Auto Europe
- North America
- Central America
EUROPCAR SPAIN CUSTOMER REVIEWS
- 7.4
- 7.6
- 8
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR SPAIN Car Rental Reviews
Average Rating for Europcar :
MADRID, ES - Reviewed by HORDUR - 05 August 2025
" This "full damage protection" issue is now second time I experience this. I feelt I had to pay twice for the insurance. Dont feel like using AutoEurope again. "
" I did select "full damage protection" with AutoEurope, but when I got to the desk at Europcar, the guy at the desk said I had to pay more to him for Full innsurance, this was confusing to me and Im not sure if I had full damage protection. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MICHALIS - 23 June 2025
" Everything was very good. "
" All our communication was smooth. Our experience was very good. The staff was very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASTELLON, ES - Reviewed by ADNAN - 23 June 2025
" Went smoothly, they just need to hire people who can interact in english "
" Europe car told us that even when we but full coverage with autoeurope we are still responsible and we have to pay for any damage that occur to the car because we have not bought from them directly... is that true? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALCUDIA, ES - Reviewed by MARIA OLIVIA - 11 June 2025
" Very good at all "
" Very nice. People , the only thing the previos damages of the car werent Indicated in the forms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NISHIT - 08 May 2025
" Great comparison tool! "
" Didn't get the car i booked but got an upgrade at a reasonable price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by IN SUNG - 02 April 2025
" Overall it's ok "
" I returned the car with a full tank but was charged for refueling. I sent a complaint email and submitted the gas receipt as proof. Europcar customer service replied with a completely false statement that the car was returned with a low gas. I suspect this is an organized fraud by Europcar company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by ANTON - 31 January 2025
" It's not about this experience, it's about our overall satisfaction with AutoEurope that used to be our favorite car rental broker, but during our recent rentals we think we might have been treated worse than other customers. Also, upon pickup they told us our reservation was canceled and only later they found another reservation (we didn't change or cancelanything) , so we don't know what happened "
" We ordered a Lynk Plug in Hybrid and got a very beaten up Alfa Romeo Tonale with more than 50 thousand kilometers on it. While it's considered a premium brand, nothing about it was premium. Also, our bad that we didn't read through the small print, but we had to pay 90 euros for a child car seat and 90 more for a booster seat (that probably costs about 20 euros). So the amount we paid for car seats was 1.5 the amount we paid for the car. Next time we won't be choosing Europcar "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BILBAO, ES - Reviewed by GEAROID - 06 August 2024
" AutoEurope very transparent and reasonably quick to answer questions. "
" Tyres not fully inflated on receipt of car. No one there to receive car, which is ok, but I have not received any acknowledgement from Europcar I'm 16 days. The hold on credit card appears lifted, but some confirmation would be appreciated. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MADRID, ES - Reviewed by TOBIAS - 12 May 2024
" Auto Europe describes this car as an VW ID3 or similar. At the time I made the reservation, your website said the vehicle had a minimum range over 420 km. I dont see that claim now. "
" I had planned a trip of about 335 kilometers and wanted and electric vehicle. Europcar makes two claim about the car (Kia Niro EV or similar) which you can verify: - The car has a range of 455 kilometers, and - At the time of pickup. A consumer would understand that "charged" means fully charged, not 5% or 50%. Counting on a range of 455 km, it seemed more than sufficient for a trip of 335 kilometers, especially since I planned not to use heating or air conditioning and I don't drive fast (factors that decrease range). Upon arriving to pick up the vehicle, I was informed that the car I had selected only had a range of about 320 kilometers, which is insufficient for the trip I had planned. The alternative offered to me a Tesla and pay an extra €77. There was no way to cancel the reservation and recover the €107 I had already paid. So for a one-day rental I had no choice but to pay €184. Europcar needs to remove deceptive claims from their website. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LEOPOLD - 16 April 2024
" I need a refund because i couldnt rent the car . I sent you email but im not getting updates "
" I couldnt rent the car . I need refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JURGITA - 05 March 2024
" Full disappointment and feeling of being cheated... "
" I was cheated - European gave cheaper car, charged extra for it so I paid double sum - 388 EUR to Autoeurope and 265 Eur to Europcar.... which amounted to most expensive car rental in Malaga ever for 4 days taking into consideration a car Alfa Romeo, which was "tired" of use. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by CHRISTIAN - 14 January 2024
" I have been renting from Auto Europe od Kemwel since 1999. My experience has always been 5 stars. "
" My experience with Europcar was good. I have had issues with them in the past. It is very important to go over the condition of the car if you do not take the no-deductible package. Last year I failed to notice that some minor damage on the vehicle at pick-up was not noted on the contract. The matter was resolved at drop-off only because no agent had inspected the vehicle at pick-up. Europcar let the matter go. It could have been a problem. I would use them again, but I have learned to photograph the entire vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANUNCIACION - 29 November 2023
" Quick and effective service "
" Staff was friendly and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by WESLEY - 16 July 2023
" This is the worst experience I've ever had in regard to renting a car anywhere in the world. "
" When I arrived to pick up the car I was told I would have to pay an additional €250 above and beyond the price I was quoted. The reason given was I did not have an international drivers license. I checked with AAA and the United States prior to the trip in regard to an international license and was told it was not required. I have rented many times in Europe through Sixt and never had a problem. In all the literature from AutoEurope and Europecar there was no mention of this requirement. Indeed I did pre-register with Europecar on their website on June 16. The clerk was smiling and laughing - very amused by my predicament. At that point I had no alternative but to pay the additional fee. He then decided to " give me a special deal" and said he would only charge me €220. I feel that Autoeurope.eu should refund me €220. If there's not done, I will not use your service again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALMONTAS - 12 June 2023
" Everything was ok. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALAN - 02 June 2023
" Very disappointed, even if after AutoEurope intervention the price supplement was refunded "
" I booked a Cabrio. There were NO cabrios avlbl. Europcar asked for a supplement for a medium size sedan "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SRDAN - 28 April 2023
" Nice experience, will do it again! "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BENIDORM, ES - Reviewed by ROGER - 21 April 2023
" Always completely satisfied. "
" Outstanding service, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 21 April 2023
" Nice car, very helpful counter staff, everything went smoothly and quickly. No Hassle. "
" Only one bad experience - when I picked up the car a called to a service person in the parking lot to explain some of the controls to me. He walked away and ignored me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA PALMA, ES - Reviewed by DAVID - 10 April 2023
" Fair due, La Palma recently suffered a volcanic eruption so I expect cars have taken a beating. But they need a new fleet, if this is the average state of their vehicles now. "
" Technically, we had a car. Extra, superfluous details required at pick-up, and additional costs for rental. Scratches and dents upon pick-up: numerous, but description in Spanish, couldn't understand. Car seats not ready. Windows buttons: 2 worked, 2 didn't. Mirror buttons: 0 worked. Clutch: spring loaded, difficult to control. Driver foot mat: wrong size, kept slipping under pedals. FUEL GAGE wouldn't go to full, despite three attempts to fill up at different pumps! The drop-off attendant did not seem convinced and in the report it states 6/8 full - INCORRECT. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
CASTELLON, ES - Reviewed by EDGARS - 23 January 2023
" The payment/booking (including Insurance) done via Auto Europe broker. It should be clearly announced to the customers that Insurance coverage is accepted but not eligible by EuropeCar in this case and this is totally opposite to info per Voucher. "
" Very pleasant to communicate with EuropCar staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SAMUEL S - 11 January 2023
" vey good, "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PAULIUS - 03 January 2023
" Probably because i was booking late at night, I did not immediately receive the booking voucher, it was however sent to me in the morning. Anyway this is just to say that, if it was (your or rental company) requirement to bring a paper copy of the rental voucher to the rental office during pickup, i would not have been able to present the Print copy to them. p.s. (i believe Autoeurope recommend during the booking process to print the Voucher). Anyway i hope paper copies should not be required ;) "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HUCK CHIN - 25 December 2022
" I had an additional charge that was done as I had picked up the car from a different terminal after informing the rental company but this was resolved after I e mailed "
" I had an additional charge that was done as I had picked up the car from a different terminal after informing the rental company but this was resolved after I e mailed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MATARO, ES - Reviewed by JOHNY - 25 September 2022
" Just great "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALIN - 31 August 2022
" Very good experience "
" Very good, there were no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 28 August 2022
" Very very poor. Europcar say they only keep the car for an hour from booked time. But my flight delay due to thunderstorms over Barcelona airport beyond my control and put us 30mins outside their window. This costs me through no fault of my own €254. Auto Europe's reservation support response ' The rental contract is an agreement solely between you and the local supplier. , Not helpful at all. Totally poor service "
" Terrible service. My car given away due to my flight delay, despite my flight number being provided. Then charged an extra €254 euros for an alternative vehicle. Auroeuropes response totally dismissive of my issue. I will certainly warn all my colleagues about this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALFREDO - 04 August 2022
" My relationship with auto europe has always been good and I will remain a customer, as I understand that this circumstance has been partly my fault, and partly Europcar's fault for abusing its position. "
" I applied to EUROPCAR for an upgrade of my original contract under the following conditions: EBMR Basic Rental with Insurances, CDW, THP Nissan Micra or similar Economy 2 Door Car Manual With A/C I accepted a four door car and was offered a Renault Clio EDMR/EBMR for which I had to pay 291,01 Euro in addition to what I had already paid to AUTO EUROPE (130,75 Euro). In total I paid 421.76 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAULIUS - 01 July 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAD - 18 May 2022
" Hh "
" Gg "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ANJA - 08 May 2022
" / "
" The staff wanted to give us Audi and didn't tell us it is more expensive from what we reserved. If you don't give them a lot of extra questions, they will give you a car almost twice of the booked price. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JAIME - 03 May 2022
" I always choose Autoeurope for my car rentals "
" Very impressed especially with how quick was the drop off. The only think to improve will be the signage from the airport to the rental that is on the other side of the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EUGENE - 06 April 2022
" When you rent a car, they hand you the keys and say goodbye. But every car has unique features which can be difficult to get used to. For example, usually the gear shift is located between the driver and the passenger. We upgraded to a Mercedes A Automatic. It took us a LONG time to find the gear shift, which was located on the steering column. Also, all information in the car (Navigation, Radio, Climate) was in Spanish. I wanted to change it to English. I never found how to change language. It would have been good for a customer service representative to accompany us the car and show us how to find or change features. "
" When you rent a car, they hand you the keys and say goodbye. But every car has unique features which can be difficult to get used to. For example, usually the gear shift is located between the driver and the passenger. We upgraded to a Mercedes A Automatic. It took us a LONG time to find the gear shift, which was located on the steering column. Also, all information in the car (Navigation, Radio, Climate) was in Spanish. I wanted to change it to English. I never found how to change language. It would have been good for a customer service representative to accompany us the car and show us how to find or change features. Unfortunately, that never happens. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENIDORM, ES - Reviewed by ROGER - 25 February 2022
" Always a great experience renting from AUTO EUROPE. I have been renting vehicles through this company for quite a few years and can find no fault with it. Excellent choice of vehicles at the best prices , always. "
" I have rented from Europcar for quite a few years now and the service is consistently excellent. The staff are friendly and exceptionally efficient. The cars are always top-notch, and the staff always explain any new feature re. the vehicle. I wouldn't rent from any other rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TATIANA - 13 February 2022
" First vehicle had problems with keys. We cannot open it. Waste an hour to solve it. Countered staff was very friendly and helpful, so we really satisfied about the service. But the condition of vehicle we get was no good. A lot of damages, the wind shoeld wipers were very old and didn't clean the window "
" First vehicle had problems with keys. We cannot open it. Waste an hour to solve it. Countered staff was very friendly and helpful, so we really satisfied about the service. But the condition of vehicle we get was no good. A lot of damages, the wind shoeld wipers were very old and didn't clean the window. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CASTELLON, ES - Reviewed by GAIL - 25 January 2022
" Once again Auto Europe's sevice was faultless. Highly reccomend it. "
" On arriving Europecar attempted to issue us with a vehicle that was in a lower category than the one we booked. We complained and they issued us with a larger vehicle. The couter staff member was not happy about doing this, slamming drawers etc. The vehicle contained alot of damage and took some time to go over so as to ensure all damage was noted on the contract. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by VAIDOTAS - 01 December 2021
" We choose Autoeurope every time for our travelling and are very likely. "
" Very good company - high level. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHANE - 13 October 2021
" Painful, but not because of autoeurope. "
" The person who was supposed to give us the key at the office refused to do so because we had an argument about his overall attitude (profoundly disgusting). This man was outrageously mean, lied about the legislation regarding luggages in cars to make us pay for an upgrade, and had no problem in the end letting a family with a year old girl at midnight alone with no car at the airport. In the end we had to book a taxi, an hotel, and missed a flat visit we had in France the day after. The day after to excuse themselves they asked us to pay 60 euros more to get an upgrade! Eventually the manager understood and offered us the upgrade and proposed us to make a claim for the hotel and taxis. But Overall, I'll never use Europcar again, especially in Barcelona. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CADIZ, ES - Reviewed by MIHAI - 08 October 2021
" Although I had a bad experience with Europcar, I have nothing to complain about the experince with Auto Europe. "
" I rented the car to travel around Andalusia, Spain. Knowing that the roads and parking spaces are very narrow I went for a Seat Leon or similar (basically a compact car). I went to the rental office in Cadiz, the clerk first got an envelope with keys to an Opel Crossland X, but then turned around and changed it to a Citroen C4 Spacetourer, almost a damn mini-bus on the roads of Andalusia. I tried to talk to him so I can get another car, even in a smaller class. He was not speaking english very well and kept saying he doesn't have another car and that's the only one he has. I accepted that it's going to be an awful 9 days and went to get the mini-bus. There were lots of other Europcar vehicles in the parking lot and above all in front of the Citroen there was the Opel Crossland X. While putting the bags in the trunk and adjusting to the car controls in the parking lot, the Europcar employee came to the parking lot, got into the Opel Crossland X and drove off, as it was closing time for that office. So basically he choose his preffered car and left me struggling with the mini-bus for 9 days and it was awuful parking and driving on some of the narrow roads. So all in all a very bad experience, never again will I rent from Europcar. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
IBIZA, ES - Reviewed by IVAN - 24 September 2021
" All good. Use you all the time. "
" Picking the car took like 5 minutes. Dropoff 1 minute. What else do you need? Plus the car was brand new, all great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CESAR - 09 September 2021
" They gave me an smaller car and they didnt respond. Europcar told me to accept the car or they will close so i had to take it. I am very unsatisfied this time since i couldnt call you for support "
" Always efficient but is a problem outside opening hours if there is a problem with the reservation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ALEXANDER - 12 July 2021
" Very user-friendly interface indeed, when I needed to change my reservation. "
" My flight was late for 5 hours, and it turned out that Europcar couldn't care less: they immediately cancelled my reservation I paid upfront for, despite that I provided my flight number, so they could track its status. The staff member presented me with a challenge: either to pay for a more expensive car (which I didn't need at all) or to leave (while clearly seeing that we were with a toddler extremely exhausted after the flight). I had no choice but agree on this unexpected upsell. I'd like to kindly ask you to convince Europcar to reimburse 39 Euro I had to pay extra for this rental. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LAURENTIU - 25 June 2021
" Even if the rental price was not the lowest, it was partly compensated by the hybrid engine which got the consumption at 5,7 l/ 100 km for the week "
" Friendly staff, fast process, conveniently located at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by EDMUNDS - 23 June 2021
" Working hours are misleading. Other than that, quick feedback and action "
" Wider car selection would be much appreciated "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROMAN - 22 June 2021
" Everything was quick, staff was friendly. "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FIONA - 21 June 2021
" would highly recommend Europcar "
" the first time I used Europcar through Autoeurope and would highly recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KRISTI - 18 June 2021
" I really appreciate that making a reservation is clear and understandable, and all the information is unambiguous. Very quick release of the deposit. "
" Fast and pleasant service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MIKHAIL - 29 March 2021
" After arriving in Tenerife airport Europecar office first I was offered a convertible Opel for an increase in price. I have declined the offer and said that I would like to stay with the booked price. Then the colleague pointed to my attention, the fact that the car I am renting has a lot of small scratches but I don't have to worry about that and I can make photo of damages not even now but tomorrow. He talked quite a lot about this and then asked to sign a contract without any further discussion about additional services, including extra insurance. My next question was about the amount of deposit which rental company usually take as a guarantee (the colleague mentioned a sum which was a little less than 400 euros) and the date of deposit return. After this I signed the contract ( without reading while I rent a lot from Europcar and I did not expect any tricks), and this sum was blocked from my credit card account. I returned the car on time on the 17th of March, 2021 without new damages and with a full gas tank. Europcar invoiced me a bill on 18.03.2021 (reference EU 18360786) for 391.95 Euros, instead of the previously agreed 94.47 euros. From the money which was blocked from my account on the 10th of March, 2021, only 100 euros were returned. The rest, 296.24 euros, was inexplicably deducted from my account. I would like to request a refund for the 296.23 euros, as I have not ordered any extra services, car upgrades, or extra insurance. I would like to inform the Europcar company that assistant in Tenerife airport purposefully distracted my attention to make me sign the contract that has different from the package I choose conditions. I believe that the actions of the colleague and Europcar as a whole violate consumer terms, as I had one contract, and another contract (with new terms!) was given to me to sign, without me knowing, or my consent. "
" After arriving in Tenerife airport Europecar office first I was offered a convertible Opel for an increase in price. I have declined the offer and said that I would like to stay with the booked price. Then the colleague pointed to my attention, the fact that the car I am renting has a lot of small scratches but I don't have to worry about that and I can make photo of damages not even now but tomorrow. He talked quite a lot about this and then asked to sign a contract without any further discussion about additional services, including extra insurance. My next question was about the amount of deposit which rental company usually take as a guarantee (the colleague mentioned a sum which was a little less than 400 euros) and the date of deposit return. After this I signed the contract ( without reading while I rent a lot from Europcar and I did not expect any tricks), and this sum was blocked from my credit card account. I returned the car on time on the 17th of March, 2021 without new damages and with a full gas tank. Europcar invoiced me a bill on 18.03.2021 (reference EU 18360786) for 391.95 Euros, instead of the previously agreed 94.47 euros. From the money which was blocked from my account on the 10th of March, 2021, only 100 euros were returned. The rest, 296.24 euros, was inexplicably deducted from my account. I would like to request a refund for the 296.23 euros, as I have not ordered any extra services, car upgrades, or extra insurance. I would like to inform the Europcar company that assistant in Tenerife airport purposefully distracted my attention to make me sign the contract that has different from the package I choose conditions. I believe that the actions of the colleague and Europcar as a whole violate consumer terms, as I had one contract, and another contract (with new terms!) was given to me to sign, without me knowing, or my consent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DOMINIK - 09 February 2021
" DIssapointed the first time in using AutoEurope for many many years. My Husband and I use you all over there world, and he has been using you for 15+ years. I was like 1 hour out of the window to cancel the car, because we could not travel due to the Covid, and we had to pay the whole amount. I know AE can manage things because they have done similar before when my husband has been stuck on the runway and couldn't make the car hire in time. Disappointed for sure with loosing my whole money for the weeks car hire! "
" I never collected the car and your survey has no option for that. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by IGOR ANDREI - 11 January 2021
" All good. Handy to be able to cancel/ modify up to 48h before pickup. "
" All good. Car had quite a few dents at pickup but staff very nice and diligent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MADRID, ES - Reviewed by JEREMY - 30 December 2020
" . "
" Overall level of service was excellent. They also did a good deal on a car upgrade at pickup that kept me happy and prevented a brand new car from being unused. The return process was smooth, with no attempt from them to create additional fees / charges to boost profits. This makes a nice change, as many car rental companies seem to be doing this at the moment. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by VIT - 25 November 2020
" ... "
" We were given a smaller car then we had paid for (received Fiat 500, i. e. category "mini" instead of category "economy"). No reimbursment, on the contrary. What is even more important, we were cheated by Europcar staff at the counter. Though I specifically denied at least twice any kind of extra service (additional insurance, upgrade, etc.) the contract finally included so called "premium package", an additional 206 euro. While signating the contract, I pointed to that sum and asked what does it mean; the answer at the counter was "that is notnihg, just the deposit". However, the above mentioned sum was charged after car return. I know it is not your fault; however, you should be notified about the situation. We were simply cheated - twice cheated. After returning back home, I submitted a complaint to Europcar via internet form which was refused. At the moment I am in contact with the Europcar headquarters and demand return of money; I did also notify the Tenerife Tourist board and local police in that matter. Vit Stepanek "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ZAHARIA - 29 September 2020
" The only negative point I claim , they gave me a totaly diffrent car I booked, I booked economy small car 4 dors , they gave me SangYoung Rodius car that is very big, hard to park it and consumption is costly too!!! "
" The only negative point I claim , they gave me a totaly diffrent car I booked, I booked economy small car 4 dors , they gave me SangYoung Rodius car that is very big, hard to park it and consumption is costly too!!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by GIOVANNI - 03 September 2020
" Travelling 2400 km from Madrid to Berlin by car was not easy. However, everything went well and we got what we had agreed on and very good service. Thank you. "
" Everything went according to what was promised and agreed. There were no hitches at all. I also appreciate the friendliness and understanding of the Europacar personnel at Madrid Barajas end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SCOTT - 19 August 2020
" .... "
" The vehicle had an issue where it appeared the condensation from the air conditioner was draining into the passenger floor mat which got your clothes wet and you could not take your shoes off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
IBIZA, ES - Reviewed by GHASSAN - 24 July 2020
" Quick and efficient process for booking "
" The vehicle was a very old model, much unlike what was advertised on the website. The car was in poor condition, not properly cleaned and smelled. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JURE - 01 March 2020
" everything OK "
" Would recommend it, had no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANDRÉ - 19 February 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by SON HAI - 02 February 2020
" We did not receive a car from Europcar, this leasing company did not accept our Visa debit card. We have paid the car rental to Autoeurope, but there is no refund! "
" We did not receive a car from Europcar, this leasing company did not accept our Visa debit card. We have paid the car rental to Autoeurope, but there is no refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MARIN - 10 January 2020
" Will recommend "
" very good car - upgrade and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by FOO YINE - 03 January 2020
" Efficient booking and it was a pleasant experience. "
" I have overall been very satisfied with the car rental procedure with Europcar considering that the pick up and drop off was without a hitch and it was easy. We have rented a full electric car where it is a real break through considering how much we would have saved on fuel travelling where it will just require a slight bit of planning in terms of charging the vehicle before the next day travel. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LARRY - 14 December 2019
" Not satified "
" We were charged for a ding on the back left bumper that we did not cause. We are disputing the charge "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VASYA - 12 December 2019
" Very good experience! I recommend! "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by NAE - 06 December 2019
" the best! "
" the best! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MICHAEL - 02 December 2019
" No problems. All good "
" Love your site,, Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by WILLIAM - 25 November 2019
" No problems. Would rent from Auto Europe//Europcar again. "
" Check in was a bit slow. Maybe a new staff member in training? Otherwise everything was good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ERIC - 10 November 2019
" Where I was supposed to drop off the vehicle was entirely unclear and took me thirty minutes of driving around Granada to find, and even then it was luck since I was mostly guessing. Searching for the address listed on the paper work yielded the front of the train station (incorrect), and searching the name of the parking garage yielded dozens of results. Calling the office in Granada did not help either since they were not able to provide an address. It's honestly amazing that anyone from outside of Granada is ever able to find the drop off location based on the information you provide. "
" The car was in great condition, but I requested a sedan and we received a larger crossover, which made driving around old, narrow streets quite difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by VILHELM - 10 November 2019
" Everything was fine except for the above-mentioned point. "
" Just the car was a little old and very difficult to open the gas tap. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VALENCIA, ES - Reviewed by MICHAEL - 08 November 2019
" Ok "
" Car was not clean "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CEDRIC - 07 November 2019
" Easy booking process. Large choice of offers, good price. "
" Great check-in and drop-off experience. Car had a lot of external damages but otherwise had good equipment and was nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALAR - 05 November 2019
" Perfect and smooth, good communication. "
" Very good and fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by VINKA - 04 November 2019
" Except the problem when getting the car , I am satisfied with overall experience "
" I did not like that I was sent to find the car at the parking. Usually , the car should be driven to the office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PRIMOZ - 25 October 2019
" Satisfied. The whole process was smooth and without hassle. "
" Very kind staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by DAVID TZVI - 16 October 2019
" Second time I'm using auto europe, you need to be more clear about the insurance you provide "
" The staff in the airport are not welcoming. They give priority to whoever they want and let them pass you in line. At first they give me a different car then I ordered without even checking if the car I ordered was available. Not all damages on car war registers and had to make the guy walk around the car with me and write them down. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by GELENCSER - 12 October 2019
" I rent cars often directly and through other companies too. It was the first time that used the service of AutoEurope and I had a bad impression ,because a low service like this I have never experienced at any companies before. The AutoEurope does not takes seriously its clients! "
" The workers at Europecar Sevilla, airport had us waited for a long time. From the 3 employee only 1 was working. When I asked one of the other 2 to help me, they checked my papers of the reservation and we were told to wait because it was 10:50 and the rental was from 11 o'clock. Never have I seen a service like this before. To receive the car we had to wait another 20 minutes because it wasn't even cleaned out. The real surprise: the car is an old,(57000km) damaged opel, which has bruises on 37 places. (and it was still dirty) On the front side of the car there is a 30x40 cm big injury. Not to mention the wheels' damages. I did not want to take it over but they said that they only can give me that, and if I don't like it I should go back to their office and say my problems there. I was told to take pictures of the car and there will be no problem, because not every damage is written on the paper. Unfortunately I took over the car, but soon the new problems showed out: the inner plastic dashboard rattles, creaking sounds coming from the back of the vehicle. The front axle and the steering linkage knocks. At braking the car tilts and the steer draws left. This vehicle is technically unfit for driving. We called the office but they said that they only can do something if we take the car back to a Europecar office, but we did not want to ruin our vacation and waste time with this. We hand the car down in Madrid where the employee was very kind. They listened our problems and asked us to indicate our problems because there is a constant problem with the office in Sevilla. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by CHARALAMPOS - 07 October 2019
" You must write everything about the 0 excesses.. "
" Very dirty car with scratches although they wrote no damages at all. I told them that the car was horrible dirty and smells awfull and I couldn't see the scratches at all They answer that the cleaning machine was broken.. Another issue they asked me to pay 57 euro more if I wanted the 100% of insurance with zero excess although I pay it at your site.. Enough "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIGO, ES - Reviewed by PAVLE - 06 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SJOERD - 04 October 2019
" Autoeurope is great, europcar not so much "
" Upselling at counter by indicating i did not have full coverage even though i had coverage though autoeurope. He indicated they received many customers from autoeurope, but there was no such thing as full coverage from autoeurope. I then called autoeurope to make sure i did anyways. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 October 2019
" As above "
" Excellent service from start to finish Car fantastic and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ROBERT - 29 September 2019
" I use Autoeurope very often for my car hire but this time I made an official complaint more than a week ago but still no reply. I pretend to treat customers much better. "
" Had booked car from Autoeurope for 2 days which was already paid for but as I went late for it I found the reserved car was not available. Thus I had no other option to pay an extra €200 as the only car available was very expensive . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JEROME - 28 September 2019
" Nice car upgrade "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by INES - 19 September 2019
" I recomended to my brother "
" good service and exelent car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by EDUARDS - 19 September 2019
" Many issues with auto europe: 1. Reservation was made for Europcar ar Barcelona Airport , not taking into account, there are two terminals, that are miles apart, and hence also two different Europcar offices. 2. Auto europe was not be able to clarify - at which office I have to get a car. 3. Insurance conditions on the voucher was completely different from the ones that where recorded in the Europcar reservation system. Voucher included Collision Damage Coverage with zero excess, and Coverage for wheels and glass. Europcar reservation record states 1000 Eur excess without tires and glass coverage. In voucher included insurance was the main reason why reservation was made through auto europa. 4. After rental, when the auto glass was broken, I was charged for that. Auto europa doesn't even respond for my support requests to clarify situation, nor to my e-mails! So it's completely logical, that this was my last time I deal with auto europa. "
" The was a problem between Auto europa and Europcar, and I was the victim - see comments about experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GARY - 13 September 2019
" Auto Europe are thieves. You provided me nothing after I bought the more expensive option so that I could cancel my booking. You have created an enemy for life! "
" It is not Europcar. It's you guys! They would've issued a refund easily. Auto Europe sucks! I will make it my mission to let everyone know you are a scam and don't care about your customer at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ROMEO - 12 September 2019
" One small minus but very annoying! The car navigation system was unapdated and provided a lot of errors! That' s all! "
" Everything was perfect from the begining point, internet searching (booking) to drop off! Thank you very much for your services! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIMON - 24 August 2019
" Super! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JORDAN - 18 August 2019
" The car itself was fine, but the interaction with the Europcar staff was not, they were patronising and dismissive. "
" The interaction with the staff in the office was incredibly offhand and unhelpful, dismissive even. This was probably my fault and I should have found a holiday rental service, who would (I assume) be more helpful and sympathetic to a tourist rental. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOEL - 13 August 2019
" car was dirty when received, two dents were on the car, no one to report the dents to, if not for a picture taken by me i would have been charged for the dents. credit card was charged twice for the rental and an additional fee was charged when dropping off the car that i am trying to contest. "
" car was dirty when received, two dents were on the car, no one to report the dents to, if not for a picture taken by me i would have been charged for the dents. credit card was charged twice for the rental and an additional fee was charged when dropping off the car that i am trying to contest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANTON - 07 August 2019
" A good experience overall "
" Inter-country pick-up and drop-off fee is excessive "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by SPENCER - 15 July 2019
" Great car. Terrible billing and counter practices. "
" Shady billing practices. I made a reservation online. When I approached the counter he told me an amount all in. He highlighted the bill. I then received the bill for the 3x the amount including coverage I didn't ask for. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RYTIS - 14 July 2019
" We have booked full collision damade, but in fact we have additional cost for vandalism and thief protection "
" We have booked full collision damade, but in fact we have additional cost for vandalism and thief protection "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by DIEGO - 03 July 2019
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VLADISLAVS - 19 June 2019
" Ok "
" All fine. But car may be little bit yanger. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by THURIDUR RAGNA - 14 June 2019
" Exelent "
" Exelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CHARALAMPOS - 12 June 2019
" Issue was swiftly solved by the experienced customer agent "
" The line support was very knowledgeable, helpful and efficient as we had an issue with our reservation . The service agent handled it and spoke directly to the rental agency. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ALDO - 04 June 2019
" Very satisfied "
" It was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by EDWARD - 09 May 2019
" Have used in past and was not disappointed. "
" Had to change car in Seville because of size with no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by EDMUND - 22 April 2019
" Excellent "
" Iga, our rental associate was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TARAS - 30 January 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STUART - 08 January 2019
" don't like never getting the car i booked on your web site you must do better on this "
" only problem i have is i have rented cars eight or nine times it tenerife and not once have i got the car i booked not happy with that "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by SARAH - 19 December 2018
" We have used AutoEurope many times over the past decade. It is a generally a good experience, but the most frustrating component is not being able to change the currency. The results can often be very different, e.g. unlimited mileage or a fixed amount depending on HKD or EUR. "
" We originally received a blue Volkswagen Polo from Barcelona El Prat airport on October 17th. Despite reminding staff that we had rented the car for 42 days, we noted the car had a lot of dents, smelled like smoke inside, had safety issues with the rear middle seat, and misaligned windscreen wipers. This last defect was only made clear when driving through a rainstorm several days later and not being able to see through the streaks. We decided to take the car into the nearest airport, Bilbao, in order to have them replace the wiper blades so that it would be safe to drive. Instead of that simple job, we were given a replacement grey Volkswagon Polo. We had not expected to be given a completely different car, so had not filled up the petrol tank. Instead, it was 40% full. Europcar staff assured us that this was no problem and they would simply fill the car at the published rate of 1.28/l, with no further penalty/surcharge levied. After driving the second car for a few hours, it became apparent that the driver's seat was broken. It was tilted towards one side and creaked loudly when going around any corners. This would have been uncomfortable but bearable for a very short rental, but not for an entire month. We, therefore, had to waste yet more time from our holiday - and more petrol going to and from our accommodation - to return to Bilbao airport and seek a resolution. This time, pre-warned, we made sure the petrol tank was full before doing so. After yet another frustrating delay to our holiday, a third car, a silver Volkswagon Polo, was provided and we were able to continue our journey, returning the car as scheduled to Barcelona El Prat airport on November 28th without any further incident. As you can understand, after this experience I will certainly hesitate before choosing Europcar in future. We should not have needed 3 cars and we were overcharged - for a full tank instead of just over half - on petrol for a time-consuming situation outside of our control. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SEVILLA, ES - Reviewed by KING WAI - 07 December 2018
" Please follow up our case and reply to the email "joanne_alvin@yahoo.com". Thanks! "
" We had a bad experience this time. First, when we pick the car at Seville Train Station, there was a system problem, your staff can only assigned a car manually. When we loaded the luggages and about to drive, the staff ran to us and said the car has problem and we need to change another car. On the 2nd day, a light signal showing low tire pressure while I'm driving on highway. We contacted the branch in Granada but they said no problem on the tire. However, my wife noticed that there is a big nail on a tire. Then the staff arranged another car for us. If my wife can't see the nail, I think we will simply believe the staff and continue to drive another 4 hours to the destination. How dangerous it is! Another invoice issued as car is changed, no one explained to me why the total price is increased until we return the car at Madrid Atocha train station. I have no idea why it's charged with a "handling fee" for the car change. The deposit cannot be refunded when car return as pending for the inspection of previous car. We also noticed that our contact in email and mailing address are wrong and we already requested the staff to correct it. Today, the bank statement shows approx EUR 270 is charged by your company. However, we still haven't received any email about the inspection result and the final settlement breakdown. I afraid our contact is still not corrected and thus we have no email received. Now, the deposit is still not refunded and with an additional charge of EUR 270. We have no idea about what is charging and how we can claim our travel insurance. We've rented car in some other European countries before and never had such bad experience. Please follow up for us on the inspection result and the related documentation. Also, the breakdown of the settlement. The amount I've paid now is way more than the original booking which is unexpected. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALEN - 07 November 2018
" every time a pleasant experience. "
" always without any problems! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CLAUDIU - 05 November 2018
" My comolaints are written at point 3. "
" I had 2 main issues with your services: 1. I wasn't informed beforehand we'd need to have an additional 200€ warranty, which would be returned right after the rental period. The car had no issues but the money wasn't returned 2. I was charged 15€ or 15L diesel after the rental, plus an additional 23€ charge just to refill, even though I filled the tank and drove 12km to the airport, or a maximum of 2L of diesel 3. I wrote a complaint to your official support email address 2 weeks ago. I got an automated reply that you are looking into the aforementioned matters, and the nothing but silence I find it very chilling to see such poor handling from such a successful rental company. Quick to ask for money and slow to pay back and respond to the client "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SYMON - 30 October 2018
" The booking procedure is always good but the information I received was wrong I could not have a be polo which is what I booked with you I booked insurance with you but I was still bombarded with extras when I arrived at the Eurocar desk What is your relationship like with this hire company?? Do you check that they are providing a high level of service?? I like Auto Europe but I am beginning to question whether what I order is going to be honoured "
" Europacar were not efficient or customer friendly I was told I could not have a polo because they don't use them! So you need to rectify your bookings The person who attended to me offered me a van instead I declined and agreed on a Clio I was given a key card and told to find my car in the airport parking There were no Europacar reps around! To check the car! I had to take photos of the dents and scratches on the car On returning the car to the airport parking no one was around to check the car in at 10 am in the morning I had to take the key card to the office in the airport I still don't know ifbEutopacar has taken the money off my credit card They did not seem too bothered or customer friendly I was really disappointed and I use car hire in Fuerteventura a lot : I am afraid I will not book with this company again "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ARIANNE - 30 October 2018
" see above, this car should not be rented out anymore! "
" We booked a VW touran or smiliar and received a very old run down Dacia Loggy with very flat tires (2 lights popped up indicating it was evry dangerous to continue driving! We had to inflate all tires 1x and the right front tire every day! The car from the inside was just worn down and had broken parts. Nothing comparable to our expectations "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DOMEN - 26 October 2018
" Otherwise the car and the staff were excellent. "
" The car already got some dents and scratches. Also the interior could be cleaner, few stains, that could be removed, were on seats. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA CORUNA, ES - Reviewed by GEORGE - 10 October 2018
" As usual, my experience with Auto Europe was easy, well-organized and definitely first-class. I do have a recommendation, please place the hold amount on the front of the agreement. Rental companies have different hold levels and the difference can be quite significant. In my case, this is very important since the credit card I hold, a Spanish issued card as a 21-day hold. I do not know what these companies think the hold does but it certainly doesn't allow them to access the money in fact, in the case of my card, it removes the amount from being available for 21 days. "
" The check in for the car and the return at a separate airport went extremely well with no issues. However, the car, which turned out to be a Toyota Yaris was quite disgusting. It was clean, however it obviously been well used, was sluggish, underpowered and not very pleasant to drive. This is from a person who owned a Toyota Camry for 12 years and put 500,000 km on it. I have to say, I was extremely disappointed in this vehicle and certainly would not rent one again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ALEXANDER - 20 September 2018
" All good. I've used you guys loads. If you decrease the cost of the additional insurance I think more people would pay for it. "
" All good. Europcar's car park is in the bottom of a dingy car park, like 3 floors underground. It's a bit hot and dirty, but actually I was not there very long. I would hate to work there! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAKUB - 16 September 2018
" I arrived into Europcar office in Barcelona with prepaid voucher, which I piad through internet. When I wanted to pay additional fees (one way fee and additional driver) they said that they do not accept my debit card. I was advised to call to autoeurope customer service, which should have helped me to solve the situation. The lady on a phone said that I have to cancel the reservation through some online "request" and rent a car at different company. I did that, but I did not receive any response whether I will get my money back. When I called the customer service in Spain again I was told that I will not get my money even though I did not rent a car at all. Moreover, the lady on a phone was not trying to help me at all. I know I made mistake when I did not read correctly that Europcar accepts only credit cards. (Which is weird as I prepaid the rental with my debit card online before) Anyway, nor Europcar neither Autoeurope provided any help at all. Now I feel like I was litteraly "scammed" as I paid 300 EURs for nothing. I will not rcommend Autoeurope nor Europcar to anyone in my life. "
" I arrived into Europcar office in Barcelona with prepaid voucher, which I piad through internet. When I wanted to pay additional fees (one way fee and additional driver) they said that they do not accept my debit card. I was advised to call to autoeurope customer service, which should have helped me to solve the situation. The lady on a phone said that I have to cancel the reservation through some online "request" and rent a car at different company. I did that, but I did not receive any response whether I will get my money back. When I called the customer service in Spain again I was told that I will not get my money even though I did not rent a car at all. Moreover, the lady on a phone was not trying to help me at all. I know I made mistake when I did not read correctly that Europcar accepts only credit cards. (Which is weird as I prepaid the rental with my debit card online before) Anyway, nor Europcar neither Autoeurope provided any help at all. Now I feel like I was litteraly "scammed" as I paid 300 EURs for nothing. I will not rcommend Autoeurope nor Europcar to anyone in my life. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTANDER, ES - Reviewed by ILMARS - 12 September 2018
" Perfect, just perfect "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 03 September 2018
" It was OK as usual. "
" It was OK. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MIKHAIL - 31 August 2018
" it was excellent "
" Fully satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by KHAI SHENG - 27 August 2018
" I have rented a few times from autoeurope. All have been ok so far. "
" Everything was good except for the pickup. The staff at pickup wasted 45 minutes trying to upsell me. Initially, he claimed that the C Class Merc wasn't available. Tried to upsell me the CLk, A6, Merc E Class. And I almost had to take them thinking the C class wasn't available. It was only when I refused to pay for an upgrade, saying that if my choice of car wasn't available - another car of the same class should be made available, failing which, a replacement of a higher class car should not be at an extra cost. Not only that, he tried to upsell me insurance when I already had zero excess and the autoeurope super cover. This haggling wasted almost an hour of my time. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MATTHEW - 17 August 2018
" Europcar was fantastic. AutoEurope was a joke. Our flight was cancelled within 15 minutes of booking. We called nonstop to your customer service, and were hung up on several times. Eventually our international credit ran out and we emailed. We were told we could only call. We tried again and again eventually being told our reservation would be changed. We were hung up on again so the change never went through. The final time we called the agent tried to charge us 100 euros plus a new booking of 200+ euros just for changing. When we finally received the car we tried to extend the rental and after being hung up on several times again were told AutoEurope would only make a new reservation and we had to go return the car and get a new one. Ridiculous. We called Europcar and within five minutes they changed our reservation. Your agents are rude, incompetent, and just generally useless. You do not care about your customers and put us through hell to make a simple change, which in the end we were not even able to do. I am unbelievably disappointed and will go through Europcar directly next time instead of your agency. What is the point of paying an agency if I am the one forced to do all the work. I will never recommend this company. "
" David at the front desk was very pleasant to deal with, and was extremely efficient and friendly. Big ups to him! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by MAROUANE - 14 August 2018
" Hope to receive my invoice and deposit. Best, "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JUAN - 27 July 2018
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Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ADRIANA - 18 July 2018
" Parking place in Barcelona airport terminal 2 is not good signalised, we had to drive around the airport parking 3 times until we managed to see it. "
" Parking place in Barcelona airport terminal 2 is not good signalised, we had to drive around the airport parking 3 times until we managed to see it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by IAN - 08 July 2018
" as above "
" was not told the car hire place would be closed at 1pm in bilboa and reopen at 4pm - got there at 1.10pm and it was closed so only alternative was to hire another car which of course was more expensive and was given the keys with no explanation on handling the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICIA - 17 June 2018
" Extremely god "
" No problems whatever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TARRAGONA, ES - Reviewed by ANTHONY - 12 June 2018
" We arranged to pick up and drop off the car at the train station at Tarragon, Spain. There was no mention on your web site that this was not the central station but a station 20 minutes outside the city without a bus shuttle service and only an occasional public bus service. We eventually paid €50 for taxis to and from the station. You need to be much clearer in your information about picks and from offs as this was expensive and we would not have chosen your firm if we had known. "
" We arranged to pick up and drop off the car at the train station at Tarragon, Spain. There was no mention on your web site that this was not the central station but a station 20 minutes outside the city without a bus shuttle service and only an occasional public bus service. We eventually paid €50 for taxis to and from the station. You need to be much clearer in your information about picks and from offs as this was expensive and we would not have chosen your firm if we had known. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9