car would be arriving in 15 minutes. It did indeed arrive after 25 minutes, was clean inside but very hastily cleaned on the outside. I spent about an hour going from the parking to the office and back and waiting for the manual car, with 3 tired children waiting for the resolution of the problems. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by RACHEL - 15 September 2023

" I would go for another company with cheaper rates next time. "

" Much more expensive than advertised in the end. Slow service at the counter. Staff was not clear in answering my questions and not very pleasant. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JOHN - 27 August 2023

" Great customer service as always. When my flight was delayed and rental car company would not answer the phone, auto europe were able to contact them no problem and arrange a late pickup. Superb. "

" Great pickup and return experience and excellent car. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ERIC - 16 August 2023

" car rental return process was not good "

" car rental return process was not good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IVAN - 11 August 2023

" As above. "

" On delivery, car was not cleaned well on the exterior, but worse that that was the interior. Door handles had food stains from previous rental, seats were filthy/stained, metal rod protruding from ISOFIX attachment (which i didn't require), and they said they didn't have a replacement vehicle. Their only solution was to wash interior/exterior again, delaying my departure by 45 mins. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ZAHID - 19 July 2023

" I have mentioned my comments as a dissatisfied customer "

" I have booked car n my credit card was charged. But the day I went to pick my car they said there is no confirmation. N after an hour I was informed it's cancelled n I was sent email which is totally a lie. Thereon I need to took 3 times more expensive vehicle to go with my schedule "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by REEMO - 15 June 2023

" good! "

" a bit dirty inside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ANDREAS - 07 May 2023

" No Protectiion offered to clients and most likely do not pay the rental companies and this is the reason that the premiums for insurance is more than 100% of the cost paid by the voucher. "

" The local staff forded me to take an additional insurance that costed 140% they are thieves. Never again a car rental with this company. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by GILEAD - 20 April 2023

" A horrible experience "

" A horrible experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ZOLTAN - 25 February 2023

" I like it. "

" I ordered a Fiat 500X and I get an Renault Clio. For me not the same level. The car was very simple. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by IOANNIS - 16 February 2023

" The car very old "

" The car was very old and has a lot of damages "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by MALCOLM - 15 February 2023

" Very unfortunate never happened before usually always happy with your service .... No idea wat happened this time !!! And stil have not got a reply about my refund !! I filled in a form after calling call center "

" When atbcounter we Wer told that reservation was cancelled !!! And had to take out a new contract directly over the. Punter with Europcar !!!! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHAI - 18 January 2023

" Very easy - great prices! "

" Excellent service, free upgrade, easy return (late night). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CARLOS HENRIQUE - 23 November 2022

" Nice to meet u guys "

" Quick Checkin anda checkout. Nice car. 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by VASILEIOS - 03 November 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by SIMON - 25 October 2022

" exceptional service "

" exceptional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 12 October 2022

" The site gives you a great side by side comparison tool, showing you the best prices. I also use its no-deductible fare to make my mind at ease. I always use AutoEurope, never been disappointed. "

" You sometimes hear horror stories about renting a car in Italy, but I must say that renting one at Europcar feels very much like renting in a major agency in the US: simple, fast, efficient, and without pressure. I highly recommend it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IVANA - 11 October 2022

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIA - 27 September 2022

" Car pick-up and drop-off was very fast! "

" Car pick-up and drop-off was very fast! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ERIKA - 14 September 2022

" nothing to add to the previous comment "

" Europcar charged us Eur2390.85 even though we had paid 1627.71 in advance through AutoEurope.The only extra charge we had to pay was Eur10 for the additional driver, which amounts to Eur 70 for 7 days. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GEORGI - 09 September 2022

" Easy to book or change the conditions of the rental. "

" Very slow counter staff, continuously proposing additional coverage insurances, with providing misleading information as well. I will definitely not recommend this Europcar location (BGY). I haven't encountered any significant problems with Europcar in other locations so far. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by DEMETRIO - 20 August 2022

" This is the first and last time I book a car with Auto Europe. "

" The Europcar counter attendant took 2 hours to hand over the vehicle. A few issues: hidden fees we were unaware, the category of vehicle we booked was not available and instructions for vehicle pick up were not clear. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ASTRID - 16 August 2022

" Booking was easy and straightforward and when I couldn't reach Europcar I called Auto Europe's Italy number. Someone did pick up and they were very friendly and helped as best as they could. "

" The first car that we got from Europcar had a flat tire from the beginning. However, the tire pressure loss indicator did not light up until after a few kilometres, so then we had to drive some more to find a gas station to fix it. We had to replace the tire and then we took the car back to the airport. We were then given another car, however, we got rear-ended that very same evening. Luckily, nothing bad happened except for some scratches, but I nevertheless tried to call Europcar to register the incident. After three days we got another flat tire, and not due to reckless driving (we were driving on the small roads of Piemonte and got a wooden stick in the tire somehow). What are the tires in Italy made of? I've been driving for 15 years and I've never had a flat tire until now! When I finally managed to contact Europcar's customer service, they said there was no point in returning the car and I should instead try to change the tire myself, which we consequently did. Except for the first car, which we already got with a flat tire, I realise these things are mostly just unluck. However, Europcar's customer service in Italy is completely worthless. They don't pick up the phone, sometimes you get disconnected, and when someone does pick up, they might not even speak English. When they tell you they will call back, it might happen in an hour, or three hours, or not at all. It's very frustrating, which is why I wouldn't recommend Europcar to anyone, Their cars are basically okay. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

VENICE, IT - Reviewed by BRIAN - 09 August 2022

" good experience overall "

" efficient and met my needs - thank you "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VENICE, IT - Reviewed by NIGEL - 07 July 2022

" Car given was not the one booked - I am not sure whether this was an upgrade but rather than a Jeep Renegade I got an Audi Q5 "

" Pick up time was delayed by 1 hour "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREA - 18 June 2022

" For the car type, I needed two credit cards. Yr voucher was not so clear about that. it should have been highlighted much more "

" very polite and quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 14 June 2022

" see above "

" car engine light was lit after two days. I tried calling main number who just referred me to local office and was not helpful. went to Ragusa office first thing Friday morning. She did not have another car for me. said she would call to see if I could get another one delivered from Catania....or perhaps pick up in Siricusa next day. She told me to leave my number and she would call. I never got a call. car engine light was on constantly and intermittently would not shift to higher gear on highway. lots of angst even though it never fully broke down....but I always had to have someone in my tour following me just in case and prevented me from traveling anywhere alone! VERY POOR CUSTOMER SERVICE "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

VENICE, IT - Reviewed by MICHAEL - 10 June 2022

" Easy to find what we wanted & to understand what the final cost would be. Questions were answered swiftly "

" The car had numerous dents & scratches documented on the agreement only in Italian. Every time we turned on the ignition there was a warning "maintenance required"! The map & verbal instructions on locating the parking lot in Verona, to drop off the car were totally inadequate. There were no signs giving the name of the parking lot & entrance to same. This problem requires urgent attention. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VENICE, IT - Reviewed by MORRIS - 06 June 2022

" As above "

" I had reservations for 646.97 but when I picked up the car I was charged a drop off fee and was charged 845.47. It was known that I was dropping off the car in a different city when I placed the reservations. I will not be using Autoeurope again and will not recommend it to a friend unless the charge is refunded. It is easy to see this is true by looking at the booking documents. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - 16 May 2022

" Call me if you really care USA 814-603-5555 "

" No water for windshield wipers. Car wouldn't start, you towed it. No one ever called back to arrange for a replacement after leaving many messages. I had to get a taxi and paid $150 euro. Am I happy.... NO "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by BENG KUEN - 05 May 2022

" The car had some litter and used tissue paper in the back seat and glove compartment. Otherwise, as always, excellent pick and drop off. My 3rd time renting with Europcar "

" The car had some litter and used tissue paper in the back seat and glove compartment. Otherwise, as always, excellent pick and drop off. My 3rd time renting with Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by PAUL - 21 April 2022

" Very good price, greater attention to car de5ails is required "

" Car was delivered with no washer fluid, required customer to fill. Car had no rear wiper fitted, plastic case would scratch window if used. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by HALLDOR GUNNAR - 20 April 2022

" A good overall experience but I recommend advising better on insurement policies. "

" Nice staff but the car was more expensive than expected because of insurance fees. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MICHAEL - 12 January 2022

" I ordered the car same day of rental. The car at last minute was not confirmed, so i had to make another rental to secure another vehicle, as i was going on the plane that day. When i landed, i learned that car was finally confirmed, but we could not fit oue luggage into the car, so we want with another rental company. Europcar was actually very nice about it... however, autoeurope did not refund anything for deposit... almost 600 euros! Very unfriendly service. Will never use it again "

" I ordered the car same day of rental. The car at last minute was not confirmed, so i had to make another rental to secure another vehicle, as i was going on the plane that day. When i landed, i learned that car was finally confirmed, but we could not fit oue luggage into the car, so we want with another rental company. Europcar was actually very nice about it... however, autoeurope did not refund anything for deposit... almost 600 euros! Very unfriendly service. Will never use it again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by RAY - 22 November 2021

" I have used autoeurope literally 100's of times. They remain my go to rental hire company. "

" Friendl;y and efficient staff - Good reliable vehicles. Always my hire car company of choice "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by MIHAI RAZVAN - 12 November 2021

" None "

" Damage report was not in english, windshiled fluid was empty, on a rainny period. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by IVAN - 10 November 2021

" Easy and fast "

" The car was almost new and clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MIHAELA MARIA - 10 November 2021

" Always best price and reliability. "

" I booked a car with GPS and I got one without it and without telling me at the counter about this. Back at the counter they said they do not have any other car but to change for a much bigger one. I declined, and hope the GPS will not be on the final bill. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by PAULO - 04 November 2021

" after I am given answers for the reason for the unexplained debit, I will give feedback!! "

" I was charged an amount of about 60 euros, debited from the deposit, without any explanation or reason. The car was delivered before the contract date, with a full tank and no damage. This is abuse and misconduct. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by JELENA - 01 November 2021

" clean new car, no problem, I will be back "

" Everything was quickly and good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by ADRIAN - 01 November 2021

" As always, Auto Europe did its job well. Next, it is about the kindness of those at the counter who are not always as they should be. They are often rude and even aggressive. "

" Everything went normally. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOHAN - 20 October 2021

" Smooth process, no surprises and friendly and helpful staff. "

" We did not get the car we'd booked but something similar. Very please with the follow-up the next day asking us whether we wanted to change to our original car type when it became available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by OLIVER - 13 October 2021

" Its a scam where they make the card block huge to push you to overpriced insurance "

" Overpriced insurance of huge block on card makes for very mafia style business "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by OLEGS - 28 September 2021

" I booking online one class of the car, but actually never get it for this price, always respond that no such class of the car, choose another one. Upgrade or downgrade but with a new rates, not Internet rates. Could you advice please? "

" I booking online one class of the car, but actually never get it for this price, always respond that no such class of the car, choose another one. Upgrade or downgrade but with a new rates, not Internet rates. Could you advice please? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARCUS - 26 September 2021

" I have used Autoeurope many times, and always purchase the additional insurance. I was concerned to discover, on checking the small print of this, that because the car was returned out of hours, the insurance will not cover any claim by Europcar. I am very disappointed to learn this, and am seriously considering not using Autoeurope again. "

" The car had some significant damage, and some small scratches on the rear bumper, from luggage loading. In view of the major damage, and the size of the bumper scratches, I did not report the latter. After returning the car, I received a report noting the scratches on the bumper as new damage. I am now concerned that they intend to make a charge to 'repair' these scratches. If this occurs, I will never use Europcar again. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BOLOGNA, IT - Reviewed by ERKAN - 15 September 2021

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by HALÁSZ - 14 September 2021

" Everything is ok "

" Exellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by EMILIA - 13 September 2021

" I would rent again from Europecar "

" Everything was OK. Nothing to complain about. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREA - 02 September 2021

" everything according the expectation, good car, fair price "

" everything according the expectation, good car, fair price "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by OCTAVIAN - 13 August 2021

" YOU CHEAT THE CLIENTS!!! YOU ARE LYERS! I rent from you since 2011. You did this tricks in the past too, but never this far!!! Audi is "similar" ONLY to BMW and MERCEDES. Never with Jeep. In any matter. Maybe in the matter that has 4 wheels too. I will recommend to everyone I know with any ocasion and on every and each social media platform to AVOID YOU! "

" Europecar had a decent behaviour having in mind the fact that YOU, AUTOEUROPE, as brokers CHEATED ME! You made me pay for an Audi A3 Sportback and you gave me a "similar" Jeep Renegade. I have in mind to sue you for CHEATING and LYING the clientele! Jeep is not similar to Audi in any of matters. More, Europecar has NO AUDI in their Bergamo fleet! The counter agent confirmed me twice. I have her recorded on my phone. I am so very pissed off!!! Expect a law suit for CHEATING and LYING!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARI, IT - Reviewed by JAN - 30 July 2021

" Arrived at 8AM, terminal office closed, no note or anything, people waiting... decided to go to car park dorectly. One member of staff there, but cant provide us the car, we had to wait till 8:45 till his colleague came. We've ordered lancia ypsilon. We've been upgraded to vw t-rock which had 6000km on the clock, but we havn't been happy, as we specificaly wanted small car for narrow town streets. We had third party full cover and all the rest was without any issue, dropping car back at night. "

" Arrived at 8AM, terminal office closed, no note or anything, people waiting... decided to go to car park dorectly. One member of staff there, but cant provide us the car, we had to wait till 8:45 till his colleague came. We've ordered lancia ypsilon. We've been upgraded to vw t-rock which had 6000km on the clock, but we havn't been happy, as we specificaly wanted small car for narrow town streets. We had third party full cover and all the rest was without any issue, dropping car back at night. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by IONUT CRISTIAN - 21 July 2021

" The experience with the site was fine. The auto europe insurance had a good price and it made a peaceful trip. "

" It was very fine. The desk was easy to find in the airport. The staff was friendly and the car was cleaned and sealed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by EMANUEL - 19 July 2021

" competitive pricing, good coverage "

" very quick pick-up and drop-off, car like new "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANIEL-MIHAI - 03 July 2021

" Everything fine! "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - 17 June 2021

" As per 3 above. "

" I felt that the amount charged was quite a bit above previous charges and would have appreciated an extra driver without extra charge. But I went along with this as europcar is my preferred rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JACI - 30 May 2021

" Unfortunately not a very professional atmosphere for the rental car return as well as a request for assistance with my login and obtaining a receipt for my rental car. "

" At drop off no one was available in the office as I was told they were at another location and therefore unavailable to check in my car was returning at the hour stated. Over the phone I was directed to leave the key with someone across the street at the coffee bar. I took photos of the car that I returned with a full tank of gas and in good condition however the simple request to have a receipt sent has been difficult to obtain. I did receive a call stating my car was checked in however I need documentation of the return in writing as I requested multiple times and have still not received the receipt. The staff did call to say my car was checked back in at the end of the day so I received a verbal confirmation however no written confirmation has been sent although I requested it over the phone multiple times as well as the following day. Having used this your company and this location multiple times in the past with good success and very friendly service normally, this particular incident with the return has been unfortunately a disappointment and I am unsure I will send other customers from the US. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALBERTO - 27 October 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REGGIO CALABRIA, IT - Reviewed by EVELYNE - 19 October 2020

" Great service and value! "

" Great service and value! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by ANDREA - 08 September 2020

" At the Europcar counter, I did not have any issue "

" The thank was not full, I had to guess on how much petrol to put in in order to do not fill up the thank and match the previous petrol level. Also in this circumstances you never know how much petrol there is left in the current notch the car is showing to you, it could be at the end of it, middle etc. The gentlemen at the drop off did not give me any penalty but I was asked to pay at the counter for the petrol I did miscalculate where perhaps I was not given the best fuel rate. The car was smelling of cigarette, in my mind the smell and the no full tank of fuel it means that the car did not have a proper cleaning the night before. I am thinking the car was returned late and not cleaned professionally at the appropriate cleaning station which for such a company like Europcar it is not an acceptable service, in my opinion of course. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CAGLIARI, IT - Reviewed by PHILIPPE - 01 September 2020

" all good, just a bit pricey "

" all good, just a bit pricey "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TOMAS - 24 August 2020

" Not the best counter experience. Agitated staff, the car was dirty, no washer fluid. Will be monitoring my bank statemets cery closely . "

" Not the best counter experience. Agitated staff, the car was dirty, no washer fluid. Will be monitoring my bank statemets cery closely . "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MILAN, IT - Reviewed by GYTIS - 18 August 2020

" Long wait upon pick up, otherwise all good "

" Long wait upon pick up, otherwise all good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by TIMOTHY - 29 July 2020

" After paying AutoEurope additional for insurance in the unlikely event the car is damaged, Europcar said what I paid AutoEurope for insurance was not sufficient and I was charged another 265,68€ for their insurance. Will I be reimbursed for AutoEurope's "inadequate" insurance? "

" After paying AutoEurope additional for insurance in the unlikely event the car is damaged, Europcar said what I paid AutoEurope for insurance was not sufficient and I was charged another 265,68€ for their insurance. :( "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAMEZIA TERME, IT - Reviewed by MICHELANGELO - 10 July 2020

" To pick up a car after 22:30, you are charged a late pick-up fee. This is not shown in the booking process and of course is not pleasant. "

" Everything went fine. BUT, if you book after 22:30, you are charged of 30€+VAT for late pick up. This is not shown in the voucher you get with AutoEurope. The agency however called me in advance, which I find correct. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SZABOLCS - 03 March 2020

" The little Fiat 500 was a big help. I definitely recommend using GPS in cities. For us, Waze was good. Wonderful places can be reached by car. "

" We had to walk a bit, but it was a quick car pickup. The delivery of the car was also quick. They were nice at the counter. I recommend it to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by VASILEIOS - 02 January 2020

" very satisfied "

" very satisfied overall. new vehicle, economical gas consumption (free upgrade to lancia ypsilon). very helpful staff. using debit card an accepting a greek driving licence was really helpful. The pickup procedure took a lot (only one clerk behind the counter) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by VITOR - 18 December 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by IAKOV - 09 December 2019

" беру машины в Европкаре не редко, хотя и не самые дешёвые варианты. Но зато надёжно "

" Большой офис, быстрое получение, хорошие автомобили "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by SAITO - 25 November 2019

" Car was clean and very good, without the above comment. "

" The wiper was not good, bread was broken and not enough tire air preacher. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by POPA - 20 November 2019

" Will never use or reccomend Europcar again! Very poor comunication, very good in charging the fees! "

" Europcar charged our credit card 90 euro, 2 months after the returning the car with no explanation, no email. After inquiring, we have found out (only from Autoeurope, no reply from Europcar) that the amounts were charged for 'administration fee for fine' , meaning that they have just send the police our contact, without even noticing us about this. After one year, we have received the fines from Milan police, for entering in a 'limited traffic area' ! Will never use or reccomend Europcar again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

VENICE, IT - Reviewed by DAC HIEU - 12 November 2019

" It's almost impossible to communicate with Europcar Venice by phone! Never get answer. "

" It's almost impossible to communicate with Europcar Venice by phone! Never get answer. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by ANDREW - 10 November 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVID - 03 November 2019

" never happened to me that nobody answers the after multiple tries "

" to extend my rental for an additional I tried to call the number given to me but nobody answer the phone. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DIMITRIOS - 02 November 2019

" Unacceptable behavior towards a customer!!! "

" After consulting with your company employee about the payment method, europcar never gave me the car for which I had paid. and autoeurope never returned my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by MILAN - 27 October 2019

" Car was very well preparired and in a very good condition. "

" It was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALEKSEI - 26 October 2019

" All was perfect! "

" All was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAWEL KAMIL - 25 October 2019

" Overall good experience. The insurance could be better though. You still risk a lot even if you take the best one available via Auto Europe. Reducing the risk at car provider increases the rental cost significantly. "

" Good service, quite efficient, transparent, no tricks. Reducing the risk bit too expensive. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by SRECKO - 25 October 2019

" Good value, drop off excellent but waiting for fullfilling forms while taking car really to slow "

" Good value for rental but expensive insurance. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by LIUDMILA - 23 October 2019

" wide selection and good prices "

" good service, good cars (almost new) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IVAN - 19 October 2019

" I do remember that I chose additional coverage (glass, scratches, undercarriage) at checkout, but I can't find any information about it in the voucher. "

" The car has dirty windscreen and mirrors, and without AdBlue, so I have to find the nearest gas station and refill it by myself. Staff at pickup was not very productive. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by FLORIN - 13 October 2019

" I have a nice experience with renting the car with you. "

" Smooth and quick. Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALEKS - 11 October 2019

" Everything was perfect! "

" Everything was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 06 October 2019

" Good except for loss of in car display resulting loss of directions when exiting Floence "

" Not sure whether the good experience was due to Auto-europe or Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by DENYS - 04 October 2019

" My flight was late, so I have to call to europcar because my car was busy within few hours.. "

" My flight was late, so I have to call to europcar because my car was busy within few hours.. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by GORAN - 04 October 2019

" We are very pleased with AutoEurope. We are loyal customers using your service for many years and hope to continue in the years to come. We will NEVER use Europcar again. "

" 1) Long wait at Europcar in Palermo airport 2) Upgraded us to a larger car than we had ordered which was a more difficult to park and drive in small Sicilian towns and congested city streets. 3) On the way to the airport for our departure and car drop off, the ignition card failed. For over 30 minutes the car would not start. Panicked, we called Europcar emergency service which after more than 5 minutes wait connected me to a Slovenia answering service who redirected me to another number with another 5 minutes wait to talk to a technician. Once finally connected, the line was so poor they could not hear me. I had to hang up and start the call all over again. All this time, we were sure the car was broken down and we would loose our flight. Fortunately, after numerous nervous tries, the car started. We drove fearfully and cautiously to a gas station 20 minutes away, topping off the tank WITHOUT shutting engine down in fear of a no start scenario again. 4) Staff at drop-off made a stink about a very small scratch on the bumper that they wrote up even though they could have forgiven it, after giving us a faulty car that almost left us stranded and almost gave us a heart attack. The exchange with the staff got so heated they threatened us to write up other damages to the car that we were NOT responsible for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by WILLIAM - 03 October 2019

" I can honestly say the experience in general was wonderful. The car was as promised, it was clean, fuel wasn't really full but not that big of a deal. The only issue would be the individuals checking in the car had an attitude that what they were doing was more important that me returning the car in a timely manner. I would call it Italian rude. You wait until I am ready to deal with you attitude. "

" I can honestly say the experience in general was wonderful. The car was as promised, it was clean, fuel wasn't really full but not that big of a deal. The only issue would be the individuals checking in the car had an attitude that what they were doing was more important that me returning the car in a timely manner. I would call it Italian rude. You wait until I am ready to deal with you attitude. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LA SPEZIA, IT - Reviewed by AYSE BURCU - 03 October 2019

" The car was in a very good condition. However when I tried to pick up the car they asked me if I would like to get an extra insurance and when I declined they wanted withdraw a deposit fee of 500 euros from my credit card which was a first in my life. My debit card was not accepted and it created a lot of mess that I had to sort out. 500 euros was absurd. The other companies take at least 1/6th of this amount. However the drop-off went smoothly. Be sure to top up the tank before returning the car as their top up prices are also absurd. "

" The car was in a very good condition. However when I tried to pick up the car they asked me if I would like to get an extra insurance and when I declined they wanted withdraw a deposit fee of 500 euros from my credit card which was a first in my life. My debit card was not accepted and it created a lot of mess that I had to sort out. 500 euros was absurd. The other companies take at least 1/6th of this amount. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by CHRISTOS - 02 October 2019

" I believe it was the worst experince ever. I will never recomended to anyone again and for sure i will never again use autoeurope "

" I have never take the car allthourgt i paid it and an extra insurance because my driver licence were in greek. I was 2 months before in italy (rome) and I rent it without a problem Nobody told me that i cant rent it with a greek drivers licence allthought Greece is a member of EU. I want to have a refund of the money i spent without taking the money. Cause of this fact i have cancel and paied extra fee for a hotel in amalfi. i paid more than 250€ extra "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by ZLATA - 27 September 2019

" We prepaid an intermediate car knowing we would be driving in hills. The vehicle we got, had difficulty handling windy roads in high altitude which caused us difficulty on our trip. "

" There wasn't a vehicle in the class that we prepaid for. We had to take a car from a lower class without a refund. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by VIDMANTAS - 24 September 2019

" no problems to return before working hours "

" easy pickup, easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KRISTIAN - 24 September 2019

" i am a repeat client and thus far are happy with the AE process and value - my issue is with the local provider - big scope to make this experience better; it is a real disruption opportunity waiting to happen ;) "

" we waited for over an hour to get to the counter and then had to fill out a heap of info they already had - the whole process is very antiquated and largely redundant in my opinion "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by WESLEY SIU KAY - 24 September 2019

" See above "

" Car windscreen was very dirty Car was very big Vs it's horsepower leading to tough parking Had to wait for quite a while before car is ready when collecting car Very hard to find parking space when returning car, had to reverse all the way die to bad arrangement of roads in carpark "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by ARTEMIS - 18 September 2019

" The car and its overall good condition was the only good thing. Everything else was a hustle and a real bad experience! Not suggested! "

" Poor communication with employees Timely procedures Extra charges there was no information about "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GINTS - 15 September 2019

" . "

" Super sevice in office (airport). Guaranty money was return in next day. Good expierence with autoeurope. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by IVAN - 13 September 2019

" Very accurate and responsible. Very quick security deposit return after the car was returned. "

" Very accurate and responsible. Very quick security deposit return after the car was returned. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GILBERT - 11 September 2019

" Online booking was easy as where the vehicle pickup and the return. "

" Go easy on the attempts to upsell a rental. The person at the desk pushed too hard to change my mind from my preferred rental to an unwanted, over sized. over speced, over budget alternative vehicle with the 'excuse that they don't have other cars available'. At the end there was another car available, the one I booked and wanted. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by PHILIPPE - 11 September 2019

" No comments "

" Car was slightly damaged (scratches all over) and not very clean interior "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BARI, IT - Reviewed by BOGDAN CLAUDIU - 08 September 2019

" Everything was ok "

" Everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by AMIR - 05 September 2019

" As said, pleasent experience. Everything functioned great. "

" Everything was as stated in the documents! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ANNA - 26 August 2019

" see point 3 "

" Generally speaking the experience was relatively fine as at the end the problem was solved, however, I would adviise some implemention to offer a service smoother and more flexible . - customer service is not 24h -7/7 e.g on Sunday is closed! - an unexpected problem occurred to me (I injured my leg and I was not further able to drive the car) and trying to figure out how to return the car - I have called the operator asking to add a second driver, but the first answer was "you need to come personally to present the document of the second driver". - asking if there was the possibility to send the documentation via e-mail the answer was "no, or I do not know, you need to ask to my manager who pheraps is back tomorrow" - In the while I aked other solution e.g. about a recollection service or whatever applies in this circumstances, the answer was "no, we do not do this service, and/or I do not know, it never happens" - I have tried to call another number but no answer. Office was closed. - I recalled the previous operator trying to find a suitable solution. I regret to say that the tone of the conversation was not the best example of professionality and client support, I have also understood the personnel was overhelmed.. However, I am sure the conversation is registered and therefore I leave your auditing to evaluate. - However, at the end of the phone conversation I was finally allowed to send exceptionally the documentaion via e-mail in order to add the second driver. - Following the related e-mail correspondence I did send the document of the second driver and I received the update of the contract. - I paid the due fees for the second driver for the entire duration of the contract. - The car was returned as due respecting the terms of the contract. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HARRI - 24 August 2019

" All fine. Better than others. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KONSTANTINOS - 24 August 2019

" i have payed the super cover insurance that you suggested me and then i payed again a full protection for 25€ per day when i took my car! i payed 2 insurances! unexeptable!!!! "

" very expensive full protection "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by MITCHELL - 21 August 2019

" Had a problem where it seems my confirmation number was incorrect but they dealt with it quickly. Drop off in Florence was easy. "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTONIS - 21 August 2019

" NIGHTMARE "

" WAITING FROM THEM AND FROM YOU THE REFUND OF MY MONEY IN TOTAL AND FOR THE OTHER EXPENSES THE DAMAGED CAR CAUSED TO ME "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by MARIUS MUGUREL - 21 August 2019

" We did not pay the additional insurance required at the pick-up desk. The 500 Euro as guarantee were returned in 2 days on my credit card "

" It was a new Panda, I walked 500 km in 7 days. I had no problems in traffic. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GEORGIOS - 18 August 2019

" quite bad "

" i faced an issue at the drop off of the car , as i was accused for a scratch at the wheel and subsequently charged 200 europa . i am almost sure that this was not done by me . "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 18 August 2019

" We were satisfied "

" The car was clean and good. The staff was nice and profesional. We had no problem with the company. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ERNO - 06 August 2019

" Well done about everything, no bad surprise "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIAREGGIO, IT - Reviewed by NICHOLAS - 01 August 2019

" Again the viareggio office needs more staff and to be open more hours! "

" Although the counter staff did everything he could there was only him in the office on a Saturday morning and it took 1 hour waiting in line to get our vehicle! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by CHRISTOPHE - 01 August 2019

" Smooth and efficient booking. "

" Everything went perfectly, nothing to add. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DMITRIJS - 27 July 2019

" Everything was OK ! "

" Good company and good new cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by GORAN - 26 July 2019

" Superb service "

" Superb service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MICHAIL - 22 July 2019

" We used the autoeurope platform to book a car with Europcar. We fully paid for he car and the additional super cover insurance. We specifically booked with these companies as we do not have a credit card and they stated online that they accept debit cards as well. However our car was refused to us at the europcar counter because we did not have a credit card. As we insisted they told us that they do not accept our type of debit card, and that autoeurope was to blame for the misunderstanding. Then we have spent the next week trying to communicate with autoeurope (through emails and telephones) to claim our refund and still we have not been assured about the process of the refund. The communication process with your customer service has been really frustrating so far. we should have been compensated for our additional expenses because of your misleading website and instead we do not even know if we are going to get our money back for a car that we never even saw! "

" They refused to give us the car that we had fully paid (through autoeurope platform) stating that credit card was necessary. As we insisted that debit cards were supposed to be acceptable they told us that our type of debit card was not acceptable and that it was autoeurope responsible for they mistake. SInce we had no credit card we did not collect the car. They even refused to try working with our debit card although two other rental companies right next to their counter (locauto and sicily rent car) accepted to use our debit card. We eventually rented a car from Sicily rent car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by FLORIN - 16 July 2019

" One price paid, different value of the invoice at the picking up point, still waiting for the difference payment. Guarantee withdrawn from the account-recovery in a very late time. "

" Better rent direct from the rental companyy, not from the dealer, as AutoEurope. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by MINDAUGAS - 08 July 2019

" Everything was almost perfect except for pick-up phase since we were forced to wait for "2 minutes" to get clean car. In fact 2 minutes in Brindisi equals to 30 minutes. "

" Everything was almost perfect except for pick-up phase since we were forced to wait for "2 minutes" to get clean car. In fact 2 minutes in Brindisi equals to 30 minutes. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by EUGEN - 05 July 2019

" Fast reservation, with several option included. No issues when pick-up the car. "

" New car provided (less than 1000 km on board). Not so many information provided about the car documents when pick-up (if you don't ask specifically). Fast check-in / check-out formalities. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NERIJUS - 04 July 2019

" Autoeurope - 10 points, Europcar - 8 points. "

" - The exterior of a car was dirty; - There was no windshield washer fluid in a car's storage tank; - The booster seat was torn. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by RAMON - 19 June 2019

" Based on the above, I will avoid Europcar completely on my next trips. "

" Dear Europcar, the pick-up system from Bari airport is a total disaster. 1. You have a ticketing system, which is already discriminatory, because it asks you to select whether you booked the car directly through Europcar, or through another agent. Isn't Europcar anyway going to get paid? 2. Because of this ridiculous system that you have, I had to wait more than 1 hour to be served. This was because other clients were coming later, but because they were meant to have 'booked directly' they were being served before. Don't you realize that everybody will just not care, and say that they booked 'directly' just so that they can jump the queue??? Needless to say, there were people who had 4 tickets in their hands - so that they could skip the queues and be served before the honest customers who were going to get their car from Europcar anyway. 3. We only got served after more than one hour because we just went up to the counter and complained. The staff said it was not their fault, but the fault of the system.... and they are absolutely right. If you want to give preferential treatment to some clients over others, create a priority lane or a vip member lane.... but please, do not treat customers like animals. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAUL B - 18 June 2019

" Auto Europe is a proper solution for bussines and holiday car rental "

" The car, a luxury one, was durty at the pick up time and under the dirth was smalls/medium scratches. Disapointing at this level of car and rental company. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

RAGUSA, IT - Reviewed by STEVEN - 13 June 2019

" Very efficient staff and quick handover of car with no hassles . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by IRENA - 10 June 2019

" The car was new and good,people at europcar should be more informed otherwise renting the car from them seems a bit like a scam. "

" The car was good,service not.so.good. We booked a car online were charged one price,the lady in the angency gave us a bill with a different price,when asked why,said she dosen't know,that we booked it online with autoeruopa and it's a different company than europcar and they dont work together?!When asked some other questions regarding insurance she didn't know the answer or was avoiding to unswer us. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDRII - 09 June 2019

" Great experience. "

" Very convinient service and the car was in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ERIK - 06 June 2019

" Very expensive rent...253 € for two days! Will follow up this experience on Trip Advisor and Booking.com. "

" Counter staff NOT informing us that the car was damaged after a collision. Trying instead to push a more expensive car on us!! Excellent service at the drop-off by the representative , pointing out that the damage to the car was indeed mentioned in the written contract, and allowing us to store our suitcases in his office until our late flight departure. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ARIEL - 03 June 2019

" great "

" only difficult was it wasn´t clear if I was renting from AuroEurope or Europcar, but thats all, everything else went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SORRENTO, IT - Reviewed by DAVID - 17 May 2019

" I booked last minute so expected a few minor issues my main concern was with the insurance I purchased "

" The pricing charged by europcar and yourselves created confusion and was fragmented. my sat nav was charged locally and that wasn't made clear when booking. in addition the additional insurance I purchased with you had I have needed it did not automatically take care of the deposit which was how it was sold it was to be claimed back later. Until this is cleared up I would be reluctant to use you again "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by SIGNE - 10 May 2019

" The communication about insurance is not very clear. The customer is being recommended to buy insurance twice - first from AutoEurope and second - from the rental car dealer, in my case - EuropCar. "

" Very long waiting time to pick up the car. And didn't acknowledge insurance purchased at AutoEurope - recommended to buy insurance from Europcar for 40 Eur per day... saying that in case of damage "we'll charge you everything" - even though we already had insurance covered by AutoEurope. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVID - 27 April 2019

" Otherwise Europcar has good vehicles but staff in Rome are the worst in Italy. Never pick the phones and in my opinion try their best to cheat their clients. Not in my case as always take a super cover "

" Had damage to the windscreen from a stone chip in the autostrada, europcar charged my card and to date have not sent an invoice. This makes it difficult for me to claim with yourselves as dont have the relevant paper work. Would suggest they inform you as their major brokers when your clients have issues that way it keeps you aware of the facts.Assume this is not too difficult as would assume you are their major broker. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ARGO - 21 April 2019

" Good. "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - 20 April 2019

" An all around unpleasant experience except for the car itself. "

" The outside of the car was fine, but the floor mats were dirty. It is a long walk for an 82 year old man to get from the counter in the railroad terminal in Rome to the pick up spot for the car. When I returned the car, 2 young men inspected it. One found a tiny scratch on the front left of the car. I found it suspicious that the other man immediately went to the front of the car and squatted down. He said there were nicks on the far outside of each side of the bumper. I think he knew they were there. I could hardly see them and am still not sure they were nicks. As the pick up spot for the car is inside a parking garage, it is very hard to do an inspection at pick up. I know the car touched nothing while I was driving it, but they insisted that I sign a paper acknowledging the so-called damage. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ROME, IT - Reviewed by NIR - 16 April 2019

" Makes you feel relaxed and safe "

" There was a smooth professional service and no delays. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AYMAN - 13 April 2019

" Very nice experience with Auto Europe. "

" Reliable company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by REMIGIJUS - 05 February 2019

" Everything is OK "

" Everything is OK "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by KAZBEK - 05 February 2019

" Satisfied "

" Got a problem with summer fuel , I was not supplyed with disel antifreez "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by VILNIS - 20 January 2019

" On drop of i requested invoice for company, during 5-7 min wait there was not possible to print it out. I was promised to send it during one hour on email. at time of this surway has passed more than 80 hours - the invoice is not received yet. "

" ithee winter time rented Audi A4 was with summer type tires. hower - chains was provided. all the destination we planed to reach is to be normal. THIS IS NOT ACCEPTABLE. we cound not reach all planed destinations, there was normal winter conditions on road, nothing extreme "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by ALEXANDER - 10 January 2019

" Great service .Would rwnt frim Europecar next year for sure. "

" On our arrival at Bari we were advised to take a bigger car than we had ordered due to the amount of luggage we had . I am glade we did because so doing we travelled in confort. Thanks for the adise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAOLA - 28 December 2018

" . "

" You should train the staff to provide a receipt of the drop off "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ROME, IT - Reviewed by GAYANE - 18 December 2018

" Fast and efficient. However you must follow up with your customers if something goes wrong and make sure the problem is sorted out. "

" The person at the counter looked miserable and not very helpful. We were offered a car without a GPS, despite asking for it. She handed over the Tom Tom instead. Fine with us. But at the end we were charged 30 euros additionally.... Not acceptable.. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by MARK - 14 December 2018

" Great service and great prices "

" Great cars and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CEDRIC - 11 December 2018

" Reference 3 above .... "

" Because I wanted an automatic transmission , I was offered a brand new Audi with 2000 miles on the clock . Smooth drive and car was garaged each night at Hotel . Couldn't have been better ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MIHAI - 04 December 2018

" The experience was overall good. Please see the issues above. "

" Positive - postpone the car reservation for the next day without additional cost - the staff at car return point was very nice Negative - difficult to get in touch via telephone with the Europcar represenatives - representative from the counter was too pushy (proposed BMW after I booked Fiat 500, same for full insurance package) - he also told me I get back the 350 EUR deposit right away when I return the car which proved to be false. It's been 5 days since I return the car and no money back to my account. - I booked Fiat 500L as I am passionate about that car and I got only a Fiat Tipo. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by SPYRIDON - 24 November 2018

" No complains "

" Main complain: The staff at the Fiumicino airport who delivered the keys did not explain well the terms regarding the fuel. They did not clarify that returning the tank full of fuel could save money for a client that would use less than the half of the car's deposit! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by JODI - 13 November 2018

" we were very happy with the service and car "

" excellent and easy process "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NIV - 07 November 2018

" Very excellent experience "

" The woman at the desk was extremely nice and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ORESTIS - 06 November 2018

" Car interior was dirty, instructions for drop off poor about location not very presice, spend 20 min in P3 parking trying to find how to get to the drop off position, and local staff not willing to help!!! "

" Car interior was dirty, instructions for drop off poor about location not very presice, spend 20 min in P3 parking trying to find how to get to the drop off position, and local staff not willing to help!!! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DRAGOMIR - 06 November 2018

" It would be more easy for the customers to receive always "final offer" – one figure – including all taxes and insurances "

" Thanx for the opportunity to share my opinion Generally it is very good service and condition of the cars is perfect. It will be better if - at the pickup mom your employers do not make efforts for additional payment for insurance and another type of car (you have already made your choice and prepaid ) - at the drop off mom to be aware in case of any problems if noted In my case I would like to ask you what is the reason + official document for retaining 114,44 euro from the deposit of 377 euro Thanx in advance for your attention "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MATJAZ - 05 November 2018

" Quick service, deposit should be lower! "

" In general OK, except car remote key did not work. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by PAVEL - 04 November 2018

" It is disappointing that autoeurope are not flexible enough to update pick up time and customers need to either cancel booking and create a new one (with possibly different [bigger] rates) or contact rental company themselves. "

" Made a booking through Autoeurope, some time after making booking wrote a message on official Europcar website to update pick up time for 3h later - got response that they should keep my car up until office closing - no problem. Arrived at Naples airport Europcar counter later than on original booking, it was close to closing hours (20:00) and waiting experience was quite frustrating - there was a queue ticket machine which was used mostly by tourists, although there were Italians popping in, ignoring ticket machine and just going straight to counter without waiting in queue. First I thought they were Europcar employees or something, but after second guy did same I had to intervene, as employees weren't even checking their queue tickets. After finally getting to the counter they said that they didn't have my car (and none of same size) anymore. Girl at the counter kept repeating like a robot that I need to pay extra for bigger car even after showing her my email thread with Europcar customer support about pickup time update. I was left no choice other than pay extra and take another car. From that point whole experience was better - got a new and clean car, had to catch another girl handling pick up's/drop off's to note rim scratches that weren't on my initial contract, all went smoothly there. Drop off went smoothly as well - guy took a quick look and took my signature, that's it. I went to counter again to talk about unfair extra charge - they said they can't do anything and I should contact Europcar customer support about it. I was in contact with Europcar CS whole time by email and eventually I did get a refund for extra charge. So all in all - Europcar saved their reputation in my eyes here, but customer service in their Naples airport counter is far from best as my experience wasn't smooth there at all (although not as bad as other "horror" stories on the net). "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by ZAKARIA - 30 October 2018

" I was disappointed, I really needed Alfa this time. "

" I booked and payd for AlfaRomeo, they provide me Peugeot or something. And I saw booked white Alfa on parking area. It looks like cheeting "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by WALBURGA - 27 October 2018

" No problems at all. "

" I got exactly the car that I had ordered. It was in best conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JULIE - 26 October 2018

" I haver good experience with Auto Europe not with Europcar. "

" I had horrible experience returning car at Milano, where I was accused I scratched the car in the left side above the rear wheel. When I was given vehicle in Florence it was in that garage. No room and light to see the scratch that had to be already there. Y pointed other scratches on the front of the car. I can't believe that I am being charged for this damage I have not done. I would have no reason to admit if I scratched the car, but I didn't. I will NEVER rent from Europcar again. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by HORATIU - 26 October 2018

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TAMÁS - 23 October 2018

" Fine, correct, cheap. "

" Fine, correct, cheap. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ION - 18 October 2018

" Normal. Average. "

" Good service, but the car was basic, very close to service/maintenance time, low tyres pressure. At the time of taking over the car, no damage check. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MILAN, IT - Reviewed by ROMAN - 18 October 2018

" N/a "

" Very quick and professional support. Everything was ready by our arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROBERT - 16 October 2018

" it was as expected "

" ok Car condition was marginal "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by CHARLES - 11 October 2018

" All my recent car rentals were done through Auto Europe and they were always super efficient. Thanks. "

" I found Europcar very efficient, and did not have 1 single problem both collecting and dropping off the car. Not only, but on my return home I received a "Statement of Return" as well as a detailed invoice, via email. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SUE - 06 October 2018

" The return at Fuimcino was very professional. "

" It started at the counter. The woman told us that they were aware of the scratch "in the front and the back." She never walked out with us. Upon review of the car in the lot, we noticed a large scratch on the side door. Driver side. No other scratch. Unfortunately, we did not go in to get to confirm or document. I took a photo, but accidentally deleted b4 the return. Needless to say at return there was no proof. And, although I had collision insurance, I was assessed xtra. Very disappointing. Because, although the woman denied the scratch and claimed that she walked around with us, any video will show the truth! Happy to be home. Learned my lesson! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by OLEG - 05 October 2018

" I would like to have a choice fuel type! "

" I hate when person want to sale me additional options (insurance or more good car) and said me which my insurence dont work! "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TOM - 04 October 2018

" Easy in, easy out. No hassle! "

" We had heard horror stories about renting a car from other agencies in Sicily but decided to go with EUROPCAR after we read the reviews. This company bent over backwards to give us great service! Absolutely recommend it!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by AIGARS - 02 October 2018

" I had purchased full damage insurance but still europecar charged me for 92 eur because of small scrach on bumper as a damage surcharge. "

" I had purchased full damage insurance but still europecar charged me for 92 eur because of small scrach on bumper as a damage surcharge. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEAN CLAUDE - 27 September 2018

" easy transection "

" Car could have been cleaned well before pickup and have it checked since no wind screen water "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by TODOR - 22 September 2018

" Excellent! "

" Everything was smooth, quick and well organized. Nothing to complain about, very satisfied - would recommend for sure! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALEKSEI - 21 September 2018

" Initial car required oil change on startup, the staff failed to provide fulltime substitution for another car. I had to have another car for a part-time only, than to drop of this car and take car with changed oil. It took a lot of time for car changing and settling all issues. No discount for time spent was granted "

" Initial car required oil change on startup, the staff failed to provide fulltime substitution for another car. I had to have another car for a part-time only, than to drop of this car and take car with changed oil. It took a lot of time for car changing and settling all issues. No discount for time spent was granted "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by IONUT - 16 September 2018

" Car brought back 3 days ago. Guarantee for the car still not refound.... "

" Easy booking. Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by GUNTARS - 16 September 2018

" Useful comparison and ease of purchasing, however, not always the best offers. "

" Uncomfortable pick-up due to small problems with the car that had to be reported to the desk, which was far away. Contract had only space for the description of the problems, not a scheme or drawing of the car. Drop-off was slow due to many cars and not enough space for all of them. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by SERGIU - 16 September 2018

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VASILEIOS - 15 September 2018

" The car was excellent and your employees were very gentle "

" The car was excellent the employees were very gentle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAL - 14 September 2018

" The only comment I have is stated above. "

" In general I have a good feeling. Practically the only slightly negative experience was the drop-off. When I took the car over it was night and the lady at the desk told us to check the car for small deffects and scratches and to take pictures of then next morning. However, when asked if we should send them somewhere the answer was no. During the drop-of I ended up not knowing what is the result of the car checking and what am I at the end signing. On one hand I have to say it was really quick and efficient, but for some one unexperienced and not knowing what to expect like me, so quick that I do not know what to expect as a result. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by VLADIMIR - 13 September 2018

" Very friendly and helpful customer service by phone. "

" Everything went well without any issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARIUS GABRIEL - 10 September 2018

" new car, excellent conditions, friendly staff. recommend 100% "

" high-class services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by IULIAN - 06 September 2018

" Quite nice "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALLEN - 05 September 2018

" Overall very good experience. Definitely will be booking with Europcar in 2019. FYI: Europcar was chosen because of Rick Steven's recommendation. "

" Overall very good experience. Definitely will be booking with Europcar in 2019. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by AIDAN - 04 September 2018

" Auto Europe made it very easy to plan this rental. I will absolutely recommend and have already done so. "

" We were charged a refueling fee of $18 EUR and $29 EUR of fuel when we had refueled to full at the nearest gas station to the airport. I believe this was poorly communicated and we could have taken the car for refueling ourselves no issue for a lot cheaper. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARI, IT - Reviewed by LINAS - 02 September 2018

" Everything went fluently! thank you. "

" thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DARIIA - 30 August 2018

" Will never use this car rental, unless they will provide me with sane explanation about my booking not being valid and why their staff is not friendly. I am waiting for refund. "

" My reservation was confirmed, we arrived to get the car to the point Piazzale Roma, 496/h, 30135, Venezia (ve), Italy. We asked if we can come and take the car in 2 hours, he said OK. When we returned - he said, he does not have a car!!!!!Weird, first he said "all is fine", in 2 hours - "no, car, sorry"..WHY???Still I was not refunded!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by JACOB - 27 August 2018

" Worst car rental experience of my life. We were stuck at the Florence airport, and were basically forced into using your "service" for another car. One car rental for the price of 2 is a joke. I'll never use you again. "

" Our flight into Germany was delayed for some reason, we missed our connection to Florence, and by the time we sorted out that mess, our car rental reservation was lost AND NO REFUND. It's outrageous that we lost or rental and the (approx) $700 deposit. Unbelievable. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by HOREA-GHEORGHE - 25 August 2018

" Good prices "

" If you select a hour of taking your car, it has to be exactly that hour, not even a minute earlier. The agent give you the car without verifying the scratches and when you return the car they ask you why it isn't on the documents "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by REIN - 20 August 2018

" Happy with Auto europe, quick and easy. "

" I was very happy wiht the car and procedures, but I was very dissapointed with the baby seat I was provided - the seat was not for a baby, it was dirty, old and cheap. It did not provide support for the back and head, things a 10 month old baby needs. Thats why I grade the overall experience so low this time, expected more from a big company like Europcar. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by RAULS - 20 August 2018

" All is Good "

" The service is good. Not everyone knows about the extra deposit "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by ROMANS - 17 August 2018

" your site is great and feels better than original europcar site ;) thank you "

" they are responsive and helpful, however we had to wait in line for at least 1 hour to get to counter staff "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by AUDRIUS - 12 August 2018

" Did it above "

" Took way too long to receive the car at the airport. Requirement to put a hold of 300eur on TWO CREDIT (Not debit) cards is way overkill. Thankfully after 40minutes this was resolved. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUCCA, IT - Reviewed by RYAN - 06 August 2018

" see above "

" The time required for pick-up was very quick. I reserved the car for the opening time of the branch and the car was ready to go. There was very little to do at the counter. Very quick! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by HALA - 04 August 2018

" Someone needs to reach out to me ASAP!! The location did not have my car yet I was still charged for the rental!! I need to be refunded as I never got the car due to unavailability of a car. "

" Someone needs to reach out to me ASAP!! The location did not have my car yet I was still charged for the rental!! I need to be refunded as I never got the car due to unavailability of a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by SANITA - 30 July 2018

" Hidden cost of second driver!! And charge after the return of the car!( If you fly with your friend you both pay there and then, not after the flight) I see this as "tricking your customer" and making your initial cost more "appalling " "

" Lady at the counter didn't listen to what I had to say to her, she proceeded with her job as I was her 105th customer told me to sign (here,here & here) and off I go ... in the end had to spend another 10min with the guys who issue the cars and swap the cars over as the initial car was not suitable! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KONSTANTINOS - 30 July 2018

" very likely "

" The car was what we have asked and the service on delivery very quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ADRIANO - 26 July 2018

" Cxxxxxxx c "