Auto Europe
- North America
- Central America
FIREFLY SPAIN CUSTOMER REVIEWS
- 7.9
- 7.8
- 8.8
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY SPAIN Car Rental Reviews
Average Rating for Firefly :
MALAGA, ES - Reviewed by IAN - 28 November 2024
" have emailed yourselves and fire fly to explain why I had a second charge come and df my credit card. But have no response from either. Not good enough. I paid upfront and returned the car in good order and full of fuel. So I can see no real for the second charge "
" I have emailed yourselves and fire fly to explain why I had a second charge come and df my credit card. But have no response from either. Not good enough. I paid upfront and returned the car in good order and full of fuel. So I can see no real for the second charge "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FRANK - 27 November 2024
" One day before drop off I also received a phone call from FireFly asking how everything was. Very nice. Definitely a great experience. "
" The pick up was a little tedious. The counter in the arrivals hall was closed and moved to the car park where you would usually drop off your car. Then there was only one staff at the counter and it took quite long, about 20 minutes. But the car was in great condition and the drop off was super smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TRULS - 18 November 2024
" Very satisfied "
" Everything went very well, however the petrtol tank was only 3/4 full when collecting the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by PAUL - 31 October 2024
" Easy to book and clear documentation. "
" Firefly provide no record of exiting damage for the renter to check against. The onus is on the renter to prove that any damage was there before pick-up. This increased the stress of the rental and enables FireFly to charge multiple renters for the same damage. Additionally, it was not made clear that Firefly is at Barcelona Airport T2 which is quite a long bus transfer from T1 from where my flight arrived and departed. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by RADU - 17 October 2024
" is very important for me to solve this kind of abuse "
" they blocked 1000 euro vs 950 euro from the contract; they told me that is for speed amend; is very clear that beacius I dindn t buy any ensurance from they, they increase the deposit without any reason "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MERJA - 14 October 2024
" Nothing else need to be said than very good all round. "
" Stuff at thebdesk very friendly. Prices very reasonable. Vehicle in excellent condition, clean and what was advertised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BOB - 29 August 2024
" Quick efficient site with good quotes for car rental. "
" Pickup in Barcelona could be more efficient. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANDREA - 12 August 2024
" All easy and smooth...I always use Auto Europe! "
" Very good overall experience both with staff (extremely helpful) and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by LUKA - 04 July 2024
" very friendly staff, excellent and fast service. "
" very friendly staff, excellent and fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JEREZ, ES - Reviewed by HELMUT - 16 June 2024
" It was the First what we Take , we Must Look what the next Days are Happens than we can say That all is ok "
" I make a contract with Auto Europe all Inclued, as we arrived Jerez de la Frontera we Must make a new Contract with Firefly about 270 € and 150 € caution for Gasoline. This stand Not in my contract. I Hope i get my caution back on my kto. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MOHAMED SALAH - 14 June 2024
" Good overall "
" Good overall, long time to collect the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by EVALDAS - 24 May 2024
" Thanks! "
" Good ! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DANIEL - 17 May 2024
" - "
" We weren't aware of the fact, that we have to pay a fine because we didn't provide a credit card. Also the employee was not very friendly or helpful. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by EDGARAS - 10 April 2024
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REINIS - 21 March 2024
" convenient "
" smooth reliable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by AMER - 14 March 2024
" No isses at all. Everything works exceptionally well. "
" No isses at all. Everything works exceptionally well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FREDERIC - 13 March 2024
" No comment "
" We didn't appreciate to be asked to pay 43€ for leaving a 1000€ deposit on the credit card. Simply because the queue was too long and slow we were at the counter past midnight. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JORDY JONATHAN - 13 February 2024
" Firefky difficold to find in parkingplace. At sign pointing to location. Also earlier on roads when bringing back car "
" Firefky difficold to find in parkingplace. At sign pointing to location. Also earlier on roads when bringing back car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by AR?NAS - 11 February 2024
" Do not like the fact that initial conditions were changed by Firefly unilaterally. "
" Firefly must not change conditions of the deal just because I do not buy their expensive insurance. They have made a 1000€ reservation on my credit card. That is the double amount of what was in the Auto Europe agreement. And the CDW excess was somewhat larger than on the agreement. Not all the car damages were listed and clear when signing the agreement. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by KEVORK - 17 January 2024
" Have booked many times with Auto Europe. Usualy no issues, except on one occasion when few years ago Europcar in Malaga airport claimed for scratches that were there to begin with. "
" Took some time to find the reception desk. Its only at Terminal 2 at Barcelona. Would be easier if there were instructions and signposting to car rental in general and Firefly specifically. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by NORBERT - 10 January 2024
" The full damage protection is worth for nothing. We had to pay additional money at car rental company, more than 230 eurs. This wasn't clear for us, this we couldn't find on your home page. "
" The full damage protection is worth for nothing. We had to pay additional money at car rental company, more than 230 eurs. This wasn't clear for us, this we couldn't find on your home page. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIPPUS JOHANNES - 27 November 2023
" Quick booking procedure "
" Good rates this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BART - 09 November 2023
" what you see is what you get "
" Not pushing on the extra insurances Fast and friendly returning of the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PATRICK - 06 November 2023
" Absolutely WONDERFUL as everything else in Spain. "
" The first contact with the Rental agent was IMPRESSIVE. She was professional, helpful and very cordial in her work. Having been in this business for 20 years, a business that included the USA & Europe I was so Impressed I would have Hired her for a country manager or more. I spoke with her Manager and hope she took my suggestion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by VALERIJS - 30 October 2023
" No hidden fees. All good. No issues. Recommended. "
" The car was new in good condition. No hidden fees. All good. No issues. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRANISLAV - 25 October 2023
" Working hours at Barajas Madrid airport are from 8am and I have to wait till then to drop off. Fortunately, I had plenty of time to catch my flight. "
" After standard formalities, I was presented with the keys at the counter and asked to find my way to the car. Also, no defects were indicated on the contract so I had to identify them myself and tell to the Firefly rep. Only then would they mark them in the contract. I was also told me to take a photo of those defect, just in case !? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 24 October 2023
" From booking to returning the car no problems "
" Very smooth easy to communicate with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EVALDAS - 23 October 2023
" Everything is great, thank you! "
" Everything is great, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by STEFANO - 16 October 2023
" top "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAN WILLEM - 08 October 2023
" Firefly is a company which tries to make its money on selling insurance and tricking customers into paying for damages which arent theirs - do not use this company "
" Firefly is a company which tries to make its money on selling insurance and tricking customers into paying for damages which arent theirs - do not use this company "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHELE - 28 September 2023
" Lets wait till i have my 150 euro's in return! "
" I have not received my 150 euro you blocked on my credit card yet, service was great. There was damage on the car when we picked up the car. I made foto's but since we choose the option 0 risk to be paid, no one bothered about the damage. Since we had full coverage. I still have the pictures, we made in the garage when we collected the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOSE ANTONIO - 27 September 2023
" Suffice to say that I have used the service for many years now "
" First time I opted for this firm, and last one too. Their insurance conditions, particularly the absence of on-the-road assistance (unless you specifically pay for it) are well below par. It is, also, inadmissible that they require the driver to leave the last refueling ticket in the vehicle at dropping off (which i did not) in order to ensure that the las refueling has taken place near their premises. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by RADU - 25 September 2023
" Very good experience,no unpleasant surprizes. "
" Very nice and helpful staff,very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by REGINA - 15 September 2023
" No problems and quite satisfied "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DALIUS - 07 September 2023
" Easy to find the car for the correct price "
" Good and fast service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by RAYMOND - 31 August 2023
" N.a "
" Great service, except that there was a problem with the car , parking brake malfunctioned and this led to most electronic services (lane assist etc..) not working . As we were in France, changing car was not proposed. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by SISSE BUDOLFSEN - 23 August 2023
" We were able to receive good service from Auto Europe and were happy with their service, but the communication to Firefly, their local operator was VERY poor. "
" My husband and I wanted to extend our car rental period with 3 more days. We tried to reach the Firefly office in Barcelona airport by phone (4 different phone numbers!) and via the customer service email numerous times during the days leading up to the drop off date, and we could not get through in any way. Offering a service like this where it is not possible to contact the staff is very, very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANDREA - 13 August 2023
" always quite happy with autoeurope service. the problem is some car providers which tend to make extra profits "
" 1. counter staff very aggressive with "offering" extra insurance, putting a lot of pressure on people to get this done. 2. 1000.- EUR requested as warranty when not selecting their insurance which was never clear when booking the car. 3. damage control service very unclear risking many people (double) paying the damages of someone else. 4. counter staff very aggressive on re-fueling procedure, putting a lot of pressure also stating that the invoice from the nearest tank station should have been provided, but never disclosed at beginning "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREJ - 28 July 2023
" ⭐⭐⭐⭐⭐ "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MIKE - 06 July 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LOUKAS - 14 May 2023
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARC - 30 April 2023
" xx "
" Overall experience was very good but one disappointment: when finalizing the paperwork/contract Firefly wanted to charge me for a full cover ensurance which I did not ask for. So good to check before giving your credit card and verify what they want to charge (should only be warranty and fuel) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FLORIAN - 02 April 2023
" Great service! "
" Great service! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by SVETLIN - 30 March 2023
" Exelent "
" Exelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASPER - 24 March 2023
" I've been using Auto Europe for almost 10 years now, I've always been very satisfied "
" They tried to force me to take extra insurances without asking/explaining... I refused, didn't take any extra's: we had a great car, great holiday and very cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BENOIT - 14 March 2023
" Booking was fine, car was reaaly good, even got a small free upgrade but still leaving with a bad feeling since I paid far more than initially agreed "
" The car was really good, pickup was OK-ish. Some comments: - I arrived 4 hours later than expected and was told that the car was only kept for 2 hours after the agreed pickup time and I was extremely lucky they did not give my car to soeone else. I was very surprised to hear that. - Joy overwhelmed me when I was told that the insurance was full coverage although I did not order this. My joy vanished when I realized later that I signed a document that the PRICE TRIPLED COMPARED TO THE INITIAL AGREEMENT!!???!! The change in price was not even mentioned to me and I was asked to sign the paper quickly. I know I should have read it but still this is not an honest way to do business. - When returning the vehicle, there was 1 customer waiting in front of me. The lady at the counter clearly was not interested in handling the next customer and kep on telling the story of het whole life to the customer in front of me without keeping the queue in mind. Finally I left and dropped the keys in the drop box. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAN-ANDERS - 06 March 2023
" Easy to use and very useful to get cheap deal. "
" Very good experience, excellent staff and positive attitude and excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 23 February 2023
" All ok except as stated in question 3. We found another rental company ourselves through Auto Europe however would have been better if Auto Europe could have done this for us as a loyal customer. "
" Good experience until we asked for a 2 week extension on the rental as they quoted a price €390 when we only paid €217 for this booking & €187 for the previous booking. When asked for a discount for rebooking they said not possible as the system makes the prices. Such a shame that we had to go elsewhere for a better deal! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by DAMIAN - 13 February 2023
" - "
" No windscreen washer fluid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by CHRISTOPHER - 11 February 2023
" Good experience however wanted to book a further 2 weeks & was quoted a much higher fee, would be good to be offered a discount for rebooking. Found it was better value to start a totally new booking although still more expensive than the previous booking. "
" Good experience & rebooked a further 2 weeks & was dealt with quickly & offered same car which we accepted. Just feel when rebooking a discount should be offered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TOMAS - 08 February 2023
" Clear process, easy to use. All information presented transparently. "
" Very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DANIEL - 26 January 2023
" I was satisfied about the experience with Auto Europe. There was a very good response to the requests I had before the car pick-up, but a little bit unexpected reaction about my problems with the car category and the fuel tank. "
" Instead of an Intermediate SUV Class car (Skoda Karoq or similar) I have received a Compact SUV Class Car (Volkswagen T-Cross). Additionally, the tank wasn't full at that moment (there were about 8-10 l petrol missing). The lady form the Firefly office told me to take the car as it was, because they have no possibility to change it. When I returned the car I brought it with full tank, to avoid unexpected delay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by PAVLOS - 19 January 2023
" Although the delivery was flawless, however, upon receiving the car, it was problematic with the employee pushing unbearably for full insurance of the car and raising the costs of potential damages in order for us to accept full insurance. The Delivery Area was open and the entrance was around the perimeter and impossible to access from the entrance that the navigator brought us. There must be a solution to this problem immediately. Finally, for the first time they ask me to fill up with fuel very close to the airport and keep the receipt. In any case I did it to avoid any charges and I also kept a video of the car! "
" Although the delivery was flawless, however, upon receiving the car, it was problematic with the employee pushing unbearably for full insurance of the car and raising the costs of potential damages in order for us to accept full insurance. The Delivery Area was open and the entrance was around the perimeter and impossible to access from the entrance that the navigator brought us. There must be a solution to this problem immediately. Finally, for the first time they ask me to fill up with fuel very close to the airport and keep the receipt. In any case I did it to avoid any charges and I also kept a video of the car! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by ALBERTO - 12 January 2023
" Same as above "
" I think child seats are way too expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by AHSENE - 05 January 2023
" Very pushy personal when it comes to insurance! "
" Acceptable! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PELLE - 12 December 2022
" I have been a customer of autoeurope long time and I am really satisfied with you. But I made the wrong choice with Firefly. "
" I have been a customer of autoeurope long time and I am really satisfied with you. But I made the wrong choice with Firefly. The car was full of scratches. When I asked someone to come and mark down all the scratches then they said to me that I need to do photos. I did around 20 photos but when I returned the car then they found one scratch I did not photograph and said I need to pay for that. It was really small and for sure it will stay there for the next customer because they need to paint the entire car. Never recommend this company to anyone and will not use it any more never! It is a total scam! I am so sorry to say this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by EDMOND - 23 November 2022
" Firefly put an expensive zero excess insurance on the contract without asking me. They just told me sign there and there. After I discovered that a few days later looking more carefully at the contract, they would not cancel it. Not even for the remaining days. "
" Firefly put an expensive zero excess insurance on the contract without asking me. They just told me sign there and there. After I discovered that a few days later looking more carefully at the contract, they would not cancel it. Not even for the remaining days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by RADOVAN - 17 November 2022
" Fantastic "
" car was clean staff was nice and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRZEGORZ - 15 November 2022
" Smooth "
" Hard selling of overpriced insurance was actually stressful. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by NIKOS - 01 November 2022
" All good "
" Drop-off is not very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VIVIENNE - 24 October 2022
" Autoeurope have always been most helpful, perhaps the company could put pressure on some of its "less-than-scrupulous" rental partners - specifically in Spain - to stop inventing damage to returned vehicles. "
" Generally good service. However, following a couple of bad experiences, I now want to have the car verified in my presence when I return it. I had to wait for 30 minutes due to lack of staff, and this will apparently not be possible during the winter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENNIS - 10 October 2022
" Easy to book, but they should not work with Firefly as long as Firefly try to trick their customers. "
" Firefly try to charge me for an extra insurrance SCDWK that I explicit said I did not want, I now am in progress of cancelling their claim with my bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ION DAN - 05 October 2022
" It was a pleasant experience that I will repeat when I return to Spain as a tourist. "
" I am very satisfied with the services of Firefly company and the kindness of the staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NICHOLAS - 03 October 2022
" They always try to upsell but if you politely decline all is ok. "
" Make sure you understand the deposit and insurance before you book. You must have enough credit on your card for the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TIMO - 25 September 2022
" You should notice the clients of senior drivers´ extra fee. "
" 1. They required an extra fee for senior drivers over 51 years and said that every company in Barcelona does the same. AutoEurope should have noticed the clients of this. The first car was defect, and the replacement was much smaller, so that our luggage did not fit in. The third was also not working correctly: air condition worked only sometimes, the air pressure notification started to work after some days, but when checking the pressures everything was correct. They forgot to activate the automated motorway billing device, too, on the third car. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SEVILLA, ES - Reviewed by PER GJELSTRUP - 24 September 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DOUGLAS - 29 August 2022
" Our voucher said to go to the Hertz desk. We queued for 1 hour and then the woman said to go to Firefly. Very annoying. "
" We had to take our own pictures and videos at the start which did not give me confidence that everything would be OK in the end. But it was fine "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by DANIEL - 28 August 2022
" Smooth transition "
" Friendly and helpful staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 22 August 2022
" I trust Auto Europe. It's the only company that I hire cars with. Auto Europe allows their customers to hire cars with ZERO EXCESS WITH EXTENDED COVER INCLUDING WHEELS, GLASS, UNDERSIDE AND ROOF OF VEHICLE. It was very important to me in my last car rental. It helped me to avoid unexpected problems. Thank you very much. "
" I'm very satisfied with Firefly. Despite having a punctured tyre we were assisted/helped in a short time. There was no spare tyre in the car but we were lucky and we did not have to wait for assistance long time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SVETOSLAV - 07 August 2022
" Always perfect. "
" Expected a Seat Toledo, received Fiat Punto. A bit old one and not very stable on the highway. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by RAZVAN - 09 July 2022
" Not recommend, they don't care about clients, all they doing is to take more money and not return de deposit with no reason base on dificulty to aproach an autoritiea from orhet contry "
" Very not open to clients need, it is most unpleasant experience ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MADRID, ES - Reviewed by ATTILA - 07 July 2022
" I made a zero excess booking, which I highly recommend, because then Firefly has no option to charge you. They only took 150 Euro deposit, what they gave back a day after the last rental day. The counter staff was friendly and helpfull. Everything was quick. "
" I made a zero excess booking, which I highly recommend, because then Firefly has no option to charge you. They only took 150 Euro deposit, what they gave back a day after the last rental day. The counter staff was friendly and helpfull. Everything was quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STOYAN - 27 June 2022
" Great experience "
" I am very pleased with the service with firefly. all was good the car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 11 June 2022
" Fantastic "
" Very easy no nonsense pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by UGIS - 08 May 2022
" Not happy with rate change at reservation process, already commented You. In case of rate change, in certain period of time, please introduce countdown clock. Thank You! "
" Please adivise, why after dropoff i was charged by firefly for - 03.05.2022 04.05.2022 FIREFLY CAR RENTAL - 9.64 EUR - 9.64 EUR Returned car withfull tank,photo copy of intrument panel already done for myself, car returned before rental time expired. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PATRYK - 04 May 2022
" As above "
" Fast, no queue, car better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ADRIAN - 03 May 2022
" Very easy booking "
" Very efficient and we even got an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANJA - 25 April 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JUOZAS - 16 April 2022
" AutoEurope 10/10 "
" 9/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MINDAUGAS - 28 March 2022
" Auto Europe was very easy to use and I found great deal "
" Quick pock-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEXANDRU ALIN - 23 March 2022
" The car was well ecquiped, but I discovered only days later that the strange vibrating noice coming from bellow the car was a detached protenction. I was affraid they'll charge me for damaging the car. They should have their cars checked better. "
" In Malaga, the most aggresive insurance sellers I've ever experienced. The counter is not in the Terminal along with with most others, but a hard to find one located in the parking. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALEXANDRU MARIAN - 04 March 2022
" FB "
" FB "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TINCU - 04 March 2022
" Verry good experience overall "
" Friendly staff at pick up, good car condition, easy process. Unfortunately the drop off person was a bit too grumpy and unhelpfull. He refused to come and check the car with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LAURYNAS - 22 February 2022
" Firefly check-in was good and check-out was perfect! "
" Firefly check-in was good and check-out was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by JEREMY - 03 March 2021
" Will be interesting to see how you respond. "
" I have received a speeding fine for a car that I didn't drive (i have never driven a Fiat 500 and have never sat in the car with the registration 2122KZD) I spoke with the Firefly team at the airport who confirmed that the issue is nothing to do with me, and that I should raise with Firefly central, which I will do today. To clear my name with the police, I will probably end up paying the EUR 50 fine and will try to reclaim from Firefly. I will probably spend several hours to sort out. Very strange situation - have never come across it before. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by BRENT - 27 November 2020
" Simple and fast "
" Fast and easy, Good English Speaking Staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ARMANDS - 21 September 2020
" all good. "
" all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by IGOR ANDREI - 02 September 2020
" Swift process and quick answers to queries from Auto Europe. "
" Drop-off was very badly managed. The car was intact and, presumably to be able to ask for more money, they started checking if the interior was clean. Apart for a bit of sand in front of one of the backseats (which I removed swiftly when pointed at) it was as clean as it could be after 9 days. They kept insisting it was too dirty and even suggested we smoked in the car (although no one did because we don't smoke!!!). After asking me to wait for the driver who was meant to clean the car and give his opinion on the cleanness (or dirtiness...) of the car they eventually accepted it as it was. Very bad!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by IB - 18 July 2020
" N/a "
" 2.5 hours in que to pick up the CAR. Only 1 out of 3 counters were manned. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 25 May 2020
" From now on i will only rent a car going through the Autoeurope web site. Found the best deals here. "
" Great price, great service. The associates really helped out getting thing done quickly, efficiently, and professionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 30 March 2020
" This car cost 450 euros for 23 days "
" Over charged "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by OLUSINA - 27 February 2020
" Good custom "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TROND - 22 February 2020
" Very negative experience. Will never book with your company ever again. Your helpline totally useless. "
" Firefly upon picking up my car, pushed me to take a more expensive car. Furthermore, in addition, they wanted aggressivly to sell me their very expensive full cover insureance, despite that I allready had bought same through Autoeurope. On top of that claimed me for service fee of euro 40. Will never recomend neither Firefly NOR Autoeurope to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by OLUSINA - 30 January 2020
" Excellent service "
" Good custom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANETTE - 24 January 2020
" Very satisfying "
" Very satisfying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLEKSANDR - 22 January 2020
" It`s all ok, but my money are still blocked on my account after 10 days when I returned the car. "
" It`s all ok, but my money are still blocked on my account after 10 days when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VLADIMIR - 16 January 2020
" good car trawler. Good prices and renting conditions. Better than direct. "
" this i not the 1-st time rent with Firefly. Note - located only at the Terminal 2. During the top season could be not so sweet and fast This time was unlimited mileage (rare in Spain) and full insurance for a good money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANDRII - 15 January 2020
" After returning the car the next day, an additional EUR 31 was debited from the account without a letter with a message. "
" The first impression is good. The staff is polite and attentive. After returning the car the next day, an additional EUR 31 was debited from the account without a letter with a message. I returned the car with a full tank. What the problem is not clear. What can you recommend. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by YAVOR - 04 January 2020
" Nice vacation! "
" Vary nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAREK - 03 January 2020
" Website good, but response to queries and complaints is poor "
" underhand sales pressure "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by VLADIMIR - 17 December 2019
" I like to book Firefly in Malaga with you, but there's a returning problem on each rental from this Summer. Firefly holds EUR 150 as a deposit each rental. This is fine! But after the hold is released they always charge around EUR 5 as a "credit card processing fee". However this fee should only be applied when some local charges are made, not just a temporary hold. After an email to firefly malaga support they return this fee. Nevertheless it should not happen at all. Please, talk to them to fix this once and forever! "
" I like to book Firefly in Malaga with you, but there's a returning problem on each rental from this Summer. Firefly holds EUR 150 as a deposit each rental. This is fine! But after the hold is released they always charge around EUR 5 as a "credit card processing fee". However this fee should only be applied when some local charges are made, not just a temporary hold. After an email to firefly malaga support they return this fee. Nevertheless it should not happen at all. Please, talk to them to fix this once and forever! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PETER - 12 December 2019
" All good "
" Recipe for last fuel stop is new o ly allowed max 10 km distance "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHIDEAN - 02 December 2019
" Good and nice experience. Good job! Thank you! "
" Good job! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by TOMAÅ? - 30 November 2019
" Fair and all in all good value for money. "
" Good value for money, condition of the car was average, with quite several small damages, but all the other was OK. The counter staff was quite slow (at pick up) and does not explain all the details (e.g. that you should present the gas station bill when you drop-off the car and some other minor mistakes. The drop-off was very quick and without problems. They do not answer phone calls, but they reply a mail. But all in all the experience was OK and I would recommend it or use it again but you shall be aware of above mentioned elements. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by KONSTANTINOS - 21 November 2019
" I think that is one of the best sites to rent a car "
" The car was in a bad condition, the pressure of tyres was very low almost flat, so i must stop to a gas station and check all the tyres. Must had 2,5 bar and it was from 1,5 -1,8 bar. We driving through snowstorm, and that was a big problem, about our safe. We made about 200km and to the last 100km had a indication to change the engine oil. I told all of the car problems to the staff of drop-off but nobody answer me. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 4
VALENCIA, ES - Reviewed by VICTOR - 13 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by OLEG - 11 November 2019
" Most convenient service for me "
" Everything was perfect with "Zero excess" tarif "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PATRICK - 08 November 2019
" could maybe be clearer in the benefits of zero excess Insurance "
" Car was very hold , however was clean etc , the extra insurance was extremely expensive ( twice the price of the car rental) , staff at check in not clear in the explanation of costs so got a surprise when I returned the car , despite an initial good price for the rental , with the add on costs, and age of the car I would not use them again "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by MAREK - 07 November 2019
" Ok "
" Unpleasant sales pressure "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by RIMANTAS - 07 November 2019
" Flexible reservation and right prices. "
" Good car for the right price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by ANDREJ - 05 November 2019
" easy, no problems "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by OLEG - 28 October 2019
" I book all my rentals for last 7-8 years with Autoeurope, before I made bookings also with some other companies and I have big experience. For me Autoeurope is most convenient, the only thing I would like to have is 24 hour telephone service and possibility to cancel booking online. "
" I took "Zero excess.." and had no problems when picked up and dropped off. Deposit of 150€ was returned same day. I am quite satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREI - 25 October 2019
" - "
" It was ok. They changed our car since I didn't want a Dacia. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by ILYA - 23 October 2019
" it was ok "
" the rental fee is not as published on autoeurope site when you perform the order they charged me for travel to Portugal for the all days of rental when I told them that I'll visit Portugal only for few days they also added to the fee some additional tax that was never mentioned before so instead of 73 $ I paid 112$ directly to them and the fuel tank of the car wasn't full 'when I got the car. When I mentioned it to the stuff, she told me that it's full and she wouldn't do nothing about it "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by BRUNO - 15 October 2019
" Very pleasent "
" Very easy and fast to take and drop-off the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by AUREL LUCIAN - 13 October 2019
" quick and efficient "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SAKU - 08 October 2019
" Ok service. "
" Even though everything was prepaid with Auto Europe Firefly charged me 68,68 euros. I have no idea for what was that as there was nothing wrong when I returned the car and I refused to buy any of their extra services or insurances when getting the car. I have made a complaint for Firefly, but to be honest based on my experience with them them probably are not going to reply anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by EDMOND - 07 October 2019
" Please see 3 above "
" Both on taking over the car and the drop off were very well organised. Stall very polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MARTYNAS - 23 September 2019
" A "
" Everything was good except i didn't expect on returning the car that i will have to wait in a queue, luckily we've arrived some time before our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GABRIEL - 01 September 2019
" Madium "
" Car was dirty "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by KRISTA - 29 August 2019
" Easy booking, many options! "
" All good but it's annoying and confusing when they try to sell additional insurance so one's not sure what coverage there is in the end "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KARINA - 26 August 2019
" The comparison with other cities wasn't the same. "
" Unfair, I went there and they put huge taxes I should pay, which weren't explain in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VALENCIA, ES - Reviewed by MIGUEL ÁNGEL - 20 August 2019
" I had to call the assistance service in order to know if there were an alternative for me to pick up the car and change the driver, the credit card, and the only solution I got was: - After the renting period, you can call us and we will see if you get any of your money back. A very unprofessional answer to a customer who needs a rental car. To conclude, thanks to this management and those employees, it's probably that I would never rent a car using an intermediate company like autoeurope. Thank you. "
" In the first place, an apathetic employee can't work in a customer-facing environment. The treat I received was not professional at all, I got a problem with my credit card and the employee did not provide an alternative despite of the urgency of the situation, the alternative was to book another car and lose the already paid one. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by IVAN - 20 August 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by FRANCISCO - 19 August 2019
" See comments above. Staff over the phone were unfriendly "
" Very inflexible terms of rental. If one wants to extend rental it's imposible either with your company or firefly. No solutions given. Change this as I've been renting with you for 3 months straight "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GYTIS - 12 August 2019
" Good "
" New car, good price, but deposit holding for 15 days is too much. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 08 August 2019
" We had a pleasant experience with Firefly both on check in and check out - We had to extend our stay and required further car hire which to our dismay meant travelling to Malaga Airport and arranging a NEW contract as the German office could not help us to extend... We ended up losing a day of holiday due to this, but Firefly provided the same car and there was little hassle. Just a shame we couldn't have done this over the telephone with the German office, it would have saved so much time and energy and stress..... "
" We had a pleasant experience with Firefly both on check in and check out - We had to extend our stay and required further car hire which to our dismay meant travelling to Malaga Airport and arranging a NEW contract as the German office could not help us to extend... We ended up losing a day of holiday due to this, but Firefly provided the same car and there was little hassle. Just a shame we couldn't have done this over the telephone with the German office, it would have saved so much time and energy and stress..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MAX - 07 August 2019
" We were very happy the car was clean and in good shape. "
" Very positive we got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MADARS - 06 August 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by TOBIAS - 05 August 2019
" What's my number was called I was in and out very quickly no hassle "
" The staff is very friendly and helpful me my experience easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by HUU KHANG - 29 July 2019
" As mentioned above, autoeurope should establish good connection with car rental companies so that autoeurope's clients to be welcome at their counter. "
" The car rental fee is very cheap. I also bought the excess insurance package from autoeurope. The problem comes when I present the booking from autoeurope, counter staff seems not welcome autoeurope's clients. He tried to convince me to cancel autoeurope's insurance and to buy Firefly insurance instead, saying he doesn't know who is autoeurope and that I may not get any insurance from autoeurope. This make me feel very bad about the transaction. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BELA-ANDREI - 24 July 2019
" It was a 5 minutes in/out deal at the pick-up desk in Valencia airport. Had a free upgrade to a medium size car that had below 10k kilometers on board. Everything was great. "
" Thank you very much, people at Firefly. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETRICA - 22 July 2019
" Good experience! "
" People are very smiling and they want to help you. Everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 18 July 2019
" As above "
" Upon presentation of the voucher I was told there was various items different from what was on voucher to contract I would be signing. 1 fuel was not covered but had been voucher2 excess was now 1250 against 850 but as the 1159 was excess for damage and seperate 1250 for theft 2500 would be held on my card. When I challenged these and other items that the staff was not been clear on I was told that if I didn't stop talking to her the manner I was she would not provide car. Whilst I understand workers should not feel threatened equal customers should not be mistreated also. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALI - 14 July 2019
" My experience with Auto Europe was satisfactory . However it would be nice if I was informed at the time of booking that the car was actually going to be given to me by another company . "
" My pickup time was 16:30 on 22nd June . I called Auto Europe to ask if I could collect the car about an hour early which was agreed without a fuss . When I reached the Firefly office at 16:00 hrs , the staff tells me that the pick up time is at 16:30 hrs and the car is not in , as yet . She didn't display a friendly attitude and instead offered to give me another car at 8€ Extra per day , saying that the car I had booked was an old one and that she was offering me a new car for this extra amount . During this time , thankfully her shift changed and another gentleman completed my formalities where I settled to pay an extra of 4€ per day plus the hidden taxes adding upto 62€ above my booking amount for 13 days with an upgrade to a car having a built in WiFi . Unfortunately the promise of WiFi was false as after the contract was signed , the same gentleman told us that the wifi could not be located . Though my return was on the 4th of July in Madrid , due to a change in plan I took the car at Barcelona airport on the 1st of July to ask if I could return it there . The lady at the desk spoke to someone in Firefly Madrid and said it can be done but for an extra charge of 121€ , to which I agreed . After her inspection of the car with no damages and a full tank of fuel confirmation , she told us that we can leave and that Firefly would close the deal and send us a confirmatory mail within 10 days . Today is the 14th day since I've delivered the car in perfect condition as acknowledged by the lady accepting the car at Barcelona airport but I've yet to hear from Firefly about the refund of the 850€ taken as security deposit from my credit card from which 62€ +121€ = 183€ is to be paid by me to Firefly . I sought Auto Europe's help in settling my accounts with Firefly fairly . I would also appreciate Auto Europe to ensure that the company that they deal with on behalf of their clients are of a good standing so that the clients don't have to deal with companies who want to make an extra amount through unscrupulous means . I must say though that Auto Europe was proactive in helping me during the pickup ordeal with this Firefly lady . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ALEXANDRU - 13 July 2019
" Is ok! "
" Is ok! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IONITA - 10 July 2019
" A very good experience. Recommend "
" A very good experience. Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by SVETOSLAV - 05 July 2019
" Definitely will recommend you "
" Very happy with them, though the staff could have been a little bit more specific when explaining me where in the garage the car was "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KRISTA - 27 June 2019
" I always use autoeurope because of the ease of comparing between companies and their good customer support. "
" Everything went well, pretty easy pick up and drop off and the car we got was practically brand new. A bit more expensive than in the past but perhaps because it was a holiday weekend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MORDECHAI - 26 June 2019
" simple easy and very friendly user "
" fast easy without any hassle or hidden fees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by HENDRIK - 12 June 2019
" I was totally overcharged and my initial payment was not deducted from the final bill. The charges you see on the site will increase by a factor of about 3 in reality. Avoid this company! "
" I was totally overcharged and my initial payment was not deducted from the final bill. The charges you see on the site will increase by a factor of about 3 in reality. Avoid this company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GERONA, ES - Reviewed by HUGO C - 06 June 2019
" Okay "
" Extra charges for insurance and travel abroad wereld nog very clear "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by MIODRAG - 02 June 2019
" I am very satisfied with Autoeurope and I always recommend your web site to my friends. You just should pay a bit more attention to your partners, rent a car agencies, because they could bring some bad image to you. Thans "
" The lady on the counter was quite unfriendly. She tried to explain to me that I have the most basic insurance. When I told you that I choose, in the process of reservation, super cover insurance, she was quite rude, telling me that I don't have any cover, and if I think that I am maybe right, I should talk to agency where I made booking. Then she sent me to check the car, on my own, with list of schrathches. When I was back, I told her that there are few more big schratches, and some very thin, almost invisible. She said ok, put two more schratches on the paper and said good buy. I don't remmember when was the last time I had such unpleasent service and behaviour. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by VEHBI KIVANC - 23 May 2019
" ! "
" While taking over the car I was not informed that a surcharge would be waiting for me should I drive to Portugal. I have rented the car for 8 days and visited Portugal briefly for a few hours, but I was charged 60 EUR for this (7,5 EUR daily * 8 days!) This is simply unacceptable. They just said me to file a complaint. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GERONA, ES - Reviewed by OLEG - 19 May 2019
" I do all my car rentals via AutoEurope for at least last 5 years, it is quite convenient. The only thing which I wish I could have is 24 hours assistance. "
" This year it is my second booking with Firefly, first was in January in aeroport of Venice, Italy. Both times I took "zero excess with super-cover", so I had no problems when I took a car, neither when drop off. Cars were in perfect condition, in Gerona practically new. The desk and carpark in both cases were in terminal. I have to say that driving to other countries has to be paid additionally which may make total rate not so attractive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANDREY - 19 May 2019
" Everything was clear. The options offered were better than those of other brokers. An offer with a full insurance package and zero deductible is very profitable for me. "
" Everything was good, despite the low rental price. The company has provided a higher class car with a large number of convenient options. The cost of gasoline rose, but we were not upset. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NAVID - 15 May 2019
" You staff did not give clear answers to those supposed to xtra costs since there was no reference in rental voucher nor in general conditions of firefly so your staff let me hang dry. "
" And pick up agent invented fees referring to general conditions, where there is no such clause. Car was handed over with big damage (perforated back bumper that they did not see) and now they claim I caused a damage of 1cm scratch. But if at pickup they don't see a damaged bumper how would they see a 1cm scratch?! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by KAKHA - 14 May 2019
" Big verity of cars. Easy to find most suitable option. "
" Good cars low prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ROEL - 30 April 2019
" Autoeurope should change its policy and retain cars longer when delays "
" Didn't retain car and made us pay more because same size was not available "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NATALYA - 28 April 2019
" Auto Europe is great! N. "
" Firefly had by far the cheapest options available, but this meant that there were many customers and not as many staff, so the line to pick up the car was long. The drop off area was not clear as it was mixed with the Hertz drop off. There were insufficient Firefly parking places at Madrid airport so it did appear a bit chaotic. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VLADIMIR - 12 April 2019
" AutoEurope should not allow its vendors to overcharge senior drivers. "
" I don't like to be charged additional 12 USD as "senior driver" (double of what is listed on the voucher, with all other administrative charges included...). At least this should be payable in cash! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TOM - 04 April 2019
" Read previous comments "
" I was pressured into buying Firefly's insurance Until these issues are sorted out I will not be recommending you "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CARMELO - 02 April 2019
" Good place next time i go to the same place. "
" Very good place to rent a car with the zero excess included. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREY - 29 March 2019
" everything is well "
" everything is well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MARY CATHERINE - 05 March 2019
" Already noted in 3. "
" Problems with dropping off the car.Even though I had full insurance,the drop off staff insisted on me changing the bay where I had parked resulting in adding an extra 5 minutes to an already late arrival.Almost missed my flight!!! 5 days have now passed and I still have not been refunded!!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DONATAS - 19 February 2019
" Good cost/quality ratio "
" Everything was quick and without issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANGELO - 21 December 2018
" I am an Auto Europe customer since several years, I keep using their services ad will continue with them as long as their conditions will remain the current ones. "
" Very available and kind staff. Easy pick-up and drop-ofg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SERBAN - 14 December 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 09 December 2018
" Great "
" Overall a very smooth experience. Definitely recommend going with the Zero Excess full insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KLEMEN - 04 December 2018
" Also the price was great ;) "
" Best rental car experience so far. Super friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MELINDA - 26 November 2018
" Other than the thief, the rental experience was perfect. "
" We left a mobile phone in our car when we dropped it off. We discovered this in 10 minutes and returned to the drop-off location. We spoke to the same man who checked our car in. He said he did not find our phone. It was not in the car. We went back to the airport and looked through our luggage for 30 minutes. We did not have the phone. We returned to the drop-off location. The man had our phone in his hands. we thought he was attempting to contact us. We took our phone and went back to the airport. We discovered he had completed a factory reboot of the phone. We lost all of our holiday photographs. The phone was now in Spanish. It became obvious he had our phone the entire time and intended on keeping it. Firefly has a thief working for them. Unfortunately, we did not realize he was a thief until it was too late to collect his name. He is the same person who signed our check in sheet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VITALIJUS - 22 November 2018
" Ok, "
" Ok, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by YOHAN - 22 November 2018
" Auto Europe is veru good "
" No damage was reported on the initial rental report. Arriving at the car i noticed many scratches. Having a remote key to open and close the doors i didn't think about checking the door lock. My car was never left unattended for the whole stay and at night was in a closed parking. At return "somehow" the staff noticed the lock was forced and charged me. I do believe the never mention that damaged lock on the initial damage report and then charge every single customer. Very unfair and not professional "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by JÜRI - 14 November 2018
" Very bad experience of Firefly.They are steeling money from customers. "
" I had to pay according to this agreement 43.41 and that money went off from my account to Auto Europe. Now I can see that today Firefly had took 43.92 from my deposit sum.When I returned car than everything was OK.Is that Spanish way to making business (to sheet customers)I would like to get straith answer why it happened and they should pay back this money immidiately. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LIINA - 09 November 2018
" It was easy and great. "
" The staff was really friendly, helpful and had a great english. Sadly i could not remember their names but they were working in Girona airport 31 oct(A girl) and 7th of november (a guy). Everything went great and price was okay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARI-ANN - 04 November 2018
" It was ok "
" It was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROMAS - 01 November 2018
" Great, fast service, great car, everything is cool, I recommend. "
" Everything is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KAAREL - 01 November 2018
" Good "
" Best rental experience so far, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NINA - 30 October 2018
" Easy to make a reservation "
" Some confusion about already paid extra incurrence. You kind of get advised to take a new one wit firefly. So you feel a bit pushed to take a new one with them "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by VLADIMIR - 29 October 2018
" thank you "
" very fast and professonal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BOGDAN - 29 October 2018
" Get an Opel Adam, 70000Km on board and drove 1100km in 5 days. Excellent choice for Spain city tiny parking spots. "
" Very good experience and small credit card deposit block returned after 1 week. The car had some bumps and scratches but with full insurance you are covered. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by ANDREI - 17 October 2018
" Provides full insurance from FireFly "
" It was a new nice car with full insurance, everything was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by JACOB - 15 October 2018
" The vehicle fuel tank was not full when the car was picked up, though, i booked "Full-to-Full" and i returned the car "Full" "
" The vehicle fuel tank was not full when the car was picked up, though, i booked "Full-to-Full" and i returned the car "Full" "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MADRID, ES - Reviewed by STEPHEN - 11 October 2018
" I will be more selective in the rental companies I choose. "
" Staff were rude, accused me of not filling car and made me go to gas station to add 3 € and provide a receipt. Car was in poor condition overall. Steady leak in tire caused me constant delays. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CARLIN - 03 October 2018
" See point 3 I hope you do something about it Ner Firefly again They are thiefs "
" They asked me an extra of moren than 80euro for picking up the car 20 early Moren than iI payed autoeurope for 7 days Without explaing anything; Just sign here and here I was after i got the papers and checked it it became clear Robery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RAYMOND - 29 September 2018
" No problem with Auto Europe, use them all the time. "
" Had to wait nearly 2 hours to collect car, staff very abrupt and slow, hardly any signs to help you collect car. On return no place to park very poorly signed for returning cars a few people followed me from the filling station because they could not find the place, staff took personal call for 10 minutes whilst I waited! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VALENCIA, ES - Reviewed by BERNARD - 26 September 2018
" I will probably not select this company (FIREFLY) again "
" 1 )Very long waiting time to get the car 2 ) No cruise control system although it was mentioned on the voucher "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DALIBOR - 25 September 2018
" Firefly Malaga office refused to talk with me in English on the phone when we had a tire puncture. "
" Lady ad the airport office spoke English very well, everything went smooth, we got exactly the car, which we booked online earlier for the promissed price. Only flaw was that during the trip we got a puncture (flat tire) and had to change it for the spare wheel. I called the assistence hotline, where I was advised to exchange it for the spare wheel (and drive max 80 kmph) and come to the nearest Firefly office. However the closest one in Malaga was like 200 km away, therefore I was advised that we can find a service, get it repaired, keep the reciept and Firefly will refund the service. We spend 2 hours looking for an open service (on Saturday) before we were told in a service that this puncture is impossible to be repaired and we need to buy new tire for 135 EUR. I called again to the assistence hotline to check whether this is OK price for Firefly, but I was speaking to different operator than the first time and this time I was advised not to pay for the service, because they are only "external support helpdesk" and not Firefly and cannot guarantee that the amount for the service will be refunded to me by Firefly. I was advised to drive with the half-profile wheel 80 km per hour and have break every 2 hours to cool down the tire and I was given phone number to Firefly Malaga office to ask directly whether they will refund the service to me. I called Firefly Malaga office, the answer was in Spanish, I asked for English support, but after few sentences in Spanish, the other side hang up. Therefore we did not buy the new tire, despite it was arranged in the service center, because we were not willing to risk, that the price will not be refunded and we were driving the remaining 4 days of the vacation 80 km per hour, even on highways, where we were being overtaken by trucks. But the good thing is, that in the return process I did not have to explain/pay/negotiate anything about the flat tire, they handled it by themselves. The car was new (30000 km), comfortable, had built-in navigation even if we did not order it (only the maps were really outdated). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ANDRIY - 22 September 2018
" Overall good experience, I keep recommending AutoEurope to my friends all the time "
" All is fine, the car was of higher class than ordered "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by BRUNO - 12 September 2018
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by IOANNIS - 10 September 2018
" highly recommendable "
" Long waiting que. More staff needed at the desk during high season "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CLAUDIU - 05 September 2018
" Very good "
" Everything was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARTIN - 03 September 2018
" Good "
" Car was excellent. Fuel policy was unclear when returning the car. Did not know that you had to fill the car within 10kms of the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TIBERIU - 04 August 2018
" Very good "
" All went smoothly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GABOR - 01 August 2018
" During the reservation on the Auto Europe site everything looked fine. "
" We were supposed to pick up our vehicle at Madrid Airport Terminal 4. For unknown reason the Firefly office was closed at T4. There wasn't any indication what to do. So we decided to go to the other office at T1 (with two kids, bagages). At T1 after 1,5 h waiting we got a car. Later I checked the reservation then I realised that we got a smaller car than we asked (and payed) for. We had reserved a Seat Leon or similar, however we got a Hyunai i20 which is one size smaller (Seat Ibiza). I'm very disappointed in Firefly and next time I may pay a bit more but I'll choose another company. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 31 July 2018
" Easy procedures, generally OK. "
" The best price, very quick pick-up, even quicker drop-off. The car was ok, but I think it might have been towards the end of it's career at the rental company, it had 80.000kms and some things were broken, but generally it was ok - reliable and good consumption. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by ANDREJS - 18 July 2018
" Good and trust company "
" Everything was excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by CATALIN - 10 July 2018
" Everything was perfect! "
" I think this was the best experience I had with car rental companies. Thank you very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MAREK - 09 July 2018
" I am very satisfied. In particular in respect to the swift and effective resolution of problem of double booking that was part of my mistake. "
" efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GUDRUN - 08 July 2018
" Xxxxxx "
" Long waiting time to pick up the car. For the rest it was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 06 July 2018
" With the added cost of the GPS that was not expected and their position on the insurance coverage I would not recommend anyone use Auto Europe. Unless this issue gets address, I would recommend that they rent directly from the Agency that is renting the car so that this confusion is avoided. I am not satisfied with the added 108 Euro cost. "
" I am not sure if it is a Fire Fly problem or an Auto Europe Problem, but I an very dissatisfied with the charges incurred to rent the GPS from Firefly. Our rental voucher was very clear that a GPS was included, but Firefly refused to give us a GPS at no cost. They stated that the included GPS was supposed to come from Auto Europe. The cost of renting the GPS added 25% more cost to the over all rental agreement. The entire car was rented for 378.44 and the simple GPS that was supposed to be included cost us 108. Not very satisfied with this. I was not very happy with Firefly's response with the Collision Damage. They stated that we were fully responsible and if there was a claim that we had to file that with Auto Europe. Thankfully we did not need to use that coverage. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ENRIQUE - 05 July 2018
" already wrote a comment on previous field. "
" Received a car with high kilometer (over a 100K), it has some dents on side but car rental staff knew about it, I did not have any issues with the car. However after 2 weeks of returning the car with no accidents and full tank, my credit card was charged $46.77 and did not receive a notification for it...please find our what it is about it. Thank you. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ALI - 03 July 2018
" Overally it was good i have to mention that: in drop-off your staff helped me alot and did a favor to me which was very kind, hereby i appreciate "
" it was good but in first day at counter Firefly's staff told me : I'll have a Fabio but at the end i got another car, more week and smaler than i had booked!!! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RAMUNAS - 27 June 2018
" It was very fast and simple. Thanks very much! "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAOLO - 18 May 2018
" very satisfied. No problems "
" It all went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMIE - 17 May 2018
" quite good. Allthough you always have to be carefull not to pay double insurance once at the counter of the rental agency. They can be quite aggressive and or stubborn about it. So Auto Europ could improve this bit by creating clearer information for the renting agency and the booker as well. "
" The car clearly needed a service as the wheels were unbalanced. This gave a very bad ride. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by SHERAZ - 15 May 2018
" I paid for premium service , while booking its says €7.50 for one day or €8.50 for premium unc unlimited millage , when i went to counter they told me i only can drive 130 km, Or if take premium insurance with was €76 per day i can get unlimited millage, and then i paid €76 full insurance for one day Dodgy people "
" I paid for premium service , while booking its says €7.50 for one day or €8.50 for premium unc unlimited millage , when i went to counter they told me i only can drive 130 km, Or if take premium insurance with was €76 per day i can get unlimited millage, and then i paid €76 full insurance for one day Dodgy people "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRID - 15 May 2018
" Car was fine! Signage for drop off on return to airport needs to be improved. We ended up abandoning the car in an aisle before approaching th desk. Not enough staff once again. "
" The queue for collection and drop off of the car was ridiculous. No where near enough staff for how busy the desk was. We queued and waited for nearly an hour to be served. To be fair the staff that were working were trying their best. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VLADIMIR - 09 May 2018
" Meets expectations! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 28 April 2018
" No problems at all "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JANIS - 23 April 2018
" I was pleasantly surprised at the convenient drop off and good condition of the car. "
" I was very pleased except for one thing - I had booked a smaller car than I got at an airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by FIKRET - 22 April 2018
" Very easy and simple reservation and payment Clear explications about rent condition. I recommend this company.. "
" We didn't have any problem with the car. Car was practically new. Staff are very kind and efficient. I recommend this company to the friends. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JORDI - 19 April 2018
" Excellent value if you are traveling to Bcn airport T2 "
" Excellent value but rental desk only at Barcelona T2. In Barcelona airport I nearly spent more time on buses from plane to airport T1 and then from T1 to T2 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by MATTI - 19 April 2018
" I use always Autoeurope if I only have enough time for renting. I do not even plan to own a car as renting is much more affordable with Autoeurope. Last four rents have all been from different car rental company, and price difference has been very significant. Without Autoeurope I would have paid more. Thank you very much for providing this platform. "
" Also location is better than many other rental companies, next to Hertz inside the airport parking building Valencia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 14 April 2018
" Quick and easy "
" good very convenient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 14 April 2018
" Quick and easy "
" good very convenient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ELENA - 13 April 2018
" As above. Will file complaint with Firefly. Will never use them again. "
" The car was full of debts and scratches and made a funny noise in lower gears. Made me worry all the time it'd break down. On return I was told I had to pay over 140 euros for 'damage' to windscreen which was a tiny mark, no bigger than a grain of salt. I have no way of knowing this was a new mark or existing on collection, as I say, the car was full of marks, this mark was minuscule and I had no impacts whilst driving. I will file a complain and follow up with Firefly. They are disproportionate in charging customers for damages which they don't fix, and the car was in such poor condition that it is not possible for a customer to conduct a detailed examination of damages on collection. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MADRID, ES - Reviewed by GEORGI - 10 April 2018
" No coments "
" No coments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by UNGURENASU - 31 July 2017
" I am very satisfied of Auto Europe services because it were very prompt and it contained all information which I needed. "
" I rented a car from FIREFLY ALICANTE for spending hollidays. The car functioned very good and I had not function problems during rental period(in 19 days I went about 3500 km). At Alicante I had a very good experience because all the staff was very helpful and they gave me a very good car.Thank you for all to FIREFLY ALICANTE. "
VALENCIA, ES - Reviewed by IOVUTA - 29 July 2017
" Super ok!! "
" Super "
BARCELONA, ES - Reviewed by SOFRONI - 21 July 2017
MADRID, ES - Reviewed by JULIEN - 19 July 2017
" I rent a car in Madrid for 4 days during June, rental services were ok then check out was ok everything was ok for the car. One month later I got charged 40 euros for no reasons, no mail received explaining why and since then I can't reach them by phone !! Autoeurope is a complete fraud they lie to your face when they say no more charge is expected after the check out. I will definitely not recommend to any of my friends !!! "
" I rent a car in Madrid for 4 days during June, rental services were ok then check out was ok everything was ok for the car. One month later I got charged 40 euros for no reasons, no mail received explaining why and since then I can't reach them by phone !! Autoeurope is a complete fraud they lie to your face when they say no more charge is expected after the check out. I will definitely not recommend to any of my friends !!! "
MALAGA, ES - Reviewed by DRAGAN - 17 July 2017
MALAGA, ES - Reviewed by GINO - 14 July 2017
" I returend the car with 50 % full fuel. Please can you confirm the refund of the fuel. "
VALENCIA, ES - Reviewed by JAKUB - 11 July 2017
" Price was several times higher than advertised. "
VALENCIA, ES - Reviewed by URS - 06 July 2017
" If your client provides only 60 km a day - the rental costs will raise automatically. This should be written in your offer aswell in order to fairly compare the offers. "
" 60 km a day! This are hidden costs! "
ALICANTE, ES - Reviewed by JOHN - 04 July 2017
" easy website to use-booking was fast. "
" friendly staff at airport-fiat 500 was nearly new and i really liked the car. "
BARCELONA, ES - Reviewed by JOHN - 30 June 2017
" Always good "
" Diabolical We waited 1 hour 40 mins in a line to check in to get the car. There was only one person most of the time there Everyone in the line was really annoyed Then we found we could only travel 60km per day and the excess was massive. We booked 2 cars for this trip and and because we only collected one line ticket they wanted us to go to the back of the line This company is not up to Auto Europes high standard and does nothing fro your reputation They are penny pinching incompetent idiots We will NEVER use them again as all the other people waiting in the line wouldn't either "
MADRID, ES - Reviewed by VENCISLAV - 16 June 2017
" thei sistem was out of service for more then 4 hours "
MALAGA, ES - Reviewed by FREDERICK - 11 June 2017
" Verry confusing checking and collecting car on different levels and the long wait for them to check car on return. "
MADRID, ES - Reviewed by SVETOSLAV - 08 June 2017
" Car was not handed over properly cleaned. There was no special washing liquid for the windscreen, but pure water. "
MADRID, ES - Reviewed by HASAN - 04 June 2017
" Renting a car from your company was literally one of the worst decisions I have ever made. When we arrived in Madrid to pick up the car, they charged us all kinds of extra hidden fees that were not shown when I initially booked the car. We ended up paying over $300 extra, despite the fact that we already paid over $400 at the time of the booking. Furthermore, you booking agents and the Firefly employees were extremely rude abd unhelpful. We are university professorss and as a result of this experience, we will definitely tell our colleagues and students to avoid your company, because of unethical and scam type behavior. "
" Firefly is an aweful scam company staffed by unethical people who attemp to extract every possible extra charge from unsuspecting customers who at their mercy. Furthermore, they are rude and would not let us speak to a supervisor at any point. Shame on Firefly and Auto Europe. "
MALAGA, ES - Reviewed by KRISTINA - 03 June 2017
" overall it was fine but when i arrived i was told i had to pay for mandatory insurance for 150 euro when i already paid for my reservation online. it was the way the agent dealt with me that was the most frustrating. She just gave me the paper to sign with an amount different than i expected and i had to ask myself why the amount was so high. "
MALAGA, ES - Reviewed by RYTIS - 01 June 2017
" It was a cheat while web renting price and total rent price changes in ridiculous times... I know i was ready to pay extra fees but not as much as was given... "
" Extra fee for off working hours? what a fck?? there was 20 people waiting in a line and you were charging me as I was special one coming in off working hours? It was a cheat while web renting price and total rent price changes in ridiculous times... I know i was ready to pay extra fees but not as much as was given... booking price 11Eur + firefly extra service, off hours, insurance total ~290Eur??? You say I was able not to take insurance? ,- Car had 11 scratches around it, who would guarantee that I will not be charged for the same scratches? "
MALAGA, ES - Reviewed by CHRISTOPHER - 29 May 2017
" Great price shame about hidden extras.. "
" Firefly added extra charges for fuel, fuelling the car and then tax on the fuel extras. Raising the price from ?0.67 to ?97. I have no problem paying for fuel but the extra payment for fuelling car is excessive "
VALENCIA, ES - Reviewed by HEIKI - 21 May 2017
" FireFly at Valencia Airport provided for extra money very good car, clean and quite well kept. Rental price was very good, but you have to read with attention your rental contract. Recommended car rental. "
BARCELONA, ES - Reviewed by LEONAS - 02 May 2017
MALAGA, ES - Reviewed by CLAUDE - 22 April 2017
" Contract closure , changing etc was fine with AutoEurope. "
" relatively long waiting time , car was not ready ( had to wait 30 minutes), Firefly staff talked bad about AutoEurope and that CDW insurance was not valid. They also stated that the car would have no limited KM (althought stated in the AutoEurope contract) also I booked a full insurance package. Did not want to handle out car without additional insurance.I could not ver Car in itself was as ordered and in good shape ( better than previoulsy rented cars from more reputable companies). My strong advice after many car rentals ( All positive with AutuEurope and but rental companies) : stay away from Firefly ( at least when you book through AutoEurope ). "
MALAGA, ES - Reviewed by ALEXANDRU - 10 April 2017
ALICANTE, ES - Reviewed by MATI - 09 April 2017
" Choosing of partners is dissatisfied "
" Problems with completing of rental contract and using of my credit card. Firefly recomend me to call to my bank. Bank answered that all is OK from them side. We wasted for completing of rental contract with Fireflay more then 1 h. Now I have got from Firefly account ,where I must pay to Firefly additioonaly 85 EUR payed to Auto Europe incomprehensible 22.15 EUR "ServiceCh" and 50.06 EUR for "Taxable Charges " "
BARCELONA, ES - Reviewed by MARIO - 05 March 2017
" Available only in one terminal (we had to take a bus to it), long waiting time to get the car (2 hours !!!), car was damaged in many places with 65k km on it, they charged me 37 EUR for service fee not listed anywhere "
ALICANTE, ES - Reviewed by ELLEN - 28 February 2017
VALENCIA, ES - Reviewed by VASIL - 09 February 2017
" The price was very diferent from the ofer. "
BARCELONA, ES - Reviewed by ADRIAN - 07 February 2017
" At the rental office I ended up paying more than the price agreed with Auto Europe, because FireFly had an extra tax (that doubled the reservation fee) for going to Andorra. Because I specified in the Auto Europe reservation form that I am going to Andorra, I should have been informed about this tax. "
" Not very transparent with the fees - I found out when I came to take the car that I have to pay an extra fee for travelling outside the country. Also the people from the reception were unfriendly and I felt like I bothered them with my reservation even though I was polite all the way. "
ALICANTE, ES - Reviewed by BURNEL - 02 February 2017
" first class "
" first class "
MADRID, ES - Reviewed by VLADIMIR - 11 January 2017
" the lack of detailed information about an additional payments "
" Rent a car in Madrid airport. At the time of payment in the bank terminal I've been asked to choose the currency of payment EURO or USD. I chose EURO. As an evidence I received SMS on my phone as a charge off 277 EUR. In a conversation with the the company staff I was assured that all card transactions will take place in EUR. However, there was billed 306.69 USD (instead of 276.67 EUR) and withdrawal from my account off 294.19 EUR + 2.21EUR conversion. "
MALAGA, ES - Reviewed by PASQUALE - 03 January 2017
" Service on the spot is ok bit I tried to contact them several times during 3 days, no answer at all. "
VALENCIA, ES - Reviewed by BRUNO - 09 December 2016
ALICANTE, ES - Reviewed by CHRISTOPHER - 04 December 2016
MALAGA, ES - Reviewed by FRANCIS - 29 November 2016
" Very good Phone service from Auto europe but bad service from local car rental provider (Firefly) "
" Got a car from Firefly which offered us to "upgrade" the car by paying 20 EUR more for 4 days The result : We got a NOISY Renault Megane because front passenger window was broken and was letting air making noise above 80 km/h We would like a reimbursement of this upgrade if possible. "
ALICANTE, ES - Reviewed by MARC - 21 November 2016
" Clear conditions., very attractive prices. "
" Friendly service. No pressure to take an additional insurance, if you have already a separate excess insurance. Top quality car, brand new. "
MALAGA, ES - Reviewed by ANGELA - 13 November 2016
" Quick and easy to use. Very competetive prices. Well set out web page. "
" My first contact with a Firefly representative was aggressive and unprofessional. The young lady was rude and ignorant- for MANY reasons it went Initially the aggressive selling technique for 'additional' insurance was offputting, then I was accused of only providing a 'debit' card which is my ONLY credit card. The tank was only 3/4 and not full as stated. I had to change the car twice, as being 4ft 11" the dashboard had a raised instrument steering design, which despite lowering the consel blocked my view over the car bonnet and I was unable to then reach the pedals comfortably. On return there was a heated argument for another customer issue but it was VERY unprofessional and offputting. I am reluctant to use or recommend them! "
GERONA, ES - Reviewed by ATTILA - 06 November 2016
BARCELONA, ES - Reviewed by SULTAN SULEYMAN - 04 November 2016
" This rental agency always pops up as cheap but eventually becomes more expensive than any other with so many charges which even we do not understand.Too much waiting to pick up the cars however the lady in firefly desk was nice and helpful. "
MALAGA, ES - Reviewed by ALPAR-ATTILA - 03 November 2016
" I rented the car for 44 euro and the extra costs was 111 euro!!! So instead of 44 euro I paid 155 euro. The lady of the desk told me my insurance was not good, I need a new one for 60euro (she forgot to mention 60+VAT). Also Service charge, I never understood what was that for, is 28 euro + VAT. Credit card fee 3,3euro + VAT. And if you got a ticket from the police you have to pay an extra 40euro (probably + VAT somehow she always forget to mention that) administration fee. This is the worst car rental company ever! "
VALENCIA, ES - Reviewed by BRUNO - 29 October 2016
BARCELONA, ES - Reviewed by ANDREY - 26 October 2016
MADRID, ES - Reviewed by ALESSANDRA - 18 October 2016
" Booking with Auto Europe seemd cheaper than with other rental society. At the end the price increased for a special clining. It costed 200 Euro (+ IVA), but there was only sand to clean in the car. Nobody told us we had to wash the car when we took it. And the extra price was incredible. I WILL NEVER RENT A CAR FROM AUTO EUROPE ANY MORE. "
" The price of the car increased for a special clining. It costed 200 Euro (+ IVA), but there was only sand to clean in the car. Nobody told us we had to wash the car when we took it. And the extra price was incredible (200 Euro!!!). The girl from firefly told us to go to a wash car, clean the car (paing a few money, of course) and come back to give the car. In this way, they would have cancelled the extra price. But we had to catch the plain and no time to do it. It was ridicolous. The special cleaning is exactly like a normal cleaning in a car wash. I WILL NEVER RENT A CAR FROM AUTO EUROPE ANY MORE. "
MALAGA, ES - Reviewed by JULIEN - 12 October 2016
" Les tarifs ne sont pas clairs... "
" Selon AutoEurope, nous devions en avoir pour 60? maximum de location pour le véhicule. Au final, il nous a été chargé 274?... autant dire que le mince budget que j'avais pour la semaine de vacances avec ma famille a été très amputé. Nous avons été forcé de prendre l'assurance à 115? et des frais non prévu nous ont été chargés (le plein d'essence, frais de services..).Sans parler du siège bébé, qui nous a coûté plus cher que la voiture en elle-même, qui était vétuste et non conforme aux normes actuelles de sécurité (donc amendable par la police). Durant la semaine, j'en ai vu des moins chers, neufs et aux normes dans les grandes surfaces du pays...Tout cela est inacceptable, décevant et ressemble beaucoup à de l'escroquerie. "
MALAGA, ES - Reviewed by ILONE - 12 October 2016
" I don't know what to say about Auto Europe, the booking was correctly done and in the system. Payment too. So satisfied "
" Lot of people waiting, but also about 8 people at the counter to check in. You take a number so no problems about who is next. Friendly people, helpful and I got the fiat 500 I asked for. Everyone left with smiles on their faces, very important, I was impressed. Goldcar at Malaga is a very bad experience! Many people are leaving angrily! You really should do something about that! Myself and I know at least three other couples that would never hire with them again..... Firefly is a very good company, like easy jet for flights this is the one to go for rental cars! "
MALAGA, ES - Reviewed by GUSTAVO - 10 October 2016
" The last three car rentals through Autoeurope have been far from smooth. Damaged cars, rude personnel at reception, lack of punctuality even when they have been given exact arrival flight times. Etc. "
" On paper I was given a perfect unscratched, undamaged car. When I checked it as one always does, I found 29 dents, scratches (way over the 1 cm min. They have established) broken parcel shelf and lack of oil alarm! This meant having it rechecked by firefly staff. ( 1 hour wait). It was funny to see there were 2 more clients going through the same ordeal! They are obviously trying to catch people out who don't take out the full waiver to pay for their damaged vehicles or make a quick extra buck on your credit card. "
MALAGA, ES - Reviewed by FRANTISEK - 08 October 2016
" No problems,everything OK. "
" No problems,everything OK. "
MALAGA, ES - Reviewed by LIVIU ROBERT - 07 October 2016
" Hi, as shared with you on email already. When I reached the Firefly office I was told that the insurance package I purchased was the basic one....although I know for sure it was the FULL package. Therefore a had to pay ~150 Euros extra to get the FULL package. I was also extra-charged with 33 Euros for picking up the car outside of the office working hours. But this was not mentioned anywhere before. Maybe I would come back next day and pickup the car....but when you find out this at 1 am...after waiting for 1h in the queue...with 1 very tired child......this becomes really really annoying. On top of this, I contacted you with regards to the insurance issue and the answer I got was stunning: "we can't reimburse you...tough luck!" "
" Hi, as shared with you on email already. When I reached the Firefly office I was told that the insurance package I purchased was the basic one....although I know for sure it was the FULL package. Therefore a had to pay ~150 Euros extra to get the FULL package. I was also extra-charged with 33 Euros for picking up the car outside of the office working hours. But this was not mentioned anywhere before. Maybe I would come back next day and pickup the car....but when you find out this at 1 am...after waiting for 1h in the queue...with 1 very tired child......this becomes really really annoying. On top of this, I contacted you with regards to the insurance issue and the answer I got was stunning: "we can't reimburse you...tough luck!" "
ALICANTE, ES - Reviewed by GRETA - 05 October 2016
" I was charged for the car without ever using it. The refund of the amount paid was canceled by Auto Europe. The motive was it is a wrong credit card. I ask when you don't accept the card why do you charge it and after that you don't want to return the money??It is not correct and I am very disappointed!! "
" Firefly assured me that I will get a refund by Auto europe for the reservation they cancelled to me because of my card.They didn't collaborate at all. "
MADRID, ES - Reviewed by MICHAL - 30 September 2016
BARCELONA, ES - Reviewed by MOIZ - 24 September 2016
" Very helpful and smiley service "
MALAGA, ES - Reviewed by ALTUğ - 20 September 2016
" That would be much better if you had 24 hours contact number. "
" Car condition was terrible. Helpful staff "
MADRID, ES - Reviewed by IONEL - 20 September 2016
" Although on the reservation it was mentioned that I needed approx 850 euro for minimum deposit, the company asked me for 1200 Euro which I did not posses. So I had to buy additional coverage from them, even though I bought it from you already. This amount was 120 euro, quite big amount. I am very reluctant in using again your company for auto reservations. "
" Although on the reservation it was mentioned that I needed approx 850 euro for minimum deposit, the company asked me for 1200 Euro which I did not posses. So I had to buy additional coverage from them, even though I bought it from you already. This amount was 120 euro, quite big amount. I am very reluctant in using again your company for auto reservations. "
JEREZ, ES - Reviewed by BERND - 11 September 2016
" Fahrzeugübernahme und Rückgabe waren problemlos. Auto war rel. neu. Leider war das Auto nicht gereinigt und das Wasser in der Scheibenwischanlage war leer. "
BARCELONA, ES - Reviewed by CYRIL - 09 September 2016
" Effective, clear, happy to use it. "
" Pick-up took in excess of 2 hours. Queue for paper work was 2+ hours, not counting the actual collection of keys and car afterwards. This, as it turns out, is apparently the norm for them. I am highly discouraging others from using Firefly for their travels. "
MALAGA, ES - Reviewed by ZBIGNIEW - 08 September 2016
" I Paid 2 times for my rental!!! First prepaid by Auto Europe After rental I paid second time to FireFly. Misunderstanding? "
" I Paid 2 times for my rental!!! First prepaid by Auto Europe After rental I paid second time to FireFly. Misunderstanding? "
MALAGA, ES - Reviewed by JACEK - 06 September 2016
" Very clear and transparent rental conditions, good prices. Always happy with AutoEurope. "
" We had to wait over one hour in a very hot parking lot (where the waiting area is) to get the contract signed. Then we were almost intimidated to buy the additional insurance. Since we didn't take it, we were told that we would have to come earlier to have the car checked thoroughly. And indeed, we spent another half an hour when returning the car, as there was only one person to check the car. It was an awful experience. "
MALAGA, ES - Reviewed by VYTENIS - 02 September 2016
" Booked car with zero excess cover form Auto Europe; despite this I was charged for extra cover by car rental company again. Auto Europe says it is OK. "
" Charged for extra cover without my consent "
MURCIA, ES - Reviewed by GILLIAN - 31 August 2016
" Disgusting tricked me into taking insurance which firefly would not accept they wanted 172 euros to take out their own. Did not end up renting. Auto Europe were unhelpful and refused to cancel even though I did my booking 3 hours earlier. ( they said it had to be 48 hours prior to the rental) "
MADRID, ES - Reviewed by MENGCHAN - 30 August 2016
MADRID, ES - Reviewed by ANTONIO - 28 August 2016
MALAGA, ES - Reviewed by ROB - 28 August 2016
" The reservation with Europe Car went wel. We had a Ford Fiesta and were pleased about the car. But, there were problems at the insurance. (read below) So the insurance were not clear or good a ranged. "
" FireFly told us to get an Insurance for all includes, for 154,- euro. Because of the risk we decided to agreed. We were not amused at the happening around this. The rental became an expensive one. Hopefully can Europe Car do about this kind of unclear issues. "
VALENCIA, ES - Reviewed by ALESSANDRO - 28 August 2016
SEVILLA, ES - Reviewed by SYLVAIN - 27 August 2016
" On m'a forcé à prendre une assurance complémentaire que j'avais déjà prise avec Auto Europ. Personnel très désagréable. FIRELY est une compagnie à éviter absolument. "
MALAGA, ES - Reviewed by PHILIPPE - 25 August 2016
" j'ai loue une auto avec une assurance super cover pour déventuels dégâts sur le vehicule. en arrivant chez firefly a malaga il m 'ont certifie que cette assurance ne valait rien du tout. il a donc fallu reprendre une assurance de 224.00 + les 158.00 deja donne a autoeurope. par conséquent je ne suis pas du tout satisfait , de plus l'Accueil FIREFLY était très limite aimable. j'aimerais donc comprendre le fonctionnement entre AutoEurope et Firefly. "
" Il est très désagréable d'avoir se genre de surprise .Surtout quand on pense avoir fait le nécessaire pour n'Avoir aucun soucis. ils évitent de parler en français pour bien vous embrouille. "
SEVILLA, ES - Reviewed by PAOLO - 19 August 2016
" Indicazioni diverse dalla realtà per quanto riguarda le coperture assicurative e gestione dei segni su auto molto equivoca con sospetto di organizzazione per addebiti ingiustificati ai clienti mai più Fire fly! "
GERONA, ES - Reviewed by KONSTANTINOS - 17 August 2016
" Abnormal costs for any extra services( 90 euros extra charge for adding a second drivers name,at the service desk in the airport,since they dont accept different driverslicence name and cardholders name.Notice, that the agreed amount for 10 days economy car rental was 186 euros. Additionally, they demanded a fullsecurity package (256 euro on total)due to a problem they had with visa accepting 1000 euro as a security deposit,the only time and place we faced problem with our american express,at 20:30 at Firefly desk at Girona airport,right on closing schedule time for them!Total cost:186+256=442 euro,instead of 186(which, by the way,allready included the small security package) as booked from Autoeurope! "
BARCELONA, ES - Reviewed by TOBIAS - 15 August 2016
" I am very angry because firefly charged me 17.55 EUR for fuel. I had informed you via email, that the car was not full but 1/2 full when I got it (also when I returned the car). You told me via phone and email it will be no problem I should bring it back 1/2 full, and everything is ok! But any ways it was charged. I ask you to refund the 17.55 EUR fuel, as soon as possible! Until now I was happy with your service. Please solve this problem it annoys me that I as a customer have to take care of it, because the car is not fully fueled as booked and I must therefore write the third email. Hope to get an answer soon!!! Tobias Fritz "
" I am very angry because you charged me 17.55 EUR fuel. I had informed you via email to autoeurope, that the car was not full but 1/2 full when I got it (also when I returned the car). They told me via phone and email it will be no problem I should bring it back 1/2 full, and everything is ok! I ask you to refund the 17.55 EUR fuel, as soon as possible! Until now I was happy with your service. Please solve this problem it annoys me that I as a customer have to take care of it, because the car is not fully fueled as booked and I must therefore write the third email. Returning the care I was even accused why I did not say it when I got the car. NO, that is the task of your company not mine to refuel the car as in the contract!!! Tobias Frit "
MALAGA, ES - Reviewed by RANNVEIG - 14 August 2016
GERONA, ES - Reviewed by HANNIE - 14 August 2016
" From your operator i heard different amount which had to be deposit at Firefly. The amount was bigger and therefor there where problems with the creditcard. Next time give the correct amount. Firefly told us that taking the assurance at Firefly, we didn't need to make à reservation of 1000 euro on the creditcard. Besides that, the assurance was much cheaper than at your place. "
" Good, see my comment above "
BARCELONA, ES - Reviewed by JOHN - 08 August 2016
" Very helpful on phone, patience was required as I had a few special extras I wanted, and everything was as agreed when I picked car up. "
" Efficient people to deal with at airport on pickup, and return was a 5 minute handover. "
SEVILLA, ES - Reviewed by GLENN - 06 August 2016
" The booking and reservation process was incredibly easy - excellent range of vehicles and prices "
" the collection process was the easiest I have ever experienced, the staff were genuinely happy and willing to help "
VALENCIA, ES - Reviewed by GAYPELLIER - 06 August 2016
" I paid full insurance to autoeurope And FireFly ask me to pay again 75 because my card (VISA GOLD!!) is a debit card and not a credit card... You should know that with debit card you are sure to be paid, and that credit card you are not sure 100%. i call autoeurope and the told me I will not receive back this extra...!!! It s just not very fair... And very stupid. So I total I have paid more than 200 for 2days and a half of rental , and for driving a miserable Fiat Panda... With this price I could have an Audi A3...!! Also FireFly were not very pleasant with me... "
" I paid full insurance to autoeurope And FireFly ask me to pay again 75 because my card (VISA GOLD!!) is a debit card and not a credit card... You should know that with debit card you are sure to be paid, and that credit card you are not sure 100%. i call autoeurope and the told me I will not receive back this extra...!!! It s just not very fair... And very stupid. So I total I have paid more than 200 for 2days and a half of rental , and for driving a miserable Fiat Panda... With this price I could have an Audi A3...!! Also FireFly were not very pleasant with me... "
ALICANTE, ES - Reviewed by PHILIPPE - 04 August 2016
SEVILLA, ES - Reviewed by MAXINE - 03 August 2016
" our view of Auto-Europe really depends on the outcome of our complaint. "
" We have tried to take this up directly with Firefly but apparently this complaint has to go via yourselves. When we arrived at Seville Firefly desk we were told that as we had booked via you we did not have insurance. We were sure that we had but the representative insisted that we did not despite us showing the Auto-Europe paperwork. We then had to pay 122 euros plus VAT. On our return we contacted you who confirmed that as we had thought we were insured and in fact had taken out 'supercover'. As well as using our holiday spending money this seriously impacted on our use of the car as we were concerned that Firefly would 'invent' other payments when we returned the car. We are therefore seeking a refund on the 122 euros plus VAT "
BARCELONA, ES - Reviewed by ANDRES - 03 August 2016
" The insurance options when I picked the car up were a bit unclear, the lady at the desk tried to offer more insurance options, which I found confusing after having selected the insurance options when booking online. "
" The pick-up and delivery were efficient, but the car was given with a headlamp that wasn't working. After I failed to have the road assistance come and help me in an efficient way that didn't require driving back and changing the car, I tried and succeeded at repaiding the headlamp myself. I spent 7,10 EUR on a replacement bulb, which has not yet been refunded to my account. In addition to that, the car vibrated very strongly when driving faster than 110kmh, but when I provided this feedback as I returned the car, I was told this is normal. I'm sure, however that this is NOT normal. "
MALAGA, ES - Reviewed by RANNVEIG - 27 July 2016
" Wery nice. As stated there are no hidden costs. "
" Wery nice. wery positive attitude of the personal. I lost the key to my rental car and the issue was attended directly and solved. Best car hire experience in Spain. "
ALICANTE, ES - Reviewed by DAVID - 27 July 2016
" I was forced to pay an additional Euro 125 for Insurance as they wouldn't accept the Third party cover or leave Euro 1,100 deposit !! Not Happy at all !! "
SEVILLA, ES - Reviewed by TOMAS - 26 July 2016
GERONA, ES - Reviewed by MARINUS - 25 July 2016
" we are very satisfide "
" we are very satisfide "
GERONA, ES - Reviewed by PIERRE JEAN - 21 July 2016
" Auto Europe are the most reliable , Professional, and trustworthy of all the car companies in This planet , I am very happy to rent cars from them for my second year I highly recommended to anyone to not hesitate ! There is no one who could match Auto Europe "
ALICANTE, ES - Reviewed by MORTEN - 18 July 2016
" Long discussion about the insurances with the people in the Alicante airport. They seem to love to piss you off in terms of what could happen to you if you do not upgrade to their version of full insurance. Would be great just for once - that they shut up and respect your choice of insurance selection. The guys in the garage were pretty helpful though. All in all an ok experience - but the sales staff needs to come down. "
MALAGA, ES - Reviewed by WILLIAM MARTIN - 17 July 2016
" Unfriendly staff, incomplete information especially about drop off, dirty car, STILL NO FEEDBACK ON THE BLOCKED 1097 EURO "
ALICANTE, ES - Reviewed by LARS MICAEL - 13 July 2016
MADRID, ES - Reviewed by TIBERIU - 13 July 2016
" I made the reservation long 1-2 month in advance and one week before departure air company changed the timetabel. I modified the reesrvation online and got a new reservation with 1500 km included, althout I specificaly choose autoeurope for the offer witn unlimited millage. Called back to your offices in uk and germany and nobody could provide help, so I cancelled the reservation and made a new one according my new timing. When I chose the new offer it was listed that I get unlimited km, but after paying I got the same offer with 1500 km included for 2 weeks. Next time I will chose another company Tiberiu DOBOS "
" Firefly had to block 100 euro on my credit card and their system didnt work, I had to bring a codriver and pay 87 euro extra for that. Thou the counter staff were pretty helpfull. "
MALAGA, ES - Reviewed by AIRI VICTORIA - 13 July 2016
" Booking was very easy. "
" Pick up procedure was very easy and quick also drop off was easy. The car was new and clean. "
BARCELONA, ES - Reviewed by FLORIAN - 12 July 2016
" The Service was good on the phone, we got a proper advice for the rental contract etc. The Major Problems were starting on the ground in Barcelona. There we really felt cheated from extremely rude staff, who was obviously trying to exploit the Arrival in the middle of the night with small Kids. We were sold an super cdw the staff refused to read the voucher and to explain the contract. " We cannot talk the whole night to you" We had to buy extra super cdw for approx. 200 EUR, while the whole agreement was only 249, 66. we git to know this only while we were returning the car. "
" extremely bad experience with Firefly in Barcelona. We asked them to explain the very strange experience we had. 1. Why we got at 1: 30 am a rental car, which was not properly prepared, the warning light for oil was on. We had to drive back to the airport in the middle of the night to get a proper car. especially troubling if you are travelling with three small Kids.? 2.Why we did not get a proper Explanation of the rental contract, though we both speak spanish and english fluently? Why we were sold an extra "super" cdw for approx. 200 Euro while we had already a cdw with Substitution of any payments ? The Clerk did not want to neither read the voucher nor to explain it ?He just presented us the contract for signature. "
REUS, ES - Reviewed by SYLVIA - 12 July 2016
" The car was excellent but with some damages. I made pictures before and after the rent. I had tho gave 850 euro rental deposit and wait more than 30 minutes (i was the last one out of the custums) Also I gave the receipt of the full tank by delivering. (he was glad to receive this) "
" The car was excellent but with some damages. I made pictures before and after the rent. I had tho gave 850 euro rental deposit and wait more than 30 minutes (i was the last one out of the custums) Also I gave the receipt of the full tank by delivering. (he was glad to receive this) "
SEVILLA, ES - Reviewed by MARIO - 09 July 2016
MALAGA, ES - Reviewed by MIES - 07 July 2016
" You have great deals ! as I book often with you I know all the traps one could have once you are at the car rental booth ... long waiting times are to be expected in Malaga airport in high season and they always want to sell you expensive insurances! I avoid this through booking everything with you however not everyone knows and then you need to know the rental car dealer will block your credit card for a higher amount ... ! just be prepared you have enough credit ! haha for the rest All well ! thank you for providing great deals ! "
" Long waiting time however staff very friendly ! the actual rental place is a bit difficult to find if you dont know your way around Malaga Airport !!! confusing ! to leave the car it was easy though. Got an upgrade and car was OK ... recommend to customers they check all scratches etc... they let you fill out the form yourself if anything missing ! "
ALICANTE, ES - Reviewed by STEPHAN - 05 July 2016
MALAGA, ES - Reviewed by ROBIN CHARLES - 04 July 2016
" I'm a regular customer and I've always found Auto Europe very reliable and helpful "
" They first said everything was ok with the car. Later we realized they charged 9 (5.70 fuel and 3.30 credit card surcharge) but they did not mention it: we could have shown the invoice from the gas station at the airport. They also charged 140 for a tiny scratch we had not seen when we collected the car:it was dark and it was parked between 2 others that did not allow much space around for an easy check(on the same side there was a bigger dent which was in the papers they gave us). Normally we are very careful when we rent a car to make sure we don't have problems: our mistake was to trust them when told us everything was ok except for the tiny scratch. Always triple check your contract or some people will easily take advantage of you "
MALAGA, ES - Reviewed by LAUREN - 01 July 2016
" Wish the pick up line was shorter. Over an hour on vacation is not so fun. "
VALENCIA, ES - Reviewed by THOMAS - 29 June 2016
" Thanks for waiting past midnight, our Flight was delayed "
BARCELONA, ES - Reviewed by FRANCOISE - 29 June 2016
" Das Auto war voller Macken und wir sollten sie alle aufschreiben anstatt daß Firefly, uns die Mängel aufgelistet hätte. Wenn uns eine Beschädigung entgangen wäre, hätte Firefly die Kosten dafür geltend gemacht. Allerdings ( da ich fast das ganze Auto als beschädigt angekreuzt hatte, haben sie bei der Rückgabe nichts beanstandet. "
MADRID, ES - Reviewed by BREZULEANU - 29 June 2016
" I am pretty sure that I will use Auto Europe services in the future too. "
" Probably we had a good flight because our car was ready and the services were very ok. When we returned the car was a little bit beasy but was still ok. "
MADRID, ES - Reviewed by RAMON - 28 June 2016
" Hidden aditional costs that i had to pay "
" forced to pay for inssurance that i already had very very slow attention the car was parked in a very difficult place, i was almost impossible to get the car I filled the tank, but the employee wrote "thank empty". Fortunately I was alert, and ask him to change it "
JEREZ, ES - Reviewed by CORNELIUS - 28 June 2016
GERONA, ES - Reviewed by MARIA - 23 June 2016
" We got a Brand New car Hyundai I 30...Just 12 km on the clock. ..Verder friendly the man who helped us at FIREFlY. ! "
BARCELONA, ES - Reviewed by FRANCO - 21 June 2016
MALAGA, ES - Reviewed by PIRET - 20 June 2016
" Picking up the car on 26.05.16 night was complicated, because of Auto Europe agents didn´t gave me enough information about Firefly conditions. I asked info from you before reservation by e-mail and by phone (I paid for phone calls 37 !!!)- same questions again and again to be sure and informed about all nuances of car rental process. Auto Europe must train your agents more and more to offer for clients best service! Luckily Firefly workers helped me to find a solution and I received my car finally 02.19 a.m. Car rental experience with Firefly was good and maybe I`ll use them in future too. "
" Workers in Malaga airport were very helpful. My apologies to Firefly! Because at first I accused Firefly about problems on pick up. Car was ok too. "
VALENCIA, ES - Reviewed by LUIGI - 16 June 2016
" all went well. the car it was right. the price it was good. "
" all went well. the car was clean and with a full tank of gasoline, no problem for the withdrawal and for the return. "
ALICANTE, ES - Reviewed by VLADISLAV - 16 June 2016
MALAGA, ES - Reviewed by BEATRIX - 14 June 2016
" Auto Europe works in Málaga with Firefly. At the arrival Firefly forced us to pay 155 Euros more than agreed with Auto Europe. They argued that our insurance was not sufficient. We claimed this at Auto Europe, but did not get anything back. So never again with Auto Europe as long as they work with Firefly. "
" See above. Never again with Firefly. "
MALAGA, ES - Reviewed by FREDERICK - 13 June 2016
" Always efficient and troubless booking.My favourite booking site "
" Quick and efficient.Staff very pleasent. "
BARCELONA, ES - Reviewed by SIMONE - 04 June 2016
JEREZ, ES - Reviewed by EBERHARD - 03 June 2016
" they should prepare the papers - as a result we mustnt wait for about 50 minutes damages were not marked - did it myself the security amount was booked from my bankaccount the 28th of may although I rented the car on may 13th wait for rebooking "
BARCELONA, ES - Reviewed by SVEN - 01 June 2016
" Good "
" Car was in bad condition! bumps everywhere on the car, but not in the handover receipt noted! I must look after all and write it in de receipt. there was over 14 bumbs! how much money they want at the end from me, if i didn´t make this!? IT LOOK LIKES FRAUD!!! "
BARCELONA, ES - Reviewed by PIETRO - 20 May 2016
" Wait about 1.30 hours before to take the car "
MADRID, ES - Reviewed by RONALD - 17 May 2016
" Friendly and positive but takes some time . In general no issue . "
" Very positive overall "
MADRID, ES - Reviewed by NICHOLAS - 16 May 2016
" They are extremely pushy to sell the excess insurance and I had to wait 50 minutes to return the car (almost lost my flight)! "
MALAGA, ES - Reviewed by MICHAEL - 13 May 2016
" wie immer perfekt! Danke für die vielen Jahre bester Betreuung in Sachen Mietfahrzeuge "
" Firefly ist in Malaga Flughafen schlecht ausgeschildert. Man wird massiv unter Druck gesetzt bei Firefly eine VOllkaskoversicherung abzuschließen auch wenn man bereits bei Autoeurope versichert ist. Bei Fahrzeugrückgabe wird man abkassiert, wenn man nicht bei Firefly eine VK- Versicherung abgeschlossen hat. Es wird einfach ein vom Mieter nicht verursachter Schaden konstruiert und der Mieter massiv unterr Druck gesetzt diesen anzuerkennen. wenn die Unterschrift verweigert wird, wird mit juristischen und polizeilichen Schritten gedroht. Mit Firefly nie wieder!!!! Beste Grüße Michael Ritter "
MADRID, ES - Reviewed by LUIS JAVIER - 13 May 2016
MADRID, ES - Reviewed by DIONISIO - 12 May 2016
" Para retirar el vehículo tienes que contratar el seguro a todo riesgo por 16 cada día ,(un robo) . "
JEREZ, ES - Reviewed by MICHAEL - 11 May 2016
JEREZ, ES - Reviewed by SABINE - 07 May 2016
" If someone booked a car for a foreign country, please write a telephone number on the contract which is available from this foreign country. I couldnt call the 900numbers from my mobile in foreign countries and had to look from where I get a normal telephone number. "
" The communication within firefly was unsatisfactoring. I called them to clear, if I can make the paperwork for the prolongation when I bring back the car. They agreed, but they didnt tell the shift later on. "
MADRID, ES - Reviewed by FRANCISCO - 06 May 2016
BARCELONA, ES - Reviewed by ZHIQI - 06 May 2016
" Simple in booking and reliable. "
" Good location and patient staff. "
MALAGA, ES - Reviewed by KAMEL - 05 May 2016
" Tout s'est bien déroulé Merci beaucoup "
" Merci pour tout "
VALENCIA, ES - Reviewed by RENE - 30 April 2016
" Je suis client fidèle chez vous. Je ne loue des voitures que par votre intermédiaire !!! "
" Accueil désagréable...On ne parle pas le français. Il faut obligatoirement bloquer 1.000 pour la franchise et 60 pour l'essence !!! Malgré l'assurance que j'avais prise chez vous. Dès lors, je ne prendrai plus d'assurance avant de partir... Et le pompon : j'ai dû attendre une heure pour avoir la voiture. Ils se sont disputés avec un Français qui a raté son avion vu la lenteur des 2 serveurs. Je n'accepterai plus jamais de passer chez eux. Voilà, c'est dit. René CLEMENT "
MALAGA, ES - Reviewed by VIT - 30 April 2016
" Waited 45 minutes in front of Firefly Office; electronic terminals were out of order. At the desk a strong pressure to sell zero-excess insurance (!!! 156 euro / 4 days !!!). Tried to cheat with deposit blocked at the credit card (much higher than in the contract with AutoEurope). Tried to refuse my (perfectly valid) card - settled after some hardline negotiation. Other customers faced similar troubles. My car had many more scratches than indicated in the contract - had to return to the office to make it clear. To sum it up: Firefly never more! "
JEREZ, ES - Reviewed by SYLVAINE - 25 April 2016
" TRES BIEN "
" TRES BIEN "
SEVILLA, ES - Reviewed by MICHAEL - 24 April 2016
" great car, great service, thank you, will book next time "
" great car and service thank you "
GERONA, ES - Reviewed by JODY - 22 April 2016
" Although I reserved the car online I had to wait at the office for almost an hour "
BARCELONA, ES - Reviewed by DZIANIS - 21 April 2016
" All OK "
" Forced to pay additional insurance. Credit card deposit appeared to be higher than stated initially "
MADRID, ES - Reviewed by MARIA DOLORES - 19 April 2016
" Very easy to follow, So many offers. The best prices. "
" Sach a huge queue to get the car!! I waited 75 minutes for it, A smaller one to drop it. The cars themeselves fantastic.The employees very helpful. "
BARCELONA, ES - Reviewed by MAHMOUD - 17 April 2016
" quality price is good "
MADRID, ES - Reviewed by MARIOS - 17 April 2016
ALICANTE, ES - Reviewed by MICHAELA - 20 March 2016
" Wir mussten über eine Stunde am Schalter in Denia warten. Zu wenig Personal. Nut zwei Personen. Und ewig lange zusatzversicherungserklärungen. "
MADRID, ES - Reviewed by ANDRES - 20 March 2016
" en pricipio correctos. "
" Nunca reservaré con firefly. Son informales. Su información nada clara. Tuve muchos problemas de clara informacion. No pudiendo reservar el automóvil "
MADRID, ES - Reviewed by MARIA CRISTINA - 16 March 2016
" It was good at last but suffering a lot of not to make no scratch to the car :( Very good the peopple attending the telephone, very helpful and also professional. Congratulations. Fortunately we didn't need to use the car coverage because the police report method should had been terrible!. Also a bad point is that firefly give to you cars with many many scratches and is difficult to know if it's yours or it was before :(. "
" Good but the only bad thing is that they give cars plenty of scratches and is really sometimes difficult to know if somebody has done one to you or the scratch was there before renting... The persons atending in the office very nice and professional. Good workers. "
ALICANTE, ES - Reviewed by FERNANDO - 16 March 2016
BARCELONA, ES - Reviewed by FULVIA - 14 March 2016
" Good Morning, I write because I had a problem with my first booking with you . I booked a car in Barcelona and the reservation has been done by telephone with one of your colleagues , i gave supply all the information and the number of my debit card to pay . Unfortunately she has not informed me that I could not have my vehicle without a credit card ( I only have a visa electron debit). I kindly ask you to refund my money or give me a coupon to use the money I spent for this reservation since I have never used the car. Thank you very much for attention. Sincerely, Fulvia Murgolo "
" Good Morning, I write because I had a problem with my first booking with you . I booked a car in Barcelona and the reservation has been done by telephone with one of your colleagues , i gave supply all the information and the number of my debit card to pay . Unfortunately she has not informed me that I could not have my vehicle without a credit card ( I only have a visa electron debit). I kindly ask you to refund my money or give me a coupon to use the money I spent for this reservation since I have never used the car. Thank you very much for attention. Sincerely, Fulvia Murgolo "
VALENCIA, ES - Reviewed by FREDERIC - 10 March 2016
BARCELONA, ES - Reviewed by NOUREDDINE - 06 March 2016
BARCELONA, ES - Reviewed by MANOUSOS - 06 March 2016
MALAGA, ES - Reviewed by RALF - 29 February 2016
" perfectly ! "
" Many years with car- rentals in Spain and Malaga on the way- Firefly was the best! Here: Miss/ Senora Victoria! "
MALAGA, ES - Reviewed by GEORGE - 28 February 2016
" We were unhappy as at the counter the Firefly agent told us that the credit card warranty was more than the one listed on AE website. The amount blocked 1200 EUR is not proportional with the value of the booking (17 EUR). "
" The extremely high credit car warranty as well as insurance excess that are abusive and disproportionate. "
ALICANTE, ES - Reviewed by PETER - 23 February 2016
" Very efficient "
" They have changed the fuel policy since I last used them. They require full to full with a 100 euro deposit. You have to fill up close to the airport and take your receipt with you to get your refund. This is not ideal as the only fuel station near the airport is on the wrong side of a barrier protected road. "
MADRID, ES - Reviewed by JUAN JOSE - 20 February 2016
SEVILLA, ES - Reviewed by TEODOMIRO - 18 February 2016
" Very goog experience "
" L'auto mi è stata consegnata con i sedili macchiati ed in quel momento non c'era nessun addetto con cui poter parlare e far notare le macchie ed i segni sulla carrozzeria . "
MADRID, ES - Reviewed by THEODOR - 15 February 2016
" Wirklich sehr zufrieden , grosse Hilfe bei Problemen, sehr gute Beratung über günstige Angebote der verschiedenen Autovermieter. Danke "
" good car,friendly people "
MALAGA, ES - Reviewed by IRIS - 12 February 2016
MALAGA, ES - Reviewed by PHILIPPE - 07 February 2016
" Voiture en très bon état, service parfait "
REUS, ES - Reviewed by TONY - 04 February 2016
" Cheaper then any other because of the lower all risk insurence costs, good service in case of problems with rental Company. Example: sometimes rental Company tries to sell double all risk at the desk because of the comisión. This happend to me once and auto europe helped me out verry kindly and well!!! "
" Verry decent personal at reus airport. Ask You kindly if You have all risk and they ask You if You need it. Verry content with that. Note: @ Sevilla Airport the personal doesnt ask, they Just at the all risk to your Bill al the time. I think because of the comisión. They insist that you need it otherwise high cost and risk blá-blá-blá "