BUDGET ITALY Car Rental Reviews

BRINDISI, IT - Reviewed by MICHELA - 08 September 2025

" all as expected "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PIERRE YVES - 19 August 2025

" Did not get support / assistance for the car change as requested "

" Poor car conditions (old and dirty) Rent for hybrid car was not charged at all Car smaller than advertise, ask counter staff for a change. The only answer I got was there are no other cars. Even I was ready to pay for extras ... Such a poor service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ERICA - 18 August 2025

" I was charged additional fees by budget, who claimed that Auto Europe only provided them a voucher that was much lower than the amount I paid to auto Europe in advance. It is unclear if I will receive these fees back. Additionally, it was very difficult to manage this reservation via Auto Europe as they required calling in to modify the reservation and I didn't have a phone that could make international calls to Germany while travelling (given that I was on an esim in a different country). "

" Budget charged me an extra 200 euros above the commitment I had agreed and contracted via the Auto Europe voucher, as well as suggesting additional extras. Felt totally ripped off by the experience. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGRIGENTO, IT - Reviewed by ENZO - 11 August 2025

" Keep staying honest and providing excellent customer service "

" Good courteous customer service at pickup and drop off. Since my category vehicle was not available, I got a free upgrade. Can't ask for more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HAKAN - 08 August 2025

" I have a trouble with the payments and provision. I rented the car on 24th of July via internet and did the payment of 455 Euro. There was a provision ( 227 Euro ) created when I picked up the car at Rome Airport which is normal process. I left the car on 5th of August at 6 AM at Napoli Airport and put the key into the box because of no one was available at that time. There is not any issue with the car, any ticket fee, any maintenance need,..etc. I fulled the benzin and only use 30 km drive which can be few euro's can be charge from the provision of 227 Euro defined on 27th of July. When I turn back to my home on 5th of August , I recognised additional 2 provisions at my bank account on 5th of August as 82 Euro's and 310 Euro's. There is not any information shared with me as a reason of these assignments. I'm waiting info from any responsible to reach me to explain the status either from BUDGET or from Auto Europe. "

" When I receive the car at Rome airport on 27th of July, the car was dirty and no one was with me to see together if there is not any issue with the car. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by SIMON - 30 July 2025

" Have been booking with Autoeurope for over a decade and will continue doing so as service has always been efficient. "

" All went well until we came back from our business trip and received an email that we are being charged €1,3k for damages on the wheel. We will request the refund back from Autoeurope with all requested documents. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by YORDAN - 15 July 2025

" It was wonderful! "

" Everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JAKOB - 16 June 2025

" All said in previous comment field. "

" I feel like having paid too much for the car .. initial car which in my view was not similar to what I booked had an issue with a front tire and the replacement was even smaller ... "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CAGLIARI, IT - Reviewed by LÁSZLÓ - 04 June 2025

" Went smooth. "

" They didn't accept Revolut cards which information is very well hidden in their website. Also they charged us 2 times for the extra driver, which I still need to settle with them. Also the car came half filled with petrol only, which is an annoyance if you want to return an want to calculate how many fuel you want to fill into the car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ELENITA - 21 May 2025

" The experience was good "

" The girl at the counter asked for more money, and we were forced to pay, as she said the insurance, is not covered the car, meantime we took the insurance included, very un professional. She told us that autoeurope was 4 handed provider and things like this, you should book directly with us ect ect. We payed extra 120eur because she told us that we have to ask you for the money of the insurance back as you will return them as we were going to pay there, In other words don't collaborate with this company as they don't talk good for autoeurope and wants only direct sells. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by SONYA - 28 March 2025

" The only amazing person was the drop off representative in Florence: "

" The check in staff was horrible, our flight was late and she was impatient with us as she wanted to leave. I forgot my physical DL and asked if I could show my digital copy and international license. She said no and cancelled my reservation. We then had to use my fiancé DL to create a new booking in which she charged me more and gave us a horrible car. When we asked to exchange cars she told us her system is now not on and she is going home. The next morning I returned and asked for another car, in which she did not want to do but thankfully someone else came to help. Alongside this she put our return for the car at the airport when I specifically choose another location. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VENICE, IT - Reviewed by ADAM - 16 February 2025

" Very good experience, would hire again "

" Everything went very smoothly, during both pick up and drop off. They were kind and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by FLORIAN - 18 December 2024

" I had positive experience with AutoEurope in July 2024. Cannot say 100% the same with this second experience in December due to Budget experience Looking forward to receiving the final report from Budget and the release of the blocked amount in my CreditCard "

" Not positive. The car provided to me had several damages on the outside and no notes or report was handed to me. I was "asked from Budget staff to take photos of the vehicle without any specific instructions on what to do with the photos". I had purchased full insurance from AutoEurope but "Budget staff comment was that we do not recognize this insurance at all". Moreover the car provided was not in good technical conditions. The Clima/AC was not working all the time, meaning sometimes was working and sometimes was not. And the Engine light showed up during the second day. I have to say it that Budget experience was totally the opposite of the one experienced with Europcar of Bari Airport back in July 2024 "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by JOHN - 25 September 2024

" I was double charged for the one way fee. So I believe it should be made clear whether the one way fee will be paid by Autoreurope or by Budget. "

" I was double charged for the one way fee. So I believe it should be made clear whether the one way fee will be paid by Autoreurope or by Budget. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by LYUBOMIR - 16 September 2024

" Good experience "

" It was OK. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by METOD - 19 August 2024

" All good for rent a car. Its eaa "

" A pay from my credit card 230 eur,but i dont know why. No bill,no info. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

COMO, IT - Reviewed by ALI LUCHI - 08 August 2024

" No additional comments "

" Good friendly service. Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERTO - 26 July 2024

" Easy to book, don't expect what it was ... you're not even close to it. "

" With booking to add (to the wished car which was not available) the insurance took over one hour waiting, 3 different counter, where the 2nd send to me somewhere else with no any sort of assistance. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BARI, IT - Reviewed by GEORGE - 13 July 2024

" This was a nightmare holiday with regards to driving. I had to drive around with a very uncomfortable class B Fiat Panda "

" Was given a downgraded car as they did not have the car that I paid for. No compensation was given for this "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by KARL - 25 June 2024

" I'm very satisfied with Auto Europe and will always use their service when possible. "

" Everything went smooth without any fuss about extra insurances etc. The car was almost new and in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 10 June 2024

" I needed to reserve a car on about 48 hours notice in Italy last week, and based on having used AutoEurope before, did. Our plans changed and I called to cancel, only to be informed that I hadn't 'bought the cancellation insurance' and even if I didn't take the car (which I didn't), I'd still have to pay for it. IF you have that policy, it should be more obvious on the website, especially for those making their reservation within that 48-hour window. I'll think twice before using Auto Europe again and may very well simply book directly with Budget or another company. "

" I have none because I didn't actually get a car. See my comments below about Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by MARTIN - 05 June 2024

" Very clear information and smooth process of hiring car, thank you very much! "

" Very friendly taking and also returing car without any issue, car was a brand new so perfect state. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by BRIAN - 28 May 2024

" Overall good. But see above. "

" Pretty good deal except for car's conditio. Counter team, pickup and drop of, in Bari is very good. The car has a right pulling problem which might become dangerous for other drivers. Don't send drivers out until the cars are checked well for such issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by ANUJ - 27 May 2024

" AutoEurope is my first choice for arranging car rental in Europe, and will remain so. "

" Very efficient pickup and drop at Turin airport Competitive pricing First experience with Budget, certainly wont be my last as standards same as Avis "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by SENG POL - 11 May 2024

" Smooth booking process and updates. "

" Waiting time to check in was too long, about 45mins. Check in process was ok. Car was in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ALEKSANDR - 10 May 2024

" It is ok "

" Charged me damage that was not done by me. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALERNO, IT - Reviewed by IOANNIS - 10 May 2024

" Great marketplace to compare renting companies and options "

" I had no issue in picking up and delivering "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JOSEPH - 30 April 2024

" I tried to call a reservation specialist but to discuss but the office was closed. The message said to go to the website. "

" I was charged an additional 536.11 for my rental over the price quoted when I made my reservation. I know I had to pay 76 to fill the tank, shocked at the additional, unexpected charge of 460. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by STAVROULA - 11 January 2024

" Very bad. "

" The car was in a bad condition. The staff at the office was very rude. The only tried to charge me with extra service that wasn't necessary since I had booked the full package. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by CARMEL - 10 January 2024

" See note above "

" We requested an opel Mocca as this had a large boot space but we were given a Renegade. On the last day there was a horrible accident on the main road when a van overturned. We arrived at the airport somewhat late and were charged for another day! We were not told verbally but recieved an email later! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by GIRTS - 02 November 2023

" The car was new and clear "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ARIS - 01 November 2023

" All was OK. Expected it to be much more complicated. "

" Kind and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by DEBORAH - 11 October 2023

" See above "

" Car had a lot of body damage and not all of it was noted on the checkout contract, I had to ask the person to go thru the damage with me and then I missed a big one, upon dropping off had to have a long conversation with the team there about that damage, they finally agreed I was not responsible. The most concerning issue was the condition of the front tires which were pretty worn and probably should be replaced "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

SIRACUSA, IT - Reviewed by CAMERON - 04 October 2023

" Easy, great pricing, website is above average. "

" Great staff in Syracuse/Ortigia downtown location. Professional , polite and friendly. Explained insurance policy patiently and thoroughly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RADU - 04 October 2023

" Beauty Italy in a small car. "

" Clean and nice small car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by BERNAT - 04 October 2023

" Smooth pick up, however a few unwanted charges appeared on the blocked (deposit) amount which later were fixed. Unfortunately 1 extra item did remain and we were charged for it : car licence fee. (16 EUR) This was strange but for 16 EUR you are not going to file a dispute. Overall: good and smooth. "

" Smooth pick up, however a few unwanted charges appeared on the blocked (deposit) amount which later were fixed. Unfortunately 1 extra item did remain and we were charged for it : car licence fee. (16 EUR) This was strange but for 16 EUR you are not going to file a dispute. Overall: good and smooth. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHNNY - 17 July 2023

" Cheaters, take money and then keep them for 2 weeks "

" No "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by CARL - 10 June 2023

" It's a good overview with a possibility to compare prices. Sometimes I got a feeling that you get a smaller category. "

" Fast check in and service minded staff. Overall good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ASLAUG - 07 May 2023

" Very good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by AHSENE - 10 April 2023

" Best experiene with car rental companies in Italy by far! "

" Everything went smoothly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CARL - 29 March 2023

" Easy to book a car and a good overview "

" Efficient, service minded staff when you pick up and leave the car. The service desk can be somewhat more efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CARL - 01 March 2023

" Friendly and supportive staff "

" Fast and friendly and supportive staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ANDRIUS - 23 January 2023

" In ovwrall would be good, but I booked an automatic car, it was sicilycars, but something went wrong and I repeated everything on the booking, and only after payment I realised that instead of sicilycar budged appeared and not an automatic cas, bis manual gearbox. Price was the same. I asked about possibility to have an automatix gear box, but they offered to pay 6€/day... "

" I payed full insurance at Auto Europe, but stuff at the desk suggested to cancell that insurance and to take one straight from them, mentioning that insurance from Auto Europe does not work, it was a surprise for me than in case of accident they would charge me and I should claim to get money back. Next surprise was at car return, guy informed that they will not give me back all money they reserved, as I choosed an insurance. And here I told, that I do not agree, as I choosed insurance straigjt drom Auto Europe, but he showed me that insurance was includes in my contract which I signed at the pick up desk. And that's my fault that I didnt check what did they put. In total they deductes 140€, for one infant chair and child foamy cushion, tslling that insurance was like a packaged with chairs, or something... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PETAR - 21 October 2022

" Read above "

" 2. We waited over 1 hour in line at the budget/avis counters after we landed. The staff was courteous, but very very slow. All customers were frustrated due to the long wait. For s reference there was no line at any of the other rent a car offices. 2. I booked citroen c3, got ultra basic model suzuki, not impressed. 3. Still waiting to release the deposit funds from my cr/card. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

VENICE, IT - Reviewed by TIAGO - 23 September 2022

" Great customer service and efficiency "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MILTIADIS - 29 August 2022

" The overall expreince was positive. "

" I tried to reserve the car directly with Budget,however, could not get full acess to the site: would have liked to get points on my rental! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by AMIT - 26 July 2022

" The overall experience was fine but I feel the problem is it seems there's a disconnect between Auto Europe and the Rental Car Agencies. The car agencies specially if you have taken Auto Europe Insurance, make you feel you are in trouble unless you take their own insurance. I was so scared that I almost paid extra for their insurance. Agencies give you a feeling that you have booked a 'cheap' car so you get a cheap car and service. AutoEurope should work harder to bridge this disconnect. Also Auto Europe should give better, clearer and precise information to their users about what all Autoeurope would do and how they would address problems/ issues in case they get into trouble "

" The Venice Airport counter staffs attitude was very matter of fact (Almost curt) Vehicle allotted was very old (Run 65000+ KM) it had a big dent on one side and lots of small dents all over. In short, It was not a smooth ride. Went back to ask for a vehicle change and the counter rep. without even checking his inventory said there are no other vehicles and if I want to change will have to pay for an upgrade!! It was as if he was ready with an answer, as if he knew the vehicle was bad and I would come back. Am not sure and would not like to speculate (or accuse) but I get this feeling that the counter rep. racist? Had I been a white person would he have behaved this way? Overall am not at all happy with BUDGET ! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 2

PISA, IT - Reviewed by MICHAEL - 04 July 2022

" Can recommend Budget in Pisa airport "

" Was given the opportunity to upgrade at additional costs which I appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TIMUR - 13 June 2022

" fast and competitive "

" There was a system error at the counter on checkin time, it took more than 30 minutes but staff was effort a lot to solve the problem. Other that this everything was so good. Drop-off was so easy and also staff was very kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CHRISTOPHER - 01 June 2022

" I find Auto Europe easy to work with. Due to COVID, I had to cancel my initial reservation. It was easy and efficient. I received a refund expediently. (I initially investigated a refund from the rental company. I couldn't find a way to contact them; so, it was a relief to have Auto Europe do that on my behalf.) "

" Other than a rather long wait to check-in and obtain the car, everything was very satisfactory. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by WILLIAM - 24 February 2022

" Auto Europe was fantastic. One third of the cost of the same car if you walked in directly. "

" Lots of attempted upselling. Even tried to add tire chains to price of 35 Euros which was ridiculous. Car was poorly cleaned prior to delivery and no washer fluid for windshield. Many dents and dings which I had to point out. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by IOANNIS - 10 February 2022

" Everything was good "

" The car was very dirty inside "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CAGLIARI, IT - Reviewed by VLAD - 30 November 2021

" 160 € were just taken from my credit card after one month without any explanation. On the return they said everything is in order "

" 160 € were just taken from my credit card after one month without any explanation. On the return they said everything is in order "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANNIE - 29 October 2021

" Easy booking and clear documentation "

" Nice people, smooth service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TAL - 17 October 2021

" See above. We are extremely disappointed. "

" Not only that I won't recommend Budget to a friend I will advise, strongly, to any one I know not to use Budget or Avis or any big rental firm of that sort. 1. We didn't like the car 2. We didn't know that we're buying insurance from you and from Budget. 3. Budget charged us an outrageous for a small scratch 4. The total amount of the rent has been unclear. 5. The personal at Orio al serio airport were rude. We didn't get the car that we ordered. Yes, we know, it can be a "similar" but why the similar car is always "fiat 500"? when we asked the clerk at the counter he said "this is Italy" - no one had offered us a Lamborghini, Ferrari or even an "Alfa romeo" it is always, always fiat 500. We don't like fiat. We didn't understood that the all inclusive insurance that we had bought was bought from you - "Autoeurope" not from Budget. That's annoying. Especially when Budget gave us a very bad service. When we returned the car we found out that there was a new (minor) scratch over the back left wheel. We didn't see it before, and we were surprised by it - however we understand that it's not Budget's problem. The person at Orio al Serio airport hardly talked to us, showed us an app and told us that we have to pay more than 500 euros. Fixing that kind of a scratch costs no more than 100 euro. But nobody was asking us - he told us we must pay and we must sign in the app. And finally - we had made a deal with you for the price of the rental car - 187 euros. We knew that we might have to pay for additional driver (Why??? how does it increase your risk?) and we were ready to pay this amount. However those 187 euros with the additional driver fee are nowhere to be found. A simple understanding of how much we had paid is too much, I guess. We are extremely disappointed and will never rent a car from you or from one of the big rental companies. We will always use the local small companies. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BARI, IT - Reviewed by POPA - 12 October 2021

" the car was ok "

" I have been charged twice for the same care rented i.e. Euro 158.31 to Auto Europe in 03.10.21 and Euro 165.91 to Avis rent a car in 09.10.21. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by ADRIAN - 08 October 2021

" As always, booking with AutoEurope is a pleasant experience "

" Pick up was smooth. Polite staff with no undue pressure to buy extras. Car was very clean and in very good condition. Drop off smooth and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RODOLFO - 06 October 2021

" NA "

" NA "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ANDRES - 27 September 2021

" Our flight landen in Bari instead Napoli. When we got to Napoli car rent was closed. Next morning in Budget we got information that our rental agreement is canceled. They asked 300 eur more for car. Last evening we tried several times to call them but nobody didn't andwer to phone "

" We have problems caused flight diversion "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ANDRII - 23 September 2021

" I hope AutoEurope will react properly to my claim, to be submitted shortly by email, and will reimburse the extra charges imposed by Budget. In this case, I will be further using AutoEruope for my next bookings. If not I will be protesting such charges and will stop using the services and advise my friends accordingly. Hope for your understanding "

" My Booking Confirmation 18731923 was for the car of VOLKSWAGEN T-CROSS (or similar) AUTOMATIC. When I reached Budget in Milan Malpensa it was more than 1.5 hour waiting line (although I indicated my arrival time). Then, I was told Budget does NOT have my car or similar. From all automatic gear cars they had Polo, but could not offer me because of my large bike case (it was the main reason to chose VW). And the only option they offered me was Mercedes Vito for additional payment of eur 75 for 3-days. Accounting also for fuel upfront payment Budget charged me additional EUR 213.15, which I had to pay. In addition, upon car return they found a small scratch of plastic of right car mirror, which I did not notice at the beginning and I had no incidents on the road and car was parked for 3 nights near hotel (not going anywhere). Budget charged me eur 127.33 for this scratch, despite I had SuperCover Package. I will be protesting these charges and extra payment for the car upgrade since it was Budget failure to provide me with the ordered car or similar. Vito consumed more diesel and was by far less convenient car to drive for one person. I will send separate email with documents to AutoEurope with the claim. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by ALOJZ - 22 September 2021

" Check-in was disaster. The desk lady was totally unefficient. Car had undocumented dents. Had to go back to fix it. No more. "

" Check-in was disaster. The desk lady was totally unefficient. Car had undocumented dents. Had to go back to fix it. No more. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by MARIA - 21 September 2021

" Car was almost new. If I had to do another rental for sure I would choose same. "

" We had to wait 1hr 15min to collect the car. We had all documents ready but still had to wait. No fast lanes for who has booked already. But after that it was all good. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by VLADYSLAV - 21 September 2021

" Its hard to recommend it now, given your partner company didnt give any car hence didnt have any rental experience "

" I wasnt not given a car by Budget. The reason that I was given is that my credit card didnt have my name stated on it and Budget rejected to take credit cards of any other passengers. Counter near it Sicily by car rented me a car without any issues. I would like to claim refund given no Car was given to me even though I hd all required documents and valid Credit card issued in my Name (had confirmations from the bank that the card belongs to me and its my bank who just doesnt print name directly on the card) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by CATHERINE - 16 September 2021

" All car hire companies are sharks, but hiring a car abroad is very often vital. Buy insurance before you leave your home country. "

" In Italy there are many roads which are not made up. I know from previous experience that car hire companies may charge for possibly chipped paintwork on the undercarriage. I arrived at night and had a long drive ahead of me, so I could not take photos of the undercarriage - so I took out the full insurance. It was incredibly expensive @ €30 per day. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DOROBAT - 10 September 2021

" For all my request the only answer auto europe had for me was to make another booking, at an extra cost, of course. I m not coming back. "

" Because the flight was late, at the counter told me that they don t have the car i booked and i have to take an upgrade or wait for another 2h. I accepted the upgrade. I was supposed to pay 8€/day extra. After i checked my bank statemment i noticed i was charged 10€/day. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MAREK - 08 September 2021

" Booking was easy. "

" The car was just had an accident and was not repaired. Not only dents, on one side stain was even torn. The car was making strange noises from time to time and I was afraid it can broke down any time soon. The tank was not full as stated in the contract but only 2/3. The car was the "cheapest and sh...est" available, namely Fiat Panda, which is indeed "or similar" to Lancia which was on the reservation, but it is definitely not a car anyone would desire as a replacement. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by RALUCA - 08 September 2021

" Please read the abouve comments "

" :( given that we took the car from another city and we did not know nothning about Malpensa airport, it was very difficult for us to find the address or location to leave the car. We lost an hour. În you flyer we did not find any return map or adress of the location and on the Phone no one answer. Another asdvice is to White on the flyer some sugestions about the nearest petrol station of the return location. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DANIILS - 06 September 2021

" Nice. "

" Nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AURIMAS - 06 September 2021

" Short queues at the desk (if you hurry up after landing), car was ok except tires was already at the limits. "

" Overall car was ok, except tires. Front tires were already at the limit of the grip marks. One of the rear tire was losing pressure, and we found out that it was fixed with temporary solution. So the tire was not replaced like it should. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by PIERRE-EMMANUEL - 22 August 2021

" I feel cheated by Budget Bari "

" 1. very long line in Bari. more than 90min 2. I did not receive a SUV tiguan. I received a cupra. The desk officer told me it was a SUV. I did not know that brand. when I saw the car, after 90min of waiting time to get the car, no interest to complain. and change at 20.30 3. impossible to reach them by phone to ask reason of the change of car category. 4. charge of 50€ for 4 days of booster. I feel cheated by Budget Bari "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MILAN, IT - Reviewed by STOYTCHO - 03 August 2021

" di not issue final documents "

" very slow service "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 3

TRAPANI, IT - Reviewed by LUKAS - 29 July 2021

" Everything OK. "

" New car, perfect comunication. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JAKOB - 19 July 2021

" Nice car. Fast drop off. Extremely long process time for pickup. "

" It strange that you only employ two employees when you know 10 different customers arrive with the same plane, and the process is +15 minutes each. The car rented was in need of service and adBlue from the first kilometer... (!) and the registration of scratches and damages was poor.. Apart from that a lovely car. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ONN - 06 July 2021

" Quick and simple "

" The car was brand new. The pick-up queue was too long. Waited too much. At the return, it wasn't clear where I supposed to park the car, and I had to drive around until my son called an attendant to guide me. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KONSTANTIN - 01 July 2021

" Great experience. Was quick and easy to find, process everything. "

" Great ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAVLO - 30 June 2021

" it was quick "

" it was nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by DEVID - 23 June 2021

" is ok, but new and fashion cars are not raccomender for Sardina roads, why not include pickup? and more adventure cars? Not any one is a fashion person. "

" very new cars and low rise bottom of the car is not raccomanded for Sardinia roads. Better some less fragile car for this kind of country "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by FRANCESCO - 02 June 2021

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIUSEPPE - 24 February 2021

" Great. "

" Very nice desk clerk. Much appreciated upgrade and speed of service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VLADIMIRS - 03 September 2020

" O'k "

" Expensive insurance "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by AURIMAS - 24 July 2020

" Autoeurope service Į am using couple of tiems. Iš all ok. "

" One hour waiting for car... Just some customers and very not effective Budget staff work :( "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by TOMAS - 02 March 2020

" n/a "

" Poor condition car, full of scratches and dirty "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by DENYS - 27 February 2020

" Very disappointing "

" I rented your car 6 months ago. And still I didnt receive my deposit back. And i cant find any information about my issue. I wrote dozens of letters and made a lot of calls. But nobody answered me. Very disappointing experience with your company. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by PETR - 27 February 2020

" Super :) "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PAMELA - 25 February 2020

" After getting the car, I went home and read the Auto Europe email and it did say in small print that I might be asked to pay for additional insurance at the rental counter. But I've rented cars many times over the years and never had an agent add in all these extra charges without my permission. I also didn't realize there was a booking fee for Auto Europe services. Better upfront information on these issues would have helped make my experience easier. "

" The car I ordered was not available upon arrival. Although an upgraded car was offered at no additional expense, its fuel consumption was higher. Without my permission, the counter service agent added more than 300 Euros in additional charges to my initial bill upon arrival for additional insurance that I did not request. She wanted to charge another 90 Euros for a portable GPS device, which she said was not included in the quote I was given by Auto Europe and she employed other high-pressure sales tactics that I was very uncomfortable with. I made her remove all unnecessary charges, and decided against the Garmin GPS she recommended and found that the car I was given had built-in GPS anyway. The final price for the car was relatively affordable but the experience in dealing with the Avis/Budget rep was very negative. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MICHAEL - 25 February 2020

" Good price "

" I am very pleased with Budget, but the waiting for a car was long "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by EMILIOS - 25 February 2020

" A bit of delay and the car was not in very good condiiton "

" Good, delay in delivering the car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by DENZELL - 20 February 2020

" It was a terrible experience and a complete ripoff. I called to cancel my reservation or at least change the driver name on the account because my license was expired therefore I couldn't pick up the car and they told me that they couldn't cancel my reservation or change the name and just took my money with no refund or credit to another purchase. "

" Terrible. You pretty much can't pay for a rental for a family or friend or anyone. The driver name has to match the card holder name. Which is stupid because if I'm not the driver but I am paying for the car then you should allow the person that is physically driving the car name be on there and if anyone wants to pay you should allow them. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MAKSIMS - 19 February 2020

" Very good "

" Everything is excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ION DARIE - 17 February 2020

" Great services "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ATHANASIOS - 16 February 2020

" This is not the first time renting a car via Auto Europe. Cannot beat the price that Auto Europe is offering anytime. "

" Overall a good experience renting the car from Budget. No complaints at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by DAN - 08 February 2020

" Your website: An upgrade during the booking was offered for a price. It had no effect on the car offered and was basically extra cost with no value. More simply misleading, and less politely cheating. "

" The rental company: summer tires with chains was offered. In a snow storm no chains were found in car. Had to find and buy locally. Cost more than rental. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by ADRIAN - 31 January 2020

" All good with one exception "condition of the car". The car had a lot of minor interior damages, important exterior damages and was not clean. "

" The counter staff offer all information that I need, except the condition of the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ERNESTO - 12 January 2020

" Very professional, very efficient, very fast and very competitive. "

" Near-perfect experience, if it was not for the fact that the rented vehicle's interior was not particularly clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by LAWRENCE - 07 January 2020

" this time it was all good but after my last experience in spring 2019 of a credit card/driver problem where you ripped me off for £30 I'm still unlikely to recommend you to everybody. Hope you haven't tried any other underhand tricks again, we shall see! "

" can't fault their service only a couple of dents in otherwise perfect car (upgraded) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

UDINE, IT - Reviewed by MILAREPA VALENTINO - 02 January 2020

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEKSEY - 22 December 2019

" Everything was written above. "

" First of all the counter lady was trying to sell me the insurance for €50 a day, but the insurance was previously purchased. The car itself was dirty, smelly and the windscreen wipers were constantly squicking. At the drop off point there was Boone at the office with the drop off box locked inside the office. I had to wait another 30 minutes and eventually wrote a note to the staff and left the keys inside the car. Now I am waiting for the deposit to return, but I doubt it... "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PERUGIA, IT - Reviewed by HAYLEY - 19 December 2019

" No complaints about autoeurope but I think you should make it clear with car providers about terms. I felt cheated by Budget "

" I booked a Peugeot 2008 I have give a Renault Clio. The staff at budget wanted to charge me 17€ extra per day for an Opel Mokka ( same class I booked). Then having basic insurance they wanted to block 2000€ instead of 1000 or wanted to sell me full cover for 17€ per day. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by IGOR - 18 December 2019

" It is necessary to buy full insurance, since in the last year regularly damaged vehicles. And this is done not in the presence of the client, but much later, when it is already difficult to find out the reason for this "

" Регулярно происходит списание денежных средств с кредитной карты после окончания аренды, когда я уже нахожусь в другой стране. При приемке автомобиля претензий мне не предъявлено, но в последствии находятся необъяснимые причины для их списания. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ROME, IT - Reviewed by PETAR - 18 December 2019

" I used 2nd time in a row Auto Europe. "

" Pick-up was a bit slow, but everything else was ok. However, a friend of mine was charged for fuel, while he returned the car full, which is a fail. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PADOVA, IT - Reviewed by LUKÁŠ - 15 December 2019

" The car was a small engine but did surprisingly well especially climbing the dolomites "

" Satisfied, all went as planned. 2019 Toyota aygo, mini (as rented) but good condition. Did the job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by EDUARDO - 12 December 2019

" For Auto Europe, everything was ok, for Budget not. "

" We have 2 problems whit the car. 1-The A/A it doesn´t work (incredible) 2-The GPS it doesn´t work on the Telephone. Budget told me that they return money for the problems that we have, until today Budget not returned the promised money. Could you please help to solve this. Thank you "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by MARTIN - 12 December 2019

" very unsatisfied with the whole system, your page does not warn people about not accepting electronic cards but only credit cards. we were in a hurry and payed for the reservation upfront, but were unable to make a deposit later on the counter so we didnt get a car nor our money back... the whole page now seems to be a trap if you dont have a time to read terms and conditions because we were also refused to get a refund over email... "

" very unsatisfied with the whole system, your page does not warn people about not accepting electronic cards but only credit cards. we were in a hurry and payed for the reservation upfront, but were unable to make a deposit later on the counter so we didnt get a car nor our money back... the whole page now seems to be a trap if you dont have a time to read terms and conditions because we were also refused to get a refund over email... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by REMIGIJUS - 11 December 2019

" I would like to see the final price then i ordering something and not be surprised then i got the car at the pick up place!!! "

" The final invoice from Budget is not clear for all. From Auto Europe i got info what winter chains are included, but at the office budget asket to pay for it again. The price which i payed for the Auto Europe and the price which Budget asked in the pick up place was different. With the cost of winter chains they aded some "extended roadside assistance" withc I didn't ask and it was not explaned to me. When I return the car Budget asked to pay for it and for me it was showed agreement with different prices by agreement i signatured. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by SEUNG HEE - 30 November 2019

" - "

" I drove two regions of Italy: one was Naples/Upto Ravello and the other was Tuscany/upto Montalcino from Rome. My best scores go to the Avis Rome. The staff of Naples gave the GPS, which the equptiment of setting-up was missing. When I asked him to provide the other GPS, he said it was the only one to use. Therefore, I asked him to upgarde my rental car and he refused. I had to drive it up to Ravello for the first time. Compared to South Korea roads, the Italy roads don't much have the lightenings. When I drive a vehicle, I must rely on the headlight of the car. Without setting-up GPS firmly inside of the car, while concerning to fall down of it and lose the way to Ravello, I was insecure to drive and felt unsafe. I arrived at Ravello at night. Next day, it was a yellow-warning of rain-storm. The rental car/vehicle was the worst. The break wasn't perfect and I was concerned to drive back to the Naples aiport. My hotel owner was advised not to use the mountain-roads because of invisibility/fogs, but to use the seaside roads/cliff-narrow one. Before leaving there, I attened the cathedral mass of Sunday to pray. The funny part is that I sought for the path of God in the Amalfi region. It is known for it. I was cautious and scared to drive within the imperfect situation. The seaside road was certainly narrow. My speed of driving was slow. I was on the up-hill and two cars were behind of my car. There was the car in the opposite direction and it was on the down-hill side. The car bumped to my rental car. My car was slow and Driving was stopped, and I didn't fall down from the cliff. It was the incident. The opposite driver just left after the incident. Digitus Dei est hic! I canceled all schedueld plans before reaching to the airport. Sincerley, I prayed to the God to get the airport safely from there. I returned my car much earler. If I had the full cover insurance, it would be great. When I returned the car, the staff wasn't much worry about my psychological trauma. I wasn't insured or hurted at all. I tried to relax anyway. The money was truly burden. I am sorry that the car was damaged. at least, I am safe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ALBERTO - 21 November 2019

" Good price car in perfect conditions "

" Very professional and very kind lady on the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CHOI WAH - 21 November 2019

" Good with refundable super over for the rental. If can offer more competitive rates will be better. "

" Budget is good as cars are new. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ANNE - 20 November 2019

" The car we had booked had been given to someone else because we came at the booking place late. We had to pay an additional fee. "

" The car we had booked had been given to someone else because we came at the booking place late. We had to pay an additional fee. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by JEAN-FRANÇOIS - 19 November 2019

" My rating at number 4 is deliberately an average 5/10 in the wait of a solution to this issue... I could of course review my judgment. "

" I have an issue concerning a minor damage on the car, a small superficial scratch on the rear bumper that is my responsability but that costs 244 euros to repair, which is far too exagerated, a hidden way of making money in my opinion. A feeling of being scammed... I do not appreciate this way of conducting business. The car I received was brand new, a Jeep. Too big, too bling bling, too much electronic gadgets. Not the one I wanted. I booked a smaller model, a Alfa Romeo Giuletta in order to drive at ease through the small Sicilan streets. I am currently waiting for a reimbursement by the insurance I took with AutoEurope. I mailed my claim on Saturday 16/11 and have had since then no answer while I already have been charged by Budget. And btw when delivered, the Jeep had a low level of windscreen liquid and low pressure on front tyres. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PISA, IT - Reviewed by NICHOLAS - 11 November 2019

" Very Helpful "

" Very Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SHALOM - 09 November 2019

" the problem was that budget told me that if the car would be damaged i have to pay them and thet ask auto europe to refund it. in this case' i would prefer to expend my insurance with Budget, next time. "

" As usual they ask me to upgrade "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by MOHAMMAD REZA - 07 November 2019

" Nothing "

" They charged me extra 100 euro for insurance "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by ILIA - 05 November 2019

" Please send me a screenshot of your webpage where I can see that the Client won't get a car if he/she does not have an International Driver Licence. "

" A person at the counter said that unfortunately he can not give me a car. Because, I did not provide him my International Driver Licence card. I had only Russian one with myself. If the police stop and fine me, what is not obvious, they will fine Budget as well. The Budget is a BIG company and they can not risk and I must understand. He suggested that a smaller company could make a such risk. As I remember the contract says you reimburse all fines to the driver. It looked cheap and offensive. I showed him a Voucher and he admitted that the voucher does not request INTERNATIONAL Driver Licence. He refered to the contract of AutoEurope page 3 which says International Driver Licence is mandatory. And I ask if it is mandatory why do not mention about it on your website? "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by KRISZTINA - 04 November 2019

" Everything was perfect, like always. "

" The staff was very kind. There was short waiting time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ROCCHINA - 31 October 2019

" . "

" The car was very old, smelly and dirty. It had approx. 67000 km and is ready for retirement. We were NOT happy with the car! The staff was excellent. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ROME, IT - Reviewed by BJARNI - 29 October 2019

" The car we got was not up to my expectations but your staff did everything to accommodate us. "

" Jessica at Rome Fumicino was extremely helpful and did everything in her power to help - my credit card was not accepted because it did not have necessary permit and it took too long to wait for an extension so she accepted my friend as a second driver and her card was OK. The car we got was sufficient but barely so bur Jessica went out of her way to find a suitable vehicle (I am a fairly big man) that would suit us. Many thanks to her. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by YASSET - 25 October 2019

" Nice "

" It was nice but still not provide me final invoice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by TOMISLAV - 23 October 2019

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEKSANDR - 23 October 2019

" Would be nice to have more information on rental company services quality to make the right choice "

" Overall OK, but the car was extremely dirty inside "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by WILLIAM - 21 October 2019

" Overall a satisfying experienced "

" The conditions for renting at Roma Termini is not very satisfying. A very small busy crowded space which is hard to find. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PIERRE - 21 October 2019

" Very happy "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KRISTINA - 15 October 2019

" I would recommend Budget as your preference. This was our second time renting a car from this company and we were yet again satisfied with the experience. "

" Pick up process went smooth (reason for giving an 8 in point 1 is because the pick up process took a bit long compared to other people which were being served at the same time). Otherwise I highly recommend Budget. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ADELIN - 15 October 2019

" The experience with autoeurope was great and I have already recommended to other friends. thank you! "

" Even though this is not the first time I am renting a car with Budget (and I was always very satisfied), this time I was not happy at all with the local staff. There was this employee at the airport - Angela - which was very unprofessional and had 0 knowledge. First - she told us that even though we purchased full coverage through autoeurope, we have no extra coverage and asked us to purchase extra from them (I asked her what are the conditions with you and she said she does not know and refused to give us any information) Then - she said that she has to block 1000 eur (which she did) and in case the car will have a scratch they will hold the entire amount. We of course argued that and asked another colleague to confirm if this is the case or if we will need to pay only the cost of the work to fix it. He confirmed we were right Last, but not least, she was nervous and unprofessional the whole time and she was clearly not willing to help in any way. I would dare to add that she was racist (she treated very badly our friends as well). I am sorry I have to say this, but the way she managed the whole situation was very poorly. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DIANA - 11 October 2019

" Auto Europe was great, however the experience with budget had left a very bitter taste, and I will probably avoid booking a car through a service next time, hoping that dealing with the company directly might better inform me on hidden charges and what I am to expect. "

" My card was charged for additional insurance (which I specifically said I did not need, as I had already purchased insurance from Auto Europe). What I was signing was not explained at all, and even when I asked what were the charges for I was told "it's just deposit". I raised the issue with Budget Customer Service, but it has been 2 weeks and they have not replied to me at all. I will never use again in Italy. Same goes for Avis and Maggiore, which have the same owner and are serviced at the same counter, by the same staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ROLAND - 10 October 2019

" ... "

" ... "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by OLEKSANDR - 09 October 2019

" Good company. Good car. Long time waiting in Malpensa. During our trip start lightning yellow lamp "add blue", what was too me a new problem cause I use a different type of gasoline "

" We wait a car in line for 3 hours. Your worker ask me for international carton driver licence. And was agree to give auto only with additional insurance policy. Is it OK? Cause I have plastic driver licence since 2011 year and in Montenegro, Greece I don`t have such problem. Should I have carton licence next time? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANGELOS - 09 October 2019

" Everything was perfect from the first to the last minute. "

" That was my first time with Budget. The staff was more than helpfull. The employee (Angelos) was really helpfull and polite. Even more warm and polite was the employee (Francesco) during the delivery process. It was the 5th time i visited Napoli and by far this was the best experience with a rental company. I will definetely choose them again in my next trip there. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JORGE - 06 October 2019

" Very Nice everithing "

" Very Nice..Nice car, Nice staff(Beautiful Julia), Nice retiran, Nice price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAAN - 02 October 2019

" Pleasant "

" OK "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by LOGHIN - 30 September 2019

" The staff was very rigid "

" so and so "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLE - 29 September 2019

" Great deal and easy to book online! "

" Overall a great experience. Return representative was very kind and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DUMITRU MARIUS - 26 September 2019

" A bad experience in Bologna. The way the counter staff treat their customers is unacceptable. "

" Linda, from the counter staff, block, my mistake, from my credit card, a security deposit for insurance (a simulation for car insurance). The car hire company not canceled the pre-authorization of the simulation not even after as I drop the car off. There is nothing wrong about recognizing when we're wrong. It takes a compelling individual to admit fault, do everything possible to fix the wrong, and prevent it from happening again. The staff was generally a display of disrespect. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREI-SORIN - 24 September 2019

" Good price, easy selection of vehicle. "

" Fast pick-up, good condition car, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROKO - 23 September 2019

" See above "

" We booked a car with autoeurope and booked the extra insurance. A total of approximately around €130. We arrived to the budget counter in palermo only to find out that we don't have extra insurance and that they have nothing to do with the autoeurope booking and that we need to pay local full insurance of total €250 and €100 deposit that later on they will return we drop the car off. We also booked a Lancia Ypsilon only to get Fiat Qubo which the lady convinced us is a better category car. She said that when we booked online it doesn't matter that we chose Lancia Ypsilon, that we can't pick a car, only a category. After I complained that fiat qubo is too big for us, we specifically wanted a smaller car because of narrow streets, we got renault clio in the end. The final insurance was €284 and not €250 how she said. When we returned the car, we got the bill that we will only get €66 back. When I complained, the woman said "madam, it's simple math" I am very unsatisfied because the car rental was supposed to be €130 and in the end when we arrived we had to pay €290 extra and we didnt have the option to cancel the reservation because they would charge us some fee anyway. Of course we had the option of not getting the extra insurance but she scared us with big fines plus when booking with autoeurope we picked an extra insurance but the lady convinced us that that is not enough and sicily had local extra insurance. I think it is not okay to trick customers like that and I am completely disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOSEPH - 18 September 2019

" I like booking through Autoeurope because it's one layer removed from the rental company that I can rely on for a clear understanding of what i'm getting without additional charges. "

" Seems every time I arrive the Customer service agents try to up sell additional options, like insurance, road assistance and upgraded vehicles. It's quite annoying when all you want to do is get in and get out with your car fast and the agents try to frighten you with un-insured scenarios. I wouldn't mention it but it has happened every time at the Pisa airport and someone should let them know it's annoying to their customers. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by ANTONIUS - 16 September 2019

" Very good service, although the place where the car rental offices are based is in a very busy neighbourhood, about 500 meteres away from the arrival hall. You walk with your suitcases in between the traffic, which is quite stressful. "

" I received a free car upgrade. I have not yet received the bill of € 101,69 for the additional damage access insurance, but I don't expect surprises with this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ARISTOTELIS - 16 September 2019

" Please see comment above (concerning Budget). Possibly the fault is of autoeurope or of Budget, the final result is the same for me. "

" More than 1 h queue at the reception desk. Stuff was kind, though. During my online booking at autoeurooe.eu I though that the car would be insured without any (or any serious) waiver amount. However, at the desk I had the unpleasant surprise that I would be burdened w 1.900€ in case of theft, and 1.200€ in case of collision. Had I known in advance, I would have planned something else. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CAROLYN - 15 September 2019

" I would like to receive an invoice outlining all the charges associated with the car rental. Thanks "

" Budget staff at the point of pickup in downtown Palermo were overwhelmed with customers. The wait for processing my reservation was over an hour in a very small, hot office. The car was not the class I had booked as it was bigger. There was no bill to check over to ensure I was paying what I had agreed to pay through the reservation. The car had previously been damaged over many areas of its body..so much that I spent a long time taking photos of the damage. The car worked well mechanically, however. When the car was returned the person checking the car over had difficulty discerning where the previous damage had been done because there was so much of it. The photos I had taken were needed to assure the staff person that I had not incurred the damage. I still have not had an invoice from them outlining all of the costs. C. Buck "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SIRACUSA, IT - Reviewed by WILLIAM - 15 September 2019

" Worked very well. "

" No problems. Very friendly and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by VINETA - 13 September 2019

" Good experience with Auto Europe. "

" Budget took as deposit 195.31 euros and didn't return 124.08 euros without any explanation. Now I'm trying to communicate with them to find out the reason. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by OFER - 11 September 2019

" The experience with Auto Europe was good. "

" The additional insurance charges could have been more transparent from the beginning. They doubled the cost of the car rental which was misleading. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by YOUSEF - 09 September 2019

" Very Bad "

" Very Bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by DMITRII - 05 September 2019

" Budget downgrade my car and did not give me anything in return. I booked alfa romeo and got reno kaptur instead. "

" Budget downgrade my car and did not give me anything in return. I booked alfa romeo and got reno kaptur instead. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by JAN - 02 September 2019

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SIRACUSA, IT - Reviewed by TERENCE - 30 August 2019

" Roads too small and lawless in Sicily "

" Yeah it was alright "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VIOREL - 28 August 2019

" Evrefing was perfect "

" Nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KOSTIANTYN - 28 August 2019

" Avis charged me for additional 85.45 euro today. And I didn't get any receipt for it. What it was for? "

" I was waiting in Milan for 90 minutes to get the keys. The speed of counter staff was extremely low. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COMO, IT - Reviewed by ANDREW - 26 August 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by FRANCISCO - 22 August 2019

" With AutoEurope everything was OK. "

" They didn't give a correct check out. Couldn't get any document to prove that the drop-off was really OK and I will not have future consequences "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TAKUMI - 22 August 2019

" Very easy to search cars through nice designed web site. "

" My request was manual transmission. But due to no availability, they provided me automatic transmission. On the other hand, they offered me manual transmission with extra cost. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by SURUBARU - 21 August 2019

" No help from Autoeurope. Nobody answer on emergency call number in Italy. What's that number for? "

" They refuse to give us a car. System problem with ING credit card. They don't care and they didn't provide a solution. 4h we spend on office for nothing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by ROCCO - 12 August 2019

" all ok "

" Had to wait 1.5 hours in line 'cause lack of enployee number at the counter "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SIENA, IT - Reviewed by MAX - 09 August 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARCO - 07 August 2019

" Overall very good. Shame about the long wait to be served when picking up the car. "

" Arrived on a relatively busy Friday afternoon but with plenty of staff available at the desk, only two were operational and I waited over an hour to be served. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEFANIA - 01 August 2019

" I booked, and paid immediately, a car with Auto Europe. As I am pregnant, and I am 51 years old, while I was going to the Termini station to pick up the car I fainted on the street and had to give up. I presented my doctor's medical certificate to Auto Europe stating my serious illness. They replied from customer care that it was not their problem and that there was no reimbursement, even through a voucher to be used for a subsequent rental. I will never rent a car on Auto Europe again and, since I am a journalist, I promise to disclose the absolute non-existence of the ethics of the company in case of health problems. "

" I booked, and paid immediately, a car with Auto Europe. As I am pregnant, and I am 51 years old, while I was going to the Termini station to pick up the car I fainted on the street and had to give up. I presented my doctor's medical certificate to Auto Europe stating my serious illness. They replied from customer care that it was not their problem and that there was no reimbursement, even through a voucher to be used for a subsequent rental. I will never rent a car on Auto Europe again and, since I am a journalist, I promise to disclose the absolute non-existence of the ethics of the company in case of health problems. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by JASON - 01 August 2019

" I don't know weather submitting this will make any difference to the disappointing service provided.We all make mistakes, which we admit to,so to our dissatisfaction our time and money was lost on this booking.A simple click on the keyboard, upset my wife a great deal. "

" Due to a mistake on our behalf by not having the main drivers credit card,it would have cost us €180 more to rectify the problem, after almost 1hour wait with our 2boys. Thankfully another rental company could provide a car there and then for alot less, with a prompt, professional and curtious service. We paid for the rental in full in advance but obviously didn't take the car because of the additional costs.I can tell you one thing,if this is how your customers are taken care of,God help us all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by SECKIN MAZLUM - 29 July 2019

" - The car was new and in a good condition. "

" - I've rent and paid for a BMW, but I only got a Fiat as it was the only available automatic car at that time. It might be the same class, but I know that BMW and Fiat prices are not definitely the same. I asked for a refund but they said it was not possible as they were both in the same class. I'll rent for the lowest fare next time. - I had to wait a very long time for registration. I checked the other companies and they were quicker. Each time I rent from Budget or Avis, I wait much longer than the others. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by LLOYD - 27 July 2019

" I will not pay this rip off! "

" The car was in poor condition with many scratches and even the entire mirror cover was ripped off exposing all the hardware and wires. Then on return they found scratches on the hubcap and are trying to charge my card $375! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BARI, IT - Reviewed by KIMBERLEY - 26 July 2019

" Was surprised when we arrived to find we had only basic cover although booked super cover with autoeurope. Would probably book directly with budget next time. "

" Overall great experience. Great car, no additional surprise costs and very friendly staff who helped us when we left our glasses in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROLANDAS - 24 July 2019

" It was OK "

" Car was almost new (only 1600km on the clock), but after driving 200 km engine check started to lit. Car was on winter tires (in Italy during summer !) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by DANIEL - 23 July 2019

" The car was very good, the service and return services were pleasant. The counter staff kept lying about the content of the rental contract in order to make me pay for additional assurance. "

" The car I recevied had a flat tire, so I had to change it. The counter staff lied about the existence of the spare tyre and forced me to purchase an extra fee for it. Also, the information provided about the rental contract was no correct in respect to the content and provisions of the written text. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BARI, IT - Reviewed by IRINA - 22 July 2019

" We were very satisfied with staff, the car and communication. Highly recommended! "

" Great experience in Bari! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by GIOVANNI - 17 July 2019

" Good experience with auto europe "

" It took more than 2 hours to get the car. People queuing were not manu buy 1 staff member was slow and another one sitting idle doing backoffice work instead of serving customers. They then charged us a penalty for delayed pick-up. Ridicolous "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JERZY - 12 July 2019

" HORRIBLE "

" Sorry to say that but they cheated on me. They charged me more than they should. I paid twice - online by autoeurope and then when i was taking the car. They upgraded the car with no reason. without explanation. I waited in line 2 hours almost to get a car. The conditions of the car were horrible - many scars and so on. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ROME, IT - Reviewed by MILES - 11 July 2019

" Fine "

" Budget staff at Rome airport are scammers. It was exhausting. Never again. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by CEZAR PETRU - 10 July 2019

" I have a question regarding the over charging of 82.53 Euro. Can some one to make me understand, why? Thank you "

" I have a question regarding the over charging of 82.53 Euro. Can some one to make me understand, why? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NIGEL - 10 July 2019

" You should give explicit instructions in BOLD CAPITALS in your booking voucher advising customers to not only ring the car hire company but also you in case of flight delay. You should also lobby the EU to legislate that if a customer notifies a flight delay and confirms they are through security at the departure airport the hirer has to hold the vehicle no matter how long the delay. "

" Despite notifying Budget direct that our flight was delayed and them knowing our flight number, they did not hold our vehicle. They then claimed that they only had Group F vehicles and charged 250% of the original quote. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by LIVIA - 08 July 2019

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ROME, IT - Reviewed by IULIIA - 07 July 2019

" On the site of AUTO EUROPE we paid REFUNDABLE EXCESS WITH SUPER COVER for the car, but the gentleman from Budget claimed that the super coverage was not included. Thus, we do not understand what we paid for. "

" The gentleman at the front desk imposed on us not quite the car we ordered. We prepaid an advance payment for fuel and it has not returned it yet, although they returned the car with a full tank!!! "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DANIELA - 01 July 2019

" No comment "

" No comment "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LYUBOV - 28 June 2019

" That was not clearly stated that credit card should be with owner name printed on it "

" You force me tonerviuse because of credit card and it took me 4 hours to negotiate with two managers alternative way to rent a car so as the results you charge extra money and do not return it yet even you promise that. Also you charge for empty gas tan but in fact we return it full of fuel "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ROME, IT - Reviewed by CRISTIAN - 19 June 2019

" All quiet and nice "

" Prompt response in any request. And a fast drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by DENI - 18 June 2019

" Gooood! "

" Gooood! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 13 June 2019

" Auto Europe was very helpful - however, the check in experience poor "

" The car was in excellent condition - drop off was easy. I did not appreciate the budget representative encouraging me to add additional items - it was confusing and in the end more expensive than needed. I felt that I was taken advantage of during check in. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAWRENCE CHONG HONG - 04 June 2019

" Very good website to compare prices and different class of vehicles available. Straight forward to book and pay for the booking as well. "

" The line to pickup cars were very long, and they didn't use the ticketing / numbering system even though they have one. We had to stand and queue in line for almost an hour. Also, in the contract they mentioned that if the petrol is not full upon returning the vehicle, they will only charge EUR 1.33 / Liter. However, when we returned with 3/4 Petrol left, they charged an exorbitant amount which cost even more than full tank petrol. Just beware of the fine print. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by JAMES - 03 June 2019

" Worst rental car experience I've ever had by far. Car had problems, I called everyone possible from Budget, Avis and Autoeurope and no one seemed to have a solution to get us a new car. This car had 75000 Kilometers and was not being maintained. It doesn't take much to see the brake pads need to be changed. "

" Very poor experience. My wife, 2 small children and I rented the car in Rome to drive up through Italy to Germany. We were stopping along the way to see different places. We noticed after a few hours of driving the brakes were sounding bad. We stopped in the Bolzano Office and let Budget know about the problem but they stated they had no cars available there. We then tried Tesero and Innsbruck before having to leaving for Germany. No cars were available. We got to a small town in Germany called Hohenschwangau and had to call emergency roadside assistance when the brakes were starting to grind. Budget towed the car away and we had to get a Hotel room while we waited for them to provide us a new car. 2 days passed after contacting Budget, Avis and Autoeurope numerous times. Finally budget told me the only solution was to get back to Bolzano where they would have a car for us. The only way to get there the day they said this was by Taxi. The cost was 380 euros, which I had to pay for, along with a canceled Airbnb and 2 nights in a hotel. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

AREZZO, IT - Reviewed by ALESSANDRO - 07 May 2019

" Overall I was satisfied. "

" Car was not available, I had to pay for an upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ATTILA - 06 May 2019

" Auto Europe must be kind to give informations about the amount of money to be paid at locally! Not just the voucher price. "

" Thanks for the possibility to give feedback. I'm not satisfied. My problem is the difficuty around the fees and the payments. First I paid 150,46 EUR for the voucher, which is contains Refundable Excess with Super Cover! There was no any information about the additional cost which will be paid at local desk. I was totally confused when the counter girl ask my credit card and I had to pay more 409 EUR. She said that Budget will transfer the money back when I drop off the hired car. This is only a deposit. I understand that I have to pay for the insurance, but I want to know the exact amount of money what I will have to pay locally, before I arrive the counter desk! Finally, at the drop-off, I signed a paper that the total amount of money what I had to pay was about 350 EUR. PLEASE! Send me the detailed bill about that money. I would like to know what was this money for? And of course please pay back the difference between the 409 EUR and the 350 EUR! I'm looking forward your answer, best regards, Attila Tóth. My e-mail address is atoth126@gmail.com "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MUDIT - 22 April 2019

" I paid about 50€ extra for a coverage that isn't very well explained on the website. Transparency is key to customer satisfaction and I felt this is completely missing from the current customer journey "

" Insurance option selected at autoeurope wasn't comprehensive enough. Had to end up paying 30€ per day additionally over the counter to fully cover damages "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by JAMES - 15 April 2019

" It may have been better to rent through the company than through a third party. "

" We ended up paying $140 more than we were initially quoted. We ended up being forced to rent through Avis as they said they didn't have a car through budget. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MAGD - 10 April 2019

" It took so much effort for literally nothing. "

" It was one of the worst experience in my life. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by TOMAZ - 08 April 2019

" Paying additional insurance - I paid two times, on time a super cower to Auto Europe and another one to Budget since they explained to me that your super cower does is not valid. This is a rip-off, and I will do no more business with Auto Europe or Budget. "

" Really slow motion. I have NEVER experienced such slow service. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ATHANASIOS - 29 March 2019

" Auto Europe is a very helpful company that help me find the best possible rental car. I use it in the past I do not have any problem at all. "

" When I go to pick the car, they informed me that because the previous customer did not return the car, they did not have an automatic transmission car for me. Instead they provide me with a manual transmission car and besides that instead of a Mercedes a class or similar car they gave me a fiat 500 max, which I consider to be a downgrade. So they provided a downgraded car which was with manual transmission instead of automatic. Because I was with my family on holidays I did not wanted to make a big deal but for certain Iam not going to book from Budget again. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by VASILE-CLAUDIU - 23 March 2019

" I was not able to see from my voucher how much money I should have on my card to be freezed, of course based on my reservation. If other modification will be made at Budget desk , this value should modify . "

" 1. The lady from Budget, was not able to tell me how much money will be blocked on my card based on my reservation. 2.Was unfriendly and was not able to understand why I need to know how much money will be blocked (even if I was trying to explain that to be able to pay I need to know from start how much money \i should have available on my card ) 3. The esthetic problems of the car were mentioned to be 3 and after I was checking the car I saw more than 10. And of course , if I was not observing these issues they probably wanted to be paid by me. 4.After 5 days the money freezed from my card are still freezed. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by VALENTIN - 20 March 2019

" we booked via autoeurope and indicated that we need to go to Austria. The booking was confirmed, however, at the end it appeared that with this rental company we cannot take the car outside of Italy - so we needed to rebook a car on last minute with different supplier and for a bigger price. "

" the rental process was smooth, the car itself had lot's of scratches "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTOPH - 11 March 2019

" Nothing to say, everything worked very smoothly "

" all went very well, no issues and the price was very good too "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by LAURYNAS - 09 March 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by MITKO - 28 February 2019

" Perfect! "

" Perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ZHOR - 14 February 2019

" ... "

" Very bad costumer service, they did not deliver the car for papiers reasons, and they confirmed that we will not be charged. it was not the case "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PAULI - 04 February 2019

" Auto Europe was fastest to reply to my complaint that there was problem with Budget. Thank you for that. But I was disappointed that you could not help me either with the problems with Budget. For a customer it is impossible to document all the damages of the car before leaving the carpark. For example, we had some photographs of the car in the dark carpark and at the first stop outside the carpark. But like small crack in windscreen, it does not show easily in photograph. It needs really close up picture with good camera. I even asked my wife to photograph the windscreen damage, but she could not get enough good picture of the damage as the camera did not focus in the correct spot in transparent window. I still feel cheated and if possible I will not use Budget or Auto Europe anymore. "

" We picked up a car from Budget Milan MXP. The car was parked in a tight spot and it was touching the other car. It was impossible to inspect it well in the car park. None of the damages were marked to the papers. We asked personnel to mark one damage that we instantly noticed. He marked it Italian language and left quickly. Many of the damages were left unmarked. One example was stone chip and crack in windscreen. We had car four days and crack continued to grow in length. When we returned the car they pointed out the crack in windscreen and charged 800+ € for that damage. I feel cheated. I made a complaint to Budget but they ask me to show proof that the crack was there when we rented a car. I do not have proof of all the possible damages that car had when we got it. But why they do not show us any proof that damages were not there before our use? They do not have any proof either. That is why I feel cheated. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by CEZAR - 30 January 2019

" more or less was OK "

" After they unlocked my deposit, I found that they keep 3.56 EUR... for what? The phone line does not work is like a loop... I'm disappointed. When I left the car, because all was perfect, they promised me that the deposit would be fully refunded... "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ROME, IT - Reviewed by VITTORIO - 25 January 2019

" See above. Lack of clarity about the amounts charged (greater than the amounts of the contract) is a major negative. Is there a way for me to discuss the billed amounts? "

" The car was not well maintained, but my main complaint was that I think I have been overbilled. I think I should get a refund for the excess charge to my credit card. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LA SPEZIA, IT - Reviewed by ROBERT - 24 January 2019

" Super fast and easy to book. "

" The experience was mostly good, however, when I collected and dropped off the car the budget computer systems were down. This meant everything was done by hand and I've still not received anything from Budget like receipts or anything. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by COSTIN DAN - 22 January 2019

" was afraid because of the reviews read on google about rental scams in Italy, but luckly it was not my case. Normal experience like everywhere with Budget. "

" I was afraid because of the reviews read on google about rental scams in Italy, but luckly it was not my case. Normal experience like everywhere with Budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ZIAD - 19 January 2019

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by MIKE GLEASON JR - 18 January 2019

" It was budget the problem, not auto car. "

" At the counter they employ tactics and don't explain well things so that they take a big amount on your credit card. Then when you return the car, you are not re-imbursed in full. They straight lie into your face. "This will be reimbursed" when it is not. They are crooks. At 60 euros for 4 days they try everything to make money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by RUXANDRA OTILIA - 16 January 2019

" We didn't have any issues with autoeurope "

" They have given us a faulty car, with a piece that broke off underneath. We had to go by ourselves the the nearest airport to change the car (1.5hrs drive). The counter staff was extremely helpful, but upon return of the car at the correct location, we got overcharged, for wrong location???, and "extras" worth 1700euros, without any explanation as to why. Moreover, they charged my credit card without approval as on my receipt is mentioned "client refuses to sign". "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by DAVID - 15 January 2019

" You cannot take care of the details so not fault of your. But note, Budget demands an international driver's license. Few people have one. Enjoy my money. "

" After paying for the car I was told I could not rent it because I do not have an International Driver's license. I rented from another company, as I do often, and had a great holiday. No thanks to Budget. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARCO ARCANGELO - 07 January 2019

" Good experience. Recommended "

" I signed a contract with the rental counter, but I did not receive a copy that was promised to me by email. It would be better to print and deliver to the customer a paper copy of the contract when the car was delivered. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by LEONARD - 05 January 2019

" Have been booking with Autoeurope for years and will hopefully continue to do so :)... "

" Very friendly staff... Easy and fast collection and drop off process! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNA FRANTSESKA - 04 January 2019

" Auto Europe is my first choice for years. "

" It's a shame for a company like this to charge you 80 EUR for half tank of diesel. For the record it cost me 60 EUR for a full tank. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARI, IT - Reviewed by EDUARDO DANIEL - 01 January 2019

" Positive experience "

" Everything was very easy (pick off car, return car, papers, etc). The only problem was the car steering: it needs to be adjusted (the car tended to go to right) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANTOINE - 27 December 2018

" would not say it was a positive one "

" I was charged an additional 60 euro at the counter for isuarce I had already paid online.when I booked 0 waiver. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by TOMER - 14 December 2018

" I was charged for snow chains even though I was already charged by Autoeurope. I would like a refund of 15 Euros. "

" I was charged for snow chains even though I was already charged by Autoeurope "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ALEXANDRA - 04 December 2018

" I was initially not a fan of conglomerate sites like yours but you were recommended by a friend and indeed i have found your prices very reasonable. I have to say if the prices on the car hire websites were similar I would by preference use those but as long as I get good service from you I'm happy! Now I have to see what your organisation is like when something goes wrong!! "

" Very easy all round. Loved the way when I dropped off the car a member of your ground team approached me and greeted me by name!! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by EGONS - 21 November 2018

" Rent car was perfect condition, useful for our trip in Italy. "

" This was my first time, I am very satisfied with the car rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GROSSETO, IT - Reviewed by CRISTINA - 19 November 2018

" everything perfect "

" everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JULIUS - 18 November 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by JAN - 14 November 2018

" I have submitted the claim at your drop office and also by email. "

" I have submitted the claim at your drop office and also sent by email. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by JOSEPH - 12 November 2018

" So easy to use the website. I have always used Auto Europe and always get a good deal. Emails are replied to within the hour. Excellent service and the toll free number is so handy. "

" Very efficient young lady, but could be a bit more friendly. She did know her job and did it well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RICHARD - 12 November 2018

" I have no issue with Auto Europe in reference to above. "

" On arrival I had to wait over 40 minutes before being served. I took a ticket (which had options for Avis or Budget) and waited and noticed at least 5 people who arrived after me where served before me. When I complained they said the others were "priority" or Avis customers. But I asked that if "priority" or Avis customers kept arriving after me, when would I ever get to the front of the queue? I also asked why Avis customers appeared to have more staff allocated than Budget and the girl I asked said she was dealing specifically with Avis, but by the time I was eventually served she started to deal with Budget customers too, so was clearly giving preference to Avis customers! As a Hertz Gold member I do understand the idea of "priority" customers, but the waiting time and treatment of other customers on this occasion was unacceptable. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by ROBERT - 07 November 2018

" Fuel handling option not honoured by actual rental agency. "

" Intrasparent and fraudulent fuel handling at Italian catania station (e.g. required pre-fill on invoice without vehicle tank being filled, not registering full gas tank on dropoff on invoice). "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BOLOGNA, IT - Reviewed by OMIROS - 01 November 2018

" The counter wanted to see the booking in order to confirm that the second driver was free of charge. This is unnecessary information, they should already have it in their system. "

" We booked a Nissan Qashqai or similar, and they provided a Ford Focus insisting it is the same category. This is not how it appears categorized on your website. At drop-off they claimed that we were responsible for a scratch that was not marked on the lease. Obviously they did a poor job checking the car condition and they tried to put the blame on us, that acting in good faith did not take pictures upon pick-up. I had to ask for the previous drop-off reports of the particular car and say I would file a complaint, before they agreed that the car was delivered in the same condition as it was picked-up. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ORNCHUDA - 01 November 2018

" I am happy with Auto europe. "

" Car is quite new with only 10000 km. But it looked old with scratch on the outside and also need cleaning for inside. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LA SPEZIA, IT - Reviewed by ROBERT - 01 November 2018

" Very easy to book online and no headaches "

" Super easy collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by GICU - 30 October 2018

" Next time i will avoid Budget and i will tell to all my friends to stay out of their services. "

" I came in the parking lot with the car and the person from Budget who inspected the car told me that the right rear tire is damaged. I wasn't aware of that, but i didn't inspected the car properly when i took it, so i cannot dispute this situation. Budget representative told me that the tire should be replaced, but t my opinion is that the tire don't need to be replaced. Further, Budget rep told me that the insurance will cover the damage and he asked me to sign the invoice because i will be reimbursed for the total amount. I replied that the fees and surcharges like "location surcharge" and "road tax" should not be charged, because they don't represent any product or service that i used. As you can see on my voucher from Autoeurope, the road tax is included in my rental, together with airport taxes. As i was dissatisfied with your representative answers (they were confused and with no meaning) he told me to go to the desk to solve my requests. When i arrived at the desk i discussed with one of Budget rep. At the beginning she was confused about the invoice that i got from the guy from the parking lot and she called him. I heard that they were talking about those fees and surcharges and she told him in Italian language, without knowing that i understand, that those should not be in the invoice. So, when i asked your representative from the desk what "location surcharge" is representing she told me that these are "airport taxes because of the accident" !!! What accident? We are talking about one scratched tire and about 50 euro for so called "location surcharge" !!! This is 15 euros more than i paid for the rental. I asked Budget rep to show me where is written about "location surcharge" and why i should pay for this and she replied that anyway i will be reimbursed by the insurance company for the entire amount so i don't have to be bothered by that. It's exactly what the guy from the parking lot told me, but nobody told me what i should do and nobody gave me a claim form or any information about the insurance or the insurance company. Another representative of Budget was involved in the conversation and gave me a copy of terms and conditions, that you can see attached. I don't see anything about "Location surcharge". I told them that i consider the whole situation an abuse and they told me that the insurance company will reimburse me with total amount. I'm totally confused: how can i be reimbursed? Another source of confusion is this: i searched the prices in Italy for Goodyear tire for Peugeot 308 SW and they are between 79 and 98 euros, so why your company is charging 156.41 euro without VAT ? It's almost double of the normal price. How can i know that the tire will be replaced? It is a normal principle of all charges/payments: they have to have to represent a certain product or service, otherwise they are illicit/unlawful. Ok, i can agree that a certain cost for damage processing fee is due, is written in the voucher from Autoeurope, but the other charges are illicit, because they don't represent any product or service that i used. Let me tell you that just a month ago i was in Bari and i rented a car from another rental car company, Maggiore, and i paid only the rental service, without any other surcharges, taxes or fees. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

RIMINI, IT - Reviewed by ALEXEY - 27 October 2018

" I would not say it was a bad experience, but surely not the best one "

" Car was not clear enough on pick-up. Sand on the floor and fingerprints on glasses inside. I cleaned it in 10 minuets. Looks like it was too hard for Italian stuff. They charged me 15 euro for the cleaning on drop-off. Car was in a regular condition after 1 week of usage, nothing extraordinar. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SORRENTO, IT - Reviewed by EVELINA - 26 October 2018

" Auto Europe communication was perfect, Budget communication in their office in Sorrento was not pleasant and not customer friendly, very unhappy "

" Thestaff was not very pleasant "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARI, IT - Reviewed by EVANGELIA - 25 October 2018

" My experience was good enough. "

" The experience with Budget was very good but the main problem is that you cannot understand how much will be the final cost of the car when you rent it online. I mean that there are several extra charges that are necessary to feel safe driving abroad. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SAMUEL - 24 October 2018

" Auto Europe has been good to work with and the process is always simple. "

" The guy at the counter 3 times wrote up a contract with the additional insurance and tried to trick us into signing it. We refused each time because our credit card provides automatic insurance on car rental, which I fortunately had a copy of the terms. He kept trying to convince us that it wouldn't work. And the price of the insurance was 1 1/2 times the price of the rental. They didn't have the car we reserved and tried to convince us that to upgrade to a better car it had to be part of a package with the additional insurance, so instead of 180 EUR it would have been almost 500 EUR. We just had to keep refusing and refusing. We didn't want an upgrade and it wasn't our fault they didn't have the car we reserved. And when we refused he would write up another contract with insurance with some other excuse. It was like he was trying to wear us down and not notice he kept adding it and he was waiting for us to just sign off. Then finally he wrote up the contract with only an additional 35 EUR for windshield protection and at that point we were tired of fighting him so just let it go even though we didn't want it. It was exhausting and took so long to get out of the rental car office. I don't think I'd rent from them again. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by MARK - 19 October 2018

" Really impressed with the car I rented from Win Rent in Bari, I wanted to keep it for 3 more days, but you were unable to help, hence renting this car from Budget. It would have been nice, if it were possible to keep car for longer. "

" none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by KARIN - 18 October 2018

" n/a "

" Had to wait quite a while at pick up, but drop off was excellent "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JERRY - 17 October 2018

" No problems. "

" No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARRY - 17 October 2018

" With Auto Europe I don't know. With Budget never more "

" When i booked the car through Auto Europe, when you first started it said it was a inclusive package with such insurance! After we returned the car, undamaged on Oct 14the as planned, it was OK however today we noticed they took 275 € from our cc as the insurance we had signed for which we absolutely thought was included in the package we choose. Very dishonest, right now that it's going to make a change on our trip. Very disappointed. When in Canada will take it to the Budget there. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by ALFONSAS - 13 October 2018

" Overall very satisfied, great clean car, great service and friendly counter clerks, no problems at all. However - we felt uncomfortable signing the contract agreement where it was not easy to understand what each check box (mostly in italian) on the contract meant. The clerk did every effort to ask us the right questions and clarify with us whether we want any additional insurance from Budget, however only because he sounded reliable person we signed all the checkboxes which he marked based on our responses, but truly though we did not fully comprehend what each of the checkboxes meant. Suggestion to AutoEurope to improve - next time it would be great to be able to familiarise with an agreement in advance and have Autoeurope guide/advise how to not get accidentally/unknowingly check a wrong checkbox, as that causes unnecessary stress for everyone. Moreover this is something that i hear from multiple other of my friends who rent cars either from autoeurope.eu or from rentalcars.com, the main complaint from them being that overall the agreements of most rental companies are different, oftentimes containing low quality tiny text print, and simply confusing most times. Autoeurope please help your customers to have less stress and be comfortable when signing the agreements. My advise to Autoeurope would be - please incorporate "Note to rental company" section on your voucher and agree with rental companies so they use those notes on the voucher as a basis for the rental agreement. "

" Overall very satisfied, great clean car, great service and friendly counter clerks, no problems at all. However - we felt uncomfortable signing the contract agreement where it was not easy to understand what each check box (mostly in italian) on the contract meant. The clerk did every effort to ask us the right questions and clarify with us whether we want any additional insurance from Budget, however only because he sounded reliable person we signed all the checkboxes which he marked based on our responses, but truly though we did not fully comprehend what each of the checkboxes meant. Suggestion to AutoEurope to improve - next time it would be great to be able to familiarise with an agreement in advance and have Autoeurope guide/advise how to not get accidentally/unknowingly check a wrong checkbox, as that causes unnecessary stress for everyone. Moreover this is something that i hear from multiple other of my friends who rent cars either from autoeurope.eu or from rentalcars.com, the main complaint from them being that overall the agreements of most rental companies are different, oftentimes containing low quality tiny text print, and simply confusing most times. Autoeurope please help your customers to have less stress and be comfortable when signing the agreements. My advise to Autoeurope would be - please incorporate "Note to rental company" section on your voucher and agree with rental companies so they use those notes on the voucher as a basis for the rental agreement. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MUNTEANU - 12 October 2018

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ASHLEY - 08 October 2018

" Read previous comment "

" It took 3hrs to finally get out rental car at Florence airport last week-shocking customer service would be an understatement "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PÉTER - 07 October 2018

" Easy to use and good value. The only thig is that Budget does have a Palermo downtown drop off point, but we couldn't select it on Auto Europe's website, and had to drop the car off at Palermo airport, which was unconvenient. "

" The car was good, not perfectly clean but otherwise OK. At first they tried to give us a smaller car at the counter (Citroen C3), but after seeing that we were travelling with a kid and big suitcases, we got a Fiat 500L which was adequate. Unfortunately we couldn't change the drop off point at the counter, so had to drop off at the airport and get a shuttle back to town, which was a bit unconvenient. Overall a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by THEO - 05 October 2018

" Easy booking. No experience (yet) with handling in case of refund of expenses resulting from car damage. "

" Pick-up procedure takes a lot of time. Car offered was in lower category than the one booked. Only after some arguing with counter staff did I get the right car category. Same inconveniences occurred in previous occasions as well. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10