DRIVALIA SPAIN Car Rental Reviews

ALICANTE, ES - Reviewed by LISA - 28 June 2025

" As above disappointing booked full to full when they tried to give me a vehicle quarter tank to return quarter tank!! "

" Disappointing I specifically booked full to full as last year they did like for like, and again this year they said like for like even though I booked full to full. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ISIDORA - 06 June 2025

" Everything was super smooth, 10/10 experience! "

" We booked a car for about 3 weeks. The Drivalia team was very professional, responsive and friendly. Will definitely look to book with them again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREA - 11 May 2025

" Top "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ROBERT - 20 March 2025

" Auto Europe fine, but avoid Drivalia. "

" Fine until drop-off. I took car back, one of their staff inspected it and said it was fine, then gave me lift to the airport. Subsequently I received email from Drivalia saying there were scratches on vehicle and charging me for repairs. If there was any damage (I hadn't notice any) it should have been pointed out at return. Drivalia deny that any of their staff checked the vehicle, which is untrue. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by BENAS - 22 January 2025

" Car insurence i paid is not valid "

" Asked to pay 80 eur. For insurance, for two days. I paid for full insurens before from auto europe, they said that insurence is not valid. Car drop of before 8.00h asked to pay 40 eur. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DIMITRIOS - 21 January 2025

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" EVERYTHING WAS GREAT.WE WERE EXPECTING AN ALFA ROMEO STELVIO WE GOT A DS7.OK, THE CARS WERE EQUIVALENT, BUT THE PROBLEM WAS NONE FROM THE STAFF CAME TO THE CAR TO EXPLAIN US HOW THE CAR OPERATES.THE CAR WAS CLEAN BUT NOT AT THE HIGHEST LEVEL. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CARLOS - 24 September 2024

" Perfect "

" No surprises. Everything absolutely right "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by YURY - 08 August 2024

" Good prices! "

" Smooth process, great personal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JUHA - 29 July 2024

" Contacting the customer service in AutoEurope after the rental is painfully hard. AutoEurope used to have great service. "

" Drivalia charged more for a child seat than the contract said. If prices have changed, they should also change the prices to AutoEurope's price list. Car was in good condition, but did not have any wiper fluid. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by NERIJUS - 22 July 2024

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Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by CHARLES - 12 May 2024

" Its fine but not at the airport. "

" Cost me more than the rental to return the vehicle. Impossibly to locate the drop-off . Low end service location. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by LUKA - 06 May 2024

" I've been using Autoeurope almost exclusively for over 15 years now and will continue to do so. "

" They were very rude, insisted on me buying extra insurance and were even ruder when I refused to do so. Told me there would be a charge for exceeding 2000km even though I booked with unlimited milage. I was not given the contract until after I had already signed it thinking I'm signing the deposit amount. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MATTHIAS MARKUS - 04 April 2024

" we got a great vehicle and great service, the only thing I can criticize is the direction from the airport to the shuttle, that was very unclear. "

" we got a great vehicle and great service, the only thing I can criticize is the direction from the airport to the shuttle, that was very unclear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TONY - 29 February 2024

" I could not extend the vechicle by a few days It is a bad idea to rent a car through AutoEurope because it is inflexible I saved a few dollars; but then could not extend the rental I wont be using this service again "

" I could not extend the vechicle by a few days It is a bad idea to rent a car through AutoEurope because it is inflexible "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by LAURI - 23 October 2023

" All good "

" Top notch xperience. The only minus is that the AdBlue light was on right away and I did not get my money (from adding it) because in th receipt it was not stated that it is AdBlue. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BOJAN - 28 June 2023

" Nothing special. "

" Nice one. It took quite a long time to prepare the papers on check out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JACKIE - 23 May 2023

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" Pick up did not happen according to directions. I had my flight arrival time, I waited at shuttle pick up area x 1.5 hrs. Other shuttle drivers called Drivalia Barcellona. It was 10:30pm so we took a 40Euro taxi to our accomadation (few trains that late and language barrier). Then from central barcelona the next day we took a 35 Euro taxi to Drivalia (not at airport). So lots of extra costs. I gave feedback to counter staff about no one picking us up and "frequent shuttle" not arriving 9-11pm on arrival. They dismissed it, said I put wrong flight number in. I did put in 8pm arrival time and I was counting on the "frequent shuttle" til 11pm "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by THOMAS - 01 February 2023

" Problems with the drop off "

" We tried twice to fill up the car's tank, but it was very hard as the gasoline pump was stopping from the 3/4 of the tank: the second time, we insisted to fill drop by drop for at least a quarter of an hour. We coplained to the staff but they insisted that the car is an a good condition ( Jeep Compass 4xe) and we have to fill it up. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by ALFREDO - 01 February 2023

" Car rental recommended "

" In all aspects, I'm satisfied with the service given at Drivalia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON FRILUND - 29 August 2018

" Auto europe was at its best as always. no comments really "

" they charged us for the gas at a higher price than the price in the gas station which is 100 meters away, and a 35euro tanking fee as well. and the lady at the counter tried everything to make us purchase the extra insurance including telling us that there might be terrorist attacks in mallorca. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PHILLIP - 25 July 2018

" fix your insurance issues "

" I booked the car and paid the full insurance expecting it to be quick and easy pick-up of the car....but when i get to the counter...i am told that the full coverage isn't adequate enough and i have to pay more money for the full-full insurance....so that is not cool and i feel ripped off....then the car was super small and had sluggish feeling while driving.... "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SANTIAGO, ES - Reviewed by MARK - 19 July 2018

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Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by MASON - 14 May 2018

" I have really enjoyed my experience with Auto Europe. It has been a great company to rent a car through. "

" One of the employees at Drivalia was rude. I showed her some of the marks on the vehicle, and she sort of laughed at my concern over the small marks. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BRIAN - 18 April 2018

" See above "

" Overall a good experience. Staff were polite, firm but fair. I was a little concerned that i could easily arrive at their off airport depot again ( given many accesses and side roads to navigate), but in reality the return instructions they provided were very good. Ive rented from Drivalia several times before and woukd use them more often if they offered a reasonable all-incluusive insurance package. In this case it wasnt so i took the access refund insurance from you. Doing this caused a little bit of tension at pick-up, which i really dont need. All in all, very satisfied and fair "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JONAS - 16 July 2017

ALICANTE, ES - Reviewed by VALENTIN - 22 September 2016

" I booked the additional insurance but it was not clear how to implement it. Luckily I did not need it. "

" The staff was not friendly. The car had numerous damages (11 registered damages on the renting list), not properly cleaned inside. The next morning after the renting I sent my complains to Drivalia, but no replay was received so far. "

PALMA DE MALLORCA, ES - Reviewed by REINER - 28 June 2016

PALMA DE MALLORCA, ES - Reviewed by LOUISE - 25 May 2016

" It was kind of hard to reach the client support, and I had to do it in English every time, even when dialing the number at the Dutch website. For me, that's not a problem, but I can imagine that it is for others that do not speak English or have trust issues with car rental companies. Then, the information on what was and wasn't included in the package (fuel policy, insurance, etc) was not clear on the voucher. We had to check with the renatl company itself and the fact that the insurance was not of the rental company but with Auto Europe was kind of confusing. The rental company told us that we didn't have a full insurance, and we had to check with Auto Europe again how this was arranged when we arrived at destination. The rest was perfect "

" They were very informative, helpfull, the car was perfect and the service outside of office hours was great as well. They spoke perfectly English, German and Spanish! "

PALMA DE MALLORCA, ES - Reviewed by EDMUND - 18 May 2016

" Unkompliziert und gut organisiert! "

" Gutes Service, tolles Auto zu einem günstigen Preis. Kein Aufdrängen einer Zusatzversicherung. Rundum Zufrieden "

ALICANTE, ES - Reviewed by JUDITH - 27 April 2016

" You advertise your list of cars and when one is chosen, the next page offers the Super Cover insurance for under 50 euros, which gives total excess protection cover. I took this out and was told by Drivalia that it wasn't insurance and was worth nothing and that I needed to take out their insurance, too. They even said it was possible that the car may be damaged in the car park after it was returned and I would still be responsible for a claim. I wasn't amused and won't be using them again. I assume the excess protection I paid and you advertise in your website was legitimate, in which case I shouldn't be hassled for further insurance cover. Otherwise, your website was fine !! "

" I objected to being hassled to pay extra insurance, when I had already taken out the Super cover, which they claimed was useless. Also, the implication that any scratch , even collected in the car park after the return of the vehicle, would be claimed for and could be "three or four hundred euros". My daughter and I spent the whole week worrying about any scratch that may happen any time we went out and were relieved when we brought the car back early and were told it was fine. "