ALAMO BY ENT SPAIN Car Rental Reviews

SANTANDER, ES - Reviewed by MARKO - 10 May 2025

" All procedures were excellent, the people at the counters were friendly, the car was in good condition, final rating – excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CLINT - 03 May 2025

" Alamo was totally unresponsive after the rental. I won't use them and will be posting this review everywhere I can find. "

" The vehicle had a service reminder symbol on the dash when I picked it up on April 8. I accepted it anyway. On April 10, the car displayed an "engine failure" warning. The car's speed was limited and we went to the nearest town. We called road service, the mechanic could not fix anything there and towed the vehicle leaving us in El Saucejo, Spain. We were not able to contact Alamo on the phone. We found a local taxi driver and paid 80 Euro to get to Ronda, where we had hotel reservations. I was only able to contact Alamo with the assistance of the spanish speaking hotel employee. When the Madrid Alamo office answered the phone, they transferred me to a UK phone center. I was also sending email to Alamo during this time. Finally a manager contacted me via email and arranged for a car to available in Malaga. I was told they would not bring a car to my location in Ronda. We took a taxi the next day to Malaga at a cost of 150 euro and picked up the car. The rest of the rental was OK. I have been unable to get any response from Alamo since then. My rental cost was not adjusted for the loss of 1 day nor was I offered reimbursement for the cost of our taxis. I won't ever use Alamo again. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MADRID, ES - Reviewed by ASSAF - 18 April 2025

" See 3 above "

" We reserved a long time in advance a big car for a family trip. However the car that we rented was unavailable and we were offered a small car instead. To get a big car we were forced to pay extra and had no choice but to pay much more. This has never happened to us before at any car agency. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PATRICK - 24 February 2025

" Great offers and easy to book. "

" Very long wait at car pickup. We pre-booked child seats for our 2 kids but none were available at the Alamo office. We eventually got an old broken car set for our toddler that was not safe. There was no other option available so we had to drive away with 2 children not safely secured in the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by LUDEK - 30 October 2024

" Really good expirience, not first time. "

" Really good expirience, not first time. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LA CORUNA, ES - Reviewed by FRANCISCO - 27 October 2024

" Good "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ARNAUD - 18 October 2024

" not satisfying at all. car was not safe to drive "

" worst experience ever i arrived at Alamo to pick up the car. They did not have the class of car i requested (mercedes C-class sedan) the only car they had was a volvo SUV in poor condition old car with 38000km not washed gas tank not full electrical issues (could not connect my phone since the connector were pulled of their socket) i also realized later that the wiper blades were old and not functionning properly, which became an issue as i had to drive at night under rain... upon return Alamo said they were pulling the car out of service for maintenance... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MALAGA, ES - Reviewed by AKU-PEKKA - 16 October 2024

" . "

" Very friendly customer service at all points. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LA CORUNA, ES - Reviewed by GABRIEL NORBERTO - 19 September 2024

" Excellent rental from all points of views. I rented the car in A Coruña Airport. "

" The car was the perfect choice for Spain and Portugal. It was in perfect condition, clean and recently checked. Personnel in A Coruña was friendly and supportive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NATALE - 16 September 2024

" Car ok. I prefer a full against full policy "

" Very quick and professional staff at the office. Good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 16 September 2024

" Overall a good experience "

" Drop was good. However pick up took around an hour as although the vehicle was pre booked it was not ready or available. As compensation we were given a higher category model to make up for the inconvenience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by VARNTAN - 30 August 2024

" It was easy and quick. "

" Keep the exelent work. The employee was very kind, specially Pablo and Javi. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by EVA - 08 August 2024

" Good. "

" Smooth rental. No issues. Fuel policy should be reviewed: pickup should be full tank and delivered back full tank. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GILAD - 06 August 2024

" Seamless experience with Auto Europe and good value for money "

" All in all great experience. One thing to improve about Alamo is the return at terminal 2C in BCN. There is no staff on the drop-off lot. One has to find a space to park the rental car, walk in to the office, find staff, then go back to the car. Could be more efficient when you are in a rush to catch your flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PEDRO - 30 June 2024

" I called Auto Europe about my case and they did not help me. At drop off at least I got a discount from Alamo/Enterprise which made me feel better, but I would really like if I got a refund from Auto Europe. "

" Eventhough I asked for a combustion engine when I arrived there were no options until midnight and I had a tight schedule, so I was given an electric car and my international credit card did not work to charge the car in the different charging stations. I asked for another car and was never given another. My experience was horrible as I drove around 3000 km and it was very hard to find charging stations that accepted my credit card. I always had a fear that my car would run out of battery. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by ROMUALDS - 20 March 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SADJAN - 01 February 2024

" Because it was not explained to me and I forgot to ask how does function in Spain with Electric cars, I lost a lot of hours in 1 week just downloading the different apps to allow me to charge the car in different park places which I found awful but this is not the fault of Alamo. In some apps I couldn't register myself as a German, it was only for Spanish people and I couldn't charge my car. It would be great if it would be possible to pay for the charging of the car as the park place, so fast and without complications, or if Alamo would have some unique card to avoid every download of apps or registration, paying through the Alamo account. Anyway it was my first time that I had an electronic car and I got my experience, next time I know what to do "

" When I got the car I should wait a little because of other clients which is understandable. It would be more professional if I would get some explanation how the Electric car function in Spain so I could be prepared when I wanted to charge the battery, like where, how can I find and what kind of app should I use. At least when I brought back the car, Lucia was so kind and helpful that I could feel better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by OLAFS - 30 October 2023

" The description of this case has been sent to Autoeurope email and we are waiting for the reply. "

" At the check in counter they refused to provide the car to due to the fact that custumer had one credit card and not two. They explained that the custumer had to provide two credit cards upon picking up this type of vehicle. However in the original voucher which is also the main document/confirmation the vehicle type mentioned is Standard Van (not Lux or premium) & in terms it's also mentioned that one credit card is needed for the deposit (not two) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by KARL - 12 October 2023

" I don't know if I would use Alamo again in Spain "

" I felt like we were forced to take the insurance by Alamo even though I had it through auto Europe . It was very confusing "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LA CORUNA, ES - Reviewed by MIRAN - 28 September 2023

" Auto Europe as usual everything without a problem "

" everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TONY SAWAYA - 09 September 2023

" Auto Europe was not helpful is refunding our paid reservation due to the fact that we did not change before the 48 hour deadline, even though we told them that the alamo counter guy was asking for the impossible "

" Alamo enterprise attendant was not accomadating at all, he was playing wack a mole the entire time, we had an international drivers license yet he wanted our U.S. license, he Saud he needed the originals to allow us to rent our reserved and paid for car, yet he would make an exception and take a phone photo of our passport. He acted as if he was by the book buy in reality he was upset that we went through a broker and he was trying to avoid renting us the car by asking for things that we did not have. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MICHAEL - 05 August 2023

" Could not have been more streamlined and certainly significantly more cost than dealing with the major rental companies directly "

" Great experience - only problem we encountered was that no one had told us the Alamo were NOT on-site at the Malaga Airport (with all the other major car rental companies) but rather offsite. Nevertheless the Alamo staff at drop off were a delight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SAMI - 15 June 2023

" Very good "

" There was a long queue but luckily it was moving at an acceptable pace and we got our car after about 30 minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MIRO - 19 May 2023

" It is difficult to find remote location by Alicante airport. Any additional table on the street woud be helpfull. C4DX is nice car! "

" Dear. It is difficult to find remote location by Alicante airport. Any additional table on the street woud be helpfull. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAFAEL BERNARDO - 29 April 2023

" Autoeurope: very easy and good price, very satisfied. Always good attention "

" From the phone call attention, to the delivery at the airport, then the reception, excellent attention, especially Pablo at the reception in Barajas T4. Very good car conditions. Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KEVIN - 28 April 2023

" Booking/modifying/cancelling, whatever you need to do, doing so online is easy especially knowing that AutoEurope is only a phone call away if necessary. Very accessible "

" I was under the impression that the vehicle was meant to be full of fuel and be returned full. Instead, Alamo informed me that the tank was 3/8 full and offered that I pay for that fuel at a discounted rate. It was not easy to calculate how much fuel was needed to arrive at the airport with an empty tank and ended up returning the vehicle with the same 3/8 fuel, thereby being out of pocket by around €35 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by OLGA - 14 April 2023

" We never had any issues with Autoeurope before and it remains our go-to service for car rentals, however our recent experience with Alamo left much to be desired. I hope AutoEurope is able to fix the issue for us. Thank you "

" I've already reached out to the Customer Service and they told me to wait till the rental end, so just to reiterate - I believe this is the first time we are having an issue with Autoeurope booking being a longtime client (since at least 2012). We had a booking EU19897867 for an Audi A3 or similar, Compact Elite, and got a Cupra Formentor instead which is definitely not in the same class (we expected a BMW/Mercedes as an alternative and those are what we would usually get, not a Seat). Also, the booking EU19897846 was for an Opel Insignia Estate or similar (we needed a big trunk so we booked an estate), Standard Wagon Automatic, instead we got an Opel Grandland which is a compact SUV and not a wagon in any way. It's 50 cm shorter than Insignia Estate and has a much smaller trunk. The company representative kept telling us those are the same category cars as the ones we ordered "and I don't have anything else anyway", but we find it very hard to believe because during the booking process we saw both of those options and they had entirely different tariffs. We strongly believe that both of these cars are cheaper, different categories, and lower quality than the ones we ordered. Could you please take a look into these and make respective rate adjustments for us? We appreciate your assistance on this matter! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by MAREK - 13 April 2023

" ok "

" Everything OK, just two things: 1. The car had half filled tank , I put depozit 25 Euros for the case a return the car with empty gas. But I returned the car filled with gas more than half - around two thirds. 2. I have reserved Kia Sportage but got Seat Cupra. But it was not big deal. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GEORGE - 24 February 2023

" It was perfect "

" Everything it was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by TIMOTHY - 22 February 2023

" easy interface; good price "

" All went well and price was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEFANO PIERO - 16 November 2022

" Quick and easy booking, convenient rates, 2nd time I used it! "

" Super quick return, very fast shuttle to go from/back to airport. Friendly and smiling staff, clear explanations, maps and references for return, even a whatsapp message to check everything was fine! I really can't ask more! I would definitely re-use and recommend!! Just don't like to find pre-filled "10" ratings in this survey "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ELLEN CONSTANCE ESTRELLA - 26 January 2022

" Top notch service! "

" Vicent of Enterprise/Alamo was most rofeasional, efficient, informative during both pick up and return process! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEFAN - 12 January 2022

" VERY freindly personal at pick up and return: THANKS! "

" VERY freindly personal at pick up and return: THANKS! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LORETO - 30 August 2021

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PETUR - 24 August 2021

" If I could just get my refund then I am okay with this but until then I am not satisfied "

" When I came they didn't have the car I ordered nor a solution for me. I arrived at midnight and there were not a lot of options for me. I ended up paying 2000 Euros for 2 cars at Sixt instead of getting a big car like I ordered. They told me they would cancel my reservation and I would get a refund but then they stated a no-show on my behalf so I couldn't get a refund. This is still in process and I am waiting for my refund "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by EMMA - 18 August 2021

" I did not have any problem with auto Europe. I'm generally happy with the company "

" They were very busy and I have to wait 1 hour and a half to pick up the car, considering that if the customers arrive one hour later, they loose the reservation and the car (I saw a couple of situations like that meantime), it is not equitable. In the other hand, they gave me a better car model, that it was totally block one day. The assistants were very helpful and fast, and solved the problem very quick. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIBYL - 09 August 2021

" We had a wonderful experience and wouldn't hesitate to rent a car through Alamo in Valencia again. "

" Autoeurope paperwork was clear and understandable. The auto provided by Alamo was excellent, the customer service was excellent too. Return went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ROBERTO - 20 July 2021

" The first rent day the car was not available! This always is an unpleasant situation due to the vacation plan you probably have!!!! This was our case and we are obliged to find a solution with Alamo people. "

" Despite the unavailability of the car for the first day, the people of Alamo did their best and they found us a solution. We really appreciated! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by GARY - 10 May 2021

" AS always happy the the services of Auto Europe "

" My only dissatisfaction was that "because type of car" I rented I had to provide 2 phone numbers and two different credit card for the deposit. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by LASSE - 28 April 2021

" Always had only positive experiences with auto europe! "

" Everything worked smoothly and the employees were very friendly. Original car class was not available, but a larger car type offered instead. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BEATRIZ - 25 April 2021

" Not very clear about the insurance conditions of the rental. "

" They charged me twice for the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA CORUNA, ES - Reviewed by PAULA - 05 January 2021

" Great service, pick up was easy and so was drop off "

" Very helpful staff and put up with my no Spanish ability "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by OLGA - 09 November 2020

" I didn`t get the car in the airport. The telefon of Alamo mentioned in my reservation was wrong, so I couldnt rach the Alamo office. Shutle from the airport was not working. I dounfd the office in Alicante, but it was another one, so the gave ne the car, but for additional money, because my prepaiment was for anither office. I would very appreciate to get my prepament back. Thank you! Best reagrds, Olga "

" I didn`t get the car in the airport. The telefon of Alamo mentioned in my reservation was wrong, so I couldnt rach the Alamo office. Shutle from the airport was not working. I dounfd the office in Alicante, but it was another one, so the gave ne the car, but for additional money, because my prepaiment was for anither office. I would very appreciate to get my prepament back. Thank you! Best reagrds, Olga "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by PETRA - 21 July 2020

" Horrario de atencion a cliente no es suficiente "

" Muy contenta con devolucion de coche "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by YEMI - 28 February 2020

" Frsud "

" Fraud "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by BRIAN - 31 January 2020

" perfect will definitely hire with yours next visit. "

" Basically all went perfect. Excellent car, very clean on pick up. Carlos was very polite and explained all prior taking over. So that was perfect. My only complain is that the airport entrance is very short of markings when coming to return the car to your designated parking. many thanks brian "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by LUIS - 16 November 2019

" Amazing "

" Excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by EVITA - 27 October 2019

" Very good service. "

" Reliable service. Helpful staff, all done in timely manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SIMON - 19 October 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by OLAFUR GUNNAR - 02 October 2019

" Great staff and company "

" Great staff and company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JAKUB - 10 September 2019

" Not all taxes included in the price "

" Do include all taxes in the quoted price "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DIMITAR - 07 September 2019

" Excellent! "

" The service was on a high level. I am really satisfied from Alamo by ent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRISTIAN - 19 August 2019

" I am waiting for assistance by Auto Europe...in the case mentioned above "

" Problem with check-out of car: dark parking, car surrounded by three cars. Upon return two small dents, barely visible with no paint damage, were found: one could possibly be a parking damage caused by another car, although the car was only parked only during two hours in a position, where this damage could have occurred. The second dent was caused by driving the car in rear gear against an obstacle. This damage was clearly not caused by me. I am in the process to clarify the issue with Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by SHALESH - 19 August 2019

" Not good. Terrible. "

" Was a very bad experience. I will be calling customer service to complain. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GARY - 13 August 2019

" ok "

" The person that checked in great. The return was not satisfactory do ito lack of staff, long wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by LASSE - 13 July 2019

" Look nro 3. "

" Everything else ok but I was not very satisfied with the fact that should I scratch the car over 4cm scratch I must pay the whole 1600 € no matter of the scratch. So my own risk after CDW was 1600. In my earlier bookings (with other companies) I have been unde the impression that it is not automatically the whole own risk sum that goes if you scratch, but the sum needed for reparation and maximum being the own risk after CDW (in this case 1600). So I eventually bought the excess cover which was expensive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by XIAOCHAO - 06 July 2019

" Help me follow up with Barcelona airport the ALAMO with the payment. Thank you "

" I extend my car 2 more days, my original plan is inclusive also when I rent the car I told them I will use my own car insurance also my American Express will cover the insurance too, but they charged me extra. Don't know they did it buy mistake or ? Told the manager said will follow up, but no answer. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CHAKSHU - 26 June 2019

" I rented an Audi A3 and I was handed over a new Merc B200 D. The overall experience was very good. It could have been better if full insurance was covered other than the liability of just 1800 Euros. "

" very good counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DANIEL - 05 January 2019

" Having a number of reservations and no cars available is not an experience I have made with rental companies previously. I would like to believe it was due to exceptional circumstances and hope it never happen again. The way Alamo handled the situation was very professional though. I would have appreciated a commercial gesture for the inconvenience caused, but there wasn't any.... "

" When I arrived at the counter I have been told that they do not have any vehicles available. About half a dozen clients with reservations were in the same position and were quite angry. It must be said that the staff of Alamo handled the situation pragmatically and professionally and informed honestly. I have been told that I have to wait until at least 11:00 am to be able to get a car. They put my name on a waiting list and took my mobile number. At 10:30 I was offered a small car which had just been returned. Although I rented a car of a bigger category I accepted as I have friends waiting at the hotel who had just half a day left to explore the areas surrounding Valencia. Well, a Toyota Aygo was not an ideal car for four tall adults.... Next day I got the car I booked. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by BOYAN - 19 November 2018

" Excellent service. I found you by recommendation and already recommended AutoEurope.eu to several friends. Keep up with good service! "

" Very kind and supportive team at the airport. Smiling and explaining everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by STEVEN - 14 November 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AUGUSTO - 07 November 2018

" :) "

" :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NICHOLAS - 02 November 2018

" Good service "

" I booked a vehicle with fuel tank full to full. I was offered a vehicle with tank a quarter full. I refused this and after some delay a vehicle with a full tank was found. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADRID, ES - Reviewed by KONSTANTIN - 30 October 2018

" No comments "

" No comments "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JOSE - 16 October 2018

" F "

" A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by BRYAN - 16 October 2018

" see above. "

" The counter staff at the Barcelona airport location were great! There was a bit of a wait and the gent helping me gave me an upgrade for my time. I got a Rav 4 and even though it was a little "used", I certainly appreciated having it when I got to some very out-of-the-way places in Spain. The drop off went smoothly and I was on my way in less than three minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KATHLEEN - 26 September 2018

" See above "

" The counter staff were extremely friendly and courteous, the car was not in great condition, a fair amount of damage to the exterior, however the car ran fine. I was disappointed that I asked for a VAT invoice, which they said they would prepare and send, and they did not keep that promise, so that is a disappointment. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by TOMAS - 25 September 2018

" perfect "

" everything was OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTON - 16 September 2018

" Everything was good. "

" Everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DHRUVA RANJAN - 22 August 2018

" Auto Europe is good for car rentals but should take some steps on the feedback from customers and provide some compensation for the bad experience with Alamo ENT "

" The experience with Alamo was pathetic...They don't have counter inside airport but a small box outside with only two people responsible for giving away and collecting the cars.. Took lot of time to collect the car and the vehicle was not ready and was under wash .. Took almost half an hour waiting which delayed my hotel check out . Also the car which I booked was ford KA diesel but was given a petrol car Toyota Iggo . Not at all a satisfactory experience and needs lots of improvements as compared to other renting companies like Avis , Budget etc. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MADRID, ES - Reviewed by FREDERIC - 09 August 2018

" I am a VERY frequent user of car rental, and car rental website. I like your website and its lay out very much. My only remark is that for Spain, Doyouspain is often more competitive than you guys ! "

" No comments. Pleasant and fast staf. Especially at drop off. Frequent user of Car rental services in SPain, you can tell the difference with all the low cost competition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by MAJID - 26 July 2018

" Alamo should have upgraded free of cost if they cannot provide car in the booked category. Why they kept offering lower category cars is not understandable. "

" Staff made us wait for one hour as they could not offer same class car. They offered manual transmission and some other lower category cars. Then some half tank of fuel as compensation which I denied. Only half an hour later they found solution. I spend more than an hour outside in hot with family waiting for rental car. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by HELEN - 22 July 2018

" They didn't have the car we had reserved so we had an upgrade, very nice. "

" Pilar was very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LUIS - 07 July 2018

" It's very difficult to find the car return location in Barcelona Sants station, but my overall experience was very satisfactory. "

" It's very difficult to find the car return location in Barcelona Sants station, but my overall experience was very satisfactory. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOSEPH - 30 June 2018

" Nice and easy "

" The girl who checked us out in Seville was fantastic. She was very nice and extremely helpful to us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by DONALD - 12 June 2018

" See above "

" Both at pick up and drop off staff were helpful and approachable. The problem came with locating the drop off site (Sants, Barcelona). With the complexities of inner-city traffic lanes, signage and a busy train station detailed instructions giving information about nearby fuel suppliers and PRECISE location of the rental office would have been helpful. A contributory problem is the plethora of brand names (Alamo, Enterprise etc) that the office uses. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JOSE IGNACIO - 02 August 2017

BARCELONA, ES - Reviewed by TONY - 28 July 2017

BILBAO, ES - Reviewed by ROMANA - 19 July 2017

" Efficient, patient, kind. "

CORDOBA, ES - Reviewed by KAMRAN - 17 July 2017

" I got a rental at a great price. No complaints. "

" Excellent staff. I got a rental at a great price, and they gave me a Mercedes! "

MALAGA, ES - Reviewed by MONIKA - 11 July 2017

" Very satisfied. Very good internet page, very helpfull and king by calls. "

" Fast, kind, good eanglish speaking. Car was very clean, in very good shape-fast new. "

BARCELONA, ES - Reviewed by RICHARD - 09 July 2017

MADRID, ES - Reviewed by STEVE - 07 July 2017

" The counter and return staff were wonderful - friendly and very helpful. "

" The counter and return staff were wonderful - friendly and very helpful. "

BARCELONA, ES - Reviewed by WILLIAM - 05 July 2017

" great "

" The experience on getting the car was great, took around 10 minutes. Dropping the car back took longer as there were big queues, may be worth having a few extra customer service representatives on the desk to speed things up, when people are catching flights queuing for 15 mins to hand a car back is nerv racking! Overall great. "

BARCELONA, ES - Reviewed by JOHN - 13 June 2017

" I have been a customer of Auto Europe for many years and have recommended it to friends. This is the first rental which has turned out to be a disaster. but it is not the fault of Auto Europe, it is the fault of Alamo -- see below for details. "

" This was a disaster. The rented car broke down twice on our return trip to Barcelona airport -- battery problems both times. Roadside assistance fixed the first one and we then drove non-stop to a petrol station at the airport to fill up. but the car wouldn't start again! we had to abandon car at the station. Upshot we missed our flight to Paris; our son, his wife, our grandson missed their flight to London. We were able to get a later flight to Paris that night but our son and his family had to stay overnight in a Barcelona hotel and fly back to London the following day. The extra costs to us came to almost 650 euros and I am currently trying to recover this from Alamo. I will never rent from them again! "

PALMA DE MALLORCA, ES - Reviewed by LAURA - 12 June 2017

MALAGA, ES - Reviewed by ROBERT - 08 June 2017

SANTANDER, ES - Reviewed by MARKO - 05 June 2017

BARCELONA, ES - Reviewed by ANDREJ - 09 May 2017

MADRID, ES - Reviewed by MICHELE - 02 May 2017

" Very satisfied "

MALAGA, ES - Reviewed by LIVIA - 25 April 2017

MADRID, ES - Reviewed by DAVID - 19 April 2017

" I would appreciate if you will get me info, if target rental company accept also debit cards (not only credit). I understand from you information attached to my voucher that I need to use credit card. But it wasn't necessary. (I had to acquire one.) "

" yes but it wasn't finally Alamo but Enterprise "

SEVILLA, ES - Reviewed by PAUL - 16 April 2017

MADRID, ES - Reviewed by ALFRED - 06 April 2017

" The price was fair & reasonable. "

" The staff was very helpful & the hired vehicle was in very good condition. "

MALAGA, ES - Reviewed by IGOR - 22 March 2017

" At the end the price was different. "

" We rental ALAMO , but recieve ENTERPRISE car. I see that is a holdings. "

BARCELONA, ES - Reviewed by EREZ - 19 March 2017

MADRID, ES - Reviewed by KIEBAE - 13 March 2017

" I have a some questions about this rental. During rental period I made a some scratch by my fault, so I deposited 1,014.02 euros for repair. And car company person told me, after repair he give me a message about the repair fee and balance accounts in 2weeks. But still I have not received ani information. Please tell me the process of this matter. Thanks. "

BARCELONA, ES - Reviewed by CHRIS - 24 February 2017

" I have used you for rentals in Europe and overseas for a number of years now and have always found your service efficient, reliable and well priced. I will continue to use you and recommend you to my friends. "

" Service was friendly and efficient. The two girls who attended to us on arrival could not have been more helpful and informative. The only slight thing was the Toyota supplied was, in my opinion not of the same quality of the Seat but I do understand that it is the "Luck of the drawer" The car was very clean and performed well. "

BARCELONA, ES - Reviewed by EREZ - 06 February 2017

MADRID, ES - Reviewed by RAFFAELE - 03 February 2017

" The website doesn't inform you that the rental company has a very strict policy on the rental documents they need. Enterprise needs driving license and ID document issued in the same country! The contract doesn't mention this and at the collection of the car I wa refused the car and had to pay double for another car at another company! Luckily Europecar rented me a car w/o any problem. The voucher was paid back to me but the cost of the new rental not. Teh website should be more clear about the cotnract rules of the rental companies they broker, in particular for such absurd rules on documents. I'll never again rent with Enterprise directly or thru AutoEurope. "

" I went to collect a car but I was refused it for an incomprehensible reason. In fact they asked a driving license and an ID issued by the same country, that I don't have as I have lived abroad for many years. Main reason for the request was a safety concern whose written evidence weren't able to show on any of the contractual documents I had. I was forced to rent another car with a competitor, fortunately next door, which had no problem at all to rent to me. When requested Enterprise to pay back the much more expensive bill they refused. I strongly recommend to avoid renting with them as they demonstrated a clear unwillingness to provide a quality service to their customers. "

BARCELONA, ES - Reviewed by DANIEL - 10 January 2017

MADRID, ES - Reviewed by MEGAN - 29 November 2016

BARCELONA, ES - Reviewed by MAX MIKE - 11 November 2016

" When I rent a premium class car I expect to get the make and model I chose, not something inferior, when I pick a manual transmission I expect to get a manual transmission "

BARCELONA, ES - Reviewed by MARTINS - 02 November 2016

" Everything was grate except the car I ordered wasn't available. I reserved Ford focus but got Citroen C4. "

MADRID, ES - Reviewed by VERONICA - 02 November 2016

BARCELONA, ES - Reviewed by SUSAN - 27 October 2016

" We were given a free upgrade, which was great since we had 3 people and lots of luggage. The car was fantastic and got great gas mileage. "

" Well run and friendly staff. "

CORDOBA, ES - Reviewed by ANDREW - 12 October 2016

" Very efficient service. "

" Very helpful and efficient service "

MADRID, ES - Reviewed by BELLA - 04 October 2016

" Service operator did not help us at all with the incurred problem. Highly ineffective, we had to deal with the problem on our own. "

VALENCIA, ES - Reviewed by HOWARD - 04 October 2016

" Quick and easy "

MALAGA, ES - Reviewed by AGNESE - 03 October 2016

PALMA DE MALLORCA, ES - Reviewed by KONSTANTINOS - 22 September 2016

HUELVA, ES - Reviewed by ELENA - 21 September 2016

SEVILLA, ES - Reviewed by ALEXANDRU - 18 September 2016

" Car was not cleaned. They offered us a better car which was on with me but in the last moment they gave us a "clean" one with chopped fingernails in it. And we had to pay an extra 43? for insurance. The lady was nice and polite but the company... I won't recommend it. They did hold a smaller amount on my card. "

LA CORUNA, ES - Reviewed by OSCAR - 15 September 2016

BARCELONA, ES - Reviewed by PAYMAN - 15 September 2016

MADRID, ES - Reviewed by LIUBEN - 12 September 2016

IBIZA, ES - Reviewed by GEMMA - 30 August 2016

BARCELONA, ES - Reviewed by JAN - 25 August 2016

" xxx "

" xxx "

VALENCIA, ES - Reviewed by STIG - 23 August 2016

" Very satisfied "

" Very satisfied. A special thank you to Juan Carlos and David, the 2 men we dealt with at Valencia Airport for their professionlism, customer care and humor. "

ALICANTE, ES - Reviewed by JAMES - 23 August 2016

" Easy to use site, great value car hire, no hidden surprises. "

" Friendly, professional and quick service. In airport so no waiting for shuttle buses, no long queues and no agressive sales pitch for extras. "

BARCELONA, ES - Reviewed by ASTRIT - 23 August 2016

MADRID, ES - Reviewed by NICOLA - 18 August 2016

" The only complaint is that they could not provide the request car at the contracted time and I had to wait for additional 30 minutes. However, they compensate the delay with a better car and some discount. "

SEVILLA, ES - Reviewed by TIM - 16 August 2016

" The service is good, quick, cheap and no nonsense. Just overall a company I would use in the future to rent a car. Only downside for me was that our passports were in the hotel (an hour of travel from the car rental place), our own faults, but I couldn't change my booking to another day. I believe that the 48 hour rule should should only apply for full cancellations and not reschulding. I would like to have had a chance to reschedule for the day after even though it was my own mistake. If you'd provide that I would've recommended you even more. "

" Good car rental service. People were friendly, but the wait was quite long because there was only 1 employee at the desk. But for the long wait we got upgraded to a much nicer car! Really loved the drive and the everything else went smooth from the moment we drove away until the moment we returned! "

BARCELONA, ES - Reviewed by GERO - 16 August 2016

" You need time to wait "

BILBAO, ES - Reviewed by GOJKO - 08 August 2016

" I am very pleased with the kindness and promptness of staff. "

BARCELONA, ES - Reviewed by AYDIN - 07 August 2016

MERIDA, ES - Reviewed by ESTEBAN MIGUEL - 04 August 2016

BARCELONA, ES - Reviewed by PAVEL - 03 August 2016

BARCELONA, ES - Reviewed by RACHID - 27 July 2016

" Good as always :-) "

" The checking was a bit strange in a sense you have to sign that car is not damaged before you see the car. I did not sign it. Apparently this is the way they do in Alamo/ENT. The drop off was exceptionally professional. This woman who welcome us with lots of sympathy, attention asking us if all was fine and if she could still help us was really highly standard Thanks for such service Regards, Rachid & Irene "

BARCELONA, ES - Reviewed by JINESH - 25 July 2016

" Would have liked to drive the Nissan qasqua instead of the Opel mokka that was given. Fuel economy was really not that great. Service was good explained by the lady. "

" Would have liked to drive the Nissan qasqua instead of the Opel mokka that was given. Fuel economy was really not that great. Service was good explained by the lady. "

BARCELONA, ES - Reviewed by CATALIN - 25 July 2016

" easy to reach, friendly and competent staff always with a smile on the face "

BARCELONA, ES - Reviewed by ALEKSY - 24 July 2016

" The rental cost is interesting, but they charge a very high rate for the Refundable excess with supercover. More that other companies. I my prevous rent, I paid this Refundable Excess to AutoEurope, it was proposed during the booking, but not this time "

CASTELLON, ES - Reviewed by ANTON - 17 July 2016

" Unfortunatelly Auto Europe employee dont warn me about restriction to No return policy of 7-place VAN in July-August at Europe. Also Auto Europe web site dont have Castellon city. But AutoEurope application has this city choice. All other things AutoEurope does well. "

" Im satisfied by Alamo Enterprise cooperation. I got two almost new cars (Sear Alhambra and Kia Sportage only 4500km fresh). "

MADRID, ES - Reviewed by LUCIO - 13 July 2016

MADRID, ES - Reviewed by MARIUS - 12 July 2016

" Clear, simple, reliable. "

" Impecable, customer friendly, quick service, perfect car. "

JEREZ, ES - Reviewed by JEFFERSON - 05 July 2016

" It was very easy booking and I think I got the best price. "

" Pablo at the Jerez, Spain airport was very courteous and helpful, and refunded my gas deposit promptly. "

PALMA DE MALLORCA, ES - Reviewed by WORRACHAT - 01 July 2016

" Long que when pick up the car, but very good when return the car. We would consider for other brand next time. Can you please help checking we have got double charge fromEnterprise holding Eur250 on 16 June 2016. We thought that we paid to auto Europe only.(AutoEurope already charged us Eur 217.84 on 11 June 2016) Please help checking this matter. "

CARTAGENA, ES - Reviewed by JOSE LUIS - 22 June 2016

MADRID, ES - Reviewed by KARA - 14 June 2016

" We waited 2 and a half hours for our rental car. They offered to refund the fee for drivers under 25 and also for the navigation. This was not fully refunded "

BARCELONA, ES - Reviewed by OLIVIER - 14 June 2016

SEVILLA, ES - Reviewed by JUSTINE - 14 June 2016

" evething was all right but is not a quality car even it's was new "

PALMA DE MALLORCA, ES - Reviewed by MASOUD - 01 June 2016

" Good price and easy and clear booking process. "

" Pick up and drop off was smooth. The car was great! But they charged me 250 euro as deposit, and returned 234.74 euro to my account! "

MADRID, ES - Reviewed by RUBÉN DARÍO - 30 May 2016

VALENCIA, ES - Reviewed by PAVEL - 26 May 2016

" Excellent car brand new and very good service! "

MADRID, ES - Reviewed by JUAN ANTONIO - 24 May 2016

MADRID, ES - Reviewed by MILICA - 22 May 2016

" This is the third time that I have rented a car through Auto Euerope...didn't have any problem, I am very satisfied with the service. "

" Everyone in Alamo by ent were very pleasant and helpfull. "

CORDOBA, ES - Reviewed by COLM - 19 May 2016

" WHEN WE ARRIVED IN CORDOBA LATE DUE TO UNFORSEEN CIRCUSTANCES 3 HOURS LATE / OUR RENTAL WAS CANCELLED. IT IS HORRIBLY UNFAIR THAT WE HAD PAID IN FULL FOR THE RENTAL AND YET THE CAR WE PAID FOR WAS GIVEN AWAY. tHERE WASD NO MENTION OF THIS IN The terms of the voucher only a short reference in an email we did not see. The result was we had a hotrible and unprofessional exchange with two of your reps in Madrid and huge expense to get another vehicle. Despite the fact that I ahve been using autoeurope regularly for almost 10 years, this experience was so upsetting and unprofessional, I cannot see myself availing of this service again. I dont expect a reply,I am taking my issue to the directorate of consumer affairs. "

" see above "

SEVILLA, ES - Reviewed by RON - 11 May 2016

VALENCIA, ES - Reviewed by ADRIAN - 29 April 2016

MADRID, ES - Reviewed by OSAMA - 26 April 2016

MALAGA, ES - Reviewed by W F - 25 April 2016

BARCELONA, ES - Reviewed by STEEN - 14 April 2016

PALMA DE MALLORCA, ES - Reviewed by STEN - 14 April 2016

" This time it worked perfect. "

" Very god car in an exellent condition. Very friendly and helpful staff. "

LA CORUNA, ES - Reviewed by PORFIRIO FABIAN - 28 March 2016

MADRID, ES - Reviewed by SERCAN - 20 March 2016

SEVILLA, ES - Reviewed by VALERIA - 10 February 2016

" All very well, thanks "

" Efficent and very kind "