- North America
- Central America
AVIS FRANCE CUSTOMER REVIEWS
- 9.2
- 9
- 9.7
- 9.2
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS FRANCE Car Rental Reviews
Average Rating for Avis :
NICE, FR - Reviewed by MIHAELA CRISTINA - 13 April 2023
" Good service "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN - 19 October 2022
" I had problem with on-line booking on autoeurope website. I had to repeat the proccess 3 times..2 times it did show, that the payment did not go trough..At the end I mad was charged 2 times and now I claimed the problem torugh online form and I'm waiting for answer from you and refund of one payment. "
" Great service, friendly stuff "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMANUELE - 02 September 2022
" All good, prices very good, booking process very easy. "
" I rented a car in Nice (France) and needed to drop it back in Lyon (France), so I went to Avis close to Aix-en-Provence and changed the drop off. I was not informed that in Lyon at the time and date of my drop off no one would be there, the Avis station is closed (car dropped off around 7pm on a Saturday). This made it very difficult to drop the car and go to the airport without any indication and no one to ask. Furthermore I was charged 30€ for extra cleaning inside (they sent two pictures of the floor and on of the gear shift with some crumbles on) but the car needs only vaccuming. Carpet is not dirty or stained and seat the same, not dirty not stained. I don't understand why the charge. Don't they vaccum normally every time a car is back? Furthermore I've been trying to contact them on the phone and for one reason or another I've not been able to speak about it to anyone since I received the invoice. No words, not even cheap budget rental companies have this kind of customer service. Non existent. "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by BERNARDINO - 29 August 2022
" AutoEurope service was good. I have now submitted my claim for refundable excess. The process has so far been straightforward, fast and cordial, although I am still awaiting the outcome. "
" I have been renting cars through AutoEurope for all our family holidays since many years. This is the first time I am renting from Avis, however. Unfortunately, for the very first time, I had two incidents during the rental period - first a collision and subsequently a flat tyre for which I could not immediately find a replacement tyre (the tyre had to be replaced). Roadside assistance was very helpful and efficient and really helped in the collision accident. I felt very reassured despite the trauma of the accident. I got the car towed rapidly and got a replacement on the next day. Geneva airport AVIS desk was also very efficient when picking up the car and returning it. However, during the rental period and because of the two incidents I needed to speak to Avis personnel and it was impossible to get hold of Avis representatives on the phone despite tens of calls. Geneva airport desk was not reachable. Since I was located close to Grenoble when I had a flat tyre, I tried calling Grenoble office (Roadside Assistance recommended speaking to the nearest Avis office) and it was very difficult to get them to answer the phone. When they did answer, they could not speak in English and refused to help, despite me being courteous and asking for help. The second time I called, they again said that they only speak French and actually cut the line on me. I found this to be very offensive and really poor customer care. Overall, it was very frustrating to not be able to speak to Avis representatives and receive help and guidance in a country which is not my own. I expected better from Avis. Quickpass registration did not work on the website either. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAEN, FR - Reviewed by RICHARD - 04 August 2022
" COOL "
" Prix un peu trop élevé "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VIKTOR - 30 July 2022
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 18 July 2022
" Always good prices.... "
" The delay at the Avis counter was really unacceptable - we waited over 2 hours - this was on a weekday afternoon outside of the school holidays, when other car hire desks were empty - Avis should have been able to have the right number of staff on duty to handle the expected customer numbers. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALFREDO - 17 July 2022
" Auto europe is ok But emails received should be in english not german "
" The drop off procedure should allow customer to be present when Avis evaluate car return condition to challenge or dispute alleged damages. I was charded damages much later with photo proof not detailed and badly taken, not able to dispute charges. Languaje should be english not french or german "
Overall Value: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LYON, FR - Reviewed by RAOUL - 29 June 2022
" I will make a booking soon "
" everything was as planned. smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 18 May 2022
" Efficient, good prices "
" Politeness, listening. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LES ULIS, FR - Reviewed by MARIE-PIERRE - 09 January 2022
" Auto Europe is my favorite car rental option "
" Very helpful and professional staff, very efficient pick up and drop off procedures "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by NIKO - 06 August 2021
" Overall very good! "
" It took a bit long to get the car and the reserved booster seats had to be taken from storage which took some extra time. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOULOGNE SUR MER, FR - Reviewed by ABDELLATIF - 29 October 2020
" very easy to book "
" car very comfortable and clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RON - 09 February 2020
" Got a fast reply. All was smooth "
" Fast and accurate. All fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GEERT - 28 January 2020
" AutoEurope has been my go-to site for a number of years and through many rental experiences. The service is impeccable then pricing reasonable and the supercover removes those small concerns you have when taking out a rental contract. AutoEurope is second to none "
" The whole experience was trouble free and quick. The vehicle was in good condition and drove well. The pickup and drop off experiences were also very good. I highly recommend the AVIS Limoges team. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TYRONE - 30 December 2019
" Auto Europe is a very good choice. Will use again in the future. "
" Everything was perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 05 December 2019
" We were very happy with this car rental experience; easy acces to the counter (inside the station); very friendly and efficient staff; slightly inconvenient access to the retrieval:drop off point (mainly due to road works, ie a temporary problem, not a problem for which AutoEurope or Avis are responsible; car was good. We particularly appreciated the excellent price (low season) and will be happy to return as custumers. "
" We had a very good experience with this car rental; easy access to "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by MAJID - 29 October 2019
" I would love to use auto-europe again when I travel to europe and recommend to my friends and family also. "
" It was a great and pleasant experience with no issues at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LUZ - 05 October 2019
" Great and efficient service. "
" Very efficient and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ZSOLT - 30 September 2019
" All OK. "
" All OK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SINNASSE - 21 July 2019
" i like "
" i am satisfied "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by EDWARD - 20 July 2019
" As usual, Avis provided good service and a clean, well maintained automobile. "
" The staff at the counter was very professional and helpful. They made the trip very pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PRAVEEN - 24 May 2019
" Great "
" Great experience in driving at autobahn in Germany. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LIVIU - 29 March 2019
" autoeurope has good prices and a large offer, working with reliable rent a cars "
" I had to wait around 1h until I got the car, the processing of the customers was very slow. The car was new, nice, what I expected. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JOHN - 27 March 2019
" Renting the car was smooth and customer service was great! "
" It's great. Fast and courteous service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MASSY PALAISEAU, FR - Reviewed by CLAUDE - 25 October 2018
" No specific comment "
" Very helpful and friendly staff. Went out of their way to help us in so many ways. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by EBBA - 22 October 2018
" We were happy to have such a nice car in the awful weather, at least we kept dry. "
" Luckily I can speak French while the lady behind the counter was rather limited in English. I paid a guarantee which I hope I will get back. When? "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SAMUEL - 17 October 2018
" It was perfect! "
" Very easy and helpful. We got a Mini Cooper and I was very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by NOTHCHANON - 15 October 2018
" It's good for driving in this route. "
" The counter us east to find. All the staff is helpful and professional. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCE, FR - Reviewed by ANNE MARIE - 10 September 2018
" The quote I got was unbeatable & I am very happy having trusted Auto Europe! "
" All went very well! "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARNE LA VALLEE, FR - Reviewed by JOSEPH - 09 August 2018
" very satisfied "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MIRAN - 25 July 2018
" good price good servis "
" I'm satisfied with all "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HALUK - 19 July 2018
" runs very smooth and efficient "
" very efficient "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10