AVIS ITALY Car Rental Reviews

MILAN, IT - Reviewed by LAURI - 17 September 2025

" Auto Europe booking site is fine, but the service of the car rental company was a disaster. "

" We had to wait almost an hour to get the car, even though i had specifically indicated the pick up time (and fight nr) on my booking. Finally, instead of MB (what I booked), they gave me a Škoda!!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by ALEXIOS - 19 August 2025

" The insurance bought on auto Europe site was not recognized by Avis. We had to buy the insurance twice. "

" Avis staff were efficient and polite. The car they offered was a lower price level than the one booked "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MILAN, IT - Reviewed by GEOFFREY - 15 August 2025

" The reservation was straight forward and easy. No problems with my reservation. "

" The service after the use of the vehicle was less then stellar. I promptly received my invoice that indicated I had overpaid. I responded with the following as per the email direction if I had any questions on the Invoice: Good Day, I received this Invoice and I have a question about Montant du / amount due. It indicates 0 However there seems to be a credit due 1389,02 - 1045,03 = 343,99. If so, when should I see it credited to my credit card? If I am reading the Invoice incorrectly please explain. I sent this 4 days ago and the only response I have received to date is: We confirm that your request has been received and registered in our system under the unique reference number A9314C5D. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ROBERT - 15 June 2025

" Auto Europe did an excellent job only marred by the experience with Avis (who also padded the bill with additional charges they convinced us to incure) "

" First vehicle provided by Avis had several warning lights illuminated on dashboard. after going through entire process of rental again, a replacement vehicle in good condition was provided, "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by EDUARDO - 11 June 2025

" As mentioned "

" The car was with 80% of the fuel? I returned with 90%, and it also has a crash on the side. The car doesn't look nice "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by YOUNESS - 07 March 2025

" Nice car and nice experience. "

" Staff of avis at Linate airport are amazing from the pick up desk to return team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 07 March 2025

" If the costs had not tripled by the Avis car rental, I would have listed a 10, but as things happened, not only will I not recommend you but I will make sure to warn others about our experience "

" There were many hidden charges, on top of the rental charges paid on the website. They told us that insurance will only cost an extra 50 and charged us 300+ for it. They scammed us because we were tourists. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by KEYVAN - 03 October 2024

" Good platform to compare and filter many rental options. "

" The vehicle was in a good condition; pick-up and drop-off facilities were a little too busy. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALLAN - 11 September 2024

" Beat up car, unfriendly staff "

" The car was full of dents and a flat tire "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by LACHLAN - 26 June 2024

" We did not realize the full coverage supplement was through a third party carrier / Auto Europe. The Avis counter rep tried to pressure us into buying the Avis full coverage supplement. We declined....but it was a confusing conversation. "

" Hectic counter experience at airport Florence, IT. Car had some previous minor damage which we were not told about until we checked it back in. We were told there were no Hybrids at that lot, but the car we picked up was a Hybrid. We received no instructions on charging in Italy "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by DAVID - 01 February 2024

" I do appreciate AutoEurope for their sincerity in the process "

" I will be opening a customer support case concerning Avis in Catania Airport. What I experienced was nothing short of deliberate fraud. It makes me sad that even after being a savy consumer, Avis deliberality lied about the car rental. More details will be on the case "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by ANASTASIA - 22 January 2024

" Everything was excellent. Thank you "

" It was a nice experience without any problem at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STRESA, IT - Reviewed by GREGOIRE - 27 October 2023

" Very good overall "

" Pretty good overall "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by ROBERT - 29 September 2023

" Unfortunately, I had to cancel my reservation because of an accident. I purchased the insurance in case of cancellation. Hello, this is Robert Mihalovich, my voucher # is EU19781250-1.  I have been trying to call to cancel my reservations. Unfortunately, I broke my glasses last night and will not be able to drive the car I reserved. I will have to cancel and take trains. Please let me know what I need to do to get refund. Thanks, Robert I tried the following, but no response from anyone. I called the following numbers on 9/20/2023 I left messages but didn't get any response. I also sent the following email to on 9/20/2023 to: reservations@autoeurope.ie lloydscxl@autoeurope.pt Hello, this is Robert Mihalovich, my voucher # is EU19781250-1.  I have been trying to call to cancel my reservations. Unfortunately, I broke my glasses last night and will not be able to drive the car I reserved. I will have to cancel and take trains. Please let me know what I need to do to get refund. Thanks, Robert Please let me know how I can get a refund. Thanks, Robert Mihalovich rmihalovich@fuse.net 001 8597505016 "

" NA "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by CARL - 07 September 2023

" Overcharged, underserviced, disgraceful waiting process to obtain the car. A genuine disaster. "

" I had to wait two hours in line to obtain the car at the Palermo airport. Terrible process. Extremely inefficient staff. No discernible system. Never again. The car was dirty, a tire was underinflated, no windshield washer fluid. Avis and autoeurope should be ashamed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

VENICE, IT - Reviewed by SAMUEL - 18 July 2023

" Paid in full months prior for the rental to be charged an extra fee of $513.79 when I returned the rental and was not notified of any such charge until I looked at my credit card statement. "

" Paid in full months prior for the rental to be charged an extra fee of $513.79 when I returned the rental and was not notified of any such charge until I looked at my credit card statement. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by HRAFNKELL - 20 June 2023

" see above "

" Initially Avis would not accept our Icelandic driving licences (which are European and valid in Italy). This was however resolved by the manager on site. The staff were friendly, courteous and efficient throughout. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ADRIAN - 12 June 2023

" Everything was ok. "

" Everything was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by ROY - 20 May 2023

" Not sure that the additional driver and insurance costs were accurately communicated in the contract. "

" Cost of additional driver and insurance was exorbitant so we opted out of insurance. Unfortunately for the first time ever we had an incident which cost dearly. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by DANIEL - 20 May 2023

" Hidden fees after I thought I had prepaid full amount "

" $1000 euro in extra fees that weren't disclosed to begin with. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

SIRACUSA, IT - Reviewed by ZIGA - 12 May 2023

" Pickup location was wrong, only updated when I inquired. As a result I had to walk extra 20 min with luggage to the "new" location. Not sure if all rental conditions info on the new voucher was correct but it was still accepted just fine. Before pickup I was spammed with emails and that I would need a credit card in my name. Debit card was accepted like always, without comment and worked just fine. Deposit amount noted on the voucher was wrong, I only had to leave a deposit for the fuel already in the tank. "

" - a bit of waiting time to get to the counter - pickup process prompt and simple - attendant thoroughly inspected the vehicle with me and noted ALL damages without complaint, so great - car interior was not fully clean, crumbs and such - cargo cover was missing - car was running great, no issues or complaints - got a bigger car compared to what was booked, upgrade is always nice but maybe not the most ideal for sicily :) - very fast return, but I was charged for fuel at the end, by mistake. This was resolved promptly through support email and charges returned, but I had some trouble finding the correct support email address since the one provided in the receipt email was invalid "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by S DIANE - 24 April 2023

" Typical rental experience "

" Went relatively smoothly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAUL - 09 March 2023

" Good Job "

" Very easy booking with reasonable rates "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GUDBJARTUR - 03 March 2023

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by LORRAINE - 09 February 2023

" Booking very straight forward and good selection of cars to choose from "

" Still waiting for a response regarding the payment I made to ahtoeurope and the amount Avis entered onto my invoice "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TURIN, IT - Reviewed by MILKO - 08 February 2023

" I already recommend it to my son''s next rental! :) "

" Everything was smooth and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FLORIS - 03 January 2023

" very slow to get and return the car bill was almost double the voucher "

" bill was double the voucher; except for fuel not uinderstandable "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by VALERIE - 31 October 2022

" Auto Europe was fine. "

" First of all, many dings on the car. were NOT marked so I had to go over the whole car and add all the dents. Secondly, the car was not cleaned. There were cigarette ashes ,dirt and sand in the car. The attendant did partially vacuum the car for me but it was gross. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by RONALD - 30 October 2022

" Everything went well "

" Our car was ready at pick up, the staff explained the contract effectively "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by GLYNIS - 29 October 2022

" Fine "

" Three months after the rental return and I am still trying to recoup unfair, inaccurate, and unreasonable charges to my credit card. They charged a refueling fee on a vehicle that had broken down, and "processing fees" on traffic tickets that I had paid. I will never rent from Avis again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ROME, IT - Reviewed by ADAM - 12 October 2022

" Our experience was ok except the mystery charge at the end. We were never explained why we were charged extra by Avis. "

" When we dropped off the vehicle there was an additional charge of 56,70€ and we don't know why. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by ANATOLIJ - 06 October 2022

" See above. "

" Everything was good but the car smelled of smoke, mats were dirty, tire pressure sensor warning light was on all the time. I had to spend time finding a place to check the tire pressure. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by DANIEL - 29 September 2022

" My experience with Auto Europe was ok but think rental car agencies that work with Auto Europe should be required to behave in an acceptable fashion in order to participate. We paid for our car in full ahead of rental to avoid this type of situation but still had to deal with dishonest rental car agents. "

" Brought the car back and Avis agent said the outside was dirty and I needed to get it washed (I'm on vacation in Italy...??) It was a black car and a bit dusty but nothing a hose down wouldn't clean right up. I've never been asked to wash a rental car on return before. He said he had to charge me 60 euro for "full detailing" but if I wanted to I could pay his friend 20 euro to clean the car. I refused both but was thoroughly irritated by the entire interaction. The agent got upset with me for refusing to sign the credit card bill and we left. I couldn't believe it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by VITALI - 18 September 2022

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by BOYAN - 30 August 2022

" Be careful with a bigger car in Italy. Too many small one-way streets in cities. "

" Avis didn't have the car I booked but they gave me a free upgrade to Jeep Compass. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANGELO - 29 August 2022

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 16 August 2022

" not satified at all. "

" we have chosen for Lancia Ypsilon and at desk for receiving the car they said we could only have Fiat Panda of motor 1000cc. This was no what we ordered. So in order to have that car we had to pay extra of 261 EUR. We hired 2 weeks and after 1 week we had no airco anymore (due to non maintenance of the car). Ad it was 38° outside. The car was damaged at all paces when we received the car. We are not satisfied at all. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BARI, IT - Reviewed by MINDAUGAS - 16 August 2022

" Convenient web portal, information is clearly and conveniently presented both on the web portal and later by email. "

" Good car, good customer service - upsold me rent of higher class car, and I was really happy about that (good understanding of customer needs), everything was explained, etc. Price was high, but there was a vacation season, and other companies offered even higher prices. I will use AVIS services again when needed. p.s. I did not have any accidents, fines, etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by ADRIAN GHEORGHE - 04 August 2022

" Was very easy "

" The staff was very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KHALID - 01 August 2022

" So so bad "

" Not like it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by DOO WON - 29 July 2022

" reliable "

" reliable "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALERNO, IT - Reviewed by CHRISTOPHER - 24 July 2022

" All fine "

" All went very smoothly. The only thing that came as a surprise was having to pay an additional fee for cleaning the car. This has always been included previously "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BOURGOGNE - 22 July 2022

" All good "

" Very good No issue "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by WILLIAM - 18 July 2022

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JAISEN - 17 July 2022

" See point 3 above. Very disappointed about the extra charges. Buyer beware. "

" I am very disappointed that I got hit with a charge for up front fuel service. This was not explained appropriately to me and my wife when at the counter. We were told that we only needed to make sure that we filled up the tank beyond the level in which we received the car, which we did. So, I filled up the tank to 7/8th full which was more than when we received the car. However, we got hit with a charge equivalent to a full tank of fuel. Not right and not fair. Other than that , the care was dirty when received (trash) and also had a large dent in the back quarter panel. That said, other than this fuel issue, the counter person was very helpful especially when we had to upgrade our vehicle to a larger vehicle. I note that the 7 passenger vehicle that we originally rented rented could fit 'just' 7 people but with NO luggage. The website indicates that some luggage is possible as well as the passengers. This may be possible if you JUST had a backpack. Created lots of havoc and stress trying to make it work only to have to change to an upgraded vehicle with the upgrade charge. We did like the upgraded car. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AREZZO, IT - Reviewed by MARIANNE - 16 July 2022

" no "

" They were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by NATAN - 15 July 2022

" Good experience overall. "

" Quick pick up, great car, quick drop off. Good experience overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AREZZO, IT - Reviewed by MIHAELA - 13 July 2022

" Good experience "

" Nice experiece "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by GIANNI - 04 July 2022

" The location listed for drop off in Cagliari Sardinia (downtown) has not existed for 2+ years. We picked this location for ease of dropping car due to proximity to B&B in the city centre. We wasted hours of our time and gas$$$ trying to determine where the drop off was. We went to an alternate location , in the middle of an industrial area before having to go to the airport to return the car. We had to train back into the city! I have the documentation listing the drop off that does not exist. Also, our car was NOT available when we went to pick it up at the Olbia airport even though we did call to advise a later(4 hours) pick up a day in advance. They had the nerve to upcharge us $7 Euro/day to provide us with a car because "who knows when I will have a car ready for you". The Olbia airport location, had 1 staff and no one outside. We spent 1 hour running back and forth (from parking lot to airport terminal) with pictures of significant marks on the car for them to document. All of this in an dark, unlit parking lot. Needless to say we feel that we should be compensated for all the issues including the outrageous extra cost we were forced to pay. "

" The location listed for drop off in Cagliari Sardinia (downtown) has not existed for 2+ years. We picked this location for ease of dropping car due to proximity to B&B in the city centre. We wasted hours of our time and gas$$$ trying to determine where the drop off was. We went to an alternate location , in the middle of an industrial area before having to go to the airport to return the car. We had to train back into the city! I have the documentation listing the drop off that does not exist. Also, our car was NOT available when we went to pick it up at the Olbia airport even though we did call to advise a later(4 hours) pick up a day in advance. They had the nerve to upcharge us $7 Euro/day to provide us with a car because "who knows when I will have a car ready for you". The Olbia airport location, had 1 staff and no one outside. We spent 1 hour running back and forth (from parking lot to airport terminal) with pictures of significant marks on the car for them to document. All of this in an dark, unlit parking lot. Needless to say we feel that we should be compensated for all the issues including the outrageous extra cost we were forced to pay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MILAN, IT - Reviewed by DAN - 25 June 2022

" All smooth and easy "

" A breeze! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by RUSSELL - 24 June 2022

" Being charged for pre-existing damage, illegitimately, makes me not want to rent cars anymore. "

" Avis has claimed we damaged the vehicle, which is false. Because of previous experience with damage claims, we photographed the vehicle extensively before getting into the car to document its initial condition. After the rental, we eventually became aware that Avis had charged our credit card, and eventually found an "invoice" for damage with poor photographs embedded in a PDF attached to an innocuous looking email acknowledging return of the vehicle (which is why we didn't notice it immediately). We also received an unexpected email from, apparently, an insurance company requesting a "statement" but without referring to any specific issues. We responded to both emails as soon as they were discovered, provided proof the damage existed prior to our rental, but have not heard back from either party. I contacted my bank to dispute the charges. I have no proof that it is intentional fraud, but it sure feels like it. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by VICTOR - 13 June 2022

" Easy to communicate and provide competitive prices "

" 1. I would prefer to communicate with Avis in English; 2. Staff at Bologna was very helpful but needed more time to explain insurance and petrol algorithm "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by OZGUR - 10 June 2022

" I rented a car by your website from Avis on 16/05/2022 to be picked up from Catania City Center on 3 June 2022. The car was to be picked up from Catania downtown office at 10 am. However, I trusted the voucher and went there around 2 pm because on the voucher it says that it would be open until 6 pm. Unfortunately, the Avis office was closed because they were working until 12:30 on Saturdays. However, in the e-mail from you, it was clearly stated that it is open between 14 and 18 on Saturdays. My only mistake was not going at 10 o'clock due to my private affairs. Afterwards, I had to go to the airport office and I made a new reservation from you and picked a new car by paying a difference of about 150 euros, and this car was of a lower brand than the car I was going to rent first. The new voucher is attached (EU19287593-1). On top of that, I was informed that I would pay a fine of 200 euros. It cost me a total of 350 euros and a couple of hours with my kids. We had to take a taxi from the closed Avis office to the airport and had to wait there for hours. Considering that I rented another car from you by paying €150 more I ask you not to take the 200 euro fine please. Because your e-mail clearly misled me. If I knew they were not working in the afternoon on Saturdays I would have gone in the morning. As a customer who has been working with autoeurope for many years, I am waiting for your support. "

" Their office was closed in the city. Their staff at the airport have not helped me to solve the problem. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by VALO - 05 June 2022

" Could you assist in case the 75 Euros of child seat maximum charge (VAT included) are still valid towards AVIS and the price difference could be refunded. I could provided original voucher and final invoice from AVIS. The child seat is listed as additional driver option as offered by AVIS. However no additional driver details (name of driving license) were requested or provided. Thank you! "

" The counter lady did offer me to spend less money on the child seat by listing an additional drivel instead of listing the child seat as an optional item. This was the expense was 90 Euros (9 days x 10 Euros) plus 22 % VAT (119.80 Euros Total) that was different from the conditions listed in the voucher. I was finally charged 129.57 Euros from AVIS in addition to the 827.51 Euros from the voucher. The conditions of the AVIS contract were very different in regards to the total sum of payments to what was originally written in the voucher. The total invoice from AVIS was The Voucher car was Category F (Compact Special) - JEEP Renegade or similar. The car which was provided was Category F (Compact) - Hyundai Bayon which is significantly smaller in height and overall size. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by BAKÓ - 08 May 2022

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by GUNNLAUGUR - 28 April 2022

" Easy and good rate. "

" I was given a Hyundai Kona which surprised me as I had payed extra and ordered a Mercedes Benz A class or similar compact car. When I asked the agent about this I was told that this was a similar class because I had ordered an automatic car and it was the same size as the Mercedes A class, i.e. they offered small, medium and large cars and the Hyundai Kona was a medium sized automatic car. He further explained that they had no Mercedes Benz available for me to get. I understand that it was not guaranteed that I would get a Mercedes Benz but it is fair to assume that when ordering "a similar class car" that would include a BMW, Audi, Volvo or a car of similar quality and brand. According to the AVIS Italy car guide (https://www.avis.com/en/cars/vehicles/it) the class I was ordering is "Compact Elite" which the Hyundai Kona can in my opinion not be considered to be. Other than this, I was very satisfied with my experience. The car I received was in excellent condition and suited our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MAIDO - 17 April 2022

" Very bad today, hope will be cleared a.s.a.p. "

" We were taking our car from Napoli Terminal Avis car rent on Sunday 10. April at 14:45. We have get confirmation from the local Avis local employee in there that we can take earlier than 16:00 (they give me car key at 14.45) as it is Sunday, office will be closed soon and if we will end our rent in Rome at 16:00 this will be ok and we do not need to pay for one more day. My wife was there and can confirm all that discussion. Anyway Rome Avis person calculated that we have been used our rent car 4 days 1h 10min and they counted 5 days rent. I am not agree with this at all will not pay for that. I have voucher to 337.81 euros, this has been paid 11.04.2022 to AutoEurope from my bank account, this is confirmed and ok by me. Also deposit 102 euro have been taking as deposit which now think is paid back to me. I see more payments 437.80 euros (14.04.2022 bron), today 540.32 euros (17.04.2022 bron), what is this and why???? Total for 4 days FIAT car rent 1315 EURO??? has been booked from my bank account. Please control all this what has been done, why and I will wait a feedback a.s.a.p. I will made a call to your rental specialist and my bank tomorrow morning. Regards Maido Kalviste +37256485845 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VENICE, IT - Reviewed by IAN - 14 April 2022

" Made it easy to rent and liked having the all-inclusive price. "

" Ordered a Mercedes automatic and received a Toyota Corolla when I picked up the car. Was not happy about being downgraded when I paid for a higher class of car. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by CAROL YEE LIAN - 22 December 2021

" Not recommended. What I paid to auto Europe does not cover my actual rental. The amount difference was not explained to me clearly at all. "

" Very lousy. I paid 760 euro for my rental to auto Europe but Avis billing only showed that I paid 722. There is this difference in fees that are not explained. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by EMOKE - 29 November 2021

" 0 "

" late evening in a dark area ,difficoult check the car. Car was very simple and scrached "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TREVISO, IT - Reviewed by EVGENY - 03 November 2021

" All good. "

" Everything was good. Only the car wasn't clean. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by TAKUMA - 30 October 2021

" Avis is good but Autoeurope is so bad. "

" Avis so nice but the autoeurope is shit.They do not take phone call and it is really troublesome when we would like to make changes of the reservation. Then I called directly Avis and everything goes well after that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DARIUS - 14 October 2021

" No real decision power - neither to influence AVIS nor to propose another option for the same price Hiwever, customer support was rather nice and proposed to fill out the form So - please solve my request regarding refunding a.s.a.p. thanks. "

" My flight was delayed, and AVIS did nothing: - didnt wait for us to come when we landed. Flight's information was included in the voucher - didnt even pick up phone when I rang to annouce them about our delayed flight - and they even didn't give me the same fucking car next day morning, because it was.. another day "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MIKELIS - 26 September 2021

" Easy to use, clear rules but have to read rules carefully written with small letters" as well. "

" Car was clean and in good condition, good offer of fuel refilling in case not returned empty. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by EREZ - 25 September 2021

" Could not modify the voucher "

" Svis service was very efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ALEXANDROS - 21 September 2021

" I FEEL VERY RELAXED WHEN I BOOK THROUGH AUTO EUROPE. RELIABLE AND HELPFUL !!! "

" I SPEND ONE HOUR AND HALF TO PICK MY CAR AT MALPENSA AIRPORT !!!!! I MISSED A VERY IMPORTANT MEETING DUE TO THE DELAY. THEY CHANGED 4 TIMES THE CAR THAT THEY OFFER ME AT THE BIGGINING AND AS A RESULT I HAD TO LOAD AND UNLOAD MY SUITCASES FROM A CAR TO THE OTHER CAR AND TO THE OTHER 4 TIMES !!!!. ΙΤ WAS REDICULΟUS !!!!!!! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by CIPRIAN - 15 September 2021

" Very bad ... "

" They take money from my card without telling me and I have no idea why "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by SAMUEL - 13 September 2021

" . "

" . "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by TIMO - 07 September 2021

" Auto Europe experience was great "

" I booked Mercedes A class, received Ford Ecosport. Alright, that was that "...or similar..." condition, but, cmon, there is a difference between MB and Ford. Office was crowded and waiting period to sign the contract took almost an hour. Contract signing process itself, was quick. Car was not new with 1l 'sewing machine' engine. The process was ok, but experience was not good - it wasn't bad either, but I'd rather try other company than Avis next time. Drop-off was easy and as I didn't have time to refill gas, the charge for refill was also ok. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BARI, IT - Reviewed by AYLA - 01 September 2021

" because of what happened with Avis, I will clearly not book again with them. But also with you because you should have clearly told us that we had to take another insurance. We would never have rented a car. "

" we booked a car with autoeurope with full insurance. But when we arrived at the counter. The woman spoke very bad English and that we were not covered at all. She kept shouting "in case of death". she stressed us out so much that we took the insurance and paid more than 300€ for a car that already cost us more than 700€. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JOHN - 26 August 2021

" Superb experience with Auto Europe as usual. Very disappointed with AVIS. "

" Car was reasonably new Fiat Panda with 9,000 km on the clock. I think that this was a class of car below what I booked. I booked "Economy" not "Mini". I didn't complain at the desk as I wanted a reasonably small car anyway. The Panda broke down on 2 occasions. The recovery people got it working again the first time. They guessed that the people in AVIS did not connect the negative lead to the battery correctly and that it was not recharging properly. It broke down again. They came and took the car away and promised to send me a taxi to bring me to Brindisi which was over an hour away from where I was. They left me on the street in the 40 degree heat for over 40 mins, when I eventually gave up messaging them and calling them and found my own taxi. I then had to go to Brindisi airport, collect the car (an Opel Corsa, which I believe is "Economy" class i.e. what I originally booked) and then I had to drive over an hour back to my accommodation. I lost a days' holiday because of them. I am still awaiting the refund for the taxi, but to be fair, I don't think that I should be charged for the week's rental of the Fiat Panda at all. How can I escalate this? "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by MAXIMILIAN - 24 August 2021

" Can you reimburse the forced upsell of €138 for my trip? Thank you very much. "

" Dear Team Auto Europe, Unfortunately, I felt held hostage at the counter for about 23 minutes with a queue building up behind me, and I was forced to upgrade without remedy. Please let me explain the situation: I was charged €139 extra after lengthy negotiations at the counter. I arrived at the counter and the car I had 'reserved' and even 'guaranteed', according to my reservation, was no longer available. Instead of saying sorry, the counter salesperson, and subsequently also the manager, tried to upsell me... "We are sorry, your car is no longer available. You can however rent a Mercedes E-Class for example. This is €200 extra per day. Either way, you only have automatic cars left, so any car you choose will be at least €50 extra per day, it will be a fantastic car." I refused and asked for a regular stick shift manual. They said they had none available. After kindly requesting again and again, the manager finally agreed to let me take 'another client's' manual Opel Astra Combi. I had to pay €138 extra. Now this is upselling. I had already agreed to upgrade at the moment of booking via Auto-Europe. I accepted to upgrade from Compact to Economy. Subsequently, I have prepaid to 'guarantee' the car. Obviously, I would pick up the car... I had prepaid the car. However, the counter staff was not sure (?!?) and gave my car to another customer. Me accepting the Opel Astra means that I took another client's car. This subsequent customer was probably 'invited' to upgrade as well. This seems to be a systematic sales tactic. > The original booking was €606.92 for 8 days which I had prepaid. > The proposed upsell of was between €200 extra per day to €50 extra per day for 8 days. This represents a 263.6% to 65.9% increase in price of my original booking. > The ultimate upsell of €17.37 extra per day for 8 days that I was FORCED to accept, represents a 22.7% increase in price of my original booking. I understand the practice of cross-selling and upselling. This should be a CHOICE, however. At AVIS, I was FORCED to accept the upsell as there was no equivalent car available. Not only was I denied my Italian make Fiat Cinquecento 500x that I had upgraded to in my booking and that I had prepaid to 'guarantee' my booking, I was subsequently upsold without choice and on the spot and without any remedy. What is more, I had to smile while being upsold, because the counter staff and the manager basically said either you accept the cheaper upgrade or you opt for a more expensive upgrade. This is not upselling, this is extortion... Therefore, I am an unhappy customer and I cannot recommend using AVIS anymore. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by SILVIU ALEXANDRU - 15 August 2021

" Very dissapointed! I was expecting a totally diferent experience for the amount paid. "

" I received a totally different car than what I paid for and the staff at the parking lot was downright rude. The car was damaged and was not mechanically sound!!! One wheel kept jamming and made weard noises and one headlight was not working. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PISA, IT - Reviewed by WOJCIECH - 09 August 2021

" Auto Europe? I wouldn't book car rental abroad with anyone else. "

" While car rentals in Italy are in no sense good value in 2021, I must commend the Avis team at Pisa Airport for their efficiency and friendly professionalism. Collection and drop-off were prompt and trouble-free, and the car was brand new, clean and in perfect condition. Full marks to the Avis staff for a first-class service. (Even though prices are far too high this year!) "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by FRANCO - 06 August 2021

" Disgusted. "

" They do their best to rip you off more euros under the umbrella of insurance and a threat of an exorbitant deposit "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by HSIEN YI - 04 August 2021

" Smooth experience "

" Great "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ESKILD - 03 August 2021

" I feel really sad about our experience - my partner has used Europe before and had good experiences; and I've used Avis many times in the US; so I really would like this situation remedied asap. "

" We have been charged multiple times for the car rental, and we received incorrect information from their roadside assistance, leading to significant charges. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by GABRIEL - 29 June 2021

" I had no issue and that's perfect "

" Everything went smooth. The car was brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDREAS - 12 February 2021

" Ok for service vehicles are in limited range "

" Relatively ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by MARIA DANIELA - 20 January 2021

" The booking procedure is very easy, prices good and the possibility of cancelling the booking until 48 hours before is an asset in times of Covid "

" As no staff was present when I picked up and gave back the car at the parking, I was unduly charged 647 euros for a damage I never caused. They even charges my card before closing the file and letting me know in writing. Scandalous business behaviour. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

SAN REMO, IT - Reviewed by ROMEO - 22 October 2020

" all simple and fast. maybe, from time to time, you should offer some free upgrades for customers that use the site quite often... "

" i booked a Bmw 1 class and was told that they did not have one for long time so a mini, even if automatic and a bit stronger does not match what i reserved. otherwise very nice, fast and not complicated office... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by VALENTINO - 30 September 2020

" more than expected "

" more than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MIKHAIL - 03 September 2020

" I did not get the car and not get refund. "

" I did not get the car and not get refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by DARKO - 26 July 2020

" Although I paid through Auto Europe full insurance of the car, I had to pay it again (twice as much) at the Avis counter. The guy there said that what I paid through Auto Europe doesn't count and that I should read everything before I pay. Very disappointed. "

" They were ok. Not sure about some scratches I have supposed done ... "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TURIN, IT - Reviewed by USAMAH - 15 July 2020

" I'm happy with Autoeurope Site but I think the issue was coming from Avis rental office it self there! "

" When I went there I find The office or desk was close ... then I have to call someone spending half hour on phone to settle down the rental agreement! The car wasn't available then they gave me another then I have to make some deposit to reveal my card details through phone specially to people whom was in the hall around me front of close desk! "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by OLIVER - 06 July 2020

" Very satisfied birah the vehicle and the service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COMO, IT - Reviewed by BRIAN - 03 July 2020

" About car it's fine "

" I had problem with local credit cards registering. Fortunately i had an emergency one working fine "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MATHIJS - 29 May 2020

" last experiences was bad, before the experiences was avote 8 "

" long waiting and no information. dropp off no personal to accept was in office time "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 8

MILAN, IT - Reviewed by CESLOVAS - 03 March 2020

" perfect car, perfect team "

" thank you, very professional team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARVIC - 28 February 2020

" It is the first time we rented a car via Auto Europe. The experience has been a positive one and I do not hesitate to use their service again. "

" Quick pick-up and drop-off of vehicle. The reason are rated the counter staff at 7 is that she gave us a vehicle with countless scratches and defects, under the guise that the car she is giving us is larger than the category we had asked for. Luckily the guy attending to the cars realized and he gave us a much newer one. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by LYUBOMIR - 19 February 2020

" I would totally recommend AUTO EUROPE to a friend. Really transparent process, fast service and good price! "

" Amazing experience! The counter staff was really polite and helpful. However the car didn't have Apple Carplay even though it was relatively good class (VW Passat). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CHRISTOPHER - 19 February 2020

" You wouldn't let me change my booking. Went and booked with Sixt. They helped me alot "

" . You wouldn't let me change my booking. Went and booked with Sixt. They helped me alot "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by URSULA - 14 February 2020

" worse rental ever "

" won't trust autoeurope again...got a rental reserved at the time the counter closed with no warnings...got 5 minutes late because of train delay and lost the prepaid reservation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by NADEZDA - 12 February 2020

" It is my 3th car rental with Auto Europe. Good prices for full coverage. Thanks! "

" Car with a lot of demages "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MILAN, IT - Reviewed by MARCO - 12 February 2020

" AVIS claimed they could not contact a broker to notify us about the change of booking. "

" The car category we booked was not available at our arrival and we were forced to pay for an upgrade, no matter our insistence to have our original price and category. The car was booked at 08:00 but we could only arrive at Milan |central station at 11:20 (note that a major train accident that morning caused several disruptions). We are still to hear from AVIS about our claim. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CONSTANTIN - 10 February 2020

" no comments "

" very bad experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by LAWRENCE CHONG HONG - 30 January 2020

" Pretty extensive options. "

" Pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SIENA, IT - Reviewed by TIMOTHY - 28 January 2020

" I have attempted to have auto Europe assist me with the matter above and I have still not had closure. If it was rectified I would be more open to a positive view "

" Rude staff. They overcharged our booking. It went from 40 euros for 5 days to an extra 180 euros on top for being 30 Minutes late. Auto Europe has still not fixed this for me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by ARMAND - 23 January 2020

" It was very good experience! "

" I did a full refill of the car, they didn't unlock the value of the euro they owed. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by PAUL - 15 January 2020

" Autoeurope is usually really easy to use and happy to help in case of suport issues. Always has the best prices. "

" I book with Autoeurope for the past 10 years and have been a happy customer. However this time, booking with AVIS was a disaster. I booked a Fiat 500L wih winter tyres and at the counter was a offered a Renault Clio. Not at all in the same class. Has to pay 250 Euroes extra to get a different car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TURIN, IT - Reviewed by IACOBOI - 13 January 2020

" The experience was ok not "

" The roblem was that I didn t have any warranty included in the price that I payed, that's what avis employee sed, and payed extra 352 euro. And that s not ok. You need to talk with avis rentals and have same opinions about rentals. And in total i payed for a Fiat Panda 474 euro for only 7 days. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by VILIJA - 09 January 2020

" Experience with Auto Europe is good. Got Voucher pretty fast, answered our call when we tried to solve the problem with a car. Sadly could not really help us, but we understand this was AVIS mistake. We would be very grateful if you could refund us or at least push AVIS Italia to do that/give us their direct email. "

" Very unpleasant experience that almost ruined our all trip. 1. There was only 2 people working, so we had to wait about 2 hours to get a car. 2. We did not remember credit card pin, so agreed to pay full insurance fee 332,62. We have a receipt/check for this amount. But in the credit card information I see that I was charged 395,82 Eur. 3. We ordered a car with wintertires and chains, because we planned to drive from Malpensa to Chamonix. We asked manager in addition if sure we will get a car with winter tires. And she confirmed that there will be wintertires + chains. 4. Thankfully, the first day, while we were driving to Chamonix there were no new snow, so we got there with no problem. But it was snowing during all night, so next morning we realized that we can't use a car - there was summer tires and, of course, no chains added. 5. We bought chains so we could at least drive back from the shop without damaging a car or getting injured. Spent 72,05 Eur. 6. After that we were forced to leave our car in the parking lot and hope for the best that we will be able to leave Chamonix without accidents. 7. So the 2nd day of our trip we practically threw away. Lost 2 hours for buying, adding chains and driving to our AirBnb. After that we did not have a car that we could use. And hanged on the phone almost all day. It was impossible to reach AVIS Italia by call - the did not answer till the evening. AVIS Lithuania said that they can't help - we should contact AVIS Italia. Around 4PM AVIS Italia answered to our call and told to go to the nearest AVIS office to change a car. Because it was too slippery, we took onother car to go the nearest AVIS office - it was about 30 km ride to one side. There we got only a phone number of AVIS France. During the call we got an answer that it is impossible to switch cars because there are no cars in that region for few weeks. 8. For remaining days we did not use a car because streets in Chamonix we full of snow/ice. 9. Thankfully, last day we managed to drive out of the Chamonix safely driving ~10-15 km/h speed. 10. It was very stressfull for me, the driver, because I was responsible not only for the car, but also for two kids (1 and 6 y/o). 11. Returning the car was ok. But at the returning time I can see additional fee?? added to my credit card. I see a reserved amount for 63,20 Eur. And it is still reserved till today. We returned a car with full tank. We have checks for insuranse payment, chains and fuel. But we're not sure where should we apply for refunding. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MILAN, IT - Reviewed by RAHUL - 09 January 2020

" AVIS. Never again. "

" The AVIS staff were very unprofessional. There was a wait time of nearly 2 hours at pick up. I got a downgrade ( manual when I paid for an automatic). They refused to give the car till I bought insurance from them, even though I had insurance from Auto Europe. Tried to sell me snow chains when the rental contract clearly said those were included. AVIS never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CAGLIARI, IT - Reviewed by GORAN - 08 January 2020

" Worth trusting with care when picking up a car - take a good look at the car "

" You had to ask yourself everything. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by IDO - 04 January 2020

" I was disappointed with how Avis refers to the Client of Autoeurope "

" Very unsatisfied . I revived a lower group of car , of what I reserved and paid. The receptionist claimed he didn't have the geep I ordered, and to get another vehicle from the same group I had to add money. I refused to add money and he gave me a car from a lower group. I expect compensation for the mental anguish I caused, we were 4 people with luggage and had to put the luggage on the chair and compress. Was very unpleasant rental. Greenberg Ido Vaocher Eu 17294973 Idogri@gmail.com "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ANA - 15 December 2019

" I don't know if the girl from the rental desk is an Auto Europe employee, but she was so kind to advise me to take photos (I would have never thought of that). I hope it will help me get my money back. "

" I dropped off the car at 5 am (after making a full tank of fuel). Three days later, I checked my bank account and I see that all the money I had were not there. It seems that Avis withdrew more then 500 euros (my rental cost was 157 euros). I contacted the company and I was told that they found a scratch on the front of the car. This in not true and I have it documented with photos. The person at the rental desk advised me to take many photos of the car at pick up and drop off. Now I understand why. I will never take a car from this company again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by BRAD HARNAIN - 15 December 2019

" Staff is good... support is good.. but i didnt get the car that i booked is shit "

" I booked a peugeot 3008... but i didnt get the car with the reason car is not available... and advertisement show 'or equavalent'.. this is fuck asvertisement.. if customer already booked abd paid the type of car.. you should prepared it... this is not walk in... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CARLA - 12 December 2019

" Always offering a wide an interesting range of choice "

" Easy procedures "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEPHEN - 11 December 2019

" I've used you twice, both times for Sicily/Italy (both times receiving nefarious charges that were ultimately refunded - but this is not your fault, rather an issue particular to Italian car rental companies!!). The rental options are clear and the process simple. Thank you. "

" Rejected 1st vehicle due to faulty wiper (it was raining), rejected 2nd vehicle due to damaged air vents, 3rd vehicle was fine. (First time I have ever rejected a rental vehicle in my life btw). No staff available at drop off due to time, dropped keys to main desk and waved off when I asked for a receipt! Had a subsequent charge of €334.77 to my credit card apparently for damage. I disputed this and after some back and forth this has now been partially refunded - I demanded the full refund and have just had an email saying the balance is for an extra days rental and late return fee?? (I dropped the car off in plenty of time). Their customer care is now closed and I will be taking that one further in the morning. Suffice to say I am incredibly frustrated and outraged. Their customer service is inept and I probably would have taken less of a risk renting directly from the mafia!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by TZANOS - 06 December 2019

" It will be the last time I use Avis and I regret having done the reservation on line : I think Auto Europe should apply better control to the companies they work with. "

" Avis has declined to provide me the car because I have used debit card (to AutoEurope) instead of credit credit card. They have actually told that the money I had already paid were lost and would leave me without a car! They asked me to pay in cash ( which I did because I could not travel without a car!!!) and until now they have not even returned me the guarantee. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by EDWARD - 06 December 2019

" This is the first time we have used AutoEurope. How this situation is handled will directly determine if we or any of our family and friends every uses AutoEurope again. "

" This is the first and last time we will rent from Avis. Before our trip, I pre-paid for everything, all ten days of automobile usage, so I expected that when we picked our van up from Rome we may be charged around 100 euros, maximum, for any kind of miscellaneous taxes, airport fees, etc. The rep at the counter hands me a bill for over 1,500 euros! It took 45 minutes, with my wife eventually speaking to the rep and her manager completely in Italian, to end up with a bill of around 21 euros. This seemed reasonable. Now I just checked by credit card and I see a charge from Avis for $1,600.45! I am obviously calling my bank immediately to contest this change and demand a refund from Avis. Regarding the vehicle: when we received it, it was dirty and had considerable damage. The attendant at the departure booth never got up from his seat to see any of the damage. My wife was yelling to him in Italian all of the damaged areas, and he simply yelled back and scribbled on the vehicle diagram. When we dropped off the vehicle we were rushed to complete the process and were not offered a final bill or anything like that. And now I see why...they're simply going to charge my credit card over $1,600 without my permission. This is completely unacceptable! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by KALLIOPI - 02 December 2019

" Sattisfied, except they credit my card and haven't return the amount yet "

" Avis has charged me the amount of 123,21€ guaranty. I was wondering when the will debit my card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SEUNG HEE - 30 November 2019

" Thank you very very much~ "

" I rented the car in Rome and Napoli through the AVIS company. They were very different experience. Rome was the best. I do appreciated their service. As I sought for GPS, the staff kindly upgraded the rental car, as BMW minicooper/automatic for safety to drive in Italy, Europe for the first time with the excellent advice, although he asked me to guarantee the higher car-insurance service, as the full cover. In Seoul, South Korea, I am a driver of the minicooper/Gasoline, too. I felt comfortable and friendly. However, in Napoli, as I arrived the Avis rent car about by the closing time of Saturday. Another staff of Napoli Avis wasn't kind and friendly. GPS/Navigation didn't have the equip to attach/set up the car window or etc. Then, when I asked him to upgrade the rental car, he refused as there is no car which can provide with GPS. The no-settingup tool of GPS is only thing that I must use for my driving. Compared to South Korea, Italy's roads don't have the lights. Withtout good distance of the visiblity to drive, I have to drive up to Ravello, with the great fear/concern that GPS would fell down, while driving, I might lose the ways to get there with the narrow-mountain roads. I didn't feel comfortable. Next day, there was a yellow warning of Rainstorms in that region, I was even scared more. The rental Car itself wasn't good/secure. it was old and the break wasn't tighten. On my way back to Napoli airport I followed the direction which my hotel owner had advised. She recommended me to use the seaside roads instead of the mountain roads because of the fogs/invisiblity. On my ways to be down from Ravello-Seaside roads, because of the rain, I was sacred. Before driving it, I attended the holy mass to get to the airport safely. My car was very slow. I got the incident. The opposite road-driver bumped the car. Without saying anything, he/she left. Behind of my car, there was two cars following because of my low-speed driving. I was a bit climing/up-hill road with seaside, and the other was on down-hill. Digitus Dei est hic! He/She(the opposite driver) didn't hit greatly me to fell down from the sea-cliff road. My car speed was slow on the raining day. I was stopped, when he/she bumped me. He left. The car was a bit broken. Unfortunately, I didn't make a reservation with the full insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HENRY - 30 November 2019

" We lost 4 luggages, with all our clothings, passport, laptop in it. What do you think? "

" This has nothing so much to do with the car or Avis. We booked a car in Rome and drove to Florence. Our car (Renault) window was broken and all luggages in it were stolen. How come the car has no alarm? Why is there no warning from Avis about leaving luggages in Trunk! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ARCHIL - 29 November 2019

" The process is not so smooth, but OK "

" While reservation we have paid €147.01 for the car. At final invoice, there was indicated just €105.01 EUR under "Prepayment (Voucher)" section. We could not get the answer on that. At the counter in Milano, we have been told by the agent that we would pick up a car with full tank fuel and, we would not be charged for fuel, if we bring it again with full tank. Or, after return we would be charged only for the consumed portion. In fact, the tank was not full at pick-up. We noted that with parking staff. They advised to take a photo of it to present later, at time of return. Besides, when returned, we have been still charged for full tank price, even though the tank was just half full. We have argued that with the employee at drop-off place, but he told us that he he was not Avis employee and he was just printing out the invoice and he was not aware on details. We have submitted all those complaints to Avis via their site, but there is no response so far. We have not yet received excess of deposit, nor even any reply. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VENICE, IT - Reviewed by ARNO - 25 November 2019

" Thanks to Avis "

" It was quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GEORGIOS - 21 November 2019

" I DROPPED OFF THE CAR AND I GOT A MESSAGE FROM MY BANK THAT MY CREDIT CARD WAS CHARGED A BIG AMOUNT. STILL HAVEN'T INFORMED ME WHY. "

" I DROPPED OFF THE CAR AND I GOT A MESSAGE FROM MY BANK THAT MY CREDIT CARD WAS CHARGED A BIG AMOUNT. STILL HAVEN'T INFORMED ME WHY. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by IAGO - 20 November 2019

" It is not normal that because my card was being used in a fraudulent way, people from the rental car robbed my money. I understand that they want the same person putting the credit card (which I don't believe it's such a strong rule since people from Munich let us rent the car with a different credit card) but at least let us change the name of the driver and use his credit card. Or at the very very least, they should disccount from the total amount the money I already paid "

" I reserved a car. One day before my and my credit got canceled cause someone was using it on my behalf. When I got to the place they didn't let me either use my friend credit car or change the reservation to my friend, who had a credit card and a driver license so basically they didn't give me any option but to lose the money I already paid in its whole amount and make a new reservation (no discounting the money I already paid, so basically, I was robbed!!) very very disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ALEXANDER - 13 November 2019

" Auto Europe was no problem, friendly staff on the phone and easy to book. "

" first of all the car was supposed to be Audi (or similar) - but they gave a different one and they even didnt have a single audi at the parking. If I knew it I would use a different provider. The staff was trying to advantage of me as well: said that I can return empty tank and they will charge me 2,6 Euro per l which is "same as gas station" - lie. Gas station was 1.8 and thats the most expensive one. They said there is no gas station around airport - lie. there were several. during the car pickup and inspection I found 5 more damaged points which were not marked in the system - they try to get insurance that way apparently. Some scratches the staff refused to put in the system, saying it was too small. So I had to make pictures. Tried to sell me additional insurance even after I said I have it from elsewhere. I dont know if it AVIS or just Sicily in general, but the feeling was that Im being fu**ed. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MILAN, IT - Reviewed by TARIQ - 12 November 2019

" As mentioned above, terrible. "

" I booked a Ford van as we were six passengers with luggage and requested for full coverage and paid accordingly but to my surprise on counter I was told the insurance was over and above, in addition I was given a five seater with two jump seats in the boot. We didn't have any other option but to take the car as there was no alternative vehicle available. Hence we managed six people including driver on five seats with jam packed luggage in the boot. Journey from Milan to Rome was terrible. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LIVORNO, IT - Reviewed by JONATHAN - 29 October 2019

" False charges made up against the rental as before when we used them. Not trustworthy . Could someone please contact me to sort this problem out ? Thank you "

" We used this Livorno agent before and we were charged for snow chains and other items we did not have. Once again the agent was very rude and impolite and also charged us for drop off fees which we did not do. Very tricky agents and very poor service . Agent started arguing with us in front of other customers . Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by VITALII - 25 October 2019

" you need to better collaborate with partner rental offices "

" I ordered one, but in fact I received another, they gave the car a lower level, they also said that they were not interested in the voucher and the price would be different, insurance was calculated separately at a different price than I booked, and many people had such problems in line "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by ROBERT - 23 October 2019

" Prices are usually very reasonable and competitive and comprehensive insurance packages offered. "

" No staff present at drop off at 22.00 when it is clearly stated that the drop off office should be open until 24.00. Had to drop key in drop off secure box. After I did so I remembered I left my GPS holder attached to the windscreen and obviously I couldn't get it so I went to the AVIS desk and I was told they had no access to the drop off office at that time!! Incredible!! What if I had left something of value?? Car was of excellent standard. However, upgrading to full insurance coverage to reduce excess to zero is very expensive compared to other renowned suppliers. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BRADFORD - 18 October 2019

" Was a fun little car to drive around Italy. We got complete insurance as the streets are narrow, the drivers are very aggressive and the motorcycles are everywhere. Had a safe rental experience, though. "

" We had a difficult time locating the rental office at the Milan train station as it was labeled as a Budget rental and we forgot that Avis and Budget are related. It was not labeled as an Avis rental. No one at the train station seemed to know where it was either. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SIENA, IT - Reviewed by JEFFREY - 15 October 2019

" Staff handled busy pickup time well "

" No window wash we fluid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by LEONID - 14 October 2019

" Everything OK "

" First, we booked an Audi, but instead got a Toyota. But most importantly: I returned the car with a slight scratch on the left rear wing. Apparently, during parking someone hit the car. But for this, 800 euros were charged from my credit card. 800 euros for one small scratch !!! I ask you to deal with this and return the money to my account. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by GARY - 11 October 2019

" I regret that I gave you my hertz gold number and you told me you added it but you only put it in the notes and it didn't "count", you should have told me that upfront!!! Terrible Service "

" Hertz Catania airport was TERRIBLE. In every way. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ROME, IT - Reviewed by INGA - 09 October 2019

" Easy and understandable "

" The car was not in the best condition - too many scratches. Pretty expensive (including full coverage insurance). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by ANNA - 08 October 2019

" Everything was fine and I'm satisfied of the service "

" Everything was smooth, from the experience at the counter through claiming the car to the detailed instructions found inside the vehicle (like information about TZL or how to find car return depot) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PRADEEP - 08 October 2019

" Refer 3 above. Expect suitable compensation from Avis. "

" Car was given without engine oil check up. Resulting in earning even after top up by self. Went to sienna all the way from san Rocco a pilli for check up / replacement. Since replacement was not available I was asked to go to workshop. There the engine problem was resolved. From next day the warning was flashing left front problem visit workshop. Again I went to Florence workshop and explained the problem. They had no other car excepting the small car with gear which was not good. I has spent €77 for which receipt was handed over on delivery. I wasted 2 days and spent a lot on the car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHIUSI, IT - Reviewed by VINCENT - 07 October 2019

" All worked seamlessly, which is exactly what you want "

" Staff in Chiusi are really good, very helpful and understanding, they go the extra mile to make sure you are ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RICHARD - 04 October 2019

" See above - highly dissatisfied with our experience. "

" We chose Avis based on the type of car we needed and the price offered at the time of booking. We selected a Peugeot 3008 (which is a small SUV) or equivalent, because we needed a car with higher ground clearance due to the dirt roads in Tuscany we would be traveling. When we arrived to pick up our car, we were given a Toyota Corola station wagon with very low ground clearance. The person at the desk seemed indifferent to our concerns, and told us this was "equivalent" to the car we reserved. When we asked for an alternative, he told us this was the only automatic transmission car he had, and we could take it or leave it. In addition to this being a very different class of car than what we reserved, the price was not adjusted for this clearly lower class substitute. We are highly dissatisfied. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by VALDIS - 01 October 2019

" Call to client service number was fast and stuff answered all our questions. "

" Girl at counter wanted to sell us additional insurance from Avis. We had bought full coverage insurance from autoeurope.eu, had to call autoeurope to be sure we are covered. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by JURIS - 30 September 2019

" Positive experience so far, it is easy to compare to rental prices and pick the one most suitable. "

" Following is only true to Catania Airport AVIS office- huge lines, very poor communication with stuff, managers cannot explain surcharges and additonal expenses added to bill. Overall this experience is hard to call positive, especially if this happens at the begining of vacation. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ASTI, IT - Reviewed by ROBYN - 29 September 2019

" Very pleased except car 's performanvce. "

" Though I said I was happy with condition of car as it eas clean and unmarked I was not happy with its' prrformance. Make. Yarris Found I has to restart the car quite often when coming to a halt at traffic lights. Maybe I"m just not used to make of car. Found that to be annoying "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RON - 28 September 2019

" No Comment "

" As usual you never get the car you think have reserved. The proposed alternate vehicle is not even close to original reserved vehicle. They upgraded at a cost to a nicer vehicle which turned out to be uncomfortable and less enjoyable for touring Italy, France and Germany. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by AIVO - 27 September 2019

" Waited 2 hours in line to get paperwork done and receive our car. Counter staff made this procedure very slow (Termini, Rome). "

" Waited 2 hours in line (Rome, Termini station) to get paperwork done and receive our car. Counter staff made this procedure very slow. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DUSANA - 26 September 2019

" I explained above. Im disappointed that even if I paid for the Ref. Excess with Super Cover, Avis would charge my CC in case of damage and I wanted to avoid it. This was not clearly stated in the Voucher from AE. Therefore I ask AE to refund me the amount 144,84€ paid inAvis for the Super Damage Waiver. Im ready to provide you the rental agreement and copy of the account statement to proove above mentioned. Im not going to recommend AutoEurope to any of my friends. "

" I expexted to get Renault Clio Ír similar car. They offered me Fiat Panda instead, which I refused because we planned to drive more than 1000km and had 1 big luggage + 2 cabin luggage. Then they offered Alfaromeo Julietta or Nissan Qashqai for additional costs, I chose Alfa and had to pay 118,31€. Then I had to pay insuarance Super Damage Waiver 144,84€, to aviod the risk that if a damage occure Avis would charge me around 1200€. I dind´t expect this since my reservation made by Auto Europe included the Refundable Excess with Super Cover. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by IULIAN - 25 September 2019

" not again "

" Shit car, extra pay double the price "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by THOMAS - 23 September 2019

" It doesn't seem that the insurance I added to my booking is vaid with Avis. "

" I thought that I had insurance included with my Auto Europe booking, however when I arrived at the Avis counter the representative told me no insurance was included and I would need to pay an extra 300 euros. I could not fully understand his reasoning (I do not speak Italian but he would not allow me to take the vehicle without paying the extra 300 euros.) The representative behind the counter was being so forceful telling me"i need to hurry up because he wants to leave" I had no choice but to pay the money or be left without a car. As well as this, the representative tried to convince me the car I had rented was too small for my needs, and told me I should have boked a bigger car. (I was travelling with my partner, adn we both had only hand luggage) the car was more than adequate for our needs. I will send a formal complaint but also wanted to make note of this here. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CESAR - 21 September 2019

" Very flexible and accommodating staff "

" Everything is okay exceot the drop off which is very hard to park in the area (office) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ERIC - 20 September 2019

" I will never book with Avis in Italy again. As a preferred customer and frequent renter in US I was expecting much better service than I experienced. "

" Pick up was a joke. Totally disorganized. Plus I booked an Audi and got a cheap Citroen "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by JUSTINAS - 18 September 2019

" Customer is always wrong. Take the money and then ignore the customer. "

" Neither Autoeurope, nor AVIS do not respond about the fact that lower class car was provided. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MILAN, IT - Reviewed by DAHYUN - 18 September 2019

" Auto europe seems to have taken some money as a broker because avis said we only paid 57 euros when our invoice says 75 euros. Also terms and conditions about what's included in terms of insurance weren't clear. We have selected the best coverage on auto Europe website but avis told us we have no insurance. We ended up paying three times the original amount to get insurance with avis. "

" When I showed up an hour early, they said it's not available and that I have to wait. Or else I'd have to pay 70 more euros to get a different car. Drop off place was not clear and no instruction was given when I picked up the car. They were not able to explain why theres a gap in prepayment. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALISTAIR - 18 September 2019

" As above. "

" The vehicle was not what I ordered, same 'class' but I understood by ordering on line the vehicle was guaranteed, I may be wrong. It was damaged, widely and rather dirty inside, only cosmetic but it makes a difference. The drop off was made unpleasant by the attitude of the recipient, he clearly doesn't like his job. Overall the service was good, made so by the initial contact with the dispatcher. She listened to my needs and did all she could to ensure I was informed and got what I needed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by GABRIEL - 16 September 2019

" Better communication with clients. "

" They've charged my credit card today (on 16 september 2019) and i don't know the reason why or how to contact them. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

COMO, IT - Reviewed by FABRIZIO - 11 September 2019

" The website is easy to use "

" The car we had was totally different from what we requested. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by SIMON - 09 September 2019

" An alternative car was provided and it was not what was required. The alternative cars providing similar seating were more expensive and we had to add like €70 to what we already paid. The FIAT Tipo they provided was not practical and caused some stress with the children when putting on their seat belts. This considering when we had road trips every day. "

" The Avis representative gave us an alternative car that had smaller back seats than the peugeot 308 we booked. This made it difficult to fit the car seats of our children. We were also offered other cars that were more expensive. He also insisted that we accept their insurance cover (to cover the excess of any claim) of approx €140 for the week. This was quite stressful as i thought i was covered with the supercover i had paid for. I dismissed this person's offers. Anyway when i returned the car they didn't give us any hassles. Thanks, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by LEGIAN - 06 September 2019

" Very polite staff. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DMITRY - 03 September 2019

" Awful experience. More than ten years I regularly booked vacation car directly at hertz and never expect such cheating. "

" Robbery at Avis when drop-off the car. Polite and very professionally executed fraud! Bravo! They found scratch which isn't seen and charged be as twice as cost of the rent! I am a fool I' be chosen this bloody company. Never again!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARI, IT - Reviewed by IVO - 03 September 2019

" -"- "

" Flight had 1,5h delay so booked car wasn't accessible anymore. Only option was more expensive car. Avis staff very insistent told that there is no insurance in case of accident so additional Avis insurance was bought. So sad experience - in Bergamo everything with Auto Europe + Avis was perfect, unfortunately not in Bari. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by PETERIS - 30 August 2019

" All was good "

" The pick up of the car was scheduled for 11 but realistically took 2 hours waiting in line to get a car we already paid for. Plus in the end the insurance was more than double the car price and they couldnt tell us the final figures before 'the computer comes up with final figures automatically' which made it difficult to predict whether insurance is worth it or not. Fuel was set to be full to full but after the insurance we pre paid for fuel unknowingly. We had to pay extra because pick up was in rail way station. this wasnt mentioned anywhere. Overall, Auto Europe reservation was very nice but actual pick up at Avis was very negative and expensive experience, would avoid them next time. Car was in good condition though. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BANSI - 27 August 2019

" Despite a booking to pick up the car at 10am, we had to wait for almost 5 hours at Rome termini station to get our car. I can understand a little delay due to tourist season, but this was unacceptable. It delayed our entire trip. Upon getting our turn, we were then charged with a ridiculous insurance sum, which is not explained anywhere on your website. We were just too tired and frustrated to argue and ended up getting full insurance at 3-4x the price of my original booking! Along with us, there were many many other passengers facing the same frustration on that day. "

" Despite a booking to pick up the car at 10am, we had to wait for almost 5 hours at Rome termini station to get our car. I can understand a little delay due to tourist season, but this was unacceptable. It delayed our entire trip. Upon getting our turn, we were then charged with a ridiculous insurance sum, which is not explained anywhere on your website. We were just too tired and frustrated to argue and ended up getting full insurance at 3-4x the price of my original booking! Along with us, there were many many other passengers facing the same frustration on that day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

VENICE, IT - Reviewed by BAS - 26 August 2019

" I feel (mis-)guided bij Auto Europe to a bad car rental company that's not willing or able to provide an acceptable level of service, while being payed a fair amount of money. "

" The counter staff was not efficient at all and the service was very poor! We had to wait for more than one hour before we were being served, which for me was totally unprecedented. When we finally were served the (fat) woman at the counter did not have my information in her computer, she did not explain clearly the extra costs that were being charged, the equipment for credit card payment did not work (which she took out on me!) and then she took her time 'finding a nice car' for us: she gave us a Smart (while we were with 4 tall grown up men!). That was definitely not according to my reservation and pre-payment. When we couldn't stall our suitcases in the bloody Smart we protested to her collegue and he got us an Audi A1. Still not a big car and not according to what might be expected, but we were fed up with Avis and really wanted to get away to our destination. Never with Hertz did I get this poor service! Never again Avis! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JOAQUIM - 25 August 2019

" . "

" O staff da Avis vendeu-nos amis um seguro e garantiu-nos que o seguro que tínhamos comparado através da AutoEurope não interessava para a Avis. Ou seja, gastei dinheiro a fazer 2 seguros. Tentei levantar o carro uma hora mais cedo e não me foi permitido. Não volto a repetir a experiência com a Avis e fiquei com muitas dúvidas sobre o trabalho da AutoEurope. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MILAN, IT - Reviewed by NIKOLAOS - 22 August 2019

" I am not satisfied with Avis!! I booked a car with full insurance from your site, despite of this Avis charged me again with full insurance! I feel cheated "

" I am not satisfied with Avis!! I booked a car with full insurance from your site, despite of this Avis charged me again with full insurance! I feel cheated "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ADRIEN - 22 August 2019

" I had concerns about AVIS but I am fully satisfied with AUTO EUROPE experience: you came to me quickly with a solution to pick up a car in Italy and give it back in Germany after a week renting. Great job, thanks ! "

" The car category is never respected with Avis. For a "Luxury" category, all arranged and pre-paid, they wanted to rent me a Skoda Octavia. Obviously a category downgrade. I had to insist in order to get something according the expected category as I was going to drive intensively for 5 days through mountains and countries. I finaly got an Audi Q3 but DIESEL which is never something I would take... nothing else available also I booked my reservation 10 days prior for Mercedes "or equivalent" and Gas car. Disappointing start of well prepared vacations. + Waiting at Avis desk at Milan airport totalized one hour! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by PAOLO - 20 August 2019

" New car, some technical problems appearing from time to time with sensors and computer, but a great runner and trusted for the 2500 km we have been driving. "

" At drop off some delays and nervousness at Avis' side, maybe due to the high temperature. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RUDY - 19 August 2019

" I missed my flight connection and I was going to be late to pick up the car. I called AE to notify that I am going to be late and they told me contact AVIS. I called AVIS and they told me there is nothing they can do and that I have to contact AE. When I arrived at the AVIS counter they told me they don't have the car that I reserved and offered me another car but I had to add almost 300 EURO. "

" There was a line at the counter and I had to wait almost half an hour to be served. When I finally got to the counter it took another half hour to get the keys to the car. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by BOGDAN - 16 August 2019

" I made a reservation which was not confirmed by Hertz but the money were taken from my card. I still didnt get a refund till now. "

" they didnt want to accept 2 different credit cards so I used a company card but they didnt want to issue an invoice. Finnaly they said will send the invoice by email. Still no invoice in the email. I will contact the authorities and make a complaint. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORTISEI, IT - Reviewed by RUBEN - 16 August 2019

" It was very convenient to hire the car from the Village of Ortisei where we were stay during our holidays. It is very convenient when you add hiring spots (eg petrol stations or tourist offices) which are popular villages for hiring the car as the pick up from far away villages may mean spending a half day each time to pick and to take back the car to the hiring place. I surely recommend auroeurope to everyone. "

" surely recommend to all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 12 August 2019

" So disappointed with Avis especially them saying the autoeurope insurance wasn't a risk he recommended. "

" Didn't give us the car we booked, or similar in my opinion, and there was nobody available to return the car to so we had to wait at least 1.5 hours or pay a €20 to drop it back during the lunch break. We waited then dropped it back after just a few hours then picked up a better rental with another agency to continue our journey. I sent a complaint to Avis straight away which still hasn't been responded to. What's more the Avis man tried to sell me insurance again after we bought the insurance package from autoeurope, and the Avis man said it was too risky and we should get the Avis insurance. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MYKOLA - 12 August 2019

" I have to pay car rental twice as you havent provide any support, Never seeb such a bad service! "

" Due to storm in Bergamo my flight arrived later and AVIS counter was closed. When i waited till they opene on 7;30 Avis staff told me that my reservation not valid. I tried to make a call to you from 7-30 to 9-00 but on your hotline was auto answer saying that your start to work 8;30. Due to the fact that AVIS denied and cancel my reservation i had do do new one with HERTZ #J11729676B5 and pay twice for car rental with AutoEurope. And it was no support and communication with you was on zero level. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by VALERIAN - 12 August 2019

" All in all, it was great experience and I would definitely recommend autoeurope. "

" Everything was good except for the pick-up process - after a 2 hours queue, the guy at the counter just went home without telling us anything and then the other person sent us to the parking lot directly. The car condition was great, drop-off experience was also smooth, so all in all, great experience with Avis. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by GABRIEL REMUS NICOLAE - 07 August 2019

" Excelent "

" Excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FLORIAN - 29 July 2019

" So far usually good experience with autoeurope and usually the best value I can find, often including insurance. "

" After returning a car I received a bill of 17€ in addition to the cost paid to autoeurope. On the bill it referred to airport charges (the car was not rented at the airport or returned there) and fuel, while the car was returned completely filled up. I had to call Avis to get the charge returned. Also counter staff was aggressively trying to up sell and lots of arbitrary rules that would incur extra charges.... Not impressed with their service, especially for a major rental company.... "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by SANDY - 28 July 2019

" Costs shared online was highly misleading for consumers. Option should be given for excess / full insurance coverage and NOT be forced upon at the respective dealers when explained of your package in their office. Option of car booked was much larger than what I had expected and again, the up-selling was not by choice as the other car available (Mini Cooper) on that day is way too small for our luggage! It was my first time using your website to book my car rental and much disappointment experienced indeed; despite all your positive reviews read online. "

" Hired an A3 or similar car model online for 7 days in Rome recently. Car offered was much larger and I felt I did not have a choice as I had 2 luggage but the other car available offered was a Mini Cooper. Terms online should be clearer that full insurance is not covered, larger car extra charges to be bore by us etc. The fuel was charged option was not asked if I had wanted it BEFORE she keyed in the receipt and I felt very stressed and pushed into accepting all the conditions while in your shop. Costs were way much higher than what I had assumed online. I understand all businesses need to up-sell but I strongly felt this experience was a little overwhelming for me. Service repairs and reliability was great though your call centre and online options on the app could have been more English friendly. I may use your firm again and will learn how to read the excess, insurance terms better via the websites offers. But please, watch the up-sell aggressiveness as it will turn away customers long term. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by TOMAZ - 28 July 2019

" On the net must bi correct price with correct insurance. I paid in Slovenia for my car (price 40.000 eur)full kasko insurance for whole year less than 700eur "

" On the net price for the car was little more than 200 eur in the end we paid more than 1.000 eur. This was robbery "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by PAUL B - 27 July 2019

" A very good solution for rent a car "

" fair and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by KIRSTY ANN - 26 July 2019

" I have no problem with Auto Europe. "

" We were very disappointed with our vehicle. We asked for a CITROEN C3 AIRCROSS, but upon arrival we were given a Lancia Ypsilon 1.2 69CV. I understand that they may not have the car we requested, but these two cars are leagues apart. We were not shown anything by the Avis employees, just given the car keys and expected to figure everything our for ourselves. Furthermore, the fuel tank began to drop immediately as we started driving indicating that the tank was not full. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by SRDJAN - 23 July 2019

" Vast choices at reasonable prices. Smooth and intuitive experience. "

" All smooth. Wanted to extend in the middle of the renting period and return on airport, done after one phone call. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VALON - 21 July 2019

" Very bad "

" I signed up for 128 eur car and end it up paying for 411 eur. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 9

PISA, IT - Reviewed by SIMON - 19 July 2019

" Not pleasant to argue about rental car when you are tired and travelling with kids. "

" I rented a jeep compass, suv size and I got a volvo v40 whats up with that. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by NICOLAE - 16 July 2019

" everything went smoothly "

" All in all it was a very god experience, we also didn't have any issues with the car; the only downside was that we didn't get the primary car we opted for, the one that was advertised, Jeep Compass, but a "similar" Peugeot 5008. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PETER - 15 July 2019

" Still waiting to hear about deposit "

" I am still waiting to receive our 190 euro deposit back and haven't heard anything... Avis were otherwise great to deal with "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NEKTARIOS - 14 July 2019

" Please make everything clear for your customers and with your Rental Companies that you work with. It is frustrating having to pay additional etc "

" I have waited too long in the AVIS office (Milan Main Railway station) to get the vehicle . I had booked AUDI A3 or similar and they wanted to give me a FIAT PANDA or a TWINGO (because they said the had no car). Finally and after i did not accepted their proposal and after demanding another car similar to what i had booked, they gave me a GOLF 1.0 . Additionally i had to pay 110 Euro (22 Euro per day) for a full issurance cover through AVIS ! Frustrating ! I did not what to do and finally paid ! It is not acceptable as a service. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by URSULA - 14 July 2019

" The car itself was in perfect condition, but the lady at the AVIS counter was very pushy and wanted to sell me some other insurances (like windscreen) although in your contract it was supposed to be covered. On the voucher you sent, there was no explicit mentioning of what is covered, which always causes confusion at pick up. She insisted, that it was not covered, and I insisted, that you were providing super cover for everything with a refundable excess. She also did not speak fluent English, which caused some extra language barrier at setting out final contract. I did buy extra insurance for roadside assistance, which was not included in the initial contract with AutoEurope. The final contract I had to sign, was in Italian and in some points totally unreadable due to smallprint which was blurred. I had to ask to interpret and read, what I was signing. The pick up of the car was therefore very stressful. "

" The car itself was in perfect condition, but the lady at the AVIS counter was very pushy and wanted to sell me some other insurances (like windscreen) although in your contract it was supposed to be covered. On the voucher you sent, there was no explicit mentioning of what is covered, which always causes confusion at pick up. She insisted, that it was not covered, and I insisted, that you were providing super cover for everything with a refundable excess. She also did not speak fluent English, which caused some extra language barrier at setting out final contract. I did buy extra insurance for roadside assistance, which was not included in the initial contract with AutoEurope. The final contract I had to sign, was in Italian and in some points totally unreadable due to smallprint which was blurred. I had to ask to interpret and read, what I was signing. The pick up of the car was therefore very stressful. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FLORIN RAUL - 11 July 2019

" Unfortunately, the experience with the Avis supplier in Rome Ciampino was not satisfactory. I think it's a problem with the local office, not Avis, which they know as a top company. "

" The pickup procedure took more than 1 hour. The first time I was given a scrapped car on all sides and the inadequate tire pressure. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by DEVANTE - 10 July 2019

" Not what we paid for "

" Waited over two hours to get the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PETER - 07 July 2019

" I was given additional charges when I returned the car that I do not understand at all. The first was a "tax" and the second was "road fee." However, this was not explained to me that there would be additional fees--almost as much as I paid for the rental itself--and when I protested to the check out staff at the car return lot, he said "I could charge you for more things. You should just be lucky these are the only charges. I am thinking of protesting the charges on my credit card and I would like to speak with an Auto Europe manager as soon as possible. "

" I was very surprised that after I had paid for all the insurances through AUTO EUROPE, I w as confronted with a very aggressive sales pitch from the Avis counter staff. I became confused and was led to believe that if I were in an accident, I would not be covered by the insurances I had already purchased. Furthermore, the Avis staff stated there would be additional "processing charges" that AUTO EUROPE would not cover. Again this was very frustrating. Also, the counter staff convinced me to purchase a GPS. However, no one at the Avis counter took the time to instruct me on how to use the GPS and when I tried to figure it out, it was so delayed with instructions that I ended up putting it in the glove box and not using it at all. Instead, I used my phone and although I was paying for the GPS every day, I was also paying expensive day rates for data for my phone. I am very upset by the experience and I believe Auto Europe can do a much better job with the car companies that Auto Europe represents. Especially the counter staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VENICE, IT - Reviewed by IRAKLI - 03 July 2019

" Very satisfied with Auto Europe and your services. Thank you. "

" The waiting line was awful, 2 hour line even more, the service was slow, the representative tried to give us small car than booked. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by LLOYD - 02 July 2019

" Very impressed. I like that customer service is easy to connect to and very helpful. "

" 1.Two hours in line to get the car. 2. Tried to give us a compact SUV instead of a mid size. 3. No one to meet us when we got to the car. 4. At drop off tried to put a damage report on what came off with a wet wipe. 5 said their computers where down so no receipt that everything was okay. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GATIS - 01 July 2019

" Confirmation was fast "

" It was very good, that we had small deposit reserved form our credit card. 190€.It is nice. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ALEXANDER - 30 June 2019

" Overall experience ood,vehickle condition not so.you can expect more from avis "

" Check in not so fast.condition of vehickle nof ideal,radio volume handle was broken.a lot of big and small scratches "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MILAN, IT - Reviewed by RICARDO - 28 June 2019

" Auto Europe works fine but my experience with Aviso in Milano was now positive "

" Car was not available at the contracted time . I had to wait for about one hour to finally get a car. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ERIKA MARIA - 22 June 2019

" Made the comparison between agancys really easy, just what i was looking for "

" Very good overall experience. No complaint at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CECILIO - 21 June 2019

" The staff was amazingly friendly and great "

" It made the trip a lot easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SIENA, IT - Reviewed by LESLIE - 20 June 2019

" See #3 above "

" We were scheduled for a 10:00 pick-up. Came in a little after that. First guy with whom we spoke did a great job of scaring us to believe that we wouldn't have a car. Then he found us a car, a bigger car than that which we had reserved, and charged us more euros. At least we got a car right? My belief is that they just didn't have a small car like we had reserved and did the scare tactic to get us to gladly pay the extra euros. The car, a Peugeot stationwagon, operated flawlessly. Great fuel economy. Turning the car in was quite a pleasurable experience. The gentleman was very courteous and worked expeditiously to get us checked out and to have our fuel charge reimbursed. If you don't return the car full of fuel, they charge you and extra 80Euros. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SENAR SAMAN HASAN - 16 June 2019

" Also I rent another car from B rental via your sight. I went there to pick up the car. I was in the line and they said we sent a no show message and they cancel my booking although I already paid . There was an underground strike and the car price went high so they didn't give me the car. Also they said the fully insurance you got from the site it's from another company and we don't accept it and you have to get another insurance "

" A small window has been broken and they charge me about 500€ "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by EGIDIJUS - 14 June 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MARIO - 05 June 2019

" I am not impressed by the service provided by AVIS. I took another car from EuropCar the week before, which provided a far superior service in every single aspect, including speed of admin matters. "

" AVIS charged me for the GPS which was included in the voucher amount paid in advance. They told me they would have waived it upon return of the vehicle, but then they did not honour their promise. Additionally, they were unable to provide a Telepass device to avoid to have to stop at motorway tolls. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ALDINO - 31 May 2019

" It's the site who I'm looking every time when I need to rent a car. "

" There is not so much to say, when everything went right, fast and friendly. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DMITRII - 30 May 2019

" Auto Europe forever! "

" We paid for Peugeot 3008 or similar (SUV class), but were provided with Renault Megane Grandtour - a different kind of vehicle. AVIS Bologna told that in their system this is one and the same vehicle class. We had to wait for that Megan for around 40 minutes (they told us few times "10 more minutes, guys are washing your car"). Eventually we received the car which was pretty dirty from the outside and looked pretty bad inside - the rear seat was all in stains, brake pads were whistling when stopping etc. What's more, they told this Megan is totally new, however we found a dozen of small scratches all around the car body. Maybe this is some issue of the mentality - people in different parts of the world have different perception of the word "new". Anyway, this was frustrating. Second negative experience with AVIS, so I will not go to any AVIS again. Hertz served much better as well as Autoeurope. We were happy only with the drop-off - it was fast and smooth. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by RACHEL - 28 May 2019

" Very easy website "

" No water in the windscreen tank. Quite a few scratches and a missing part on front of car not shown when picking up the car. Otherwise, all good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by RAFAIL - 22 May 2019

" No problems with autoeurope "

" The employee was trying very persistently to upsale. When there was a minor problem with the credit card, i was blackmailed by her and the manager, that only if i would buy complete theft protection and complete insurance, they will use my card. I will never use avis again. A pity. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CRISTINA - 16 May 2019

" Super ok. "

" I was a little confused about the assurance proposals at the counter. The employer tried to sell me another unexpected options of assurance. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RUSLAN - 14 May 2019

" It could be better "

" Absolutely unsatisfied "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by JUSTIN - 14 May 2019

" Then I called autoeurope and was transferred to someone in Germany. He was very unhelpful. Not friendly at all. "

" What I booked was a Jeep Compass or similar. What I received was a dirty from inside to outside shitty Ford Cmax. I travelled with my wife and my 3 year old son. No time to argue and change the car. The car was the shittiest car I have ever rented. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

STRESA, IT - Reviewed by JUDITH - 13 May 2019

" Certainly recommend this company. "

" Car pickup was very straight forward. Staff were very organised and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JEAN-CHARLES - 03 May 2019

" Ok overall "

" The car had no AC The wait was very long at pick up "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by LINAS - 25 April 2019

" I have paid 35+ Euro for additional protection at Auto Europe but at AVIS desk I was told that these money are worth nothing and Auto Europe will not compensate any of possible damage, so I had to pay extra for insurance at AVIS desk "

" I had to pay 33 Euro extra at the desk. Also AVIS reserved additional 143 Euro and still do not release this amount back to my card. I am strongly dissatisfied about hidden charges "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by SAVVELII - 18 April 2019

" Was given wrong vehicle. Neither AVIS nor AutoEurope did anything about it. Was charged twice for the same rental!!! Would only recommend as the very last option! "

" Was given wrong vehicle. Neither AVIS nor AutoEurope did anything about it. Was charged twice for the same rental!!! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by ALAN - 09 April 2019

" Glad I rented GPS which gave directions not found on Google Maps "

" Uncertain why I was charged for fuel when the car was returned full of petrol. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by DUARTE - 03 April 2019

" Overall very positive experience. "

" Overall very positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by VIRMANTAS - 12 March 2019

" I took the pack with the insurance but when I arrived I had to pay again "

" Overall good but the insurance I had with autoeurope was not accepted so I had to pay for it again "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by OLEGS - 06 March 2019

" Not transparent process of renting car, problems with insurance, the is no full information about insurance when I have booked the car. Agent told me that insurance does not work directly, and compensation should be requested from the broker. "

" We are received totally different car, which we are not booked. This car had bad summer tires, and because of that we didn't have a chance go to the mountains as planned. Deposit for the fuel was NOT returned! Agent told me that money will be returned automatically, but it was NOT happened! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by RARES - 26 February 2019

" No comments "

" Change class of vehicle, no announce before!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VENICE, IT - Reviewed by ANDRE - 19 February 2019

" Everything went accordingly. "

" Booked a Lancia, only available a Fita Panda. Same segment, but was a little bit disappointed it wasn't the same car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ROUMEN - 14 February 2019

" Shortly - very satisfied "

" Shortly - very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEFAN ADRIAN - 11 February 2019

" Very bad service "

" I payed for a type of car and I received another car and had to pay extra. The car I received was worse than the car I payed for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by JONATHAN - 10 February 2019

" When you book a car through autoeurope, that is not your contract, the auto store will give you a new contract and it will be completely different than what you selected online. Also, if the store clerk speaks minimal English, you will get ripped off. My full to full gas became pay a full tank of gas up front. I only used 1/8 of a tank and paid a full tank. It seems more straightforward to book directly through the car rental company so your contract is acurate. Worst car rental experience I had. "

" I booked an Audi A1 from autoeurope and they ended up giving me a Ford mondeo that was extremely scratched up. I don't know how that is the same class. What was really bad was that I paid up front through autoeurope and selected full to full gas, but when I got there they told me that I had to pay for full tank of gas which cost me 90 Euros. I used about 1/8 of a tank during my rental. Their English was not good, they went through the contract so fast, and just kept telling me to sign. I feel very cheated. I will never book Avis through autoeurope ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DANIEL - 06 February 2019

" Bad. Complaint logged with Avis BGY "

" No winter tyres unadequate (wrong size, rusty and broken) snow chains... had to buy new ones "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by SERGIU - 24 January 2019

" ,, "

" // "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AREZZO, IT - Reviewed by BRIAN - 06 January 2019

" Great service in Arezzo both drop off and pick up staff were excellent "

" I only wish there was some way to truly understand what coverages are needed prior to getting to the counter in Italy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by SUAN BIN - 03 January 2019

" Auto Europe stated that it is possible to drop off the car at Avis Sorrento downtown even if it is closed on 23 Dec, Sunday. When we asked the staff, he mentioned that extra charges will be needed to drop the car off on Sunday and at an parking garage that is at another location in Sorrento which is not convenient for us. This is unacceptable, we ended up extending one more day to Monday 24 Dec. Additional charges of Euro 76.43 (no including the extra day charge of Euro 49.48) are being asked from us when dropping off. There is no way to contact Auto Europe as we only have data roaming and staff at Avis do not allow us to use their phone to clarify with Auto Europe. "

" Drop off at Sorrento is not opened on the day we are supposed to drop off and had to extend it by another day. Probably the fault of Auto Europe as the return date option should not have been given. Additional charges (of Euro 76.43) are being asked for which I would have thought should be fully paid for by Auto Europe. We do not have roaming and staff at Avis do not allow us to use the phone to clarify with Auto Europe. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by TATIANA - 31 December 2018

" Thanks for the insurance from Auto Europe, we got our money back. Well done "

" It mostly went well, no real problems until we realized that there were two huge scratches that were not indicated in the papers "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 7

ROME, IT - Reviewed by ARUNAS - 29 December 2018

" Easy to use. "

" I had to ask to check the dents on the car on pick-up. In case i have not done this there might be problems when returning the car as the car had some dents. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by CHRISTOPHER - 23 December 2018

" Generally easy. Bergamo drop off is a long run to departures if in a hurry!! "

" This car (upgraded to Fiat 500L) was a dissapointment ... Motor obviously had problems, info systems kept cutting out completely, lights failed ..and then came back on all by themselves!! Much better the Citroen C4 recently rented at Nice "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by EVALDAS - 07 December 2018

" So far experience is very good. During this rental there was one small issue - first company I chose didn't confirmed my rental (because of requirement going abroad), I received letter from Autoeurope that car was not confirmed (it was for some reason in German language so I had to translate it), but when I logged in to autoeurope website I saw that my voucher is confirmed. So there was a mistake done somewhere in the process. Later this issue was solved and your consultant helped my to find other company which approved going abroad. "

" Pickup process was smooth, car was good and clean, Avis Reantal place is near the Bologna airport which is good because some other rental companies are far from airport. During drop off guy working there found one scratch which was unknown for him, but as I took pictures of a car before driving I showed him these pictures on my camera, he saw that scratch was already there and didn't have any other complaints and was very polite. So always take pictures of your car from all angles before driving, this might be very helpful when returning a car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by VINCENT - 05 December 2018

" - "

" - "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by KOSTA - 17 November 2018

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by SANFORD - 12 November 2018

" Was not able to get to rental location that day and tried to cancel and get a refund less than an hour after making the reservation. Was told neither was possible. Refunds should be allowed due to circumstances beyond my control! If not, will not book nor reccomend Auto Europe to others again! "

" Tried to cancel but told could not. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by BORUT - 05 November 2018

" Everything was OK "

" Everything was OK. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by KADI - 02 November 2018

" Same as I wrote about Avis above They are also responsible. "

" I booked a car with my credit card in internet. At the desk in Italy the staff of Avis said this credit card is not acceptable. No explanations why or alternatives what we could do then. My partner didn't have license so they said it's not possible for him to rent the car either. It was literally written credit card Mastercard on my card. We didn't get the car or refund. Plus I choose the car pick up at the airport and it says so on my voucher too but still we had to take the shuttle. We travelled with one year old child so all of it was very uncomfortable for us. No client support though I had done everything right and had all the needed documents/cards. I don' t know is it the thing of Avis in Italy who is incapable to find solutions so that all parts would be satisfied or is it just how Avis handle it. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by EMMANOUIL - 01 November 2018

" We paid for the car but Avis didn't give us the car at all because the credit card was issued at the name of the second driver. But they used the same credit card to get their fee.... "

" We paid for the car but Avis didn't give us the car at all because the credit card was issued at the name of the second driver. But they used the same credit card to get their fee.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by EIICHI - 01 November 2018

" Good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by DANIEL - 26 October 2018

" There were several issues from check in to check out. Initially, I made a reservation for 12 noon. When I arrived to pick up the car, it was 2PM of the same day due to delays in my transportation to Florence. The counter staff gave me a hard time before of the delay arriving there. I had never had an issue with any other car rental provider due to arriving after the reservation time. Although I had booked my car rental with the child car seat, the staff charged me with additional fees for the use of the car seat over $100 Euros and did not allow me to take the car unless I purchased additional coverage worth over $300 Euros. The car was not clean, the car seat was dirty, the car made loud noises and the tires were not balanced and the thread was low. At check out, I called the number provided by AVIS to call, and it was a call center out of the country. It took us a very long time to find the correct return location. At check out, they wanted to charge us for pre-existing damage to the car, even though we had purchased the forced additional coverage. Thanks to my wife's due diligence to take pictures of all sides of the vehicle, we were able to show that the damages were already there. The staff was very rude throughout the process and I will be disputing the additional charged to my credit card which I was forced to accept in order to continue with my vacation. Overall, my experience with Avis has been disastrous and I would never do business with that company again. "

" There were several issues from check in to check out. Initially, I made a reservation for 12 noon. When I arrived to pick up the car, it was 2PM of the same day due to delays in my transportation to Florence. The counter staff gave me a hard time before of the delay arriving there. I had never had an issue with any other car rental provider due to arriving after the reservation time. Although I had booked my car rental with the child car seat, the staff charged me with additional fees for the use of the car seat over $100 Euros and did not allow me to take the car unless I purchased additional coverage worth over $300 Euros. The car was not clean, the car seat was dirty, the car made loud noises and the tires were not balanced and the thread was low. At check out, I called the number provided by AVIS to call, and it was a call center out of the country. It took us a very long time to find the correct return location. At check out, they wanted to charge us for pre-existing damage to the car, even though we had purchased the forced additional coverage. Thanks to my wife's due diligence to take pictures of all sides of the vehicle, we were able to show that the damages were already there. The staff was very rude throughout the process and I will be disputing the additional charged to my credit card which I was forced to accept in order to continue with my vacation. Overall, my experience with Avis has been disastrous and I would never do business with that company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by DOUGLAS - 25 October 2018