Auto Europe
- North America
- Central America
AVIS SPAIN
CUSTOMER REVIEWS
- 7.8
- 8
- 8.5
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS SPAIN Car Rental Reviews
Average Rating for Avis :
MALAGA, ES - Reviewed by IONUT OCTAVIAN - 20 July 2025
" I don t have. "
" I was dissatisfied with the collaboration with Avis because I received a smaller car than I booked. I booked a Seat Ateca and received two alternatives: Ford Kuga or Renault Symbioze. I chose the Renault and they had a hard time fitting our luggage, and since we were 5 people we were a bit cramped. Last year we rented a Seat Ateca and we managed very well in the same formula of 5. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by STEFAN - 14 May 2025
" Easy to find the best deal for type of car you need "
" Great new car, good experience at pick up queue and drop off queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 05 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATIU - 29 April 2025
" nice "
" good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRIAN - 15 November 2024
" Very happy. "
" An excellent company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RONI - 29 September 2024
" I reached out to auto Europe with requests for help but the representative wasn't willing to offer help with cancelling the reservation or even charging only a small cancellation fee. "
" My flight was delayed due to weather coming conditions and the Avis office at the Barcelona airport closed their office at midnight, despite knowing they have customers on route. This was extremely frustrating and I had to rent a different car with Sixt. I payed more the double my money and got nothing in return. An Avis representative was still at the parking lot, and despite my requests for help he left home and I was left stranded and without any vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by JAMES - 22 September 2024
" i use autoeurope as it is very easy to use. hope i get support from you regarding this avis experience. "
" service was a disaster, to drop off impossible to find entrance, not only us, there were about five cars complaining. they just leave the car cos they would miss there flight. now avis is requesting an extra 130.39euro for location surcharge, optional services and refuelling. lol what a joke. i emailed them and told them that i am not agreeing with this. i refuelled till the machine stopped filling and i have sent them the photo of the receipt, fuel station is at the airport. also why the location surcharge and optional services? i would have never excpected this from avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ARMANDS - 07 August 2024
" Ok "
" The car itself was very compact for expected midsize car. Just about too small. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BENJAMIN - 29 June 2024
" Autoeurope gave us the wrong address to pick up the car and when I rang them for help the woman said she couldn't speak enough English to help me and transferred me somewhere else but after ten minutes of panicky waiting they hadn't answered me so my son eventually figured out how to find the office, which had moved. Not impressed at all. I will only ever deal directly with the car companies themselves in future. And I was charged extra in the end, so we didn't even save any money. "
" The pickup location was extremely difficult to find, and then we had to wait for over half an hour to get the car "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CHARLES - 03 June 2024
" Good value "
" The staff at the Madrid location was great! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN SEBASTIAN, ES - Reviewed by ILIAS - 22 May 2024
" no need to add the extra insurance when booking. Better add the one offered by Avis when receiving the car "
" Everything very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by FRANK - 15 April 2024
" Good site. Easy booking and well organised site. "
" Trouble free rental. The only inconvenience was trying to get a taxi to and from the Atocha rental station - not directly an issue with Avid "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORENSE, ES - Reviewed by JOSE A - 31 March 2024
" Refer to # 3. Excellent service, Good customer satisfaction. Excellent car! "
" The Attendant at Ourense Train Station was very knowledgeable and professional. He gave me advice and it was great to have had someone like him. I have used AVIS before with no problem. I am also a member of AVIS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUOZAS - 27 February 2024
" No issues from AutoEurope side. "
" Was not happy about counter staff pushing additional insurance, after being told I am not interested. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PETER - 26 February 2024
" The car had a minor steering fault which I reported on return. I was also surprised to see in my completion statement that Avis think I did 2000kms whereas the truth is more like 400kms. Avis staff were fine. "
" Firstly, there were many bodywork, dents, and scratches of a minor nature. According to the contract, there was no damage, but I insisted on looking at all the damage with one of their representatives. I also took photographs. The damage was added to the contract was fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ARUNAS - 11 February 2024
" Everything was fine, except one quite big damage to the car was not in the contract. "
" Everything was fine, except one quite big damage to the car was not in the contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by OLIVER - 20 December 2023
" We are satisfied with AutoEurope's rates and ease of booking. "
" We like Avis in general, but the office in Tenerife is terrible. There is no signage indicating where to go to get the shuttle, so we wasted time finding it, then waiting for the bus, then the huge line at check in. Drop off was even worse, as there was no one manning the return booth, so we had to wait in the check in line. After waiting for a long time to speak to someone about the return, I was told I had to leave to fill the car at a closer gas station, even though the tank was 8/8, so I had to leave, come back, and wait in the line again, then wait for another bus. Terrible customer service and experience all around. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KARL - 24 October 2023
" very easy to use "
" counter staff very efficient. car nice and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by GREGORY - 11 October 2023
" Everything went well except there was confusion about the Excess amount. Avis charged much more than what was printed on my Auto Europe contract. I was asked to send a copy of the Avis rental agreement to Auto Europe so you could sort it out .. but I never received any confirmation. Fortunately I didn't do any damage to the car so it didn't matter. But I suggest you sort out your deal with Avis. "
" All good .. except there was no sign in the carpark as to where to drop the keys at Malaga Train station. We walked around the car park a few times looking for the office .. but it was upstairs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 24 September 2023
" Overall the experience with Auto Europe is always very positive and the service is excellent. I understand that there are circumstances that are beyond Auto Europe's control, such as the ones I mentioned above. Thank you for your service! "
" The car had a lot of minor damages on the outside, to the extent that I had to take a video as an alibi and proof just in case they tell me that I damaged the car myself. The rear door had a squeaky noise from the first moment we drove and it was quite annoying. On another note, I've been warned by Avis staff that the Excess quoted by Autoeurope was not correct and that it was €3,000. I found this to be quite intimidating as my Visa limit is set to that amount... so I wasn't quite prepared for that. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by VALENTIN - 06 July 2023
" Not to try again !!!! Same on you Avis !!! "
" Even if I buy from Auto Europe full insurance for the car at the desktop they told me that is not enough and is not a good insurance . They charge me for another insurance with 258 euro and they say to ask to Auto Europe to send back my money for insurance!!!! At the end after i put the key in a drop box I realized that I fogged a cap in the car.I send a email to ask to send me that cap because has a sentimental value and they say that it was not in the car !!!!!! Even if i saw the cap after i close the car and drop off the key !!!!! No comment!!!! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by JORIK - 07 May 2023
" BR "
" Experience very good. But the parking area on Las Palmas airport is far away from the airport building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CLAUDE - 05 April 2023
" Very positive "
" All positive. One of the first times i got the exactly the car as booked. Very friendly check in . NO deposit ! No pushing for additional insurance or service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ELAINE - 08 September 2022
" Booking with AutoEurope was easy, no problems with booking or pickup everything was as expected. "
" Very quick and efficient pick up and drop off. Friendly staff. Car was great too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LEE - 25 February 2022
" If there are hidden charge by chosen rent car company, your site is cheating your customers. please explain to me about Avis invoice detail. "
" There were many additional charges beside booked price. I totally disagree with it and upset. With customer's credit card, they could do anything they wanted. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAL - 07 December 2021
" It depends how this inconvenience finishes... "
" Hello, Actually, I´m not satisfy at all. Why? We wanted to return the car but the car was broken - we couldn´t start it. We had to take a taxi to the airport (cost of 23 Eur) + we couldn´t refill the car (we did just around 200 km) - Avis took from my card 73 Eur. Plus, another money was taken from my card - 150 Eur. Unbelievable! Please could you help me somehow? Thank you, Michal Fric "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by EDGARAS - 23 August 2021
" - "
" In general I'm very satisfied with AVIS. The only problem was, that on vehicle pickup the car parking was quite dark, so it was quite hard to inspect the car. During pickup inspection found a few small scratches, that were not marked in the contract, hovewer, the staff was very helpful and marked those scratches. To sum up - I'm very happy with AVIS and will probbably use it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GANDIA, ES - Reviewed by JAMES - 21 August 2021
" Friendly staff and very quick process to pick up and drop off the vehicle. "
" Friendly. Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by PETR - 01 August 2021
" no problems "
" service was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GEORG - 13 April 2021
" Good price, flexibility and range of providers "
" Fast pick up and return, no complications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by ANTHONY - 29 October 2020
" Avis is the best of the rental firms you use. "
" Good efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by ANTHONY - 22 August 2020
" I will be using AVIS as my preferred rental firm in the future. Far superior to the others. "
" Used AVIS this time and found them to be excellent. Far superior in service and condition of the car than the other rental car firms we have used in recent months. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by JESUS - 16 July 2020
" Very good experience "
" Fantastic people working there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VALERII - 10 March 2020
" I need some help dealing with companies like Avis "
" It's a fraud company.I returned the car at the agreed car station in Barcelona.But Avis charged -off 1210€ for returning as they declared in Valencia. I have never even be in Valencia.I sent Avis my bank statements of buying fuel before returning the car near Barcelona,but no answer from them for 10days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SEVILLA, ES - Reviewed by MARCO - 27 February 2020
" So far so good "
" I had to secure deposit with 2 creditcards! Not that there would have not been enough funds with the booked c-card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALAN - 25 February 2020
" The online reservation process worked, but it was not clear at all how the process worked, and the extra insurance information was not clear or concise. It took quite a bit of research and reading to feel comfortable enough to reserve a vehicle in another country and using an online process. "
" While we were able to pick up our vehicle ok, we did find the staff less than overly friendly. The staff member that assisted us was very quick-worded, did not explain the process very well, and somewhat abrupt in his attitude. We were not greeted very well and did not feel very welcome. The staff member also seemed a bit offended when we showed them our pictures of small scuffs and small areas of damage prior to our picking up the vehicle...damage that was already on the vehicle before we left the reservation office. We just wanted to document any previous damage before we left, to ensure that we would not be charged any unnecessary fees for prior damage. Upon our returning the vehicle, again we were not promptly greeted and had to begin the vehicle return process. And again, we were not informed how the return process worked. After I turned in the vehicle keys, we were not told what to do next. After a long wait, I again had to initiate the conversation to ensure our vehicle was being checked in properly. I also had to ask many questions to ensure we were not being charged for all the prior damage areas on the vehicles. We were also not informed how their shuttle to the airport operated...again, more questions we had to ask. I also asked for a final receipt to have confirmation that we turned in the vehicle and were not being charged any unnecessary fees or costs. The staff member quickly and abruptly remarked "you'll receive a receipt within 3 days." We still have not received any final receipt. I would be very hesitant about reserving a vehicle again through Avis at that location. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MADRID, ES - Reviewed by KRASIMIRA - 24 February 2020
" Super "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SERGII - 16 February 2020
" all good "
" overall good, try a bit to upsell additional cervices too hard "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IDRIS - 01 January 2020
" The car was good but my current experience with the over charging and making it impossible for use my card during this festive period has left me stranded. "
" I just noticed that Avis has deducted over 1500 GBP from account for car hire that should cost 562 Euro, thereby running my account RED. I am unable to use my account during this festive period. This has left us stranded. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAMPLONA, ES - Reviewed by MLADEN - 26 December 2019
" Everything ok. "
" They didn't return my deposite after returning the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
VITORIA, ES - Reviewed by JAKUB - 08 November 2019
" . "
" We did not get requested car. Staff was very unhelpfull at pickup. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MARTINS - 02 November 2019
" see above "
" I was told at the counter that the car is brand new, and there is no need to check for dents and other damage. But when I picked the up at the parking, I found out the isnt brand new, has a milega of about 13000km and there is significant dent and some scratches. But we solved this and otherwise everything was ok "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAL - 15 October 2019
" Dear Madam/Sir, We would like to appeal against a charge we have been charged for our Booking Confirmation 17162258 and AVIS contract 3671743115. We had an accident when 2 of our tires got flat. Long story: This happened ~20:30 and we were able to call the road assistance and Avis Assistance and sort all things out by 21:30. However, we have been told that AVIS Airport South is closing at 23:00 and it would be too late to pick up another car. We also been told that Airport South (cca 50 mins away from our location) is the only place to pick up a new car. When we asked if we could pick it up at Airport North (cca 15 mins from our location) it is not possible. We agreed that we will then come by taxi the next day after Avis will call us in the morning to sort the taxi transport for us. Nobody called. After My 100th call (see attachment) with incredible long waiting time with my limited Spanish I was able to arrange a taxi at noon... Taxi refused taking us to South Airport saying that our car is prepared in North and that it is closer. I tried to claim that I am aware of the convenience but that AVIS need to rent us the car in South where we rented it. Taxi driver called again AVIS and told us that North it is (his EN was limited to any further explanations). Arriving after noon to the airport we were asked to pay 100 euros for the accident. Although we claimed "zero excess liability" we have been first told that this is not including the tires. "Because it is not normal to have 2 flat tires. It is only 1 usually". Claiming that is it non sense, they changed their story and said that we need to pay for the road assistance then. Charge of 100 euros was unevitable. No further discussion was allowed pointing us to your email for any complaints. Then we were given VW Polo as substitute vehicle. Although I asked if Polo is a compact car as we ordered that type (as my wife is in 7th month of pregnancy we had 1 big luggage) we were assured by Avis staff that it is compact. After waiting another 30 mins in the garage for "the car to arrive" the small Polo arrived. Of course our 1 big luggage didn't even fit in the trunk. Therefore, we returned to the office as I found on your website that VW Polo is definitely not a compact category for 2 luggages and we went back to the office. There we have been told, surprisingly, that they know that the car is smaller category, but it is the only category they had. After 30 mins of explanation that unfortunately that is not our problem and that we were willing to wait night and half a day for the replacement car with my wife heavily pregnant they agree to bring comapact car to us in next 3 hours to the airport. Short story: We were charged 100 euros for unexplained reason. We have been first told that the charge is for tires as our "zero excess" does not cover tires. Requesting to see such a policy the argument has been changed to pay for the road assistance required to tow our car away. Again, we were refused to see any such policy and we were pointed to this email address for any complaints. Could we please appeal against the charge and ask for a return of the money. Please also consider our horrible experience on our vacation that was really unpleasant. We are a loyal customers and we would like to trust Europe car that they could help us in these situations. "
" Since you asked: Dear Madam/Sir, We would like to appeal against a charge we have been charged for our Booking Confirmation 17162258 and AVIS contract 3671743115. We had an accident when 2 of our tires got flat. Long story: This happened ~20:30 and we were able to call the road assistance and Avis Assistance and sort all things out by 21:30. However, we have been told that AVIS Airport South is closing at 23:00 and it would be too late to pick up another car. We also been told that Airport South (cca 50 mins away from our location) is the only place to pick up a new car. When we asked if we could pick it up at Airport North (cca 15 mins from our location) it is not possible. We agreed that we will then come by taxi the next day after Avis will call us in the morning to sort the taxi transport for us. Nobody called. After My 100th call (see attachment) with incredible long waiting time with my limited Spanish I was able to arrange a taxi at noon... Taxi refused taking us to South Airport saying that our car is prepared in North and that it is closer. I tried to claim that I am aware of the convenience but that AVIS need to rent us the car in South where we rented it. Taxi driver called again AVIS and told us that North it is (his EN was limited to any further explanations). Arriving after noon to the airport we were asked to pay 100 euros for the accident. Although we claimed "zero excess liability" we have been first told that this is not including the tires. "Because it is not normal to have 2 flat tires. It is only 1 usually". Claiming that is it non sense, they changed their story and said that we need to pay for the road assistance then. Charge of 100 euros was unevitable. No further discussion was allowed pointing us to your email for any complaints. Then we were given VW Polo as substitute vehicle. Although I asked if Polo is a compact car as we ordered that type (as my wife is in 7th month of pregnancy we had 1 big luggage) we were assured by Avis staff that it is compact. After waiting another 30 mins in the garage for "the car to arrive" the small Polo arrived. Of course our 1 big luggage didn't even fit in the trunk. Therefore, we returned to the office as I found on your website that VW Polo is definitely not a compact category for 2 luggages and we went back to the office. There we have been told, surprisingly, that they know that the car is smaller category, but it is the only category they had. After 30 mins of explanation that unfortunately that is not our problem and that we were willing to wait night and half a day for the replacement car with my wife heavily pregnant they agree to bring comapact car to us in next 3 hours to the airport. Short story: We were charged 100 euros for unexplained reason. We have been first told that the charge is for tires as our "zero excess" does not cover tires. Requesting to see such a policy the argument has been changed to pay for the road assistance required to tow our car away. Again, we were refused to see any such policy and we were pointed to this email address for any complaints. Could we please appeal against the charge and ask for a return of the money. Please also consider our horrible experience on our vacation that was really unpleasant. We are a loyal customers and we would like to trust Europe car that they could help us in these situations. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ARUNAS - 29 September 2019
" Excellent. "
" Very good! The car had no radio antenna and bad radio connection during the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTONIO - 27 September 2019
" Overall very satisfied "
" A little waiting period at pick-up (10 minutes) but the counter staff was very efficient and courteous. Seamless drop off at end of rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALFRED - 17 September 2019
" Easy & efficient site for rentals "
" Car was a bit scratched, etc on outside. We are still waiting for a refund of the mandatory prepaid fuel charge because we returned car with full tank and had a receipt for our fuel refill. I'm. A bit concerned because we asked for receipt for the full tank but we were not given one when we returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by IVAN - 17 September 2019
" I have used Auto Europe a number of times when travelling abroad and will continue to use it. "
" Very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FELIKS - 12 September 2019
" Ok. The only problem - is difficulty with finding shuttle bus stop. "
" Upon arrival to Tenerife South it was very hard to find shuttle bus - there was no signs and nobody from the sfuff could help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALEXEY - 10 September 2019
" no problems as usual. "
" The car was not cleaned properly inside. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by FRANCESCO - 05 September 2019
" Very good prince for car rental included insurance package "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MURAT - 02 August 2019
" very pleased "
" check in employee was great, car condition was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by ANDREAS - 31 July 2019
" Everything was fine. Gödde Price smooth procedure "
" Everything was fine. Gödde Price smooth procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RAIVIS - 23 July 2019
" Very greatfull "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEDIMINAS - 23 July 2019
" ok "
" Car condition was ok, only problem with it was smell inside. Previous users smoked inside it and for us, non smokers, smell was a bit irritating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GUNNAR - 12 July 2019
" Good staff and easy to rent. Good car and good price. "
" Good staff and easy to rent. Good car and good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RENATA - 01 July 2019
" Everything was excelent "
" Every thing was excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by RICHARD - 28 June 2019
" I took with Auto Europ the super cover so I thought the coverage was high but the Avis team sold me other insurance at least it cost me over 3000 HKD so far from the initial price provided by Auto Europ so very disappointed "
" not enough Staff at counter so need wait to get car and same to drop off Car not really clean very pricy insurance "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by SAFARIN - 25 June 2019
" Very good service from Auto Europe.. Responded promptly to our difficulty during the avis car collection. "
" Very clumsy collection of vehicle, unable to compromise on the card payment, paid for child seat but never received. Return vehicle was very slow and the representative was nobody was attending and unresponsive.. Not cooperating to our return.. Waited like 30mins before telling us where to proceed. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by JOSEPH - 11 June 2019
" excellent "
" beautiful car, efficient and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SANDEEP - 10 June 2019
" I have raised a reimbursement claim for the charges as I have paid from Super Excess cover and received no response which is very irritating. "
" Average - There is a claim for minor scratches which I am not entirely convinced unless it was done while the car was parked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DARIUS - 15 May 2019
" Autoeurope - perfect choise. "
" No explain why I payed extra: for fuel or other? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHANUS - 11 May 2019
" Everything great except for being cheated into paying over E363 extra for insurance by Avis "
" We were asked whether we want insurance at pick up. We said we already have. They replied that they can see that, so they only take a hold on the credit card. At delivery we were informed that they keep that as it was insurance that we signed for. We would like advice please on how to proceed to claim it back if possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by SULTAN - 05 May 2019
" Na "
" Good experience overall. The only downside is the pickup experience. The staff needed extra information that I already provided during the booking. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by HATAM - 31 March 2019
" It was great in general. "
" Everything was great, except at counter there were too many client and only one staff, so very timely to get the car. And lastly Madrid Airport has a very unfriendly directions to Rental parking, for return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANTHONY - 05 March 2019
" Very efficient in the overall process. "
" The counter staff at check out is very nice on up selling options to me, without being pushy. Really appreciate her effort even eventually did not take the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CLAUDIA A - 19 February 2019
" The employee who helped at drop off was nice. "
" The employees at the front desk were not welcoming at all. I think I will get a smile from a machine than the employees who checked me in. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MOLLY - 07 February 2019
" Good service "
" Dropbox was hard to find "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by KERLIT - 18 December 2018
" BAD EXPERIENCE, they dont give us our prepaid money back - fuel upfront cost and charged 2 times refuelling service charge. "
" BAD EXPERIENCE, they dont give us our prepaid money back - fuel upfront cost and charged 2 times refuelling service charge. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MADRID, ES - Reviewed by VORONOY - 27 November 2018
" in general every thing was good. I was offered even better better car for the same price. "
" the queue was short (3 people before me) but I was wait at least 30 minutes. it was an only one person on the desk on Saturday morning "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ARUNAS - 12 November 2018
" Everything went smoothly. "
" Wasted an hour in a queue. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 12 November 2018
" Quick and efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PATRICK - 31 October 2018
" Europa are good value. "
" I was told by Avis that my Visa card was being refused by my bank, in fact Avis tried without any permission to input an incorrect pin twice resulting in it being declined. My bank told me this later on investigation. This is a form of fraud to get me to use an alternate card. They also insisted I buy extra insurance despite having Europas Max cover. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ANDRA - 22 October 2018
" please see above "
" Although the overall experience with the car booking and the actual driving experience was perfectly ok, I do have to mention this particular incident that took place at the rental office. From my personal experience, it seems like a pattern the fact that you never get the car you actually booked, but a car of a slightly lower value. To be more specific, I booked on-line (and paid) a VW Golf from AVIS - there were 3 compact cars available on the website at the moment of booking, having different prices, in the following ascending order: Seat Leon, VW Golf and Audi A3 (all from AVIS). At the rental office in Malaga airport (although this exact situation happened at other renting locations), I was informed that the only car available for my reservation is a SEAT ARONA. At this point, I have to mention that I booked the car with at least 6 weeks in advance and that I arrived at the rental office at the exact time I indicated in advance. The lady from the rental office already started doing the contractual formalities when she announced me that I will get the SEAT ARONA, "the only car available and it is similar to a SEAT LEON, just higher". It was in vain to explain to her that the VW Golf I booked is superior to the alternative I was offered. The attitude of having to accept the ONLY alternative that I was provided seemed quite disturbing. Moreover, when picking-up the car in the car parking, I was surprised to see that VF GOLF and other compact cars were right next to the SEAT ARONA I was taking (the other cars seemed ready to be taken, not in the checking process). It is not the only time this uncomfortable situation happened to me when renting cars from Avis. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GEORG HARALDUR - 13 October 2018
" All together excellent. "
" No much to complain about. The car was excellent, M.Benz 200 automatic, even better than the one we ordered. Our only complaint is that we were told that the extra insurance we decided to by would be € 88. We rejected the one who included front screen and tires. Yet AVIS did charge our credit card for the complete insurance of € 125,79. No big deal, but we think that you should ask AVIS to repay the difference of € 38 in order to put things straight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by WAYNE - 02 October 2018
" Auto Europe are great.....Avis is RUBBISH "
" The day before pickup, we rang the number on Avis website.....tried 5 or 6 times...no answer Then the next day we go to collect the car and the Avis lass checking counter which is supposed to be open at 7am - but no they are shut. The competing company next door said "SHE IS SOMETIMES LATE" We waited 30 minutes...no-one still showed up. We went down to the return car section and the Avis lass there was open - she input our details and sorted car. Then she says to remove the insurance excess you need to pay E350....the rental of the car was only E310 ???? What the ??? Then she can't work out the days for charging us the excess ???? Then she doesn't know how to show us the GPS ???? We are now not impressed !!!! We had booked a car the week before thru you guys - with Europe car who we have used before many times in Europe - they were VERY good. Avis are rubbish in Australia and seem to be rubbish in Europe too - and we will never use them again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by SIMON - 28 September 2018
" Was very good in overall, and the price also "
" Quick pick up and return. Car was in good condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GILLIAN - 27 September 2018
" See above "
" Avis was outstanding my plane was late but they kept the car I would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CHUN FAI - 18 September 2018
" Excellent service when we need urgent assist in Spain, many thanks! "
" When we'd accident of windshield broken. They arranged a towed car and additional car to pick us up and then replaced a same model car to continue our journey in Spain. Avis did a very awesome job immediately. Thumb Up, Cheers! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by EDUARDO - 12 September 2018
" Excellent value for money. "
" Of course they tried to sell extra insurance and weren't clear about the fact that they would charge me fuel at a high price. They encouraged me to bring the vehicle back with an empty tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ARKADIUSZ - 11 September 2018
" I don't think I will rent a car any more. "
" We did not get the car that we have reserved. We have booked Volkswagen Golf but got another one with 7 sits which took significantly more petrol than Golf. In addition we needed to pay 45 Euro more for some insurance. Finaly 90 euro deposit was reserved on my credit card. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by SHMUEL - 05 September 2018
" Easy to reserve. Car is as promised. "
" Very nice and relaxed people in the Tenerife north branch. The only thing we were missing is a book of car instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BURAK - 30 August 2018
" You offer competitive prices rather than everyone "
" Waited 1.5 hour to pick up car !!! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ABDULRHMAN - 24 August 2018
" Auto Europe should securemy payments. Instead, i have been charged twice "
" I have been charged twice and i still don't know why "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by GHOBAD - 24 August 2018
" When we arrived at Avis, we were told that they have no information about the extra insurance we had already purchased through Auto Europe, and that if any thing were to happen to the car, we would be liable. We were not able to reach anyone at Auto Europe on the phone to reconcile the issue. Avis said we had to purchase their own insurance to be covered for any damages. This was a surprise to us and we would never book through Auto Europe again since there is not guarantee what we end up with. "
" When we arrived at Avis, we were told that they have no information about the extra insurance we had already purchased through Auto Europe, and that if any thing were to happen to the car, we would be liable. We were not able to reach anyone at Auto Europe on the phone to reconcile the issue. Avis said we had to purchase their own insurance to be covered for any damages. This was a surprise to us and we would never book through Auto Europe again since there is not guarantee what we end up with. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IVAN - 18 August 2018
" Same as above "
" Everything great! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JUHA - 16 August 2018
" Fast and cheap "
" Avis charged 28€ extra because the fuel was not 0,3L full in the tank. Absurd. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STANISLAV - 09 August 2018
" we hope that our experience will not repeat "
" when we droped-off the car, we needed accepted extra fees-insurance and extra products... total price was more than twice higher than the original confirmation "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SAMUEL - 08 August 2018
" Very good "
" We appreciated that the AVIS representative waited for our flight to arrive even though it was almost past the closing time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETYO - 06 August 2018
" Everything was at a top level. "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TIBERIU - 06 August 2018
" being at a counter, Avis staff informed that my insurance issued by Autoerope is not ok and need to pay another...280 eur only for insurance not complete cover. So...total i paid for this rental more then 700 eur. it was like a rubbery. "
" hello, being at a counter, Avis staff informed that my insurance issued by Autoerope is not ok and need to pay another...280 eur only for insurance not complete cover. So...total i paid for this rental more then 700 eur. it was like a rubbery. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GERONA, ES - Reviewed by VITALIJUS - 16 July 2018
" Good experience. Great customer services. "
" Good costumer service. Nice people. Happy to rent a car from there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by ABBAS - 02 July 2018
" Perfect "
" Great and professional, not greedy like other cheap companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BORISS - 01 July 2018
" As always - autoeurope. is the best rent car services provider ! "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NICOLAE - 24 February 2017
TENERIFE, ES - Reviewed by ALEXANDROS - 29 October 2016
" I didn' t face any kind of problem with Auto Europe. "
" When I rent the car (22 Oct 2016) I was aware that the company would block an amount of money from by credit card. When I returned the car (24 Oct 2016) they told me that the money would be unblocked from my card the same day. BUT today after 5 days, still there is an amount of money blocked in my card AND I don't find anyone to speak with from the company, during my phone calls to AVIS in TENERIFE. "