Auto Europe
- North America
- Central America
CENTAURO SPAIN CUSTOMER REVIEWS
- 8.2
- 8.3
- 8.5
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CENTAURO SPAIN Car Rental Reviews
Average Rating for Centauro :
MALAGA, ES - Reviewed by ZOLTAN - 27 August 2025
" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accomodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pickup the car, totally unacceptable and not customer centric at all. "
" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accommodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pick up the car, totally unacceptable and not customer-centric at all. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SJOERD - 18 August 2025
" none "
" really scam experience when I drop off the car: there was some send in the vehicle which is normal. The Centauro employee charged an extra cleaning fee of 75 euros which is rediculous when you see the pictures. I will make an official complaint for this: I rent 6+ time per year a rental car and this treatment is completely new for me: a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MIGUEL ANDRES - 14 July 2025
" AutoEurope is trying to help me get my refund. I will refer to a friend depending on the outcome. "
" I was not allowed to take the car. Although I presented my international driver's license and my Canadian Driver's license, the Centauro workers told me that I also needed a Canadian passport stamped with an entry stamp and my return ticket to Canada. They claimed these conditions are in their policies but refused to show me. This was not made aware to me. In addition to the 127 euros that I lost with you, I also lost money on the reservations that I made for that trip (hotel, sightseeing). I have made a claim to AutoEurope and expect to be refunded. This treatment was terrible and unfair. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by JONAS - 25 June 2025
" All ok except there were no indication on the voucher that centauro was located off-site. Took me a good half hour running around the airport searching for centauro. I called them and they gave me instructions. This should have been written on the voucher "
" Long wait in the sun. But once I was attended it was fast to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PABLO - 23 June 2025
" Fue una de las peores experiencias que he tenido en todos estos años. Tengo 81 años y termine agotado después de tratar a la compañía Centauro "
" Camine por todo el aeropuerto por el lapso de 50 minutos para tratar de encontrar alguien de Centauro y no hubo forma. Tuve que alquilar otro auto en otra compañía así que perdí mi reserva "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MORTEN - 17 June 2025
" ok car for the money "
" Ok service for the money "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JOUKO - 25 May 2025
" The insurance things were really confusing once again only this time even more confusing then before. Centauro did all they could to confirm to me that placing the reservation through Autoeurope is a bad idea. They robbed me with the combination of the threat of non compliance of the insurance bought through Autoeurope and the high risk involved. Earlier Autoeurope's policy was understandable, but this time it was not. It's likely to be last time with both AUtoeurope and Centauro. "
" Read below the comments about Autoeurope. The customer experience is a combination of Autoeurope and Centauro. Distinquishing the two in the customer perspective is not helpful or relevant. You are trying to suboptimize service too simplistically. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUHA - 18 April 2025
" Good service portal! "
" The car had rather many damages but they were well documented for my docs "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JAKUB - 18 December 2024
" Car rental is not based on airport, you provide wrong information. I did not pickup car "
" Car rebtal is not based on airport, you provide wrong information. I did not pickup car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by HEMANT KRISHNA - 15 December 2024
" Emergency assistance was very helpful and prompt. "
" Smooth experience. Had a Flat tyre. Received a replacement vehicle seamlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ARNOLD - 24 November 2024
" Excellent experience "
" Worked like a dream from start to finish. Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MARIAN - 02 November 2024
" Very good and friendly customer se4rvice, great car and superb location. Would definitely come back again! "
" Great location, car and customer service. 5 out of 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by HOLGER - 24 September 2024
" N/A "
" is was brilliant. The pick up was fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEKSEJS - 19 September 2024
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VIT - 09 September 2024
" Reliable company . "
" Centauro does a professional business, no aggresive push to buy additional services. While collecting the car I had to wait about 40 minutes, but that was simply due to a high number of incoming clients. There was enough staff, no unnecessary delays. Unlike some other car rental companies in Malaga, Centauro does not try to charge customers for "invisible" scratches in case one does not buy the so-called full cover (which was my case). To sum it up – recommended, reliable company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALEKSEJS - 26 June 2024
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by KELD - 03 June 2024
" Worked with Autoeurope many times in Europe and USA. It works perfect. "
" Everything worked perfect. And very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 03 June 2024
" AutoEurope is my aggregator of choice. "
" Brand new vehicle, yet staff at counter extremely pushy to buy their own insurance and to prepay for gas. At the point I made it clear that I will definitely not purchase anything extra (having my own excess insurance), the clerk snapped something like "then expect no support from us, no confirmation whatsoever, we will just take a minimum of 400,-EUR off your caution no questions asked, and no further documentation will be provided". So they basically lure you with low basic fare and then push you into overpriced extras. Much like a Ryanair experience. Will not repeat. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALEKSANDAR - 08 May 2024
" The car was perfect, it was hybrid and I enjoyed it a lot! "
" My only concern was that when I picked the car, it had scratches on the front right door that wasn't described in the contract. So I made a video of the damage, including a person from Centauro explaining that it had already been there. I just wanted to make sure that I wouldn't be charged for something I didn't do. Later I had no issues when returning the car as it was the same person and I didn't have to explain anything. They immediately unblocked the deposit and haven't charged me anything extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by GIOVANI - 19 April 2024
" Good "
" Amex card was not accepted, is the first time I've seen this and it was a big inconvenient for paying deposit "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by CHERI - 13 March 2024
" All went well "
" smooth & easy (only tricky to get out of the city from this location) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ARUNAS - 11 February 2024
" Centauro staff must NOT be aggressive. That is annoying. But I am happy with Auto Europe services. "
" Aggressive selling of their own car insurance for zero excess. Do not listen to their customer saying that insurance is not needed as customer has his own personal insurance. Attitude MUST be improved. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LASZLO - 30 November 2023
" Great car for reasonable price! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUZANNE - 10 August 2023
" New car "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREI - 30 May 2023
" Everything is great, reliable company. "
" Quick and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DIMITRIOS - 04 May 2023
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROSA KAREN - 02 May 2023
" Same as above :-) "
" Next time in Spain, I will book my car with Centauro :) very efficient staff both at Pick-up and delivery - very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NICOLAE-CATALIN - 28 April 2023
" I am very satisfied about the car rental experience with Auto Europe. It's my first time when I use their offers and not going directly to the rental car companies. Great additional insurances at good prices that make you feel relaxed using a rent car in a foreign country. I will definitely use their services for the future. "
" Great experience with Centauro, cars conditon, airport shuttle. Friendly and helpful staff. Not having at my arrival the type of car I booked, I received a bigger car, without additional fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ARIE DAVID - 27 April 2023
" normally I had good experience with you, waiting to get answers for all I wrote above "
" in your site it was written that the desk of this company is in the terminal. it was 1o min drive and I waited 30 till the shuttle appeared. in your site I added more money for full insurance. at the desk of cetaauro they explained that I don't have full insurance and I had to pay extra 42 euro. they also took from my card 109 euro for petrol in order to be cover if I will not bring back the car full. no company did this to me in the past "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RAYMOND - 07 April 2023
" Highly recommended car hire "
" Very efficient for a low price hire. Shuttle Pickup from Airport every 20min English speaking Spaniards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ELENA-ADELA - 08 January 2023
" N/A "
" The insurance packages were not clearly explained on the online booking form so I ended up paying two kinds of insurance, one personal and one for the vehicle, which raised my total cost without good reason, the vehicle one would have been enough for me. The counter staff did not offer to explain whether I could refund the personal one and only pay for the vehicle insurance. I could not connect my phone to the car system, the car play setting was idle and could not be activated. The GPS system was very slow and unhelpful and I could not use the GPS on my phone as I couldn't connect it to the car. In the end, I used the GPS system on my phone but it was very uncomfortable to drive like that. A phone holder would also be very useful. I appreciated that I didn't have to fill up the tank of the car and that the amount for the gasoline could be deducted from my deposit. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DIMITRIOS - 14 December 2022
" Centauro collected my email and they sent me commercial messages without my permission. I am angry with that and I will find the way to reply on this. "
" They collected my email and they sent me commercial messages without my permission. I am angry with that and I will find the way to reply on this. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PASCAL - 10 December 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by JURE - 01 December 2022
" Kind staff, helpful. "
" Kind staff, helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HERBERT - 08 November 2022
" Top "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - 03 November 2022
" Everything was as expected, good eficiente service. Thank you "
" Very pleased overall. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MIKAEL OLIVIER - 16 October 2022
" professionnel et adaptable "
" efficace et rapide "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RADOSLAV - 02 September 2022
" Overall experience with Centauro was very good. I would highlight that Centauro did not required a deposit for the rented car which was very forthcoming. "
" I really appreciate Centauro's business model not insisting on leaving a deposit for the rented car compared to the competitors "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by RICARDO - 28 August 2022
" Overall the rental was pretty smooth. "
" The car had been washed but was still not completely clean outside nor inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by MICHAEL - 07 August 2022
" Everythink worked out flawlessly "
" Trouble free pick up, travel & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by OLGA - 06 July 2022
" very satisfied, will come back when a rental car is needed again. good price/quality "
" very friendly staff and prompt handling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUIS MIGUEL - 16 June 2022
" All was smoth and easy. Friendly staff "
" All was smoth and easy. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FRANCISCA - 10 May 2022
" Clear site, good prices compared to competitors and easy to adjust on the site when changing car rental companies. "
" It is annoying that there is still an attempt to sell extra insurance while all insurance is taken out through Auto Europe. Misinformation was also given about Auto Europe's insurance. Price/quality was fine. Deposit for car and tank was returned quickly "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by TIHO - 24 January 2022
" Easy booking, good car choice, clear options, fast collection and drop off. "
" Amazingly friendly and helpful reception staff. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ZRINKO - 15 January 2022
" Great price for full coverage package and peace of mind "
" Everything was smooth, fast and without any problems, including airport transfer in their own organization. although, real test would be if there were any problems, how would they handle it. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by HENRIQUE - 13 January 2022
" Autoeurope has always been a trustful partner. Once again everything was clear and support from A to Z since the very first moment. "
" Small car than expected (Tipo vs Focus) hard to sit 3 people on the back seat, in particular 3 child seats. The offered alternative was way to expensive: no go(!) anyway the provided vehicle had a quite large quantity of marks and scratches and small damages. The supervisor was not helping (to say the least...) with the all process, not diligent, not supportive, aggressive... our goal was simply to be able to seat three children on the back seat. Next time I'll think twice before making a reservation here, perhaps there was a bad day. Anyway, the delivery process was painless, the staff was friendly and quite supportive on that day. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by RAZA - 07 January 2022
" Autoeurope has good customer support and i am happy with my experience "
" It was good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ERIC - 24 December 2021
" As always... to recommend. "
" Everything perfect except that the car was smaller than the one booked (lower category). However it's better a lower category with everything working. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by HOMERO - 02 August 2021
" Nice experience "
" Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANGELINA - 07 July 2021
" Efficient and smooth car rental. Also very friendly and competent staff. Will def use Centauro and auto Europe again "
" I would have preferred that somebody checked the car before I left the keys. Just to make sure that there were no issues later on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by TRISTAN - 09 June 2021
" No integration of data with car rental companies, reason for long check in... "
" 1h of queue at check in, only one person to attend. We got late by 20 min at checkout, they charged extraday plus penalty. Very unfair and unprofessional. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIELS - 10 November 2020
" Everything was absolutely perfect. "
" Everything was absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SEBASTIAN - 08 October 2020
" Autoeurope, you're great. Please don't work with companies like Centauro, it's illegal what they are doing and it's bad for your reputation. "
" First of all, over the counter they'll reiterate the 1050€ deposit again and again in many scenarios, just incase you didn't get it. (Or try sell you insurance which is 4X the rental price, no thanks) I took insurance through a third party, i'm pretty sure they make a note to get you on the return as soon as you say that. We diligently checked the car with photos and videos before leaving the place. The car was scratched, dented and not really in a great condition. Upon returning the car, all is well and good while he's doing the inspection... he then suddenly walks directly to the drivers door and says the key entry has been damaged by a thief (immediately assuming a thief did it, right?) and obviously, this same scenario is mentioned in maaaaany different comments on trustpilot reviews. Coincidence? No, I don't think so. Scum. Scum scum and a SCAM! Well played though, it's barely legal and they know it, please train your staff on how to lie and act a little better, it might make it more believable. You must think people were born yesterday or something? Centauro, please don't reply to this comment saying it's in your terms and conditions, we know that's legal paperwork to cover your cowboy business. PEOPLE BE AWARE, PAY THE EXTRA AND GO WITH A REAL COMPANY (sixt, enterprise, europcar, avis) This company will be exposed for what they are and end up in the dirt where they belong :) "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
IBIZA, ES - Reviewed by ZACCHEO - 03 September 2020
" Recommended "
" Very good experience. I don't understand why insurance do not cover Formentera. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANDREW - 23 August 2020
" Please see above "
" Staff were unhelpful and clearly didn't like bookings via a 3rd party. They were overly pushy in trying to upsell their insurance. The vehicle was not cleaned / sanitised to a high standard. The rear view mirror looked like a contaminated Petre dish. The instrument panel was grubby and the inside of the windshield was so dirty it was difficult to see out of at night. Other than the above the experience was great! (Sarcasm) "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by BJARNI - 09 April 2020
" I only used the car for 5 days do to the corona virus.I would like to have some refund to use as a down payment for the next time "
" I only used the car for 5 days do to the corona virus. I would like to have some refund to use for the next time "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SEVILLA, ES - Reviewed by PEDRO - 06 January 2020
" Generally the experience went very well. Only thing I would mention is that it should be clear at the moment of the reservation, the cost of the child seat is not included in booking cost "
" Indications on how to get to Centauro parking are very poor. Customer should have better information when booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 21 December 2019
" I really could not ask for a better setvice... "
" Ineeded help as 2 mobiles + 550 Euro's contained in an envelope.....Centairo are sending them onto me by Courier....Brilliant. J.Gillan "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTONIO IGNACIO - 18 December 2019
" Perfect "
" The antenna of the car was stolen and they charged me and extra fee of EUR 50 when the real cost of the antenna is around EUR 15 "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 04 December 2019
" I have used lots of car rental companies in Spain and find most of them ok. On most occasions, when returning a car, the agent has a quick look over the vehicle and then signs it off. However this time, the agent spent quite a long time, going all over the car with a bright light, seemingly looking for something. He discovered two wheels with marks and declared them damaged for which we were liable. As explained above, the car was already damaged with holes, scratches and dents and the imperfections to the wheels, would hardly be noticed amongst all the others. To see the damage you would have to go up to the wheels, with a bright light to see anything, particularly in the darkness of the carpark building. It felt like he was on some kind of commission, to find things wrong with the car, so as to penalise us and squeeze more rental out of us. Again, as explained above, I am sure the company will just pocket the fee and no repair will be made "
" The pick up was very good and quick. However, the car was bashed up with dents and scratches all over, we were not impressed. The worst was when we returned and was informed quite brusquely, that there was damage to two wheels, with the agent airily waving in their direction. We complained that it must have been like that when we picked it up, ( we hardly used it during the rental, except to go to and from the airport and our apartment ) but he said that as we hadn't mentioned it at the pick up, we were liable. This seemed unfair, as the car had lots of marks on it, as mentioned above. We had difficulty in getting him to actually show us the damage, which was hard to see in the poor light, and it consisted of two small scratches, hardly visible to the naked eye - he had with him a very bright light, so as to show up any imperfections. If you didn't know it was there, you would not have noticed it. We have been charged 600 euros, but I am sure no repair work will have been done to the car, as it would make no difference to the performance. I have often used Centauo and am a gold member, but this has made me think again about using them "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SEVILLA, ES - Reviewed by SERGIY - 20 October 2019
" Booking through Autoeurope web-site in the last 5 years I have never had problems with various car rental companies in Spain and Italy. Concerning settling a damage case with Autoeurope I can't say nothing - all my car rental ran smooth without damages. "
" From my own experience with Centauro in last 3 years in Barcelona, Palma, Alicante and Sevilla - the cars were always new and in excellent technical condition. In 4 of 6 my rentals I got upgrades from the class I paid for, last time in Sevilla even 5 classes higher - 7-sits SUV instead of small car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ETIENNE - 11 October 2019
" It depends of the solution on our damage insurance "
" We had an very small accident. Waiting on the pIcture of damage. Tehey debited us for Euro 225 "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by FILIP - 24 September 2019
" No comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANTHONY - 16 September 2019
" A good selection of cars and prices "
" Everything was very good apart from the wait time when we collected the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SIMON PETER - 12 September 2019
" the office is too far from the airport and the waiting time to pick up vehicle was too long. 30 minutes in qeue. they have no option to buy unlimited mileage. "
" the office is too far from the airport and the waiting time to pick up vehicle was too long. 30 minutes in qeue "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by VAKHTANG - 29 August 2019
" Very setisfied "
" Very setisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by VICTOR - 21 August 2019
" Didn't like the fact that the car wasn't full at pick-up and needed to return it at the same level. And the fact that they charge for the fuel at pick-up that they return at drop-off. A bit disappointed as I rented especially the full-full option. "
" Didn't like the fact that the car wasn't full at pick-up and needed to return it at the same level. And the fact that they charge for the fuel at pick-up that they return at drop-off. A bit disappointed as I rented especially the full-full option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICOLÒ - 10 August 2019
" Top "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IORDACHE - 17 July 2019
" I send a mail and nobody answer "
" I was late 30 minutes because of flight delay and nobody answer to phone or mail. I didnt get the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MARIA - 16 July 2019
" 2,5 hours waiting time to take a car, but the car was very good "
" 2,5 hours waiting time to take a car, but the car was very good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALEXANDER - 16 July 2019
" All good thanks... "
" All good.. I arrived at 8am to collect the car - the place was empty. I was driving away in about 12 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LETICIA - 11 July 2019
" Terrible!!!! The representative I spoke with on the phone from Auto Europa also seemed to be familiar with rental requirements. He kept changing his explanations. First he said we should not have a problem getting a car, then after speaking with Centauro girl he changed his explanation. "
" we showed up to pick up our car at the Centauro office and they refused to give us the car. The lady said I needed some international driving document. She said it was against the law to give us the car without that document. She even made it seem like it was just a requirement for "American" drivers. We prepaid for our rental and couldn't even get a refund. I understand there is a no refund policy in the case of cancellations, however in our case we did not cancel. We showed up to get our car, it just wasn't given to us. We ended up going with another car rental company and they gave us a vehicle even without that international driving document that the girl at Centauro said was "mandatory". Never again will I use Auto Europe or Centauro again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANTON - 08 July 2019
" The tank was not 100% full with gasoline. It was 99% full. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DAAN - 04 July 2019
" See above "
" Long waiting system where premium members although just arrived while I wait 15 minutes were serviced before me. I booked full full tank. I received a car with 85 % and should return 85%. That is undeable to get tour tank like that! So they earn liters of benzine (oil gas etc) of whèn returing customers return their car. Unfriendly staff "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by GABRIELE - 05 June 2019
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by MICHAEL - 26 April 2019
" I ha e used Auto Europe for over ten years. Always the best deals. "
" Great staff. Easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARNA ATTILA - 15 April 2019
" I will be a steady customer "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 01 April 2019
" Booking easy, to picking up vehicle excellent, very good service. "
" Good company, excellent vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MATS GUSTAF - 16 March 2019
" It works fine. I think that the filtering functions was a little bit more clear a whila ago. If I remember right it was possible to filter on full coverage as well as fuel full to full. "
" It took us approx 1h of waiting to get to the counter to get the car. They had 4-5 counters open and I had a ticket no with less than 10 person before. Amazing that they can make it so slow. All have prebookd cars but they still have to do so much adminstration. Centuoro should improve the process. With the new queing system telling the bookings that are in the quee, someone in back office can prepare the keys and papers so it should take like 3 min to get the car when you arrive to the desk. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by PETR - 17 January 2019
" I will send you emails what a Centauro man from Barcelona eirport sent to customerservice@centauro.net "
" I had got a bigger car than I payed for because they did not have Polo or similar. Later I have found that the car cannot be lockes even not machanically. So I was in workshop in Seo d Urgell and payed 13,50 euro for repair. and was calling to Centauro. After my return the Centauro man wrote something in Spanish to Consumer service with scan of receipt., I also ask to write them my mail. I did not get any responde. I ask for 13,50 euro back to my credit card. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JACQUES - 25 December 2018
" Good fair conditions all in all "
" Via auto europe fair competitive conditions apply .I am also VIP at centauro and dont get as Vip similar conditions at all .Hence i prefer yes centauro via autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BENGT - 18 November 2018
" no problems "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOSEPH - 15 October 2018
" Value for money car rental. No extra questions asked at the pick up point. Our only complain has been the drop off point which had to be the pick up point. "
" Car rental, and pick up were relatively easy. The only handicap has been the drop off point which the company insisted on being the pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by TERESA - 04 October 2018
" Auto Europe - fantastic price & service. Centauro - not enough staff to deal with the number of customers and they need to address the issue to the state of the cars - it would make sense for them to accompany the customer to the car to verify damage. While I was there every single customer came back into reception to raise issue with the damage to their hire cars which was not marked on the paperwork !! "
" Waited in a queue for over 40 mins while the assistant kept disappearing to deal with other customers outside. He went through the booking paperwork & said if there was any damage outside of that marked to come back to him. When I actually got to the vehicle there was more damage than car, it was filthy, hadnt been hoovered and the tyres were low on air. Most of the damage was not marked. I went back to speak to the same lad as I was told to do, he was rude and dismissive and told me to go and find someone outside, this was now over an hour after picking up the car. I eventually got someone to come and accept the damage to the car - they eventually offered to change but as I was not already late for an appointment I needed to leave. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SEVILLA, ES - Reviewed by DEUEL - 25 September 2018
" Great experience. "
" The services and product provided by Centauro exceeded my expectation. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BRUNO - 23 September 2018
" NA "
" Very slow pickup "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 15 September 2018
" Easy pick up and drop. Very nice staff, perfect experience with no problems "
" The staff were fantastic and the vehicle was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by EMRE - 14 September 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by RONALD - 04 September 2018
" Good price and efficient "
" Very good rental company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANILO - 14 August 2018
" good experience would use it again "
" It was all ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JUNEROSE - 02 August 2018
" Fraudulent advertising ‼️ You will be charged more than double of what you were told the price will be. You have no recourse to do so or forfeit what you have already paid. "
" I rented a car for what I thought was an incredible deal, 109 euros with Seguro Supreme. When I arrived to get my car I was told there was no insurance and I had to pay 146 euros more or put 1,050 euros on my credit card in case of an incident. The gentleman behind me heard the discussion and said he too had been told the same thing on line. He and I showed the young lady our online contract which said nothing about what we're told at the counter. I would never recommend Centauro to anyone. I prefer the truth up front. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TAMAS - 31 July 2018
" Good in finding the best/cheapest rentals. "
" Everything was smooth, we got an upgrade and we could pick up the vehicle 1.5 hours earlier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOLANTA - 29 July 2018
" Everything was good "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by LIANA MARINA - 22 July 2018
" All very good. "
" All very good and smooth operation. We got an excellent car - a new Nissan Qashqai with super nice options (although we had chosen a Juke from the website), but the new one was more then welcome! Very kind service, office within easy reach, parking just around the corner. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by IOAN-TRAIAN - 21 July 2018
" The price was good and the infos about car rental were complete. "
" It was a good contact with Centauri personel, and the check out of the car was quick; same for check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 11 July 2018
" Very good and efficient as always. The full supercover insure saves me a large amount. "
" The car had a recorded broken parcel shelf which was awkward to use. The car had three minor damages on pick-up which were not recorded and required me to return to the desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KIMIYA - 28 June 2018
" I have a great experience with AutoEurope and would definitely use them again in the future. "
" It took way to long to pick up the car. I think I waited in line for over 45 minutes. The counter staff didn't seem to be concerned about the customers time spent in line. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PAIAM - 28 June 2018
" The way the insurance is sold does not clarify that the full coverage is not included even if we think we have paid for it. "
" We were very disappointed to not have had a full tank at the moment we got the cars and the challenge to have to return the car with a very subjective statement of tank filled that was not possible to compute, and also we still did not get the invoice and the amount that was held from the credit card "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by JACOB - 21 June 2018
" The pick-up station is far from the airport "
" My flight arrived at terminal 1. The company offers shuttle from terminal 2 only ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 14 June 2018
" worked well "
" worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by GRAEME - 22 July 2017
" Very smooth service. "
" Smooth and efficient service delivered by helpful and friendly staff. "
MURCIA, ES - Reviewed by ARNI - 27 April 2017
" Auto Europe tolerated that I got ripped off by Goldcar just because I went through the american side of the system. I was told that I would not get the car because I did not purchase a no fault insurance. I called your office in the US and got no help. The result was that you took my money because it was an hour passed delivery of the car and I had to rent another car for additional money. "
BARCELONA, ES - Reviewed by VASILIKI - 09 March 2017
MALAGA, ES - Reviewed by RAMONA DOINA - 04 December 2016
MALAGA, ES - Reviewed by ANDREI - 04 December 2016
" ok "
" ok "
BARCELONA, ES - Reviewed by SERGEJ - 27 November 2016
" Insurance could be explained better "
" Centauro need to be more dtailed where to find their shuttle bus in t2 and this needs to be more visible "
MURCIA, ES - Reviewed by GRAHAM - 04 November 2016
" Having a family emergency we had to fly home three weeks earlier than expected. When taking the car to Centauro their staff member was extremely sympathetic and immediately refunded a percentage of some euros that they were able to. They said we had to contact Auto Europe direct for a refund of the car hire. Upon returning to the UK Auto Europe were extremely blunt and unhelpful - the young man said "we don't give refunds". I emailed to complain and was sent a link that did not provide me with the correct pathway and, eventually, gave up. We are three weeks car hire out of pocket. Would not recommend you. "
" More helpful, sympathetic and understanding than AutoEurope. "
ALICANTE, ES - Reviewed by DANIEL - 31 October 2016
MALAGA, ES - Reviewed by BOGDAN - 26 October 2016
" Everything was ok. They give me exactly the reserve car. When I came back with the car, they study just very quick the car and I had no problem to received back the blocked money. "
ALICANTE, ES - Reviewed by BULYCHENKOVA - 24 October 2016
PALMA DE MALLORCA, ES - Reviewed by ANTON - 04 October 2016
" I did not understand conscise directions to find shuttle bus in the airport. Had to walk around and ask other people. "
BARCELONA, ES - Reviewed by REIN - 02 October 2016
VALENCIA, ES - Reviewed by GEZA - 26 September 2016
SEVILLA, ES - Reviewed by HARSHIL - 15 September 2016
" Ive been charged twice for the insurance. Once by auto-Europe and once by centauro. I've sent the details of the same to the auto- Europe company. Still haven't had any response back. "
MALAGA, ES - Reviewed by THOMAS - 13 September 2016
PALMA DE MALLORCA, ES - Reviewed by JENS - 09 September 2016
" Friendly and well informed people "
" Problems with Creditcard, but the card was ok "
MALAGA, ES - Reviewed by THEODORA - 07 September 2016
" Good service and no rush or pushing you to make any choices. Very kind. "
" Only negative point is that they keep trying to sell their own insurance even though we already said we covered our insurance with Auto Europe. "
VALENCIA, ES - Reviewed by ONDREJ - 06 September 2016
" Im sory but I was not happy. I have to pay 154 ? extra for insurance and next 110? deposit in case I did not fill up fuel. 85 ? was refundable but 25 ? was not ! It was as a fixx charge - i do not know for what ?! I think Im asked about diesel car we got petrol car... "
" They did their job but my booking through your company takes me good feeling from this rent a car.. "
ALICANTE, ES - Reviewed by ZIGMAS - 06 September 2016
" Everything was done in professional way. "
" The service was good, quick, based on mutual trust and not expensive. "
SEVILLA, ES - Reviewed by MANEL - 01 September 2016
VALENCIA, ES - Reviewed by MICHELE - 29 August 2016
PALMA DE MALLORCA, ES - Reviewed by RAMUNAS - 19 August 2016
ALICANTE, ES - Reviewed by WILLIAM - 17 August 2016
" Easy and cheap "
" Excellent. "
ALICANTE, ES - Reviewed by CATHERINE - 15 August 2016
" very good service. "
IBIZA, ES - Reviewed by ANGELO - 15 August 2016
" Good car. We Has been unlucky because their car wash was broken and we received the car 1 hour later than normal. "
ALICANTE, ES - Reviewed by DEBRA - 05 August 2016
" I resented the fact that the agent tried to "scare" me in to buying more insurance. There was nobody there for return...lots of customers had to just drop keys in box "
PALMA DE MALLORCA, ES - Reviewed by WOLFGANG - 31 July 2016
" All went well & smoothly, no complains. "
" Some more visible signs to the shuttle bus at the airport in Palma could be helpful. Service at the car rental was quick and friendly, the car was perfect - no complains. "
PALMA DE MALLORCA, ES - Reviewed by GÁBOR - 27 July 2016
TORREVIEJA, ES - Reviewed by ALIREZA - 17 July 2016
" I experienced a fantastic drive with a good car and the best price "
" I experienced a fantastic drive with a good car and the best price "
PALMA DE MALLORCA, ES - Reviewed by GUNTRAM - 17 July 2016
ALICANTE, ES - Reviewed by PETER - 13 July 2016
" we were very satisfied with the car NISSAN MICRA, ford fiesta was not availabe. and we have made an additional insurance at the airport (as usually) though we know that it is not necessary. (Mallorca Police). What do you think about this full insurance - necessary or not ??? if we don`t make this#insurance at the airport Centrauro office, it may be that we can*'t got a car or that we have trouble with damages which do not belong to us.. ..... "
" all has been very well. nice people at the desk. "
BARCELONA, ES - Reviewed by REGINO - 12 July 2016
" Prices are very competitive and easy to book a car. "
" I am sorry for my late reply as I thought I already made my comments. My family and I are still travelling when I received your email and I prepared to use a laptop for my reply and not a smart phone. Here is my comments; When I picked up the car, the body and wind screen was not clean. Traces of rain or water to the body are visible. I have to cleaned the windscreen for better view.I had taken a picture for proof. Upon driving at about 100 kms. towards Madrid the car had a flat tire at right rear side. Parked at the side of the road and a car stopped and pretend to help but end up robbing us. I lost my back pack and my daughters hand bag with our money,passports,credit cards,cell phones and jewelries. But luckily upon driving for about 5 kms to the Police Headquarters to report the robbery, we found my back pack and my daughters bag seating besides the road but no more cash and jewelries. Thank God all the documents are back. Upon discovering that we were been robbed,It was about 12:00 ( + - ) noon, I called up Centour Office in Barcelona Road assistance, it was just a few seconds the robber left. I had told him the incident but No assistance I got from their side. If only they did something, reported to authorities the robber maybe had caught as they are still inside the motorway. We managed to replaced the tire using the Spare and drove to the Police Station to file the complaint. Then drive to Madrid for about 600 kms. Arrived in Madrid around 11:00 PM. This is because we have to spend few hours with the Police and also cannot drive fast as the car is only using a spare tire. In addition, it was raining and the wiper blade cannot wipe the windshield and instead it blocked the view and I cannot see anything. As mentioned above,I had taken pictures to show how dirty are the blades. I did called up Barcelona office at about 08:30AM the next day and spoken to Mr.Marcos and ask him about the status of my car tire. But unfortunately, he does not have any clue what I am talking about after giving him my car Plate Number. I am expecting that everything had been arranged after a lot of hours had been reported it. That is my reason why I did called Barcelona road assistance upon leaving police station to inform them that I am already on the way to Madrid so that they can arrange a tire replacement when we arrived in Madrid. I told him where I am staying and asked to give me the address of nearest Confort Car Service. Considering it was my first time in Madrid I only managed to find the place at about 14:00 PM but then the shop do not have a tire on stock. I told him to look for the tire size and just advise me when he find a correct size. Went to 2 places but then no stock available. This time I told him to look first as I do not want to drive all over Madrid finding tire. Luckily we managed to find a tire, fixed and completed it at 19:30 PM. I do not think your road assistance crew knew how important to have a spare tire to drive in a highway and how unsafe to drive with a spare tire for 600 miles. Spare tire/rim is only designed to drive the car to the nearest repair shop and not for long driving. We are a group of 6 with my family and we intend to visit Madrid for touring. This is also our first time in Madrid. We had just wasted our holidays because of the tire. If only we did not had a flat tire,we will not STOP on the road side. And if everything had been arranged when we reached Madrid, we will not spend the whole day looking for tire. You may need to considered to train your road side assistance crew as it is useless. I had been renting a car to a known company and their road support are very reliable. I even told Mr.Marcos that I would like to change the car if the tire cannot be changed as I do not want to drive with a spare tire and no spare in the Hi way. And his reply was shocking as I will only get a replacement car in Barcelona. I had taken a complete insurance and I understand that lost of personal things are not included. But in my case I will not be robbed if we are cruising continuously. We only Stopped due to a flat tire. I am waiting for your response. Yours truly, Regino CG "
MURCIA, ES - Reviewed by ANDREA - 08 July 2016
" All fine; good price "
" Good service, good car, no issues. I recommend "
PALMA DE MALLORCA, ES - Reviewed by ERNST - 05 July 2016
" We have chosen Centauro. It was the right decision. "
" The documentation concerning the existing damages was complete. The procedure for eventually new damages was very well explained. Waiting time for the shuttle when arrived, was 20 Minutes. The waiting time for the service in the office of Centauro was 15 Minutes. The service itself was excellent. The shuttle from Centauro to the terminal was without waiting time. "
PALMA DE MALLORCA, ES - Reviewed by WOLFGANG - 05 July 2016
BARCELONA, ES - Reviewed by GABOR - 04 July 2016
" Quick and efficient "
" It was a bit difficult to find Centauro because it is outside of the airport. We received a very good almost brand new car. The speed and level of service at the car rental was acceptable. A very good thing was that it was easy to contact Centauro from home after I gave back the car to check the status of the deposit and the petorl refund. "
PALMA DE MALLORCA, ES - Reviewed by CHRISTIAN - 14 June 2016
" Very good. Please don't change conditions. "
" Very good. Please don't change conditions. "
PALMA DE MALLORCA, ES - Reviewed by HENRY - 05 June 2016
" Excellent service; friendly, helpful and knowledgable staff "
" Staff always friendly, prompt and speedy service "
MALAGA, ES - Reviewed by ANTONIO - 01 June 2016
" when I left the rental car the clerk was really kind.He drove bringing me and my fellows by courtesy car directly to the airport "
" a little but good one company "
MALAGA, ES - Reviewed by NORBERT - 30 May 2016
VALENCIA, ES - Reviewed by BRUNO - 18 May 2016
PALMA DE MALLORCA, ES - Reviewed by CLAUDIA - 16 May 2016
IBIZA, ES - Reviewed by RONALD - 10 May 2016
" Good clean car. Registration process took too long. "
ALICANTE, ES - Reviewed by FRED - 10 May 2016
" Very efficient and helpful. Every transaction is painless and straightforward. Well done to your teams. "
" Very good quality of vehicle and good overall service. "
PALMA DE MALLORCA, ES - Reviewed by HENRY - 05 May 2016
" Staff is always polite, cars are good and no long waits. "
IBIZA, ES - Reviewed by MARIA - 28 April 2016
MALAGA, ES - Reviewed by FREDDY - 27 April 2016
IBIZA, ES - Reviewed by OSCAR - 23 April 2016
" Ok "
" El vehículo era el correcto a la categoría solicitada . Personal atento , correcto y la recogida fuera del aeropuerto fue rápida y sin problemas "
PALMA DE MALLORCA, ES - Reviewed by HANNES TORNADO - 23 April 2016
MALAGA, ES - Reviewed by HENDRIK - 21 April 2016
" Change of car rental company was no problem. "
" Perfect service, very nive new car, diesel instead of gasoline for the same rental price. "
PALMA DE MALLORCA, ES - Reviewed by HEINZ-DIETER - 16 April 2016
ALICANTE, ES - Reviewed by GOTTFRIED - 14 April 2016
ALICANTE, ES - Reviewed by TERJE - 07 March 2016
PALMA DE MALLORCA, ES - Reviewed by HENRY - 05 March 2016
" Every time we use Auto Europe they are very polite and helpful and do their best to get the lowest price and the car that suits our needs. "
" They too are very polite and helpful. "
MALAGA, ES - Reviewed by FREDDY - 04 March 2016
BARCELONA, ES - Reviewed by PAWEL - 25 February 2016
MALAGA, ES - Reviewed by JAN - 25 February 2016
ALICANTE, ES - Reviewed by WOLFGANG G. - 19 February 2016
" To date positiv impressions, this over more than 10years. "
" Das Fahrzeug war älter und der Allgemeinzustand entsprechend. Bei der Übernahme wird man nicht auf die Altschäden hingewiesen, man läuft also Gefahr etwas zu übersehen und dann haftbar gemacht zu werden. Besonders problematisch war, dass der Reifendruck extrem zu niedrig war, was sicherheitsrelevant ist. "
PALMA DE MALLORCA, ES - Reviewed by UWE - 18 February 2016
" All was right!!! "
" All was right!!! "