Auto Europe
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- Central America
GOLDCAR GREECE CUSTOMER REVIEWS
- 6.7
- 6.5
- 7.6
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR GREECE Car Rental Reviews
Average Rating for Goldcar :
HERAKLION, GR - Reviewed by ILIAS - 11 September 2025
" PROVIDING GOOD DEALS "
" FRIENDLY STAFF "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HERAKLION, GR - Reviewed by SOTIRIS - 13 June 2025
" Fantastic platform. Easy to use , and trustworthy. "
" Very supportive. Really appreciated their services. Excellent performance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by OREN - 19 April 2025
" Never take a Gold Car!!! "
" The company could not provide essential documentation to the police when asked and as a result the car was taken off the road. Gold Car asked for almost 200 € for a replacement car. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by YURI - 19 April 2025
" The shuttle to the airport was very fast and it is very close to the airport "
" Very good service and also fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by DAVID - 26 June 2024
" I have been a customer of autoeurope for more that 20 years. I used to reccomend it to my family and friends. Now quite frankly I feel the customer service and the after sale service is not as it used to be "
" It took forever to get the car even if we were the only customers there. They told us we had to return the car clean. When we showed them the car was actually dirty and took pictures they said it is ok then!!!! no closing contract was emailed to us. all together an unpleasant experience "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
THESSALONIKI, GR - Reviewed by PAVLOS - 17 June 2022
" Good service from your company! "
" Good service from staff but average car! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by PAVLOS - 02 June 2022
" Your company should push for car rental rates. "
" The car was satisfactory for the rental price. Unfortunately the prices have gone upwards resulting in reduced car bookings in the future! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by KYRIACOS - 04 April 2022
" Solid. "
" Everything went smoothly. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GEORGIOS - 06 January 2022
" In the end I payed double money for half the car. Unacceptable! still thinking if I should initiate legal proceedings "
" I was given a smaller car (nissan micra) because the was no peugeut 2008 (or other similar small SUV) available. Not because they were already rented to other customers but because they do not have this category in their fleet. Basically, I feel i was deceived, since I was tricked into an agreement based on fictitious data provided by the broker. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by PHILIP - 09 August 2021
" clear procedure "
" very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by THEODOROS - 07 September 2020
" VERY RUDE OFFICE STAFF. "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ALEKSANDER - 07 August 2020
" I would expect from a broker to check on their partners. But you still have a chance. "
" The Experience with trying to sell me additional Insurance and generating fear of financial consequences of any small damage or theft that, how they said, "happen very often" was stressful in the way I couldn't enjoy my holidays as I should. That was the first time it happened to me in Greece, where usually the car rental is build on trust to each other and understanding that rentals want to make money on making great touristic experiences for their clients not on creating an atmosphere of fear. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by KYRIACOS - 23 March 2020
" I DID NOT TRAVEL. I DID NOT RENT THIS TIME AROUND. IF I CAN GET A REFUND IT WOULD BE APPRECIATED. REGARDLESS, I WILL CONTINUE USING YOUR SERVICES AS WELL AS PASSING THE WORD. "
" I DID NOT TRAVEL. I DID NOT RENT THIS TIME AROUND. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANTONIOS - 05 March 2020
" perfect!!! "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KYRIACOS - 24 February 2020
" Seamless service. Great price. "
" Seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KONSTANTINOS - 14 February 2020
" Perfect "
" New and nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KYRIACOS - 27 January 2020
" Seamless! Again! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by NIKOLAOS - 08 December 2019
" Everything was ok "
" By a mistake my reservation was to begin a day after my arrival to Athens airport. The driver of the shuttle bus refused to take us to the offices so we extend the reservation till I made a new reservation through auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by VESELIN - 24 November 2019
" You have to be more carreful with your agents. "
" Dears I have to paid 65euro additional for insurance or 1231euro garanty . For 24H I have to pay 96euro , which is terrable. Do you think that it is normal? "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by VLADIMIR - 17 November 2019
" Autoeurope is OK. "
" 1 hour pickup, expensive extra insurance. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ATHENS, GR - Reviewed by KYRIACOS - 11 November 2019
" Seamless. Happy. "
" Seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANTONIOS - 09 November 2019
" perfect! "
" perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by YAAQOV - 26 October 2019
" Good experience as always with autoeurope "
" All good. Counter staff relatively aggressive in selling extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by GEORGIOS - 25 October 2019
" I'm happy to cooperate with GOLDCAR "
" Excellent service !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIOS - 13 October 2019
" i did not take the car and i had problem with your useless insurance. i need my money back "
" i did not take the car and i had problem with your useless insurance. i need my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by ELIEZER - 08 October 2019
" Very frastrating. "
" Took more than 2 hours to receive the car. Staff are busy to convince clients to have adfitionals. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by YUVAL - 07 October 2019
" Good site with great prices, specially for insurance "
" Counter experience was terrible, super slow - so slow we had been waiting at the counter for more than 2.5 hours!! The service providers has more than 30min per rental hence queue kept pilling up. More so, the people at the counter kept scaring the people that they must expand their insurance with Goldcar one since the 3rd party one won't be enough and they we lose their 1600EU deposite. For return the process was super slow as well as the counter didn't deal with return but left the operation only for the shuttle driver, who since is driving people back & forth to the airport wasn't always around - although people had flights to catch "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by DIMITRIOS - 03 October 2019
" Time consuming pick up and drop off . Lots of customers few employees. Excellent car condition, very kind staff, location very close to the airport, effective shuttle service. "
" The Thessaloniki Goldcar team is the best ever! Very kind, helpful and nice people. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by WILLIAM - 03 October 2019
" Would not recommend for a first time traveler from the US. "
" Airport contact was nice. Not recommended for a first time traveler from the US "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HERAKLION, GR - Reviewed by MARCO - 02 October 2019
" No problems at all "
" No problem at all. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by PANAYIOTIS - 21 September 2019
" I landed at the airport for a business trip last Sunday.i have tried to contact goldcar in order to pick up the car i rented and paid several times with no success.i have called to the customer service at auto europe and informed about the situation. They tried to contact them as well with no success. I rented another car from the airport since i was waiting for 1 hour for them to answer.i also tried to contact them i order to ask for a refund the day after but again noone answers.please note that i am renting a car from autoeurope 3 times a year and this is the first time i face this condition.i kindly ask for a refund. Since the call is recorded you can find our conversation on Sunday night, and on Monday again in the morning "
" I landed at the airport for a business trip last Sunday.i have tried to contact goldcar in order to pick up the car i rented and paid several times with no success.i have called to the customer service at auto europe and informed about the situation. They tried to contact them as well with no success. I rented another car from the airport since i was waiting for 1 hour for them to answer.i also tried to contact them i order to ask for a refund the day after but again noone answers.please note that i am renting a car from autoeurope 3 times a year and this is the first time i face this condition.i kindly ask for a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
RHODES, GR - Reviewed by DIDIER - 14 September 2019
" À ce moment de la situation je n'ai pas de mauvais point à donner à auto Europe, je verrai s'ils peuvent régler mon litige avec goldcar ? "
" Très mauvaise expérience à Rhodes où l'on veut m'imputer un dégâts à la voiture que je n'ai pas commis faute d'avoir pu le constater lors de la prise en charge du véhicule vu qu'il faisait nuit ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CHANIA, GR - Reviewed by MARIJA - 05 September 2019
" I was very sad when I arrived in Chania because I could not get the car and my vacation started from Gold car with no success! "
" Unfotunatelly I could not get the car because I didnt have credit card,I have booked it with ny debit card,and the staff did not eant to accept my older sister's credit card so we dis not get the car!Thank God there was so many other car rental companies so I could easily get another car with no car deposit or aksing for credit card!I would appreciate if I can get at least my money back because I didnt get the car and payed full amount for all the days I was staying in Chania. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by GEORGE - 03 September 2019
" Fast check-in and check out "
" Very fast customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by YAZID - 03 September 2019
" i paid autoeurope supercover and Goldcar explained that it is not so... so i had to pay another 127 euro to get supercover other that the 97 euro i paid autoeurope .... "
" great serevice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by DIMITRIOS - 27 August 2019
" Was good value for service "
" The location of rental office was a distance from the airport and not easy to find at pick up "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by LEE - 08 August 2019
" AutoEurope made the reservation process go more smoothly. "
" The last time I used this company I was extremely unhappy with the results, but this time it all went more smoothly. The staff was much more helpful and efficient. The check-in and check-out process went more smoothly too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHANIA, GR - Reviewed by NIKICA - 04 July 2019
" I took insurance with autoeurope but that insurance is not very welcomed by any of the rentals company so you should really stop pushing your insurance because they are very picky about outside insurance and I will not buy insurance from your website anymore since it is waste of money. No matter what you say how easy it is not welcomed by rentals and they have completelly different approach to a customer with your insurance or customer who buys directly from them. At the end I ended up with both insurances and when I returned my car they didn't look at my car but another customer which kept only yours ended up with many problems during return due some scratches and even not clean car. Mine was very dirty and dusty from outside. "
" All good once they explained me many issues I may encaunter if I continue to have only your insurance and piece of mind with their insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHANIA, GR - Reviewed by STEPHEN - 03 July 2019
" Auto Europe voucher number EU16318585-1 Goldcar reservation # 16781780 Below is what I submitted to AutoEurope, and I have not received a satisfactory response. Please escalate for me. Thank you. Upon the advice of a colleague, I booked this car with Auto Europe, from the Airport in Athens literally 90 minutes before arriving in Chania. - - I would like to request a refund, as I was unable to complete the rental due to a problem with international drivers license. Both the Goldcar counter and Auto Europe customer service, whom we called while at the Goldcar counter, denied a refund and referred to the terms and conditions. I understand that but this is not high season and there are rental cars available everehere in Chania. I do understand if there is an administrative fee, but to deny any refund at all seems like nothing more than a cash grab especially when the booking was only 2 hours previous and there are lots of vehicles available. Thank you for your time in reviewing this matter. "
" Goldcar was unable to process a refund at the counter, and not able to help me at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SANTORINI, GR - Reviewed by REUBEN - 25 June 2019
" Car rental company refused to rent me the vehicle. Autoeurope refused to refund me. "
" na "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by YOULI - 22 June 2019
" Auto Europe should check it's local partners "
" The car was never delivered to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by PAVLOS - 18 June 2019
" I AM VERY SATISFIED FROM AUTOEUROPE MOREOVER GOLDCAR "
" VERY NICE CAR AND COMPANY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by JAN - 09 May 2019
" Look above! "
" Its not acceptable that you hold over 1500 Euro in deposit. And its not acceptable that you keep it for so many days. I returned the car 020519 with a puncture that costs me 50 Euro. I have not got the many back yet 090519. That is a shame. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ANTOINE - 29 March 2019
" I initially paid €25 euro for 6 days, and i added the most expensive insurance package which led to roughly about €75 as i knew it seemed to good to be true to rent a car for 6 days for only €25. I tried to check before i made the payment online if there were any extra charges once i arrived in Athens. But no information was mentioned what so ever. So i crossed my fingers, made the purchase, and I receive an email to confirm my booking and clearly stating that there will be extra charged once i arrive in Athens before i pick up the car. I quickly realised this is a type of scam. I arrive in Athens and they made me pay an extra €120 for insurance when i have already paid EXTRA €50 euro which was supposed to be their best and most expensive package which covers and includes everything. So i ended up paying over €200 and had my credit card frozen with an amount until i returned the car safely. (That i understand) I would not recommend, they are a scam. They will still ask for more money. "
" I initially paid €25 euro for 6 days, and i added the most expensive insurance package which led to roughly about €75 as i knew it seemed to good to be true to rent a car for 6 days for only €25. I tried to check before i made the payment online if there were any extra charges once i arrived in Athens. But no information was mentioned what so ever. So i crossed my fingers, made the purchase, and I receive an email to confirm my booking and clearly stating that there will be extra charged once i arrive in Athens before i pick up the car. I quickly realised this is a type of scam. I arrive in Athens and they made me pay an extra €120 for insurance when i have already paid EXTRA €50 euro which was supposed to be their best and most expensive package which covers and includes everything. So i ended up paying over €200 and had my credit card frozen with an amount until i returned the car safely. (That i understand) I would not recommend, they are a scam. They will still ask for more money. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SANTORINI, GR - Reviewed by VLADIMIR - 09 January 2019
" 8 days after drop off. Still waiting for my deposit!!! "
" 8 days after drop off. Still waiting for my deposit!!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ATHANASIOS - 29 November 2018
" Good services "
" Employees Stavros and Christianna were rude and cheeky "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by PANAGIOTIS - 22 November 2018
" no comment "
" no comment "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ATHENS, GR - Reviewed by ATHANASIOS - 19 November 2018
" Will definitely book again! "
" Excellent service! Totally recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NEVILLE - 10 November 2018
" See above. "
" I would give 10 out of 10. The counter service at Thessaloniki was very friendly but he did coerce me into taking the Super Relax insurance top of the range when I wanted the intermediate cover. Not the lowest, the intermediate. I had a credit card to cover the deposit amount but still was pressured in to taking out the top, very expensive cover. A smiling face can convince you they are looking after your best interest but I feel I was pressured into taking cover I did not want. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IURIE - 09 November 2018
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ALEXANDROS - 26 October 2018
" Very good services "
" An overtime for collection at the counter, high deposit of 1200 euro, all other aspects excellent. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANTONIOS - 22 October 2018
" Nice service "
" Nice service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTORINI, GR - Reviewed by ILIAS - 14 October 2018
" Terms of rental are not clear before payment. A credit card was needed for 1.100€ insurance that wasn't mentioned...I didn't have one and had to pay at the desk for insurance more than the car itself... "
" Not helpful. They don't accept cash... I didn't had credit card and i couldn't pay for extra insurance they asked... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHARALAMBOS - 07 October 2018
" Experience with Auto Europe is very satisfying. "
" My only complaint is that nobody picks up the office phone to answer except the answering machine that keeps you waiting for ages. I was trying to call them from the airport to come and transfer us to the office but without success in spite of my seven phone calls. When I arrive at their office after waiting for an hour at the parking lot of the Athens airport and have raised my issue their answer was that we never pick up the phone when we are busy and as you can see we are very busy. By the way another ten people were waiting for them at the airport and some of them were kept behind for the second minibus because of no space on the first one. This is not the right attitude especially on a rainy and very windy day (which was our case) waiting for the minibus without knowing if it will ever arrive since nobody can contact them. In the end I have decided to call you (Auto Europe) at head office and put my complaint. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by IOANNIS - 26 September 2018
" I did not expect that previous additional charge, so I used your service again please do something for it, otherwise I will never use your service again thank you for your time "
" instead of 19:00 I rented the car at 22:00 so I returned it at 22:00 Goldcar charged me 68€ more are you crazy??? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by GEORGIOS - 20 September 2018
" . "
" . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by CHRISTINA - 14 September 2018
" not very convenient "
" not very convenient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SANTORINI, GR - Reviewed by MARCIN - 12 September 2018
" - "
" Guy at the desk was very pushy and talked a lot about how we surely will have to pay extra for damages that Auto Europe doesn't cover with its super Cover program. And that we should take additional insurance from him. Of course at the end there was no damages to cover - but still - he was very pushy. Also, the amout they block on the card is very high - 1,5k Euro. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by JAKUB - 07 September 2018
" New car, clean "
" Good value for money, slower service at desk and drop off "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by ANDROS - 06 September 2018
" Dear autoeurope, beginin of august i went to lithuania. i book a car from you. the car was there and so the rep waiting for me. no problem. thank you. middle of august i went to austria. i book a car from you. the car was there and so the rep waiting for me. no problem. thank you. now im in athens. my flight arrived at 23:00. nobody was there for me. no car no reb. and the office was closed at 23:00. no other telephone to call them. your office in greece are bunch of crooks. they stole my money and i had no car. i expect a full refound and no only this. awaiting your reply ASAP "
" Dear autoeurope, beginin of august i went to lithuania. i book a car from you. the car was there and so the rep waiting for me. no problem. thank you. middle of august i went to austria. i book a car from you. the car was there and so the rep waiting for me. no problem. thank you. now im in athens. my flight arrived at 23:00. nobody was there for me. no car no reb. and the office was closed at 23:00. no other telephone to call them. your office in greece are bunch of crooks. they stole my money and i had no car. i expect a full refound and no only this. awaiting your reply ASAP "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by JONATHAN - 02 September 2018
" Excellent. "
" Good service. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by VARGA - 30 August 2018
" At Goldcar we were informed that we need a credit card to rent our car (cover our insurance) and debit card is NOT excepted. Some peole have no credit cards, so I really would have liked to see a NOTE next to our reservation with BIG BOLD letters that we need that! Not with a small discloser where you can't see it at all. My american girlfriend did have a credit card but the company did NOT accept that! All over the world it would have been acceptable even though the reservation wasn't under her name. Next, we called Auto Europe. It was super difficult because there was NO direct contact number for customer service. After a long hassle, we talked to someone who informed us if we cancel our reservation and make another one under my girlfriend name we need to pay a cancellation fee, the new booking under her name would be a much higher price and plus another fee so I can drive the car. I'm asking: couldn't we just have changed/switched the names on the reservation? Simple is that. And why can't my girlfriend be the one paying for the rental and me be the driver? Why do we have to pay extra for that? Why does the company forces the paying party to be the driver? For example my 80 year old Mom can't pay for my car? This system is extremly unflexable and not customer friendly, at least for turists from different parts of the world where they are used to a more organized and more responsive service. One more thing. 2 years ago we were able to rent a car with a debit card ONLY. Our experience was a surprise at this time. "
" Customer service is not their best but overall we managed to rent a car. Not so satisfied with the broker AUTO EUROPE though. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HERAKLION, GR - Reviewed by ANASTASIOS - 22 August 2018
" Convenient, reliable, highly recommended "
" Friendly, reliable, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by PEDRO - 07 August 2018
" A downgrade is never a pleasure - finally at the hotel, their offer for the same car (Nissan Pulsar) was 25-30% less "
" Reserved a SUV Peugeot 2008 - Received a Nissan Pulsar (2'000KM) this was not very important... The agent was telling me that was an upgrade! New car and automatic ( It was not my request...) Reality : A DOWNGRADE...Without any compensation. Disappointed! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SANTORINI, GR - Reviewed by BRUNO - 26 July 2018
" Info about opening hours of rental offices and if they have drop box or not. For example sixth has drop box and i would select this rental company instead if i had the info. All the rest was really good with Auto Europe. "
" The only bad thing was the fact that GoldCar has not at that location a drop box, so people can drop the key outside office open hours. My flight was at 5am and i had to go the night before to deliver the car and keys. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by SÁNDOR - 15 July 2018
" The reservation is easy. "
" The service is very fast and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ZOLTAN - 09 July 2018
" I'll give you my experieces. "
" I'd like to ask You send this e-mail when I give back the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTORINI, GR - Reviewed by GEORGIOS - 07 July 2018
" I am very distressed with Goldcar, which of course is not your fault "
" I had to pay extra 155 euros insurance because there were only 1200 euros instead of 1250 euros on my credit card, although I had paid 188 euros for the car rent including an insurance. I told them to pay in cash the extra 50 euros but they said that they would cancel the rent. So I was forcrd to pay the extra amount, while all the friends of ours hired cars on the spot (other companies of course!) at the price of 20 euros per day, insurance included. It costed us 50 euros per day!! This is not a fair price! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ELENA - 07 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JURIJUS - 04 July 2018
" . "
" A great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by ELPIDA - 30 June 2018
" It was a really nice experience "
" Friendly and really helpfull staff!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by ATHINA - 26 June 2018
" You are the worst company that exists in car rental You trick people and get their money "
" You tricked us and you don't return our money back !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by LOREDANA - 21 June 2018
" The experience with AutoEurope was very pleasant: - easy to make the reservation - a confirmation email was received in short notice Thank you! "
" Hi, My feedback is based on the following aspects: - we paid for a full automatic car, but we received a semi-automatic car and it was a challenge to complete a trip even on smalls roads in the slopes of Athens or surrounding - no discounts were provided for what car we paid vs. what car we received - the car was full of small kicks on all the sides - we were not announced in advance that we need to block an additional amount of money for the fuel, around 150 euro - it was something that we should have been announced in advanced. - it was quite difficult to find the point for vehicle collection at the airport as it was not specified in advance or properly indicated with signs in the airport - the customer experience was very poor, the staff could have been more friendly - we dind't received any information email after we returned the car to confirm that everything is ok and the amount of money blocked will be refund in x days... we were just waiting and hoping to see the money in the bank account Our overall feeling is that the car and full process with Goldcar was not a pleasant experience (especially when you are on holiday) and didn't reach the value for money. Thank you for the opportunity to provide our feedback! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ATHENS, GR - Reviewed by VLADIMIRS - 13 June 2018
" Could not reach Auto Europe on the phone when had a problem with Goldcar regarding the reservation (Goldcar did not have information in their system that they were supposed to provide car of the higher class). "
" Waited about 30 minutes for pickup from the airport. Had an upgrade of one class up written on the reservation but Goldcar did not have that information in their system. Thanks to the staff after long discussion with them they agreed to give a car of a higher class. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7