Auto Europe
- North America
- Central America
SIXT UK CUSTOMER REVIEWS
- 7.6
- 8.4
- 8.4
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT GREAT BRITAIN Car Rental Reviews
Average Rating for Sixt :
LONDON, GB - Reviewed by CAMERON - 19 September 2025
" Though let's see if sixt charge me damage costs and auto europe refunds me for the excess. "
" Sixt has been great but they're claiming there is minor damage to the car after it was dropped off. The images showing the damage are not conclusive at all and they're forcing me to acknowledge the damage before I can proceed with it further. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGE - 19 July 2025
" Very stressful and upsetting, need to review my plan and spend more money "
" Went on Sunday to pick up the car at London Victoria only 1 staff at the desk waiting 45 minutes. At the desk give drive licence credit card passport. But I can't get the car because the member of the staff can't get the drive licence code because he was so stress because the customer queue He didn't tried hard? Call Autoeurop the refund the answer was no is responsibility of the car rental contacted them same answer For a mistake done by a member of the staff I lost my car rental payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL STUART - 02 July 2025
" Autoeurope insurance as unclear and too expensive. Better just to ho direct to SIXT. "
" Sixt was ok, autoerurope was not. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GILBERT - 12 June 2025
" Sixt Scotland staff perfect "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by MARK - 28 April 2025
" I do all my booking through Auto Europe and wouldn't go anywhere else now. "
" In addition to the usual Sixt service we received a welcome and unexpected upgrade to our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOS - 20 March 2025
" This is not the first time that i booked a car via autoeurope and when i got there it was not available. "
" I booked a TESLA MODEL Y, but when i got there there was none available, so they provided a different vehicle which was very disappointing. I specifically booked a TESLA which includes charging and was slightly more expensive than other options. By switching me to another car, i had to pay a lot more than originally planned. If i knew there were no TESLA's available I would have booked a different cheaper car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DANIEL - 23 November 2024
" Sixt is certainly leading in customer service over Avis and Enterprise. "
" Everything went flawless...just two observations: the fuel gauge wouldnt show full even when topped up to the max. and the service light flashed up right after pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIPP - 13 August 2024
" All perfect "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAMIAN - 18 July 2024
" My experience with sixt did not live up to auto europe's usual standards. "
" I paid for a Skoda Octavia and was purportedly upgraded to a Vauxhall Grandlander which is an awful car and the worst hire car I have driven in 15 years. The day after dropping off the car I was provided with a report alleging that a tiny scratch on the tyre rim was my fault. I have provided a photo showing that the scratch was there when we picked up the car but I haven't yet heard back. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by MICHAEL - 10 May 2024
" Very pleased with the service I received everything was so easy "
" Greeted by a member of staff straight away very polite explaining every thing about the car I hired could not fault the service I received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 January 2024
" Fantastic! We where given a brand new car! :) "
" I had an awesome experience! :) My only suggestion is that when I book through AutoEurope I would have to pay extra for insurance, is there a way this would be fixed by any chance? :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 24 August 2023
" Everything was smooth and great. "
" Experience was great, but we really would appreciate a Mini Cooper :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ABDULKARIM - 13 July 2023
" Auto europe is a great booking agent. Highly recommended. "
" They are at the desk trying their best to sell extra insurance by fuelling the people. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LEONARD - 11 February 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 08 October 2022
" My voucher indicated pickup from Heathrow terminals 2, 3 or 4. I waited at the T4 rental car shuttle point for over 30 minutes before getting suspicious. The driver of the Budget van waiting there radioed to his other vans to tell a SIXT van driver that they had a client waiting for pickup at T4. After a ten minute wait, the helpful driver informed me that a SIXT van driver said that SIXT no longer collect passengers from T4. I called SIXT and was connected to someone who seemed to have trouble speaking English and the line was very weak. With the language issue and all the background noise, I could barely make out what was being said. I tried to explain my situation but the person at the other end of the line insisted on having my answers to a load of questions which were totally irrelevant to my situation. After much wasted time, I was told to take the underground shuttle to T5 then go to the SIXT office at the SOFITEL hotel. I did this with three pieces of luggage in tow. This entailed manoevering down to the train platform at T4, waiting 20 minutes for the train departure, getting off after one stop at T2/3, finding another train platform, waiting about 10 minutes then manhandling my suitcases onto a second train and getting off at T5. Sign-posting to SOFITEL is poor, so it took about ten minutes to find the right lift to take, followed by a long walk along wide corridors. Reaching the SIXT counter was like getting to heaven. The person who dealt with my rental couldn't possibly have been more helpful. He was sympathetic about the misleading information on my voucher and indicated that he would flag the problem. Excellent handover and friendly service, but zero points for whoever formats your vouchers. "
" Excellent handover and friendly service, but zero points for whoever formats Auto Europe vouchers. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAMON - 29 August 2022
" Very good service. Only problem was that there was only one person at the counter so we had to wait a while to be served. However we got very good service when it was our turn, including a free upgrade since we asked for full cover. "
" It is always a pleasure to work with SIXT. I always try to chose them when I can. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 22 August 2022
" Renting process was fine. "
" The navigation system of the car did not work properly, the SOS system blocked it. At drop of, there was nobody to tell them about the problem -so the next renter will have the same experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by IAIN - 10 August 2022
" Good "
" Clean car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by CHRISTIAN - 06 July 2022
" Booking through Auto Europe helped me to find a (relatively) good rate. "
" The main cause of dissatisfaction is the location with long waits for the 'shuttle service' which then gets very crowded. The vehicle I git was oversized (Vauxhall Crossland SUV instead of an intermediate Kia Ceed 'or similar'.) The vehicle wasn't equipped with either parking sensors or rear view camera which would have come as standard with most other cars, especially of that size. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 14 June 2022
" Will not recommend Sixt to anyone due to very bad customer care. First time have used Sixt never again very poor service. Also flight arrived at 22.15 had to book hotel at airport as no late pickup. Hope to have some feedback from you. "
" Unsatisfied as company took two lots of £300 bond and has taken over 30 days to refund also a goodwill gesture of £100 still not arrived "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DMITRY - 09 May 2022
" Pleasant experience overall "
" Efficient staff, nice car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 18 February 2022
" perfect and great service "
" perfect and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 17 January 2022
" Very easy to book and at good prices. "
" The fact that the Sixt office is in the South Terminal at Gatwick and all flights arrive at the North Terminal meant that there was a shuttle journey and a lot of walking to get to the Sixt office. However, once there the employee was very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 18 December 2021
" Overall satisfied "
" Pick-up reception was slow at Sofitel Heathrow. Only 2 staff, one of whom was curt and somewhat unhelpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 29 November 2021
" Perfect "
" Tip top! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 28 October 2021
" None "
" I don't appreciate having to track down a utility bill to rent a vehicle. My credit card should be enough. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN PETER MATHIAS - 15 October 2021
" I've used AutopEurope for over 10 years - no problems so far (you can check my history with you). Now I would like to see you taking action sorting out this disgusting situation with Sixt. Thank you! "
" Hi, we did not at all get the car we were supposed to get - instead a minimal Audi Q2 was offered. Had to upgrade for a lot of money to a totally different category. Not acceptable, but not the biggest problem. The real problem was that on the Volvo V90 we hade after the upgrade was actually totally dangerous - we had been driving 70 mph on the high-way and once heading back day four we noticed a BIG and DEEP (to the wires) cut in the side-wall of the front tire. Sixt had put my family in total danger! there was a damage on the front rim from earlier mentioned, so I had taken pictures of it in the dark parking garage before we drove out - I checked the photos and the same cut was already there. I did though not notice in the dark. Sixt or any rental company is answering for that the car is good shape and safe - the renter does not need to be the technician here. They addmitted the mistake when returning the car, BUT a fe days later I got a request from another department that there are new damages to the car...on the tire. Totally no process or quality in place! I've requested the money back, but have not heard from them in a wek now. frustrating and utterly chocked still to have put my family in total danger! This could have ended real badly! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by STEPHEN - 31 August 2021
" 1) We booked an automatic cross-over vehicle hatchback but was given a manual drive one instead which was not acceptable, (2) As a replacement we were given an automatic sedan (not hatchback) which proved less than convenient because there were 4 of us in the car each with luggage from our flight, (3) We paid for roadside assistance and was given a number to call in case something happened ... well we had a puncture and when we called the number it was the Sixt Insurance company .... "
" 1) We booked an automatic cross-over vehicle hatchback but was given a manual drive one instead which was not acceptable, (2) As a replacement we were given an automatic sedan (not hatchback) which proved less than convenient because there were 4 of us in the car each with luggage from our flight, (3) We paid for roadside assistance and was given a number to call in case something happened ... well we had a puncture and when we called the number it was the Sixt Insurance company .... "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by IAIN - 11 August 2021
" Easy booking and a decent price from SIXT with the usual high quality car. "
" Good collection experience with Jodie at the SIXT desk in Edinburgh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by IAIN - 24 March 2021
" In general I find auto europe good to deal with - the website is easy to use and there is never any issue with the vouchers etc. I like the 48hr cancellation term. "
" Always very good staff, typically the most pleasant and helpful. Car was a little old and had a slight odor of smoke but was good to drive and what I asked for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DIMITRIOS - 10 October 2020
" The staff of SIXT was very supportive but the shuttle service back and forth to Terminal 2 at Heathrow needs considerable improvement. "
" Counter Staff excellent. Suttle Service from T2 to Sofitel had 40 Minutes delay, Suttle service from Sofitel to the T2 was nightmare as after waiting 30 minutes in the parking area we have been transfered by the shuttle bus driver using a Sixt car and carrying the bags on our laps. The explanation given was the security man did not appear at 6am to open the office desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KYRIAKOS - 05 October 2020
" As always, Auto Europe doesn't fail to deliver good deals. I especially like the "free extra driver" offer on some rentals and this is what makes the deal for me..., not that I need the extra driver (unless a long journey is planned) but it is good to have one available, just in case. I had to contact on the phone, Auto Europe Support this time, to fix an error ( the "free extra driver" did not appear on my rental contract). Ms Marta S. from the Reservations Team was very helpful indeed and I received a new & corrected contract in less than 24 hours! "
" This was my first rental with Sixt in the U.K and I have to admit that it went without a hitch. We were given a very good car. The Sixt desk & depot are virtually smack on Heathrow Terminal 5 (inside Sofitel hotel!). it took as no more than 3 minutes to walk to the desk from the Arrivals Hall. I especially liked the flex-fuel scheme. No more trouble trying to find a fuel station to fill up the car before drop-off. Car is returned "as is" and Sixt fills it up and charges the client normal, fuel station prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LINDA - 29 August 2020
" This company should make sure that when they send confirmation emails that they sent it to the right people who have booked with them.. To me the admin staff should double check their clients information.. "
" I don't know how you got my email.. I DID NOT book a hired car with you.. I received an email with confirmation to a booking that I didn't book then I've received this email.. You should make sure your admin staff sent out to the proper clients who has booked with you... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by SILVIA - 26 November 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IVAN - 23 October 2019
" SIXT company behaved very unprofessional on 2 matters and make my family and me very unhappy and sad. SIXT representative guy reported me that they didn't updated scratch report on the car, for example Tire front hole x2 was fixed but they didn't remove it from report, then I told him that there is a lot of scratches on this report and he told that I do not need to worry if didn't see scratch more than 3 cm that this is not necessary to report. As the car was not clean from outside and I didn't see any scratch more than 3 cm as these bumps are less than 1 cm and it was not possible to see it on unclean car. So, report that I receive from your representative was FALSE REPORT and I was misled by SIXT representative. I have received invoice on an amount 531,70 GBP on damage that I didn't do. Also, I have been charged 2 times for the same services on renting this car. I have warned SIXT representative that we already pay for this service and he confirmed because I have shown him document of payment, but he told me that it normal to see it on the contract and will not be charged again, the only thing I will be block on my credit card by GBP 300.00. I have received invoice on an amount 138,92 GBP so you company DOUBLE CHARGE me for the same service. Also nobody is replying on my written complaints, from email or web forms. I have never experienced that kind unprofessional behaver especially because SIXT is a big international company and it happens in EU where I also live and work and I know that customers rights are protected by EU law. "
" SIXT company behaved very unprofessional on 2 matters and make my family and me very unhappy and sad. SIXT representative guy reported me that they didn't updated scratch report on the car, for example Tire front hole x2 was fixed but they didn't remove it from report, then I told him that there is a lot of scratches on this report and he told that I do not need to worry if didn't see scratch more than 3 cm that this is not necessary to report. As the car was not clean from outside and I didn't see any scratch more than 3 cm as these bumps are less than 1 cm and it was not possible to see it on unclean car. So, report that I receive from your representative was FALSE REPORT and I was misled by SIXT representative. I have received invoice on an amount 531,70 GBP on damage that I didn't do. Also, I have been charged 2 times for the same services on renting this car. I have warned SIXT representative that we already pay for this service and he confirmed because I have shown him document of payment, but he told me that it normal to see it on the contract and will not be charged again, the only thing I will be block on my credit card by GBP 300.00. I have received invoice on an amount 138,92 GBP so you company DOUBLE CHARGE me for the same service. Also nobody is replying on my written complaints, from email or web forms. I have never experienced that kind unprofessional behaver especially because SIXT is a big international company and it happens in EU where I also live and work and I know that customers rights are protected by EU law. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by CLARE - 09 October 2019
" I was still not sure about the insurance cover - it would be really helpful to know clearly that everything is covered, or what else might be required "
" Very smooth for pick up and drop up and very good interaction with staff at Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PASCAL - 28 September 2019
" Autoeurope website is easy to use and has full overview of different offers we may suscribe. Questions by emails were answered quickly but ot was jot possible for us to reavh autoeurope by phone which would have been helpful though. "
" Helpful and friendly staff Despite payment terminal problem they quickly manage a solution and have been taking the time to ensure smooth handover of vehicle Plus we were upgraded to a higher model which was a nice surprise. Overall very good price and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAR LOON - 07 September 2019
" Everything went very smoothly. No complaints. Would use Auto Europe again. "
" Easy and smooth collection of car and return. Check in lady told us exactly where to return the car as it was a one way hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PANAGIOTIS - 29 August 2019
" Η διαδικασία ήταν πολύ εύκολη και όλα πήγαν καλά χωρίς κάποιο πρόβλημα. Η τιμή νομίζω ήταν πάρα πολύ καλή. Θα το συνιστούσα σε όλους. Από Ελλάδα με αγάπη σε όλους. "
" Everything worked well they gave us a 2019 cab with some pics we had closed the C4 at the beginning they said they would give us a Skoda Fabia. Eventually we were given golf to expect something with larger spaces. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER ANTHONY - 20 August 2019
" Auto Europe has very competitive prices and my general experience with Auto Europe is a good one "
" I am writing this letter regarding a rental that i did from Sixt Heathrow on the 1st of August 2019. Contract number 9418089440. Sadly the service was not what i expected from Sixt. After i arrived at the branch from the airport I waited for more than an hour to be served, however this was understandable since everyone looked busy. When I was given the car, i immediately noticed that the car was not in a good condition for rental since it was dirty both from the exterior and interior. This was unacceptable since I was going to rent the car for 14 days, I spoke to Hassan who was the manager in charge and he offered to wash the car for us but this was going to take a lot of time. I could not afford to waste all this time just to pick up a car rental. He understood and instead he offered to give us a discount on our drop off. When i arrived to drop off the car on the 15th of August, I showed the paper on which Hassan signed to give us this discount. However i was told that this discount could not be given since i had already prepaid my rental. This was unacceptable since i only accepted the car in that condition since i was offered the discount. Even though i was extremely disappointed with the service before leaving the office since we had a plane to catch, I was offered upgrade vouchers by Omar,which i was promised that i will be receiving via email. However i never received these vouchers. I hope you can help with this query Best regards, Christopher Cassar 524579M "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANTON - 08 August 2019
" When I booked in the USA, I specifically said that I would bring the car in Mayfair. "
" I was overcharged another 270 British pounds. The agent did not clearly explain the charges. Another charge for "premium location" on top of the return fee to a different location. When I booked I specifically said that I would bring the car in Mayfair. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 26 July 2019
" easy pick up and drop off "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHITAKA - 27 June 2019
" Acceptable price, helpful price benxhmark. "
" New car, rental car office is a bit far "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ELIAS - 10 April 2019
" Always best prices. "
" No fuss rental! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN JANE - 02 March 2019
" On the whole à good experience. The return team at Manchester airport - excellent. Enjoyable car to drive! "
" Counter service at kings cross unhelpful "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TSZ KIU - 26 February 2019
" Got a Vauxhall Crossland as advertised. The car has only gone 7000miles and is in good condition. Engine is a bit small for the motorway. Should have gone for a bigger engine. The pick up and drop off are great and staffs are attentive. The locality at Heathrow is within walking distance from T5. So you can avoid taking the shuttle bus to get your car like other rental companies "
" Got a Vauxhall Crossland as advertised. The car has only gone 7000miles and is in good condition. Engine is a bit small for the motorway. Should have gone for a bigger engine. The pick up and drop off are great and staffs are attentive. The locality at Heathrow is within walking distance from T5. So you can avoid taking the shuttle bus to get your car like other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAVVAS - 05 February 2019
" I have a financial problem. In the invoice of payment, the Sixt charged me with taxes (20%) on the entire amount of the rental car. That is, i payed taxes for the amount of 152.35 € that i payed to Autoeurope. On the reservation form did not write that in the amount of 152.35 € must be paid plus taxes. This means that the amount of 152.35 euros included taxes. That means that you have to return 50.00 € for the taxes I paid twice. "
" I have a financial problem. In the invoice of payment, the Sixt charged me with taxes (20%) on the entire amount of the rental car. That is, i payed taxes for the amount of 152.35 € that i payed to Autoeurope. On the reservation form did not write that in the amount of 152.35 € must be paid plus taxes. This means that the amount of 152.35 euros included taxes. That means that you have to return 50.00 € for the taxes I paid twice. As for the car, they gave me a better car (Mercedes C Class 220d) than that I booked (Citroen C4 Cactus), with no extra money. Adam who was in the counter was very friendly and polite and explained to us all the automations that a modern car like Mercedes had. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 25 January 2019
" Relatively easy and straight forward "
" Counter agent pressured me a lot to get extra insurance even though I had it from a third party. I also haven't gotten a final invoice despite requesting it online and do not have the refund of the blocked amount... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by TIIT - 17 December 2018
" ? "
" Very satisfied. Especially nice person in drop-off area at Edinburgh (I think his name were Norman) He also adviced how to do good haggis with some whisky... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 16 December 2018
" Smooth booking process "
" Very difficult to inspect car in extremely dark car park. Car had a lot of scratches, dents and scrapes - most of which became evident in the daylight next morning. Long list to itemise ... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SOCRATES - 10 December 2018
" Very polite manager at Gatwick office, Mr. Jose was there waiting for us despite our late night flight, very presentable and polite, checked us very quickly and made it a very pleasant experience after a long flight. "
" Sixth is simply up there with the best, speaking after a bad experience with low cost companies like Easyrent that either don't have cars on site or they will bill you crazy amounts on your credit card as waiver until you return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 08 December 2018
" As always, an excellent service "
" At check in I was told that I would be charged for a 5mm long scratch on the alloy wheel which was only just visible. Ridiculous! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHIAWEN - 20 October 2018
" All good. "
" When I got the car(Mini), All 4 wheel's tyre pressure are too low(The system shows alarm). I think: 1. They should check first. 2. They even don't have any device to fix this problemin when I drive back to the rental station. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by BRIAN - 19 October 2018
" Got there in the dark and it was in the middle of a storm,we were provided with an umbrella and directed to the car all went well.Just needs better lighting to be able to give the car a good once over. "
" Very courteous and efficient staff very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRITZ - 29 September 2018
" Please see above comments regarding our very negative customer experience with Sixt. In this context we would like to expect a little bit more carefulness from Autoeurope while selecting rental car companies as their partners, definitiely excluding companies such as Sixt from their customer offerings. "
" The Sixt representative at the counter (Ms Mcalpine) seemed to be quite friendly at the beginning of the rental process, yet immediately started to agressively try to upsell additional insurance coverage (especially their Sixt premium insurance package including the waiver of the 'excess' cost in case of a potential damage to or theft of the vehicle ). Unfortunately even after having explained several times that I wouldn't need any additional coverage (since I had bought Auto Europe's 'Super Cover' option) she relentlessy threatened me with what could happen that was not insured trying to persuade me that additional insurance was almost a question deciding between life and death! Once she became aware of us not being willing to buy additional coverage from her she turned angy and became downright unpleasant not even properly seeing us off (while not sensitizing us to bring back the car with a full tank nor telling us where we could find the car on the rental car parking lot). In addition we actually made reserveration for a Compact SUV (Opel Mokka or similar car), but instead we were given by Ms Mcalpine an ordinary Skoda Octavia that was definitively far from what we expected or had opted for (may be as a consequence for her unsuccessful attempt to upsell additional coverage options to us?). After all this recent car rental with Sixt represented an extremely unsatisfactory customer experience for us. So we will definitely never book a car from Sixt again nor will we recommend such a rental to any of our friendy or colleagues. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by ANDREW - 26 September 2018
" First class service from both Auto Europe and Sixt "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ZILVINAS - 10 September 2018
" Car function menu was all in Italian at the pick up. Glad we saw it before leaving, otherwise I'm not sure how could we change it back to English. Officer at the drop-off marked two extremely tiny spots (not visible standing one meter from the car) on the front windshield and said "you are fine, you have full insurance anyway". I would call it "taking the opportunity" and cheating on the insurance ! ! ! It was clearly happened before, just not claimed and marked on pick-up. That's how it works and that's why insurance costs near 20eur per day ! I could expect that from some local little rental company with 10 cars, but not from Sixt. Lame. "
" Car function menu was all in Italian at the pick up. Glad we saw it before leaving, otherwise I'm not sure how could we change it back to English. Officer at the drop-off marked two extremely tiny spots (not visible standing one meter from the car) on the front windshield and said "you are fine, you have full insurance anyway". I would call it "taking the opportunity" and cheating on the insurance ! ! ! It was clearly happened before, just not claimed and marked on pick-up. That's how it works and that's why insurance costs near 20eur per day ! I could expect that from some local little rental company with 10 cars, but not from Sixt. Lame. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by STEPHEN - 22 August 2018
" I would appreciate more clarity about the insurance. I would prefer that I insure the car with absolutely no hidden extras. I always prefer booking the Super Excess Waiver cover through AutoEurope however invariably each time i hire a car, the hirer seeds doubts in your head whether you are actually fully covered plus I hate the hidden extras, such as tyres not covered etc. More often than note you hire a car when on vacation, and peace of mind is importsnt. "
" Vehicle provided in mint condition. Good and friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILHELM - 14 August 2018
" First we get confirmation, then in the last moment they cancel, so we had to rent a more expensive car. "
" We didn't get the car. We get a stern in the last minute, so we had to rent another car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHALIS - 29 July 2018
" I am happy and would recommend AutoEurope to friends and family. "
" Good service. Helpful people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIOS - 28 July 2018
" Very pleasant "
" Very fast and efficient service both at check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESPER - 27 July 2018
" Auto Europe works very well. The one BIG wish-for is to make sure that all the details provided at registration are actually passed on to the rental company; to avoid having to spend ages completing exactly the same information again. "
" Sixt overall provides the best and smiliest customer service of all the major rental companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 25 July 2018
" Fast efficient pickup and return. Nice almost new car. "
" Extremely helpful throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIERRE - 24 July 2018
" Refer to 3. I have been doing car rentals with autoeurope for many years and unfortunately one time things do work our badly "
" Well this was my first time with Sixt and probably the last. I was requested to pay extra insurance cover when with autoeurope I had full cover. Sixt stated that should I have an accident and the car is not drivable without this insurance I will not be supplied with a replacement car and the car rental period will be terminated. Also the vehicle was short delivered on fuel, I queried this out and told me that the fuel gauge was faulty. I filled up the car on numerous times and this was not the case. An extra 10.01 fuel was in the fuel tank to return it full. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LUTON, GB - Reviewed by EDWARD - 12 July 2018
" Very positive rental experience "
" Very positive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 30 June 2018
" Fantastic. Great service and communication. "
" Great service. Would be even better if selected car was provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOGENS - 18 June 2018
" AS above- wash the car! "
" The car was not washed recently, and was therefore dusty "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JAMES - 13 June 2018
" Always a bit worried about the terms and conditions of the insurance? "
" Sixt, as usual, provided a car in excellent condition pick up and drop off everything fast and efficient. Many thanks to Steve. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHELA MARIAPIA - 16 May 2018
" My experience was very disappointing. There was NO car available on my arrival. NO CAR AT ALL. AND I HOPE NOT TO BE CHARGED FOR A SERVICE I COULD NOT USE "
" Sixt staff was kind, at least. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ROBERTA ABIGAIL - 02 May 2018
" very user friendly "
" Extremely pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10