CLICKRENT SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by MIHAI - 13 August 2025

" evtl precheckin? "

" Lange Wartezeit nach Dropoff "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by TAMÁS - 11 May 2025

" Ok, overall. If there was no fuckup with the release of the security deposit, it would have been perfect. "

" I dropped the car at the Clickrent Facility as planned, everything was fine, it was on 05/08.. The agent told me that the security deposit will be released on my credit card by the end of the day. This is now the end of 05/11 and the amount, 1200 EUR is still not released. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by BOGDAN - 24 April 2025

" A bit strict but fair damage evaluation process when you don't take full insurance. I filled the tank 3km before the airport, until the nozzle stopped but I had to go once more to a close gas station to put additional 2 liters of gas, as the fuel level indicater wasn't completely at the end of the scale. (to avoid 35EUR fuelling charge) "

" Clean cars for pick-up from the aiport towards the rental place, which is very close. Friendly staff. A lady came with me to the car to help with the take over and pictures for the not registered damages. Waiting lobby with chairs and ticketing system (although I wasn't called to the counter and workers were free) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PAVLOS - 05 February 2025

" Nice company and value money! "

" Nice company and value money! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MAHMOOD - 04 November 2024

" everything was great and wonderful. Clerks were amazing, process was straight forward, no hidden charges or gimmicks. Both drivers picking up and dropping off to airport were amazing specially the driver who dropped us back to airport, shout out for him. "

" My experience was absolutely great both checking in and out. Checking in clerked really helped and explained in details about the rental car and obligations. Same excellent experience while checking out. One thing clearly stands out that when we were rushing back to Airport the driver of the shuttle did not even blink and took us to airport. Big shout out for shuttle driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KARSTEN - 27 October 2024

" Attention! Company is NOT at the airport! Transfer with minibus necessary. Company charges you for damage that you don't cause! Never again!!! "

" Company charges for damage that was not caused by us! Absolutely unsatisfying! Very unfriendly staff at return of the car! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MANUELA - 03 October 2024

" Great vehicle, great price, quick transfer back (again quite a criminal ride), very easy handling with auto europe and click and rent. "

" The transfer to click and rent store worked well- but the ride to there was quite criminell. The driver lady is like a roboter and we noticed that it might be the reason that it is end of the seasin that the whole staff is a bit tired of the tourists. But withouth turists no vehicle would be rent out and with no rent out no salary can be paid. Click and rent has not enough open counters and the waiting time is quite long. Furthermore is the place for pick up and bring back not so easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by NITHISH - 02 September 2024

" Very good and reasonable service "

" The company charged money for the early drop off which was not informed to us and they asked us see in the conditions apply "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by BENJAMIN - 21 August 2024

" Terrible for the following reasons: On arrival to collect the car I was immediately told my reservation had been cancelled and I would have to pay 130 euros to reactivate the booking. This because i arrived at 19:00 rather than 16:00. Then I was told they didn't have my car but I could have a dirty one. Then I was told that this car was also gone. Then after arguing for about 30 min I was given a completely different car. "

" On arrival to collect the car I was immediately told my reservation had been cancelled and I would have to pay 130 euros to reactivate the booking. This because i arrived at 19:00 rather than 16:00. Then I was told they didn't have my car but I could have a dirty one. Then I was told that this car was also gone. Then after arguing for about 30 min I was given a completely different car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by YOUNESS - 20 August 2024

" I liked the car and the staff at the counter. But didn't like at all the fact that the pick up is not in the airport while it said during the booking that was in terminal. Also didn't like the fact the delays of the transfer to and from the agency as the driver was not well organised and people stays waiting for long time. "

" The car was good and the staff at the desk were so great and nice "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by JI?Í - 05 August 2024

" I've just checked all the communication from you and there was no info about the Mallorca airport shuttle bus to the ClickRent office, which is not located on the airport to my surprise! I find this fact only after my arrival and I was forced to hitch a ride to get there in time during the office operation hours. "

" Child seats were way too expensive! And I've just checked all the communication from you (/AutoEurope) and there was no info about the Mallorca airport shuttle bus to the ClickRent office, which is not located on the airport. I find this fact only after my arrival and I was forced to hitch a ride to get there in time during the office operation hours. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NADINE - 03 August 2024

" No further comment "

" Pick up point from shuttle could be more detailed. Unfortunately the company asked for a 2000 € deposit which in most cases is the credit limit of most major credit cards - given the fact that you most likely also payed for the rental car with the same card you have no choice but to BUY down the excess even if you have bought full coverage with autoeurope beforehand :-( be sure to bump up your limit or bring a second credit card "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JENS - 12 July 2024

" Very good service. "

" Very good service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by JUAN EMILIO - 21 May 2024

" Best price, lots of options. "

" Great value option "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by HARRI - 14 May 2024

" Fine experience. "

" Everything went fine. Nothing to complain about, no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MARCO - 13 May 2024

" Please help me to get an answer from Clickrent to my claims. It is very unfair what happen to me. "

" Dear Customer Care agent I would like to report a very unpleasant experience I had at your office in Valencia Airport on 29 April 2024 and the following events which I will describe below reference to the reservation number CR1430225V associated to my other email address PROCACCI@UNHCR.ORG I booked the car through a broker website, which I will forward this email for their knowledge. Please note the following events: At the time of pick up the car I kindly requested to the agent on the possibility to return the car in advance (on 30 April) in stead of the 2nd May as in the contract and the possibility to return it to the Valencia Train Station Office. The Clickrent agent at the desk (Mr. Ernesto L.) asked me to pay an additional 15 EUR fee to be able to deliver the car at the train station in Valencia and I was informed that there will be parking available a key box where to leave the keys. Therefore there was no issue of returning the car within given working hours of the office. At the time of handing over to me the car at Valencia Airport, I noted that the car was not properly washed and that some significant damages where not reported on the image that was sent to me via email by Clickrent (attached) . As referenced in the email attached " If you find any other damage which is not reported on this picture, please communicate it to our staff before leaving the ClickRent office and they will add it on the damage report", I duly reported this information, but the Clickrent agent (Mr. Ernesto L.) who handed over me the car repeatedly refused to update the damage report and asked me to send pictures of whatever differs from the report. I insisted that the corporate instructions (above in bold) request to me to report damaged to Clickrent staff and it is to Clickrent to update the report. But he aggressively insisted on my responsibility to send the email with pictures of not-reported damages. In order to avoid more confrontation, I did so and picked up the vehicle. At roughly 6 PM on 30th April I called the customer care of Click rent to get the delivery address at the Valencia train station and the operator to confirm instructions for returning the car. The call I guess was recorded by your sistem. During this call, it was confirmed by the call center operator that it was possible to leave the car at the train station of Valencia Sorolla, located on Calle Maestro Sosa 39 where a Key box is installed and key could be dropped 24/7. At 11 PM I went to deliver the car and was unable to find neither the office, the parking lot or the key box. I repeatedly call the call center which was unable to address my queries saying that they have information on the screen and have no knowledge of the additional information. This despite I was charge extra 15 EUR to return the car at this location. After 2 hours of searching and asking around, in a subsequent call, the call center operator informed us that in the Valencia Airport Office there will be "for sure" (quote) a key box and the return of the car could happen there. Therefore, I decided to make an attempt to return the car to Valencia Airport Office. Once I reached the location, I could not find any key box, but a convenient parking and the possibility to leave the keys inside the office premise, given that there was a small space between the sliding door and the floor that allowed me to through the key inside (video of this is available on request). As per the attached pictures, at the time of returning the car, all tires where ok and the car was parked just in front of the office. From the facts described, which were witnessed by a witness that was with me at the time of picking up the car and through the events I just described above, it is evident the following: There was a violation of contractual terms by Clickrent on the responsibility to update the damage report as per item 3) above in addition to abusive behavior which is against the company's values; Click rent staff as reported in item 2) above and then confirmed by the call center operator in item 4), have provided me repeatedly erroneous information and have charged me 15 EUR for a possibility to return the car outside office hours limitations, which resulted as not existing in reality; Clickrent customer care, stated on your contractual and information material to be available 24/7, failed dramatically to assist me as a customer in dire need of assistance in the middle of the night with the pressing need to return the car. Given the failure of clickrent to assist me as per b) and c) above, I made an extra effort to return the car and park it in front of your airport office (see picture). Beside this efforts on my side, I was charged 148.76 EUR for abandoning the vehicle which is a manifestly unfounded statement. The charges related to damage assessment of 49.59 EUR and tire repair of 53.72 EUR are totally unfounded given that as per the pictures attached, I left the car with the tires in perfect conditions. If this was not the case, and I would have driven the car with a flat tire, you would have found damages also on the wheel rim which was not the case. Based on the above, I kindly request: I) The immediate refund of 305,00 EUR charged to my card account as per invoice number FRA2405669V; II) To provide me an explication for all omissions, misinformation, failures in your customer care system that I faced as customer. The events described above have significantly violated my rights as customer, against EU regulation and applicable Spanish National Laws. III) To provide me with monetary compensation of 1.000 EUR given that I had to spend roughly 3 hours to deliver the car back to the airport, contract a dedicate taxi service to return to the center of the town at 1.30 AM, and more importantly I had suffered significant psychological distress making me unable to sleep at night and needing the next 24 hours to revers the stress situation and return to normal. This had the consequences of losing one day of my holiday. In case of failure of reply to this email I would like to inform you of the following: A formal legal report will be filed at District Court of Valencia by my lawyer in the due course; Same legal action will initiated at EU level with applicable procedures; All the events will be publicly disclosed via social media. Best regards Marco Procaccini "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by RISTO - 14 April 2024

" Auto Europe car renting site is convenient to use as I see the car rent provider company and location. The prices are relatively competitive. "

" The rental office is not located in the airport. During the selection of rental company, it was our main requirement. Arriving to Barcelona airport, we were surprised that there were no Click car rent offices, nobody knew about this company. There were no signs, either information how to find Click rental office or get to the shuttle bus. Some customers spent hours in airport, before they were able to get on bus. After reaching to the rental office, there was waiting line. Only one counter desk was serving clients and service speed was extremely low. In the office was more rental employees but they did not value customers time. So, we were waiting in the line about 1h, before as was only 3 clients! Absolutely non professional staff, with bit with an arrogant attitude. The rental price was attractive but if you do not buy insurance from them, they charge 2000€ as deposit! Insurance cost was not cheap. Without insurance you must take care that you record all car damages, otherwise they will charge you. We received the car with 3/4 quarter of tank. They did not have it in their system and asked some photos!!! Finally we found a rental paper, where it was written. Returning went smoothly "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by FABIO - 09 April 2024

" apart from the inital mess up, fine "

" It was impossible to find the shuttle mbus and no one answered the phone for 30'. I found it wandering for the car parking "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JAKA - 17 March 2024

" I trust AutoEurope. I hope you will refund me for the car damage, since the glass is also covered in full insurance. "

" They charged 960 eur for the damage of 0.5 mm chip on the windscreen, that was "found" on the car when i returned it. On Carglass, the repairment would cost between 50 and 100 eur. In my opinion that is a fraud. Br, Jaka "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by PASI - 18 January 2024

" All went as expected. "

" Not any complaints. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAULINE - 24 December 2023

" Very quick to get us on our way "

" Lovely staff only thing I can say is I wish they were located inside of the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by HELI - 18 December 2023

" Easy booking, possibility to change and/or cancel your booking within 48 hours before rental "

" Although the Valencian car rental is not at the airport (bus transfer to and from the airport is provided by Clickrent), the car rental service Clickrent provided is very well organized, staff is friendly and car was exactly what was expected by contract. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ANDRÉ - 14 December 2023

" Thank you, great Job :-) André "

" Thank you, great Job :-) André "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MINDAUGAS - 23 November 2023

" 10 points "

" Convenient car pick-up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ANDREA - 07 November 2023

" No parking at the AirPort, not essy ró find the shuttle, not very good at problem solving. "

" Not polite, not effective, very rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by GEORGE ADRIAN - 17 October 2023

" Perfect "

" Everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by TIZIANA STEFANIA - 28 August 2023

" Everything run perfectly "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KAREL - 23 July 2023

" Very disappointing. "

" Got different car than booked, paid for Sn upgrade and received very weak car. On top, was mamipulated into taking very expensive additional insurance for 120 EUR for 5 days. I will never rent a car from clickrent again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by FLORIN - 17 July 2023

" you charged me twice, I still didn't get my money back "

" good "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by PANKAJ - 30 June 2023

" The experience at the pickup counter was not good at all. They tried selling too hard for an upgrade, when the category I booked didn't exist. The car given to me was bigger than I'm comfortable with. Additionally, the car provided was very dirty on drivers seat and had dents on driver's door and passenger doors. Basically an old car not well maintained. "

" The car that we booked was not held for us. The person at the counter was not helpful at all and caused a lot of confusion on extra payments to be made to ensure we revive a smaller car. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by JON - 06 January 2023

" What a terrible experience. I booked a VW Caddy for 5+2 or similar. Did not get what I reserved. There was zero space for luggage. When ordering with AutoEurope it indicated that I was ordering 5+2 passengers plus 1 big suitcase and 1 small. There were bigger cars at Clickrent that clearly could fit 5+2 plus two suitcases, but Clickrent said that AutoEurope didn't reserve that size. I tried to get what I thought I ordered, but both Clickrent and AutoEurope could not do anything. I ended also ordering a taxi so I could take the two suitcases. "

" Their shuttle service is not good. Overall very unprofessional. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by KRI?TOF - 31 October 2022

" All was ok. "

" All was correct, car ok, service ok. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SORIN IONUT - 30 October 2022

" Smooth and easy "

" All went very fast and well from receiving the vehicle until dropping it off. The deposit was released within 5 minutes after dropping off the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GEORGE MIRCEA DAN - 05 October 2022

" Eazi and god. "

" Bety god. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 18 September 2022

" Partly satisfied. "

" Dear Autoeurope, I had difficulty to find the pick up place of Clickrent at Palma airport. No signs, no prompts to see where you should meet the shuttle service vehicle. I also asked three differnt sources and finally I found the place after 30-40 minutes of looking around. I also not satisfied with the car I got. I asked for a Mini countryman but I got a Ford Puma which is quite lower comfort than a Mini country man. Thank you for your support, Robert Dobos "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MENORCA, ES - Reviewed by BRUNO - 24 August 2022

" Correu tudo bem e eram rápidos a fazer o transfer entre o aeroporto e a rent a car "

" Correu tudo bem e eram rápidos a fazer o transfer entre o aeroporto e a rent a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by LUC - 23 August 2022

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by YANIKA - 18 August 2022

" Always professional and trustworthy. "

" Very unprofessional Company. Long waiting time, no decent baby seats available, stressed staff, fee for drop-off at 7:30. Moreover the company made us pay a additional fee for driver without more of 2 years driving experience, even if aged 30+ "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MARK - 30 June 2022

" Good rates and easy to change the booking "

" Pickup locations for shuttle van were not clearly indicated, otherwise everything went very smooth. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by UROS - 23 May 2022

" Perfect "

" Everythink was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 15 May 2022

" The best rental site - period "

" Great car, good experience, great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by FABIO - 13 May 2022

" Despair "

" It took me 1 hour to locate the drop off place. The confirmation of the booking indicates two different addresses for pick up an drop off. In fact, it is the same place. Neither of the long addresses are found on Maps. I was desperate as I was missing my flight. I asked for information to local people "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by NORMA - 23 September 2019

" Bad Bad Bad "

" We received a Citroen Berlingo from 2016, the bodywork was allover scratched, damaged. The plug for the GPS came out, it worked in bits and peaces. It was just a very used car. For us that's no similar to VW Caddy 5 pax. Also the full was not full, tha person in Alicante, told us that it can happen with Citroen. That wrong it was just not filled up. They obliged us to take a full coverage as they explained us that we had just a basic insurance , so cost us a 357,- Euro more than expected. We are very disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by CARLOS MATIAS - 26 August 2019

" No me dejaron cambiar el horario de recogida habiendo avisado con mas de 48 hs de anticipación "

" Por la página habia alquilado un Alfa Romeo Giulietta pero se me fue dado otro auto, muy comodo pero no era el auto que pedi. El auto en cuestion entregado estaba sucio, por dentro y fuera. Por el resto todo ok. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by PAOLO - 21 August 2019

" I used Auto Europe in the past and I always enjoyed the service. For this reason I think I will use it again in the future but I sincerely hope that they no longer rely on operators like Clickrent that provide bad customer service and damage Auto Europe reputation. "

" I absolutely don't recommend Click Rent. I was charged extra fees for the diesel car that I had not requested, without the possibility of renting a non-diesel car. They handed me a damaged and unwashed car, despite having booked 6 months in advance. The staff is unkind and not very helpful and they don't speak English. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by KAROLIS - 13 August 2019

" The site was very easy to use. However you need to read all the terms and conditions very carefully. In order to know, what service you are buying. "

" Everything was good, I expected the 1700eur charge to my card. Because I bought excess coverage from autoeurope provider. The car was not mini countryman as I expected. But Suzuki Vitara. They said, they did not have Mini. During the car hand-over to me, They marked 3-4 small damages to the car. However, I had to go around the car and I found +20 more various scratches and damages. Overall the car which had only 30k km on odometer, had so many small scratches and damages, that I was surprised. Since I marked them all, they accepted them all. Also, once I started to drive a car, it alerted me, that it needs oil service. It means, that they did not make oil service to it ever before. A Plus was that they gave me diesel car. Then I returned car, they checked for additional damages, but there were none. So after 24h, i got my 1700eur back. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by MIKAEL - 02 August 2019

" Satisfied "

" Nice staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by SVETOSLAV - 02 August 2019

" The best car rental provider. "

" Helpful and understanding staff. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by VIKTOR - 01 August 2019

" ClickRent sneak up an extra 100% charge for some extra ultra insurance which was not mentioned anywhere on the voucher - WITHOUT ASKING!!!! they justified it with some tiny little clause in the voucher. WHY IS THIS NOT CLEARLY MARKED IN THE AutoEurope voucher?? "

" Tooooooooo long waiting for pickup and hidden charges!!!!! 2h at the airport and another 2h in the "office"!!!!! Additionally they sneak up an extra 100% charge for some extra ultra insurance which was not mentioned anywhere on the voucher - WITHOUT ASKING!!!! they justified it with some tiny little clause in the voucher. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by RADEK - 21 July 2019

" Unreal overcharge during the dropoff "

" During the drop off they have found two small hardly visible scratches and charged 530€ from my card. This is really unprofessional and I will send a complaint. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MICHELLE - 09 June 2019

" Overall satisfied. I highly recommend Auto Europe website should one need to book car rental. Very convenient and efficient. "

" Overall, we were satisfied both with the service provided at the ClickRent office and also with the vehicle provided. Our only dissapointment was when we landed in Malaga Airport. Unfortunately we could not reach any personel at the ClickRent office. On the car rental voucher, it states that one should call on the numbers provided so as to be provided with a shuttle service to pick up vehicle from the ClickRent office. We wasted around 30-45 mins going around the airport. Sadly enough, staff personel at the airport are only Spanish speaking. We eventually were told that we had to walk to the shuttle Terminus which still was not easy to find. I believe that Clickrent should have some one welcoming their clients at the arrivals so as to be more effecient and facilitate matters. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by KLEMEN - 09 May 2019

" The car was OK, not new, but good. "

" Nice and quick service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by MAUNO - 30 April 2019

" Not open 24/7, so can't have help if rental start after office time. Also voucher say "client's creditcard, not main driver creditcard even at desk they accept only main driver creditcard "

" Your voucher says only "client's creditcard" but at desk they want main driver creditcard. My card can't use even I'm second driver, desk offer 175€ new rules when they don't take deposit, but then my creditcard is ok for key deposit even this contract can't change because Your office is close and first they say that only way is call to You and change main driver name as same is creditcard name "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPH - 24 April 2019

" Please be more quality not just cost aware! "

" This is not a car rental company but an insurance sales shop. When we insisted on not taking an insurance we got into heavy discussions. People next to us were in tears because they had not enough coverage on their credit cards. Complete rip off. Deposit EUR 1.700 for five days. Plus: our car had run 20.000 km and was in very bad shape. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by GORAN - 08 February 2019

" i'm stil waiting for your response "

" I'm informed in the clickrent that my previous payment of 22 € does not matter to them and I have to pay 60 €. I ask for an explanation of what I paid for you, and what about them? who is right? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIMON - 08 January 2019

" Happy with service just need cars provided to be listed with damages when handed over and not when I have spent time checking it over even going to the length of taking pictures of car before setting off "

" Cars was dented on roof and had various scratches which were not on car check list "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by SIMON - 11 November 2018

" Overall happy with Autoeurope but was not to happy with car supplied by click rent "

" Car hired was in poor condition with a lot af scratches and front seats marked "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by YEVGENIYA - 08 October 2018

" I will continue to book cars with this site. "

" Everything was quick and good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ALANA - 26 September 2018

" You have left me to believe that everything was paid for, that was NOT the case. I had to pay another insurance for the car at the rental office. Every single person that came there to pick up their rental car turned angry because they had the same surprise I had. You should be transparant in your communication about that! "

" You have left me to believe that everything was paid for, that was NOT the case. I had to pay another insurance for the car at the rental office. Every single person that came there to pick up their rental car turned angry because they had the same surprise I had. You should be transparant in your communication about that! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PAULA - 13 September 2018

" All good "

" They didnt accept the credit card in my apple watch,so they couldnt block 1000 euros in my account. we had to pay there 35 euros more, and do a new contract with them,, since as they told me they could block 200 euros from my debit card but not 1000. The staff was not helpful at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PIERS - 02 September 2018

" A bit of a scam - good posted rates for the rental, but then the extras start adding up. The really objectional policy is the one on the return fuelling of the car - a hidden 'logistics charge' of 29 Euros plus the (elevated) cost of fuel. I have never come across other agencies doing this - it's a non-transparent rip off. "

" ok "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by THEO - 15 August 2018

" Good as always. "

" A fuel fee of euro 29 is ridaculus and the car has to be returned full anyway otherwise a fee of 72 euro Will be charged. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by LEE - 03 August 2018

" See above "

" Very disappointed in the extremely high cost of cover one is almost obliged to take due to the ridiculously high excess. I use AE due to their efficient portal and great offers only now to be stung by their partners. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 19 July 2018

" I lost key to the car and your service to deliver the spare key was terrible. "

" I was charged additional 25€ (Some kind of fuel charge) and than 30€ for no reason Very surprising! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KONSTANTINOS - 18 July 2018

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ANDRAS - 20 June 2018

" I rented car from the Auto Europe many time, and I was always satisfied. "

" My experience was very pleasant. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PHILIPPE - 11 May 2018

" I received a request for an extra insurance but not recognized by click rent company. Or how to spend money as a dummy "

" Add 1 hour in advance when bringing back your car.... "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JUAN MANUEL - 01 August 2017

" Worst rental experience ever! They kept me, my wife and my baby waiting under the sun out of the counter 2h to find a replacement to the broken car they proposed me first (totally used tyres with even a screw on it and car hitted all around). They gave me a manual car despite I paid an automatic, in the counter told me very impolitely that AutoEurope cheated me with the Fuel tax option. At the return they kept us waiting again 1h without explanation risking to lose my flight. And till today no fuel refund so far. I feel stolen with this experience. You/your partner don't care about your customers and get them frustrated at the begining and at the end of the holiday! Never again! Awful!!! I wonder how you will compensate me!!! "

" Worst rental experience ever! They kept me, my wife and my baby waiting under the sun out of the counter 2h to find a replacement to the broken car they proposed me first (totally used tyres with even a screw on it and car hitted all around). They gave me a manual car despite I paid an automatic, in the counter told me very impolitely that AutoEurope cheated me with the Fuel tax option. At the return they kept us waiting again 1h without explanation risking to lose my flight. And till today no fuel refund so far. I feel stolen with this experience. You/your partner don't care about your customers and get them frustrated at the begining and at the end of the holiday! Never again! Awful!!! I wonder how you will compensate me!!! "

PALMA DE MALLORCA, ES - Reviewed by VASILE MIRCEA - 23 July 2017

" The car was ok for us, I want to share 2 things that I didn't really feel comfortable with. 1st: Although I payed for the most expensive insurance with Auto Europa the clerk at the clickrent office said that it is impossible for him to rent the car without purchasing also the full option insurance from them (the reason as he said was the debit card I was using). It wasn't really nice because I was with my 3 year old son and outside were 34deg Celsius, so he left me no choice. the 2nd thing: renting a toddler seat for 7 days cost more the seat itself (We paid 56 euros, found in Carrefour a brand new comfier one for 53 euros).. that sounds like a ripoff "

PALMA DE MALLORCA, ES - Reviewed by PAOLO - 18 July 2017

" Good deals negociated with rental companies. Thanks "

" I had a bad suprise there about the deposit which was of 1050 ?, never in my experience I had to pay that much. There I discovered my credit card was limited to 1000? a day, I had to take their cover insurance to eliminate the deposit. As I had already contracted the cover through Auto Europe, I paid twice the cover. Other disappointment about the car, It wasn't really clean and one tyre was low (light on dashboard), I had to fix it myself. I would warn people of the deposit conditions. "

ALICANTE, ES - Reviewed by INDREK - 13 July 2017

ALICANTE, ES - Reviewed by CHRIS - 04 July 2017

" Web page worked well. I would use then again. "

" Car was in very good shape and served us well. Service was quick and helpful. I would use then again. "

VALENCIA, ES - Reviewed by ANTONINA - 29 June 2017

" Удобный выбор по тарифам всех компаний, в том числе с применением скидок. "

" Good "

PALMA DE MALLORCA, ES - Reviewed by STEFANO - 27 June 2017

" The car had a "system problem" but nobody had warned me about it so i had to come back few minutes after renting it to ask, they told me "not to worry". Especially it had a problem at the tank fuel mark, not signing it full even if it was, at a gas station they told me it happens often so that they can charge you pretending you didn't give the car with the full tank. "

VALENCIA, ES - Reviewed by GABRIEL DAN - 12 June 2017

" Not a serious company. I had problems in Valencia, I talked with somebody from Germany Auto Europe ( the phone number was written on the voucher reservation ). He assured me everything will be ok, but it wasn`t ! "

" Nobody from Valencia came to pick me up from airport during one hour. Nobody from Valencia contacted me by phone. So, even I paid 30 Euro before my arrival in Valencia for rent a car, I paid an additional 300 Euro to Sixt to rent a car !! This is not a respectful way to deal with clients....I am very sorry. Gabriel Bratuianu "

PALMA DE MALLORCA, ES - Reviewed by HEATHER - 26 April 2017

" very smooth as we have got used to the process and AEs reliability through earlier hires "

" Had to wait some time both on arrival for the bus and then at the depot. Whilst the car was fine it did have a fair number of bumps and scrapes which meant the checking inspection was quite lengthy.; The return experience was much better and we got to the airport much earlier as we had allowed too much time. All this said the cost was very competitive. "

VALENCIA, ES - Reviewed by URS - 13 April 2017

" Made Basic Rental with Insurances, CDW, THP, ZQ but the company still offered me a insurance. "

" Shuttle wainting time too long: arrival - 20 min departure - 15 min after car had been controlled "

VALENCIA, ES - Reviewed by ESFANDIAR - 09 March 2017

" they rental company never came to pick us up after a wait of 1 1/2hr and several phone calls "

" they rental company never came to pick us up after a wait of 1 1/2hr and several phone calls we ended up renting from goldcar another car! "

VALENCIA, ES - Reviewed by MYRIAM - 28 December 2016

" Good broken that we use a lot "

" Friendly & helpfull staff, the shuttle arrived 5 min after my call so this was correct too "