HERTZ FRANCE Car Rental Reviews

PARIS, FR - Reviewed by GONCALO - 04 May 2023

" Overall great experience "

" Great! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by BERND - 14 April 2023

" very good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BERTRAND - 19 March 2023

" Auto Europe us surely the best way to be sure to find the best deal to rent any kind if cars at the best price anywhere Good application "

" Hertz team was pleasant professionnal efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by MARKKU - 26 February 2023

" Everything went as it should. Additionally, I got bigger car with automatic gears. "

" Everything went as it should. Additionally, I got bigger car with automatic gears. Yes, I have their customer card. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LAWRENCE - 22 December 2022

" I have always been very satisfied with AutoEurope. "

" I would have given 10 for everything, BUT on the collection of the car I asked about recharging facilities in Paris and they told me that there was no problem at all. THAT WAS NOT TRUE! There are hardly any recharging points and the on-street ones do not accept credit cards, you require an account with some company the operates the charging points. I was forced to find a Fiat dealer who fortunately was very helpful and charged the car for me. Tha range of the Fiat 500 was appalling, I drove 111 km and the battery dropped from 100% charged to 11%! After the charge I drove another 67 km by the time I returned the car and the battery had dropped from 100% to 58%. The comfortable range of the car was only 100 km between full charges and a full charge from 10% takes 6 hours. I suggest that you warn clients that the real range of an electric car is only half of the manufacturer's claims and it is essential to ask what the TRUE SITUATION about charging stations is before hiring an electric car. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ORKUN - 23 November 2022

" I am pleased. "

" Easy pick-up and drop-off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by PAULA ADRIANA - 20 October 2022

" ok. "

" The representative of Hertz should advise that the gas station next to the Beauvais airport is closed. And also to advise that the quantity of gas that you may buy in France is limited to a certain amount of money (e.g. 40 Euro). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by FILIP - 14 October 2022

" our flight was delayed with 2 hours and we would arrive in marseille at 23,30 this was also closing time for herz.... I could not take direct contact with herz but the helpdesk from autoEurope informed them with our late arrival and stayed open. this was verry kind ! "

" correct handling , very friendly and not to pushy with extra insurance "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NILO - 19 September 2022

" It was a good experience "

" good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GERARD - 30 August 2022

" Hopefully the price of Car Rentals will return to normal ( pre-covid ) prices soon. "

" All good. Everything went well. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by ALEKSANDAR - 12 August 2022

" Everything was as promised "

" Very kind and helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by HERMAN - 24 July 2022

" Verification process after booking of vehicle was confirmed was quite overboard and I felt quite vulnerable sending scanned photos of my creditcard, drivers licence and passports over the internet. Otherwise very happy with the vehicle and the the service. "

" An allround positive and satisfactory experience. Thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RENNES, FR - Reviewed by BARCLAY - 18 July 2022

" Autoeurope Good, hertz would not use again. "

" Staff good. Car was dirty on pick up and on 80% full of fuel. Car was specifically small than the one booked. On return car was full of fuel yet was charged over 50 euros as they stated it was not. "

Overall Value: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 3

TOULOUSE, FR - Reviewed by CLINTON - 08 July 2022

" Perfect "

" Perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by RAZVAN - 30 June 2022

" Everything went smooth. "

" I would have expected Hertz to provide a better vehicle. The car in question had 70+ thousand kilometers and the brake disks were oval, so every time I pressed the pedal the car would judder. The car was drivable, but not what I was expecting. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CLERMONT FERRAND, FR - Reviewed by ANUJ - 29 June 2022

" All automatic cars have gps as default equipment, but its still charges as optional equipment. I believe this is excessive esp when you already pay a substantial premium for automatics over manuals. Other than this AE has always met expectations. "

" Overall ok, but car wasnt in great condition (internal cleaning, lots of scratches and dents) and over 80000kms clocked (usually received newr cars in mint condition) "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by DANIEL - 14 June 2022

" Autoeurope is great but hertz no good "

" They took a guarantee, its been a week and they have not refunded. "

Overall Value: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by JAKUB - 12 June 2022

" Overall a very smooth experience. "

" Very nice lady at the counter, and she spoke good English! Also the place was not crowded, both during pick-up and drop-off. A completely trouble-free experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by XAVIER ANAND - 02 May 2022

" Got a new car "

" Everything was seamless and quick "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by IVO - 09 December 2021

" Perfect "

" Everything was perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SERDAR - 04 November 2021

" I liked service . Thanks "

" It was great. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ADRIAN RAZVAN - 22 October 2021

" Very friendly and easy to use platform. Good prices. Good information shared via e-mail. "

" Very nice and fast check-in and check-out, easy to use pre-check-in, nice and friendly personnel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by STEVEN - 12 December 2019

" I've had nothing but positive interaction with Auto Europe. I use the service every year. Thank you. "

" Hertz always provides the nicest, most efficient service. Preferable to all other rental companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SEMINA - 30 October 2019

" Very satisfying "

" Very satisfying experience and polite personel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by THOMAS - 15 September 2019

" The entire process, from booking to returning, was very easy...and the price was great too. "

" They were great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by LIVIU - 10 July 2019

" very god experience in total "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NANTES, FR - Reviewed by JIRI - 03 June 2019

" All was perfect. "

" All was perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by VLADIMIR - 27 May 2019

" I can recommend. "

" Good experience. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by WEI-TZU - 01 May 2019

" Good experience for the vihicle and hires. "

" Great counter and car. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by SYED - 18 April 2019

" I have taken the car upon arrival at Paris airport and dropped at Geneva. Renault Scenic is a excellent car. Many Thanks to Hertz and Autoeurope. "

" Even though I booked the car 12hrs prior to arrival. The car was ready and we enjoyed driving all around Europe... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DANNY - 12 March 2019

" Will use again. "

" Not bad "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by WILLIAM - 05 January 2019

" Very easy "

" It all went very smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by FLORENCIA - 21 November 2018

" Everything was OK "

" Great, specially the office attention "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DHARMA KALYAN - 07 November 2018

" Good experience "

" Was quite easy and efficient both picking the cat as well as dropping it off. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTAUBAN, FR - Reviewed by JOAN - 16 October 2018

" I will use auto Europe again to book a car. "

" We had to wait nearly an hour for a car to be delivered to Montauban. The woman who took care of us at Montauban was wonderful. With my little French and her little English we managed the transaction. She did a great job getting the car delivered and handling the paperwork. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BAYEUX, FR - Reviewed by GARRY - 29 September 2018

" Very efficient. "

" Very efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ENDA NIALL - 24 September 2018

" good "

" good "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by SERGE - 19 September 2018

" Smooth and flawless rental procedure,.. in keeping with promises ! Thank you. "

" At checking time, counter was understaffed, i.e. creating a waiting time of 45 min. ...! "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTELIMAR, FR - Reviewed by MALCOLM - 16 September 2018

" Thnakyou "

" The Kaptur is an excellent and economical car for touring. Staff in Montelimar very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROAR - 04 August 2018

" Very satisfied "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by DAVID - 30 July 2018

" There were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "

" There was a long wait, due to the arrival of several flights within a short time. However, it was nice that there were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHRISTAKIS - 27 July 2018

" I ALWAYS HAVE THE BEST PRICES AND SERVICE "

" I am quite sarisfied with Hertz "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ISABELLE - 15 May 2018

" Very good experience from the beginning to the end "

" Very good experience from the beginning to the end "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARIN - 15 May 2018

" Very good customer support. Good choice of suppliers. Functional and intuitive web site. "

" Everything was very smooth with them. Friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by YEVGEN - 04 May 2018

" Perfect "

" Fast, friendly, clear. New car 700km odo "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KIERAN - 29 April 2018

" Good price at AutoEurope and very prompt service. Thank you. "

" Good service and car provided "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PARIS, FR - Reviewed by MANUEL - 30 July 2016

" Very good and reliable company "

" Hertz is a very serious and professional company. They even supplied us with a car better than the one we ordered. They exceeded my expectations. Well done hertz keep it up. "

TOULOUSE, FR - Reviewed by CHARLES - 09 July 2016

" I unfortunately bumped the car on a curb and have submitted a request for a refund for the excess charged by the supplier under Auto Europe's "Refundable Excess Program" I trust that I will continue to be satisfied! "

" The customer service at both ends of our rental, Toulouse and Montpellier, was excellent. "

PARIS, FR - Reviewed by ISTVAN - 23 June 2016

" With Auto Europe everything was fine, it worked as expected "

" The first car we got was not cleaned and an icon indicated that there was a problem with the engine. When I complained at the desk, they gave us another car but they did not even apologized. This should not happen like this!!! "

NICE, FR - Reviewed by ADRIAN RAZVAN - 06 June 2016

" Everything was perfect! "

" Very professional company. "

TOULOUSE, FR - Reviewed by JAN - 31 May 2016

" All good "

" Everything was perfect. "

NICE, FR - Reviewed by MIHALY - 22 March 2016

" The best Auto Rental service provider and Price Information supplier in Europe. Easy to use, search facility, secure payment system. "

" Fast service for getting and returning the car rented. Offered three choices for the selected car type. "

BEAUVAIS, FR - Reviewed by LUISA SANDRA - 08 March 2016

" kind, polite, quick.. "

" great, the customer service was easy to find, they were very nice and polite. "

NICE, FR - Reviewed by VICTOR - 06 March 2016

" very good "

" good "