Auto Europe
- North America
- Central America
GOLDCAR SPAIN CUSTOMER REVIEWS
- 6.1
- 5.8
- 7
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR SPAIN Car Rental Reviews
Average Rating for Goldcar :
GERONA, ES - Reviewed by THOMAS - 13 September 2025
" I always get good value and service from Auto Europe "
" I always get good value & service from Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY JAMES - 10 September 2025
" It was ok, but certainly nothing about the experience generated any loyalty to GoldCar. "
" The car was completely beaten up. I was fortunate enough to have paid extra to bring the excess down to €0. However this was only because the mileage included in the booking was not sufficient. The pickup location of the car itself was unacceptable. It was a different location to any of the Goldcar signage in the airport and was difficult to find. The location was dark itself so it made it very difficult to see the damage on the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MADRID, ES - Reviewed by JEROEN - 07 September 2025
" See above comments "
" They charged damages to our deposit that were already there when we picked up the car. It was full of scratches, we took pictures when we picked up the car but were still charged for scratches that were already there. We did not have any incidents with the car. Very poor service and we should get our money back "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MARGUS - 02 September 2025
" Autoeurope service is the best "
" Good service. Bad company police to puch customer for upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALDO - 26 August 2025
" Experience! "
" Too much people on the counter, BE PATIENT!!! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JAMES EDWARD - 22 August 2025
" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "
" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by YOUNESS - 22 August 2025
" Not a good car "
" Not nice car and old and has no water to clean the windshield. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MICHAEL - 20 August 2025
" Good customer service "
" Fast Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP MARK - 19 August 2025
" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "
" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by LUCA - 18 August 2025
" Always the best portal to look for a car rent. "
" In general the esperienze was ok. But at the desk they do psychological pressure to include extra insurances and the car status at pickup was missing damages and it needed a double check that was I have to say very professional thou. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by MIHAI - 06 August 2025
" I had to wait 1 hour to pick up the car, to complete a formular although all the dates in the system, from office 1 had to go to office to for the key...for drop-off no idea who/where, I had to ask 3 times...no vehicle-check ("you have full insurance, doesn,t matter") "
" I had to wait 1 hour to pick up the car, to complete a formular although all the dates in the system, from office 1 had to go to office to for the key...for drop-off no idea who/where, I had to ask 3 times...no vehicle-check ("you have full insurance, doesn,t matter") "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LUKAS - 01 August 2025
" . "
" They push you to buy upgrade and insurance in very unpleasant way. They are threatening you. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by PETER - 29 July 2025
" I raised a complaint with autoeurpoe which hasn't been resolved "
" They put a random charge on on credit card and never justified, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALFREDO - 07 July 2025
" Fair "
" Despite I choose premium vover, y ended adding anothet 100 euros for full vovergr "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MAIRE - 05 July 2025
" GOOD "
" GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PHILLIP - 02 July 2025
" In my opinion Auto Europe was my agent with Goldcar; when I explained my situation in a mail to you, I received a mail from (Francesca?) saying that , as stated in the contract with Auto Europe any supplements taken at the desk were not the resposibilityof Auto Europe; this I understand completely, however , WHY did I take the supplementary assurance; because I was MISLEAD by the Goldcar desk person. Therefore I was asking you, as my agents , to act as my intermediary with Goldcar, in order to ascertain why I was "invited" to pay for an insurance that I had already taken with your company I am not asking Auto Europe for money, but I simply think that your duty to your customers is to support them in the case of a discord between the parties concerned I am very disappointed with the reactions I had, and probably you will not have the courtesy of replying "
" 1) With auto Europe I had a fully insured car for which I paid the necessary supplement to Auto Europe 2) On arrival at the Gold car counter, after a wait of 30 minutes, the agent at the desk ,told me that there was no insurance included in my payment to Auto Europe just the car hire , therefore I was lead to believe that I had to take an insurance , which cost me 224.23 euros plus local VAT 3) I was then informed that the car I had reserved was at terminal 2 and that necessitated walking out of Terminal 1, finding a shuttle bus then finding Goldcar etc etc However the agent then informed me that if I took an upgrade there was a car waiting in this terminal; cost 74.38 euros plus local VAT. at that moment I took the upgrade to spare my self and my wife the extra walking and carrying etc 4) It took me 40 minutes to find the car, very little directions were available and all in Spanish, therefore for me very confusing. I appreciate that in Spain it is logical that the prime directions are in Spanish, however, with the amount of tourists perhaps another language or two might help 5 I evenually got the car, after 10 or 15 kms a warning appeared telling me that one of the tyres was very low on air and this then required me to find a garage to check the tyre and fill it with air 6) No water in the windsceen washer All in all I was MISLEAD by the Goldcar agent into paying a very large supplementary sum; you can consult the rental contract: 27330648 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MATIAS - 01 July 2025
" The rental company did not accept the voucher. Please reimbursement the payment since I could not use the rent. Thank you. "
" The rental company did not accept the voucher. Please reimbursement the payment since I could not use the rent. Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RAPHAËL - 22 June 2025
" Definitely a car rental agency that I can recommend. We gladly come back! "
" Frankly, the service was so far the best iPhone counted. Very friendly stuff and very speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PIOTR - 22 June 2025
" Straight forward booking process "
" I want to report a scam by Goldcar Malaga and file a formal complaint: Upon collection of the vehicle on the 14th June 2025 I was forced by Goldcar Malaga office employees to pay for 'outstanding damage - from October 2022! ' which was already questioned by myself at the time as well as investigated by AutoEurope and Goldcar - no formal response outcome received but no monies been charged from my credit card as a result at that time. I was told I will not get a vehicle unless I pay a total of 372.82 Euros which included : 23.12 Euros - Premium Location Fee ( nothing in the contract and never paid this fee before upon numerous rentals from Goldcar Malaga) ?? 134.28 Euros - Super Relax Cover ?? 19.83 Euros - Mega Relax Cover ?? 108.37 Euros - Check in - front bumper 1 ???? 41.32 Euros - Others ???? 45.90 Euros - 21 % IVA I found this 'mandatory charges' as a total steal, genuine scam and completely unacceptable practice! I could not defend myself whatsoever at the time of collection of the vehicle, anything what I said at the counter was completely ignored by the staff forcing me to pay those charges which I did against my will, otherwise I would not be able to collect the vehicle at all. I rented out from Goldcar Malaga Airport on numerous occasions before (about 35 times in the past) but now I have lost trust and confidence with them and will NEVER USE THOSE SCAMMERS AGAIN !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by JEROME - 15 June 2025
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HELMUT - 13 June 2025
" Overall positive, but still waiting for a reaction on my claims against Goldcar (overcharging). Probably better to drop Goldcar as a "partner". "
" Extremely unfriendly staff at renting desk in Malaga and drop-off in Barcelona. In Malaga the lady was very keen to sell me the insurance. And told me better not to use agents like AutoEurope ! The guy at drop off in Barcelona (T2) was nearly hostile. Needed to lecture me that he doesn't speak Spanish but Catalan. Goldcar overcharged me both on the one-way rent and the additional km's driven! Some additional taxes nowhere mentioned in my voucher with AutoEurope. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by PÁLL STEINAR - 26 May 2025
" Same as number 3 "
" Really rude staff. Took 30 minutes to pick up the car. Went with 2 other families that picked up their cars from a different company. Took them only 10 minutes. Staff spoke poor English and sold me an insurance that I didn't need because of the language barrier. The car was good but had a huge scratch that no one told be about before. Luckily I noticed it before and took photos of it. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by PAVLOS - 15 May 2025
" Value money company! "
" Nice company and fast check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IVAYLO - 14 May 2025
" It was good experienxe "
" Nice experience but during the travel received a message on the car screen that the tires should be inflated.After check on the station it turn out that it should not. That was worrying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LEONARDO - 17 April 2025
" Flawless service! "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by SERGEI - 01 April 2025
" great as usual "
" I booked a Citroen C3, but got a Hyinday i10 which is equal to Ctiroen C2 in my view. It was OK in small town and the location, but it would be not ok in some other places if I'd travel elsewhere "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 30 March 2025
" I did not book the extra insurance. Goldcar charged me with additional 140 € and scammed me as a customer. "
" I did not book the extra insurance. Goldcar charged me with additional 140 € and scammed me as a customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by CHRISTINE - 27 March 2025
" As above, the issue wasn't from AutoEurope, but rather with Goldcar. Honestly, too much stress for a simple car rental for a few days "
" I nearly walked away from this rental after how was treated at the counter. Many reasons were given by her why I needed to pay more than I had contracted for. She also said my credit card wasn't accepted as it was expiring in 4 months (it was a 3 day rental). Nearly everyone around me with different agents were experiencing a similar level that felt like you were being scammed. The only plus was the car was brand new so it drove well. No one inspected my car on arrival so I took multiple videos and a photo of the gas receipt. I even bought an aerial for the car as I feared they would charge me for a car that didn't have one when I picked it ups "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ILZE - 21 March 2025
" Auto-europe operators were very kind and helpful to resolve unpleasant situation with Goldcar. Now I an waiting for refund for twice paid insurance. "
" 1.I was asked at Goldcar office to pay extra insurance, but I already did it with Auto-europe. 2.They were not very kind as I did rental with Auto-europe not with them straightly. 3.It wasn't possible to reach provided phone numbers to change drop-off time - these numbers were not reachable or didn't exist. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LAS PALMAS, ES - Reviewed by VICTORIA - 07 March 2025
" I find auto Europe excellent and have used them for 20 years. "
" It was a very smooth and easy experience. It was a fairly battered car but all the damage was marked up and it got me about the island well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by LISE - 29 January 2025
" Easy booking "
" Shit car not nice people, "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by MAGDA - 27 January 2025
" I recommend it! My experience was very positive. From the counter till the car return. "
" Very very good! This is why I started again :) Two small points: the car I got was used by smokers! It took me a week to get rid of the cold smoke smell. And u was in a hurry I didn't want to ask to change the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by TARIK - 01 January 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DOMAGOJ - 12 October 2024
" I am satisfied by Goldcar, but I am not satisfied with Autoeurope because in the terms and conditions on the voucher it was stated that I can also do a deposit with my debit card, which was more convenient for me and I prepared 1500 EUR on that debit card in advance, but this was refused by Goldcar, stating that they don't work with debit cards at all. So I lost time and effort to put money into my debit card account, and was also forced to pay additional insurance by Goldcar. If I would have been able to use my debit card for the deposit, as initially planned and noted in the voucher, I wouldn't have need to pay for extra insurance from Goldcar, because my debit card institution provides insurance on deposits in case of any incident with a rental car. "
" I am satisfied by Goldcar, but I am not satisfied with Autoeurope because in the terms and conditions on the voucher it was stated that I can also do a deposit with my debit card, which was more convenient for me and I prepared 1500 EUR on that debit card in advance, but this was refused by Goldcar, stating that they don't work with debit cards at all. So I lost time and effort to put money into my debit card account, and was also forced to pay additional insurance by Goldcar. If I would have been able to use my debit card for the deposit, as initially planned and noted in the voucher, I wouldn't have need to pay for extra insurance from Goldcar, because my debit card institution provides insurance on deposits in case of any incident with a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAARTEN - 06 October 2024
" Heel slecht en erg duur en onvolledige informatie "
" Vooraf gekozen voor een extra plus extra verzekering. Wederom geconfronteerd met volgens de balie van een onvolledige verzekering.. Totaal 500 euro voor 1 week auto huren. Dit nooit meer... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by EVGENY - 05 October 2024
" forced me to buy the maximum insurance or required 8000 euros deposit. Poorly referred to you as an agent. forced to make a further deposit of 165 euros which still have not returned to me. Moreover I got a big problem when filling the car which I can not solve myself because I do not know the Spanish language and everyone refuses to help me and explain "
" forced me to buy the maximum insurance or required 8000 euros deposit. Poorly referred to you as an agent. forced to make a further deposit of 165 euros which still have not returned to me. Moreover I got a big problem when filling the car which I can not solve myself because I do not know the Spanish language and everyone refuses to help me and explain. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MARIO - 04 October 2024
" economic, but completely understaffed for pick-up and drop-off "
" economic, but completely understaffed for pick-up and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 October 2024
" The drop off was quick and efficient. I arrived at 6 am when the office is closed but there were staff available to assist and coordinate the return of the vehicle. "
" The front desk was unfriendly and slow. I received a dirty (inside) seat leon instead of a compact SUV. I requested to change the vehicle when I saw the bad condition and the size of the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MADRID, ES - Reviewed by CHAIM - 11 September 2024
" I feel that the clerk at the Madrid office lied to us about the 120 euro to be paid because of us driving to Portugal and all he wanted was to sell us extra coverage which turned out to be worthless. "
" When I arrived at the Goldcar office in the Madrid Airport on September 1, the clerk asked what was my destination. When I told him Portugal he said I would have to add 120 euro because I was leaving Spain. When I protested that I hadn't seen anything like that written anywhere and in any case I was returning the car to Madrid, he said that it didn't matter and if any problems occurred with the car in Portugal it would be more expensive for Goldcar to deal with it. He then said that my rental covered only 150 km per day (which I knew) and if I purchased complete "Super Relax" coverage, then the above 120 euros would be waived and as would the 150 km daily limit. He explained that the "Super Relax" covered everything, including roadside assistance, no excess in case of damage and more. So I purchased the Super Relax coverage, which more than tripled the original cost of the rental from 112 to 348 euro. On September 6 at about 19:00, I had a flat tire caused by a large tear which was too big for the supplied puncture sealant to fix. This happened in the town of Ferro in Portugal. I phoned the 24 hour assistance hotline and I was told that there is no problem and they would send a tow truck to pick up the car and send a taxi to take me to the nearest Goldcar office (I was told that Salamanca would be the closest), where I would be given a replacement car. We decided that all this would be done the following morning, Saturday September 7. After the tow truck arrived and took the car, I again phoned the 24 hour assistance number and arranged for the taxi to come. 5 minutes later, they phoned and said that they checked the conditions of the rental agreement and that the taxi cost would not be covered. He also said that I would have to drive to Porto and not to Salamanca. Porto is a 2 1/2 hour drive from Ferro and would easily cost more than 250 euro - more than twice what I originally paid for renting the car! I protested vehemently, since I had purchased the Super Relax coverage which was supposed to cover everything, as the clerk at the Goldcar office in Madrid airport told me. The 24 hour assistance continued to insist that I would have to pay for the taxi but suggested I call customer service which I immediately did. Customer service said that indeed the taxi cost was not covered and I would have to pay the huge sum. I immediately realized that under these conditions there would be no point in getting the replacement car since the cost would be much to high. Since the rented car with the flat tire had already been towed away (otherwise I would have fixed the tire at a garage at my own expense), the only possible option was to terminate the contract with Goldcar and find my own solution to getting around and continue my vacation. I notified Goldcar of my decision, both in writing and also by phone (to customer service) but did not receive any response. When I arrived in Madrid on the evening of September 8 (for my flight home on early morning September 9), I went to the Goldcar counter to return an accessory of the car (which I had forgotten to put in the car before it was towed away), and I told the clerk there the whole story. He immediately said that taxi costs are definitely included and he could hardly believe what had happened. He apologized and gave us the Goldcar email so that I could complain. He also said he would talk to the manager of Madrid center and they would be in touch with me. I still haven't heard from them. The only good thing I could say about the Goldcar people with whom I came in contact with is that they were courteous and polite but otherwise were completely unprofessional and uncaring with no real desire to solve my problem. Very lucky for me this happened towards the end of my stay so my vacation wasn't completely ruined. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by TRULS - 21 August 2024
" Overall ok Auto Europe but no good Gold Car. "
" More than one hour in que to collect car. Unfriendly and very slow service when delivering the car. The car had many very minor dents from before and they discovered a minor sctrach on one wheel when the car was returnded costing me 100 EUR. Very difficluty when collecting the car at dark in a very narrow parking space for me to document the status of the car at collection.. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 20 August 2024
" Auto Europe sold me a full inclusive insurance that would not cover any cost in the event of an accident or damage. This was confirmed by the Gold Car rep at the desk and via an email from Gold car. "
" Excellent experience apart from being offered a full cover insurance and when told them I had already had it with Auto Europe they confirm it wouldn't cover any of their cost. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GRZEGORZ - 25 July 2024
" At the Gold Car counter, I was informed by their staff member that my car booking does not include *any* insurance, despite AutoEurope claiming it did. They refused to give us the car without paying over 400 EUR for the insurance, which was more than the car rental itself. "
" At the Gold Car counter, I was informed by their staff member that my car booking does not include *any* insurance, despite AutoEurope claiming it did. They refused to give us the car without paying over 400 EUR for the insurance, which was more than the car rental itself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by RODOLFO - 22 July 2024
" NA "
" Counter was very busy, it took long "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DROR - 12 July 2024
" Very good "
" Guide to the parking area could be helpfulc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOSE ALFONSO - 05 July 2024
" Overall good "
" We got a Renault Capture and we didn't like it at all. This has nothing to do with Goldcar but the car itself. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DEJAN - 26 June 2024
" 1 "
" 1 "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by PIETER - 24 June 2024
" Super "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RADKA - 04 June 2024
" I always use Auto Europe to compare the rates and works very well. "
" I was charged an insurance which I did not order. So my rental for 1.5 days was 87 EUR more expensive (I was supposed to pay only 29 EUR). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by RICHARD - 22 May 2024
" Hassle free and speedy delivery of car. A positive experience "
" Extremely clean car with a low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREJ - 12 May 2024
" No response on my email to your support department regarding GoldCar. "
" I have a complaint regarding GoldCar's service in Palma de Mallorca. I have presented my voucher number 20997263 on Saturday at 23:00 at GoldCar desk and I was informed by the staff (lady) that I had to pay additional taxes and a deposit totaling 314 EUR. Despite showing proof that all fees were already paid on my Autoeurope voucher, I was told these were extra airport taxes, etc. To avoid further dispute as the office was closing and other customers were waiting, I paid the amount. However, upon receiving the written contract, I have noticed that you I was charged an additional 138.69 EUR for vehicle insurance and other taxes that i was not consulted about. This was in addition to the rental that already included "full damage protection" costing approximately 150 EUR, effectively doubling the cost with these "add-ons." It seems that GoldCar employees may have the task of misleading customers to generate extra revenue. I have traveled almost the entire world and switched several car rental companies, and this has never happened to mebefore. I hope that something can be done in this case to demand a refund from GoldCar or to stop these unauthorized business practices! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PIERANGELO - 21 April 2024
" Normal "
" The price was superior respect the one showed in your site. you must be clearer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by YAVOR - 03 April 2024
" The car pick-up process desperately needs optimisation!! It is incomprehensible why a pick-up should take 20+ min per customer in the age of digital technologies!! Please note that the problem is definitely NOT with the counter employees - they are polite and efficient, but with the procedure as such!! Why is paperwork not available for filling in online? Why is it not drafted and prepared in advance for expedient review and completion as soon as one arrives at the counter? This is my only real complaint from GoldCar! "
" The car pick-up process desperately needs optimisation!! It is incomprehensible why a pick-up should take 20+ min per customer in the age of digital technologies!! Please note that the problem is definitely NOT with the counter employees - they are polite and efficient, but with the procedure as such!! Why is paperwork not available for filling in online? Why is it not drafted and prepared in advance for expedient review and completion as soon as one arrives at the counter? This is my only real complaint from GoldCar! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by LÁSZLÓ - 27 February 2024
" The booking procedure was OK, but the Goldcar I wouldn1t recommend. "
" There were more damages on the car than on the check list at pick up. The front bumper was broken! Interior upholstery was very dirty. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by SHAOHONG - 01 January 2024
" quick and easy. "
" very quick and easy process to pick up and return the car. Staff didn't try hard to sell extra insurance to me (sometime this happens at other places, which I don't like) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by DANIEL - 30 November 2023
" Please share feedback from other drivers or rating of the rental companies aside the offers you are showing. "
" I used to choose Goldcar in other EU countries, however I had a bad experience in Spain: the car provided was fine in terms of size and rental fee for 5 days. However, when I picked up the car, I observed that it had scratches and many spots where the paint was affected (white spots on the black paint). When I asked about all these small damages, the colleague told me Goldcar application have all of them marked and I shouldn't get worried. I counted about 18-20 spots/areas where the paint was affected and the app on the tablet showed as well many parts of the car body being marked. My fault is that I didn't spend time checking each and every spot against the info on the tablet and didn't do 360degree photos. When I returned the car, it was somebody else who checked the car vs. Goldcar application, saying a scratch out of the 20 can't be found in his app, so he must write down as it's my fault. He told me that the car has many scratches indeed and I was supposed to take many pictures when I picked up the car... The scratch added by the colleague in the app was close to white spot area which was already in the system, so it was difficult to judge if it was really a new damage. Good to mention that in 5days I've done only 600Km and I kept the car only in underground parking (hotel or public)... paying more ~200Euro, just to protect the car! My conclusion is that Goldcar wants to get these damage fees (like 160Euro in my case) to cover all these small spots where paint is affected and soon to repair the car at no additional cost for Goldcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by EDITHS - 22 November 2023
" Always good experience with Auto Europe, although this cooperation between you and Golccar does not seem to work. "
" My encounter with Goldcar staff was more than terrible. I booked full coverage at Auto Europe, so Goldcat had to make a reservation of 1500 euro on my credit cards. No problem, I am a very experienced customer of Auto Europe and it always works fine. I am aware the staff of the rental companies do get provincian on extra insurance . On the 11 the november at 15.30 I went to the Gold car desk and the guy refused to accept my credit card because it was named: E.S. Schouten instead of Editha Schouten. He was very rude and did not want to make the reservation on my card. He told me I had to pay 371,79 for insurance, but that would be given back after successful drop off. Well, no return or refund of the insurance money has taken place. I would call this a scam, robbery. I will never ever return to Gold car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by VICTOR - 19 November 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by DROR - 01 October 2023
" Very good experience "
" The only drawback was that the gasoline tank wasn't full "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ILAN - 25 September 2023
" Gold car in Ibiza is under staffed and cannot meet the number of clients at their counter. "
" Long wait time -1hour for checking. Car was not available - they had no cars; true I appeared at 3.15pm rather than the res time of 4pm. REALLY?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by FERNANDO - 11 September 2023
" Auto Europe experience was fine! "
" Few personal for the demands taking in consideration this is a service connected with an airport. Significant queues for pick-up and drop-off. Also felt excessive pressure to subscribe an insurance at pick-up, even saying that if car stops working it won't be replaced with a new one, no road assistance service, etc... (these are minimum services). "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ALBERT - 06 September 2023
" Friendly staff! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by BARBARA - 13 August 2023
" all good with auro europe "
" conditions of insurance were not transparent on website "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by PAUL - 24 July 2023
" Easy xperience "
" Easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 03 July 2023
" Very good experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRIE - 02 July 2023
" I've had positive experiences with Auto Europe in the past, but after my recent experience with Goldcar I won't use this company again. "
" My experience with Goldcar was terrible. I found the service dishonest and manipulative. I've been waiting for over two months to receive the refund of my security deposit not to mention extra fees that I was charged when I picked up the car. I will never rent from them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ROBERTO - 25 June 2023
" Bad experience "
" No One to get to the rent Place, no car rented "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ARNAR GEIR - 30 May 2023
" The car was missing fuel-diesel, I was told I would receive the car with a full tank and was recommended to deliver it back with a full tank which I did. So I guess you owe me the depositum 140 euro wich I would have bein charged for if it was the other way around ? See picture. There was vibration in the front wheel at 100-120 kmh. The back seat was not clean or it was stained (white stripes in the seat) see picture. The car needed adBlue fill when I got it. "
" The car was missing fuel-diesel, I was told I would receive the car with a full tank and was recommended to deliver it back with a full tank which I did. So I guess you owe me the depositum 140 euro wich I would have bein charged for if it was the other way around ? There was vibration in the front wheel at 100-120 kmh. The back seat was not clean or it was stained (white stripes in the seat) The car needed adBlue fill when I got it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JAN - 05 May 2023
" n/a "
" After several rentals with Goldcar in Faro, this time in Alicante the experience was very dissapointing to say the least. First, we did not get the car we booked & paid for 4 months earlier ! The counter staff was quite arrogant and in the end we were given smaller car with very high mileage ! (Fiat Tipo is definitely not the same category as Citroen Berlingo). Afterwards in the parking lot we saw several same-class vehicles we asked for but were refused ! In addition there was apre-existing damage not registered in the car's records which we had to ask to be added before driving away. I will think again before using Goldcar on our next trip. Suggestion for improvement: Get the exact car reserved at a small extra fee at the time of booking.. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by THOMAS - 02 May 2023
" AutoEurope is great - this rental car company is exceptionally bad. "
" They take a large deposit for petrol - much more than the cost - and when the car is returned full they do not refund the deposit, or at leat not yet, nor have they provided an invoice. When requesting an invoice from their website it says no invoice exists. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEVILLA, ES - Reviewed by ALFRED - 30 April 2023
" When we purchase your insurance every car rental would insists that the purchase we did was not good enough. "
" Dear Sirs, On the 19 February 2023 I rented a car with Auto Europe online being the sub agent of GoldCar for a holiday in Sevilla, Spain from the 16 to the 27 April, 2023. The total price with AutoEurope Euro 398.45 which covered the Rental, includes Collision Damage coverage and Theft Protection for the vehicle. Rental limits potential vehicle damage or loss liability consisted of an excess of approx Euro 1,100.00. When on the 16 April 2023, I went to pick up the car from GoldCar Sevilla Airport, the salesperson insisted to pay their insurance. Initially I refused, and explained to the salesperson in question that I was already fully insured by AutoEurope against the payment I mentioned in the first paragraph that is 398.45. The Salesperson looking unconvinced tried to pass the deposit payment of Euro 145 as deposit for car and fuel. After the first attempt to pass the card for payment of the said deposit, the salesperson stated that the Visa card was not functioning. She later insisted that I ought to take her company's insurance and that if I wont take the insurance I would not be covered by the company should any accident or loss happens. I felt I had no other option than to pay for another insurance with GoldCar Euro 238.08. Amazingly enough payment had gone through now that the Salesperson was satisfied with what she was after! Since I feel that I was under pressure to take this unnecessary extra Insurance (otherwise I would have ruined mine and my family's holiday), I am requesting the reimbursement of the said money that is 239.08 I paid for no valid reason. The Car was already insured! While thanking you in anticipation, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JAN CHRISTIAAN - 25 April 2023
" The price is good, but the service could be improved. "
" The man that served us at the counter was not very friendly and the car was almost not to find as it was parked outside in the dark and not in the parking garage. the car also smelded of tobaco smoke. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by LUBOMIR - 18 April 2023
" Good ecperience "
" Good overall experience, I did not get the car I ordered, but same class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by PAVLOS - 08 March 2023
" My experience with this particular office and the staff that served me was truly tragic, the worst I have ever had in the tens of years that I have been renting cars even from the same company that until today I had no complaints and rated them positively. My driver's license and money were stolen a few days before I arrived in Madrid and at the counter to pick up the car. I understand that they could not complete a rental without the license even when I showed them that I had already reissued it and had it in photocopy and digital form in my wallet. I simply asked that they add a driver with a charge since my group had a license and they not only showed no interest but instead mocked me that time is money and that I had to make a reservation from the beginning and while many times they had added a driver in the past with the corresponding reasonable burden that I accepted. They told me they didn't have a car and the booking would be almost 500% increase from the original price. Of course, if I had a license and asked for an additional driver, they would obviously add him and accept the additional fee! They let me pay a reservation for services I didn't receive and showed absolutely no understanding to just charge me the extra driver and pay at that time. Totally unprofessional behavior!!! I will also share this reference with autoeurope.eu so that he can deal with the matter and not accept this practice of the specific office of the company. "
" My experience with this particular office and the staff that served me was truly tragic, the worst I have ever had in the tens of years that I have been renting cars even from the same company that until today I had no complaints and rated them positively. My driver's license and money were stolen a few days before I arrived in Madrid and at the counter to pick up the car. I understand that they could not complete a rental without the license even when I showed them that I had already reissued it and had it in photocopy and digital form in my wallet. I simply asked that they add a driver with a charge since my group had a license and they not only showed no interest but instead mocked me that time is money and that I had to make a reservation from the beginning and while many times they had added a driver in the past with the corresponding reasonable burden that I accepted. They told me they didn't have a car and the booking would be almost 500% increase from the original price. Of course, if I had a license and asked for an additional driver, they would obviously add him and accept the additional fee! They let me pay a reservation for services I didn't receive and showed absolutely no understanding to just charge me the extra driver and pay at that time. Totally unprofessional behavior!!! I will also share this reference with autoeurope.eu so that he can deal with the matter and not accept this practice of the specific office of the company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by KSENJA - 20 February 2023
" Auto Europe only trust to their partner Goldcar and not to a costumer! "
" The worst car rental ever. I could not take over the car. Extortionate insurance prices or extremely high deposit. Aditionally they do not take Revolut card wich is also debit card! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by FIONA - 27 January 2023
" Good price and easy to book "
" All fine except we arrived half an hour early for rental and were told we'd have to take their extra insurance to get the car ahead of time. So we just waited. Not a big problem but flight times not always accurate so a little flexibility is needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by MARGARET - 24 January 2023
" Efficient, professional, and easy. "
" Good experience, apart from having to exchange the car in the middle of our stay as it was due back in for " buy back". "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by LADISLAV - 07 January 2023
" Easy booking, very competitive price. I have been booking through them for years..... "
" Quick check in, slower check out but very friendly and efficient staff for both "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by TANJA - 29 November 2022
" Overall worth the money and recommended for a short trip "
" Cheap and you pay what you get for "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by GÜNTHER - 11 November 2022
" Great prices, great customer support. "
" Only if price is only criteria, otherwise cars not great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAL - 08 November 2022
" Everything was as expected perfect! "
" Everything was as expected perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SERGE - 20 September 2022
" Auto Europe is good. I rented a lot. But Goldar is really a bad choice! "
" At the counter I had to pay a deposit of 1500+ euro. They did not accept my Amex card... My other credit cards have a limit of 1250 euro.... They would not do it in 2 times, nor accept a card of my husband. I had to pay 150 euro extra and then the would not ask a deposit.... TOTAL SCAM goldcar!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by MIKAEL OLIVIER - 13 September 2022
" vos prix varient tres souvent et leur montant aussi!!!! "
" des professionnels efficace et rapide. Pas de mauvaise surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by MAURICIO - 26 May 2022
" We hope you help us with goldcar and definitely will use auto europe again. Thanks. "
" At the moment we picked up the car we requested to change the driver and goldcar was not supportive, neither being flexible offering options to solve the issue we were facing, that's why I will not use them again. Also we had to paid addituonal fees. We are still waiting for the refund of €146 in regards of the gasoline. I will appreciate your support to make sure goldcar does refund it. Thanks. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUIS MIGUEL - 22 May 2022
" NOTHING TO REPORT, "
" I did my reservation 8 days in advance, at 07:00 Am goldcar T4 desk informed i had no vehicle, and instead of make an upgrade he tried to downgrade my reservation for a lowest rate (MINI) with no refund possible. The employee had a very rude behavior and send me to T1 to get an alternative car. My contract mentioned the 9 EUR / day for travel to portugal, the desk wanted to charge me for 90 EUR. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by TARVO - 08 March 2022
" 10 points! "
" There were too many scratches on the car's body, and some of those were not marked on the schema in agreement. It took some extra time to examine all these scratches and to measure scratches lengths and to mark missing ones to the schema. It was not too frustrating and the Coldcar official was kind and cooperative, but I still prefer to get car in bit better condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by FRANCOIS - 25 February 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GABOR - 07 January 2022
" There was no information on additional costs. "
" I paid 35 EUR at the reservation. When I got the car Goldcar closed 215 EUR on my card, and Igot back 120 EUR , because I gave back the car with full tank. What about the 95 EUR difference? "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by AUGUSTO LUIS - 25 December 2021
" Unfriendly counter staff and I got a rather old car. "
" Below average. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
IBIZA, ES - Reviewed by MEHMET - 18 October 2021
" Good experience "
" 1. I wanted to change my drop off time from 10.00am to 20.00 (still within the same day as I picked up at 22.30) but this was not possible and had to pay 63 Euro extra (40€ fee and 1 day extra rental) 2. The car under >10 scratched and had to examine myself to come up up with over 10 identified places on the car that had some damage. If I would have trusted the paper of the condition of the car I would have been very wrongly misguided "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by ALEKSANDAR - 30 July 2021
" Everything was very smooth, from the moment I have placed the order and this is why I will continue using autoeurope as a rental service provider. "
" Very satisfied with their efficiency both during take over and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 14 September 2018
" Definitely will book again "
" Super smooth pick up and easy return.excellent new car , great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALAIN - 13 September 2018
" I used to book a car via auto europ, no problem so far. "
" hello, the vehicle was fine (some scratches which are noted on the check out form ) and we had no problem with it. however, nobody came To check the state or the car on the check in, therefore I have no confirmation from Goldcar of the good state of the vehicle, they said only throw the keys in the mailbox. As I have an all cover insurance with my Platinium Master card , I don't subscribe the Goldcar insurance. Now i'm waiting for the refund of my deposit (1013 EUR +tva). I thought Goldcar has to fill correctly the check in form with the customer on the return of the car. Regards "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDRE - 12 September 2018
" In the past I have always been very positive about Auto Europe, I have used you a lot and have recommended you. However this latest experience and specifically your ability to answer the phone in a "crisis" does make me reconsider this. "
" I am a frequent customer of Auto Europe's and Goldcar (in Palma). My flight into Palma was delayed by 30 hours (with 2 children under the age of 4). I could not easily reach Auto Europe on the phone despite spending hours waiting. I reached Goldcar and was told they could only hold the car for 6 hours. A family member of mine who arrived in Palma before me also spoke to them in person. When I arrived to collect the vehicle they said (the representative at the counter was called Robert) that while they had the same vehicle available and could honour the booking in theory they needed me to pay for "something extra things" in order to justify my delay. Specifically they wanted me to pay an extra EUR 230 in order to reduce my excess. I said I was not interested in reducing my excess. I was then told that they would honour the contract if I paid an extra EUR 150 for an upgrade. The proposed vehicle was smaller than the one I rented and in any event I was not interested in an upgrade. I said that they could either honour the contract or I would call Auto Europe and cancel/look for alternatives. Goldcar said that was fine they did not care. I finally reached Auto Europe on the phone and you found an alternative for me with RecordGo at the same price as my original contract. The person I was speaking to asked to speak to the representative at Goldcar to make sure "the cancellation went though faster". I handed the phone to the person who I had been speaking to, he was very surprised and I think he thought I was bluffing. He spoke to you and then instead of handing back the phone he hung it up so that I could not continue the call with you. At this point after all that had happened I lost my temper with the representative and a manager came over to assist. When I explained what had happened she said that this should never have happened and that they would honour the contract. She then instructed another representative to finalise the contract with me. I finalised the contract after explicitly declining any of the usual Goldcar attempts to up sell me on extras (and after Robert warned the new representative that she should not try anything along such lines given what had just happened). I ended up renting the car and also called Auto Europe to make sure that the contract with RecordGo had not gone thought. I checked my bank statement today and see that there is an approx. EUR 100 gap between my deposit and the credit I received back from Goldcar after I returned the car on time, with a full tank and without any damages. I have contacted Auto Europe today to enquire about this and am waiting for you to get back to me. After what had happened to me with my flight and the 30 hour delay (the specific incident was actually reported in European media) to be tortured by Goldcar in this way was totally unacceptable. I have used them a lot in the past and I know they push very hard to up sell unnecessary extras but in this case to say "we will only honour the contract if you pay us an extra EUR 230, later reduced to EUR 150, for extras is criminal and inhuman in my view. I am hoping that the EUR 100 will be refunded promptly and I have contacted Auto Europe in this regard. I will not be using Goldcar again and am also very disappointed by Auto Europe's ability to answer the phone during the course of my delay (I spend literally hours waiting and sometimes the phone just went dead since your service does not allow waiting beyond a certain time), in the past you have always been very responsive. Kind regards Andre "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by NERIJUS - 11 September 2018
" Very bad because Goldcar has stolen my money without asking me. "
" I have purchased super cover insurance from your company. When arrived at their office they cheated on me, they did not ask me whenever I want to purchase additional insurance or any other extra services, instead, they put many extras along with expensive insurance and gave me to sign electronically without me seeing what I am signing for and hidden all these fees under deposit payment. This way I lost over 400 euros. I want you to fight with them about this situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by JAN - 10 September 2018
" I would definitely not recommend Goldcar. The reason is staff. A young man who spoke with us 28.8. at about 18:00 at a Palma airport office, he did not explain anything. Without the word, the explanation made us insure for 300 euros per week, even though he clearly saw in our reservation that we had already paid one insurance via autoeurope. Finally we paid: a car rental for a week of about 60 Eur, SUPER insurance at autoeurope about 40 Eur, covert insurance at a branch at the airport: incredible 300 Eur. Never more Goldcar! "
" I would definitely not recommend Goldcar. The reason is staff. A young man who spoke with us 28.8. at about 18:00 at a Palma airport office, he did not explain anything. Without the word, the explanation made us insure for 300 euros per week, even though he clearly saw in our reservation that we had already paid one insurance via autoeurope. Finally we paid: a car rental for a week of about 60 Eur, SUPER insurance at autoeurope about 40 Eur, covert insurance at a branch at the airport: incredible 300 Eur. Never more Goldcar! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
IBIZA, ES - Reviewed by SABKO - 24 August 2018
" AutoEurope was great so far - but I hope that they can also provide complete service to me and help me resolve my issue with GoldCar "
" We booked Goldcar services in Ibiza in August 2018. We arrived at 10:30 PM at the counter. The lady there was impolite and rash, speaking bad to no English and gesticulating as if she was going to manhandle me. I felt like she was reprimanding me for not paying the 1200 Euros and getting out of her sight. Meanwhile, she was also Watsapping while preparing the contract details. That was occasionally interrupted by her persistent and insistent encouragement for me to buy insurance. "Have you ever been to Ibiza?!" she would ask. "No? Ooooooo, then you are in so much trouble, young man, so much cost". Then she would go on telling me how another client just finished one hour conversation with her insurer in Britain for a couple hundred pounds of charges. But anyway, after repetitively and politely refusing the extra insurance, by the time we finished with the paperwork, it was already 23:10 and she charged me a late fee. My objections did not help. Next, she told me to sign a blank damage indication report and then to go find the car at the parking myself, look for damages, mark them on the template provided and get back to the counter, where, if there is anyone left by the time, they will collect the template and update it. Red lights flashing in my head, this time I was adamant that no way I am going to sign that blank report and then pray the car indeed is undamaged. Guess my face looked almost as angry as hers by that time, because she yielded this time and said okay go find the car, mark what you want, and come back for me to sign the template. Okay, finding the car was a small challenge, since the rentals parking is at least 10 minutes walk from the arrivals. Then the car itself had 9 damage marks, basically all side panels and bumpers were scratched. And this on a presumably "undamaged" vehicle?! Very angry, I went back and signed off everything with her, again fending off multiple (far from polite) encouragements to buy extra insurance. So, off we go. Car itself was fine, must admit it was a relatively new Citroen C3 Cactus that they gave us for the price of the cheaper car we had originally booked (on premises it wasn't actually available). But, with all damages on the car, I kept on thinking of the moment when I will return the car and the arguments I am gonna have with the agent then. So so much for a worry-free and pleasurable rental experience altogether already. Comes the last day, I go to refuel the car and guess what - the "full tank" trigger of the car (you know, the switch that kills the fueling stream when the tank appears full) is broken - so when I start refueling, it throws the trigger back as if the tank is full (when in fact it is half empty). Fine, I found a way to go around that and filled the car with as much as I thought would be enough to fill it and in the same time safe from overflowing. The fuel gauge showed full tank, perhaps slightly less than full. So I go a second time and fill another 4 liters of fuel, just in case, and I swear I could almost see the fuel popping out of the tank in my handle already. Next, I go to the return location, the guy comes, checks the car with half effort, switches ignition on to check fuel and mileage, and writes a big OKAY on the damage report and gives it to me. I ask - wait, is that all, no protocol? "Yeah, that is all" he said. I double check - are you sure you've marked that there is no damage and no fuel charge? "Yes, all is correct". Okay, I tell myself... Buuut, on the next day guess what - I got a "no reply" email from Goldcar telling me that they have charged me with 60 euros for fuel. And the contact forms are impossible to use without some obscure client code, so no way to contact them. Phone line is busy all the time and I am told to wait, while accumulating phone charges, too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by KINGA - 22 July 2018
" I have no experience about it. "
" That was our first impression in Tenerife, and I'm really sad about that.. That was a long-awaited trip, but on the first day I was so angry, I couldn't enjoy it. We payed 110 euros at home, and we thought that's all. The guy at the gold car said: we have to pay + 135 euros. I asked: why? He said: this is just insurance. I said: that was NOT on your page, I didn't know it. Finally I said ok, I pay it. After that, a had to pay 60 euros extra insurance and we get it back, if it will be everything ok wit the car + 135 euros insurence + 50 euros for the full tank. That was hilarious. Really really bad memory. We came back almost 1 week ago, and we didn't get back the 60 euros yet, but if they won't, I'll call my lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7