SURPRICE GREECE Car Rental Reviews

ATHENS, GR - Reviewed by PAVLO - 12 August 2025

" Was a surprise how check-in, drop off are quick. Transfer from/to airport also good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NICOLE - 11 July 2025

" While very friendly, the car was not in great shape and when I asked about what was clearly the spare tyre ( with low air) on the front, they told me it wasn't and it was fine. The squeaky brakes were a nice touch too. I've used Auto Europe for 12+ years and will continue with them, but I will not use Surprise Rental again. "

" Car was not in great shape, but not a shocker when in Greece. The real problem was the fact that they told me the extra insurance I bought wasn't enough and I needed to buy insurance to cover things like the bumper, windshield and side mirrors. That was an extra €330+ and an expensive surprise!! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

THESSALONIKI, GR - Reviewed by VASILEIOS - 05 June 2025

" Top service "

" Nice and polite people. Nice car and quick process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by GEORGE - 04 June 2025

" .. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by EVANGELOS - 08 May 2025

" PERFECT EVERYTHING ALSO VERY KIND STAFF "

" JUST PERFECT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by PAVLOS - 10 January 2025

" Very good rental company and nice car. Quick release of credit card deposit! "

" Very good rental company and nice car. Quick release of credit card deposit! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ANASTASIOS - 29 December 2024

" VERY HAPPY "

" All SUPER "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ALESSANDRO - 24 July 2024

" Customer for many years. Never had a problem. Just this last rental a small issue regarding deposit explained above. "

" Rather far from the airport I had an agreement with AutoEurope for a €900 deposit but they insisted to have €1000. That's incorrect. When I posted it out they said their agreement with AE was of €1000. Blaming AE ! Most rental companies now push so much on insurance and hate customers with prepaid insurance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by MARIO - 01 September 2020

" Unic remark Is that you didn't underlined that Is necessary an additional assurance ti travel ti the Islanda on the contract "

" Noce experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by CHRISTOS - 20 August 2020

" Highly recommended. "

" Excellent personnel, professionals, always happy to assist. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by VASILE - 27 July 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CORFU, GR - Reviewed by HEIGO-RAIT - 15 June 2020

" It is impossible to travel to Greece currently due to travel restrictions. I contacted car rent to cancel my booking but I have no reply! "

" It is impossible to travel to Greece currently due to travel restrictions. I contacted car rent to cancel my booking but I have no reply! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by EFSTRATIOS - 12 February 2020

" everything ok "

" everything ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANDREJ - 03 November 2019

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PETRO - 29 October 2019

" Better than expected "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by YOULI - 11 October 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ELENI - 18 September 2019

" I reccoment to a friend but i tell him to be careful!! "

" I haven t any problems with the hire, except the extra charge i had..almost 25 euro because i droped on my car after 10 p.m. but there was no reference somewhere about that "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ANDREW - 03 September 2019

" Easy and straight forward. "

" Vehicle given was a Dacia Duster, it had scratches and damages all over but it worked fine. The tank was half full so I had to calculate, but all in all for the amount I paid it was worth it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by NIKOS - 12 August 2019

" I run out of battery as it needs replacement so , i lost one afternoon. when I accelerate the car at speed over 100km/h there was vibration from the front part of the car. "

" I run out of battery as it needs replacement so , i lost one afternoon. I have to say that help showed in 2 hours. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by BRANKO - 07 August 2019

" good "

" good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by MANUELA - 22 July 2019

" I haven't any particular problems but, the final price with FDW it's very very expansive . The condition of the car is not very well , and the waiting time to pick-up The car is too long . Some comunication problems with the operetor at the pick up Moment. No problem at the drop off moment but The waiting time is too long . If you use this company is better move yourself for the flights in advance . My suggestions are : - improve The numbers of the shuttle from airport to parking .or create a park near the airport. - Create some offers with some " bundle Pack" with the extra coverage. "

" Dirty car , waiting time too long. Extra assurance cover too expansive "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

KALAMATA, GR - Reviewed by DAVID - 12 July 2019

" Good car, efficient and polite service. "

" Good car, efficient and polite service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ARGYRO - 06 July 2019

" The site gives a lot of options in different prices but you have to check the quality of the companies that cooperate with "

" No body was there to meet me , I had to call them to come and I had to wait 20 minutes until they come . They told me that upgraded the car without any cost but the car they gave me was in a very bad condition, mechanically and as appearance. When I dropped off the car they informed me that a lady that works as a secretary will take us in the airport with the same car but the lady was so afraid she could not go more than 40 km and the car was off all the time . Disaster.... "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by ELIEZER - 01 July 2019

" No small letters please "

" I hate surprides. Was made to pay extra off hours 25 euro that was printed with small letters. Auto Europe should have highlighted this "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by GWEN - 19 June 2019

" I have always had good experience with auto europe. "

" I was due to collect car at 10pm. However my flight was late -I had no way of alerting the company and I was charged €25 extra for being 45 min late as company cut off fro pickup is 10pm. For the total price I ended up paying I would have been better going to more international company who have later cut off times-I am a regular car renter so have experience of unavoidable late arrivals. I did explain it was outside my control but no joy. I found this very annoying as 10pm is early for adding extra cost. I would not recommend this company -SURPRICE-because of this issue "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by DIONYSIOS - 19 April 2019

" I made a reservation with autoeurope voucher # EU15732778-1 with local company SURPRICE. I call them (00306932426333) a few days prior to the reservation talking with mr TARE LEFTERIS that was on 21/03/2019, on 10:00. to talk about how i can pick upthe car. I call them also on 21/03/2019 talking to a female who didin't in the morning to ask them about receiving the car and they told me i can go there up to 10:00 in the night. At 17:00 i call them to go there and pick up the car and they refuse because the 2 hours pick up policy was enforced. my mornig phone call was not put into the system and i dont have a car. When i ask for the supervisor Mr TARE told me to call the next day after 10:00. i call them also today at 10:30 speakin with mr SPOKOS PANAGIOTIS and he still refused me to give me a car. "

" I made a reservation with autoeurope voucher # EU15732778-1 with local company SURPRICE. I call them (00306932426333) a few days prior to the reservation talking with mr TARE LEFTERIS that was on 21/03/2019, on 10:00. to talk about how i can pick upthe car. I call them also on 21/03/2019 talking to a female who didin't in the morning to ask them about receiving the car and they told me i can go there up to 10:00 in the night. At 17:00 i call them to go there and pick up the car and they refuse because the 2 hours pick up policy was enforced. my mornig phone call was not put into the system and i dont have a car. When i ask for the supervisor Mr TARE told me to call the next day after 10:00. i call them also today at 10:30 speakin with mr SPOKOS PANAGIOTIS and he still refused to give me a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by EMMANOUIL - 03 April 2019

" Be careful. "

" Fuel policy of the company does not match with autoeurope's. 3/4 instead of full that was at the voucher. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by VASSILIOS - 01 November 2018

" ok "

" fast checkin even though there was high workload "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by SERGII - 05 September 2018

" First car had dirty seat Car we got for change had broken audio system "

" First car had dirty seat Car we got for change had broken audio system "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

THESSALONIKI, GR - Reviewed by TZVETAN - 05 September 2018

" Friendly staff, good service "

" Friendly staff, good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by JONATHAN - 01 September 2018

" My request to get car with full tank was ignored. "

" Old car and parts. had puncture due to wear out tires (4 y old). Got car with almost empty tank (3/8) at 04 am with stressful search for open gas station ahead of long drive. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by LORIN - 04 August 2018

" ---- "

" Surprice has not an office at airport, so we stay 1 h to wait the people who pick up me and we gone 30 km until the place where the car was. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 7

ATHENS, GR - Reviewed by MARIA - 30 July 2018

" Small difference in the price compared with companies that have counter in the airport. The car could open only with a key, the engine was not strong, old radio system, none accessories (no gps, no usb plug for phone charging) "

" I was not satisfied by the car. It took hours to pick up the car. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by PIERRE - 27 July 2018

" No issues "

" Was provided with a seat Córdoba . I believe yr 2004 Hardly could move , mostly driving on 1st and second gear No charging unit for either mobile or gps "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

RHODES, GR - Reviewed by VINCENZO - 13 July 2018

" I have been always a happy user (around 5-6 rentals). Now I felt like joked. Very slow in replying my qestions about the unclear aspects of the policy between they and their partner. Not happy at all how they managed the resolution which is still unresolved. I arrived late at the pickup because of flight delay and the rental company charged me 24.80 because of night pickup. However this was not written anywhere nor Autoeurope was able to manage the situation in the proper way. Very disappointed "

" Surprice is quite weird from the policy point of view. I arrived late because of flight delay and they charged 24.80 euros for night pickup. However this information was not available to me and AutoEurope didn't do anything to make things clear. very disappointing also about the Autoeurope staff. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by TADAS - 02 July 2018

" I always chose your web side because of good service, good prices, it was first time so bad experience with that rent. "

" Before the trip I asked what is price for roof rack rent, they haven't answered to my email, but when I arrived 00.30am they gave me 15 or 20 years old car with old school roof rack which I didn't needed because they haven't replied to my email and I haven't took my windsurfing gear, car was super noisy because of roof rack, they offered to come in the morning to change the car, I took the offer because it was unable to drive with it, I wasted half day of my vacation because of these changes. When I came to change the car they gave me the same ±15 years old Hyundai accent, it's super old car, with some broken parts. Because of this service I would like to get some compensation from you for next rent, I don't understand how they can rent so old so used cars.... "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

RETHYMNON, GR - Reviewed by MOHAMAD BASEM - 25 June 2018

" got several emails to give my flight number. did it every time but didnt seem you entered this in your system. i already paid so i dont know why you needed my flight number. confirmation emails came in several languages. german. poruguese. didnt seem very good "

" no proper address was mentioned. he was waiting in the car. so we couldnt find him. by calling eventually he came to u. car delivered without fuel. already red part. we had to go directly to gas the station. it was and old car ( 151000 km). going up hills was very difficult with this car so we avoided this. will never book again with him "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

THESSALONIKI, GR - Reviewed by MILAN - 18 June 2018

" Communications O.K. So far, I have never rented a car with a so high mileage and so poor gear. "

" Car with 145000km ... Weak engine on such a big car. Unusual and terrible way to control the handbrake. Car only with minimum equipment. Additionally mounted radio, did not play rear speakers. There was a smell of burns from the left rear reproduction area. Right inner post polished from coffee - not cleaned. etc. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by ANDREY - 10 May 2018

" sometimes it works, but not regularly .... "

" my car was almost 20 years old! Hyundai H1 model 1997 year!!! No power steering!!! in 2018!!! for a van! Breaks were nearly down! it was dangerous to ride such a car so I did not! Autoeurope has to be careful with partners!!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by ALEKSANDR - 14 April 2018

" OK! "

" OK! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by HENDRIK - 17 July 2017

" Autoeurope is great, but Surprice not. They don't have an office at Heraklion port. are difficult to find, hand over the car in the dark. "

" Autoeurope is great, but Surprice not. They don't have an office at Heraklion port. are difficult to find, hand over the car in the dark. "

HERAKLION, GR - Reviewed by MATTIA - 14 July 2017

" Had a little issue with the air conditioning: the cold air flow was okish (is kinda warm in Crete in summer), and there was NO way to get warm air (drove up on the mountain in the night) "

HERAKLION, GR - Reviewed by MARTIN - 09 July 2017

" The car was very old and damaged! Seemed like a private car "

CHANIA, GR - Reviewed by GEORGIOS - 29 June 2017

HERAKLION, GR - Reviewed by JANOS ANDRAS - 28 June 2017

MYKONOS, GR - Reviewed by GEORGIOS - 27 June 2017

" our flight was overbook so thy put us in the next flght 2 h later, i phone and i inform them, in the arrival the ask for 20 e plus for the delivery !!! rediculous "

THESSALONIKI, GR - Reviewed by ULDIS - 11 June 2017

" Very good service! "

RHODES, GR - Reviewed by FELIKS - 10 May 2017

" Your don't have to cooperate with the companies like SurPrice and spoil your reputation "

" Terrible! They are real fraudlers! They offer more than 10 years old cars with 100 000 km mealage in terrible condition! Driving these cars are dangerous! Avoid using this company services. "

THESSALONIKI, GR - Reviewed by ROMAN - 23 April 2017

" You forgot to say to the staff Surprice rent a car company about my first reservation cancelled and the driver waited me in 31 of march in 12 midnight , 1 months ago I have cancelled and have reserved a new date to take my car in 2 of april. He say me by phone in 1 of april about this situation, but i say him , that not me forgot that auto europe forgot! "

" We have received old a car 155000 speedometer km , all the company have a new rent a car with usb connect to the radio and more comfortable ! I ask about to change the car , but he say not have another cars! "

ATHENS, GR - Reviewed by RUDOLF - 03 April 2017

" OK "

" the meeting point was changed, and I wait a lot. The car was with many scratches . I take many photos to be shure that I have not to pay for that. ( the photos from the dealer was so dark, the car looks without scratches ). "

THESSALONIKI, GR - Reviewed by VASILIKI - 01 February 2017

HERAKLION, GR - Reviewed by DIMITRIOS - 27 January 2017

ZAKYNTHOS, GR - Reviewed by COSTEA - 25 August 2016

" You are he best company "

KOS, GR - Reviewed by DIAMANTIS - 19 July 2016

KOS, GR - Reviewed by IOANNIS - 01 July 2016

HERAKLION, GR - Reviewed by FRANK OLIVER - 02 June 2016

" vehicle was in poor condition, it has rattled everywhere, outside were any scratches and dents. Booked VW Polo and there was only a qualitatively much worse Kia "

RHODES, GR - Reviewed by BORIS - 23 May 2016

HERAKLION, GR - Reviewed by IOANNIS - 27 February 2016