Auto Europe
- North America
- Central America
RENTSCAPE FRANCE CUSTOMER REVIEWS
- 7.3
- 6.4
- 6.3
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTSCAPE FRANCE Car Rental Reviews
Average Rating for Rentscape :
PARIS, FR - Reviewed by ALEN - 28 July 2025
" all ok "
" all ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 01 May 2025
" Top much time waiting for beeing pickles up and too crowdy in the bus under transfer to airport. "
" Problem with transfer it was not clear on the website where to be pickles up at airport Marseille. It was not clear that the car hired not was availble in the airport. You must make it clear at the webside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by DAVID - 21 January 2025
" See above. "
" Wasted time finding shuttle, took 1.5 hrs to get our car (it was busy and the one agent was slow). Wait for check in, wait for shuttle. Despite delays staff were friendly. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by GYORGY - 20 November 2024
" Crossborder charges at Rentscape should be clearly indicated in advance "
" They charged extra for crossborder travel which was not previously indicated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ALEXANDRA - 19 July 2024
" It was fine, but customer support should be much stronger. "
" Car wasn't in great condition and the engine light was on upon pick up. Found them to be unhelpful in trying to make a claim from my insurance after an accident for which I had no repsonsibility. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NANTES, FR - Reviewed by MAURA - 20 May 2024
" Please just investigate rentacape charging for cleaning. They are the cheapest on your web page but not the cheapest when they are looking for ways to get money from you. "
" Shuttle bus too far away from terminal. 30 mins waiting for the bus to collect me in the rain with no shelter. Car had 98,000 km on it and car was rattling. I was the only passenger with no luggage and total km I drove in 4 days was 160km. I used the car just to get to my house and drive back. They wanted to charge me €30 to clean the car which I refused as it was in same condition I received. I have spoken to other people who I met at airport and they said they were also asked to pay for cleaning. This seems to be a new way of getting money from customers as I have rented from them on numerous occasions but I will never again. Shuttle bus use to be outside the terminal. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PARIS, FR - Reviewed by MYLENA - 02 November 2023
" Rent scape is the company who should address this . I ope autoeurope will do something. "
" I have a fully documented case. we found the car very dirty in the trunk we found the gasoline tank not full we found a lot more scratches in the car than declared The tires were a bit old and with the heavy rain we experienced I felt unsafe, We wanted to bring the car 4 hours later and we had no way to find anyone or mails to find out the cost . We called indefetnley all numbers available. Autoeurope tried to help but was unsuccessful as they were not available. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LYON, FR - Reviewed by WIEBKE - 14 October 2023
" They usually have better rates. "
" I thought it would be more difficult to get from and to the airport but it was very well organised and easy both ways. Check-in counter took a bit longer than I would like. Maybe next time they have all my details and it will be a bit faster. But the staff was very friendly "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by EDIJS - 04 February 2020
" Overall rate 8 1/2. "
" Pick up from airport could be quicker but due to Saturday was acceptable. In Auto Europe voucher wasn't strictly recommended to call Rentscape to find out where they pick you up. Snow tires wasn't available ( no info in voucher) and snow chains were 70 eur per period - way too expensive. Car was good, diesel and in good shape. Overall rate 8 1/2. Better if you speak French:)) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by ADRIAN - 14 January 2020
" The phone number for Rentscape wrote on the voucher (sent by AutoEurope ) is wrong; we waited 100 minutes on the airport and we called several time AutoEurope to obtain a correct number; finally I didn't be helped by AutoEurope. "
" 1. We waited on the airport 100 minutes before we was taken by the car 2. With the voucher behind him, the persons from the Rentscape tried to sell us an insurance for the car; I had already payed to AutoEurope these insurance 3. I received a Skoda Fabia III with the windscreen broken and I was forced to refuse the car 4. I received another car - Renault Clio but without renewing the contract 5 They offered "like bonus " a car with GPS but the map for France is not available 6 The value of the blocked amount was 1100 euros although in the contract with AutoEurope 900euro was written (I mention the aspect only for the correctness of the principle) 7 They sent the contract by email for Fabia but they not renewed the contract for Clio even when I replied to email and asked for that 8 The only good thing was the drop-off "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LYON, FR - Reviewed by MARC - 06 January 2020
" No hiccups. All works fine with AutoEurope Prices were competitive "
" Friendly staff. No hassle at counter. Car in good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PASCAL - 17 November 2019
" The vehicules are not New cars, but they was not dirty "
" No problem, very nice staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8