Auto Europe
- North America
- Central America
HERTZ SPAIN CUSTOMER REVIEWS
- 7.7
- 7.8
- 8.3
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SPAIN Car Rental Reviews
Average Rating for Hertz :
MALAGA, ES - Reviewed by CURT - 12 September 2025
" Good prices and mostly works fine "
" In the middle of the rental I got a receipt for the car having been returned at a different location which it obviously had not as I still had it. On returning the car I was told it was a mistake at another location and they would refund the charge for returning ata different location. I am now back a week and have still not got the credit.... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUAN - 04 September 2025
" The voucher does not mention the insurance in a proper way "
" My friend Roland Haenni made this rental agreement for me and told me that he made an additional insurance. Hertz told me that this insurance does not cover enough and they sold me an additional insurance for euro 270!!!!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by PATRICK - 03 September 2025
" Car booked on Auto Europe was totally different to the car offered by Hertz. Hertz does not have any Tesla cars at Valencia, so it is false advertising. The similar cars SEAT or CUPRA - not at all the same experience. "
" I booked a Tesla Model Y or similar and got a SEAT. The drop off took a very long time and we just put the key in the drop box in the end as there were not staff outside of the office. We almost missed our flight because of Hertz and we had plenty time when we arrived at airport. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MADRID, ES - Reviewed by BELARMINO A - 17 August 2025
" Excellent experience with Hertz. "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NAURIS - 09 August 2025
" We will never again rent a car with Hertz and recommend other people to avoid this company. "
" We were extremely disappointed with our recent experience with Hertz in Malaga. At the time of rental, the agent in Malaga upsold us on a better car, clearly stating the price we would need to pay. However, upon returning the car, we received no clear information regarding the final invoice--only that a certain amount would be withheld from our deposit. Later, we were sent an invoice in Spanish without any explanation. To our surprise, the amount charged was €300 higher than what the agent had told us. We attempted to contact Hertz Spain numerous times--calling repeatedly over several days--but no one ever answered. Emails were only met with automated responses, and at no point did anyone explain the reason for the additional charge. After translating the invoice ourselves, we found that the extra fee was apparently for additional rental days--something we absolutely did not use. We returned the car on time and have no idea why we were charged for days we didn't use. The company showed zero willingness to explain or clarify the charges. The lack of transparency and customer support strongly suggests a business model focused more on misleading and overcharging customers than on providing honest service. We are extremely dissatisfied and feel cheated by this experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by GRANT - 20 July 2025
" Pick-up and drop off a bit congested but overall we had a good experience "
" Everything went well overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by NIKOLAY - 13 July 2025
" I always find what I need and at a good price. "
" Professional and accurate service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MATJA? - 01 July 2025
" considering our activities on tenerife itself we decided on the right car. thank you for your kindness and best regards from Slovenia... Matjaž "
" Hi, we were very satisfied with our car rental. I would only like to comment that the entrances to the parking lot where you return the car are marked, and when booking, that you pick up the car keys at the office at the airport itself and not at the parking lot. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MADRID, ES - Reviewed by IAN - 27 May 2025
" Easy on line booking process and drop off in a different country. Great car. "
" Good experience- the only issue was a 25 minute wait at the pick up counter "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GLYN - 20 May 2025
" The Auto Europe booking system worked well. We chose to pay more for the carhire because we wanted a reputable provider which was on airport. Paying more for Hertz was a complete waste of money. The Hertz checkout service at Palma airport was dreadful and they tried all the usual hard sell tactics which you normally associate with the cheaper providers. We will do our best to never use Hertz again. "
" Only a few booths open out of a total of 10/12, despite a lot of customers waiting. Hertz employees seemed to deal with one customer and then get a coffee or spent time talking on phones or with their colleagues. We waited about 50 minutes before getting to a desk. Staff were sour. We were told we did not have full insurance when we did and then the agent tried to make us upgrade saying our selected car was "a bit small". We have rented very many cars over the years. This was by far the worst experience/service we have ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANDREY - 21 April 2025
" I received a dirty car, the windshield wipers on the car were old, there was no cleaning fluid, tank wasn't really full. "
" Nice staff but didn't solve the problem. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by HANNA MAGGA - 17 April 2025
" Good "
" Hertz charged me extra for extra insurance which I didn't want but they insisted. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MADRID, ES - Reviewed by JOSE - 11 April 2025
" Everything positive! "
" Everything positive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NUNO - 10 February 2025
" Everything ok "
" Everything ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by MARI - 15 January 2025
" NEVER use Hertz again "
" our plane was 15 min late and Hertz was closed, olthough i provided flight information. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by THEODOR - 11 December 2024
" While making my choice, the no 1 option was Drivalia. However, when I clicked on the link, no such offer existed. "
" Good car, clean, efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RADOVAN - 28 November 2024
" no fuss simple and quick "
" no fuss simple and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOSE - 01 November 2024
" I rent cars very often and from various companies worldwide. Compared to other rental car companies, Herts Europe is friendlier to customers to my experience. "
" When I collected the car, Hertz Rental Contract stated the petrol as full, but after I left Hertz car park, I noticed and found that the fuel level was 10/12 (83.33%) instead of 12/12. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by JULIANA - 23 October 2024
" Perfect! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GABOR - 25 September 2024
" Autoeurope was ok, but at arrival the rental company always wants to sell their own insurance on extra cost, this is not ok. Double insurance does not make any sense. When will the invoice arrive to my email box? "
" 1. Invoice still not arrived 2. Few damages on the car 3. They promised that the car is full, it was only 85 % charged, return must be above 85%, if not htey charge close to 50 EUR. This is not acceptable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
OVIEDO, ES - Reviewed by YONG SUN - 11 August 2024
" Excellent "
" The counter staff was trying to upsell to me but provided very poor options; he became very very unfriendly when I declined. Even to the extend of not wanting to answer my questions re the damages to the car ; kept saying he is busy!!!! Rude!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MÁRIÓ - 19 July 2024
" Kind, helpful service team, I would recommend to my friends, the car was nice, and the issues on the car was clearly stated on the contract with pictures about it. "
" Kind, helpful service team, I would recommend to my friends, the car was nice, and the issues on the car was clearly stated on the contract with pictures about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAHEL - 23 May 2024
" Generally good experience with autoeurope but it cannot be that Hertz repeatedly tries to cheat. Autoeurope should do something to avoid this. "
" Hertz charged us 100 euros for sone estimated fees when all was included in the autoeurope voucher, including a promo offer for first additional driver. No explanation was given about the additional charges and the amount was simply taken from the deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 27 April 2024
" Alex from Hertz said that when a person books a vehicle through Auto Europe they still have to pay Hertz for any damages since AutoEurope is a broker and not the rental company. Also, based on the receipt I received from Hertz it would have cost less to rent the car directly from Hertz. "
" Dealt with Alex from Hertz. Alex kept trying to sell me extra damage insurance even though I purchased full damage coverage when I booked the car through AutoEurope. Even after I showed the rental voucher Alex said that I would have to pay out of pocket for any damage/scatches on the car. He said Auto Europe would probably not reimburse me for any expenses related to damages. He said Auto Europe did not book the car with full damage coverage. Very stressfull since I was worried that I was going to have to pay any damages out of pocket even though I paid AutoEurope for full damage coverage. During the check in Alex requested my passport. While in possession of my passport he left and went into an another room where I could not see him. He may have made a copy of my passport. In Canada it is a condition when you get a passport that you protect the passport by not letting it out of your sight. Alex did not explain why he left the room with my passport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CARLOS - 04 March 2024
" Didn't like that my reservation wasn't respected, couldn't do anything to get what I paid for. Currently filling papers to recover damages. It has been very hard for me to get in contact with someone in autoeurope and the return process is very cumbersome. "
" First I arrive 1 hour before my rental, they tell me the can't give me the car yet and also don't respect the car I paid for, telling me they are going to give me a smaller suv. I come back 50 minutes later and procede with the Check in only to find that they don't have my car ready yet. We had to wait for over an hour for them to bring it. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ELIAS - 18 January 2024
" All excellent - well done for service provided! "
" Great value for money - not always the case, but that's where autoeurope comes in handy, providing choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by AHMED - 03 January 2024
" Was a very good experince "
" Was a very good experince "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ÞORSTEINN - 08 December 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GERARD - 14 October 2023
" Overall a good experience. I like dealing with Auto Europe. I have done so for many years. a Very good service. "
" This is not specific to Hertz but I don't like the idea that I sign the Contract at the desk before I see the condition of the car. In this case the car had 3 damaged parts to i and I was required to review the car in a dark , badly located Car park. It was difficult to get around the car and review it. Luckily I took a photo of all the car and all the damage when I collected it. As there was an "issue" with a scratch on the bumper when I returned it. Luckily I has a date/time stamped photo to prove it was on the car before I left. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JIŘÍ - 04 October 2023
" I have used AutoEurope repeatedly and I am always satisfied. "
" The vehicle is nice and brand new, but unwashed, garbage not taken out. Charged for late pickup even though the vehicle was dropped off on time. Incorrect behavior. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JURIS - 03 October 2023
" Good prices "
" I didn't like that I need to check up car at the beginning of rental by myself, take a photo and send to Hertz email. Other rental companies return depozit at the day of the rental end not after 4 days. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by DAVID - 02 October 2023
" Good prices and easy to reserv a car "
" The car was not checked properly before I got the car. It was missing flushing fluid. Although I filled the checkin request, it still took a lot of time drop-off. And I had to fill in the information again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by LINDA - 07 September 2023
" This length of wait is awful. "
" 1 hour 20 minutes to wait at the desk. Then another 20 minutes wait to collect the car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by WIGLER - 31 August 2023
" Excelent "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANTONIOS - 25 July 2023
" m "
" m "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ISTVAN - 14 July 2023
" We had to pay an extra amount for the full demage protection on the pick up location, even though we had already paid this when booking on the AutoEurope website. HERTZ did not recognize Autoeurope's full demage protection insurance option. "
" We had to pay an extra amount for the full demage protection on the pick up location, even though we had already paid this when booking on the AutoEurope website. HERTZ did not recognize Autoeurope's full demage protection insurance option. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by MOHAMED HELMY - 12 July 2023
" Did not recieve the refubd till now, the deducted a 100 euros with no reason, my trip was scrambled change of my planes, it is a bad, bad experience "
" I did not get my rental, the refused ti give me the car I called auto europe customer service the said a rfunf will be isuued en 10 days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by PREVIN - 02 July 2023
" Excellent "
" Excellent overall experience. The team was very flexible and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JURATE - 30 June 2023
" The Palma Hertz department works very well. We had a problem while using the car - a flat tire. Since we rented the car with full cover, it was changed to a new car for us. All I had to do was go to the return car office, return the keys and pick up the keys of another car in the next department, where the nice lady even asked what type you would like and whether it would fit. It was really super. "
" The Palma Hertz department works very well. We had a problem while using the car - a flat tire. Since we rented the car with full cover, it was changed to a new car for us. All I had to do was go to the return car office, return the keys and pick up the keys of another car in the next department, where the nice lady even asked what type you would like and whether it would fit. It was really super. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 27 June 2023
" We booked with Auto Europe. We would have booked with Herz directly, the rental costs were similar but the insurance for the excess is far too high! "
" We will use Herz again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by FLORINA - 20 June 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by KIT TUNG - 11 June 2023
" Very smooth. "
" Hertz did not provide the exact model of vehicle that I reserved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by NIKOLAS - 08 June 2023
" Very easy to select and book the appropriate vehicle for your travel. "
" I didn't manage to fill the car up with diesel before returning it to the drop-off zone. The overcharged for the amount diesel used. I reahed out to their Helpdesk but they weren't accepting my request for a refund "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PATRIC - 04 May 2023
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ARNO - 05 April 2023
" I have been using Auto Europe for some time now and are always very satisfied with their service and their chosen local hire partners. "
" Very friendly and swift service at the airport counter. We even had the keys to our hire car before our bags arrived! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by JAKUB - 27 February 2023
" . "
" Car cleanliness was bad. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MADRID, ES - Reviewed by GONCALO - 03 January 2023
" AutoEurope never disappoints me. Always reliable. "
" They have charged me deposit fill up and I have returned the car with full deposit! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by DIMITAR - 18 December 2022
" It was a really bad experiance. I will never use autoeurope again. At the airport the Hertz agent has informed us that they can not provide the requested car and we have to book a new one. They accept partially my previous payment at have charged us new 360 euros. We lost 80 euros from the initial payment, however after one hour of talks with the supervisor and the manager of the office we've paid that 360 euros and were able to take a new car. Never again. "
" It was a really bad experiance. I will never use autoeurope again. At the airport the Hertz agent has informed us that they can not provide the requested car and we have to book a new one. They accept partially my previous payment at have charged us new 360 euros. We lost 80 euros from the initial payment, however after one hour of talks with the supervisor and the manager of the office we've paid that 360 euros and were able to take a new car. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by STEVEN - 17 December 2022
" Lower price and easy booking. "
" Good car. Friendly, helpful, efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MANUEL - 05 November 2022
" no further comments "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARIS - 01 November 2022
" the car windows were dirty. the window wipers are damaged. the car was handed over without a service chek. the car had to be handed over to the service before being handed over to the customer,it was not a tecchnical in order!!! "
" it ok. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by DAVID - 18 October 2022
" An enjoyable experience "
" It was a very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IMRE - 13 September 2022
" Very dissatisfied with Auto Europe. I asked for a free modification of the pick-up time under the terms and conditions, your agent lied about a price increase, blaming Hertz. It turned out that Hertz was prepared to rent the car for the same price for the new dates, and this was obvious on Auto Europe's own website as well. The original booking had to be cancelled and a new one made. As a returning customer I did not expect such a low attempt by Auto Europe. Next time I will go with Rentalcars or the rental company directly. Please stop this nonsense, your customers are not idiots. "
" Limited selection of vehicles. Attempt to upsell. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by D SCOTT - 22 August 2022
" We were booking our trip day by day through Spain. At 10:00 pm one night we decided to rent a car through AutoEurope. We thought we booked it right then--a one way rental from Madrid to Barcelona. We entered all our info and credit card and then thought we were set. Only then did we get a message that our request would be processed the next day because we were asking for a one way rental. We learned that we only had a "possible" reservation and so had to go to bed not being able to make a hotel reservation for the next night and not knowing if in fact we had a car or not. We did find out 12 hours later that we did have a car so it turned out well. But I recommend you don't take reservations that you know you cannot immediately confirm, so that you don't leave customers in a zone of not know for a while. Other than that, everything was great! "
" My experience with Hertz was perfect! Outstanding customer service and total ease of pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 16 August 2022
" Great. I had to change the reservation three times, but it all seemed to work OK. "
" Parking spaces were very tight. Difficult to maneuver getting out of the parking garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAKOB - 07 July 2022
" It felt like coming to goldcar. I´ve booked an BMW X2 (or similar). First the salesperson(not serviceperson) tries the usual insurance-sale. She was vissibly annoyed when i declined. Then she said that she would - looking at out golfbags - w recomend that we make an upgrade - to an Mercedes CLA. Now i know my cars. Thats a downsize when it comes to size from an BMW X2. And the worst part. The socalled upgrade would cost me 45 euros a day! At the end i got at Lynk & co 1 which by definition is not in the premier segment as would mother company Volvo bee. The least disapointing by the whole experience was the cleaning fee afterwords of an ekstra 72 euros (for some grass in the boot from our clubs. So why on earth should i go with Hertz again? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by RAUL - 26 June 2022
" On Autoeurope side everything was ok "
" They ask for aditional insurance. I refused and agree with deposit which was 820Eur, more that autoeurope stated in the reservation confirmation. We got Hyundai I20. Car had lot of chips and dents. It took more than half hour to check all in the dark. (aprox hour was 22) Found one not mentioned in the forms. Took a picture of it and email it. On the positive side. Car had 20000KM in good technical condition and clean. At drop-off, staff said is everything ok and I had to sign on electronic device without see what I signed for, or receive a copy. We had to see the deposit back on my credit card to be sure of that. It is a Hertz franchise, so my observations does not apply to Hertz itself, I thnik. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PAUL - 24 June 2022
" Apart from the vehicule conditions, the experience with Hertz was perfect. "
" The vehicule I got had a lot of damages on body and looked old. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MICHEL - 05 May 2022
" No more Hertz for me. "
" They try to make the most from their extra insurance. 30 a day. If you do not take it they find a minor scratch so they can charge you anyhow. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by VALNER - 27 February 2022
" I like it very much "
" Efficient,quick,value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by JOSE LUIS - 03 February 2022
" Very competitive rates. Easy to book. Great selection of rentals to choose from. "
" Was not aware that this Hertz location was "off-airport". We had to walk to the edge of the airport property to meet the shuttle. Why can't the Hertz shuttle pick us up at the door?! Location hours are limited for early morning returns. Hertz counter agent added additional services that we did not request or want (Premium Roadside Service etc.) and also billed us for damage to windows that simply did not happen (total SCAM). I am currently disputing 54.45 EUR in add on fees / penalties with Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by NISHCHAL - 19 January 2022
" Highly satisfied, will use again "
" Excellent service, new vehicle in really great condition, easy pickup and dropoff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MYRTHE - 10 January 2022
" Auto Europe is great. But only had good experience with Firefly, not with Goldcar of Hertz. "
" The car was very dirty at pickup. No affirmation of return of the car. And still have not reveived the deposit back. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by PATRICK - 14 December 2021
" With Auto Europe as a broker I feel less vulnerable versus rental companies. "
" A) Waiting line of 35 minutes... B) Years ago Hertz made me pay an extra that was clearly agreed thy would not. It's years ago But I haven't forgotten...That'why I will not likely recommend them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANDRIS - 10 September 2021
" Car offered was manual. After complain it took more than one hour to get car as per order. Overall attitude of staff was not welcoming at all if not rude. "
" Car offered was manual. After complain it took more than one hour to get car as per order. Overall attitude of staff was not welcoming at all if not rude. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by CHRISTIAN - 03 August 2021
" Very good experience ! "
" We take full insurance and in the moment of the return , he keep us more than 10 min to check ALL the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHANE - 06 January 2021
" very easy to book and competitive price "
" very professionnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by MARC - 16 December 2020
" prices can go double within a day or two (independently of car demand which was extremely low at that time); don't wait with booking if cancellation is possible anyway "
" relatively long waiting line at pick-up; impossible to check vehicle condition with local staff at pick-up and drop-off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by YVONNE - 14 December 2020
" Not very good at all and will never book a car from you again "
" Hi, I was not impressed with the attitude of the attendant on picking up the car - when inspected by myself the car has many dents and scratches and was not cleaned inside and out. I was so tired to go and complain at the time as I also had to take more pictures of around the car as some scratches were not on the documents. Not very happy at all. I previously had a car before hand with SIXT and had a lovely experience with them, the car was new and very clean and the service was exactly as it should be. I would never book a car from Autoeurope again. I really should be compensated for having to clean the car inside and out and the inconvenience caused. The manners of the attendent was rude and aggressive. Did not seem to like his job. Thanks Yvonne "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CATALIN - 03 December 2020
" I love the fact that I can see the offers from multiple companies per car type/class in a table format. Makes it very easy to see the price for each and rule out companies you don't want to book with. "
" Perfectly adapted car for the environment. I couldn't have asked for a better car for this money that what I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CATALIN - 01 December 2020
" I love the fact that I can see a table with all vendors and car types. Very easy to navigate and book "
" Just perfect. They gave us a car adapted for the landscape, which was in very good condition and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AGNES - 28 August 2020
" Everything was good "
" Almost new car, very kind staff, everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CATRIONA - 19 August 2020
" N/a "
" Quickest ever check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KERRI - 17 August 2020
" As you book for hertz you don't pass on important details - such as where to pick up the vehicle !!!! "
" The Hertz counter was shut. There were no directions where to go, and the airport was a nightmare. No one knew where I should go. Hugely upsetting. Was in a rush to get to a business dinner that I missed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA PALMA, ES - Reviewed by ELIAS - 03 August 2020
" all tickety-boo.. "
" Fantastic, with full cover, I was not harassed about extra covers, etc, etc, etc.. and did not have to check in detail the car, worrying that on the way back I would be caught out on some new scratch/dent. Very smooth and relaxed! It's how car rental should be, even if for the regular, older drivers... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARK - 28 July 2020
" good car and worked out well for me "
" I was happy until my sister booked a cheaper car a few days later and got a much better car overall. I book cars all around the world and have never gotten an upgrade so think impacted my overall experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 29 March 2020
" Outstanding, able to rent a vehicle for two months in Spain for around six hundred . The vehicle was a very good size for all four of use and our luggage. Everything went smoothly. Will definitely use Autoeurope on our future rentals when can get a price like we received "
" Outstanding, able to rent a vehicle for two months in Spain for around six hundred . The vehicle was a very good size for all four of use and our luggage. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OREN - 19 March 2020
" I did not have the opeertunity to use Hertz. Due to the corona outbreak I canceled the trip., and thus avoided the lockdown in Spain. I canceled the trip less than 48 hours in advance and have ended being charged for the WHOLE rental period, I know it is part of the customer agreement, but this is nevertheless a disappointment. "
" See my comment below "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RALPH - 18 March 2020
" the car was brand new love it thanks again "
" if I could give a 15 as a point i would give . your the best thanks for bringing us home "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MIHAELA - 16 March 2020
" Everything was great: the car, the people "
" Everything was great: the car, the people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MOHAMED - 22 February 2020
" Over all the experience with auto Europe is amazing and sure will book through your company again. "
" First of All: Th check in was messy in spite of doing a pre arrival check in, she asked about my documents, took a photocopy of my credit cards " the rental was already paid" an issue she didn't do with a previous client the gentleman in front of me in the line. Second: The Car was full of scratches almost every where, I think they intend to do so when a client buy a full insurance, seems to me the are using such full insurance to fix already damaged cars on the insurance company expenses. Third: The Car was not clean from the inside. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by ROK - 18 February 2020
" At most I like the price and all it is OK. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KRISTINN - 14 February 2020
" The car was working OK but dirty. "
" The car was dirty inside. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LA PALMA, ES - Reviewed by GUDMUND - 10 February 2020
" Simple, straightforward way of finding the best alternative among a multitude of offers from different companies! "
" La Palma Hertz office appeared slightly undermanned, but the personnel did their best and were very professional and helpful. Our car was perfect! Including a second driver at no extra cost very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 01 February 2020
" Great quotes and back up if needed "
" Good service, easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ÞORVALDUR MÁR - 27 January 2020
" I hope you can help me with getting an invoice and see what they are charging me fore. Kind regards Valdi "
" Hi, everything with the car went well. The problem is that now after I have returned home I saw that they charged me 182 euros. It should have been 90 euros because I payed for full insurance. Can you help me with this? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CATALIN - 26 January 2020
" It was my fist time in my life when I spent less than 20 minutes from reaching the counter to driving away! Hats off to Hertz people in Madrid! "
" Top notch rental car, wonderful cars, beautiful and experienced people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDRII - 24 January 2020
" 1. I have bought Super Cover from autoeurope.eu, BUT at counter I was said that full cover costs additional 45 EUR. 2. I have booked car from South airport to North airport and my voucher said it is already includes one way fee, BUT at counter I was said it is only included for 3+ days rentals, and I was forced to pay additional 15 EUR. 3. Credit card was blocked for 770 EUR (it's ok, but usually it's zero, if full coverage is bought) 4. Gas level in the car was slightly below full, and I had problems at return when I have returned it at the same level. "
" 1. I have bought Super Cover from autoeurope.eu, BUT at counter I was said that full cover costs additional 45 EUR. 2. I have booked car from South airport to North airport and my voucher said it is already includes one way fee, BUT at counter I was said it is only included for 3+ days rentals, and I was forced to pay additional 15 EUR. 3. Credit card was blocked for 770 EUR (it's ok, but usually it's zero, if full coverage is bought) 4. Gas level in the car was slightly below full, and I had problems at return when I have returned it at the same level. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by MOHAMMED - 22 January 2020
" The one way fee is very expensive! "
" The check in process could be faster! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GERT - 22 January 2020
" I'm totally satisfied, all went well and smooth "
" I'm totally satisfied, all went well and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JOHN - 08 January 2020
" very user friendly and produces good options everytime "
" excellent service and couldn't recommend Hertz highly enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by STANISLAV - 06 January 2020
" No comments. Thanks! "
" No comments. Thanks! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DARIUS DODIC - 05 January 2020
" Will rent from Hertz again. "
" Staff and process was very good, but the BMW X1 vehicle that we were given had extensive hail damage to all surfaces. This vehicle should have sold or repaired prior to rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by MEHMET EMRE - 04 December 2019
" Overall ok. "
" Overall ok. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DMITRY - 02 December 2019
" Best price, even better then on official web site "
" Everything were easy and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by YOLANDA - 01 December 2019
" Good all round. "
" The car was battered!!! It needed engine oil and the driver's door doesn't close properly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by ATTILA - 26 November 2019
" I was surprised to find out that they wanted to take a 950 Euro deposit when I picked up the car using your voucher. Whenever I rented directly from Hertz in the past the deposit was around 300 Euro or the cost of the rental. As my credit cards limit is just little over 1000 Euro I had to buy the additional insurance offered by Hertz to not use up my whole credit limit. In this way the rental costed my twice as it would have costed if I rented directly from Hertz. In other words it was to disadvantage to rent the car through Auto Europe. Probably I will not do it in the future. "
" dependable car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SEBASTIANO - 25 November 2019
" Top "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by CRISTIAN LIVIU IOSIF - 20 November 2019
" Everything went perfect. "
" Absolutely nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAVEL - 20 November 2019
" The gaps between the reservation and the actual contract are extremely frustrating (insurance, credit card block, "voucher", T&C different every time). I just want to deal with one party. "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ERIC - 30 October 2019
" Everything went well "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MANOLOO - 26 October 2019
" Great service at rental and drop off. Seamless "
" The lady at the front desk (Gold) was very kind and helpful during the rental process upon arrival. (BCN airport -10/16/19@11:03am) Although we are not Gold members yet(AMEX Plat) , she made sure to entertain us and not let us wait. Great service even at drop off. Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JAWID - 18 October 2019
" Auto-europe charged me originally, then Hertz charged me again. Now I have to call around to hertz and auto-europe and sort this rubbish out. Just the worst experience. "
" Got double charged Originally it said booking included car seat - it didn't and had to pay extra Scratches on the front and back of the car, when I asked about them he said I've got full insurance and don't need to worry about it. Clearly damages from previous people aren't repaired. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOACHIM - 18 October 2019
" With Auto Europe? I value the possibility to chose frome one site. Saves a lot of time. "
" Surprisingly, they wanted me to provide a second phone number, which I didn't want to contribute. The car was not in top condition. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by EVGENY - 18 October 2019
" Unfortunately, this time our experience was very sad.. I have booked a car for 6 people (I have chosen it in the column "mini van for 7 persons") , but the car I got was for 5 people only. It was WV Caddy with only 5 seats, 2 additional seats were not installed!! "
" We had a problem with the booking and we were not helped to solve it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ELENA - 18 October 2019
" Good experience with auto Europe, everything worked well and good service from Hertz at Ibiza airport "
" Good service at Ibiza airport and good condition of the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by MANUEL - 04 September 2019
" all good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BADI ABDELKADOUS - 01 September 2019
" Not clear about full insurance policy, as i purchased the full insurance from your site and needed also to pay hertz super cover "
" Not clear about full insurance policy, as i purchased the full insurance from your site and needed also to pay hertz super cover "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by JENNIFER - 13 August 2019
" No emailed confirmation received once booking was confirmed and paid for online. No idea car would be with Hertz and located off site. Only found these details when logging into AutoEurope's app. Hertz didn't have the booking ready! "
" Located offsite from Vigo Airport. Took us over an hour to locate the office, despite asking about 10 different people in and around Vigo Airport. My booking was not ready. Total process took almost an hour from arriving at reception to leaving in a car. A dirty, cigarette-stinking car. Cost was exorbitant, especially with all the extras European car rentals need, e.g. insurance to bring the deductible down from €1,100 (advertised as €900 online....) to €0 (cost of €67 for 1.5 days, rip off) "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by NICOLAE SILVESTRU - 31 July 2019
" very good experience "
" very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TADEJ - 30 July 2019
" Same as above "
" Everything ok, just I still did not receive my money back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by URMAS - 29 July 2019
" It was business as usual. Auto Europe is a good solution when you need a car for rent. "
" Car wasn't in condition that I expected. Nasty smell of smoking inside and scratches everywhere outside. Ther was a big hole in drivers seat. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by SERBAN - 12 July 2019
" It is not the first time that we order the car with Auto Europe, I ordered what I looked for at an honorable price. I recommend to friends to make orders with this business. Many thanks "
" The car that I ordered from many days in advance was not available when I arrived at the counter. Instead of a car for 4 people with 4 suitcases we were forced, because it was the evening and we had to go 200 kilometers to the hotel we ordered, to accept the only possible option, a small car with space for a large suitcase and a small suitcase, the problem with which we had to manage for 13 days circulating with suitcases on the back seats. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MADRID, ES - Reviewed by PAVEL - 22 May 2019
" Woman in staff of Hertz Madrid said that insurance from autoeurope is peace of shit - it's not insurance and I should buy full coverage from Hertz for 33 euro/day. Please contact me and describe about it with more detail please "
" I spent about 1 hour to my drop-off in Alicante Airport. The problem is to find Hertz parking and office. I finished in 22:00 as noticed in voucher and there is no one in office and no notification about process of drop-off when there is no staff in drop-off location. I was very concerned with dropping keys and papers of car into opened box near to hertz office because anyone can take them and do some damage for rented car, which will be applied to me after. I made a video with my drop-off process to confirm that I dropped-off car in perfect shape as rented in Madrid. But overall car was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TOBIN - 15 May 2019
" Never had issues "
" Experience hertz generally very good. At Malaga Airport however lying and deception at a staggering level whilst trying to sell customers extra insurance. Multiple incidents observed while waiting with very angry customers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VIOREL - 07 May 2019
" Very good "
" The only negative point is regardig the time for pick up the car. We stayed (all family with 3 children) 2 hours in airportwith a huge qeue... Tha car was super, a new one, automatic. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN SEBASTIAN, ES - Reviewed by DIMITRIOS - 26 April 2019
" A lot of options available, covering all our needs in various prices "
" There was only one person working at the San Sebastian office, hence the queue was long, but she was very fast in giving the car and well prepared for my arrival. Returning the car didn't take more than 5 minutes! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by GUENTER - 23 April 2019
" Thank you "
" We had to wait 30 minutes at the counter. This is not understandable, since Hertz knew how many people would come at which time to pick up a car. I will not rent from Hertz in the future anymore. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDA MARTA - 01 April 2019
" Unexpected costs! "
" Why are the amount that will be taken from your card SO BIG? I bougts all insurances possible when booking and yet I had to buy MORE! Why? NEXT TIME ALWAYS write it down big letters that it will be almost 1,5K taken away from your card! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by YAROSLAV - 12 March 2019
" All was just like is must be. Easy and fast. "
" All was just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by BLAZ - 21 December 2018
" Autoeurope.com all good "
" All good, except the guy ont he counter that didnt want to give us the car half hour earlier if we dont pay the upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DERK - 07 December 2018
" Again insurance hassle "
" Hassle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by SEBASTIEN - 28 November 2018
" Quick to book, pick up and drop off the car, no issue, good prices "
" Very efficient, great car !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDERS - 20 November 2018
" Smooth and reliable "
" Easy smooth pick-up. Chaotic return, no clear signs for return parking. Need to chase staff for check out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MADRID, ES - Reviewed by EVA - 21 October 2018
" Better do the rental procedure at the parking office, rather than the train station office. "
" Long waiting line at the counter, did not have the car we booked. Gave us another car under the same category, but we need to pay extra for diesel. Car was dirty, parking was far away from the counter in Madrid train station, extremely inconvenient location. Rented car was hidden inside between multiple vans, that we couldn't drive out, waited for the staffs to move it out for us, scheduled delayed for 1 hour. Very inefficient. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by VITALII - 18 October 2018
" all good "
" all good. Car had lots of minor scratches, but smooth check in and check out. Picking up car takes time as parking is separate building and it's -5 floor. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by RADIM - 01 October 2018
" Auto Europe recommended me a special price for car insurance, however the car rental company does not accept it, so I had to pay twice. I will never use this service again. "
" Hertz employee (Mrs. Jana) was extremely helpful. She gave us enough information, explained everything we asked about the contract and even helped us with planning our trip! Real professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SEBASTIAN - 26 September 2018
" Good communication from Autoeurope when I asked a question they replied same day :) "
" Normally very weary of these companies, but it was a pleasure with no pushy sales tactics at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DOMINIC - 14 September 2018
" Other than the issue with the GPS, all was well "
" The problem I had is that the navigation was in Spanish and couldn't figure out to change to English. At times when given the postcode the direction was wrong, and I due to this I had a big difficulty to return the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHN - 08 September 2018
" Keep up the good work! "
" excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by MARTIN - 31 August 2018
" No negative points, good service and fulfilled my expectations "
" The counter and parking are conveniently located at the airport terminal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by EVGENY - 03 August 2018
" Overall Auto Europe booking experience was very good, and rental went fine, except for the drop off mess at Hertz. "
" Pick up was very efficient, but the car had almost 100,000 km on it, number of scratches all around, so had to spend some time to document all damages before taking off. Overall car performed well. Drop-off was horrible - big line of people to drop off, not enough parking spots to put the car, representatives were courteous but the process was very slow, they had to fill some paper forms by hand which made it even slower. Stark contrast with Hertz U.S. where they just scan the barcode, check the gas and it takes 1 minute max per vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by ELIAS - 01 August 2018
" all perfect to date, thanks "
" all smooth as silk, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BENAS - 09 July 2018
" Hello, thank you very much for you letter, everything was ok but why you scanned twice the money from my wife Laima Baltuse account? Once 281.87 and second time 371.98?! Your soonest replay will be highly appreciated! Benas Baltusis "
" Hello, thank you very much for you letter, everything was ok but why you scanned twice the money from my wife Laima Baltuse account? Once 281.87 and second time 371.98?! Your soonest replay will be highly appreciated! Benas Baltusis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALDO - 09 July 2018
" Every thing was OK! Fast and correct! "
" Every thing was OK! Fast and correct! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUIS - 20 June 2018
" I thought i would pay with Hertz to avoid problems and I got a piece of shxt car with no air co. Hertz= never again "
" I was told I would get a BMW series 1 "or similar" instead i got an Alfa Romeo with 91000 kms. Of course there were problems. NO AIR CONDITIONING! so i was in the south of Spain at 34 degrees celsius with no air co for the duration of the rental. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CATALIN - 21 April 2018
" Very ok "
" Very ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by WILLIAM - 23 July 2017
" Pick up location shows downtown Barcelona. Actual pick up location was near airport, costing 30 euros in taxi fare. Hertz said this issue has been raised w/Auto Europe before. "
" Helpful agent; new car; GPS needed map update, but wasn't a problem. "
MALAGA, ES - Reviewed by MILOS - 13 July 2017
MALAGA, ES - Reviewed by IVAN - 26 May 2017
" Up to now everything went smooth. We didn't had to contact Auto Europe for any issue. But due to past experience with late costs charge with same combination Auto Europe + Hertz, I can not give final verdict. Last time on Sicily we were charged for tyre replacement even though tyre had issue before our rental. "
" Up to now everything went smooth. But due to past experience with late costs charge with same combination Auto Europe + Hertz, I can not give final verdict. Last time on Sicily we were charged for tyre replacement even though tyre had issue before our rental. "
MADRID, ES - Reviewed by PAVLOS - 23 May 2017
" Very good service. Thank you. "
ALICANTE, ES - Reviewed by VIKTORAS - 20 April 2017
" As always - very clear website, so smooth reservation process. Prices are competitive and reasonable. Great advantage - possibility to choose additional insurance. "
" Alicante Hertz (rail station) - unreliable supplier. Perfunctory and not transparent service, unclear and unaccountable credit card reservations and charges. Better to avoid this supplier in Alicante in the future. "
MADRID, ES - Reviewed by DAVID - 14 March 2017
" problems with a badly serviced vehicle which virtually broke down on way to airport "
SEVILLA, ES - Reviewed by DAVID - 09 December 2016
" No assistance in locating car, car was not in the space they said, wasted 15 mins "
MALAGA, ES - Reviewed by SORIN - 06 December 2016
BARCELONA, ES - Reviewed by ANDREJUS - 21 November 2016
" I am very disappointed Hertz service office in Barselona. 2016 11 06 I tried to pick up the reserved car, but they are required to reserve 700 EUR EXTRA. I agreed to pay extra for insurance , but they then said that still reserves an additional 250 EUR. I asked cancel bookings and return the funds they said it did. Today, I see that my account is not no refund 15 days now. "
" Very poor service, women from desk was very unfrendly. "
GIJON, ES - Reviewed by KIERAN - 20 November 2016
" Very easy to make a booking and i found they are quite responsive to customer feedback.However some issues can take a while to get resolved based on one issue I have raised and still awaiting a response though they are dealing with it "
" Efficient and friendly staff who speak English which makes pick up and return a little easier. Car was clean and ready on arrival but found when travelling that electronic switch for side mirrors did not work so that was a bit of a safety concern. Will check this on pick up next time! You have to drop car off in the street in front of office which has no parking space but they come out and move it straight away. "
MADRID, ES - Reviewed by DIMITRIOS - 07 November 2016
" Everything went normal. "
VALENCIA, ES - Reviewed by ZVIKA - 23 October 2016
" very satisfied. "
" very satisfied "
ALICANTE, ES - Reviewed by MALCOLM - 22 October 2016
" old battered car with high mileage, steering problems, headlight useless. it was driving in a tin can with the engine noise. Hade to cancel our planned trip to Granada and Seville. "
" See above comments. Also was not the car we ordered. Would not change it. Said they were busy and had software problems. We I returned the car the booking staff said that it was old and 'not a good car'. Complained at the Hertz desk and they said I should have rang the breakdown number and asked for a replacement. What a joke. "
MADRID, ES - Reviewed by ADRIANA - 11 October 2016
" Very nice staff, everything timely, easy to pick up and drop off the car. Many thanks to everyone, keep up the good work. "
BILBAO, ES - Reviewed by GEOGE - 09 October 2016
" Everything, from the booking to the vehicle collection, the trip and the return went extremely well. I have nothing but praise for auto Europe and its arrangements. "
" Automobile collection was simple and easy with no unanticipated additional charges and the automobile was exactly as was ordered. "
MALAGA, ES - Reviewed by ANDREI - 29 September 2016
SEVILLA, ES - Reviewed by URIANO - 14 September 2016
OVIEDO, ES - Reviewed by ANITA - 05 September 2016
" There were no details when I booked about the pickup situation at Oviedo airport - there is no office in the airport itself and there was a Hertz representative waiting for me at the far end of the carpark to drive me to the office. After trying for quite some time to find the non-existent office, I had to go to the information desk at the airport to find this out. "
VALENCIA, ES - Reviewed by FABRIZIO - 04 September 2016
" OTTIMO SERVIZIO ASSISTENZA CHIAREZZA DEL PERSONALE "
" VELOCI GENTILI DISPONIBILI "
BARCELONA, ES - Reviewed by ION - 29 August 2016
MALAGA, ES - Reviewed by PETER - 29 August 2016
BARCELONA, ES - Reviewed by MARIO - 23 August 2016
" good service by phone. not very good the website (no possibility to fix the offer). "
MADRID, ES - Reviewed by MICHEL - 18 August 2016
" No problem with reservation and insurrance, perfect "
" We order a SEAT IBIZA and Hertz assign us a TOYOTA YARIS smaller than an Ibiza "
MADRID, ES - Reviewed by HEIKE - 16 August 2016
" Quick booking, no poblems, everything was fine. "
" Everything was fine, the car was new, clean and had a big trunk. "
MADRID, ES - Reviewed by ALEKSANDRS - 13 August 2016
VALENCIA, ES - Reviewed by ZSOLT - 31 July 2016
" Everything worked as expected. No issues whatsoever. The return of the car took a bit longer and had to return to the parked car with the person from Hertz, but no problems with the car there aswell. "
" At first they didn't wanted to believe that the card I've shown them really is a credit card. Not even when they saw that the word CREDIT was written on the card. They still called somewhere to check. Anyways, other than that, they upgraded us at least 1 level, and the car they gave us even had navigation included. So that was fine! :) "
VALENCIA, ES - Reviewed by JOSE - 20 July 2016
" Great service, great cars. "
" Very helpful and Easy to pick it up "
SEVILLA, ES - Reviewed by MASSIMO - 14 July 2016
" They showed an evident disappoint because we bought the supplementary insurance by auto europe instead that by them on the desk. I think that's no professional and correct. "
MADRID, ES - Reviewed by LACHLAN - 11 July 2016
BARCELONA, ES - Reviewed by ERIKS - 06 July 2016
BARCELONA, ES - Reviewed by DECLAN - 05 July 2016
MADRID, ES - Reviewed by CRISTIAN - 20 June 2016
BARCELONA, ES - Reviewed by MYKOLAS - 20 June 2016
" Best price compared to all other websites. "
MALAGA, ES - Reviewed by DRAGOS DUMITRU - 06 June 2016
BARCELONA, ES - Reviewed by ALEKSY - 04 June 2016
MADRID, ES - Reviewed by GIANNI PINO - 02 June 2016
" Good CAR clean new car "
" Good servìce gentle people "
SANTIAGO, ES - Reviewed by ATHANASIOS - 30 May 2016
" I asked for an upgrade at Santiago aiport.They gave me a Hyundai I40 diesel for 5 euros/day that's fair.They couldn't explain why the excess was not 1050 but apr. 1350 Euros(they told me that this is what they charge and didn't accept what was written clearly on the voucher).Furthermore the car had several damages not only scratches(some of them rusty seem to be done several months later-unacceptable for Hertz).I took pictures (That saved money for me).During the drop off procedure at Santander Airport,the local Hertz officer said that the pictures they had in their computer didn't look the same as the damages on the car.Finally they accepted the pictures from my phone as they were captured at Hertz parking lot Santiago (with date on them) "
MADRID, ES - Reviewed by LUIZ - 30 May 2016
" Atendimento rápido e eficente "
" Fui atendido com cortesia e eficiência "
BARCELONA, ES - Reviewed by PAVLOS - 26 May 2016
MALAGA, ES - Reviewed by SERGEY - 26 May 2016
" Ive rented a car from Herz through www.autoeurope.eu since 9th of May till 13th of May, picking up in Malaga. I chose the car and paid the money to Autoeurope (voucher EU10644555). When in Malaga I asked at Herz desk for the car rented I was told that they didnt have such car available and can offer another one with automatic transmission. I agreed and they held 224 euros for that car. After I returned the car (same condition, full tank) and money released, Hertz charged 165.29 EUR from my account (despite the fact on May 9th 163.99 EUR were charged by Autoeurope). So I paid almost TWICE for this rent. I asked Hertz to provide details on the transaction, but they ignored me. Please clarify the situation. Thanks "
ZARAGOZA, ES - Reviewed by BENOIT - 26 May 2016
SEVILLA, ES - Reviewed by JESUS - 10 May 2016
VALENCIA, ES - Reviewed by SURUBARU - 04 May 2016
BARCELONA, ES - Reviewed by SANDA - 02 May 2016
MADRID, ES - Reviewed by CHANTAL - 26 April 2016
SEVILLA, ES - Reviewed by KARIN - 20 April 2016
" The pickup in Sevilla was slightly awkward as the office is outside in the car lot and there is no signage anywhere in the train station with this information. The Hertz employee insisted upon the wrong return time (even when questioned) and the return place we were told in Alicante was incorrect. When I called Auto Europe they said I had to speak to Hertz directly--they could do nothing to help or offer any information. "
" Pickup in Sevilla moderately annoying (see above), but return in Alicante ridiculously difficult. Told specifically in Sevilla (and given paperwork with same info CIRCLED) that the car must be returned by 4pm (90 minutes earlier than picked up) at the Alicante train station. There is no Hertz office at the Alicante train station. The Hertz phone # rang with no answer and no recorded message from 2pm-4pm, AutoEurope no help. Finally found Hertz office a few blocks from the train station. Closed 1:30-4pm. ALL other car rental offices open all afternoon. Hertz reopened at 4:06pm. Said we must return car to an underground parking nearby and deposit keys in a dropbox on 2nd level. Said we could have done that all afternoon.Late for an appt. "
BARCELONA, ES - Reviewed by AIDAN - 19 April 2016
" I am very upset with the service I was provided with my Barcelona rental. My plain was delayed so I contacted the provider (hertz) and told them my flight would be late and they said they would stay open. They did not stay open, so I was forced to sleep in the airport. In the morning, Hertz said they would not honor my rental. So I was forced to pay for another car rental! So I essentially paid twice for the same car! I spoke with AutoEurope and I do not believe they did as much as they could to help me. I believe it is equivalent to theft what happened to me and am prepared to contact the proper authorities. I expect to have on of my rentals reimbursed! I have rented many cars with you and will never do it again if this is not corrected. "
" I am very upset with the service I was provided with my Barcelona rental. My plain was delayed so I contacted the provider (hertz) and told them my flight would be late and they said they would stay open. They did not stay open, so I was forced to sleep in the airport. In the morning, Hertz said they would not honor my rental. So I was forced to pay for another car rental! So I essentially paid twice for the same car! I spoke with AutoEurope and I do not believe they did as much as they could to help me. I believe it is equivalent to theft what happened to me and am prepared to contact the proper authorities. I expect to have on of my rentals reimbursed! I have rented many cars with you and will never do it again if this is not corrected. "
SANTIAGO, ES - Reviewed by SALVATORE - 13 April 2016
" very good "
" very good "
SEVILLA, ES - Reviewed by JEAN-LUC - 13 April 2016
" Perfect "
" Perfect "
VALENCIA, ES - Reviewed by ILLYA - 24 March 2016
" All worked well, thanks. "
" Nice car, good service "
SEVILLA, ES - Reviewed by PIERRE - 14 March 2016
MADRID, ES - Reviewed by MAURIZIO - 20 February 2016
BARCELONA, ES - Reviewed by BORIS - 16 February 2016
" Everything was perfect, as in the contract. "
" Very profesional persons. Actually, the given car was bigger then requested. "
MADRID, ES - Reviewed by SALVADOR - 15 February 2016
" Impossible to find the drop off location and then when we finally find out, we receive a mail telling us that the car was with scratches and that we must paid 100 euros ... We receive the car with Rhodes scratches and it was noticed at reception ... "
SEVILLA, ES - Reviewed by DAVID SIMEON - 08 February 2016
" Very friendly service when I called in with a question and to change/cancel/update my rental. I will use them again for my next European car rental!! "
" Great price and friendly service representatives "