DOLLAR SPAIN Car Rental Reviews

SEVILLA, ES - Reviewed by STUART - 29 August 2025

" Very good. Some tips about local driving and parking would be helpful. "

" Very good. Some tips about local driving and parking would be helpful. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PABLO - 19 June 2025

" Muy buena atencion "

" Aparentemente cometí un error ya que al devolver el auto vi a unos funcionarios de Herz así que parqué el coche, deje las llaves sobre el salpicadero y fui al check in. Me l[lamaron al dia siguiente que no encontraban el auto?????? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SÉBASTIEN - 30 April 2025

" good price "

" no problem, Hetz good ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLAUDIO - 17 April 2025

" Kind staff. Perfect new car. Smooth drop off (5AM) "

" It was Hertz, because of the time (7AM) Everything worked fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAUL - 12 February 2025

" a "

" a "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAS PALMAS, ES - Reviewed by BARNABAS - 12 January 2025

" online, comparison of offers, good offers, customer service if needed "

" pleasant staff, fast delivery, good condition of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NIELS JESPER - 22 July 2024

" Never ever tried anyrhing like it. Delayed flight - came with my whole family - and no help. I have used AE before many times but now I advise everybody to book with record car instead. Pickup here within 24 hours. "

" Delayed flight. Try to Pick up vehicle 8pm Reserved from 10am Rejected both vehicle and money return "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by ANDRI - 06 May 2024

" A wide selection at a good price. "

" Good price. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MEHMET EMRE - 04 March 2024

" expensive 1 way fee "

" expensive 1 way fee "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by CHRISTOPH - 20 February 2024

" I do most of my rentals with auto europe. Mostly best prices on the market. "

" They always try to find the tiniest scratch to charge you extra. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FUERTEVENTURA, ES - Reviewed by DIOGO - 04 January 2024

" Auto Europe has the best deals. "

" When arrived in fuertventura, i went to the counter in front of the pick up luggage and i waited in front of the glass of the counter, and nobody cared!! Then i had to get out, passing the costumer to go around to the other glass of the counter and there, i had to wait about an hour with only 2 persons in front of me! After one hour waiting, it was my turn with just 2 clients ahead of me and one of the clients was already being attended. There was just one person dealing with the requests. This was a really bad service! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by JACQUES - 02 October 2023

" Car was powerless - needed to switch gear all time "

" Great rental "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by ALAIN - 28 September 2023

" Excellent. "

" Excellent. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NEGINA - 20 September 2023

" smooth process. "

" Quite easy. no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by BELARMINO - 29 June 2023

" This was very pleasant, transparent and amount charged the same as contracted. "

" Pleasant, transparent and amount charged as agreed to and indicated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ARAS - 08 May 2023

" Superb service "

" Superb service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by DAVID - 14 February 2023

" I was under the impression that the price I agreed to pay on-line covered everything including the insurance I needed. "

" Overall a positive experience but I was advised to pay an extra 105€ to insure the car otherwise it would prove very costly if damaged, even if not my fault. I was very pleased with the vehicle itself but there was some minor damage to it that I had to photograph before leaving the airport. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MAXIM - 24 December 2022

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by LUIS - 23 June 2022

" Never a problem with autoeurope "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by PAUL - 16 January 2022

" Love zautoeurope "

" Actually in the Hertz counter- very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by IAIN - 28 November 2021

" Good "

" Fair value and car type as specified in voucher "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by SASHO - 09 September 2021

" Autoeurope provides the best prices, but Dollar will not be used from myself anymore as they have made a mess with my credit card payments. "

" My deposit was charged twice, and although there are no damages I can not get my refund back as they are not answering any of my calls. Never using this Company again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by TIAGO - 01 August 2021

" in the reservation there was no information about the location of the shuttle, there is no dollar counter at Palma de Mallorca airport. made me look for the location at the airport "

" in the reservation there was no information about the location of the shuttle, there is no dollar counter at Palma de Mallorca airport. made me look for the location at the airport "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 09 May 2021

" Excellent service "

" Efficient and easy to access "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RODOLFO ENRIQUE - 31 August 2020

" Easy and friendly system to rent a car "

" Good staff and service "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by SLAV - 31 July 2020

" My main remark is related to the lack of detailed instructions on how to reach the location of the office (shuttle) of the car rental company. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by PAULIUS - 21 July 2020

" The only thing I missed was info at the airport where to find the shuttle stop. "

" Good service. The only thing I missed was info at the airport where to find the shuttle stop. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JEREMY - 05 July 2020

" Please can you challenge Dollar / Hertz on my behalf. "

" I filled the fuel tank up to the brim just before returning the car to Dollar / Hertz. The next day the car rental company charged me 56 euros for refuelling charges. They did this last time around as well, so there is clearly a policy here from Dollar / Hertz to charge fictitious additional fees to increase their profits. I have already complained but have not received a response from them so far. This behaviour is morally dubious at the best of times, but surely suicidal in the current circumstances as this is now the topic I talk about when discussing Dollar / Hertz. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by BOZIDAR - 28 February 2020

" Very smooth and effective process. "

" A 5 min walk to the shuttle at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by ANDRIUS - 29 December 2019

" Everything was very smooth and clear. No hidden, unexpected information or charges. Thank you! Definitely will use your services again "

" Everything went trough smoothly and as expected. The service and the rented car were very good. The only thing Dollar should improve -- it is quite difficult to find their point at Gran Canaria Airport -- additional signs would be very useful and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by IVAN - 19 December 2019

" Topp "

" Topp "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOANA MARIA - 30 October 2019

" We are very unhappy with all the services in Madrid. "

" We rent a car in Madrid for a day and the staff were very bad with us and other clients. Dollar works with Hertz and it is a fraud. We are very unhappy with all the service in general from the company. We don't recomend to rent a car to anyone and we'll never book with your company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 20 October 2019

" Everything fine. I would be tempted to book directly with dollar next time though "

" Everything worked perfectly and the staff were exceptionally friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by OLIVIER - 06 September 2019

" happy "

" happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GUSTAVO FERNANDO - 12 August 2019

" No es corecto que tarfa de internet de reserva fue a diferente en oficina. "

" Nunca querria usar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by BOHUSLAV - 26 July 2019

" Ok, only finding the way to drop off inside the Bilbao airport was not easy "

" Ok "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by RUDOLPH - 21 July 2019

" Best value for car rental in Europe "

" Dollar down played the fact that I rented from a third party agency rather than directly with them. They also were difficult about the insurance for the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZARAGOZA, ES - Reviewed by HASAN - 09 July 2019

" at first there was some little problem with the automatic emails. but the staff solved it directly and they were very helpful and professionals. very recommended "

" everything was perfect. and the Staff were very professionals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PENG-JUI - 06 July 2019

" Highly recommend Auto Europe. "

" Very positive experience in general. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TONY - 02 July 2019

" I completed the details requested (drivers license and passport details) to make my visit to the counter go faster. The staff said they did not have access to them. They also said that when I changed the time on my reservation that I changed the size of the car requested, but they gave me a 5 passenger car regardless; however it was a smaller vehicle than requested. This does not say much for your website. "

" There was no indication from my reservation where the Dollar counter was at the train station. I was led to believe it was inside the train station. I was informed the car rental offices were up stairs - there was no easy access. I had to walk for 10 minutes with wife, daughter with disabilities and luggage up and down hills to find the dollar desk is the HERTZ desk which was 30m from where we were dropped off by the taxi. Staff at the counter upon collection of the vehicle were extremely slow. They took 25 minutes to process each individual. I stood in queue for 80 minutes before I was served with my wife and daughter outside in the heat because there was no room in the office. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MIROSLAV - 20 May 2019

" Hi there, we were told that our account will be charged once we dropped our car however we were charged on the day. We got chraged two bonds. At dropped off we were told the bonds will be returned however we have not received our money! "

" Hi there, we were told that our account will be charged once we dropped our car however we were charged on the day. We got chraged two bonds. At dropped off we were told the bonds will be returned however we have not received our money! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ERIKA - 08 May 2019

" Communication and booking was easy- for sure we will use the service again. "

" The pick up was fine, staff was attentive, unfortunately for them , they provided a vehicle that was with expired technical check, and we were fine on the highway, so now they have a ticket. We couldn't do anything on that. The drop off was easy and fast, girl on the counter was nice. Only recommendation- the location on Atocha railway station can not be find easy, better signs would be nice. Overall we were happy with the service! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by IMRE - 12 December 2018

" Fast and reliable care rental, easy cancelation and re-booking. "

" Smooth and pleasant car renting experience, low deposit and friendly and comfortable waiting room. Fast transfer to airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RÁCZ-FAZAKAS - 07 November 2018

" I use Auto Europe regularly, it is recommended to everyone. "

" Convenient airport transfer. Flexible, fast administration. Well-equipped waiting area. Nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GEORGY - 24 October 2018

" It's OK. We are very satisied. "

" It's OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALENA - 22 October 2018

" We were satisfied "

" We were very satisfied. Moving from airport to dollar was on time. Personal was very kindly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 17 October 2018

" Having owned and operated a travel agency for over 35 years and having booked AutoEurope almost exclusively during that time, I was extremely disappointed in the failure of Customer Service to resolve the issue to me satisfaction. "

" Flight cancellation occurred within the 24 hour notice required to cancel AutoEurope Reservation so unable to cancel as flight delayed until after closing hours. According to Auto Europe Customer Service there was nothing they could be done because Dollar already had the money and because we did not cancel in time we forfeited the entire value of the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 29 August 2018

" Everything OK. "

" Everything OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by LORENZO - 21 August 2018

" Good satisfied "

" Overall a positive feedback however upon drop off the personnel proved higly inefficiente and nearly Made us lose our plane as they would not take us to the airport with the shuttle bus with our surfboard without a reasonable justification and without any prior notice although we had no problem upon arrival. I Guess we just found a very unprofessional driver and also the budget personnel onsite did not know how to deal with the issue and we had to resolve calling the manager after one full hour of waiting. Our rating of the service and staff is therefore low. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by VLADIMIR - 31 July 2018

" good so far "

" ok. far from the airport. took time to get there. On the way back, dollar proposed drop-off at herz at the airport for extra 10EUR (that become 12.10 in the visa bill). Still waiting for the final receipt from them. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANNA - 24 July 2018

" Forced to wait 1.5 hours in summer heat with 2 small children until car was finally provided. "

" Forced to wait 1.5 hours in summer heat with 2 small children until car was finally provided. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NÉSTOR LUIS - 22 July 2018

" Everithing was good "

" Good car & good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MOHAMED SAID - 09 July 2018

" I booked a small car , I got a Ford Fiesta nearly New ( I was very happy because I have the same car in Italy ) so I felt as if I was using mine. Shuttle at the airport had arrived in 5 minutes , formalities of returning the car were easy and simple . Thanks "

" Wonderful , The car was nearly new , very well equipped with options , It was a good bargain Staff are nice and helpful . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JEREZ, ES - Reviewed by DAVID - 03 July 2018

" Good "

" Had some difficulty at first finding the Dollar desk at the airport. I walked past the desk and other car hire desks and it wasn't until I walked back did I see a small Dollar sign on the side wall inside the Hertz desk. Could be more prominent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 25 June 2018

" The only problem, and it was a big issue for us, was that the car had a strong odour of smoking. As the week went on it became more and more annoying and unpleasant. Had we noticed how strong the smell was at the start of the rental we would not have accepted the car and demanded another one. "

" Everything was easy and smooth. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by JAN - 15 June 2018

" The Dollar rental car point is quite remote from Arrecife airport on Lanzarote. To find the place from where we were taken by the bus to the Dollar office was slightly diffucult, but everything other was perfect. "

" Fast and precision. Communication without any problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by WOJCIECH - 13 May 2018

" So far only good experiences with auto europe "

" Not specific to dollar but counter staff tends to press to take a bigger more expensive car they are also trying hard to sell insurance even though i tend to have offers with waiver cover. Could you explain the difference as the counter staff tend to downplay the role of protection offered by auto europe while advertising their own insurances "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MERLE - 02 May 2018

" Best car ever. "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by LINDEN - 27 April 2018

" Helpful, courteous front desk and car intake personnel and quick service made this rental experiences one of my best ever. "

" Helpful, courteous front desk and car intake personnel and quick service made this rental experiences one of my best ever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALEXANDRU - 14 July 2017

" Good communication and excellent support. "

" Overall it was good but I had to wait for the car 1 hour even if I arrived after resrvation pick up time. "

BARCELONA, ES - Reviewed by FARUK - 03 July 2017

" Booking through AutoEurope was easy and fast. Additional services (full coverage) fair priced and clear to understand! Thank you! "

" Excellent!! Booked mid size car with Dollar at Barcelona airport (operated by Hertz). Received virtually brand new Citroen C4 Picasso with barely 200km on odometer. Perfect car! Service was on time, prompt and easy on pickup and drop off! Thanks to Hertz staff - Mr. Jose Luis - at Hertz counter at BCN for his help and selection of superb vehicle! "

BARCELONA, ES - Reviewed by EVGENII - 21 June 2017

" The process was smooth and easy. "

" We had to wait over 1 hour in the office to get the car. They didn't accept the card we provided for the deposit, so we had to transfer money to another card. Finally, 3 days after the return of the car the deposit is still not returned to the card. "

ALICANTE, ES - Reviewed by TEREZIE - 06 June 2017

" A wrong address was provided on the voucher (to pick up the car), which made me a bit unhappy. Otherwise, everything was fine. "

BILBAO, ES - Reviewed by ZELJKO - 03 April 2017

" fast, simple "

" fast simple, good service "

VIGO, ES - Reviewed by ROMAN - 12 March 2017

MADRID, ES - Reviewed by CHRISTOFOROS - 12 March 2017

OVIEDO, ES - Reviewed by MICHAEL - 02 March 2017

" very easy, no surprises, price as stated. Great staff. "

MADRID, ES - Reviewed by SERGEY - 27 February 2017

" Good job! Please, do not drop the level of service. "

" Actually, rent was operated by Hertz, reliable company, good car list, fast pick up, fast drop off. Total insurance is a bit costly. "

BARCELONA, ES - Reviewed by IVAN - 30 January 2017

VIGO, ES - Reviewed by JOSE - 31 December 2016

MADRID, ES - Reviewed by GIANFRANCO - 10 December 2016

MALAGA, ES - Reviewed by JAN - 22 November 2016

" without any problems "

MALAGA, ES - Reviewed by CRISTIAN - 10 November 2016

BARCELONA, ES - Reviewed by PAUL - 08 November 2016

BARCELONA, ES - Reviewed by VASIL - 03 November 2016

" All went very smoothly and the voucher was printed without any problems "

" Hello, The trip was with one major problem.The main driver did not have a credit/debit card.It is partially our mistake but please be advised that th epayment was made by Nikolay G Smokov card and you have accepted it.In any other country if the card holder is present we do ot have any issues but not in Spain.Please make it more clear as a WARNING that the the deposit can be blocked only on the Driver's debit/credit card.The mistake cost us additional driver and Full insurance and resulted in 160 euro more so it was totally overpriced rental.As I said it was our mistake as well but I really think that if you are able to book with another card that is a prerequisite for the problem that we had.So if you use another card - A WARNING or Cancel "

MALAGA, ES - Reviewed by PAUL IOAN - 10 October 2016

" All in all it was a good experience, but everything was in fact serviced by Hertz. The only thing we disliked was that the car was seriously scratched in certain areas and nothing was noted down on the papers we received at the desk so we had to waste time to find an employee to write them down. "

BARCELONA, ES - Reviewed by KURT - 09 October 2016

VIGO, ES - Reviewed by JOSE - 26 September 2016

" One word "exceptional" very pleasant service. "

" Best prices in Vigo Spain "

BARCELONA, ES - Reviewed by JOSEF - 07 September 2016

GERONA, ES - Reviewed by GERARDUS - 05 September 2016

SEVILLA, ES - Reviewed by JOSE FCO. - 04 September 2016

" que no te devuelvan el dinero por anulacion, por cualquier motivo hasta dentro de diez dias me parece muy exsagerado cuando ese dinero no le tiene que dar rendimiento a Auto europa si no al cliente y devolverlo de immediato. "

" Ninguna posibilidades a la hora de dejar las tarjetas de credito que no vayan a tu nombre o en mi caso por no tener, por que no me gustan,tambien podria ser de un familiar,esposa etc...como abal para dejarlas. "

MADRID, ES - Reviewed by MARIA ANGUSTIAS - 31 August 2016

" very expansive "

" muy caro "

VALENCIA, ES - Reviewed by IVAN - 31 August 2016

" Great service and best price. Fast response on the request for modify rental date. "

" Clean and new car. "

VIGO, ES - Reviewed by FRANCISCO - 31 August 2016

" todo correcto "

" Las oficinas de Vigo se encuentran fuera del aeropuerto, a bastante distancia. Tuvimos que caminar con las maletas bajo la lluvia. Menos mal que a la vuelta nos llevaron al aeropuerto. "

BARCELONA, ES - Reviewed by RADU MIHAI - 31 August 2016

" Car was ok and new. There was no line at the desk when to take the car. The kid chairs not very clean. It took a long time to find somebody that new how to set the car's GPS or how to set the kids chairs. "

MADRID, ES - Reviewed by BOGDAN - 29 August 2016

VALENCIA, ES - Reviewed by HOWARD - 27 August 2016

" Excellent "

" Wonderful and helpful staff "

MADRID, ES - Reviewed by ANDRES - 25 August 2016

" The passenger’s airbag was deactivated and after many efforts could not be activated what I consider is a mayor security breach. I called and there was no proper solution. "

" The passenger’s airbag was deactivated and after many efforts could not be activated what I consider is a mayor security breach. I called and there was no proper solution. "

MADRID, ES - Reviewed by NUNZIO - 25 August 2016

BARCELONA, ES - Reviewed by ROSA MARIA - 24 August 2016

" muy buena atención y asesoramiento. "

" buena atención y rapidez en la gestión. muy contenta con el trato y con todo el proceso. "

MADRID, ES - Reviewed by FRANCISCO - 12 August 2016

BARCELONA, ES - Reviewed by DR. HUBERT - 03 August 2016

" nothing to complain about "

" car as booked, clean, near new, full functionality, very good service at both ends of the rental; fuel non-leaded super instead of diesel as marked by assistant in rental contract. "

BARCELONA, ES - Reviewed by SCOTT - 29 July 2016

" First reservation with Budget was accepted and paid for even though I had indicated that the car would be driven to another country. It turns out Budget would not allow that so I changed to Dollar for an additional 80 euros. Somebody on your end should not have allowed that first reservation to be processed. "

" Dollar was very slow at the Barcelona Airpory T2 counter. The agent told me the car was in perfect condition yet it had many minor scratches and other imperfections. When I returned the car the agent used an electron microscope to examine the car and found a scuffed hubcap. Still awaiting issues with that. "

SANTIAGO, ES - Reviewed by BERNARD - 29 July 2016

" due to delay of flight: were not able to recieve my car!!!!! 01:00 pm, taxi downtown, hotel to stay the night, 09:00am taxi airport cost all about 150€ extra!!!!!! If I had not call Auto Europe I had lost my reservation next day!!!! I rented for 23 days!!!! I was lucky because one guy did not call and lost his reservation at the next day! "

" due to delay of flight, were not able to recieve my car!!!!! 01:00 pm, taxi downtown, hotel to stay the night, 09:00am taxi airport coast about 150€ extra!!!!!! "

MALAGA, ES - Reviewed by JAN - 12 July 2016

" All Ok, except no possibility to extend rental "

" All Ok, except no possibility to extend rental "

BARCELONA, ES - Reviewed by ANATOLII - 11 July 2016

" I''m not satisfied because of insurance issue. When I was ordering a car I chose refundable expense option which I paid for. But on the dollar desk I decided to get full coverage expecting that refundable expense price would be either returned to my card or subtracted from full-cover price. nothing. writing emails to auto-europe didn't solve this issue. will never use autoeurope broker for renting cars. "

" expecting dollar to return blocked amount for full tank of gas. "

BARCELONA, ES - Reviewed by NATALIA - 10 July 2016

MADRID, ES - Reviewed by ALAN - 07 July 2016

" Perfect car, seamless pick-up/drop off. And a great price. "

SANTIAGO, ES - Reviewed by ALFONSO - 20 June 2016

" fácil de contratar y rapido aunque no recomendaria alquilar con hertz en Santiago no revisaron el cloche y Cuando ibamos a devolverlo revisaron hasta la mas minima mancha con lupa y linterna pedimos hoja de reclamacion y nos la denegaron. "

" El trato recibido en Santiago por el personal de Hertz fue malisimo, simplemente por no contratar el seguro que alli nos ofrecian porque ya llevabamos otro contratado. Pedimos hoja de reclamacion y nos la denegaron hemos tenido que tomar medidas denunciandolo en consumo. "

VALENCIA, ES - Reviewed by HOWARD - 18 June 2016

" Outstanding customer service. I made the reservation and as soon as I completed the transaction I realised that I had confirmed the wrong day (Friday, June 17th vs. Thursday, June 16th) I called right away and the agent made the change, with no fees and kept the same price, EXCELLENT! "

" Very nice staff and they even spoke English "

MALAGA, ES - Reviewed by DANIEL - 17 June 2016

" When I collected the car I was told that it was full, but that the fuel dial was faulty, showing the tank to be about 4/5s full. I accepted this assurance, however when I came to fill the tank up at the end of the rental the dial worked properly and was pointing to Full. Dollar lied to me - if I had returned the car 4/5s full they would have charged me extra to fill up the tank. The fact that I have given them fuel is unacceptable. "

VIGO, ES - Reviewed by JESUS - 11 June 2016

SEVILLA, ES - Reviewed by VALERIO - 21 May 2016

SANTIAGO, ES - Reviewed by SEAN - 20 May 2016

" Not for first time Car rental with AE excellent "

" Very courteous staff. Paperwork in minutes and a upgrade new car 4kms on clock. Returning car eually easy. "

BARCELONA, ES - Reviewed by JOHN - 13 May 2016

" I have one major complaint. My private family car is a Ford CMAX. I always request a Ford CMAX as rental car. I am always assured by Auto Europe that if CMAX was not available I would get a similar car. I have never received the CMAX and the car I do receive is never similar. "

" although my original contract was withDOLLAR the car rental was handled by HERTZ.. In this last experience with Hertz the woman handling the check-in of the car was not pleasant. Not a pleasant experience at the end of our vacation. But that's Hertz's problem. "

BARCELONA, ES - Reviewed by JOSE LUIS - 10 May 2016

" I BOOKED A DIESEL CAR, AND THEY SAID THAT THE CAR I RENTED WAS DIESEL, BUT WHEN I WENT TO REFULL DE TANK, THE CAR WAS NOT DIESEL,. I ASKED SPECIALLY FOR A DIESEL CAR REFULL MORE THAN ONE TIME THE TANK WAS MORE EXPENSIVE "

MALAGA, ES - Reviewed by ELIO - 06 May 2016

" Si, sono soddisfatto del Vostro servizio come anche del servizio di "DOLLAR". "

" 1. pick up: rapido, hanno tentato di vendere le loro polizze assicurative ma con un'insistenza moderata; il veicolo era diverso ma della stessa classe; il veicolo era praticamente nuovo (3600 km), super accessoriato e puito; 2. drop of: anche queste operazioni molto rapide e senza alcun problema. Unica nota negativa, che comunque non mi ha disturbato più di tanto, l'obbligo di pagare il pieno di carburante anticipatamente (€ 70,00) ad un prezzo decisamente eccessivo per la Spagna, poi sarebbero stati rimborsati se consegnato il veicolo con il pieno. Ho optato a consegnare il veicolo praticamente a secco per non aver problemi del minimo rabbocco 1/2 litri ecc.. Ringrazio per il GPS installato nel veicolo, avevo dimenticato il mio a casa. "

MALAGA, ES - Reviewed by MARCEL - 03 May 2016

" People on Hertz counter have heavily insisted to sell me an additional insurance that principally was already included in my contract with Auto Europe. Also the gas (full at car pick-up and empty at car disposal) turned out to be very expensive. Contrary to wat I was told on tel by Auto-Europe the second driver had to be paid. The car was recent and in very good shape. "

BARCELONA, ES - Reviewed by NUNO - 29 April 2016

" Very good service and always present to solve our problems. "

MADRID, ES - Reviewed by ORONZO - 27 April 2016

ZARAGOZA, ES - Reviewed by XIAO LIN - 20 April 2016

" Good service and staff. For a change they did not bother me when I did not wan't to take the excess insurance even when covered by my external insurance as they do in other airports. May be because this is a smaller airport, anyway good deal. "

MADRID, ES - Reviewed by JÓZSEF - 17 March 2016

" It was incorrect management of when I retunrned the car. Unknown reparation fee and administration cost was calculated for max, 20 Eurovalued cleaning problem. Wasn't information about it before car hire action. "

BARCELONA, ES - Reviewed by GORAN - 15 March 2016

" Great offers, good overview, fair pricing. "

" All worked smooth. Got stuck in a traffic jam, appreciated their 30min delay no fines policy. "

BILBAO, ES - Reviewed by MEHMET SINAN - 14 March 2016

MADRID, ES - Reviewed by EDUARDS - 11 March 2016

BARCELONA, ES - Reviewed by JACQUES - 08 March 2016

MURCIA, ES - Reviewed by JORGE - 08 March 2016

" Everything excellent "

" simply, economy and smart "

MADRID, ES - Reviewed by GEORGIOS - 05 March 2016

MADRID, ES - Reviewed by ENRIQUE - 02 March 2016

MADRID, ES - Reviewed by MANUEL - 19 February 2016

" No resulto lo acordado "

MALAGA, ES - Reviewed by ROLAND - 19 February 2016

" excellent choice and advise "

" located inside airport "

VALENCIA, ES - Reviewed by SERAFIN - 16 February 2016

" Yeeeessssss!!!!!!! "

" Brilliant!!!!!!!! "

MADRID, ES - Reviewed by FELIPE - 15 February 2016

MADRID, ES - Reviewed by MANUEL - 13 February 2016

LEON, ES - Reviewed by HAKAN - 11 February 2016

" Everything was fine. The only thing I would have changed is it would have been nice if you had informed me that DOLAR (the company that rented me the car) is HERZ also they could have a SIGN on the rentingplace. I had to spend 20 minutes going around in a taxi until we finally understood that DOLAR is HERZ. "

SEVILLA, ES - Reviewed by CARLOS - 09 February 2016

BARCELONA, ES - Reviewed by CARLES - 08 February 2016