THRIFTY SPAIN Car Rental Reviews

ALICANTE, ES - Reviewed by SERGEJS - 21 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JULIAN - 26 August 2025

" So far there have not been any problems with Auto Europe "

" The pickup and the car was great. The agent was quick and the car was in a very good shape. At the return there was a big line at the booth and the only 2 agents working there were both helping people pick up cars. There was no agent available to return the car to, so I either had to wait for more than 1 hour and maybe miss my flight (at that point I had no idea how fast security would be) or I could return the car as if it was outside of office hours. So I dropped the key with the paperwork as instructed onto the agents desk. The car was undamaged and in clean condition (I even vacuumed the inside before returning it) Somehow there has been a extra charge of almost 120 Euros to my credit card without any notice from thrifty. I reached out to the customersupport, but so far there has not been even an automatic answer. After 72 hours I will revoke the uncommented payment. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GEORGEL - 18 August 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by HELVIO DANIEL - 11 August 2025

" THE CAR WAS IN A VERY GOOD SHAPE AND MADE NO PROBLEMS AT ALL. "

" AS I SAID, WE ARE VERY SATISFIED WITH EVERYTHING. YAGO, WHO WAS THE PERSON WHO DELIVER TO US THE CAR, AND THE LADY FROM THE OFFICE WHO RECEIVED IT BACK WERE VERY NICE AND GENTLE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RAFAL - 23 July 2025

" The support people not really helpful. Not able to contact the local rental company. Provided non working phone number. Provided unreliable information "

" Not very fair about the real costs and policies. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by CHARLES - 17 July 2025

" I've rented from Auto Europe several times and the experience has been good each time, so I will continue to do so "

" Overall the rental was very good. There were just a few things that could have been better: 1. I got a smaller car than I paid for - Peugot 3008 or similar wasn't available. 2. I had to refill the windshield wiper fluid myself 3. The rental car area at BCN is pretty dismal overall (not just Thrifty). Poorly signed, extremely cramped, only available in Terminal 2. Frankly the worst car rental operation at an airport I've ever experienced. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by REDMOND - 15 July 2025

" Auto Europe is fantastic. I have rented through them for years now, in both Europe and U.S. and I've never had a problem. I won't book through anyone else, as they always have a competitive price and are 100% reliable. "

" It was similar to all other major rental car companies. Nothing special but not bad. Counter staff was nice, though they have to try to sell the additional insurances, like every other company. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by KESTUTIS - 01 July 2025

" A few days later, when I returned the car, my account was debited with €223.33. The company is not responding to my enquiries, maybe you can explain or help me recover this amount. "

" A few days later, when I returned the car, my account was debited with €223.33. The company is not responding to my enquiries, maybe you can explain or help me recover this amount. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by OLEG - 05 June 2025

" Very convenient service. We book cars several times a year for more than 20 years. "

" Very friendly assistance (Enoarna) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANTON - 27 May 2025

" I have used Auto Europe before and have been happy with everything. This was the first time there was ever any problems with the rental. Auto Europe should consider if it is wise to have Thrifty as their business partner as Thrifty's bad reviews and horrible customer service and cheating will affect also Auto Europe's reputation. Thrifty also on several occasions has claimed that it is not good to use Auto Europe and that Auto Europe is the one cheating and not Thrifty. I hope I can continue to use your services when booking a car but never ever again from Thrifty! "

" We will never use Thrifty again as this company at Malaga airport is a total scam. I am so sorry that I didn't read the Google reviews (1,7!) before deciding on the rental company. We did want a full coverage insurance from them but the first one they offered was very expensive and we then took the next option which was their Super coverage insurance. At the desk nobody explained what this included and everything was very unclear. Our rental fee paid to Auto Europe was cheap but after the insurance and the young driver's extra fee, we had to pay 350€ extra to Thrifty. They told us that next time it would be much better to rent from them directly and not use Auto Europe. They also charged us the airport charge, about 40€, which I later realized was already included on Auto Europe rental fee and was mentioned on out rental voucher from Auto Europe. I showed this to them when returning the car but the lady refused to return the fee and said that it always has to be paid directly to Thrifty. I will be making an official complaint about this to Auto Europe to get the money back. Thriftt also took a preauthorization of extra 150€ "fueling insurance" on my credit card and said that it will not be charged if we return the car with a full tank. This was not specified anywhere on the rental agreement paper from Thrifty. We asked about this when returning the car and the lady asked for a fueling receipt because according to her the fuel tank was not full! However, having read the reviews during our trip, we had indeed taken the receipt when fueling the car at the airport petrol station! So she had to return the 150€ fee to us. At first she refused to give us a proper receipt of the final cost but as we insisted she had to give it to us. The earlier rental agreement was only showing the estimated rental costs, not the actual costs. So my advice to you: do not use Thrifty at all! And if you do for some reason, please read the reviews so you will know all the problems there might be. Be careful what you sign and take full insurance and the receipt when fueling before returning the car. This company is a total scam and they will cheat you every way they can! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by AKKOUCHE - 20 May 2025

" Good "

" Good staff and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NEIL - 20 May 2025

" Thrifty is confused as to their identify, if they are connected to Hertz, Firefly or independent (in Spain) as correspondence does not come from Thrifty. The aircraft landed early into Barcelona Terminal 1, we walked to the car rental area (Hertz, as Thrifty is part of herts in Australia) only to be told that we had to now travel by the green terminal bus to terminal 2. This is due to Thrifty no longer being part of Hertz, in Spain. This explained the total lack of "Thrifty car rental" signs at terminal 1. Upon arrival at T2, there was zero signage for the Thrifty car rental company, let alone any others. Asking 2 airport staff where the car rental ares is located, we were directed down stairs and to the far end of the terminal. There we found every imaginable rental car company, but no Thrifty. I asked Hertz staff where Thrifty was located only to be directed it across the road to the car park, where Thrifty was located in the big blue building. We waited 30 minutes for our turn, and were promptly served by staff . She was very pleasant, efficient at her job and explained all we needed to know. Tried to scare us with the insurance and the large block to be placed in the car if we do not accept their insurance. She process our booking and advised we had a "new car" which I was pleased about, however when we found the car, it had dents and scratches on it. I opened the boot (trunk) and the terrible smell of cigarette smoke wafted straight out. I immediately returned to the office and requested another car. The gentleman whom served me was very understanding and provided a replacement car. This replacement was also relatively new (driven only 8500km). This car had even more larger dents, scratches but most importantly did not smell of cigarettes. It took over 1 hour to get a suitable car from Thrifty. Return of the car was ok. The same lady that originally checked us in, checked over the car for the return. She immediately found the damage, (which was already identified on their paperwork) and at our pickup, with our photos, and progressed to question me about it. However if she had of reviewed the paperwork they provide, the damage was already recorded. Thankfully I took photos at collection and provided these to her. Satisfied the damage was not my doing, she checked the fuel and was happy to close the return. Not the best experience with Thrifty, especially with the severe lack of signage at the BCN airport terminals. "

" Thrifty is confused as to their identify, if they are connected to Hertz, Firefly or independent (in Spain) as correspondence does not come from Thrifty. The aircraft landed early into Barcelona Terminal 1, we walked to the car rental area (Hertz, as Thrifty is part of herts in Australia) only to be told that we had to now travel by the green terminal bus to terminal 2. This is due to Thrifty no longer being part of Hertz, in Spain. This explained the total lack of "Thrifty car rental" signs at terminal 1. Upon arrival at T2, there was zero signage for the Thrifty car rental company, let alone any others. Asking 2 airport staff where the car rental ares is located, we were directed down stairs and to the far end of the terminal. There we found every imaginable rental car company, but no Thrifty. I asked Hertz staff where Thrifty was located only to be directed it across the road to the car park, where Thrifty was located in the big blue building. We waited 30 minutes for our turn, and were promptly served by staff . She was very pleasant, efficient at her job and explained all we needed to know. Tried to scare us with the insurance and the large block to be placed in the car if we do not accept their insurance. She process our booking and advised we had a "new car" which I was pleased about, however when we found the car, it had dents and scratches on it. I opened the boot (trunk) and the terrible smell of cigarette smoke wafted straight out. I immediately returned to the office and requested another car. The gentleman whom served me was very understanding and provided a replacement car. This replacement was also relatively new (driven only 8500km). This car had even more larger dents, scratches but most importantly did not smell of cigarettes. It took over 1 hour to get a suitable car from Thrifty. Return of the car was ok. The same lady that originally checked us in, checked over the car for the return. She immediately found the damage, (which was already identified on their paperwork) and at our pickup, with our photos, and progressed to question me about it. However if she had of reviewed the paperwork they provide, the damage was already recorded. Thankfully I took photos at collection and provided these to her. Satisfied the damage was not my doing, she checked the fuel and was happy to close the return. Not the best experience with Thrifty, especially with the severe lack of signage at the BCN airport terminals. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by ZOLTÁN - 07 May 2025

" Everything was ok. "

" Everything worked well. Only thing that the deposit was 1000 Euro instead of 950 (what was on the voucher) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by OMAR - 20 April 2025

" Booked medium sized car for 3 days with auteurope.eu and recharged 89.32 eur more from thrifty after having paid 81.72 eur with autoeurope. Km extra were charged contrary to pictures taken whilst also extra fees that were never quoted. Never again will book with either thrifty or autoeurope.eu "

" Booked with auteurope.eu and recharged 89.32 eur more from thrifty after having paid 81.72 eur with autoeurope. Km extra were charged contrary to pictures taken. Never again will book with either thrifty or autoeurope.eu "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JOHN - 07 April 2025

" Autuo Europe always provides a competive price "

" Was extremely please with the service your emplyee Carol provided, she was friendly and helped me understand all the options and features of the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHOI WAH - 17 March 2025

" AutoEurope is good and reasonable price. Just Thirfty charged me the rent and insurance again. Pls help to investigate and refund to me. "

" They double charge me the rent and insurance. No one can help me to refund even I sent email to them. Can you help me? "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ARRECIFE, ES - Reviewed by CLAUDIO - 08 February 2025

" Very kindly attention to our questions . "

" All in the right way . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by LAURENTIU - 23 December 2024

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NICHOLAS - 02 October 2024

" Very good, although the use of the Auto Europe voucher at pick up was odd. I had to email it to the service desk rather than just show it to them. "

" It was very good, although the cost of registering a second driver was far too high at €150. I can't see why there was any cost at all. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARK ANTHONY - 21 September 2024

" 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MIKHAIL - 19 September 2024

" Good "

" Everything as expected, except the car had oil warning and no liquid for glass wipes "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GRANADA, ES - Reviewed by KHALID - 06 September 2024

" We had a very bad experience had to write an email complaint and we still did not receive any reply: I am writing to address a serious issue with our recent car rental (Auto Europe voucher EU21525993-1). When we arrived at 9am to pick up the car, we were unexpectedly informed that a €950 fee would be held for a month. This was not disclosed in the terms and conditions and far exceeds what any reputable car rental company would charge. When we contacted customer service at +49 89 541955603, we were told cancellations are non-refundable. Holding €950 for a month, especially for a rental of less than a day, is entirely unacceptable. We demand an immediate refund. If this issue is not resolved promptly, I will be forced to escalate the matter, including disputing the charge with my bank and sharing this experience on TripAdvisor. I hope it doesn't come to that. This situation has been extremely frustrating and has seriously disrupted our holiday. I expect confirmation that the refund is being processed immediately. "

" Not good at all ! Please see below the issues we encountered : I am writing to address a serious issue with our recent car rental (Auto Europe voucher EU21525993-1). When we arrived at 9am to pick up the car, we were unexpectedly informed that a €950 fee would be held for a month. This was not disclosed in the terms and conditions and far exceeds what any reputable car rental company would charge. When we contacted customer service at +49 89 541955603, we were told cancellations are non-refundable. Holding €950 for a month, especially for a rental of less than a day, is entirely unacceptable. We demand an immediate refund. If this issue is not resolved promptly, I will be forced to escalate the matter, including disputing the charge with my bank and sharing this experience on TripAdvisor. I hope it doesn't come to that. This situation has been extremely frustrating and has seriously disrupted our holiday. I expect confirmation that the refund is being processed immediately. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by PAULA - 04 August 2024

" Yes we were very happy with our experience in Madrid "

" Had a very good experience in Madrid. Staff were efficient and friendly and car we received was in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VICTOR ION - 20 May 2024

" Great car, great people serving. Very quick. "

" everything was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by RICHARD - 26 January 2024

" Some help from Auto Europe would be useful. "

" The car supplied had a slow puncture evidenced by the tyre pressure warning light coming on soon after leaving the airport. Two days later since I was close to the airport and still had several days to run, I visited to see what they could offer. They changed the car saying that I would only be charged for the petrol used which was fair. Several days after returning home however I was presented with an extra bill for 230€ which was taken from the credit card against my will. All emails were from no-reply addresses and contacting Thifty/Hertz directly had no effect whatsoever. I do not mind paying when things are my fault but this was nothing to do with me. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MADRID, ES - Reviewed by KEVIN - 18 January 2024

" Hassle free "

" Fast service with nobody trying to force-sell you additional insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 07 December 2023

" Will definitely look to book with auto Europe again "

" A very smooth pick up and drop off service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NITIN - 08 November 2023

" The pickup experience was not smooth since I was not offered the car that I booked. The car offered didn't fit the purpose for which the car was booked. "

" I had booked a Peugeot 3008 car (intermediate SUV) with a large boot space (520L) as I was traveling with family. I was offered a T-ROC (boot space of 440L) and Opel Grandland Hybrid (boot space of 390L). Tried fitting the luggage but it didn't. Thrifty said I had no option but to upgrade despite having two Peugeot 3008 in the parking lot which was reserved for other customer. I was offered Subaru Outback (boot space of 550L) as an upgrade with additional payment of EUR 150+ which was more than what I had initially paid for my rental. Last time I traveled alone and had booked a TCross which was sufficient for my requirements. Reason I booked a Peugeot 3008 was because of a large boot space. Even on Thrifty website they have mentioned that this category can hold 5 luggage but unfortunately the other cars offered didn't. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALAMANCA, ES - Reviewed by GREGORY - 07 November 2023

" x. "

" x. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by STEVE - 01 November 2023

" Our overall experience was a 10! The car was perfect, the staff were very friendly and helpful. Since we do not speak Spanish, it made it more challenging for all, yet the staff was very gracious and willing to help us. Returning the car was a little confusing and then the gate to get into the lot was not working correctly. However, people were there to help, and it all worked out. "

" Our overall experience was a 10! The car was perfect, the staff were very friendly and helpful. Since we do not speak Spanish, it made it more challenging for all, yet the staff was very gracious and willing to help us. Returning the car was a little confusing and then the gate to get into the lot was not working correctly. However, people were there to help, and it all worked out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GERONA, ES - Reviewed by TIMOTHY - 26 October 2023

" Easy to rent through Auto Europe and competitive prices (although sometimes I can find better prices on the rental agency websites). "

" When we arrived, they did not have the size car I had reserved available so "upgraded" us to a larger car, which was fine even though I would have preferred a larger car. However, when we got on the highway and drove above 70 KMH the car started to shimmy and shake. I took it back to Thrifty and immediately exchanged it without question for an even bigger Jeep, which drove fine but, again, I would have preferred a smaller car. I feel that we were treated quite well and staff was very responsive, but I would have preferred to have the car I reserved - and the car they initially gave us didn't work correctly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by PETR - 18 October 2023

" was ok again "

" was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by CORINNE - 29 September 2023

" Despite reading of negative reviews, I was happy with AutoEurope. Good communication and prices. No problem at all with the voucher, and no nasty surprises. "

" Very happy we got a better car than the one we had booked. A little hard to locate the office when leaving the train station, no signs to indicate direction. The counter staff lady spoke very fast and I felt very rushed. She did not go over the car with us, she did not advise which petrol to put in. I think she was in a hurry to have her lunch. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by YANNICK - 07 August 2023

" Very positive experience, car in excellent condition "

" Very good overall experience from collecting car to drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 08 July 2023

" All ok "

" Great experience, yet a little bit expensive "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANANT - 17 June 2023

" Nice experience. Good car and rental and drop off was very smooth "

" It was great they were very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALEJANDRO - 12 June 2023

" When I made the reservation I payed full coverage. Turns out you have to pay extra to really have the full coverage on the car. Other than that good experience. "

" They didn't have the car ready, but gave us an upgrade and it was great. Overall excellent experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN SEBASTIAN, ES - Reviewed by DIEGO - 15 May 2023

" Very good! "

" Very good car quality and low fuel consumption. Ford Fiesta 1.0. Thrifty (Hertz) booth location was difficult to find within Garbera Shopping, no signs or precise google maps location. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RACHEL - 18 April 2023

" was disappointed that luggage booth was smaller than advertised "

" I was disappointed that luggage booth was smaller than advertised. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GRAN CANARIA, ES - Reviewed by AURIMAS - 15 March 2023

" Always renting car with AE "

" Our flight was delayed, but counter manager waited us after office work hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ADITYA - 02 December 2022

" Apart from the comment mentioned above, had a pleasant experience "

" On Sunday morning, because Alicante train station Thrifty location was not showing on google maps, I checked the Thrifty website if Alicante train station is there as a location. The global website of Thrifty did not show Alicante train station, only Alicante airport as a location. So, I called AutoEurope and Thrifty Alicante train station phone numbers, but nobody picked up as they were not yet open. Weird thing is that when I checked the thrifty.es website, Alicante train station location can be found. At the pickup location, I could not find a dedicated Thrify location, there were Hertz, SixT etc. Then, with help from a person from another rental company, realized that Thrifty (and Dollar) were part of the Hertz location itself, they did not have a dedicated location. The board in front of the Hertz office had in very small text Thrifty also - this was not visible from far away. Only realized this when I got really close to Hertz office. Infact all documentation I received was also from Hertz, so a bit of a weird collaboration. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by JOSIP - 29 November 2022

" None "

" None "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by RICHARD - 18 November 2022

" Everything went smoothly. "

" The women at the counter when we picked up the car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PETR - 22 October 2022

" no problems "

" no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAN - 17 October 2022

" There was a fee of 30 Euro for crossing the border, that wasn't in the contract when I've ordered the car. "

" They did not the car from the category I've ordered. They try to make me upgrade to a different car without letting me know about the problem. Then they offer same cast but manual even that I paid for automatic and they said that if I don't like it, I should call Auto Europe. when I called Auto Europe, they finally found a car, but still I had to wait for an hour to get it. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by OLAFUR - 02 October 2022

" I drove from Alicante to Faro and back. The car Peugeot 5008 was long and nice. "

" I got good service from Thrifty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PIERRE - 26 September 2022

" nothing more. "

" Had a misunderstanding with regards to the car type chosen as i was under the impression i chose a bigger car. However the guy giving us the car really helped us and did his best to accommodate us. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LISA - 17 September 2022

" This was my first negative experience with AutoEurope. "

" Returned car 4 days early but no credit received; car had flat but no spare took 1/2 day to get car towed and new car rented; when I returned car attendant claimed I hit car in front of me but didn't and cars were not even touching "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by MARCUS - 11 August 2022

" Never again hertz and thrifty "

" Awful Hertz/Thrifty experience. Waited over 2 hours in a Queue to get the car and then rude staff who were cowboys "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by HILLEL - 10 July 2022

" I would like to thank you for your service. Every time we need a car in Europe, we use your service. It's great, simple and clear. Thank you very much "

" Pick up - the invoice was in Spanish so I did not understand it. The car was not in the spot that they gave us - we looked for thrifty 62 but the car was in hertz 61. It took us a long time to find the car. The woman in the counter was very kind and efficient. drop off: the address was not clear. It was difficult to find the entrance to the parking. I got the final receipt only 2 days after drop off. Other than that the drop off was very simple. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by S M KASHIF - 20 June 2022

" Hello Please note that we have been trying to contact the customer services regarding refund amount but till date there has been no positive response. Kindly review the following thread of communication and help is in obtaining the refund because we have always availed your services for car rental purposes and just this time we realized that driving license had expired so we requested for a cancellation as well as a refund. Voucher number EU19287296-1 Please help us resolve this dilemma, even a percentage of refund is acceptable but please at least cooperate as I was unable to use the services Thank you "

" Hello Please note that we have been trying to contact the customer services regarding refund amount but till date there has been no positive response. Kindly review the following thread of communication and help is in obtaining the refund because we have always availed your services for car rental purposes and just this time we realized that driving license had expired so we requested for a cancellation as well as a refund. Voucher number EU19287296-1 Please help us resolve this dilemma, even a percentage of refund is acceptable but please at least cooperate Thank you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by RICCARDO - 28 April 2022

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRANADA, ES - Reviewed by MIGUEL - 11 April 2022

" Sevilla staff was freindly and eficient not the case at granada "

" Your staff at granada was neither helpful or freindly. Had to wait 2 hours to get the car "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by MAKSIM - 24 December 2021

" Good "

" No queue at the counter, very fast process of receiving the car. The car size was as expected. The car had minor damages on the every side (it was reflected in the registry of existing damages via photos). Fortunately, we made additional photos. It helped to argue during drop-off that there were no new scratches. But it was the clear risk of charge. Overall experience is good, almost very good. Just be prepared and make sure all scratches are marked at the start. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAS PALMAS, ES - Reviewed by JAKUB - 28 September 2021

" Include more car rental companies, so prices are even better in locations where there is higher competition. "

" Everything was good, pick-up process could be faster and car location in garrage from terminal shorter. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MARBELLA, ES - Reviewed by YOLANDA - 18 October 2020

" All fine. "

" Service efficient and professional. Car was very clean. The only problem was the USB failed to work. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by MARTIN - 01 September 2020

" Very disappointed that Autoeurope unable to extend the contract by further days at the time of pickup despite the car supplier confirming it was available. "

" Very helpful despite Autoeurope's disappointing inability to extend contract at time of pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ANDRIUS - 05 August 2020

" OK "

" Credit card deposit is not "locked", but transfered and re-transfered back to credit card "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by JONATHAN - 03 March 2020

" They are quick to take the money for a company but helping you to get it back not so helpful "

" Worst experience ever we have used Autoeurope many time but never go this company and it has now stoped me ever using it again. I am still trying to get a refund as they wouldn't even give us the car and we had all documents and deposits needed as we were late due to flights "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by INGOLFUR - 24 February 2020

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by VADIM - 28 January 2020

" Nice service "

" Everything was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by TAMARA - 14 January 2020

" We are still awaiting a response to our complaint email. See subject "Cancellation reservation no: 17560437" from Thomas Burgess on Friday, January 3. "

" We are still awaiting a response to our complaint email. See subject "Cancellation reservation no: 17560437" from Thomas Burgess on Friday, January 3. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by YOLANDA - 13 January 2020

" Shame we couldn't just extend the contract. I had to make a new booking. Even though it was the same company and the same car, I had to spend half a day to "change over". "

" Efficient and professional. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by VLADIMIR - 23 December 2019

" Quick and easy "

" This summer on Mykonos everything was lovely, in Barcelona (few days ago) lady from Hertz (thrifty share same facilities with Hertz) call me day before I've returned the car and asked me when I am going to return the car?!?! I was mesmerised and all sorts of bad thoughts running through my head. Everything prior to that was very satisfying. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by CEARBHALL - 02 December 2019

" Excellent car and service. "

" Excellent car and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAN - 27 November 2019

" Can only recommend to go with Thrifty. No hidden fees, everything is clear, simple and fast. Again, thank you for your good work. "

" All went perfectly. Thank you for your good work. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by PIETER - 26 November 2019

" Good atmosphere, clean table and friendly staff. Overall some customers and 2 to 3 staff working hard to get all information available so we can collect our car. Not a easy way to find but also not too difficult. Car is clean and ready. Dents and scratches are printed and attached for us. Would be even better if the standaard information like house address is given earlier to Thrifty save some filling form time. Returning car is efficient. "

" Good atmosphere, clean table and friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ALJOSA - 17 November 2019

" No comment- "

" They charge me for upsale whenever I disagree "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by YOLANDA - 14 November 2019

" No hassle easy professional service. "

" Very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSE RAMON - 13 November 2019

" Everything perfect "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TANJA - 08 November 2019

" I will never contact or reccomend you again. You only look at the earning, with no feeling to customers needs "

" Worst experience ever, cutomer service at the lowest level. No suport, cant rech the customer service by the phone, no explanation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by ANDRIEJUS - 06 November 2019

" adequate price, good offers "

" Counter Staff works fast, very nice and kind. it was midnight, couple of planes landed, and of course a number of people come, i was last in line. after all I get my car in a 20-25 min,... faster can only imagine about car: almost new toyota yaris, had some scratches. fuel policy was full to full, after I get 10-15 km away- fuel arrow drops down and it was obvious that tank wasn't full at all so I lost +- 100km of trip , sad. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by PIERRE - 22 October 2019

" At the counter very annoying person trying to sell me more insurances "

" Bad car with lot of scratches "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MADRID, ES - Reviewed by ALFONSO - 23 September 2019

" Todo ok "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIARHEI - 23 September 2019

" Actually the person at desk was positive and nice to cooperate with. So we took BMW instead of Peugeot booked previously. Nice impressions of the stuff) But the car was not in good condition, there were some alarms on the screen of BC. Quite strange that company offers a car that must go to service in a hundred of km. One of the alarms was 'inflate tyres'... i think stuff could at least inflate tyres... :) "

" it happenned that we have missed the flight to Palma and arrived one day later than car was booked. I tried to reach Autoeuropa by phone and mail to inform about this. I also called Trifty but noone picked up (i called Trifty at Palma, at Madrid.. noone could give me correct tel num of the branch in airport PMI). When we came tp PMI we saw that office was closed and other renting company was handling Trifty bookings. I suppose that was the reason why noone picked up the phone mentioned at booking form. There were no any penalties or fines so we get our car without problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by NG - 23 September 2019

" Ok but not the rent paid "

" the rent I paid to Autoeurope did not match with the actual Thirty received! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ONKAR - 21 September 2019

" Excellent experience. All went well. No problems. "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NOELIA - 20 September 2019

" Having done the reservation throught AutoEurope we werent requested to give driver information and as the reservation was not done at the name of the driver we needed to pay a fee for extra driver. "

" Having done the reservation throught AutoEurope we werent requested to give driver information and as the reservation was not done at the name of the driver we needed to pay a fee for extra driver. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ALAN - 11 September 2019

" I have been using Auto Europe for several years and I am always satisfied "

" I was told the tank was full. The fuel consumption was, according to dash computer, 6.9 l/100km. After +/- 140 km i filled the tank to the brim: 12.9 liters (which shows that the tank was not full at the offset). I drove another +/- 35 km before turning the car in (in total I drove 176 km) so I used approx. 2.5 litres. I have just received an adjustment of the invoice from Hertz, where they charge me for 9 (nine !!) litres of fuel plus handling charges, 37.74€ total. This is outright dishonest. I did not get a full tank; I did not leave the tank missing 9 litres. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ALAN - 05 September 2019

" ... "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SORIN - 17 August 2019

" Web site is well designed and intuitive to use. Got promised vehicle for the quoted price. "

" Vehicle conformed with expectations. Very good value for the money. Getting the car and dropping it off a little time consuming. Still, I would rent a car again from Thrifty. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANIELA - 13 August 2019

" As always, best partner for choosing car rental. Thanks! "

" First time (am I am traveling a lot) so great attitude, my needs satisfaction and understanding. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RICHARD - 06 August 2019

" All worked perfect. "

" Overall everything good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BHALCHANDRA - 04 August 2019

" Overall good. "

" BCN airport drop-off was slow. Big line. Took much time. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MEHDI - 03 August 2019

" price was reasonable , car was good "

" to contact with your office was almost impossible .Your German telephone no currently unavailable. Information mentioned about your fuel policy misleading . BuT Hetrz personals in Marbella and Malaga airport were well trained. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by TIMOTHY - 07 July 2019

" Can't fault it "

" We had a 10-minute wait or so for the counter staff on pick-up (which is fine), everything else was simply perfect. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SAMUEL - 26 June 2019

" I wasn't thrilled by having my deposit taken on the original Dollar rental I attempted, before Auto Europe checked whether rentals outside of Spain were allowed. The deposit was refunded, but it cost me about $25 in credit card fees. "

" The usual add-on charges, which more than doubled the cost of the rental. The usual attempts to upsell to add-ons of very dubious worth. I don't think that they found away to charge for "new" nicks and dents, but then they have not yet provided a breakdown of the $417.97 in extra charges that they levied. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by NITA - 09 June 2019

" overall very good except for the petrol experience. Unfortunately we did not speak spanish and the reception lady had limited English and the car attendant no English. "

" We chose to bring the car back with a full petrol tank. However we could not find a convent garage near the airport.so had to pay excess charges for petrol. I believe instructions should be given to tourist as to where the nearest garage is.available when they return the car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANWAR - 03 June 2019

" Easy to reserve. Good search for competitive prices. "

" Hertz served prefessionally and efficiantly Thrifty business in this location. Car was very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by CLAIRE - 24 May 2019

" car was comfortable, no issues at drop off. "

" it was rented with Hertz not Thrifty. Very slow counter service for the pick-up, it took an hour. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARCEL - 14 March 2019

" Easy to use, reserve with no additional worries. "

" Very nice, clean and good car, worth the price. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GORAN - 13 February 2019

" All activities solved at Airport, very politely personnel, a new car. "

" Very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VLADAN - 31 January 2019

" all ok "

" all ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by PETER - 07 January 2019

" Free upgrade to a brand new car was very welcome! Thanks thrifty! "

" Very helpful and multi lingual staff who assisted with information! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 01 January 2019

" A car was with a lot of damages "

" A car was with a lot of damages "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by RICHARD - 18 December 2018

" Even though when renting at Thrifty through you I am very satisfied about that experience I only rented at thrifty for 1 day. The next day I rented at InterCar also via you and that was one of the most horrible experience ever. Within half of an hor time frame that i was at the counter, 3 other customers got into issues with the InterCar personal about feeling ripped off, a police man even had to come to the counter the check everything was allright, and we felt totally unsafe to rent a car for a week at InterCar via you, because we felt there was a high percentage we would ge ripped off as well. Also InterCar asked a 800 euro deposit for car + 190 for gas = 990 euro deposit !! We called with your customer service about the issues and that we didnt want to rent at this company as it felt so unsafe. But you told us we couldn't cancel the reservations anymore, and couldn't pick another company to rent a car with. Also we couldn't get our money back on the already payed rental for a week?!! Which i think is awfull. We ended up NOTrenting/getting the car at InterCar because they just felt to unsafe and ended up renting a car at EuropCar instead. This meant we had to pay double rent fees. The one for the week for you, for which we didnt even took the car!! And the rent at EuropCar. We would really want to get the money back for the renting of the car that we didnt even rent! "

" Perfect "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by KRISTAPS - 19 November 2018

" Great service, just meed to update mobile app "

" Fast service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by OLEKSANDR - 26 October 2018

" After I handed over the car, I was charged 15 euros for an unknown reason. Auto returned with a full tank of fuel, and 100 euros, which remained as a deposit I did not return to the card "

" After I handed over the car, I was charged 15 euros for an unknown reason. Auto returned with a full tank of fuel, and 100 euros, which remained as a deposit I did not return to the card "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by SAMO - 23 October 2018

" Easy and friendly, will use it again! "

" Everything went smooth and very easy. Im just waiting to get my deductibles back and thats it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by TOMOKO - 22 October 2018

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by TOM - 19 October 2018

" As above "

" A great experience - will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JORGE - 26 September 2018

" Excellent car and service "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by MATHIEU - 10 September 2018

" We booked by Thrifty but the car was by Hertz which is their main brand, so we got a very good car. "

" We didn't know that the full cover is paid to Auto Europe and in case of a dammage we should have paid first to Thrifty and then claim it back to Thrifty. Thanks god nothing happened but this information should be provided by the time of the booking. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HELEN - 26 August 2018

" the web sit was friendly "

" the first car had a problem in the bottom ' only after a few days we saw', the second car had a light says: blue - so we put blue in gasoline station' but u have to cheek before giving a car all the rest was v. good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by JEFFREY - 19 August 2018

" Lot guys were very quick and helpful "

" Everyone was very helpful, the line was about 30 minutes to get to the counter and another 20 to get the keys. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 17 August 2018

" Transactionally everything went very smoothly. "

" I was given an inappropriate vehicle. The mid size I reserved was not available. I was given a 7 passenger SUV. This behemoth must have been the largest vehicle in Spain. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by IVARS - 07 August 2018

" Nice car. "

" Everything is ok, only about 2 hours waiting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BENGT - 25 July 2018

" Autoeurope offers many options at good value "

" It took about 45 minutes standing in line to pick up the car. Totally unacceptable. They know that there are many renters picking up cars at that time and could have had more staff. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROB - 08 July 2018

" great car The car play app is the best "

" great car The car play app is the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10