Auto Europe
- North America
- Central America
BUDGET SPAIN CUSTOMER REVIEWS
- 7.8
- 8
- 8.5
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET SPAIN Car Rental Reviews
Average Rating for Budget :
BARCELONA, ES - Reviewed by BENJAMIN - 13 July 2025
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAKOTAH - 13 July 2025
" We didn't get pressured to do the extra insurance but opted to bc we did ask for an extra day and they made it easy for us. Would book again thru Auto Europe "
" It was a great experience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREA - 10 July 2025
" We are fully disappointed "
" The self liability policy is unclear until the moment whet the car is picked up. In the autoeurope confirmation and booking process it is stated that max liability is around 2000 eur. However at the desk they informed us that the liability is 2250 eur per each damage at the car, meaning that if the full car is destroyed, possibly the full price of the car should be covered. We felt this as scam. We bought on spot the insurance for extra 140 eur. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MAXIM - 09 July 2025
" Generally satisfied. "
" The sample model (Kia Sportage) that was advertised is much bigger than what we actually got (Cupra) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by NIKITA - 10 June 2025
" You voucher information was incorrect. It showed that the booking office on Tenerife is closed at 20, while my flight was delayed and coming later, at around 21. Based on this information from voucher I nearly canceled my car booked with your staff over phone support. Only absence of reasonable alternatives available with no money loss stopped me from canceling booking and I decided to arrive there and then decide at place. How much positively was I surprised with Avis that the booking office works till 23. However, in alternative case I would have canceled booking against my need using your false information. Unhappy!!! It costed quite some anxiety for me. I'm sure my calls are recorded, so you can proof this information. I require compensation for that, please contact me. "
" No problems when you have car with full insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MADRID, ES - Reviewed by CARLOS - 25 May 2025
" R "
" R "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS PALMAS, ES - Reviewed by ANDREJ - 06 March 2025
" Ok "
" Mixed fillings, because they didn't find keys of first car, then i got totally different car with wrong contract. At the end everything was OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by MARTIN - 06 March 2025
" Overall it was fine. The booking is easy. "
" Regarding staff and vehicle itself was very good. The pickup was fine. However the drop off of the vehicle was not very good. Due to the parking house being refurbished it was quite difficult to find the box to drop the keys into - some additional signs would be nice. Also to the exact entrance to the parking house itself was not as easy to find as I would like. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBIN - 26 February 2025
" All good. "
" Overall good, but could have had more counter staff to make the pick up process quicker. And whilst the car itself was OK, it could have been better. Not the easiest to drive and had almost 100k on the counter. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS PALMAS, ES - Reviewed by OLIVER - 28 January 2025
" Price was a bit high, but Staff and vehicle were great. Airport drop off was a bit of a mess due to airport design, not Budget's fault. "
" Price was a bit high, but Staff and vehicle were great. Airport drop off was a bit of a mess due to airport design, not Budget's fault. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CRISTIAN MARIN - 09 January 2025
" Good service by autoeurope, which I always check for car rent. "
" Everything went as expected, no surprises. The indications about the meeting point for the shuttle were clear but I should have been told that I need to call for the shuttle pick up. They did not answer my first call and I was a bit worried. Anyway, the location is very close to the airport and they came very quick to pick us after the second call. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JUAN MANUEL - 29 December 2024
" Slow process to deal with car problem. Wrong deductions from credit card "
" Slow process to deal with car problem. Wrong deductions from credit card "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by LADISLAV - 23 December 2024
" I use autoeurope very often and are very satisfied. "
" The staff for both check out and return were great, helpful and efficient. The car was absolutely perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ALDO - 19 November 2024
" OK "
" OK! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ERIK - 19 October 2024
" Same Budget person met us in the counter when we arrived and also in the drop off and she did superb job (10 out of 10 so to speak) - fast, calm, clear. "
" 650€ reservation on my credit card (sort of extra insurance) has not been released (10 days from the drop off). You might call it normal because every rental company does that but I'd say it's not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DANIEL - 02 October 2024
" Auto Europe EU was a better experience than Auto Europe US. A better price and more options concerning insurance abroad. "
" They were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANDREY - 12 September 2024
" all great with auto europe, thanks a lot for your service! "
" We needed to wait 2 hours to take a car, because it was many people from diff flights and only 2 personal of avis / budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARTIN - 03 September 2024
" Nothing to mention. "
" The desk is understaffed or their systems are very slow or both, but it took between 15 min and 30 min per customer to get their car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by WASYL - 13 July 2024
" Everything was nice and cool "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FLORINA - 19 June 2024
" Very satisfied. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VIKNESVARAN - 09 June 2024
" Auto Europe is useless, I will never rent a car thru you, I ended up renting directly from Sixt.. thank you for eating my money for nothing, I have burned $700.. "
" Useless staff , did not allow me rent a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by STILIAN - 28 May 2024
" Always good service "
" Fast, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGUERES, ES - Reviewed by SOLVEIG - 20 May 2024
" I am a swedish citizen live in germany and I have german license. Thet dis not give the car. I want my money refunded "
" Had prepaid the car, was there on time. I live in germany with a german drivers license and have a swedish passport. They did not give me the car! i want my money refunded "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ELIAS - 13 May 2024
" Always great - my go-to car rental website! "
" All great, tho no dropoff staff available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ASSEN - 10 May 2024
" Everything was fine "
" Perfect ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SERGEJS - 07 May 2024
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by IN TCHANG - 02 May 2024
" It has been consistently good like my past experience using Autoeurope "
" Ir "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ERIC - 29 April 2024
" Never had any problems "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EL HIERRO, ES - Reviewed by DU?AN - 30 March 2024
" Fair rental conditions and good price "
" Fot the second time Budget at El Hierro and again everything perfect and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAIN - 23 March 2024
" Very positive indeed "
" Very good experience, clean car, extremely helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by INTCHANG - 19 March 2024
" Consistently good experience with Auto Europe "
" My Budget difference was much better this time. No add-on sales pushing, very transparent policy, and quick process. And no scam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by LENKA - 17 March 2024
" Great experience. "
" Great service. I couldn't find a garage at the airpoirt very early morning for a drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PASCHAL - 13 March 2024
" My flight EI582 was cancelled by Aer Lingus on the morning we were travelling. Would it be possible to have the voucher refunded? "
" My flight EI582 was cancelled by Aer Lingus on the morning we were travelling. Would it be possible to have the voucher refunded? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CLAUDIO - 04 March 2024
" everything as planned "
" Mostly fine, but it took to much time to drop off the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by LADISLAV - 11 February 2024
" I have been a regular customer of Autoeurope and my experience with them is always pleasant. It is the rental companies where it can go wrong sometimes. "
" At check-in the AVIS staff could not locate our reservation, we were told our reservation was cancelled one day prior to our arrival??? I told them that I had called in on the check-in day in the morning and they fully confirmed the booking. No idea what could go wrong in the system but it was a scary experience at 10pm... It took them 15 minutes to find a solution but they did at the end. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PUBLIUS - 06 February 2024
" the indications given on how to collect the car were not accurate and it took us some time to figure it out since the car needed to be collected from a place in the vicinity of the airport "
" excellent and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by IAIN - 22 November 2023
" Used many times, good cancellation and comparison website. "
" Good car and fair price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIANA - 03 November 2023
" Always good "
" Cheating with fuel charge at end. I fully filled the tank but they still charged a fee (based on km driven) "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LA CORUNA, ES - Reviewed by ALAN - 20 September 2023
" overall very good "
" Offered an upgrade which we took. 100km into our journey we had tyre pressure warning so had to find somewhere to check the tyres. Then had to find out how to re-set the warning ( and handbook was in German!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by MUSTAFA - 27 July 2023
" Was good, had no problems "
" in your system it says 150 euros deposit but budget said that autoeurope gives wrong information and took more than 150 euros deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by DAVID - 19 July 2023
" Fast and efficient with good communication of information "
" Pleasant experience and smooth process. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by NIALL - 22 June 2023
" Good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BRADLEY - 21 April 2023
" Booking was good "
" Car had damage on the wheels which I documented upon pickup, but they are trying to charge me for a mark on the RH front rim. They should always have someone available so that when you drop off the car you can defend your position. But when no one is around and you have to drop the keys in a box no way to defend the allegations. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 30 March 2023
" Auto Europe fine. Budget are fraudulent. "
" Claiming for damage to bumper already noted on rental form. Also claiming for minor damage to wheel not visible in dark garage on pickup . I did not hit anything. Disputing through Mastercard coverage. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JUDIT - 24 March 2023
" Will take BUDGET again! "
" They are uncomplicated, friendly, fast and have good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EARL - 20 March 2023
" Would highly recommend AutoEurope but not Budget at Alicante "
" Counter staff was more interested in upgrading me and getting me out of an automatic, as they only seemed to have larger automatic cars left. Charged me 77 euros for fuel, unsure what this was for, as I thought we had full to full handed paperwork and told where the vehicle was ( bay 154) not shown it or around it. Not interested in us as a customer only as an upsell! Still unsure of what I should have paid ! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by GHEORGHE - 29 November 2022
" Good "
" The tank was not full, as we were told! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAMJAN - 13 November 2022
" everything went smoothly, luckily we didn't need the insurance "
" quite a few cars to choose from, the chosen car exceeded expectations, no problems with returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by FRANCISCO - 19 October 2022
" Offering a booking with an extra baby seat included in the total price and stating it in the contract and then having to pay extra for the baby seat even though it was contractually agreed on the agreement is a no go. "
" First of all, I booked a car with a baby seat. I payed the total sum. To my surprise, when I arrived at the check-in counter, Budget charged me extra for the baby seat, even though in the contract with autoeurope the baby seat was included in the payed amount. Over an hour after I drop off the car and gave the car keys to the responsible worker and got her "ok" after a short inspection, I got an email from Budget stating about some damages to the car which I absolutely don't recollect seeing while washing the car before dropping it off. As I was passed the security check at the airport, there was nothing more I could have done, rather than report what has happened and never book Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by VIKAS - 18 October 2022
" Overall, was a nice experience with Budget and AutoEurope for Malaga booking. "
" The GPS was not very good in terms of size, it's placement in the car and it's verbal navigation. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by SHEETAL - 17 October 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SERGEJS - 25 September 2022
" Would like to get back fuel deposit at the end "
" I have returned the car with a full tank, but still have not returned back the fuel deposit taken from me when I picked up the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALGECIRAS, ES - Reviewed by HICHAM - 31 August 2022
" Was good "
" Everything was good except the car category which was one level below that I made a reservation for. Seat arona instead of leon "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by SILIVAN VALENTIN - 21 August 2022
" the price was a bit high. A 20-25% off for this type of car should be a better deal or a car with more options for this price. "
" everything was great but the car had basic options, nothing premium. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHANNES H F - 07 July 2022
" Works very well as long as you do need to contact the call center. "
" Signed up for fast pass, but no Budget employee available, still had to queue over 30 min to hear that I should have been more persistent for the employee to give me the car key. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RAUL - 10 June 2022
" Easy and trustable "
" 2 hour queuing to get a car. I don't recommend that to anyone. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DIMITRIOS - 01 June 2022
" Expensive service. Complicate rules on renting a car. "
" The full cover car insurance was very expensive. I booked an Opel they gave me a Citroen. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANJA - 30 May 2022
" I am very satisfied with AutoEurope "
" Extra cost for airport pick-up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRUCE - 07 May 2022
" A general comment after using Auto Europe to hire cars though a number of companies is about paying extra fees to have a second driver. Charging 10-20 euros extra per day to have a second driver is tantamount to price gouging. There is no additional work load or risk to add a second driver so how can the rental companies justify such fees? "
" Budget stall were professional and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOSEPH - 30 April 2022
" a "
" Booking made in English but Budget sent me to check in online in German with no possibility to change the language. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 02 March 2022
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KORAY - 23 February 2022
" We lingered a lot in the first recording, but it was good. "
" We lingered a lot in the first recording, but it was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HAKIM - 18 February 2022
" Nothing to complain with AutoEurope "
" The vehicle was not very clean and small like a toy. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by OLEH - 15 February 2022
" Had a negative experience with RENTALCAR. We decided to change the rental company and were completely satisfied thanks to you. Now we are your grateful customers!!! Thanks a lot ! "
" We received the car in excellent condition and a class above. Our trip to Spain thanks to BUDGET turned out to be very memorable. Thanks a lot ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BENJAMIN WEN XIANG - 05 February 2022
" I scare next time I book with other car rentals, I'll be charged with the full insurance scam. I'll recommend friends to directly deal with the car rental agency. "
" They charged me for the full insurance coverage when I didn't opt in as I have already bought full insurance with auto Europe. Hard to find their return office at atocha railway station. collecting car at Madrid airport was long and tedious too. They didn't mention that needs to be collected at terminal 4. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CORDOBA, ES - Reviewed by LUCA - 30 November 2021
" The staff has been friendly, no surprises with extra fees. Great car but some body damages and a momentary control light made the experience not completely seamless "
" The car was ready with a delay, but in exchange I got a free class upgrade, so pretty satisfied "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VALENCIA, ES - Reviewed by MARTIN - 29 November 2021
" Repeatedly satisfied. "
" Repeated attempts to upsell (e.g. to a convertible on a November day with thunderstorm forecast). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ADE - 30 August 2021
" Booking through Auto Europe is easy and sometimes good price. However, the car rental companies doesn't provide good service for the Auto Europe. So, as clients, we are having surprises at the car rental counters. "
" Counter staff were really unprofessional. We were 2 clients from Germany there at the same time. For both of us, the staff made up excuses in order to not provide us the car. They were very unfriendly and rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by VIT - 22 August 2021
" It was hard to find the Office at Malaga Airport. "
" The car has not a powerful engine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by THEOLOGOS - 20 August 2021
" The best "
" They did not refund me 4 days after returning with full fuel the car.. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by SHANE - 10 August 2021
" Very happy with Auto Europe. The staff who man the phone lines were extremely efficient. One small note I would suggest. My booking had to be changed from Enterprise to Budget but my email confirmation from Auto Europe didn't highlight this. This led to a lot of confusion at the Enterprise desk - a delay of 30 minutes and a phone call to Auto Europe before we realised what had happened. If the car rental company is changed, I think that information should be shared via email with the renter. Again, the staff in Auto Europe were a pleasure to deal with. "
" The budget staff were very friendly. One issue I had was exiting the car-park in Bilbao airport. The barrier did not recognise the car. It took a number of calls via intercom, a reverse back and return to the office before the issue could be fixed. I noticed a number of other rental cars having the same issue. As it was, the issue cost me an hour of time to fix which led to a delay to my arrangements that day. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by AIVAR - 03 July 2021
" Smooth service "
" A new car, fast and accurate service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIHKEL - 08 June 2021
" Great place to compare prices across difference vendors. "
" Super nice staff at Malaga rail station. Everything went super smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by HUROL - 03 June 2021
" Highly recommended. "
" Budget Valencia train station is really perfect. Fast service for pick up and delivery. Especially the delivery is smooth. Good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARCUS - 11 May 2021
" It's always annoying you het offered a very expensive extra insurance by the rental company and that after insisting that it's too expensive they then come back with a much cheaper alternative, e.g. for full coverage except windows. Why not get the options straight away? Seems more fair and less salesy, especially appreciated after a long flight. "
" It's always annoying you het offered a very expensive extra insurance by the rental company and that after insisting that it's too expensive they then come back with a much cheaper alternative, e.g. for full coverage except windows. Why not get the options straight away? Seems more fair and less salesy, especially appreciated after a long flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by RAZVAN - 18 August 2020
" I am giving a 9 because the schedule received for the office in Bilbao was wrong. I got there and I was supposed to wait for 3h for it to open. I was in luck and somebody opened. It took some convincing to get them to handover the car (it was during their siesta time). "
" Everything was ok. The only thing that initially annoyed me was that I received a fwd underpowered SUV instead of rwd sedan. I thought I will get a BMW 3-series and instead received a VW Tiguan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIHNEA ALEXANDRU - 12 July 2020
" Satisfied. "
" Great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELEANOR - 12 July 2020
" Quick and easy, but as usual, the extra insurance means in the end it's not always that cheap "
" Quick and easy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BREE ELIZABETH - 22 June 2020
" I always like renting with AutoEurope, the booking process is very streamlined and efficient. "
" Everything went great, except for the drop-off. There was only 1 staff member and he took the keys without looking at the car and telling me he was unable to have the time to do it (I don't like to leave the rental lot without having the car checked and signed off), he said he would send me the ended agreement which I never received. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 22 June 2020
" Been renting for a total of five months. January 18, 20 Thru July 30, 2020. Four different rental contracts a rental agencies, not one problem. "
" Outstanding price, outstanding service and very good rental companies they work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by TOR ERIK - 12 February 2020
" All good, clean nice car "
" All good, quick and polite couter staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANDREI - 29 January 2020
" AutoEurope has great site but SuperCover from AutoEurope sometimes are not recognized. "
" Despite I had SuperCover with AutoEurope they make me buy another insurance from Budget :) I would prefer less officious service. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOSE RAUL - 23 January 2020
" Very satisfying ...! "
" It was my first time, renting a car in Europe anda I am very satisfied about the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VASILEIOS - 26 December 2019
" Never again. "
" Actually was a fraud.I booked through autoeurope and paid 177 euros,tax and everything included.Arriving to pick up the car the guy : 1.Said that i actually paid 130 euros to budget and the rest of the amount to autoeurope so i had to pay more. 2.Charge me more taxes,even when my printed booking saying that the amount i have paid was including taxes. 3.My credit card got stolen.We still had two more credit cards and cash but he refused to give us the car.The only options he gave us was to put my wife as a second driver so we can use her credit card for the deposit. To cut a long story short,we paid another 170 euros .Double the price of my booking. Very very disappointed with my choice. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MAHMUT UMIT - 23 November 2019
" Same as item 3 "
" I have rented numerous cars in many different countries until now, many times with Budget, but I have never come across a practice of charging for what is termed as " service fee" for receiving the car with a full tank. For that privilege (!!!) I had to pay EUR 29 which I consider a total rip off. Needless to say I dropped off the car with a full tank so that you can charge the same amount from the next customer. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - 13 November 2019
" Everything is OK. "
" Everything is OK. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by OLEKSII - 11 November 2019
" I paid for vaucher with super cover insurance €192.64 My expected paymant was 150€ and 80€ for additional driver. But during pick up a staff blocked 573.85€ on my card. So total amount which was blocked on my card is: 192.64 + 573.85 = 766.49!!! The car was returned with full petrol tank. Also the car was returned 02/11/2019 @ 22-30 this time was set on a blank by budget staff but in the invoice return date is 03/11/2019 @ 07:00 that is incorrect!!! And at the moment any response from the company about my questions. "
" I paid for vaucher with super cover insurance €192.64 My expected paymant was 150€ and 80€ for additional driver. But during pick up a staff blocked 573.85€ on my card. So total amount which was blocked on my card is: 192.64 + 573.85 = 766.49!!! The car was returned with full petrol tank. Also the car was returned 02/11/2019 @ 22-30 this time was set on a blank by budget staff but in the invoice return date is 03/11/2019 @ 07:00 that is incorrect!!! And at the moment any response from the company about my questions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARGUS - 31 October 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BOTA - 14 October 2019
" Relaxing, good vibes "
" Very sattisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by AURELIO - 12 October 2019
" I think I will not recommend it for work trips, because auto europe does not issue invoices and if you get the extra cover with auto europe, the amount will not be in the invoice that issue the car rental supplier. "
" It's being quite difficult to get the invoice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DEBORAH - 07 September 2019
" I like AutoEurope! The prices are good and for the moment the service has been good. The only problem I see now is that on the website I cannot get information based on living in Spain (a phone number to call the reservations center, for example). Now that I have had damages on the last rental, I will see how smoothly the refund process goes. The Avis agent at the rental car return told me it was better to buy their insurance because of the process involved in receiving the refund from AutoEurope (or another external supplier); we will see! "
" We had to wait TWO HOURS to collect our car, because the Avis/Budget office at the Atocha railway station was completely overwhelmed. There were two people working, although it seems that 3 were originally scheduled, and two people could not handle the volume on the last weekend of August. One of them had a problem of some kind for about half an hour, while the other one tried to handle all the rentals, but it was a nightmare. Two hours. We filled in a complaint form there. And when we returned the car we heard other customers making comments like "oh, are you still snowed under?" We had damages to the car and we were lucky that there was not a big queue when we returned it, but in the time we were there a line started forming... and there were only 2 agents working in the parking lot to process returns. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by KARLOS - 26 August 2019
" Worst experience "
" I had a problem with the car, I had to change my trip for this, I stayed 1 day without the car waiting for a replace that obviously I paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VALENCIA, ES - Reviewed by MAY - 23 August 2019
" terrible "
" terrible, no one answered the phone and even when answer the phone, no english. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MADRID, ES - Reviewed by JEAN FREDERIC - 23 August 2019
" 1. Not enough staff at MADRID airport desk / for a 15 AUGUST weekend, only 2 persons at the desk / After half hour, one of the staff left , only 1 person present at the AVIS / Budget desk , for TWO companies !!!! I had to wait 1 h 40 minutes to get the keys of the car . It takes 20 min. for each contract !!! My data are all given in advance so why does it take so long ? - I booked a Full to Full formula, so was it also in the contract . However , the fuel tank was nearly empty and I had to fill for 40 EUR gasoline. I even had to pay 46 EUR fuel guaranty if I didnt bring the car with full tank!!! - On the return of the car, a piece was missing ( left mirror casing ) that I had not noticed . Bugdet charges me for this 375 EUR !!!! The cost of this piece is max . 20 EUR. I had taken the SuperCover protection, so I hope that AUTOEUROPE will pay me back for this . In conclusion, very long and inexcusable delays to get the car and totally disproportionate charge for the damages ! I am really disappointed with my last experience with BUDGET Spain! For AUTOEUROPE, I can not answer yet , it will depend of the treatment of the cost that BUDGET wants to charge me and IF SUPERCOVER protection will pay back the costs. "
" 1. Not enough staff at MADRID airport desk / for a 15 AUGUST weekend, only 2 persons at the desk / After half hour, one of the staff left , only 1 person present at the AVIS / Budget desk , for TWO companies !!!! I had to wait 1 h 40 minutes to get the keys of the car . It takes 20 min. for each contract !!! My data are all given in advance so why does it take so long ? - I booked a Full to Full formula, so was it also in the contract . However , the fuel tank was nearly empty and I had to fill for 40 EUR gasoline. I even had to pay 46 EUR fuel guaranty if I didnt bring the car with full tank!!! - On the return of the car, a piece was missing ( left mirror casing ) that I had not noticed . Bugdet charges me for this 375 EUR !!!! The cost of this piece is max . 20 EUR. I had taken the SuperCover protection, so I hope that AUTOEUROPE will pay me back for this . In conclusion, very long and inexcusable delays to get the car and totally disproportionate charge for the damages ! I am really disappointed with my last experience with BUDGET Spain! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by RAMUNAS - 07 August 2019
" All good, will use service in the future. "
" Actually was communicating with Avis as Budget partner and everything went just smooth, no complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OCTAVIAN - 25 July 2019
" Everything ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MAKSYM - 15 July 2019
" I will never recommend Budget, cause of very poor service manager. I am tourist from Ukraine, i booked car via autoeurope not first time. When I come to Budget with my booking, first I heard that for my reservation I must give 2 credit cards. I give it to manager I and he said to me that one of my credit card is corean, which is false and second one is Ukrainian. And manager won't give me car. Service that give him information is binlist.net, on this service he entered first 6 digits of card and he see information that is corean card. On this service in faq I read that to correct information we need to enter 6 or 8 digits. For my card first 8 digits give correct information about my Ukrainian bank and country. I have reservations in past with same credit cards in Hertz and Europcar for the same type of cars and this reservations was excellent. After that manager said to me that he won't give us car, that I booked, he said to me that he can give me type of car with another my credit card. I war agree. And he began to reserve. And when he saw that my reservations was not from Spain and was from Germany( all bookings through Autoeurope is from Germany) - he said to me that he wouldn't give us any car. He was wetting angry and rude when he told to me information. I will never recommend booking cars through Budget "
" I will never recommend Budget, cause of very poor service manager. I am tourist from Ukraine, i booked car via autoeurope not first time. When I come to Budget with my booking, first I heard that for my reservation I must give 2 credit cards. I give it to manager I and he said to me that one of my credit card is corean, which is false and second one is Ukrainian. And manager won't give me car. Service that give him information is binlist.net, on this service he entered first 6 digits of card and he see information that is corean card. On this service in faq I read that to correct information we need to enter 6 or 8 digits. For my card first 8 digits give correct information about my Ukrainian bank and country. I have reservations in past with same credit cards in Hertz and Europcar for the same type of cars and this reservations was excellent. After that manager said to me that he won't give us car, that I booked, he said to me that he can give me type of car with another my credit card. I war agree. And he began to reserve. And when he saw that my reservations was not from Spain and was from Germany( all bookings through Autoeurope is from Germany) - he said to me that he wouldn't give us any car. He was wetting angry and rude when he told to me information. I will never recommend booking cars through Budget "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by VIKTOR - 13 July 2019
" ... "
" ... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by IRINA - 13 July 2019
" The ground staff tried very hard to give us a car with hidden defect (e.g. offering upgrade). When we refused, they gave us a terrible car full of scratches and damages, not washed. First time I experience this from an international company. "
" The ground staff tried very hard to give us a car with hidden defect (e.g. offering upgrade). When we refused, they gave us a terrible car full of scratches and damages, not washed. First time I experience this from an international company. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MIHAIESCU - 10 July 2019
" I rent a Seat Leon, that probably have a 1.0 or 1.2 Turbo Engine with 6 gear. I received a "similar car" Renault Capture (brand new -10 km, anyway other from my category does not exist!). In 2019 a car with 5 gear can't be accepted, more than that the engine it's worst ever 90 CP with Naturally Aspirated engine instead a Turbo! As an idea, with an automatic pilot set at 120 km / h on a flat road, if there was a climb of more than 4 degrees, it was not strong enough to maintain speed and reached somewhere at 110 (even if we were kicking in the 4th speed it was not enough!) "
" I rent a Seat Leon, that probably have a 1.0 or 1.2 Turbo Engine with 6 gear. I received a "similar car" Renault Capture (brand new -10 km, anyway other from my category does not exist!). In 2019 a car with 5 gear can't be accepted, more than that the engine it's worst ever 90 CP with Naturally Aspirated engine instead a Turbo! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GERONA, ES - Reviewed by MARGRIET - 05 July 2019
" Perfect drop off "
" Perfect pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by DIANA - 03 July 2019
" Overall i paid for 2 days rental more than I paid for renting a car with other companies for a whole week such as topcar or autoreisen. I would not recommend this third party website nor Budget as the price of their cars is usually reflected in the total with added extras such as express fuel and children seats, which conveniently enough are not listed when you select the cars. The website is misleading. "
" I was charged for chidl seat even though on your website was free plus a non-refundable express fuel charge of 29 euros instead of 19 as it was supposed to be and even though my husband called and asked specifically about this charge and he was informed the remaining fuel in the tank will be refunded this did not happen. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALEJANDRO - 02 June 2019
" I paid over the web page and paid again on site "
" Budget charged us 300usd more than the prize on the web page. They didnt gave us the car that we choose. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by SERGEJS - 28 May 2019
" We were satisfied with services provided. Thanks a lot! "
" All was good, thanks a lot! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by BOUALEM - 06 May 2019
" I will not book again through Autoeurope I had my passeport My 2 credit cards My voucher All documents required in the general conditions I do not understand why Believe me I am doing you a very bad advertising all around me and I will do it through internet as well and regarding budget as well "
" It was a very bad experience because I did not take the car I reserved and paid The person at budget counter refused to give me the car for a reason I ignored I sent a complaint to your customer service to get reimbursed but this is the last time I book through Autoeurope never ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by GREGA - 03 May 2019
" Everything ok. "
" Everything ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by JAROSLAV - 03 April 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MORRIS - 22 March 2019
" I will try again "
" While i reserved a BMW 3 series with GPS , and it was confirmed, when I arrived to pick up they did not have the car I requested and had it confirmed. Luckily they managed to give me another car ( maybe better) with a GPS. I just wonder, what is the point of reserving one type of car and have the reservation confirmed, and when one arrives for the pick up, those criteria do not apply. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RICHARD - 18 February 2019
" Overall good. "
" Very complicated administrative tasks regarding previous car damage. Should improve their check-out procedures. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOAO - 14 February 2019
" great experience "
" everything flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by JOSEPH - 17 January 2019
" i do not like people trying to sell me insurance when i have already taken it out, other than that it was fine "
" i do not like people trying to sell me insurance when i have already taken it out, other than that it was fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by ALEKSANDR - 04 January 2019
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CARL - 05 December 2018
" Great price compared to what was available online! "
" They should be more up-front in explaining the "Fuel Up Front" option. In the US, you are charged a hold in advance, but here it was confusing. They charge you for the tank of fuel and you are reimbursed if you return it full. However, at first I thought I was charged in error. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by WOUTER - 27 November 2018
" All Good, as it should. "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GUÐMUNDUR - 20 November 2018
" good value for car hire in Spain . Sure to rent again from you. "
" as always the staff want to sell us more insurance etc . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARBELLA, ES - Reviewed by THOMAS - 19 November 2018
" rthrth "
" trthg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MIKA - 10 November 2018
" Easy to use- reasonable prices "
" Everything turned out great. We got upgraded with the car: better model and from manual to automatic. Officer were really friendly as we picked and returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JULIEN - 09 November 2018
" simple fast and clear "
" would have appreciated some flexibility to change the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ENRIQUE - 09 November 2018
" same "
" went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANNA - 31 October 2018
" This time car rental was perfect, but the previous one was a big disaster. The problem still is not solved "
" All is fine, perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by EVA - 21 October 2018
" Did not have the car that we booked, but provided a better one under the same category. This is awesome. "
" Counter staffs were friendly and helpful, but long waiting line. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BENGT - 10 October 2018
" The process of renting with Autoeurope is easy. But the insurance options are totally confusing. I have no idea what coverage I'm paying for and how this relates to the insurance and deductible coverage offered by the rental car company. This should be explained much better. "
" The inside of the windshield was not clean, made driving with the sun in your eyes difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by LEONID - 06 September 2018
" Went pretty good this time "
" This time there was no line at all, but in previous rent with them, I had to spent 2 hours waiting to get the car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ABDUL - 05 September 2018
" Autoeurope was good and handy way of comparing costs. However, the poor experience I had with Budget affects my overall judgement. "
" 1. Car offered was physically smaller than the one I booked. Although it was same category, the boot size was important to me as I had a lot of luggage. 2. Car was dirty on the inside. No one had bothered to give it a quick hoover! 3. The tank of fuel pre-pay is a scam. The guy at the desk gave me the impression that they would charge me 66 Euros for for full tank would be refunded if returned with a full tank. But if I didn't have time, I could return it partly full, and they would charge me the cost of refilling it. It turns out that is UNTRUE. They charge the FULL AMOUNT even if it is 3/4 full! Overall, I choose to go with a reputable company like Budget over a low-cost hire company like Firefly because I opted to pay the hire price for a better service. In the end I paid the higher price, but received the low-cost service! VERY DISAPPOINTED "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MADRID, ES - Reviewed by KUNAL - 31 August 2018
" Convenient booking, good car "
" - Good Car - Waiting time at pick up point (Atocha station) was more than an hour (only 2 counters working for a long queue) - The Drop off location at Madrid Airport was not very easy to locate. Had to circle the place 5-6 times before a police car saw me distressed and led me to the parking lot - The drop off had no signature, paperwork etc. and i havent received a final invoice with the charges. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SANTANDER, ES - Reviewed by BRUNO - 29 August 2018
" Nothing to add "
" Our car was very dirty, all covered in mud, dust and dead bugs. The inside, seats and floor of the car, were full of sand. We went back to the desk to complain ad we were told that it must have been a mistake and another car, different make and model, was offered, but we declined because we preferred the Renault that we had been given initially. I signed the documents digitally saying that the car was not damaged and that it had no scratches before I even saw the vehicle. After seeing the car, and how dirty it was, it could well have been damaged and scratched under the mud, but it wouldn't be visible. Upon returning the car after our 10-day period, nobody came to the car with me to verify that it was ok and without scratches. I asked if no one would come and verify the car in my presence, and they said that someone would do it later. This worries me, because there is not guarantee that my credit card will not be charged for damages after I'm already out of the country, since I have no proof from the desk staff that I delivered the car without any issues. The car itself was a nice vehicle. A Renault Captur was confortable, performed well and was a pleasure to drive. It was just dirty and not what I'd expect from a rental vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
VALENCIA, ES - Reviewed by PABLO - 24 August 2018
" Everything was perfect "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ARIOSTO - 21 August 2018
" All zas nice "
" Allí Star were kindly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by SARAH - 04 August 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JÁN - 31 July 2018
" I rented a car via Autoeurope.eu with full insurance. At the Budged counter they however told us that car is not insured with them and that they will block approx. 1500€ on my card during the time of the rental. I find this unprofessional asking customer for the insurance twice. I did not want them to block 1500€ on my card so I got insurance also with them for about 116€. In total I paid 129€ to Autoeurope and 116€ to Budget making this not a very good deal at the end. "
" I rented a car via Autoeurope.eu with full insurance. At the Budged counter they however told us that car is not insured with them and that they will block approx. 1500€ on my card during the time of the rental. I find this unprofessional asking customer for the insurance twice. I did not want them to block 1500€ on my card so I got insurance also with them for about 116€. In total I paid 129€ to Autoeurope and 116€ to Budget making this not a very good deal at the end. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MORTEN - 21 July 2018
" Smooth process, shame about the downgrade! Not a happy customer this time! "
" I orderd a Seat Leon, but was given a Audi A1 wich is a Michael smaller car! The guy at the desk said it was the same group, which is a total lie!! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VALENCIA, ES - Reviewed by PATRICK - 18 July 2018
" yeah just very good and no problems. thank you "
" yeah just very good and no problems. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANGELOS - 03 July 2018
" I will use again auto europe. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by INGRID - 21 June 2018
" I booked my car tru auto europe. Budget car was my choice, because I wanted a good price, at the airport of Malaga. When I booked my car, I realized I had only min of insurance. I could change the booking myself because that would probably change my car price. So I did the max insurance of the car at the airport . On your website that would have cost me 4,50 per day. But as I said I couldn't change it myself, instead I changed it at the counter of Budget/Avis at Malaga airport. She told me the fare would be 16,- euro per day. I thought that it is much more than on our website. But I agreed. She than gave me a list full with all kinds of prices(???) But she said, here you can see, 16,euro per day... the rest is all deposit etc.. When I came back from my trip i received an invoice of budget car. That I have to pay 188,37 (insurance fee or something??), I already paid 126,56 my initially fee for my car incl. the min insurance. But 16,euro x 8 days. = 128,- (60,euro more for what??) Please can you explain to me, where these costs come from?? Thank you. Im really not happy with this invoice. "
" I booked my car tru auto europe. Budget car was my choice, because I wanted a good price, at the airport of Malaga. When I booked my car, I realized I had only min of insurance. I could change the booking myself because that would probably change my car price. So I did the max insurance of the car at the airport . On your website that would have cost me 4,50 per day. But as I said I couldn't change it myself, instead I changed it at the counter of Budget/Avis at Malaga airport. She told me the fare would be 16,- euro per day. I thought that it is much more than on our website. But I agreed. She than gave me a list full with all kinds of prices(???) But she said, here you can see, 16,euro per day... the rest is all deposit etc.. When I came back from my trip i received an invoice of budget car. That I have to pay 188,37 (insurance fee or something??), I already paid 126,56 my initially fee for my car incl. the min insurance. But 16,euro x 8 days. = 128,- (60,euro more for what??) Please can you explain to me, where these costs come from?? Thank you. Im really not happy with this invoice. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10