Auto Europe
- North America
- Central America
DRIVALIA ITALY CUSTOMER REVIEWS
- 7
- 6.4
- 7
- 7.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DRIVALIA ITALY Car Rental Reviews
Average Rating for Drivalia :
BARI, IT - Reviewed by JAN - 30 August 2025
" Service was fine. "
" Everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NICHOLAS - 26 August 2025
" ALWAYS A PLEASURE "
" EFFORTLESS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IOANA - 23 August 2025
" Same as above "
" The car was in a poor condition, breaking made the car tremble, the clutch was abused and would barely hold, second gear sometimes didn't work. Air conditioning was barely working. The windows did not have uv protection and you can feel the sun burning through the windows. Could not connect the phone to the car to use navigation, radio didn't work. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by PHILIP - 16 August 2025
" Nice way to competitively shop among car rental companies. Not apparent how much a carseat rental will cost until after the fact so that is a downside. "
" I rented the car with a carseat but ended up bringing my own, so got the car without the carseat. Now they are claiming that I owe for the carseat that I did not receive. So now I am in a dispute with them about this. Can AutoEurope help? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by NIKOLAOS - 02 August 2025
" The car was not in a very good condition with 70.000 kms.In additionally the gear shifter case was loose. "
" The car was not in a very good condition with 70.000 kms "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LUIGI ANTONIO - 25 July 2025
" Uso autoeurope da oltre 15 anni, mi sono sempre trovato bene. "
" I volo e' arrivato con 20 minuti di ritardo, vicino l'orario di chiusura, al banco c'era solo una persone con una lunga fila di attesa. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ARIEL - 22 July 2025
" Very bad experience "
" They didnt have my car booked and give me another car with manual transmition and i wanted automatic transmition, beside that I have to pay 300$ more to have the car and saturday they charged me 600$ i dont know for what. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by MAMDOUH - 22 July 2025
" BONJOUR mauvaise expériences car je louer une voiture par internet et mon consigner une voiture plus grande je pris cette voiture avec un caution de 500 € je retourner la voiture à Venise le 15/07/25 arriver en France je vois retirer sur le compte les 500 € plus 662 € sans aucun explication ni le moindre mail avec le nouveau contrat que je signer je envoyer les photos avant prendre et après le le rendre à venais maintenant je fais position sur la somme à ma banque et je souhait être contactée au servis en Français de litige svp merci "
" BONJOUR mauvaise expériences car je louer une voiture par internet et mon consigner une voiture plus grande je pris cette voiture avec un caution de 500 € je retourner la voiture à Venise le 15/07/25 arriver en France je vois retirer sur le compte les 500 € plus 662 € sans aucun explication ni le moindre mail avec le nouveau contrat que je signer je envoyer les photos avant prendre et après le le rendre à venais maintenant je fais position sur la somme à ma banque et je souhait être contactée au servis en Français de litige svp merci "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by STELIOS - 14 July 2025
" I am waiting my refund from your company "
" They did not accept our reservation because we did not have credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PATRICK - 03 July 2025
" Very happy with the services of Auto Europe and will continue to use it for future trips "
" I used to rent car using Drivalia but my experience at Linate airport in Milan was not good. The first car was damaged: the trunk handle was broken and I requested a second car. The second car had the back seat broken and I requested a third card. The third car was still damaged but I decided to keep it since I have waisted one hour with the car changes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAVAN - 26 June 2025
" Got the best price for the rental. The car rental place had all the info transferred from autoeurope and our car ready was ready as soon as we got there. "
" Pickup and drop-off were both smooth experiences. Staff was friendly and communicative. It would have been helpful to get a quick walkthrough of the car's features and some quick pointers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ZARKO - 06 June 2025
" Efficient, fair full insurance price, quick drop-off w/o useless complications. "
" Somewhat reserved at check-in, had to insist to get some details and the precise pick-up location. No current damage dociment ("you will see with my colleague when returning the car") "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by INGA - 05 June 2025
" After trouble with car rent in the counter we contacted Auto Europe. The operator transfers me to the nice contact who tried to find a new car. The offer was quite expensive, and contact suggested to me as well a partly refund. After calling a second time I haven't been transferred to the same contact and the other lady just made a cancellation. She didn't give me any note about a refund as well I haven't got any e-mail confirmation about cancellation. So, I suppose that no refund will be given. It's a pity because I really enjoy the offers here, but it seems that I should choose another car rental service. "
" The car was booked for 4pm and due to the train problems, we arrived at the counter 3 hours later. We tried to call them but didn't have any respond, no one took the phone. When we arrived at the counter, unfortunately our car was already given to other people even though we made full prepayment on it. And the company didn't give us any other opportunities for having a car. They said, you should contact Auto Europe and that it. They are not making reservations on the counter. So, we didn't have cars on this day, not on the next. The company didn't want to have any discussions on it. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LUKA - 05 June 2025
" Very bed "
" We had a very disappointing experience. We booked the car through Auto Europe and paid in advance. Upon pickup, no one inspected the vehicle with us, nor were we provided with any documentation regarding the car's condition. When we returned the vehicle, the staff member wanted to check if it was returned in the same condition. At that point, she claimed that the spare tire was missing – which we had never used. Additionally, €152 was charged to our card without any explanation. Since then, no one has responded to our calls or emails, and Auto Europe has also failed to reply to our inquiries. We are extremely disappointed with the unprofessional conduct and lack of transparency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by CARMELO - 22 May 2025
" pickup and drop off where good, and engine was good and gave us a good drive throughout. "
" Car was on older model with no sensors, no rear camera etc. Very basic. not very clean on pick up and not fuel tank was not full although I must say they did not complain when returned with same level of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TRIESTE, IT - Reviewed by ALEXANDRU - 22 May 2025
" Could be better "
" The car was not clean. I arrived at the pick-up desk with 15 minutes early. They put me to wait until the booking specified hour. No other customer was present. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by SREBRENKA - 18 April 2025
" Generally good, apart not being able to add the additional driver the next day "
" I was hoping to add my cousin as a second driver, but as she was arriving later, this was not possible. Apparently, you can add people on only when the contract start. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AMY - 07 April 2025
" They connected me to Drivalia who are clearly criminals. "
" When we went to get the car, they upsold us to a different car by saying that we didn't want an electric vehicle b/c there would be no convenient charging stations, but then we saw charging stations everywhere, so I feel like we were cheated out of 70 euros. Then when we went to return the car, there were 10 cars ahead of us waiting to be checked out, and everyone was just handing over their keys, so we handed over ours as well. But then they sent a bill for damage to the overhead light for 120 euros but we didn't touch the overhead light. I have called and emailed multiple times asking for proof of the damage and haven't heard back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by KORNELIJA - 20 March 2025
" Enjoyed the structured table with price and value for money comparison. "
" For the car pick-up needed to wait in the queue. The waiting time was reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 19 January 2025
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KIAN HUA - 06 January 2025
" Ok. but not the best. As explained above "
" Insurance coverage not clearly explain. As you are car agent. And I have tp pay extra for Full insurance coverage with the car rent company. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ITTAI - 23 December 2024
" Very good, easy and efficient. "
" Overall it was a very good experience. The only con is that they tried to sell me their full insurance although I told them that I already had one with Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 24 November 2024
" Whilst the car was in good condition and fine in isolation, and the staff at Drivalia were friendly and efficient, as I said above, this rental did not meet my expectations and I feel I was misled. "
" I ordered an Alfa Romeo Tonale. But was allocated a Nissan Qashqai. Whilst I appreciate a particular model is not guaranteed, and I have no problem with Qashqai's (I used to own one), I complained that a Nissan is not at the same level as an Alfa Romeo and if the Alfa was unavailable I would have expected a better alternative. However the attendant at Drivalia said that they were both classed at the same level and no other cars were available. So I had no choice other than to accept it. I think showing an Alfa as the class of car during booking process and then allocating a Nissan instead is a misrepresentation and I was misled. This made it awkward for me when I met my customers as I wanted to make a better impression. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LECCE, IT - Reviewed by IGOR - 26 October 2024
" I am using the service of autoeurope for at least 10 years...usually it's happened well and i have always found what i was looking for , value for monay. Only remark concerning some drop-off experiences with local companies, due of willing obtention of extra fees.... "
" Fast and good service at drop in, only remark is that the location of station in Lecce is very far away from center, (40 minutes walk )... At the drop-off, because the traffic condition arriving to airport at Bari with 30 minutes late figured in the contract, the company has charged full extra day of renting.....the local agent at drop-off was very unpleasent and it is pitty, that after the nice visit in south italy, the last local experiance was spoiled the good impression about this company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by KELD - 18 October 2024
" all in all a very nic e service "
" very nice service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ENRICO - 11 October 2024
" Drivalia must be avoided and auto Europe has to choose better his partners. "
" At return I filled in completely nera the airport, but the indicator was not workings properly, I explain to the guy from Drivalia but he couldn't talk Italian and his English was very poor , as well! I left the petrol receipt also and he told me ok, ok.. but after that they charged me filling service plus 12€ of diesel. I called, wrote email, wrote WhatsApp messages... nobody answered!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by FLORIS - 09 October 2024
" All smooth, but also went with zero excess. "
" Whike finding the lot was a bit unclear, the physical dropoff was super easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MODESTAS - 09 October 2024
" Everything was good and smooth "
" Everything was good and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 06 October 2024
" Very positive experience "
" Very efficient welcome and reception "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SHAWN - 03 October 2024
" We would not recommend Drivalia at all!! "
" Did not speak English well. Also at drop off there was no one there to inspect the car. They send us a email after, accusing us of damage and charge additional 325 Euro on our credit car and no way to communicate with them to dispute. We did not create any damage to the car . How do we let them know We also have rental with Insurance with CDW coverage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by FEDERICA - 02 October 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by GIOVANNI - 28 September 2024
" I was asked about the country where i live, i provided a credit card from a diff place because i still didnt get it. We just move to a different country, I suggested to use my mother in law address to fix the issue, but nothing. They lied to my face saying that they could check my residency if i was lying about the country i am living. This is absolutely not true, and that prove how you treat your customers. The issuer of the card shouldnt be an issue to reduce risk for you, all you care should be to have the car back in the same conditions. I asked for a refund and it was rejected. An awful service, lack of customer service. "
" I didnt get the car, your staff didnt make any effort to solve the issue, i propose a fix according to your rules and they didnt listen at all to the circumstances. Awuful service, and lack of customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FLORENCE, IT - Reviewed by NAIRA - 14 September 2024
" Worst experience ever. I got robbed by Drivalia branch in Florence, they told me the only way to take the car was with a 500 euro deposit, but they are not giving it back. Thus, I have payed in total eur 750 euro for my car rental, unbelievable... appreciate your support and help. "
" Worst experience ever. I got robbed by Drivalia branch in Florence, they told me the only way to take the car was with a 500 euro deposit, but they are not giving it back. Thus, I have payed in total eur 750 euro for my car rental, unbelievable... appreciate your support and help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ARSHDEEP - 12 September 2024
" online booking was easy "
" Vehicle AC was not working at all Online or drivalia repersentative changed the vehicle the last day of our reservation out of 8 days "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by MALCOLM - 12 September 2024
" Pleasant with Auto euorope but an unpleasant start with Drivalia. "
" Upon arrival I find a qué of people waiting With just 1 person serving behind the counter. My wait to get the car was for 2 whole hours which were lost from my day of travel "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LORIS - 04 September 2024
" It was very great "
" It was very great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAZIANO - 03 September 2024
" Great experience "
" No delays, quick pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DRAGOS - 28 August 2024
" The only good thing it's that the car was a good model. Not in good shape - scratches, strange smell, very little gas - when I receive it but it proved good on the roads. "
" At the reception of the car I get the keys and a parking number. I asked for a car check-up and the gentlemen form the counter said take it like this we trust you with whatever you say. At the drop-off the lady said leave the keys, everything it's ok. Then I received an invoice for some damage that were on the car when they gave me the keys. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FARAH - 23 August 2024
" Horrible! never again "
" Horrible pick up experience. Rude staff. Unhelpful and they refused to mark existing damages. When we didn't back off, she manually wrote it on our printed contract and did not add it to the system and soon after drop off we received a bill for those existing damages. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by GARTH - 15 August 2024
" Drop off at Bari airport was frustrating as we could not locate the entry to the carpark. No signage resulted in us driving around the airport precinct for 20 min. Actual drop-off process was easy "
" Collection of car at Brindisi airport took over 1 hour, whilst waiting in extreme heat. The paperwork for the 4 customers in front of me took far too long. Car itself was great "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCO - 15 August 2024
" Negative for the price concerning baby seat . 128,00 Euros very expensive "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by ANDREI - 13 August 2024
" Good prices "
" I returned the car on August 10 at 5:00 PM. Office was closed. I left the keys in DropBox. I don't understand where did the fee for an extra day of rent come from. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by RONALD - 13 August 2024
" Over 3 working days to reply to mail regarding our booking. Not good enough "
" Waited for tree and half hours to get the car which is not acceptable. The car was very dirty and smaller than expected. During our stay we tried to call Drivalia to make an adjustment to our rental period. Called more than 30 times but no one picked up. After contacting Drivalia via Facebook, we got a number to call in Rome. The lady we talked to was not very helpful and hung up when we asked her name. This is the worst car rental company I've ever used. Stay away!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FLORENCE, IT - Reviewed by MAARTEN - 07 August 2024
" Easy to use "
" Counter staf was very slow , took 1 hour. To get the car "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JESSICA - 05 August 2024
" More consistency would be helpful. We saw people write about needing an international drivers license, so we went to the expense to get them...and then they were not needed and US driver's licenses were fine. "
" Even with directions, still difficult to find where to go in Venice, and then a long wait for paperwork processing. Drop off in Rome was slightly easier, but no attendants to let us know where to park the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHAL - 31 July 2024
" nothing to add "
" nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 30 July 2024
" Overall, excellent! "
" Very positive experience. Easy rental and return process. Counter staff very helpful and patient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 27 June 2024
" AutoEurope did make the process easy, but the staff at Drivalia used "you booked through a third party" as an excuse for the different car "
" * The car was not the Fiat 500e we were advertised, but an Opel Mokka electric... we were excited to drive around Italy in a quirky Italian car, not a generic German car. When we asked about this the only response was "this is the only electric car we have" * The staff that served us on pickup was efficient, but it turns out they filled in the paperwork incorrectly, leaving us with a lengthy wait to re-sign a new contract when we were trying to get the train after drop-off "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by HRAFNKELL - 20 June 2024
" Have used Auto Europe several times and no problems. "
" Counter seriously understaffed; had to wait half an hour. Car was not properly cleaned and had paint damage not disclosed by Drivalia. Drop-off staff spoke little or no English. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by CLAIRE - 16 June 2024
" The numbers do not add up. I have now be charged more than double what I had expected to pay. Not only will I not recommend, I will DISCOURAGE. "
" I had reserved a car for Italia through your site. I selected the NO DEDUCTIBLE WITH EXTENDED COVER, which did not include roadside assistance but did have 0 deductibles. I had understood that this was included in the price that I paid through Auto Europe for a total of 278,16 EUR. I also understood that I would be paying the one-way fee of 73,00 EUR for picking up in Naples and dropping of at Fiumicino. However, they charged me an additional 225,00 Euro for "Supercover", and then an additional 45,00 Euro for Assistenza Stradale, which I specifically stated that I did not want or need. I told the women in Naples that I had already selected the insurance with no deductible and extended coverage, which included a zero deductible and did not need additional insurance, and definitely did not want roadside assistance. She claimed that I did not have any insurance included. I said that I had requested the However, as you can see with the bill attached, they are charging me for "Supercover" and Assistanze Stradale. As a result, rather than paying my understanding of 278,16 EUR, plus the 73 EUR for a total of 351,16 EUR. I have paid 696,62 EUR! In summary, I paid 345,46 EUR more than I had understood that I was paying? I have a charge from Auto Europe for $302.67 on May 21. And I now have an additional charge of $434.16 and $19.89, both on June 13. Therefore, I have now paid a total of $756.72, rather than $302.67, plus the one way fee?????? What am I not understanding here, and why were services that I specifically said that I did not want added to my bill? I have rented through Auto Europe many times and never encountered this before. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ROGERIO - 08 June 2024
" faci, rápido e eficiente "
" ótimo atendimento, rápido e eficiente, inclusive na devolução veiculo. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDRAS - 26 May 2024
" Auto Europe is a great information provider making very easy choosing the best fitting service. "
" Everything was very quick and efficient. It was all trouble free all along. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GUY - 08 May 2024
" We received an additional credit charge of $120.78 Can you tell why? thanks "
" We received an additional credit charge of $120.78 Can you tell why? thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NENAD - 21 April 2024
" Everething is OK "
" Recomended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELVIS - 18 April 2024
" How can you pretend to have an electric car returned with 100% battery charge at the airport? I have to drive 2 hours earlier from Milan to Malpensa, find a charger somewhere near and wait for the car to refill???? and after 80% batery fill, the charging switches to slow no matter you plug it to a fast charger that costs more per KW. Bullshit. SicilyByCar is the best. I was wrong to change to Drivalia this time. "
" I have not received yet my guaranty release and it is 1 week since I returned the car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by CONSTANTIN - 25 February 2024
" Renting the car online was an ok experience "
" The car tank was only a quarter full. I left the tank with more gas than the pick up but they sent me a tax of 60 euros for filling the tank. It is robbery! I sent them a mail with the video i made at pickup but no answer so far. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ERIS - 17 February 2024
" Understood and meet my request. All info needed provided. Wellknown as a broker "
" Very friendly and helpful. Solving problems oriented. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ARNOLDO - 31 December 2023
" Everything went smooth, starting with the rental process at Auto Europe thru the check-in at Drivalia counter office and finishing with the pick-up and drop-off the car. An emphasis on courtesy of Niccolo, the pick-up and drop-off clerk. "
" Everything went smooth since the renting proce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RICHARD - 12 November 2023
" When booking through AutoEurope; I always print my name, address and contact details on the reverse of my booking voucher so they have all my correct details. But the person at the rental desk insisted I still filled in a form and refused to simply copy the details into her computer from my printed details. As a result, she clearly didn't read my writing properly and I've received no emails with the rental contract, completion of rental, and/or any extra charges I incurred (as I kept the vehicle an extra day). I can never understand why AutoEurope don't pass on email addresses to the rental company which would avoid such issues? "
" Vehicle was dirty, in poor condition and poorly equipped compared to vehicles of similar type I've hired from many any companies (9 seat mini-bus). "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by GUILHERME - 06 November 2023
" Auto Europe was great to search for alternatives and very easy to use. However, the booked accessory (baby chair) was missing from the reservation when I picked up the car. This could be improved. "
" Vehicle was in poor condition. It was an hybrid car and it came without the cable and with uncharged battery. I just realized 24h later that the cable was missing when I tried to charge it at a stop on by the road. I sent 2 emails informing that occurrence and never got a reply. At the drop off, the staff was unwelcoming about my issue and I felt deeply unassisted. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MILAN, IT - Reviewed by STEIN - 02 November 2023
" Dubious fuel surcharge with no evidence of how much fuel was filled on delivery to compensate for a slightly less than full tank. "
" The tnk was marginally below full, and I was charged EUR 23,01 plus EUR 18 service fee. I have photo evidence of the fuel gauge on delivery, and I find the surcharge unreasonably high. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by SOFYA - 31 October 2023
" Good car rental broker that helps with best rates, for sure will use this service again "
" Great helpful team, we're waiting because of flight delay, helped to have the car we needed, answered by email to prolong the rent, drop off also was great and took 10 min in malpensa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAVID - 30 October 2023
" I still haven't received my refund "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FERIT - 20 October 2023
" It was a nice experience "
" Nice service it was everything okay I am thankful for that and I will rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KURT - 30 September 2023
" noting to compain about good prices "
" First of all we spent 2hrs at the airport desk to get the car the persons behind the desk were taking about 40min with every person, it has never happen to us befor with other companies. 2. while we were doing the paperwork no information was given about what to do if problems happen with the car or any extra insurance etc. 3. when picking up the car there was still some dirt inside it was not completly clean (but we told the person in the garge about it and he came and cleanded it out) 4. after 2 days in the rental persiod the car started showing a message that the AD blue was out we needed to top up, ended having to stop and buying ad blue to top up the car ourselves. 5. and finally we returned the car on time and the person at the garage said the contract was closed but to our surprise after two days they charged us for an extra day as the time entered for the return was 2hrs after we actually returned the car. email was sent but no reply received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by JOAN L. - 14 September 2023
" See coments about Drivalia. "
" There was a tremendous long line to pick up the car in Brindisi, It took us almost three hours. The counter staff was not sufficient, only one computer and about 15 minuts per customer. Awful experience, will never use DRIVALIA again. While driving the car, we got error messages from the system (eg. engine down, go to immediate service). We called many times to the contact number in Brindisi office for assistance with no answer (it was within working hours!). Luckily, these messages did not pop up again once we turned on-off the car several times and wee able to continue driving it. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by ARPAD - 10 September 2023
" Auto Europe was correct as always. "
" It was a lousy day, we had to wake up at 3AM to catch the flight. But hey, we were going to Italy! At Pisa airport I received the car with the info "it is a different car", which would be standard procedure, but we actually got a DR. I asked if I needed to know anything specifically, they said no, and that it was a petrol/benzin car. Later on I figured out it was an LPG-petrol dual fuel car. I cannot know if this had anything to do with the issue, but I do think they should give information on such things. After a few ten kilometres of driving and a lovely biking trip on the walls of Lucca, we headed towards our destination on Cinqueterre. On the highway the engine just stopped. I restarted, was able to to drive another two kilometres when it happened again. And again. And again, and we ended up on a petrols tation in Massa, Versilia. Wonderful place. I tried to call the airport office of Drivalia, but the call went straight to voicemail. I called Auto Europe costumer service, where I got friendly treatment and a promise to connect me with Drivalia. After a longer wait, we were connected to an English speaking operator, ho told us, he was from the assistance partner of Drivalia, and during the week-end in Italy nothing happens, but he could send us a tow-truck. He didn't/couldn't give us information or advice how to proceed (!!!!) other than being towed to the closest garage. This happened some short time later, and we were at a local garage with no info as to how to proceed with our luggage, six year old daughter and one week worth of groceries. The owner put us in touch with an English speaking person from the road assistance company, who told us to get lost and stop holding up the people at the garage. (!!!!)At some point the owner called us a taxi to take us back to Pisa airport. Where we arrived around 7.30, and after some initial communication we were told they could not do anything without a document from the garage. We really did not expect to be responsible for the communication between Drivalia and it's road assistance. As the taxi couldn't provide us with a receit initially, we got in touch with the person, who talked to the garage owner earlier, so we manage to extract a phone number to the garage, which we gave to Drivalia personnel. They called the number, and instead of demanding the document officially, they told us the garage owner claimed he sent us said document via whatsapp (!!!!). This message never arrived. Time went by, the groceries lost their freshness (to put it mildly), and our daughter tried to sleep in the waiting area. At last, after 11pm, when I asked them to call a taxi that we could go to a hotel, they told us their boss gave them green light at last and they got permission to give us a replacement car. This could be called a happy end, but we were still one hour and a half away from our accommodation, and driving the hill roads in the dark during the night is rather not relaxing. Plus it wasn't over, we were obliged to retrieve said document from the garage. (!!!!!!!!!!). As got to sleep around 2PM (after waking up at 3pm the previous morning to catch our flight), the next day we weren't ready to start our holiday. tHe following day, however, we started to call after the document. Auto Europe customer service advised us to get it (saying very correctly, it was not in the hands of AE). Drivalia costumer service assured us, they see the problem in their system, but cannot do anything about it, but (Kafka alert!), we can call their assistance partner on the same number, but another extension, and ask them. No, they cannot ask for it themselves via official channels. It was our duty. So we called the road assistance on extension 1 (super Kafka alert!), and they told us, they cannot give such documents without being asked officially by Drivalia. OK, I cut it short, although we spent more than 2 hours on the phone. In the end, they contacted the garage for us, who claimed to have sent the document to my email, and after a second round of calling, they really sent the document to Drivalia. In essence, we lost the first two days of our holiday (one of them only partially), were forced to work for hours, paid 170 for a taxi drive and had to eat food, which lost most of its quality for a week. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by GURPREET - 06 September 2023
" Staff was helpful, they tried to find us a gas but were unable to. "
" The car was changed from a gas to an electric car. They were unable to change it. We could not find enough charge stations for our trip so had to drop it off the next day (no refund was given), and had to figure out the complicated public transportation system on the fly. Would. Or recommend at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by LUKE - 02 September 2023
" See above "
" Poor customer services, picking up the car with no information at all. I was not told that drop off at Venice Airport was not located in the airport terminal. The drop off was about a 10 minute drive from the airport and I had to ask other rental companies to find this out. Called customer services and they didn't answer the phone. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDREAS - 25 August 2023
" Good as usual "
" Nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FRANCISCO LUIS - 16 August 2023
" Auto Europe, respondió muy bien a nuestro reclamo y supongo que estará acreditada la devolución de importe pagado en nuestra tarjeta "
" Por una pequeña demora debido a un retraso aéreo, no nos respetaron el contrato y no tenían otro auto en reemplazo. Lo conseguimos con sisys bycar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by VLADIMIRS - 10 August 2023
" Cause you didn't allowed me to change the driver "
" Worst company ever, I haven't received my booking as they changed there policy, and Israel driver license is not acceptable anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MICHAEL - 06 August 2023
" Overall the experience was very good. Except for the problem with the windscreen defrost which did cause some stress. I am not familiar with the brand "DR", but other than being a little under powered it was fine and met our needs. "
" The front defrost function did not work. This caused a visibility problem on 2 days of our trip. This problem was likely not part of inspection. I left a message with staff at drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 24 July 2023
" No car when I arrived. "
" I am in need of a refund as we called due to a cancelled flight, yet there were no cars when I arrived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by MARK STEVEN - 11 July 2023
" Very easy to work with. And very quick and efficient "
" Very great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LÁSZLÓ - 09 July 2023
" Smooth booking experience. "
" Chaotic car return. Adblue level was very low. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MARTIN - 09 July 2023
" Our normal experience with AUTO EUROPE has been very positive. The lack of customer support with DRIVALIA over the weekend has been a real shock. I am happy with Auto Europe, but would think twice about DRIVALIA. "
" The counter staff at the collection airport (Bologna IT) were very unhelpful, both on collection and drop off. The first car provided broke down and the customer support call centre closed for the weekend. This left us stranded without a car some 100km from our accommodation in Tuscany IT. The whole support network at DRIVALIA was useless and it was left to us to pay for transport and make our own way their nearest rental office in Florence. This was not until the next day. I have raised a complaint and request for compensation directly with DRIVALIA. The phone numbers provided for emergency assistance were either unanswered or incorrect. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by CODRUTA IONELA - 26 June 2023
" I recommend Drivalia for rent-a-car in Italy, I had a good experience with the car and the company. "
" I was very satisfied with the choice made and the experience with Drivalia. The staff was very kind, I got a free upgrade from the smallest car to a SUV. The rental price was very good, ~200 euros for 9 days, in Northern Italy. I declare myself very satisfied with the experience with Drivalia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by VEDRAN - 23 June 2023
" Ok. "
" Waited for the car longer than the flight to Brindisi took (huge line, very slow service). But got a better car than requested (huge SUV instead of fiat 500) which was nice, but might be a problem for some people. Also the tank on the car was half full when we got it, not full, which was strange, and there was no one from Drivalia to check this with (and I didn't want to go back to the counter/line, since the man there had a line of customer and spoke little english) So the human element was bad, everything else good. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MANUEL - 18 May 2023
" Auto Europe should provide information to easily get in touch with the rental company. An App could help to manage the rental. "
" It was hard to contact the offices by telephone involved in this rental. It was also very hard to find the drop off site in Rome since it is located in an underground parking with no visible signs directing to the place. In addition, I have not yet received any notification after I dropped the car after hours 4 days ago to indicate the end of the transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ARISTODEMOS - 09 May 2023
" Fast and clear booking and the rate was very good "
" Everything was smooth and as expected. The staff was fast and efficient and the car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 01 May 2023
" Great rental experience "
" Easy rental experience and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by INGA - 20 March 2023
" easy to find from airport, very friendly staff, good prices and good cars, my car was very nice , clen and almost brand new, even hybrid . "
" Easy to find from airport, very friendly staff, good price and nice cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DARIUS - 02 March 2023
" Not thr best experience. "
" Have received not the car that I booked. Booked an estate car, got compact. Coment was that they don't have estate cars... Deposit is still freezed, even thou a week already passed. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAVID - 24 February 2023
" Terrible experience "
" We had to wait for well over an hour at the airport to collect our car. We were then given a car which was not the one reserved BUT told it was the same category. We then had to take a bus to get to the car only to find that the car was actually smaller than the reserved car. By then we had spent over 2 hours at the airport. At drop off the office was closed and we had to go to ARRIVALS to drop off the key and found a long line of people waiting to collect their car. The. Once done had to walk to departures. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TREVISO, IT - Reviewed by DOMENICO - 28 January 2023
" Overall I will still order my car hire from Autoeurope but will think twice to use drivalia "
" They gave us a downgrade of the car without any excuse. Autoeurope later refunded us €15. Tries to call them dor 3 days during our hire with no one answering the phone. Car was scratched all over with the windshield also chipped with cracks. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by NENAD - 24 January 2023
" Very efficient and professional! "
" Very smooth pick up and we were given a choice of 3 cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARCO - 12 January 2023
" Auto Europe is a warranty! "
" Everything ok! Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EGIDIJUS - 03 January 2023
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANO - 24 December 2022
" Clean car, great price "
" Clean car, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10