ALAMO BY ENT FRANCE Car Rental Reviews

LIMOGES, FR - Reviewed by KEN - 11 September 2025

" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to caR hire company, who rip you off! "

" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to car hire companies who rip you off! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PIERRE - 10 September 2025

" Easy to find great value for car rentals "

" Friendly and efficient staff both at pickup and dropoff. Great vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BRUNO - 03 September 2025

" It's always lovely to use Auto Europe. "

" Directions for pick up were complicated. Drop-off was slow and at a different terminal. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by RAPHAEL - 02 August 2025

" We love the comparison function and vehicles selection, insurance is affordable. "

" At droff off, the agent told us he would charge 60€ to clean the car, there was nothing except a bit of dry grass on the floor (it was so ridiculous, we took pictures), and asked why and the agent just smirked and said I am the manager so I decide...pretty shocked by this reaction, in the end we were charged 84€ including an additionnal 10€ for another driver (we had already paid 130€ at pick up for this...instead of the 121€ max in our auto europe contract...) so lots of unjustified charges, we make us think again before renting with Amalo. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PARIS, FR - Reviewed by YEHUDA - 23 July 2025

" Everag "

" We have to wait almost one hour to open the contract average "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ANDREAS - 13 July 2025

" Good! "

" I lik'd it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by ALAIN - 13 June 2025

" I have used Auto-Europe before, there have been little issues here and there, but nothing of this scale. Yuou should really reconsider your partnership with Alamo, at the very least with their Montpellier location. "

" Care was not available at booked time, had to wait 6 1/2 hours (from 10:00 to 16:30) until we could get it. We had reservations for a show which we missed due to the delay. The whole planned long week-end was ruined. The car was sort of clean (supposedly they couldn't do a thorough job because we were in a hurry. We returned the car 3 days ago, we are still waiting for the final drop-off documents "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

AVIGNON, FR - Reviewed by CALVIN - 12 June 2025

" See above "

" Vehicle requested not available. Received less expensive vehicle and promised compensation for issue and did not receive upon return of vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NANTES, FR - Reviewed by KEVIN - 02 June 2025

" Once again, hassle free car rental "

" Found a very clear and visible notice on the counter that we should go directly to the parking lot. There we found their staff who immediately gave us an upgraded (and brand new) vehicle. We were out of there in less that 10 minutes. Drop off was a breeze too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVOR - 24 May 2025

" The position of the broker has not a full control in the process. "

" The booked car was not available. They claimed that they were having a replacement. At the end I took a smaller car then booked, for the same price. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MONTPELLIER, FR - Reviewed by RENÉ - 12 May 2025

" It took to Long time to g'et the car in Montpellier "

" Vers nice and new car "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IAN - 26 March 2025

" Xxx "

" Pick up was somewhat difficult due to the office being some distance from the garage at Montparnasse. Drop off was a nightmare due to the poor signage and multiple parking stations. We drove in & out of 2 wrong parking stations, then left the car to walk to the office for directions to the entrance. The sign was tiny and very hard to see when driving in traffic. Would never use this location again and likely not rent a car in Paris. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by GVIDO - 25 March 2025

" Allok "

" All ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by SVEN - 18 March 2025

" No specific commentys. Reservation went easily and quickly. "

" Dealing with Alamo was quick both when picking up and returning the car. Everything went smoothly and was pleasant. Unfortunately, the car itself was not in the best condition. Technically everything worked, but the interior of the car was stained and not pleasantly clean. I have a little complaint about this. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by JOAO - 11 March 2025

" The only small complain would be the car windows that were a bit dirty "

" Very happy with the experiences. Everything went smoothly and without surprises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by YUJUN - 08 January 2025

" The agency told us to rent a car directly with them is much cheaper and auto didn't give us any protection rights if the agency did not offer the similar car "

" We have required Nissan Qashwait. The agency refuses to give to us and ask we pay extra 30 Euro per day to get the similar car. They insist the car we want is not available even though we paid about few weeks in advance. Then the car is not working so the agency give us the car we initially wanted. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GENEVA, FR - Reviewed by VICTOR - 07 January 2025

" I rented an "Intermediate SUV" for a ski trip, expecting snow tires. The provided vehicle, a Renault Arkana, only had all-season tires, making it unsafe for winter driving. I encountered significant difficulties and was forced to rent a replacement vehicle from Europcar at an additional cost of 4k euros, losing the fees paid to Auto Europe. Your website does not offer an option to select vehicles with snow tires, leading to this issue. I request a full refund for the unused portion ~600 euros. "

" Alamo was unable to provide me with a suitable SUV equipped with winter tires in Geneva, despite being less than 30 minutes from the mountains and during the winter season. They offered no viable solution, citing their inability to assist due to my booking through a third-party broker. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ADRIAN - 06 January 2025

" Super! "

" Super! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by YEHUDA - 06 December 2024

" i got a very good car with the best service "

" i got a very good car with the best service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IGAL - 22 November 2024

" Bottom line - very Good "

" All in all, I was quite satisfied with the service and the car. I had 2 issues. A minor one was when i came to pick the car. The computer had some problems, so the contract was filled entirely by handwriting. The main issue was as they didn't have many cars to offer, so I got a huge upgrade which is nice normally. But the car I had to take was a very big SUV which is not what you want in places like Paris or any city center. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MATTHEW - 30 September 2024

" Please see my note above about the missing receipt - otherwise all good "

" Overall it was easy and efficient however I did not receive a receipt for the total cost of rental and I need to present this at work otherwise I will not be able to claim the cost. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DIJON, FR - Reviewed by LAUREN - 26 September 2024

" I was told I could cancel and just pay 90 euro and then when I spoke to someone else I was told I wouldn't get any money back so I lost all the money I paid. "

" The man at the counter tried to help but auto Europe provide very bad service. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RENNES, FR - Reviewed by PATRICIA - 07 September 2024

" No comment "

" I would not recommend anyone to rent a car from Alamo. First because they are unprofessional and second because they try what they can to take money. We rented a car, the engine was broken after only one hour of driving, we waited a whole day so they can provide another car and meantime we were on the street. After that, they gave us a car and they didn't bother to look for the damages on it. When we returned the car, they said that we hit the car, which is not correct, and they took the whole amount of the franchise (1,500euros) and by the why the hit was a small scratch which cannot cost this much. I don't recommend them at all, again they are unprofessional and thieves. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DAVID - 28 August 2024

" At pickup the vehicle was not properly cleaned inside - drop of however was perfect (very competent and friendly staff at CDG airport). "

" At pickup the vehicle was not properly cleaned inside - drop of however was perfect (very competent and friendly staff at CDG airport). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by BRENDAN - 24 August 2024

" Reliable & efficient "

" Reliable & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by FRANK - 31 July 2024

" helped me out with another provider "

" no staff after 19:00 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by NIKOS - 27 July 2024

" Quick and reliable "

" Excellent service. Will choose them again ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JUAN MANUEL ALEJANDRO - 15 July 2024

" Drop off was quick "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PHILIP - 03 July 2024

" The drop off part at Nice airport was especially easy. "

" Easy process. Smooth and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by LUIS - 01 July 2024

" Seems that car rental don't like to have intermediaries in their bookings "

" They where really slow to give us the car. The reservation was for 12 and we arrived around 13 as our flight got delayed, but they kept us waiting until 1420 to give us the car after they said it was 10 minutes as they were cleaning the car. This was not true as the car was brand new with 20 km or so. Also they pushed us to buy their insurance, gave us a much bigger car than the one we booked and when we complained they said that was the only one they had. Lastly they didn't explain a thing about the functions of the car. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETR - 01 July 2024

" All OK as exected. "

" All OK as exected. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by CHARLES GEORGES - 18 June 2024

" Everything went as agreed "

" Hospitality and impeccable service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by NEIL - 09 June 2024

" Poor return experience. "

" Return (drop off) process was inefficient. I had to park the car, go into the terminal, advise im returning a car, then go back to the car with staff to complete the return process.. VERY INEFFICIENT "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by HARRY - 03 June 2024

" efficient service and great staff, competitive price ! "

" very good service and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KEVIN - 27 April 2024

" Very easy booking. Comprehensive information provided which is always correct "

" No nonsense pick-up and drop-off. Very reasonable policy explained at pick-up regarding minor dents/scuffs etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by GVIDO - 28 March 2024

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROBIN - 18 March 2024

" Auto Europe is very easy to use and provide me all the selection of rental car from all company. Save time for price searching and comparation. The price posted is much better than visit directly to car rental company. "

" I booked an electric car but the agent of Alamo said the car I booked was mal-function and they can only rent me an gasoline car. The agent promised to reimburse me 10 euro for the different of fuel cost. Still waiting for the reimbursement. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by DUMITRU - 27 February 2024

" i ve selected winter tires when booking and it was not on the voucher "

" they provided a car without winter tires, in winter for a trip to mountains, during snowing season. plain arrived earlier and kept us waiting because the system did not allow them to provide the car earlier - pfff "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by DAVID - 18 February 2024

" had no problems "

" everything went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 02 November 2023

" I've used Auto Europe previously and will continue to use your service because of the prices and the thorough explanation of what is and is not covered. "

" The Alamo staff (Ines, Kossi, and Saben) were helpful, friendly, and fluent in English. The car had about 20,000 kilometers and was in excellent condition and working order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ISABELLE - 26 October 2023

" Great experience, easy pickup, easy dropoff. Car was in excellent condition, exactly what we wanted "

" Nice staff, except that we had a hard time finding the car in the parking lot at pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by BRYN - 19 October 2023

" Do not use auto europe "

" Could not collect vehicle. Appalling process and lack of care from call centre..had to.make a duplicate booking "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by JOSE - 16 September 2023

" I was charged a $2000 euro deposit and on my contract it stated it would be $250 euro "

" I was charged a $2000 euro deposit and on my contract it stated it would be $250 euro "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PHILIPP - 12 September 2023

" This was a disaster! "

" My booking was cancelled due to a cancellation of my flight. Could neither get my colleague on the contract nor could I postpone the rental to the next day. This is unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by NIELS - 03 September 2023

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIMES, FR - Reviewed by KWOK SUM - 22 August 2023

" After traveling 100km the battery was already half drained. If my hotel did not have a charge point I will be stranded "

" The only downside was that I booked a petrol car but was given a EV. I was told it can travel 300km on a full charge and will only take 2 hours to charge fully. However if took me 14 hours to charge as a 2 pin slow charger was provided in the car. Fortunately I stayed at a hotel with a Harding point across the road. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by THOMAS - 07 July 2023

" When I called autoeurope to be assisted during the visit to Alamo I would not have any assistance . I hope that it was a one time experience. "

" As my wallet was stolen I expected difficulties,but the police Said when I reported the theft that I should be able to solve the problem by showing the printout of the report. Alamo would not have anything of that so I asked about making a new reservation with my wife as driver,which they would not even look at it. They were not cooperative or even interested in trying to help out. When we asked about a refund or helping out to have that either from autoeurope or even from our insurance company they would not do that either. I am not reacting so much to their acting in accordance with rules as their attitude,lack of empathy and willingness to help out. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by PHILIPPE - 04 July 2023

" Nice experience to repeat. "

" Nice customer support, and courteous agents. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ARIE - 12 May 2023

" none "

" Trouble finding rental desk at Nice airport. One desk was closed and referral to other desk was not clear at all. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by NIKOLAOS - 01 December 2022

" Very good prices, easy to reserve a car, very good options. "

" Excellent service, Smiling faces, fastness. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RAMON - 26 October 2022

" Arrived at office, speedy paperwork, car options offered. Very good overall experience. "

" Better service than expected. Big well done. Speedy and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by FLORIN - 27 September 2022

" Very easy and eficient to pick up and drop off the car. "

" Very easy and eficient to pick up and drop off the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by JULIEN - 29 July 2022

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by JON - 29 June 2022

" Very happy with our experience with Auto Europe, good value car hire. Will use again. "

" Very good staff, friendly & efficient. Main comment, we were given a hybrid vehicle, & considering we drove 4500km, this was not an efficient car for us. It was heavy due to the electric batteries, so was not good on fuel efficiency. Also due to the small fuel tank we had to stop too often to refuel. For long distance driving a full fuel car would have suited us better. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MANH DUONG - 23 June 2022

" I don't think I will use this service again "

" We booked an automatic car but when we showed up, there were no automatic cars available. It took a lot of time for us to get the car. And we had to put the Ad blue in as well. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by GERY - 11 May 2022

" Very friendly and efficient service! "

" Very friendly and efficient service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by JEAN JACQUES - 12 April 2022

" Alamo experience very disappointing, but still expecting an answer from Auto Europe. "

" when i collected the car on April 5 i declared that i would return it 1 day sooner than on my voucher. i returned it on Friday 8 at 11.30, exactly 10 minutes before the time i collected it. however i had to wait more than 30 minutes behind another 4 clients before i could return the car, and the return time is stated as 12.00 am. i sent an email the same day to Alamo customer service about it, and to date did not receive a reply. i therefore expect a credit of one day on my voucher, from Auto Europe of course, and the courtesy of a reply from Alamo. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 22 March 2022

" My wife and I are recently retired professionals ( in her case a Vice President of the largest tech company in Canada ) We know what separates a company from its competitors " CUSTOMER SERVICE " your people had none except one doleful young man who basically apologized for the whole company , when I asked for his business card of course he had none . You can look at this and right me off as some old fool ranting but if your poorly paid and trained employees continue to treat your costumers this way your shareholders will ask for someone's head ... it might be yours . David Lippett "

" The rental process in Bordeaux was very professional and satisfying, Lille on the other hand was horrible, the young woman at the office was dismissive and rude, your managers should TRAIN your people in customer relationships ( she had NONE ) if you follow up ( which I have NO reason to believe you will ) she will justify her actions two ways lack of language skills ( I this case English ) and the fact that we could NOT find the proper return area . "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NICE, FR - Reviewed by SÉBASTIEN - 12 January 2022

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by AMAIA - 16 September 2021

" Auto Europe didn't explain that the rental didn't include the insurance, and didn't offer the option to add it. I only learned about it because I asked, and paid extra for it, otherwise I would have rented a car with no full coverage. "

" The person who handed me the car told me that the deposit was full. When I checked, I saw that it was a little empty, and I told him, but he assured me that the empty space that appeared on the gas symbol is always there, even with a full deposit. When I filled the tank before delivering the car, I saw that the gas symbol was completely filled, so the person had lied to me. This is not professional at all! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by STEPHANE - 14 September 2021

" Easy "

" They really went the extra mile, always keen to have a happy customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BOGDAN - 30 August 2021

" Everthing was ok, except for the car type received. I booked class Peugeot 308 and got a 2008, which, although disposed more on height, doesn't offer the space (not even trunk) or comfort of a 308. When I questioned the size I was politely talked into the 2008 vertical dimension but I was not very happy on he road. I also didn't receive per e-mail the confirmation of the car return. Due to time pressure I left the keys at the parking office (which was ok for me at the moment) but I never received per e-mail the confirmation of the hand-over so I can only hope that everything was ok and I will not get an extra charge. "

" Everthing was ok, except for the car type received. I booked class Peugeot 308 and got a 2008, which, although disposed more on height, doesn't offer the space (not even trunk) or comfort of a 308. When I questioned the size I was politely talked into the 2008 vertical dimension but I was not very happy on he road. I also didn't receive per e-mail the confirmation of the car return. Due to time pressure I left the keys at the parking office (which was ok for me at the moment) but I never received per e-mail the confirmation of the hand-over so I can only hope that everything was ok and I will not get an extra charge. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MULHOUSE, FR - Reviewed by JOAO - 16 August 2021

" Had some difficulties with the payment interface "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VIKTOR - 20 July 2021

" No more comments. "

" Have been waiting for a car for about an hour and then I did not get the car I ordered. I was informed that I do not choose a specific car, but a "type or category" of a car. Luckily, finally I was offered a car that fitted our needs. Anyway, my point is that the conditions of the specific car finally provided by the rental company can vary greatly, e.g. especially if you are in need of a space for your luggage. It would be good either to directly inform the customers that they may not get what they ordered or warn them about the possibility they may get a car they are not able to use - like some customers who came before us. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STRASBOURG, FR - Reviewed by PETER - 20 June 2021

" Overall good value and good car, just a tricky agent giving me an almost empty gas tank on the car and not telling me left a sour taste in my mouth. "

" The pick up went very quick and smooth as the desk lady was quick to check me in and she directed me to the garage to pick up the vehicle. In picking up the car the male associate seemed hurried and not very communicative. The car seemed just dropped off by another customer as it was dirty. We asked him to clean it and they did. The associate never walked us around the car for inspection nor gave us any paperwork he just explained how to open the gas door. 20 minutes after leaving I noticed just two bars on the gas guage. It took me $50 to fill up the tank. I then called to inform them of this dirty trick and they noted it. Upon drop off they admitted and gave me no hassle in dropping off the car with just two bars on the gas guage. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ELISABET ANNA - 02 August 2020

" We were not informed that our Terminal 1 agency was closed, so we had to run between terminals with bags and kids to get to our Terminal 2 agency. That is not acceptable, a simple e- mail woukd have sufficed and would have saved us a lot of hassle. "

" We were not informed that our Terminal 1 agency was closed, so we had to run between terminals with bags and kids to get to our Terminal 2 agency. That is not acceptable, a simple e- mail woukd have sufficed and would have saved us a lot of hassle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by CONOR - 17 July 2020

" Totally satisfied "

" Everyone was top class to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by PEEP - 23 May 2020

" The branch was closed. I could not get a car. I would like my money back. "

" The branch was closed. I could not get a car. I would like my money back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by XAVIER - 06 February 2020

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by SLIM - 05 February 2020

" very good rental site, very good choice of vehicles at a very good price i recommend autoeurope "

" very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SEBASTIÁN - 28 January 2020

" Best prices regularly "

" I was charged 279 usd extra without explanations "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by STEPHANE - 02 January 2020

" When I called to received some support , the person on the phone was nice and comprehensive , though told me to manage by myself :) . Conclusions : once you have payed , it does not matter what happen to our client ..... Great long term strategy "

" First of all , because I arrive earlier , I was downgraded Second of all , the car broke down after 3 days and I lost 24 hours of rental ...where is my refund ??? Third of all , I saw that some money was deducted from my deposit without any reasons ...I have all proof that the (new) car was returned in full and in perfect conditions Fourth of all , I did not even received my closing contract ....maybe Alamo bought themselves some sandwiches and charged it to my card . Conclusions : I have no time currently to deal with thieves but the day I will , you will be taken to court for such unacceptable behaviour .... "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NANTES, FR - Reviewed by NICOLA - 27 November 2019

" My response to the previous question will depend upon how you react to my complaint. "

" I reserved a car at Nantes railway station from 1200 hours on Saturday 23rd November. My train, I was travelling from Brussels Belgium arrived a little late (instead of 11.45 it arrived at 12.05 hours). I never imagined that a car rental service would close for 2 hours for lunch. Under normal circumstances I could perhaps have had lunch in Nantes and taken the car in the afternoon. However, I had come to attend the funeral of one of my closest friends at St. Hilaire le Vouhis in Vendee and I knew the drive was one hour. I therefore rented another car from AVIS, at three times the price, because it was imperative that I arrived in time for the funeral. I had booked the car with ALEMO as from 1200 hours but they did not warn me that they closed at that time. They did however warn me that I would have to drop my keys off the following day in their drop box as they would be closed in the morning. I find Alamo totally unbusiness like - how can your provide a service and close for lunch for two hours on a Saturday? I am therefore asking to be reimbursed the €40.38. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by RAMAZAN - 15 November 2019

" The car was good and it was nice to ride on the wine road. "

" Thank you for everything. It was nice experience to us. The staffs were very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LILLE, FR - Reviewed by GUILLAUME - 07 November 2019

" NA "

" NA "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PARIS, FR - Reviewed by JORGE - 06 November 2019

" Overall it was an almost perfect experience. "

" The car type I selected was not available at the time of pick up. I was offered an upgrade at no extra charge, but I was not 100% happy. There was some confusion with the collision damage waiver offered by Eurocar and that offered to me when I picked up the car. They made it look like it was completely separate from the one which came with the agreement I signed for. I found that somewhat annoying. Sammy, the representative who took care of the rental process was a very sensitive and wonderful person. We were very happy with him. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by JEAN - 13 October 2019

" See pt 3 "

" Excellent car (Opel Insignia), in good condition, competent staff at pick up (main railway station in Bordeaux) and drop off (Bordeaux-Mérignac airport) points , fast and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by IURII - 02 October 2019

" good Alamo office at Perpignan airport, I was provided with a higher class car at no extra charge, I was enjoy communicating with the staff. "

" good Alamo office at Perpignan airport, I was provided with a higher class car at no extra charge, I was enjoy communicating with the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MICHAEL - 23 September 2019

" It was a little confusing on how to return the car. "

" It was a good experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by VALBERSON - 22 September 2019

" There was no problem at all. Definitely recommended "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FIGARI, FR - Reviewed by GUY - 13 September 2019

" as always, good and no problem "

" ok, but the guarantuee deposit is very high. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by ABHAY - 10 September 2019

" Auto europe is providing car at very cheap rental with good service. "

" Very good service with quick response and fast procedure also they provide very good condition car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHI-HSIAO - 10 September 2019

" The condition and equipment of the vehicle is excellent. "

" 1. They gave me a manual transmission vehicle at beginning and change to an automatic transmission vehicle, as we reserved. The process took a little time (the staff could not decided to gave us which car, instead of the manual transmission vehicle, and had to call her boss to the garage from her office, which is across the street). 2. The parking lot is very hard to find (without elevator , we had to walk down 4 floor using a steep and very narrow stair. Fortunately, we did not carry our luggage with us.) 3. The parking lot is very dark and made us very difficult to identify any previous scratch on the vehicle. 4. The exist driveway of the parking lot is like a maze. The staff told us to follow a yellow sign, which disappeared in the B3 floor. It took us a while to find the right way out . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DAVID - 21 August 2019

" fast easy and reliable "

" Service was good. they were busy so it was a bit slow but they where very nice. Gas tank was not full but they told my it a problame with the gauge. When i filled it up the gauge was OK. But all and all nice clean car and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARK JULIUS - 18 August 2019

" Responsive on customer queries. Its just my case is quite complicated so I ended up getting what I dont want. I will not be very happy until I get my money back. "

" I did not have the experience to drive because I was not able to get the car. Enterprise Montparnasse is too lazy to analyze my license certificate. I ended up booking a new car from Europcar and all was okay. So I need to reimburse my money on this booking. STAY AWAY FROM ENTERPRISE MONTPARNASSE. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ALAIN - 09 August 2019

" I am very happy with Alamo rent "

" All went fine, from pickup to drop off. Friendly staff, even at 11.15 pm "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALFRED - 06 August 2019

" Overall, a good experience. "

" All went well, but we reserved a 7 passenger vehicle and all they had was a 5 person vehicle. Our family of 5 adults was pretty cramped. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LIMOGES, FR - Reviewed by ELAINE - 31 July 2019

" All good although I thought I was having a Peugeot 308 or similar but had a Ford Fiesta. The car was fine although a little smaller than I thought as I would compare a Ford Fiesta to a Peugeot 208! "

" All very efficient and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DONALD - 18 July 2019

" I am travelling in France and speak un peu. So pick up and turn in was easy and the rate was fair. "

" I am travelling in France and speak un peu. So pick up and turn in was easy and the rate was fair. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARTIN - 18 July 2019

" It was good. I had to wait a bit when I arrived as there was no car available even though I made a reservation... "

" It was good. I had to wait a bit when I arrived as there was no car available even though I made a reservation... "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SETH - 18 July 2019

" Staff generally friendly. "

" Car was given to us in Paris with 3/4 of a tank of gas. We were told to drop it off with the same amount. Was very difficult to do this since gas gauge was inaccurate. Ended up putting in full tank which was significant additional expense for us. Later told that picking up car without full tank is not typical, but we weren't reimbursed for additional gas we put in. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PARIS, FR - Reviewed by FAISUL - 16 July 2019

" It was nice experience dealing with Auto Europe. "

" Since i have returned the car using key drop box kindly advise regarding refund of the 250 euros security deposit amount. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NANTES, FR - Reviewed by CHRISTOPHER - 10 July 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by VACLAV - 08 July 2019

" Good price even several days before renting. "

" Very kind and friendly staff. Check-in was very quick. Drop-off even quicker. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CYRIL - 07 July 2019

" Impossible de récupérer le véhicule loué. Ayant oublié mon permis de conduire le jour même, j'ai souhaité modifier la location pour changer le conducteur et mettre ma compagne. Impossible de faire une modification dans ce sens ou d'annuler la réservation sous prétexte du délai minimum des 48h. Difficile de pouvoir respecter ce délai quand la réservation a été faite moins de 48h de la date de début de location (réservation faite le 28/06 pour une location démarrant le 30/06) ......... "

" Impossible de récupérer le véhicule loué. Ayant oublié mon permis de conduire le jour même, j'ai souhaité modifier la location pour changer le conducteur et mettre ma compagne. Impossible de faire une modification dans ce sens ou d'annuler la réservation sous prétexte du délai minimum des 48h. Difficile de pouvoir respecter ce délai quand la réservation a été faite moins de 48h de la date de début de location (réservation faite le 28/06 pour une location démarrant le 30/06) ......... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ROBERT - 24 June 2019

" See above comments Great experience "

" Great service and all personnel were so helpful. Our rental was not ready when we arrived, and the manager graciously provided us GPS free of charge for our rental. Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DIMITRIOS - 21 June 2019

" all very good "

" Very fast "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by GUILLAUME - 15 June 2019

" See above "

" Because of the delay from the plane, the car was not available any more. I had to book another casr and pay again. so not happay of Alamao and not happy with Auto Europe. The person from Auto Europe I spoke to was useless. I tol m that I had to warn you of the flight delay at least 48 hours before. Complete no sense. I will try to cancel all booking I have with you and never use your service again. You forced me to pay twice but you will loose a lot more than that. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PERPIGNAN, FR - Reviewed by DAVID - 14 June 2019

" We were enchanted by the service and by the new car we got. It's the 1st time we rent a car through Auto Europe/Alamo and definitely not the last "

" We were enchanted by the service and by the new car we got. It's the 1st time we rent a car through Auto Europe/Alamo and definitely not the last "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARIE - 05 June 2019

" thank you Alamo so professional and modern. Not like the many experiences we have had over the decades with car hire companies (Avis-worst, Europecar so so, etc.) "

" I want to share the following feedback. The girl at the Alamo shop who checked us out was fantastic. We forgot the mobile phone in the car. 45 mins before the flight left we realised I ran back and out through security and spoke to her. she took charge, reassured me, called the alamo drive who was washing the case and then made sure the phone was brought back. What a fantastic employee to have. please let her know. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDREW - 03 June 2019

" Will probably rent again if we come to Europe. "

" All was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by IVAN - 18 May 2019

" Fair enough "

" When the car was dropped off, the lady, was a bit unpleasure and didn't wand to check the car, but to postpone it for tomorrow morning. Finally, when she wad agreed to inspect the car, she didn't allow me to come with her. As far as I'm concerend, both sides should be present at the car inspection before the keys are handed as well as when the cas is returned. Since it is a public parking as well, I can happen that someone skretch a car or do some other damage over the night, and then how can a customer confirm that it wasn't his fauli??? Also, for vignette for CH I had do pay extra. If your company already ask what countries I plan to visit, it would be nice to prepare a car vith vignette before arrival, not to charge more than it is written. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by VINCENT - 09 May 2019

" N/a "

" N/a "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PHILIPPE - 19 April 2019

" Easy and simple "

" Enterprise is the only company where the counter staff move their ... to check the car with the customers. With other rentals you feel like dealing with an administration "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by ALAIN - 27 March 2019

" Very good "

" Everything went very well. Very good prestations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by AVNER - 07 March 2019

" great! "

" great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SUNNY - 06 February 2019

" Nice and friendly staff "

" The staff were very friendly and nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CLÉMENT - 24 January 2019

" Always smooth and economic ! "

" I've been downgraded of two categories. Rented a standard class and get an economy car ! "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

STRASBOURG, FR - Reviewed by COLLEEN - 12 January 2019

" The price quoted was the one I paid. I was advised in advance of some extras I could purchase so I had time to consider my options before picking up the car "

" Very efficient and friendly service No pressure to buy products I don't need. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VANESSA - 25 December 2018

" Xxxxxxx. "

" Xxxxxxx "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARIANNA - 23 December 2018

" good a quickly "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ILIAN - 30 November 2018

" Short time for taking and returning of car. The lady gave us useful information about roads and taxes in France. "

" Very kind personnel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DANIEL - 16 November 2018

" Everything was great, no issues whatsoever. Only point : I was trying to credit my Enterprise Plus account (HHRWD4Y) with this rental, but it didn't seem to work. Can you help pls ? "

" The staff in both Marseille and Aix TGV was very helpful. Thanks ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERTUG - 16 November 2018

" I rented cars from autoeurope for years. I did not have any problem so far "

" Everything was ok except drop off information. It was not clear enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHRISTOS - 22 October 2018

" VERY NICE EXPERIENCE. YOU ARE GONNA BE MY 1ST CHOICE AT MY NEXT JOURNEY. "

" VERY KIND PEOPLE READY TO SUPPORT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by YONG SOON - 19 October 2018

" horrible. please refund "

" horrible experience. first of all, i am unable to receive the car just because i can't pay using a debit card. secondly, you are unable to cancel the car and refund. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by BRIAN - 17 October 2018

" Alamo at Nice airport is the best! "

" I had rented a Budget car at the same.airport. Terrible service or lack thereof. Alamo at Nice airport was one of the best if not the best experience renting a car I had. Courteous, very professional friendly people, a newer car and better features. Management must be first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 15 October 2018

" Pleasant experience from start to finish. Really enjoyed having the option to pick and drop off at Gard du Nord in Paris. Much more convenient than the airport, which is always crowded with lines of people waiting to rent their cars. "

" Although the car hadn't been cleaned well, the staff gave us a credit for this and we left very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by ROBERT - 11 October 2018

" Overall very good experience "

" Very helpful agent (Louise) when we picked up the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by DEREK - 06 October 2018

" Very satisfied with Auto Europe. "

" I find car hire, not just with Alamo, very stressful due to the credit card block of 950 euros which is taken when picking up the car. Knowing that any extra marks on the car, which could be caused by someone in a supermarket car park carelessly opening their car door, could result in a big credit card bill, is very stressful. There must be a better and more customer-friendly way of doing this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by VLADIMIR - 05 October 2018

" Generally it was good. "

" The telephone number on voucher was wrong. I could not get any answer from alamo personals when i need it so much. It was very unpleasant. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by RALUCA - 03 October 2018

" Horrible experience. Absolutely terrible! I called at 23:15 when my plane arrived trying to confirm i will be there as soon as I get my luggage. Customer service is not available at that time. I tried alamo company. No one answered the calls for 45 minutes. Arrived at 00:03 at the rental company desk only to see it was closed. I think they closed 30 minutes early so they would not give us the car. No phone number from autoeurope was working at that time. The next day when I went to pick up my PAID car, they told me I am too late. I am more than 2h late. Yes, because you dont work between 12:00AM and morning! The customer service has been rude to me always. Hanging up the phone, not talking English. I am trying to get a refund for 15 working days already, you promised the refund but you are delaying giving the money. As well as penalizing me 30 euros for the cancellation. I did not want to cancel. I wanted the car i paid for. If I can;t get it I want the full money back because I did hold up my end of the deal. I called like it is stated but no one answered. Horrible experience! Customer service is replying to emails after a week and with automated messages. I will write bad reviews on all websites that have autoeurope reviews. You are stealing from your customers and lying to them. There is no way to call the customer service after 20:00. At 9:00 when you open it;s not really open since the message saying "call us during business hours" stays on for 30 minutes. I am very disappointed. I have been treated like garbage. "

" This has been a nightmare holiday from the beginning due to the poor customer service provided by alamo and autoeruope.My plane landed at 23:10 and my luggage took 20 minutes to arrive. I started calling at 23:15 both Alamo and Autoeurope trying to tell them I am on my way and my luggage is not arriving. I arrived at 00:02 at the pickup counter in the different airport terminal and it was already closed. No one answered any phone calls from 23:15 to 00:03. All were closed or were ringing forever. I came back in the morning to pick up my car and although I paid for it they had no more cars! I called autoeurope and they yelled at me and hung up the call. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by RAVI - 03 October 2018

" Bad service, dirty car, refusal to accept dents and scratches pointed out to the staff on delivery on commencement of rental. I do think your staff need serious training! "

" The staff do not care at all; too busy talking to each other. Cars very dirty - I was shown 3 cars, all of which had not been washed. The staff really have no pride in working and want to just get rid of you. Worst experience I have had since renting cars for over 45 years! Will never use Alamo or Auto Europe [for other reasons] again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PARIS, FR - Reviewed by JULIEN - 01 October 2018

" Flight was canceled late (20:00) and I was not able to reach anyone from Autoeurope to find a solution. We had to take the train instead of a car "

" Our late evening flight was canceled and the booking was canceled when we arrived early morning next day. I tried to call the Alamo agency at CDG during few hours as soon as I have learned that the flight was canceled but no one pick the call (it was ringing but no answer) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LYON, FR - Reviewed by EITAN JOSEF - 30 September 2018

" Quick and easy to use. Best rates. "

" Very pleasant and efficient staff. The car itself, while an upgrade in class (Opel Corsa), was with high mileage and weak. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by FÁBIO - 27 September 2018

" Generally good, had to wait more than usual for the car but got an upgrade that was very decent. "

" Was generally good. They took a long time to give me the car, it was hard also to find the right pick up location, because not everyone is telling exactly how to get there (you have to follow a lane on the flor and only a girl told me that, not the guy). But, I got a better car than I requested, which I enjoyed a lot (a Jeep). Wish I could always have such privilege. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KAY HOCK ANDREW - 27 September 2018

" Same as above. "

" Although the exterior and interior of the car are very good, the running condition is poor. The car was rattling and vibrating almost everytime on acceleration. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DIJON, FR - Reviewed by QUN - 24 September 2018

" Other than the price, overall is ok experience. "

" I have been over charged by the Alamo. I prepaid 160 euro on auto Europe, then I have paid more than 200 euro at the counter. Total amount is much high than what is indicated on the website. Therefore I am not very satisfied with the hidden charges. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PARIS, FR - Reviewed by RICHARD - 20 September 2018

" overall a good competitive price nice car and no haassle "

" good experience everything ready when I arrived staff friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ZACHARY - 17 September 2018

" It was incredibly easy, affordable, and pleasant. "

" Employees were courteous and speedy in their assistance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by ALVARO - 12 September 2018

" Excellent experience! "

" Excellent experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by GRAEME - 26 August 2018

" See above. Problem with Pre pay via autoeurope is that if you are unhappy when collecting the car, there is nothing you can do...like refusing to pay as payment already taken. I find it crazy that the car hire company had cancelled our booking despite only being a few hours late and having already paid! "

" Due to late flight. We were told we were too late to pick up car..we were approx 2.30 late. Then told only car available was a class below our booking. Then given old twingo with 60000 km on clock and lots of slight damage. I was told not to worry about the damage as there was too much to annotate on contract. I felt very uncomfortable with this but was told to take it or leave it. We needed the car so we took it but was very difficult to fit luggage in due size of car. Attitude of counter and other staff was very poor. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PARIS, FR - Reviewed by CARLOS - 22 August 2018

" Excelent, from the beginnning to the end. "

" Excelent, from the beginnning to the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MANUEL - 21 August 2018

" For the rest, it was OK "

" Everything was fine in general. Points to improve are the next: - We were a little bit pushed to get the daily insurance fee in case of scratches - The car was without the baby seat installed. I had to install it manually (I was not familiar with this system, without isofix) and the staff did not help me to install it. They said it was not their responsability. For the rest, the staff interactions were OK. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

AIX EN PROVENCE, FR - Reviewed by MARIE-JEANNE - 18 August 2018

" Tarifs intéressants. Bonne expérience pour cette location. "

" Accueil charmant et efficace. Nous avons reçu un véhicule de catégorie supérieure, retour rapide et toujours aussi efficace. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GARY - 06 August 2018

" Long line to wait to get car. "

" The car jerks when starting. Brakes tend to lock up. Low power. Weak AC. Drifts in the road at higher speeds "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by KONSTANTINOS - 02 August 2018

" Great staff, good car, affordable prices "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BENOIT - 29 July 2018

" alamo/enterprise very good rental car company "

" very good staff ,fast delivery "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALEXANDER - 25 July 2018

" Everything is OK except that is was a bit hard to find the ALAMO office in CDG Paris airport, as well as drop-off place in Geneva Airport (French side). It would be very helpful if customers could get the detailed instructions how to get those places, because there was a seriouse lack of signage in those places. And I spent a lot of time to find it. "

" Everything is OK except that is was a bit hard to find the ALAMO office in CDG Paris airport, as well as drop-off place in Geneva Airport. It would be very helpful if customers could get the detailed instructions how to get those places, because there was a seriouse lack of signage in those places. And I spent a lot of time to find it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NICE, FR - Reviewed by TORBEN - 24 July 2018

" 1 "

" Very smooth process both when we picked up the car and for the drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTIN - 23 July 2018

" very satisfied "

" always excellent brand new cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DERK - 19 July 2018

" Very efficient same as above "

" Pick up very efficient. New car and speedy and friendly drop off . Very satisfied with Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ELODI - 15 July 2018

" Very positive, the car was very good, everything went perfect with ALAMO "

" Very happy about alamo, very good service, quick and very proffesional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GUILLERMO - 12 July 2018

" It was not positive "

" I hired a peugeot 5008 or equivalent vehicle one month in advance and at the time of delivery and offered a smaller unit with lower cost. Finally, after losing an hour, I was able to pick up a larger vehicle than initially offered, but smaller and cheaper to hire than the Peugeot 5008 or equivalent. Alamo did not comply with the contract and was not honest with the communications made after the hiring where they informed me a week before that my vehicle was ready. I think Alamo does not have the vehicles that it offers deceptively, which is why I am going to discourage friends and other people from renting cars through Autoeurope and Alamo. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

NICE, FR - Reviewed by MATEJ - 10 July 2018

" kindly asking for your explanation sice just got in my credit card statement for debits due in June and July. on 10.6.2018 Alamo put a guarante deposit on my credit card of EUR 280, on 13.6.2018 guarante was released off my account, but only for amount of EUR 250. kindly explain why 30 EUR diffrenece was not refunded to my account??? thank you "

" Dear, kindly asking for your explanation sice just got in my credit card statement for debits due in June and July. on 10.6.2018 Alamo put a guarante deposit on my credit card of EUR 280, on 13.6.2018 guarante was released off my account, but only for amount of EUR 250. kindly explain why 30 EUR diffrenece was not refunded to my account??? thank you Matej Bizjak "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by DEANNA - 08 July 2018

" Very helpful "

" I had wonderful staff. I was late to pick up due to train issues and they were so understanding and helpful. They also were willing to help me in English, which lessened the stress of renting a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MILA - 04 July 2018

" I could not take the car that I already paid "

" I could not take the car that I already paid "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by ROHIT - 01 July 2018

" I had reserved an automatic SUV. At the counter, they had either an automatic sedan, or a manual drive SUV. Both were new vehicles and they offered me a choice. I finally went for the manual drive SUV as I specifically wanted a SUV. Not having an automatic was a disappointment though. The two cars they offered me were brand new, and the one I took only had 3 km on the odometer. On the flip side, it didn't have any fuel so the first order of business when I left the car rental was trying to find a gas station that delivered diesel. "

" I had reserved an automatic SUV. At the counter, they had either an automatic sedan, or a manual drive SUV. Both were new vehicles and they offered me a choice. I finally went for the manual drive SUV as I specifically wanted a SUV. Not having an automatic was a disappointment though. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JIRI - 01 July 2018

" All was OK. "

" All was OK. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by OLIVIER - 29 June 2018

" Very easy. Best value. "

" Great staff. Very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KAZIMIERAS - 29 June 2018

" would recomend to other no probs "

" first time order, all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 27 June 2018

" Fantastic! "

" The agent, Nevis, was fantastic! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MARGE - 26 June 2018

" very good "

" Bigger car rental companies always better guidance and locations. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by NUNO RICARDO - 21 June 2018

" Car was dirty "

" Car was dirty "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LA ROCHELLE, FR - Reviewed by WILL - 20 June 2018

" Auto europe were very good, helping me amend my booking and they got back to me very quickly. "

" Car was good; nice and modern and drove well. I'd like to see the pricing for kids' carseats reduced not just at this car hire firm but across the industry. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IGOR - 19 June 2018

" The car was good. All was in accordance with information abou car we received befor. Registration was fast and easy. "

" All was great and fast! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VIRGILIO - 17 June 2018

" Very accommodating staff. "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by AARON - 16 June 2018

" No "

" Car was not completely clean. Other than that a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by JOHN - 12 June 2018

" Fantastic and cheap! "

" Nazim at your Toulouse airport Enterprize/Alamo was incredible! Best car rental experience ever! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by RODION - 13 May 2018

" Absolutely satisfied! "

" I'll recommend ALAMO to my friends "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by DERK - 07 May 2018

" Upon drop - off the most helpfull lady told me that they should not have written down the amount of €1350. Every time we rent a car there is a discussion regarding mileage, insurance, deductible. Polish up your act! "

" My contract stated a deductible of € 950,- but on delivery of the car I was told that Auto Europe made a mistake and that they had to charge € 1350,00. This happened in the garage, not at the counter... I had no choice but to sign in order to get the car. Not transparent at all "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RENNES, FR - Reviewed by FRANCESCO - 04 May 2018

" Maybe some information can be better displayed on the site (mileage did not correspond to the info Alamo had for example, as stated by the staff at the counter) "

" Smooth experience, good prices, friendly and efficient staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RENNES, FR - Reviewed by HELMI - 24 April 2018

" Very good. "

" Very professional staff. No water of time at the pickup and the restitution of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KYLE - 12 April 2018

" The service was very professional and helpful. "

" Everything went very well. We were very pleased with the car and the service. Thank you!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JEE-FU - 10 April 2018

" All the companies you are collaborated with should follow the same guidelines of car rental. Hertz, Avis, Sixt and Europecar all accepted my international driving license, while Aloma needed an additional document. "

" The staff of Alamo in CDG did not recognize the documents I provided based on the confirmation email notice from Auto Europe. They insisted that only their company (Alamo) needed an additional official driving license booklet from my country. They admitted that there'll be no problem for AVIS, Hertz, Europecar, etc. However, they did not provide the template document for me to prepare in advance. It also puzzled the staff of Tourist Information desk whom I tried to seeking help! It's an unpleasant experience for me. In addition, I spent a triple rental price (Euro$ 350.69 for 3 days with Nissan QASH) on site from Europecar after delaying 2 hours of my trip because of no reservation in advance! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RENNES, FR - Reviewed by BARCLAY - 21 July 2017

AIX EN PROVENCE, FR - Reviewed by DEREK - 12 July 2017

" The car I booked was not available. I have requested a refund but no answer from AutoEurope. I am not a happy customer!!!$ "

" Simply told me that the car we ordered was not available and there were no similar cars available. "

MELUN, FR - Reviewed by MICHAEL - 11 July 2017

" did a great job of finding me choices for my rental "

" very helpful staff on both pickup and return - offered me a great deal on GPS and the car was great "

LA ROCHELLE, FR - Reviewed by ROBIN - 07 July 2017

" I have used auto europe a lot and have been very satisfied. "

" good service, friendly staff, new car. what more could i want? "

MULHOUSE, FR - Reviewed by HORIA - 06 July 2017

TOULOUSE, FR - Reviewed by SANDRA - 11 June 2017

" a very easy transaction, great staff at alamo and fun car "

" pick up and drop off went smoothly. very nice staff. had to keep the car an extra day which they let me at the same rate, convenient location with easy in and out "

LYON, FR - Reviewed by ANTON - 05 June 2017

" When do I get my deposit back??????????? "

" When do I get my deposit back??????????? "

CLERMONT FERRAND, FR - Reviewed by HAMID - 03 June 2017

PARIS, FR - Reviewed by ANGELOS - 03 June 2017

" The booking experience and collecting the car was good , but again my money has been stolen. I was told that 150 euros would be taken and you took 250 euros , plus no receipt was emailed. I will come into your office on Monday to demand my money back. "

PARIS, FR - Reviewed by DIDIER - 30 May 2017

" Very easy, economic rental and free cancelling are waiting you "

" Nothing to tell you except good services "

PARIS, FR - Reviewed by JOSEF - 24 May 2017

" The servis was very good and helpful "

BEAUVAIS, FR - Reviewed by VLADIMIR - 22 May 2017

" You ruin our holiday to me my wife and 3 children,you stole my money from my visa electron debit cart and refuse to exept the same cart twice for deposit, so we pay and did not get the car from you, if I dont have the money back in 3 days you can expect all my wifes folowers at social media 500 000 people to know about that,every body at Bulgaria in a week will know about your mafia company and how you robe us and left us on street without a chance to pay cash or with depit cart with thousants of euro in it. "

" You ruin our holiday to me my wife and 3 children,you stole my money from my visa electron debit cart and refuse to exept the same cart twice for deposit, so we pay and did not get the car from you, if I dont have the money back in 3 days you can expect all my wifes folowers at social media 500 000 people to know about that,every body at Bulgaria in a week will know about your mafia company and how you robe us and left us on street without a chance to pay cash or with depit cart with thousants of euro in it. "

PARIS, FR - Reviewed by KOH - 12 May 2017

TOULOUSE, FR - Reviewed by GUILLAUME - 03 May 2017

MARSEILLE, FR - Reviewed by MARIA - 03 May 2017

" I didn't have any interaction with the Auto Europe except for booking the car by the web, so I can't judge what would happen if any implication would have been occurred. "

" I had a vary smooth renting procedure, no waiting time during picking and dropping the car. Just outside of the Marseille airport. Very polite employees. "

NICE, FR - Reviewed by ABDURRAHMAN FEYZI ENGIN - 01 May 2017

CARCASSONNE, FR - Reviewed by ANTHONY - 30 April 2017

" I receive a call the evening before my trip from Auto Europe telling me the car I booked and paid for weeks in advance would not now be available. I was offered 2 alternatives. Take a refund in a couple of weeks or pay 200 euro for anew rental for a similar car. I spent an hour on the phone trying to resolve the issue and having to speak to three different agents of Auto Europe. I was treated disgracefully. "

PARIS, FR - Reviewed by JERVIN - 21 April 2017

" Best Service... Car are well maintained with adequate facilities.. "

MARSEILLE, FR - Reviewed by MARIE JOYCE - 19 April 2017

BORDEAUX, FR - Reviewed by SIKIARIDIS - 04 April 2017

" The only problem i faced was tbat they didn"t accept debit cards but only credit ones. "

AIX EN PROVENCE, FR - Reviewed by TERRA - 17 March 2017

" Great service. best prices. And amazing phone customer service. "

" All went smoothly. "

LYON, FR - Reviewed by RODDY - 14 March 2017

AIX EN PROVENCE, FR - Reviewed by CAROLYN - 07 March 2017

" Worked e.xtremely well, no complainys, use them all the time "

" Same as above, very satisfied "

BEAUVAIS, FR - Reviewed by FLORENTIN - 03 March 2017

NICE, FR - Reviewed by TIM - 28 February 2017

" Classic bait and switch.. paid for a VW Tiguan got a Renault, nowhere near the same class if car. "

" Car had 67000 km on it and was in poor condition. The battery in the key card died so I was locked out of it until I worked out on YouTube how to get the key out, then I couldn't lock it properly. Called the company and was only offered a Citroen c1 replacement which was far too small for all our luggage. "

LYON, FR - Reviewed by ELIZABETH - 28 February 2017

" Everyone working there was very friendly and helpful. I would just suggest one thing; that not only you look at the outside of the cars before you accept the return, but also check to see if they smell of cigarette smoke. For a non-smoker, it is very difficult to drive around in a car with the smell of cigarettes from the previous driver. They should have to pay a fine if it smells of smoke... That said, when I told the man who was helping me that it smelled of smoke, he changed the car for me immediately. Very nice service! "

LYON, FR - Reviewed by CHRISTOPHER - 28 February 2017

" We had an excellent representative help us in Lyon. She was very helpful and exceeded our expectations. "

NICE, FR - Reviewed by TADAS - 28 February 2017

" good staf "

GENEVA, FR - Reviewed by VITALIY - 27 February 2017

" Цены удобные . Заявка выполнена . convenient prices. The application is made. "

" Внимание мошенники !!! из Enterprice (ALAMO) Attention crooks !!! of Enterprise (ALAMO) Арендовали машину в GENEVE на французской стороне у фирмы Alamo ( Enterprise) . Возврат был ночью . Сделал видео - весь автомобиль без единой царапины . По прибытию домой через пару дней увидел списание с моего счёта 850 евро . Позвонил в Аламо - сказали что из за повреждений . Я выслал видео ,где видно что авто в идеальном состоянии. На что мне сказали ,что это не важно ,а важно что когда они пришли - машина была повреждена.Ни протокола осмотра ни счёта ремонта я получить от них не смог. Писал во все уровни менеджеров Enterprise . "

GENEVA, FR - Reviewed by CHRISTOPHER - 26 February 2017

PARIS, FR - Reviewed by DIDIER - 16 January 2017

" Fares very interesting "

" Very satisfied by services from begining to the end "

MONTPELLIER, FR - Reviewed by ANNE-SOPHIE - 10 January 2017

BORDEAUX, FR - Reviewed by DAVOR - 06 January 2017

" Simple, straight and offering very competitive prices, taking into account cancellation period as well. For the last two years the first option when searching for a car to rent, and a reference when checking with comparable web sites. "

" Very professional staff, young, enthusiastic, excellent pick-up and drop-off services, very clear about options, terms and conditions. "

NICE, FR - Reviewed by JONAS - 04 January 2017

NANTES, FR - Reviewed by THOMAS - 02 January 2017

" The car we reserved was not available and the only automatic that was available was a smaller car. As this was not large enough to accommodate our family and luggage we needed to have someone drive and hour each way when picking up and again when dropping off the car in order to get us to our destination. This ended up costing us much more in Euro's as we had to pay 2 roundtrip hour drives for gas. This was very inconvenient to the driver we had pick up our luggage. I would recommend Auto Europe if I was guaranteed the car I was promised. As I wasn't, I can not recommend. "

" The car we reserved was not available and the only automatic that was available was a smaller car. As this was not large enough to accommodate our family and luggage we needed to have someone drive and hour each way when picking up and again when dropping off the car in order to get us to our destination. This ended up costing us much more in Euro's as we had to pay 2 roundtrip hour drives for gas. This was very inconvenient to the driver we had pick up our luggage. I would recommend Auto Europe if I was guaranteed the car I was promised. As I wasn't, I can not recommend. "

GENEVA, FR - Reviewed by MICHAIL - 02 January 2017

" The Alamo staff where very helpful and polite, we have been received and driven an excellent car and we are very satisfied from this rental experience. Only point we are still waiting after 3 days already, for the credit of the 250? money back guarantee in case of damages to the car which was inspected OK from the Alamo employee upon our return and said will credit them immediately. "

PARIS, FR - Reviewed by ANDREJ - 31 December 2016

LYON, FR - Reviewed by ALEXANDER - 23 December 2016

" Everything good except a call i made and an agent named "Thruman" wanted to sell me another booking instead of helping me with my concern. My plane got delayed and I arrive close to the shops closing hour. When I let you know about this situation he told me I had lost my booking and needed to pay for a new one. This information was wrong and the frustration he created in my was big. He just wanted to sell more and that is not the service one expects. I doubt I'd rent a car with you again "

" perfect "

NICE, FR - Reviewed by WILLIAM - 12 December 2016

" Frankly, the best rental car experience ever, after many years of travel. Very pleasantly surprised. Superior service and great price, staff efficient and knowledgeable. "

" Same impression, superior experience, very grateful. Staff were wonderful and helpful. "

PARIS, FR - Reviewed by ALFRED - 07 December 2016

" The service was excellent as well as the car was almost brand new. "

" Excellent service "

NICE, FR - Reviewed by JEAN-FRANCOIS - 02 December 2016

" Very easy to book a car; nevertheless I would recommand to take care of the rental company (see below) "

" waiting time too long (more than 1 hour to get a car) The requested car not available (a smaller one proposed for the same price) I damaged the car during the rental period; the lower part of the bodywork was broken (2 plastic pieces); for the repair (to replace the 2 plastic pieces), they charged me 1200? although I had a collison damage coverage limited to 950? (in the contract with Auto Europe). "

MARSEILLE, FR - Reviewed by AHMAD REEZAL - 02 December 2016

" I still have not receive my $250 deposit charged to to my credit card. "

LYON, FR - Reviewed by OLIVIER - 21 November 2016

MONTPELLIER, FR - Reviewed by SAMUEL - 16 November 2016

" The car and the people were ok but my deposit haven'5 been refunded. "

NICE, FR - Reviewed by CODY - 14 November 2016

NICE, FR - Reviewed by RUBEN - 10 November 2016

" Friendly service, don't like the extra insurances that always come on top, better incorperate that in the overall strating price "

BEAUVAIS, FR - Reviewed by THOMAS - 08 November 2016

LYON, FR - Reviewed by BOżENA - 08 November 2016

PARIS, FR - Reviewed by STAVROS - 02 November 2016

" Very good car rental agent choice. everything was clear from the begining "

" everything was very good. The car was quite new in very good condition. Fast delivery and drop-off service. "

PARIS, FR - Reviewed by FADI - 31 October 2016

" The stuff is very helpful "

FIGARI, FR - Reviewed by VLADIMIRS - 19 October 2016

" No problems "

" We booked car with full insurance, but paid a deposit 1400 eur by creditcard. How much deposit if NO full insurance? It's too much! And now we still look forward to when unlocked our deposit. I hope everything will be OK. "

PARIS, FR - Reviewed by DEVOS - 18 October 2016

" good service provider. only issue with the rental company when we took the car. we did have to wait 1 hour to received it. only one person was doing all the service. car was not there ready to go (15 more minute ) but the personal was amazingly good and professional "

NICE, FR - Reviewed by ANTONY - 18 October 2016

" Have used you guys about 25/30 times now and you've never let me down. "

" This time they were very quick and efficient both on pick up and return. On previous occasions I have had to queue for over an hour to check in and then further delays on first floor due to lack of staff. As a regular user, is there not a more efficient system than photocopying my licence each time ? This applies to all the car rental firms at Nice Airport. Having said all that, Alamo have been one of the best in my opinion. "

BASTIA, FR - Reviewed by KENNETH - 17 October 2016

NICE, FR - Reviewed by WILLEM - 14 October 2016

" Without any communication-correspondence sofar my Visa Account is debited for euro 976,83 because they noticed a little scratch on the car which I protested. This unacceptable of course and further action will be undertaken. Compared to other companies the service of Alamo looks very bad. "

BORDEAUX, FR - Reviewed by JOSEF MANFRED - 12 October 2016

TOULOUSE, FR - Reviewed by DAVID - 11 October 2016

" very informative and efficient website "

" best price ! "

LYON, FR - Reviewed by NICHOLAS - 10 October 2016

" It was late at night as Lyon Airport took 2 hours to clear the passengers. the staff were friendly and efficient and I had an upgrade to a Nissan 4 door diesel, which I did not even ask for. the car was clean and efficient. "

PARIS, FR - Reviewed by DANIEL - 09 October 2016

" The experience was appalling. I came to collect the car only to be told there was no car available. Possibly due to the time difference. I have been calling your number although had difficult dealings with your staff. I am asking for a full refund because I never saw a car from your company although been charged the full amount and insurance costs. Over all I was there to collect a car and you didn't have anything for me and I have been charged the full amount for nothing.. "

" Please see that a full refund is made on this rental.. Regards, Daniel Halley "

LYON, FR - Reviewed by NIKOLAY - 09 October 2016

" great service "

BEAUVAIS, FR - Reviewed by MARJAN - 06 October 2016

" the BEST "

" EXCELLENT "

PARIS, FR - Reviewed by LACHLAN - 28 September 2016

PARIS, FR - Reviewed by MAURICE - 26 September 2016

" quick and efficient; competitive pricing "

" very long to be credited back the deposit. some months ago it took me more than 2 months; today I have already 500? (2 x 250~?) which have been debited from my accouint without being recredited. I do not appreciate to be the bank of Alamo and I ask you to change this status, otherwise Iwill stop renting from you; thank you "

NICE, FR - Reviewed by NUTESCU - 19 September 2016

" absolut OK, nice and easy everything "

" Perfect organized, very good car, fair price, more than OK "

MARSEILLE, FR - Reviewed by JOSEPH - 15 September 2016

" It is the first time I used AE after a rcommendation "

" Staff were very welcoming and helpful. "

MONTPELLIER, FR - Reviewed by ROBERT - 15 September 2016

" Efficient "

" Quick service "

PERPIGNAN, FR - Reviewed by JEAN PIERRE - 11 September 2016

BORDEAUX, FR - Reviewed by ROMOLO - 05 September 2016

" We needed to catch a trai from Chambery Central station on Saturday. Return office is closed on Saturday so had to take the car to airport. I wasn't advised there would be no transport to get back to Chambery. Had to call a taxi and wait. Nearly missed my train. "

NICE, FR - Reviewed by ALIUS - 01 September 2016

PARIS, FR - Reviewed by ALAIN - 31 August 2016

" The people on the phone are always very nice. I usually rent by phone rather than on the web. "

" Very good rate, very nice operators at pick up and return. "

TOULOUSE, FR - Reviewed by DAVID - 30 August 2016

" Very good "

" Although I had to wait a long time for collecting my car (more than 40mins) this was compensated by having a complementary upgrade "

MARSEILLE, FR - Reviewed by LINDA - 29 August 2016

" The staff were helpful and I was satisfied with the car I received. "

NANTES, FR - Reviewed by MARTIN - 29 August 2016

" I had rented a larger car as we were travelling with my infant and my brother, Martin Richter, was going to drive the car. When we arrived at Enterprise, they would not accept his Hong Kong driver's license despite my brother having rented via Enterprise in the US and Australia using this license.. I have a German driver's license, however, do not drive manual. They would not accept my license on that day as I did not have my passport and we agreed we would return the next morning. The only automatic car available was a Ford Fiesta, which we took, however, this was about 4 classes smaller than the car I initially booked and paid for. I would appreciate it if you could look into this matter and refund me the difference in car rental. "

" I had rented a larger car as we were travelling with my infant and my brother, Martin Richter, was going to drive the car. When we arrived at Enterprise, they would not accept his Hong Kong driver's license despite my brother having rented via Enterprise in the US and Australia using this license.. I have a German driver's license, however, do not drive manual. They would not accept my license on that day as I did not have my passport and we agreed we would return the next morning. The only automatic car available was a Ford Fiesta, which we took, however, this was about 4 classes smaller than the car I initially booked and paid for. I would appreciate it if you could look into this matter and refund me the difference in car rental. "

LYON, FR - Reviewed by INGOLFUR - 25 August 2016

BIARRITZ, FR - Reviewed by ANNA - 25 August 2016

PARIS, FR - Reviewed by ERIC - 24 August 2016

" good "

" very nice people "

BASTIA, FR - Reviewed by ANTHONY - 23 August 2016

" Perfect. "

" Perfect "

NICE, FR - Reviewed by CLAUDIU - 22 August 2016

" Very good service; everything went very quick and simple "

" Quick, efficient, easy to work with "

MONTPELLIER, FR - Reviewed by LAURA - 21 August 2016

TOULOUSE, FR - Reviewed by HEATHER - 21 August 2016

" Good website and easy booking only difficulty was how to organise excess insurance cover in euros. "

" Transactions seemed to be more enterprise /National than Alamo but corporately I guess they are one of the same. Service on collection was very smooth and friendly guy handled the necessary .Some discussion on number plate damage and recording the same but it was not an issue upon return. Map was provided on request which was helpful. Similar efficient service upon car return. "

NICE, FR - Reviewed by HOSSEIN - 21 August 2016

" NO PROBLEM NOTED BUT CAR A LITTLE DIRTY. "

NICE, FR - Reviewed by MARIA - 18 August 2016