" Excellent "
" Excellent . Congratulations to the guy when I return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good deals as always "
" Staff very kind & helpfull, special thanks. But badelly Surprised by the interior of the vehicle not being cleaned and the fuel tank not being full, and since he didn't have time, as it was very late , I couldn't report it "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very helpful staff - had to extend booking by one day and was no hassle at all, staff great "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" - "
" I am very satisfied with the services provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went as expected. No surprises "
" Excellent service - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" The desk person seemed unable to read and could not communicate in French or English. He did not give us a ticket to get out of the parking garage where we picked up the car and we got a smaller car than we ordered. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Terrible experience and no decency to contact me and offer the refund! "
" I booked a car - showed up and Hertz for Dollar didn't want to give me to have the car. They cancelled the contract and now I haven't been able to get repaid what I paid for the car. I had to rent a hotel room, and it gave me and my two daughters (6yr and 9yr) a great deal of stress. The day after they still declined to give me the car. Eventually I walked over to Europecar and the rented me a car, but it cost me €1300, instead of the €800ish I already had paid to Autoeurope :@ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great discount, lots of deals "
" There were too many scratches on the car and getting lots of photos with scratches on my email is not the best solution I guess. Also it was the first time when I heard requirement to provide proves of fuel purchase. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" verry proffesional "
" the staff try to put on the reservation snow chains when it was not necessary due to 20 degrees.. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" very convenient "
" smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I had a lot of experience with AUTO EUROPE, normally very positive. This time the interaction with Dollar was not that brilliant. I chose for 4 persons Midsize in the table and the car in the vaucher was "compact, Ford focus or similar" , 4 passengers. (I intentially decided to pay more to get more space.) At the counter they said that they give me Citroen C3 and that it was the same class! Though from the AUTO EUROPE table I see the C3 in Economy! So in the lack of time I had no other option than to upgrade. I was told that the upgrade will be 150 euro. But now they bill me also the tax 30 euro. So, I need to pay additionally 180 for what I have supposed to have already in my voucher!! "
" Not completely satisfied. You don't get what you have supposed. My initial "compact, Ford focus or similar" , 4 passengers mentioned in the vaucher transormed to Citroen C3 and they said it was the same class! So I was obliged to upgrade, the cheapest was Megan. They said it will be 150 euro, but now in the bill it is 180 -including the tax. Yes, I have to admit that they kindly gave me snow chaines, free of fare. Thanks for that. Yes, the car was very nice and modern. It was not very clean from inside, had a lot of scratches from outside. You cannot study all of them at the very narrow parking place and compare with what they put in the electronic supplement to the rental agreement. So I had to make a detailed photo and video all arround the car in order not to get problems later. Waisting of time though. Not to forget the franchise which is 1600 euro. From the beginning of the rental the panel of the car displayed a message - service required. I notified this to a personel, they said that I could go with this, but it made me a little nervous. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Uneventful experience "
" Good experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly. Very happy with the car provided. I had to upgrade to a larger vehicle as I needed snow tyres m this was a bit pricey but the car was great. "
" Dollar we're professional and helpful. The assistance I got over the phone was great. Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So far I have had no problems with Auto Europe. "
" Hello, My direct experience (only one) with Dollar/Hertz was not so good. Consequently, I have a complaint related to contract 55/6909010 (Hertz number). I mention that I have submitted this complaint direct to Hertz, too, and I did not receive any answer yet. I made the reservation for a car in Lyon Saint Exupery through Auto Europe since the end of Nov.2019 when I paid the entire price for the period of Feb.2020, 01-08 (1 week). I picked up the car according to schedule from Dollar/Hertz Saint Exupery on Saturday, Feb. 1st, at 7.20 PM. It was a Jeep Renegade. My destination was Les Menuires (Les 3 Vallees ski domain). I was with my family (wife and 2 kids), 4 luggage and 1 ski equipment. Unfortunately, at 10 PM approx., around 15 km before arriving to our destination, on the uphill, suddenly we sensed a strong smell of brakes/clutch and we lost traction in 2nd gear. I stopped the car and my wife called Hertz for assistance. We received a first answer that an assistance car would come in 45-60 minutes. After 60 minutes we called again, and the new answer was astonishing – that no car touring service could be found and we have to wait until Sunday (next day) for physical assistance and we were advised to drive this car till the destination! ... we were with 2 kids in the night, in a smelling car... We managed to send the kids and luggage with somebody else to destination and after more 30 minutes of discussion with Hertz Assistance, we drove the smelling car and arrived at destination, at around 12.15 AM. Sunday Feb.2nd, the Hertz Assistance was closed, but a platform came to pick up the car around 5 PM. I moved the car up on the platform and during those 2 minutes the smell was back again. Even the guy with the platform, being outside the Jeep, mentioned me that he senses that smell. Monday and Tuesday (Feb 3rd and 4th), my wife was in discussion with various employees from Hertz Assistance (customer service file was registered L45873682). The feedback from Assistance was very poor including the proposal of C class car which was not fit in our case, never to mention that during 11AM shift the support lady hung up the phone twice in our face, which is unacceptable. My wife was multiple times called during this stay while she was on sky slope and therefore, our vacation turned into a continuous dialog with Hertz Assistance instead of enjoying what we have come for, and this was ski with our kids... Finally, Wednesday Feb 5th a nice employee told us that she had found a similar D class car and Thursday (Feb 6th) I picked up a Renault Captur from Hertz Moutiers (the closest agency from Les Menuires), around 10.45 AM. I give back the Renault at Hertz Saint Exupery on Feb 8th, around 5 PM, with full tank, according to the agreement, and the front desk officer was very nice. So, we were without any car on Feb 2, 3, 4, 5 plus Feb 1st when we didn't arrive properly at our destination, but with a major discomfort. We benefited effectively of the car on Feb 6, 7 and 8. We are truly disappointed about the service of Hertz Assistance where we found only a couple of people who were really trying to solve our issue. We are expecting for the reimbursement for all days without car and for compensation due to the discomfort created during our kids ski holiday. If it is necessary I can send the documents related to our contract. Looking forward a reply, Best regards, Dacian Chilat "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I have used Auto Europe for car rental for many years it is always the most economic, the website is easy to use and there has never been a problem even when I have to had to change my order. "
" No wait to collect the car. Good priced deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Car was not great we wanted a Peugeot got a Nissan "
" Boot space smaller than advertised Peugeot 308 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A nightmare "
" The worst in almost 30 years of car rentals "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Everything else was smooth, just the 760 Eur cc block is way too much and it was nowhere mentioned. "
" The info on the voucher was not accurate. Instead of 240 Eur as stated on the voucher, they blocked me 760 Eur. I am not satisfied with that. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Although I had a very bad experience with Dollar in the US, this time I can say only good things "
" Rental was held by Hertz. All of the above refes to my experience with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional and friendly. Excellent service. No complaints. Will definitely use the services again. "
" Professional and friendly. Excellent service. No complaints. Will definitely use the services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" met all my requirements "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Smooth booking "
" We had to wait more than 40 min because at evening time only one employee was serving customers. Moreover he hardly spoke english. In addition, higher amount was blocked on our car compared to the sum on the voucher. When I draw attetion to that, employee said that on the voucher there are dealer's (Autoeurope) conditions written and he cannot change anything. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very disappointing. "
" The car was 12,000 kms overdue for a service.2 hours into the rental I had to add oil, oil was blowing up the back of the vehicle. By the end of the rental the back of the car was covered in oil. The vehicle also dropped oil all over the driveway at the place we were staying. To make matters worse, Dollar tell me I have to chase you for the reimbursement for the Oil I purchased for thire car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Could have used some details on pick up and drop off locations, but overall great experience. "
" Strange that I rented from Dollar, picked up at Hertz, and saw branding for Thrifty... Which company are you? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" always get a good deal "
" effecient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" 5 star "
" 5star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was robbed by this company!!! You accept my booking with my credit card but don't allow my wife (same last name)to drive You should have made this clear from the start "
" I was robbed by this company!!! You accept my booking with my credit card but don't allow my wife (same last name)to drive You should have made this clear from the start "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The second vehicle booked through your company. The first in Paris, where again the car was disgusting, filthy & had more scrathes and damages to it that was of an unacceptable condition. It makes the French people look like dirty pigs and i will let people know on social media not to use your service in France because you can expect disgraceful and sub standards that of a 3rd world country. "
" The car was a digrace and filthy, disgusting. The service was atrocious, and makes the French people look like dirty lazy pigs. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No issues with pick up and drop off. Smooth transaction. "
" Quick and easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK except for poor guidance on which rental desk to go to after a flight "
" It was not clear at Bordeaux airport that Thrifty handled Dollar reservations. Pick up guidance should have sais either Thrifty or more precisely Hertz. It was unclear that you then had to go to a Hertz desk. It took a long time to get the car and be on our way "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Perfect rental, got a nice upgrade, convenient location, efficient and friendly staff "
" Perfect rental, got a nice upgrade, convenient location, efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The lowest price but a car not so clean and very restricted hours "
" Enable to take the car half an hour before expected ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Forget the auto fill above, I think I may have been over charged at Frankfurt as there was no second driver. This may or may not be correct but I shall check when I have my new home up and running - this may take a few weeks. Perhaps you could check on this as well and come back to my. Meanwhile, the hybrid Toyota was surprisingly very good. Thanks for the upgrade! "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Derating in Codition because of: - Car not cleaned: dust outside, some rubbish from previous user inside - Navigation System sometimes incorrect, but car brand new. Just 1200km! - Motor weak "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" car ready. Very courteous personnel. Car ready for request. "
" quick and fast, the car was ready to go to Switzerland. Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" no hidden costs, the best offer "
" no hidden costs, the best offer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope made my car rental experience for my holiday affordable, safe and convenient. I was able to book a car with full coverage at an affordable price and I was able to ask AutoEurope numerous questions about renting a car on the phone and they were always very understanding and patient. Would definitely do it again. "
" Had an amazing experience with AutoEurope and Dollar car rental at Basel Airport. Dollar made sure I had the right car with the highway pass for Switzerland without an extra fee. The car I got only had 9000km on it. It smelled brand new. The car also came with a navigation system on it and I didn't have to pay extra for it. Was very happy with my experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was my first booking with autoeurope. Compared with the site I was previously using, it has more information, better selection and beter prices (especially for the insurance provided by Autoeurope to reduce excess to zero) "
" Dollar was in fact Hertz, since Dollar is a subsidiary of Hertz. I received a very new "legendary" car - Fiat 500 red - in very good condition, however not 100% cleaned. The Hertz service in Beauvais was a little slow but I was able to get the car in about 30 minutes. The price was excellent, considering that I booked only a few days in advance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We would have needed further information about the condition of the insurance but it was impossible to phone the company so finally we had to drive back to the airport. The staff was very kind and they supposed that something trouble occured with the local telephon netsistem. Of course they informed us perfectly. "
" We would have needed further information about the condition of the insurance but it was impossible to phone the company so finally we had to drive back to the airport. The staff was very kind and they supposed that something trouble occured with the local telephon netsistem. Of course they informed us perfectly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick-up was unsatisfactory because the address on the voucher was incorrect. I walked 15 minutes, with luggage, in the heat, could not find the parking; phoned DOLLAR to be told that they had moved to within the station at Bordeaux ABOUT A YEAR AGO! Returned to the station on foot and complained but the staff explained that the problem was not under their control because they had asked all websites to update the address many times. Obviously Auto Europe had not done so. Otherwise, the booking on Auto Europe was OK. "
" A good experience - phone answered promptly and no queue on pick-up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very helpful English speaking assistant. Smooth process. Options of two cars so could choose one with a bigger boot. Great! "
" Very helpful English speaking assistant. Smooth process. Options of two cars so could choose one with a bigger boot. Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Depends on how this turns out - I only expect to pay what our reservation was for. I worked for hours to arrange this reservation and was very disappointed to be stuck without a car on a street corner, in a country we did not know the language. Traumatic experience. "
" Well, Not too good: The pickup office in Paris was closed on Sunday - our pick up time was 10 AM Sunday morning. We had one hour on the phone with Auto Europe trying to arrange another car. We had to take taxi to airport - pick up a short notice Euro car which was much much more expensive. We are trying to resolve this with Auto Europe now. They have been very cooperative so far. We expect our final cost to be no more then our origional reservation. And our taxi, cell phone bill also to be covered. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I would highly recommend this rent a car company "
" Salesperson was so kind and helpful. Understood our situation and were surprised to receive an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see above comments "
" I had a last minute issue : Air France strike and flight cancelation. As a consquence and despite all efforts with you Auto Europe and Dollar I lost both the car I had booked and my money : a win deal for Auto Europe. Another consequence : I cancelled my following booking with you. Could not afford such little support. As I mentionned to your Customer Service : you « convinced » a customer not to use you further. Good luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Everything was smooth. No problems. "
" Everything was smooth. No problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice expérience . Staff is à the service offert custumerien. Vers Well. "
" Be careful to informe your customers about limited and unlimited km ! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" For some reason we made 3 days reservation instead of one day and it was not possible to change it through the website nor by calling the Munich number. We used the car only for one day and returned thereafter. No connection was possible to the 089number despite multiple trials. Also at the Hertz pick-up they did not change it and I paid for three days instead of 1. Reimbursement would be highly appreciated. "
" It was not Dollar it was Hertz! "
" Couldn't be better. I got a bigger car than expected, no problems, and very friendly staff at the counter. Will just have to wait a few weeks to confirm that there are no surprises with the final bill - hope not! But for now, I have only good things to say. Thank you! "
" It was one smooth process. I don't know which part was taken care of by Dollar, but it all went well. "
" easy to use quick booking "
" despite the fact that the car was booked, I had to wait 20 minutes for Dollar/Thrifty to bring the car to the airport parking "
" Had a good experience with my hire car and no problems what so ever. Will be using you again. Many thanks "
" A very good service and pleasant staff "
" Everything is OK "
" Everything was OK "
" Very good & efficient car rental "
" Very good & efficient car rental "
" Excellent "
" No identification was shown in the rectal car office "
" Good and easy website and great choice offered. "
" Dollar are not findable at St Raphael Station. No signs, nothing. No one working at the Station had heard of Dollar. By phoning the number on my rental confirmation I discovered Hertz was where I had to go. No one mentioned this and it was a pain walking around looking for an invisible Dollar. "