FIREFLY FRANCE Car Rental Reviews

TOULOUSE, FR - Reviewed by MARTIN - 11 September 2019

" Originally we intended to cross over to Andorra and Spain but the Car hire company could not offer the facility thus an Autoeurope customer care officer contacted us strait away and explained the situation then he have sent an alternative car-hire company that could meet our requirements with a fresh quotation. We appreciate their commitment to the customer's satisfaction. "

" The rental agent on shift was on her own and had to finalize the contracts, check the cars and all. when we went to collect the car thus had to wait a bit as there were 3 or 4 clients before us and some encountered difficulties. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by EVGENY - 11 September 2019

" not bad, but a not so good. Staff was not too attentive even not too much clients waiting on the desk "

" The car was old and not looking good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PARIS, FR - Reviewed by SERGEY - 30 July 2019

" We could not take a car. I am still waiting money refund. "

" We could not take a car. I am still waiting money refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by TIBERIU GEORGEL - 12 June 2019

" Excelent! "

" 1. Easy to pick up and return the car. 2. Almost new car (6500 Km on board), with a lot of features. 3. Nice Airport facilities: gas station and wash house near Terminal 1. 4. Easy to access from Terminal 2. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 29 May 2019

" I have used Auto Europe a couple times before and never had a single issue, everything went as expected. "

" The gentleman at the firefly desk was extremely polite and helpful, a pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GYULA - 14 May 2019

" we always use Auto Europe to have the best rate with the best condition "

" perfect, fast service without any hidden challenge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PIA - 11 April 2019

" gives me a good overview of the cars and prices. Even though prices tend to rice once you pick it up. "

" Smooth pick up in Marseille. Good car and very good counter service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by FABRIZIO - 06 January 2019

" Easy Internet interface, very user friendly "

" Very nice sraff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by SUSAN - 15 December 2018

" Quick and easy pick up and drop off. Brand new car provided. "

" Quick and easy pick up and drop off. Brand new car provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by ANTHEA - 15 December 2018

" Auto Europe easy site to navigate and good prices. But would not choose Firefly again unless very cheap. You get what you pay for. "

" The hire desk was closed when we arrived and we had to use the Hertz desk. The agent was not clear on Firefly process and we were rushed as though she was not interested in our rental. On returning the desk was closed for lunch! We did not feel confident leaving the keys with Hertz without actually having any conta t with our re gal company. All other desks were open. Disappointed furthermore yellow vests were in the boot . I believe this is illegal in France. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

NICE, FR - Reviewed by RAQUEL - 24 October 2018

" lots of options "

" Slow pick up and drop off and they even tried to pin damage that was already on the car to my rental "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by WALTER - 15 October 2018

" Nice and easy "

" Just need to make more clear signaling to get to the car Inn TLS airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CORINNE - 24 September 2018

" All good will do it again "

" Counter staff very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GABRIEL - 02 September 2018

" _ "

" - "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by DONNCHA - 30 August 2018

" Excellent service. "

" There was no one present when we arrived. We had to wait 15-20 minutes for someone to arrive and arrange our vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PIERRE-HENRI - 15 August 2018

" All was very smooth. Higly recommend "

" All was very smooth. Higly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROB - 11 August 2018

" Just very satisfied "

" Just very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by HALUK - 24 July 2018

" Very unsatisfied "

" The car was very old and not in a good situation. It was not washed, was very dirty inside and out. Windshield wiper water tank was empty. Staff was slow, demotivated. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JASMINA - 20 June 2018

" Nice "

" Nice "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIDDHARTH - 14 June 2018

" There is no way to reach you by email, I have to call, which is expensive considering i just lost 198 euros on a car which i didnt even damage. "

" When we got to their office there was no one there. we waited for about good 15 minutes, a lady came and then there was a huge line of people trying to get their cars, we finally took the contract, the lady told us to check the car for damage and tell her if there were any, I checked and I found one on the left back side of the car, I told about this to the lady and she told us it's okay, well i haven't rented a car before so i thought this was okay. when we got back after the drive the same day, the lady wasn't there but there was a man who check the car when we gave it back, he checked the car and told us we had to pay for the damage on the car, we told him it was already there when we took it, and he just kept saying its not on the contract sheet. we told him the story about what had happened that morning with the lady who said it was okay. in the end he charged me 198 euros for that damage which i didn't even do.. this is just a scam, i will promote not using of their services on social media and everyone i meet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PARIS, FR - Reviewed by SERGE - 18 May 2018

" see above "

" i lost my money because i could not pick up the car at Orly West where Firefly without saying it beforehand is closed between 1 and 2 pm.I could not wait for one hour to pick up the car and went to another rental company.On a previous experience Firefly charged me without asking my consent 500 euros because I returned the car to Roissy instead of orly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by GRAHAM - 13 May 2018

" I've such trust in Auto Europe that I don't bother to check elsewhere now. Consistently the best rates that I've ever found + the wonderful ability to alter/cancel arrangements within just 48 hours of pick-up, with no penalty - even when renting with car-companies who allow no such luxury if one booked direct with them. ALWAYS a completely smooth experience. "

" Great 'bonhomie' from the Carcassonne Team at pick-up / excellent 'agent' in the main airport car park for drop-off. Everything is problem-free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by RADU - 02 May 2018

" Nice experience. But the car had no radio antena >> Poor radio signal and the AC was not working "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by ZAINAL - 01 May 2018

" Very smooth experience. "

" The windshield of the car was not very clean. Water for wipers was empty. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by RAINER - 24 April 2018

" Far from Terminal 1 to Terminal 2 "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HAYDEN - 17 April 2018

" Ok "

" Made me take all the insurances and fuel deal because I didn't have a credit card next time I will stay with sixt who take debit cards "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NICE, FR - Reviewed by EVELYNE - 13 April 2018

" Same as above Don't understand the difference bet een fyrefly and auto Europe. "

" Counter staff extremely unfriendly and poor explanation which causes confusion and extra costs. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by HEIDI - 01 July 2017

" Good price - easy booking system "

" Correct welcome and efficient handling. Good basic service. Ok for what we paid. "

PARIS, FR - Reviewed by ANDREA PAOLA - 27 June 2017

" I went to pick up my car on Saturday at 5:10pm, the rental time for pick up was 5:00pm, and the office was already closed. Thus, I was without a car for the weekend. Unfortunately, I did not receive a warning or a call from the office lettimg me know that at Orly airport the office closes at 5:00pm, this is unbelievable. And I arrive late because there is no information of where hte office is located. It is not in the main terminal among hte other car rental companies. It is in the parking lot, and while I found it walked there it took me some time. I am very dissapointed and I will never rent from this company again, and I will make sure to tell everyone how bad the service is. "

" The office at Orly airport closes at 5:00pm on Saturday! unbelievable! at an airport! I was not able to pick up my car and had to rent a last minute car for 300% more the prize because of this. The office is located in a parking lot and not in the main terminal like all other rental companies, but the problem is that there is very little indication about this, no signs, and people at the airport dont know where this rental company is located. I asked at the airport´s information booth and they were not able to assist me. "

MARSEILLE, FR - Reviewed by LESLEY - 24 June 2017

BEAUVAIS, FR - Reviewed by RAZVAN - 28 May 2017

" Fast, easy and good price. No problems with the reservation at the rental company. "

" Friendly staff, clean car. "

BEAUVAIS, FR - Reviewed by DRAGOS - 28 May 2017

PARIS, FR - Reviewed by VALTON - 19 May 2017

MARSEILLE, FR - Reviewed by EMANUEL - 19 April 2017

" Value for money. "

" Efficient, no hassle, fast pickup of car at airport. Car was almost brand new. "

BORDEAUX, FR - Reviewed by INGE - 14 April 2017

" Good "

" Very god "

PARIS, FR - Reviewed by ALEXANDRA - 15 March 2017

" The car seemed ok but on our return leg of the journey to Paris, the icon on the dashboard (denoting tyre pressure) lit up and we had to stop to test all tyre pressures. One was was down to 1- so we filled it to 2 and continued to do so till we got to Paris. We noted that non of the tyres had nozzle caps. A very disconcerting journey! I hire firefly cars in pisa many times and have never felt so unnerved "

TOULOUSE, FR - Reviewed by ROBIN - 10 February 2017

" No problem. We use Auto Europe frequently, as they usually broker the best rates. "

" A relative newcomer to the car rental operators at Toulouse Airport. Their office is outside in one of the main car parks and, understandably, it is not always manned but the agent appeared within15 minutes. (there was a notice on the door to that effect) The vehicle was fine, although with a slightly higher mileage than renting from some of the bigger names. There is also a limit on the daily mileage but this is quite generous. Overall, for "quality/price" Firefly have a good offering and I would recommend. "

MARSEILLE, FR - Reviewed by TIMOTHY - 07 January 2017

" Easy to book - reliable and price competitive "

" Easy access in Marseilles - quick service and happy with overall performance "

MARSEILLE, FR - Reviewed by MESUT - 16 December 2016

" very good quality/prices combination and good staff in offices "

" helpfull and smart offices workers "

PARIS, FR - Reviewed by IOANNIS - 23 November 2016

" I would recommend auto europe, not Firefly "

" The car was dirty, the screenwash was empty, they did extra charges on my card thay i will claim back. The fuel was not full because as soon as I left from the airport the gauge fall by one bar. "

BORDEAUX, FR - Reviewed by DARIA - 21 November 2016

BEAUVAIS, FR - Reviewed by GHEORGHE - 19 November 2016

NICE, FR - Reviewed by GANI - 23 October 2016

NICE, FR - Reviewed by ELENE - 22 October 2016

" the problem we faced is that we had to change the tyre on the car (wedns morning and we had to call 5 times in order to have someone to help) "

TOULOUSE, FR - Reviewed by HOWARD - 21 October 2016

" They give you many choices of car hire companies and varying prices and the on line service is easy to use "

" The staff are very friendly and helpful and every thing is explained fully "

BEAUVAIS, FR - Reviewed by TANASE - 21 October 2016

" The car and the service was ok, but the amount of money blocked on the credit card wasn't released neither after 5 days since I drop dead car. The customer support dosen't answer to phone and no email address from FIREFLY. "

PARIS, FR - Reviewed by PAVLO - 06 October 2016

NICE, FR - Reviewed by BRIAN - 02 October 2016

" everything was ok. "

" finding firefly was difficult. "

NICE, FR - Reviewed by ISABEL - 27 September 2016

" All very good, quick pick up, spotless car easy drop off. Only negative is the amount of time it took to get to the rental company from terminal 1 (shuttle & a long walk) "

NICE, FR - Reviewed by KAROLY - 12 September 2016

NICE, FR - Reviewed by JANA - 29 August 2016

" horrible customer service on phone, have my call recorded can provide the whole file with details. absolutely terrible,confusing with the insurance etc... "

" very good service, helpful, competent "

BORDEAUX, FR - Reviewed by VAIDOTAS - 01 August 2016

" Didn't go smoothly as I wasn't prepared for a deposit of 1000EUR. You should make the statement more clear. Other than this it was all good. "

MARSEILLE, FR - Reviewed by EAMON - 28 July 2016

" Sold me supercover that was no use to me. Had to purchase AGAIN at firefly counter waste of money "

" Not helpful at all. Had to pay lots of charges at counter. Always a catch "

MARSEILLE, FR - Reviewed by DIANA - 24 July 2016

BORDEAUX, FR - Reviewed by ANTOUN - 24 July 2016

" GPS very slow and sometimes wrong! Rates given by firefly better than autoeurope "

NICE, FR - Reviewed by CHRISTOPHER - 22 July 2016

" Good value for money. Pick up was a little slow - several people ahead of us and they were v e r y slow ( although our pick up took less than 5 minutes) Location is not on the car hire hub, although well signposted. "

MARSEILLE, FR - Reviewed by BRIAN - 21 July 2016

" I purchased through the website at the time of the booking, all the extra insurances to find when picking up the hire car I would have to pay a further 85 Euros for full cover. The website is very misleading. I would warn friends in the future about this. "

" Every panel on the car had some sort of damage and looked very scruffy and not well presented. The dashboard kept telling me I had a puncture. I checked and adjusted the tyre pressures but the warning still remained. "

BORDEAUX, FR - Reviewed by VALERIANO - 10 July 2016

PARIS, FR - Reviewed by NAN - 30 June 2016

" Can't get the car! Compliant claim made! The customer service is extremely unprofessional and rude!!!! Really bad! "

" Not helping at all! "

BEAUVAIS, FR - Reviewed by BANU - 10 June 2016

PARIS, FR - Reviewed by JOAO - 03 June 2016

" CAR DIRTY SERVICE AND CONDITIONS OF OFFICE FACILITIES VERY POOR, HAD TOO WAIT IN THE RAIN. AND STILL WAITING FOR EMAIL OF MY RECEIPT AS INFORMED BY FIREFLY. "

PARIS, FR - Reviewed by EVGENIA - 02 June 2016

" Fast and accurate. "

" Kind staff and decent car. good location inside the terminal. "

TOULOUSE, FR - Reviewed by PEGGY - 16 May 2016

MARSEILLE, FR - Reviewed by EMMANUEL - 07 May 2016

" Easy, straightforward and clear. Had to change the dates of my booking and it couldn't have been simpler "

" Vehicle was very dirty at pick-up. Also had some damage on one door, but was handed over to me as in perfect condition. I only had a quick look at it and didn't see it. At return, they noticed it. Argued with them it was obviously an old scratch. They were a bit aggressive until they found out in a previous report that this damage had already been logged. Overall not a very professional service. "

PARIS, FR - Reviewed by DRISS - 28 February 2016

TOULOUSE, FR - Reviewed by PIERRE - 26 February 2016

BORDEAUX, FR - Reviewed by ZAHRA - 11 February 2016

" On m'a arnaqué on m'a proposé un prix de location et on m'a prélevé le double . Ils sont censé me conseiller par rapport à l'heure d'arrivée de mon vol et plutôt me conseiller une agence de location qui reste ouverte au delà de mon heure arrivée ils l'ont fait exprès pour m'arnaquer c'est la dernière fois que je réserve chez eux "

" Très mauvaise experience je n'aurais plus jamais confiance en eux ils m'ont facturé le double de l'offre pour moi c'est des voleurs "

PARIS, FR - Reviewed by SABI - 07 February 2016